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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • Survey: Do you write custom SQL CLR procedures/functions/etc

    - by James Luetkehoelter
    I'm quite curious because despite the great capabilities of writing CLR-based stored procedures to off-load those nasty operations TSQL isn't that great at (like iteration, or complex math), I'm continuing to see a wealth of SQL 2008 databases with complex stored procedures and functions which would make great candidates. The in-house skill to create the CLR code exists as well, but there is flat out resistance to use it. In one scenario I was told "Oh, iteration isn't a problem because we've trained...(read more)

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  • Visual Studio 2010 plus Help Index : have your cake and eat it too

    - by Adrian Hara
    Although the team's intentions might have been good, the new help system in Visual Studio 2010  is a huge step backwards (more like a cannonball-shot-kind-of-leap really) from the one we all know (and love?) in Visual Studio 2008 and 2005 (and heck, even VS6). Its biggest problem, from my point of view, is the total and complete lack of the Help Index feature: you know...the thing where you just go and type in what you're looking for and it filters down the list of results automatically. For me this was the number one productivity feature in the "old" help system, allowing me to find stuff very quickly. Number two is that it's entirely web based and runs, by default, in the browser. So imagine, when you press F1, a new tab opens in your default browser pointing to the help entry. While this is wrong in many ways, it's also extremely annoying, cleaning up tabs in the browser becomes a chore which represents a serious productivity hit. These and many other problems were discussed extensively (and rather vocally) on connect but it seems MS seemed to ignore it and opt to release the new help system anyway, with the promise that more features will be added in a later release. Again, it kind of amazes me that they chose to ship a product with LESS features that the previous one and, what's worse, missing KEY features, just so it's "standards based" and "extensible". To be honest, I couldn't care less about the help system's implementation, I just want it to be usable and I would've thought that by now the software community and especially MS would've learned this lesson. In the end, what kind of saddens me is that MS regards these basic features as ones for the "power help user". I mean, come on! I mean a) it's not like my aunt's using Visual Studio 2010 and she represents the regular user, b) all software developers are, by definition, power users and c) it's a freakin help, not rocket science! As you can tell, I'm pretty pissed. Even more so because I really feel that the VS2010 & co. release really is a great one, with a lot of effort going into the various platforms and frameworks, most (if not all) of them being really REALLY good products. And then they go and screw up the help! How lame is that?!   Anyway, it's not all gloom-and-doom. Luckily there is a desktop app which presents a UI over the new help system that's very close to what was there in VS2008, by Robert Chandler (to which I hereby declare eternal gratitude). It still has some minor issues but I'll take it over the browser version of the help any day. It's free, pretty quick (on my machine ;)) and nicely usable. So, if you hate the new help system (passionately) like I do, download H3Viewer now.

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  • Say goodbye to System.Reflection.Emit (any dynamic proxy generation) in WinRT

    - by mbrit
    tl;dr - Forget any form of dynamic code emitting in Metro-style. It's not going to happen.Over the past week or so I've been trying to get Moq (the popular open source TDD mocking framework) to work on WinRT. Irritatingly, the day before Release Preview was released it was actually working on Consumer Preview. However in Release Preview (RP) the System.Reflection.Emit namespace is gone. Forget any form of dynamic code generation and/or MSIL injection.This kills off any project based on the popular Castle Project Dynamic Proxy component, of which Moq is one example. You can at this point in time not perform any form of mocking using dynamic injection in your Metro-style unit testing endeavours.So let me take you through my journey on this, so that other's don't have to...The headline fact is that you cannot load any assembly that you create at runtime. WinRT supports one Assembly.Load method, and that takes the name of an assembly. That has to be placed within the deployment folder of your app. You cannot give it a filename, or stream. The methods are there, but private. Try to invoke them using Reflection and you'll be met with a caspol exception.You can, in theory, use Rotor to replace SRE. It's all there, but again, you can't load anything you create.You can't write to your deployment folder from within your Metro-style app. But, can you use another service on the machine to move a file that you create into the deployment folder and load it? Not really.The networking stack in Metro-style is intentionally "damaged" to prevent socket communication from Metro-style to any end-point on the local machine. (It just times out.) This militates against an approach where your Metro-style app can signal a properly installed service on the machine to create proxies on its behalf. If you wanted to do this, you'd have to route the calls through a C&C server somewhere. The reason why Microsoft has done this is obvious - taking out SRE know means they don't have to do it in an emergency later. The collateral damage in removing SRE is that you can't do mocking in test mode, but you also can't do any form of injection in production mode. There are plenty of reasons why enterprise apps might want to do this last point particularly. At CP, the assumption was that their inspection tools would prevent SRE being used as a malware vector - it now seems they are less confident about that. (For clarity, the risk here is in allowing a nefarious program to download instructions from a C&C server and make up executable code on the fly to run, getting around the marketplace restrictions.)So, two things:- System.Reflection.Emit is gone in Metro-style/WinRT. Get over it - dynamic, on-the-fly code generation is not going to to happen.- I've more or less got a version of Moq working in Metro-style. This is based on the idea of "baking" the dynamic proxies before you use them. You can find more information here: https://github.com/mbrit/moqrt

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  • Is it possible to write a program that pipes the sound from one computer through the sound card of another?

    - by Kenneth
    I have a case where I need to use one computer's sound card to play sound but I want the sound to be generated at another computer that's on the same network as the other. Ideally the program that does this would only run on the computer that was generating the sound, though I'm fairly certain that isn't possible based on the research I have been doing. What ever I do with it though the solution would need to be such that the computer actually playing the sound would be secure. Thanks for any input.

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  • How to deal with WYSIWYG editors?

    - by Pino
    There are now lots of WYSIWYG editors, however whenever we use one on a cms based website we consitently have issues. The biggest being users pasting conent from word, other online sources and all the various formatting rules being added in "behind the scenes" How do you deal with these editors on a live production website? I love markdown, however its target market is most definatly the tech industry.

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  • Why do I bother with RAID 10 ?

    - by GrumpyOldDBA
    Before I post anything I just want to clarify what I mean by RAID 10 , this is sets of mirrored pairs that have been striped as against a RAID 0 which has been mirrored. I've just had a disk failure in the data array for one of my dev servers, it's an eight disk raid 8, no real worries, replace disk and off we go - but no - the HP engineers told me from the diagnostics ( done to ensure I got the right replacement under warranty ) that not only had a disk failed but I'd lost all the data...(read more)

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  • Acommodation deal annoucced for SQLBits 6

    - by simonsabin
    The details of our acommodation deal have been announced. We are going to be using the Park Paza on Westminster Bridge. http://www.parkplaza.com/hotels/gbwestmi The speakers are going to be based there so why not join us, its a short walk from the venue. We have a promotion code SQL6 which gives you a greatly reduced rate of £139 + VAT.  If you want cheaper then consider using Laterooms

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  • Acommodation deal annoucced for SQLBits 6

    - by simonsabin
    The details of our acommodation deal have been announced. We are going to be using the Park Paza on Westminster Bridge. http://www.parkplaza.com/hotels/gbwestmi The speakers are going to be based there so why not join us, its a short walk from the venue. We have a promotion code SQL6 which gives you a greatly reduced rate of £139 + VAT.  If you want cheaper then consider using Laterooms

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  • tile_static, tile_barrier, and tiled matrix multiplication with C++ AMP

    - by Daniel Moth
    We ended the previous post with a mechanical transformation of the C++ AMP matrix multiplication example to the tiled model and in the process introduced tiled_index and tiled_grid. This is part 2. tile_static memory You all know that in regular CPU code, static variables have the same value regardless of which thread accesses the static variable. This is in contrast with non-static local variables, where each thread has its own copy. Back to C++ AMP, the same rules apply and each thread has its own value for local variables in your lambda, whereas all threads see the same global memory, which is the data they have access to via the array and array_view. In addition, on an accelerator like the GPU, there is a programmable cache, a third kind of memory type if you'd like to think of it that way (some call it shared memory, others call it scratchpad memory). Variables stored in that memory share the same value for every thread in the same tile. So, when you use the tiled model, you can have variables where each thread in the same tile sees the same value for that variable, that threads from other tiles do not. The new storage class for local variables introduced for this purpose is called tile_static. You can only use tile_static in restrict(direct3d) functions, and only when explicitly using the tiled model. What this looks like in code should be no surprise, but here is a snippet to confirm your mental image, using a good old regular C array // each tile of threads has its own copy of locA, // shared among the threads of the tile tile_static float locA[16][16]; Note that tile_static variables are scoped and have the lifetime of the tile, and they cannot have constructors or destructors. tile_barrier In amp.h one of the types introduced is tile_barrier. You cannot construct this object yourself (although if you had one, you could use a copy constructor to create another one). So how do you get one of these? You get it, from a tiled_index object. Beyond the 4 properties returning index objects, tiled_index has another property, barrier, that returns a tile_barrier object. The tile_barrier class exposes a single member, the method wait. 15: // Given a tiled_index object named t_idx 16: t_idx.barrier.wait(); 17: // more code …in the code above, all threads in the tile will reach line 16 before a single one progresses to line 17. Note that all threads must be able to reach the barrier, i.e. if you had branchy code in such a way which meant that there is a chance that not all threads could reach line 16, then the code above would be illegal. Tiled Matrix Multiplication Example – part 2 So now that we added to our understanding the concepts of tile_static and tile_barrier, let me obfuscate rewrite the matrix multiplication code so that it takes advantage of tiling. Before you start reading this, I suggest you get a cup of your favorite non-alcoholic beverage to enjoy while you try to fully understand the code. 01: void MatrixMultiplyTiled(vector<float>& vC, const vector<float>& vA, const vector<float>& vB, int M, int N, int W) 02: { 03: static const int TS = 16; 04: array_view<const float,2> a(M, W, vA); 05: array_view<const float,2> b(W, N, vB); 06: array_view<writeonly<float>,2> c(M,N,vC); 07: parallel_for_each(c.grid.tile< TS, TS >(), 08: [=] (tiled_index< TS, TS> t_idx) restrict(direct3d) 09: { 10: int row = t_idx.local[0]; int col = t_idx.local[1]; 11: float sum = 0.0f; 12: for (int i = 0; i < W; i += TS) { 13: tile_static float locA[TS][TS], locB[TS][TS]; 14: locA[row][col] = a(t_idx.global[0], col + i); 15: locB[row][col] = b(row + i, t_idx.global[1]); 16: t_idx.barrier.wait(); 17: for (int k = 0; k < TS; k++) 18: sum += locA[row][k] * locB[k][col]; 19: t_idx.barrier.wait(); 20: } 21: c[t_idx.global] = sum; 22: }); 23: } Notice that all the code up to line 9 is the same as per the changes we made in part 1 of tiling introduction. If you squint, the body of the lambda itself preserves the original algorithm on lines 10, 11, and 17, 18, and 21. The difference being that those lines use new indexing and the tile_static arrays; the tile_static arrays are declared and initialized on the brand new lines 13-15. On those lines we copy from the global memory represented by the array_view objects (a and b), to the tile_static vanilla arrays (locA and locB) – we are copying enough to fit a tile. Because in the code that follows on line 18 we expect the data for this tile to be in the tile_static storage, we need to synchronize the threads within each tile with a barrier, which we do on line 16 (to avoid accessing uninitialized memory on line 18). We also need to synchronize the threads within a tile on line 19, again to avoid the race between lines 14, 15 (retrieving the next set of data for each tile and overwriting the previous set) and line 18 (not being done processing the previous set of data). Luckily, as part of the awesome C++ AMP debugger in Visual Studio there is an option that helps you find such races, but that is a story for another blog post another time. May I suggest reading the next section, and then coming back to re-read and walk through this code with pen and paper to really grok what is going on, if you haven't already? Cool. Why would I introduce this tiling complexity into my code? Funny you should ask that, I was just about to tell you. There is only one reason we tiled our extent, had to deal with finding a good tile size, ensure the number of threads we schedule are correctly divisible with the tile size, had to use a tiled_index instead of a normal index, and had to understand tile_barrier and to figure out where we need to use it, and double the size of our lambda in terms of lines of code: the reason is to be able to use tile_static memory. Why do we want to use tile_static memory? Because accessing tile_static memory is around 10 times faster than accessing the global memory on an accelerator like the GPU, e.g. in the code above, if you can get 150GB/second accessing data from the array_view a, you can get 1500GB/second accessing the tile_static array locA. And since by definition you are dealing with really large data sets, the savings really pay off. We have seen tiled implementations being twice as fast as their non-tiled counterparts. Now, some algorithms will not have performance benefits from tiling (and in fact may deteriorate), e.g. algorithms that require you to go only once to global memory will not benefit from tiling, since with tiling you already have to fetch the data once from global memory! Other algorithms may benefit, but you may decide that you are happy with your code being 150 times faster than the serial-version you had, and you do not need to invest to make it 250 times faster. Also algorithms with more than 3 dimensions, which C++ AMP supports in the non-tiled model, cannot be tiled. Also note that in future releases, we may invest in making the non-tiled model, which already uses tiling under the covers, go the extra step and use tile_static memory on your behalf, but it is obviously way to early to commit to anything like that, and we certainly don't do any of that today. Comments about this post by Daniel Moth welcome at the original blog.

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  • New Whitepaper: Oracle WebLogic Clustering

    - by ACShorten
    A new whitepaper is available that outlines the concepts and steps on implementing web application server clustering using the Oracle Utilities Application Framework and Oracle WebLogic Server. The whitepaper include the following: A short discussion on the concepts of clustering How to setup a cluster using Oracle WebLogic's utilities How to configure the Oracle Utilities Application Framework to take advantage of clustering How to deploy the Oracle Utilities Application based products in a clustered environment Common cluster operations The whitepaper is available from My Oracle Support at Doc Id: 1334558.1.

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  • Can I use silverlight for building SocialNetworking applicaiton?

    - by dimmV
    Hi all, I am wondering: how feasible it would be to start developing a social networking website entirely based on silverlight; This has been fairly discussed over the years in favor of HTML. Has something changed with silverlight improvements over the years? What about: * Performance -- active users -- technology used, MVVM + MEF (possibility of lags, server memory overflow...) * Security --- WCF Ria Services & EF What are your thoughts on this subject?

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  • How to prevent a hacked-server from spoofing a master server?

    - by Cody Smith
    I wish to setup a room-based multilayer game model where players may host matches and serve as host (IE the server with authoritative power). I wish to host a master server which tracks player's items, rank, cash, exp, etc. In such a model, how can I prevent someone that is hosting a game (with a modified server) from spoofing the master server with invalid match results, thus gaining exp, money or rankings. Thanks. -Cody

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  • Interpolating Matrices

    - by sebf
    Hello, Apologies if I am missing something very obvious (likely!) but is there anything wrong with interpolating between two matrices by: float d = (float)(targetTime.Ticks - keyframe_start.ticks) / (float)(keyframe_end.ticks - keyframe_start.ticks); return ((keyframe_start.Transform * (1 - d)) + (keyframe_end.Transform * d)); As in my app, when I try an use this to interpolate between two keyframes, the model begins to 'shrink' - the severity based on how far between the two keyframes the target time is; its worst when the transform split is ~50/50.

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  • An XEvent a Day (25 of 31) – The Twelve Days of Christmas

    - by Jonathan Kehayias
    In the spirit of today’s holiday, a couple of people have been posting SQL related renditions of holiday songs.  Tim Mitchell posted his 12 days of SQL Christmas , and Paul Randal and Kimberly Tripp went as far as to record themselves sing SQL Carols on their blog post Our Christmas Gift To You: Paul and Kimberly Singing!   For today’s post on Extended Events I give you the 12 days of Christmas, Extended Events style (all of these are based on true facts about Extended Events in SQL Server)....(read more)

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  • Is SQL Server 2008 R2 a full release of SQL Server?

    - by AaronBertrand
    This has come up in conversations more than once in the past little while - recently on twitter I made the casual comment that later this year, SQL Server 2008 will be "two versions old." Well, not everyone agrees that that is technically true. So, I thought I'd put something out there that isn't limited to 140 characters. There are certainly some valid arguments on both sides, but my opinion - based both on these facts and on my memory that Microsoft has marketed it as such - is that SQL Server...(read more)

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  • Tips on ensuring Model Quality

    - by [email protected]
    Given enough data that represents well the domain and models that reflect exactly the decision being optimized, models usually provide good predictions that ensure lift. Nevertheless, sometimes the modeling situation is less than ideal. In this blog entry we explore the problems found in a few such situations and how to avoid them.1 - The Model does not reflect the problem you are trying to solveFor example, you may be trying to solve the problem: "What product should I recommend to this customer" but your model learns on the problem: "Given that a customer has acquired our products, what is the likelihood for each product". In this case the model you built may be too far of a proxy for the problem you are really trying to solve. What you could do in this case is try to build a model based on the result from recommendations of products to customers. If there is not enough data from actual recommendations, you could use a hybrid approach in which you would use the [bad] proxy model until the recommendation model converges.2 - Data is not predictive enoughIf the inputs are not correlated with the output then the models may be unable to provide good predictions. For example, if the input is the phase of the moon and the weather and the output is what car did the customer buy, there may be no correlations found. In this case you should see a low quality model.The solution in this case is to include more relevant inputs.3 - Not enough cases seenIf the data learned does not include enough cases, at least 200 positive examples for each output, then the quality of recommendations may be low. The obvious solution is to include more data records. If this is not possible, then it may be possible to build a model based on the characteristics of the output choices rather than the choices themselves. For example, instead of using products as output, use the product category, price and brand name, and then combine these models.4 - Output leaking into input giving the false impression of good quality modelsIf the input data in the training includes values that have changed or are available only because the output happened, then you will find some strong correlations between the input and the output, but these strong correlations do not reflect the data that you will have available at decision (prediction) time. For example, if you are building a model to predict whether a web site visitor will succeed in registering, and the input includes the variable DaysSinceRegistration, and you learn when this variable has already been set, you will probably see a big correlation between having a Zero (or one) in this variable and the fact that registration was successful.The solution is to remove these variables from the input or make sure they reflect the value as of the time of decision and not after the result is known. 

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  • Server auto-installed Decnet during dist-upgrade

    - by nixnotwin
    When I did a dist-upgrade of my ubuntu 10.04 server, it automatically installed Decnet, and it trew up ncurses based configuration wizard. I have never heard of Decnet, but I followed the instructions in the wizard, and accepted for it to be installed, and it lead to the disconnection of 2 of my internet uplinks, and the hosted website stopped responding on WAN side. Then I purged Decnet, and rebooted the server, and everything went normal. So why did my server install Decnet when I did dist-upgrade?

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  • MySQL Exotic Storage Engines

    MySQL has an interesting architecture that allows you to plug in different modules to handle storage. What that means is that it's quite flexible, offering an interesting array of different storage engines with different features, strengths, and tradeoffs. Sean Hull presents some of the newest and more exotic storage engines, and even some that are still in development.

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  • MySQL Exotic Storage Engines

    MySQL has an interesting architecture that allows you to plug in different modules to handle storage. What that means is that it's quite flexible, offering an interesting array of different storage engines with different features, strengths, and tradeoffs. Sean Hull presents some of the newest and more exotic storage engines, and even some that are still in development.

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  • MySQL Exotic Storage Engines

    <b>Database Journal:</b> "MySQL has an interesting architecture that sets it apart from some other enterprise database systems. It allows you to plug in different modules to handle storage. What that means to end users is that it is quite flexible, offering an interesting array of different storage engines with different features, strengths, and tradeoffs."

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  • GNU/Linux: Don't Call Them PC Viruses

    <b>The ERACC Web Log:</b> "The fact that malware are written primarily for PC systems is a given and is well reported in the news. The fact that malware are written primarily for Microsoft Windows based PC systems is often not reported."

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  • PASS Summit 2012 PreCon - DBA-298-P Automate and Manage SQL Server with PowerShell

    - by AllenMWhite
    On Tuesday I presented an all-day pre-conference session on using PowerShell to automate and manage SQL Server. It was a very full day and we had a lot of great questions. One discussion in Module 6 was around scripting all the objects in a database, and I'd mentioned the script I wrote for the book The Red Gate Guide to SQL Server Team-based Development . When putting together the demos for the attendees to download I realized I'd placed that script in the Module 6 folder, so you don't need to go...(read more)

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  • Scorched 3D is one hot battle game

    <b>Sourceforge:</b> "Scorched 3D is a modernization of the classic DOS game Scorched Earth. It's a simple turn-based artillery game and a real-time strategy game in which players can counter each other's weapons with creative accessories, shields, and tactics."

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