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  • Taking the fear out of a Cloud initiative through the use of security tools

    - by user736511
    Typical employees, constituents, and business owners  interact with online services at a level where their knowledge of back-end systems is low, and most of the times, there is no interest in knowing the systems' architecture.  Most application administrators, while partially responsible for these systems' upkeep, have very low interactions with them, at least at an operational, platform level.  Of greatest interest to these groups is the consistent, reliable, and manageable operation of the interfaces with which they communicate.  Introducing the "Cloud" topic in any evolving architecture automatically raises the concerns for data and identity security simply because of the perception that when owning the silicon, enterprises are not able to manage its content.  But is this really true?   In the majority of traditional architectures, data and applications that access it are physically distant from the organization that owns itIt may reside in a shared data center, or a geographically convenient location that spans large organizations' connectivity capabilities.  In the end, very often, the model of a "traditional" architecture is fairly close to the "new" Cloud architecture.  Most notable difference is that by nature, a Cloud setup uses security as a core function, and not as a necessary add-on. Therefore, following best practices, one can say that data can be safer in the Cloud than in traditional, stove-piped environments where data access is segmented and difficult to audit. The caveat is, of course, what "best practices" consist of, and here is where Oracle's security tools are perfectly suited for the task.  Since Oracle's model is to support very large organizations, it is fundamentally concerned about distributed applications, databases etc and their security, and the related Identity Management Products, or DB Security options reflect that concept.  In the end, consumers of applications and their data are to be served more safely in a controlled Cloud environment, while realizing the many cost savings associated with it. Having very fast resources to serve them (such as the Exa* platform) makes the concept even more attractive.  Finally, if a Cloud strategy does not seem feasible, consider the pros and cons of a traditional vs. a Cloud architecture.  Using the exact same criteria and business goals/traditions, and with Oracle's technology, you might be hard pressed to justify maintaining the technical status quo on security alone. For additional information please visit Oracle's Cloud Security page at: http://www.oracle.com/us/technologies/cloud/cloud-security-428855.html

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  • Do url shortening services shorten the id or directly the url?

    - by Tatu Meriläinen
    Assuming the urls are saved to a database where they each have id and the url saved. For example a url www.example.com (let's say with id 1000) would possibly be shortened to www.url.com/c1hd5 etc. Is the url www.example.com shortened to c1hd5 with base64 or similar or are the ids shortened? The 566 id could be shortened like this: 1 = 1, 2 = 2, ... 9 = 9, 10 = a. The 1000 id would be fE if we used every possible letter from a-Z and - _. Is it good idea to use ids from database to shorten urls?

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  • iis7 bandwith throttling for downloads via iis media services?

    - by MikeJ
    I am looking after a sever that is managing the downloads of software updates released by the company where I work. The throttle in IIS7 seems to limit the total rate and not the rate each individual download gets. I was thnking on installing media services, adding .zip as a type and then throttling the individual connection rate based on what I read. Is this how this sort of thing is done with IIS7?

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  • What are some good services for brainstorming domain name ideas? [closed]

    - by Clay Nichols
    Possible Duplicate: Is there a domain search tool on the web that works well? I've run across a few of these but can't remember them right now (and I've probably missed a few good ones). The idea is that you provide some input (a word(s)) and it comes up with synonyms, rhyming words, etc. Ideally, I'd want to have some confidence that they aren't just registering all the domains I come up with.

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  • Why Healthcare Today Needs BPM and SOA by Avio

    - by JuergenKress
    Within the past couple years, the Patient Protection and Affordable Care Act has led to significant changes in the healthcare industry. A highly-complex supply chain between patients, providers, buyers and insurance companies has led to a lack of overall collaboration when it comes to processes. The first open enrollment deadline for products on the Health Insurance Exchange has passed. So what now? Let’s take a brief look at how things have changed and what organizations can do to stay in (and ahead of) the game. New requirements, new processes Organizations that have not adapted processes to meet new regulatory requirements will fall further behind. New regulatory requirements effectively make some legacy applications obsolete, require batch process to move to real-time, and more. Business Process Management (BPM) can help organizations bring data processes in line while helping IT redesign processes rather than change code or replace existing applications. BPM fills in application gaps and links critical information systems for a more visible, efficient and auditable organization. Social and mobile solutions BPM technology also facilitates social and mobile solutions that can help meet new needs. Patients are dependent on a network of doctors, pharmacists, families and others. Social solutions can connect members of the patient’s community in ways never seen before - enabling real-time, relevant communication. Likewise, mobile technology supports social solutions, and BPM is the most efficient way to make processes simple and role-based. It unties medical professionals from their offices by enabling them to access timely information and alerts anywhere. Why SOA is also needed Integrating BPM with Service-Oriented Architecture (SOA) also plays a critical role in the development of healthcare solutions that work. SOA can create a single end-to-end process, integrate applications and move them into a common workflow. While SOA enables the reutilization of existing IT infrastructure, BPM supports the process optimization, monitoring and social aspects. SOA and BPM applications support business analysts as they model, create and monitor processes - providing real-time insight and a unified workflow of process activities. Read “New” Solutions for a New Healthcare Landscape on our blog to learn more. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Avio,Healthcare,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • AspNetCompatibility in WCF Services &ndash; easy to trip up

    This isnt the first time Ive hit this particular wall: Im creating a WCF REST service for AJAX callbacks and using the WebScriptServiceHostFactory host factory in the service: <%@ ServiceHost Language="C#" Service="WcfAjax.BasicWcfService" CodeBehind="BasicWcfService.cs" Factory="System.ServiceModel.Activation.WebScriptServiceHostFactory" %>   to avoid all configuration. Because of the Factory...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Reporting Services 2008 Hosting :: How to Solve Error - "Maximum request length exceeded."

    - by mbridge
    Problem: How to Solve it? Please change your web.config file for SSRS which located on your Report Server. You can see the picture below: Edit this Web config file adding or replacin with this line <httpRuntime executionTimeout = "9000" maxRequestLength="500000" /> This will incress the timeout and the length of the data able to be pushed to the report server. Here is a sample of where I added it in my config file:

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  • EPM 11.1.2.2.000 release - considerations

    - by THE
    (guest Article by Nancy) Please be aware with the upcoming release of EPM v11.1.2.2.000, it is highly recommended you first read the"ORACLE® ENTERPRISE PERFORMANCE MANAGEMENT SYSTEM 11.1.2.2.000 Readme" prior to installing this release. We want to highlight the "Installation Information" section which includes the following late-breaking information: Business Rules Migration to Calculation Manager Oracle Hyperion Calculation Manager has replaced Oracle Hyperion Business Rules as the mechanism for designing and managing business rules, therefore, Business Rules is no longer released with EPM System Release 11.1.2.2. If you are applying 11.1.2.2 as a maintenance release, or upgrading to Release 11.1.2.2, and have been using Business Rules in an earlier release, you must migrate to Calculation Manager rules in Release 11.1.2.2. (See Oracle Enterprise Performance Management System Installation and Configuration Guide.) Planning User Interface Enhancements This release of Planning includes a large number of user interface enhancements, as described in Oracle Hyperion Planning New Features. To optimize performance with these new features, you must implement the following recommended configuration. Server: 64-bit, 16 GB physical RAM Client: Optimized for Internet Explorer 9 and Firefox 10 or higher Client-to-Server Connectivity: High-speed internet connection or VPN connection between client and server, client-to-server ping time < 150 milliseconds for best performance The new, improved Planning user interface requires efficient browsers to handle interactivity provided through Web 2.0 like functionality. In our testing, Internet Explorer 7, Internet Explorer 8, and Firefox 3.x are not sufficient to handle such interactivity, and the responsiveness in these versions of browsers is not as fast as the user interface in the previous releases of Planning. For this reason, we strongly recommend that you upgrade your browser to Internet Explorer 9 or Firefox 10 to get responsiveness similar to what you experienced in previous releases. In some instances, the response times in Internet Explorer 7, Internet Explorer 8 and Firefox 3.x could be acceptable. Hence, we suggest that you uptake the new user interface only after you conduct an end user response test and you are satisfied with the results of these tests for these versions of browsers. Please note that it is still possible to leverage the old user interface and features from Planning Release 11.1.2.1. (For more information, see “Using the Planning Release 11.1.2.1 User Interface and Features” in the Oracle Hyperion Planning Administrator's Guide.) IBM HTTP Server and IIS Default Ports Both IBM HTTP Server and IIS Web Server use 80 as their default port. If you are using WebSphere, you must change one of these defaults so that there is no port conflict. If you have further questions, please utilize the  Planning or Essbase MOS Community.

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  • WebCenter Customer Spotlight: Hitachi Data Systems

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Watch this Webcast to see a live demo on how HDS creates multilingual content for their 35+ regional websites  Solution SummaryHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. HDS is based in Santa Clara, California, and has over 5,300 employees in more then 100 countries and regions. HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. HDS implemented a global web content management system based on Oracle WebCenter Content and integrated the Lingotek translation management system to manage their multilingual content. The implemented solution provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Company OverviewHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. and part of the Hitachi Information Systems & Telecommunications Division. The company sells through direct and indirect channels in more than 170 countries and regions. Its customers include of 50 percent of the Fortune 100 companies. HDS is based in Santa Clara California and has over 5,300 employees in more than 100 countries and regions. Business ChallengesHDS has over 35 global websites and the lack of global web capabilities led to inconsistency of messaging, slower time to market and failed to address local language needs. There was an extensive operational overhead due to manual and redundant processes. Translation efforts where superficial, inconsistent and wasteful and the lack of translation automation tools discouraged localization.  HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. Solution DeployedHDS implemented a global web content management system based on Oracle WebCenter Content. The solution supports decentralized publishing for their 35+ global sites to address local market needs while ensuring editorial and brand review trough embedded review processes. They integrated the Lingotek translation management system into Oracle WebCenter Content to manage their multilingual content. Business Results Provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Enables end-to-end content lifecycle management across multiple languages Leverage translation memory for reuse and consistency Reduce time to market with central repository of translated content Additional Information HDS Webcast Oracle WebCenter Content Lingotek website

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  • WebLogic Server 11gR1 Interactive Quick Reference

    - by JuergenKress
    The WebLogic Server 11gR1 Administration interactive quick reference is a multimedia tool for various terms and concepts used in WebLogic Server architecture. This tool is available for administrators for online or offline use. This is built as a multimedia web page which provides descriptions of WebLogic Server Architectural components, and references to relevant documentation. This tool offers valuable reference information for any complex concept or product in an intuitive and useful manner. Each interactive type presents data that may be available in the documentation (in the case of Oracle products), but presents it in a way that is more intuitive and useful to a user of Oracle products because it displays data the way it is used in a real world, best practice scenario. For example, the architectural diagram interactive type provides an image of an architectural diagram that is typically larger than a single slide or paper. The image is scrollable and provides zoom capabilities to easily and clearly view any part of the image. The image itself contains a hotspot map that you can click to get more information about a feature, including reference links to the documentation in question. Linking the visual image of the component and where it fits in the overall architecture of the product, or technology in use, to the technical explanation and how-to materials related to that component is something not offered by the documentation. In a future release, the poster will also enable you to drill down even further into the individual subsystems in nested diagrams to look at the details of that subsystem. In short, the interactive posters are good at showing you the big picture, then quickly and easily getting you to the detailed information you need. In an instant, you can see where a technical component fits into an overall architecture, and zero in on the nitty-gritty details that show you how to do it yourself. Note: This is a first initial release with more features in development. Currently known information: Only Firefox 8.0 and higher is known to work with this product. This product may work with Chrome and Safari browsers, but is known to have issues in Internet Explorer at this time. Smartphones, such as iPads and iPhones, are partially supported WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: WebLogic server quick reference,weblogic overview,weblogic 12c,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Configuring bind9 views so I can have DNS services?

    - by Cesar Downs
    I want to configure bind9 using the Ubuntu terminal to have the DNS resolve a local name, not a domain name. For example, if I type in Nicole it will resolve my IP address in a local network fashion. How can I do this, step-by-step please? I've already installed bind9 using: sudo apt-get install bind9 It's fully installed now, I just need some help configuring. Should I be using local views? I am going to do the connection with two laptops probably connected to each other by Ethernet cable or WIFI. One of them is running Ubuntu and the other is running Windows. I not sure if that's part of the problem.

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  • Move Data into the Grid for Scalable, Predictable Response Times

    - by JuergenKress
    CloudTran is pleased to introduce the availability of the CloudTran Transaction and Persistence Manager for creating scalable, reliable data services on the Oracle Coherence In-Memory Data Grid (IMDG). Use of IMDG architectures has been key to handling today’s web-scale loads because it eliminates database latency by storing important and frequently access data in memory instead of on disk. The CloudTran product lets developers easily use an IMDG for full ACID-compliant transactions without having to be concerned about the location or spread of data. The system has its own implementation of fast, scalable distributed transactions that does NOT depend on XA protocols but still guarantees all ACID properties. Plus, CloudTran asynchronously replicates data going into the IMDG to back-end datastores and back-up data centers, again ensuring ACID properties. CloudTran can be accessed through Java Persistence API (JPA via TopLink Grid) and now, through a new Low-Level API, or LLAPI. This is ideal for use in SOA applications that need data reliability, high availability, performance, and scalability. Still in limited beta release, the LLAPI gives developers the ability to use standard put/remove logic available in Coherence and then wrap logic with simple Spring annotations or XML+AspectJ to start transactions. An important feature of LLAPI is the ability to join transactions. This is a common outcome for SOA applications that need to reduce network traffic by aggregating data into single cache entries and then doing SOA service processing in the node holding the data. This results in the need to orchestrate transaction processing across multiple service calls. CloudTran has the capability to handle these “multi-client” transactions at speed with no loss in ACID properties. Developing software around an IMDG like Oracle Coherence is an important choice for today’s web-scale applications and services. But this introduces new architectural considerations to maintain scalability in light of increased network loads and data movement. Without using CloudTran, developers are faced with an incredibly difficult task to ensure data reliability, availability, performance, and scalability when working with an IMDG. Working with highly distributed data that is entirely volatile while stored in memory presents numerous edge cases where failures can result in data loss. The CloudTran product takes care of all of this, leaving developers with the confidence and peace of mind that all data is processed correctly. For those interested in evaluating the CloudTran product and IMDGs, take a look at this link for more information: http://www.CloudTran.com/downloadAPI.php, or, send your questions to [email protected]. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Coherence,cloudtran,cache,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • WebCenter Customer Spotlight: Alberta Agriculture and Rural Developmen

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada The primary business challenge faced by the Alberta Ministry of Agriculture was that of managing the rapid growth of their information.  They needed to incorporate a system that would work across 22 different divisions within the ministry and deliver an improved and more efficient experience for Desktop, Web and Mobile users, while addressing their regulatory compliance needs as part of the Canadian government. The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content and developed a strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. With the implemented solution, Alberta Agriculture and Rural Development  centrally manages over 20 million documents for 22 divisions and agencies and they have improved time required to find records,  reliability of information, improved speed and accuracy of reporting and data security. Company OverviewAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada.  Business ChallengesThe business users were overwhelmed by growth in documents (over 20 million files across 22 divisions and agencies) and it was difficult to find and manage documents and versions. There was a strong need for a personalized easy-to-use, secure and dependable method of managing and consuming content via desktop, Web, and mobile, while improving efficiency and maintaining regulatory compliance by removing the risk of non-uniform approaches to retention and disposition. Solution DeployedAs a first step Alberta Agriculture and Rural Development developed a business case with clear defined business drivers: Reduce time required to find records Locate “lost” records Capture knowledge lost through attrition Increase the ease of retrieval Reduce personal copies Increase reliability of information Improve speed and accuracy of reporting Improve data security The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content. They used an incremental implementation approach aligned with their divisional and agency structure which allowed continuous process improvement. This led to a very strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. Business ResultsAlberta Agriculture and Rural Development achieved impressive business results: Centrally managing over 20 million files for 22 divisions and agencies Federated model to manage documents in SharePoint and other applications Doing records management for both paper and electronic records Reduced time required to find records Increased the ease of retrieval Increased reliability of information Improved speed and accuracy of reporting Improved data security Additional Information Oracle Open World 2012 Presentation Oracle WebCenter Content

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  • JavaOne Session Report - Java ME SDK 3.2

    - by Janice J. Heiss
    Oracle Product Manager for Java ME SDK, Sungmoon Cho, presented a session, "Developing Java Mobile and Embedded Applications with Java ME SDK 3.2,” wherein he covered the basic new features of the Java ME Platform SDK 3.2, a state-of-the-art toolbox for developing mobile and embedded applications. The session began with a summary of the four main components of Java ME SDK. A device emulator allows developers to quickly run and test applications before commercialization. It supports CLDC/MIDP CLDC/IMP.NG and CLC/AGUI. A development environment assists writing, running debugging and deploying and enables on-device debugging. Samples provide developers with useful codes and frameworks. IDE Plugins – NetBeans and Eclipse – equip developers with CPU Profiler, Memory Monitor, Network Monitor, and Device Selector. This means that manual integration is no longer necessary. Cho then talked about the Java ME SDK’s on-device tooling architecture: * Java ME SDK provides an architecture ideal for on-device-debugging.* Device Manager plays the central role by managing different devices whether it is the emulator or a device that Oracle provides or recommends or a third party device as long as the devices have a Java Runtime that supports the protocol that is designated.* The Emulator provides an accurate emulation, since it uses the same code base used in Oracle’s Java ME runtime.* The Universal Emulator Interface (UEI) makes it easy for IDEs to detect the platform.He then focused on the Java ME SDK release highlights, which include: * Implementation and support for the new Oracle® Java Wireless Client 3.2 runtime and the Oracle® Java ME Embedded runtime. A full emulation for the runtime is provided.* Support for JSR 228, the Information Module Profile-Next Generation API (IMP-NG). This is a new profile for embedded devices. * A new Custom Device Skin Creator.* An Eclipse plugin for CLDC/MIDP.* Profiling, Network monitoring, and Memory monitoring are now integrated with the NetBeans profiling tools.* Java ME SDK Update CenterCho summarized the main features: IDE Integration (NetBeans and Eclipse) enables developers to write, run, profile, and debug their applications on their favorite IDE. CPU ProfilerThis enables developers to more quickly detect the hot spot and where CPU time is being used. They can double click the method to jump directly into the source code.Memory Monitor Developers can monitor objects and memory usage in real time.Debugger on the Emulator and DeviceDevelopers can run their applications step by step, and inspect the variables to pinpoint the problem. The debugging can take place either on the emulator or the device.Embedded Application DevelopmentIMP-NG, Device Access, Logging, and AMS API Support are now available.On-Device ToolingConnect your device to your computer, and run and debug the application right on your device.Custom Device Skin CreatorDefine your own device and test on an environment that is closest to your target device. The informative session concluded with a demo that showed more concretely how to apply the new features in Java ME SDK 3.2.

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  • “Apparently, you signed a software services agreement without fully understanding it.”

    - by Dave Ballantyne
    I am not a lawyer. Let me say that again, I am not a lawyer. Todays Dilbert has prompted me to post about my recent experience with SqlServer licensing. I'm in the technical realm and rarely have much to do with purchasing and licensing.  I say “I need” , budget realities will state weather I actually get.  However, I do keep my ear to the ground and due to my community involvement, I know, or at least have an understanding of, some licensing restrictions. Due to a misunderstanding, Microsoft Licensing stated that we needed licenses for our standby servers.  I knew that that was not the case,  and a quick tweet confirmed this. So after composing an email stating exactly what the machines in question were used for ie Log shipped to and used in a disaster recover scenario only,  and posting several Technet articles to back this up, we saved 2 enterprise edition licences, a not inconsiderable cost. However during this discussion, I was made aware of another ‘legalese’ document that could completely override the referenced articles, and anything I knew, or thought i knew, about SqlServer licensing. Personally, I had no knowledge of this.  The “Purchase Use Rights” agreement would appear to be the volume licensing equivalent of the “End User License Agreement” , click throughs we all know and ignore.  Here is a direct quote from Microsoft licensing, when asked for clarification. “Thanks for your email. Just to give some background on the Product Use Rights (PUR), licenses acquired through volume licensing are bound by the most recent PUR at the time of license acquisition. The link for the current PUR and PUR archive is http://www.microsoft.com/licensing/about-licensing/product-licensing.aspx. Further to this, products acquired through boxed product or pre-installed on hardware (OEM) are bound by the End User License Agreement (EULA). The PUR will explain limitations, license requirements and rulings on areas like multiplexing, virtualization, processor licensing, etc. When an article will appear on a Microsoft site or blog describing the licensing of a product, it will be using the PUR as a base. Due to the writing style or language used by the person writing areas of the website or technical blogs, the PUR is what you should use as a rule and not any of the other media. The PUR is updated quarterly and will reference every product available at that time working on the latest version unless otherwise stated. The crux of this is that the PUR is written after extensive discussions between the different branches of Microsoft (legal, technical, etc) and the wording is then approved. This is not always the case for some pages explaining licensing as they are merely intended to advise and not subject to the intense scrutiny as the PUR.” So, exactly what does that mean ? My take :  This is a living document, “updated quarterly” , though presumably this could be done on a whim and a fancy.  It could state , you are only licensed if ,that during install you stand in a corner juggling and that photographic evidence is required. A plainly ridiculous demand but,  what else could it override or new requirements could it state that change your existing understanding of the product or your legal usage of it. As i say, im not a lawyer, but are you checking the PURA prior to purchase ?

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  • What is meant by 4 GL?

    - by Geek
    I came across the term 4GL(generation language) in reading about Oracle ADF Busniess components . I want to know what exactly is 4GL ? This is the actual quote from the book Oracle Fusion Guide: Oracle ADF Business Components is the business services layer of choice in Oracle Fusion application development. Compared to other persistence layers, ADF Business Components provides exceptional built-in business application functionality and maximally declarative experience that makes it a perfect match for those who seek an end-to-end fourth generation language (4GL) Java EE development architecture.

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • JavaOne 2013: (Key) Notes of a conference – State of the Java platform and all the roadmaps by Amis

    - by JuergenKress
    Last week’s JavaOne conference provided insights in the roadmap of the Java platform as well as in the current state of things in the Java community. The close relationship between Oracle and IBM concerning Java, the (continuing) lack of such a relationship with Google, the support from Microsoft for Java applications on its Azure cloud and the vibrant developer community – with over 200 different Java User Groups in many countries of the world. There were no major surprises or stunning announcements. Java EE 7 (release in June) was celebrated, the progress of Java 8 SE explained as well as the progress on Java Embedded and ME. The availability of NetBeans 7.4 RC1 and JDK 8 Early Adopters release as well as the open sourcing of project Avatar probably were the only real news stories. The convergence of JavaFX and Java SE is almost complete; the upcoming alignment of Java SE Embedded and Java ME is the next big consolidation step that will lead to a unified platform where developers can use the same skills, development tools and APIs on EE, SE, SE Embedded and ME development. This means that anything that runs on ME will run on SE (Embedded) and EE – not necessarily the reverse because not all SE APIs are part of the compact profile or the ME environment. However, the trimming down of the SE libraries and the increased capabilities of devices mean that a pretty rich JVM runs on many devices – such as JavaFX 8 on the Raspberry PI. The major theme of the conference was Internet of Things. A world of things that are smart and connected, devices like sensors, cameras and equipment from cars, fridges and television sets to printers, security gates and kiosks that all run Java and are all capable of sending data over local network connections or directly over the internet. The number of devices that has these capabilities is rapidly growing. This means that the number of places where Java programs can help program the behavior of devices is growing too. It also means that the volume of data generated is expanding and that we have to find ways to harvest that data, possibly do a local pre-processing (filter, aggregate) and channel the data to back end systems. Terms typically used are edge devices (small, simple, publishing data), gateways (receiving data from many devices, collecting and consolidating, pre-processing, sending onwards to back end – typically using real time event processing) and enterprise services – receiving the data-turned-information from the gateways to further consolidate, distribute and act upon. A cheap device like the Raspberry PI is a perfect way to get started as a Java developer with what embedded (device) programming means and how interaction with physical input and output takes place. Roadmaps The over all progress on Java is visualized in this overview: Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Amis,OOW,Oracle OpenWorld,JavaOne,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • GlassFish Server 3.1 est disponible, avec des améliorations pour l'administration, la haute disponibilité et le développement d'applications

    GlassFish Server 3.1 est disponible Avec des améliorations pour l'administration, le développement d'applications et la haute disponibilité et Oracle vient d'annoncer la disponibilité de son serveur d'applications Java, GlassFish server 3.1. GlassFish Server 3.1 présente des améliorations pour le développement des applications, l'administration centralisée et la haute disponibilité. Cette version permet à Oracle de respecter sa feuille de route présentée lors de la conférence JavaOne 2010 : « avec cette version, Oracle respecte la feuille de route qu'il a annoncé et répond ainsi à la demande croissante pour Oracle GlassFish Server en ajoutant de nouvelles fonctionnalités pour ...

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  • OSB unit testing, part 1 by Qualogy

    - by JuergenKress
    First you need to implement the simple bpel process like this : In my current project, I inherited a lot of OSB components that have been developed by (former) team members, but they all lack unit tests. This is a situation I really dislike, since this makes it much harder to refactor or bug-fix the existing code base. So, for all newly created components (and components I have to bug-fix) I strive to add unit tests. Of course, the unit tests will be created using my favourite testing tool: soapUI ! Unit of test The unit test should be created for the service composition, which in OSB terms should be the proxy service combination with its business service. Now, since you do not want to rely on any other services, you should provide mock services for all services invoked from your Component-Under-Test. In a previous article, I wrote about mocking your services in soapUI. While this approach would also be valid here, creating a mock service (and certainly deploying it on a separate WebServer) does violate one of the core principles of unit testing: to make your unit tests as self-contained as possible, i.e. not depending on any external components. In this article, I will show you how to achieve this by simply providing a mock response inside your unit test. Scenario The scenario I implement for testing is a simple currency converter; the external request consists of a from and a to currency, and an amount (in currency from). The service will perform an exchange rate lookup using the WebServiceX CurrencyConverter and return a response to the caller consisting of both the source and target currencies and amounts. For the purpose of unit testing, I will implement a mock response for the exchange rate lookup. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Qualogy,OSB,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Counting product releases if you work on the backend/online services?

    - by stackoverflowuser2010
    I am trying to update my resume, and I would like to count the number of "product releases" that I was directly involved in with a company. It would seem to serve as a performance metric. The problem is that I was working on the backend of a very large distributed system, like along the lines of Hadoop or other huge database. We had regular 6-month major releases and other minor releases. My manager kept saying that "shipped" these releases, but "shipping" a product to me sounds like releasing single pieces of software, like Microsoft would ship Office 11 or something. Any ideas on "product releases" for backend service engineers, or any other type of performance metric?

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