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• Help Prevent Carpal Tunnel Problems with Workrave

  - by Matthew Guay

  Whether for work or leisure, many of us spend entirely too much time on the computer everyday.  This puts us at risk of having or aggravating Carpal Tunnel problems, but thanks to Workrave you can help to divert these problems. Workrave helps Carpal Tunnel problems by reminding you to get away from your computer periodically.  Breaking up your computer time with movement can help alleviate many computer and office related health problems.  Workrave helps by reminding you to take short pauses after several minutes of computer use, and longer breaks after continued use.  You can also use it to keep from using the computer for too much You time in a day.  Since you can change the settings to suit you, this can be a great way to make sure you’re getting the breaks you need. Install Workrave on Windows If you’re using Workrave on Windows, download (link below) and install it with the default settings. One installation setting you may wish to change is the startup.  By default Workrave will run automatically when you start your computer; if you don’t want this, you can simply uncheck the box and proceed with the installation. Once setup is finished, you can run Workrave directly from the installer. Or you can open it from your start menu by entering “workrave” in the search box. Install Workrave in Ubuntu If you wish to use it in Ubuntu, you can install it directly from the Ubuntu Software Center.  Click the Applications menu, and select Ubuntu Software Center. Enter “workrave” into the search box in the top right corner of the Software Center, and it will automatically find it.  Click the arrow to proceed to Workrave’s page. This will give you information about Workrave; simply click Install to install Workrave on your system. Enter your password when prompted. Workrave will automatically download and install.   When finished, you can find Workrave in your Applications menu under Universal Access. Using Workrave Workrave by default shows a small counter on your desktop, showing the length of time until your next Micro break (30 second break), Rest break (10 minute break), and max amount of computer usage for the day. When it’s time for a micro break, Workrave will popup a reminder on your desktop. If you continue working, it will disappear at the end of the timer.  If you stop, it will start a micro-break which will freeze most on-screen activities until the timer is over.  You can click Skip or Postpone if you do not want to take a break right then. After an hour of work, Workrave will give you a 10 minute rest break.  During this it will show you some exercises that can help eliminate eyestrain, muscle tension, and other problems from prolonged computer usage.  You can click through the exercises, or can skip or postpone the break if you wish.   Preferences You can change your Workrave preferences by right-clicking on its icon in your system tray and selecting Preferences. Here you can customize the time between your breaks, and the length of your breaks.  You can also change your daily computer usage limit, and can even turn off the postpone and skip buttons on notifications if you want to make sure you follow Workrave and take your rests! From the context menu, you can also choose Statistics.  This gives you an overview of how many breaks, prompts, and more were shown on a given day.  It also shows a total Overdue time, which is the total length of the breaks you skipped or postponed.  You can view your Workrave history as well by simply selecting a date on the calendar.   Additionally, the Activity tab in the Statics pane shows more info about your computer usage, including total mouse movement, mouse button clicks, and keystrokes. Conclusion Whether you’re suffering with Carpal Tunnel or trying to prevent it, Workrave is a great solution to help remind you to get away from your computer periodically and rest.  Of course, since you can simply postpone or skip the prompts, you’ve still got to make an effort to help your own health.  But it does give you a great way to remind yourself to get away from the computer, and especially for geeks, this may be something that we really need! Download Workrave Similar Articles Productive Geek Tips Switch to the Dvorak Keyboard Layout in XPAccess Your MySQL Server Remotely Over SSHHow to Secure Gaim Instant Messenger traffic at Work with SecureCRT and SSHConnect to VMware Server Console Over SSHDisclaimers TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional StockFox puts a Lightweight Stock Ticker in your Statusbar Explore Google Public Data Visually The Ultimate Excel Cheatsheet Convert the Quick Launch Bar into a Super Application Launcher Automate Tasks in Linux with Crontab Discover New Bundled Feeds in Google Reader

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• Supporting users if they're not on your site

  - by Roger Hart

  Have a look at this Read Write Web article, specifically the paragraph in bold and the comments. Have a wry chuckle, or maybe weep for the future of humanity - your call. Then pause, and worry about information architecture. The short story: Read Write Web bumps up the Google rankings for "Facebook login" at the same time as Facebook makes UI changes, and a few hundred users get confused and leave comments on Read Write Web complaining about not being able to log in to their Facebook accounts.* Blindly clicking the first Google result is not a navigation behaviour I'd anticipated for folks visiting big names sites like Facebook. But then, I use Launchy and don't know where any of my files are, depend on Firefox auto-complete, view Facebook through my IM client, and don't need a map to find my backside with both hands. Not all our users behave in the same way, which means not all of our architecture is within our control, and people can get to your content in all sorts of ways. Even if the Read Write Web episode is a prank of some kind (there are, after all, plenty of folks who enjoy orchestrated trolling) it's still a useful reminder. Your users may take paths through and to your content you cannot control, and they are unlikely to deconstruct their assumptions along the way. I guess the meaningful question is: can you still support those users? If they get to you from Google instead of your front door, does what they find still make sense? Does your information architecture still work if your guests come in through the bathroom window? Ok, so here they broke into the house next door - you can't be expected to deal with that. But the rest is well worth thinking about. Other off-site interaction It's rarely going to be as funny as the comments at Read Write Web, but your users are going to do, say, and read things they think of as being about you and your products, in places you don't control. That's good. If you pay attention to it, you get data. Your users get a better experience. There are easy wins, too. Blogs, forums, social media &c. People may look for and find help with your product on blogs and forums, on Twitter, and what have you. They may learn about your brand in the same way. That's fine, it's an interaction you can be part of. It's time-consuming, certainly, but you have the option. You won't get a blogger to incorporate your site navigation just in case your users end up there, but you can be there when they do. Again, Anne Gentle, Gordon McLean and others have covered this in more depth than I could. Direct contact Sales people, customer care, support, they all talk to people. Are they sending links to your content? if so, which bits? Do they know about all of it? Do they have the content they need to support them - messaging that funnels sales, FAQ that are realistically frequent, detailed examples of things people want to do, that kind of thing. Are they sending links because users can't find the good stuff? Are they sending précis of your content, or re-writes, or brand new stuff? If so, does that mean your content isn't up to scratch, or that you've got content missing? Direct sales/care/support interactions are enormously valuable, and can help you know what content your users find useful. You can't have a table of contents or a "See also" in a phonecall, but your content strategy can support more interactions than browsing. *Passing observation about Facebook. For plenty if folks, it is  the internet. Its services are simple versions of what a lot of people use the internet for, and they're aggregated into one stop. Flickr, Vimeo, Wordpress, Twitter, LinkedIn, and all sorts of games, have Facebook doppelgangers that are not only friendlier to entry-level users, they're right there, behind only one layer of authentication. As such, it could own a lot of interaction convention. Heavy users may well not be tech-savvy, and be quite change averse. That doesn't make this episode not dumb, but I'm happy to go easy on 'em.

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• Create a Social Community of Trust Along With Your Federal Digital Services Governance

  - by TedMcLaughlan

  The Digital Services Governance Recommendations were recently released, supporting the US Federal Government's Digital Government Strategy Milestone Action #4.2 to establish agency-wide governance structures for developing and delivering digital services. Figure 1 - From: "Digital Services Governance Recommendations" While extremely important from a policy and procedure perspective within an Agency's information management and communications enterprise, these recommendations only very lightly reference perhaps the most important success enabler - the "Trusted Community" required for ultimate usefulness of the services delivered. By "ultimate usefulness", I mean the collection of public, transparent properties around government information and digital services that include social trust and validation, social reach, expert respect, and comparative, standard measures of relative value. In other words, do the digital services meet expectations of the public, social media ecosystem (people AND machines)? A rigid governance framework, controlling by rules, policies and roles the creation and dissemination of digital services may meet the expectations of direct end-users and most stakeholders - including the agency information stewards and security officers. All others who may share comments about the services, write about them, swap or review extracts, repackage, visualize or otherwise repurpose the output for use in entirely unanticipated, social ways - these "stakeholders" will not be governed, but may observe guidance generated by a "Trusted Community". As recognized members of the trusted community, these stakeholders may ultimately define the right scope and detail of governance that all other users might observe, promoting and refining the usefulness of the government product as the social ecosystem expects. So, as part of an agency-centric governance framework, it's advised that a flexible governance model be created for stewarding a "Community of Trust" around the digital services. The first steps follow the approach outlined in the Recommendations: Step 1: Gather a Core Team In addition to the roles and responsibilities described, perhaps a set of characteristics and responsibilities can be developed for the "Trusted Community Steward/Advocate" - i.e. a person or team who (a) are entirely cognizant of and respected within the external social media communities, and (b) are trusted both within the agency and outside as practical, responsible, non-partisan communicators of useful information. The may seem like a standard Agency PR/Outreach team role - but often an agency or stakeholder subject matter expert with a public, active social persona works even better. Step 2: Assess What You Have In addition to existing, agency or stakeholder decision-making bodies and assets, it's important to take a PR/Marketing view of the social ecosystem. How visible are the services across the social channels utilized by current or desired constituents of your agency? What's the online reputation of your agency and perhaps the service(s)? Is Search Engine Optimization (SEO) a facet of external communications/publishing lifecycles? Who are the public champions, instigators, value-adders for the digital services, or perhaps just influential "communicators" (i.e. with no stake in the game)? You're essentially assessing your market and social presence, and identifying the actors (including your own agency employees) in the existing community of trust. Step 3: Determine What You Want The evolving Community of Trust will most readily absorb, support and provide feedback regarding "Core Principles" (Element B of the "six essential elements of a digital services governance structure") shared by your Agency, and obviously play a large, though probably very unstructured part in Element D "Stakeholder Input and Participation". Plan for this, and seek input from the social media community with respect to performance metrics - these should be geared around the outcome and growth of the trusted communities actions. How big and active is this community? What's the influential reach of this community with respect to particular messaging or campaigns generated by the Agency? What's the referral rate TO your digital services, FROM channels owned or operated by members of this community? (this requires governance with respect to content generation inclusive of "markers" or "tags"). At this point, while your Agency proceeds with steps 4 ("Build/Validate the Governance Structure") and 5 ("Share, Review, Upgrade"), the Community of Trust might as well just get going, and start adding value and usefulness to the existing conversations, existing data services - loosely though directionally-stewarded by your trusted advocate(s). Why is this an "Enterprise Architecture" topic? Because it's increasingly apparent that a Public Service "Enterprise" is not wholly contained within Agency facilities, firewalls and job titles - it's also manifested in actual, perceived or representative forms outside the walls, on the social Internet. An Agency's EA model and resulting investments both facilitate and are impacted by the "Social Enterprise". At Oracle, we're very active both within our Enterprise and outside, helping foster social architectures that enable truly useful public services, digital or otherwise.

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• Integration with Multiple Versions of BizTalk HL7 Accelerator Schemas

  - by Paul Petrov

  Microsoft BizTalk Accelerator for HL7 comes with multiple versions of the HL7 implementation. One of the typical integration tasks is to receive one format and transmit another. For example, system A works HL7 v2.4 messages, system B with v2.3, and system C with v2.2. The system A is exchanging messages with B and C. The logical solution is to create schemas in separate namespaces for each system and assign maps on send ports. Schematic diagram of the messaging solution is shown below:   Nothing is complex about that conceptually. On the implementation level things can get nasty though because of the elaborate nature of HL7 schemas and sheer amount of message types involved. If trying to implement maps directly in BizTalk Map Editor one would quickly get buried by thousands of links between subfields of HL7 segments. Since task is repetitive because HL7 segments are reused between message types it's natural to take advantage of such modular structure and reduce amount of work through reuse. Here's where it makes sense to switch from visual map editor to old plain XSLT. The implementation is done in three steps. First, create XSL templates to map from segments of one version to another. This can be done using BizTalk Map Editor subsequently copying and modifying generated XSL code to create one xsl:template per segment. Group all segments for format mapping in one XSL file (we call it SegmentTemplates.xsl). Here's how template for the PID segment (Patient Identification) would look like this: <xsl:template name="PID"> <PID_PatientIdentification> <xsl:if test="PID_PatientIdentification/PID_1_SetIdPatientId"> <PID_1_SetIdPid> <xsl:value-of select="PID_PatientIdentification/PID_1_SetIdPatientId/text()" /> </PID_1_SetIdPid> </xsl:if> <xsl:for-each select="PID_PatientIdentification/PID_2_PatientIdExternalId"> <PID_2_PatientId> <xsl:if test="CX_0_Id"> <CX_0_Id> <xsl:value-of select="CX_0_Id/text()" /> </CX_0_Id> </xsl:if> <xsl:if test="CX_1_CheckDigit"> <CX_1_CheckDigitSt> <xsl:value-of select="CX_1_CheckDigit/text()" /> </CX_1_CheckDigitSt> </xsl:if> <xsl:if test="CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed"> <CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed> <xsl:value-of select="CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed/text()" /> </CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed> . . . // skipped for brevity This is the most tedious and time consuming part. Templates can be created for only those segments that are used in message interchange. Once this is done the rest goes much easier. The next step is to create message type specific XSL that references (imports) segment templates XSL file. Inside this file simple call segment templates in appropriate places. For example, beginning of the mapping XSL for ADT_A01 message would look like this:   <xsl:import href="SegmentTemplates_23_to_24.xslt" />  <xsl:output omit-xml-declaration="yes" method="xml" version="1.0" />   <xsl:template match="/">    <xsl:apply-templates select="s0:ADT_A01_23_GLO_DEF" />  </xsl:template>   <xsl:template match="s0:ADT_A01_23_GLO_DEF">    <ns0:ADT_A01_24_GLO_DEF>      <xsl:call-template name="EVN" />      <xsl:call-template name="PID" />      <xsl:for-each select="PD1_PatientDemographic">        <xsl:call-template name="PD1" />      </xsl:for-each>      <xsl:call-template name="PV1" />      <xsl:for-each select="PV2_PatientVisitAdditionalInformation">        <xsl:call-template name="PV2" />      </xsl:for-each> This code simply calls segment template directly for required singular elements and in for-each loop for optional/repeating elements. And lastly, create BizTalk map (btm) that references message type specific XSL. It is essentially empty map with Custom XSL Path set to appropriate XSL: In the end, you will end up with one segment templates file that is referenced by many message type specific XSL files which in turn used by BizTalk maps. Once all segment maps are created they are widely reusable and all the rest work is very simple and clean.

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• Timeout Considerations for Solicit Response – Part 2

  - by Michael Stephenson

  To follow up a previous article about timeouts and how they can affect your application I have extended the sample we were using to include WCF. I will execute some test scenarios and discuss the results. The sample We begin by consuming exactly the same web service which is sitting on a remote server. This time I have created a .net 3.5 application which will consume the web service using the basichttp binding. To show you the configuration for the consumption of this web service please refer to the below diagram. You can see like before we also have the connectionManagement element in the configuration file. I have added a WCF service reference (also using the asynchronous proxy methods) and have the below code sample in the application which will asynchronously make the web service calls and handle the responses on a call back method invoked by a delegate. If you have read the previous article you will notice that the code is almost the same.   Sample 1 – WCF with Default Timeouts In this test I set about recreating the same scenario as previous where we would run the test but this time using WCF as the messaging component. For the first test I would use the default configuration settings which WCF had setup when we added a reference to the web service. The timeout values for this test are: closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00"   The Test We simulated 21 calls to the web service Test Results The client-side trace is as follows:   The server-side trace is as follows: Some observations on the results are as follows: The timeouts happened quicker than in the previous tests because some calls were timing out before they attempted to connect to the server The first few calls that timed out did actually connect to the server and did execute successfully on the server   Test 2 – Increase Open Connection Timeout & Send Timeout In this test I wanted to increase both the send and open timeout values to try and give everything a chance to go through. The timeout values for this test are: closeTimeout="00:01:00" openTimeout="00:10:00" receiveTimeout="00:10:00" sendTimeout="00:10:00"   The Test We simulated 21 calls to the web service   Test Results The client side trace for this test was   The server-side trace for this test was: Some observations on this test are: This test proved if the timeouts are high enough everything will just go through   Test 3 – Increase just the Send Timeout In this test we wanted to increase just the send timeout. The timeout values for this test are: closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:10:00"   The Test We simulated 21 calls to the web service   Test Results The below is the client side trace The below is the server side trace Some observations on this test are: In this test from both the client and server perspective everything ran through fine The open connection timeout did not seem to have any effect   Test 4 – Increase Just the Open Connection Timeout In this test I wanted to validate the change to the open connection setting by increasing just this on its own. The timeout values for this test are: closeTimeout="00:01:00" openTimeout="00:10:00" receiveTimeout="00:10:00" sendTimeout="00:01:00"   The Test We simulated 21 calls to the web service Test Results The client side trace was The server side trace was Some observations on this test are: In this test you can see that the open connection which relates to opening the channel timeout increase was not the thing which stopped the calls timing out It's the send of data which is timing out On the server you can see that the successful few calls were fine but there were also a few calls which hit the server but timed out on the client You can see that not all calls hit the server which was one of the problems with the WSE and ASMX options   Test 5 – Smaller Increase in Send Timeout In this test I wanted to make a smaller increase to the send timeout than previous just to prove that it was the key setting which was controlling what was timing out. The timeout values for this test are: openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:02:30"   The Test We simulated 21 calls to the web service Test Results The client side trace was   The server side trace was Some observations on this test are: You can see that most of the calls got through fine On the client you can see that call 20 timed out but still hit the server and executed fine.   Summary At this point between the two articles we have quite a lot of scenarios showing the different way the timeout setting have played into our original performance issue, and now we can see how WCF could offer an improved way to handle the problem. To summarise the differences in the timeout properties for the three technology stacks: ASMX The timeout value only applies to the execution time of your request on the server. The timeout does not consider how long your code might be waiting client side to get a connection. WSE The timeout value includes both the time to obtain a connection and also the time to execute the request. A timeout will not be thrown as an error until an attempt to connect to the server is made. This means a 40 second timeout setting may not throw the error until 60 seconds when the connection to the server is made. If the connection to the server is made you should be aware that your message will be processed and you should design for this. WCF The WCF send timeout is the setting most equivalent to the settings we were looking at previously. Like WSE this setting the counter includes the time to get a connection as well as the time to execute on a server. Unlike WSE and ASMX an error will be thrown as soon as the send timeout from making your call from user code has elapsed regardless of whether we are waiting for a connection or have an open connection to the server. This may to a user appear to have better latency in getting an error response compared to WSE or ASMX.

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• IBM Keynote: (hardware,software)–>{IBM.java.patterns}

  - by Janice J. Heiss

  On Sunday evening, September 30, 2012, Jason McGee, IBM Distinguished Engineer and Chief Architect Cloud Computing, along with John Duimovich IBM Distinguished Engineer and Java CTO, gave an information- and idea-rich keynote that left Java developers with much to ponder.Their focus was on the challenges to make Java more efficient and productive given the hardware and software environments of 2012. “One idea that is very interesting is the idea of multi-tenancy,” said McGee, “and how we can move up the spectrum. In traditional systems, we ran applications on dedicated middleware, operating systems and hardware. A lot of customers still run that way. Now people introduce hardware virtualization and share the hardware. That is good but there is a lot more we can do. We can share middleware and the application itself.” McGee challenged developers to better enable the Java language to function in these higher density models. He spoke about the need to describe patterns that help us grasp the full environment that an application needs, whether it’s a web or full enterprise application. Developers need to understand the resources that an application interacts with in a way that is simple and straightforward. The task is to then automate that deployment so that the complexity of infrastructure can be by-passed and developers can live in a simpler world where the cloud can automatically configure the needed environment. McGee argued that the key, something IBM has been working on, is to use a simpler pattern that allows a cloud-based architecture to embrace the entire infrastructure required for an application and make it highly available, scalable and able to recover from failure. The cloud-based architecture would automate the complexity of setting up and managing the infrastructure. IBM has been trying to realize this vision for customers so they can describe their Java application environment simply and allow the cloud to automate the deployment and management of applications. “The point,” explained McGee, “is to package the executable used to describe applications, to drop it into a shared system and let that system provide some intelligence about how to deploy and manage those applications.”John Duimovich on Improvements in JavaMcGee then brought onstage IBM’s Distinguished Engineer and CTO for Java, John Duimovich, who showed the audience ways to deploy Java applications more efficiently.Duimovich explained that, “When you run lots of copies of Java in the cloud or any hypervisor virtualized system, there are a lot of duplications of code and jar files. IBM has a facility called ‘shared classes’ where we put shared code, read only artefacts in a cache that is sharable across hypervisors.” By putting JIT code in ahead of time, he explained that the application server will use 20% less memory and operate 30% faster.  He described another example of how the JVM allows for the maximum amount of sharing that manages the tenants and file sockets and memory use through throttling and control. Duimovich touched on the “thin is in” model and IBM’s Liberty Profile and lightweight runtime for the cloud, which allows for greater efficiency in interacting with the cloud.Duimovich discussed the confusion Java developers experience when, for example, the hypervisor tells them that that they have 8 and then 4 and then 16 cores. “Because hypervisors are virtualized, they can change based on resource needs across the hypervisor layer. You may have 10 instances of an operation system and you may need to reallocate memory, " explained Duimovich.  He showed how to resize LPARs, reallocate CPUs and migrate applications as needed. He explained how application servers can resize thread pools and better use resources based on information from the hypervisors.Java Challenges in Hardware and SoftwareMcGee ended the keynote with a summary of upcoming hardware and software challenges for the Java platform. He noted that one reason developers love Java is it allows them to ignore differences in hardware. He stated that the most important things happening in hardware were in network and storage – in developments such as the speed of SSD, the exploitation of high-speed, low-latency networking, and recent developments such as storage-class memory, and non-volatile main memory. “So we are challenged to maintain the benefits of Java and the abstraction it provides from hardware while still exploiting the new innovations in hardware,” said McGee.McGee discussed transactional messaging applications where developers send messages transactionally persist a message to storage, something traditionally done by backing messages on spinning disks, something mostly outdated. “Now,” he pointed out, “we would use SSD and store it in Flash and get 70,000 messages a second. If we stored it using a PCI express-based flash memory device, it is still Flash but put on a PCI express bus on a card closer to the CPU. This way I get 300,000 messages a second and 25% improvement in latency.” McGee’s central point was that hardware has a huge impact on the performance and scalability of applications. New technologies are enabling developers to build classes of Java applications previously unheard of. “We need to be able to balance these things in Java – we need to maintain the abstraction but also be able to exploit the evolution of hardware technology,” said McGee. According to McGee, IBM's current focus is on systems wherein hardware and software are shipped together in what are called Expert Integrated Systems – systems that are pre-optimized, and pre-integrated together. McGee closed IBM’s engaging and thought-provoking keynote by pointing out that the use of Java in complex applications is increasingly being augmented by a host of other languages with strong communities around them – JavaScript, JRuby, Scala, Python and so forth. Java developers now must understand the strengths and weaknesses of such newcomers as applications increasingly involve a complex interconnection of languages.

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• Employee Engagement Q&A with John Brunswick

  - by Kellsey Ruppel

  As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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• C#/.NET Little Wonders &ndash; Cross Calling Constructors

  - by James Michael Hare

  Just a small post today, it’s the final iteration before our release and things are crazy here!  This is another little tidbit that I love using, and it should be fairly common knowledge, yet I’ve noticed many times that less experienced developers tend to have redundant constructor code when they overload their constructors. The Problem – repetitive code is less maintainable Let’s say you were designing a messaging system, and so you want to create a class to represent the properties for a Receiver, so perhaps you design a ReceiverProperties class to represent this collection of properties. Perhaps, you decide to make ReceiverProperties immutable, and so you have several constructors that you can use for alternative construction: 1: // Constructs a set of receiver properties. 2: public ReceiverProperties(ReceiverType receiverType, string source, bool isDurable, bool isBuffered) 3: { 4: ReceiverType = receiverType; 5: Source = source; 6: IsDurable = isDurable; 7: IsBuffered = isBuffered; 8: } 9: 10: // Constructs a set of receiver properties with buffering on by default. 11: public ReceiverProperties(ReceiverType receiverType, string source, bool isDurable) 12: { 13: ReceiverType = receiverType; 14: Source = source; 15: IsDurable = isDurable; 16: IsBuffered = true; 17: } 18:  19: // Constructs a set of receiver properties with buffering on and durability off. 20: public ReceiverProperties(ReceiverType receiverType, string source) 21: { 22: ReceiverType = receiverType; 23: Source = source; 24: IsDurable = false; 25: IsBuffered = true; 26: } Note: keep in mind this is just a simple example for illustration, and in same cases default parameters can also help clean this up, but they have issues of their own. While strictly speaking, there is nothing wrong with this code, logically, it suffers from maintainability flaws.  Consider what happens if you add a new property to the class?  You have to remember to guarantee that it is set appropriately in every constructor call. This can cause subtle bugs and becomes even uglier when the constructors do more complex logic, error handling, or there are numerous potential overloads (especially if you can’t easily see them all on one screen’s height). The Solution – cross-calling constructors I’d wager nearly everyone knows how to call your base class’s constructor, but you can also cross-call to one of the constructors in the same class by using the this keyword in the same way you use base to call a base constructor. 1: // Constructs a set of receiver properties. 2: public ReceiverProperties(ReceiverType receiverType, string source, bool isDurable, bool isBuffered) 3: { 4: ReceiverType = receiverType; 5: Source = source; 6: IsDurable = isDurable; 7: IsBuffered = isBuffered; 8: } 9: 10: // Constructs a set of receiver properties with buffering on by default. 11: public ReceiverProperties(ReceiverType receiverType, string source, bool isDurable) 12: : this(receiverType, source, isDurable, true) 13: { 14: } 15:  16: // Constructs a set of receiver properties with buffering on and durability off. 17: public ReceiverProperties(ReceiverType receiverType, string source) 18: : this(receiverType, source, false, true) 19: { 20: } Notice, there is much less code.  In addition, the code you have has no repetitive logic.  You can define the main constructor that takes all arguments, and the remaining constructors with defaults simply cross-call the main constructor, passing in the defaults. Yes, in some cases default parameters can ease some of this for you, but default parameters only work for compile-time constants (null, string and number literals).  For example, if you were creating a TradingDataAdapter that relied on an implementation of ITradingDao which is the data access object to retreive records from the database, you might want two constructors: one that takes an ITradingDao reference, and a default constructor which constructs a specific ITradingDao for ease of use: 1: public TradingDataAdapter(ITradingDao dao) 2: { 3: _tradingDao = dao; 4:  5: // other constructor logic 6: } 7:  8: public TradingDataAdapter() 9: { 10: _tradingDao = new SqlTradingDao(); 11:  12: // same constructor logic as above 13: }   As you can see, this isn’t something we can solve with a default parameter, but we could with cross-calling constructors: 1: public TradingDataAdapter(ITradingDao dao) 2: { 3: _tradingDao = dao; 4:  5: // other constructor logic 6: } 7:  8: public TradingDataAdapter() 9: : this(new SqlTradingDao()) 10: { 11: }   So in cases like this where you have constructors with non compiler-time constant defaults, default parameters can’t help you and cross-calling constructors is one of your best options. Summary When you have just one constructor doing the job of initializing the class, you can consolidate all your logic and error-handling in one place, thus ensuring that your behavior will be consistent across the constructor calls. This makes the code more maintainable and even easier to read.  There will be some cases where cross-calling constructors may be sub-optimal or not possible (if, for example, the overloaded constructors take completely different types and are not just “defaulting” behaviors). You can also use default parameters, of course, but default parameter behavior in a class hierarchy can be problematic (default values are not inherited and in fact can differ) so sometimes multiple constructors are actually preferable. Regardless of why you may need to have multiple constructors, consider cross-calling where you can to reduce redundant logic and clean up the code.   Technorati Tags: C#,.NET,Little Wonders

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• Highlights from the Oracle Customer Experience Summit @ OpenWorld

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. From left to right: Brian Curran, John Kembel, Seth Godin, and George Kembel The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David VapGroup Vice PresidentOracle Applications Product Development

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• WPF Databinding- Part 2 of 3

  - by Shervin Shakibi

  This is a follow up to my previous post WPF Databinding- Not your fathers databinding Part 1-3 you can download the source code here  http://ssccinc.com/wpfdatabinding.zip Example 04   In this example we demonstrate  the use of default properties and also binding to an instant of an object which is part of a collection bound to its container. this is actually not as complicated as it sounds. First of all, lets take a look at our Employee class notice we have overridden the ToString method, which will return employees First name , last name and employee number in parentheses, public override string ToString()        {            return String.Format("{0} {1} ({2})", FirstName, LastName, EmployeeNumber);        }   in our XAML we have set the itemsource of the list box to just  “Binding” and the Grid that contains it, has its DataContext set to a collection of our Employee objects. DataContext="{StaticResource myEmployeeList}"> ….. <ListBox Name="employeeListBox"  ItemsSource="{Binding }" Grid.Row="0" /> the ToString in the method for each instance will get executed and the following is a result of it. if we did not have a ToString the list box would look  like this: now lets take a look at the grid that will display the details when someone clicks on an Item, the Grid has the following DataContext DataContext="{Binding ElementName=employeeListBox,            Path=SelectedItem}"> Which means its bound to a specific instance of the Employee object. and within the gird we have textboxes that are bound to different Properties of our class. <TextBox Grid.Row="0" Grid.Column="1" Text="{Binding Path=FirstName}" /> <TextBox Grid.Row="1" Grid.Column="1" Text="{Binding Path=LastName}" /> <TextBox Grid.Row="2" Grid.Column="1" Text="{Binding Path=Title}" /> <TextBox Grid.Row="3" Grid.Column="1" Text="{Binding Path=Department}" />   Example 05   This project demonstrates use of the ObservableCollection and INotifyPropertyChanged interface. Lets take a look at Employee.cs first, notice it implements the INotifyPropertyChanged interface now scroll down and notice for each setter there is a call to the OnPropertyChanged method, which basically will will fire up the event notifying to the value of that specific property has been changed. Next EmployeeList.cs notice it is an ObservableCollection . Go ahead and set the start up project to example 05 and then run. Click on Add a new employee and the new employee should appear in the list box.   Example 06   This is a great example of IValueConverter its actuall a two for one deal, like most of my presentation demos I found this by “Binging” ( formerly known as g---ing) unfortunately now I can’t find the original author to give him  the credit he/she deserves. Before we look at the code lets run the app and look at the finished product, put in 0 in Celsius  and you should see Fahrenheit textbox displaying to 32 degrees, I know this is calculating correctly from my elementary school science class , also note the color changed to blue, now put in 100 in Celsius which should give us 212 Fahrenheit but now the color is red indicating it is hot, and finally put in 75 Fahrenheit and you should see 23.88 for Celsius and the color now should be black. Basically IValueConverter allows us different types to be bound, I’m sure you have had problems in the past trying to bind to Date values . First look at FahrenheitToCelciusConverter.cs first notice it implements IValueConverter. IValueConverter has two methods Convert and ConvertBack. In each method we have the code for converting Fahrenheit to Celsius and vice Versa. In our XAML, after we set a reference in our Windows.Resources section. and for txtCelsius we set the path to TxtFahrenheit and the converter to an instance our FahrenheitToCelciusConverter converter. no need to repeat this for TxtFahrenheit since we have a convert and ConvertBack. Text="{Binding  UpdateSourceTrigger=PropertyChanged,            Path=Text,ElementName=txtFahrenheit,            Converter={StaticResource myTemperatureConverter}}" As mentioned earlier this is a twofer Demo, in the second demo, we basically are converting a double datatype to a brush. Lets take a look at TemperatureToColorConverter, notice we in our Covert Method, if the value is less than our cold temperature threshold we return a blue brush and if it is higher than our hot temperature threshold we return a redbrush. since we don’t have to convert a brush to double value in our example the convert back is not being implemented. Take time and go through these three examples and I hope you have a better understanding   of databinding, ObservableCollection  and IValueConverter . Next blog posting we will talk about ValidationRule, DataTemplates and DataTemplate triggers.

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• In Social Relationship Management, the Spirit is Willing, but Execution is Weak

  - by Mike Stiles

  In our final talk in this series with Aberdeen’s Trip Kucera, we wanted to find out if enterprise organizations are actually doing anything about what they’re learning around the importance of communicating via social and using social listening for a deeper understanding of customers and prospects. We found out that if your brand is lagging behind, you’re not alone. Spotlight: How was Aberdeen able to find out if companies are putting their money where their mouth is when it comes to implementing social across the enterprise? Trip: One way to think about the relative challenges a business has in a given area is to look at the gap between “say” and “do.” The first of those words reveals the brand’s priorities, while the second reveals their ability to execute on those priorities. In Aberdeen’s research, we capture this by asking firms to rank the value of a set of activities from one on the low end to five on the high end. We then ask them to rank their ability to execute those same activities, again on a one to five, not effective to highly effective scale. Spotlight: And once you get their self-assessments, what is it you’re looking for? Trip: There are two things we’re looking for in this analysis. The first is we want to be able to identify the widest gaps between perception of value and execution. This suggests impediments to adoption or simply a high level of challenge, be it technical or otherwise. It may also suggest areas where we can expect future investment and innovation. Spotlight: So the biggest potential pain points surface, places where they know something is critical but also know they aren’t doing much about it. What’s the second thing you look for? Trip: The second thing we want to do is look at specific areas in which high-performing companies, the Leaders, are out-executing the Followers. This points to the business impact of these activities since Leaders are defined by a set of business performance metrics. Put another way, we’re correlating adoption of specific business competencies with performance, looking for what high-performers do differently. Spotlight: Ah ha, that tells us what steps the winners are taking that are making them winners. So what did you find out? Trip: Generally speaking, we see something of a glass curtain when it comes to the social relationship management execution gap. There isn’t a single social media activity in which more than 50% of respondents indicated effectiveness, which would be a 4 or 5 on that 1-5 scale. This despite the fact that 70% of firms indicate that generating positive social media mentions is valuable or very valuable, a 4 or 5 on our 1-5 scale. Spotlight: Well at least they get points for being honest. The verdict they’re giving themselves is that they just aren’t cutting it in these highly critical social development areas. Trip: And the widest gap is around directly engaging with customers and/or prospects on social networks, which 69% of firms rated as valuable but only 34% of companies say they are executing well. Perhaps even more interesting is that these two are interdependent since you’re most likely to generate goodwill on social through happy, engaged customers. This data also suggests that social is largely being used as a broadcast channel rather than for one-to-one engagement. As we’ve discussed previously, social is an inherently personal media. Spotlight: And if they’re still using it as a broadcast channel, that shows they still fail to understand the root of social and see it as just another outlet for their ads and push-messaging. That’s depressing. Trip: A second way to evaluate this data is by using Aberdeen’s performance benchmarking. The story is both a bit different, but consistent in its own way. The first thing we notice is that Leaders are more effective in their execution of several key social relationship management capabilities, namely generating positive mentions and engaging with “influencers” and customers. Based on the fact that Aberdeen uses a broad set of performance metrics to rank the respondents as either “Leaders” (top 35% in weighted performance) or “Followers” (bottom 65% in weighted performance), from website conversion to annual revenue growth, we can then correlated high social effectiveness with company performance. We can also connect the specific social capabilities used by Leaders with effectiveness. We spoke about a few of those key capabilities last time and also discuss them in a new report: Social Powers Activate: Engineering Social Engagement to Win the Hidden Sales Cycle. Spotlight: What all that tells me is there are rewards for making the effort and getting it right. That’s how you become a Leader. Trip: But there’s another part of the story, which is that overall effectiveness, even among Leaders, is muted. There’s just one activity in which more than a majority of Leaders cite high effectiveness, effectiveness being the generation of positive buzz. While 80% of Leaders indicate “directly engaging with customers” through social media channels is valuable, the highest rated activity among Leaders, only 42% say they’re effective. This gap even among Leaders shows the challenges still involved in effective social relationship management. @mikestilesPhoto: stock.xchng

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• Highlights from the Oracle Customer Experience Summit @ OpenWorld

  - by Richard Lefebvre

  The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David Vap Group Vice President Oracle Applications Product Development

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• Seizing the Moment with Mobility

  - by Divya Malik

  Empowering people to work where they want to work is becoming more critical now with the consumerisation of technology. Employees are bringing their own devices to the workplace and expecting to be productive wherever they are. Sales people welcome the ability to run their critical business applications where they can be most effective which is typically on the road and when they are still with the customer. Oracle has invested many years of research in understanding customer's Mobile requirements. “The keys to building the best user experience were building in a lot of flexibility in ways to support sales, and being useful,” said Arin Bhowmick, Director, CRM, for the Applications UX team. “We did that by talking to and analyzing the needs of a lot of people in different roles.” The team studied real-life sales teams. “We wanted to study salespeople in context with their work,” Bhowmick said. “We studied all user types in the CRM world because we wanted to build a user interface and user experience that would cater to sales representatives, marketing managers, sales managers, and more. Not only did we do studies in our labs, but also we did studies in the field and in mobile environments because salespeople are always on the go.” Here is a recent post from Hernan Capdevila, Vice President, Oracle Fusion Apps which was featured on the Oracle Applications Blog.  Mobile devices are forcing a paradigm shift in the workplace – they’re changing the way businesses can do business and the type of cultures they can nurture. As our customers talk about their mobile needs, we hear them saying they want instant-on access to enterprise data so workers can be more effective at their jobs anywhere, anytime. They also are interested in being more cost effective from an IT point of view. The mobile revolution – with the idea of BYOD (bring your own device) – has added an interesting dynamic because previously IT was driving the employee device strategy and ecosystem. That's been turned on its head with the consumerization of IT. Now employees are figuring out how to use their personal devices for work purposes and IT has to figure out how to adapt. Blurring the Lines between Work and Personal Life My vision of where businesses will be five years from now is that our work lives and personal lives will be more interwoven together. In turn, enterprises will have to determine how to make employees’ work lives fit more into the fabric of their personal lives. And personal devices like smartphones are going to drive significant business value because they let us accomplish things very incrementally. I can be sitting on a train or in a taxi and be productive. At the end of any meeting, I can capture ideas and tasks or follow up with people in real time. Mobile devices enable this notion of seizing the moment – capitalizing on opportunities that might otherwise have slipped away because we're not connected. For the industry shapers out there, this is game changing. The lean and agile workforce is definitely the future. This notion of the board sitting down with the executive team to lay out strategic objectives for a three- to five-year plan, bringing in HR to determine how they're going to staff the strategic activities, kicking off the execution, and then revisiting the plan in three to five years to create another three- to five-year plan is yesterday's model. Businesses that continue to approach innovating in that way are in the dinosaur age. Today it's about incremental planning and incremental execution, which requires a lot of cohesion and synthesis within the workforce. There needs to be this interweaving notion within the workforce about how ideas cascade down, how people engage, how they stay connected, and how insights are shared. How to Survive and Thrive in Today’s Marketplace The notion of Facebook isn’t new. We lived it pre-Internet days with America Online and Prodigy – Facebook is just the renaissance of these services in a more viral and pervasive way. And given the trajectory of the consumerization of IT with people bringing their personal tooling to work, the enterprise has no option but to adapt. The sooner that businesses realize this from a top-down point of view the sooner that they will be able to really drive significant innovation and adapt to the marketplace. There are a small number of companies right now (I think it's closer to 20% rather than 80%, but the number is expanding) that are able to really innovate in this incremental marketplace. So from a competitive point of view, there's no choice but to be social and stay connected. By far the majority of users on Facebook and LinkedIn are mobile users – people on iPhones, smartphones, Android phones, and tablets. It's not the couch people, right? It's the on-the-go people – those people at the coffee shops. Usually when you're sitting at your desk on a big desktop computer, typically you have better things to do than to be on Facebook. This is a topic I'm extremely passionate about because I think mobile devices are game changing. Mobility delivers significant value to businesses – it also brings dramatic simplification from a functional point of view and transforms our work life experience. Hernan Capdevila Vice President, Oracle Applications Development

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• Web Services Example - Part 2: Programmatic

  - by Denis T

  In this edition of the ADF Mobile blog we'll tackle part 2 of our Web Service examples.  In this posting we'll take a look at using a SOAP Web Service but calling it programmatically in code and parsing the return into a bean. Getting the sample code: Just click here to download a zip of the entire project.  You can unzip it and load it into JDeveloper and deploy it either to iOS or Android.  Please follow the previous blog posts if you need help getting JDeveloper or ADF Mobile installed.  Note: This is a different workspace than WS-Part1 Defining our Web Service: Just like our first installment, we are using the same public weather forecast web service provided free by CDYNE Corporation.  Sometimes this service goes down so please ensure you know it's up before reporting this example isn't working. We're going to concentrate on the same two web service methods, GetCityForecastByZIP and GetWeatherInformation. Defing the Application: The application setup is identical to the Weather1 version.  There are some improvements to the data that is displayed as part of this example though.  Now we are able to show the associated image along with each forecast line when using the Forecast By Zip feature.  We've also added the temperature Hi/Low values into the UI. Summary of Fundamental Changes In This Application The most fundamental change is that we're binding the UI to the Bean Data Controls instead of directly to the Web Service Data Controls.  This gives us much more flexibility to control the shape of the data and allows us to do caching of the data outside of the Web Service.  This way if your application is, say offline, your bean could still populate with data from a local cache and still show you some UI as opposed to completely failing because you don't have any connectivity. In general we promote this type of programming technique with ADF Mobile to insulate your application from any issues with network connectivity. What's different with this example? We have setup the Web Service DC the same way but now we have managed beans to process the data.  The following classes define the "Model" of our application:  CityInformation-CityForecast-Forecast, WeatherInformation-WeatherDescription.  We use WeatherBean for UI interaction to the model layer.  If you look through this example, we don't really do that much with the java code except use it to grab the image URL from the weather description.  In a more realistic example, you might be using some JDBC classes to persist the data to a local database. To have a good architecture it is always good to keep your model and UI layers separate.  This gets muddied if you start to use bindings on a page invoked from Java code and this java code starts to become your "model" layer.  Since bindings are page specific, your model layer starts to become entwined with your UI.  Not good!  To help with this, we've added some utility functions that let you invoke DC methods without having a binding and thus execute methods from your "model" layer without requiring a binding in your page definition.  We do this with the invokeDataControlMethod of the AdfmfJavaUtilities class.  An example of this method call is available in line 95 of WeatherInformation.java and line 93 of CityInformation.Java. What's a GenericType? Because Web Service Data Controls (and also URL Data Controls AKA REST) use generic name/value pairs to define their structure and don't have strongly typed objects, these are actually stored internally as GenericType objects.  The GenericType class is simply a property map of name/value pairs that can be hierarchical.  There are methods like getAttribute where you supply the index of the attribute or it's string property name.  Why is this important to know?  Because invokeDataControlMethod returns GenericType objects and developers either need to parse these GenericType objects themselves or use one of our helper functions. GenericTypeBeanSerializationHelper This class does exactly what it's name implies.  It's a helper class for developers to aid in serialization of GenericTypes to/from java objects.  This is extremely handy if you have a large GenericType object with many attributes (or you're just lazy like me!) and you just want to parse it out into a real java object you can use more easily.  Here you would use the fromGenericType method.  This method takes the class of the Java object you wish to return and the GenericType as parameters.  The method then parses through each attribute in the GenericType and uses reflection to set that same attribute in the Java class.  Then the method returns that new object of the class you specified.  This is obviously very handy to avoid a lot of shuffling code between GenericType and your own Java classes.  The reverse method, toGenericType is also available when you want to go the other way.  In this case you supply the string that represents the package location in the DataControl definition (Example: "MyDC.myParams.MyCollection") and then pass in the Java object you have that holds the data and a GenericType is returned to you.  Again, it will use reflection to calculate the attributes that match between the java class and the GenericType and call the getters/setters on those. Issues and Possible Improvements: In the next installment we'll show you how to make your web service calls asynchronously so your UI will fill dynamically when the service call returns but in the meantime you show the data you have locally in your bean fed from some local cache.  This gives your users instant delivery of some data while you fetch other data in the background.

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• Private Cloud: Putting some method behind the madness

  - by Sudip Datta

  Finally, I decided to join the blogging community. And what could be a better time to start than the week after OpenWorld 2012. 50K+ attendees, demonstrations, speaker sessions and a whole lot of buzz on Oracle Cloud..It was raining clouds in this year's Openworld. I am not here to write about Oracle's cloud strategy in general, but on Enterprise Manager's cloud management capabilities. This year's Openworld was the first after we announced the 12c Cloud Control and we were happy to share the stage with quite a few early adopters. Stay tuned for videos from our customers and partners, I will post them as they get published. I met a number of platform administrators in Oracle-DBAs, Middleware Admins, SOA Admins...The cloud has affected them all, at least to the point where it beckoned more than just curiosity..Most IT infrastructure are already heavily virtualized (on VMWare and on others including Oracle VM), and some would claim they are already on “cloud” (at least their Sysadmins told them so). But none of them were confident of the benefits because their pain points continued to grow.. Isn't cloud supposed to ease those? Instead, they were chasing hundreds of databases running on hundreds of VMs, often with as much certainty propounded by Heisenberg. What happened to the age-old IT discipline around administration, compliance, configuration management? VMs are great for what they are. I personally think they have opened the doors to new approaches in which an application stack gets provisioned and updated. In fact, Enterprise Manager 12c is possibly the only tool out there that can provision full-fledged application as VM Assemblies. In this year's Openworld, customers talked on how they provisioned RAC and Siebel assemblies, which as the techies out there know, are not trivial (hearing provisioning time for Siebel down from weeks to hours was gratifying indeed). However, I do have an issue with a "one-size fits all" approach to cloud. In a week's span, I met several personas: Project owners requiring an EC2 like VM instance for their projects Admins needing the same for Sparc-Solaris. DBAs requiring dedicated databases for new projects APEX Developers needing just a ready-to-consume schema as a service Java Developers looking for a runtime platform QA engineers needing a fast clone of their production environment If you drill down further, you will end up peeling more layers of the details. For example, the requirements for Load testing and Functional testing are very different. For Load testing the test environment should ideally be the same as the production. You shouldn't run production on Exadata and load test on a VM; they will just not be good representations of one another. For Functional testing it does not possibly matter. DBAs seem to be at the worst affected of the lot. It seems they have been asked to choose between agile provisioning and  faster runtime performance. And in some cases, it is really a Hobson's choice, because their infrastructure provider made no distinction between the OLTP application and the Virtual desktop! Sad indeed. When one looks at the portfolio of services that we already offer (vanilla IaaS, VM Assembly based PaaS, DBaaS) or have announced (Java PaaS, Instant Cloning, Schema-aaS), one can possibly think that we are trying to be the "renaissance man" ! Well I would have possibly digested that had it not been for the various personas that I described above. Getting the use cases right is very important for an application such as cloud management. We iterate and iterate over these over and over again and re-validate them in CABs (Customer Advisory Boards). We consider over the major aspects of tenancy: service placement, resource isolation (can a tenant execute an expensive SQL and run away with all the resources), quota and security. We, in Engineering, keep reminding ourselves that we are dealing with enterprise clouds. We owe it to our customer base ! In the coming posts, I will drill down more into each of the services. In the meanwhile, here are some collateral and  demos for starters with EM 12c. http://www.oracle.com/technetwork/oem/cloud-mgmt/index.html Sudip Datta The views expressed here are my own and do not necessarily reflect the views of Oracle. Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter --

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• Cloud to On-Premise Connectivity Patterns

  - by Rajesh Raheja

  Do you have a requirement to convert an Opportunity in Salesforce.com to an Order/Quote in Oracle E-Business Suite? Or maybe you want the creation of an Oracle RightNow Incident to trigger an on-premise Oracle E-Business Suite Service Request creation for RMA and Field Scheduling? If so, read on. In a previous blog post, I discussed integrating TO cloud applications, however the use cases above are the reverse i.e. receiving data FROM cloud applications (SaaS) TO on-premise applications/databases that sit behind a firewall. Oracle SOA Suite is assumed to be on-premise with with Oracle Service Bus as the mediation and virtualization layer. The main considerations for the patterns are are security i.e. shielding enterprise resources; and scalability i.e. minimizing firewall latency. Let me use an analogy to help visualize the patterns: the on-premise system is your home - with your most valuable possessions - and the SaaS app is your favorite on-line store which regularly ships (inbound calls) various types of parcels/items (message types/service operations). You need the items at home (on-premise) but want to safe guard against misguided elements of society (internet threats) who may masquerade as postal workers and vandalize property (denial of service?). Let's look at the patterns. Pattern: Pull from Cloud The on-premise system polls from the SaaS apps and picks up the message instead of having it delivered. This may be done using Oracle RightNow Object Query Language or SOAP APIs. This is particularly suited for certain integration approaches wherein messages are trickling in, can be centralized and batched e.g. retrieving event notifications on an hourly schedule from the Oracle Messaging Service. To compare this pattern with the home analogy, you are avoiding any deliveries to your home and instead go to the post office/UPS/Fedex store to pick up your parcel. Every time. Pros: On-premise assets not exposed to the Internet, firewall issues avoided by only initiating outbound connections Cons: Polling mechanisms may affect performance, may not satisfy near real-time requirements Pattern: Open Firewall Ports The on-premise system exposes the web services that needs to be invoked by the cloud application. This requires opening up firewall ports, routing calls to the appropriate internal services behind the firewall. Fusion Applications uses this pattern, and auto-provisions the services on the various virtual hosts to secure the topology. This works well for service integration, but may not suffice for large volume data integration. Using the home analogy, you have now decided to receive parcels instead of going to the post office every time. A door mail slot cut out allows the postman can drop small parcels, but there is still concern about cutting new holes for larger packages. Pros: optimal pattern for near real-time needs, simpler administration once the service is provisioned Cons: Needs firewall ports to be opened up for new services, may not suffice for batch integration requiring direct database access Pattern: Virtual Private Networking The on-premise network is "extended" to the cloud (or an intermediary on-demand / managed service offering) using Virtual Private Networking (VPN) so that messages are delivered to the on-premise system in a trusted channel. Using the home analogy, you entrust a set of keys with a neighbor or property manager who receives the packages, and then drops it inside your home. Pros: Individual firewall ports don't need to be opened, more suited for high scalability needs, can support large volume data integration, easier management of one connection vs a multitude of open ports Cons: VPN setup, specific hardware support, requires cloud provider to support virtual private computing Pattern: Reverse Proxy / API Gateway The on-premise system uses a reverse proxy "API gateway" software on the DMZ to receive messages. The reverse proxy can be implemented using various mechanisms e.g. Oracle API Gateway provides firewall and proxy services along with comprehensive security, auditing, throttling benefits. If a firewall already exists, then Oracle Service Bus or Oracle HTTP Server virtual hosts can provide reverse proxy implementations on the DMZ. Custom built implementations are also possible if specific functionality (such as message store-n-forward) is needed. In the home analogy, this pattern sits in between cutting mail slots and handing over keys. Instead, you install (and maintain) a mailbox in your home premises outside your door. The post office delivers the parcels in your mailbox, from where you can securely retrieve it. Pros: Very secure, very flexible Cons: Introduces a new software component, needs DMZ deployment and management Pattern: On-Premise Agent (Tunneling) A light weight "agent" software sits behind the firewall and initiates the communication with the cloud, thereby avoiding firewall issues. It then maintains a bi-directional connection either with pull or push based approaches using (or abusing, depending on your viewpoint) the HTTP protocol. Programming protocols such as Comet, WebSockets, HTTP CONNECT, HTTP SSH Tunneling etc. are possible implementation options. In the home analogy, a resident receives the parcel from the postal worker by opening the door, however you still take precautions with chain locks and package inspections. Pros: Light weight software, IT doesn't need to setup anything Cons: May bypass critical firewall checks e.g. virus scans, separate software download, proliferation of non-IT managed software Conclusion The patterns above are some of the most commonly encountered ones for cloud to on-premise integration. Selecting the right pattern for your project involves looking at your scalability needs, security restrictions, sync vs asynchronous implementation, near real-time vs batch expectations, cloud provider capabilities, budget, and more. In some cases, the basic "Pull from Cloud" may be acceptable, whereas in others, an extensive VPN topology may be well justified. For more details on the Oracle cloud integration strategy, download this white paper.

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• Cloud to On-Premise Connectivity Patterns

  - by Rajesh Raheja

  Do you have a requirement to convert an Opportunity in Salesforce.com to an Order/Quote in Oracle E-Business Suite? Or maybe you want the creation of an Oracle RightNow Incident to trigger an on-premise Oracle E-Business Suite Service Request creation for RMA and Field Scheduling? If so, read on. In a previous blog post, I discussed integrating TO cloud applications, however the use cases above are the reverse i.e. receiving data FROM cloud applications (SaaS) TO on-premise applications/databases that sit behind a firewall. Oracle SOA Suite is assumed to be on-premise with with Oracle Service Bus as the mediation and virtualization layer. The main considerations for the patterns are are security i.e. shielding enterprise resources; and scalability i.e. minimizing firewall latency. Let me use an analogy to help visualize the patterns: the on-premise system is your home - with your most valuable possessions - and the SaaS app is your favorite on-line store which regularly ships (inbound calls) various types of parcels/items (message types/service operations). You need the items at home (on-premise) but want to safe guard against misguided elements of society (internet threats) who may masquerade as postal workers and vandalize property (denial of service?). Let's look at the patterns. Pattern: Pull from Cloud The on-premise system polls from the SaaS apps and picks up the message instead of having it delivered. This may be done using Oracle RightNow Object Query Language or SOAP APIs. This is particularly suited for certain integration approaches wherein messages are trickling in, can be centralized and batched e.g. retrieving event notifications on an hourly schedule from the Oracle Messaging Service. To compare this pattern with the home analogy, you are avoiding any deliveries to your home and instead go to the post office/UPS/Fedex store to pick up your parcel. Every time. Pros: On-premise assets not exposed to the Internet, firewall issues avoided by only initiating outbound connections Cons: Polling mechanisms may affect performance, may not satisfy near real-time requirements Pattern: Open Firewall Ports The on-premise system exposes the web services that needs to be invoked by the cloud application. This requires opening up firewall ports, routing calls to the appropriate internal services behind the firewall. Fusion Applications uses this pattern, and auto-provisions the services on the various virtual hosts to secure the topology. This works well for service integration, but may not suffice for large volume data integration. Using the home analogy, you have now decided to receive parcels instead of going to the post office every time. A door mail slot cut out allows the postman can drop small parcels, but there is still concern about cutting new holes for larger packages. Pros: optimal pattern for near real-time needs, simpler administration once the service is provisioned Cons: Needs firewall ports to be opened up for new services, may not suffice for batch integration requiring direct database access Pattern: Virtual Private Networking The on-premise network is "extended" to the cloud (or an intermediary on-demand / managed service offering) using Virtual Private Networking (VPN) so that messages are delivered to the on-premise system in a trusted channel. Using the home analogy, you entrust a set of keys with a neighbor or property manager who receives the packages, and then drops it inside your home. Pros: Individual firewall ports don't need to be opened, more suited for high scalability needs, can support large volume data integration, easier management of one connection vs a multitude of open ports Cons: VPN setup, specific hardware support, requires cloud provider to support virtual private computing Pattern: Reverse Proxy / API Gateway The on-premise system uses a reverse proxy "API gateway" software on the DMZ to receive messages. The reverse proxy can be implemented using various mechanisms e.g. Oracle API Gateway provides firewall and proxy services along with comprehensive security, auditing, throttling benefits. If a firewall already exists, then Oracle Service Bus or Oracle HTTP Server virtual hosts can provide reverse proxy implementations on the DMZ. Custom built implementations are also possible if specific functionality (such as message store-n-forward) is needed. In the home analogy, this pattern sits in between cutting mail slots and handing over keys. Instead, you install (and maintain) a mailbox in your home premises outside your door. The post office delivers the parcels in your mailbox, from where you can securely retrieve it. Pros: Very secure, very flexible Cons: Introduces a new software component, needs DMZ deployment and management Pattern: On-Premise Agent (Tunneling) A light weight "agent" software sits behind the firewall and initiates the communication with the cloud, thereby avoiding firewall issues. It then maintains a bi-directional connection either with pull or push based approaches using (or abusing, depending on your viewpoint) the HTTP protocol. Programming protocols such as Comet, WebSockets, HTTP CONNECT, HTTP SSH Tunneling etc. are possible implementation options. In the home analogy, a resident receives the parcel from the postal worker by opening the door, however you still take precautions with chain locks and package inspections. Pros: Light weight software, IT doesn't need to setup anything Cons: May bypass critical firewall checks e.g. virus scans, separate software download, proliferation of non-IT managed software Conclusion The patterns above are some of the most commonly encountered ones for cloud to on-premise integration. Selecting the right pattern for your project involves looking at your scalability needs, security restrictions, sync vs asynchronous implementation, near real-time vs batch expectations, cloud provider capabilities, budget, and more. In some cases, the basic "Pull from Cloud" may be acceptable, whereas in others, an extensive VPN topology may be well justified. For more details on the Oracle cloud integration strategy, download this white paper.

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• Right-Time Retail Part 2

  - by David Dorf

  This is part two of the three-part series. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Right-Time Integration Of course these real-time enabling technologies are only as good as the systems that utilize them, and it only takes one bottleneck to slow everyone else down. What good is an immediate stock-out notification if the supply chain can’t react until tomorrow? Since being formed in 2006, Oracle Retail has been not only adding more integrations between systems, but also modernizing integrations for appropriate speed. Notice I tossed in the word “appropriate.” Not everything needs to be real-time – again, we’re talking about Right-Time Retail. The speed of data capture, analysis, and execution must be synchronized or you’re wasting effort. Unfortunately, there isn’t an enterprise-wide dial that you can crank-up for your estate. You’ll need to improve things piecemeal, with people and processes as limiting factors while choosing the appropriate types of integrations. There are three integration styles we see in the retail industry. First is batch. I know, the word “batch” just sounds slow, but this pattern is less about velocity and more about volume. When there are large amounts of data to be moved, you’ll want to use batch processes. Our technology of choice here is Oracle Data Integrator (ODI), which provides a fast version of Extract-Transform-Load (ETL). Instead of the three-step process, the load and transform steps are combined to save time. ODI is a key technology for moving data into Retail Analytics where we can apply science. Performing analytics on each sale as it occurs doesn’t make any sense, so we batch up a statistically significant amount and submit all at once. The second style is fire-and-forget. For some types of data, we want the data to arrive ASAP but immediacy is not necessary. Speed is less important than guaranteed delivery, so we use message-oriented middleware available in both Weblogic and the Oracle database. For example, Point-of-Service transactions are queued for delivery to Central Office at corporate. If the network is offline, those transactions remain in the queue and will be delivered when the network returns. Transactions cannot be lost and they must be delivered in order. (Ever tried processing a return before the sale?) To enhance the standard queues, we offer the Retail Integration Bus (RIB) to help the management and monitoring of fire-and-forget messaging in the enterprise. The third style is request-response and is most commonly implemented as Web services. This is a synchronous message where the sender waits for a response. In this situation, the volume of data is small, guaranteed delivery is not necessary, but speed is very important. Examples include the website checking inventory, a price lookup, or processing a credit card authorization. The Oracle Service Bus (OSB) typically handles the routing of such messages, and we’ve enhanced its abilities with the Retail Service Backbone (RSB). To better understand these integration patterns and where they apply within the retail enterprise, we’re providing the Retail Reference Library (RRL) at no charge to Oracle Retail customers. The library is composed of a large number of industry business processes, including those necessary to support Commerce Anywhere, as well as detailed architectural diagrams. These diagrams allow implementers to understand the systems involved in integrations and the specific data payloads. Furthermore, with our upcoming release we’ll be providing a new tool called the Retail Integration Console (RIC) that allows IT to monitor and manage integrations from a single point. Using RIC, retailers can quickly discern where integration activity is occurring, volume statistics, average response times, and errors. The dashboards provide the ability to dive down into the architecture documentation to gather information all the way down to the specific payload. Retailers that want real-time integrations will also need real-time monitoring of those integrations to ensure service-level agreements are maintained. Part 3 looks at marketing.

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• iOS Support with Windows Azure Mobile Services – now with Push Notifications

  - by ScottGu

  A few weeks ago I posted about a number of improvements to Windows Azure Mobile Services. One of these was the addition of an Objective-C client SDK that allows iOS developers to easily use Mobile Services for data and authentication.  Today I'm excited to announce a number of improvement to our iOS SDK and, most significantly, our new support for Push Notifications via APNS (Apple Push Notification Services).  This makes it incredibly easy to fire push notifications to your iOS users from Windows Azure Mobile Service scripts. Push Notifications via APNS We've provided two complete tutorials that take you step-by-step through the provisioning and setup process to enable your Windows Azure Mobile Service application with APNS (Apple Push Notification Services), including all of the steps required to configure your application for push in the Apple iOS provisioning portal: Getting started with Push Notifications - iOS Push notifications to users by using Mobile Services - iOS Once you've configured your application in the Apple iOS provisioning portal and uploaded the APNS push certificate to the Apple provisioning portal, it's just a matter of uploading your APNS push certificate to Mobile Services using the Windows Azure admin portal: Clicking the “upload” within the “Push” tab of your Mobile Service allows you to browse your local file-system and locate/upload your exported certificate.  As part of this you can also select whether you want to use the sandbox (dev) or production (prod) Apple service: Now, the code to send a push notification to your clients from within a Windows Azure Mobile Service is as easy as the code below: push.apns.send(deviceToken, {      alert: 'Toast: A new Mobile Services task.',      sound: 'default' }); This will cause Windows Azure Mobile Services to connect to APNS (Apple Push Notification Service) and send a notification to the iOS device you specified via the deviceToken: Check out our reference documentation for full details on how to use the new Windows Azure Mobile Services apns object to send your push notifications. Feedback Scripts An important part of working with any PNS (Push Notification Service) is handling feedback for expired device tokens and channels. This typically happens when your application is uninstalled from a particular device and can no longer receive your notifications. With Windows Notification Services you get an instant response from the HTTP server.  Apple’s Notification Services works in a slightly different way and provides an additional endpoint you can connect to poll for a list of expired tokens. As with all of the capabilities we integrate with Mobile Services, our goal is to allow developers to focus more on building their app and less on building infrastructure to support their ideas. Therefore we knew we had to provide a simple way for developers to integrate feedback from APNS on a regular basis.  This week’s update now includes a new screen in the portal that allows you to optionally provide a script to process your APNS feedback – and it will be executed by Mobile Services on an ongoing basis: This script is invoked periodically while your service is active. To poll the feedback endpoint you can simply call the apns object's getFeedback method from within this script: push.apns.getFeedback({       success: function(results) {           // results is an array of objects with a deviceToken and time properties      } }); This returns you a list of invalid tokens that can now be removed from your database. iOS Client SDK improvements Over the last month we've continued to work with a number of iOS advisors to make improvements to our Objective-C SDK. The SDK is being developed under an open source license (Apache 2.0) and is available on github. Many of the improvements are behind the scenes to improve performance and memory usage. However, one of the biggest improvements to our iOS Client API is the addition of an even easier login method.  Below is the Objective-C code you can now write to invoke it: [client loginWithProvider:@"twitter"                     onController:self                        animated:YES                      completion:^(MSUser *user, NSError *error) {      // if no error, you are now logged in via twitter }]; This code will automatically present and dismiss our login view controller as a modal dialog on the specified controller.  This does all the hard work for you and makes login via Twitter, Google, Facebook and Microsoft Account identities just a single line of code. My colleague Josh just posted a short video demonstrating these new features which I'd recommend checking out: Summary The above features are all now live in production and are available to use immediately.  If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using Mobile Services today. Visit the Windows Azure Mobile Developer Center to learn more about how to build apps with Mobile Services. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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• Navigation in a #WP7 application with MVVM Light

  - by Laurent Bugnion

  In MVVM applications, it can be a bit of a challenge to send instructions to the view (for example a page) from a viewmodel. Thankfully, we have good tools at our disposal to help with that. In his excellent series “MVVM Light Toolkit soup to nuts”, Jesse Liberty proposes one approach using the MVVM Light messaging infrastructure. While this works fine, I would like to show here another approach using what I call a “view service”, i.e. an abstracted service that is invoked from the viewmodel, and implemented on the view. Multiple kinds of view services In fact, I use view services quite often, and even started standardizing them for the Windows Phone 7 applications I work on. If there is interest, I will be happy to show other such view services, for example Animation services, responsible to start/stop animations on the view. Dialog service, in charge of displaying messages to the user and gathering feedback. Navigation service, in charge of navigating to a given page directly from the viewmodel. In this article, I will concentrate on the navigation service. The INavigationService interface In most WP7 apps, the navigation service is used in quite a straightforward way. We want to: Navigate to a given URI. Go back. Be notified when a navigation is taking place, and be able to cancel. The INavigationService interface is quite simple indeed: public interface INavigationService { event NavigatingCancelEventHandler Navigating; void NavigateTo(Uri pageUri); void GoBack(); } Obviously, this interface can be extended if necessary, but in most of the apps I worked on, I found that this covers my needs. The NavigationService class It is possible to nicely pack the navigation service into its own class. To do this, we need to remember that all the PhoneApplicationPage instances use the same instance of the navigation service, exposed through their NavigationService property. In fact, in a WP7 application, it is the main frame (RootFrame, of type PhoneApplicationFrame) that is responsible for this task. So, our implementation of the NavigationService class can leverage this. First the class will grab the PhoneApplicationFrame and store a reference to it. Also, it registers a handler for the Navigating event, and forwards the event to the listening viewmodels (if any). Then, the NavigateTo and the GoBack methods are implemented. They are quite simple, because they are in fact just a gateway to the PhoneApplicationFrame. The whole class is as follows: public class NavigationService : INavigationService { private PhoneApplicationFrame _mainFrame; public event NavigatingCancelEventHandler Navigating; public void NavigateTo(Uri pageUri) { if (EnsureMainFrame()) { _mainFrame.Navigate(pageUri); } } public void GoBack() { if (EnsureMainFrame() && _mainFrame.CanGoBack) { _mainFrame.GoBack(); } } private bool EnsureMainFrame() { if (_mainFrame != null) { return true; } _mainFrame = Application.Current.RootVisual as PhoneApplicationFrame; if (_mainFrame != null) { // Could be null if the app runs inside a design tool _mainFrame.Navigating += (s, e) => { if (Navigating != null) { Navigating(s, e); } }; return true; } return false; } } Exposing URIs I find that it is a good practice to expose each page’s URI as a constant. In MVVM Light applications, a good place to do that is the ViewModelLocator, which already acts like a central point of setup for the views and their viewmodels. Note that in some cases, it is necessary to expose the URL as a string, for instance when a query string needs to be passed to the view. So for example we could have: public static readonly Uri MainPageUri = new Uri("/MainPage.xaml", UriKind.Relative); public const string AnotherPageUrl = "/AnotherPage.xaml?param1={0}&param2={1}"; Creating and using the NavigationService Normally, we only need one instance of the NavigationService class. In cases where you use an IOC container, it is easy to simply register a singleton instance. For example, I am using a modified version of a super simple IOC container, and so I can register the navigation service as follows: SimpleIoc.Register<INavigationService, NavigationService>(); Then, it can be resolved where needed with: SimpleIoc.Resolve<INavigationService>(); Or (more frequently), I simply declare a parameter on the viewmodel constructor of type INavigationService and let the IOC container do its magic and inject the instance of the NavigationService when the viewmodel is created. On supported platforms (for example Silverlight 4), it is also possible to use MEF. Or, of course, we can simply instantiate the NavigationService in the ViewModelLocator, and pass this instance as a parameter of the viewmodels’ constructor, injected as a property, etc… Once the instance has been passed to the viewmodel, it can be used, for example with: NavigationService.NavigateTo(ViewModelLocator.ComparisonPageUri); Testing Thanks to the INavigationService interface, navigation can be mocked and tested when the viewmodel is put under unit test. Simply implement and inject a mock class, and assert that the methods are called as they should by the viewmodel. Conclusion As usual, there are multiple ways to code a solution answering your needs. I find that view services are a really neat way to delegate view-specific responsibilities such as animation, dialogs and of course navigation to other classes through an abstracted interface. In some cases, such as the NavigationService class exposed here, it is even possible to standardize the implementation and pack it in a class library for reuse. I hope that this sample is useful! Happy coding. Laurent   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• Collaborative Whiteboard using WebSocket in GlassFish 4 - Text/JSON and Binary/ArrayBuffer Data Transfer (TOTD #189)

  - by arungupta

  This blog has published a few blogs on using JSR 356 Reference Implementation (Tyrus) as its integrated in GlassFish 4 promoted builds. TOTD #183: Getting Started with WebSocket in GlassFish TOTD #184: Logging WebSocket Frames using Chrome Developer Tools, Net-internals and Wireshark TOTD #185: Processing Text and Binary (Blob, ArrayBuffer, ArrayBufferView) Payload in WebSocket TOTD #186: Custom Text and Binary Payloads using WebSocket One of the typical usecase for WebSocket is online collaborative games. This Tip Of The Day (TOTD) explains a sample that can be used to build such games easily. The application is a collaborative whiteboard where different shapes can be drawn in multiple colors. The shapes drawn on one browser are automatically drawn on all other peer browsers that are connected to the same endpoint. The shape, color, and coordinates of the image are transfered using a JSON structure. A browser may opt-out of sharing the figures. Alternatively any browser can send a snapshot of their existing whiteboard to all other browsers. Take a look at this video to understand how the application work and the underlying code. The complete sample code can be downloaded here. The code behind the application is also explained below. The web page (index.jsp) has a HTML5 Canvas as shown: <canvas id="myCanvas" width="150" height="150" style="border:1px solid #000000;"></canvas> And some radio buttons to choose the color and shape. By default, the shape, color, and coordinates of any figure drawn on the canvas are put in a JSON structure and sent as a message to the WebSocket endpoint. The JSON structure looks like: { "shape": "square", "color": "#FF0000", "coords": { "x": 31.59999942779541, "y": 49.91999053955078 }} The endpoint definition looks like: @WebSocketEndpoint(value = "websocket",encoders = {FigureDecoderEncoder.class},decoders = {FigureDecoderEncoder.class})public class Whiteboard { As you can see, the endpoint has decoder and encoder registered that decodes JSON to a Figure (a POJO class) and vice versa respectively. The decode method looks like: public Figure decode(String string) throws DecodeException { try { JSONObject jsonObject = new JSONObject(string); return new Figure(jsonObject); } catch (JSONException ex) { throw new DecodeException("Error parsing JSON", ex.getMessage(), ex.fillInStackTrace()); }} And the encode method looks like: public String encode(Figure figure) throws EncodeException { return figure.getJson().toString();} FigureDecoderEncoder implements both decoder and encoder functionality but thats purely for convenience. But the recommended design pattern is to keep them in separate classes. In certain cases, you may even need only one of them. On the client-side, the Canvas is initialized as: var canvas = document.getElementById("myCanvas");var context = canvas.getContext("2d");canvas.addEventListener("click", defineImage, false); The defineImage method constructs the JSON structure as shown above and sends it to the endpoint using websocket.send(). An instant snapshot of the canvas is sent using binary transfer with WebSocket. The WebSocket is initialized as: var wsUri = "ws://localhost:8080/whiteboard/websocket";var websocket = new WebSocket(wsUri);websocket.binaryType = "arraybuffer"; The important part is to set the binaryType property of WebSocket to arraybuffer. This ensures that any binary transfers using WebSocket are done using ArrayBuffer as the default type seem to be blob. The actual binary data transfer is done using the following: var image = context.getImageData(0, 0, canvas.width, canvas.height);var buffer = new ArrayBuffer(image.data.length);var bytes = new Uint8Array(buffer);for (var i=0; i<bytes.length; i++) { bytes[i] = image.data[i];}websocket.send(bytes); This comprehensive sample shows the following features of JSR 356 API: Annotation-driven endpoints Send/receive text and binary payload in WebSocket Encoders/decoders for custom text payload In addition, it also shows how images can be captured and drawn using HTML5 Canvas in a JSP. How could this be turned in to an online game ? Imagine drawing a Tic-tac-toe board on the canvas with two players playing and others watching. Then you can build access rights and controls within the application itself. Instead of sending a snapshot of the canvas on demand, a new peer joining the game could be automatically transferred the current state as well. Do you want to build this game ? I built a similar game a few years ago. Do somebody want to rewrite the game using WebSocket APIs ? :-) Many thanks to Jitu and Akshay for helping through the WebSocket internals! Here are some references for you: JSR 356: Java API for WebSocket - Specification (Early Draft) and Implementation (already integrated in GlassFish 4 promoted builds) Subsequent blogs will discuss the following topics (not necessary in that order) ... Error handling Interface-driven WebSocket endpoint Java client API Client and Server configuration Security Subprotocols Extensions Other topics from the API

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• The architecture and technologies to use for a secure, fast, reliable and easily scalable web application

  - by DSoul

  ^ For actual questions, skip to the lists down below I understand, that his is a vague topic, but please, before you turn the other way and disregard me, hear me out. I am currently doing research for a web application(I don't know if application is the correct word for it, but I will proceed w/ that for now), that one day might need to be everything mentioned in the title. I am bound by nothing. That means that every language, OS and framework is acceptable, but only if it proves it's usefulness. And if you are going to say, that scalability and speed depend on the code I write for this application, then I agree, but I am just trying to find something, that wouldn't stand in my way later on. I have done quite a bit reading on this subject, but I still don't have a clear picture, to what suits my needs, so I come to you, StackOverflow, to give me directions. I know you all must be wondering what I'm building, but I assure you, that it doesn't matter. I have heard of 12 factor app though, if you have any similar guidelines or what is, to suggest the please, go ahead. For the sake of keeping your answers as open as possible, I'm not gonna provide you my experience regarding anything written in this question. ^ Skippers, start here First off - the weights of the requirements are probably something like that (on a scale of 10): Security - 10 Speed - 5 Reliability (concurrency) - 7.5 Scalability - 10 Speed and concurrency are not a top priority, in the sense, that the program can be CPU intensive, and therefore slow, and only accept a not-that-high number of concurrent users, but both of these factors must be improvable by scaling the system Anyway, here are my questions: How many layers should the application have, so it would be future-proof and could best fulfill the aforementioned requirements? For now, what I have in mind is the most common version: Completely separated front end, that might be a web page or an MMI application or even both. Some middle-ware handling communication between the front and the back end. This is probably a server that communicates w/ the front end via HTTP. How the communication w/ the back end should be handled is probably dependent on the back end. The back end. Something that handles data through resources like DB and etc. and does various computations w/ the data. This, as the highest priority part of the software, must be easily spread to multiple computers later on and have no known security holes. I think ideally the middle-ware should send a request to a queue from where one of the back end processes takes this request, chops it up to smaller parts and buts these parts of the request back onto the same queue as the initial request, after what these parts will be then handled by other back end processes. Something *map-reduce*y, so to say. What frameworks, languages and etc. should these layers use? The technologies used here are not that important at this moment, you can ignore this part for now I've been pointed to node.js for this part. Do you guys know any better alternatives, or have any reasons why I should (not) use node.js for this particular job. I actually have no good idea, what to use for this job, there are too many options out there, so please direct me. This part (and the 2. one also, I think) depend a lot on the OS, so suggest any OSs alongside w/ the technologies/frameworks. Initially, all computers (or 1 for starters) hosting the back end are going to be virtual machines. Please do give suggestions to any part of the question, that you feel you have comprehensive knowledge and/or experience of. And also, point out if you feel that any part of the current set-up means an instant (or even distant) failure or if I missed a very important aspect to consider. I'm not looking for a definitive answer for how to achieve my goals, because there certainly isn't one, for I haven't provided you w/ all the required information. I'm just looking for recommendations and directions on what to look into. Also, bare in mind, that this isn't something that I have to get done quickly, to sell and let it be re-written by the new owner (which, I've been told for multiple times, is what I should aim for). I have all the time in the world and I really just want to learn doing something really high-end. Also, excuse me if my language isn't the best, I'm not a native. Anyway. Thanks in advance to anyone, who takes the time to help me out here. PS. When I do seem to come up w/ a good architecture/design for this project, I will certainly make it an open project and keep you guys up to date w/ it's development. As in what you could have told me earlier and etc. For obvious reasons the very same question got closed on SO, but could you guys still help me?.

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• GCM: onMessage() from GCMIntentService is never called [migrated]

  - by Shrikant

  I am implementing GCM (Google Cloud Messaging- PUSH Notifications) in my application. I have followed all the steps given in GCM tutorial from developer.android.com My application's build target is pointing to Goolge API 8 (Android 2.2 version). I am able to get the register ID from GCM successfully, and I am passing this ID to my application server. So the registration step is performed successfully. Now when my application server sends a PUSH message to my device, the server gets the message as SUCCESS=1 FAILURE=0, etc., i.e. Server is sending message successfully, but my device never receives the message. After searching alot about this, I came to know that GCM pushes messages on port number 5228, 5229 or 5230. Initially, my device and laptop was restricted for some websites, but then I was granted all the permissions to access all websites, so I guess these port numbers are open for my device. So my question is: I never receive any PUSH message from GCM. My onMessage() from GCMIntenService class is never called. What could be the reason? Please see my following code and guide me accordingly: I have declared following in my manifest: <uses-sdk android:minSdkVersion="8" android:targetSdkVersion="8" /> <permission android:name="package.permission.C2D_MESSAGE" android:protectionLevel="signature" /> <!-- App receives GCM messages. --> <uses-permission android:name="com.google.android.c2dm.permission.RECEIVE" /> <!-- GCM connects to Google Services. --> <uses-permission android:name="android.permission.INTERNET" /> <!-- GCM requires a Google account. --> <uses-permission android:name="android.permission.GET_ACCOUNTS" /> <!-- Keeps the processor from sleeping when a message is received. --> <uses-permission android:name="android.permission.WAKE_LOCK" /> <uses-permission android:name="package.permission.C2D_MESSAGE" /> <uses-permission android:name="android.permission.INTERNET" /> <receiver android:name="com.google.android.gcm.GCMBroadcastReceiver" android:permission="com.google.android.c2dm.permission.SEND" > <intent-filter> <action android:name="com.google.android.c2dm.intent.RECEIVE" /> <action android:name="com.google.android.c2dm.intent.REGISTRATION" /> <category android:name="packageName" /> </intent-filter> </receiver> <receiver android:name=".ReceiveBroadcast" android:exported="false" > <intent-filter> <action android:name="GCM_RECEIVED_ACTION" /> </intent-filter> </receiver> <service android:name=".GCMIntentService" /> /** * @author Shrikant. * */ public class GCMIntentService extends GCMBaseIntentService { /** * The Sender ID used for GCM. */ public static final String SENDER_ID = "myProjectID"; /** * This field is used to call Web-Service for GCM. */ SendUserCredentialsGCM sendUserCredentialsGCM = null; public GCMIntentService() { super(SENDER_ID); sendUserCredentialsGCM = new SendUserCredentialsGCM(); } @Override protected void onRegistered(Context arg0, String registrationId) { Log.i(TAG, "Device registered: regId = " + registrationId); sendUserCredentialsGCM.sendRegistrationID(registrationId); } @Override protected void onUnregistered(Context context, String arg1) { Log.i(TAG, "unregistered = " + arg1); sendUserCredentialsGCM .unregisterFromGCM(LoginActivity.API_OR_BROWSER_KEY); } @Override protected void onMessage(Context context, Intent intent) { Log.e("GCM MESSAGE", "Message Recieved!!!"); String message = intent.getStringExtra("message"); if (message == null) { Log.e("NULL MESSAGE", "Message Not Recieved!!!"); } else { Log.i(TAG, "new message= " + message); sendGCMIntent(context, message); } } private void sendGCMIntent(Context context, String message) { Intent broadcastIntent = new Intent(); broadcastIntent.setAction("GCM_RECEIVED_ACTION"); broadcastIntent.putExtra("gcm", message); context.sendBroadcast(broadcastIntent); } @Override protected void onError(Context context, String errorId) { Log.e(TAG, "Received error: " + errorId); Toast.makeText(context, "PUSH Notification failed.", Toast.LENGTH_LONG) .show(); } @Override protected boolean onRecoverableError(Context context, String errorId) { return super.onRecoverableError(context, errorId); } }

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• SSIS package randomly hangs during execution

  - by Adam MacLeod

  Hi Guys, I am having an ongoing and painful problem with an SSIS package. The package runs every 5 minutes as an SQL Agent Job and every 2-10 days the package will start running and never stop (thus preventing further executions). If I stop the hung job manually it will begin working perfectly again in the next 5 minute interval. The SSIS package is for moving data from an Oracle database to a MSSQL 2005 database. It has 7 steps: Step 1 calls an Oracle Stored Procedure to prepare the temporary tables inside ORACLE Steps 2-6 process the data from the ORACLE tables to the MSSQL tables ORACLE - MSSQL Step 7 calls an Oracle Stored Procedure to clear the ORACLE temporary tables I suspect that the issue is caused by a communications error between the MSSQL server and the ORACLE server. Both the MSSQL database and Agent/package run on one machine with the ORACLE database running over the network. I have enabled logging of the SQL package and after more than 2GB of log file I have captured the instant where the package stops responding: OnPreValidate,ADV-SRV5,NT AUTHORITY\SYSTEM,CallistaIntegrationToMonashCRM_delta,{F88F6C45-CFA2-4801-A2F2-DDF03D458A48},{3A1FB1E3-B76D-444D-876B-D1FBBB9BA246},6/06/2010 10:15:01 AM,6/06/2010 10:15:01 AM,0,0x,(null) OnPreValidate,ADV-SRV5,NT AUTHORITY\SYSTEM,Address,{c5907799-f918-43da-818a-d4bd7f188367},{3A1FB1E3-B76D-444D-876B-D1FBBB9BA246},6/06/2010 10:15:01 AM,6/06/2010 10:15:01 AM,0,0x,(null) OnInformation,ADV-SRV5,NT AUTHORITY\SYSTEM,Address,{c5907799-f918-43da-818a-d4bd7f188367},{3A1FB1E3-B76D-444D-876B-D1FBBB9BA246},6/06/2010 10:15:01 AM,6/06/2010 10:15:01 AM,1074016266,0x,Validation phase is beginning. OnProgress,ADV-SRV5,NT AUTHORITY\SYSTEM,Address,{c5907799-f918-43da-818a-d4bd7f188367},{3A1FB1E3-B76D-444D-876B-D1FBBB9BA246},6/06/2010 10:15:01 AM,6/06/2010 10:15:01 AM,0,0x,Validating Diagnostic,ADV-SRV5,NT AUTHORITY\SYSTEM,Callista,{cb5d6fe3-3ea4-4453-8e5a-965818021df7},{3A1FB1E3-B76D-444D-876B-D1FBBB9BA246},6/06/2010 10:15:01 AM,6/06/2010 10:15:01 AM,0,0x,ExternalRequest_pre: The object is ready to make the following external request: 'IDataInitialize::GetDataSource'. Diagnostic,ADV-SRV5,NT AUTHORITY\SYSTEM,Callista,{cb5d6fe3-3ea4-4453-8e5a-965818021df7},{3A1FB1E3-B76D-444D-876B-D1FBBB9BA246},6/06/2010 10:15:01 AM,6/06/2010 10:15:01 AM,0,0x,ExternalRequest_post: 'IDataInitialize::GetDataSource succeeded'. The external request has completed. Diagnostic,ADV-SRV5,NT AUTHORITY\SYSTEM,Callista,{cb5d6fe3-3ea4-4453-8e5a-965818021df7},{3A1FB1E3-B76D-444D-876B-D1FBBB9BA246},6/06/2010 10:15:01 AM,6/06/2010 10:15:01 AM,0,0x,ExternalRequest_pre: The object is ready to make the following external request: 'IDBInitialize::Initialize'. These messages show the entire log generated for the failed run, for a successful run the output is typically ~2500 lines. I can see that the package is hanging during the initialize operation on the Callista connection (ORACLE database). I have not been able to work out a way to either fix this issue or have the package die gracefully (an error to the log would be A-OK with me). Any help or advice would be greatly appreciated.

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• Handling Errors from HttpWebRequest.GetResponse

  - by Jason

  Hey experts - I'm having a ridiculous time trying to get an SMS API working (ZeepMobile, if you're interested) with .NET... I've been around .NET for a few years, but with all this social networking and API stuff, I need to get into the HttpWebRequest a bit. I'm new at it, but not completely new; I was able to hook up my site to Twitter without too much fuss (ie, I was able to modify someone's code to work for me). Anyways, the way their API works is to send an SMS message, you send them a POST and they respond back to you. I can send it just fine, but every time I do, rather than echo back something helpful to figure out what the error is, I get the Yellow Error Page Of Death (YEPOD) saying something to the effect of "The remote server returned an error: (400) Bad Request." This occurs on my line: '...creation of httpwebrequest here...' Dim myWebResponse As WebResponse myWebResponse = request.GetResponse() '<--- error line Is there any way to simply receive the error from the server rather than have the webserver throw an exception and give me the YEPOD? Or better yet, can anyone post a working example of their Zeep code? :) Thanks! EDIT: Here's my whole code block: Public Shared Function SendTextMessage(ByVal username As String, _ ByVal txt As String) As String Dim content As String = "user_id=" + _ username + "&body=" + Current.Server.UrlEncode(txt) Dim httpDate As String = DateTime.Now.ToString("r") Dim canonicalString As String = API_KEY & httpDate & content Dim encoding As New System.Text.UTF8Encoding Dim hmacSha As New HMACSHA1(encoding.GetBytes(SECRET_ACCESS_KEY)) Dim hash() As Byte = hmacSha.ComputeHash(encoding.GetBytes(canonicalString)) Dim b64 As String = Convert.ToBase64String(hash) 'connect with zeep' Dim request As HttpWebRequest = CType(WebRequest.Create(_ "https://api.zeepmobile.com/messaging/2008-07-14/send_message"), HttpWebRequest) request.Method = "POST" request.ServicePoint.Expect100Continue = False ' set the authorization levels' request.Headers.Add("Authorization", "Zeep " & API_KEY & ":" & b64) request.ContentType = "application/x-www-form-urlencoded" request.ContentLength = content.Length ' set up and write to stream' Dim reqStream As New StreamWriter(request.GetRequestStream()) reqStream.Write(content) reqStream.Close() Dim msg As String = "" msg = reqStream.ToString Dim myWebResponse As WebResponse Dim myResponseStream As Stream Dim myStreamReader As StreamReader myWebResponse = request.GetResponse() myResponseStream = myWebResponse.GetResponseStream() myStreamReader = New StreamReader(myResponseStream) msg = myStreamReader.ReadToEnd() myStreamReader.Close() myResponseStream.Close() ' Close the WebResponse' myWebResponse.Close() Return msg End Function

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