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• how to improve design ability

  - by Cong Hui

  I recently went on a couple of interviews and all of them asked a one or two design questions, like how you would design a chess, monopoly, and so on. I didn't do good on those since I am a college student and lack of the experience of implementing big and complex systems. I figure the only way to improve my design capability is to read lots of others' code and try to implement myself. Therefore, for those companies that ask these questions, what are their real goals in this? I figure most of college grads start off working in a team guided by a senior leader in their first jobs. They might not have lots of design experience fresh out of colleges. Anyone could give pointers about how to practice those skills? Thank you very much

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Onsite Testing for Partners at Oracle OpenWorld San Francisco 2012

  - by Paul Sorensen

  If your company is a member of the Oracle PartnerNetwork Exchange, then you'll want to earn your certification and become Oracle Specialized by participating in the special Test Fest at the Oracle OpenWorld San Francisco 2012. The Oracle PartnerNetwork team has provided the following video with additional information about this fantastic opportunity. Ten sessions will be held during the conference.  Visit this PartnerNetwork Exchange web page for detailed information. You can see the testing session schedule, check out prep materials and get pre-registered to take your exam. If you are an employee of one of Oracle's partner companies (especially the PartnerNetwork Exchange) we hope that you will take advantage of this great opportunity to earn an Oracle certification!

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• Is it normal for a company to have programmers on such a rigid schedule?

  - by q303

  So I've been working at this job for a couple of months. I'm a little frustrated because I do my best work from 2 to 7. In previous jobs, I've come in at 9:30-10:00 and leave at 7. Some companies have been okay with this, others have not. But my current company insists on my being there at 8:30. Any deviation from this is a big deal. Is this typical? I have colleagues who are more 9:30 to 6:30, 10:00-7:00 guys...but maybe that is just startup culture? I don't see why, given that I don't meet clients, etc. what the advantage to having things be so rigid could be. I also don't see why if there is 15 to 20 minute variation sometimes in coming in, why people don't just assume that I will adjust when I leave... Are these unreasonable expectations as a developer or am I missing something?

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• Top reasons why programmers are fired. [closed]

  - by Blankman

  Have you ever been fired before, or one of your colleagues? What were the main reasons for him being fired? The objective of this question is to get a list/description of other peoples experiences too see if we can come up with a theme of why people are let go. For those that work for consulting companies, I would guess one of the main reasons would be a developer is just too slow pumping out code. So my guesses would be: 1) attitude 2) too slow Please specify if you are saying something from experience or just guessing.

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• Canon MP495 Scanner not working

  - by Andrew

  Running 12.04, installed and updated latest drivers for MP495 but nothing stil. latest drivers provided here: https://code.launchpad.net/~michael-gruz/+archive/canon-trunk/+packages Followed this guide to the letter: http://ubuntuforums.org/showthread.php?t=1602839&page=11 Xsane and simple scan do not work. I have tried various other programs and have nothing... People are saying it works well with 11.10, so I don't know what the deal is with 12.04. Any help would be greatly appreciated as I need this printer for my out-of-home business, and I really don't want to switch back windows just for a freaking scanner to function. Why don't these companies realise ubuntu users need to print things too?!

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• Is there value in having technical authors in a software team?

  - by Desolate Planet

  During my 5 years in IT as a software developer, I've noticed that developers have a strong distaste towards doing any documentation. The act of taking screenshots and creating documentation seems to be a painful and time consuming experience. In one company I worked for, we had a technical documentation team with two technical authors and they developed all the user guides for our customers. In other companies where I've suggested hiring a technical author, I've been told they are not worth the money, but I'm a little unsure if that rings true. Is it better to have developers stop coding and take half a day to do screenshots and create the various guides or is it worth hiring someone who handles such tasks?

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• Is extensive documentation a code smell?

  - by Griffin

  Every library, open-source project, and SDK/API I've ever come across has come packaged with a (usually large) documentation file, and this seems contradictory to the wide-spread belief that good code needs little to no comments. What separates documentation from this programming methodology? a one to two page overview of a package seems reasonable, but elegant code combined with standard intelisense should have theoretically deprecated the practice of documentation by now IMO. I feel like companies only create detailed documentation and tutorials because its what they've always done. Why should developers have to constantly be searching through online documentation in order to learn how to do things when such information should be intrinsic to the classes, methods and namespaces?

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• Where can you find your first customers as a freelancer?

  - by Adam Smith

  I want to start doing freelance work, but no matter how I look at it, it seems like the best way to get customers and to have work most of the time, you have to already be in the freelancing game. Most freelancers I've talked to have had the same customers over the years or got new customers because their satisfied clients referred them. What I'd like to know from the successful people here that work as freelancers is how do you start doing business when you haven't yet set foot in freelancing? I want to start small, creating websites that won't require me to hire other people other than maybe a designer I already know. (I'd like to create desktop applications as well, but I think I should keep that for later when I'm more experienced) . I thought about localized Google ads or visiting companies and meeting the people in charge there, but I wouldn't know which kind of businesses to look for or if it's even a good way to approach this. Anyone care to share their personal startup experiences / advice that can help future freelancers?

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• Modern.IE VM license

  - by Thomas W.

  Microsoft provides some VMs for testing purposes (advertised on StackOverflow) and I'm trying to understand the license terms. The one I don't really understand is 1.b. You may use the software for testing purposes only. You may not use the software for commercial purposes. My thoughts: a) Testing a website in several browsers on several different virtual machines seems a quite professional approach. I hardly believe many private developers would do that. Of course they should, but which private developer has the time to do so? b) If that's really only available to private developers, what is the offer to companies doing the same thing? I am missing the advertisement for a paid service. My question as a non-native English speaker: Is testing by a company considered as a commercial purpose? Can I use the VMs within a company for testing or not?

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• Big Data Appliance

  - by David Dorf

  Today Oracle announced the next release of it's Big Data Appliance, an engineered system composed of hardware and software targeting the efficient processing of big data.  The solution leverages 288 Intel cores running Cloudera's distribution of Apache Hadoop in 1.1 TB of main memory.  This monster helps companies acquire, organize, and analyze large volumes of structured and un-structured data. Additionally a new versions of the Oracle Big Data Connectors and Oracle NoSQL Database were released. Why is this important to retailers?  As the infographic below conveys, mobile and social have added even more data to the already huge collections of POS transactions and e-commerce weblogs.  Retailers know that mining that data will help them make better decisions that lead to increased sales, better customer service, and ultimately a successful retail business. Monetate

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• I need help with algorithms, how do I improve?

  - by David Burr

  I usually do well at figuring out solutions to programming assignments but for some reason, I'm really struggling in my Algorithms class. I'm not failing but I know I can do better. When I'm confronted with problems like "Divide the array to 2 subarrays so that the sum of each subarray is equal to the other subarray," I feel like my brain won't cooperate and think and I end up not being able to solve it. Some of the things I'm doing right now to help myself: reading CLR (1st ed.) -- it takes a lot of time for stuff to sink in and I can't understand most of it solving some problems -- no matter how much I try, most of the time, I end up googling for the solution before I understand how to solve it I know that good algorithmic skills are very important because lots of good companies ask these sorts of questions in their interview process so I'm a bit worried right now. What else can can I do to improve my algorithmic/problem solving skills? Any advice on how to deal with this?

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• Strategy for building an application to replace a large spreadsheet

  - by Dan Walmsley

  I'm working on an application that is going to replace a rather large spreadsheet. The spreadsheet is used to budget purchases and things like that. It is the largest spreadsheet I have ever seen, and it required a lot of manual data entry, so this application is going to automate much of that. But as I'm working on this I've noticed its slow going. And I got to thinking this must be a common thing to do many companies will start with something like a spreadsheet, then when they get too big to maintain that, they will get a custom application built. So is there anything out there ( a framework or similar ) that does this sort of thing, migrating a spreadsheet to a custom application. I've had a quick Google but not really seen the kind of thing that I'm looking for. It's too late for this project, but I thought it would be worth having a look for next time. How do you guys tackle this problem?

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• Career guidance/advice for Junior-level Software Engineer [closed]

  - by John Do

  I have quite a few questions on my mind, so please bare with me. Please don't feel obligated to answer all of them, any as you choose will do. I'd appreciate if you could share some insight on any of these. Before I begin, some context: I currently have almost two years of professional experience as a Software Engineer, mainly developing software in Java. At this point, I feel that I have reached the peak in my career growth at the current company I am at and therefore I am looking for a new job, ideally again, as a Software Engineer. I have been interviewing for the past few months casually but have not had luck with companies I have a passion for. So, in no particular order - 1) In general, what are your thoughts on having graduate degrees in CS / Software Engineering. How much does it influence a salary increase, and do you think it's beneficial when working on real-world problems? I get the sense that a graduate degree in the field is trivial unless you really have a passion for research. 2) In general, in professional practice, how often had you have to write your own data structures and "complex" algorithms from scratch? In my own work, I have found myself relying mainly on third-party frameworks and the Java standard library to implement solutions as per business requirements. What are your thoughts on this? 3) In terms of resume, I feel the most ambivalent here. I want to be able to "blemish" my resume to a certain extent so that it stands out from others', but at the same time I do not want to over-exagerate my abilities. How do you strike a balance here? For example: I say that I am proficient in Java with data structures and algorithms. This is obviously a subjective and relative statement. I've taken the classes in my undergrad, and I've applied it in my work experience. What I feel as "prociency" can be seen as junior-level to others. How do you know what to say? Most of the time, recruiters (with no technical background) will be looking for keywords that stand out. This leads me to my next question (4). 4) Just from interviewing for the past few months (and getting plenty of rejections), I've come to realize that I may not be as proficient in data structures and algorithms as I thought I was. Do you think it's a good idea to remove the "proficient in java/data structure and algorithms"? I feel that being too hoenst on the resume will impede me from scoring opportunities to even have an interview with top-notch companies. What are your thoughts? 5) What is the absolute "must-have" knowledge going into a technical interview? I've been practicing several algorithmic and data sturcture problems now, and I feel that my abilities to solve arbitrary problems efficiently has not gotten significantly better. Do you think these abilities are something innate - it's either you have in you, or you don't? How can you teach yourself to learn, if you will? 6) How easy is it to go from industry/function to the next? I work mainly with backend technologies and I'm now interested in working with the frontend, i.e javascript,jquery,php or even mobile development. In your own experience, how did you not get pidgeon holed in your career? I feel that the choices you make now ultimately decide your future. As cliche as it sounds, I think it may be true. Here's what I mean: you've worked mainly as a backend engineer, people are interested in you doing the same thing since you've already accumulated experience in that function. How do get experience in a new function if people won't accept you because you don't already have it? It's a catch 22, you see... Are side projects the only real way to help you move from one function to another that you're truly interested in? For example: I could start writing my own mobile applications, even though I've worked mainly on the backend. Thanks so much for the long read. As a relatively new engineer to the real world, I am very humble and would like those who are experienced to shed some light. Thank you so much.

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• How to manage and improve web application with 50 customers?

  - by Muhammet Göktürk Ayan

  First of all, sorry for my English. We've developed a Web Application using ASP.NET and Sql Server. We've started selling it and of course are still continually improving and developing it. The question is, how do we go about updating each client's version of the site? We have, maybe, 50 customers. 50 different folders and 50 different db's sounds like a bad idea. Is there any known method for solving this kind of scenario? For Explain: We are developing a Crm, for 50 companies. They will have 10 users maybe. It makes 500 users and their customers and products.

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• Risk for hosting SEO links. [closed]

  - by mconnors

  Possible Duplicate: SEO drawbacks of having paid links without nofollow? A few companies are will to pay us for links on our homepage. I am assuming these are legitimate sites although they are unrelated to our sites content. Would google penalize our site for having these links? We definitely need the revenue and we view this as selling advertising space- but I don't want to kill our good ranking. Does anyone have any insight, is it possible to ask google directly?

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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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• The death of Kodak digital

  - by Ken Hortsch

  Months ago Kodak announced that it was discontinuing its digital video to focus on “significant opportunities for profitable growth”.  Three years ago I picked up the little Kodak Zi6 (pronounced Zix) for the kids for Christmas.  It is an HD pocket video camera with a nice 3” LCD all built into a something a bit longer than an deck of cards.  It is low tech and great!  The kids have had a ball with it, and for around $100 it was perfect.  It comes with 2 AA rechargeable batteries and the recharger.  You can add an SD card, but don’t need to, and the USB is not a cable but a pop-out dongle so everything is right in the one package.  Too many companies look for the next big thing and fail to see the stuff that is good enough, and right in front of their eyes.

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• What do I need to do, to get placed in any software company?

  - by Anto Aravinth

  I'm doing my 3rd year CSE Engineering. I guess this is the right time to ask this question! As in the next year, I'm going to do projects, "get my hands dirty". And there is only few days left out, as I know many people in Stack Overflow are working in Software field, I thought to ask these question. Does the project that I'm doing in my final year need to be excellent? If so, what kind of project to do? And how do you say that the project is excellent or not? Writing the code is very fun and serious at times. But the code should have a good algorithm? And mostly in any software companies interview, what kind of question they ask? Not but not the least, mastering in any particular language speaks in interviews?

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• Do first impressions really count?

  - by Matt

  So, i am currently writing something up for a college class. Problem is everything is hypothetical. I need some proof. I believe a first impression on a website is imperative so that people actually use it and in my case, buy your product or services as well. Basically I'm wondering has there been any studies that shows how a better web design will increase revenue for any kind of services? I don't just mean selling products like a T-shirt, but labor services as well. If someone wanted their computer fixed and searched for companies that can do so, will a first impression on the website help them make their decision to use your company? Are there any studies like this? White papers maybe? Thanks!

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• Should I get my masters in Game Design and Development or Computer Science?

  - by Christopher Stephenson

  I am a recent grad with a B.S. in IT while I didn't minor in Game Desgin and development, I took few classes in it. During my job search I have seen that most gaming companies seems to want someone that majored in C.S, mathematics, or physics. During my undergrad I never had to take physics nor did I learn much about data structures and algorithms. These seem to be really important when searching for a job in game development. So I am thinking about going back to school to get my masters in either CS, or GDD. The problem though is which one? I am really not looking to create my own games, I just want to work on games.

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• Hologic Ensures Regulatory Compliance & UDI with Agile PLM for the Medical Device Industry

  - by Ulf Köster

  A new success story featuring Hologic, Inc., is now available. Hologic is known for developing innovative medical technology—like the world’s first 3-D mammogram—that can quickly diagnose women’s health issues and save lives in the process.The success story features Hologic’s use of Oracle Agile PLM to ensure regulatory compliance in every phase of product development, including managing all product-related data, design history files, and device master records. Hologic is using Oracle Agile PLM as the foundation for Unique Device Identification (UDI). Thanks to Agile PLM, Hologic can easily interface with the FDA’s database (GUDID) to streamline compliance, without devoting additional time and resources towards a new solution. Hologic is one of the first 2 companies granted production accounts by the FDA for GUDID submittal, and is the first company to submit official data. This an important milestone for Oracle Agile PLM, our partner Inspirage and the Medical Device industry as a whole. Read the full story here!

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• How can test users access an unpublished iOS app?

  - by David

  I am considering outsourcing the development of an iOS app to various independent developers. I will have have various testers of the app. We all work for separate companies. Some of these testers will be customers, who I would like feedback from. As there are multiple developers involved I expect there to be a new release on a daily basis. How can this be done? Would each of the testers need to buy some sort of license to avoid having to go through the app approval process? Is there any smooth way to do this so that it will not be a hassle for our friendly customers, who are willing to test our app?

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• Real Time BI in the Real World

  - by tobin.gilman(at)oracle.com

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} One of my favorite BI offerings from Oracle is a solution called Oracle Real Time Decisions.  Whenever I mention this product in customer meetings, eyes light up.  There are some fascinating examples of customers using it to up-sell, cross-sell, increase customer retention, and reduce risk in real time, with off the charts return on investment. I plan to share some of those stories in a future blog.  In this post however, I want to share some far more common real time analytics use case scenarios that are being addressed with widely deployed Oracle BI and data integration technologies Not all real time BI applications require continuous learning, predictive modeling, and data mining.  Many simply require the ability to integrate, aggregate, and access information that is current (typically within in few minutes or a few seconds).  The use cases are infinite.  A few I've seen: ·         Purchasing agents need to match demand against available inventory ·         Manufacturing planners need to monitor current parts and material against scheduled build plans ·         Airline agents need to match ticket demand against flight schedules, ·         Human resources managers need to track the status of global hiring requisitions against current headcount authorizations...you get the idea. One way of doing this is to run reports or federated queries directly against transactional systems.  That approach can be viable if you only need to access simple data sets on rare occasions.  High volume and complex queries can quickly bog down performance of mission critical transactional systems.  There is an architecturally simple way of solving the problem, and it's being applied by real companies around the world to solve real needs in real time.    Cbeyond is an Atlanta, GA based  provider of voice, data and mobile business applications delivers.  They deliver real time information to its call center agents  as they are interacting with their customers. The data they need resides in production CRM and other transactional systems, but  instead or reporting directly off the those systems, data is first moved to an operational data store (ODS).  Rather than running data intensive, time consuming, and performance degrading batch ETL routines to populate the ODS, Cbeyond uses Oracle Golden Gate software to incrementally capture and move only the changed records from log files of the transactional systems every few minutes.  There is no impact on transactional system performance, and the information needed by call center representatives is up to date.  Oracle Business Intelligence software presents the information to services reps in a rich, visual, and highly interactive format. Avea is similar to Cbeyond.  They are a telecommunications company who integrates billing and customer information in an ODS that is accessed by their call center agents in real time using Oracle Golden Gate and Oracle Business Intelligence.  They've taken it a step further by using the ODS to feed a data warehouse.  The operational data store provides the current information needed by call center agents during "in flight" customer interactions.  The data warehouse is used for more sophisticated analysis of historical data.  For maximum performance, both the ODS and data warehouse run on the Oracle Exadata Database Machine. These are practical illustrations of companies addressing real time reporting and analysis needs using established business intelligence/data warehousing methodologies and tools common to many IT departments.  If real time BI could benefit your organization, you may be already be closer than you thought to having the pieces in place to solving the problem.    Give us a shout if you are interested in learning more or if you have an interesting use or approach to real-time BI.

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• links for 2011-02-11

  - by Bob Rhubart

  New Versions of Whitepapers are available (The Shorten Spot) Anthony Shorten shares the details on several recently updated Updated Oracle Utilities Application Framework white papers. (tags: oracle otn whitepapers) Energy Firms Targetted for Sensitive Documents (Oracle IRM, the official blog) Numerous multinational energy companies have been targeted by hackers who have been focusing on financial documents related to oil and gas field exploration, bidding contracts, and drilling rights, as well as proprietary industrial process documents, according to a new McAfee report. (tags: oracle otn security) Get Your Workshop Hands On! New Developer Day Cities & Dates (Oracle Technology Network Blog (aka TechBlog)) Oracle Technology Network's Justin Kestelyn share information on upcoming OTN Developer days. (tags: oracle otn events)

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