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• How do I diagnose the cause of a freeze after resuming in Windows XP (SP3)?

  - by Software Monkey

  I have just built a new computer from parts. Whenever I resume from any sleep mode (S1, S3 or S4) the computer freezes within about 60 seconds of the welcome screen appearing. I have updated the BIOS and all drivers to current from the motherboard manufacturer's site. I have reset BIOS settings to default, including disabling AMD Cool n Quiet. The windows event logs are not helpful at all. Other than immediately after resuming the system is stable as long as AMD CnQ is disabled. The system is: Mobo : MSI 790GX-G65 CPU : AMD Phenom II 965 BE at 3.6 GHz Memory : Corsair DDR3 1600, at 1333 MHz and 9-9-9-21 HDDs : 1 EIDE, 2 SATA in RAID-0 DVD : 1 Card Reader: 1 multi-card reader Keyboard is attached via PS2 and mouse is USB. Any thoughts or pointers would be most welcome. EDIT: It appears that the computer may not freeze if a program is left running which puts it under significant load. I left a stress test running which keeps all cores under 85% load, and my son put the computer to sleep - while this program is running it I have been able to resume from S3 successfully 4 times, compared against about 20 tests with the computer idle which have all frozen. So this may be related to being in an idle state when it resumes.

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• Folder redirection GPO doesn't seem to be working

  - by user57999

  I've been trying to set up roaming profiles and folder redirection, but have hit a bit of a snag with the latter. This is exactly what I've done so far: (I have OU permissions and GPO permissions over my division's OU.) Created a group called Roaming-Users in the OU 'Groups' Added a single user (testuser) to the group Using the Group Policy Management tool (via RSAT on Windows 7) I right-clicked on the Groups OU and selected 'Create a GPO in this domain, and Link it here' Added my 'Roaming-Users' group to the Security Filtering section of the policy. Added the Folder Redirection option, specifically for Documents. It is set to redirect to: \myserver\Homes$\%USERNAME%\Documents (Homes$ exists and is sharing-enabled). Right-clicked on the policy under the Groups OU and checked Enforced. Logged into a machine as testuser successfully. Created a simple text file, saved some gibberish, logged off. Remoted into the server with Homes$ on it, noticed that the directory Homes$\testuser was created, but was empty. No text file to be found. From what I've read, I did everything I aught to...but I can't quite figure out the issue. I had no errors when I logged off about syncing issues (offline files is enabled) or anything, so I can only imagine my file should have ended up up on the share. Any ideas? EDIT: Using gpresult /R, I confirmed the user is in fact part of the Roaming-Users group, but does not have the policy applied, if that helps. EDIT 2: Apparently you can't apply GPOs to groups...so I applied to users and used the same security filter to limit it to my test user. Nothing happens as far as redirection goes, but I now have the following error in the event log: Folder redirection policy application has been delayed until the next logon because the group policy logon optimization is in effect

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• Archive Manager, SQL 2005 and MaxTokenSize high CPU

  - by Tim Alexander

  So, I posted this question a few days ago: Impact of increasing the MaxTokenSize for Kerberos Tickets Since then the thought was to test our settings on two member servers, one with IIS and one without. I setup two GPOs to configure the MaxTokenSize reg setting to 48000 and MaxFieldLength/MaxRequestBytes to 64200 (based on MS KB2020943, these are set at 4/3 * T + 200). The member server seemed to work ok (a devalued tape backup server). The IIS server however has had some strange repercussions. The IIS Sserver host Quest Software Archive Manager (AM) 4.5 that communicates with SQL Server 2005 Enterprise on Server 2003 R2. After the changes all looked good until the SQL Server hit 100% CPU. I have removed the GPOS, removed the reg values and even replaced them with defaults (12000 for token size and can't remember the other one but was in a blog post about the issue in my other post). No change. Bouncing the IIS Server stops the high CPU and a colleague has looked at the SQL server and it is definitely the AM connection taking up the time/work on the SQL server. I haven't changed the reg values on the SQL server or the DCs but am reluctant to do so without understanding why this has happened. I am guessing its to do with the overriding auth and group issue we have but I am not seeing Kerberos errors in either event log. Has anyone seen something similar or does anyone have some tips? Was definitely blindsided by the Kerberos issue and am swimming against the tide to keep things functioning.

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• BizTalk/MQ - DCOM was unable to communicate with the computer xxx using any of the configured protocols

  - by NealWalters

  I've read the other questions on this same error, but don't see a close match to this scenario. We got 18 of these last night between 12:17:13 and 12:39:37 on Win 2008/R2. It caused us to lose connectivity between BizTalk 2010 and WebSphere MQ machine. All our BizTalk machines (Prod, QA, Train, etc...) got the messages at the roughly same time and in the same quantity (about 18 of them). Computer xxx is the WebSphere MQ machine. What could cause this in the middle of the night? The servers are configured and running in Prod for a couple of years. There is no Win Firewall running, and servers are practically on the same rack. Could a run-away or 100% utilized CPU on the WebSphere MQ cause this issue? What else could cause it? BizTalk did NOT auto-recover from this situation. The above was followed by thousands of this message in the BizTalk event logs: The adapter "MQSeries" raised an error message. Details "Error encountered on Queue.Get Queue name = MyQManager/MyQueueName Reason code = 2354.". We restated BizTalk host instances, and it did not come back right away. It seemed we had to stop host instances for about two minutes, then start them.

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• Mystery 0xc0000142 error on starting java from a service, as a different user.

  - by cpf

  This is a very convoluted setup, but effectively this is what goes down: Manager service (which I don't have control over) running as admin user X starts my executable, which then starts Java as user Y using the standard c# StartInfo.Username/Password controls. Now, from a basic (not elevated or anything, just admin) command prompt I can run that executable, and Java pops up and works fine, running perfectly under the user it should be. When the service runs the same executable, however, Java silently fails. The only hint I see is this series of events in the event viewer: Service starts "Application popup: java.exe - Application Error : The application was unable to start correctly (0xc0000142). Click OK to close the application. " (googling this reveals a lot of scam sites telling me to use their "free antivirus to fix 0xc0000142 errors easy!"... sigh) Service stops (the java shutdown propagated, which is supposed to happen) And here's what process explorer has for the failure: As you can see, everything shows as a success. Now, I think this might have something to do with the permissions (the user java.exe is running under has traverse permission for the entire drive and full permissions to Directory A, which is where the .jar is), but I just can't fathom how something that works fine from the command line (and, this is an upgrade, the previous system without the user-switching aspect works fine from the service) can fail with such a cryptic message and little showing up in logs.

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• Computer always freezing after random periods of time. No errors listed.

  - by Wesley

  Hi, all. Here are my specs beforehand: AMD Athlon XP 2400+ @ 2.00 GHz, 160GB IDE HDD, 128MB GeForce 6200 AGP, 2 x 512MB PC3200 DDR RAM, CoolMax 350W PSU, 1 x CD-RW Drive, 1 x DVD-ROM Drive, FIC AM37 Mobo, Windows XP Pro SP3 My desktop freezes after random periods of time but there are no errors listed in the Event Viewer after a forced shutdown and restart. A couple months ago, I found that when it froze, the floppy was being accessed at the same time. So, I disconnected the floppy (since I never used it anyways) from the power supply and motherboard. Everything was working fine and the computer never froze. This past Christmas break, I left for a Conference and when I got home, the computer kept freezing again. So, this time, I just disconnected the DVD reader (from mobo and power) and started it up. Still, it froze almost right away. Then I found some older sticks of RAM (2 x 256MB PC2100 DDR) and swapped them in. Everything worked fine again after that. I even swapped the 2 x 512MB PC3200 DDR RAM back in and everything worked okay. Then it started freezing again, and I tried all possible RAM combos, still freezing within 5-10 minutes of startup. One thing I've realized is that the floppy drive is still listed in My Computer and I uninstalled it from my Device Manager already. There were no software errors, and I uninstalled the most recent software, with no effect. Still, I have no idea what is wrong because everything ran fine before that. Any suggestions? EDIT: Still have yet to buy some blank CD media to use Memtest86+. However, would a lack of virtual memory cause the computer to freeze? EDIT2: So after a long time, I ran Memtest86+ and all is well. Turns out though, after removing my original DVD reader and replacing it with a DVD-ROM drive, there is no freezing whatsoever! Thanks for all your suggestions!

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• Password Authentication Fails - NTLMv2

  - by JMeterX

  Environment: Windows 2000 sp4 EDIT: Domain Controller with no trust setup with the Win2008 Server Windows XP machines Windows 2008 Server Netapp NAS Problem: We have a shared folder that resides on a NAS using a Windows 2008 AD for the authentication with the proper permissions setup. When the Windows 2000 machine tries to open the share residing on the Win2008 machine, it is prompted for a username and password. Upon entering the credentials it continuously re-asks for credentials. Important Details: The Windows 2000 machine can ping both the XP machines and the Windows 2008 Server The Windows 2008 machine is mandated to only use NTLMv2 The Windows 2000 machine was originally set to NTLM but was recently switched to NTLMv2 if negotiated for the purpose of trying to connect to the share. As I am sure it will come up, we are using Windows 2000 because of contractual obligations Questions: Why is password Authentication failing in this case? After setting a GPO for the Win2000 machine for it to use NTLMv2, do we need to reboot the machine for the changes to take affect? We used SECEDIT to update the GPOs without rebooting. UPDATE We checked both of the 2008 Domain Controllers to find an error code. We received: Microsoft_Auth_Package_V1_0 0xc000006a Event ID: 4776 I know this to be an authentication error via THIS article "The value provided as the current password is not correct" We know this password to be correct, but since these two domains (Win2000 & Win2008) do not have a trust setup what authentication account needs to be used? One that resides on the Win2000 hosted domain?

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• Computer sponteously reboots when doing heavy file copy to/from disk

  - by Mark Hosang

  I've been fighting with this problem for the last 3 weeks where my machine will just instantly reboot. No BSOD, and when i checked the event log all that was reported was the generic "Kernal-power" error with the detailed information pointing to a hard crash. This is a machine that was working for 18 months before these crashes started happening. When they started happening is after I added 3 HDs in a RAID-5, upped the memory to 12gb, moved to a new house, added a SSD and added about 5 case fans. I have thus eliminated the RAID, and determined that the SSD was not the cause (because it was still crashing even though the ssd wasn't connected). I've run memtest several times over night with no memory problems showing up. I've run IntelBurnTest to max out the cpu to see if it was a heat issue and at full tilt after 20 min it was only at 85C and the machine didn't crash. I also took a look at the voltages during this test, with a screenshot at the bottom of this post I've ruled out a software issue by reinstalling windows 7 ultimate x64 a total of 5 times, but even during that the install it crashes. Happens sometime during file copying at the beginning, or during uncompressing files, or sometimes during running windows update. The only discernible pattern i can see is that it seems to crash when hard disks might be spinning up or when they are accessed heavily from large file transfers. My current guess is that it is probably an issue with the MB, PSU or the power coming through the outlet. Any suggestions of what i could try to troubleshoot or what may be wrong? Specs PSU: Seasonic M12 700w Mem: 12gb CPU: i7-920 with stock heatsink MB: Asus P6T HDs: 3 green WD and 1 Corsair force 3 120b with 1.3.3 firmware Running full tilt voltages Idling Voltages

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• mysqld refusing connections from localhost

  - by Dennis Rardin

  My mail server (Ubuntu 10.04) uses mysql for virtual domains, virtual users. For some reason, mysqld has started refusing connections from localhost. I see these in the mail server log: Oct 6 00:31:14 apollo postfix/trivial-rewrite[16888]: fatal: proxy:mysql:/etc/postfix/mysql-virtual_domains.cf(0,lock|fold_fix): table lookup problem and: Oct 7 13:39:15 apollo postfix/proxymap[25839]: warning: connect to mysql server 127.0.0.1: Lost connection to MySQL server at 'reading initial communication packet', system error: 0 I also get the following in auth.log: Oct 6 22:33:31 apollo mysqld[31775]: refused connect from 127.0.0.1 Telnet to the local port: root@apollo:/var/log/mysql# telnet localhost 3306 Trying ::1... Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. Connection closed by foreign host. root@apollo:/var/log/mysql# I am not sure why this started happening, but there was a disk failure in a RAID 1 pair a bit earlier that day. So it's possible I have a damaged config file or something. But mail was working for at least an hour after the drive event, so who knows for sure? phpmyadmin works fine, and the databases themselves look like they're intact. I think/believe that selinux and iptables are disabled and not running. So ... why is mysqld refusing connections from localhost? What should I check? What processes might cause this if a .conf file or possibly a binary was damaged? Which other log files might contain clues? I've enabled "general logging" in /etc/mysql/my.cnf, but I get no interesting or informative entries there. Thanks, m00tpoint

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• Time sync fails on Hyper-V VM, but succeeds when I log in as a domain user

  - by Richard Beier

  We have a Windows Server 2003 SP2 VM running on Hyper-V (Server 2008 R2 host). The VM has Hyper-V time synchronization enabled. I noticed that the time on the VM was fast by around 25 minutes. I saw the following in the event log: The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 15 minutes. NtpClient has no source of accurate time. The time provider NtpClient cannot reach or is currently receiving invalid time data from ourdc.ourdomain.local (ntp.d|192.168.2.18:123-192.168.2.2:123). Time Provider NtpClient: No valid response has been received from domain controller ourdc.ourdomain.local after 8 attempts to contact it. This domain controller will be discarded as a time source and NtpClient will attempt to discover a new domain controller from which to synchronize. I had been logged in as a local user. (We have an old app that runs on this VM - it requires a user to be logged in at all times, and we use a non-domain user account for this.) When I logged in as a domain user, the clock almost immediately corrected itself. Running "w32tm /monitor" and "net time" as the domain user showed no errors, and indicated that our domain controller was the time source. Does anyone know what might cause this, and why logging in under a domain account fixes the problem? I'm wondering if the time will start to drift again. Thanks for your help, Richard

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• Application for time and project management

  - by user10826

  I want to improve the way I organize my projects/tasks/schedule What I do now is: keep an excel sheet with the name of the most important tasks/projects, I look at it at the beginning of each day and decide the ones I will focus on on iCal I write down events for each day, or for a concrete time (13 to 14 hours). I set up each day the tasks I want to accomlish, and allocate them hours I use Things (culture code) to keep info about tasks and projects not very important and which are not time allocated yet (GTD name = someday) I use Mail on Mac and create folders for the mails I want to process with the name of the different projects I save the main info for each project on freemind maps My system works well at the moment but it is pretty complicated to use. I want to make it better and I am looking for something with these requirements: must be 100% offline accessable it should use as less programs/resources as possible, ideally just one program should be able to manage all my info I can use the GTD methodology mixed with priorities and I can allocate each task converted to event on my calendar I can have different daily/weekly, etc views on a calendar to see the "big picture" must run on mac os x leopard price does not matter, I will pay for this So, according to your experience, can you recommend me something like this? Thanks

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• How to move your Windows User Profile to another drive in Windows 8

  - by Mark

  I like to have my user folder on a different drive (D:) than my OS is (C:). Reading the following post I decided to give it a try. All went quite well, untill I found out that my Windows 8 Apps won't execute anymore (other than that I didn't noticed any problems). My apps do work, while using an account that isn't moved. In the eventviewer I've found error messages like these: App <Microsoft.MicrosoftSkyDrive> crashed with an unhandled Javascript exception. App details are as follows: Display Name:<SkyDrive>, AppUserModelId: <microsoft.microsoftskydrive_8wekyb3d8bbwe!Microsoft.MicrosoftSkyDrive> Package Identity:<microsoft.microsoftskydrive_16.4.4204.712_x64__8wekyb3d8bbwe> PID:<4452>. The details of the JavaScript exception are as follows Exception Name:<WinRT error>, Description:<Loading the state store failed. > , HTML Document Path:</modernskydrive/product/skydrive/App.html>, Source File Name:<ms-appx://microsoft.microsoftskydrive/jx/jx.js>, Source Line Number:<1>, Source Column Number:<27246>, and Stack Trace: ms-appx://microsoft.microsoftskydrive/jx/jx.js:1:27246 localSettings() ms-appx://microsoft.microsoftskydrive/jx/jx.js:1:51544 _initSettings() ms-appx://microsoft.microsoftskydrive/jx/jx.js:1:54710 getApplicationStatus(boolean) ms-appx://microsoft.microsoftskydrive/jx/jx.js:1:48180 init(object) ms-appx://microsoft.microsoftskydrive/jx/jx.js:1:45583 Application(number, boolean) ms-appx://microsoft.microsoftskydrive/modernskydrive/product/skydrive/App.html:216:13 Anonymous function(object) Using ProcMon, I see a lot of access denied messages, like these: Date & Time: 12-9-2012 9:32:20 Event Class: File System Operation: CreateFile Result: ACCESS DENIED Path: D:\Users\John\AppData\Local\Packages\microsoft.microsoftskydrive_8wekyb3d8bbwe\Settings\settings.dat TID: 2520 Duration: 0.0000149 Desired Access: Read Data/List Directory, Write Data/Add File, Read Control Disposition: OpenIf Options: Sequential Access, Synchronous IO Non-Alert, No Compression Attributes: N ShareMode: None AllocationSize: 0 Any idea how to solve this? I noticed that the app folders e.g.: D:\Users\john\AppData\Local\Packages\microsoft.microsoftskydrive_8wekyb3d8bbwe had a different owner than the old profile folder had. Old profile folder had john as owner where my new profile folder had the Administrators group as owner. Changing this didn't help unfortunately.

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• Pivot table not refreshing sort order

  - by William Anthony

  I have Pivot Table that get its data source from another sheet, same workbook. I want the sort order of data is same as the data source order, I choose "Sort in data source order" in Pivot Table option. The problem is, when I change the data order on data source worksheet, then I refresh the Pivot Table, the sort order didn't change. I googled that the Pivot Table should be unlink first then re-link again in order to work properly, so I tried the following: The original data source has named range: origdata. The fake data source has names range: dummydata I changed manually data source to dummydata then changed back to origdata. The sort order did change as expected. Now I want to make the operation automated, so I'm using this code in Worksheet.activate event. Note that, PT is PivotTable instance. ... PT.SourceData = "dummydata" PT.RefreshTable PT.SourceData = "origdata" PT.RefreshTable ... Change data source from VBA didn't change the sort order just like I did with manual method. Why is that? Am I missing something? Maybe there are some routine called when I changed the data source manually via toolbar button? Thanks in advance for your help.

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• What can cause a kernel hang on redhat 4?

  - by Ivan Buttinoni

  I've to solve a nasty problem on a ten machine "cluster": randomly one of these machine hang during an hard computation, sometime still ping sometime not. The problem was described me at the phone, I've still no touch/see these machine, so I can't be more precise. It seem there's no (real) keyboard or monitor linked to them, so I haven't nothing about keyboard led or messages on monitor. Don't worry, what I really need is some suggestion where to search the problem, some suggestions on what can cause a kernel hang on a working machine. I also see this post, but seem same need on a different situation. My ideas since now: - HW problem (ram, cpu, fan etc.) - bad autofs configuration - bad nfs(?) configuration - presence of a trojan/hacker/etc - /dev/"swap" linked to /dev/zero - kernel out of memory(??) - kernel bugged In other words I try to imagine what kind of envent can occour that can crash the kernel insted of the application that generate the event. What hang have YOU experienced before? Write it to me! TIA

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• Files deleted. What could have happened?

  - by jjfine

  I'm having a weird issue today. I was writing and testing out some simple cgi scripts this morning when I realized that I couldn't run them from one of the other computers on the (windows) network. So I had my network admin come in and take a look at what was going on. A few minutes later a co-worker came in and told me that a bunch of files he was working with as well as a bunch of others (all *.c files) on the network drive got deleted. He also noticed some strange apache_dump_500.log.txt files in the same directories where the files got deleted. The apache_dump_500.log.txt files all look like this: REDIRECT_HTTP_ACCEPT=*/*, image/gif, image/x-xbitmap, image/jpeg REDIRECT_HTTP_USER_AGENT=Mozilla/1.1b2 (X11; I; HP-UX A.09.05 9000/712) REDIRECT_PATH=.:/bin:/usr/local/bin:/etc REDIRECT_QUERY_STRING= REDIRECT_REMOTE_ADDR=<my computer's local ip> REDIRECT_REMOTE_HOST= REDIRECT_SERVER_NAME=<my computer's domain url> REDIRECT_SERVER_PORT= REDIRECT_SERVER_SOFTWARE= REDIRECT_URL=/cgi-bin/trojan.py I looked and I don't have any trojan.py in my cgi-bin folder. And all my apache logs are clean. Windows event logger seems to not have any traces of what happened either. My httpd.conf: http://pastebin.com/Yny2Yh8v I think we've got some kind of virus that added this trojan.py file to my cgi-bin, ran the script, and deleted the script and any traces from the logs. Is this a thing that happens? Any ideas whatsoever would be much appreciated!

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• server 2008 r2 stuck on installing updates

  - by volody

  I have 2008 r2 64bit server that is stuck on installing updates. It shows message "Please do not power off or unplug your machine. Installing 57 of 61.." This message is shown for 3 hours now. I was trying to connect to this server using mmc. runas /user:AdministratorAccountName@ComputerName "mmc %windir%\system32\compmgmt.msc" RUNAS ERROR: Unable to run - mmc C:\Windows\system32\compmgmt.msc 1311: There are currently no logon servers available to service the logon request. What else can I do? Update: Remote Desktop does not work. It just disappear after entering username and password from Win7-64 computer Update: I have disconected server. Now Server Manager in Roles Summary shows message "Unexpected error refreshing Server Manager: The remote procedure call failed." Event log shows Could not discover the state of the system. An unexpected exception was found: System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE) at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at Microsoft.Windows.ServerManager.ComponentInstaller.ThrowHResult(Int32 hr) at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr& session, IntPtr& package) at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo() at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize() at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery() at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery() at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType) at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state) Update: Manual update hangs on (Installing update 58 of 62...) Seurity Update for Windows Server 2008 R2 x64 Edition (KB979309) Update: It could be an issue with that admin user was renamed

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• IIS crashes with unhandled exception in ASP.NET

  - by SnowCrash

  We had an issue recently with an unhandled exception in an ASP.NET C# application bringing down IIS and all application pools that it was hosting. IIS Manager was unable to restart or stop/start the service and I was unable start IIS again after killing w3wp.exe in the task manager. A system reboot restored IIS to a running state; as a primarily Linux admin, I generally consider an unplanned system reboot to resolve a software error to be an act of high heresy. Is there a way to "harden" IIS so that a faulting application does not affect anything but the request that exposes the fault? Some details on the server and application fault. IIS: 7.5 .NET: 4.0 Windows Server 2008 R2 Faulted on call to System.Net.Dns.Resolve() with a url pointing to a non-existant domain as the argument. (I'm aware that this method is deprecated but the point that a page code issue shouldn't bring down the server still stands) The exception generated was SocketException. The faulting module according to event viewer was KERNELBASE.dll The issue was resolved by wrapping the call in a try-catch, logging the exception and displaying some generic content on the page. I'm hoping that I missed something in the IIS config that would switch it to "production" mode or something.

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• Is there a realiable way to troubleshoot wake up from sleep in Windows?

  - by Borek

  Is there a reliable way to troubleshoot laptop wakes? I've seen "heuristics" posted here and there but isn't there really a simple and deterministic way to tell what's causing a problem? Specifically, my laptop wakes up about every hour for about 2 minutes. Exported event log entries are here: http://www.mediafire.com/?abcqb00v5wyo6pj. I've tried: powercfg -devicequery wake_armed Empty result set. Scheduled tasks - the main ones are not scheduled to run every hour. When go through a long list of all possible tasks, there are some that are set to be triggered every hour (e.g., MS "RacTask" whatever it is). But when I go to power options, Advanced settings, Sleep, Allow wake timers it is set to "Disable". Also, the specific task is not set to wake the computer if necessary. Power options for my Ethernet card don't enable it to wake the computer - the cable is disconnected anyway. There are no other HW devices attached - no USB disks, no keyboards / mice etc. I am really clueless and quite unhappy that it's so hard to troubleshoot this situation.

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• Windows Server 2008 - inexplicable system time jumps/glitches/inaccuracies

  - by Nathan Ridley

  I'm running a production web server on Windows Server 2008. On this server I have a database which logs certain user actions, but every now and again I inexplicably get database entries which, according to the record ID and the records immediately before and after, have the wrong time logged against them (7 days+ too old). For example, record ID 1001 will be for Dec 7, 11pm, 1002 will be for Dec 7, 11:01pm, then 1003 will be for Nov 28, 1:38am, then the next will be back on track again. The problem seems to occur in random records (or 2-3 records in a row) and crops up once every few days. This is absolutely baffling because there is only one place in the application that assigns this date/time value and it's simply the system UTC date. I have been synchronizing the system time to time-a.nist.gov (which I read in another article was a bit more reliable than the default time.windows.com) and it seems to occasionally get out of time anyway (3-4 minutes), but I'm speculating that occasionally the time server has a temporary glitch where the date changes to a drastically wrong value for a short space of time, then changes back. Either that, or the motherboard clock battery is screwed and the reason the time momentarily changes is that the motherboard loses the time and then the time synchronization puts it back again. Could either of my suspicions be right? Should I turn off time synchronization for a production server? Assigning dates to an event log where the dates are up to 2 weeks prior to the actual date is a severe problem I can't have when the next version of my application is released. Any suggestions or advice would be appreciated.

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• Outlook 2010 on WinXP runs once then refuses to run again until reboot

  - by msorens

  Since I installed Outlook 2010 on a new machine (WinXP Pro SP3) a couple months back I have had an issue that is quite annoying: If I close Outlook then attempt to restart it I get a small pop-up saying only: "Cannot start Microsoft Outlook". I found one workaround, but not a terribly practical one: reboot. If I reboot then launch Outlook, it opens fine. Here is what I know: Since I can run Outlook just fine after a reboot, I do not see that a system restore, an OS reinstall, or the like would help. I tried "outlook.exe /resetnavpane" and "outlook.exe /safe" but those give the same error. There are no entries in the event log. There is no instance of Outlook appearing in the process list once I close the program, so it does not seem to be an alias for "outlook is already running". As far as I have found, my situation is unique among reports of similar incidents: I have uncovered no other reports saying Outlook would run fine the first launch or that a reboot would again allow it to run. Suggestions?

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• Aging SBS needs updates / Thoughts for one-off, off-line complete backup?

  - by tcv

  Hey guys, So, we checked out the status of an SBS 2003 at one of our more recent, spend-averse clients and found it to be woefully out-of-date. Scary out of date. I think it's running IE2. Ok, maybe not that far back. Anyway, I was thinking that I could use some kind of disk-imaging software to image the four IDE drives within and, in the event the server gets some kind of Update Induced Indigestion, I could completely restore. Usually my go-to software for this is Acronis, but my client will likely balk at a $500 price tag for a one-off backup with their server product. I had thought we could use the boot media from, say, Backup & Recovery 10 to take an off-line image of all the drives. According to their CHAT tech support, however, it will not work. I pressed for the technical reasons and they said they'd email me. They haven't emailed me. They still might. This server is running SBS 2003, pre sp2. It's got four IDE disks. One is a Basic disk, which contains the O/S. The others are bound as a dynamic disk. You might ask: "Don't they already have backup software?" They do! Backup Exec, a very low-end version that won't even do VSS. I don't know much about BE, but it seems to me that if the worst were to happen, it would mean building a new server O/S, installing BE (if the media is available), then restoring. Would it even work? I can take the system down for hours to do a backup and my goal here is a pretty dead-simple restore if the worst happens. Any and all suggestions are exciting. m

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• NTBackup (on WS2k3) fails to backup remote server (WS2k8R2) with " Error: is not a valid drive, or you do not have access."

  - by Mark A

  We run an NTBackup job on a Windows Server 2003 R2 SP2 with all updates (as of Q4-2011). It works well backing up two WS2k3 servers as well as the backup server itself. However, we have been unable to successfully back up our Windows Server 2008 R2 machine ("G5-01"). It often runs for about 2GB worth of backup and then dies out with one of the below error messages. It should be more like 20GB for the full server. We have tried using the admin share (C$), an explicitly shared drive share, UNC and mapped drives. The result is the same each time, the only thing that varies is the amount of stuff backed up before it chokes. We've also run NTBbackup from the UI interface, from the command line and as a scheduled task. We are backing up to 400/800GB tapes and they have plenty of space available on them (blank media). Error: \\G5-01\c is not a valid drive, or you do not have access. Error: \\G5-01\c$ is not a valid drive, or you do not have access. Error: Y: is not a valid drive, or you do not have access. Error: Could not access or create backup catalog files. Verify that you have full access to the working folder and there is disk space available. The job is run as Administrator and we have no problems logging onto the server and transferring files. The Event Log on the WS2k8 is not much help, as it has success audits for each login. All of the hardware involved (HP DL360 G3, HP LTO Ultrium 3, Adaptec 39320A) has the latest supported drivers. We've seemingly tried a bunch of different options but are wondering where to look next to resolve the backup issue. We've been super happy with our reliable schedule task for years but this one is stumping us!

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• libvirt's dnsmasq does not respond to dns queries or provide dhcp

  - by Jeremy

  This is on Ubuntu 10.04 server, using KVM to run Ubuntu guests. This system has been working for a long time and I have not changed anything (other than applying security updates), but today I found dnsmasq no longer responds to requests. I cannot say how long this has been broken for me because I don't frequently use the NAT'd guests. So it could have started just after the last updates or some other event and I just now found it. I can connect to port 53 with telnet at 192.168.122.1. I've flushed ip-tables to be sure it wasn't firewall rules and that is not the problem. dnsmasq is running, virsh reports default network as stared. I can't find ANY information on troubleshooting libvirt dnsmasq except that it won't play well with other instances of dnsmasq, which is not the problem. I cannot even find where log entries might be for this service. Any ideas on where to look for more information? edit to add: I added another network and that one works fine. I guess I have a workaround but would still like to figure out how to troubleshoot this problem.

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• 503 Error After Microsoft Request Routing Is Installed - 32 bit 64 bit madness

  - by KenB

  I have a requirement to install the Microsoft Request Routing component for IIS 7.5 running on a Windows 2008 R2 SP1 64Bit machine. After installing Microsoft Request Routing via the Web Platform installer our ASP.NET 4.0 application gets a "HTTP Error 503. The service is unavailable." The Windows event log error details says: The Module DLL 'C:\Program Files\IIS\Application Request Routing\requestRouter.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349. I can make this error go away by changing the application pool to run in 32 bit mode by changing the "Enable 32-Bit Applications" setting to true. However I would prefer not to have to do that to resolve the issue. My questions are: Why is the Microsoft Request Routing feature trying to load a 32 bit version, isn't there a 64 bit version for it? How do I resolve this issue without having to change my application pool to a 32 bit mode?

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• File Server Resource Manager attempting to access quota.xml on System Reserved partition?

  - by pmellett

  I've got a new install of Server 2008 R2 that is designed to be our quota server for user home directories and shared areas. I installed FSRM and set up a few quotas to try out. They worked fine but at some point over the weekend it's stopped loading the FSRM console quota screen and gives the following error, with Event ID 8228: File Server Resource Manager was unable to access the following file or volume: '\\?\Volume{73649de6-7f04-11e1-a344-005056b10310}\System Volume Information\SRM\quota.xml'. This file or volume might be locked by another application right now, or you might need to give Local System access to it. I have removed and reinstalled the FSRM Role Service, cleared the \System Volume Information\SRM folder on each volume and am at the verge of just starting again. I'd rather not since then I have to go through and set up all my NTFS permissions again. Since it looks like the service is trying to access the System Reserved partition, which I assume won't have any files it could possibly need, how do I remove System Reserved partition as a volume to be monitored for the quota service? (I am not aware of configuring that to be the case originally though!)

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