Universal Work Queue Quick Filter Examples
- by LuciaC-Oracle
If you use Universal Work Queue then it's likely that you will want to define and use your own Quick Filters. Quick Filters allow you to focus on specific work classes based on assigned criteria in a node. This makes it much easier for Agents to view their work grouped in a meaningful way.How to create Universal Work Queue - Quick Filters (Doc ID 803163.1) gives two worked examples to help you understand how to create your own Quick Filters: Adding a 'Resource Group' filter Adding an Overdue Amounts filter for use in Collections.
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