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• SQLAuthority News – Learning Trip – Traveling to Learn SQL Server

  - by pinaldave

  I am currently traveling to Delhi to learn SQL Server in person from my friend. You can read more details about why am I learning SQL Server.  I have signed up for the course End to End SQL Server Business Intelligence at Koenig Solutions. Yesterday I blogged about my registration experience and today I am going to write about my  experience once I arrived at Delhi. From Ahmedabad to Delhi I stay with my wife and daughter in Bangalore (IT Hub of India), my hometown is Ahmedabad. My parents stay in city nearby Ahmedabad. I decided to spend few days with my folks before I sign up for 3 days of solid learning. I had selected an early morning flight to Delhi. I landed at 8:30 AM in Delhi. As soon as I checked email in my mobile I was really glad that I had received details of my pick up vehicle from Koenig. I walked out of the airport and I noticed that a driver was waiting with a placard with my name and photo associated with it. He was in Koenig uniform so there was no chance to make mistakes. In minutes of landing in Delhi I was in my transport heading to the Koenig Training Center. After the quick introduction driver handed me a bag (to be precise Eco friendly bag). The bag contained following items: My registration form All necessary documents in print which I had received earlier A Printed Book of the course next day INR 1000 (What?) I was glad to receive the bag but I was very confused with the Rs 1000. I decided to figure this out once I reach to the training center. Arriving at Koenig Inn Deluxe Koenig registration fees include all the stay and meals. I had opted for Koenig Inn Deluxe as my stay as it was recommended by my friend as well it was the right economical choice for me. When I reached to my accommodation, they were well aware of my arrival and was immediately led to my spacious room. The room is well equipped with all the amenities (hot water, air condition, coffee table, munching snacks,  and free internet) and the staff is very friendly. I immediately got ready as I had to go to Koenig Training Center to meet Center Head for a quick introduction. Koenig Inn Delux Koenig Training Center The training center is within five minutes of distance from the accommodation. I was lead to center head right away and had a very meaningful conversation with Ms Hema regarding my learning goals. She gave me a quick tour of the training center. I was amazed with the numbers of lab rooms they have in the center. The labs are spacious and give the most needed hand’s on experience to the users. I was led to the lab where I was suppose to learn my class the very next day as well I was provided my trainer’s profile. Mystery of Rs 1000 Well, after all this I have still not forgotten why I was provided Rs 1000 when arrived at the airport. When I asked about that I was told that because many students comes from foreign places and they may not have Indian Currency when they land at airport. This was for their immediate consumption till they arrive at the training center. Later on they can get their currency converted to local currency at Koenig Travel Desk. My curiosity was satisfied but I had not expected this answer. I am amazed at the attention to the details. Koenig Travel Desk When I heard about Koenig Travel Desk, I remembered that I have few friends in Delhi and Gurgaon. I had completed all of the formalities so I had reset of the day on my hand. I requested the travel desk if they can arrange a day cab for me so I can visit my friends in Guragon. Within 10 minutes I was on my way to Gurgaon. Telerik India Office Visit What did I do in Guragaon? I met my friends Abhishek Kant, Dhananjay Kumar and Amit Chowdhary. I visited Telerik India office and we had an excellent conversation on various aspects of technology and community. The Telerik India office is very spacious and Abhishek Kant (Telerik India Country Manager) gave us a quick tour of the office. We had an excellent lunch and dinner. One thing is for sure – the day was well spent. Pinal Dave, Dhananjay Kumar and Abhishek Kant Later evening I returned to my accommodation and decided to read up a few of the topics which I was going to learn next day. In tomorrow’s blog post I will discuss about my learning experience. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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• A Rose by Any Other Name..

  - by Geoff N. Hiten

  It is always a good start when you can steal a title line from one of the best writers in the English language.  Let’s hope I can make the rest of this post live up to the opening.  One recurring problem with SQL server is moving databases to new servers.  Client applications use a variety of ways to resolve SQL Server names, some of which are not changed easily <cough SharePoint /cough>.  If you happen to be using default instances on both the source and target SQL Server, then the solution is pretty simple.  You create (or bug the network admin until she creates) two DNS “A” records. One points the old name to the new IP address.  The other creates a new alias for the old server, since the original system name is now redirected.  Note this will redirect ALL traffic from the old server to the new server, including RDP and file share connection attempts.    Figure 1 – Microsoft DNS MMC Snap-In   Figure 2 – DNS New Host Dialog Box Both records are necessary so you can still access the old server via an alternate name. Server Role IP Address Name Alias Source 10.97.230.60 SQL01 SQL01_Old Target 10.97.230.80 SQL02 SQL01 Table 1 – Alias List If you or somebody set up connections via IP address, you deserve to have to go to each app and fix it by hand.  That is the only way to fix that particular foul-up. If have to deal with Named Instances either as a source or a target, then it gets more complicated.  The standard fix is to use the SQL Server Configuration Manager (or one of its earlier incarnations) to create a SQL client alias to redirect the connection.  This can be a pain installing and configuring the app on multiple client servers.  The good news is that SQL Server Configuration Manager AND all of its earlier versions simply write a few registry keys.  Extracting the keys into a .reg file makes centralized automated deployment a snap. If the client is a 32-bit system, you have to extract the native key.  If it is a 64-bit, you have to extract the native key and the WoW (32 bit on 64 bit host) key. First, pick a development system to create the actual registry key.  If you do this repeatedly, you can simply edit an existing registry file.  Create the entry using the SQL Configuration Manager.  You must use a 64-bit system to create the WoW key.  The following example redirects from a named instance “SQL01\SQLUtiluty” to a default instance on “SQL02”.   Figure 3 – SQL Server Configuration Manager - Native Figure 3 shows the native key listing. Figure 4 – SQL Server Configuration Manager – WoW If you think you don’t need the WoW key because your app is 64 it, think again.  SQL Server Management Server is a 32-bit app, as are most SQL test utilities.  Always create both keys for 64-bit target systems. Now that the keys exist, we can extract them into a .reg file. Fire up REGEDIT and browse to the following location:  HKLM\Software\Microsoft\MSSQLServer\Client\ConnectTo.  You can also search the registry for the string value of one of the server names (old or new). Right click on the “ConnectTo” label and choose “Export”.  Save with an appropriate name and location.  The resulting file should look something like this: Figure 5 – SQL01_Alias.reg Repeat the process with the location: HKLM\Software\Wow6432Node\Microsoft\MSSQLServer\Client\ConnectTo Note that if you have multiple alias entries, ALL of the entries will be exported.  In that case, you can edit the file and remove the extra aliases. You can edit the files together into a single file.  Just leave a blank line between new keys like this: Figure 6 – SQL01_Alias_All.reg Of course if you have an automatic way to deploy, it makes sense to have an automatic way to Un-deploy.  To delete a registry key, simply edit the .reg file and replace the target with a “-“ sign like so. Figure 7 – SQL01_Alias_UNDO.reg Now we have the ability to move any database to any server without having to install or change any applications on any client server.  The whole process should be transparent to the applications, which makes planning and coordinating database moves a far simpler task.

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• SQL Authority News – Play by Play with Pinal Dave – A Birthday Gift

  - by Pinal Dave

  Today is my birthday. Personal Note When I was young, I was always looking forward to my birthday as on this day, I used to get gifts from everybody. Now when I am getting old on each of my birthday, I have almost same feeling but the direction is different. Now on each of my birthday, I feel like giving gifts to everybody. I have received lots of support, love and respect from everybody; and now I must return it back.Well, on this birthday, I have very unique gifts for everybody – my latest course on SQL Server. How I Tune Performance I often get questions where I am asked how do I work on a normal day. I am often asked that how do I work when I have performance tuning project is assigned to me. Lots of people have expressed their desire that they want me to explain and demonstrate my own method of solving performance problem when I am facing real world problem. It is a pretty difficult task as in the real world, nothing goes as planned and usually planned demonstrations have no place there. The real world, demands real solutions and in a timely fashion. If a consultant goes to industry and does not demonstrate his/her capabilities in very first few minutes, it does not matter how much fame he/she is, the door is shown to them eventually. It is true and in my early career, I have faced it quite commonly. I have learned the trick to be honest from the start and request absolutely transparent communication from the organization where I am to consult. Play by Play Play by Play is a very unique setup. It is not planned and it is a step by step course. It is like a reality show – a very real encounter to the problem and real problem solving approach. I had a great time doing this course. Geoffrey Grosenbach (VP of Pluralsight) sits down with me to see what a SQL Server Admin does in the real world. This Play-by-Play focuses on SQL Server performance tuning and I go over optimizing queries and fine-tuning the server. The table of content of this course is very simple. Introduction In the introduction I explained my basic strategies when I am approached by a customer for performance tuning. Basic Information Gathering In this module I explain how I do gather various information for performance tuning project. It is very crucial to demonstrate to customers for consultant his capability of solving problem. I attempt to resolve a small problem which gives a big positive impact on performance, consultant have to gather proper information from the start. I demonstrate in this module, how one can collect all the important performance tuning metrics. Removing Performance Bottleneck In this module, I build upon the previous module’s statistics collected. I analysis various performance tuning measures and immediately start implementing various tweaks on the performance, which will start improving the performance of my server. This is a very effective method and it gives immediate return of efforts. Index Optimization Indexes are considered as a silver bullet for performance tuning. However, it is not true always there are plenty of examples where indexes even performs worst after implemented. The key is to understand a few of the basic properties of the index and implement the right things at the right time. In this module, I describe in detail how to do index optimizations and what are right and wrong with Index. If you are a DBA or developer, and if your application is running slow – this is must attend module for you. I have some really interesting stories to tell as well. Optimize Query with Rewrite Every problem has more than one solution, in this module we will see another very famous, but hard to master skills for performance tuning – Query Rewrite. There are few do’s and don’ts for any query rewrites. I take a very simple example and demonstrate how query rewrite can improve the performance of the query at many folds. I also share some real world funny stories in this module. This course is hosted at Pluralsight. You will need a valid login for Pluralsight to watch  Play by Play: Pinal Dave course. You can also sign up for FREE Trial of Pluralsight to watch this course. As today is my birthday – I will give 10 people (randomly) who will express their desire to learn this course, a free code. Please leave your comment and I will send you free code to watch this course for free. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, SQLAuthority News, T SQL, Video

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• Unit testing is… well, flawed.

  - by Dewald Galjaard

  Hey someone had to say it. I clearly recall my first IT job. I was appointed Systems Co-coordinator for a leading South African retailer at store level. Don’t get me wrong, there is absolutely nothing wrong with an honest day’s labor and in fact I highly recommend it, however I’m obliged to refer to the designation cautiously; in reality all I had to do was monitor in-store prices and two UNIX front line controllers. If anything went wrong – I only had to phone it in… Luckily that wasn’t all I did. My duties extended to some other interesting annual occurrence – stock take. Despite a bit more curious affair, it was still a tedious process that took weeks of preparation and several nights to complete.  Then also I remember that no matter how elaborate our planning was, the entire exercise would be rendered useless if we couldn’t get the basics right – that being the act of counting. Sounds simple right? We’ll with a store which could potentially carry over tens of thousands of different items… we’ll let’s just say I believe that’s when I first became a coffee addict. In those days the act of counting stock was a very humble process. Nothing like we have today. A staff member would be assigned a bin or shelve filled with items he or she had to sort then count. Thereafter they had to record their findings on a complementary piece of paper. Every night I would manage several teams. Each team was divided into two groups - counters and auditors. Both groups had the same task, only auditors followed shortly on the heels of the counters, recounting stock levels, making sure the original count correspond to their findings. It was a simple yet hugely responsible orchestration of people and thankfully there was one fundamental and golden rule I could always abide by to ensure things run smoothly – No-one was allowed to audit their own work. Nope, not even on nights when I didn’t have enough staff available. This meant I too at times had to get up there and get counting, or have the audit stand over until the next evening. The reason for this was obvious - late at night and with so much to do we were prone to make some mistakes, then on the recount, without a fresh set of eyes, you were likely to repeat the offence. Now years later this rule or guideline still holds true as we develop software (as far removed as software development from counting stock may be). For some reason it is a fundamental guideline we’re simply ignorant of. We write our code, we write our tests and thus commit the same horrendous offence. Yes, the procedure of writing unit tests as practiced in most development houses today – is flawed. Most if not all of the tests we write today exercise application logic – our logic. They are based on the way we believe an application or method should/may/will behave or function. As we write our tests, our unit tests mirror our best understanding of the inner workings of our application code. Unfortunately these tests will therefore also include (or be unaware of) any imperfections and errors on our part. If your logic is flawed as you write your initial code, chances are, without a fresh set of eyes, you will commit the same error second time around too. Not even experience seems to be a suitable solution. It certainly helps to have deeper insight, but is that really the answer we should be looking for? Is that really failsafe? What about code review? Code review is certainly an answer. You could have one developer coding away and another (or team) making sure the logic is sound. The practice however has its obvious drawbacks. Firstly and mainly it is resource intensive and from what I’ve seen in most development houses, given heavy deadlines, this guideline is seldom adhered to. Hardly ever do we have the resources, money or time readily available. So what other options are out there? A quest to find some solution revealed a project by Microsoft Research called PEX. PEX is a framework which creates several test scenarios for each method or class you write, automatically. Think of it as your own personal auditor. Within a few clicks the framework will auto generate several unit tests for a given class or method and save them to a single project. PEX help to audit your work. It lends a fresh set of eyes to any project you’re working on and best of all; it is cost effective and fast. Check them out at http://research.microsoft.com/en-us/projects/pex/ In upcoming posts we’ll dive deeper into how it works and how it can help you.   Certainly there are more similar frameworks out there and I would love to hear from you. Please share your experiences and insights.

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• CodePlex Daily Summary for Friday, March 04, 2011

  CodePlex Daily Summary for Friday, March 04, 2011Popular ReleasesyoutubeFisher: YouTubeFisher v3.0 Beta: Adding support for more video formats including the Super HD (e.g. http://www.youtube.com/watch?v=MrrHs2bnHPA) Minor change related to the video title due to change in YouTube pageSnippet Designer: Snippet Designer 1.3.1: Snippet Designer 1.3.1 for Visual Studio 2010This is a bug fix release. Change logFixed bug where Snippet Designer would fail if you had the most recent Productivity Power Tools installed Fixed bug where "Export as Snippet" was failing in non-english locales Fixed bug where opening a new .snippet file would fail in non-english localesChiave File Encryption: Chiave 1.0: Final Relase for Chave 1.0 Stable: Application for file encryption and decryption using 512 Bit rijndael encyrption algorithm with simple to use UI. Its written in C# and compiled in .Net version 3.5. It incorporates features of Windows 7 like Jumplists, Taskbar progress and Aero Glass. Now with added support to Windows XP! Change Log from 0.9.2 to 1.0: ==================== Added: > Added Icon Overlay for Windows 7 Taskbar Icon. >Added Thumbnail Toolbar buttons to make the navigation easier...AutoLoL: AutoLoL v1.6.3: Fixes some bugs in the previous releaseNetwork Monitor Decryption Expert: NMDecrypt 2.3: The NMDecryption Expert has been updated. In general these changes are: Updated Logging Support for multiple sessions that use the same cert with Session ID resuse. Fixed some bugs with IPv6 traffic and tunneled traffic Updated Version Info Made changes for assignment to Outercurve Foundation See the release blog for more information.DirectQ: Release 1.8.7 (RC1): Release candidate 1 of 1.8.7Chirpy - VS Add In For Handling Js, Css, DotLess, and T4 Files: Margogype Chirpy (ver 2.0): Chirpy loves Americans. Chirpy hates Americanos.ASP.NET: Sprite and Image Optimization Preview 3: The ASP.NET Sprite and Image Optimization framework is designed to decrease the amount of time required to request and display a page from a web server by performing a variety of optimizations on the page’s images. This is the third preview of the feature and works with ASP.NET Web Forms 4, ASP.NET MVC 3, and ASP.NET Web Pages (Razor) projects. The binaries are also available via NuGet: AspNetSprites-Core AspNetSprites-WebFormsControl AspNetSprites-MvcAndRazorHelper It includes the foll...Document.Editor: 2011.9: Whats new for Document.Editor 2011.9: New Templates System New Plug-in System New Replace dialog New reset settings Minor Bug Fix's, improvements and speed upsTortoiseHg: TortoiseHg 2.0: TortoiseHg 2.0 is a complete rewrite of TortoiseHg 1.1, switching from PyGtk to PyQtSandcastle Help File Builder: SHFB v1.9.2.0 Release: This release supports the Sandcastle June 2010 Release (v2.6.10621.1). It includes full support for generating, installing, and removing MS Help Viewer files. This new release is compiled under .NET 4.0, supports Visual Studio 2010 solutions and projects as documentation sources, and adds support for projects targeting the Silverlight Framework. NOTE: The included help file and the online help have not been completely updated to reflect all changes in this release. A refresh will be issue...Network Monitor Open Source Parsers: Microsoft Network Monitor Parsers 3.4.2554: The Network Monitor Parsers packages contain parsers for more than 400 network protocols, including RFC based public protocols and protocols for Microsoft products defined in the Microsoft Open Specifications for Windows and SQL Server. NetworkMonitor_Parsers.msi is the base parser package which defines parsers for commonly used public protocols and protocols for Microsoft Windows. In this release, we have added 4 new protocol parsers and updated 79 existing parsers in the NetworkMonitor_Pa...Image Resizer for Windows: Image Resizer 3 Preview 1: Prepare to have your minds blown. This is the first preview of what will eventually become 39613. There are still a lot of rough edges and plenty of areas still under construction, but for your basic needs, it should be relativly stable. Note: You will need the .NET Framework 4 installed to use this version. Below is a status report of where this release is in terms of the overall goal for version 3. If you're feeling a bit technically ambitious and want to check out some of the features th...JSON Toolkit: JSON Toolkit 1.1: updated GetAllJsonObjects() method and GetAllProperties() methods to JsonObject and Properties propertiesFacebook Graph Toolkit: Facebook Graph Toolkit 1.0: Refer to http://computerbeacon.net for Documentation and Tutorial New features:added FQL support added Expires property to Api object added support for publishing to a user's friend / Facebook Page added support for posting and removing comments on posts added support for adding and removing likes on posts and comments added static methods for Page class added support for Iframe Application Tab of Facebook Page added support for obtaining the user's country, locale and age in If...ASP.NET MVC Project Awesome, jQuery Ajax helpers (controls): 1.7.1: A rich set of helpers (controls) that you can use to build highly responsive and interactive Ajax-enabled Web applications. These helpers include Autocomplete, AjaxDropdown, Lookup, Confirm Dialog, Popup Form, Popup and Pager small improvements for some helpers and AjaxDropdown has Data like the Lookup except it's value gets reset and list refilled if any element from data gets changedManaged Extensibility Framework: MEF 2 Preview 3: This release aims .net 4.0 and Silverlight 4.0. Accordingly, there are two solutions files. The assemblies are named System.ComponentModel.Composition.Codeplex.dll as a way to avoid clashing with the version shipped with the 4th version of the framework. Introduced CompositionOptions to container instantiation CompositionOptions.DisableSilentRejection makes MEF throw an exception on composition errors. Useful for diagnostics Support for open generics Support for attribute-less registr...PHPExcel: PHPExcel 1.7.6 Production: DonationsDonate via PayPal via PayPal. If you want to, we can also add your name / company on our Donation Acknowledgements page. PEAR channelWe now also have a full PEAR channel! Here's how to use it: New installation: pear channel-discover pear.pearplex.net pear install pearplex/PHPExcel Or if you've already installed PHPExcel before: pear upgrade pearplex/PHPExcel The official page can be found at http://pearplex.net. Want to contribute?Please refer the Contribute page.WPF Application Framework (WAF): WPF Application Framework (WAF) 2.0.0.4: Version: 2.0.0.4 (Milestone 4): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Remark The sample applications are using Microsoft’s IoC container MEF. However, the WPF Application Framework (WAF) doesn’t force you to use the same IoC container in your application. You can use ...VidCoder: 0.8.2: Updated auto-naming to handle seconds and frames ranges as well. Deprecated the {chapters} token for auto-naming in favor of {range}. Allowing file drag to preview window and enabling main window shortcut keys to work no matter what window is focused. Added option in config to enable giving custom names to audio tracks. (Note that these names will only show up certain players like iTunes or on the iPod. Players that support custom track names normally may not show them.) Added tooltips ...New Projects.NET Serial To TCP proxy server: serial2tcp written to share your hardware serial ports as TCP port. You can easily turn your physical PC into terminal server. View session input/output or send commands to the physical port. Very useful when automating work with embedded devices. Developed in C#.Amazon SES SMTP: The C# code for a simple SMTP Server that forwards emails to Amazon Simple Email Service, either by acting as a SmartHost behind IIS SMTP Server or as a standalone SMTP server. It can be run in the background as either a Windows Service or a Console/Windows Application Azure Membership, Role, and Profile Providers: Complete ASP.NET solution that uses the Azure Table Storage and Azure Blob storage as a data source for a custom Membership, Role, and Profile providers. Developed in C# on the .NET 4 framework using Azure SDK V1.3. Helps you get up and running with Azure in no time. MIT license.CRM 2011 Code Snippets for Visual Studio: A set of JavaScript and C# code snippets to facilitate common Microsoft Dynamics CRM 2011 development for Visual Studio 2010.DDRMenu: DDRMenu is a templated menu provider for DotNetNuke that can produce any menu style you wish. In particular it comes with templates to upgrade a standard DNNMenu or SolPartMenu to provide true hyperlinks, SEO friendliness and animated transitions.Entity Framework CTP5 Extensions Library: The ADO.NET Entity Framework Extensions library contains a set of utility classes with additional functionality to Entity Framework CTP5.eTrader Pro: An easy-to-use, lightweight and customisable e-commerce solution developed in ASP.NET and SQL Server. Build an online shop in no time. Skin using ASP.NET themes. Localised for English and Spanish with integral CMS, order management and e-marketing tools.euler 12 problem: euler 12 problemeuler 19 problem: euler 19 problemeuler23: euler 23eXed: eXed (eXtended XML editor) is an XSD-based XML editor, i.e. it assumes that you have a working XSD file. The XSD is used to improve your editing experience, provide you with dynamic help, and validation. It is therefore not for those who want to write an XML file from scratch.FIM PowerShell Workflow Activity: The FIM WF Activity for PowerShell makes is easy to use PowerShell inside FIM workflows. The activity is also a good example of using diagnostic tracing inside FIM WF.FremyCompany Math Equation Editor: A WPF Component that can import MathML and LaTeX to be edited in a WYSIWYG word processor. It is intended to allow both visual and computer-comprehensive (formula in programming language) exportation. Scope and functionnalites are intended to be expanded over time.Geenie OS: A New Cosmos OSGeoBot: Monitoring and ControllingiRODS .NET: To be populated laterLicensePlateRecognition: A software for recognizing a car license plate number.LINQ for .NET 2.0: Backport of LINQ and Linq.Dynamic to the .NET Framework 2.0. The sources used to port it are taken from the mono project. http://ftp.novell.com/pub/mono/sources-stable/ It requires Visual Studio 2010 to compile. It won't compile on Visual Studio 2005.mobilestandards: MobileStandards project-creating a web2.0 BannerMy MVC store Implementation: My implementation of MVC music storeOrchard Localization JP: Localizing Project of Orchard. This project is intended to host localizing project to Japanes. Orchard ???????????。 ??????????、???????????????????。 ???????????。Paragon: Expands the basic functionality of the .NET Framework. It takes into consider basic defensive coding practices and reduces the common coding tasks.Project Unity: Research and EUA, spamming across the Halo-AA and Blam Game Engines, developed by Bungie LLC. This Project is NOT endorsed/supported by Bungie, Gearbox, Microsogy Game Studios In any way.Rabbit Framework: A lightweight framework for building dynamic web sites using ASP.NET Web Pages.ScrollableList: Just to make the project looking betterSharePoint Kerberos Buddy: The SharePoint Kerberos Buddy provides an intelligent client application that examines a mixed tier SharePoint environment locating commonly misconfigured Kerberos configuration elements. The application can detect errors on SharePoint, SSAS, SSRS, and on the client.SMI 2.0: This project is the creation of the next generation of the SMI app (previously written in VB6).SPChainGang: SPChainGang is a custom application aimed to simplify scanning, reporting, and fixing broken links in a SharePoint 2007 or SharePoint 2010 farm. SPProperties: SPProperties is a console app (command-line) that allows listing all properties of an SPWeb (property bag) and adding or updating properties. Relates to SharePoint site properties.State Machine DSL: State Machine DSL is extension to Visual Studio 2010 to provide simple and visualized way of programming state machines. It uses T4 Text Templates for code generation.tBrowser: Browser based on the IEuMoveDocType: uMoveDocType attempts to intelligently move your selected Umbraco Doc Type to a new parent.Virtual 8085: Virtual 8085 is a tool which enables students to run programs written in 8085 assembly language on a personal computer instead of a microprocessor kit. Virtual 8085 do not actually simulate the real hardware of Intel 8085, but it interprets the 8085 assembly language programs.WinAppTranslate: WinAppTranslate or WAT, Helps Visual Studio Programmers to translate Windows Applications. It is not based on the framework localization program… and it is a console application to run via VS post builds ????: ??????

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• Liskov Substitution Principle and the Oft Forgot Third Wheel

  - by Stacy Vicknair

  Liskov Substitution Principle (LSP) is a principle of object oriented programming that many might be familiar with from the SOLID principles mnemonic from Uncle Bob Martin. The principle highlights the relationship between a type and its subtypes, and, according to Wikipedia, is defined by Barbara Liskov and Jeanette Wing as the following principle:   Let be a property provable about objects of type . Then should be provable for objects of type where is a subtype of .   Rectangles gonna rectangulate The iconic example of this principle is illustrated with the relationship between a rectangle and a square. Let’s say we have a class named Rectangle that had a property to set width and a property to set its height. 1: Public Class Rectangle 2: Overridable Property Width As Integer 3: Overridable Property Height As Integer 4: End Class   We all at some point here that inheritance mocks an “IS A” relationship, and by gosh we all know square IS A rectangle. So let’s make a square class that inherits from rectangle. However, squares do maintain the same length on every side, so let’s override and add that behavior. 1: Public Class Square 2: Inherits Rectangle 3:  4: Private _sideLength As Integer 5:  6: Public Overrides Property Width As Integer 7: Get 8: Return _sideLength 9: End Get 10: Set(value As Integer) 11: _sideLength = value 12: End Set 13: End Property 14:  15: Public Overrides Property Height As Integer 16: Get 17: Return _sideLength 18: End Get 19: Set(value As Integer) 20: _sideLength = value 21: End Set 22: End Property 23: End Class   Now, say we had the following test: 1: Public Sub SetHeight_DoesNotAffectWidth(rectangle As Rectangle) 2: 'arrange 3: Dim expectedWidth = 4 4: rectangle.Width = 4 5:  6: 'act 7: rectangle.Height = 7 8:  9: 'assert 10: Assert.AreEqual(expectedWidth, rectangle.Width) 11: End Sub   If we pass in a rectangle, this test passes just fine. What if we pass in a square?   This is where we see the violation of Liskov’s Principle! A square might "IS A” to a rectangle, but we have differing expectations on how a rectangle should function than how a square should! Great expectations Here’s where we pat ourselves on the back and take a victory lap around the office and tell everyone about how we understand LSP like a boss. And all is good… until we start trying to apply it to our work. If I can’t even change functionality on a simple setter without breaking the expectations on a parent class, what can I do with subtyping? Did Liskov just tell me to never touch subtyping again? The short answer: NO, SHE DIDN’T. When I first learned LSP, and from those I’ve talked with as well, I overlooked a very important but not appropriately stressed quality of the principle: our expectations. Our inclination is to want a logical catch-all, where we can easily apply this principle and wipe our hands, drop the mic and exit stage left. That’s not the case because in every different programming scenario, our expectations of the parent class or type will be different. We have to set reasonable expectations on the behaviors that we expect out of the parent, then make sure that those expectations are met by the child. Any expectations not explicitly expected of the parent aren’t expected of the child either, and don’t register as a violation of LSP that prevents implementation. You can see the flexibility mentioned in the Wikipedia article itself: A typical example that violates LSP is a Square class that derives from a Rectangle class, assuming getter and setter methods exist for both width and height. The Square class always assumes that the width is equal with the height. If a Square object is used in a context where a Rectangle is expected, unexpected behavior may occur because the dimensions of a Square cannot (or rather should not) be modified independently. This problem cannot be easily fixed: if we can modify the setter methods in the Square class so that they preserve the Square invariant (i.e., keep the dimensions equal), then these methods will weaken (violate) the postconditions for the Rectangle setters, which state that dimensions can be modified independently. Violations of LSP, like this one, may or may not be a problem in practice, depending on the postconditions or invariants that are actually expected by the code that uses classes violating LSP. Mutability is a key issue here. If Square and Rectangle had only getter methods (i.e., they were immutable objects), then no violation of LSP could occur. What this means is that the above situation with a rectangle and a square can be acceptable if we do not have the expectation for width to leave height unaffected, or vice-versa, in our application. Conclusion – the oft forgot third wheel Liskov Substitution Principle is meant to act as a guidance and warn us against unexpected behaviors. Objects can be stateful and as a result we can end up with unexpected situations if we don’t code carefully. Specifically when subclassing, make sure that the subclass meets the expectations held to its parent. Don’t let LSP think you cannot deviate from the behaviors of the parent, but understand that LSP is meant to highlight the importance of not only the parent and the child class, but also of the expectations WE set for the parent class and the necessity of meeting those expectations in order to help prevent sticky situations.   Code examples, in both VB and C# Technorati Tags: LSV,Liskov Substitution Principle,Uncle Bob,Robert Martin,Barbara Liskov,Liskov

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• Stir Trek: Iron Man Edition Recap and Photos

  - by Brian Jackett

  If you’ve noticed my blogging activity has reduced in frequency and technical content lately it’s primarily due to all of the conferences I’ve been attending, speaking at, or planning in the past few months.  This past Friday myself and six other dedicated individuals put on Stir Trek: Iron Man Edition as the culmination of a few months of hard work.  For those unfamiliar, Stir Trek is a web developer conference that was founded last year as an event to showcase content from Microsoft’s MIX conference and end the day with a private showing of the then just-released Star Trek movie.  This year’s conference expanded from 2 to 4 content tracks and upped the number of tickets from 350 to 600.  Even more amazing was the fact that we had 592 people show up day of the event for the lowest drop-off percentage of any conference I’ve been to before.   Nerd Dinner and Swag Bags     The night before Stir Trek: Iron Man Edition we hosted a nerd dinner at the Polaris Shopping mall food court with about 30 in attendance.  Nerd dinners are a great time to meet others passionate about technology and socialize before the whirlwind of the conference hits.  After the nerd dinner 20+ volunteers headed to the conference location and helped us stuff swag bags.  This in and of itself was a monumental task of putting together 600 swag bags with numerous leaflets, sponsor items, and t-shirts.  A big thanks goes out to all who assisted us that night so that we could finish in just under 2 hours instead of taking all night.  My sleep schedule also thanks you. Morning of Stir Trek     After getting a decent amount of sleep I arrived at Marcus Crosswoods theater at 6am to begin setting up for the day.  Myself and Jody Morgan were in charge of registration so we got tables set up, laid out swag bags, and organized our volunteer crew to assist with checking-in attendees.  Despite having 600+ people registration went fairly smoothly and got the day off to a great start.  I especially appreciated the 3+ cups of coffee from Crimson Cup, a local coffee shop.  For any of you that know me you’ll know that I rarely drink coffee except a few times a year when I really need the energy, so that says a lot about how good their coffee is.   Conference Starts     Once registration was completed the day kicked off with Molly Holzschlag keynoting.  Unfortunately Molly suffered from an ear infection and wasn’t able to fly so she had a virtual keynote and a session later in the day.  I was working behind the scenes on various tasks so I was only able to drop in very briefly on the keynote and rest of the morning sessions.  Throughout the day I tried to grab at least 1 or 2 pics of each presenter.  See my album below for the full set of pics.      For lunch we ordered around 150 pizzas from Mellow Mushroom, a local pizza place (notice the theme of supporting local businesses.)  Early on we were concerned about Mellow Mushroom being able to supply that many pizzas and get them delivered (still hot) to the theater, but they did an excellent job day of the event.  I wish I had gotten some pictures of the old school VW van they delivered the pizza in, but I was just a bit busy running around trying to get theaters ready for lunch.  We had attendees from last year who specifically requested that we have Mellow Mushroom supply lunch this year and I’m glad everything worked out being able to use them again.     During the afternoon I was able to attend a few sessions and hear some great content from various speakers.  It was also nice to just sit down and get off my feet for a bit.  After the last sessions the day concluded with a raffle.  There were a few logistical and technical issues that hampered our ability to smoothly conduct the raffle.  To those of you that agree the raffle wasn’t the smoothest experience I would like to say that the Stir Trek planning committee has already begun meeting to discuss ways of improving the conference for next year.  We are also accepting feedback (both positive and negative) at the following link: click here.  If you don’t wish to use the Joind In site you can also email me directly and I’ll be sure to pass along the feedback.   Iron Man 2 Movie     Last but not least, what Stir Trek event would be complete without the feature movie.  This year’s movie was Iron Man 2.  The theater had some really cool props and promotions (see pic below) for the movie.  I really enjoyed Iron Man 2, but I would recommend brushing up on the Iron Man comics and Marvel’s plans for future movies to understand some of the plot elements that come up.  Also make sure you stay through to the end of the movie credits to see a sneak peak of something special, that’s all I’ll say. Conclusion     Again a big thanks goes out to all of the speakers, sponsors, attendees, movie theater staff, volunteers, and everyone else involved in making this event great.  Also big thanks to my fellow Stir Trek planning committee members: Jeff Blankenburg, Matt Casto, Carey Payette, Jody Morgan, Rick Kierner, and Sarah Dutkiewitcz.  I am grateful for everything I learned while helping plan this event and look forward to being involved again next year.  For those interested we are currently targeting Thor as our movie theme for 2011 and then The Avengers for 2012.  These are tentative based on release dates that could shift as we get closer, but for now look solid.   Photos Pics on Facebook (includes tagging)     Stir Trek: Iron Man Edition photos on Facebook Pics on Live site (higher res)      View Full Album         -Frog Out

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• Prepping a conference

  - by Laurent Bugnion

  I have had the chance to talk at many conferences these past few years, and came up with a way to prepare them which works really well for me. Most importantly, it would make it quite easy to overcome an emergency (for example if my laptop would suddenly lose data). The whole code as well as the slides and other documents are in the cloud. I also use source control for my demos, so that I always have the latest and the greatest, but also a history of changes I made to my demos. Finally I have a system of code snippets which works great, and I often had very positive remarks from the audience regarding that. Putting everything in the cloud The one thing I used to be the most scared of was a sudden crash of my laptop, and being unable to restore in time for a conference. Most conferences ask speakers to send slides a few days (or weeks…) in advance, but let's face it, we all have last minute changes to our talks and I always come in the conference with updated slides that I pass to the management team. The answer to that dilemma used to be working off memory sticks, and that worked not bad. However last year I started putting all the documents relating to a conference in a DropBox folder, and that works great too. Obviously DropBox works only if you have connectivity, so if I for instance update slides while on an international flight, I cannot save to the cloud. The obvious answer to that is to backup everything on a memory stick… but I have to admit, I have been trusting my luck and working off my laptop HD and then synching everything to the cloud after landing. Of course on some US national flights you get WiFi on board, so in that case it is even simpler :) Usually after the conference is done, I remove the files from DropBox and copy them to their "final destination". They are backed up from there to BackBlaze, the great online backup service I am using routinely (I currently have about 90GB of data in BackBlaze). Outlining the presentations I like to have a written outline of my presentations written somewhere. I keep it simple, just write the various sections of the presentation with timing. I guess it is a remnant of the time when I was a private pilot, and using checklists for flight preparation. For example: Demo about designability 15' (0:37) Switch to Blend Open MainPage.xaml Create a DataTemplate ... Here I can immediately see during the presentation if I am taking too much time for my demo (0:37 is where I need to be when I am done with this section of the presentation, and 15' is the time that this particular section takes). I keep these sections reasonable, I don't detail every step of the preparation. Typically I have one such section for every 10-15 minutes of my talks. Yes, I am timing my presentations. I keep adjusting these numbers when I rehearse, and this really helps to feel more confident during the presentations. This is especially important for presentations that are long, like my MIX11 demo which clocked at 57 minutes (I had a lot of stuff to show…). Such presentations are risky, because if anything goes wrong, you will have to cut stuff, so the answer to that is: Rehearse, rehearse and when you're done rehearsing, rehearse a little more. I also have a "Preparation" section where I outline what I need to do before a presentation. For instance: Preparation Reboot in VHD Make sure MSN and Twitter are not running. Open VS10 and load demo Open Blend and load demo Run the WP7 emulator ... I typically start preparing my laptop an hour before the talk, starting everything I need to start and then putting my laptop to sleep. Saving and printing the outline, Timing Printing is a real problem because it is really hard to find a printer at most conference venues, and also quite hard in hotels. To solve that, I simply write everything in OneNote (synched to the cloud, now you start to know what I like ;) and then I print it to a PDF (I use CutePDFWriter) that I save to my Kindle. During the presentation, I read the outline off the Kindle (I mostly just need a quick check to see how I am timing). For timing during the presentation, I use the free tool ChronoGPS on my Windows Phone 7, but of course any phone these days has a clock/chrono application. In some conferences, they even have timers that the presenters can see, but they tend to count down and I prefer to count up… so I just use my own :) Source control for demos For demos, I create a separate folder and use Mercurial as source control. Mercurial has the huge advantage (over SVN or TFS) to work offline too, so I can commit while on a plane, and all the history is saved. Then when I have connectivity I push everything to the cloud (I am using the fantastic Trunksapp.com for my private repositories). Here too the obvious downside is the risk of losing my last changes if my laptop crashes before I can push to the cloud, and here too the obvious answer would be to work from a memory stick… though I have to admit I didn't do that lately (except when I was writing Silverlight 4 Unleashed, where I was really paranoid…) And code snippets? I am one of these presenters who hates to type in front of an audience. I can type really fast (writing two books has this advantage, it really teaches you to touch type and be fast at it) but in the context of an audience, on a stage where it is often damn cold (an issue I had a lot in past conferences, air conditioning can freeze your fingers and make it really hard to type), it doesn't work as well. I don't know for you, but I really dislike seeing a presentation where the speaker uses the backspace key more often than others ;) To solve that, I like to have my code ready in snippets, and drag them to the screen. Then I can spend time explaining each code snippet, while highlighting portions of the code (always highlight what you talk about, the audience often doesn't even see the cursor and doesn't know where you are on the screen!) Over the years I have used various solutions for code snippets, and now I have one which works really well… if you take a few precautions! I use the Visual Studio Toolbox. Preparing the code snippets You can store code snippets in the Toolbox for anything, XAML, C# etc. I arrange the snippets in the order in which I need them, which is a great way to remember what comes next in the presentation. I also separate them by topic, to make it easier to find them, for example when I switch to the slides and then back to the code. Remember that no matter how experienced you are, you will feel more nervous on stage than while you are preparing, so any way to make it easier for you is going to be beneficial to the audience. To store a code snippet, I do the following: Open the final demo that you want to show to the audience in Visual Studio. In your code, select a snippet of code that you want to explain in particular. Make sure that the Visual Studio Toolbox is open (menu View, Toolbox or Ctrl-Alt-X). Drag the selected snippet from the code window to the toolbox. (if needed) drag the snippet to the correct location (for example between two other code snippets so that you can access it as you speak through the demo). Right click on the snippet and select Rename Item from the context menu. Select a meaningful name. For me I use the following conventions: If it is a method, I use the method's name. If it is not a whole method, I use a descriptive name. If it is the content of a method (i.e. the body only, without the method's signature), I use "-> MethodName". This reminds me during the presentation that this is only the body, and that I need to insert that into an existing signature. This is the case, for instance, when I use Visual Studio to automatically generate the members of an interface’s implementation; then I only need to insert my snippet inside the generated method body. Saving the snippets This is the most important!! It happened to me a few times that VS10 lost its settings. When that happens, the snippets are lost too! Yeah that really sucks, especially (as it happened once) when this is the case about an hour before a talk… Stress and sweat follows, not good conditions to start a talk in front of an audience believe me. Thankfully, saving snippets is really easy with the following steps: Select the menu Tools, Import and Export Settings. Select Export selected environment settings and press Next. Uncheck All Settings. Then expand General Settings and select Toolbox (only!). Press Next. Select your source control folder and save under a meaningful name (for instance Snippets.vssettings). Commit to source control and push to the cloud. By the way, this also has the advantage of applying source control to the snippets file (which is an XML file), so you get history for free on that file! Reimporting the snippets If VS loses its settings and you need to reimport the snippets, this can be done super easily and very fast. Make sure that the Toolbox is empty. When you import snippets, they are merged with existing ones, they do not replace the content of the Toolbox. Unless merging is really what you want, make sure that your Toolbox is clean before you import, it is really easier. Select the menu Tools, Import and Export Settings. Select Import selected environment settings and press Next. Select No, just import new settings and press Next. Press Browse and select the Snippets.vssettings file. Press Finish. Et voila, all your snippets appear again in the Toolbox. Whew, the worst was averted and you can start your demo without sweating! (I had to do that once literally 5 minutes before the start of a demo, while my laptop was already hooked to the projector, and it went just fine). What about special tools? When using special tools (for example beta versions of tools you have an early access to), or a special configuration of your laptop, things can get tricky because you cannot really be sure that you will get a laptop with the same tools and the same configuration at the conference. To solve that, I use the following precautions: I make my demos from a Virtual Hard Disk. The great John Papa made a very easy-to-follow web page where he explains how to create a VHD and install Win7 to it. This gives you the full power of your laptop (as fast as booting from the metal). For me, I have a basic configuration that I saved on a USB harddrive (Win7 plus drivers, basic settings for desktop, folder options, taskbar etc) and Visual Studio 2010 SP1 on it. When preparing, I start by copying this "basis VHD" to my laptop. I install additional tools and configurations. I save the VHD back to the USB harddrive in a different folder. This would allow me to reinstall my demo environment quite fast, for example in case of harddrive failure. Replace the harddrive, copy the VHD to it, configure the BCD and you can start. Unfortunately this only works if the laptop itself still works. In the worst case of total failure, my security is to back all the installers up: The installers I use are synched on all my laptops and backed up to BackBlaze. If the worst happens and my laptop is absolutely broken, I can download the installer from BackBlaze and install on another laptop. This of course takes some time, and if that happens 5 minutes before a presentation, well… I don't have an answer to that, except of course crossing my fingers. Still, all that gives me additional security. Conclusion Remember folks, talking to an audience, large or small, will make you nervous. Just ask Scott Hanselman :) The goal here is to create the best possible conditions for you, and to create an environment where everything is saved and easy to restore, where everything is well known and provides you with additional confidence. The cooler you feel before the presentation (and during ;)), the better your presentation will be. Here too, the goal is to provide the best user experience you can have, which in turn will make it more enjoyable for your audience! Happy presenting :) Laurent   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• Backpacks and Booth Paint: TechEd 2012

  - by The Un-T Guy

  Arriving in the parking lot of the Orange County Convention Center, I immediately knew I was in the right place. As far as the eye could see, the acres of asphalt were awash in backpacks, quirky (to be kind) outfits, and bad haircuts. This was the place. This was Microsoft Mecca v2012 for geeks and nerds, the Central Florida event of the year, a gathering of high tech professionals whose skills I both greatly respect and, frankly, fear a little. I was wholly and completely out of element, a dork in a vast sea of geek jumbo. It like was wearing dockers and a golf shirt walking into a RenFaire, but one with really crappy costumes and no turkey legs...save those attached to some of the attendees. Of course the corporate whores...errrr, vendors were in place, ready to parlay the convention's fre-nerd-ic energy into millions of dollars by convincing the big-brained and under-sexed in the crowd (i.e., virtually all of them...present company excluded, of course) that their product or service was the only thing standing between them and professional success, industry fame, and clear skin. "With KramTech 2012," they seemed to scream, "you will be THE ROCK STAR of your company's IT department!" As car shows and tattoo parlors learned long ago, Tech companies seem to believe that the best way to attract the attention of this crowd is through the hint of the promise of sex. They recruit and deploy an army of "sales reps" whose primary qualifications appear to be long hair, short skirts, high heels, and a vagina. Unlike their distant cousins in the car and body art industries, however, this sub-species of booth paint (semi-gloss decoration that adds nothing to the substance of the product) seems torn between committing to being all-out sex objects and recognition that they are in the presence of intelligent, discerning people. People who are smart enough to know exactly what these vendors are doing. Also unlike their distant car show and tattoo shop cousins, these young women (what…are there no gay tech professionals who could use some eye candy?) seem to realize that while IT remains a male-dominated field, there are ever-increasing numbers of intelligent, capable, strong professional women – women who’ve battled to make it in this field through hard work and work performance rather than a hard body and performing after work. This is not to say that all of the young female sales reps are there only because of their physical attributes. Many are competent, intelligent, and driven -- not to mention attractive. They're working hard on the front lines of delivering the next generation of technology. The distinction is pretty clear, however, between these young professionals and the booth paint. The former enthusiastically deliver credible information about the products they’re hawking. The latter are positioned in the aisles, uncomfortably avoiding eye contact as they struggle to operate the badge readers. Surprisingly, not all of the women in attendance seemed to object to the objectification of their younger sisters. One IT professional woman who came of age in the industry (mostly in IT marketing) said, “I have no problem with it. I was a ‘booth babe’ for years and it doesn’t bother me at all.” Others, however, weren’t quite so gracious. One woman I spoke with, an IT manager from Cheyenne, Wyoming, said it was demeaning and frankly, as more and more women grow into IT management positions, not a great marketing idea. “Using these young women is, to me, no different than vendors giving out t-shirts to attract attention. It’s sad because it’s still hard for a woman to be respected in the IT field and this just perpetuates the outdated notion that IT is a male-dominated field.” She went on to say that decisions by vendors to employ these young women in this “inappropriate way” could impact her purchasing decisions. “I might be swayed toward a vendor who has women on staff who are intelligent and dynamic rather than the vendors who use the ‘decoration’ girls.” So in many ways, the IT industry is no different than most other industries as it struggles to maximize performance by finding and developing talent – all of the talent, not just the 50% with a penis. Women in IT, like their brethren, struggle to find their niche in the field, to grow professionally, and reach for the brass ring, struggling to overcome obstacles as they climb the mountain of professional success in a never-ending cycle of economic uncertainty. But as (generally) well-educated and highly-trained professionals, they are probably better positioned than those in many other industries. Beside, they’ve got one other advantage over their non-IT counterparts as they attempt their ascent to the summit: They’ve already got the backpacks.

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Is it Hard to Write a Blog?

  - by Joe Mayo

  Responding to a tweet I received, asking if I found it hard to write a blog and keep it interesting. This is one of the situations where a 140 character response doesn’t do a question justice. There’s a lot to think about between the subjects of writing, subject matter, and entertainment.  Here’s my take on each of these three topics: There’s all types of writing you can do with various degrees of difficulty. If you’re writing a book and you have a gazillion editors bleeding over your every utterance, then the task becomes harder because you’re second-guessing yourself, not knowing whose opinion will be violated. However, if you’re communicating in a public forum, not too many people care about the grammar as much as whether what you have to say is correct.  For a blog, I would say it’s somewhere in-between.  Right now, I’m using Windows Live Writer, which gives me a few advantages to just typing into the blog editor, such as spelling correction and the ability to save my work and resume later.  Overall, writing is one of those things that you just need to get used to.  It’s an essential skill for developers because you need to document your work, depending on what your definition of proper documentation is, and communicate with other developers via various communications mediums. Not begin good (or not thinking that you’re good) shouldn’t hold you back.  Like most things in life, practice will improve your skill.  So, push away that inner voice that keeps you from moving forward and just do it. A good grasp on the subject matter you’re writing about helps.  However, don’t let a lack of knowledge stop you from writing about something. I recall reading something a while back by a developer who didn’t know a technology but wrote about their experience in learning it. They ended up learning more by expressing their thoughts in writing. If you look around out many blogs today, there are many items written by developers learning what they’re writing about.  So, whether you are sure or unsure, you can still write – just be honest with yourself and your readers about what you’re writing. Also, don’t be afraid to have a different opinion or worry if someone will disagree.  I’ll freely admit that it took a while for me to become accustomed to being criticized. Take the good with the bad and use the bad to make yourself better. Guaranteed, someone will disagree with one or more parts of what I’ve written here or think they have a better approach. No problem, more power to them, and whatever constructive comments they have will be a benefit to me in the future; Otherwise, to h*ll with them. :)  Every time you get knocked down, get right back up, dust the dirt off your backside, and keep moving forward.  You’ll learn in time how to align a subject with your own presentation of the material. Entertainment could be hard or could be natural, depending on the personality of yourself and your target audience. It’s even more challenging because you can say something you think is funny and someone will be offended. In fact, there are a lot of things that you shouldn’t say in the name of a joke, but I won’t mention any of them here for want of not offending anyone. Of course, I probably offended someone by saying that and there is probably an organization somewhere in the world out to get me now. I’m probably not the best person to be giving you advice on entertaining an audience.  I mean, every time I try to tell a joke on Twitter 10 people unfriend me. Okay, maybe 15, but you get my point. One thing you might be interested in knowing is that it’s not too hard for one technical person to entertain other technical people, especially when the subject is of interest.  It’s the excitement in each sentence and passion in each paragraph that will keep another developer entertained and interested in what you have to say. Not everyone will like what you’ve written, but the important part is to find your own voice and it’s likely that there is one person in some corner of the world that likes what you have to say, even if it’s your mom and she doesn’t understand a single word you write. :)   If I could leave you with one final thought; Just do it and don’t let anyone or anything hold you back.   Joe

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• PASS Summit 2011 &ndash; Part III

  - by Tara Kizer

  Well we’re about a month past PASS Summit 2011, and yet I haven’t finished blogging my notes! Between work and home life, I haven’t been able to come up for air in a bit.  Now on to my notes… On Thursday of the PASS Summit 2011, I attended Klaus Aschenbrenner’s (blog|twitter) “Advanced SQL Server 2008 Troubleshooting”, Joe Webb’s (blog|twitter) “SQL Server Locking & Blocking Made Simple”, Kalen Delaney’s (blog|twitter) “What Happened? Exploring the Plan Cache”, and Paul Randal’s (blog|twitter) “More DBA Mythbusters”.  I think my head grew two times in size from the Thursday sessions.  Just WOW! I took a ton of notes in Klaus' session.  He took a deep dive into how to troubleshoot performance problems.  Here is how he goes about solving a performance problem: Start by checking the wait stats DMV System health Memory issues I/O issues I normally start with blocking and then hit the wait stats.  Here’s the wait stat query (Paul Randal’s) that I use when working on a performance problem.  He highlighted a few waits to be aware of such as WRITELOG (indicates IO subsystem problem), SOS_SCHEDULER_YIELD (indicates CPU problem), and PAGEIOLATCH_XX (indicates an IO subsystem problem or a buffer pool problem).  Regarding memory issues, Klaus recommended that as a bare minimum, one should set the “max server memory (MB)” in sp_configure to 2GB or 10% reserved for the OS (whichever comes first).  This is just a starting point though! Regarding I/O issues, Klaus talked about disk partition alignment, which can improve SQL I/O performance by up to 100%.  You should use 64kb for NTFS cluster, and it’s automatic in Windows 2008 R2. Joe’s locking and blocking presentation was a good session to really clear up the fog in my mind about locking.  One takeaway that I had no idea could be done was that you can set a timeout in T-SQL code view LOCK_TIMEOUT.  If you do this via the application, you should trap error 1222. Kalen’s session went into execution plans.  The minimum size of a plan is 24k.  This adds up fast especially if you have a lot of plans that don’t get reused much.  You can use sys.dm_exec_cached_plans to check how often a plan is being reused by checking the usecounts column.  She said that we can use DBCC FLUSHPROCINDB to clear out the stored procedure cache for a specific database.  I didn’t know we had this available, so this was great to hear.  This will be less intrusive when an emergency comes up where I’ve needed to run DBCC FREEPROCCACHE. Kalen said one should enable “optimize for ad hoc workloads” if you have an adhoc loc.  This stores only a 300-byte stub of the first plan, and if it gets run again, it’ll store the whole thing.  This helps with plan cache bloat.  I have a lot of systems that use prepared statements, and Kalen says we simulate those calls by using sp_executesql.  Cool! Paul did a series of posts last year to debunk various myths and misconceptions around SQL Server.  He continues to debunk things via “DBA Mythbusters”.  You can get a PDF of a bunch of these here.  One of the myths he went over is the number of tempdb data files that you should have.  Back in 2000, the recommendation was to have as many tempdb data files as there are CPU cores on your server.  This no longer holds true due to the numerous cores we have on our servers.  Paul says you should start out with 1/4 to 1/2 the number of cores and work your way up from there.  BUT!  Paul likes what Bob Ward (twitter) says on this topic: 8 or less cores –> set number of files equal to the number of cores Greater than 8 cores –> start with 8 files and increase in blocks of 4 One common myth out there is to set your MAXDOP to 1 for an OLTP workload with high CXPACKET waits.  Instead of that, dig deeper first.  Look for missing indexes, out-of-date statistics, increase the “cost threshold for parallelism” setting, and perhaps set MAXDOP at the query level.  Paul stressed that you should not plan a backup strategy but instead plan a restore strategy.  What are your recoverability requirements?  Once you know that, now plan out your backups. As Paul always does, he talked about DBCC CHECKDB.  He said how fabulous it is.  I didn’t want to interrupt the presentation, so after his session had ended, I asked Paul about the need to run DBCC CHECKDB on your mirror systems.  You could have data corruption occur at the mirror and not at the principal server.  If you aren’t checking for data corruption on your mirror systems, you could be failing over to a corrupt database in the case of a disaster or even a planned failover.  You can’t run DBCC CHECKDB against the mirrored database, but you can run it against a snapshot off the mirrored database.

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• Problems with opening CHM Help files from Network or Internet

  - by Rick Strahl

  As a publisher of a Help Creation tool called Html Help Help Builder, I’ve seen a lot of problems with help files that won't properly display actual topic content and displays an error message for topics instead. Here’s the scenario: You go ahead and happily build your fancy, schmanzy Help File for your application and deploy it to your customer. Or alternately you've created a help file and you let your customers download them off the Internet directly or in a zip file. The customer downloads the file, opens the zip file and copies the help file contained in the zip file to disk. She then opens the help file and finds the following unfortunate result:     The help file  comes up with all topics in the tree on the left, but a Navigation to the WebPage was cancelled or Operation Aborted error in the Help Viewer's content window whenever you try to open a topic. The CHM file obviously opened since the topic list is there, but the Help Viewer refuses to display the content. Looks like a broken help file, right? But it's not - it's merely a Windows security 'feature' that tries to be overly helpful in protecting you. The reason this happens is because files downloaded off the Internet - including ZIP files and CHM files contained in those zip files - are marked as as coming from the Internet and so can potentially be malicious, so do not get browsing rights on the local machine – they can’t access local Web content, which is exactly what help topics are. If you look at the URL of a help topic you see something like this:   mk:@MSITStore:C:\wwapps\wwIPStuff\wwipstuff.chm::/indexpage.htm which points at a special Microsoft Url Moniker that in turn points the CHM file and a relative path within that HTML help file. Try pasting a URL like this into Internet Explorer and you'll see the help topic pop up in your browser (along with a warning most likely). Although the URL looks weird this still equates to a call to the local computer zone, the same as if you had navigated to a local file in IE which by default is not allowed.  Unfortunately, unlike Internet Explorer where you have the option of clicking a security toolbar, the CHM viewer simply refuses to load the page and you get an error page as shown above. How to Fix This - Unblock the Help File There's a workaround that lets you explicitly 'unblock' a CHM help file. To do this: Open Windows Explorer Find your CHM file Right click and select Properties Click the Unblock button on the General tab Here's what the dialog looks like:   Clicking the Unblock button basically, tells Windows that you approve this Help File and allows topics to be viewed.   Is this insecure? Not unless you're running a really old Version of Windows (XP pre-SP1). In recent versions of Windows Internet Explorer pops up various security dialogs or fires script errors when potentially malicious operations are accessed (like loading Active Controls), so it's relatively safe to run local content in the CHM viewer. Since most help files don't contain script or only load script that runs pure JavaScript access web resources this works fine without issues. How to avoid this Problem As an application developer there's a simple solution around this problem: Always install your Help Files with an Installer. The above security warning pop up because Windows can't validate the source of the CHM file. However, if the help file is installed as part of an installation the installation and all files associated with that installation including the help file are trusted. A fully installed Help File of an application works just fine because it is trusted by Windows. Summary It's annoying as all hell that this sort of obtrusive marking is necessary, but it's admittedly a necessary evil because of Microsoft's use of the insecure Internet Explorer engine that drives the CHM Html Engine's topic viewer. Because help files are viewing local content and script is allowed to execute in CHM files there's potential for malicious code hiding in CHM files and the above precautions are supposed to avoid any issues. © Rick Strahl, West Wind Technologies, 2005-2012 Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• CodePlex Daily Summary for Wednesday, March 09, 2011

  CodePlex Daily Summary for Wednesday, March 09, 2011Popular ReleasesDirectQ: Release 1.8.7 (RC2): More fixes and improvements. Note for multiplayer - you may need to set r_waterwarp to 0 or 2 before connecting to a server, otherwise you will get a "Mod_PointInLeaf: bad model" error and not be able to connect. You can set it back to 1 after you connect, of course. This only came to light after releasing, and will be fixed in the next one.Microsoft All-In-One Code Framework: Visual Studio 2008 Code Samples 2011-03-09: Code samples for Visual Studio 2008myCollections: Version 1.3: New in version 1.3 : Added Editor management for Books Added Amazon API for Books Us, Fr, De Added Amazon Us, Fr, De for Movies Added The MovieDB for Fr and De Added Author for Books Added Editor and Platform for Games Added Amazon Us, De for Games Added Studio for XXX Added Background for XXX Bug fixing with Softonic API Bug fixing with IMDB UI improvement Removed GraceNote Added Amazon Us,Fr, De for Series Added TVDB Fr and De for Series Added Tracks for Musi...Facebook Graph Toolkit: Facebook Graph Toolkit 1.1: Version 1.1 (8 Mar 2011)new Dialog class for redirecting users to Facebook dialogs new Async publishing methods new Check for Extended Permissions option fixed bug: inappropiate condition of redirecting to login in Api class fixed bug: IframeRedirect method not workingpatterns & practices : Composite Services: Composite Services Guidance - CTP2: This is the second CTP of the p&p Composite Service Guidance.Python Tools for Visual Studio: 1.0 Beta 1: Beta 1You can't install IronPython Tools for Visual Studio side-by-side with Python Tools for Visual Studio. A race condition sometimes causes local MPI debugging to miss breakpoints. When MPI jobs on a cluster fail they don’t get cleaned up correctly, which can cause debugging to stall because the associated MPI job is stuck in the queue. The "Threads" view has a race condition which can cause it not to display properly at times. VS2010 shortcuts that are pinned to the taskbar are so...DotNetAge -a lightweight Mvc jQuery CMS: DotNetAge 2: What is new in DotNetAge 2.0 ? Completely update DJME to DJME2, enhance user experience ,more beautiful and more interactively visit DJME project home to lean more about DJME http://www.dotnetage.com/sites/home/djme.html A new widget engine has came! Faster and easiler. Runtime performance enhanced. SEO enhanced. UI Designer enhanced. A new web resources explorer. Page manager enhanced. BlogML supports added that allows you import/export your blog data to/from dotnetage publishi...Kooboo CMS: Kooboo CMS 3.0 Beta: Files in this downloadkooboo_CMS.zip: The kooboo application files Content_DBProvider.zip: Additional content database implementation of MSSQL,SQLCE, RavenDB and MongoDB. Default is XML based database. To use them, copy the related dlls into web root bin folder and remove old content provider dlls. Content provider has the name like "Kooboo.CMS.Content.Persistence.SQLServer.dll" View_Engines.zip: Supports of Razor, webform and NVelocity view engine. Copy the dlls into web root bin folder t...ASP.NET MVC Project Awesome, jQuery Ajax helpers (controls): 1.7.2: A rich set of helpers (controls) that you can use to build highly responsive and interactive Ajax-enabled Web applications. These helpers include Autocomplete, AjaxDropdown, Lookup, Confirm Dialog, Popup Form, Popup and Pager added fullscreen for the popup and popupformIronPython: 2.7 Release Candidate 2: On behalf of the IronPython team, I am pleased to announce IronPython 2.7 Release Candidate 2. The releases contains a few minor bug fixes, including a working webbrowser module. Please see the release notes for 61395 for what was fixed in previous releases.LINQ to Twitter: LINQ to Twitter Beta v2.0.20: Mono 2.8, Silverlight, OAuth, 100% Twitter API coverage, streaming, extensibility via Raw Queries, and added documentation.IIS Tuner: IIS Tuner 1.0: IIS and ASP.NET performance optimization toolMinemapper: Minemapper v0.1.6: Once again supports biomes, thanks to an updated Minecraft Biome Extractor, which added support for the new Minecraft beta v1.3 map format. Updated mcmap to support new biome format.Sandcastle Help File Builder: SHFB v1.9.3.0 Release: This release supports the Sandcastle June 2010 Release (v2.6.10621.1). It includes full support for generating, installing, and removing MS Help Viewer files. This new release is compiled under .NET 4.0, supports Visual Studio 2010 solutions and projects as documentation sources, and adds support for projects targeting the Silverlight Framework. This release uses the Sandcastle Guided Installation package used by Sandcastle Styles. Download and extract to a folder and then run SandcastleI...AutoLoL: AutoLoL v1.6.4: It is now possible to run the clicker anyway when it can't detect the Masteries Window Fixed a critical bug in the open file dialog Removed the resize button Some UI changes 3D camera movement is now more intuitive (Trackball rotation) When an error occurs on the clicker it will attempt to focus AutoLoLYAF.NET (aka Yet Another Forum.NET): v1.9.5.5 RTW: YAF v1.9.5.5 RTM (Date: 3/4/2011 Rev: 4742) Official Discussion Thread here: http://forum.yetanotherforum.net/yaf_postsm47149_v1-9-5-5-RTW--Date-3-4-2011-Rev-4742.aspx Changes in v1.9.5.5 Rev. #4661 - Added "Copy" function to forum administration -- Now instead of having to manually re-enter all the access masks, etc, you can just duplicate an existing forum and modify after the fact. Rev. #4642 - New Setting to Enable/Disable Last Unread posts links Rev. #4641 - Added Arabic Language t...Snippet Designer: Snippet Designer 1.3.1: Snippet Designer 1.3.1 for Visual Studio 2010This is a bug fix release. Change logFixed bug where Snippet Designer would fail if you had the most recent Productivity Power Tools installed Fixed bug where "Export as Snippet" was failing in non-english locales Fixed bug where opening a new .snippet file would fail in non-english localesChiave File Encryption: Chiave 1.0: Final Relase for Chave 1.0 Stable: Application for file encryption and decryption using 512 Bit rijndael encyrption algorithm with simple to use UI. Its written in C# and compiled in .Net version 3.5. It incorporates features of Windows 7 like Jumplists, Taskbar progress and Aero Glass. Now with added support to Windows XP! Change Log from 0.9.2 to 1.0: ==================== Added: > Added Icon Overlay for Windows 7 Taskbar Icon. >Added Thumbnail Toolbar buttons to make the navigation easier...Chirpy - VS Add In For Handling Js, Css, DotLess, and T4 Files: Margogype Chirpy (ver 2.0): Chirpy loves Americans. Chirpy hates Americanos.ASP.NET: Sprite and Image Optimization Preview 3: The ASP.NET Sprite and Image Optimization framework is designed to decrease the amount of time required to request and display a page from a web server by performing a variety of optimizations on the page’s images. This is the third preview of the feature and works with ASP.NET Web Forms 4, ASP.NET MVC 3, and ASP.NET Web Pages (Razor) projects. The binaries are also available via NuGet: AspNetSprites-Core AspNetSprites-WebFormsControl AspNetSprites-MvcAndRazorHelper It includes the foll...New ProjectsA-Inventory: Inventory Management System * Purchase Orders * Sales Orders * Multiple warehouses * Stock Transfers * Financial Transaction Tracking * ReportsAsync Execution Lib: This library simplifies the process of executing code on a different thread and separating the caller from the actual command logic. To do this messages are put into an execution module and the library automatically calls the target message handlers.Bing Wallpaper Downloader: Downloads wallpapers from Bing and displays them as the desktop wallpaper. Based on UI and concepts of Bing4Free.CloudBox: This is a custom storage controller for DropBox. It lets you create multiple DropBox accounts an will then treat them as one large storage. Controller2: Projeto para desenvolvimento de Sistema para o Projeto Integrador do Curso de Análise e Desenvolvimento de Sistemas do CesumarCurso_Virtual_FPSEP: En este proyecto se esta elaborando el sistema para el manejo de un curso virtual que se tiene pensado impartir en la CFE, este curso se esta desarrollando bajo el mando del Ingeniero Earl Amazurrutia Carson y esta dirigido para el personal de protecciones.DBSJ: testEveTools: EveTools is a set of classes to aid in the development of programs that access the EVE Online API. It is written with a very event-driven model; all normally blocking, non-compute-bound workloads will instead run asynchronously, freeing up your program to do as it pleases!GeoIp: .Net MaxMind GeoIP client libraryKieuHungProject: Doan Vien managmentMimoza: ?????? ??? ????? ?????????, ??????? ????? ???????????? ??? ?????? ????????? ???????????? ?? ?????? ??????...mmoss: Medical Marijuana Open Source System. To manage Point-of-sale, inventory, grow and compliance issues related to the sale of MMJNetCassa: .Net Cassandra client library.Neudesic Pulse SDK: The Neudesic Pulse SDK allows developers the ability to quickly and efficiently build solutions that interact with the Neudesic Pulse social framework APIs.Nuget Package Creation and Publishing Wizard: simplifies the creation and publishing of an nuget packagePetscareinlondon: This project is all about pets care.Pool based Batch Processing: A simple framework that allows pool based processing of batches. A new batch is picked up when pools are empty. The framework exposes simple events that allows user to process jobs at the back end (Windows Service).Project Nonnon: Keep-It-Simple Softwares for Win32 MinGW GCC 3.x C Language + Batch Files POSIX-based Base Layer Library Win32 Applications Easy2Compile Easy2Make Easy2Use Python Tools for Visual Studio: Python Tools for Visual Studio adds support for Intellisense, Debugging, Profiling, IPython (.11+), Cluster & Cloud Computing to Visual Studio. It supports both CPython (2.4-3.1) and IronPython (2.7). python_lib: like protobuf,parse xml definition of c++struct,and develop lots of usageRapidMEF: A collection of tools to help developers author and debug applications that use MEF.Reflective: Reflective adds lots of new extension methods related to reflection and Reflection.Emit, to make it easier to build code dynamically at runtime.Remote Desktop Organizer: This is a fun little application that lets you easily manage lots of different Remote Desktops. It allows the user to apply custom alias's and descriptions so that it is easy denote which desktop is which and allows for easy customization and managementSharePoint data population: SharePoint data populationSpriteEditor: Basic sprite editorStock3243254635254325435: 345234324324324324Time Management Application: Based upon Stephen Covey's 7 Habits of Highly Effective People, I was looking for a place to digitally record my time. When I could not find one I liked, I set out to build my own. This also covers several of the coding practices and patterns that I have been putting together.Tuned N: Tuned N is a Playlist.com based media application. Allows listening to playlists via desktop app and allows downloading of tracks in playlists.Winforms BetterBindingSource: A better windows forms (winforms) bindingsource control which enables you to add class based datasources without the hassle of adding datasource files and using the slow wizard to add data sources.WinShutdown: Just a small application to countdown the windows shutdown/restart. When you want the windows shutdown after some time or after some application finishes its work. Please if you have a better project for this purpouse or if you have an update for my code. Let me know.

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• CodePlex Daily Summary for Thursday, March 03, 2011

  CodePlex Daily Summary for Thursday, March 03, 2011Popular ReleasesDDRMenu: 01.99.00 (aka 2.0 beta 1): First beta of version 2.0.AutoLoL: AutoLoL v1.6.0: Implemented 3D Model / Skin viewer Added JarvanIV and Maokai Fixed Renekton and Karma image sizes Added more hotkeys to Auto Chat Fix: Update information is now cached daily (instead of forever)Chirpy - VS Add In For Handling Js, Css, DotLess, and T4 Files: Margogype Chirpy (ver 2.0): Chirpy loves Americans. Chirpy hates Americanos.Document.Editor: 2011.9: Whats new for Document.Editor 2011.9: New Templates System New Plug-in System New Replace dialog New reset settings Minor Bug Fix's, improvements and speed upsTortoiseHg: TortoiseHg 2.0: TortoiseHg 2.0 is a complete rewrite of TortoiseHg 1.1, switching from PyGtk to PyQtSandcastle Help File Builder: SHFB v1.9.2.0 Release: This release supports the Sandcastle June 2010 Release (v2.6.10621.1). It includes full support for generating, installing, and removing MS Help Viewer files. This new release is compiled under .NET 4.0, supports Visual Studio 2010 solutions and projects as documentation sources, and adds support for projects targeting the Silverlight Framework. NOTE: The included help file and the online help have not been completely updated to reflect all changes in this release. A refresh will be issue...Network Monitor Open Source Parsers: Microsoft Network Monitor Parsers 3.4.2554: The Network Monitor Parsers packages contain parsers for more than 400 network protocols, including RFC based public protocols and protocols for Microsoft products defined in the Microsoft Open Specifications for Windows and SQL Server. NetworkMonitor_Parsers.msi is the base parser package which defines parsers for commonly used public protocols and protocols for Microsoft Windows. In this release, we have added 4 new protocol parsers and updated 79 existing parsers in the NetworkMonitor_Pa...Image Resizer for Windows: Image Resizer 3 Preview 1: Prepare to have your minds blown. This is the first preview of what will eventually become 39613. There are still a lot of rough edges and plenty of areas still under construction, but for your basic needs, it should be relativly stable. Note: You will need the .NET Framework 4 installed to use this version. Below is a status report of where this release is in terms of the overall goal for version 3. If you're feeling a bit technically ambitious and want to check out some of the features th...JSON Toolkit: JSON Toolkit 1.1: updated GetAllJsonObjects() method and GetAllProperties() methods to JsonObject and Properties propertiesFacebook Graph Toolkit: Facebook Graph Toolkit 1.0: Refer to http://computerbeacon.net for Documentation and Tutorial New features:added FQL support added Expires property to Api object added support for publishing to a user's friend / Facebook Page added support for posting and removing comments on posts added support for adding and removing likes on posts and comments added static methods for Page class added support for Iframe Application Tab of Facebook Page added support for obtaining the user's country, locale and age in If...ASP.NET MVC Project Awesome, jQuery Ajax helpers (controls): 1.7.1: A rich set of helpers (controls) that you can use to build highly responsive and interactive Ajax-enabled Web applications. These helpers include Autocomplete, AjaxDropdown, Lookup, Confirm Dialog, Popup Form, Popup and Pager small improvements for some helpers and AjaxDropdown has Data like the Lookup except it's value gets reset and list refilled if any element from data gets changedManaged Extensibility Framework: MEF 2 Preview 3: This release aims .net 4.0 and Silverlight 4.0. Accordingly, there are two solutions files. The assemblies are named System.ComponentModel.Composition.Codeplex.dll as a way to avoid clashing with the version shipped with the 4th version of the framework. Introduced CompositionOptions to container instantiation CompositionOptions.DisableSilentRejection makes MEF throw an exception on composition errors. Useful for diagnostics Support for open generics Support for attribute-less registr...PHPExcel: PHPExcel 1.7.6 Production: DonationsDonate via PayPal via PayPal. If you want to, we can also add your name / company on our Donation Acknowledgements page. PEAR channelWe now also have a full PEAR channel! Here's how to use it: New installation: pear channel-discover pear.pearplex.net pear install pearplex/PHPExcel Or if you've already installed PHPExcel before: pear upgrade pearplex/PHPExcel The official page can be found at http://pearplex.net. Want to contribute?Please refer the Contribute page.WPF Application Framework (WAF): WPF Application Framework (WAF) 2.0.0.4: Version: 2.0.0.4 (Milestone 4): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Remark The sample applications are using Microsoft’s IoC container MEF. However, the WPF Application Framework (WAF) doesn’t force you to use the same IoC container in your application. You can use ...VidCoder: 0.8.2: Updated auto-naming to handle seconds and frames ranges as well. Deprecated the {chapters} token for auto-naming in favor of {range}. Allowing file drag to preview window and enabling main window shortcut keys to work no matter what window is focused. Added option in config to enable giving custom names to audio tracks. (Note that these names will only show up certain players like iTunes or on the iPod. Players that support custom track names normally may not show them.) Added tooltips ...SQL Server Compact Toolbox: Standalone version 2.0 for SQL Server Compact 4.0: Download the Visual Studio add-in for SQL Server Compact 4.0 and 3.5 from here Standalone version of (most of) the same functionality as the add-in, for SQL Server Compact 4.0. Useful for anyone not having Visual Studio Professional or higher installed. Requires .NET 4.0. Any feedback much appreciated.Claims Based Identity & Access Control Guide: Drop 1 - Claims Identity Guide V2: Highlights of drop #1 This is the first drop of the new "Claims Identity Guide" edition. In this release you will find: All previous samples updated and enhanced. All code upgraded to .NET 4 and Visual Studio 2010. Extensive cleanup. Refactored Simulated Issuers: each solution now gets its own issuers. This results in much cleaner and simpler to understand code. Added Single Sign Out support. Added first sample using ACS ("ACS as a Federation Provider"). This sample extends the ori...Simple Notify: Simple Notify Beta 2011-02-25: Feature: host the service with a single click in console Feature: host the service as a windows service Feature: notification cient application Feature: push client application Feature: push notifications from your powershell script Feature: C# wrapper libraries for your applicationsMono.Addins: Mono.Addins 0.6: The 0.6 release of Mono.Addins includes many improvements, bug fixes and new features: Add-in engine Add-in name and description can now be localized. There are new custom attributes for defining them, and can also be specified as xml elements in an add-in manifest instead of attributes. Support for custom add-in properties. It is now possible to specify arbitrary properties in add-ins, which can be queried at install time (using the Mono.Addins.Setup API) or at run-time. Custom extensio...Minemapper: Minemapper v0.1.5: Now supports new Minecraft beta v1.3 map format, thanks to updated mcmap. Disabled biomes, until Minecraft Biome Extractor supports new format.New ProjectsARCHFORMEMVC - Just a reference MVC architecture for me and perhaps you: ARCHFORMEMVC stands for giving me (and perhaps you) a default architecture for handling Cross Cutting Concerns and a quick way to start new project using MVCBackupLib: SingularityShift.BackupLib provides a framework for an application's backup needs. It offers common interfaces, abstract implementations, and many base classes ready for use in any .NET application. It can be easily extended to use any backup method you might require.ComponentModel: ComponentModel provides a simple API for building an application based on a hierarchy of various types of components, which are then extended to fill essentially any need. It attempts to simplify much of the work of building such a system.DataModels: DataModels is a project which aims to allow for easy reuse of specific data models using a very simple API. euler 14 problem: euler 14 problemGameLib: GameLib is a library for rapid game tool development. It offers an API and many abstract/concrete implementations for referencing and managing a game and its modifications. It is the driving force behind FOMS (Fallout Mod Studio).GSH Reasoner: GSHR (Gloriously Slow Haskell Reasoner) is a simple, partially incomplete and very slow reasoner for OWL 2 ontologies which uses rules for inference and consistency checking. Written in Haskell.internal DataBase for C# and .Net/Mono: This Project will create a DataBase which can only be used intern in a programm, so there is no need to have a DB installed on the users pc. SQL Support will come too. So u can eaasily migrate existing projects.Morro.VPN: morro bay various netMovieManager: Movie manager is a tool to keep you updated about movie series you watch. First step is to create your movie series database. Next you select episodes you already watched. Program will automatically show you new episodes, air dates of the upcoming episodes.NHL.App: NHL.App makes it easier for people to browse news in the NHL and current standings in a format that is nice and easy on the eyes. It is developed in C# with Visual Studio 2010 Express for Windows Phone.RegexRenamer: RegexRenamer allows file moving and renaming using .NET regular expressions. It supports regular expression chains so files can be renamed/moved in multiple steps. It is developed in C# using .NET Framework 4 and WPF.Research: Personal research projectSAB BizTalk Archiving Pipeline Component: The SAB BizTalk Archiving Pipeline Component can be added to any stage of receive and send ports to archive processed messages to file locations.Simple Configuration Facade: SingularityShift.Preferences is an abstraction layer over any configuration library allowing you to keep whichever configuration library you choose out of your main code entirely, so you are free to change it later without repercussion or the need to make extensive code changes.Simple Dependency Injection Facade: SDIF allows decoupling not only from your dependencies, but also from the framework that injects them. It is a lightweight layer between your code and the DI framework that wires up your dependencies, so that you can easily adapt to other frameworks as necessary.Simple Json: A simple set of utilities for json and rest.SingularityShift.Common: SingularityShift.Common is where we put all of the code that we use in many or all of our other libraries and applications. This obviously helps us, but is also designed to help other developers by providing these common interfaces and classes for use in other projects as well.TLDRML: Python/JSON inspired markup language designed to be extremely terse.TripleA for Silverlight: Axis and allies port from the Java versionWCF Credentials Manager in WPF (MVVM): This is a WPF (MVVM) version of the IDesign WCF credentials manager. It provides a more responsive user interface for managing users and roles in applications that use the ASP.NET membership and role providers.Windawesome: A highly customizable dynamic window manager for Windows, which works on top of explorer.exe and NOT as a shell replacement. Written in C# and scriptable and pluggable in IronRuby, IronPython and any .NET language that compiles down to an assembly.Zack's Fiasco - eWallet to KeePass: Convert an eWallet export to a KeePass 2.x XML file, which can be imported into KeePass 2.x

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• WPF Databinding- Part 2 of 3

  - by Shervin Shakibi

  This is a follow up to my previous post WPF Databinding- Not your fathers databinding Part 1-3 you can download the source code here  http://ssccinc.com/wpfdatabinding.zip Example 04   In this example we demonstrate  the use of default properties and also binding to an instant of an object which is part of a collection bound to its container. this is actually not as complicated as it sounds. First of all, lets take a look at our Employee class notice we have overridden the ToString method, which will return employees First name , last name and employee number in parentheses, public override string ToString()        {            return String.Format("{0} {1} ({2})", FirstName, LastName, EmployeeNumber);        }   in our XAML we have set the itemsource of the list box to just  “Binding” and the Grid that contains it, has its DataContext set to a collection of our Employee objects. DataContext="{StaticResource myEmployeeList}"> ….. <ListBox Name="employeeListBox"  ItemsSource="{Binding }" Grid.Row="0" /> the ToString in the method for each instance will get executed and the following is a result of it. if we did not have a ToString the list box would look  like this: now lets take a look at the grid that will display the details when someone clicks on an Item, the Grid has the following DataContext DataContext="{Binding ElementName=employeeListBox,            Path=SelectedItem}"> Which means its bound to a specific instance of the Employee object. and within the gird we have textboxes that are bound to different Properties of our class. <TextBox Grid.Row="0" Grid.Column="1" Text="{Binding Path=FirstName}" /> <TextBox Grid.Row="1" Grid.Column="1" Text="{Binding Path=LastName}" /> <TextBox Grid.Row="2" Grid.Column="1" Text="{Binding Path=Title}" /> <TextBox Grid.Row="3" Grid.Column="1" Text="{Binding Path=Department}" />   Example 05   This project demonstrates use of the ObservableCollection and INotifyPropertyChanged interface. Lets take a look at Employee.cs first, notice it implements the INotifyPropertyChanged interface now scroll down and notice for each setter there is a call to the OnPropertyChanged method, which basically will will fire up the event notifying to the value of that specific property has been changed. Next EmployeeList.cs notice it is an ObservableCollection . Go ahead and set the start up project to example 05 and then run. Click on Add a new employee and the new employee should appear in the list box.   Example 06   This is a great example of IValueConverter its actuall a two for one deal, like most of my presentation demos I found this by “Binging” ( formerly known as g---ing) unfortunately now I can’t find the original author to give him  the credit he/she deserves. Before we look at the code lets run the app and look at the finished product, put in 0 in Celsius  and you should see Fahrenheit textbox displaying to 32 degrees, I know this is calculating correctly from my elementary school science class , also note the color changed to blue, now put in 100 in Celsius which should give us 212 Fahrenheit but now the color is red indicating it is hot, and finally put in 75 Fahrenheit and you should see 23.88 for Celsius and the color now should be black. Basically IValueConverter allows us different types to be bound, I’m sure you have had problems in the past trying to bind to Date values . First look at FahrenheitToCelciusConverter.cs first notice it implements IValueConverter. IValueConverter has two methods Convert and ConvertBack. In each method we have the code for converting Fahrenheit to Celsius and vice Versa. In our XAML, after we set a reference in our Windows.Resources section. and for txtCelsius we set the path to TxtFahrenheit and the converter to an instance our FahrenheitToCelciusConverter converter. no need to repeat this for TxtFahrenheit since we have a convert and ConvertBack. Text="{Binding  UpdateSourceTrigger=PropertyChanged,            Path=Text,ElementName=txtFahrenheit,            Converter={StaticResource myTemperatureConverter}}" As mentioned earlier this is a twofer Demo, in the second demo, we basically are converting a double datatype to a brush. Lets take a look at TemperatureToColorConverter, notice we in our Covert Method, if the value is less than our cold temperature threshold we return a blue brush and if it is higher than our hot temperature threshold we return a redbrush. since we don’t have to convert a brush to double value in our example the convert back is not being implemented. Take time and go through these three examples and I hope you have a better understanding   of databinding, ObservableCollection  and IValueConverter . Next blog posting we will talk about ValidationRule, DataTemplates and DataTemplate triggers.

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• Global Perspective: Oracle AppAdvantage Does its Stage Debut in the UK

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Global Perspective is a monthly series that brings experiences, business needs and real-world use cases from regions across the globe. This month’s feature is a follow-up from last month’s Global Perspective note from a well known ACE Director based in EMEA. My first contribution to this blog was before Oracle Open World and I was quite excited about where this initiative would take me in my understanding of the value of Oracle Fusion Middleware. Rimi Bewtra from the Oracle AppAdvantage team came as promised to the Oracle ACE Director briefings and explained what this initiative was all about and I then asked the directors to take part in the new survey. The story was really well received and then at the SOA advisory board that many of these ACE Directors already take part in there was a further discussion on how this initiative will help customers understand the benefits of adoption. A few days later Rick Beers launched the program at a lunch of invited customer executives which included one from Pella who talked about their projects (a quick recap on that here). I wasn’t able to stay for the whole event but what really interested me was that these executives who understood the technology but where looking for how they could use them to drive their businesses. Lots of ideas were bubbling up in my head about how we can use this in user groups to help our members, and the timing was fantastic as just three weeks later we had UKOUG_Apps13, our flagship Applications conference in the UK. We had independently working with Oracle marketing in the UK on an initiative called Apps Transformation to help our members look beyond just the application they use today. We have had a Fusion community page but felt the options open are now much wider than Fusion Applications, there are acquired applications, social, mobility and of course the underlying technology, Oracle Fusion Middleware. I was really pleased to be allowed to give the Oracle AppAdvantage story as a session in our conference and we are planning a special Apps Transformation event in March where I hope the Oracle AppAdvantage team will take part and we will have the results of the survey to discuss. But, life also came full circle for me. In my first post, I talked about Andrew Sutherland and his original theory that Oracle Fusion Middleware adoption had technical drivers. Well, Andrew was a speaker at our event and he gave a potted, tech-talk free update on Oracle Open World. Andrew talked about the Prevailing Technology Winds, and what is driving this today and he talked about that in the past it was the move from simply automating processes (ERP etc), through the altering of those processes (SOA) and onto consolidation. The next drivers are around the need to predict, both faster and more accurately; how to better exploit the information that we have available. He went on to talk about The Nexus of Forces: Social, Mobile, Cloud and Information – harnessing these forces of change with Oracle technology. Gartner really likes this concept and if you want to know more you can get their paper here. All this has made me think, and I hope it will make you too. Technology can help us drive our businesses better and understanding your needs can be the first step on your journey, which was the theme of our event in the UK. I spoke to a number of the delegates and I hope to share some of their stories in later posts. If you have a story to share, the survey is at: https://www.surveymonkey.com/s/P335DD3 About the Author: Debra Lilley, Fujitsu Fusion Champion, UKOUG Board Member, Fusion User Experience Advocate and ACE Director. Debra has 18 years experience with Oracle Applications, with E Business Suite since 9.4.1, moving to Business Intelligence Team Leader and then Oracle Alliance Director. She has spoken at over 100 conferences worldwide and posts at debrasoraclethoughts Editor’s Note: Debra has kindly agreed to share her musings and experience in a monthly column on the Fusion Middleware blog so do stay tuned…

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• JavaOne Latin America Opening Keynotes

  - by Tori Wieldt

  Originally published on blogs.oracle.com/javaone It was a great first day at JavaOne Brazil, which included the Java Strategy and Java Technical keynotes. Henrik Stahl, Senior Director, Product Management for Java opened the keynotes by saying that this is the third year for JavaOne Latin America. He explained, "You know what they say, the first time doesn't count, the second time is a habit and the third time it's a tradition!" He mentioned that he was thrilled that this is largest JavaOne in Brazil to date, and he wants next year to be larger. He said that Oracle knows Latin America is an important hub for development.  "We continually come back to Latin America because of the dedication the community has with driving the continued innovation for Java," he said. Stahl explained that Oracle and the Java community must continue to innovate and Make the Future Java together. The success of Java depends on three important factors: technological innovation, Oracle as a strong steward of Java, and community participation. "The Latin American Java Community (especially in Brazil) is a shining example of how to be positive contributor to Java," Stahl said. Next, George Saab, VP software dev, Java Platform Group at Oracle, discussed some of the recent and upcoming changes to Java. "In addition to the incremental improvements to Java 7, we have also increased the set of platforms supported by Oracle from Linux, Windows, and Solaris to now also include Mac OS X and Linux/ARM for ARM-based PCs such as the Raspberry Pi and emerging ARM based microservers."  Saab announced that EA builds for Linux ARM Hard Float ABI will be available by the end of the year.  Staffan Friberg, Product Manager, Java Platform Group, provided an overview of some of the language coming in Java 8, including Lambda, remove of PermGen, improved data and time APIs and improved security, Java 8 development is moving along. He reminded the audience that they can go to OpenJDK to see this development being done in real-time, and that there are weekly early access builds of OracleJDK 8 that developers can download and try today. Judson Althoff, Senior Vice President, Worldwide Alliances and Channels and Embedded Sales, was invited to the stage, and the audience was told that "even though he is wearing a suit, he is still pretty technical." Althoff started off with a bang: "The Internet of Things is on a collision course with big data and this is a huge opportunity for developers."  For example, Althoff said, today cars are more a data device than a mechanical device. A car embedded with sensors for fuel efficiency, temperature, tire pressure, etc. can generate a petabyte of data A DAY. There are similar examples in healthcare (patient monitoring and privacy requirements creates a complex data problem) and transportation management (sending a package around the world with sensors for humidity, temperature and light). Althoff then brought on stage representatives from three companies that are successful with Java today, first Axel Hansmann, VP Strategy & Marketing Communications, Cinterion. Mr. Hansmann explained that Cinterion, a market leader in Latin America, enables M2M services with Java. At JavaOne San Francisco, Cinterion launched the EHS5, the smallest 3g solderable module, with Java installed on it. This provides Original Equipment Manufacturers (OEMs) with a cost effective, flexible platform for bringing advanced M2M technology to market.Next, Steve Nelson, Director of Marketing for the Americas, at Freescale explained that Freescale is #1 in Embedded Processors in Wired and Wireless Communications, and #1 in Automotive Semiconductors in the Americas. He said that Java provides a mature, proven platform that is uniquely suited to meet the requirements of almost any type of embedded device. He encouraged University students to get involved in the Freescale Cup, a global competition where student teams build, program, and race a model car around a track for speed.Roberto Franco, SBTVD Forum President, SBTVD, talked about Ginga, a Java-based standard for television in Brazil. He said there are 4 million Ginga TV sets in Brazil, and they expect over 20 million TV sets to be sold by the end of 2014. Ginga is also being adopted in other 11 countries in Latin America. Ginga brings interactive services not only at TV set, but also on other devices such as tablets,  PCs or smartphones, as the main or second screen. "Interactive services is already a reality," he said, ' but in a near future, we foresee interactivity enhanced TV content, convergence with OTT services and a big participation from the audience,  all integrated on TV, tablets, smartphones and second screen devices."Before he left the stage, Nandini Ramani thanked Judson for being part of the Java community and invited him to the next Geek Bike Ride in Brazil. She presented him an official geek bike ride jersey.For the Technical Keynote, a "blue screen of death" appeared. With mock concern, Stephin Chin asked the rest of the presenters if they could go on without slides. What followed was a interesting collection of demos, including JavaFX on a tablet, a look at Project Easel in NetBeans, and even Simon Ritter controlling legos with his brainwaves! Stay tuned for more dispatches.

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• JavaOne Latin America Opening Keynotes

  - by Tori Wieldt

  It was a great first day at JavaOne Brazil, which included the Java Strategy and Java Technical keynotes. Henrik Stahl, Senior Director, Product Management for Java opened the keynotes by saying that this is the third year for JavaOne Latin America. He explained, "You know what they say, the first time doesn't count, the second time is a habit and the third time it's a tradition!" He mentioned that he was thrilled that this is largest JavaOne in Brazil to date, and he wants next year to be larger. He said that Oracle knows Latin America is an important hub for development.  "We continually come back to Latin America because of the dedication the community has with driving the continued innovation for Java," he said. Stahl explained that Oracle and the Java community must continue to innovate and Make the Future Java together. The success of Java depends on three important factors: technological innovation, Oracle as a strong steward of Java, and community participation. "The Latin American Java Community (especially in Brazil) is a shining example of how to be positive contributor to Java," Stahl said. Next, George Saab, VP software dev, Java Platform Group at Oracle, discussed some of the recent and upcoming changes to Java. "In addition to the incremental improvements to Java 7, we have also increased the set of platforms supported by Oracle from Linux, Windows, and Solaris to now also include Mac OS X and Linux/ARM for ARM-based PCs such as the Raspberry Pi and emerging ARM based microservers."  Saab announced that EA builds for Linux ARM Hard Float ABI will be available by the end of the year.  Staffan Friberg, Product Manager, Java Platform Group, provided an overview of some of the language coming in Java 8, including Lambda, remove of PermGen, improved data and time APIs and improved security, Java 8 development is moving along. He reminded the audience that they can go to OpenJDK to see this development being done in real-time, and that there are weekly early access builds of OracleJDK 8 that developers can download and try today. Judson Althoff, Senior Vice President, Worldwide Alliances and Channels and Embedded Sales, was invited to the stage, and the audience was told that "even though he is wearing a suit, he is still pretty technical." Althoff started off with a bang: "The Internet of Things is on a collision course with big data and this is a huge opportunity for developers."  For example, Althoff said, today cars are more a data device than a mechanical device. A car embedded with sensors for fuel efficiency, temperature, tire pressure, etc. can generate a petabyte of data A DAY. There are similar examples in healthcare (patient monitoring and privacy requirements creates a complex data problem) and transportation management (sending a package around the world with sensors for humidity, temperature and light). Althoff then brought on stage representatives from three companies that are successful with Java today, first Axel Hansmann, VP Strategy & Marketing Communications, Cinterion. Mr. Hansmann explained that Cinterion, a market leader in Latin America, enables M2M services with Java. At JavaOne San Francisco, Cinterion launched the EHS5, the smallest 3g solderable module, with Java installed on it. This provides Original Equipment Manufacturers (OEMs) with a cost effective, flexible platform for bringing advanced M2M technology to market.Next, Steve Nelson, Director of Marketing for the Americas, at Freescale explained that Freescale is #1 in Embedded Processors in Wired and Wireless Communications, and #1 in Automotive Semiconductors in the Americas. He said that Java provides a mature, proven platform that is uniquely suited to meet the requirements of almost any type of embedded device. He encouraged University students to get involved in the Freescale Cup, a global competition where student teams build, program, and race a model car around a track for speed.Roberto Franco, SBTVD Forum President, SBTVD, talked about Ginga, a Java-based standard for television in Brazil. He said there are 4 million Ginga TV sets in Brazil, and they expect over 20 million TV sets to be sold by the end of 2014. Ginga is also being adopted in other 11 countries in Latin America. Ginga brings interactive services not only at TV set, but also on other devices such as tablets,  PCs or smartphones, as the main or second screen. "Interactive services is already a reality," he said, ' but in a near future, we foresee interactivity enhanced TV content, convergence with OTT services and a big participation from the audience,  all integrated on TV, tablets, smartphones and second screen devices."Before he left the stage, Nandini Ramani thanked Judson for being part of the Java community and invited him to the next Geek Bike Ride in Brazil. She presented him an official geek bike ride jersey.For the Technical Keynote, a "blue screen of death" appeared. With mock concern, Stephin Chin asked the rest of the presenters if they could go on without slides. What followed was a interesting collection of demos, including JavaFX on a tablet, a look at Project Easel in NetBeans, and even Simon Ritter controlling legos with his brainwaves! Stay tuned for more dispatches.

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• JavaOne 2012 Sunday Strategy Keynote

  - by Janice J. Heiss

  At the Sunday Strategy Keynote, held at the Masonic Auditorium, Hasan Rizvi, EVP, Middleware and Java Development, stated that the theme for this year's JavaOne is: “Make the future Java”-- meaning that Java continues in its role as the most popular, complete, productive, secure, and innovative development platform. But it also means, he qualified, the process by which we make the future Java -- an open, transparent, collaborative, and community-driven evolution. "Many of you have bet your businesses and your careers on Java, and we have bet our business on Java," he said.Rizvi detailed the three factors they consider critical to the success of Java--technology innovation, community participation, and Oracle's leadership/stewardship. He offered a scorecard in these three realms over the past year--with OS X and Linux ARM support on Java SE, open sourcing of JavaFX by the end of the year, the release of Java Embedded Suite 7.0 middleware platform, and multiple releases on the Java EE side. The JCP process continues, with new JSR activity, and JUGs show a 25% increase in participation since last year. Oracle, meanwhile, continues its commitment to both technology and community development/outreach--with four regional JavaOne conferences last year in various part of the world, as well as the release of Java Magazine, with over 120,000 current subscribers. Georges Saab, VP Development, Java SE, next reviewed features of Java SE 7--the first major revision to the platform under Oracle's stewardship, which has included near-monthly update releases offering hundreds of fixes, performance enhancements, and new features. Saab indicated that developers, ISVs, and hosting providers have all been rapid adopters of the platform. He also noted that Oracle's entire Fusion middleware stack is supported on SE 7. The supported platforms for SE 7 has also increased--from Windows, Linux, and Solaris, to OS X, Linux ARM, and the emerging ARM micro-server market. "In the last year, we've added as many new platforms for Java, as were added in the previous decade," said Saab.Saab also explored the upcoming JDK 8 release--including Project Lambda, Project Nashorn (a modern implementation of JavaScript running on the JVM), and others. He noted that Nashorn functionality had already been used internally in NetBeans 7.3, and announced that they were planning to contribute the implementation to OpenJDK. Nandini Ramani, VP Development, Java Client, ME and Card, discussed the latest news pertaining to JavaFX 2.0--releases on Windows, OS X, and Linux, release of the FX Scene Builder tool, the JavaFX WebView component in NetBeans 7.3, and an OpenJFX project in OpenJDK. Nandini announced, as of Sunday, the availability for download of JavaFX on Linux ARM (developer preview), as well as Scene Builder on Linux. She noted that for next year's JDK 8 release, JavaFX will offer 3D, as well as third-party component integration. Avinder Brar, Senior Software Engineer, Navis, and Dierk König, Canoo Fellow, next took the stage and demonstrated all that JavaFX offers, with a feature-rich, animation-rich, real-time cargo management application that employs Canoo's just open-sourced Dolphin technology.Saab also explored Java SE 9 and beyond--Jigsaw modularity, Penrose Project for interoperability with OSGi, improved multi-tenancy for Java in the cloud, and Project Sumatra. Phil Rogers, HSA Foundation President and AMD Corporate Fellow, explored heterogeneous computing platforms that combine the CPU and the parallel processor of the GPU into a single piece of silicon and shared memory—a hardware technology driven by such advanced functionalities as HD video, face recognition, and cloud workloads. Project Sumatra is an OpenJDK project targeted at bringing Java to such heterogeneous platforms--with hardware and software experts working together to modify the JVM for these advanced applications and platforms.Ramani next discussed the latest with Java in the embedded space--"the Internet of things" and M2M--declaring this to be "the next IT revolution," with Java as the ideal technology for the ecosystem. Last week, Oracle released Java ME Embedded 3.2 (for micro-contollers and low-power devices), and Java Embedded Suite 7.0 (a middleware stack based on Java SE 7). Axel Hansmann, VP Strategy and Marketing, Cinterion, explored his company's use of Java in M2M, and their new release of EHS5, the world's smallest 3G-capable M2M module, running Java ME Embedded. Hansmaan explained that Java offers them the ability to create a "simple to use, scalable, coherent, end-to-end layer" for such diverse edge devices.Marc Brule, Chief Financial Office, Royal Canadian Mint, also explored the fascinating use-case of JavaCard in his country's MintChip e-cash technology--deployable on smartphones, USB device, computer, tablet, or cloud. In parting, Ramani encouraged developers to download the latest releases of Java Embedded, and try them out.Cameron Purdy, VP, Fusion Middleware Development and Java EE, summarized the latest developments and announcements in the Enterprise space--greater developer productivity in Java EE6 (with more on the way in EE 7), portability between platforms, vendors, and even cloud-to-cloud portability. The earliest version of the Java EE 7 SDK is now available for download--in GlassFish 4--with WebSocket support, better JSON support, and more. The final release is scheduled for April of 2013. Nicole Otto, Senior Director, Consumer Digital Technology, Nike, explored her company's Java technology driven enterprise ecosystem for all things sports, including the NikeFuel accelerometer wrist band. Looking beyond Java EE 7, Purdy mentioned NoSQL database functionality for EE 8, the concurrency utilities (possibly in EE 7), some of the Avatar projects in EE 7, some in EE 8, multi-tenancy for the cloud, supporting SaaS applications, and more.Rizvi ended by introducing Dr. Robert Ballard, oceanographer and National Geographic Explorer in Residence--part of Oracle's philanthropic relationship with the National Geographic Society to fund K-12 education around ocean science and conservation. Ballard is best known for having discovered the wreckage of the Titanic. He offered a fascinating video and overview of the cutting edge technology used in such deep-sea explorations, noting that in his early days, high-bandwidth exploration meant that you’d go down in a submarine and "stick your face up against the window." Now, it's a remotely operated, technology telepresence--"I think of my Hercules vehicle as my equivalent of a Na'vi. When I go beneath the sea, I actually send my spirit." Using high bandwidth satellite links, such amazing explorations can now occur via smartphone, laptop, or whatever platform. Ballard’s team regularly offers live feeds and programming out to schools and the world, spanning 188 countries--with embedding educators as part of the expeditions. It's technology at its finest, inspiring the next-generation of scientists and explorers!

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• "Yes, but that's niche."

  - by Geertjan

  JavaOne 2012 has come to an end though it feels like it hasn't even started yet! What happened, time is a weird thing. Too many things to report on. James Gosling's appearance at the JavaOne community keynote was seen, by everyone (which is quite a lot) of people I talked to, as the highlight of the conference. It was interesting that the software for the Duke's Choice Award winning Liquid Robotics that James Gosling is now part of and came to talk about is a Swing application that uses the WorldWind libraries. It was also interesting that James Gosling pointed out to the conference: "There are things you can't do using HTML." That brings me to the wonderful counter argument to the above, which I spend my time running into a lot: "Yes, but that's niche." It's a killer argument, i.e., it kills all discussions completely in one fell swoop. Kind of when you're talking about someone and then this sentence drops into the conversation: "Yes, but she's got cancer now." Here's one implementation of "Yes, but that's niche": Person A: All applications are moving to the web, tablet, and mobile phone. That's especially true now with HTML5, which is going to wipe away everything everywhere and all applications are going to be browser based. Person B: What about air traffic control applications? Will they run on mobile phones too? And do you see defence applications running in a browser? Don't you agree that there are multiple scenarios imaginable where the Java desktop is the optimal platform for running applications? Person A: Yes, but that's niche. Here's another implementation, though it contradicts the above [despite often being used by the same people], since JavaFX is a Java desktop technology: Person A: Swing is dead. Everyone is going to be using purely JavaFX and nothing else. Person B: Does JavaFX have a docking framework and a module system? Does it have a plugin system?  These are some of the absolutely basic requirements of Java desktop software once you get to high end systems, e.g., banks, defence force, oil/gas services. Those kinds of applications need a web browser and so they love the JavaFX WebView component and they also love the animated JavaFX charting components. But they need so much more than that, i.e., an application framework. Aren't there requirements that JavaFX isn't meeting since it is a UI toolkit, just like Swing is a UI toolkit, and what they have in common is their lack, i.e., natively, of any kind of application framework? Don't people need more than a single window and a monolithic application structure? Person A: Yes, but that's niche. In other words, anything that doesn't fit within the currently dominant philosophy is "niche", for no other reason than that it doesn't fit within the currently dominant philosophy... regardless of the actual needs of real developers. Saying "Yes, but that's niche", kills the discussion completely, because it relegates one side of the conversation to the arcane and irrelevant corners of the universe. You're kind of like Cobol now, as soon as "Yes, but that's niche" is said. What's worst about "Yes, but that's niche" is that it doesn't enter into any discussion about user requirements, i.e., there's so few that need this particular solution that we don't even need to talk about them anymore. Note, of course, that I'm not referring specifically or generically to anyone or anything in particular. Just picking up from conversations I've picked up on as I was scurrying around the Hilton's corridors while looking for the location of my next presentation over the past few days. It does, however, mean that there were people thinking "Yes, but that's niche" while listening to James Gosling pointing out that HTML is not the be-all and end-all of absolutely everything. And so this all leaves me wondering: How many applications must be part of a niche for the niche to no longer be a niche? And what if there are multiple small niches that have the same requirements? Don't all those small niches together form a larger whole, one that should be taken seriously, i.e., a whole that is not a niche?

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• Gamification at OOW

  - by erikanollwebb

  Last week was Oracle OpenWorld, and for those of you not in tech or downtown San Francisco, that might not mean a whole lot.  However, if you are familiar with it, Oracle OpenWorld is our premier customer event.  This year, more than 50,000 people attended.  It's not a good week to visit San Francisco on vacation because Oracle customers take over all the hotels in town!  It was crazy, but a lot of fun and it's a great opportunity for the Apps UX group to do customer research with a range of customers.  This year, more than 100+ customers and partners took the time to team up with our UX experts and provide feedback on new designs and ideas. Over three days,  UX teams conducted 8  one-on-one user feedback sessions, 4 focus groups and 7 surveys. In addition, we conducted a voice capture activity and were able to collect close to 70 speech samples at the lab and DEMOgrounds. This was a great opportunity for us to do some testing on some specific gamification concepts with a set of business analysts.  We pulled in 8 folks for a focus group on gamification concepts and whether they thought those would work for their teams. To get ready for this, my designer extraordinaire, Andrea Cantú, flew into town and we spent almost a week locked in a room together brainstorming design ideas.  We killed a few trees trying to get all of our concepts and other examples together in the process, but in the end, we put together a whole series of examples of how you might gamify an Oracle app (in this case, CRM).  Andrea is a genius for this kind of thing and the comps she created looked great.  Here's a picture of her hard at work!  We also had the good fortune to have my boss, Laurie Pattison and my usability contractor, Shobana Subramanian there to note take and observe as well.  Here's a few shots of us, hard at work preparing for the day (or checking out something on Laurie's iPhone...) To start things off, we gave an overview of gamification and I talked about what it's used for.  Then we gave the participants a scenario about our sales person and what we were trying to get her to do. It was a great opportunity to highlight what our business goals might be and why we might want to add game mechanics.  It was also a good way to get them thinking about how that might work for them in their environments and workplaces. There were some surprises for the day.  We asked how many of them were already familiar with the concept of gamification--only two people had heard of it and only one was using game mechanics in his work.  That's in contrast to a survey we just ran internally with folks in a dev org where almost 50% of about 450 respondents had heard of gamification.  As we discussed the ways game mechanics could be used, it became clear that many of the folks had seen some game mechanics in action but didn't know that's what they were.  We also noticed that the folks in this group felt that if they were trying to sell the concept in their orgs, they wouldn't call it gamification.  That's not a huge surprise to me--they said what we've heard in the past, that gamification does not seem like a serious term for enterprise software.  They said they'd sell it with the goals--as a means to increase behaviors by rewarding users for activities.  It's a funny problem.  The word puts some folks off, but at the same time, I haven't seen another one word description that quite captures the range of things that "gamification" can cover.  My guess is that the more mainstream the term becomes, the more desensitized we'll become to the idea the it's trivializing enterprise software in some way.  Still, it was interesting to note that this group still felt that they would not take this concept to their bosses or teams and call it "gamification".  They focused on the goals, and how we could incentivize desired behaviors with game mechanics.  As I have already stated in other posts, I feel like my org is more receptive to discussing how this is just a more transparent type of usability and user experience methods than talking about gamification.  That's the argument they said they would use. All in all, it was a good session.  I love getting to talk to customers, present ideas and concepts, and get their feedback and input.  It's the type of thing that really helps drive our designs and keeps us grounded in what our customers need/want.  We're already planning where to get more feedback opportunities in the coming months. 

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• Windows in StreamInsight: Hopping vs. Snapshot

  - by Roman Schindlauer

  Three weeks ago, we explained the basic concept of windows in StreamInsight: defining sets of events that serve as arguments for set-based operations, like aggregations. Today, we want to discuss the so-called Hopping Windows and compare them with Snapshot Windows. We will compare these two, because they can serve similar purposes with different behaviors; we will discuss the remaining window type, Count Windows, another time. Hopping (and its syntactic-sugar-sister Tumbling) windows are probably the most straightforward windowing concept in StreamInsight. A hopping window is defined by its length, and the offset from one window to the next. They are aligned with some absolute point on the timeline (which can also be given as a parameter to the window) and create sets of events. The diagram below shows an example of a hopping window with length of 1h and hop size (the offset) of 15 minutes, hence creating overlapping windows:   Two aspects in this diagram are important: Since this window is overlapping, an event can fall into more than one windows. If an (interval) event spans a window boundary, its lifetime will be clipped to the window, before it is passed to the set-based operation. That’s the default and currently only available window input policy. (This should only concern you if you are using a time-sensitive user-defined aggregate or operator.) The set-based operation will be applied to each of these sets, yielding a result. This result is: A single scalar value in case of built-in or user-defined aggregates. A subset of the input payloads, in case of the TopK operator. Arbitrary events, when using a user-defined operator. The timestamps of the result are almost always the ones of the windows. Only the user-defined  operator can create new events with timestamps. (However, even these event lifetimes are subject to the window’s output policy, which is currently always to clip to the window end.) Let’s assume we were calculating the sum over some payload field: var result = from window in source.HoppingWindow( TimeSpan.FromHours(1), TimeSpan.FromMinutes(15), HoppingWindowOutputPolicy.ClipToWindowEnd) select new { avg = window.Avg(e => e.Value) }; Now each window is reflected by one result event:   As you can see, the window definition defines the output frequency. No matter how many or few events we got from the input, this hopping window will produce one result every 15 minutes – except for those windows that do not contain any events at all, because StreamInsight window operations are empty-preserving (more about that another time). The “forced” output for every window can become a performance issue if you have a real-time query with many events in a wide group & apply – let me explain: imagine you have a lot of events that you group by and then aggregate within each group – classical streaming pattern. The hopping window produces a result in each group at exactly the same point in time for all groups, since the window boundaries are aligned with the timeline, not with the event timestamps. This means that the query output will become very bursty, delivering the results of all the groups at the same point in time. This becomes especially obvious if the events are long-lasting, spanning multiple windows each, so that the produced result events do not change their value very often. In such a case, a snapshot window can remedy. Snapshot windows are more difficult to explain than hopping windows: they represent those periods in time, when no event changes occur. In other words, if you mark all event start and and times on your timeline, then you are looking at all snapshot window boundaries:   If your events are never overlapping, the snapshot window will not make much sense. It is commonly used together with timestamp modification, which make it a very powerful tool. Or as Allan Mitchell expressed in in a recent tweet: “I used to look at SnapshotWindow() with disdain. Now she is my mistress, the one I turn to in times of trouble and need”. Let’s look at a simple example: I want to compute the average of some value in my events over the last minute. I don’t want this output be produced at fixed intervals, but at soon as it changes (that’s the true event-driven spirit!). The snapshot window will include all currently active event at each point in time, hence we need to extend our original events’ lifetimes into the future: Applying the Snapshot window on these events, it will appear to be “looking back into the past”: If you look at the result produced in this diagram, you can easily prove that, at each point in time, the current event value represents the average of all original input event within the last minute. Here is the LINQ representation of that query, applying the lifetime extension before the snapshot window: var result = from window in source .AlterEventDuration(e => TimeSpan.FromMinutes(1)) .SnapshotWindow(SnapshotWindowOutputPolicy.Clip) select new { avg = window.Avg(e => e.Value) }; With more complex modifications of the event lifetimes you can achieve many more query patterns. For instance “running totals” by keeping the event start times, but snapping their end times to some fixed time, like the end of the day. Each snapshot then “sees” all events that have happened in the respective time period so far. Regards, The StreamInsight Team

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• 24 Hours of PASS – first reflections

  - by Rob Farley

  A few days after the end of 24HOP, I find myself reflecting on it. I’m still waiting on most of the information. I want to be able to discover things like where the countries represented on each of the sessions, and things like that. So far, I have the feedback scores and the numbers of attendees. The data was provided in a PDF, so while I wait for it to appear in a more flexible format, I’ve pushed the 24 attendee numbers into Excel. This chart shows the numbers by time. Remember that we started at midnight GMT, which was 10:30am in my part of the world and 8pm in New York. It’s probably no surprise that numbers drooped a bit at the start, stayed comparatively low, and then grew as the larger populations of the English-speaking world woke up. I remember last time 24HOP ran for 24 hours straight, there were quite a few sessions with less than 100 attendees. None this time though. We got close, but even when it was 4am in New York, 8am in London and 7pm in Sydney (which would have to be the worst slot for attracting people), we still had over 100 people tuning in. As expected numbers grew as the UK woke up, and even more so as the US did, with numbers peaking at 755 for the “3pm in New York” session on SQL Server Data Tools. Kendra Little almost reached those numbers too, and certainly contributed the biggest ‘spike’ on the chart with her session five hours earlier. Of all the sessions, Kendra had the highest proportion of ‘Excellent’s for the “Overall Evaluation of the session” question, and those of you who saw her probably won’t be surprised by that. Kendra had one of the best ranked sessions from the 24HOP event this time last year (narrowly missing out on being top 3), and she has produced a lot of good video content since then. The reports indicate that there were nearly 8.5 thousand attendees across the 24 sessions, averaging over 350 at each one. I’m looking forward to seeing how many different people that was, although I do know that Wil Sisney managed to attend every single one (if you did too, please let me know). Wil even moderated one of the sessions, which made his feat even greater. Thanks Wil. I also want to send massive thanks to Dave Dustin. Dave probably would have attended all of the sessions, if it weren’t for a power outage that forced him to take a break. He was also a moderator, and it was during this session that he earned special praise. Part way into the session he was moderating, the speaker lost connectivity and couldn’t get back for about fifteen minutes. That’s an incredibly long time when you’re in a live presentation. There were over 200 people tuned in at the time, and I’m sure Dave was as stressed as I was to have a speaker disappear. I started chasing down a phone number for the speaker, while Dave spoke to the audience. And he did brilliantly. He started answering questions, and kept doing that until the speaker came back. Bear in mind that Dave hadn’t expected to give a presentation on that topic (or any other), and was simply drawing on his SQL expertise to get him through. Also consider that this was between midnight at 1am in Dave’s part of the world (Auckland, NZ). I would’ve been expecting just to welcome people, monitor questions, probably read some out, and in general, help make things run smoothly. He went far beyond the call of duty, and if I had a medal to give him, he’d definitely be getting one. On the whole, I think this 24HOP was a success. We tried a different platform, and I think for the most part it was a popular move. We didn’t ask the question “Was this better than LiveMeeting?”, but we did get a number of people telling us that they thought the platform was very good. Some people have told me I get a chance to put my feet up now that this is over. As I’m also co-ordinating a tour of SQLSaturday events across the Australia/New Zealand region, I don’t quite get to take that much of a break (plus, there’s the little thing of squeezing in seven SQL 2012 exams over the next 2.5 weeks). But I am pleased to be reflecting on this event rather than anticipating it. There were a number of factors that could have gone badly, but on the whole I’m pleased about how it went. A massive thanks to everyone involved. If you’re reading this and thinking you wish you could’ve tuned in more, don’t worry – they were all recorded and you’ll be able to watch them on demand very soon. But as well as that, PASS has a stream of content produced by the Virtual Chapters, so you can keep learning from the comfort of your desk all year round. More info on them at sqlpass.org, of course.

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