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  • Beginner server local installation

    - by joanjgm
    Here's the thing I own a small business and currently my emails are being managed by some regular hosting using cpanel and that I bought a small server and installed windows server and exchange Can you tell what I did wrong here Installed and configured my current existing domain Configured all email address Installed noip in case my public address change In the cpanel of the domain I've added an MX record to the noip domain of the server with priority 0 so now emails are being received by my own server Now whenever I send an email to anyone gmail hotmail etc I get a response that cannot be delivered since may be junk This didn't happen when I sent emails from the hosting What's missing what did I do wrong heres the code mx.google.com rejected your message to the following e-mail addresses: Joan J. Guerra Makaren ([email protected]) mx.google.com gave this error: [186.88.202.13 12] Our system has detected that this message is likely unsolicited mail. To reduce the amount of spam sent to Gmail, this message has been blocked. Please visit http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for more information. cn9si815432vcb.71 - gsmtp Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery. Diagnostic information for administrators: Generating server: SERVERMEGA.megaconstrucciones.com.ve [email protected] mx.google.com #550-5.7.1 [186.88.202.13 12] Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail, 550-5.7.1 this message has been blocked. Please visit 550-5.7.1 http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for 550 5.7.1 more information. cn9si815432vcb.71 - gsmtp ## Original message headers: Received: from SERVERMEGA.megaconstrucciones.com.ve ([fe80::9096:e9c2:405b:6112]) by SERVERMEGA.megaconstrucciones.com.ve ([fe80::9096:e9c2:405b:6112%10]) with mapi; Thu, 29 May 2014 11:32:19 -0430 From: prueba <[email protected]> To: "Joan J. Guerra Makaren" <[email protected]> Subject: Probando correos Thread-Topic: Probando correos Thread-Index: Ac97V1eW4OBFmoqJTRGoD7IPTC2azg== Date: Thu, 29 May 2014 16:04:35 +0000 Message-ID: <[email protected]> Accept-Language: en-US, es-VE Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: Content-Type: multipart/alternative; boundary="_000_000f42494487966276f7b241megaconstruccionescomve_" MIME-Version: 1.0

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  • What's the logic behind the Ctrl-Tab order in Internet Explorer 7?

    - by torbengb
    Using Ctrl+Tab in Internet Explorer 7 (on Windows XP) seems to follow no sequence that I can work out. Using Shift+Ctrl+Tab even jumps around with no clear logic in what tab order is being followed. It doesn't even work to the reverse as expected from using it in other programs, such as Firefox. Please explain to me how this key combo works in IE7 because I can't figure it out.

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  • About memory cache of Linux

    - by cheneydeng
    I'm running a python script to do some statistics and the actually memory which used is low,about 10%.And no other process cost more memory.However,when i use free -m and it shows that almost 95% memory has been used.The point is that my script should do a lot of read from files,so i wonder if there's any mechanism of Linux memory cache that caused the problem?echo 1 >> /proc/sys/vm/drop_caches works,but it seems manually.How can i reduce the memory cost and doesn't make a bad effect on reading files?

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  • Ubuntu is not detecting my LCD properly , how do I fix the problem ?

    - by Nishant
    I want to reduce the brightness of my monitor as per my wish . But ubuntu System-Prefernce-Monitor doesn't have options and I think that coz it uses generic drivers . How do I fix this problem ? Model is Acer One Zg5 , Ubuntu 10.10 OS . Do I load the LCD driver ? I think it has a intel based inbuilt GFX card . /proc/acpi/video/OVGA/LCD$ cat * device_id: 0x0400 type: UNKNOWN known by bios: no state: 0x1d query: 0x00

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  • licence transfer

    - by vinaybhagavan
    hi, i bought windows7 home basic on 11-12-2009 and installed on my hp TX1000 tablet laptop, today it got crashed,i have another acer atom laptop i want to shift it to this, how can i do it, regards, vinay bhagavan

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  • dual boot with windows and linux

    - by nuttynibbles
    hi, i have windows xp installed. Recently i installed suse linux and afterwhich suse linux is the main OS to be booted up. However suse rovide options to boot windows 1 (window xp) during boot up. If i uninstall suse linux (i've tried), windows won't be able to be booted up as the grub master boot will be corrupted. my question is: is there a software tool which can be booted on cd to modify the master boot record so as to reduce much effort??

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  • dual boot with windows and linux

    - by nuttynibbles
    hi, i have windows xp installed. Recently i installed suse linux and afterwhich suse linux is the main OS to be booted up. However suse rovide options to boot windows 1 (window xp) during boot up. If i uninstall suse linux (i've tried), windows won't be able to be booted up as the grub master boot will be corrupted. my question is: is there a software tool which can be booted on cd to modify the master boot record so as to reduce much effort??

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  • 24 hour day - having trouble with 20:30pm to 01:00am

    - by Tom
    I'm having problems figuring hours worked, with a 24 hour day formula that accounts for swing and graveyard this is a 4 column layout - example below (I only need to figure totals hours worked minus Lunch) example: in 20:30 out (lunch) 01:00 in(lunch) 01:30 end of shift 06:30 Answer should be: should be 4.5+5 = 9.5 hours worked However I'm having trouble with 20:30pm to 01:00am value thank you in advance!

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  • IIS6 - Classic ASP - "out of memory"/"out of string space"

    - by glaucon
    We have a classic ASP application that's under significantly more load than usual. We are from time to time been getting "out of memory" and "out of string space" in the httperr. We do not usually see these errors. For the moment we cannot change the application. Is there anything we can do to the IIS config which will help to reduce or stop these errors occurring ? The application pool is set to default values currently.

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  • Struts 1 ActionForm - retrieving a collection from pure HTML

    - by Yaneeve
    Hi all I have (just like the rest) inherited some struts 1 code. I have had need to add a few more pages to this project. What I cannot figure out is how to map several distinct but similarly natured input elements to the my ActionForm. Let me elaborate. I create a new <Input> element dynamically as the user inputs more and more items (I use the YUI autocomplete form element and for each entered input I add it as an input element to my form and draw a new YUI autocomplete - complex sounding, I know) So... My form looks a bit like (... after some prettifying and some such...): <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html> <head> <meta http-equiv="content-type" content="text/html; charset=utf-8"> <title>My Cool App - Test Case Builder</title> <link rel="stylesheet" type="text/css" href="../script/yui/fonts/fonts-min.css" /> <link rel="stylesheet" type="text/css" href="../skins/myCoolApp/button/button.css" /> <link rel="stylesheet" type="text/css" href="../script/yui/autocomplete/assets/skins/sam/autocomplete.css" /> <link rel="stylesheet" type="text/css" media="screen" href="../skins/myCoolApp/testcase.css" /> <!-- YUI JAVA SCRIPTS --> <script type="text/javascript" src="../script/yui/yahoo-dom-event/yahoo-dom-event.js"></script> <script type="text/javascript" src="../script/yui/element/element-min.js"></script> <script type="text/javascript" src="../script/yui/button/button-min.js"></script> <script type="text/javascript" src="../script/yui/datasource/datasource-min.js"></script> <script type="text/javascript" src="../script/yui/autocomplete/autocomplete-min.js"></script> <!-- APP JAVA SCRIPTS --> <script type="text/javascript" src="../script/myCoolApp/myCoolApp.js" ></script> <script type="text/javascript" src="../script/myCoolApp/stack.js" ></script> <script type="text/javascript" src="../script/myCoolApp/testcase/testcase.js"></script> <script type="text/javascript" src="../script/myCoolApp/testcase/default-data.js" ></script> <script type="text/javascript" src="../script/myCoolApp/testcase/data-structs.js" ></script> <script type="text/javascript" src="../script/myCoolApp/testcase/ui-elements.js" ></script> </head> <body class="cf010"> <div id="wrap"> <div id="header"> <div id="main-header"> COOL APP </div> </div> <div id="main-body"> <div id="content"> <div class="col main"> <div id="main"> <form method="post" id="testcaseForm" class="typea" action=""> <fieldset> <legend>Test Case Builder</legend> <div id="tk1" class="tabcontrol"> <ul class="tabs"> <li class="first active"> <a href="#"> <span>General</span> </a> </li> <li class="last"> <a href="#"> <span>Parameters</span> </a> </li> </ul> <div id="tab0" class="tc-panel"> <dl class="cls9"> <dt> <label for="scenario">Choose Scenario:</label> </dt> <dd> <input type="text" id="scenario" name="scenario" class="text" /> <span id="scenarioToggle"></span> <div class="auto-complete" id="scenarioContainer"></div> </dd> <dt> <label for="ruleID">Choose Rule ID:</label> </dt> <dd> <input type="text" id="ruleID" name="ruleID" class="text" /> <span id="ruleIDToggle"></span> <div class="auto-complete" id="ruleIDContainer"></div> </dd> <dt> <label for="Test Case Name" accesskey="t"><span class="accesskey">T</span>est Case Name:</label> </dt> <dd> <input type="text" id="testCaseName" name="testCaseName" class="text" /> </dd> </dl> </div> <div id="tab1" class="tc-panel hidden"> <div class="toolbar" id="action-bar"> <ul> <li class="first"> <a title="select all" href="#" id="btmSelectAll" class="button"> <span>select all</span> </a> </li> <li> <a title="remove row" href="#" id="btmRemove" class="button"> <span>remove row</span> </a> </li> <li> <a title="undo last" href="#" id="btmRollBack" class="button disabled"> <span>undo last</span> </a> </li> <li class="last"> <a title="accept row" href="#" id="btmAccept" class="button disabled"> <span>accept row</span> </a> </li> </ul> </div> <div id="param.list" class="gridclip"> <table id='param.list.tbl' class='grid modela' > <caption>Test Case Summary</caption> <col/><col/><col/> <thead> <tr> <th class='hl center first'> <input class='grid-select-all' type='checkbox' /> <th> <th scope='col'>Row</th> <th scope='col'>Parameter</th> <th scope='col' class='last'>Value</th> </tr> </thead> <tfoot> <tr> <th scope='row'>Total</th> <td colspan='3'>2 parameters as Test Case input</td> </tr> </tfoot> <tbody id='param.list.tbl.body'> <tr class='odd'> <td class='rowcheck center first'> <input value='param1###value1' id='cb1' name='SelectedRows' class='grid-select-row' type='checkbox'/> </td> <td class='id'>1</td> <td>param1</td> <td class='last'>value1</td> </tr> <tr class='even'> <td class='rowcheck center first'> <input value='param2###value2' id='cb1' name='SelectedRows' class='grid-select-row' type='checkbox'/> </td> <td class='id'>2</td> <td>param2</td> <td class='last'>value2</td> </tr> <tr class='odd'> <td class='rowcheck center first' /> <td class='id'><em>new</em></td> <td> <dl class='clsTable'> <dt> <input type='text' id='param' name='param' class='text paramInput' /> </dt> <dd> <span id='paramToggle' /> </dd> <div class='auto-complete' id='paramContainer' /> </dl> </td> <td class='last'> <dl class='clsTable'> <dt> <input type='text' id='value' name='value' class='text valueInput' /> </dt> </dl> </td> </tr> </tbody> </table> </div> </div> </div> <!-- tabcontrol --> </fieldset> <div class="submit-box"> <input type="submit" name="formRun" id="formRun" class="form-save" value="Execute" accesskey="x" title="Run: Press Alt + [Shift] + x" /> <input type="submit" name="formSave" id="formSave" value="Save" accesskey="s" title="Save: Press Alt + [Shift] + s" /> <input type="submit" name="formLoad" id="formLoad" value="Load" accesskey="l" title="Load: Press Alt + [Shift] + l" /> <input type="submit" name="formCancel" id="formCancel" class="form-cancel" value="Cancel" accesskey="c" title="Cancel: Press Alt + [Shift] + c" /> </div> </form> </div> </div> </div> </div> </div> </body> </html> As you can see the following is pretty much a duplicate: <tr class='odd'> <td class='rowcheck center first'> <input value='param1###value1' id='cb1' name='SelectedRows' class='grid-select-row' type='checkbox'/> </td> <td class='id'>1</td> <td>param1</td> <td class='last'>value1</td> </tr> <tr class='even'> <td class='rowcheck center first'> <input value='param2###value2' id='cb1' name='SelectedRows' class='grid-select-row' type='checkbox'/> </td> <td class='id'>2</td> <td>param2</td> <td class='last'>value2</td> </tr> The relevant part of my stuts-config.xml file is: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE struts-config PUBLIC "-//Apache Software Foundation//DTD Struts Configuration 1.2//EN" "http://struts.apache.org/dtds/struts-config_1_2.dtd"> <struts-config> <data-sources /> <form-beans> <form-bean name="TestCaseForm" type="com.blahblah.mycoolapp.forms.TestCaseForm" /> </form-beans> <action-mappings> <action path="/pages/SaveTestCase" name="TestCaseForm" type="org.springframework.web.struts.DelegatingActionProxy" scope="request"> </action> </action-mappings> <message-resources parameter="MessageResources" /> </struts-config> I also use spring 2.56 (The relevant part being): <?xml version="1.0" encoding="UTF-8"?> <beans xmlns="http://www.springframework.org/schema/beans" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans-2.5.xsd"> <bean name="/pages/SaveTestCase" class="com.blahblah.mycoolapp.actions.TestCaseBuilderSaveAction" /> </beans> My Java ActionForm class (from what I had learned off the net) is: package com.blahblah.mycoolapp.forms; import java.util.ArrayList; import java.util.List; import org.apache.struts.action.ActionForm; public class TestCaseForm extends ActionForm { private static final long serialVersionUID = 2352146257739099766L; private String scenario; private String ruleID; private String testCaseName; private List<String> SelectedRows = new ArrayList<String>() ; public String getScenario() { return scenario; } public void setScenario(String scenario) { this.scenario = scenario; } public String getRuleID() { return ruleID; } public void setRuleID(String ruleID) { this.ruleID = ruleID; } public String getTestCaseName() { return testCaseName; } public void setTestCaseName(String testCaseName) { this.testCaseName = testCaseName; } public List<String> getSelectedRows() { return SelectedRows; } public void setSelectedRows(int index, String value) { this.SelectedRows.add(value); } } The question is why do I get an empty SelectedRows in my TestCaseBuilderSave Action? Thanks all who have the patience to read such a long question... and (hopefully) thanks to all you potential saviors :)

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  • Fitting an Image to Screen on Rotation iPhone / iPad ?

    - by user356937
    I have been playing around with one of the iPhone examples from Apple' web site (ScrollViewSuite) . I am trying to tweak it a bit so that when I rotate the the iPad the image will fit into the screen in landscape mode vertical. I have been successful in getting the image to rotate, but the image is larger than the height of the landscape screen, so the bottom is below the screen. I would like to image to scale to the height of the landscape screen. I have been playing around with various autoSizingMask attributes without success. The imageView is called "zoomView" this is the actual image which loads into a scrollView called imageScrollView. I am trying to achieve the screen to rotate and look like this.... olsonvox.com/photos/correct.png However, this is what My screen is looking like. olsonvox.com/photos/incorrect.png I would really appreciate some advice or guidance. Below is the RootViewController.m for the project. Blade # import "RootViewController.h" #define ZOOM_VIEW_TAG 100 #define ZOOM_STEP 1.5 #define THUMB_HEIGHT 150 #define THUMB_V_PADDING 25 #define THUMB_H_PADDING 25 #define CREDIT_LABEL_HEIGHT 25 #define AUTOSCROLL_THRESHOLD 30 @interface RootViewController (ViewHandlingMethods) - (void)toggleThumbView; - (void)pickImageNamed:(NSString *)name; - (NSArray *)imageNames; - (void)createThumbScrollViewIfNecessary; - (void)createSlideUpViewIfNecessary; @end @interface RootViewController (AutoscrollingMethods) - (void)maybeAutoscrollForThumb:(ThumbImageView *)thumb; - (void)autoscrollTimerFired:(NSTimer *)timer; - (void)legalizeAutoscrollDistance; - (float)autoscrollDistanceForProximityToEdge:(float)proximity; @end @interface RootViewController (UtilityMethods) - (CGRect)zoomRectForScale:(float)scale withCenter:(CGPoint)center; @end @implementation RootViewController - (void)loadView { [super loadView]; imageScrollView = [[UIScrollView alloc] initWithFrame:[[self view]bounds]]; // this code makes the image resize to the width and height properly. imageScrollView.autoresizingMask = UIViewAutoresizingFlexibleHeight | UIViewAutoresizingFlexibleLeftMargin | UIViewAutoresizingFlexibleRightMargin| UIViewAutoresizingFlexibleBottomMargin| UIViewAutoresizingFlexibleBottomMargin; // TRY SETTNG CENTER HERE SOMEHOW&gt;.... [imageScrollView setBackgroundColor:[UIColor blackColor]]; [imageScrollView setDelegate:self]; [imageScrollView setBouncesZoom:YES]; [[self view] addSubview:imageScrollView]; [self toggleThumbView]; // intitializes with the first image. [self pickImageNamed:@"lookbook1"]; } - (void)dealloc { [imageScrollView release]; [slideUpView release]; [thumbScrollView release]; [super dealloc]; } #pragma mark UIScrollViewDelegate methods - (UIView *)viewForZoomingInScrollView:(UIScrollView *)scrollView { UIView *view = nil; if (scrollView == imageScrollView) { view = [imageScrollView viewWithTag:ZOOM_VIEW_TAG]; } return view; } /************************************** NOTE **************************************/ /* The following delegate method works around a known bug in zoomToRect:animated: */ /* In the next release after 3.0 this workaround will no longer be necessary */ /**********************************************************************************/ - (void)scrollViewDidEndZooming:(UIScrollView *)scrollView withView:(UIView *)view atScale:(float)scale { [scrollView setZoomScale:scale+0.01 animated:NO]; [scrollView setZoomScale:scale animated:NO]; } #pragma mark TapDetectingImageViewDelegate methods - (void)tapDetectingImageView:(TapDetectingImageView *)view gotSingleTapAtPoint:(CGPoint)tapPoint { // Single tap shows or hides drawer of thumbnails. [self toggleThumbView]; } - (void)tapDetectingImageView:(TapDetectingImageView *)view gotDoubleTapAtPoint:(CGPoint)tapPoint { // double tap zooms in float newScale = [imageScrollView zoomScale] * ZOOM_STEP; CGRect zoomRect = [self zoomRectForScale:newScale withCenter:tapPoint]; [imageScrollView zoomToRect:zoomRect animated:YES]; } - (void)tapDetectingImageView:(TapDetectingImageView *)view gotTwoFingerTapAtPoint:(CGPoint)tapPoint { // two-finger tap zooms out float newScale = [imageScrollView zoomScale] / ZOOM_STEP; CGRect zoomRect = [self zoomRectForScale:newScale withCenter:tapPoint]; [imageScrollView zoomToRect:zoomRect animated:YES]; } #pragma mark ThumbImageViewDelegate methods - (void)thumbImageViewWasTapped:(ThumbImageView *)tiv { [self pickImageNamed:[tiv imageName]]; [self toggleThumbView]; } - (void)thumbImageViewStartedTracking:(ThumbImageView *)tiv { [thumbScrollView bringSubviewToFront:tiv]; } // CONTROLS DRAGGING AND DROPPING THUMBNAILS... - (void)thumbImageViewMoved:(ThumbImageView *)draggingThumb { // check if we've moved close enough to an edge to autoscroll, or far enough away to stop autoscrolling [self maybeAutoscrollForThumb:draggingThumb]; /* The rest of this method handles the reordering of thumbnails in the thumbScrollView. See */ /* ThumbImageView.h and ThumbImageView.m for more information about how this works. */ // we'll reorder only if the thumb is overlapping the scroll view if (CGRectIntersectsRect([draggingThumb frame], [thumbScrollView bounds])) { BOOL draggingRight = [draggingThumb frame].origin.x &gt; [draggingThumb home].origin.x ? YES : NO; /* we're going to shift over all the thumbs who live between the home of the moving thumb */ /* and the current touch location. A thumb counts as living in this area if the midpoint */ /* of its home is contained in the area. */ NSMutableArray *thumbsToShift = [[NSMutableArray alloc] init]; // get the touch location in the coordinate system of the scroll view CGPoint touchLocation = [draggingThumb convertPoint:[draggingThumb touchLocation] toView:thumbScrollView]; // calculate minimum and maximum boundaries of the affected area float minX = draggingRight ? CGRectGetMaxX([draggingThumb home]) : touchLocation.x; float maxX = draggingRight ? touchLocation.x : CGRectGetMinX([draggingThumb home]); // iterate through thumbnails and see which ones need to move over for (ThumbImageView *thumb in [thumbScrollView subviews]) { // skip the thumb being dragged if (thumb == draggingThumb) continue; // skip non-thumb subviews of the scroll view (such as the scroll indicators) if (! [thumb isMemberOfClass:[ThumbImageView class]]) continue; float thumbMidpoint = CGRectGetMidX([thumb home]); if (thumbMidpoint &gt;= minX &amp;&amp; thumbMidpoint &lt;= maxX) { [thumbsToShift addObject:thumb]; } } // shift over the other thumbs to make room for the dragging thumb. (if we're dragging right, they shift to the left) float otherThumbShift = ([draggingThumb home].size.width + THUMB_H_PADDING) * (draggingRight ? -1 : 1); // as we shift over the other thumbs, we'll calculate how much the dragging thumb's home is going to move float draggingThumbShift = 0.0; // send each of the shifting thumbs to its new home for (ThumbImageView *otherThumb in thumbsToShift) { CGRect home = [otherThumb home]; home.origin.x += otherThumbShift; [otherThumb setHome:home]; [otherThumb goHome]; draggingThumbShift += ([otherThumb frame].size.width + THUMB_H_PADDING) * (draggingRight ? 1 : -1); } // change the home of the dragging thumb, but don't send it there because it's still being dragged CGRect home = [draggingThumb home]; home.origin.x += draggingThumbShift; [draggingThumb setHome:home]; } } - (void)thumbImageViewStoppedTracking:(ThumbImageView *)tiv { // if the user lets go of the thumb image view, stop autoscrolling [autoscrollTimer invalidate]; autoscrollTimer = nil; } #pragma mark Autoscrolling methods - (void)maybeAutoscrollForThumb:(ThumbImageView *)thumb { autoscrollDistance = 0; // only autoscroll if the thumb is overlapping the thumbScrollView if (CGRectIntersectsRect([thumb frame], [thumbScrollView bounds])) { CGPoint touchLocation = [thumb convertPoint:[thumb touchLocation] toView:thumbScrollView]; float distanceFromLeftEdge = touchLocation.x - CGRectGetMinX([thumbScrollView bounds]); float distanceFromRightEdge = CGRectGetMaxX([thumbScrollView bounds]) - touchLocation.x; if (distanceFromLeftEdge &lt; AUTOSCROLL_THRESHOLD) { autoscrollDistance = [self autoscrollDistanceForProximityToEdge:distanceFromLeftEdge] * -1; // if scrolling left, distance is negative } else if (distanceFromRightEdge &lt; AUTOSCROLL_THRESHOLD) { autoscrollDistance = [self autoscrollDistanceForProximityToEdge:distanceFromRightEdge]; } } // if no autoscrolling, stop and clear timer if (autoscrollDistance == 0) { [autoscrollTimer invalidate]; autoscrollTimer = nil; } // otherwise create and start timer (if we don't already have a timer going) else if (autoscrollTimer == nil) { autoscrollTimer = [NSTimer scheduledTimerWithTimeInterval:(1.0 / 60.0) target:self selector:@selector(autoscrollTimerFired:) userInfo:thumb repeats:YES]; } } - (float)autoscrollDistanceForProximityToEdge:(float)proximity { // the scroll distance grows as the proximity to the edge decreases, so that moving the thumb // further over results in faster scrolling. return ceilf((AUTOSCROLL_THRESHOLD - proximity) / 5.0); } - (void)legalizeAutoscrollDistance { // makes sure the autoscroll distance won't result in scrolling past the content of the scroll view float minimumLegalDistance = [thumbScrollView contentOffset].x * -1; float maximumLegalDistance = [thumbScrollView contentSize].width - ([thumbScrollView frame].size.width + [thumbScrollView contentOffset].x); autoscrollDistance = MAX(autoscrollDistance, minimumLegalDistance); autoscrollDistance = MIN(autoscrollDistance, maximumLegalDistance); } - (void)autoscrollTimerFired:(NSTimer*)timer { [self legalizeAutoscrollDistance]; // autoscroll by changing content offset CGPoint contentOffset = [thumbScrollView contentOffset]; contentOffset.x += autoscrollDistance; [thumbScrollView setContentOffset:contentOffset]; // adjust thumb position so it appears to stay still ThumbImageView *thumb = (ThumbImageView *)[timer userInfo]; [thumb moveByOffset:CGPointMake(autoscrollDistance, 0)]; } #pragma mark View handling methods - (void)toggleThumbView { [self createSlideUpViewIfNecessary]; // no-op if slideUpView has already been created CGRect frame = [slideUpView frame]; if (thumbViewShowing) { frame.origin.y = 0; } else { frame.origin.y = -225; } [UIView beginAnimations:nil context:nil]; [UIView setAnimationDuration:0.3]; [slideUpView setFrame:frame]; [UIView commitAnimations]; thumbViewShowing = !thumbViewShowing; } - (void)pickImageNamed:(NSString *)name { // first remove previous image view, if any [[imageScrollView viewWithTag:ZOOM_VIEW_TAG] removeFromSuperview]; UIImage *image = [UIImage imageNamed:[NSString stringWithFormat:@"%@.jpg", name]]; TapDetectingImageView *zoomView = [[TapDetectingImageView alloc] initWithImage:image]; zoomView.autoresizingMask = UIViewAutoresizingFlexibleWidth ; [zoomView setDelegate:self]; [zoomView setTag:ZOOM_VIEW_TAG]; [imageScrollView addSubview:zoomView]; [imageScrollView setContentSize:[zoomView frame].size]; [zoomView release]; // choose minimum scale so image width fits screen float minScale = [imageScrollView frame].size.width / [zoomView frame].size.width; [imageScrollView setMinimumZoomScale:minScale]; [imageScrollView setZoomScale:minScale]; [imageScrollView setContentOffset:CGPointZero]; } - (NSArray *)imageNames { // the filenames are stored in a plist in the app bundle, so create array by reading this plist NSString *path = [[NSBundle mainBundle] pathForResource:@"Images" ofType:@"plist"]; NSData *plistData = [NSData dataWithContentsOfFile:path]; NSString *error; NSPropertyListFormat format; NSArray *imageNames = [NSPropertyListSerialization propertyListFromData:plistData mutabilityOption:NSPropertyListImmutable format:&amp;format errorDescription:&amp;error]; if (!imageNames) { NSLog(@"Failed to read image names. Error: %@", error); [error release]; } return imageNames; } - (void)createSlideUpViewIfNecessary { if (!slideUpView) { [self createThumbScrollViewIfNecessary]; CGRect bounds = [[self view] bounds]; float thumbHeight = [thumbScrollView frame].size.height; float labelHeight = CREDIT_LABEL_HEIGHT; // create label giving credit for images UILabel *creditLabel = [[UILabel alloc] initWithFrame:CGRectMake(0, thumbHeight, bounds.size.width, labelHeight)]; [creditLabel setBackgroundColor:[UIColor clearColor]]; [creditLabel setTextColor:[UIColor whiteColor]]; // [creditLabel setFont:[UIFont fontWithName:@"Helvetica" size:16]]; // [creditLabel setText:@"SAMPLE TEXT"]; [creditLabel setTextAlignment:UITextAlignmentCenter]; // create container view that will hold scroll view and label CGRect frame = CGRectMake(0.0, -225.00, bounds.size.width+256, thumbHeight + labelHeight); slideUpView.autoresizingMask = UIViewAutoresizingFlexibleWidth | UIViewAutoresizingFlexibleTopMargin; slideUpView = [[UIView alloc] initWithFrame:frame]; [slideUpView setBackgroundColor:[UIColor blackColor]]; [slideUpView setOpaque:NO]; [slideUpView setAlpha:.75]; [[self view] addSubview:slideUpView]; // add subviews to container view [slideUpView addSubview:thumbScrollView]; [slideUpView addSubview:creditLabel]; [creditLabel release]; } } - (void)createThumbScrollViewIfNecessary { if (!thumbScrollView) { float scrollViewHeight = THUMB_HEIGHT + THUMB_V_PADDING; float scrollViewWidth = [[self view] bounds].size.width; thumbScrollView = [[UIScrollView alloc] initWithFrame:CGRectMake(0, 0, scrollViewWidth, scrollViewHeight)]; [thumbScrollView setCanCancelContentTouches:NO]; [thumbScrollView setClipsToBounds:NO]; // now place all the thumb views as subviews of the scroll view // and in the course of doing so calculate the content width float xPosition = THUMB_H_PADDING; for (NSString *name in [self imageNames]) { UIImage *thumbImage = [UIImage imageNamed:[NSString stringWithFormat:@"%@_thumb.jpg", name]]; if (thumbImage) { ThumbImageView *thumbView = [[ThumbImageView alloc] initWithImage:thumbImage]; [thumbView setDelegate:self]; [thumbView setImageName:name]; CGRect frame = [thumbView frame]; frame.origin.y = THUMB_V_PADDING; frame.origin.x = xPosition; [thumbView setFrame:frame]; [thumbView setHome:frame]; [thumbScrollView addSubview:thumbView]; [thumbView release]; xPosition += (frame.size.width + THUMB_H_PADDING); } } [thumbScrollView setContentSize:CGSizeMake(xPosition, scrollViewHeight)]; } } #pragma mark Utility methods - (CGRect)zoomRectForScale:(float)scale withCenter:(CGPoint)center { CGRect zoomRect; // the zoom rect is in the content view's coordinates. // At a zoom scale of 1.0, it would be the size of the imageScrollView's bounds. // As the zoom scale decreases, so more content is visible, the size of the rect grows. zoomRect.size.height = [imageScrollView frame].size.height / scale; zoomRect.size.width = [imageScrollView frame].size.width / scale; // choose an origin so as to get the right center. zoomRect.origin.x = center.x - (zoomRect.size.width / 2.0); zoomRect.origin.y = center.y - (zoomRect.size.height / 2.0); return zoomRect; } #pragma mark - #pragma mark Rotation support // Ensure that the view controller supports rotation and that the split view can therefore show in both portrait and landscape. - (BOOL)shouldAutorotateToInterfaceOrientation:(UIInterfaceOrientation)interfaceOrientation { return YES; } @end

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  • Handling keyboard and mouse input (Win API)

    - by Deluxe
    There is a number of ways to catch mouse or keyboard under Windows. So I tried some of them, but every of them has some advantages and drawbacks. I want to ask you: Which method do use? I've tried these: WM_KEYDOWN/WM_KEYUP - Main disadvantage is that, I can't distinguish between left and right-handed keys like ALT, CONTROL or SHIFT. GetKeyboardState - This solves problem of first method, but there is new one. When I get that the Right-ALT key is pressed, I also get that the Left-Control key is down. This behaviour happens only when using localized keyboard layout (Czech - CS). WM_INPUT (Raw Input) - This method also doesn't distinguish left and right-handed keys (if I can remember) and for mouse movement sometimes generates message with zero delta values of mouse position.

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  • Easily Tweak Windows 7 and Vista by Adding Tabs to Explorer, Creating Context Menu Entries, and More

    - by Lori Kaufman
    7Plus is a very useful, free tool for Windows 7 and Vista that adds a lot of features to Windows, such as the ability to add tabs to Windows Explorer, set up hotkeys for common tasks, and other settings to make working with Windows easier. 7Plus is powered by AutoHotkey and allows most of the features to be fully customized. You can also create your own features by creating custom events. 7Plus does not need to be installed. Simply extract the files from the .zip file you downloaded (see the link at the end of this article) and double-click on the 7plus.exe file. HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference How To Troubleshoot Internet Connection Problems

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  • Parallelism in .NET – Part 12, More on Task Decomposition

    - by Reed
    Many tasks can be decomposed using a Data Decomposition approach, but often, this is not appropriate.  Frequently, decomposing the problem into distinctive tasks that must be performed is a more natural abstraction. However, as I mentioned in Part 1, Task Decomposition tends to be a bit more difficult than data decomposition, and can require a bit more effort.  Before we being parallelizing our algorithm based on the tasks being performed, we need to decompose our problem, and take special care of certain considerations such as ordering and grouping of tasks. Up to this point in this series, I’ve focused on parallelization techniques which are most appropriate when a problem space can be decomposed by data.  Using PLINQ and the Parallel class, I’ve shown how problem spaces where there is a collection of data, and each element needs to be processed, can potentially be parallelized. However, there are many other routines where this is not appropriate.  Often, instead of working on a collection of data, there is a single piece of data which must be processed using an algorithm or series of algorithms.  Here, there is no collection of data, but there may still be opportunities for parallelism. As I mentioned before, in cases like this, the approach is to look at your overall routine, and decompose your problem space based on tasks.  The idea here is to look for discrete “tasks,” individual pieces of work which can be conceptually thought of as a single operation. Let’s revisit the example I used in Part 1, an application startup path.  Say we want our program, at startup, to do a bunch of individual actions, or “tasks”.  The following is our list of duties we must perform right at startup: Display a splash screen Request a license from our license manager Check for an update to the software from our web server If an update is available, download it Setup our menu structure based on our current license Open and display our main, welcome Window Hide the splash screen The first step in Task Decomposition is breaking up the problem space into discrete tasks. This, naturally, can be abstracted as seven discrete tasks.  In the serial version of our program, if we were to diagram this, the general process would appear as: These tasks, obviously, provide some opportunities for parallelism.  Before we can parallelize this routine, we need to analyze these tasks, and find any dependencies between tasks.  In this case, our dependencies include: The splash screen must be displayed first, and as quickly as possible. We can’t download an update before we see whether one exists. Our menu structure depends on our license, so we must check for the license before setting up the menus. Since our welcome screen will notify the user of an update, we can’t show it until we’ve downloaded the update. Since our welcome screen includes menus that are customized based off the licensing, we can’t display it until we’ve received a license. We can’t hide the splash until our welcome screen is displayed. By listing our dependencies, we start to see the natural ordering that must occur for the tasks to be processed correctly. The second step in Task Decomposition is determining the dependencies between tasks, and ordering tasks based on their dependencies. Looking at these tasks, and looking at all the dependencies, we quickly see that even a simple decomposition such as this one can get quite complicated.  In order to simplify the problem of defining the dependencies, it’s often a useful practice to group our tasks into larger, discrete tasks.  The goal when grouping tasks is that you want to make each task “group” have as few dependencies as possible to other tasks or groups, and then work out the dependencies within that group.  Typically, this works best when any external dependency is based on the “last” task within the group when it’s ordered, although that is not a firm requirement.  This process is often called Grouping Tasks.  In our case, we can easily group together tasks, effectively turning this into four discrete task groups: 1. Show our splash screen – This needs to be left as its own task.  First, multiple things depend on this task, mainly because we want this to start before any other action, and start as quickly as possible. 2. Check for Update and Download the Update if it Exists - These two tasks logically group together.  We know we only download an update if the update exists, so that naturally follows.  This task has one dependency as an input, and other tasks only rely on the final task within this group. 3. Request a License, and then Setup the Menus – Here, we can group these two tasks together.  Although we mentioned that our welcome screen depends on the license returned, it also depends on setting up the menu, which is the final task here.  Setting up our menus cannot happen until after our license is requested.  By grouping these together, we further reduce our problem space. 4. Display welcome and hide splash - Finally, we can display our welcome window and hide our splash screen.  This task group depends on all three previous task groups – it cannot happen until all three of the previous groups have completed. By grouping the tasks together, we reduce our problem space, and can naturally see a pattern for how this process can be parallelized.  The diagram below shows one approach: The orange boxes show each task group, with each task represented within.  We can, now, effectively take these tasks, and run a large portion of this process in parallel, including the portions which may be the most time consuming.  We’ve now created two parallel paths which our process execution can follow, hopefully speeding up the application startup time dramatically. The main point to remember here is that, when decomposing your problem space by tasks, you need to: Define each discrete action as an individual Task Discover dependencies between your tasks Group tasks based on their dependencies Order the tasks and groups of tasks

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  • Database Vault 11gR2 11.2.0.1 Certified with Oracle E-Business Suite

    - by Steven Chan
    Oracle Database Vault allows security administrators to protect a database from privileged account access to application data.  Database objects can be placed in protected realms, which can be accessed only if a specific set of conditions are met.  Oracle Database Vault 11gR2 11.2.0.1 is now certified with Oracle E-Business Suite Release 11i and 12.You can now enable Database Vault 11gR2 on your existing E-Business Suite 11.2.0.1 Database instance.  If you already have DB Vault 10gR2 or 11gR1 enabled in your E-Business Suite environment, you can now upgrade to the 11gR2 Database.  We also support EBS patching with Database Vault 11.2.0.1 enabled. Our DB Vault realm creation and grants-related scripts have been updated to reduce patching downtimes.

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  • Dropbox’s Great Space Race Delivers Additional Space to Students

    - by Jason Fitzpatrick
    If you’re a student or faculty member (or still have an active .edu email account) now’s the time to cash in on some free cloud storage courtesy of Dropbox’s Great Space Race. Just by linking your .edu address with your Dropbox account you’ll get an extra 3GB of storage for the next two years. The more people from your school that sign up, the higher the total climbs–up to an extra 25GB for two years. The Space Race lasts for the next eight weeks, you can read more about the details here or just jump to the signup page at the link below. The Great Space Race [Dropbox] Why Enabling “Do Not Track” Doesn’t Stop You From Being Tracked HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference

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  • Silverlight 5 Hosting :: Features in Silverlight 5 and Release Date

    - by mbridge
    Silverlight 5 is finally announced in the Silverlight FireStarter Event on the 2nd December, 2010. This new version of Silverlight which was earlier labeled as 'Future of Microsoft Silverlight' has now come much closer to go live as the first Silverlight 5 Beta version is expected to be shipped during the early months of 2011. However for the full fledged and the final release of Silverlight 5, we have to wait many more months as the same is likely to be made available within the Q3 2011. As would have been usually expected, this latest edition would feature many new capabilities thereby extending the developer productivity to a whole new dimension of premium media experience and feature-rich business applications. It comes along with many new feature updates as well as the inclusion of new technologies to improve the standard of the Silverlight applications which are now fine-tuned to produce next generation business and media solutions that is capable to meet the requirements of the advanced web-based app development. The Silverlight 5 is all set to replace the previous fourth version which now includes more than forty new features while also dropping various deprecated elements that was prevalent earlier. It has brought around some major performance enhancements and also included better support for various other tools and technologies. Following are some of the changes that are registered to be available under the Silverlight 5 Beta edition which is scheduled to be launched during the Q1 2011. Silverlight 5 : Premium Media Experiences The media features of Silverlight 5 has seen some major enhancements with a lot of optimizations being made to deliver richer solutions. It's capability has now been extended to make things easier, faster and capable of performing the desired tasks in the most efficient manner. The Silverlight media solutions has already been a part of many companies in the recent days where various on-demand Silverlight services were featured but with the arrival of the next generation premium media solution of Silverlight 5, it is expected to register new heights of success and global user acclamation for using it with many esteemed web-based projects and media solutions. - The most happening element in the new Silverlight 5 will be its support for utilizing the GPU based hardware acceleration which is intended to lower down the CPU load to a significant extent and thereby allowing faster rendering of media contents without consuming much resources. This feature is believed to be particularly helpful for low configured machines to run full HD media content without any lagging caused due to processor load. It will hence be one great feature to revolutionize the new generation high quality media contents to be available within the web in a more efficient manner with its hardware decoded video playback capabilities. - With the inclusion of hardware video decoding to minimize the processor load, the Silverlight 5 also comes with another optimization enhancement to also reduce the power consumption level by making new methods to deal with the power-saver settings. With this optimization in effect, the computer would be automatically allowed to switch to sleep mode while no video playback is in progress and also to prevent any screensavers to popup and cause annoyances during any video playback. There would also be other power saver options which will be made available to best suit the users requirements and purpose. - The Silverlight trickplay feature is another great way to tweak any silverlight powered media content as is used for many video tutorial sites or for dealing with any sort of presentations. This feature enables the user to modify the playback speed to either slowdown or speedup during the playback durations based on the requirements without compromising on the quality of output. Normally such manipulations always makes the content's audio to go off-pitch, but the same will not be the case with TrickPlay and the audio would seamlessly progress with the video without skipping any of its part. - In addition to all of the above, the new Silverlight 5 will be featuring wireless control of all the media contents by making use of remote controllers. With the use of such remote devices, it will be easier to handle the various media playback controls thereby providing more freedom while experiencing the premium media services. Silverlight 5 : Business Application Development The application development standard has been extended with more possibilities by bringing forth new and useful technologies and also reviving the existing methods to work better than what it was used to. From the UI improvements to advanced technical aspects, the Silverlight 5 scores high on all grounds to produce great next generation business delivered applications by putting in more creativity and resourceful touch to all the apps being produced with it. - The WPF feature of Silverlight is made more effective by introducing new standards of Databinding which is intended to improve the productivity standards of the Silverlight application developer. It brings in a lot of convenience in debugging the databinding components or expressions and hence making things work in a flawless manner. Some additional features related to databinding includes that of Ancestor RelativeSource, Implicit DataTemplates and Model View ViewModel (MVVM) support with DataContextChanged event and many other new features relating it. - It now comes with a refined text and printing service which facilitates better clarity of the text rendering and also many positive changes which are being applied to the layout pattern. New supports has been added to include OpenType font, multi-column text, linked-text containers and character leading support to name a few among the available features.This also includes some important printing aspects like that of Postscript Vector Printing API which allows to program our printing tasks in a user defined way and Pivot functionality for visualization concerns of informations. - The Graphics support is the key improvements being incorporated which now enables to utilize three dimensional graphics pattern using GPU acceleration. It can manage to provide some really cool visualizations being curved to provide media contents within the business apps with also the support for full HD contents at 1080p quality. - Silverlight 5 includes the support for 64-bit operating systems and relevant browsers and is also optimized to provide better performance. It can support the background thread for the networking which can reduce the latency of the network to a considerable extent. The Out-of-Browser functionality adds the support for utilizing various libraries and also the Win32 API. It also comes with testing support with VS 2010 which is mostly an automated procedure and has also enabled increased security aspects of all the Silverlight 5 developed applications by using the improved version of group policy support.

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  • Meet IntelliCommand (Visual Studio 2010/2012 extension)

    - by outcoldman
    How many shortcut keys you know in Visual Studio? Do you want to know all of them? I know how you can learn them very easy. I'd like to introduce you a cool extension for Visual Studio 2010/2012 which I wrote with help of my colleagues Drake Campbell and Aditya Mandaleeka. Let me just copy-paste description from Visual Studio Gallery: IntelliCommand - an extension for Visual Studio 2010 and 2012 which helps to find the short keys. It shows the help windows with all possible combinations when you press Ctrl or Shift or Alt or their combinations (hold it for about 2 seconds to see this window). Also it shows the list of possible combination when you press first combination of chord shortcut keys, like Ctrl+K, Ctrl+C (this combination comments selected text in editor). Read more... (on outcoldman.com)

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  • Unit testing newbie team needs to unit test

    - by Walter
    I'm working with a new team that has historically not done ANY unit testing. My goal is for the team to eventually employ TDD (Test Driven Development) as their natural process. But since TDD is such a radical mind shift for a non-unit testing team I thought I would just start off with writing unit tests after coding. Has anyone been in a similar situation? What's an effective way to get a team to be comfortable with TDD when they've not done any unit testing? Does it make sense to do this in a couple of steps? Or should we dive right in and face all the growing pains at once?? EDIT Just for clarification, there is no one on the team (other than myself) who has ANY unit testing exposure/experience. And we are planning on using the unit testing functionality built into Visual Studio.

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  • SQL SERVER – PAGEIOLATCH_DT, PAGEIOLATCH_EX, PAGEIOLATCH_KP, PAGEIOLATCH_SH, PAGEIOLATCH_UP – Wait Type – Day 9 of 28

    - by pinaldave
    It is very easy to say that you replace your hardware as that is not up to the mark. In reality, it is very difficult to implement. It is really hard to convince an infrastructure team to change any hardware because they are not performing at their best. I had a nightmare related to this issue in a deal with an infrastructure team as I suggested that they replace their faulty hardware. This is because they were initially not accepting the fact that it is the fault of their hardware. But it is really easy to say “Trust me, I am correct”, while it is equally important that you put some logical reasoning along with this statement. PAGEIOLATCH_XX is such a kind of those wait stats that we would directly like to blame on the underlying subsystem. Of course, most of the time, it is correct – the underlying subsystem is usually the problem. From Book On-Line: PAGEIOLATCH_DT Occurs when a task is waiting on a latch for a buffer that is in an I/O request. The latch request is in Destroy mode. Long waits may indicate problems with the disk subsystem. PAGEIOLATCH_EX Occurs when a task is waiting on a latch for a buffer that is in an I/O request. The latch request is in Exclusive mode. Long waits may indicate problems with the disk subsystem. PAGEIOLATCH_KP Occurs when a task is waiting on a latch for a buffer that is in an I/O request. The latch request is in Keep mode. Long waits may indicate problems with the disk subsystem. PAGEIOLATCH_SH Occurs when a task is waiting on a latch for a buffer that is in an I/O request. The latch request is in Shared mode. Long waits may indicate problems with the disk subsystem. PAGEIOLATCH_UP Occurs when a task is waiting on a latch for a buffer that is in an I/O request. The latch request is in Update mode. Long waits may indicate problems with the disk subsystem. PAGEIOLATCH_XX Explanation: Simply put, this particular wait type occurs when any of the tasks is waiting for data from the disk to move to the buffer cache. ReducingPAGEIOLATCH_XX wait: Just like any other wait type, this is again a very challenging and interesting subject to resolve. Here are a few things you can experiment on: Improve your IO subsystem speed (read the first paragraph of this article, if you have not read it, I repeat that it is easy to say a step like this than to actually implement or do it). This type of wait stats can also happen due to memory pressure or any other memory issues. Putting aside the issue of a faulty IO subsystem, this wait type warrants proper analysis of the memory counters. If due to any reasons, the memory is not optimal and unable to receive the IO data. This situation can create this kind of wait type. Proper placing of files is very important. We should check file system for the proper placement of files – LDF and MDF on separate drive, TempDB on separate drive, hot spot tables on separate filegroup (and on separate disk), etc. Check the File Statistics and see if there is higher IO Read and IO Write Stall SQL SERVER – Get File Statistics Using fn_virtualfilestats. It is very possible that there are no proper indexes on the system and there are lots of table scans and heap scans. Creating proper index can reduce the IO bandwidth considerably. If SQL Server can use appropriate cover index instead of clustered index, it can significantly reduce lots of CPU, Memory and IO (considering cover index has much lesser columns than cluster table and all other it depends conditions). You can refer to the two articles’ links below previously written by me that talk about how to optimize indexes. Create Missing Indexes Drop Unused Indexes Updating statistics can help the Query Optimizer to render optimal plan, which can only be either directly or indirectly. I have seen that updating statistics with full scan (again, if your database is huge and you cannot do this – never mind!) can provide optimal information to SQL Server optimizer leading to efficient plan. Checking Memory Related Perfmon Counters SQLServer: Memory Manager\Memory Grants Pending (Consistent higher value than 0-2) SQLServer: Memory Manager\Memory Grants Outstanding (Consistent higher value, Benchmark) SQLServer: Buffer Manager\Buffer Hit Cache Ratio (Higher is better, greater than 90% for usually smooth running system) SQLServer: Buffer Manager\Page Life Expectancy (Consistent lower value than 300 seconds) Memory: Available Mbytes (Information only) Memory: Page Faults/sec (Benchmark only) Memory: Pages/sec (Benchmark only) Checking Disk Related Perfmon Counters Average Disk sec/Read (Consistent higher value than 4-8 millisecond is not good) Average Disk sec/Write (Consistent higher value than 4-8 millisecond is not good) Average Disk Read/Write Queue Length (Consistent higher value than benchmark is not good) Note: The information presented here is from my experience and there is no way that I claim it to be accurate. I suggest reading Book OnLine for further clarification. All of the discussions of Wait Stats in this blog is generic and varies from system to system. It is recommended that you test this on a development server before implementing it to a production server. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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