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  • Mapping Your Customer Experience Journey

    - by Michael Hylton
    For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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  • Apress Deal of the Day - 15/March/2011

    - by TATWORTH
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Today’s $10 (about £6.50) offer from Apress at http://www.apress.com/info/dailydeal is: Pro SQL Server 2008 Analytics: Delivering Sales and Marketing Dashboards Pro SQL Server 2008 Analytics provides everything you need to know to develop sophisticated and visually appealing sales and marketing dashboards using SQL Server 2008 and to integrate those dashboards with SharePoint, PerformancePoint, and other key Microsoft technologies. $49.99 | Published May 2009 | Brian Paulen

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  • Sneak Preview - New CodePlex UI

    We have been busy the last several months working to improve the overall experience for the CodePlex community. We have been working through some of the top requested items, such as our big announcement last week enabling Git. Something that is not explicitly on the feature request list are requests to update the web site look and user experience.  As Brian Harry mentioned, the Future of CodePlex is Bright, so it is time to start brightening up the place. Goals As with any sizeable change you need to decide the scope of changes you want to tackle. We decided that we would optimize on incremental improvements verses taking months to get a completely new experience released. Our goals with this user experience work is to refresh the look and feel of the site, introduce new visual elements and set up the site for future structural changes. So this is not the end, just the beginning. Early Views I want to set a few expectations first, these screen shots are not final, and we are still working through the content and final element placement. Feedback is always welcome, just take that in mind as you review the images. New CodePlex Home The navigation changed a good bit on the home page and we have moved the search to a more consistent location across the site.   User Profile Users Home Page The goal was to make it easier to find and take action on common tasks such as creating projects. Project Home Issue Tracker   This should give you a taste of where we are going with the new user experience.     As always we love the feedback, either comment below, find us on Twitter @codeplex or @mgroves84, or create or vote up suggestions.

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  • Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

    - by Richard Lefebvre
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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  • Blog Rebranding

    I have been spending more and more time on learning as much as I can on Agile Development and also have been fairly immersed in rolling out TFS 2010 in our environment.  I feel like it is time to talk about some of my experiences.  With that, I am rebranding my blog to focus on these topics.  I am going to start with a bunch of blogs on the process I have gone through getting TFS 2010 configured for our development teams. Last week, Brian Harry was in our office and gave a great talk on the improved tools in TFS 2010 and how Microsoft uses the tools internally.  I followed that up with a high-level overview of the improved out of the box process templates and the process to customize them.  I am definitely very excited about the new features in 2010 and hopefully will keep up my motivation to blog about it.  I am writing my first post right now about the process I went through to build a task progress report based on the user story progress report in the MSF for Agile Development template.  Stay tunedDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Using Git with TFS projects

    If you having been following the updates to CodePlex over the last several months you will have noticed that we added support for Git source control. It is important to the CodePlex team to enable developers to use the source control system that supports their development style whether it is distributed version control or centralized version control. There are many projects on CodePlex that are using TFS centralized version control. But we continue to see more and more developers interested in using Git. Last week Brian Harry announced a new open source project called Git-TF. Git-TF is a client side bridge that enabled developer to use Git locally and push to a remote backed by Team Foundation version control. Git-TF also works great for TFS based projects on CodePlex. You may already be familiar with git-tfs. Git-TFS is a similar client side bridge between Git and TFS. Git-TFS works great if you are on Windows since it depends on the TFS .Net client object model. Git-TF adds the ability to use a Git to TFS bridge on multiple platforms since it is written in Java. You can use it on Mac OS X, Linux, and Windows, etc. Since you are connecting to a TFS Server when using Git-TF make sure you use your CodePlex TFS account name: snd\YOUR_USERNAME_cp along with your password. At this point, you will need to be a member of the project to connect using Git-TF. Resources Git-TF Getting Started Guide Download: Git-TF Git-TF Source on CodePlex

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  • SUPER CSV write bean to CSV.

    - by ButtersB
    Here is my class, public class FreebasePeopleResults { public String intendedSearch; public String weight; public Double heightMeters; public Integer age; public String type; public String parents; public String profession; public String alias; public String children; public String siblings; public String spouse; public String degree; public String institution; public String wikipediaId; public String guid; public String id; public String gender; public String name; public String ethnicity; public String articleText; public String dob; public String getWeight() { return weight; } public void setWeight(String weight) { this.weight = weight; } public Double getHeightMeters() { return heightMeters; } public void setHeightMeters(Double heightMeters) { this.heightMeters = heightMeters; } public String getParents() { return parents; } public void setParents(String parents) { this.parents = parents; } public Integer getAge() { return age; } public void setAge(Integer age) { this.age = age; } public String getProfession() { return profession; } public void setProfession(String profession) { this.profession = profession; } public String getAlias() { return alias; } public void setAlias(String alias) { this.alias = alias; } public String getChildren() { return children; } public void setChildren(String children) { this.children = children; } public String getSpouse() { return spouse; } public void setSpouse(String spouse) { this.spouse = spouse; } public String getDegree() { return degree; } public void setDegree(String degree) { this.degree = degree; } public String getInstitution() { return institution; } public void setInstitution(String institution) { this.institution = institution; } public String getWikipediaId() { return wikipediaId; } public void setWikipediaId(String wikipediaId) { this.wikipediaId = wikipediaId; } public String getGuid() { return guid; } public void setGuid(String guid) { this.guid = guid; } public String getId() { return id; } public void setId(String id) { this.id = id; } public String getGender() { return gender; } public void setGender(String gender) { this.gender = gender; } public String getName() { return name; } public void setName(String name) { this.name = name; } public String getEthnicity() { return ethnicity; } public void setEthnicity(String ethnicity) { this.ethnicity = ethnicity; } public String getArticleText() { return articleText; } public void setArticleText(String articleText) { this.articleText = articleText; } public String getDob() { return dob; } public void setDob(String dob) { this.dob = dob; } public String getType() { return type; } public void setType(String type) { this.type = type; } public String getSiblings() { return siblings; } public void setSiblings(String siblings) { this.siblings = siblings; } public String getIntendedSearch() { return intendedSearch; } public void setIntendedSearch(String intendedSearch) { this.intendedSearch = intendedSearch; } } Here is my CSV writer method import java.io.FileWriter; import java.io.IOException; import java.util.ArrayList; import org.supercsv.io.CsvBeanWriter; import org.supercsv.prefs.CsvPreference; public class CSVUtils { public static void writeCSVFromList(ArrayList<FreebasePeopleResults> people, boolean writeHeader) throws IOException{ //String[] header = new String []{"title","acronym","globalId","interfaceId","developer","description","publisher","genre","subGenre","platform","esrb","reviewScore","releaseDate","price","cheatArticleId"}; FileWriter file = new FileWriter("/brian/brian/Documents/people-freebase.csv", true); // write the partial data CsvBeanWriter writer = new CsvBeanWriter(file, CsvPreference.EXCEL_PREFERENCE); for(FreebasePeopleResults person:people){ writer.write(person); } writer.close(); // show output } } I keep getting output errors. Here is the error: There is no content to write for line 2 context: Line: 2 Column: 0 Raw line: null Now, I know it is now totally null, so I am confused.

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  • WCF - problem with local service (The server has rejected the client credentials.)

    - by H4mm3rHead
    Hi, I have a simple setup, a WPF application running on the machine and a WCF service hosted within a Windows Service on the same machine (always on the same machine). When i debug on one computer i can easily access the local WCF Service. When i run it on another machine i get an error: "The server has rejected the client credentials." Some of my observations are, that at my local machine i have no domain/network. Its my home machine. When at a customers site, it will not run, and gives the above error. Anyone got any ideas on why this is different on these computers? /Brian

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  • How to avoid OLEDB converting "."s into "#"s in column names?

    - by Andrew Miner
    I'm using the ACE OLEDB driver to read from an Excel 2007 spreadsheet, and I'm finding that any '.' character in column names get converted to a '#' character. For example, if I have the following in a spreadsheet: Name Amt. Due Due Date Andrew 12.50 4/1/2010 Brian 20.00 4/12/2010 Charlie 1000.00 6/30/2010 the name of the second column would be reported as "Amt# Due" when read with the following code: OleDbConnection connection = new OleDbConnection( "Provider=Microsoft.ACE.OLEDB.12.0; Data Source={0}; " + "Extended Properties=\"Excel 12.0 Xml;HDR=YES;FMT=Delimited;IMEX=1\""); OldDbCommand command = new OleDbCommand("SELECT * FROM MyTable", connection); OleDbReader dataReader = command.ExecuteReader(); System.Console.WriteLine(dataReader.GetName(1)); I've read through all the documentation I can find and I haven't found anything which even mentions that this will happen. Has anyone run into this before? Is there a way to fix this behavior?

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  • Linq to SQl over WCF Timesout after several calls

    - by Redeemed1
    I have a L2S Repository class which instantiates the L2S DataContext in its constructor. The repository is instantiated at run time (using Unity) in a service hosted in IIS with WCF. When I run up the client MVC applicaton the calls to the backend WCF service work for a while and then timeout. I suspected perhaps a database issue as I was depending on IIS garbage collection to dispose of unused DataContext instances in the IIS host but when I checked the characteristics of the problem I notice the following: The client makes the call to WCF but the WCF service does not respond. Next, the client times out Some time later (several minutes) the service actually executes the request by instantiating the repository and servicing the call. I have checked both client and server traces logs and only the client shows WCF errors (the timeout error). Where should I look? Is it something in WCF or is L2S possibly blocking with unfreed conenctions, resources etc.? Many thanks Brian

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  • Error when specifying tag attributes in NHaml

    - by jessegavin
    I am just getting started with NHaml and ran into a snag. This is my application.haml file: %html %head %title = Get Some Data %link{ href="/media/css/styles.css", rel="Stylesheet", type="text/css" } %body %div.page %h1 = Get Some Data _ When I try to view in a browser it throw the following error: NHaml.Exceptions.SyntaxException: The attribute ',' is occurs twice. If I remove the line beginning with %link it works fine. What am I doing wrong? I am following the step-by-step from Brian Hartsock: http://blog.brianhartsock.com/2009/01/15/using-nhaml-from-source/#nhaml_reference

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  • Prolog Program for a recordings database

    - by RP
    I have three types of facts: album(code, artist, title, date). songs(code, songlist). musicians(code, list). Example: album(123, 'Rolling Stones', 'Beggars Banquet', 1968). songs(123, ['Sympathy for the Devil', 'Street Fighting Man']). musicians(123, [[vocals, 'Mick Jagger'], [guitar, 'Keith Richards', 'Brian Jones']]. I need to create these 4 rules: together(X,Y) This succeeds if X and Y have played on the same album. artistchain(X,Y) This succeeds if a chain of albums exists from X to Y; two musicians are linked in the chain by 'together'. role(X,Y) This succeeds if X had role Y (e.g. guitar) ever. song(X,Y) This succeeds if artist X recorded song Y. Any help?

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  • Error getting SVN repo of Liferay in Eclipse

    - by Tim
    Hello, Im using Eclipse Galileo and have installed Subclipse. I looked at the svn repo url at http://www.liferay.com/web/brian.chan/blog/-/blogs/changes-to-anonymous-access-to-liferay-s-svn and then tried to get Liferay from their SVN repository in Eclipse, using svn://svn.liferay.com/repos/public --username guest,but i get the following error message: Error validating location: "org.tigris.subversion.javahl.ClientException:No connection could be made because the target machine actively refused it. svn: Cant connect to host 'svn.liferay.com':No connection could be made because the target machine actively refused it Any way to fix this ? Thank You

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  • Order of imports in C#

    - by BrianK
    How do you like to arrange your "using xxx" imports in C#? I got bored the other day and put them in order from shortest to longest. using System; using System.Web; using System.Data; using System.Linq; using System.Web.UI; using Telerik.Web.UI; using System.Drawing; using System.Collections; using System.Configuration; using System.Web.UI.WebControls; using System.Collections.Generic; Brian

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  • Strange Exception on getGeneratedKeys() with JDBC for MySQL 5.1

    - by sweeney
    Hello, I'm using JDBC to insert a row into a MYSQL database. I build a parameterized command, execute it and attempt to retrieve the auto generated keys as follows: String sql = "INSERT IGNORE INTO `users` (`email`, `pass-hash`) VALUES (?, ?)"; Connection conn = SQLAccess.getConnection(); PreparedStatement ps = conn.prepareStatement(sql); ps.setString(1, login); ps.setString(2, passHash); int count = ps.executeUpdate(); if (count == 1) { ResultSet rs = ps.getGeneratedKeys(); rs.next(); //some more stuff... } For some reason, I get the following SQLException on the line containing ResultSet rs = ps.getGeneratedKeys();: !Statement.Generated Keys Not Requested! Any thoughts? When I run the same query, as generated by running the app through the debugger, in a MySQL browser it executes without incident. Thanks, brian

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  • Procedural music generation?

    - by anon
    Anyone have good book / article recommendation for procedural generation of background music? (No vocals, just instruments). I'm not interested in: How do I generate the sound of a particular note on a particular instrument I'm interested in: How do I generate the melody / score for the music. Thanks! EDIT: Thanks for the reference to Brian Eno. I'm definitely looking into the ambient/user can ignore type of music. I.e. think the background music of a game. It's there to provide some basic mood, but the focus is the game.

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  • Overriding Doctrine_Record (sfDoctrineRecord) instance methods in Doctrine PHP Symfony

    - by notbrain
    My background is in Propel, so I was hoping it would be a simple thing to override a magical getter in a Doctrine_Record (sfDoctrineRecord), but I'm getting either a Segfault or the override method is simply ignored in favor of the one in the superclass. https://gist.github.com/697008eaf4d7b606286a class FaqCategory extends BaseFaqCategory { public function __toString() { return $this->getCategory(); } // doesn't work // override getDisplayName to fall back to category name if getDisplayName doesn't exist public function getDisplayName() { // also tried parent::getDisplayName() but got segfault(!) if(isset($this->display_name)) { $display_name = $this->display_name; } else { $display_name = $this->category; } return $display_name; } } What is the proper Doctrine way to extend/override methods on an instance of Doctrine_Record (via sfDoctrineRecord extends Doctrine_Record)? This has to be doable...or should I be looking at the Template documentation? Thanks, Brian

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  • Gluster strange issue with shared mount point like seprate mount.

    - by Satish
    I have two nodes and for experiment i have install glusterfs and create volume and successfully mounted on own node, but if i create file in node1 it is not showing in node2, look like both behaving like they are separate. node1 10.101.140.10:/nova-gluster-vol 2.0G 820M 1.2G 41% /mnt node2 10.101.140.10:/nova-gluster-vol 2.0G 33M 2.0G 2% /mnt volume info split brian $ sudo gluster volume heal nova-gluster-vol info split-brain Gathering Heal info on volume nova-gluster-vol has been successful Brick 10.101.140.10:/brick1/sdb Number of entries: 0 Brick 10.101.140.20:/brick1/sdb Number of entries: 0 test node1 $ echo "TEST" > /mnt/node1 $ ls -l /mnt/node1 -rw-r--r-- 1 root root 5 Oct 27 17:47 /mnt/node1 node2 (file isn't there, while they are shared mount) $ ls -l /mnt/node1 ls: cannot access /mnt/node1: No such file or directory What i am missing??

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  • Getting error on inserting tuple values in postgreSQL table using python

    - by rahman.bd
    Hello, I want to keep last.fm's user recent music tracks list to postgresql database table using pylast interface.But when I tried to insert values to the table it shows errors.Code example: for i, artist in enumerate(recent_tracks): for key in sorted(artist): cur.execute(""" INSERT INTO u_recent_track(Playback_date,Time_stamp,Track) VALUES (%s,%s)""", (key, artist[key])) conn.commit() cur.execute("SELECT * FROM u_recent_track;") cur.fetchone() for row in cur: print ' '.join(row[1:]) cur.close() conn.close() Here "recent_tracks" tuple have the values for example: artist 0 - playback_date : 5 May 2010, 11:14 - timestamp : 1273058099 - track : Brian Eno - Web I want to store these value under u_recent_track(Tid,Playback_date,Time_stamp,Track).Can anybody have idea how to sort out this problem? when I tried to run, it shows error: Traceback (most recent call last): File "F:\JavaWorkspace\Test\src\recent_track_database.py", line 50, in <module> VALUES (%s,%s,%s)""", (key, artist[key])) IndexError: tuple index out of range Thanks in advanced!

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  • Will WF 4.0 make me Obsolete

    - by codemnky
    I saw a post on Oslo about making us obsolete. I just happened to listen to the latest Deep Fried Episode with Brian Noyes. They were talking about SharePoint and Windows Workflow and how the "dream" of Windows Workflow is to let mere Business Analyst Drag and Drop their way to a functioning service. I am a newbie dotnet developer, and afraid that by the time I get to Consulting "Level" my skills would be obsolete. Should I abandon learning basic skills and just learn how to work with Frameworks and Packaged applications such as SAP, SharePoint, BizTalk. Am I wasting time trying to learn Expression Trees and Func of T's?

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  • Evaluation of jQuery function variable value during definition of that function

    - by thesnail
    I have a large number of rows in a table within which I wish to attach a unique colorpicker (jQuery plugin) to each cell in a particular column identified by unique ids. Given this, I want to automate the generation of instances of the colorpicker as follows: var myrows={"a","b","c",.....} var mycolours={"ffffff","fcdfcd","123123"...} for (var i=0;i<myrows.length;i++) { $("#"+myrows[i]+"colour").ColorPicker({flat: false, color: mycolours[i], onChange: function (hsb, hex, rgb) { $("#"+myrows[i]+"currentcolour").css('backgroundColor', '#' + hex); } }); Now this doesn't work because the evaluation of the $("#"+myrows[i]+"currentcolour") component occurs at the time the function is called, not when it is defined (which is want I need). Given that this plugin javascript appends its code to the level and not to the underlying DOM component that I am accessing above so can't derive what id this pertains to, how can I evaluate the variable during function declaration/definition? Thanks for any help/insight anyone can give. Brian.

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  • MVC on Server 2008 R2 - How?

    - by Redeemed1
    I have a new WIndows Server 2008 R2 x64 DataCentre with Framework 3.5 SP1 and Framework 4 installed. When I install my MVC application (VS 2008 MVC 2.0 using a Web Setup project installer) and browse to the application I get an error that System.Web.Mvc cannot be found. If I copy the relevant DLLs (System.Web.Mvc etc)into the bin directory the app runs up perfectly. I have checked everywhere for an installer but can only find the VS2008 related bits, no server runtime. How do I get ASP.Net MVC installed in this environment so that we don't have to Copy Local the dlls? Many thanks Brian

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  • How to show content from contentPlaceholder inline

    - by H4mm3rHead
    Hi, I have a page where i in my masterpage have a toolbar with a "Home" button to the far left. This button is not in a contentplaceholder but on the page. I want to have the opportunity for derived pages to add their own controls or whatever to the toolbar to be whown after the "home" button. But how to do this? I have tried to put in a content placeholder, but it seems that i cannot get it to show inline with the other stuff, it breaks and the content of the contentplaceholder is shown below the button instead. anyone know how to solve this? /Brian

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  • Problem with absolute positioning div over SWF and IE 8.

    - by Michael S. Kelly
    I'm attempting to use the old IFrame-over-SWF trick to get HTML to display "inside" a SWF. I'm following the example provided by Brian Deitte at: http://www.deitte.com/IFrameDemo3/IFrameDemo.html. (The source code can be viewed and downloaded by right-clicking on the SWF and selecting "View Source".) In the latest versions of Firefox, Google, Opera, and Safari on the Mac, it all looks good. But in IE 8 the absolutely positioned div containing the IFrame is positioned too far up and left, and the height and width are considerably smaller. Thoughts?

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  • What do you read?

    - by sixtyfootersdude
    I have almost finished reading all the articles on Joel on software. I am a new developer and hoping to get something interesting to read. Here is what is currently on my list: Java Concurrency in Practice by Brian Goetz sed & awk by Dougherty & Robbins (O'Reilly) The Pragmatic Programmer by Andrew Hunt and David Thomas Head First Design Patterns Can anyone suggest anything else? Would especially like something similar to Joel. Something that is a bit edgy but informative. Pragmatic programmer has some key concepts but is a bit dry.

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