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• jtreg update, March 2012

  - by jjg

  There is a new update for jtreg 4.1, b04, available. The primary changes have been to support faster and more reliable test runs, especially for tests in the jdk/ repository. [ For users inside Oracle, there is preliminary direct support for gathering code coverage data using jcov while running tests, and for generating a coverage report when all the tests have been run. ] -- jtreg can be downloaded from the OpenJDK jtreg page: http://openjdk.java.net/jtreg/. Scratch directories On platforms like Windows, if a test leaves a file open when the test is over, that can cause a problem for downstream tests, because the scratch directory cannot be emptied beforehand. This is addressed in agentvm mode by discarding any agents using that scratch directory and starting new agents using a new empty scratch directory. Successive directives use suffices _1, _2, etc. If you see such directories appearing in the work directory, that is an indication that files were left open in the preceding directory in the series. Locking support Some tests use shared system resources such as fixed port numbers. This causes a problem when running tests concurrently. So, you can now mark a directory such that all the tests within all such directories will be run sequentially, even if you use -concurrency:N on the command line to run the rest of the tests in parallel. This is seen as a short term solution: it is recommended that tests not use shared system resources whenever possible. If you are running multiple instances of jtreg on the same machine at the same time, you can use a new option -lock:file to specify a file to be used for file locking; otherwise, the locking will just be within the JVM used to run jtreg. "autovm mode" By default, if no options to the contrary are given on the command line, tests will be run in othervm mode. Now, a test suite can be marked so that the default execution mode is "agentvm" mode. In conjunction with this, you can now mark a directory such that all the tests within that directory will be run in "othervm" mode. Conceptually, this is equivalent to putting /othervm on every appropriate action on every test in that directory and any subdirectories. This is seen as a short term solution: it is recommended tests be adapted to use agentvm mode, or use "@run main/othervm" explicitly. Info in test result files The user name and jtreg version info are now stored in the properties near the beginning of the .jtr file. Build The makefiles used to build and test jtreg have been reorganized and simplified. jtreg is now using JT Harness version 4.4. Other jtreg provides access to GNOME_DESKTOP_SESSION_ID when set. jtreg ensures that shell tests are given an absolute path for the JDK under test. jtreg now honors the "first sentence rule" for the description given by @summary. jtreg saves the default locale before executing a test in samevm or agentvm mode, and restores it afterwards. Bug fixes jtreg tried to execute a test even if the compilation failed in agentvm mode because of a JVM crash. jtreg did not correctly handle the -compilejdk option. Acknowledgements Thanks to Alan, Amy, Andrey, Brad, Christine, Dima, Max, Mike, Sherman, Steve and others for their help, suggestions, bug reports and for testing this latest version.

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• Running Multiple WebLogic and OSB Domains

  - by jeff.x.davies

  I have any number of OSB domain created on my machine at any point in time. For example, I have different domains for different version of Oracle Service Bus and Oracle SOA Suite. I also have different domains for different purposes. I have a demo domain and another domain for the projects in my blog. Starting with OSB 11g and the Apache Derby server, there is a small "gotcha" if you want to create multiple domains on a devevelopment machine. When you create a new domain for OSB 11g it will use the same database info for all databases and this will cause an error when starting the admin server of the second domain (the first domain doesn't have to be running for this error to occur). Here is an example of the error message in the server console: ####<Mar 8, 2011 2:58:48 PM PST> <Critical> <JTA> <jeff-laptop> <AdminServer> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1299625128464> <BEA-110482> <A logging last resource failed during initialization. The server cannot boot unless all configured logging last resources (LLRs) initialize. Failing reason: weblogic.transaction.loggingresource.LoggingResourceException: java.sql.SQLException: JDBC LLR, table verify failed for table 'WL_LLR_ADMINSERVER', row 'JDBC LLR Domain//Server' record had unexpected value 'osb11gR1PS3//AdminServer' expected 'OSBCIM//AdminServer'*** ONLY the original domain and server that creates an LLR table may access it *** The solution is to create a database instance for each of your domains and this is very simple to do. After you create a domain using the Configuration Wizard, locate the wlsbjmsrpDataSource-jdbc.xml file that is found under the DOMAIN_HOME/config/jdbc directory. Near the top of the file you will see the following entry: <url>jdbc:derby://localhost:1527/osbexamples;create=true;ServerName=localhost;databaseName=osbexamples</url> You need to modify this entry with a different and unique database name. The easiest way to do this is to substiture the name of your domain. For example: <url>jdbc:derby://localhost:1527/mydomain;create=true;ServerName=localhost;databaseName=mydomain</url> will create a database named mydomain . Now, when you restart the admin server for the domain, it will create the new database for you. Do this for each domain you create on your development machine and you'll have no troubles. The process is much simpler if you are creating a domain using the Configuration Wizard. Simply name the database when you get to the Configure JDBC Component Schema step of the Configuration Wizard, select the OSB JMS Reporting Provider and set the name in the DBMS/Service field to whatever name you like, as shown in Figure 1 below. Figure 1 – Configuring the JDBC Component Schema That is all there is to it. Now you can create as many domains on your leptop or development machine as you like and not have to worry about them conflicting with each other.

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• New Regular Expression Features in Java 8

  - by Jan Goyvaerts

  Java 8 brings a few changes to Java’s regular expression syntax to make it more consistent with Perl 5.14 and later in matching horizontal and vertical whitespace. \h is a new feature. It is a shorthand character class that matches any horizontal whitespace character as defined in the Unicode standard. In Java 4 to 7 \v is a character escape that matches only the vertical tab character. In Java 8 \v is a shorthand character class that matches any vertical whitespace, including the vertical tab. When upgrading to Java 8, make sure that any regexes that use \v still do what you want. Use \x0B or \cK to match just the vertical tab in any version of Java. \R is also a new feature. It matches any line break as defined by the Unicode standard. Windows-style CRLF pairs are always matched as a whole. So \R matches \r\n while \R\R fails to match \r\n. \R is equivalent to (?\r\n|[\n\cK\f\r\u0085\u2028\u2029]) with an atomic group that prevents it from matching only the CR in a CRLF pair. Oracle’s documentation for the Pattern class omits the atomic group when explaining \R, which is incorrect. You cannot use \R inside a character class. RegexBuddy and RegexMagic have been updated to support Java 8. Java 4, 5, 6, and 7 are still supported. When you upgrade to Java 8 you can compare or convert your regular expressions between Java 8 and the Java version you were using previously.

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• HPCM 11.1.2.x - Outline Optimisation for Calculation Performance

  - by Jane Story

  When an HPCM application is first created, it is likely that you will want to carry out some optimisation on the HPCM application’s Essbase outline in order to improve calculation execution times. There are several things that you may wish to consider. Because at least one dense dimension for an application is required to deploy from HPCM to Essbase, “Measures” and “AllocationType”, as the only required dimensions in an HPCM application, are created dense by default. However, for optimisation reasons, you may wish to consider changing this default dense/sparse configuration. In general, calculation scripts in HPCM execute best when they are targeting destinations with one or more dense dimensions. Therefore, consider your largest target stage i.e. the stage with the most assignment destinations and choose that as a dense dimension. When optimising an outline in this way, it is not possible to have a dense dimension in every target stage and so testing with the dense/sparse settings in every stage is the key to finding the best configuration for each individual application. It is not possible to change the dense/sparse setting of individual cloned dimensions from EPMA. When a dimension that is to be repeated in multiple stages, and therefore cloned, is defined in EPMA, every instance of that dimension has the same storage setting. However, such manual changes may not be preserved in all cases. Please see below for full explanation. However, once the application has been deployed from EPMA to HPCM and from HPCM to Essbase, it is possible to make the dense/sparse changes to a cloned dimension directly in Essbase. This can be done by editing the properties of the outline in Essbase Administration Services (EAS) and manually changing the dense/sparse settings of individual dimensions. There are two methods of deployment from HPCM to Essbase from 11.1.2.1. There is a “replace” deploy method and an “update” deploy method: “Replace” will delete the Essbase application and replace it. If this method is chosen, then any changes made directly on the Essbase outline will be lost. If you use the update deploy method (with or without archiving and reloading data), then the Essbase outline, including any manual changes you have made (i.e. changes to dense/sparse settings of the cloned dimensions), will be preserved. Notes If you are using the calculation optimisation technique mentioned in a previous blog to calculate multiple POVs (https://blogs.oracle.com/pa/entry/hpcm_11_1_2_optimising) and you are calculating all members of that POV dimension (e.g. all months in the Period dimension) then you could consider making that dimension dense. Always review Block sizes after all changes! The maximum block size recommended in the Essbase Database Administrator’s Guide is 100k for 32 bit Essbase and 200k for 64 bit Essbase. However, calculations may perform better with a larger than recommended block size provided that sufficient memory is available on the Essbase server. Test different configurations to determine the most optimal solution for your HPCM application. Please note that this blog article covers HPCM outline optimisation only. Additional performance tuning can be achieved by methodically testing database settings i.e data cache, index cache and/or commit block settings. For more information on Essbase tuning best practices, please review these items in the Essbase Database Administrators Guide. For additional information on the commit block setting, please see the previous PA blog article https://blogs.oracle.com/pa/entry/essbase_11_1_2_commit

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• Java Hint in NetBeans for Identifying JOptionPanes

  - by Geertjan

  I tend to have "JOptionPane.showMessageDialogs" scattered through my code, for debugging purposes. Now I have a way to identify all of them and remove them one by one, since some of them are there for users of the application so shouldn't be removed, via the Refactoring window: Identifying instances of code that I'm interested in is really trivial: import org.netbeans.spi.editor.hints.ErrorDescription; import org.netbeans.spi.java.hints.ConstraintVariableType; import org.netbeans.spi.java.hints.ErrorDescriptionFactory; import org.netbeans.spi.java.hints.Hint; import org.netbeans.spi.java.hints.HintContext; import org.netbeans.spi.java.hints.TriggerPattern; import org.openide.util.NbBundle.Messages; @Hint( displayName = "#DN_ShowMessageDialogChecker", description = "#DESC_ShowMessageDialogChecker", category = "general") @Messages({ "DN_ShowMessageDialogChecker=Found \"ShowMessageDialog\"", "DESC_ShowMessageDialogChecker=Checks for JOptionPane.showMes" }) public class ShowMessageDialogChecker { @TriggerPattern(value = "$1.showMessageDialog", constraints = @ConstraintVariableType(variable = "$1", type = "javax.swing.JOptionPane")) @Messages("ERR_ShowMessageDialogChecker=Are you sure you need this statement?") public static ErrorDescription computeWarning(HintContext ctx) { return ErrorDescriptionFactory.forName( ctx, ctx.getPath(), Bundle.ERR_ShowMessageDialogChecker()); } } Stick the above class, which seriously isn't much code at all, in a module and run it, with this result: Bit trickier to do the fix, i.e., add a bit of code to let the user remove the statement, but I looked in the NetBeans sources and used the System.out fix, which does the same thing:  import com.sun.source.tree.BlockTree; import com.sun.source.tree.StatementTree; import com.sun.source.util.TreePath; import java.util.ArrayList; import java.util.Iterator; import java.util.List; import org.netbeans.api.java.source.CompilationInfo; import org.netbeans.api.java.source.WorkingCopy; import org.netbeans.spi.editor.hints.ErrorDescription; import org.netbeans.spi.editor.hints.Fix; import org.netbeans.spi.java.hints.ConstraintVariableType; import org.netbeans.spi.java.hints.ErrorDescriptionFactory; import org.netbeans.spi.java.hints.Hint; import org.netbeans.spi.java.hints.HintContext; import org.netbeans.spi.java.hints.JavaFix; import org.netbeans.spi.java.hints.TriggerPattern; import org.openide.util.NbBundle.Messages; @Hint( displayName = "#DN_ShowMessageDialogChecker", description = "#DESC_ShowMessageDialogChecker", category = "general") @Messages({ "DN_ShowMessageDialogChecker=Found \"ShowMessageDialog\"", "DESC_ShowMessageDialogChecker=Checks for JOptionPane.showMes" }) public class ShowMessageDialogChecker { @TriggerPattern(value = "$1.showMessageDialog", constraints = @ConstraintVariableType(variable = "$1", type = "javax.swing.JOptionPane")) @Messages("ERR_ShowMessageDialogChecker=Are you sure you need this statement?") public static ErrorDescription computeWarning(HintContext ctx) { Fix fix = new FixImpl(ctx.getInfo(), ctx.getPath()).toEditorFix(); return ErrorDescriptionFactory.forName( ctx, ctx.getPath(), Bundle.ERR_ShowMessageDialogChecker(), fix); } private static final class FixImpl extends JavaFix { public FixImpl(CompilationInfo info, TreePath tp) { super(info, tp); } @Override @Messages("FIX_ShowMessageDialogChecker=Remove the statement") protected String getText() { return Bundle.FIX_ShowMessageDialogChecker(); } @Override protected void performRewrite(TransformationContext tc) throws Exception { WorkingCopy wc = tc.getWorkingCopy(); TreePath statementPath = tc.getPath(); TreePath blockPath = tc.getPath().getParentPath(); while (!(blockPath.getLeaf() instanceof BlockTree)) { statementPath = blockPath; blockPath = blockPath.getParentPath(); if (blockPath == null) { return; } } BlockTree blockTree = (BlockTree) blockPath.getLeaf(); List<? extends StatementTree> statements = blockTree.getStatements(); List<StatementTree> newStatements = new ArrayList<StatementTree>(); for (Iterator<? extends StatementTree> it = statements.iterator(); it.hasNext();) { StatementTree statement = it.next(); if (statement != statementPath.getLeaf()) { newStatements.add(statement); } } BlockTree newBlockTree = wc.getTreeMaker().Block(newStatements, blockTree.isStatic()); wc.rewrite(blockTree, newBlockTree); } } } Aside from now being able to use "Inspect & Refactor" to identify and fix all instances of JOptionPane.showMessageDialog at the same time, you can also do the fixes per instance within the editor:

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• Unit Testing Framework for XQuery

  - by Knut Vatsendvik

  This posting provides a unit testing framework for XQuery using Oracle Service Bus. It allows you to write a test case to run your XQuery transformations in an automated fashion. When the test case is run, the framework returns any differences found in the response. The complete code sample with install instructions can be downloaded from here. Writing a Unit Test You start a new Test Case by creating a Proxy Service from Workshop that comes with Oracle Service Bus. In the General Configuration page select Service Type to be Messaging Service           In the Message Type Configuration page link both the Request & Response Message Type to the TestCase element of the UnitTest.xsd schema                 The TestCase element consists of the following child elements The ID and optional Name element is simply used for reference. The Transformation element is the XQuery resource to be executed. The Input elements represents the input to run the XQuery with. The Output element represents the expected output. These XML documents are “also” represented as an XQuery resource where the XQuery function takes no arguments and returns the XML document. Why not pass the test data with the TestCase? Passing an XML structure in another XML structure is not very easy or at least not very human readable. Therefore it was chosen to represent the test data as an loadable resource in the OSB. However you are free to go ahead with another approach on this if wanted. The XMLDiff elements represents any differences found. A sample on input is shown here. Modeling the Message Flow Then the next step is to model the message flow of the Proxy Service. In the Request Pipeline create a stage node that loads the test case input data.      For this, specify a dynamic XQuery expression that evaluates at runtime to the name of a pre-registered XQuery resource. The expression is of course set by the input data from the test case.           Add a Run stage node. Assign the result of the XQuery, that is to be run, to a context variable. Define a mapping for each of the input variables added in previous stage.     Add a Compare stage. Like with the input data, load the expected output data. Do a compare using XMLDiff XQuery provided where the first argument is the loaded output test data, and the second argument the result from the Run stage. Any differences found is replaced back into the test case XMLDiff element. In case of any unexpected failure while processing, add an Error Handler to the Pipeline to capture the fault. To pass back the result add the following Insert action In the Response Pipeline. A sample on output is shown here.

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• Seizing the Moment with Mobility

  - by Kathryn Perry

  A guest post by Hernan Capdevila, Vice President, Oracle Fusion Apps Mobile devices are forcing a paradigm shift in the workplace – they’re changing the way businesses can do business and the type of cultures they can nurture. As our customers talk about their mobile needs, we hear them saying they want instant-on access to enterprise data so workers can be more effective at their jobs anywhere, anytime. They also are interested in being more cost effective from an IT point of view. The mobile revolution – with the idea of BYOD (bring your own device) – has added an interesting dynamic because previously IT was driving the employee device strategy and ecosystem. That's been turned on its head with the consumerization of IT. Now employees are figuring out how to use their personal devices for work purposes and IT has to figure out how to adapt. Blurring the Lines between Work and Personal Life My vision of where businesses will be five years from now is that our work lives and personal lives will be more interwoven together. In turn, enterprises will have to determine how to make employees’ work lives fit more into the fabric of their personal lives. And personal devices like smartphones are going to drive significant business value because they let us accomplish things very incrementally. I can be sitting on a train or in a taxi and be productive. At the end of any meeting, I can capture ideas and tasks or follow up with people in real time. Mobile devices enable this notion of seizing the moment – capitalizing on opportunities that might otherwise have slipped away because we're not connected. For the industry shapers out there, this is game changing. The lean and agile workforce is definitely the future. This notion of the board sitting down with the executive team to lay out strategic objectives for a three- to five-year plan, bringing in HR to determine how they're going to staff the strategic activities, kicking off the execution, and then revisiting the plan in three to five years to create another three- to five-year plan is yesterday's model. Businesses that continue to approach innovating in that way are in the dinosaur age. Today it's about incremental planning and incremental execution, which requires a lot of cohesion and synthesis within the workforce. There needs to be this interweaving notion within the workforce about how ideas cascade down, how people engage, how they stay connected, and how insights are shared. How to Survive and Thrive in Today’s Marketplace The notion of Facebook isn’t new. We lived it pre-Internet days with America Online and Prodigy – Facebook is just the renaissance of these services in a more viral and pervasive way. And given the trajectory of the consumerization of IT with people bringing their personal tooling to work, the enterprise has no option but to adapt. The sooner that businesses realize this from a top-down point of view the sooner that they will be able to really drive significant innovation and adapt to the marketplace. There are a small number of companies right now (I think it's closer to 20% rather than 80%, but the number is expanding) that are able to really innovate in this incremental marketplace. So from a competitive point of view, there's no choice but to be social and stay connected. By far the majority of users on Facebook and LinkedIn are mobile users – people on iPhones, smartphones, Android phones, and tablets. It's not the couch people, right? It's the on-the-go people – those people at the coffee shops. Usually when you're sitting at your desk on a big desktop computer, typically you have better things to do than to be on Facebook. This is a topic I'm extremely passionate about because I think mobile devices are game changing. Mobility delivers significant value to businesses – it also brings dramatic simplification from a functional point of view and transforms our work life experience. Hernan CapdevilaVice President, Oracle Applications Development

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• #OOW 2012: Big Data and The Social Revolution

  - by Eric Bezille

  As what was saying Cognizant CSO Malcolm Frank about the "Futur of Work", and how the Business should prepare in the face of the new generation  not only of devices and "internet of things" but also due to their users ("The Millennials"), moving from "consumers" to "prosumers" :  we are at a turning point today which is bringing us to the next IT Architecture Wave. So this is no more just about putting Big Data, Social Networks and Customer Experience (CxM) on top of old existing processes, it is about embracing the next curve, by identifying what processes need to be improve, but also and more importantly what processes are obsolete and need to be get ride of, and new processes put in place. It is about managing both the hierarchical and structured Enterprise and its social connections and influencers inside and outside of the Enterprise. And this does apply everywhere, up to the Utilities and Smart Grids, where it is no more just about delivering (faster) the same old 300 reports that have grown over time with those new technologies but to understand what need to be looked at, in real-time, down to an hand full relevant reports with the KPI relevant to the business. It is about how IT can anticipate the next wave, and is able to answers Business questions, and give those capabilities in real-time right at the hand of the decision makers... This is the turning curve, where IT is really moving from the past decade "Cost Center" to "Value for the Business", as Corporate Stakeholders will be able to touch the value directly at the tip of their fingers. It is all about making Data Driven Strategic decisions, encompassed and enriched by ALL the Data, and connected to customers/prosumers influencers. This brings to stakeholders the ability to make informed decisions on question like : “What would be the best Olympic Gold winner to represent my automotive brand ?”... in a few clicks and in real-time, based on social media analysis (twitter, Facebook, Google+...) and connections link to my Enterprise data. A true example demonstrated by Larry Ellison in real-time during his yesterday’s key notes, where “Hardware and Software Engineered to Work Together” is not only about extreme performances but also solutions that Business can touch thanks to well integrated Customer eXperience Management and Social Networking : bringing the capabilities to IT to move to the IT Architecture Next wave. An example, illustrated also todays in 2 others sessions, that I had the opportunity to attend. The first session bringing the “Internet of Things” in Oil&Gaz into actionable decisions thanks to Complex Event Processing capturing sensors data with the ready to run IT infrastructure leveraging Exalogic for the CEP side, Exadata for the enrich datasets and Exalytics to provide the informed decision interface up to end-user. The second session showing Real Time Decision engine in action for ACCOR hotels, with Eric Wyttynck, VP eCommerce, and his Technical Director Pascal Massenet. I have to close my post here, as I have to go to run our practical hands-on lab, cooked with Olivier Canonge, Christophe Pauliat and Simon Coter, illustrating in practice the Oracle Infrastructure Private Cloud recently announced last Sunday by Larry, and developed through many examples this morning by John Folwer. John also announced today Solaris 11.1 with a range of network innovation and virtualization at the OS level, as well as many optimizations for applications, like for Oracle RAC, with the introduction of the lock manager inside Solaris Kernel. Last but not least, he introduced Xsigo Datacenter Fabric for highly simplified networks and storage virtualization for your Cloud Infrastructure. Hoping you will get ready to jump on the next wave, we are here to help...

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• NetBeans Java Hints: Quick & Dirty Guide

  - by Geertjan

  In NetBeans IDE 7.2, a new wizard will be found in the "Module Development" category in the New File dialog, for creating new Java Hints. Select a package in a NetBeans module project. Right click, choose New/Other.../Module Development/Java Hint: You'll then see this: Fill in: Class Name: the name of the class that should be generated. E.g. "Example". Hint Display Name: the display name of the hint itself (as will appear in Tools/Options). E.g. "Example Hint". Warning Message: the warning that should be produced by the hint. E.g. "Something wrong is going on". Hint Description: a longer description of the hint, will appear in Tools/Options and eventually some other places. E.g. "This is an example hint that warns about an example problem." Will also provide an Automatic Fix: whether the hint will provide some kind of transformation. E.g. "yes". Fix Display Name: the display name of such a fix/transformation. E.g. "Fix the problem". Click Finish. Should generate "Example.java", the hint itself: import com.sun.source.util.TreePath; import org.netbeans.api.java.source.CompilationInfo; import org.netbeans.spi.editor.hints.ErrorDescription; import org.netbeans.spi.editor.hints.Fix; import org.netbeans.spi.java.hints.ConstraintVariableType; import org.netbeans.spi.java.hints.ErrorDescriptionFactory; import org.netbeans.spi.java.hints.Hint; import org.netbeans.spi.java.hints.HintContext; import org.netbeans.spi.java.hints.JavaFix; import org.netbeans.spi.java.hints.TriggerPattern; import org.openide.util.NbBundle.Messages; @Hint(displayName = "DN_com.bla.Example", description = "DESC_com.bla.Example", category = "general") //NOI18N @Messages({"DN_com.bla.Example=Example Hint", "DESC_com.bla.Example=This is an example hint that warns about an example problem."}) public class Example { @TriggerPattern(value = "$str.equals(\"\")", //Specify a pattern as needed constraints = @ConstraintVariableType(variable = "$str", type = "java.lang.String")) @Messages("ERR_com.bla.Example=Something wrong is going on") public static ErrorDescription computeWarning(HintContext ctx) { Fix fix = new FixImpl(ctx.getInfo(), ctx.getPath()).toEditorFix(); return ErrorDescriptionFactory.forName(ctx, ctx.getPath(), Bundle.ERR_com.bla_Example(), fix); } private static final class FixImpl extends JavaFix { public FixImpl(CompilationInfo info, TreePath tp) { super(info, tp); } @Override @Messages("FIX_com.bla.Example=Fix the problem") protected String getText() { return Bundle.FIX_com_bla_Example(); } @Override protected void performRewrite(TransformationContext ctx) { //perform the required transformation } } } Should also generate "ExampleTest.java", a test for it. Unfortunately, the wizard infrastructure is not capable of handling changes related to test dependencies. So the ExampleTest.java has a todo list at its begining: /* TODO to make this test work:  - add test dependency on Java Hints Test API (and JUnit 4)  - to ensure that the newest Java language features supported by the IDE are available,   regardless of which JDK you build the module with:  -- for Ant-based modules, add "requires.nb.javac=true" into nbproject/project.properties  -- for Maven-based modules, use dependency:copy in validate phase to create   target/endorsed/org-netbeans-libs-javacapi-*.jar and add to endorseddirs   in maven-compiler-plugin configuration  */Warning: if this is a project for which tests never existed before, you may need to close&reopen the project, so that "Unit Test Libraries" node appears - a bug in apisupport projects, as far as I can tell.  Thanks to Jan Lahoda for the above rough guide.

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• My Dog, Cross-Channel Shopping, and Fusion SCM

  - by Kathryn Perry

  A guest post by Mark Carson, Director, Oracle Fusion Supply Chain Management I was walking my dog Max in an open space behind my house. As we tromped through the tall weeds I remembered it is tick season and that I should get Max some protection. While he sniffed merrily in the tick infested brush, I started shopping in the middle of an open field on my phone. I thought it would be convenient to pick up the tick medicine from a pet store on the way home. Searching the pet store website I saw that they had the medicine, but there was no information on whether the store had any in stock and there were no options for shipping it to the store for pickup. I could return it, but not pick it up which seamed kind of odd. I really didn't feel like making calls to the local stores to find out if they had it. Since the product is popular, I tried one of the large 'everything' stores. Browsing its website I could see that it could be shipped to me, shipped to the store for free, and that the store nearest to me had it in stock. Needless to say, this store became a better option. This experience is a small example of why retailers, distributors, and manufactures have placed a high priority on enabling 'cross-channel commerce.' Shoppers like you and me expect to be able to search, compare, buy and return products on-line and over the phone using a variety of devices including PDAs, tablets and in-store kiosks. The pet store lost my business because its web channel had limited information about its stores. I have spoken with many customers and prospects about cross-channel commerce. They all realize the business implications and urgency behind cross-channel commerce but recognize there are challenges to enable it. New and existing applications must be integrated together globally through a consistent cross-channel business process. Integration is required between applications that provide the initial shopping experience and delivery applications associated with warehouses, stores, and partners. The enablement must be accomplished in a flexible way to react to fast-changing product portfolios and new acquisitions, while at the same time minimizing costs through reuse of existing systems. Meanwhile, the business must continue to grow and decision makers need to balance new capability with peak seasons. The challenges above are not unique to retail. Any customer in any industry who has multiple points for capturing orders and multiple points for fulfilling orders will face these challenges. With this in mind, we had a unique opportunity in Fusion SCM to re-think how to build a set of modular and flexible applications in the order management space that would make these challenges easier to conquer. The results are Fusion Distributed Order Orchestration and Global Order Promising. These applications can help companies, such as the pet store, enable true cross-channel commerce. The apps provide highly adaptable and flexible business processes to automate order orchestration across multiple cross-channel systems. They also show a global view of supply across warehouses, stores, and partners for real-time availability and more accurate order promising. Additional capability includes a standards-based integration framework for seamless execution and the ability to reuse existing systems for faster and lower cost implementations. OK, that was a mouthful of features and benefits. As Max waited to cross the street (he can do basic math too), I wondered if he could relate. He does not care about leash laws, pick-up courtesy, where he can/can't walk, what time of day it is, or even ticks. He does not care about how all these things could make walking complicated. He just wants to walk. Similarly, customers just want to shop and companies just want to make it easier to sell and deliver. You can learn more about Distributed Order Orchestration and Global Order Promising in cross-channel here.

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• "Why We Chose Fusion CRM" by Vikas Bhambri, Managing Partner, The Athene Group

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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• HOWTO Turn off SPARC T4 or Intel AES-NI crypto acceleration.

  - by darrenm

  Since we released hardware crypto acceleration for SPARC T4 and Intel AES-NI support we have had a common question come up: 'How do I test without the hardware crypto acceleration?'. Initially this came up just for development use so developers can do unit testing on a machine that has hardware offload but still cover the code paths for a machine that doesn't (our integration and release testing would run on all supported types of hardware anyway).  I've also seen it asked in a customer context too so that we can show that there is a performance gain from the hardware crypto acceleration, (not just the fact that SPARC T4 much faster performing processor than T3) and measure what it is for their application. With SPARC T2/T3 we could easily disable the hardware crypto offload by running 'cryptoadm disable provider=n2cp/0'.  We can't do that with SPARC T4 or with Intel AES-NI because in both of those classes of processor the encryption doesn't require a device driver instead it is unprivileged user land callable instructions. Turns out there is away to do this by using features of the Solaris runtime loader (ld.so.1). First I need to expose a little bit of implementation detail about how the Solaris Cryptographic Framework is implemented in Solaris 11.  One of the new Solaris 11 features of the linker/loader is the ability to have a single ELF object that has multiple different implementations of the same functions that are selected at runtime based on the capabilities of the machine.  The alternate to this is having the application coded to call getisax() and make the choice itself.  We use this functionality of the linker/loader when we build the userland libraries for the Solaris Cryptographic Framework (specifically libmd.so, and the unfortunately misnamed due to historical reasons libsoftcrypto.so) The Solaris linker/loader allows control of a lot of its functionality via environment variables, we can use that to control the version of the cryptographic functions we run.  To do this we simply export the LD_HWCAP environment variable with values that tell ld.so.1 to not select the HWCAP section matching certain features even if isainfo says they are present.  For SPARC T4 that would be: export LD_HWCAP="-aes -des -md5 -sha256 -sha512 -mont -mpul" and for Intel systems with AES-NI support: export LD_HWCAP="-aes" This will work for consumers of the Solaris Cryptographic Framework that use the Solaris PKCS#11 libraries or use libmd.so interfaces directly.  It also works for the Oracle DB and Java JCE.  However does not work for the default enabled OpenSSL "t4" or "aes-ni" engines (unfortunately) because they do explicit calls to getisax() themselves rather than using multiple ELF cap sections. However we can still use OpenSSL to demonstrate this by explicitly selecting "pkcs11" engine  using only a single process and thread.  $ openssl speed -engine pkcs11 -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 54170.81k 187416.00k 489725.70k 805445.63k 1018880.00k $ LD_HWCAP="-aes" openssl speed -engine pkcs11 -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 29376.37k 58328.13k 79031.55k 86738.26k 89191.77k We can clearly see the difference this makes in the case where AES offload to the SPARC T4 was disabled. The "t4" engine is faster than the pkcs11 one because there is less overhead (again on a SPARC T4-1 using only a single process/thread - using -multi you will get even bigger numbers). $ openssl speed -evp aes-128-cbc ... type 16 bytes 64 bytes 256 bytes 1024 bytes 8192 bytes aes-128-cbc 85526.61k 89298.84k 91970.30k 92662.78k 92842.67k Yet another cool feature of the Solaris linker/loader, thanks Rod and Ali. Note these above openssl speed output is not intended to show the actual performance of any particular benchmark just that there is a significant improvement from using hardware acceleration on SPARC T4. For cryptographic performance benchmarks see the http://blogs.oracle.com/BestPerf/ postings.

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• How to Open Any Folder as a Project in the NetBeans Platform

  - by Geertjan

  Typically, as described in the NetBeans Project Type Tutorial, you'll define a project type based on the presence of a file (e.g., "project.xml" or "customer.txt" or something like that) in a folder. I.e., if the file is there, then its parent, i.e., the folder that contains the file, is a project and should be opened in your application. However, in some scenarios (as with the HTML5 project type introduced in NetBeans IDE 7.3), the user should be able to open absolutely any folder at all into the application. How to create a project type that is that liberal? Here you go, the only condition that needs to be true is that the selected item in the "Open Project" dialog is a folder, as defined in the "isProject" method below. Nothing else. That's it. If you select a folder, it will be opened in your application, displaying absolutely everything as-is (since below there's no ProjectLogicalView defined): import java.beans.PropertyChangeListener; import java.io.IOException; import javax.swing.Icon; import org.netbeans.api.project.Project; import org.netbeans.api.project.ProjectInformation; import org.netbeans.spi.project.ProjectFactory; import org.netbeans.spi.project.ProjectState; import org.openide.filesystems.FileObject; import org.openide.loaders.DataFolder; import org.openide.loaders.DataObjectNotFoundException; import org.openide.nodes.FilterNode; import org.openide.util.Exceptions; import org.openide.util.ImageUtilities; import org.openide.util.Lookup; import org.openide.util.lookup.Lookups; import org.openide.util.lookup.ServiceProvider; @ServiceProvider(service = ProjectFactory.class) public class FolderProjectFactory implements ProjectFactory { @Override public boolean isProject(FileObject projectDirectory) { return DataFolder.findFolder(projectDirectory) != null; } @Override public Project loadProject(FileObject dir, ProjectState state) throws IOException { return isProject(dir) ? new FolderProject(dir) : null; } @Override public void saveProject(Project prjct) throws IOException, ClassCastException { // leave unimplemented for the moment } private class FolderProject implements Project { private final FileObject projectDir; private Lookup lkp; private FolderProject(FileObject dir) { this.projectDir = dir; } @Override public FileObject getProjectDirectory() { return projectDir; } @Override public Lookup getLookup() { if (lkp == null) { lkp = Lookups.fixed(new Object[]{ new Info(), }); } return lkp; } private final class Info implements ProjectInformation { @Override public Icon getIcon() { Icon icon = null; try { icon = ImageUtilities.image2Icon( new FilterNode(DataFolder.find( getProjectDirectory()).getNodeDelegate()).getIcon(1)); } catch (DataObjectNotFoundException ex) { Exceptions.printStackTrace(ex); } return icon; } @Override public String getName() { return getProjectDirectory().getName(); } @Override public String getDisplayName() { return getName(); } @Override public void addPropertyChangeListener(PropertyChangeListener pcl) { //do nothing, won't change } @Override public void removePropertyChangeListener(PropertyChangeListener pcl) { //do nothing, won't change } @Override public Project getProject() { return FolderProject.this; } } } } Even the ProjectInformation implementation really isn't needed at all, since it provides nothing more than the icon in the "Open Project" dialog, the rest (i.e., the display name in the "Open Project" dialog) is provided by default regardless of whether you have a ProjectInformation implementation or not.

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• Converting a PV vm back into an HVM vm

  - by wim.coekaerts

  I have been doing some Oracle VM benchmark stuff in the last week or 2 in my off hours and yesterday I wanted to convert one of my VMs that was based on a paravirt kernel into a vm that just boots as a regular hardware virt VM with a standard x86-64 kernel. It took me a little while to figure out the fastest way so now that I have it pretty much down I wanted to share the steps. A PV kernel uses pygrub and a paravirt kernel image that lives on the vm image virtual disk. since this disk image does not have to be bootable it doesn't contain a boot sector and if you just restart the VM in hvm mode the virtual bios will just not do much as it can't start the boot process from disk The first thing I do is make a backup of my vm.cfg file :-) and then edit it as follows : the original file contains : bootloader = '/usr/bin/pygrub' I replace that with : acpi = 1 apic = 1 builder = 'hvm' device_model = '/usr/lib/xen/bin/qemu-dm' kernel = '/usr/lib/xen/boot/hvmloader' then changing the disk files. I change my xvd disks to hd disks and I copy over the iso image of my instal lDVD. In the case of my VM template it was based on OL5U4 So I downloaded Enterprise-R5-U4-Server-x86_64-dvd.iso and added it as a cd device. disk = ['file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/System.img,xvda,w', 'file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/Oracle11202RAC_x86_64-xvdb.img,xvdb,w', ] to disk = ['file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/System.img,hda,w', 'file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/Oracle11202RAC_x86_64-xvdb.img,hdb,w', 'file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/Enterprise-R5-U4-Server-x86_64-dvd.iso, hdc:cdrom,r', ] boot='d' for the network devices (vifs) I change : vif = ['bridge=xenbr2,type=netfront'] to vif = ['bridge=xenbr2,type=ioemu'] That should do it. Next, inside the VM, I copy over the regular kernel rpm that I want to end up running in hvm mode. In this example case it was : kernel-2.6.18-164.0.0.0.1.el5.x8664.rpm. I will use that later on in the process. I put this kernel simply in /root At this point I just start the vm with xm create vm.cfg and start my vnc console to the vm console. Oracle Linux will boot from the iso image, I just go through the install steps and click on UPgrade existing (not re-install). Because the VM is the same as the ISO the install won't actually do anything and it will run through instantly. When the "Reboot" button pops up, don't reboot. Switch to the command prompt console. hi alt-f2 to go to the shell prompt. Now it's easy : umount /mnt/sysimage/boot cd /mnt/sysimage chroot . mount /dev/hda1 (if that was your /boot partition) export PATH=/sbin:$PATH (just to clean that up) edit /etc/modprobe.conf and comment out the xen modules (just put a # in front) Install grub. if your /boot is hda1 then that is (hd0,0) $ grub root (hd0,0) setup (hd0) exit grub now you have a good bootsector, grub installed and you have your grub.conf file Install the new kernel cd root (this is your old /root in your pv image) rpm -ivh remove (or comment out) boot='d' in your vm.cfg restart the VM and you should be good to go, regular grub should start and load your environment. Caveats : this assumes you used labels for your filesystems. if /etc/fstab were to have devices listed then you would have to rename these device before rebooting as well. If you had a /dev/xvda disk then this would be /dev/hda or /dev/sda. All in all it is a relatively short and simple process.

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• Converting a PV vm back into an HVM vm

  - by wim.coekaerts

  I have been doing some Oracle VM benchmark stuff in the last week or 2 in my off hours and yesterday I wanted to convert one of my VMs that was based on a paravirt kernel into a vm that just boots as a regular hardware virt VM with a standard x86-64 kernel. It took me a little while to figure out the fastest way so now that I have it pretty much down I wanted to share the steps. A PV kernel uses pygrub and a paravirt kernel image that lives on the vm image virtual disk. since this disk image does not have to be bootable it doesn't contain a boot sector and if you just restart the VM in hvm mode the virtual bios will just not do much as it can't start the boot process from disk The first thing I do is make a backup of my vm.cfg file :-) and then edit it as follows : the original file contains : bootloader = '/usr/bin/pygrub' I replace that with : acpi = 1 apic = 1 builder = 'hvm' device_model = '/usr/lib/xen/bin/qemu-dm' kernel = '/usr/lib/xen/boot/hvmloader' then changing the disk files. I change my xvd disks to hd disks and I copy over the iso image of my instal lDVD. In the case of my VM template it was based on OL5U4 So I downloaded Enterprise-R5-U4-Server-x86_64-dvd.iso and added it as a cd device. disk = ['file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/System.img,xvda,w', 'file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/Oracle11202RAC_x86_64-xvdb.img,xvdb,w', ] to disk = ['file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/System.img,hda,w', 'file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/Oracle11202RAC_x86_64-xvdb.img,hdb,w', 'file:/ovs/OVM_EL5U4_X86_64_11202RAC_PVM/Enterprise-R5-U4-Server-x86_64-dvd.iso, hdc:cdrom,r', ] boot='d' for the network devices (vifs) I change : vif = ['bridge=xenbr2,type=netfront'] to vif = ['bridge=xenbr2,type=ioemu'] That should do it. Next, inside the VM, I copy over the regular kernel rpm that I want to end up running in hvm mode. In this example case it was : kernel-2.6.18-164.0.0.0.1.el5.x8664.rpm. I will use that later on in the process. I put this kernel simply in /root At this point I just start the vm with xm create vm.cfg and start my vnc console to the vm console. Oracle Linux will boot from the iso image, I just go through the install steps and click on UPgrade existing (not re-install). Because the VM is the same as the ISO the install won't actually do anything and it will run through instantly. When the "Reboot" button pops up, don't reboot. Switch to the command prompt console. hi alt-f2 to go to the shell prompt. Now it's easy : umount /mnt/sysimage/boot cd /mnt/sysimage chroot . mount /dev/hda1 (if that was your /boot partition) export PATH=/sbin:$PATH (just to clean that up) edit /etc/modprobe.conf and comment out the xen modules (just put a # in front) Install grub. if your /boot is hda1 then that is (hd0,0) $ grub root (hd0,0) setup (hd0) exit grub now you have a good bootsector, grub installed and you have your grub.conf file Install the new kernel cd root (this is your old /root in your pv image) rpm -ivh remove (or comment out) boot='d' in your vm.cfg restart the VM and you should be good to go, regular grub should start and load your environment. Caveats : this assumes you used labels for your filesystems. if /etc/fstab were to have devices listed then you would have to rename these device before rebooting as well. If you had a /dev/xvda disk then this would be /dev/hda or /dev/sda. All in all it is a relatively short and simple process.

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• SJS AS 9.1 U2 (GF v2 U2) - Patch 25 // GF v2.1 - Patch 19 // Sun GlassFish Enterprise Server v2.1.1 Patch 13

  - by arungupta

  SJS AS 9.1 U2 (GF v2 U2) patch 25 is a commercial (Restricted) patch (see Overview of GFv2) available as part of Oracle's Commercial Support for GlassFish. This release is also patch 19 of GlassFish 2.1 and patch 13 of GlassFish 2.1.1. The file-based patches were released onSep 1, 2011; package-based patches were released on Sep 13, 2011. Release Overview Description SJS AS 9.1 U2 (GFv2 U2) - Patch 25 - File and Package-Based Patch for Solaris SPARC, Solaris x86, Linux, Windows and AIX. GlassFish 2.1 - Patch 19 - File and Package-Based Patch for Solaris SPARC, Solaris x86, Linux, Windows and AIX. GlassFish 2.1.1 - Patch 13 - File and Package-Based Patch for Solaris SPARC, Solaris x86, Linux, Windows and AIX. Patch Ids This release comes in 3 different variants: Package-based patches with HADB • Solaris SPARC - [128640-27] • Solarix i586 - [128641-27] • Linux RPM - [128642-27] File-based patches with HADB • Solaris SPARC - [128643-27] • Solaris i586 - [128644-27] • Linux - [128645-27] • Windows - [128646-27] File based patches without HADB • Solaris SPARC - [128647-27] • Solaris i586 - [128648-27] • Linux - [128649-27] • Windows - [128650-27] • AIX - [137916-27] Update Date Nov 23, 2011 Comment Commercial (for-fee) release with regular bug fixes. This is patch 25 for SJS AS 9.1 U2; it is also patch 19 for GlassFish v2.1 and patch 13 for GlassFish v2.1.1. It contains the fixes from the previous patches plus fixes for 18 unique defects. Status CURRENT Bugs Fixed in this Patch: • [12823919]: RESPONSE BYTECHUNK FLUSH WILL GENERATE A MIMEHEADER WHEN SESSION REPLICATION ON • [12818767]: INTEGRATE NEW GRIZZLY 1.0.40 • [12807660]: BUILD, STAGE AND INTEGRATING HADB • [12807643]: INTEGRATE MQ 4.4 U2 P4 • [12802648]: GLASSFISH BUILD FAILED DUE TO METRO INTEGRATION • [12799002]: JNDI RESOURCE NOT ENABLED IF TARGETTING USING ADMIN GUI ON GF 2.1.1 PATCH 11 • [12794672]: ORG.APACHE.JASPER.RUNTIME.BODYCONTENTIMPL DOES NOT COMPACT CB BUFFER • [12772029]: BUG 12308270 - NEED HOTFIX FROM GF RUNNING OPENSSO • [12749346]: VERSION CHANGES FOR GLASSFISH V2.1.1 PATCH 13 • [12749151]: INTEGRATING METRO 1.6.1-B01 INTO GF 2.1.1 P13 • [12719221]: PORTUNIFICATION WSTCPPROTOCOLFINDER.FIND NULLPOINTEREXCEPTION THROWN • [12695620]: HADB: LOGBUFFERSIZE CALCULATED INCORRECTLY FOR VALUES 120 MB AND THE MEMORY FO • [12687345]: ENVIRONMENT VARIABLE PARSING FOR SUN_APPSVR_NOBACKUP CAN FAIL DEPENDING ENV VARS • [12547651]: GLASSFISH DISPLAY BUG • [12359965]: GEREQUESTURI RETURNS URI WITH NULL PREPENDED INTERMITTENT AFTER UPGRADE • [12308270]: SUNBT7020210 ENHANCE JAXRPC SOAP RESPONSE USE PREVIOUS CONFIGURED NAMESPACE PREF • [12308003]: SUNBT7018895 FAILURE TO DEPLOY OR RUN WEBSERVICE AFTER UPDATING TO GF 2.1.1 P07 • [12246256]: SUNBT6739013 [RN]GLASSFISH/SUN APPLICATION INSTALLER CRASHES ON LINUX Additional Notes: More details about these bugs can be found at My Oracle Support.

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• Controlling server configurations with IPS

  - by barts

  I recently received a customer question regarding how they best could control which packages and which versions were used on their production Solaris 11 servers.  They had considered pointing each server at its own software repository - a common initial approach.  A simpler method leverages one of dependency mechanisms we introduced with Solaris 11, but is not immediately obvious to most people. Typically, most internal IT departments qualify particular versions for production use.  What this customer wanted to do was insure that their operations staff only installed internally qualified versions of Solaris on their servers.  The easiest way of doing this is to leverage the 'incorporate' type of dependency in a small package defined for each server type.  From the reference " Packaging and Delivering Software With the Image Packaging System in Oracle® Solaris 11.1":  The incorporate dependency specifies that if the given package is installed, it must be at the given version, to the given version accuracy. For example, if the dependent FMRI has a version of 1.4.3, then no version less than 1.4.3 or greater than or equal to 1.4.4 satisfies the dependency. Version 1.4.3.7 does satisfy this example dependency. The common way to use incorporate dependencies is to put many of them in the same package to define a surface in the package version space that is compatible. Packages that contain such sets of incorporate dependencies are often called incorporations. Incorporations are typically used to define sets of software packages that are built together and are not separately versioned. The incorporate dependency is heavily used in Oracle Solaris to ensurethat compatible versions of software are installed together. An example incorporate dependency is: depend type=incorporate fmri=pkg:/driver/network/ethernet/[email protected],5.11-0.175.0.0.0.2.1 So, to make sure only qualified versions are installed on a server, create a package that will be installed on the machines to be controlled.  This package will contain an incorporate dependency on the "entire" package, which controls the various components used to be build Solaris.  Every time a new version of Solaris has been qualified for production use, create a new version of this package specifying the new version of "entire" that was qualified.  Once this new control package is available in the repositories configured on the production server, the pkg update command will update that system to the specified version.  Unless a new version of the control package is made available, pkg update will report that no updates are available since no version of the control package can be installed that satisfies the incorporate constraint. Note that if desired, the same package can be used to specify which packages must be present on the system by adding either "require" or "group" dependencies; the latter permits removal of some of the packages, the former does not.  More details on this can be found in either the section 5 pkg man page or the previously mentioned reference document. This technique of using package dependencies to constrain system configuration leverages the SAT solver which is at the heart of IPS, and is basic to how we package Solaris itself.  

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• Exploring TCP throughput with DTrace

  - by user12820842

  One key measure to use when assessing TCP throughput is assessing the amount of unacknowledged data in the pipe. This is sometimes termed the Bandwidth Delay Product (BDP) (note that BDP is often used more generally as the product of the link capacity and the end-to-end delay). In DTrace terms, the amount of unacknowledged data in bytes for the connection is the different between the next sequence number to send and the lowest unacknoweldged sequence number (tcps_snxt - tcps_suna). According to the theory, when the number of unacknowledged bytes for the connection is less than the receive window of the peer, the path bandwidth is the limiting factor for throughput. In other words, if we can fill the pipe without the peer TCP complaining (by virtue of its window size reaching 0), we are purely bandwidth-limited. If the peer's receive window is too small however, the sending TCP has to wait for acknowledgements before it can send more data. In this case the round-trip time (RTT) limits throughput. In such cases the effective throughput limit is the window size divided by the RTT, e.g. if the window size is 64K and the RTT is 0.5sec, the throughput is 128K/s. So a neat way to visually determine if the receive window of clients may be too small should be to compare the distribution of BDP values for the server versus the client's advertised receive window. If the BDP distribution overlaps the send window distribution such that it is to the right (or lower down in DTrace since quantizations are displayed vertically), it indicates that the amount of unacknowledged data regularly exceeds the client's receive window, so that it is possible that the sender may have more data to send but is blocked by a zero-window on the client side. In the following example, we compare the distribution of BDP values to the receive window advertised by the receiver (10.175.96.92) for a large file download via http. # dtrace -s tcp_tput.d ^C BDP(bytes) 10.175.96.92 80 value ------------- Distribution ------------- count -1 | 0 0 | 6 1 | 0 2 | 0 4 | 0 8 | 0 16 | 0 32 | 0 64 | 0 128 | 0 256 | 3 512 | 0 1024 | 0 2048 | 9 4096 | 14 8192 | 27 16384 | 67 32768 |@@ 1464 65536 |@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 32396 131072 | 0 SWND(bytes) 10.175.96.92 80 value ------------- Distribution ------------- count 16384 | 0 32768 |@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 17067 65536 | 0 Here we have a puzzle. We can see that the receiver's advertised window is in the 32768-65535 range, while the amount of unacknowledged data in the pipe is largely in the 65536-131071 range. What's going on here? Surely in a case like this we should see zero-window events, since the amount of data in the pipe regularly exceeds the window size of the receiver. We can see that we don't see any zero-window events since the SWND distribution displays no 0 values - it stays within the 32768-65535 range. The explanation is straightforward enough. TCP Window scaling is in operation for this connection - the Window Scale TCP option is used on connection setup to allow a connection to advertise (and have advertised to it) a window greater than 65536 bytes. In this case the scaling shift is 1, so this explains why the SWND values are clustered in the 32768-65535 range rather than the 65536-131071 range - the SWND value needs to be multiplied by two since the reciever is also scaling its window by a shift factor of 1. Here's the simple script that compares BDP and SWND distributions, fixed to take account of window scaling. #!/usr/sbin/dtrace -s #pragma D option quiet tcp:::send / (args[4]-tcp_flags & (TH_SYN|TH_RST|TH_FIN)) == 0 / { @bdp["BDP(bytes)", args[2]-ip_daddr, args[4]-tcp_sport] = quantize(args[3]-tcps_snxt - args[3]-tcps_suna); } tcp:::receive / (args[4]-tcp_flags & (TH_SYN|TH_RST|TH_FIN)) == 0 / { @swnd["SWND(bytes)", args[2]-ip_saddr, args[4]-tcp_dport] = quantize((args[4]-tcp_window)*(1 tcps_snd_ws)); } And here's the fixed output. # dtrace -s tcp_tput_scaled.d ^C BDP(bytes) 10.175.96.92 80 value ------------- Distribution ------------- count -1 | 0 0 | 39 1 | 0 2 | 0 4 | 0 8 | 0 16 | 0 32 | 0 64 | 0 128 | 0 256 | 3 512 | 0 1024 | 0 2048 | 4 4096 | 9 8192 | 22 16384 | 37 32768 |@ 99 65536 |@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 3858 131072 | 0 SWND(bytes) 10.175.96.92 80 value ------------- Distribution ------------- count 512 | 0 1024 | 1 2048 | 0 4096 | 2 8192 | 4 16384 | 7 32768 | 14 65536 |@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ 1956 131072 | 0

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• Running a WebLogic Portal (WLP) 10.3.4 Domain as a Windows Service

  - by user647124

  To start a WLP server as a Windows service it is simplest to make your own script based on the provided standard script located at WL_HOME\server\bin\installSvc.cmd. The standard script works fine for a plain WLS domain, but lacks some classpath and options necessary for WLP.Start by making a copy of the installSvc.cmd script and naming it something specific to your domain.Next, just under SETLOCAL you will find where WL_HOME is defined. Here you will add the definitions you would normally add in a script that later calls installSvc.cmd (as per the standard documentation). set DOMAIN_NAME=gnma_test_domainset USERDOMAIN_HOME=D:\my_test_domainset SERVER_NAME=AdminServerset WLS_USER=weblogicset WLS_PW=gnmaAdmin01set PRODUCTION_MODE=trueset MEM_ARGS=-Xms512m –Xmx512mset MW_HOME=C:\Oracle\Middleware Note: I had heard of people using this approach who had issues with the length of the command line. This may be due to their use of the default domain path. In the example above, I use a shorter path.At this point, edit the DOMAIN_HOME\bin\startWebLogic.cmd and set it to echo both the classpath and the options. Then start the domain and capture the output of those echoes, then shut the domain back down. Now REM out the existing CLASSPATH definition, then use the outputs you captured earlier to set the CLASSPATH and JAVA_OPTIONS like this: REM set CLASSPATH=%WEBLOGIC_CLASSPATH%;%CLASSPATH%; C:\Oracle\Middleware\wlportal_10.3\portal\lib\security\wsrp-security-providers.jarset CLASSPATH=%MW_HOME%\patch_wls1034\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_wlp1034\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_oepe1111\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_ocm1033\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\JROCKI~1.1-3\lib\tools.jar;%WL_HOME%\server\lib\weblogic_sp.jar;%WL_HOME%\server\lib\weblogic.jar;%MW_HOME%\modules\features\weblogic.server.modules_10.3.4.0.jar;%WL_HOME%\server\lib\webservices.jar;%MW_HOME%\modules\ORGAPA~1.1/lib/ant-all.jar;%MW_HOME%\modules\NETSFA~1.0_1/lib/ant-contrib.jar;%WL_HOME%\common\derby\lib\derbyclient.jar;%WL_HOME%\server\lib\xqrl.jar;%WL_HOME%\server\lib\xquery.jar;%WL_HOME%\server\lib\binxml.jarset JAVA_OPTIONS= -Xverify:none -ea -da:com.bea... -da:javelin... -da:weblogic... -ea:com.bea.wli... -ea:com.bea.broker... -ea:com.bea.sbconsole... -Dplatform.home=%WL_HOME% -Dwls.home=%WL_HOME%\server -Dweblogic.home=%WL_HOME%\server -Dweblogic.wsee.bind.suppressDeployErrorMessage=true -Dweblogic.wsee.skip.async.response=true -Dweblogic.management.discover=true -Dwlw.iterativeDev=true -Dwlw.testConsole=true -Dwlw.logErrorsToConsole=true -Dweblogic.ext.dirs=%MW_HOME%\patch_wls1034\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_wlp1034\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_oepe1111\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_ocm1033\profiles\default\sysext_manifest_classpath;%MW_HOME%\wlportal_10.3\p13n\lib\system;%MW_HOME%\wlportal_10.3\light-portal\lib\system;%MW_HOME%\wlportal_10.3\portal\lib\system;%MW_HOME%\wlportal_10.3\info-mgmt\lib\system;%MW_HOME%\wlportal_10.3\analytics\lib\system;%MW_HOME%\wlportal_10.3\apps\lib\system;%MW_HOME%\wlportal_10.3\info-mgmt\deprecated\lib\system;%MW_HOME%\wlportal_10.3\content-mgmt\lib\system -Dweblogic.alternateTypesDirectory=%MW_HOME%\wlportal_10.3\portal\lib\securityAnd that's it. Looks really simple, but it took me quite some time to gather all the necessary pieces in order to make it work. Hopefully you find this before you went through half as much research.The example here uses a domain with only the Admin server and no managed servers. For a variety of reasons I only want the Admin server to be run as a service. The standard documentation along with the example above should allow you to expand this to include managed servers should you feel the need.

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• Package Version Numbers, why are they so important

  - by Chris W Beal

  One of the design goals of IPS has been to allow people to easily move forward to a supported "Surface" of component. That is to say, when you  # pkg update your system, you get the latest set of components which all work together, based on the packages you already have installed. During development, this has meant simply you update to the latest "build" of the components. (During development, we build everything and publish everything every two weeks). Now we've released Solaris 11 using the IPS technologies, things are a bit more complicated. We need to be able to reflect all the types of Solaris release we are doing. For example Solaris Development builds, Solaris Update builds and "Support Repository Updates" (the replacement for patches) in the version scheme. So simply saying "151" as the build number isn't sufficient to articulate what you are running, or indeed what is available to update to In my previous blog post I talked about creating your own package, and gave an example FMRI of pkg://tools/[email protected],0.5.11-0.0.0 But it's probably more instructive to look at the FMRI of a Solaris package. The package "core-os" contains all the common utilities and daemons you need to use Solaris.  $ pkg info core-os Name: system/core-os Summary: Core Solaris Description: Operating system core utilities, daemons, and configuration files. Category: System/Core State: Installed Publisher: solaris Version: 0.5.11 Build Release: 5.11 Branch: 0.175.0.0.0.2.1 Packaging Date: Wed Oct 19 07:04:57 2011 Size: 25.14 MB FMRI: pkg://solaris/system/[email protected],5.11-0.175.0.0.0.2.1:20111019T070457Z The FMRI is what we will concentrate on here. In this package "solaris" is the publisher. You can use the pkg publisher command to see where the solaris publisher gets it's bits from $ pkg publisher PUBLISHER TYPE STATUS URI solaris origin online http://pkg.oracle.com/solaris/release/ So we can see we get solaris packages from pkg.oracle.com.  The package name is system/core-os. These can be arbitrary length, just to allow you to group similar packages together. Now on the the interesting? bit, the versions, everything after the @ is part of the version. IPS will only upgrade to a "higher" version. [email protected],5.11-0.175.0.0.0.2.1:20111019T070457Z core-os = Package Name0.5.11 = Component - in this case we're saying it's a SunOS 5.11 package, = separator5.11 = Built on version - to indicate what OS version you built the package on- = another separator0.175.0.0.0.2.1 = Branch Version : = yet another separator20111019T070457Z = Time stamp when the package was published So from that we can see the Branch Version seems rather complex. It is necessarily so, to allow us to describe the hierachy of releases we do In this example we see the following 0.175: is known as the trunkid, and is incremented each build of a new release of Solaris. During Solaris 11 this should not change  0: is the Update release for Solaris. 0 for FCS, 1 for update 1 etc 0: is the SRU for Solaris. 0 for FCS, 1 for SRU 1 etc 0: is reserved for future use 2: Build number of the SRU 1: Nightly ID - only important for Solaris developersTake a hypothetical example [email protected],5.11-0.175.1.5.0.4.1:<something> This would be build 4 of SRU 5 of Update 1 of Solaris 11 This is actually documented in a MOS article 1378134.1 Which you can read if you have a support contract.

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• Mastering snow and Java development at jDays in Gothenburg

  - by JavaCecilia

  Last weekend, I took the train from Stockholm to Gothenburg to attend and present at the new Java developer conference jDays. It was professionally arranged in the Swedish exhibition hall close to the amusement park Liseberg and we got a great deal out of the top-level presenters and hallway discussions. Understanding and Improving Your Java Process Our main purpose was to spread information on JVM and our monitoring tools for Java processes, so I held a crash course in the most important terms and concepts if you want to affect the performance of your Java process. From the beginning - the JVM specification to interpretation of heap usage graphs. For correct analysis, you also need to understand something about process memory - you need space for the Java heap (-Xms for initial size and -Xmx for max heap size), but the process memory also contain the thread stacks (to a size of -Xss), JVM internal data structures used for keeping track of Java objects on the heap, method compilation/optimization, native libraries, etc. If you get long pause times, make sure to monitor your application, see the allocation rate and frequency of pause times.My colleague Klara Ward then held a presentation on the Java Mission Control product, the profiling and diagnostics tools suite for HotSpot, coming soon. The room was packed and very appreciated, Klara demonstrated four different scenarios, e.g. how to diagnose and fix latencies due to lock contention for logging.My German colleague, OpenJDK ambassador Dalibor Topic travelled to Sweden to do the second keynote on "Make the Future Java". He let us in on the coming features and roadmaps of Java, now delivering major versions on a two-year schedule (Java 7 2011, Java 8 2013, etc). Also letting us in on where to download early versions of 8, to report problems early on. Software Development in teams Being a scout leader, I'm drilled in different team building and workshop techniques, creating strong groups - of course, I had to attend Henrik Berglund's session on building successful teams. He spoke about the importance of clear goals, autonomy and agreed processes. Thomas Sundberg ended the conference by doing live remote pair programming with Alex in Rumania and a concrete tips for people wanting to try it out (for local collaboration, remember to wash and change clothes). Memory Master Keynote The conference keynote was delivered by the Swedish memory master Mattias Ribbing, showing off by remembering the order of a deck of cards he'd seen once. He made it interactive by forcing the audience to learn a memory mastering technique of remembering ten ordered things by heart, asking us to shout out the order backwards and we made it! I desperately need this - bought the book, will get back on the subject. Continuous Delivery The most impressive presenter was Axel Fontaine on Continuous Delivery. Very well prepared slides with key images of his message and moved about the stage like a rock star. The topic is of course highly interesting, how to create an infrastructure enabling immediate feedback to developers and ability to release your product several times per day. Tomek Kaczanowski delivered a funny and useful presentation on good and bad tests, providing comic relief with poorly written tests and the useful rules of thumb how to rewrite them. To conclude, we had a great time and hope to see you at jDays next year :)

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• Rotating WebLogic Server logs to avoid large files using WLST.

  - by adejuanc

  By default, when WebLogic Server instances are started in development mode, the server automatically renames (rotates) its local server log file as SERVER_NAME.log.n.  For the remainder of the server session, log messages accumulate in SERVER_NAME.log until the file grows to a size of 500 kilobytes.Each time the server log file reaches this size, the server renames the log file and creates a new SERVER_NAME.log to store new messages. By default, the rotated log files are numbered in order of creation filenamennnnn, where filename is the name configured for the log file. You can configure a server instance to include a time and date stamp in the file name of rotated log files; for example, server-name-%yyyy%-%mm%-%dd%-%hh%-%mm%.log.By default, when server instances are started in production mode, the server rotates its server log file whenever the file grows to 5000 kilobytes in size. It does not rotate the local server log file when the server is started. For more information about changing the mode in which a server starts, see Change to production mode in the Administration Console Online Help.You can change these default settings for log file rotation. For example, you can change the file size at which the server rotates the log file or you can configure a server to rotate log files based on a time interval. You can also specify the maximum number of rotated files that can accumulate. After the number of log files reaches this number, subsequent file rotations delete the oldest log file and create a new log file with the latest suffix.  Note: WebLogic Server sets a threshold size limit of 500 MB before it forces a hard rotation to prevent excessive log file growth. To Rotate via WLST : #invoke WLSTC:\>java weblogic.WLST#connect WLST to an Administration Serverawls:/offline> connect('username','password')#navigate to the ServerRuntime MBean hierarchywls:/mydomain/serverConfig> serverRuntime()wls:/mydomain/serverRuntime>ls()#navigate to the server LogRuntimeMBeanwls:/mydomain/serverRuntime> cd('LogRuntime/myserver')wls:/mydomain/serverRuntime/LogRuntime/myserver> ls()-r-- Name myserver-r-- Type LogRuntime-r-x forceLogRotation java.lang.Void :#force the immediate rotation of the server log filewls:/mydomain/serverRuntime/LogRuntime/myserver> cmo.forceLogRotation()wls:/mydomain/serverRuntime/LogRuntime/myserver> The server immediately rotates the file and prints the following message: <Mar 2, 2012 3:23:01 PM EST> <Info> <Log Management> <BEA-170017> <The log file C:\diablodomain\servers\myserver\logs\myserver.log will be rotated. Reopen the log file if tailing has stopped. This can happen on some platforms like Windows.><Mar 2, 2012 3:23:01 PM EST> <Info> <Log Management> <BEA-170018> <The log file has been rotated to C:\diablodomain\servers\myserver\logs\myserver.log00001. Log messages will continue to be logged in C:\diablodomain\servers\myserver\logs\myserver.log.> To specify the Location of the archived Log Files The following command specifies the directory location for the archived log files using the -Dweblogic.log.LogFileRotationDir Java startup option: java -Dweblogic.log.LogFileRotationDir=c:\foo-Dweblogic.management.username=installadministrator-Dweblogic.management.password=installadministrator weblogic.Server For more information read the following documentation ; Using the WebLogic Scripting Tool http://download.oracle.com/docs/cd/E13222_01/wls/docs103/config_scripting/using_WLST.html Configuring WebLogic Logging Services http://download.oracle.com/docs/cd/E12840_01/wls/docs103/logging/config_logs.html

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• Get Ready for Anytime, Anywhere Engagement

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Are you ready for 2015?  According to IDC, 2015 is the year when more users are projected to access the internet using mobile devices than with PC’s or other wired devices.  It’s no doubt that mobile devices are a critical means of communication today, and are on track to become increasingly more important in the coming years. However, device formats are so varied that delivering a mobile web experience that will engage site visitors and enhance your brand can be a daunting task. Solutions that empower organizations to easily extend their web presence to the mobile channel, while saving significant time and effort in managing mobile sites, are now essential in our ever connected mobile world. So what are some of the things organizations should look for in such a solution? Mobile device form factors, networks, protocols, and browsers vary widely, and reformatting web content for thousands of different device and software combinations is a prohibitive task. An effective mobile solution can make this process seamless by automatically formatting designated web content for mobile delivery.  By automatically detecting a site visitor’s device configuration, the selected web content can be sized and formatted for optimal display on that particular device. This can save tremendous time involved in building, formatting, and maintaining individual websites or mobile applications for different mobile devices. It’s not enough to simply support the thousands of different mobile device types that are out there. It’s also critical to make it easy for marketers and other business users to manage mobile sites and mobile content. Those responsible for maintaining an organization’s web and mobile experiences need the ability to edit content using rich text editor tools and then preview that content directly in the context of the mobile website and the traditional website, ideally from the same business user interface. Powerful capabilities such as these make managing the web experience for mobile devices easy, even with frequently changing content, across a multitude of different devices. This saves tremendous time involved in building, formatting, and maintaining individual websites or mobile applications for different mobile devices. When content or business needs change, the business user needs only to change site content once, and it is seamlessly deployed to the web and all mobile channels.Geo-location is another critical input to making the online experience engaging and relevant for web visitors who are increasingly mobile. A mobile solution should enable use of device GPS data to deliver location-based content and services to mobile website visitors. Organizations can provide mobile site visitors with location-sensitive search results, location-based offers and recommendations, integration of maps and directions into site content, and much more – all critical for meeting the needs of those on the go.To hear more about how mobile is changing the game, check out our recent webcast with Ted Schadler, Vice President, Principal Analyst, Forrester, where he discussed why mobile is the new face of engagement, or learn more about how to extend your web presence to the mobile channel with Oracle WebCenter Sites and Oracle WebCenter Sites Mobility Server.

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• Multichannel Digital Engagement: Find Out How Your Organization Measures Up

  - by Michael Snow

  This article was originally published in the September 2013 Edition of the Oracle Information InDepth Newsletter ORACLE WEBCENTER EDITION Thanks to mobile and social technologies, interactive online experiences are now commonplace. Not only that, they give consumers more choices, influence, and control than ever before. So how can you make your organization stand out? The key building blocks for delivering exceptional cross-channel digital experiences are outlined below. Also, a new assessment tool is available to help you measure your organization's ability to deliver such experiences. A clearly defined digital strategy. The customer journey is growing increasingly complex, encompassing multiple touchpoints and channels. It used to be easy to map marketing efforts to specific offline channels; for example, a direct mail piece with an offer to visit a store for a discounted purchase. Now it is more difficult to cultivate and track such clear cause-and-effect relationships. To deliver an integrated digital experience in this more complex world, organizations need a clearly defined and comprehensive digital marketing strategy that is backed up by an integrated set of software, middleware, and hardware solutions. Strong support for business agility and speed-to-market. As both IT and marketing executives know, speed-to-market and business agility are key to competitive advantage. That means marketers need solutions to support the rapid implementation of online marketing initiatives—plus the flexibility to adapt quickly to a changing marketplace. And IT needs tools with the performance, scalability, and ease of integration to support marketing efforts. Both teams benefit when business users are empowered to implement marketing initiatives on their own, with minimal IT intervention. The ability to deliver relevant, personalized content. Delivering a one-size-fits-all online customer experience is no longer acceptable. Customers expect you to know who they are, including their preferences and past relationship with your brand. That means delivering the most relevant content from the moment a visitor enters your site. To make that happen, you need a powerful rules engine so that marketers and business users can easily define site visitor segments and deliver content accordingly. That includes both implicit targeting that is based on the user’s behavior, and explicit targeting that takes a user’s profile information into account. Ideally, the rules engine can also intelligently weight recommendations when multiple segments apply to a specific customer. Support for social interactivity. With the advent of Facebook and LinkedIn, visitors expect to participate in and contribute to your web presence—and share their experience on their own social networks. That requires easy incorporation of user-generated content such as comments, ratings, reviews, polls, and blogs; seamless integration with third-party social networking sites; and support for social login, which helps to remove barriers to social participation. The ability to deliver connected, multichannel experiences that include powerful, flexible mobile capabilities. By 2015, mobile usage is projected to surpass that of PCs and other wired devices. In other words, mobile is an essential element in delivering exceptional online customer experiences. This requires the creation and management of mobile experiences that are optimized for delivery to the thousands of different devices that are in use today. Just as important, organizations must be able to easily extend their traditional web presence to the mobile channel and deliver highly personalized and relevant multichannel marketing initiatives while also managing to minimize the time and effort required to manage mobile sites. Are you curious to know how your organization measures up when it comes to delivering an engaging, multichannel digital experience? If so, take this brief, 15-question online assessment and see how your organization scores in the areas of digital strategy, digital agility, relevance and personalization, social interactivity, and multichannel experience.

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• No Customer Left Behind

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development What does customer experience mean to you? Is it a strategy for your executives? A new buzz word and marketing term? A bunch of CRM technology with social software added on? For me, customer experience is a customer-centric worldview that produces a deeper understanding of your business and what it takes to achieve sustainable, differentiated success. It requires you to prioritize and examine the journey your customers are on with your brand, so you can answer the question, "How can we drive greater value for our business by delivering a better customer experience?" Businesses that embrace a customer-centric worldview understand their business at a much deeper level than most. They know who their customers are, what their value is, what they do, what they say, what they want, and ultimately what that means to their business. "Why Isn't Everyone Doing It?" We're all consumers who have our own experiences with many brands. Good or bad, some of those experiences stay with us. So viscerally we understand the concept of customer experience from the stories we share. One that stands out in my mind happened as I was preparing to leave for a 12-month job assignment in Europe. I wanted to put my cable television subscription on hold. I wasn't leaving for another vendor. I wasn't upset. I just had a situation where it made sense to put my $180 per month account on pause until I returned. Unfortunately, there was no way for this cable company to acknowledge that I was a loyal customer with a logical request - and to respond accordingly. So, ultimately, they lost my business. Research shows us that it costs six to seven times more to acquire a new customer than to retain an existing one. Heavily funding the efforts of getting new customers and underfunding the efforts of serving the needs of your existing (who are your greatest advocates) is a vicious and costly cycle. "Hey, These Guys Suck!" I love my Apple iPad because it's so easy to use. The explosion of these types of technologies, combined with new media channels, has raised our expectations and made us hyperaware of what's going on and what's available. In addition, social media has given us a megaphone to share experiences both positive and negative with greater impact. We are now an always-on culture that thrives on our ability to access, connect, and share anywhere anytime. If we don't get the service, product, or value we expect, it is easy to tell many people about it. We also can quickly learn where else to get what we want. Consumers have the power of influence and choice at a global scale. The businesses that understand this principle are able to leverage that power to their advantage. The ones that don't, suffer from it. Which camp are you in?Note: This is Part 1 in a three-part series. Stop back for Part 2 on November 19.

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