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• Ubuntu 12.4.1 failing in vm both Vbox and Vmware on new HP Envy 4t-1000

  - by Chas

  Brand new to Linux, getting frustrated trying to get an environment up with Ubuntu. My primary goal is to learn Linux and Apache/PHP development. I need to keep my Windows OS as main on my machine for work, so i'm trying to virtualize Ubuntu 12.4.1 without luck (many attempts). I have a new HP Envy 4t-1000 with 16gb ram, and 32 gb ssd caching with 500gb spindle hard drive. Graphics card is an Intel HD 3000 with AMD Radeon 7670M. With installing Ubuntu desktop in VBox, I'm getting this result: https://forums.virtualbox.org/viewtopic.php?f=6&t=51939 With VMware workstation 7 (patched), I complete the install of Ubuntu, it reboots, purple desktop briefly flashes then it drops to command line. I bought a beginning Ubuntu book, and it recommends trying to manually configure graphics if this happens. So I tried doing a safe boot holding shift - I get to the first screen (GRUB) loads fine, and I choose recovery mode. After choosing the recovery mode, I get the recovery mode options, and can arrow down to what the book suggests 'Run in fail safe graphic mode.' Once I select this option, I get a black screen with a large white dialogue box, at the top it says "The system is running in low-graphics mode. Your screen, graphics card, and input device settings could not be detected correctly. You will need to configure these yourself." Then there is an ok button way down at the bottom. When I select 'ok' I get a menu for a few options, book recommended 'reconfigure graphics.' When I try this, I get a menu of two options: 1) "Use generic (default) configuration or 2) use backup. I've tried both options several times, hitting ok just refreshes screen and nothing more. Rebooting at this point just goes back to command line as before. I don't know what to do at this point, I've spent too many hours this weekend trying in both VBox and VMware to get Ubuntu going. Isn't there like a very basic graphic display or something I can use to at least get into the desktop? I explored the GRUB some more, and tried to look at the startup and xserver logs - both are blank. No help there I guess? When I try to choose 'Edit the configuration file, then 'ok' screen just refreshes on same menu options, nothing happens. thx for any advice. I really need to focus on learning Linux, Apache and PHP, so perhaps Ubuntu just won't work on my hardware? Any other suggestions? I will need to virtualize - THANKS for any help/advice.

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• FTP won't open a connection to client

  - by Ben

  I am running Windows server 2008 on Ubuntu server 12.04.1 via devstack and I am trying to download a file from an ftp server using the windows command line ftp client. When I run the ftp get command I get the following error message: 500 I won't open a connection to 10.0.0.2 (only to XX.XX.XX.XX) 425 No data connection 10.0.0.2 is the internal IP address of the instance, whereas XX.XX.XX.XX is the external address. Is there anyway to make the ftp client use the external address for the data connection, or alternatively have the client establish the connection? Thanks

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• New to Java Programming - Error help

  - by JJJ

  I am going through a Java book and drafting the examples and have run into the following error when compiling this code. Any help would be appreciated thank you. Error: Main.java:3: class Addition is public, should be declared in a file named Addition.java public class Addition        ^ 1 error Code: import java.io.*; import java.util.Scanner; public class Addition {   public static void main(String[] args) { java.util.Scanner input = new java.util.Scanner(System.in);  int number1; int number2; int sum; System.out.print( "Enter first digit: " ); number1 = input.nextInt(); System.out.print( "Enter second digit:" ); number2 = input.nextInt(); sum = number1 + number2; System.out.printf( "Sum is %d\n, sum" );      } }

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• Broken package ubuntuone-control-panel-qt

  - by baale7

  An interrupted installation of updates resulted in ubuntuone-control-panel-qt breaking and now I cannot install or update anything. There seems to be an error in python2.7 - ImportError: No module named _sysconfigdata_nd dpkg: error processing archive ubuntuone-control-panel-qt_13.09-0ubuntu1_all.deb (--install): When I try to reinstall the package via .deb a dpkg --audit yields: The following packages are in a mess due to serious problems during installation. They must be reinstalled for them (and any packages that depend on them) to function properly: ?python-pexpect Python module for automating interactive applications ?ubuntuone-control-panel-qt Ubuntu One Control Panel - Qt frontend ?hplip-data HP Linux Printing and Imaging - data files ?python-libxml2 Python bindings for the GNOME XML library ?apport automatically generate crash reports for debugging The following packages are only half configured, probably due to problems configuring them the first time. The configuration should be retried using dpkg --configure or the configure menu option in dselect: ?python-ubuntuone-client Ubuntu One client Python libraries ?python-ubuntuone-control-panel Ubuntu One Control Panel - Python Libraries --configure or --configure -a doesn't work Any help?

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• Launcher sometimes appears while full screen in VM (virtaulbox) - how to stop it?

  - by frumbert

  Launcher is great, and it helps me finds stuff. I have the latest release of 12. But when I'm full screen in VirtualBox running another operating system and I hit some key combination I haven't yet figured out, Laucher suddenly grabs keyboard focus. It might be alt-tab, it might be left-control x. I have physically pulled both the windows key and FN key off my laptop because they get in the way, so it's probably not the windows key. You don't know the focus has been stolen because the full screen app (VirtualBox) is still full screen and launcher is in the background. But you're busy typing into a laucher search box, not your foreground application. This is particularly annoying. In my screenshot (taken from a camera, because the built in screen capture program can't capture a screenshot containing the launcher...) the windows VM is the foreground application, but the launcher has come up and is capturing the keyboard: http://imgur.com/SrMRr I would like a foreground full screen app to stay that way. Is there a way that I can keep the launcher but only have it activate (e.g. pop out with its search box) if I physically click the button, not type some random key combination that foreground applications can get confused about? Otherwise I can do without the launcher, because doing my actual work is more involved than just launching programs.

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• Ubuntu 12.10 will not boot!! please help

  - by Ishmael

  Okay ive been at this for about 6 hours now, linux has never given me problems before, im installing from an isodvd going from window7 to ubuntu12.10, the installation works fine, everything loads perfect with no problems and it asks me to restart when the installation is comeplete. After the computer shuts down and i remove the livecd as it tried to boot up i get an Error: no boot disk has been detected or the disk has failed. Ive tried updating grub from the livecd because it is the only way i can boot to anything atm, nothing has worked so far. Has anyone else had this problem??

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• Requires installation of untrusted packages?

  - by Isaiah Bugarin

  I tried installing VLC Player yesterday, and I got the Requires installation of untrusted packages error. I searched for hours for a solution to this problem, and finally came upon a suggestion that said to change servers for downloading updates from. I did this, and it gave me a 404 error when I clicked on "Check" in the Update Manager. I tried switching my server back to the main one (and after that, several other ones), but I am now still getting a 404 error: And the other error I get when downloading or updating:

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• How can I access old KMail emails after upgrading to Ubuntu 11.10?

  - by Gary Kleppe

  I initially installed Ubuntu 11.04 and used KMail for my email. All well and good. Then I upgraded to Ubuntu 11.10. Presumably an upgrade of KMail took place as part of this. Now KMail won't even run; when I try, it tells me "Failed to fetch the resource collection" and crashes. I don't mind switching to another email client, but I'd very much like to be able to recover all of the emails I have stored in KMail. Any suggestions on how to do this? Thanks for any help anyone can provide.

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• Print jobs to Epson Stylus Photo 640 all stopped after upgrade 10.04 to 12.04

  - by Tessa Sayers

  Upgraded from Ubuntu 10.04 to 12.04 on 19th oct 2012. Now all print jobs end up in the print queue with the label "Stopped". Reinstalled the printer driver - it is gutenberg 5.2.8 pre1. Looking at "http://localhost:631/jobs" shows an error message by each stopped job as follows:"The PPD version (5.2.5 Simplified) is not compatible with Gutenprint 5.2.8-pre1." Found a long bug-fixing history in bugs.launchpad.net which seem to imply that this problem has been fixed. It seems to be a problem with the installation not updating the ppd files. Is there any workaround to fix this problem?

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• why i got this error in my ubuntu?

  - by siabuabu

  good afternoon everyone, i'm prabu from indonesia.. and i just installed ubuntu 12.04 LTS on my laptop dual boot with windows7.. and i got an error like this - http://i1193.photobucket.com/albums/aa344/hiatus1/Crashreport_002.png http://i1193.photobucket.com/albums/aa344/hiatus1/backend_helperpy_003.png if u all know what's wrong with my ubuntu, please reply this. i'm very appreciate all ur reply guys. thanks.

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• Volume control doesn't work for headphones

  - by Hendekagon

  Fresh install of 11.10 and the gnome panel's volume control doesn't work for headphones but does work for speakers on my laptop. In sound settings I have Internal Audio Analogue Stereo selected for output (Output tab) and Analogue Speakers selected for Connector. When I plug headphones in, the volume control doesn't work and the volume is maximum through the headphones. On a side note, only one of my two headphone sockets produces sound too (whereas both worked in 10.04)

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• I can't get grub menu to show up during boot

  - by wim

  After trying (and failing) to install better ATI drivers in 11.10, I've somehow lost my grub menu at boot time. The screen does change to the familiar purple colour, but instead of a list of boot options it's just blank solid colour, and then disappears quickly and boots into the default entry normally. How can I get the bootloader back? I've tried sudo update-grub and also various different combinations of resolutions and colour depths in startupmanager application with no success (640x480, 1024x768, 1600x1200, 16 bits, 8 bits, 10 second delay, 7 second delay, 2 second delay...) edit: I have already tried holding down Shift during bootup and it does not seem to change the behaviour. I get the message "GRUB Loading" in the terminal, but then the place where the grub menu normally appears I get a solid blank magenta screen for a while. Here are the contents of /etc/default/grub # If you change this file, run 'update-grub' afterwards to update # /boot/grub/grub.cfg. # For full documentation of the options in this file, see: # info -f grub -n 'Simple configuration' GRUB_DEFAULT=0 GRUB_HIDDEN_TIMEOUT=0 GRUB_HIDDEN_TIMEOUT_QUIET=true GRUB_TIMEOUT=10 GRUB_DISTRIBUTOR=`lsb_release -i -s 2> /dev/null || echo Debian` GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" GRUB_CMDLINE_LINUX=" vga=798 splash" # Uncomment to enable BadRAM filtering, modify to suit your needs # This works with Linux (no patch required) and with any kernel that obtains # the memory map information from GRUB (GNU Mach, kernel of FreeBSD ...) #GRUB_BADRAM="0x01234567,0xfefefefe,0x89abcdef,0xefefefef" # Uncomment to disable graphical terminal (grub-pc only) #GRUB_TERMINAL=console # The resolution used on graphical terminal # note that you can use only modes which your graphic card supports via VBE # you can see them in real GRUB with the command `vbeinfo' #GRUB_GFXMODE=640x480 # Uncomment if you don't want GRUB to pass "root=UUID=xxx" parameter to Linux #GRUB_DISABLE_LINUX_UUID=true # Uncomment to disable generation of recovery mode menu entries #GRUB_DISABLE_RECOVERY="true" # Uncomment to get a beep at grub start #GRUB_INIT_TUNE="480 440 1"

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• Why not sync folders outside home with Ubuntu One?

  - by peer

  It took me a while to find out that with Ubuntu One I can sync only folders in my home folder. On all other folders the Ubuntu One option is available in preferences, but the actual actions are greyed out. The Ubuntu One FAQ is quite clear on that: No, currently you can only select to synchronize folders inside your home directory. But I actually wonder why and if this is going to change and if there is a trick around it (an other one than setting my home to /) ? I personally don't have any important data in my home folder other than the program configs. All documents, pictures, music are on a folder called /data that is actually on a different partition. That makes it much easier when one wants to reinstall Ubuntu.

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• Printer Canon MP540 succesfully added finally but doesn't print? (Attached Debug log)

  - by NES

  i tried to setup my printer in Ubuntu 10.10. I had to use special guide to install because Canon used libcupsys2 in its packages and ubuntu expects libscupsys i followed this guide in reference to this advice. The first problem was this one (the ubuntu "add printer dialog asked for root credentials". The suggested workarout in Launchpad to create a root password worked. Now i added the printer. It's available for printing. Then i got an error message "cups insecure filter" which prevented me from printing. That could be solved by setting the need root rights in the /usr/lib/cups/filter/ directory. The error message disappeared after restarting cups service. Now it should work but it doesn't. The main problem is now, the printer seems to be proper setup but when i try to print a document, the printer icon appears for short time in gnomepanel. There's a printing job in Queue which got completed, but the printer doesn't print. I attached the Debuglog provided by printer error control, had to upload to another site, since it was to big in the question body here. Perhaps someone can identify the problem with it? Note: i know that it once worked fine with an older release of Ubuntu, but not sure which version this was.

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• How to connect Nokia Lumia 520 to Ubuntu 12.04

  - by pavankumar

  I have done the following steps: sudo add-apt-repository ppa:langdalepl/gvfs-mtp sudo apt-get update and updated some packages from update manager. After doing above steps I am able to see lumia phone name in file system. But when I try to mount device I am getting following errors: Unable to mount RM-914|Nokia Lumia 520 Unable to open MTP device '[usb:001,010]' Is there any way to solve these problem?

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• dual boot, Sony Viao, all in one portable desktop, not working and crashes

  - by user287513

  I am a fan of Ubuntu but ever since I bought my new computers, both Sony Vaio, I can't get them running together with windows 8.1. When I try wubi, it doesn't show the install box, but some other information box. If I remove wubi from the iso and run it as admin on my desktop, it runs and installs but after rebooting, grub never comes up and it gives the error screen.. On my laptop, I had to make a usb install and partition everything myself and that worked for my laptop, for a little while. Windows boot loader would override and grub wouldn't come up no more, unless I try to boot from usb, with no usb in, and after it reboots because there is no usb, now grub opens, but doesn't cont. That is what happens with my Sony 2 in 1 laptop. My all in one portable just wont boot it period. Bios is the problem but I disabled everything that was necessary. Help

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• How to automount NTFS usb sticks on Xubuntu 12.10?

  - by netimen

  I'm running the Xubuntu 12.10 on a Lenovo T520 laptop. If I plug a FAT formatted usb stick, it's mounted automatically, but if I plug in a NTFS formatted one, I have to mount it manually. How to make NTFS usb sticks to mount automatically when plugged? My /etc/fstab in case it helps: # /etc/fstab: static file system information. # # Use 'blkid -o value -s UUID' to print the universally unique identifier # for a device; this may be used with UUID= as a more robust way to name # devices that works even if disks are added and removed. See fstab(5). # # <file system> <mount point> <type> <options> <dump> <pass> proc /proc proc nodev,noexec,nosuid 0 0 /dev/sda1 / ext4 errors=remount-ro,user_xattr 0 1 # swap was on /dev/sda5 during installation UUID=cd221c3e-44a8-459e-9dfb-04787f1cd0b6 none swap sw

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• Laptop overheats while using Internet

  - by therealnube

  YES I have figured out that my laptop overheats while using the internet via an Ethernet port through a broadband connection.Strange isn't it ? Well I need to know WHY ? . I have installed ATI Graphics : Vesa Madison as they appear to be working very fine. Temperature of my i7-hp pavilion dv6 rises from 67degrees to a superhot 85+ and also to 106degrees where my laptop shuts down. When running torrents or Chromium I hardly open 4 Tabs so there is no chance for CPU over-loading due to multiple processes.NEED HELP.And Thank You for your time.

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• I installed ubuntu, the installer told me to reboot afterwards. I dd, and now linux wont boot

  - by mandy

  Im trying to dual boot between mac 10.6.8 and ubuntu 11.10. I have a macbook pro 8,1. So i installed from a 10.04 disk because the install window makes more sense to me, and it doesnt give me errors or anything. Also, any versions of ubuntu after that dont boot from disk for whatever reason. (i think its having to do with the efi boot thing. i have to get ubuntu 11.10 to boot from a usb with folders bootefiboot.iso) Then my plan after that was after the ubuntu 10.04 install took care of all the swap and stuff for me without being messy, to upgrade to 11.10. So here i have 10.04 booting successfully back and forth from mac osx no problem. I put in my 11.10 usb and the installer gives me the option to "update 10.04 to 11.10" bingo, jackpot, thats what i want. Everything proceeds as normal, as EVERY OTHER install of ubuntu i have ever done, then the installer finishes and says HEY! im finished! Continue testing or reboot now! So i reboot, and what do i get??? A black screen that says the file system isnt found, to enter a boot disk and press any key. WHAT THE HELL????? so i boot the 11.10 installer again from usb, and select "erase 11.10 and install 11.10", installer proceeds normally, and asks me to reboot. I reboot and get the SAME THING. Please, someone, help me get this right here. This is my first time actually dual booting between mac and linux. Usually i just wipe off osx completely and install ubuntu but i actually need to keep my mac partition this time. I have successfully installed 11.10 on this machine before, but that was when i did a clean install. Help?

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• Ubuntu "Server" but with a better terminal?

  - by RiMMER

  I'm currently using Ubuntu Server installed in VirtualBox for running various server services. The only drawback it posses for me is that I cannot use mouse in the terminal and select/copy/paste stuff. What would be an alternative in this situation to get a better terminal? I guess Ubuntu Server itself doesn't support mouse, so I'd have to go for Ubuntu Desktop, but it seems like a huge waste of resources to run Unity/Gnome3 in VirtualBox only to have a terminal. So then I'm wondering whether Xubuntu/Lubuntu would be suitable alternatives, although they still take a lot of time to boot up, etc. Any ideas how to solve this scenario?

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• Can't install NetBeans

  - by João Vinholi

  I had never had problems with netbeans installation, but now I am. I have downloaded JDK and JRE properly as I always do and I have started the installation using the terminal as well. When the screen for JDK directory selection comes, I select the JDK folder that I have downloaded, but for some reason the following warning is shown: "An error occurred while validating the path." Do you know what could be?

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• "The connection has timed out" - Please help!

  - by gon

  I recently installed a fresh Ubuntu 12.04 LTS on a desktop, and the installation itself was successful (other than 'grub rescue' issue that I encountered but fixed) but this connection problem is really giving me a headache. Symptoms: 1. When I open the FireFox browser and try to connect to a website, it just hangs for a while saying "Connecting..." but eventually loads an error page "The connection has timed out". 2. It's not a browser problem (and I tried setting ipv6 thing to "true" at about:config) because running "sudo apt-get install [some-random-package]" at terminal fails ("E: Unable to locate package [package]") too. All other operations that need internet access are not working. 3. I certainly see a wired network (called "eth1") at the Network Manager, and it says "Connection Established" after disconnecting and then connecting again. I have tried almost everything that could be found from google search results still no luck. Their problems slightly differ from mine or the solutions just don't work. By the way it didn't have internet access when installing Ubuntu 12.04. (I ignored the message that I need internet to install Ubuntu) Could this be a problem? I'm sorry I don't remember if internet worked or not on the previous version of Ubuntu. :( I would really appreciate your help... I don't even know what more to do if this fails too.. Thanks!! Thanks for your comment. Here is the result of ifconfig: eth0 Link encap:Ethernet HWaddr 78:ac:c0:3d:b2:b9 inet addr:10.10.65.185 Bcast:10.10.65.255 Mask:255.255.255.0 inet6 addr: fe80::7aac:c0ff:fe3d:b2b9/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:3907 errors:0 dropped:0 overruns:0 frame:0 TX packets:771 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:393118 (393.1 KB) TX bytes:73472 (73.4 KB) Interrupt:16 eth1 Link encap:Ethernet HWaddr 78:ac:c0:3d:b2:b8 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:17 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:4 errors:0 dropped:0 overruns:0 frame:0 TX packets:4 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:204 (204.0 B) TX bytes:204 (204.0 B) route -n: Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 10.10.65.1 0.0.0.0 UG 0 0 0 eth0 10.10.65.0 0.0.0.0 255.255.255.0 U 1 0 0 eth0 169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 eth0 /etc/resolv.conf: # Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8) # DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN nameserver 8.8.8.8 nameserver 8.8.4.4 nameserver 10.81.1.8 nameserver 10.1.2.10 nameserver 127.0.0.1 search yamatake.local /etc/network/interfaces: auto lo iface lo inet loopback #auto eth0 #iface eth0 inet dhcp #auto eth1 #iface eth1 inet dhcp And I'll also include the result of 'sudo lshw -C network' in case it might help: *-network description: Ethernet interface product: NetXtreme BCM5764M Gigabit Ethernet PCIe vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:02:00.0 logical name: eth0 version: 10 serial: 78:ac:c0:3d:b2:b9 size: 100Mbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm vpd msi pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 duplex=full firmware=5764m-v3.35 ip=10.10.65.185 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s resources: irq:93 memory:fc000000-fc00ffff *-network description: Ethernet interface product: NetXtreme BCM5764M Gigabit Ethernet PCIe vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:01:00.0 logical name: eth1 version: 10 serial: 78:ac:c0:3d:b2:b8 size: 100Mbit/s capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm vpd msi pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 duplex=full firmware=5764m-v3.35 latency=0 link=no multicast=yes port=twisted pair speed=100Mbit/s resources: irq:94 memory:fb000000-fb00ffff

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• After reboot allocated node gets commissioned again

  - by cloudfan

  i had set up a maas with juju and deployed Openstack into it for testing. During my vacation i shut down all computers. Afterwards i started at first the maas server, then the node where juju was bootstrapped and juju-gui was deployed to. Sadly the node got commissioned again and so all my deployments are gone. I decomissioned the according node from the maas and bootstrapped it again. Afterwards i tested again juju bootstrapping the node, shutting down both nodes and starting them in the same order again. The Juju node gets commisioned again. After bootstrapping everything looked fine in the MAAS GUI (node was set to allocated to root, which was also the case after the restart) and also the JUJU GUI was available and juju status worked fine. Before my vacation i also had some other nodes deployed through juju. They all seem to be still available and have not been commisioned again. Do you have any ideas what might have happened? Is there any issue with a bootstrapped juju node and the commisioning? Any help or hints on what i could check are appreciated! Thank in advance for your help!

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• Asus 1001P freezes after chaging network settings

  - by auntiquarian

  I'm running Ubuntu 11.04 on a Asus PC 1001P in a dual boot environment with XP. All has been running fine for several weeks, but: I've just changed ISP (from Tiscali to BT), and had already sorted out connection, registration, etc. on a Dell laptop. On the Asus I went into Ubuntu to alter the wireless network details (i.e. selected the new network, and entered the password). Ubuntu immediately started running slowly, and after rebooting it now freezes when it gets to the Ubuntu logo and gets no further. Please help, lovely Ubuntu experts.

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• Ubuntu will not load up from my USB

  - by Ryan Mungwira

  I have a Sony Vaio Duo 13 and I am trying to get Ubuntu 13.10 to run on a partition on my Ultrabook but it will not load up from the USB drive. It goes to the black screen that asks if you just want to Try Ubuntu or if you want to Install it. I click just to try and it will not load. It acts like it is going to start up but then it just goes to a blank black screen and then I have to a hard restart. It does that when I click install as well. And I have tried disabling the Secure Install on my computer as well and nothing happens! What do I do?!?

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