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• Accidentally deleted the software for MyPassport Essential SE 1TB Hardrive

  - by user26192

  Hi, I'm posting for a friend of mine. She bought a WD MyPassport Essential SE 1 TB Hard drive the other day. When she plugged in the USB in her lap top, the driver cannot be recognized by the smart ware software. While she was doing a back up of her files, McAfee was running in the background. Since the backup was taking so long to finish, she decided to pause it. She tried to delete the partially backed up files, but instead, she accidentally deleted the entire file in the folder including the pre-installed software. Now, when she tries to start up the MyPassport, the smart ware doesn't show up anymore. Can someone please give us advice what can she do about this? Thank you.

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• How to enable a CD/DVD drive? It is not listed in "My Computer"

  - by Senthil

  I just got a laptop from a friend. The CD/DVD drive is not present in "My Computer". But the tray comes out when I press the button and everything. I remember long time ago, enabling it by changing some registry value, but I forgot which one. I have administrator privileges. I can see it in the device manager. But it has a yellow exclamation icon on it. My OS: Windows XP SP3 In Device Manager, inside the properties window for this device, the following error is shown in the "Device Status" box. A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32) How do I enable my CD/DVD drive?

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• If the WiFi switched on, should it disable the ethernet? [closed]

  - by Peter Stuart

  My friend having problems with her laptop and I am trying to help her via SMS. She can't get her laptop connected to the internet via the Ethernet connection and there is no WiFi in the area. Could it be because her WiFi is switch on, she is using an acer aspire. If she manually switches it off could that allow the ethernet connecttion to work? Or is it a missing driver? The cable works fine as her someone else tried it. Thanks Peter

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• How to remove .htaccess virus? [closed]

  - by bleepingcrows

  Possible Duplicate: My server's been hacked EMERGENCY First time posting so bear with me please! My friend's site has been hacked and the .htaccess file (which I really know nothing about) has been injected with a malicious redirect that forces search engines to the see the site as a "harmful website." If you look at the .htaccess file you can see it's Russian or at least ends in .ru. Seeing as I know very little about this stuff, I simply tried to restore the good .htaccess file back with his host. This doesn't work as the virus just recreates the infected .htaccess file. When I searched through the rest of his directories, I can see the same bad .htaccess file in most of the folders. I can't seem to help him get rid of this virus.

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• Giving SSH access to a user, and security issues.

  - by Kris Sauquillo

  Okay, so I have a VPS and I made an account for a friend so he can host his own domains (using the reseller features in DirectAdmin). He's asking for SSH access, and I know that this is probably a bad idea. Does he have access to my whole server, such as executing commands, accessing my domains that I host on my server? I logged into my SSH using his account details and it let me navigate around all of the root folders/files, and his account is under /home/AccountName/. Is there anyway to restrict his access to his folder only? And the commands he can use?

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• Easy to use database with views for a medical student doing research?

  - by Sarah

  I'm having trouble finding a tool that does this for my friend (without designing it myself). What is needed is a simple program with a database where input forms and views can be designed and saved. A patient table might consist of, say, 50 columns, so it is imperative that it is possible to make columns be able to default, say, through a form for submission of data. By views I mean something like "saved selections" based on various criteria (WHERE runny_nose=True...) but as friendly as possible to save, and export options would be nice. Does this exist at all? It seems at one hand trivial and on the other, my Google fu is failing.

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• php returns junk characters at end of everything

  - by blindJesse

  php appears to be adding junk characters to the end of everything it returns on a friend's site. I'm not an admin on the server but I'd like to give an informed complaint to get this fixed. The site is http://daytoncodebreakers.org. You can see some junk at the end of every page on the site (what appear to be question marks with something else in the middle). I originally thought this was a wordpress issue, but check out http://daytoncodebreakers.org/whereisini.php (which is just a call to phpinfo), and http://daytoncodebreakers.org/hello.php (which is just 'Hello World'). I'm not sure if this is the most appropriate site, but I think this is a server config issue, so I'm posting it here (rather than stackoverflow or superuser). Feel free to move it if want.

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• How can I fix a computer that is literally too slow to do anything?

  - by fredley

  I'm troubleshooting a Windows 7 PC for a friend. A couple of days ago it started running 'slow'. It turns out 'slow' is about 15 minutes to the first glimpse of the desktop, and another 30 to show icons. It is possible to open Task Manager, and nothing seems awry, CPU usage at 1-5%, plenty of memory free. The machine is clearly infested with malware though, in particular a program called 'Optimizer Pro' is demanding money to 'remove 5102 files slowing down my computer'. This seems highly suspicious. My problem is though, that I can't access msconfig (I left it for a couple of hours after having hopefully typed it into the Start Menu and hit enter - nothing seems to have loaded), or anything at all basically. I can boot from a Linux Live CD, but can I actually do anything useful from there? System Restore hasn't fixed it either, and Safe Mode exhibits the same behavior.

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• Windows doesn't recognise my USB key anymore (it used to work)

  - by dominicbri7

  I use my friend's USB flash drive (Corsair flash voyager 16gb) to transfer files from my laptop to my desktop computer. However, since a couple of days my laptop stopped recognizing the USB key.. while there is still no problems with all other computers. I use Windows 7 64 bits if that can help. I tried uninstalling the driver, rebooting and all those kind of tricks, but it won't work. When I connect it and open the "My computer" window, I see "Removable Disk (G:)" for a moment, then it disappears... then it reappears again and it keeps doing that periodically. I can't even right click then hit "Properties" because it disappears. As I recall, it DOES work on every other computers, I think it has to do with the driver but what can I do?

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• Android : How to open youtube links on my facebook messenger app, in the youtube app? [migrated]

  - by dev_android

  I am unable to play YouTube videos from the links I get on my Facebook Messenger app. Here's what happens: A friend of mine posts a video link to me (YouTube link) as a message on Facebook. I receive it on my Android mobile in the Facebook messenger app. I click on it and it shows a Dialogue-Box (you can call that a pop-up) which asks me to choose an app to open the video with. Now earlier, there used to be the video player apps in my mobile along with the internet browsers installed on my mobile that used to come up there. So I would select an internet browser, and it in turn would re-direct me to the "YouTube" app itself. However, now, I am only getting video-players in that Dialogue Box as an option to open the YouTube video, but of course, if I select them, they are not able to stream the video. Has anyone found a way around this problem? It is really bothersome.

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• games and movies become too slow after some time

  - by ishaq

  On my gaming desktop, I was fixing my desktop's power supply when something seemed to burn (I got that stinging burning smell). However when I turned ON the computer (it was OFF before), everything seemed to be fine. However, I have noticed that now it becomes too slow if I play a game or movie on it. I am talking about the computer becoming painfully slow after about 5 minutes into the movie/game (it works fine otherwise e.g. browsing), it becomes so slow I can see individual frames from movies/games. What could be the problem? A fried video card? friend memory (RAM), something else? My system's configuration is: Intel Core i7 CPU 3.40GHz 8GB DDR3 RAM 2TB WDC HDD NVIDIA GeForece GT 220 (1GB) Thermal Take Commander MS1 Chassis ( http://www.thermaltakeusa.com/Product.aspx?S=1394&ID=2051 ) mainboard: Intel DH67CL AAG10212-208 Realtek High Definition Audio

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• How to fix Asus Eee PC 900 startup issues after failure?

  - by EBrown

  My Asus Eee PC 900 shows no signs of life. I push the power button and get no response from anything. No lights, no power, no boot-up screen. It has been like this since I received it from a friend. I asked her what happened and she said that smoke came from the keyboard, it shut down and hasnt turned on since. I have tried removing and cleaning the RAM, the computer charger still connects and works, but the battery receives no charge and the computer won't power on. Any ideas as to what is going on?

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• Freeze during Battlefield 3 - Probable Hardware issue?

  - by HendsteR

  my friend's notebook frequently freezes during BF3 sessions since ~1 1/2 months. It runs Win764Bit and he already reinstalled windows during the process, it didn't help. So we guess it might probably be a hardware issue. Now the question - which part of the hardware could effect a total freeze of the system WITHOUT getting a bluescreen? Or are there any known software issues he could also try? The hardware specs are: Acer 7745G Intel i7 720QM AMD Mobility 5850HD - Running Catalyst 11.6 now btw. (all drivers tested from 11.2 to 12.6 though) 4GB Ram 1.333MHz Oh and yeah, he just added that it crashes playing Diablo3 from time to time, too. Please help :)

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• MSWord table shading prints too dark

  - by Relaxed1

  My friend has a very light shading in his MSWord tables. However they still print too dark to read the text. When emailed to a colleague using the same printer, it prints light nicely. However they cannot find any setting that is different between them. Any ideas? Thanks! (P.s. for myself this would help for non-tables also, when 'highlighting' text. I do know that 'shading' gives more colour options for non-tables, but it would be nice to know anyway. Thanks)

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• 2 GB of memory in 1 GB system is a problem?

  - by daveslab

  Hi folks, I just installed 2 1 Gig sticks into my friend's machine, thinking that it would take all the 2 GBs. Unfortunately, according to Dell's website, it says the maximum amount of memory accessible to the machine is arbitrarily set to 1 GB! The system indeed reports having 1 GB of memory accessible to it, but I'm worried that having 2 GB in there might break something. Are my fears reasonable? Should I buy two 512 MB sticks instead? Thanks for any help!

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• I'm having two Windows 7 installed and running in my laptop. How can I delete the other one?

  - by mandy

  I have another concern with my laptop. When I had a problem with the microphone, I tried to restore the system. But sadly, I had a mistake with the process and accidentally it was formatted. Its a built in laptop. (Toshiba m840, Windows 7, 64 bit) After the format process, programs were automatically installed. Until a friend of mine told me that I might have 2 Windows installed already. When we checked the program, he was right. I'm having 2 program files folders, which means I really have 2 Windows installed and running in my laptop. Supposed to be, there should be only 1 right? Can anyone help me how to delete the other Windows? Because I think it is occupying much space in the hard drive. They say it could make my laptop become slower.

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• Failing Seagate HDD - Not Recognised

  - by thefragileomen

  I am having a look at a friend's computer which contains a 500GB Seagate HDD. Unfortunately the HDD is not recognised by the BIOS menu and it beeps 11 times upon powerup. I've moved the HDD to another laptop but the problem remains. I've downloaded SeaTools for DOS (Seagate's Diagnostic tool) but unfortunately to no avail and the disc remains unseen when using this DOS boot disc. The HDD is only 6 months old so I'm very surprised at this but it appears a common problem with Seagate 2.5" HDDs as well as other HDDs manufactured by Seagate. I intend to try it in an external caddy on Thursday when back in work and also through a forensic writeblocker but just wondering if anyone has any other suggestions? I am of the opinion it is some chip on the HDD board which prevents it spinning due to a fault. If so, I've lost to deactivate this just so I can simply recover the data on the drive and start with a new disc. Thanks

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• How to repair Windows XP Installation HDD from another PC?

  - by Matt

  My friend gave me his HDD that has Windows XP Pro installed on it to try and fix it. I don't have the XP CD to repair it, but I do have the ISO. I suppose I could always burn it.. but that's a lot of trouble because I don't have any blank CD's. I plugged it into my PC's hot-swap drive bay, and I have Daemon tools. Is there anyway I can try to repair the XP installation on this HDD from my PC without booting from it and burning my ISO?

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• CNAME lookup failed temporarily. (#4.4.3)

  - by klickverbot

  A friend of mine just told me that he can't send mails to accounts on one of my servers via the SMTP server provided by his ISP. The error message in the bounce he gets reads: Hi. This is the qmail-send program at aon.at. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. <[email protected]>: CNAME lookup failed temporarily. (#4.4.3) I'm not going to try again; this message has been in the queue too long. Any ideas what could be the reason for this? I have double-checked the DNS records for my domain, but they seem perfectly fine, and from any other mail servers I tested, delivery works flawlessly…

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• Dead USB flash drive

  - by Unsliced

  So a friend has come to me with a problem. They have a dead USB thumb drive which no longer responds when plugged into a machine. I've tried it in a Mac and it doesn't even respond, at least on a Windows XP machine it sees that it is there but can't show it in explorer, just that whatever is plugged in has malfunctioned. There is obviously current because the activity light on the drive illuminates. I'm looking for suggestions, please. I have access to Mac or Windows hardware and am happy to experiment (and even to pay if the solution works!) It's a bit late to recommend regular backups, but in the lack of that, what's the next best forensic advice? Edit: I should stress that, if possible, we're trying to rescue the data, after all, thumb drives are basically disposable and hardly worth the bother if there's no emotional or functional reason for wanting to rescue it!

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• Which LAN driver should I use for Asus F5Z ?

  - by Radek

  A friend of mine asked me to re-install his Asus F5Z notebook with Windows XP. I installed successfully all drivers from Asus driver download site. Everything is working fine but the Ethernet driver. The installation of Lan Driver for Windows XP finishes with strange message "Please shutdown & plug Realtech PCI-e card to complete the installation. Not sure if it matters but OnChip SATA is in 'Native IDE' mode . The original one with Vista was 'IDE - AHCI mode'. Any idea how I can make the LAN adapter to work under Windows XP?

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• Windows 7 Built-In VPN - How to access network shares, printers, etc.?

  - by mbrion

  After I have successfully connected to a Windows 7 box via the built-in VPN: how do I access shares, shared printers, network appliances, etc.? So, call me bad at googling, but: I can find dozens of articles on "How to Set up a VPN Connection" and "How to connect to a VPN" for Windows 7... but I can't find a single article on how to access resources after connecting. I have a home VPN set up in Windows 7; I was able to connect to it from my friend's Windows 7 machine last night. I expected to be able to UNC into my shares; I also expected to be able to go to "Start Computer" and Click "Network" on the left side, and then see all of the devices on my home network (while the VPN was connected). Am I missing something obvious? How do I make this happen?

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• Windows 7 Built-In VPN - How to access network shares, printers, etc.?

  - by Mike Brion

  After I have successfully connected to a Windows 7 box via the built-in VPN: how do I access shares, shared printers, network appliances, etc.? So, call me bad at googling, but: I can find dozens of articles on "How to Set up a VPN Connection" and "How to connect to a VPN" for Windows 7... but I can't find a single article on how to access resources after connecting. I have a home VPN set up in Windows 7; I was able to connect to it from my friend's Windows 7 machine last night. I expected to be able to UNC into my shares; I also expected to be able to go to "Start Computer" and Click "Network" on the left side, and then see all of the devices on my home network (while the VPN was connected). Am I missing something obvious? How do I make this happen?

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• Booting an EXT4 image file from GRUB2

  - by sjjg

  My friend needed a fast HDD so I gave her my small 64GB SDD. This SSD had my Linux install on it. I used dd to make an image of the partition (boot, root and home on one partition). This partition is now sitting on a traditional 500GB EXT4 formatted drive. Is there any way I can get GRUB to just boot using this .img file I have? I'm not getting my SSD back and I can't be bothered to go through the hassle of setting up my Linux install from scratch. I have come across loopback support in GRUB for ISO images. Does this support EXT4 also? I don't seem to be able to find anything specific and don't want to trash anything. Cheers.

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• How can I fix a computer that is infested with malware and is extremely unresponsive? [closed]

  - by fredley

  Possible Duplicate: How do I get rid of malicious spyware, malware, viruses or rootkits from my PC? I'm troubleshooting a Windows 7 PC for a friend. A couple of days ago it started running 'slow'. It turns out 'slow' is about 15 minutes to the first glimpse of the desktop, and another 30 to show icons. It is possible to open Task Manager, and nothing seems awry, CPU usage at 1-5%, plenty of memory free. The machine is clearly infested with malware though, in particular a program called 'Optimizer Pro' is demanding money to 'remove 5102 files slowing down my computer'. This seems highly suspicious. My problem is though, that I can't access msconfig (I left it for a couple of hours after having hopefully typed it into the Start Menu and hit enter - nothing seems to have loaded), or anything at all basically. I can boot from a Linux Live CD, but can I actually do anything useful from there? System Restore hasn't fixed it either, and Safe Mode exhibits the same behavior.

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