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  • Real Excel Templates 1.5

    - by Tim Dexter
    Not the next installment quite yet, just an update from what I knew yesterday. Right after I posted the Real Excel Templates I. Mike from the PM team got in touch to say he and Shirley had just had a meeting with a customer about the Excel Templates and all the fab features. He included BIPs extended functions, data pre-processing, sub templates and other functionality which was great new news. One caveat, much of the really new stuff, is not quite out in the wild yet. Will let you know as soon as I know more. Shirley and I shared a conversation around being able to re-group data in the templates. It's one of the most powerful features of the RTF template. Providing the ultimate flexibility in layouts. As I wrote yesterday, you need hierarchical data for Excel templates. I stand corrected, 'Of course you can do that in Excel, here's an example' said Shirley 'Very cunning Shirley, very cunning' says I. You can basically use the hidden sheet to re-group the data using native XSL. I'll cover the 'how' later. As you can see Excel templates are the new 'black' with lots of attention and more importantly development cycles to take them forward. Looks like we are going to have a great weekend weather wise here in Colorado. The yard work and pond are beckoning. Maybe the trout will be rising and I can give my rusty fly casting skills a run for their money. I need some stupid fish thou :0) See ya'll next week!

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  • Copy Formatting in Word

    - by Ahamad Patan
    Many a times you may need to copy the "Format" in Word. The "Copy Format" feature lets you quickly and easily "copy" all the formatting characteristics from one group of selected text to another. This is helpful when you have several headings that you want consistent formatting. Here are steps on how to Copy Formatting: 1. Select, or highlight, the item of text containing the format you wish to copy. 2. Office 2003 - Click on the Format Painter Button in the Standard Toolbar (looks like Paintbrush). Office 2007 - Format Painter Button is located on the Home tab (looks like a Paintbrush). Office 2003 - An I-beam with a small cross to the left will appear as you move your mouse. Office 2007 - An I-beam with a small paintbrush will appear as you move your mouse. 3. Select the text you wish to copy the formatting to. 4. Formatting of the selected text will automatically change. For multiple formatting changes, double-click on the Format Painter button in Step 2. Remember, you'll have to click it again to deselect it or press Esc.

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  • NetBeans PHP Community Council

    - by Tomas Mysik
    Hi all, today we would like to inform all of you that now you have a chance to improve NetBeans via NetBeans PHP Community Council. The author of this activity is Timur Poperecinii and he would like to tell you a few words about it. Hello passionate technical people, First of all let me introduce myself: my name is Timur, I’m a developer from Moldova (that little country between Romania and Ukraine), I develop mostly in .NET and JQuery, but I love to learn more, not being an expert I am familiar with Java (Struts2, Play), PHP (Symfony2), Ruby (Rails), Sencha Touch 2 and other technologies. I was “introduced” in PHP recently by a client of mine who requested to make the work specifically in PHP. Let me tell you a little story about my experience with open source and IDEs: when I was studying in university in 2007 I think, I did a simple little application in PHP and thought “Damn, if only there was a good IDE for PHP so I could relax and no having to remember all the function names”, then when I searched on internet pretty much everyone was using Vim or Emacs on Linux, but it had no autocomplete anyway, just syntax highlighting. I remember using some tool like Notepad++ I think. Nowadays everything changed, we have highlighting and autocomplete for about all standard things in PHP in many IDEs. I use NetBeans for PHP, and I really am happy with the experience I have there with standard PHP code, but for frameworks I still think there is lots of room for improvements. For example we have some Symfony 2 and Twig support. But I’d love to see more of that coming, for example I’m a big fan of file templates, where the main goal is to not waste time on writing over and over again something that can be generated, and it counts even more when you don’t have a lot of autocomplete. So what I thought, “Hey I know Java a little, and NetBeans has plugins, so may be it worth trying to do a file templates plugin”, and so I did, you can find details about my Unified Udevi Symfony2 Plugin for NetBeans 7.2 on my blog. It wasn’t hard, and it even was fun! Give back to open source Now think a little, NetBeans is an open source project and PHP support is just a part of it, so the resources are pretty limited in this area. But we as a community that uses this product, want to have the best possible experience with PHP and frameworks(!!!). So why don’t we GIVE BACK TO OPENSOURCE ? Imagine an IDE that can do all the things you wanted + it is free. Now how far is NetBeans from that point? I guess not so far – you might miss a little niche thing that you use on a daily basis, but then the question appears why don’t you make it happen on your own? NetBeans PHP Community Council What I proposed is to create a NetBeans PHP Community Council that will be formed of people willing to change something, willing to create plugins for their own needs and for the needs of the community, test the plugins created by them too, and basically evolve NetBeans in direction they want to reach. I already talked with the NetBeans PHP team. They are only happy to help this Council, with technical advises, opening some APIs we might need to have access to, and other things. One important thing to mention is that this Council is a Community project, so though we’ll have direct discussions with NetBeans PHP Dev team, NetBeans is not the leading force here, it is the community. You can see more details about the goals and structure I proposed at NetBeans PHP Community Council wiki page. We use this mail list: [email protected] for discussions and topics related to the Council. How can I join To join the NetBeans PHP Community Council please send an email to [email protected] with the subject of the mail starting with [Council New Member]. You can subscribe to this mail list here:http://netbeans.org/projects/php/lists. in your mail please indicate your location, age and experience both in Java and PHP. I need these data to assign you to a team. A response will be send to you with your next assignment and some people to contact. I really hope that you’ll make a step forward and try to make your everyday use of NetBeans even more fun.

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  • User Experience Guidance for Developers: Anti-Patterns

    - by ultan o'broin
    Picked this up from a recent Dublin Google Technology User Group meeting: Android App Mistakes: Avoiding the Anti-Patterns by Mark Murphy, CommonsWare Interesting approach of "anti-patterns" aimed at mobile developers (in this case Android), looking at the best way to use code and what's in the SDK while combining it with UX guidance (the premise being the developer does the lot). Interestingly, the idea came through that developers need to stop trying to make one O/S behave like another--on UX grounds. Also, pretty clear that a web-based paradigm is being promoting for Android (translators tell me that translating an Android app reminded them of translating web pages too). Haven't see the "anti"-approach before, developer cookbooks and design patterns sure. Check out the slideshare presentation.

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  • At Collaborate 10 Next Week

    - by shay.shmeltzer
    I'm going to be at the Collaborate 10 conference next week doing a couple of sessions and hanging out in the JDeveloper booth at the demoground. My sessions are on Monday morning back to back: Developing Cutting Edge Web UI for Enterprise Applications - The Easy Way Monday, April 19 10:45 am - 11:45 am 401 The Fusion Development Experience Monday, April 19 12:00 pm - 12:30 pm 404 The first session will also be available for those watching the conference over the Web. If you want to see how Fusion applications are being built, and how you can use the same approach to do custom development for your applications, or create rich UIs for your applications then these would be good sessions to see. I'll also be doing shifts in the demo ground in a JDeveloper/ADF booth - so if you have any questions, complaints, or suggestions - or if you just want to understand what is this thing good for - come on over and we'll talk.

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  • Creating metadata value relationships

    - by kyle.hatlestad
    I was recently asked an question about an interesting use case. They wanted content to be submitted into UCM with a particular ID in a custom metadata field. But they wanted that ID to be translated during submission into an employee name in another metadata field upon submission. My initial thought was that this could be done with a dependent choice list (DCL). One option list field driving the choices in another. But this didn't work in this case for a couple of reasons. First, the number of IDs could potentially be very large. So making that into a drop-down list would not be practical. The preference would be for that field to simply be a text field to type in the ID. Secondly, data could be submitted through different methods other then the web-based check-in form. And without an interface to select the DCL choices, the system needed a way to determine and populate the name field. So instead I went the approach of having the value of the ID field drive the value of the Name field using the derived field approach in my rule. In looking at it though, it was easy to simply copy the value of the ID field into the Name field...but to have it look up and translate the value proved to be the tricky part. So here is the approach I took... First I created my two metadata fields as standard text fields in the Configuration Manager applet. Next I create a table that stores the relationship between the IDs and Names. I then create a View into that table and set the column to the EmployeeID. I now create a new Application Field and set it as an option list using the View I created in the previous step. The reason I create it as an Application field is because I don't need to display the field or store a value in it. I simply need to make use of the option list in the next step... Finally, I create a Rule in which I select the Employee Name field and turn on the 'Is derived field' checkbox. I edit the derived value and add a new condition. Because the option list is a Application field and not an Information field, I can't use the Compute button. Instead, I insert this line directly in the Value field: @getFieldViewValue("EmployeeMapping",#active.xEmployeeID, "EmployeeName") The "EmployeeMapping" parameter designates that the value should be pulled from the EmployeeMapping Application field that I had created in the previous step. The #active.xEmployeeID field is the ID value that should be pulled from what the user entered. "EmployeeName" is the column name in the table which has the value which corresponds to the ID. The extracted name then becomes the value within our Employee Name field. That's it. You can then add additional Rules to make the Name field read-only/hidden on the check-in page and such.

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  • Enabling SSL Requests on Jdev's Integrated Weblogic

    - by Christian David Straub
    Often times you will want to enable SSL access for such things as secure login or secure signup. By default, the integrated WLS that ships with JDev does not listen to SSL requests. However, this is easily fixed.Just navigate to http://127.0.0.1:7101/console. This will deploy the console app where you can configure WLS. By default the login credentials are:username: weblogicpassword: weblogic1Then go to Environment -> Servers -> DefaultServer. Check the "SSL Listen Port Enabled" box and your server will now listen to SSL requests (just make sure to use the listen port that is specified).For added security, you can always check while processing your request that it is going through an SSL connection by first checking HttpServletRequest.isSecure().

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  • Games Localization: Cultural Points

    - by ultan o'broin
    Great article about localization considerations, this times in the games space. Well worth checking out. It's rare to see such all-encompassing articles about localization considerations aimed at designers. That's a shame. The industry assumes all these things are known. The evidence from practice is that they're not and also need constant reinforcement. We're not in the games space in enterprise applications yet. However, there may be a role for them in the training space but also in CRM, building relationships and contacts. Beyond the obvious considerations, check out the cultural aspects of games localization too. For example, Zygna's offerings, which you might have played on Facebook: Zynga, which can lay claim to the two most popular social games on Facebook - FarmVille and CityVille - has recently localized both games for international audiences, and while CityVille has seen only localization for European languages, FarmVille has been localized for China, which involved rebuilding the game from the ground up. This localization process involved taking into account cultural considerations including changing the color palette to be brighter and increasing the size of the farm plots, to appeal to Chinese aesthetics and cultural experience. All the more reason to conduct research in your target markets, worldwide.

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  • Warning: E-Business Suite Issues with Sun JRE 1.6.0_19

    - by Steven Chan
    Sadly, the issues reported in the following article also apply to JRE 1.6.0_19:Warning: E-Business Suite Issues with Sun JRE 1.6.0_18Once again, if you haven't already upgraded your end-users to JRE 1.6.0_18 or 1.6.0_19, we recommend that you to keep them on a prior JRE release such as 1.6.0_17 (6u17).We're working closely with the Sun JRE team to get this issue resolved as quickly as possible.  Please monitor this blog for updates.

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  • What's upcoming in the GlassFish Webinar Series

    - by pieter.humphrey
    2011 is kicking off with the return of the GF Webinar series as you've never seen it before.  It's going to be packed with information about Java EE6 and how simplicity, testability and convention-over-configuration is winning the hearts and minds of enterprise Java developers.  Don't miss these industry leading speakers and topics reviewing the cutting edge of Java EE6 implementations, tools, and much more.   Note:  future dates are subject to change. Jan 20th: GlassFish & Netbeans Jan 27th: Building a Simple Web Application with Java EE Feb 15th: Java EE Developer Tools 'shootout' with GlassFish Feb 24th: What's New in GlassFish 3.1 Clustering & HA Admin Console Coherence Web Integration Security Microkernel Architecture March 15th: GlassFish 3.1 - clustering deep dive March 29th: GlassFish 3.1 - Admin Console & Productivity Features April 5th: GlassFish 3.1 - Coherence Web Integration deep dive Possible "Tech cast live" event: April (date TBC): Special Guest Adam Bien April 19th: GlassFish 3.1 - Security deep dive with Byron Nevins & TBD May 3rd: GlassFish 3.1 - Microkernel Architecture deep dive Possible "Tech cast live" event: May 17th: "Upgrading to 3.1 from existing GlassFish installations" May 31st: Embedded GlassFish del.icio.us Tags: glassfish,development,java,java ee,java ee6,OTN,NetBeans,JDeveloper,enterprise Pack for Eclipse Technorati Tags: glassfish,development,java,java ee,java ee6,OTN,NetBeans,JDeveloper,enterprise Pack for Eclipse

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  • Serial plans: Threshold / Parallel_degree_limit = 1

    - by jean-pierre.dijcks
    As a very short follow up on the previous post. So here is some more on getting a serial plan and why that happens Another reason - compared to the auto DOP is not on as we looked at in the earlier post - and often more prevalent to get a serial plan is if the plan simply does not take long enough to consider a parallel path. The resulting plan and note looks like this (note that this is a serial plan!): explain plan for select count(1) from sales; SELECT PLAN_TABLE_OUTPUT FROM TABLE(DBMS_XPLAN.DISPLAY()); PLAN_TABLE_OUTPUT -------------------------------------------------------------------------------- Plan hash value: 672559287 -------------------------------------------------------------------------------------- | Id  | Operation            | Name  | Rows  | Cost (%CPU)| Time     | Pstart| Pstop | -------------------------------------------------------------------------------------- PLAN_TABLE_OUTPUT -------------------------------------------------------------------------------- |   0 | SELECT STATEMENT     |       |     1 |     5   (0)| 00:00:01 |       |     | |   1 |  SORT AGGREGATE      |       |     1 |            |          |       |     | |   2 |   PARTITION RANGE ALL|       |   960 |     5   (0)| 00:00:01 |     1 |  16 | |   3 |    TABLE ACCESS FULL | SALES |   960 |     5   (0)| 00:00:01 |     1 |  16 | Note -----    - automatic DOP: Computed Degree of Parallelism is 1 because of parallel threshold 14 rows selected. The parallel threshold is referring to parallel_min_time_threshold and since I did not change the default (10s) the plan is not being considered for a parallel degree computation and is therefore staying with the serial execution. Now we go into the land of crazy: Assume I do want this DOP=1 to happen, I could set the parameter in the init.ora, but to highlight it in this case I changed it on the session: alter session set parallel_degree_limit = 1; The result I get is: ERROR: ORA-02097: parameter cannot be modified because specified value is invalid ORA-00096: invalid value 1 for parameter parallel_degree_limit, must be from among CPU IO AUTO INTEGER>=2 Which of course makes perfect sense...

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  • IDC and Becham Research: New analyst reports and webcast

    - by terrencebarr
    Embedded Java is getting a lot of attention in the analyst community these days. Check out these new analyst reports and a webcast by IDC as well as Beecham Research. IDC published a White Paper titled “Ghost in the Machine: Java for Embedded Development”, and an accompanying webcast recording. Highlights of the White Paper: The embedded systems industry is projected to continue to expand rapidly, reaching $2.1 trillion in 2015 The market for intelligent systems, where Java’s rich set of services are most needed, is projected to grow to 78% of all embedded systems in 2015  Java is widely used in embedded systems and is expected to continue to gain traction in areas where devices present an application platform for developers The free IDC webcast and White Paper can be accessed here. Beecham Research published a report titled “Designing an M2M Platform for the Connected World”. Highlights of the report: The total revenue for M2M Services is projected to double, from almost $15 billion in 2012 to over $30 billion in 2016 The primary driver for M2M solutions is now enabling new services Important trends that are developing are: Enterprise integration – more data and using the data more strategically, new markets in the Internet of Things (IoT), processing large amounts of data in real time (complex event processing) Using the same software development environment for all parts of an M2M solution is a major advantage if the software can be optimized for each part of the solution The free Beecham Research report can be accessed here. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: iot, Java Embedded, M2M, research, webcast

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  • IDC and Becham Research: New analyst reports and webcast

    - by terrencebarr
    Embedded Java is getting a lot of attention in the analyst community these days. Check out these new analyst reports and a webcast by IDC as well as Beecham Research. IDC published a White Paper titled “Ghost in the Machine: Java for Embedded Development”, and an accompanying webcast recording. Highlights of the White Paper: The embedded systems industry is projected to continue to expand rapidly, reaching $2.1 trillion in 2015 The market for intelligent systems, where Java’s rich set of services are most needed, is projected to grow to 78% of all embedded systems in 2015  Java is widely used in embedded systems and is expected to continue to gain traction in areas where devices present an application platform for developers The free IDC webcast and White Paper can be accessed here. Beecham Research published a report titled “Designing an M2M Platform for the Connected World”. Highlights of the report: The total revenue for M2M Services is projected to double, from almost $15 billion in 2012 to over $30 billion in 2016 The primary driver for M2M solutions is now enabling new services Important trends that are developing are: Enterprise integration – more data and using the data more strategically, new markets in the Internet of Things (IoT), processing large amounts of data in real time (complex event processing) Using the same software development environment for all parts of an M2M solution is a major advantage if the software can be optimized for each part of the solution The free Beecham Research report can be accessed here. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: iot, Java Embedded, M2M, research, webcast

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  • My integer overfloweth

    - by darcy
    While certain classes like java.lang.Integer and java.lang.Math have been in the platform since the beginning, that doesn't mean there aren't more enhancements to be made in such places! For example, earlier in JDK 8, library support was added for unsigned integer arithmetic. More recently, my colleague Roger Riggs pushed a changeset to support integer overflow, that is, to provide methods which throw an ArithmeticException on overflow instead of returning a wrapped result. Besides being helpful for various programming tasks in Java, methods like the those for integer overflow can be used to implement runtimes supporting other languages, as has been requested at a past JVM language summit. This year's language summit is coming up in July and I hope to get some additional suggestions there for helpful library additions as part of the general discussions of the JVM and Java libraries as a platform.

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  • Release 17 is here!

    - by Cheryl
    Our training development team has been busy updating courses to keep pace with the new release of CRM On Demand. Release 17 is here! And I heard recently that it's one of our biggest releases ever. A lot of new features and functionality for you to take advantage of - too much for me to cover in this blog post. But, I thought I'd tell you about a few of my favorites - be sure to take a look at the What's New in Release 17 recording to see the full list, though...because I'm only going to touch on a few. Create your own look - okay, I'm starting with the fun stuff. But, there is a new customizable themes feature so that you can change the look of the application; colors, logo, the shape of the tabs. And it's really easy. There's also a whole new library of ready-made themes for you to pick from if you just want to go with one of those. Use this new feature to match the look of your company logo and color scheme. Or blaze new trails. You can create the look for the whole company, or a different look for each CRM On Demand role. This might especially come in handy if you're using the Partner Relationship Management (PRM) capabilities of CRM On Demand - you can create themes for your partner-facing roles to provide branded partner portals. Speaking of PRM - there are enhancements in this release to help companies better manage their partner relationships. A new Deal Registration object, which is separate from the Opportunity record, and better Special Pricing Request and Marketing Development Fund Request processes, give a lot more flexibility in how companies can build and manage their relationships with partners. Some new options for Forecasts in in Release 17, too. You can now have more than one type of forecast generated each forecast period. For example, you might need to see a forecast of the total opportunity revenue for your sales team, as well as on that breaks down revenue by product. The forecast definition now lets you do that. Other options allow you to make submitting forecasts easier, split opportunity revenue across the team and forecast that split appropriately. And - look for the new Forecast subject area in Answers, for building custom forecast reports. Ever wish you could use Workflow Rules to automatically reassign leads if they haven't been followed up on...or to email a manager if the status of a service request isn't changed after a specified period of time? Then check out the new Wait action for workflows. I think you'll be happy. Ok, enough for today. There is a lot to Release 17 that I didn't mention - a lot has been added for our Life Science industry edition, some new data visibility options, a new Data Loader tool, and more. Stay tuned for more blog posts about these and other Release 17 features in the coming weeks. In the meantime, don't forget about all of the resources we have for you to learn more (see my Learning About Release 17 blog post for details).

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  • JMSContext, @JMSDestinationDefintion, DefaultJMSConnectionFactory with simplified JMS API: TOTD #213

    - by arungupta
    "What's New in JMS 2.0" Part 1 and Part 2 provide comprehensive introduction to new messaging features introduced in JMS 2.0. The biggest improvement in JMS 2.0 is introduction of the "new simplified API". This was explained in the Java EE 7 Launch Technical Keynote. You can watch a complete replay here. Sending and Receiving a JMS message using JMS 1.1 requires lot of boilerplate code, primarily because the API was designed 10+ years ago. Here is a code that shows how to send a message using JMS 1.1 API: @Statelesspublic class ClassicMessageSender { @Resource(lookup = "java:comp/DefaultJMSConnectionFactory") ConnectionFactory connectionFactory; @Resource(mappedName = "java:global/jms/myQueue") Queue demoQueue; public void sendMessage(String payload) { Connection connection = null; try { connection = connectionFactory.createConnection(); connection.start(); Session session = connection.createSession(false, Session.AUTO_ACKNOWLEDGE); MessageProducer messageProducer = session.createProducer(demoQueue); TextMessage textMessage = session.createTextMessage(payload); messageProducer.send(textMessage); } catch (JMSException ex) { ex.printStackTrace(); } finally { if (connection != null) { try { connection.close(); } catch (JMSException ex) { ex.printStackTrace(); } } } }} There are several issues with this code: A JMS ConnectionFactory needs to be created in a application server-specific way before this application can run. Application-specific destination needs to be created in an application server-specific way before this application can run. Several intermediate objects need to be created to honor the JMS 1.1 API, e.g. ConnectionFactory -> Connection -> Session -> MessageProducer -> TextMessage. Everything is a checked exception and so try/catch block must be specified. Connection need to be explicitly started and closed, and that bloats even the finally block. The new JMS 2.0 simplified API code looks like: @Statelesspublic class SimplifiedMessageSender { @Inject JMSContext context; @Resource(mappedName="java:global/jms/myQueue") Queue myQueue; public void sendMessage(String message) { context.createProducer().send(myQueue, message); }} The code is significantly improved from the previous version in the following ways: The JMSContext interface combines in a single object the functionality of both the Connection and the Session in the earlier JMS APIs.  You can obtain a JMSContext object by simply injecting it with the @Inject annotation.  No need to explicitly specify a ConnectionFactory. A default ConnectionFactory under the JNDI name of java:comp/DefaultJMSConnectionFactory is used if no explicit ConnectionFactory is specified. The destination can be easily created using newly introduced @JMSDestinationDefinition as: @JMSDestinationDefinition(name = "java:global/jms/myQueue",        interfaceName = "javax.jms.Queue") It can be specified on any Java EE component and the destination is created during deployment. JMSContext, Session, Connection, JMSProducer and JMSConsumer objects are now AutoCloseable. This means that these resources are automatically closed when they go out of scope. This also obviates the need to explicitly start the connection JMSException is now a runtime exception. Method chaining on JMSProducers allows to use builder patterns. No need to create separate Message object, you can specify the message body as an argument to the send() method instead. Want to try this code ? Download source code! Download Java EE 7 SDK and install. Start GlassFish: bin/asadmin start-domain Build the WAR (in the unzipped source code directory): mvn package Deploy the WAR: bin/asadmin deploy <source-code>/jms/target/jms-1.0-SNAPSHOT.war And access the application at http://localhost:8080/jms-1.0-SNAPSHOT/index.jsp to send and receive a message using classic and simplified API. A replay of JMS 2.0 session from Java EE 7 Launch Webinar provides complete details on what's new in this specification: Enjoy!

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  • RPi and Java Embedded GPIO: Sensor Hardware for Java Enabled Interface

    - by hinkmond
    Now here's the hardware you'll need to make a Java app interface with a static charge sensor connected to your Raspberry Pi via the GPIO port. It means another Fry's run of course. That's not too bad during Christmas since you can browse all the gadget and toys while doing your shopping for sensor hardware for your RPi. Here's a your shopping list: 1 - NTE312 JFET N-channel transistor (this is in place of the MPF-102) 1 - Set of Jumper Wires 1 - LED 1 - 300 ohm resistor 1 - set of header pins Grab all that from Fry's or your local hobby electronics shop and come back here for how to connect it together. Oh, and don't go too crazy buying all the other electronic toys and gadgets that catch your eye because of the holiday displays at the store. Hinkmond

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  • Morgan Stanley chooses Solaris 11 to run cloud file services

    - by Frederic Pariente
    At the EAKC2012 Conference last week in Edinburg, Robert Milkowski, Unix engineer at Morgan Stanley, presented on deploying OpenAFS on Solaris 11. It makes a great proofpoint on how ZFS and DTrace gives a definite advantage to Solaris over Linux to run AFS distributed file system services, the "cloud file system" as it calls it in his blog. Mike used ZFS to achieve a 2-3x compression ratio on data and greatly lower the TCA and TCO of the storage subsystem, and DTrace to root-cause scalability bottlenecks and improve performance. As future ideas, Mike is looking at leveraging more Solaris features like Zones, ZFS Dedup, SSD for ZFS, etc.

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  • The Social Business Thought Leaders - Ray Wang

    - by kellsey.ruppel
    It seems both consumers and businesses are at the peak of the social hype. Overwhelmed by social media channels, platforms, and processes both in their private and professional life, many early adopters are starting to feel the social fatigue. Mirroring what happened with email and web sites during the late 1990's - early 2000's, more and more managers are looking to move from ubiquitous social media tactics to the most appropriate business use case and processes. This step becomes even more important considering the year over year contraction in IT budgets and the consequent need to maximize return on every dollar spent in new technologies. Ray Wang, CEO and Principal Analyst at Constellation Research, suggests engagement through collaborative technologies both as a conceptual model and a transformational tool for enterprises to reap business value. Without participation - the reasoning goes - there is no value and good technology alone is not enough to guarantee employee and customer adoption. Enterprise gamification is a new lever to succeed with Social Business by directing a critical mass of participation towards desired outcomes. What kind of outcomes? A recent study from Constellation Research (see 2012 Q1 Gamification Early Adopters Best Practices) highlights how Marketing, Customer Service and HR are leading the pack with gamification in processes such as: Sustaining long term customer loyalty (76.4%) Improving response in campaign to lead (74.5%) Right channeling incidents for resolution in social media (67.3%) Growing the number service and support incidents resolved by the community (63.6%) Improving employee referral rates and effective recruiting (43.6%) Driving on-boarding success with new hires (20%) More than simply adding badges, points and leaderboards to existing processes, enterprise gamification should be holistically embedded into employee and customer experience to stimulate specific behaviors. According to Ray Wang this can be done at three core levels: Measurable actions. The behaviors we want to facilitate consist of granular actions (i.e likes, comments, posts, recommendations, etc) and more complex actions (i.e projects, initiatives, programmes) attributed to individuals, groups and/or external actors  Reputation. The reputation an individual has earned through his actions is a key factor in building motivation among others and it is determined by its identity, social standing status and competitiveness Incentives or the intrinsic and extrinsic rewards that motivate behaviors and drive actions Listen to Ray Wang's video-interview to learn more about the dynamics that are shaping the future of collaboration and how gamification can help organizations attain new levels of engagement.

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  • The Social Business Thought Leaders - Esteban Kolsky

    - by kellsey.ruppel
    Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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