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• Top Reasons You Need A User Engagement Platform

  - by Michael Snow

  Guest post by: Amit Sircar, Senior Sales Consultant, Oracle Deliver complex enterprise functionality through a simple intuitive and unified User Interface (UI) The modern enterprise contains a wide range of applications that are used to manage the business and drive competitive advantages. Organizations respond by creating a complex structure that results in a functional and management grouping of users. Each of these groups of users requires access to multiple applications and information sources in order to perform their job functions. This leads to the lack of a unified view of enterprise information, inconsistent user interfaces and disjointed security. To be effective, portals must be designed from the end-user perspective, enabling the user to accomplish as many tasks as possible while visiting the fewest number of portals. This requires rethinking the way that portals are built, moving from a functional business unit perspective to a user-focused, process-oriented point of view. Oracle WebCenter provides the Common User Experience Architecture that allows organizations to seamlessly present a unified view of enterprise information tailored to a particular user’s role and preferences. This architecture provides the best practices, design patterns and delivery mechanism for myriad services, applications, and data sources.  In order to serve as a primary system of access, Oracle WebCenter also provides access to unstructured content and to other users via integrated search, service-oriented artifacts, content management, and collaboration tools. Provide a modern and engaging experience without modifying the core business application Web 2.0 technologies such as blogs, wikis, forums or social media sites are having a profound impact in the public internet.  These technologies can be leveraged by enterprises to add significant value to the business. Organizations need to integrate these technologies directly into their business applications while continuing to meet their security and governance needs. To deliver richer connections and become a more agile and intelligent business, WebCenter provides an enterprise portal platform that contains pre-integrated, standards-based Enterprise 2.0 services. These Enterprise 2.0 services can be easily accessed, integrated and utilized by users. By giving users the ability to use and integrate Enterprise 2.0 services such as tags, links, wikis, activities, blogs or social networking directly with their portals and applications, they are empowered to make richer connections, optimize their productivity, and ultimately increase the value of their applications. Foster a collaborative experience The organizational workplace has undergone a major change in the last decade. With increasing globalization and a distributed workforce, project teams may be physically separated by large distances. Online collaboration technologies are becoming a critical resource to enable virtual teams to share information and work together effectively. Oracle WebCenter delivers dynamic business communities with rich Services to empower teams to quickly and efficiently manage their information, applications, projects, and people without requiring IT assistance. It brings together the latest technology around Enterprise 2.0 and social computing, communities, personal productivity, and ad-hoc team interactions without any development effort. It enables the sharing and collaboration on team content, focusing an organization’s valuable resources on solving business problems, tapping into new ideas, and reducing time-to-market. Mobile Support The traditional workplace dynamics that required employees to access their work applications from their desktops have undergone a fundamental shift. Employees were used to primarily working from company offices and utilized an IT-issued computer for performing their job functions. With the introduction of flexible work hours and the growth of remote workers, more and more employees need the ability to remain productive even when they do not have access to a computer via the use of tablets and smartphones.  In addition, customers and citizens have come to expect 24x7 access to resources and websites from wherever they are located. Tablets and smartphones have empowered everyone to quickly access services they need anytime and from any place.  WebCenter provides out of the box capabilities to deliver the mobile experience in a seamless manner. Seeded device profiles and toolkits within WebCenter can be used to render the same web pages into multiple target devices such iPads, iPhones and android devices. Web designers can preview the portal using the built in simulator, make necessary updates and then deploy their UI design for the targeted device. Conclusion The competitive economy and resource constraints facing organizations today require them to find ways to make their applications, portals and Web sites more agile and intelligent and their knowledge workers more productive no matter where they are located. Organizations need to provide faster access to relevant information and resources, enhance existing applications and business processes with rich Enterprise 2.0 services, and seamlessly deliver content to mobile platforms. Oracle WebCenter successfully meets these challenges by providing the modern user experience platform for the enterprise and the Web.

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• Lessons learned from Word 2007 automation with c# 2008

  - by robertphyatt

  My organization has an ongoing project to take documents produced for internal regulations and such, change some of the formatting and then export it as PDF. Our requirements were that only one person would be doing this, but it has been painfully tedious and sometimes error-prone to do by hand. Enter the fearless developer to automate the situation! Since I am one of those guys that just plain does not like VB, I wanted to do the automation in the ever-so-much-more-familiar C#. While Microsoft had made a dll that makes such a task easier, documentation on MSDN is pretty lame and most of the forumns and posts on the internet had little to do with my task. So, I feel like I can give back to the community and make a post here of the things I have learned so far. I hope this is helpful to whoever stumbles upon it. Steps to do this: 1) First of all, make some sort of a project and use some sort of a means to get the filename of the word document you are trying to open. I got the filename the user wanted with an openFileDialog tied to a button that I labeled 'Browse':        private void btnBrowse_Click(object sender, EventArgs e)        {            try            {                DialogResult myResult = openFileDialog1.ShowDialog();                if (myResult.Equals(DialogResult.OK))                {                    if (openFileDialog1.SafeFileName.EndsWith(".doc"))                    {                        txtFileName.Text = openFileDialog1.SafeFileName;                        paramSourceDocPath = openFileDialog1.FileName;                        paramExportFilePath = openFileDialog1.FileName.Replace(".doc", ".pdf");                    }                    else                    {                        txtFileName.Text = "only something that end with .doc, please";                    }                }            }            catch (Exception err)            {                lblError.Text = err.Message;            }        }   2) Add in "using Microsoft.Office.Interop.Word;" after setting your project to reference Microsoft.Office.Core and Microsoft.Office.Interop.Word so that you don't have to add "Microsoft.Office.Interop.Word" to the front of everything. 3) Now you are ready to play. You will need to have a copy of word open and a copy of your word document that you want to modify open to be able to make the changes that are needed. The word interop dll likes using ref on all the parameters passed in, and likes to have them as objects. If you don't want to specify the parameter, you have to give it a "Type.Missing". I suggest creating some objects that you reuse all over the place to maintain sanity. object paramMissing = Type.Missing; ApplicationClass wordApplication = new ApplicationClass(); Document wordDocument = wordApplication.Documents.Open(                ref paramSourceDocPath, ref paramMissing, ref paramMissing,                ref paramMissing, ref paramMissing, ref paramMissing,                ref paramMissing, ref paramMissing, ref paramMissing,                ref paramMissing, ref paramMissing, ref paramMissing,                ref paramMissing, ref paramMissing, ref paramMissing,                ref paramMissing); 4) There are many ways to modify the text of the inside of the word document. One of the ways that was most effective for me was to break it down by paragraph and then do things on each paragraph by what style the particular paragraph had.            foreach (Paragraph thisParagraph in wordDocument.Content.Paragraphs)            {                string strStyleName = ((Style)thisParagraph.get_Style()).NameLocal;                string strText = thisParagraph.Range.Text;                //Do whatever you need to do            } 5) Sometimes you want to insert a new line character somewhere in the text or insert text into the document, etc.  There are a few ways you can do this: you can either modify the text of a paragraph by doing something like this ('\r' makes a new paragraph, '\v' will make a newline without making a new paragraph. If you remove a '\r' from the text, it will eliminate the paragraph you removed it from): thisParagraph.Range.Text = "A\vNew Paragraph!\r" + thisParagraph.Range.Text; OR you could select where you want to insert it and have it act like you were typing in Word like any normal user (note: if you do not collapse the range first, you will overwrite the thing you got the range from) object oCollapseDirectionEnd = WdCollapseDirection.wdCollapseEnd; object oCollapseDirectionStart = WdCollapseDirection.wdCollapseStart; Range rangeInsertAtBeginning = thisParagraph.Range; Range rangeInsertAtEnd = thisParagraph.Range; rangeInsertAtBeginning.Collapse(ref oCollapseDirectionStart); rangeInsertAtEnd.Collapse(ref oCollapseDirectionEnd); rangeInsertAtBeginning.Select(); wordApplication.Selection.TypeText("Blah Blah Blah"); rangeInsertAtEnd.Select(); wordApplication.Selection.TypeParagraph(); 6) If you want to make text columns, like a newspaper or newsletter, you have to modify the page layout of the document or a section of the document to make it happen. In my case, I only wanted a particular section to have that, and I wanted to have a black line before and after the newspaper-like text columns. First you need to do a section break on either side of what you wanted, then you take the section and modify the page layout. Then you can modify the borders of the section (or another object in the word document). I also show here how to modify the alignment of a paragraph.            object oSectionBreak = WdBreakType.wdSectionBreakContinuous;            //These ranges were set while I was going through the paragraphs of my document, like I was showing earlier            rangeHeaderStart.InsertBreak(ref oSectionBreak);            rangeHeaderEnd.InsertBreak(ref oSectionBreak);            //change the alignment to justify            object oRangeHeaderStart = rangeStartJustifiedAlignment.Start;            object oRangeHeaderEnd = rangeHeaderEnd.End;            Range rangeHeader = wordDocument.Range(ref oRangeHeaderStart, ref oRangeHeaderEnd);            rangeHeader.Paragraphs.Alignment = WdParagraphAlignment.wdAlignParagraphJustify;            //find the section break and make it into triple text columns            foreach (Section mySection in wordDocument.Sections)            {                if (mySection.Range.Start == rangeHeaderStart.Start)                {                    mySection.PageSetup.TextColumns.Add(ref paramMissing, ref paramMissing, ref paramMissing);                    mySection.PageSetup.TextColumns.Add(ref paramMissing, ref paramMissing, ref paramMissing);                    //I didn't like the default spacing and column widths. This is how I adjusted them.                    foreach (TextColumn txtc in mySection.PageSetup.TextColumns)                    {                        try                        {                            txtc.SpaceAfter = 151.6f;                            txtc.Width = 7;                        }                        catch (Exception)                        {                            txtc.Width = 151.6f;                        }                    }                }            } That is all  I have time for today! I hope this was helpful to someone!

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• Becoming A Great Developer

  - by Lee Brandt

  Image via Wikipedia I’ve been doing the whole programming thing for awhile and reading and watching some of the best in the business. I have come to notice that the really great developers do a few things that (I think) makes them great. Now don’t get me wrong, I am not saying that I am one of these few. I still struggle with doing some of the things that makes one great at development. Coincidently, many of these things also make you a better person period. Believe That Guidance Is Better Than Answers This is one I have no problem with. I prefer guidance any time I am learning from another developer. Answers may get you going, but guidance will leave you stranded. At some point, you will come across a problem that can only be solved by thinking for yourself and this is where that guidance will really come in handy. You can use that guidance and extrapolate whatever technology to salve that problem (if it’s the right tool for solving that problem). The problem is, lots of developers simply want someone to tell them, “Do this, then this, then set that, and write this.” Favor thinking and learn the guidance of doing X and don’t ask someone to show you how to do X, if that makes sense. Read, Read and Read If you don’t like reading, you’re probably NOT going to make it into the Great Developer group. Great developers read books, they read magazines and they read code. Open source playgrounds like SourceForge, CodePlex and GitHub, have made it extremely easy to download code from developers you admire and see how they do stuff. Chances are, if you read their blog too, they’ll even explain WHY they did what they did (see “Guidance” above). MSDN and Code Magazine have not only code samples, but explanations of how to use certain technologies and sometimes even when NOT to use that same technology. Books are also out on just about every topic. I still favor the less technology centric books. For instance, I generally don’t buy books like, “Getting Started with Jiminy Jappets”. I look for titles like, “How To Write More Effective Code” (again, see guidance). The Addison-Wesley Signature Series is a great example of these types of books. They teach technology-agnostic concepts. Head First Design Patterns is another great guidance book. It teaches the "Gang Of Four" Design Patterns in a very easy-to-understand, picture-heavy way (I LIKE pictures). Hang Your Balls Out There Even though the advice came from a 3rd-shift Kinko’s attendant, doesn’t mean it’s not sound advice. Write some code and put it out for others to read, criticize and castigate you for. Understand that there are some real jerks out there who are absolute geniuses. Don’t be afraid to get some great advice wrapped in some really nasty language. Try to take what’s good about it and leave what’s not. I have a tough time with this myself. I don’t really have any code out there that is available for review (other than my demo code). It takes some guts to do, but in the end, there is no substitute for getting a community of developers to critique your code and give you ways to improve. Get Involved Speaking of community, the local and online user groups and discussion forums are a great place to hear about technologies and techniques you might never come across otherwise. Mostly because you might not know to look. But, once you sit down with a bunch of other developers and start discussing what you’re interested in, you may open up a whole new perspective on it. Don’t just go to the UG meetings and watch the presentations either, get out there and talk, socialize. I realize geeks weren’t meant to necessarily be social creatures, but if you’re amongst other geeks, it’s much easier. I’ve learned more in the last 3-4 years that I have been involved in the community that I did in my previous 8 years of coding without it. Socializing works, even if socialism doesn’t. Continuous Improvement Lean proponents might call this “Kaizen”, but I call it progress. We all know, especially in the technology realm, if you’re not moving ahead, you’re falling behind. It may seem like drinking from a fire hose, but step back and pick out the technologies that speak to you. The ones that may you’re little heart go pitter-patter. Concentrate on those. If you’re still overloaded, pick the best of the best. Just know that if you’re not looking at the code you wrote last week or at least last year with some embarrassment, you’re probably stagnating. That’s about all I can say about that, cause I am all out of clichés to throw at it. :0) Write Code Great painters paint, great writers write, and great developers write code. The most sure-fire way to improve your coding ability is to continue writing code. Don’t just write code that your work throws on you, pick that technology you love or are curious to know more about and walk through some blog demo examples. Take the language you use everyday and try to get it to do something crazy. Who knows, you might create the next Google search algorithm! All in all, being a great developer is about finding yourself in all this code. If it is just a job to you, you will probably never be one of the “Great Developers”, but you’re probably okay with that. If, on the other hand, you do aspire to greatness, get out there and GET it. No one’s going hand it to you.

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• Game of Phones

  - by Carlos Chang

  Game  of  Phones There’s an excellent DZone article titled: 2014 Guide to Mobile Development. It’s loaded with excellent information including some results from a mobile related survey to more than 1000 IT professionals. Without giving away too much, these highlights should convince you to read the entire article.  Web and Hybrid apps are gaining tons of traction particularly in the enterprise. If you want to better understand the differences between Web, Native and Hybrid, this article has you covered. Enterprise developers are increasingly more interested in cross platform tools. Makes sense right?  I mean, unless you have infinite resources (e.g. Facebook) and can afford to write native apps to every platform, finding something that can meet your needs for iOS and Android makes sense.  And toss in the possibility of Windows Phone …and oh, just to be current, the addition of Apple’s new mobile language, Swift, to add to Objective C.. and oh boy.  Why not check out cross platform tools? BTW, don’t  forget testing on each platform, and maintenance and the next versions of the app. It’s not one and done. If you’re successful, you’re never done. Various mobile vendors are represented and many provide some great information.  Oracle's own Suhas Uliyar, VP of Mobile Strategy, represented with some great insights into the challenges of mobile back end integration (SOA, mBaaS, etc.) and moving from "mobile first" to a mobile plus world. BTW, Suhas was recently named Top 100 Wireless Technology Experts for 2014 by Today's Wireless World magazine.  And if your not yet convinced, DZone did a very nice job with their mobile infographic stylized after the insanely popular series, Game of Thrones.  Even though there were no dragons illustrated, worth the price of admission just for that.   Check it out here.

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• Keep taking the tablets

  - by Roger Hart

  A guest editorial for the SimpleTalk newsletter. So why would Red Gate build an Ipad Game? Is it just because tablet devices are exciting and cool? Ok, maybe a little. Mostly, it was seeing that the best existing tablet and smartphone apps do simple, intuitive things, using simple intuitive interfaces to solve single problems. That's pretty close to what we call our own "intuitively simple" approach to software. Tablets and mobile could be fantastic for us, if we can identify those problems that a tablet device can solve. How do you create THE next tool for a completely new technology? We're glad we don't face that problem every day, but it's pretty exciting when we do. We figure we should learn by doing. We created "MobileFoo" (a Red Gate Company) , we picked up some shiny Apple tech, and got to grips with Objective C, and life in the App Store ecosystem. The result so far is an iPad game: Stacks and Heaps It's Rob and Marine's spin on Snakes and Ladders. Instead of snakes we have unhandled exceptions, a blue screen of death, and other hazards. We wanted something compellingly geeky on mobile, and we're pretty sure we've got it. It's trudging through App Store approval as we speak. but if you want to get an idea of what it is like to switch from .net to Objective C, take a look at Rob's post Android and iOS is quite a culture-change for Windows developers. So to give them a feel for the problems real users might have, we needed some real users - we offered our colleagues subsidised tablets. The only conditions were that they get used at work, and we get the feedback. Seeing tablets around the office is starting to give us some data points: Is typing the bottleneck? Will tablets ever cut it as text-entry devices, and could we fix it? Is mobile working held up by the pain of connecting to work LANs? How about security? Multi-tasking will let tablets do more. They're small, easy to use, almost instant to switch on, and connect by Wi Fi. There's plenty on that list to make a sysadmin twitchy. We'll find out as people spend more time working with these devices, and we'd love to hear what you think about tablet devices too. (comments are filtered, what with the spam)

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• Desktop Fun: Happy New Year Icon and Font Packs

  - by Asian Angel

  With the Christmas holiday so near, New Year’s Eve and Day will not be far behind. To help you prepare those New Year’s Eve and Day celebrations we have put together a nice collection of fonts for party invitations, fliers, decorations, and more. We also have icon goodness to make your desktop all bright and shiny for the new year. Sneak Preview This is the New Year’s desktop that we put together using the Birthday Icon Set shown below. Note: The original unmodified version of this wallpaper can be found here. An up close look at the icons that we used… The Icon Packs Note: To customize the icon setup on your Windows 7 & Vista systems see our article here. Using Windows XP? We have you covered here. New Year Celebration Icon Set *.ico format only Download New Year Party Icon *.ico, .png, and .icns format Note: This icon is available for download in single file format (based on format type and/or image size). Download Celebration *.ico format only Download Birthday *.ico, .png, and .icns format Special Note: While not an official New Year’s set of icons, it will still work nicely for a New Year’s or celebration desktop setup. Download The Font Packs Note: To manage the fonts on your Windows 7, Vista, & XP systems see our article here. Cocktail Bubbly Download Fontdinerdotcom Sparkly Download Confetti Download KR Happy New Year 2002 Note: For those who are curious about this font’s shape, it is a cork popping out of a champagne bottle. Download NewYearBats *includes 52 individual characters Note: This group represents A – Z in all capital letters. Note: This group represents A – Z in all lower case letters. Download LCR Party Dings *includes 26 individual characters (A – Z), not case sensitive Special Note: This font is an all-purpose type that covers a variety of party/celebration types from New Year’s to birthdays. Download For more great ways to customize your computer be certain to look through our Desktop Fun section. Latest Features How-To Geek ETC The Complete List of iPad Tips, Tricks, and Tutorials The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor Track Weather Conditions with the Weather Underground Web App for Chrome These 8-Bit Mario Wood Magnets Put Video Games on Your Fridge Christmas Themes 4 Pack for Chrome and Iron Browser Enjoy the First Total Lunar Eclipse in 372 Years This Evening Gmail’s Free Calling Extended Through 2011 Voice Search Brings Android-Style Voice Search to Google Chrome

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• Desktop Fun: Google Themed Icon Packs

  - by Asian Angel

  Are you an avid user of Google’s online services, but the icons for your desktop and app launcher shortcuts leave something to be desired? Now you can make those shortcuts shine with style using our Google Themed Icon Packs collection. Note: To customize the icon setup on your Windows 7 & Vista systems see our article here. Using Windows XP? We have you covered here. Sneak Preview For this week’s sneak preview we set up a Google Chrome themed desktop using the Simply Google Icon Collection shown below. Note: Original full-size wallpaper can be found here. We used Chromium to create a set of app shortcuts for various Google services on our desktop. Anyone who has done the same knows that the original icons do not look very good, so these icon packs can make those shortcuts look spectacular. Once the new icons were arranged for our desktop app shortcuts, we then pinned them to our Taskbar. Those are definitely looking nice! The Icon Packs Simply Google Icon Collection *.ico and .png format Download Google icons *.ico and .png format Download Tango Google Icon Set Vol. 1 *.png and .svg format Download Google Tango Icon Set Vol. 2 *.png and .svg format Download New Google Product Icons *.ico, .png, and .gif format Note: This icon pack contains 657 icons of various sizes. The best selection of individual icon types in the same size (i.e. 48, 128, etc.) from this pack is a mixture of .png and .gif formats. Download New google docs icons *.png format only Download Google Docs pack Icons *.ico, .png, and .gif format Download GCal *.png format only (original favicon .ico file included) Download Google Earth Icon Color Pack *.png format only Download Google Earth Dock Icons *.ico, .png, and .icns format Download Gtalk Color Icons *.png format only Download Google Buzz Icons *.png format only Download Google Chrome icon pack *.png format only Download Google Chrome X *.ico, .png, and .icns format Download Google Chrome icon pack *.png format only Download Wanting more great icon sets to look through? Be certain to visit our Desktop Fun section for more icon goodness! Latest Features How-To Geek ETC How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 The 50 Best How-To Geek Windows Articles of 2010 The 20 Best How-To Geek Explainer Topics for 2010 How to Disable Caps Lock Key in Windows 7 or Vista How to Use the Avira Rescue CD to Clean Your Infected PC Enjoy Old School Style Video Game Fun with Chicken Invaders Hide the Twitter “Litter” in Twitter’s Sidebar Area (Chrome and Iron) Public Domain Day: Reflections on Copyright and the Importance of Public Domain Angry Birds Coming to PS3 and PSP This Week I Hate Mondays Wallpaper for That First Day Back at Work Tune Pop Enhances Android Music Notifications

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• MDM for Tax Authorities

  - by david.butler(at)oracle.com

  In last week’s MDM blog, we discussed MDM in the Public Sector. I want to continue that thread. After all, no industry faces tougher data quality problems than governmental organizations, and few industries suffer more significant down side consequences to poor operations than local, state and federal governments. One key challenge area is taxation. Tax Authorities face a multitude of IT challenges. Firstly, the data used in tax calculations is increasing in volume and complexity. They must improve service by introducing multi-channel contact centers and self-service capabilities. Security concerns necessitate increasingly sophisticated data protection procedures. And cost constraints are driving Tax Authorities to rely on off-the-shelf software for many of their functional areas. Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex. They typically include multiple, disparate operational and analytical systems across which the sum total of data about individual constituents is fragmented. To make matters more complicated, taxation is not carried out by a single jurisdiction, and often sources of income including employers, investments and other sources of taxable income and deductions must also be tracked and shared among tax authorities. Collectively, these systems are involved in tax assessment and collections, risk analysis, scoring, tracking, auditing and investigation case management. The Problem of Constituent Data Management The infrastructure described above makes it very difficult to create a consolidated representation of a given party. Differing formats and data models mean that a constituent may be represented in one way in one system and in a different way in another. Individual records are frequently inaccurate, incomplete, out of date and/or inconsistent with other records relating to the same constituent. When constituent data must be aggregated and scored, information within each system must be rationalized and normalized so the agency can produce a constituent information file (CIF) that provides a single source of truth about that party. If information about that constituent changes, each system in turn must be updated. There have been many attempts to solve this problem with technology: from consolidating transactional systems to conducting manual systems integration projects and superimposing layers of business intelligence and analytics. All these approaches can be successful in solving a portion of the problem at a specific point in time, but without an enterprise perspective, anything gained is quickly lost again. Oracle Constituent Data Mastering for Tax Authorities: A Single View of the Constituent Oracle has a flexible and long-term solution to the problem of securely integrating and managing constituent data. The Oracle Solution for mastering Constituent Data for Tax Authorities is based on two core product offerings: Oracle Customer Hub and – optionally – Oracle Application Integration Architecture (AIA). Customer Hub is a master data management (MDM) product that centralizes, de-duplicates, and enriches constituent data. It unifies fragmented information without disrupting existing business processes or IT investments. Role based data access and privacy rules guarantee maximum security and privacy. Data is continuously and automatically synchronized with all source systems. With the Oracle Customer Hub managing the master constituent identity, every department can capture transaction activity against the same record, improving reporting accuracy, employee productivity, reliability of constituent analytics, and day-to-day constituent relationships. Oracle Application Integration Architecture provides a collection of core pre-built processes to support out of the box Master Data Governance across Oracle Customer Hub, Siebel CRM, and Oracle E-Business Suite. It also provides a framework to enable MDM integrations with other Oracle and non-Oracle applications. Oracle AIA removes some of the key inhibitors to implementing a service-oriented architecture (SOA) by providing a pre-built SOA-based middleware foundation as well as industry-optimized service oriented applications, all built around a SOA governance model that encourages effective design and reuse. I encourage you to read Oracle Solution for Mastering Constituents Data for Public Sector – Tax Authorities by Roberto Negro. It is an outstanding whitepaper that describes how the Oracle MDM solution allows you to create a unified, reconciled source of high-quality constituent data and gain an accurate single view of each constituent. This foundation enables you to lower the costs associated with data quality and integration and create a tax organization that is efficient, secure and constituent-centric. Also, don’t forget the upcoming webcast on Thursday, February 10th: Deliver Improved Services to Citizens at Lower Cost to your Organization Our Guest Speaker is Ruben Spekle, from Capgemini. He will also provide insight into Public Sector Master Data Management and Case Management implementations including one that was executed for a Dutch Government Agency. If you are interested in how governmental organizations from around the world are using MDM to advance their cause, click here to register for the webcast.

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• Partner Blog: aurionPro SENA - Mobile Application Convenience, Flexibility & Innovation Delivered

  - by Darin Pendergraft

  About the Writer: Des Powley is Director of Product Management for aurionPro SENA inc. the leading global Oracle Identity and Access Management specialist delivery and product development partner. In October 2012 aurionPro SENA announced the release of the Mobile IDM application that delivers key Identity Management functions from any mobile device. The move towards an always on, globally interconnected world is shifting Business and Consumers alike away from traditional PC based Enterprise application access and more and more towards an ‘any device, same experience’ world. It is estimated that within five years in many developing regions of the world the PC will be obsolete, replaced entirely by cheaper mobile and tablet devices. This will give a vast amount of new entrants to the Internet their first experience of the online world, and it will only be via these newer, mobile access channels. Designed to address this shift in working and social environments and released in October of 2012 the aurionPro SENA Mobile IDM application directly addresses this emerging market and requirement by enhancing administrators, consumers and managers Identity Management (IDM) experience by delivering a mobile application that provides rapid access to frequently used IDM services from any Mobile device. Built on the aurionPro SENA Identity Service platform the mobile application uses Oracle’s Cloud, Mobile and Social capabilities and Oracle’s Identity Governance Suite for it’s core functions. The application has been developed using standards based API’s to ensure seamless integration with a client’s on premise IDM implementation or equally seamlessly with the aurionPro SENA Hosted Identity Service. The solution delivers multi platform support including iOS, Android and Blackberry and provides many key features including: • Providing easy to access view all of a users own access privileges • The ability for Managers to approve and track requests • Simply raising requests for new applications, roles and entitlements through the service catalogue This application has been designed and built with convenience and security in mind. We protect access to critical applications by enforcing PIN based authentication whilst also providing the user with mobile single sign on capability. This is just one of the many highly innovative products and services that aurionPro SENA is developing for our clients as we continually strive to enhance the value of their investment in Oracle’s class leading 11G R2 Identity and Access Management suite. The Mobile IDM application is a key component of our Identity Services Suite that also includes Managed, Hosted and Cloud Identity Services. The Identity Services Suite has been designed and built specifically to break the barriers to delivering Enterprise, Mobile and Social Identity Management services from the Cloud. aurionPro SENA - Building next generation Identity Services for modern enterprises. To view the app please visit http://youtu.be/btNgGtKxovc For more information please contact [email protected]

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• Top ten things that don't make sense in The Walking Dead

  - by iamjames

  For those of you that don't know, The Walking Dead is a popular American TV show on AMC about a group of people trying to survive in a zombie-filled world.Here's the top ten eleven things that don't make sense on the show (and have never been explained) 1)  They never visit stores.  No Walmarts, Kmarts, Targets, shopping malls, pawn shops, gas stations, etc.  You'd think that would be the first place you'd visit for supplies, but they never have.  Not once.  There was a tiny corner store they visited in a small town, and while many products were already gone they did find several useful items.  2)  They never raid houses.  Why not?  One would imagine that they would want to search houses for useful items, but they don't.3)  They don't use 2 way radios.  Modern 2-way radios have a 36-mile range.  That's probably best possible range, but even if the range is only 10% of that, 3.6 miles, that's still more than enough for most situations, for the occasional "hey zombies attacking can you give me a hand?" or "there's zombies walking by stay inside until they leave" or "remember to pick up milk at the store love mom".  And yes they would need batteries or recharging, but they have been using gas-powered generators on the show and I'm sure a car charger would work.4)  They use gas-guzzling vehicles.  Every vehicle they have is from the 80s or 90s except for the new Kia SUV there for product placement.  Why?  They should all be driving new small SUVs or hybrids.  Visit a dealership and steal more fuel-efficient vehicles, because while the Walmart's might be empty from people raiding them for supplies, I'm sure most people weren't thinking "Gee, I should go car shopping" when the infection hit5)  They drive a motorcycle.  Seriously?  Let's find the least protective vehicle and drive that.  And while motorcycles get reasonable gas mileage, 5 people in a SUV gets better gas mileage per person than 5 people all driving motorcycles so it doesn't make economical sense either.6)  They drive loud vehicles.  The motorcycle used is commonly referred to as a chopper and is about as loud as a motorcycle can get.  The zombies are attracted to loud noise, so wouldn't it make more sense to drive vehicles that makes less sound?  Because as soon as you stop the bike and get off you're surrounded by zombies that heard you coming.  And it's not just the bike, the ~1980s Chevy SUV in the show is also very loud.7)  They never run out of food.  Seems like that would be a almost daily struggle, keeping enough food available for about a dozen people, yet I've never seen them visit a grocery store or local convenience store to stock up.8)  They don't carry swords, machetes, clubs, etc.  Let's face it, biting is not a very effective means of attack.  It's good for animals because they have fangs and little else, but humans have been finding better ways of killing each other since forever.  So why doesn't everyone on the show carry a sword or machete or at least a baseball bat?  Anything is better than wasting valuable bullets all the time.  Sure, dozen zombies approaching?  Shoot them.  One zombie approaching?  Save the bullet, cut off it's head.  9)  They do not wear protective clothing.  Human teeth are not exactly the sharpest teeth in the animal kingdom.  The leather shoes your dog ripped to shreds within minutes would probably take you days to bite through.  So why do they walk around half-naked?  Yes I know it's hot in Atlanta, but you'd think they'd at least have some tough leather coats or something for protection.  Maybe put a few small vent holes in the fabric if it's really hot.  Or better:  make your own chainmail.  Chainmail was used for thousands of years for protection from swords and is still used by scuba divers for protection from sharks.  If swords and sharks can't puncture it, human teeth don't stand a chance.  10)  They don't build barricades or dig trenches around properties.  In Season 2 they stayed at a farm in the middle of no where.  While being far away from people is a great way to stay far away from zombies, it would still make sense to build some sort of defenses.  Hordes of zombies would knock down almost any fence, but what about a trench or moat?  Maybe something not too wide so it can be jumped over easily but a zombie would fall into because I haven't seen too many jumping zombies on the show.  11)  They don't live in a mall or tall office building.  A mall would be perfect.  They have large security gates designed to keep even hundreds of people from breaking in and offer lots of supplies and food.  They're usually hundreds of thousands of square feet and fully enclosed, one could probably live their entire life happily in a mall.  Tall office building with on-site cafeteria would be another good choice.  They also usually offer good security and office furniture could be pushed out of the windows to crush approaching zombies, and the cafeteria is usually stocked to provide food for hundreds or thousands of office workers so food wouldn't be a problem for a long time. So there you have it, eleven things that don't make sense in The Walking Dead.  Have any of your own you'd like to add or were one of these things covered in the show?  Let me know in the comments.

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• Simple heart container script for 2D game (Unity)?

  - by N1ghtshade3

  I'm attempting to create a simple mobile game (C#) that involves a simple three-heart life system. After searching for hours online, many of the solutions use OnGUI (which is apparently horrible for performance) and the rest are too complicated for me to understand and add to my code. The other solutions involve using a single texture and just hiding part of it when damage is taken. In my game, however, the player should be able to go over three hearts (for example, every 100 points). Sebastian Lague's Zelda-Style Health is what I'm looking for, but even though it's a tutorial there is way too much going on that I don't need or can't customize to fit in mine. What I have so far is a script called HealthScript.cs which contains a variable lives. I have another script, PlayerPhysics.cs which calls HealthScript and subtracts a life when an enemy is hit. The part I don't get is actually drawing the hearts. I think I understand what needs to happen, I just am not experienced enough with Unity to know how. The Start function should draw three (or whatever lives is set to) hearts in the top right corner. Since the game should be resolution-independent to accommodate the various sizes of Android devices, I'd rather use scaling rather than PixelInset. When the player hits an enemy as detected by PlayerPhysics.cs, it should subtract from lives. I think that I have this working using this.GetComponent<HealthScript>().lives -= 1 but I'm not sure if it actually works. This should trigger a redraw of the hearts so that there are now two hearts. The same principle would apply for adding hearts when a score is reached, except when lives > maxHeartsPerRow, the new hearts should be drawn below the old ones. I realise I don't have much code to show but believe me; I've tried for quite some time to figure this out and have little to show for it. Any help at all would be welcome; it seems like it shouldn't take that much code to put an image on the screen for each life there is, but I haven't found anything yet. Thanks!

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• Interview with Geoff Bones, developer on SQL Storage Compress

  - by red(at)work

  How did you come to be working at Red Gate? I've been working at Red Gate for nine months; before that I had been at a multinational engineering company. A number of my colleagues had left to work at Red Gate and spoke very highly of it, but I was happy in my role and thought, 'It can't be that great there, surely? They'll be back!' Then one day I visited to catch up them over lunch in the Red Gate canteen. I was so impressed with what I found there, that, three days later, I'd applied for a role as a developer. And how did you get into software development? My first job out of university was working as a systems programmer on IBM mainframes. This was quite a while ago: there was a lot of assembler and loading programs from tape drives and that kind of stuff. I learned a lot about how computers work, and this stood me in good stead when I moved over the development in the 90s. What's the best thing about working as a developer at Red Gate? Where should I start? One of the great things as a developer at Red Gate is the useful feedback and close contact we have with the people who use our products, either directly at trade shows and other events or through information coming through the product managers. The company's whole ethos is built around assisting the user, and this is in big contrast to my previous development roles. We aim to produce tools that people really want to use, that they enjoy using, and, as a developer, this is a great thing to aim for and a great feeling when we get it right. At Red Gate we also try to cut out the things that distract and stop us doing our jobs. As a developer, this means that I can focus on the code and the product I'm working on, knowing that others are doing a first-class job of making sure that the builds are running smoothly and that I'm getting great feedback from the testers. We keep our process light and effective, as we want to produce great software more than we want to produce great audit trails. Tell us a bit about the products you are currently working on. You mean HyperBac? First let me explain a bit about what HyperBac is. At heart it's a compression and encryption technology, but with a few added features that open up a wealth of really exciting possibilities. Right now we have the HyperBac technology in just three products: SQL HyperBac, SQL Virtual Restore and SQL Storage Compress, but we're only starting to develop what it can do. My personal favourite is SQL Virtual Restore; for example, I love the way you can use it to run independent test databases that are all backed by a single compressed backup. I don't think the market yet realises the kind of things you do once you are using these products. On the other hand, the benefits of SQL Storage Compress are straightforward: run your databases but use only 20% of the disk space. Databases are getting larger and larger, and, as they do, so does your ROI. What's a typical day for you? My days are pretty varied. We have our daily team stand-up meeting and then sometimes I will work alone on a current issue, or I'll be pair programming with one of my colleagues. From time to time we give half a day up to future planning with the team, when we look at the long and short term aims for the product and working out the development priorities. I also get to go to conferences and events, which is unusual for a development role and gives me the chance to meet and talk to our customers directly. Have you noticed anything different about developing tools for DBAs rather than other IT kinds of user? It seems to me that DBAs are quite independent minded; they know exactly what the problem they are facing is, and often have a solution in mind before they begin to look for what's on the market. This means that they're likely to cherry-pick tools from a range of vendors, picking the ones that are the best fit for them and that disrupt their environments the least. When I've met with DBAs, I've often been very impressed at their ability to summarise their set up, the issues, the obstacles they face when implementing a tool and their plans for their environment. It's easier to develop products for this audience as they give such a detailed overview of their needs, and I feel I understand their problems.

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• SSIS: Building SQL databases on-the-fly using concatenated SQL scripts

  - by DrJohn

  Over the years I have developed many techniques which help automate the whole SQL Server build process. In my current process, where I need to build entire OLAP data marts on-the-fly, I make regular use of a simple but very effective mechanism to concatenate all the SQL Scripts together from my SSMS (SQL Server Management Studio) projects. This proves invaluable because in two clicks I can redeploy an entire SQL Server database with all tables, views, stored procedures etc. Indeed, I can also use the concatenated SQL scripts with SSIS to build SQL Server databases on-the-fly. You may be surprised to learn that I often redeploy the database several times per day, or even several times per hour, during the development process. This is because the deployment errors are logged and you can quickly see where SQL Scripts have object dependency errors. For example, after changing a table structure you may have forgotten to change any related views. The deployment log immediately points out all the objects which failed to build so you can fix and redeploy the database very quickly. The alternative approach (i.e. doing changes in the database directly using the SSMS UI) would require you to check all dependent objects before making changes. The chances are that you will miss something and wonder why your app returns the wrong data – a common problem caused by changing a table without re-creating dependent views. Using SQL Projects in SSMS A great many developers fail to make use of SQL Projects in SSMS (SQL Server Management Studio). To me they are invaluable way of organizing your SQL Scripts. The screenshot below shows a typical SSMS solution made up of several projects – one project for tables, another for views etc. The key point is that the projects naturally fall into the right order in file system because of the project name. The number in the folder or file name ensures that the projects the SQL scripts are concatenated together in the order that they need to be executed. Hence the script filenames start with 100, 110 etc. Concatenating SQL Scripts To concatenate the SQL Scripts together into one file, I use notepad.exe to create a simple batch file (see example screenshot) which uses the TYPE command to write the content of the SQL Script files into a combined file. As the SQL Scripts are in several folders, I simply use several TYPE command multiple times and append the output together. If you are unfamiliar with batch files, you may not know that the angled bracket (>) means write output of the program into a file. Two angled brackets (>>) means append output of this program into a file. So the command-line DIR > filelist.txt would write the content of the DIR command into a file called filelist.txt. In the example shown above, the concatenated file is called SB_DDS.sql If, like me you place the concatenated file under source code control, then the source code control system will change the file's attribute to "read-only" which in turn would cause the TYPE command to fail. The ATTRIB command can be used to remove the read-only flag. Using SQLCmd to execute the concatenated file Now that the SQL Scripts are all in one big file, we can execute the script against a database using SQLCmd using another batch file as shown below: SQLCmd has numerous options, but the script shown above simply executes the SS_DDS.sql file against the SB_DDS_DB database on the local machine and logs the errors to a file called SB_DDS.log. So after executing the batch file you can simply check the error log to see if your database built without a hitch. If you have errors, then simply fix the source files, re-create the concatenated file and re-run the SQLCmd to rebuild the database. This two click operation allows you to quickly identify and fix errors in your entire database definition.Using SSIS to execute the concatenated file To execute the concatenated SQL script using SSIS, you simply drop an Execute SQL task into your package and set the database connection as normal and then select File Connection as the SQLSourceType (as shown below). Create a file connection to your concatenated SQL script and you are ready to go.   Tips and TricksAdd a new-line at end of every fileThe most common problem encountered with this approach is that the GO statement on the last line of one file is placed on the same line as the comment at the top of the next file by the TYPE command. The easy fix to this is to ensure all your files have a new-line at the end.Remove all USE database statementsThe SQLCmd identifies which database the script should be run against.  So you should remove all USE database commands from your scripts - otherwise you may get unintentional side effects!!Do the Create Database separatelyIf you are using SSIS to create the database as well as create the objects and populate the database, then invoke the CREATE DATABASE command against the master database using a separate package before calling the package that executes the concatenated SQL script.    

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• Archbeat Link-O-Rama Top 10 Facebook Faves - June 16-22, 2013

  - by Bob Rhubart

  2,819 people now follow OTN ArchBeat on Facebook. These are the Top 10 most popular items shared there for the week of June 16-22, 2013. Getting started with Java EE 7: Hands-on in 10 minutes | Lucas Jellema Oracle ACE Director and prolific blogger Lucas Jellema offers his take on the Java EE7 release and shares tips and resources to help you on your way. Not ‘how’ but ‘why’ should you upgrade to JDeveloper & ADF 11.1.1.7.0 | Chris Muir Oracle ACE Director Tim Hall and Oracle ADF Product Manager Chris Muir collaborated on this dialog that just might help you in your decision. OTN Architect Day: Cloud Computing - July 9, Redwood Shores, CA You won't need 3D glasses to see the technical sessions at OTN Architect Day: Cloud Computing, July 9, 2013. Redwood Shores, CA. It's free! It's live! Register now! Video: Frédéric Desbiens: Bringing Java to On-Device iOS and Android Apps (QCon NYC 2013) Oracle Application Development Tools product manager Frédéric Desbiens recaps his QCon New York presentation about how Java developers can leverage existing skills to develop enterprise mobile applications. OEPE 12.1.1.2.2 with GlassFish Tools released | Peter Benedikovic Peter Benedikovic's brief post offers an overview of some of the features in the new version of Oracle Enterprise Pack for Eclipse, released in conjunction with the release of Java EE 7. Oracle Enterprise Manager 12c Configuration Best Practices (Part 2 of 3) | Bethany Lapaglia Part 2 of Beth Lapaglia's 3-part series on the most commonly implemented configuration changes to improve performance and operation of a large Enterprise Manager 12c environment focuses on recommended WebLogic Server changes. Video: Doug Clarke: Polyglot Persistence: From NoSQL to HTML5 (QCon NYC 2013) Doug Clarke, EclipseLink Project Lead and Oracle Director of Product Management gives a very condensed version of his QCon New York presentation on "Polyglot Persistence: From NoSQL to HTML5." Podcast Show Notes: DevOps, Cloud, and Role Creep - Part 2 Automation and innovation had a huge impact on the manufacturing jobs of years gone by. Is something similar happening to some IT jobs? Oracle ACE Directors Ron Batra, Basheer Khan, and Cary Millsap discuss what's happening in part 2 of this 3-part podcast. Video: Reza Rahman: Building Java HTML5/WebSocket Applications with JSR 356 (QCon NYC 2013) Java EE/GlassFish evangelist Reza Rahman talks about how WebSocket provides "the basis for a new generation of interactive and live Web applications" for mobile developers. Lessons from Fusion HCM Implementations | Tim Warner Oracle ACE Tim Warner shares summaries of the Fusion HCM implementation experiences of several companies, as detailed in presentations at the 2013 Oracle HCM Users Group Conference. Thought for the Day "If the mind really is the finest computer, then there are a lot of people out there who need to be rebooted." — Tim Bryce Source: softwarequotes.com

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• Win7 is not a tablet OS, no matter what the boys in Redmond think.

  - by John Conwell

  Despite what execs at Microsoft think, Windows 7 is NOT a tablet OS.  Just because you can install some software (or OS) on a device, doesn't mean that device is meant to run that software.  This seems to be the step that the non-engineer execs at Microsoft have seem to not understood.  In order to seamlessly work with a device, the software needs to be designed with that device in mind.  That has been the problem with the Windows PDA platform, the Windows Mobil platform, and now with trying to force fit Windows 7 on a tablet.  Its just not designed for that style of interaction.   Windows is designed to be interacted with via a mouse and keyboard.  In fact, it is brilliant at that.  But, It is NOT designed to be interacted with by your fingers.  And that is why the Windows tablet failed 10 years ago, and why it will fail today.  Its not the hardware's fault like Microsoft claimed 10 years ago.  Its the User Interaction design that failed. And this is why the iPhone and Android OS's work wonderfully on a tablet.  The user interaction was designed for small screens, navigated by big fat fingers.  I love these OS's and how I interact with them.  And when I play with a touch screen Windows 7 device, I am feel like I'm playing with a brittle wana-be.  And its not the hardware's fault.  The touchscreen is very responsive.  I actually like the hardware.  But the OS and the software are just not designed to be interacted with, with my big fat fingers.  In order to be successful, Microsoft needs to start from scratch, and build a platform AND SOFTWARE specifically for use by fingers.  Thats why everyone was so excited when they though Microsoft was going to release the Courier tablet.  Because it looked like a totally different platform.  Something that might actually work.  But Windows 7...I hate to burst your bubble, but you are not a touch platform.

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• Availability Best Practices on Oracle VM Server for SPARC

  - by jsavit

  This is the first of a series of blog posts on configuring Oracle VM Server for SPARC (also called Logical Domains) for availability. This series will show how to how to plan for availability, improve serviceability, avoid single points of failure, and provide resiliency against hardware and software failures. Availability is a broad topic that has filled entire books, so these posts will focus on aspects specifically related to Oracle VM Server for SPARC. The goal is to improve Reliability, Availability and Serviceability (RAS): An article defining RAS can be found here. Oracle VM Server for SPARC Principles for Availability Let's state some guiding principles for availability that apply to Oracle VM Server for SPARC: Avoid Single Points Of Failure (SPOFs). Systems should be configured so a component failure does not result in a loss of application service. The general method to avoid SPOFs is to provide redundancy so service can continue without interruption if a component fails. For a critical application there may be multiple levels of redundancy so multiple failures can be tolerated. Oracle VM Server for SPARC makes it possible to configure systems that avoid SPOFs. Configure for availability at a level of resource and effort consistent with business needs. Effort and resource should be consistent with business requirements. Production has different availability requirements than test/development, so it's worth expending resources to provide higher availability. Even within the category of production there may be different levels of criticality, outage tolerances, recovery and repair time requirements. Keep in mind that a simple design may be more understandable and effective than a complex design that attempts to "do everything". Design for availability at the appropriate tier or level of the platform stack. Availability can be provided in the application, in the database, or in the virtualization, hardware and network layers they depend on - or using a combination of all of them. It may not be necessary to engineer resilient virtualization for stateless web applications applications where availability is provided by a network load balancer, or for enterprise applications like Oracle Real Application Clusters (RAC) and WebLogic that provide their own resiliency. It's (often) the same architecture whether virtual or not: For example, providing resiliency against a lost device path or failing disk media is done for the same reasons and may use the same design whether in a domain or not. It's (often) the same technique whether using domains or not: Many configuration steps are the same. For example, configuring IPMP or creating a redundant ZFS pool is pretty much the same within the guest whether you're in a guest domain or not. There are configuration steps and choices for provisioning the guest with the virtual network and disk devices, which we will discuss. Sometimes it is different using domains: There are new resources to configure. Most notable is the use of alternate service domains, which provides resiliency in case of a domain failure, and also permits improved serviceability via "rolling upgrades". This is an important differentiator between Oracle VM Server for SPARC and traditional virtual machine environments where all virtual I/O is provided by a monolithic infrastructure that itself is a SPOF. Alternate service domains are widely used to provide resiliency in production logical domains environments. Some things are done via logical domains commands, and some are done in the guest: For example, with Oracle VM Server for SPARC we provide multiple network connections to the guest, and then configure network resiliency in the guest via IP Multi Pathing (IPMP) - essentially the same as for non-virtual systems. On the other hand, we configure virtual disk availability in the virtualization layer, and the guest sees an already-resilient disk without being aware of the details. These blogs will discuss configuration details like this. Live migration is not "high availability" in the sense of "continuous availability": If the server is down, then you don't live migrate from it! (A cluster or VM restart elsewhere would be used). However, live migration can be part of the RAS (Reliability, Availability, Serviceability) picture by improving Serviceability - you can move running domains off of a box before planned service or maintenance. The blog Best Practices - Live Migration on Oracle VM Server for SPARC discusses this. Topics Here are some of the topics that will be covered: Network availability using IP Multipathing and aggregates Disk path availability using virtual disks defined with multipath groups ("mpgroup") Disk media resiliency configuring for redundant disks that can tolerate media loss Multiple service domains - this is probably the most significant item and the one most specific to Oracle VM Server for SPARC. It is very widely deployed in production environments as the means to provide network and disk availability, but it can be confusing. Subsequent articles will describe why and how to configure multiple service domains. Note, for the sake of precision: an I/O domain is any domain that has a physical I/O resource (such as a PCIe bus root complex). A service domain is a domain providing virtual device services to other domains; it is almost always an I/O domain too (so it can have something to serve). Resources Here are some important links; we'll be drawing on their content in the next several articles: Oracle VM Server for SPARC Documentation Maximizing Application Reliability and Availability with SPARC T5 Servers whitepaper by Gary Combs Maximizing Application Reliability and Availability with the SPARC M5-32 Server whitepaper by Gary Combs Summary Oracle VM Server for SPARC offers features that can be used to provide highly-available environments. This and the following blog entries will describe how to plan and deploy them.

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• Network Your Computers & Devices: Step by Step

  - by The Geek

  If you’re looking for a great book to help you learn more about Windows home networking, there’s a new book on the market by our good friend Ciprian, and published by none other than Microsoft Press. Note: our friend Ciprian has been a guest contributor here on How-To Geek in the past, and he’s not only a geek that knows what he’s talking about, he’s also one of the more honest and decent people I’ve worked with. In his spare time, he runs the 7 Tutorials web site. The Book One of the great things about this book is that you aren’t limited to just Windows networking—it also explains how to connect Windows 7, XP, Vista, Mac OS X, and even Linux on the same network and share folders and devices between them. Everything in the book is written in a typical How-To Geek step-by-step format, with plenty of screenshots and pictures to help you through the process. Book Outline If you’re going to be spending some money on the book, you probably want to know what it’s all about, and since the Amazon page doesn’t give, well, much information at all, here’s the entire outline for you: Setting Up a Router and Devices Setting User Account on All Computers Setting Up Your Libraries on All Windows 7 Computers Creating the Network Customizing Network Sharing Settings in Windows 7 Creating the Homegroup and Joining Windows 7 Computers Sharing Libraries and Folders Sharing and Working with Devices Streaming Media Over the Network and the Internet Sharing Between Windows XP, Windows Vista, and Windows 7 Computers Sharing Between Mac OS X and Windows 7 Computers Sharing Between Ubuntu Linux and Windows 7 Computers Keeping the Network Secure Setting Up Parental Controls Troubleshooting Network and Internet Problems It’s a great book, with loads of information, and compared to most tech books isn’t very expensive—only $19.79 for the paperback and $9.99 for the Kindle version. Well worth it, and hey, it’s an official Microsoft Press book—written by a How-To Geek guest author. Network Your Computers & Devices Step by Step [Amazon] Latest Features How-To Geek ETC How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 The 50 Best How-To Geek Windows Articles of 2010 The 20 Best How-To Geek Explainer Topics for 2010 How to Disable Caps Lock Key in Windows 7 or Vista How to Use the Avira Rescue CD to Clean Your Infected PC 2011 International Space Station Calendar Available for Download (Free) Ultimate Elimination – Lego Black Ops [Video] BotSync Enables Secure FTP File Synchronization on Android Devices Enjoy Beautiful City Views with the Cityscape Theme for Windows 7 Luigi Installs Any OS on Google’s Cr-48 Notebook DIY iPad Stylus Offers Pen-Based Interaction on the Cheap

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• Announcing Oracle Mobile Timecards for Oracle E-Business Suite, Release 12.1 and Release 12.2

  - by CaroleB

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle E-Business Suite Development is pleased to announce the availability of Oracle Mobile Timecards for Oracle E-Business Suite iPhone application.  With this new mobile app, users can record time on the go, and quickly submit timecards to ensure that downstream processes like Payroll, Projects Costing and Vendor Settlements are executed on time. Key features include: Enter time day-wise for easy time booking Enter time in Quick Time or Regular Time modes Support Payroll and Projects based time entry Aggregate day-wise entries into timecard periods Submit and view timecards while on the go Oracle Mobile Timecards for Oracle E-Business Suite is currently available on OS, and Android availability is planned. It is available to Oracle E-Business Suite customers as part of an existing Oracle Time and Labor product license; no new "mobile" license is required. Download Availability You can download Oracle E-Business Suite Smartphone Applications directly from the Apple Store and run them on Oracle Business Suite 12.1.3 or 12.2.3 – the same client-side code runs with either release: iTunes link: https://itunes.apple.com/us/app/oracle-timecards-for-oracle/id883064245?mt=8  For each app, an administrator performs a simple, one-time ennoblement using server-side patches. For deployment instructions, see Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1). Demo Availability   Support for demo-ING in GS environments will be available shortly. A demo preview of Oracle Mobile Timecards for Oracle E-Business Suite is available here. Configured Layouts on Mobile Timecards Note.1671889.1 Mobile Timecard Layout Configuration Whitepaper for OTL Mobile Time Entry /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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• How to build a great relationship with your colleagues

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} When you start new job, you worry about your performance, about being able to do what the manager asks you to do, but you also worry about the relations with your colleagues. How will you get along with them? What if they don’t like you? Have you ever felt you’re „the new guy” and your colleagues have already their own way of talking one to each other, their own jokes? It’s a common feeling and can actually become stressful. I am Norbert, Middleware Presales Intern in Hungary and I’ve been working within Oracle for only 1 month. Joining such a big company has been a challenge from many perspectives. One of them was adapting with the environment and getting to know all my colleagues. You know it’s quite difficult to introduce yourself, to try to liaise with them and find some common topics, so I felt very lucky and comfortable when my manager introduced me to all of my colleagues. It was easier to accommodate and we basically we had a starting point for our discussions. We started to talk about what my position means, for how many years they’ve been within Oracle, other Oracle related topics, but also more personal stuff like what they do after work. Having this opportunity of talking with all of them helped me introduce myself in a proper way and actually I told them many things about myself. Networking wasn’t my best skill, but these first days were really helpful from a network point of view. What else can you do to get along with your colleagues? One second thing I consider as being really helpful in networking is asking work-related questions. For instance, when you don’t know how to do something or don’t understand it, asking one of your colleagues will also help you to make a connection with him and you could easily continue the discussion with some other topics which are more personal. It’s a very effective strategy and in a company like Oracle people are very willing to help you with your tasks and perform at a high level. If you see your colleagues going to lunch, you should join them. It will help you become part of their community, finding out what’s new in their lives, you’ll, step-by-step, take part in their conversations and be up to date with the hot topics they talk about. One other opportunity of becoming part of your colleagues’ community are the internal events. Subscribing to the local free time activities mailing list is very useful for finding out information about when they’re going out and have a drink or attending all sorts of events. For instance, this is how I’ve found out about a party within Oracle that most of the employees here attend. It’s a wonderful opportunity for chatting and make a stronger connection to some of them. How important is attending these events? Think about how much time you spend at work. You’d like to enjoy your work and the environment, so getting along with your colleagues is a nice thing to have. I recently attended a corporate party whose purpose was to facilitate the interaction and communication between employees. It was a real success and we had a lot of fun, especially because it was a costume party.  All the fancy dresses and funny clothes we wore made the atmosphere really enjoyable. It was easy to liaise with colleague with whom I had never interacted with before. There was a friendly spirit among us, chatting about personal stuff and about various pleasant things. Working in an international company is not an easy thing because you interact with many people and they have different styles, but all these opportunities of informal interaction are a good way to adapt to the new working environment.

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• To Bit or Not To Bit

  - by Johnm

  'Twas a long day of troubleshooting and firefighting and now, with most of the office vacant, you face a blank scripting window to create a new table in his database. Many questions circle your mind like dirty water gurgling down the bathtub drain: "How normalized should this table be?", "Should I use an identity column?", "NVarchar or Varchar?", "Should this column be NULLABLE?", "I wonder what apple blue cheese bacon cheesecake tastes like?" Well, there are times when the mind goes it's own direction. A Bit About Bit At some point during your table creation efforts you will encounter the decision of whether to use the bit data type for a column. The bit data type is an integer data type that recognizes only the values of 1, 0 and NULL as valid. This data type is often utilized to store yes/no or true/false values. An example of its use would be a column called [IsGasoline] which would be intended to contain the value of 1 if the row's subject (a car) had a gasoline engine and a 0 if the subject did not have a gasoline engine. The bit data type can even be found in some of the system tables of SQL Server. For example, the sysssispackages table in the msdb database which contains SQL Server Integration Services Package information for the packages stored in SQL Server. This table contains a column called [IsEncrypted]. A value of 1 indicates that the package has been encrypted while the value of 0 indicates that it is not. I have learned that the most effective way to disperse the crowd that surrounds the office coffee machine is to engage into SQL Server debates. The bit data type has been one of the most reoccurring, as well as the most enjoyable, of these topics. It contains a practical side and a philosophical side. Practical Consideration This data type certainly has its place and is a valuable option for database design; but it is often used in situations where the answer is really not a pure true/false response. In addition, true/false values are not very informative or scalable. Let's use the previously noted [IsGasoline] column for illustration. While on the surface it appears to be a rather simple question when evaluating a car: "Does the car have a gasoline engine?" If the person entering data is entering a row for a Jeep Liberty, the response would be a 1 since it has a gasoline engine. If the person is entering data is entering a row for a Chevrolet Volt, the response would be a 0 since it is an electric engine. What happens when a person is entering a row for the gasoline/electric hybrid Toyota Prius? Would one person's conclusion be consistent with another person's conclusion? The argument could be made that the current intent for the database is to be used only for pure gasoline and pure electric engines; but this is where the scalability issue comes into play. With the use of a bit data type a database modification and data conversion would be required if the business decided to take on hybrid engines. Whereas, alternatively, if the int data type were used as a foreign key to a reference table containing the engine type options, the change to include the hybrid option would only require an entry into the reference table. Philosophical Consideration Since the bit data type is often used for true/false or yes/no data (also called Boolean) it presents a philosophical conundrum of what to do about the allowance of the NULL value. The inclusion of NULL in a true/false or yes/no response simply violates the logical principle of bivalence which states that "every proposition is either true or false". If NULL is not true, then it must be false. The mathematical laws of Boolean logic support this concept by stating that the only valid values of this scenario are 1 and 0. There is another way to look at this conundrum: NULL is also considered to be the absence of a response. In other words, it is the equivalent to "undecided". Anyone who watches the news can tell you that polls always include an "undecided" option. This could be considered a valid option in the world of yes/no/dunno. Through out all of these considerations I have discovered one absolute certainty: When you have found a person, or group of persons, who are willing to entertain a philosophical debate of the bit data type, you have found some true friends.

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• Spotlight on RIVA: CRM integration for Oracle CRM on Demand and Microsoft Exchange

  - by Richard Lefebvre

  Introducing Riva from Omni - an Oracle ISV partner specializing in Enterprise Management and Integration Solutions Riva delivers advanced, server-side integration for Oracle CRM On Demand and Microsoft Exchange or even Novell GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook and CRM On Demand. Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook.  So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix  or a mobile device, Riva's got them covered. There are no plug-ins to be installed, configured, managed and maintained on users' desktops, laptops as Riva delivers Server-side synchronisation for CRMOD and Exchange. The automation of CRM and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process. Riva allows administrators to define sync policies and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine and manage the exposure of the most pertinent detail to be synchronised between Outlook and CRM On Demand. Custom and organic contact filtering for large deployments i.e. Based on ownership, groupings and contact frequency, filters can be applied on what contact records are shared with the users. Riva provides the capability to synchronise CRM and Outlook beyond Contacts, Calendar entries and Email. The synchronisation can be extended to cater for  opportunities, quotes and custom objects for example within the Outlook interface. Riva SmartConvert Folders can automate the creation of opportunities and associated contacts for example if they don't already exist. This can facilitate a reduction in manual detail entry through quick association whilst also benefiting user adoption. From a mobile perspective, Riva allows users to view and manage their CRM On Demand contacts, calendar, tasks, opportunities and cases from iPad, iPhone, Android and BlackBerry devices.  Again, there are no mobile apps or additional plugins to install, configure or manage. We sync CRM On Demand to Exchange.  Because the mobile device is connected to an Exchange mailbox, the information automatically syncs down to the native address book, calendar and mail apps on the smartphone or tablet. Riva Datasheet for CRM On Demand Riva Brochure – Oracle CRM On Demand  Technical Knowledgebase & Riva Trial  http://kb.omni-ts.com/47/ Comparison to Outlook Plug-ins Riva Diagram – Riva Comparison with Outlook Plug-ins Contact: Wolfgang Berger - [email protected]

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• Why I Love Microsoft Development

  - by Brian Lanham

  I've been writing software for a while and recently had an opportunity to broaden my horizons and start developing for iOS. We decided to leverage, as much as possible, our existing skills and use MonoTouch and MonoDevelop by Novell.    For those of you who do not know, Mono is a .NET port originally designed for Linux but adapted for other platforms as well. MonoTouch is a port specifically for building iOS applications using the .NET framework. MonoDroid is a port (in CTP-esque release) for Android.   A MISSING COMPONENT - VISUAL DESIGNER   MonoDevelop lacks one very significant component compared with other tools I am using: NO VISUAL DESIGNER. Instead of using an integrated visual designer, MonoDevelop shells to the Mac OS "Interface Builder".  Since MonoDevelop lets me have a "Visual Studio-esque" feel *and* I get to use C#, AND it's FREE, I am gladly willing to overlook this.  In fact, it's not even a question.  Free?  Sure, I'll take it with no Visual Designer.   In my experiences I've grown from UNIX and DOS to .NET development through many steps. Java/JSP/Servlets; Windows; Web; etc. I've been doing .NET for quite a few years and I guess I just got "comfortable" with the tools.   WHY AM I NOT GETTING IT?   Interface Builder (IB) is amazingly confusing for me. I had the opportunity to speak at the Northern VA Code Camp on 12/11/2010. My presentation was "Getting Started with iOS Development using MonoTouch and C#".    At the visual design part of the presentation, I asked one of the 3 or 4 Mac developers in the room about my confusion with the IB. I don't understand why the "Classes" list includes objects. I don't understand what "File's Owner" is. And, most importantly, WHAT THE HECK IS AN OUTLET AND WHY IS IT NECESSARY?!?!?"   His response to these question (especially Outlets): "They did it wrong."   I'm accustom to a visual designer that creates variables for graphical widgets for me. Not IB. Instead, I have to create "Outlets" manually. I still do not understand why and, the explanation from a seasoned Mac developer is that it's wrong. (He received nods of confirmation from the other Mac devs in the room.)   I LOVE MS DEV   I love development for Microsoft platforms using Microsoft development tools. I love Windows 7. I love Visual Studio 2010. I love SQL Server. Azure, Entity Framework, Active Directory, Office, WCF/WF/WPF, etc. are all designed with integration in mind. They are also all designed with developers in mind.   Steve Ballmer recently ranted "It's the developers!" That's why it is relatively quick to build apps using MS tools. Clearly, MS knows that while we usually enjoy building technology solutions, we are here to make money. And we need tools that accelerate our time to market without compromising the power and quality of our solutions.   So, yeah, I am sucking up I guess. But I love Microsoft Development. Thank you, Microsoft, for providing the plethora of great development tools.    P.S. (but please slow down a bit…I'm having trouble keeping up!)

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• Connect Team Foundation Service/TFS 2012 with Visual Studio 2010 &amp; Visual Studio 2008

  - by Vishal

  Hello, Microsoft finally released the Team Foundation Service in late October 2012 after its long time in the preview phase. I was already using the TFS Preview which was free but I was happy to see Microsoft releasing the Team Foundation Service also FREE for upto 5 users. Isn't that great news? I know there are bunch of other free source control repositories (Github, Bitbucket, SVN etc.) out there but I somehow like TFS better. Also the other good thing about the final release was that I didn’t had to do any kind of migration of my code from preview to final release version. Just changed the TFS connection URL and it worked like a charm. Anyways, if you are a startup with small team and need some awesome Source Control along with all the good Project Management, Continuous Integration (Build, Test, Deploy), Team Collaboration, Agile/Scrum planning etc. features than Team Foundation Service is your answer. Microsoft has not yet released their pricing for more than 5 users and will be releasing it sometime in early 2013. What if as of now you have a team more than 5 users and you want to use Team Foundation Service, the good news is you can use it for FREE but when they release the final pricing, you will have to transition to the paid plan. Lot of story, getting to the point, connecting to Team Foundation Service with Visual Studio 2012 is straight forward and would work out of the box but it wont for previous versions of Visual Studio. You will have to upgrade to the latest service pack first and than install the forward compatibility pack. (1st : Service Packs & 2nd: Forward Compatibility packs) For Visual Studio 2010: Visual Studio 2010 Service Pack 1. Visual Studio 2010 forward compatibility for TFS 2012 and Team Foundation Service.         For Visual Studio 2008: Visual Studio 2008 Service Pack 1. Visual Studio 2008 forward compatibility for TFS 2012 & Team Foundation Service. Restart your system. Visual Studio 2008 will not work if you only put https://xxx.visualstudio.com. You will have to put your collection name too as shown below.       By the way, it doesn’t matter if you are an Apple Application Developer or Android App Developer, you can still use Team Foundation Service as your source control. Below are few links to connect to Team Foundation Service with other IDEs: Connect Eclipse to Team Foundation Service. Connect XCode to Team Foundation Service. Happy coding. Vishal Mody

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• How To Completely Disable Subtitles in VLC

  - by The Geek

  If you watch a lot of videos using VLC, you might have noticed that it enables subtitles by default if they are there, which can be pretty annoying at times. Here’s the quick tip to disable them entirely. Of course, you can always turn them back on if you want on an individual video basis. Disable Subtitles Head into the VLC preferences, and then click the All button at the bottom of the screen. On the left-hand side, choose Video –> Subtitles/OSD, and then uncheck the boxes for “Autodetect subtitle files”, Enable sub-pictures, and On Screen Display. That should do it, unless the subtitles are forced in the video for some reason. Note: Certain video formats like MKV can sometimes have subtitles enabled even though there isn’t a separate subtitles file. This is why you need to remove “Enable sub-pictures” as well, which totally disables the on-screen text. You can choose to only uncheck the autodetecting of subtitles instead if you’d prefer. And of course, you can simply right-click on the video, head to Video –> Subtitles Track and then choose the subtitles if you still wanted them. Note: this only works if the “enable sub-pictures” option is still enabled. And thus ends the tale of disabling those fracking subtitles. Starbuck approves. Similar Articles Productive Geek Tips You Really Want to Completely Disable Tabs in Firefox?Disable ProFTP on CentOSDisable Notification Balloons in XPHow To (Really) Completely Disable UAC on Windows 7Disable User Account Control (UAC) the Easy Way on Win 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Quickly Schedule Meetings With NeedtoMeet Share Flickr Photos On Facebook Automatically Are You Blocked On Gtalk? Find out Discover Latest Android Apps On AppBrain The Ultimate Guide For YouTube Lovers Will it Blend? iPad Edition

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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