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• Get Ready for Anytime, Anywhere Engagement

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Are you ready for 2015?  According to IDC, 2015 is the year when more users are projected to access the internet using mobile devices than with PC’s or other wired devices.  It’s no doubt that mobile devices are a critical means of communication today, and are on track to become increasingly more important in the coming years. However, device formats are so varied that delivering a mobile web experience that will engage site visitors and enhance your brand can be a daunting task. Solutions that empower organizations to easily extend their web presence to the mobile channel, while saving significant time and effort in managing mobile sites, are now essential in our ever connected mobile world. So what are some of the things organizations should look for in such a solution? Mobile device form factors, networks, protocols, and browsers vary widely, and reformatting web content for thousands of different device and software combinations is a prohibitive task. An effective mobile solution can make this process seamless by automatically formatting designated web content for mobile delivery.  By automatically detecting a site visitor’s device configuration, the selected web content can be sized and formatted for optimal display on that particular device. This can save tremendous time involved in building, formatting, and maintaining individual websites or mobile applications for different mobile devices. It’s not enough to simply support the thousands of different mobile device types that are out there. It’s also critical to make it easy for marketers and other business users to manage mobile sites and mobile content. Those responsible for maintaining an organization’s web and mobile experiences need the ability to edit content using rich text editor tools and then preview that content directly in the context of the mobile website and the traditional website, ideally from the same business user interface. Powerful capabilities such as these make managing the web experience for mobile devices easy, even with frequently changing content, across a multitude of different devices. This saves tremendous time involved in building, formatting, and maintaining individual websites or mobile applications for different mobile devices. When content or business needs change, the business user needs only to change site content once, and it is seamlessly deployed to the web and all mobile channels.Geo-location is another critical input to making the online experience engaging and relevant for web visitors who are increasingly mobile. A mobile solution should enable use of device GPS data to deliver location-based content and services to mobile website visitors. Organizations can provide mobile site visitors with location-sensitive search results, location-based offers and recommendations, integration of maps and directions into site content, and much more – all critical for meeting the needs of those on the go.To hear more about how mobile is changing the game, check out our recent webcast with Ted Schadler, Vice President, Principal Analyst, Forrester, where he discussed why mobile is the new face of engagement, or learn more about how to extend your web presence to the mobile channel with Oracle WebCenter Sites and Oracle WebCenter Sites Mobility Server.

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• The Minimalist Approach to Content Governance - Request Phase

  - by Kellsey Ruppel

  Originally posted by John Brunswick. For each project, regardless of size, it is critical to understand the required ownership, business purpose, prerequisite education / resources needed to execute and success criteria around it. Without doing this, there is no way to get a handle on the content life-cyle, resulting in a mass of orphaned material. This lowers the quality of end user experiences.     The good news is that by using a simple process in this request phase - we will not have to revisit this phase unless something drastic changes in the project. For each of the elements mentioned above in this stage, the why, how (technically focused) and impact are outlined with the intent of providing the most value to a small team. 1. Ownership Why - Without ownership information it will not be possible to track and manage any of the content and take advantage of many features of enterprise content management technology. To hedge against this, we need to ensure that both a individual and their group or department within the organization are associated with the content. How - Apply metadata that indicates the owner and department or group that has responsibility for the content. Impact - It is possible to keep the content system optimized by running native reports against the meta-data and acting on them based on what has been outlined for success criteria. This will maximize end user experience, as content will be faster to locate and more relevant to the user by virtue of working through a smaller collection. 2. Business Purpose Why - This simple step will weed out requests that have tepid justification, as users will most likely not spend the effort to request resources if they do not have a real need. How - Use a simple online form to collect and workflow the request to management native to the content system. Impact - Minimizes the amount user generated content that is of low value to the organization. 3. Prerequisite Education Resources Needed Why - If a project cannot be properly staffed the probability of its success is going to be low. By outlining the resources needed - in both skill set and duration - it will cause the requesting party to think critically about the commitment needed to complete their project and what gap must be closed with regard to education of those resources. How - In the simple request form outlined above, resources and a commitment to fulfilling any needed education should be included with a brief acceptance clause that outlines the requesting party's commitment. Impact - This stage acts as a formal commitment to ensuring that resources are able to execute on the vision for the project. 4. Success Criteria Why - Similar to the business purpose, this is a key element in helping to determine if the project and its respective content should continue to exist if it does not meet its intended goal. How - Set a review point for the project content that will check the progress against the originally outlined success criteria and then determine the fate of the content. This can even include logic that will tell the content system to remove items that have not been opened by any users in X amount of time. Impact - This ensures that projects and their contents do not live past their useful lifespans. Just as with orphaned content, non-relevant information will slow user's access to relevant materials for the jobs. Request Phase Summary With a simple form that outlines the ownership of a project and its content, business purpose, education and resources, along with success criteria, we can ensure that an enterprise content management system will stay clean and relevant to end users - allowing it to deliver the most value possible. The key here is to make it straightforward to make the request and let the content management technology manage as much as possible through metadata, retention policies and workflow. Doing these basic steps will allow project content to get off to a great start in the enterprise! Stay tuned for the next installment - the "Create Phase" - covering security access and workflow involved in content creation, enabling a practical layer of governance over our enterprise content repository.

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• Multichannel Digital Engagement: Find Out How Your Organization Measures Up

  - by Michael Snow

  This article was originally published in the September 2013 Edition of the Oracle Information InDepth Newsletter ORACLE WEBCENTER EDITION Thanks to mobile and social technologies, interactive online experiences are now commonplace. Not only that, they give consumers more choices, influence, and control than ever before. So how can you make your organization stand out? The key building blocks for delivering exceptional cross-channel digital experiences are outlined below. Also, a new assessment tool is available to help you measure your organization's ability to deliver such experiences. A clearly defined digital strategy. The customer journey is growing increasingly complex, encompassing multiple touchpoints and channels. It used to be easy to map marketing efforts to specific offline channels; for example, a direct mail piece with an offer to visit a store for a discounted purchase. Now it is more difficult to cultivate and track such clear cause-and-effect relationships. To deliver an integrated digital experience in this more complex world, organizations need a clearly defined and comprehensive digital marketing strategy that is backed up by an integrated set of software, middleware, and hardware solutions. Strong support for business agility and speed-to-market. As both IT and marketing executives know, speed-to-market and business agility are key to competitive advantage. That means marketers need solutions to support the rapid implementation of online marketing initiatives—plus the flexibility to adapt quickly to a changing marketplace. And IT needs tools with the performance, scalability, and ease of integration to support marketing efforts. Both teams benefit when business users are empowered to implement marketing initiatives on their own, with minimal IT intervention. The ability to deliver relevant, personalized content. Delivering a one-size-fits-all online customer experience is no longer acceptable. Customers expect you to know who they are, including their preferences and past relationship with your brand. That means delivering the most relevant content from the moment a visitor enters your site. To make that happen, you need a powerful rules engine so that marketers and business users can easily define site visitor segments and deliver content accordingly. That includes both implicit targeting that is based on the user’s behavior, and explicit targeting that takes a user’s profile information into account. Ideally, the rules engine can also intelligently weight recommendations when multiple segments apply to a specific customer. Support for social interactivity. With the advent of Facebook and LinkedIn, visitors expect to participate in and contribute to your web presence—and share their experience on their own social networks. That requires easy incorporation of user-generated content such as comments, ratings, reviews, polls, and blogs; seamless integration with third-party social networking sites; and support for social login, which helps to remove barriers to social participation. The ability to deliver connected, multichannel experiences that include powerful, flexible mobile capabilities. By 2015, mobile usage is projected to surpass that of PCs and other wired devices. In other words, mobile is an essential element in delivering exceptional online customer experiences. This requires the creation and management of mobile experiences that are optimized for delivery to the thousands of different devices that are in use today. Just as important, organizations must be able to easily extend their traditional web presence to the mobile channel and deliver highly personalized and relevant multichannel marketing initiatives while also managing to minimize the time and effort required to manage mobile sites. Are you curious to know how your organization measures up when it comes to delivering an engaging, multichannel digital experience? If so, take this brief, 15-question online assessment and see how your organization scores in the areas of digital strategy, digital agility, relevance and personalization, social interactivity, and multichannel experience.

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• OFM 11g: OAM SSO for Forms and ADF Faces

  - by olaf.heimburger

  In my blog entry OFM 11g: Implementing OAM SSO with Forms we set the foundation for providing a complete Single Sign-On solution based on Oracle Access Manager (OAM). This foundation should now be used to combine Forms 11g and ADF Faces 11g applications with a transparent login. The Beginning Before we start, lets re-consider the requirements to achieve the ultimate goal. These are:- Access to the Forms 11g Application must be authenticated by OAM (protected). Access to the ADF Faces 11g Application must be authenticated by OAM (protected). Switching from one application to the other should not result in a re-authentication (aka single sign-on). User identity should be availble to the application without any extra work in the application code. All these are the common requirements for a single sign-on solution. The challenge here is that Forms relies on Oracle AS SSO (OSSO or "the old SSO") while ADF Faces is quite open and can be protected by Oracle AS SSO and Oracle Access Manager SSO (OAM SSO or "the modern SSO"). Both application types can use their own login mechanism. The Forms 11g Application To demonstrate the SSO functionality, we use the standard Forms test (/forms/frmservlet?form=test.fmx). Although this shows nothing specific in the Forms application, it is good enough to demonstrate that it is protected. The ADF Faces 11g Application With ADF 11g you can develop quite a number of useful Faces based applications. Among many features, it comes with the ADF Security feature that provides you with functionality to protect your pages, regions, and even TaskFlows from un-authenticated usage in a declarative way.To demonstrate that functionality a sample application with different access levels plus a login dialog is used. This application comes with a publc page that has protected content (a button). Once you are authenticated for the application, the protected content and some personalisation (the users name) is shown. Protecting Forms 11g As already explained in the OFM 11g: Implementing OAM SSO with Forms, the easiest way to protect a Forms application is to configure it as a OSSO partner application, setup mod_osso, test it, migrate OSSO to OAM SSO with the Upgrade Agent, reconfigure mod_osso, and you are done.Sort of. By default the OAM is configured to run in co-exist mode. This means that a user has to re-authenticate to the Forms application when logged into an OAM SSO application before. To avoid this, you must disable the co-exist mode, for example by using WLST and issue the disableCoexistMode on the OAM server. Protecting ADF Faces 11g To protect an ADF Faces 11g application we have to consider two scenarios: Use a HTTPD server in front of WLS Use WLS without a HTTPD server Both scenarios have their pro's and cons' and we won't get into details and just describe how to configure both. Scenario 1: HTTPD Server with WLS In this scenario we have to setup the environment in some steps:- Configure a WebGate at OAMThis configuration can be done through the OAM console or by a script. No matter which way you choose, the WebGate configuration files will be created for you. Install the OAM WebGate into an HTTPD serverThe type of webgate you need to install depends on you HTTPD server. With Oracle HTTP Server 11g you can use the latest OAM 11g WebGate. With other HTTPD servers you must resort to OAM 10g WebGates. A OAM 11g WebGate can use the pre-created configuration files supplied during the WebGate configuration at OAM. An OAM 10g WebGate asks for the specific configuration and verifies it during installation. Configure the WLS plugin to forward the requests to WLSAgain, depending on your HTTPD Server you have different plugins to forward requests to WLS. With OHS 11g you can use the pre-installed mod_wl_ohs plugin. Its configuration is quite simple and straightforward. Configure an OAM SSPI Provider as a IdentityAsserter in WLS to retrieve the user identifierThis configuration is quite important as it retrieves the user identifier for the next step. If you have a SOA Suite installation within your OFM_HOME, the necessary software is already installed and you only need to setup your Security Realm within WLS.You can do this by pointing your browser to the WLS Console, log in as administrator, select the Security Realm (usually myrealm), and select Providers. We add the OAMIdentityAsserter as the first SSPI Provider. It is important that the Control Flag is set to SUFFICIENT. Every other configuration can be left as is, no changes are necessary here. Configure an OAM Identity Provider to get the real user identityIn OFM 11g: Implementing OAM SSO with Forms we have configured an OID as Identity Store. To get the user identity we need to configure the same OID as an SSPI Provider for WLS. This will retrieve the real user information from OID and creates the JAAS Subject and Principals to be used by any application within WLS.Again, you can do this by pointing your browser to the WLS Console, log in as administrator, select the Security Realm (usually myrealm), and select Providers. Now add the OIDAuthenticator as the second SSPI Provider. It is important that the Control Flag is set to OPTIONAL. After we saved this setup, we need to configure this provider by setting the Provider Specific details to access OID. Scenario 2: WLS only This scenario is a bit easier but requires more work in the WLS setup:- Configure a WebGate at OAMThis configuration can be done through the OAM console or by a script. No matter which way you choose, the WebGate configuration files will be created for you. Configure the OAM SSPI Provider as IdentityAuthenticator to authenticate and set the user identifierWhen using the OAM SSPI Provider as OAMAuthenticator we create it with the Control Flag as SUFFICIENT. Afte saving it, the Provider Specific settings must be configured to allow the OAM SSPI Provider to connect to the OAM Server. Configure an OAM Identity Provider to get the real user identity providerAgain, you can do this by pointing your browser to the WLS Console, log in as administrator, select the Security Realm (usually myrealm), and select Providers. Now add the OIDAuthenticator as the second SSPI Provider. It is important that the Control Flag is set to OPTIONAL. After we saved this setup, we need to configure this provider by setting the Provider Specific details to access OID. Configure ADF 11g Application for OAM Actually, there are no changes to be made within the ADF application. We only need to add the value CLIENT_CERT to the <auth-mode> tag in the <login-config> tag in the web.xml file. Testing To test the configuration, simply point your browser to one of both appliction URLs. OAM should kick in and redirect you to the OAM Login page. After you have entered the correct credentials, access to the URLs is granted and you will see the application. Enjoy!

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• Life Technologies: Making Life Easier to Manage

  - by Michael Snow

  12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} When we’re thinking about customer engagement, we’re acutely aware of all the forces at play competing for our customer’s attention. Solutions that make life easier for our customers draw attention to themselves. We tend to engage more when there is a distinct benefit and we can take a deep breath and accept that there is hope in the world and everything isn’t designed to frustrate us and make our lives miserable. (sigh…) When products are designed to automate processes that were consuming hours of our time with no relief in sight, they deserve to be recognized. One of our recent Oracle Fusion Middleware Innovation Award Winners in the WebCenter category, Life Technologies, has recently posted a video promoting their “award winning” solution. The Oracle Innovation Awards are part of the overall Oracle Excellence awards given to customers for innovation with Oracle products. More info here. Their award nomination included this description: Life Technologies delivered the My Life Service Portal as part of a larger Digital Hub strategy. This Portal is the first of its kind in the biotechnology service providing industry. The Portal provides access to Life Technologies cloud based service monitoring system where all customer deployed instruments can be remotely monitored and proactively repaired. The portal provides alerts from these cloud based monitoring services directly to the customer and to Life Technologies Field Engineers. The Portal provides insight into the instruments and services customers purchased for the purpose of analyzing and anticipating future customer needs and creating targeted sales and service programs. This portal not only provides benefits for Life Technologies internal sales and service teams but provides customers a central place to track all pertinent instrument information including: instrument service history instrument status and previous activities instrument performance analytics planned service visits warranty/contract information discussion forums social networks for lab management and collaboration alerts and notifications on all of the above team scheduling for instrument usage promote optional reagents required to keep instruments performing From their website The Life Technologies Instruments & Services Portal Helps You Save Time and Gain Peace of Mind Introducing the new, award-winning, free online tool that enables easier management of your instrument use and care, faster response to requests for service or service quotes, and instant sharing of key instrument and service information with your colleagues. Now – this unto itself is obviously beneficial for their customers who were previously burdened with having to do all of these tasks separately, manually and inconsistently by nature. Now – all in one place and free to their customers – a portal that ties it all together. They now have built the platform to give their customers yet another reason to do business with them – Their headline on their product page says it all: “Life is now easier to manage - All your instrument use and care in one place – the no-cost, no-hassle Instruments and Services Portal.” Of course – it’s very convenient that the company name includes “Life” and now can also promote to their clients and prospects that doing business with them is easy and their sophisticated lab equipment is easy to manage. In an industry full of PhD’s – “Easy” isn’t usually the first word that comes to mind, but Life Technologies has now tied the word to their brand in a very eloquent way. Between our work lives and family or personal lives, getting any mono-focused minutes of dedicated attention has become such a rare occurrence in our current era of multi-tasking that those moments of focus are highly prized. So – when something is done really well – so well that it becomes captivating and urges sharing impulses – I take notice and dig deeper and most of the time I discover other gems not so hidden below the surface. And then I share with those I know would enjoy and understand. In the spirit of full disclosure, I must admit here that the first person I shared the videos below with was my daughter. She’s in her senior year of high school in the midst of her college search. She’s passionate about her academics and has already decided that she wants to study Neuroscience in college and like her mother will be in for the long haul to a PhD eventually. In a summer science program at Smith College 2 summers ago – she sent the family famous text to me – “I just dissected a sheep’s brain – wicked cool!” – This was followed by an equally memorable text this past summer in a research mentorship in Neuroscience at UConn – “Just sliced up some rat brain. Reminded me of a deli slicer at the supermarket… sorry I forgot to call last night…” So… needless to say – I knew I had an audience that would enjoy and understand these videos below and are now being shared among her science classmates and faculty. And evidently - so does Life Technologies! They’ve done a great job on these making them fun and something that will easily be shared among their customers social networks. They’ve created a neuro-archetypal character, “Ph.Diddy” and know that their world of clients in academics, research, and other institutions would understand and enjoy the “edutainment” value in this series of videos on their YouTube channel that pokes fun at the stereotypes while also promoting their products at the same time. They use their Facebook page for additional engagement with their clients and as another venue to promote these videos. Enjoy this one as well! More to be found here: http://www.youtube.com/lifetechnologies Stay tuned to this Oracle WebCenter blog channel. Tomorrow we'll be taking a look at another winner of the Innovation Awards, LADWP - helping to keep the citizens of Los Angeles engaged with their Water and Power provider.

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• Why It Is So Important to Know Your Customer

  - by Christie Flanagan

  Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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• Share and Deliver BI Publisher Reports in Multiple Languages

  - by kanichiro.nishida

  When you share your reports with someone who speak and read in different languages you want your reports to be shown in their language, right ? Well, translating reports with BI Publisher is not only easy but also reduces the maintenance cost a lot. Many of us in the BI Publisher product development team used to work in Globalization and Multi Lingual support, which enables Oracle products and applications to be used in many different languages and countries and territories.  And we have a lot of experience in this area. In fact, being a strategic reporting platform for Oracle EBS, PeopleSoft, JD Edwards, Siebel, and many other Oracle application products, our customers from all over the world are generating thousands of thousands of reports, including out-of-the-box pre-developed reports from Oracle and customer created or customized reports, in their own local language everyday as they operate and manage their business. Today, I’m going to talk about this very topic, how to translate my reports with BI Publisher 11G. Translation Grows, not the Numbers of the Reports Most of the reporting tools, regardless if it’s traditional or new, always take this translation on the back burner. They require their users to copy an original report and translate the whole thing. So when you want to support additional10 languages you will need to have 10 copies of the original. Imagine when you have 50 reports then you will end up having 500 reports (50 x 10) ! Now you need to maintain these 500 reports, whenever you need to make a change in a report you need to apply the same change to the other 10 reports. And as you imagine this is not only a nightmare for IT managements but not acceptable especially for the applications like Oracle EBS that supports over 30 languages. So first thing we did was, very simple, we separated the translation out of the report and marry it to the report only at the report generation. This means, regardless of how many languages you need to support you need to have only one report and translation files for the 10 languages, which would contain the translated letters and words. So let’s say you have 50 reports and need to support 10 languages for those reports you still have only 50 reports and each report now has 10 language translation files. Yes, translation is the one should grow as you add more languages to support, not the report itself! And second, we provide the translation files in XLIFF format, which is an international standard XML based format to exchange and maintain translation strings. So once you generate the XLIFF files for your reports with BI Publisher then you can work with any translation vendors in the world to make a mass translation or you can translate the XML files by yourself by manually updating the translatable strings presented in this text file. Lastly, we made it easier to manage the translation process starting from generating the XLIFF files to uploading the translated XLIFF files back to the BI Publisher server. You can generate, download, upload the XLIFF files from the BI Publisher’s Web interface with your browser and you can see the translated reports right away without needing to shutdown or restart your server. While the translated reports are displayed based on your language preference setting you can also specify a different language when you schedule or deliver the reports so that they can be generated in your customer’s preferred language. What Can I Translate? When it comes to translation there are three things. First, report content translation. When you receive a report you like to see the content like report title, section title, comments, annotation, table column header, and anything that are static and embedded in the report. in your preferred language. We call this Reports Content translation. Second, when you open a report online you might want to see not only the report content being translated but also the report UI, such as report name, parameter name, layout name, and anything that would help you to navigate around the reports, to be translated in your language. We call this Reports UI translation. And this separation of the Reports Content and Reports UI translation makes it very useful especially when you want to navigate through the reports in your preferred language UI but want to generate the reports in your customer’s preferred language. Imagine you are English native speaker and need to generate and send a report to your customers in China. You like to see the report name, parameter name in English so that you can comfortably navigate to the report and generate the report output, but like to see the report generated in Chinese so that the your customers in China can understand the report when they receive it. And lastly, you might want to see even the data presented in the report to be translated. For example, you might want to see product names in an Order Status report to be translated based on the report viewer’s language preference. We call this Reporting Data translation. Since this Reporting Data translation is maintained at the data source level such as Database tables along with the main data, you need to prepare the translation at the data source level first. Then, you want to make sure that your query is switched accordingly based on the language preference setting so that the translated data will be retrieved. How to Translate BI Publisher Reports? Now when it comes to ‘how to translate BI Publisher reports?’ the main focus here is about the translation for the Report Content and Report UI. And I just created this video to show you how to create and manage the translation with BI Publisher 11G. Please take a look at the clip below.   In today’s business world, customers and suppliers are from all over the world regardless of the size of the company or organization. Supporting multiple languages for your reports is no longer something ‘nice to have’, it’s mandatory. BI Publisher is designed to support multi lingual reports from the beginning without any extra hidden cost of license or configuration like other reporting tools such as Crystal Reports. You can support additional languages translation at any time with the very simple steps shown in the video above. Happy translation! Please share your translation experience with us! 

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• You Say You Want a (Customer Experience) Revolution

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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• How-to delete a tree node using the context menu

  - by frank.nimphius

  Hierarchical trees in Oracle ADF make use of View Accessors, which means that only the top level node needs to be exposed as a View Object instance on the ADF Business Components Data Model. This also means that only the top level node has a representation in the PageDef file as a tree binding and iterator binding reference. Detail nodes are accessed through tree rule definitions that use the accessor mentioned above (or nested collections in the case of POJO or EJB business services). The tree component is configured for single node selection, which however can be declaratively changed for users to press the ctrl key and selecting multiple nodes. In the following, I explain how to create a context menu on the tree for users to delete the selected tree nodes. For this, the context menu item will access a managed bean, which then determines the selected node(s), the internal ADF node bindings and the rows they represent. As mentioned, the ADF Business Components Data Model only needs to expose the top level node data sources, which in this example is an instance of the Locations View Object. For the tree to work, you need to have associations defined between entities, which usually is done for you by Oracle JDeveloper if the database tables have foreign keys defined Note: As a general hint of best practices and to simplify your life: Make sure your database schema is well defined and designed before starting your development project. Don't treat the database as something organic that grows and changes with the requirements as you proceed in your project. Business service refactoring in response to database changes is possible, but should be treated as an exception, not the rule. Good database design is a necessity – even for application developers – and nothing evil. To create the tree component, expand the Data Controls panel and drag the View Object collection to the view. From the context menu, select the tree component entry and continue with defining the tree rules that make up the hierarchical structure. As you see, when pressing the green plus icon  in the Edit Tree Binding  dialog, the data structure, Locations -  Departments – Employees in my sample, shows without you having created a View Object instance for each of the nodes in the ADF Business Components Data Model. After you configured the tree structure in the Edit Tree Binding dialog, you press OK and the tree is created. Select the tree in the page editor and open the Structure Window (ctrl+shift+S). In the Structure window, expand the tree node to access the conextMenu facet. Use the right mouse button to insert a Popup  into the facet. Repeat the same steps to insert a Menu and a Menu Item into the Popup you created. The Menu item text should be changed to something meaningful like "Delete". Note that the custom menu item later is added to the context menu together with the default context menu options like expand and expand all. To define the action that is executed when the menu item is clicked on, you select the Action Listener property in the Property Inspector and click the arrow icon followed by the Edit menu option. Create or select a managed bean and define a method name for the action handler. Next, select the tree component and browse to its binding property in the Property Inspector. Again, use the arrow icon | Edit option to create a component binding in the same managed bean that has the action listener defined. The tree handle is used in the action listener code, which is shown below: public void onTreeNodeDelete(ActionEvent actionEvent) {   //access the tree from the JSF component reference created   //using the af:tree "binding" property. The "binding" property   //creates a pair of set/get methods to access the RichTree instance   RichTree tree = this.getTreeHandler();   //get the list of selected row keys   RowKeySet rks = tree.getSelectedRowKeys();   //access the iterator to loop over selected nodes   Iterator rksIterator = rks.iterator();          //The CollectionModel represents the tree model and is   //accessed from the tree "value" property   CollectionModel model = (CollectionModel) tree.getValue();   //The CollectionModel is a wrapper for the ADF tree binding   //class, which is JUCtrlHierBinding   JUCtrlHierBinding treeBinding =                  (JUCtrlHierBinding) model.getWrappedData();          //loop over the selected nodes and delete the rows they   //represent   while(rksIterator.hasNext()){     List nodeKey = (List) rksIterator.next();     //find the ADF node binding using the node key     JUCtrlHierNodeBinding node =                       treeBinding.findNodeByKeyPath(nodeKey);     //delete the row.     Row rw = node.getRow();       rw.remove();   }          //only refresh the tree if tree nodes have been selected   if(rks.size() > 0){     AdfFacesContext adfFacesContext =                          AdfFacesContext.getCurrentInstance();     adfFacesContext.addPartialTarget(tree);   } } Note: To enable multi node selection for a tree, select the tree and change the row selection setting from "single" to "multiple". Note: a fully pictured version of this post will become available at the end of the month in a PDF summary on ADF Code Corner : http://www.oracle.com/technetwork/developer-tools/adf/learnmore/index-101235.html 

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• Install error on installing Developer 2k 1.2.1on Virtualized Windows NT

  - by AlgoMan

  I am trying to install Developer 2k 1.3.2 on a virtualized windows nt system. I am facing the following access exception. An application error has occurred log has been generated ORAINST.exe Exception: Access violation (0xc0000005) , address:0x00ea78ea Can anyone help me understand what might be going wrong ?

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• to_date function pl/sql

  - by christine33990

  undefine dates declare v_dateInput VARCHAR(10); v_dates DATE; begin v_dateInput := &&dates; v_dates := to_date(v_dateInput,'dd-mm-yyyy'); DBMS_OUTPUT.put_line(v_dates); end; Not sure why whenever I run this code with ,for example , input of 03-03-1990, this error shows up. Error report: ORA-01847: day of month must be between 1 and last day of month ORA-06512: at line 6 01847. 00000 - "day of month must be between 1 and last day of month" *Cause: *Action:

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• WM_CONCAT use CASE

  - by Ruslan

  i have a select: select substr(acc,1,4),currency, amount, module, count(*), wm_concat(trn_ref_no) trn from all_entries where date = to_date ('01012010','DDMMYYYY') group by substr(acc,1,4),currency, amount, module in this case i have error: *ORA-06502: PL/SQL: : character string buffer too small ... "WMSYS.WM_CONCAT_IMPL"* if i change to: select substr(acc,1,4),currency, amount, module, count(), (case when count() < 10 then wm_concat(trn_ref_no) else null end) trn from fcc.acvw_all_ac_entries where trn_dt = to_date ('05052010','DDMMYYYY') group by substr(acc,1,4),currency, amount, module to avoid buffer limit error. But even in this case i have the same error. How can i avoid this error?

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• Where is the C precompiler for Oracle10g located?

  - by HY

  I am looking for a newer version of the Pro*C/C++ to upgrade my procui.exe 9.0.1.1.1. I downloaded the 10g client disk and when install I have the following options: instant client administrator runtime custom I dont seem to able to find the actual program other than just getting some common files. Can someone help?

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• Using truncate table alongside Hibernate?

  - by Marcus

  Is it OK to truncate tables while at the same time using Hibernate to insert data? We parse a big XML file with many relationships into Hibernate POJO's and persist to the DB. We are now planning on purging existing data at certain points in time by truncating the tables. Is this OK? It seems to work fine. We don't use Hibernate's second level cache. One thing I did notice, which is fine, is that when inserting we generate primary keys using Hibernate's @GeneratedValue where Hibernate just uses a key value one greater than the highest value in the table - and even though we are truncating the tables, Hibernate remembers the prior value and uses prior value + 1 as opposed to starting over at 1. This is fine, just unexpected. Note that the reason we do truncate as opposed to calling delete() on the Hibernate POJO's is for speed. We have gazillions of rows of data, and truncate is just so much faster.

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• Convert xml as string

  - by hakish

  i have a scenario where in i need to send an xml as a tag content in a SOAP request message to a webservice for example <arg_1><xml version="1.0" encoding="UTF-8"?><sometag><somemoretag>abcd</somemoretag></sometag></arg_1></code> arg_1 happens to be an String parameter to a webservice. So i bring in a CDATA section for this <arg_1><![CDATA[<xml version="1.0" encoding="UTF-8"?><sometag><somemoretag>abcd</somemoretag></sometag>]]></arg_1> But this keeps throwing me an exception org.xml.sax.SAXException: WSWS3084E: Error: SimpleDeserializer encountered a child element, which is NOT expected, in something it was trying to deserialize. Message being parsed: I keep getting this exception. Has anyone seen this before??

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• hierachical query to return final row

  - by jeff

  I have a hierarchical query that doesn't return an expected row (employee badge = 444). TABLE: hr_data badge fname supervisor_badge 111 Jeff 222 222 Joe 333 333 John 444 444 Tom 444 SQL: SELECT CONNECT_BY_ISCYCLE As IC, badge, fname, supervisor_badge FROM hr_data START WITH badge = '111' CONNECT BY NOCYCLE badge = PRIOR supervisor_badge What is Returned: IC badge fname supervisor_badge 0 111 Jeff 222 0 222 Joe 333 1 333 John 444 What is Expected: IC badge fname supervisor_badge 0 111 Jeff 222 0 222 Joe 333 **0** 333 John 444 **1** 444 Tom 444 How can I get this query to return the employee Tom and then stop?

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• wm_concat function and small characer buffer

  - by Ruslan

  Hi, i have select like: select substr(account,1,4), currency, amount, module,count(*) quan, wm_concat(id) ids from all_transactions group by substr(account,1,4), currency, amount, module But sometimes COUNT(*) is more then 600. In that case i get: 'ORA-06502: PL/SQL: : character string buffer too small' Is there any way out to keep wm_concat(id) for all records? Because excluding this function for entries with big COUNT(*) is the way out.

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• Fetch and bulk collect from a REF CURSOR returned by a procedure

  - by Rachcha

  I have a procedure that has a SYS_REFCURSOR as an OUT parameter. The signature is, for example, as follows: PROCEDURE myProc(p_someID IN INTEGER, p_cursor OUT SYS_REFCURSOR); I call this procedure from a function, where I have to copy a column named clientID from the p_cursor to a scalar nested table. I am doing as follows: CREATE OR REPLACE FUNCTION myFunction RETURN sys_refcursor IS someID INTEGER := 1234; myCursor SYS_REFCURSOR; TYPE t_clientID_nt IS TABLE OF NUMBER(16,0); clientID_nt t_clientID_nt; otherID SYS_REFCURSOR; BEGIN myProc (someID, myCursor); FOR i IN myCursor LOOP clientID_nt.EXTEND; clientID_nt (clientID_nt.COUNT) := i.clientID; END LOOP; -- Other code that opens the cursor otherID -- based on the IDs in clientID_nt ... ... RETURN otherID; END; / When I try to compile this function, the error I get is: PLS-00221: 'CLIENTID_NT' is not a procedure or is undefined and it is at line 11 of the code. Any help on how to fetch and bulk collect from such a cursor is greatly appreciated.

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• DBMS debugger causes TOAD to hang

  - by James Collins

  I can start the dbms debugger in Toad and use it normally but if I hit the 'halt execution' button or just hit the 'Run' button to reach the end of the function it causes TOAD to hang. Windows reports it as not responding and I have to kill it through the task manager. I have had this problem in Toad 9.7.2.5 and Toad 10 on two different laptops. Has anyone else experienced this problem? If you have did you find a solution to this?

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• rank on two dates - each date iteratively

  - by Abhi

  How to query for rank over 'value' for each day in the below table? Ex: IT should list out the 'mydate', 'value', 'rank' for all values on 20th and then do a fresh rank() for all values on 21st? Thanks... create table tv (mydate,value) as select to_date('20/03/2010 00','dd/mm/yyyy HH24'),98 from dual union all select to_date('20/03/2010 01','dd/mm/yyyy HH24'),124 from dual union all select to_date('20/03/2010 02','dd/mm/yyyy HH24'),140 from dual union all select to_date('20/03/2010 03','dd/mm/yyyy HH24'),138 from dual union all select to_date('20/03/2010 04','dd/mm/yyyy HH24'),416 from dual union all select to_date('20/03/2010 05','dd/mm/yyyy HH24'),196 from dual union all select to_date('20/03/2010 06','dd/mm/yyyy HH24'),246 from dual union all select to_date('20/03/2010 07','dd/mm/yyyy HH24'),176 from dual union all select to_date('20/03/2010 08','dd/mm/yyyy HH24'),124 from dual union all select to_date('20/03/2010 09','dd/mm/yyyy HH24'),128 from dual union all select to_date('20/03/2010 10','dd/mm/yyyy HH24'),32010 from dual union all select to_date('20/03/2010 11','dd/mm/yyyy HH24'),384 from dual union all select to_date('20/03/2010 12','dd/mm/yyyy HH24'),368 from dual union all select to_date('20/03/2010 13','dd/mm/yyyy HH24'),392 from dual union all select to_date('20/03/2010 14','dd/mm/yyyy HH24'),374 from dual union all select to_date('20/03/2010 15','dd/mm/yyyy HH24'),350 from dual union all select to_date('20/03/2010 16','dd/mm/yyyy HH24'),248 from dual union all select to_date('20/03/2010 17','dd/mm/yyyy HH24'),396 from dual union all select to_date('20/03/2010 18','dd/mm/yyyy HH24'),388 from dual union all select to_date('20/03/2010 19','dd/mm/yyyy HH24'),360 from dual union all select to_date('20/03/2010 20','dd/mm/yyyy HH24'),194 from dual union all select to_date('20/03/2010 21','dd/mm/yyyy HH24'),234 from dual union all select to_date('20/03/2010 22','dd/mm/yyyy HH24'),328 from dual union all select to_date('20/03/2010 23','dd/mm/yyyy HH24'),216 from dual union all select to_date('21/03/10 00','dd/mm/yyyy HH24'),224 from dual union all select to_date('21/03/10 01','dd/mm/yyyy HH24'),292 from dual union all select to_date('21/03/10 02','dd/mm/yyyy HH24'),264 from dual union all select to_date('21/03/10 03','dd/mm/yyyy HH24'),132 from dual union all select to_date('21/03/10 04','dd/mm/yyyy HH24'),142 from dual union all select to_date('21/03/10 05','dd/mm/yyyy HH24'),328 from dual union all select to_date('21/03/10 06','dd/mm/yyyy HH24'),184 from dual union all select to_date('21/03/10 07','dd/mm/yyyy HH24'),240 from dual union all select to_date('21/03/10 08','dd/mm/yyyy HH24'),224 from dual union all select to_date('21/03/10 09','dd/mm/yyyy HH24'),496 from dual union all select to_date('21/03/10 10','dd/mm/yyyy HH24'),370 from dual union all select to_date('21/03/10 11','dd/mm/yyyy HH24'),352 from dual union all select to_date('21/03/10 12','dd/mm/yyyy HH24'),438 from dual union all select to_date('21/03/10 13','dd/mm/yyyy HH24'),446 from dual union all select to_date('21/03/10 14','dd/mm/yyyy HH24'),426 from dual union all select to_date('21/03/10 15','dd/mm/yyyy HH24'),546 from dual union all select to_date('21/03/10 16','dd/mm/yyyy HH24'),546 from dual union all select to_date('21/03/10 17','dd/mm/yyyy HH24'),684 from dual union all select to_date('21/03/10 18','dd/mm/yyyy HH24'),568 from dual union all select to_date('21/03/10 19','dd/mm/yyyy HH24'),504 from dual union all select to_date('21/03/10 20','dd/mm/yyyy HH24'),392 from dual union all select to_date('21/03/10 21','dd/mm/yyyy HH24'),256 from dual union all select to_date('21/03/10 22','dd/mm/yyyy HH24'),236 from dual union all select to_date('21/03/10 23','dd/mm/yyyy HH24'),168 from dual

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• concatenate rows of Clob with plsql

  - by david K

  Hi, late considere i conider if got a table who got an Id and a clob content like: create table v_EXAMPLE_L ( nip number, xmlcontent clob ); we insert our data: Insert into V_EXAMPLE_L (NIP,XMLCONTENT) values (17852,'delta548484646846484'); Insert into V_EXAMPLE_L (NIP,XMLCONTENT) values (17852,'omega545648468484'); Insert into V_EXAMPLE_L (NIP,XMLCONTENT) values (17852, 'gamma54564846qsdqsdqsdqsd8484'); i'm trying do do a function that concatenate the rows of the clob that gone be the result of a select , i mean without having to give multiple parameter about the name of table or such , i should only give here the column that contain the clobs , and she should handle the rest!. CREATE OR REPLACE function assemble_clob(q varchar2) return clob is v_clob clob; tmp_lob clob; hold VARCHAR2(4000); --cursor c2 is select xmlcontent from V_EXAMPLE_L where id=17852 cur sys_refcursor; begin OPEN cur FOR q; LOOP FETCH cur INTO tmp_lob; EXIT WHEN cur%NOTFOUND; --v_clob := v_clob || XMLTYPE.getClobVal(tmp_lob.xmlcontent); v_clob := v_clob || tmp_lob; END LOOP; return (v_clob); --return (dbms_xmlquery.getXml( dbms_xmlquery.set_context("Select 1 from dual")) ) end assemble_clob; the function is broken ... (if anybody could give me a help, thanks a lot, and i'm noob in sql so ....). and thanks

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• Testing an XQuery Transformation

  - by hakish

  Hi, I'm using Workshop for Weblogic and I'm testing an XQuery Transformation. Both MFL and XSD are valid. But the XQuery doesn't seem to work... it gives me this error: Error occurred while executing XQuery: loader constraint violation: when resolving method "javax.xml.stream.XMLInputFactory.createXMLStreamReader(Ljava/io/Reader;)Ljavax/xml/stream/XMLStreamReader;" the class loader (instance of org/eclipse/osgi/internal/baseadaptor/DefaultClassLoader) of the current class, weblogic/xml/query/parsers/StAXCursorAdaptor, and the class loader (instance of ) for resolved class, javax/xml/stream/XMLInputFactory, have different Class objects for the type javax/xml/stream/XMLStreamReader used in the signature Have you ever seen this before? How can I solve this please?

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• Odd SQL Results

  - by Ryan Burnham

  So i have the following query Select id, [First], [Last] , [Business] as contactbusiness, (Case When ([Business] != '' or [Business] is not null) Then [Business] Else 'No Phone Number' END) from contacts The results look like id First Last contactbusiness (No column name) 2 John Smith 3 Sarah Jane 0411 111 222 0411 111 222 6 John Smith 0411 111 111 0411 111 111 8 NULL No Phone Number 11 Ryan B 08 9999 9999 08 9999 9999 14 David F NULL No Phone Number I'd expect record 2 to also show No Phone Number If i change the "[Business] is not null" to [Business] != null then i get the correct results id First Last contactbusiness (No column name) 2 John Smith No Phone Number 3 Sarah Jane 0411 111 222 0411 111 222 6 John Smith 0411 111 111 0411 111 111 8 NULL No Phone Number 11 Ryan B 08 9999 9999 08 9999 9999 14 David F NULL No Phone Number Normally you need to use is not null rather than != null. whats going on here?

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• What is a cursor and whats the difference between an explicit cursor and an implicit cursor?

  - by Caylem

  Hi What is a cursor and whats the difference between an explicit cursor and an implicit cursor? Thanks

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• Global Temporary Table Concurrency

  - by sahs

  Hi, I have a global temp table which is set as delete on commit. How does it behave on concurrency issue? I mean what happens if another session wants to use that global temporary table? The answer will probably not be "they share the same data". Now, if my guess is correct :), is the table locked until the first connection commits, or does the dbms create a global temp table for each connection? ( something like an instance of the table? )

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