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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Gui Batch program on USB

    - by Chris Okyen
    When I put my USB drive into a computer, I want autorun.inf to run a batch file that will have a win32/winform GUI windows interface to allow the user to select a program to run from the beginning similiar to like this: Please let me know if windows allows this without it being done programmatically. I know their are some automation programs that work by generating code based on what it records you do. But I don't knwo of any already built windows prompt like this, so I don't knwo how to record such an action.

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  • Desktop Fun: Grasslands Wallpaper Collection Series 2

    - by Asian Angel
    This past year we shared a terrific collection of grasslands wallpapers with you and today we return with more of these wonderful ‘inland seas’ of waving grass. Travel these ‘land-based seas’ of green and gold on your desktop with the second in our series of Grasslands Wallpaper collections. 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • Displaying topics/categories related ads

    - by Frank
    Is there any advertising company that allow webmasters to decide on general ad topics (such as "Entertainment", "Autos and vehicles", "Arts", etc.) to be displayed for a user visiting on a website? I know you can choose specific ad campaigns to show to users, or let the advertising company decide for you which ads to show. But I am looking for an option to ask for the advertsing company to show me ads based on categories/topics. Thanks. Frank

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  • Which techniques to study?

    - by Djentleman
    Just to give you some background info, I'm studying a programming major at a tertiary level and am in my third year, so I'm not a newbie off the street. However, I am still quite new to game programming as a subset of programming. One of my personal projects for next semester is to design and create a 2D platformer game with emphasis on procedural generation and "neato" effects (think metroidvania). I've written up a list of some techniques to help me improve my personal skills (using XNA for the time being). The list is as follows: QuadTrees: Build a basic program in XNA that moves basic 2D sprites (circles and squares) around a set path and speed and changes their colour when they collide. Add functionality to add and delete objects of different sizes (select a direction and speed when adding and just drag and drop them in). Particles: Build a basic program in XNA in which you can select different colours and create particle effects of those colours on screen by clicking and dragging the mouse around (simple particles emerging from where the mouse is clicked). Add functionality where you can change the amount of particles to be drawn and the speed at which they travel and when they expire. Possibly implement gravity and wind after part 3 is complete. Physics: Build a basic program in XNA where you have a ball in a set 2D environment, a wind slider, and a gravity slider (can go to negative for reverse gravity). You can click to drag the ball around and release to throw it and, depending on what you do, the ball interacts with the environment. Implement other shapes afterwards. Random 2D terrain generation: Build a basic program in XNA that randomly generates terrain (including hills, caves, etc) created from 2D tiles. Add functionality that draws the tiles from a tileset and places different tiles depending on where they lie on the y-axis (dirt on top, then rock, then lava, etc). Randomised objects: Build a basic program in XNA that, when a button is clicked, displays a randomised item sprite based on parameters (type, colour, etc) with the images pulled from tilesets. Add the ability to save the item as an object, which stores it in a side-pane where it can be selected for viewing. Movement: Build a basic program in XNA where you can move an object around in an environment (tile-based) with a camera that pans with it. No gravity. Implement gravity and wind, allow the character to jump and fall with some basic platforms. So my question is this: Are there any other commonly used techniques that I should research, and can I get some suggestions as to the effectiveness of the techniques I've chosen to work on (e.g., don't do QuadTree stuff because [insert reason here], or, do [insert technique here] before you start working on particles because [insert reason here])? I hope this is clear enough and please let me know if I can further clarify anything!

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  • How do programmers in the west see programmers in the east?

    - by vinoth
    The eastern part of the world (India/China/Philippines ) mainly provide outsourcing services to the western world (USA and Europe). Do you have the experience of working with offshore teams? If yes, how was it? Do you hold any generalized ideas or opinions about the programmers from the East (e.g. Are they cooperative, do they deliver on time or do they do quality work?). What are these based on?

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  • Best VNC client for remote desktop assistance?

    - by e.m.fields
    Poll on best VNC / remote desktop software for assisting others on Windows/Mac machines from Ubuntu? I've heard good things about TeamViewer and Fog Creek Copilot, but I'm wondering if the included GNOME Vinaigre VNC client is good enough for this. To specify, I'm looking for best option based on: SIMPLEST ease-of-use for client to download/use on their end. See #1. Works cross-platform I am able to control client's mouse and/or keyboard from remote machine.

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  • New DMF for SQL Server 2008 sys.dm_fts_parser to parse a string

    Many times we want to split a string into an array and get a list of each word separately. The sys.dm_fts_parser function will help us in these cases. More over, this function will also differentiate the noise words and exact match words. The sys.dm_fts_parser can be also very powerful for debugging purposes. It can help you check how the word breaker and stemmer works for a given input for Full Text Search.

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  • 2D Tile Game - Smooth Biome Terrain Transitions

    - by Cyral
    While working on my 2D tile based game, I encountered a problem. I use Perlin Noise to generate the terrain. Some biomes (Desert, Forest, etc) have different flatness values depending on terrain, which causes the end/start of a new biome to have a big cliff because the terrain is different. When 2 biomes have the same flatness, they are fine, but if they are different, this can happen. Is there any way to keep this from happening? Example (In programmer art)

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  • Intel Xeon E5 (Sandy Bridge-EP) and SQL Server 2012 Benchmarks

    - by jchang
    Intel officially announced the Xeon E5 2600 series processor based on Sandy Bridge-EP variant with upto 8 cores and 20MB LLC per socket. Only one TPC benchmark accompanied product launch, summary below. Processors Cores per Frequency Memory SQL Vendor TPC-E 2 x Xeon E5-2690 8 2.9GHz 512GB (16x32GB) 2012 IBM 1,863.23 2 x Xeon E7-2870 10 2.4GHz 512GB (32x16GB) 2008R2 IBM 1,560.70 2 x Xeon X5690 6 3.46GHz 192GB (12x16GB) 2008R2 HP 1,284.14 Note: the HP report lists SQL Server 2008 R2 Enterprise Edition...(read more)

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  • What bots are really worth letting onto a site?

    - by blunders
    Having written a number of bots, and seen the massive amounts of random bots that happen to crawl a site, I am wondering if the goal of the site allowing bots is for the potential for the bot to send real traffic back to the site if there is any reason to allow bots that are not known to be sending real traffic back, and how to spot these "good" bots; based on how they ID themselves, IPs they come from, behaviors, etc.

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  • Outrageous Work Conditions for a Developer analyst

    - by akjoshi
    Recently came across a job opening sent to me by a HR person on LinkedIn; The service based company is a very big name in IT but the work conditions mentioned in the job description were extremely unusual - I mean who the hell would like to apply for a job where a company wants you to be ready for lifting and transporting of computers, that too on top of extended work hours and weekends. I used to think that JD’s are supposed to encourage candidates to join the company but this one here looks totally...(read more)

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  • Anatomy of a .NET Assembly - CLR metadata 1

    - by Simon Cooper
    Before we look at the bytes comprising the CLR-specific data inside an assembly, we first need to understand the logical format of the metadata (For this post I only be looking at simple pure-IL assemblies; mixed-mode assemblies & other things complicates things quite a bit). Metadata streams Most of the CLR-specific data inside an assembly is inside one of 5 streams, which are analogous to the sections in a PE file. The name of each section in a PE file starts with a ., and the name of each stream in the CLR metadata starts with a #. All but one of the streams are heaps, which store unstructured binary data. The predefined streams are: #~ Also called the metadata stream, this stream stores all the information on the types, methods, fields, properties and events in the assembly. Unlike the other streams, the metadata stream has predefined contents & structure. #Strings This heap is where all the namespace, type & member names are stored. It is referenced extensively from the #~ stream, as we'll be looking at later. #US Also known as the user string heap, this stream stores all the strings used in code directly. All the strings you embed in your source code end up in here. This stream is only referenced from method bodies. #GUID This heap exclusively stores GUIDs used throughout the assembly. #Blob This heap is for storing pure binary data - method signatures, generic instantiations, that sort of thing. Items inside the heaps (#Strings, #US, #GUID and #Blob) are indexed using a simple binary offset from the start of the heap. At that offset is a coded integer giving the length of that item, then the item's bytes immediately follow. The #GUID stream is slightly different, in that GUIDs are all 16 bytes long, so a length isn't required. Metadata tables The #~ stream contains all the assembly metadata. The metadata is organised into 45 tables, which are binary arrays of predefined structures containing information on various aspects of the metadata. Each entry in a table is called a row, and the rows are simply concatentated together in the file on disk. For example, each row in the TypeRef table contains: A reference to where the type is defined (most of the time, a row in the AssemblyRef table). An offset into the #Strings heap with the name of the type An offset into the #Strings heap with the namespace of the type. in that order. The important tables are (with their table number in hex): 0x2: TypeDef 0x4: FieldDef 0x6: MethodDef 0x14: EventDef 0x17: PropertyDef Contains basic information on all the types, fields, methods, events and properties defined in the assembly. 0x1: TypeRef The details of all the referenced types defined in other assemblies. 0xa: MemberRef The details of all the referenced members of types defined in other assemblies. 0x9: InterfaceImpl Links the types defined in the assembly with the interfaces that type implements. 0xc: CustomAttribute Contains information on all the attributes applied to elements in this assembly, from method parameters to the assembly itself. 0x18: MethodSemantics Links properties and events with the methods that comprise the get/set or add/remove methods of the property or method. 0x1b: TypeSpec 0x2b: MethodSpec These tables provide instantiations of generic types and methods for each usage within the assembly. There are several ways to reference a single row within a table. The simplest is to simply specify the 1-based row index (RID). The indexes are 1-based so a value of 0 can represent 'null'. In this case, which table the row index refers to is inferred from the context. If the table can't be determined from the context, then a particular row is specified using a token. This is a 4-byte value with the most significant byte specifying the table, and the other 3 specifying the 1-based RID within that table. This is generally how a metadata table row is referenced from the instruction stream in method bodies. The third way is to use a coded token, which we will look at in the next post. So, back to the bytes Now we've got a rough idea of how the metadata is logically arranged, we can now look at the bytes comprising the start of the CLR data within an assembly: The first 8 bytes of the .text section are used by the CLR loader stub. After that, the CLR-specific data starts with the CLI header. I've highlighted the important bytes in the diagram. In order, they are: The size of the header. As the header is a fixed size, this is always 0x48. The CLR major version. This is always 2, even for .NET 4 assemblies. The CLR minor version. This is always 5, even for .NET 4 assemblies, and seems to be ignored by the runtime. The RVA and size of the metadata header. In the diagram, the RVA 0x20e4 corresponds to the file offset 0x2e4 Various flags specifying if this assembly is pure-IL, whether it is strong name signed, and whether it should be run as 32-bit (this is how the CLR differentiates between x86 and AnyCPU assemblies). A token pointing to the entrypoint of the assembly. In this case, 06 (the last byte) refers to the MethodDef table, and 01 00 00 refers to to the first row in that table. (after a gap) RVA of the strong name signature hash, which comes straight after the CLI header. The RVA 0x2050 corresponds to file offset 0x250. The rest of the CLI header is mainly used in mixed-mode assemblies, and so is zeroed in this pure-IL assembly. After the CLI header comes the strong name hash, which is a SHA-1 hash of the assembly using the strong name key. After that comes the bodies of all the methods in the assembly concatentated together. Each method body starts off with a header, which I'll be looking at later. As you can see, this is a very small assembly with only 2 methods (an instance constructor and a Main method). After that, near the end of the .text section, comes the metadata, containing a metadata header and the 5 streams discussed above. We'll be looking at this in the next post. Conclusion The CLI header data doesn't have much to it, but we've covered some concepts that will be important in later posts - the logical structure of the CLR metadata and the overall layout of CLR data within the .text section. Next, I'll have a look at the contents of the #~ stream, and how the table data is arranged on disk.

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  • Information Rights Management 11g Release Highlights

    - by andy.peet
    Broader Enterprise Reach Built on Fusion Middleware and Java EE Broad platform certifications Standard 27 Oracle languages SSO authentication: OAM, Windows auth, Basic auth to LDAP Extensible, First-Class Security Extensible classification model for application integrations FIPS 140-2 certification Hardware Security Module for key storage Usability and Templates New Web-based management console Best practice rights model: global roles and templates For more information see the new information available on OTN, including the Developer Area and whitepaper, and of course the IRM Blog.

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  • Interested in developing JavaFX content for TV?

    - by [email protected]
    If you answered YES to this question, you might be interested in checking out this excellent article written by the JavaFX team entitled, "Tips for Developing to the JavaFX TV Platform."  And with the new JavaFX TV emulator included in JavaFX 1.3, you'll be able to build and prototype TV applications directly on your Windows-based desktop.

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  • Attribute Overwriting in MDX

    - by Marco Russo (SQLBI)
    Jeffrey Wang wrote a great blog post about attribute overwriting in MDX that is very clear and full of helpful pictures to show what happens when you write an MDX statement that writes into your multidimensional space. This is very common in an MDX Script and if you tried to customize the DateTool solution you probably experienced how hard this concept can be. The point is not that MDX is hard, is that a model based on multiple hierarchies in a dimension (and each attribute is a hierarchy by default!)...(read more)

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  • ADF Mobile on BlackBerry

    - by Duncan Mills
    Worth checking out: Luc Bors has an article on OTN covering the use of both browser based and native applications written with ADF on BlackBerry. A great overview and of course perfectly timed for you to try this out yourself using the new ADF Mobile Client extension which is available as a technical preview with Oracle JDeveloper PatchSet .

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  • Network Balancing Act

    - by listey
    Next up in our popular Oracle Solaris How To series is the Integrated Load Balancer, part of the suite of network facilities that are built in to Oracle Solaris 11. Providing Layer 3 and Layer 4 load balancing capabilities you can use this device to simulate or even replace your hardware based network infrastructure. Read more about the capabilities and how to get a basic configuration working in How to Set Up a Load-Balanced Application Across Two Oracle Solaris Zones

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  • Java Cloud and Developer Service

    - by JuergenKress
    At our WebLogic Community Workspace (WebLogic Community membership required) you can find the latest Java and Developer Cloud presentations and demos: General+Session-+Building+and+Managing+a+Private+Oracle+Java Experiences-building-JavaEE-based-PaaS-Platform_Compressed.ppt Oracle Enterprise Manager 12c Cloud Control Demo.zip WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Oracle cloud,Cloud,Java Cloud,Oracle developer cloud,Java as a service,Oracle PAAS,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Can I blacklist an appindicator?

    - by d3vid
    I've whitelisted some indicators for apps that don't yet have Unity-compliant appindicators. Is there any way to blacklist appindicators for apps that are Unity-compliant (not old-style indicators) but don't provide a "Don't show in the system tray" option? Any solutions to ban an appindicator from being displayed, GUI- or CLI-based, are welcome. (I'm not looking for a way to just hide them like you can hide system tray icons in Windows.) (New-style appindicators can't be removed from the systray-whitelist.)

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  • Introducing the Entity Framework

    The Entity Framework provides a .NET class-based model of a data store, letting you query the model with LINQ, while the model do the background grunt work of contacting the data store to add, update, or delete data.

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  • RedGate SQL Source Control and TFSPreview

    - by andyleonard
    I am excited that RedGate ’s SQL Source Control now supports connectivity to TFSPreview ,  Microsoft ’s cloud-based Application Life Cycle Management portal. Buck Woody ( Blog | @buckwoody ) and I have written about TFSPreview at SQLBlog already: Team Foundation Server (TFS) in the Cloud - My Experience So Far (Buck) Introducing TFSPreview: Application Lifecycle Management in the Cloud! Using TFSPreview: Step 1, Connecting Microsoft’s commitment to cloudtech is strong and producing very cool...(read more)

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  • Development: SDK for Social Net

    - by loldop
    I have a task: development sdk for social networking service like facebook, twitter and etc. At now i'm developing facebook-extension-sdk which based on facebook-ios-sdk 3.0. But not all social networking services have good sdks. And all time i improved my facebook-extension-sdk, when i see ugly code :( Please, advise me good techniques to development these sdks (like design-patterns or your own experience or good books/sites). Thanks!

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  • Oracle releases new Java Embedded products

    - by Henrik Stahl
    With less than one week to go to JavaOne 2012, we've spiced things up a little by releasing not one but two net new embedded Java products. This is an important step towards realizing the vision of Java as the standard platform for the Internet of Things that I outlined in a recent blog post. The two new products are: Java ME Embedded 3.2. Based on same code as the widely deployed Oracle Java Wireless Client for feature phones, this new product provides a Java ME implementation optimized for very small microcontroller-based devices and adds - among other things - a new Device Access API that enables interaction with peripherals common in edge devices such as various types of sensors. In addition to the new Java ME Embedded platform, we have also released an update of the Java ME SDK which adds support for the development of small embedded devices. Java Embedded Suite 7.0. This is an integrated middleware stack for embedded devices, incorporating Java SE Embedded and versions of JavaDB, GlassFish and a Web Services stack optimized for remote operation and small footprint. A typical Internet of Things (or M2M) infrastructure contains three types of compute nodes: The edge device which is typically a sensor or control point of some kind. These devices can be connected directly to a backend through a mobile network if they are installed in - for example - a remote vending machine; or, they can be part of a local short-range network and be connected to the backend through a more powerful gateway device. A gateway is the second type of compute node and acts as an aggregator and control point for a local network. A good example of this could be a generalized home Internet access point, or home gateway. Gateways are mostly using normal wall power and are used for multiple applications, deployed by multiple service providers. Finally, the last type of compute node is the normal enterprise or cloud backend. Java ME Embedded and Java Embedded Suite are perfect base software stacks for the edge devices and the gateway respectively, providing the Java promise of a platform independent runtime and a complete set of libraries as well as allowing a programmer to focus on the business logic rather than plumbing. We are very thrilled with these new releases that open up exciting opportunities for Java developers to extend services and enterprise applications in ways that will make organizations more efficient and touch our daily lives. To find out more, come to the JavaOne conference (for technical content) and to the Java Embedded @ JavaOne subconference (for business content). There will be plenty of cool demos showing complete end-to-end applications, provided by Oracle and our partners, as well as keynotes and numerous sessions where you can learn more about the technology and business opportunities.

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