Search Results

Search found 27858 results on 1115 pages for 'managed service provider'.

Page 56/1115 | < Previous Page | 52 53 54 55 56 57 58 59 60 61 62 63  | Next Page >

• Tor provider point

  - by user41998

  Hello, I have a tor runned on my computer. In Vidalia (gui-frontend) there is a button: 'Use a new identity'. This will change last point of connecting in Tor-network. Are there any commands which I can send to the 9051 port (configure-port) to use randomly any another server?

  Read the article

• Tor provider point

  - by user41998

  Hello, I have a tor runned on my computer. In Vidalia (gui-frontend) there is a button: 'Use a new identity'. This will change last point of connecting in Tor-network. Are there any commands which I can send to the 9051 port (configure-port) to use randomly any another server?

  Read the article

• Identity Propagation for Web Service - 11g

  - by Prakash Yamuna

  I came across this post from Beimond on how to do identity propagation using OWSM.As I have mentioned in the past here, here and here - Beimond has a number of excellent posts on OWSM. However I found one part of his comment puzzling. I quote: "OWSM allows you to pass on the identity of the authenticated user to your OWSM protected web service ( thanks to OPSS ), this username can then be used by your service. This will work on one or between different WebLogic domains. Off course when you don't want to use OWSM you can always use Oracle Access Manager OAM which can do the same." The sentence in red highlights the issue i find puzzling. In fact I just discussed this particular topic recently here. So let me try and clarify on a few points: a) OAM is used for Web SSO. b) OWSM is used for securing Web Services. You cannot do identity propagation using OAM for Web Services. c) You use SAML to do identity propagation across Web Services. OAM also supports SAML - but that is the browser profile of SAML relevant in the context of Web SSO and is not related to the SAML Token Profile defined as part of the WS-Security spec.

  Read the article

• Windows Service with Logon a user

  - by David.Chu.ca

  I have a service running in a box with Windows XP and a box of Server (2003). There is one service running in autmactic mode. If I set the log on with a local user, the service will stop running if the user logs off the account from the Windows? In other words, in order to keep the service running, have I to keep the user as login mode? I understand that the service can be set as local system which will not need any one to login as long as the box is powered on. However, the service I need to run has to be running as a local user with the required permissions. The problem I have right now is that the box may reboot itself. If that happens, no one is logged in yet until some one has to log in as the required user. I want to make sure if the required user has to be as a log on user first. If that's the case, any suggestion to deal with unexpected reboot issue?

  Read the article

• Learn How to Integrate Social Media into Your Customer Service - December 12 Webcast

  - by Tuula Fai

  Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET). The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support. Here is a brief overview of the webinar: Today's customers reveal an incredible amount of valuable information through social media on a daily basis. How well is your organization able to listen and repond? Join Parature, Verint Systems, KANA, and Oracle in this free webinar and learn how to: Enable collaboration across the enterprise to provide service and support in social media. Enhance loyalty, drive voice of the customer listening, and reduce costs. Intelligently identify, route, and engage directly with your customers through social media. Integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction. Register now to join us for this free web event.  

  Read the article

• Engineering as a Service

  - by jgelhaus

  Oracle Exadata Database Machine is known for great compute performance, and over the past few years, it has also become known as a great platform for any type of Oracle Database workload, from data warehousing to online transaction processing (OLTP). But now organizations are turning to Oracle Exadata for business efficiencies and private cloud solutions—for consolidation and database as a service (DBaaS). University of Minnesota For an inside look at how DBaaS is working in the real world, it’s worth checking into the University of Minnesota’s database hotel.  With more than 50,000 students, the University of Minnesota in Minneapolis is one of the largest universities in the United States. The university’s centralized IT group not only has to support all those students but also must provide support and services to more than 40 departments and colleges within the university. They have two Exadata Database Machine X2-2 half-rack systems from Oracle, with four database nodes each and roughly 30 terabytes of usable disk space for each of the Oracle Exadata systems. The university is using Oracle Real Application Clusters (Oracle RAC) for high availability and the Data Guard feature of Oracle Database, Enterprise Edition, for disaster recovery capabilities. The deployment has been live in production since May 2011. Overhead Door When it comes to overhead, revolving, sliding, or other specialty residential and commercial doors, Overhead Door is the worldwide leader. But when they needed to open doors with their customers through a better, faster, and more agile IT infrastructure, Overhead Door turned to Oracle and Oracle Exadata. Oracle Exadata Database Machine plays an important part in Overhead Door’s IT and business strategy. The organization has two Exadata Database Machine X2-2s deployed, one in production and one in development and testing Read the full Oracle Magazine article Engineering as a Service

  Read the article

• Oracle CRM For Public Sector, Commercial Business, Education

  - by michael.seback

  Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

  Read the article

• Running a WebLogic Portal (WLP) 10.3.4 Domain as a Windows Service

  - by user647124

  To start a WLP server as a Windows service it is simplest to make your own script based on the provided standard script located at WL_HOME\server\bin\installSvc.cmd. The standard script works fine for a plain WLS domain, but lacks some classpath and options necessary for WLP.Start by making a copy of the installSvc.cmd script and naming it something specific to your domain.Next, just under SETLOCAL you will find where WL_HOME is defined. Here you will add the definitions you would normally add in a script that later calls installSvc.cmd (as per the standard documentation). set DOMAIN_NAME=gnma_test_domainset USERDOMAIN_HOME=D:\my_test_domainset SERVER_NAME=AdminServerset WLS_USER=weblogicset WLS_PW=gnmaAdmin01set PRODUCTION_MODE=trueset MEM_ARGS=-Xms512m –Xmx512mset MW_HOME=C:\Oracle\Middleware Note: I had heard of people using this approach who had issues with the length of the command line. This may be due to their use of the default domain path. In the example above, I use a shorter path.At this point, edit the DOMAIN_HOME\bin\startWebLogic.cmd and set it to echo both the classpath and the options. Then start the domain and capture the output of those echoes, then shut the domain back down. Now REM out the existing CLASSPATH definition, then use the outputs you captured earlier to set the CLASSPATH and JAVA_OPTIONS like this: REM set CLASSPATH=%WEBLOGIC_CLASSPATH%;%CLASSPATH%; C:\Oracle\Middleware\wlportal_10.3\portal\lib\security\wsrp-security-providers.jarset CLASSPATH=%MW_HOME%\patch_wls1034\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_wlp1034\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_oepe1111\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_ocm1033\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\JROCKI~1.1-3\lib\tools.jar;%WL_HOME%\server\lib\weblogic_sp.jar;%WL_HOME%\server\lib\weblogic.jar;%MW_HOME%\modules\features\weblogic.server.modules_10.3.4.0.jar;%WL_HOME%\server\lib\webservices.jar;%MW_HOME%\modules\ORGAPA~1.1/lib/ant-all.jar;%MW_HOME%\modules\NETSFA~1.0_1/lib/ant-contrib.jar;%WL_HOME%\common\derby\lib\derbyclient.jar;%WL_HOME%\server\lib\xqrl.jar;%WL_HOME%\server\lib\xquery.jar;%WL_HOME%\server\lib\binxml.jarset JAVA_OPTIONS= -Xverify:none -ea -da:com.bea... -da:javelin... -da:weblogic... -ea:com.bea.wli... -ea:com.bea.broker... -ea:com.bea.sbconsole... -Dplatform.home=%WL_HOME% -Dwls.home=%WL_HOME%\server -Dweblogic.home=%WL_HOME%\server -Dweblogic.wsee.bind.suppressDeployErrorMessage=true -Dweblogic.wsee.skip.async.response=true -Dweblogic.management.discover=true -Dwlw.iterativeDev=true -Dwlw.testConsole=true -Dwlw.logErrorsToConsole=true -Dweblogic.ext.dirs=%MW_HOME%\patch_wls1034\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_wlp1034\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_oepe1111\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_ocm1033\profiles\default\sysext_manifest_classpath;%MW_HOME%\wlportal_10.3\p13n\lib\system;%MW_HOME%\wlportal_10.3\light-portal\lib\system;%MW_HOME%\wlportal_10.3\portal\lib\system;%MW_HOME%\wlportal_10.3\info-mgmt\lib\system;%MW_HOME%\wlportal_10.3\analytics\lib\system;%MW_HOME%\wlportal_10.3\apps\lib\system;%MW_HOME%\wlportal_10.3\info-mgmt\deprecated\lib\system;%MW_HOME%\wlportal_10.3\content-mgmt\lib\system -Dweblogic.alternateTypesDirectory=%MW_HOME%\wlportal_10.3\portal\lib\securityAnd that's it. Looks really simple, but it took me quite some time to gather all the necessary pieces in order to make it work. Hopefully you find this before you went through half as much research.The example here uses a domain with only the Admin server and no managed servers. For a variety of reasons I only want the Admin server to be run as a service. The standard documentation along with the example above should allow you to expand this to include managed servers should you feel the need.

  Read the article

• What Can You Do When You Need More Than Just CRM?

  - by charles.knapp

  Sometimes a company needs more than just CRM to grow profitably. What if you also need ERP for streamlining the rest of your operations? Unlike CRM-only companies, Oracle can help you - today. For example, Myriad Genetics was an early pioneer and is currently a global life sciences leader in the exciting field of molecular diagnostic products. To keep pace with company growth, Myriad needed to integrate disparate systems and automate paper-based processes. Furthermore, Myriad needed to increase sales pipeline visibility to maximize customer service. Myriad selected Oracle CRM On Demand and E-Business Suite ERP applications. As a result, Myriad standardized sales processes, ensured greater visibility into the pipeline, and improved customer service. Read more here about Myriad and their business results.

  Read the article

• Using Computer Management (MMC) with the Solaris CIFS Service (August 25, 2009)

  - by user12612012

  One of our goals for the Solaris CIFS Service is to provide seamless Windows interoperability: not just to deliver ubiquitous, multi-protocol file sharing, which is obviously a major part of this project, but to support Windows services at a fundamental level.  It's an ongoing mission and our latest update includes support for Windows remote management. Remote management is extremely important to Windows administrators and one of the mainstay tools is Computer Management. Computer Management is a Windows administration application, actually a collection of Microsoft Management Console (MMC) tools, that can be used to configure, monitor and manage local and remote services and resources.  The MMC is an extensible framework of registered components, known as snap-ins, which allows Computer Management to provide comprehensive management features for both the local system and remote systems on the network. Supported Computer Management features include: Share ManagementSupport for share management is relatively complete.  You can create, delete, list and configure shares.  It's not yet possible to change the maximum allowed or number of users properties but other properties, including the Share Permissions, can be managed via the MMC. Users, Groups and ConnectionsYou can view local SMB users and groups, monitor user connections and see the list of open files. If necessary, you can also disconnect users and/or close files. ServicesYou can view the SMF services running on an OpenSolaris system.  This is a read-only view - we don't support service management (the ability to start or stop) SMF services from Computer Management (yet). To ensure that only the appropriate users have access to administrative operations there are some access restrictions on these remote management features. Regular users can: List shares Only members of the Administrators or Power Users groups can: Manage shares List connections Only members of the Administrators group can: List open files and close files Disconnect users View SMF services View the EventLog Here's a screenshot when I was using Computer Management and Server Manager (another Windows remote management application) on Windows XP to view some open files on an OpenSolaris system to prepare a slide presentation on MMC support.

  Read the article

• How granular should a command be in a CQ[R]S model?

  - by Aaronaught

  I'm considering a project to migrate part of our WCF-based SOA over to a service bus model (probably nServiceBus) and using some basic pub-sub to achieve Command-Query Separation. I'm not new to SOA, or even to service bus models, but I confess that until recently my concept of "separation" was limited to run-of-the-mill database mirroring and replication. Still, I'm attracted to the idea because it seems to provide all the benefits of an eventually-consistent system while sidestepping many of the obvious drawbacks (most notably the lack of proper transactional support). I've read a lot on the subject from Udi Dahan who is basically the guru on ESB architectures (at least in the Microsoft world), but one thing he says really puzzles me: As we get larger entities with more fields on them, we also get more actors working with those same entities, and the higher the likelihood that something will touch some attribute of them at any given time, increasing the number of concurrency conflicts. [...] A core element of CQRS is rethinking the design of the user interface to enable us to capture our users’ intent such that making a customer preferred is a different unit of work for the user than indicating that the customer has moved or that they’ve gotten married. Using an Excel-like UI for data changes doesn’t capture intent, as we saw above. -- Udi Dahan, Clarified CQRS From the perspective described in the quotation, it's hard to argue with that logic. But it seems to go against the grain with respect to SOAs. An SOA (and really services in general) are supposed to deal with coarse-grained messages so as to minimize network chatter - among many other benefits. I realize that network chatter is less of an issue when you've got highly-distributed systems with good message queuing and none of the baggage of RPC, but it doesn't seem wise to dismiss the issue entirely. Udi almost seems to be saying that every attribute change (i.e. field update) ought to be its own command, which is hard to imagine in the context of one user potentially updating hundreds or thousands of combined entities and attributes as it often is with a traditional web service. One batch update in SQL Server may take a fraction of a second given a good highly-parameterized query, table-valued parameter or bulk insert to a staging table; processing all of these updates one at a time is slow, slow, slow, and OLTP database hardware is the most expensive of all to scale up/out. Is there some way to reconcile these competing concerns? Am I thinking about it the wrong way? Does this problem have a well-known solution in the CQS/ESB world? If not, then how does one decide what the "right level" of granularity in a Command should be? Is there some "standard" one can use as a starting point - sort of like 3NF in databases - and only deviate when careful profiling suggests a potentially significant performance benefit? Or is this possibly one of those things that, despite several strong opinions being expressed by various experts, is really just a matter of opinion?

  Read the article

• SSL certificates with password encrypted key at hosting provider

  - by Jurian Sluiman

  We are a software company and offer hosting to our clients. We have a VPS at a large Dutch datacenter. For some of the applications, we need an SSL certificate which we'd like to encrypt with a password protected keyfile. Our VPS reboots now and then because of updates whatsoever, but that means our apache doesn't start right away because the passwords are needed. This results in downtime and is of course a real big problem. We can give the passwords to our VPS datacenter, or create certificates based on keyfiles without passwords. Both solutions seem not the best one, because they compromise the security of our certificates. What's the best solution for this issue?

  Read the article

• Partner Webcast - Oracle Taleo Cloud Service - 12 Dec 2012

  - by Thanos

  Talent Intelligence is the insight companies need to unlock the power of their most critical asset – their people. CEOs are charged with driving growth, and the one ingredient to growth that’s common across all industries and regions - both in good economic times and in bad – is people. In every economic environment, Talent Intelligence is a company’s biggest lever for driving growth, innovation and customer success. Oracle Taleo Cloud Service provides a comprehensive suite of SaaS products that help companies manage their investment in people by improving their Talent Intelligence. The Oracle Taleo Cloud Service enables enterprises and midsize businesses to recruit top talent, align that talent to key goals, manage performance, develop and compensate top performers, and turn today's best performers into tomorrow's leaders. Join us to find out more about the industry's broadest cloud-based talent management platform. Agenda: Oracle HCM Footprint Taleo value proposition Taleo quick tour Why invest in Taleo resources Demonstrating Taleo Q&A REGISTER NOW Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24 hours prior to start time may not receive confirmation to attend. Duration: 1 hour For any questions please contact us at [email protected]. Visit our ISV Migration Center blog Or Follow us @oracleimc to learn more on Oracle Technologies, upcoming partner webcasts and events. Existing content available YouTube - SlideShare - Oracle Mix.

  Read the article

• iPlanet Authentication provider

  - by Travis

  Good day. I have stepped into project that requires a server migration that would change the means of authentication for our CAC/PKI SSL enabled website. We are using iPlanet 7 and Oracle Directory Server Enterprise 7 as our LDAP server. The situation is that the site is still CAC/PKI enabled, but at the firewall. The information we want to authenticate against is now in the http header. How do I configure iPlanet and LDAP to authenticate against the header instead of SSL? Thanks. Edit, Can this be done with IIS keeping the Directory Server EE LDAP in tact or is the ACL iPlanet only?

  Read the article

• Identifying Service Error in Fedora 16

  - by Cerin

  How do you find the cause of a failed service start in Fedora 16? The new systemctl command in Fedora 16 seems to horribly obscure any useful logging info. [root@host ~]# systemctl start httpd.service Job failed. See system logs and 'systemctl status' for details. [root@host ~]# systemctl status httpd.service httpd.service - The Apache HTTP Server (prefork MPM) Loaded: loaded (/lib/systemd/system/httpd.service; enabled) Active: failed since Thu, 21 Jun 2012 16:26:56 -0400; 1min 23s ago Process: 2119 ExecStop=/usr/sbin/httpd $OPTIONS -k stop (code=exited, status=0/SUCCESS) Process: 2215 ExecStart=/usr/sbin/httpd $OPTIONS -k start (code=exited, status=1/FAILURE) Main PID: 1062 (code=exited, status=0/SUCCESS) CGroup: name=systemd:/system/httpd.service So the first command fails...and it tells me to run another command...which simply tells me that the command returned an error code. Where's the actual error? Even more frustrating is nothing seems to have been written to the logs: [root@host ~]# ls -lah /var/log/httpd/ total 8.0K drwx------. 2 root root 4.0K Jun 21 16:19 . drwxr-xr-x. 21 root root 4.0K Jun 20 16:33 .. -rw-r----- 1 root root 0 Jun 21 16:19 modsec_audit.log -rw-r----- 1 root root 0 Jun 21 16:19 modsec_debug.log

  Read the article

• What are options for 3rd Party Centralized Software Settings Management?

  - by Jeff Martin

  I am an architect in an enterprise looking to build a SaaS solution. Our products are distributed over many different deployable containers, Web Services, Web UI's, etc. I am looking for some open-source or 3rd party software solution to manage the settings of our application. These would be similar to the settings you might find in Word or Eclipse or Visual Studio. The settings would control various behaviors and features of the product. (Probably not settings like which database to connect to but more like, should I show line numbers on the page or not by default..). Ideally, we would be able to store values for different dimensions (by tenant, by user, by application environment... ) Because we have so many different deployables, I am looking for a centralized solution that can provide a web service that each of the deployables can get their individual settings from. Does anyone know of a centralized service providing this sort of features or give me some help in searching for an alternative to rolling our own?

  Read the article

• Different Ip adress range from provider

  - by victor

  I have different ip-range on the network, the dhcp is from the bordaband that says it uses different iprange as balancednetwork. however this causes issue as my nas and other computer gets the otner iprange of 84 and some computer gets iprange start at 94.254. i have use netgear switches gs108v2 but still get the issue with different ip adress. would apriciate answer on how i can get all devies on the same ip-range thanks

  Read the article

• Windows service fails to start with local user until password is entered again in logon tab

  - by Nick

  Basically we have a service where we use a local account as its logon. it has all the proper permissions, and everything is working fine, service starts and runs and all is good. Then one day, after rebooting, the service fails to start. Logs show incorrect password. Our technicians resolve the issue by simply retyping the password into the "Log On" tab from the services.msc. Unfortunately we have not been able to root cause. I suspect that the password that is stored for the service is lost somehow. Does anyone know where the password hash might be stored so we can check it? The only activities that seem to be possibly related are patching with Microsoft security patches, but we have multiple servers running the same service, and we have never seen more than one at a time, and its usually a different one each time when this occurrs. I believe this to be the same issue as this: Windows service fails to start with custom user until started once with local user But i was unable to add comments, and its really old.

  Read the article

• A web app provider has asked for specific browser config

  - by Matthew

  They have asks to turn off caching on our browsers. I was aghast that they would ask such a thing. I said to them; To avoid caching it is best practice to use; <meta http-equiv="pragma" content="no-cache" /> <meta http-equiv="cache-control" content="no-cache" /> This should work across all browsers. Their reply was; We need to refresh javascript at runtime, this will not help us – any more ideas? I replied; Unsure what you mean by “refresh javascript at runtime”. If you are using ajax, browser caching can effect the XMLHttpRequest open method. Adding these meta tags to the source has fixed this for me in the past. Browser caching only caches resources, it should have no effect on site scripting. These meta tags will bypass browser caching. This is a reasonable request, isn't it?

  Read the article

• Auto logon to internet provider

  - by user31673

  We use wireless internet access. The wireless is secured and to get an IP address, you provide the right key. That is setup just fine. However, on top of that, the first time we access the internet, a browser page appears and we have to enter a password. then we have access to the internet for a period of time. How can the password step be automated? I also have a web-based printer that doesn't work (except via USB connection) because it can't get out to the web. I can't change the router settings. Is there anything I can do to get the printer working and automatic the access?

  Read the article

• Applying Service Pack 1 to Team Foundation Server 2010

  - by Enrique Lima

  Disclosure:  I performed the following activities on my Windows 7 SP1 system, Visual Studio 2010 SP1 and a local Basic installation of TFS 2010. As with any deployment of a service pack into a server environment, take your recommended precautions and be aware of the changes you are putting in.  With that said, make sure you backup your databases, and that you have an exit/rollback strategy in the event of an unexpected situation. Team Foundation Server 2010 Service Pack 1 corresponds to KB2182621.  The KB article is http://support.microsoft.com/kb/2182621 The process will be very simple to follow, you will need to execute the mu_team_foundation_server_2010_sp1_x86_x64_651711.exe file.  That will extract files needed and launch the wizard driven Installation. Once this process completes, you need to validate the changes. By looking at Team Foundation Server 2010 Administration Console, you should see the reference to the KB number and SP1. There is also a good reason to validate log locations and records. From the Team Foundation Server 2010 Administration Console. Or from Windows Explorer, go to the C:\ProgramData\Microsoft\Team Foundation\Server Configuration\Logs location and review the logs referenced by the servicing references.

  Read the article

• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

  Read the article

• Service Pack 1 for Telerik Extensions for ASP.NET MVC just released

  We just released the first service pack for the Q1 2010 release of Telerik Extensions for ASP.NET MVC. As you may have guessed this is mostly a maintenance release addressing all reported bugfixes. It is important to note that the service pack will be available only to licensed users. We will update the open source version only for major releases. However if a critical bug has been found we will publish builds in the forum so no worries.   Whats new Everything is described in the release notes. There are a few breaking changes in the TreeView and Grid. Check here to see if you are affected: Grid changes and backwards compatibility TreeView changes and backwards compatibility We have also tested the extensions with Visual Studio 2010 to confirm we fully support it. The source and samples will continue to ship in Visual Studio 2008 projects though. Opening ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

  Read the article

• using gmail as your email hosting provider?

  - by ajsie

  i've got a external domain and i want gmail to handle all the incoming emails. i know that its free for me to let gmail handle all the outgoing mails, since you can add your external domain in their settings. but how incoming mails? is it free or do i have to use their google apps for business?

  Read the article

• can't install anything anymore with apt-get

  - by Aymane Shuichi

  Welcome this is the log I have when trying to install anything (php5-fpm after removing it) apt-get install php5-fpm Reading package lists... Done Building dependency tree Reading state information... Done php5-fpm is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0 B of additional disk space will be used. Do you want to continue [Y/n]? y Setting up php5-fpm (5.4.4-14+deb7u10) ... insserv: warning: script 'S55IptabLes' missing LSB tags and overrides insserv: warning: script 'S55IptabLex' missing LSB tags and overrides insserv: There is a loop between service IptabLes and mountnfs if started insserv: loop involving service mountnfs at depth 8 insserv: loop involving service networking at depth 7 insserv: loop involving service mountnfs-bootclean at depth 10 insserv: There is a loop between service rc.local and mountall if started insserv: loop involving service mountall at depth 6 insserv: loop involving service checkfs at depth 5 insserv: loop involving service kbd at depth 11 insserv: There is a loop between service rc.local and mountall-bootclean if started insserv: loop involving service mountall-bootclean at depth 7 insserv: loop involving service urandom at depth 9 insserv: There is a loop between service IptabLes and mountdevsubfs if started insserv: loop involving service mountdevsubfs at depth 2 insserv: loop involving service udev at depth 1 insserv: There is a loop at service rc.local if started insserv: There is a loop at service IptabLes if started insserv: Starting IptabLes depends on rc.local and therefore on system facility `$all' which can not be true! (x99 times repeated ) insserv: Max recursions depth 99 reached insserv: loop involving service postfix at depth 2 insserv: There is a loop between service IptabLes and udev if started insserv: loop involving service mountkernfs at depth 1 insserv: loop involving service IptabLes at depth 1 Now here is the error i get insserv: exiting now without changing boot order! update-rc.d: error: insserv rejected the script header dpkg: error processing php5-fpm (--configure): subprocess installed post-installation script returned error exit status 1 Errors were encountered while processing: php5-fpm E: Sub-process /usr/bin/dpkg returned an error code (1) The biggest operation I held before this was updating nginx from 1.2 to 1.6 and it was thanks to this site : here is the link : How to upgrade nginx from 1.2 to 1.6 on debian 7 Please help !

  Read the article

< Previous Page | 52 53 54 55 56 57 58 59 60 61 62 63  | Next Page >