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• Many Different Things Rolled into a Ball

  - by MOSSLover

  Yeah I know I don’t blog much anymore, because life has taken me places that don’t involve the interwebs unfortunately.  I am in the midst of planning two events, starting a non for profit, creating more sessions for various conferences, submitting to various conferences, working a 40 hour a week job, attempting to hang out with boyfriend/friends/family.  So you can see that list does not include this blog sadly that’s how it goes sometimes.  The bottom piece very important over any of the top pieces.  I haven’t seen St. Louis in a while and I get to go back.  I was gone from home for MVP Summit and Best Practices Conference, so the boyfriend and cat didn’t get to see me either for a bit.  Then you have to add in the whole toilet being broken fiasco this week.  Maintenance really thought it would be cool to turn off the ability to flush.  I mean who does that?  Then when we call the owner he comes by turns it on and we figure it was an accident, because well the next day no one came by to tell us there was a leak.  It was all kinds of strangeness and involved me running to other people’s toilets.  As Dan Usher would say, I was a sad panda for a few days.  So I guess I wanted to post a few thoughts here just because I can.  I do not like multiple content editor webparts embedded with html files in numerous pages doing the same thing.  I will tell you why I don’t like these particular webparts and the way they are being used.  First off if you have a bunch of pages with script includes it’s about time you should just dump them into the masterpage.  Why bother finding all 20 pages and changing those pages when you can just use a single masterpage that already exists? The other thing that is bothering me days is screen scraping.  Just don’t do it, because in 2010 you will find the UI is substantially slower.  I understand you are new and you have no idea what to do.  You are also using 2007 am I right?  So then you need to go to codeplex.com and type in a search for SPServices.  Download it, use it, love it and then have it’s babies (well maybe don’t go so far this is not the GRID in Tron). If you have a ton of constants in your code why did you not go in and create a webpart with a bunch of properties and/or link to a configuration list hidden in the browser?  This type of property and list could help you out in the long run.  The power users and administrators can now change the control without you having to compile it over and over again.  It’s good stuff.  Also, you can change the control without compiling it, especially in 2007 where you have to do a farm solution.  In 2010 you can do a sandbox solution I guess, but shouldn’t you make it as easy and supportable as possible for other users? In conclusion I’m an angry person when it comes to viewing something repeatedly and analyzing it in a system.  Now we will move on to the next topic…MVP Summit…So yeah I can’t really talk about particulars, but I can talk about my experience as a person.  Don’t build something up to be cooler than it is only to be dropped from your 10,000 foot perch.  My experience was great, but the content overall was something to be desired.  It’s ok I got to meet a lot of people I would not have met if I had not gone.  Some of it was surreal, such as product group members showing up and talking to us.  It was pretty neat.  Plus I never had the chance to get to that mythical MS Office in Redmond.  Prior to Summit it was like Rainbow Brites unicorn trying taunting me on television when I was a kid.  So I guess with all that said I give it a B.  It was awesome in some way, but lacking in other ways.  The cool part is that I got to go.  Would I have lived without going? Yes, but it was still cool. I could prattle on about other things and make this post massive, but I’m going to pass and give myself a piece of Sunday to play Rockband and do 800 other things.  I hope the two of you who read this blog are well.  I’ll catch you all at another juncture.  Have a good weekend and varying holidays in between. Technorati Tags: SharePoint,MVP Summit,JQuery,Javascript

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• Phones, Nokia, Microsoft and More

  - by Bill Evjen

  The phone revolution that is under way at the moment is insanely interesting and continuously full of buzz about directions, failures, and promises. The movement started with Apple completely reinventing what a smart phone was all about and now we have the followers. Though – don’t dismiss the followers, they are usually the ones that come out with the leap frog products when most of the world is thinking about jumping on. Remember the often used analogy – the USA invented the TV – but it was Japan that took it to the next level and now all TVs are from somewhere else other than the USA. Really there are two camps for the phones – the Cool Kids and other kids that no one wants to hang out with anymore. When it comes to cool – for some reason, the phone is an important part of that factor. Everyone wants to show their phone and its configuration (apps installed, etc) to their friends as a sign of (1) “I have money” and (2) I have smarts/tastes/style/etc when it comes to my applications that are on my phone. For those that don’t know – the Cool Kids include: Apple – this is quite obvious as everything Apple produces is in the cool camp. Just having an Apple product on your person means you can dance. Google – this is one of the more interesting releases as they have created something called Android (which in it’s own right is a major brand in itself). Microsoft – you might be saying “Really, Microsoft is cool?”. I would argue that they are indeed cool as it is now associated with XBOX 360, Kinect, and Windows 7. Gone are the days of Bob and that silly paperclip. Well – that’s it. There is nobody else I would stick in that camp. The other kids that weren’t picked for that dodgeball team include: Nokia Motorola Palm Blackberry and many many more The sad part of all this is that no matter what this second camp does now, it won’t be able to get out of this bucket easily. They will always be associated as yesterday’s technology and that association will drive the sales of the phone purchasers of the world. For those in that group, the only possible way out is to get invited to the cool club by one of the cool club members in the hope that their coolness somehow rubs off. To me, this is the move that Nokia is making. They are at this point where they have realized that they don’t have the full scope of the required end to end solution to make this all work. They have the plants to build the phones and the reach of the retailers that sell what they have. What they are missing is the proper operating system for the new world of multi-touch form factor phones. Even the companies that come up with some sort of new operating system for this type of new device, they are still associated with the yesterday and lack the developer community behind them to be the real wave of adoption that this market needs. Think about that – this is a major different between Nokia/Blackberry when you compare it to the likes of Apple, Google, and Microsoft. These three powerhouses having a very large and strong development community that will eagerly take on new initiatives using the skillsets that they have already cultivated over the years of already working with the company. This then results in a plethora of applications that are then placed on an app store of some kind. The developer gets a cut and then Apple/Google/Microsoft then get their cut. It is definitely a win-win. None of the other phone companies and wannabies can provide the same results. What Microsoft was missing was the major phone manufactures coming on board to create and push forward with the phones that are required to start the wave. This is where Nokia can come in and help Microsoft. They have the ability to promote the Windows Phone operating system on a new wave of phones. This does mean that Nokia will sell phones, but they lose out on the application store that they might have been thinking about making some money on as well as controlling the end to end solution. What is interesting is in questioning to oneself if Microsoft will purchase Nokia. It really depends upon how they want to compete and with whom Microsoft views as the major competitor. For instance, they can purchase Nokia and have their own hardware company and distribution network for phones – thereby taking on a model that is quite similar to Apple. On the other hand, they could just leave it up to the phone hardware companies such as Nokia and others to build and promote phones in a model that is similar to Google. Both ways have pluses and minuses. If they own the phone manufacturer, they really can put some thought into the design and technical specifications of the phone that is really designed to exactly how they want it. Microsoft has shown that they have this ability – especially with the XBOX initiative they have done over the years. Think about how good and powerful they have moved forward with XBOX – and I am not talking about just copying what others are doing, but coming up with leapfrog products that are steps ahead of everyone else. Though, if they didn’t do it themselves, they could then leave it up to the phone manufacturers to drive each other to build better and better phones that run the Microsoft OS – competition drives better products. We have seen this with the Android line of phones that are out there on the market. I have read a lot about Nokia investors really upset about the new Microsoft relationship – but really, this is a great thing. I for one am a fan of this relationship (I am also a Nokia stock holder btw). This will mean better days for Nokia.

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• Telerik Releases a new Visual Entity Designer

  Love LINQ to SQL but are concerned that it is a second class citizen? Need to connect to more databases other than SQL Server? Think that the Entity Framework is too complex? Want a domain model designer for data access that is easy, yet powerful? Then the Telerik Visual Entity Designer is for you. Built on top of Telerik OpenAccess ORM, a very mature and robust product, Teleriks Visual Entity Designer is a new way to build your domain model that is very powerful and also real easy to use. How easy? Ill show you here. First Look: Using the Telerik Visual Entity Designer To get started, you need to install the Telerik OpenAccess ORM Q1 release for Visual Studio 2008 or 2010. You dont need to use any of the Telerik OpenAccess wizards, designers, or using statements. Just right click on your project and select Add|New Item from the context menu. Choose Telerik OpenAccess Domain Model from the Visual Studio project templates. (Note to existing OpenAccess users, dont run the Enable ORM wizard or any other OpenAccess menu unless you are building OpenAccess Entities.) You will then have to specify the database backend (SQL Server, SQL Azure, Oracle, MySQL, etc) and connection. After you establish your connection, select the database objects you want to add to your domain model. You can also name your model, by default it will be NameofyourdatabaseEntityDiagrams. You can click finish here if you are comfortable, or tweak some advanced settings. Many users of domain models like to add prefixes and suffixes to classes, fields, and properties as well as handle pluralization. I personally accept the defaults, however, I hate how DBAs force underscores on me, so I click on the option to remove them. You can also tweak your namespace, mapping options, and define your own code generation template to gain further control over the outputted code. This is a very powerful feature, but for now, I will just accept the defaults.   When we click finish, you can see your domain model as a file with the .rlinq extension in the Solution Explorer. You can also bring up the visual designer to view or further tweak your model by double clicking on the model in the Solution Explorer.  Time to use the model! Writing a LINQ Query Programming against the domain model is very simple using LINQ. Just set a reference to the model (line 12 of the code below) and write a standard LINQ statement (lines 14-16).  (OpenAccess users: notice the you dont need any using statements for OpenAccess or an IObjectScope, just raw LINQ against your model.) 1: using System; 2: using System.Linq; 3: //no need for anOpenAccess using statement 4:   5: namespace ConsoleApplication3 6: { 7: class Program 8: { 9: static void Main(string[] args) 10: { 11: //a reference tothe data context 12: NorthwindEntityDiagrams dat = new NorthwindEntityDiagrams(); 13: //LINQ Statement 14: var result = from c in dat.Customers 15: where c.Country == "Germany" 16: select c; 17:   18: //Print out the company name 19: foreach (var cust in result) 20: { 21: Console.WriteLine("CompanyName: " + cust.CompanyName); 22: } 23: //keep the consolewindow open 24: Console.Read(); 25: } 26: } 27: } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Lines 19-24 loop through the result of our LINQ query and displays the results. Thats it! All of the super powerful features of OpenAccess are available to you to further enhance your experience, however, in most cases this is all you need. In future posts I will show how to use the Visual Designer with some other scenarios. Stay tuned. Enjoy! Technorati Tags: Telerik,OpenAccess,LINQ Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• The Customer Experience Imperative: A Game Changer for Brands

  - by Jeri Kelley

  By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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• Quicktips 1: Windows 7 Libraries; New website

  - by Michael B. McLaughlin

  I’m working on several large posts right now. So in the interim, I’ve decided to do shorter posts that contain something I find very helpful. This is the first. I’ve been using Windows 7 since April 2010. It’s the first OS I’ve ever worked with that I actually enjoy. I’ve used many over the years (KERNAL; PC DOS; MS-DOS 3.x+; Windows 3.0, 3.11, 95, 98, 98 SE, Me, NT 3.51, NT 4, 2000, XP, Vista, 7; various GNU/Linux distros starting with Debian 1.2 – most recently Ubuntu 10.04; ProDOS, Mac OS 9.X, Mac OS X (through 10.4); SunOS, Solaris; AIX, z/OS; OpenVMS). Some were frustrating. Some tolerable. Some were “nice except for…”. OS X actually started out as seemingly “nice” until every single release contained a breaking change to some major API and they then decided to flip-off everyone who had bought a Mac as little as two years earlier with the release of Snow Leopard without PPC support. Windows 7 is the first one that’s just “nice” without any qualifiers. There are so many little features that add up to make it nice. Today’s Quicktip is one of them. Quicktip 1: Create a Library for your Code One thing I particularly like about Windows 7 is the Libraries feature in Explorer. Specifically the fact that you can create custom ones. I used to spend a lot of time opening new Explorer windows and navigating my various Visual Studio projects folders. Custom libraries allowed me to simplify that whole process. I now simply go to my “Code” library and there it all is. Adding a new library is easy. Open an Explorer window. If you aren’t in your Libraries when it opens, navigate to Libraries. Click the “New library” button. Give it a name. Then right click on the new library you created and go to “Properties”. Click the “Include a folder…” button. Choose the folder you want and press “Include folder”. Voilà! If you wish to add more, simply click “Include a folder…” again and repeat. It’s true that this is just a small time saver. But it’s one of those things that just adds a really nice touch. ------------------------ In a separate note, just before Christmas I finally finished and published my new website: http://www.bobtacoindustries.com/ . I waited to post here about it until I found time to incorporate a few things I hadn’t had the time to do when I pushed it out for its “soft open”. Most of them are now done and so my site is now formally open. I have no plans or intentions of moving my blog ( http://blog.bobtacoindustries.com/ points here). I quite like it here, both in terms of the interface and also in terms of the concept (and realization thereof) of pooling geek bloggers to create a pool of knowledge and helpful tips, tricks, techniques, and advice. I created it simply because I felt that it was time to have a website as I venture further into my return to the land of software development. The “For Devs” section should hopefully be useful to developers, particularly the links section. It’s my curated list of sites that I regularly visit to solve problems, to help answer questions on Twitter and the AppHub forums, and to learn new things. I’ll be adding links to it periodically and will be including topic areas as I become acquainted with them enough to form a proper list. WPF will likely be the first topic area added. If there are any links you think I should add to the existing topics, let me know! I warn in advance that I’m less inclined to add blogs; there are simply too many good blogs and I do not want to have hundreds per topic area. So blogs are limited primarily, though not exclusively, to acknowledged experts in the subject area who generally blog regularly about it and who usually are part of the team that develops the product or technology in question. I’m much more amenable to including individual blogs posts in the techniques subcategory in the appropriate topic area. Ultimately, it’s a collection of things I find interesting and helpful. So please no hard feelings if I don’t add a link you think is awesome. I may well think it’s awesome too, but conclude that it doesn’t fit with my goals for the dev links area.

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• The Linux powered LAN Gaming House

  - by sachinghalot

  LAN parties offer the enjoyment of head to head gaming in a real-life social environment. In general, they are experiencing decline thanks to the convenience of Internet gaming, but Kenton Varda is a man who takes his LAN gaming very seriously. His LAN gaming house is a fascinating project, and best of all, Linux plays a part in making it all work.Varda has done his own write ups (short, long), so I'm only going to give an overview here. The setup is a large house with 12 gaming stations and a single server computer.The client computers themselves are rack mounted in a server room, and they are linked to the gaming stations on the floor above via extension cables (HDMI for video and audio and USB for mouse and keyboard). Each client computer, built into a 3U rack mount case, is a well specced gaming rig in its own right, sporting an Intel Core i5 processor, 4GB of RAM and an Nvidia GeForce 560 along with a 60GB SSD drive.Originally, the client computers ran Ubuntu Linux rather than Windows and the games executed under WINE, but Varda had to abandon this scheme. As he explains on his site:"Amazingly, a majority of games worked fine, although many had minor bugs (e.g. flickering mouse cursor, minor rendering artifacts, etc.). Some games, however, did not work, or had bad bugs that made them annoying to play."Subsequently, the gaming computers have been moved onto a more conventional gaming choice, Windows 7. It's a shame that WINE couldn't be made to work, but I can sympathize as it's rare to find modern games that work perfectly and at full native speed. Another problem with WINE is that it tends to suffer from regressions, which is hardly surprising when considering the difficulty of constantly improving the emulation of the Windows API. Varda points out that he preferred working with Linux clients as they were easier to modify and came with less licensing baggage.Linux still runs the server and all of the tools used are open source software. The hardware here is a Intel Xeon E3-1230 with 4GB of RAM. The storage hanging off this machine is a bit more complex than the clients. In addition to the 60GB SSD, it also has 2x1TB drives and a 240GB SDD.When the clients were running Linux, they booted over PXE using a toolchain that will be familiar to anyone who has setup Linux network booting. DHCP pointed the clients to the server which then supplied PXELINUX using TFTP. When booted, file access was accomplished through network block device (NBD). This is a very easy to use system that allows you to serve the contents of a file as a block device over the network. The client computer runs a user mode device driver and the device can be mounted within the file system using the mount command.One snag with offering file access via NBD is that it's difficult to impose any security restrictions on different areas of the file system as the server only sees a single file. The advantage is perfomance as the client operating system simply sees a block device, and besides, these security issues aren't relevant in this setup.Unfortunately, Windows 7 can't use NBD, so, Varda had to switch to iSCSI (which works in both server and client mode under Linux). His network cards are not compliant with this standard when doing a netboot, but fortunately, gPXE came to the rescue, and he boostraps it over PXE. gPXE is also available as an ISO image and is worth knowing about if you encounter an awkward machine that can't manage a network boot. It can also optionally boot from a HTTP server rather than the more traditional TFTP server.According to Varda, booting all 12 machines over the Gigabit Ethernet network is surprisingly fast, and once booted, the machines don't seem noticeably slower than if they were using local storage. Once loaded, most games attempt to load in as much data as possible, filling the RAM, and the the disk and network bandwidth required is small. It's worth noting that these are aspects of this project that might differ from some other thin client scenarios.At time of writing, it doesn't seem as though the local storage of the client machines is being utilized. Instead, the clients boot into Windows from an image on the server that contains the operating system and the games themselves. It uses the copy on write feature of LVM so that any writes from a client are added to a differencing image allocated to that client. As the administrator, Varda can log into the Linux server and authorize changes to the master image for updates etc.SummaryOverall, Varda estimates the total cost of the project at about $40,000, and of course, he needed a property that offered a large physical space in order to house the computers and the gaming workstations. Obviously, this project has stark differences to most thin client projects. The balance between storage, network usage, GPU power and security would not be typical of an office installation, for example. The only letdown is that WINE proved to be insufficiently compatible to run a wide variety of modern games, but that is, perhaps, asking too much of it, and hats off to Varda for trying to make it work.

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• Some New .NET Downloads and Resources

  - by Kevin Grossnicklaus

  Last week I was fortunate enough to spend time in Redmond on Microsoft’s campus for the 2011 Microsoft MVP Summit.  It was great to hang out with a number of old friends and get the opportunity to talk tech with the various product teams up at Microsoft.  The weather wasn’t exactly sunny but Microsoft always does a great job with the Summit and everyone had a blast (heck, I even got to run the bases at SafeCo field) While much of what we saw is covered under NDA, there a ton of great things in the pipeline from Microsoft and many things that are already available (or just became so) that I wasn’t necessarily aware of.  The purpose of this post is to share some of the info I learned on resources and tools available to .NET developers today.  Please let me know if you have any questions (or if you know of something else cool which might benefit others). Enjoy! Visual Studio 2010 SP1 Microsoft has issued the RTM release of Visual Studio 2010 SP1.  You can download the full SP1 on MSDN as of today (March 10th to the general public) and take advantage of such things as: Silverlight 4 is included in the box (as opposed to a separate install) Silverlight 4 Profiling WCF RIA Services SP1 Intellitrace for 64-bit and SharePoint ASP.NET now easily supports IIS Express and SQL CE Want a description of all that’s new beyond the above biased list (which arguably only contains items I think are important)?  Check out this KB article. Portable Library Tools CTP Without much fanfare Microsoft has released a CTP of a new add-in to Visual Studio 2010 which simplifies code sharing between projects targeting different runtimes (i.e. Silverlight, WPF, Win7 Phone, XBox).   With this Add-In installed you can add a new project of type “Portable Library” and specify which platforms you wish to target.  Once that is done, any code added to this library will be limited to use only features which are common to all selected frameworks.  Other projects can now reference this portable library and be provided assemblies custom built to their environment.  This greatly simplifies the current process of sharing linked files between platforms like WPF and Silverlight.  You can find out more about this CTP and how it works on this great blog post. Visual Studio Async CTP Microsoft has also released a CTP of a set of language and framework enhancements to provide a much more powerful asynchronous programming model.   Due to the focus on async programming in all types of platforms (and it being the ONLY option in Silverlight and Win7 phone) a move towards a simpler and more understandable model is always a good thing. This CTP (called Visual Studio Async CTP) can be downloaded here.  You can read more about this CTP on this blog post. MSDN Code Samples Gallery Microsoft has also launched new code samples gallery on their MSDN site: http://code.msdn.microsoft.com/.   This site allows you to easily search for small samples of code related to a particular technology or platform.  If a sample of code you are looking for is not found, you can request one via the site and other developers can see your request and provide a sample to the site to suit your needs.  You can also peruse requested samples and, if you find a scenario where you can provide value, upload your own sample for the benefit of others.  Samples are packaged into the VS .vsix format and include any necessary references/dependencies.  By using .vsix as the deployment mechanism, as samples are installed from the site they are kept in your Visual Studio 2010 Samples Gallery and kept for your future reference. If you get a chance, check out the site and see how it is done.  Although a somewhat simple concept, I was very impressed with their implementation and the way they went about trying to suit a need.  I’ll definitely be looking there in the future as need something or want to share something. MSDN Search Capabilities Another item I learned recently and was not aware of (that might seem trivial to some) is the power of the MSDN site’s search capabilities.  Between the Code Samples Gallery described above and the search enhancements on MSDN, Microsoft is definitely investing in their platform to help provide developers of all skill levels the tools and resources they need to be successful. What do I mean by the MSDN search capability and why should you care? If you go to the MSDN home page (http://msdn.microsoft.com) and use the “Search MSDN with Big” box at the very top of the page you will see some very interesting results.  First, the search actually doesn’t just search the MSDN library it searches: MSDN Library All Microsoft Blogs CodePlex StackOverflow Downloads MSDN Magazine Support Knowledgebase (I’m not sure it even ends there but the above are all I know of) Beyond just searching all the above locations, the results are formatted very nicely to give some contextual information based on where the result came from.  For example, if a keyword search returned results from CodePlex, each row in the search results screen would include a large amount of information specific to CodePlex such as: Looking at the above results immediately tells you everything from the page views to the CodePlex ratings.  All in all, knowing that this much information is indexed and available from a single search location will lead me to utilize this as one of my initial searches for development information.

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• Building a plug-in for Windows Live Writer

  - by mbcrump

  This tutorial will show you how to build a plug-in for Windows Live Writer. Windows Live Writer is a blogging tool that Microsoft provides for free. It includes an open API for .NET developers to create custom plug-ins. In this tutorial, I will show you how easy it is to build one. Open VS2008 or VS2010 and create a new project. Set the target framework to 2.0, Application Type to Class Library and give it a name. In this tutorial, we are going to create a plug-in that generates a twitter message with your blog post name and a TinyUrl link to the blog post.  It will do all of this automatically after you publish your post. Once, we have a new projected created. We need to setup the references. Add a reference to the WindowsLive.Writer.Api.dll located in the C:\Program Files (x86)\Windows Live\Writer\ folder, if you are using X64 version of Windows. You will also need to add a reference to System.Windows.Forms System.Web from the .NET tab as well. Once that is complete, add your “using” statements so that it looks like whats shown below: Live Writer Plug-In "Using" using System; using System.Collections.Generic; using System.Text; using WindowsLive.Writer.Api; using System.Web; Now, we are going to setup some build events to make it easier to test our custom class. Go into the Properties of your project and select Build Events, click edit the Post-build and copy/paste the following line: XCOPY /D /Y /R "$(TargetPath)" "C:\Program Files (x86)\Windows Live\Writer\Plugins\" Your screen should look like the one pictured below: Next, we are going to launch an external program on debug. Click the debug tab and enter C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriter.exe Your screen should look like the one pictured below:   Now we have a blank project and we need to add some code. We start with adding the attributes for the Live Writer Plugin. Before we get started creating the Attributes, we need to create a GUID. This GUID will uniquely identity our plug-in. So, to create a GUID follow the steps in VS2008/2010. Click Tools from the VS Menu ->Create GUID It will generate a GUID like the one listed below: GUID <Guid("56ED8A2C-F216-420D-91A1-F7541495DBDA")> We only want what’s inside the quotes, so your final product should be: "56ED8A2C-F216-420D-91A1-F7541495DBDA". Go ahead and paste this snipped into your class just above the public class. Live Writer Plug-In Attributes [WriterPlugin("56ED8A2C-F216-420D-91A1-F7541495DBDA",    "Generate Twitter Message",    Description = "After your new post has been published, this plug-in will attempt to generate a Twitter status messsage with the Title and TinyUrl link.",    HasEditableOptions = false,    Name = "Generate Twitter Message",    PublisherUrl = "http://michaelcrump.net")] [InsertableContentSource("Generate Twitter Message")] So far, it should look like the following: Next, we need to implement the PublishNotifcationHook class and override the OnPostPublish. I’m not going to dive into what the code is doing as you should be able to follow pretty easily. The code below is the entire code used in the project. PublishNotificationHook public class Class1 :  PublishNotificationHook  {      public override void OnPostPublish(System.Windows.Forms.IWin32Window dialogOwner, IProperties properties, IPublishingContext publishingContext, bool publish)      {          if (!publish) return;          if (string.IsNullOrEmpty(publishingContext.PostInfo.Permalink))          {              PluginDiagnostics.LogError("Live Tweet didn't execute, due to blank permalink");          }          else          {                var strBlogName = HttpUtility.UrlEncode("#blogged : " + publishingContext.PostInfo.Title);  //Blog Post Title              var strUrlFinal = getTinyUrl(publishingContext.PostInfo.Permalink); //Blog Permalink URL Converted to TinyURL              System.Diagnostics.Process.Start("http://twitter.com/home?status=" + strBlogName + strUrlFinal);            }      } We are going to go ahead and create a method to create the short url (tinyurl). TinyURL Helper Method private static string getTinyUrl(string url) {     var cmpUrl = System.Globalization.CultureInfo.InvariantCulture.CompareInfo;     if (!cmpUrl.IsPrefix(url, "http://tinyurl.com"))     {         var address = "http://tinyurl.com/api-create.php?url=" + url;         var client = new System.Net.WebClient();         return (client.DownloadString(address));     }     return (url); } Go ahead and build your project, it should have copied the .DLL into the Windows Live Writer Plugin Directory. If it did not, then you will want to check your configuration. Once that is complete, open Windows Live Writer and select Tools-> Options-> Plug-ins and enable your plug-in that you just created. Your screen should look like the one pictured below: Go ahead and click OK and publish your blog post. You should get a pop-up with the following: Hit OK and It should open a Twitter and either ask for a login or fill in your status as shown below:   That should do it, you can do so many other things with the API. I suggest that if you want to build something really useful consult the MSDN pages. This plug-in that I created was perfect for what I needed and I hope someone finds it useful.

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• Mouse takes a while to start working after boot

  - by warkior

  I just recently installed Ubuntu 12.04 (64 bit) and a number of my USB devices have stopped working. At least, they don't work for the first 3-5 minutes. I have two mice (one wireless, one wired) and a camera, which seem to take Ubuntu 3-5 minutes to recognize after booting up. Eventually, they do start to work, but it takes ages! lsusb results: (when the mice are working...) $ lsusb Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 002: ID 046d:c512 Logitech, Inc. LX-700 Cordless Desktop Receiver Bus 003 Device 003: ID 03f0:3f11 Hewlett-Packard PSC-1315/PSC-1317 Bus 006 Device 002: ID 046d:c00c Logitech, Inc. Optical Wheel Mouse Bus 006 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver syslog entries for what seems (to my very untrained eye) to be the problem: Oct 12 20:12:51 REMOVED-GA-MA785GM-US2H kernel: [ 17.420117] usb 2-3: device descriptor read/64, error -110 Oct 12 20:12:57 REMOVED-GA-MA785GM-US2H goa[1879]: goa-daemon version 3.4.0 starting [main.c:112, main()] Oct 12 20:13:06 REMOVED-GA-MA785GM-US2H kernel: [ 32.636107] usb 2-3: device descriptor read/64, error -110 Oct 12 20:13:06 REMOVED-GA-MA785GM-US2H kernel: [ 32.852122] usb 2-3: new high-speed USB device number 3 using ehci_hcd Oct 12 20:13:21 REMOVED-GA-MA785GM-US2H kernel: [ 47.964131] usb 2-3: device descriptor read/64, error -110 Oct 12 20:13:37 REMOVED-GA-MA785GM-US2H kernel: [ 63.180115] usb 2-3: device descriptor read/64, error -110 Oct 12 20:13:37 REMOVED-GA-MA785GM-US2H kernel: [ 63.396126] usb 2-3: new high-speed USB device number 4 using ehci_hcd Oct 12 20:13:47 REMOVED-GA-MA785GM-US2H kernel: [ 73.804158] usb 2-3: device not accepting address 4, error -110 Oct 12 20:13:47 REMOVED-GA-MA785GM-US2H kernel: [ 73.916190] usb 2-3: new high-speed USB device number 5 using ehci_hcd Oct 12 20:13:58 REMOVED-GA-MA785GM-US2H kernel: [ 84.324160] usb 2-3: device not accepting address 5, error -110 Oct 12 20:13:58 REMOVED-GA-MA785GM-US2H kernel: [ 84.324197] hub 2-0:1.0: unable to enumerate USB device on port 3 Oct 12 20:13:58 REMOVED-GA-MA785GM-US2H udev-configure-printer: failed to claim interface Oct 12 20:13:58 REMOVED-GA-MA785GM-US2H udev-configure-printer: Failed to get parent Oct 12 20:13:58 REMOVED-GA-MA785GM-US2H udev-configure-printer: device devpath is /devices/pci0000:00/0000:00:12.0/usb3/3-3 Oct 12 20:13:58 REMOVED-GA-MA785GM-US2H udev-configure-printer: MFG:hp MDL:psc 1310 series SERN:CN47CB60BJO2 serial:CN47CB60BJO2 Oct 12 20:13:58 REMOVED-GA-MA785GM-US2H kernel: [ 84.768132] usb 5-3: new full-speed USB device number 2 using ohci_hcd Oct 12 20:14:01 REMOVED-GA-MA785GM-US2H udev-configure-printer: no corresponding CUPS device found Oct 12 20:14:13 REMOVED-GA-MA785GM-US2H kernel: [ 99.904185] usb 5-3: device descriptor read/64, error -110 Oct 12 20:14:29 REMOVED-GA-MA785GM-US2H kernel: [ 115.144188] usb 5-3: device descriptor read/64, error -110 Oct 12 20:14:29 REMOVED-GA-MA785GM-US2H kernel: [ 115.384178] usb 5-3: new full-speed USB device number 3 using ohci_hcd Oct 12 20:14:44 REMOVED-GA-MA785GM-US2H kernel: [ 130.520196] usb 5-3: device descriptor read/64, error -110 Oct 12 20:14:59 REMOVED-GA-MA785GM-US2H kernel: [ 145.760179] usb 5-3: device descriptor read/64, error -110 Oct 12 20:14:59 REMOVED-GA-MA785GM-US2H kernel: [ 146.000173] usb 5-3: new full-speed USB device number 4 using ohci_hcd Oct 12 20:15:10 REMOVED-GA-MA785GM-US2H kernel: [ 156.408168] usb 5-3: device not accepting address 4, error -110 Oct 12 20:15:10 REMOVED-GA-MA785GM-US2H kernel: [ 156.544188] usb 5-3: new full-speed USB device number 5 using ohci_hcd Oct 12 20:15:20 REMOVED-GA-MA785GM-US2H kernel: [ 166.952181] usb 5-3: device not accepting address 5, error -110 Oct 12 20:15:20 REMOVED-GA-MA785GM-US2H kernel: [ 166.952215] hub 5-0:1.0: unable to enumerate USB device on port 3 Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H kernel: [ 167.216164] usb 6-2: new low-speed USB device number 2 using ohci_hcd Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H mtp-probe: checking bus 6, device 2: "/sys/devices/pci0000:00/0000:00:13.1/usb6/6-2" Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H mtp-probe: bus: 6, device: 2 was not an MTP device Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H kernel: [ 167.396138] input: Logitech USB Mouse as /devices/pci0000:00/0000:00:13.1/usb6/6-2/6-2:1.0/input/input16 Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H kernel: [ 167.396442] generic-usb 0003:046D:C00C.0003: input,hidraw2: USB HID v1.10 Mouse [Logitech USB Mouse] on usb-0000:00:13.1-2/input0 Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H kernel: [ 167.660187] usb 6-3: new full-speed USB device number 3 using ohci_hcd Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H mtp-probe: checking bus 6, device 3: "/sys/devices/pci0000:00/0000:00:13.1/usb6/6-3" Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H mtp-probe: bus: 6, device: 3 was not an MTP device Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H kernel: [ 167.859045] logitech-djreceiver 0003:046D:C52B.0006: hiddev0,hidraw3: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:13.1-3/input2 Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H kernel: [ 167.865086] input: Logitech Unifying Device. Wireless PID:400a as /devices/pci0000:00/0000:00:13.1/usb6/6-3/6-3:1.2/0003:046D:C52B.0006/input/input17 Oct 12 20:15:21 REMOVED-GA-MA785GM-US2H kernel: [ 167.865291] logitech-djdevice 0003:046D:C52B.0007: input,hidraw4: USB HID v1.11 Mouse [Logitech Unifying Device. Wireless PID:400a] on usb-0000:00:13.1-3:1 Oct 12 20:15:24 REMOVED-GA-MA785GM-US2H colord: io/hpmud/musb.c 139: unable get_string_descriptor -1: Operation not permitted Oct 12 20:15:24 REMOVED-GA-MA785GM-US2H colord: io/hpmud/musb.c 2040: invalid product id string ret=-1 Oct 12 20:15:24 REMOVED-GA-MA785GM-US2H colord: io/hpmud/musb.c 139: unable get_string_descriptor -1: Operation not permitted Oct 12 20:15:24 REMOVED-GA-MA785GM-US2H colord: io/hpmud/musb.c 2045: invalid serial id string ret=-1 Oct 12 20:15:24 REMOVED-GA-MA785GM-US2H colord: io/hpmud/musb.c 139: unable get_string_descriptor -1: Operation not permitted Oct 12 20:15:24 REMOVED-GA-MA785GM-US2H colord: io/hpmud/musb.c 2050: invalid manufacturer string ret=-1

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• Platformer Starter Kit - Collision Issues

  - by Cyral

  I'm having trouble with my game that is based off the XNA Platformer starter kit. My game uses smaller tiles (16x16) then the original (32x40) which I'm thinking may be having an effect on collision (Being it needs to be more precise). Standing on the edge of a tile and jumping causes the player to move off the the tile when he lands. And 80% of the time, when the player lands, he goes flying though SOLID tiles in a diagonal fashion. This is very annoying as it is almost impossible to test other features, when spawning and jumping will result in the player landing in another part of the level or falling off the edge completely. The code is as follows: /// <summary> /// Updates the player's velocity and position based on input, gravity, etc. /// </summary> public void ApplyPhysics(GameTime gameTime) { float elapsed = (float)gameTime.ElapsedGameTime.TotalSeconds; Vector2 previousPosition = Position; // Base velocity is a combination of horizontal movement control and // acceleration downward due to gravity. velocity.X += movement * MoveAcceleration * elapsed; velocity.Y = MathHelper.Clamp(velocity.Y + GravityAcceleration * elapsed, -MaxFallSpeed, MaxFallSpeed); velocity.Y = DoJump(velocity.Y, gameTime); // Apply pseudo-drag horizontally. if (IsOnGround) velocity.X *= GroundDragFactor; else velocity.X *= AirDragFactor; // Prevent the player from running faster than his top speed. velocity.X = MathHelper.Clamp(velocity.X, -MaxMoveSpeed, MaxMoveSpeed); // Apply velocity. Position += velocity * elapsed; Position = new Vector2((float)Math.Round(Position.X), (float)Math.Round(Position.Y)); // If the player is now colliding with the level, separate them. HandleCollisions(); // If the collision stopped us from moving, reset the velocity to zero. if (Position.X == previousPosition.X) velocity.X = 0; if (Position.Y == previousPosition.Y) velocity.Y = 0; } /// <summary> /// Detects and resolves all collisions between the player and his neighboring /// tiles. When a collision is detected, the player is pushed away along one /// axis to prevent overlapping. There is some special logic for the Y axis to /// handle platforms which behave differently depending on direction of movement. /// </summary> private void HandleCollisions() { // Get the player's bounding rectangle and find neighboring tiles. Rectangle bounds = BoundingRectangle; int leftTile = (int)Math.Floor((float)bounds.Left / Tile.Width); int rightTile = (int)Math.Ceiling(((float)bounds.Right / Tile.Width)) - 1; int topTile = (int)Math.Floor((float)bounds.Top / Tile.Height); int bottomTile = (int)Math.Ceiling(((float)bounds.Bottom / Tile.Height)) - 1; // Reset flag to search for ground collision. isOnGround = false; // For each potentially colliding tile, for (int y = topTile; y <= bottomTile; ++y) { for (int x = leftTile; x <= rightTile; ++x) { // If this tile is collidable, ItemCollision collision = Level.GetCollision(x, y); if (collision != ItemCollision.Passable) { // Determine collision depth (with direction) and magnitude. Rectangle tileBounds = Level.GetBounds(x, y); Vector2 depth = RectangleExtensions.GetIntersectionDepth(bounds, tileBounds); if (depth != Vector2.Zero) { float absDepthX = Math.Abs(depth.X); float absDepthY = Math.Abs(depth.Y); // Resolve the collision along the shallow axis. if (absDepthY < absDepthX || collision == ItemCollision.Platform) { // If we crossed the top of a tile, we are on the ground. if (previousBottom <= tileBounds.Top) isOnGround = true; // Ignore platforms, unless we are on the ground. if (collision == ItemCollision.Impassable || IsOnGround) { // Resolve the collision along the Y axis. Position = new Vector2(Position.X, Position.Y + depth.Y); // Perform further collisions with the new bounds. bounds = BoundingRectangle; } } else if (collision == ItemCollision.Impassable) // Ignore platforms. { // Resolve the collision along the X axis. Position = new Vector2(Position.X + depth.X, Position.Y); // Perform further collisions with the new bounds. bounds = BoundingRectangle; } } } } } // Save the new bounds bottom. previousBottom = bounds.Bottom; } It also tends to jitter a little bit sometimes, I'm solved some of this with some fixes I found here on stackexchange, But Ive only seen one other case of the flying though blocks problem. This question seems to have a similar problem in the video, but mine is more crazy. Again this is a very annoying bug! Any help would be greatly appreciated! EDIT: Speed stuff // Constants for controling horizontal movement private const float MoveAcceleration = 13000.0f; private const float MaxMoveSpeed = 1750.0f; private const float GroundDragFactor = 0.48f; private const float AirDragFactor = 0.58f; // Constants for controlling vertical movement private const float MaxJumpTime = 0.35f; private const float JumpLaunchVelocity = -3500.0f; private const float GravityAcceleration = 3400.0f; private const float MaxFallSpeed = 550.0f; private const float JumpControlPower = 0.14f;

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• ROracle support for TimesTen In-Memory Database

  - by Sam Drake

  Today's guest post comes from Jason Feldhaus, a Consulting Member of Technical Staff in the TimesTen Database organization at Oracle.  He shares with us a sample session using ROracle with the TimesTen In-Memory database.  Beginning in version 1.1-4, ROracle includes support for the Oracle Times Ten In-Memory Database, version 11.2.2. TimesTen is a relational database providing very fast and high throughput through its memory-centric architecture.  TimesTen is designed for low latency, high-volume data, and event and transaction management. A TimesTen database resides entirely in memory, so no disk I/O is required for transactions and query operations. TimesTen is used in applications requiring very fast and predictable response time, such as real-time financial services trading applications and large web applications. TimesTen can be used as the database of record or as a relational cache database to Oracle Database. ROracle provides an interface between R and the database, providing the rich functionality of the R statistical programming environment using the SQL query language. ROracle uses the OCI libraries to handle database connections, providing much better performance than standard ODBC.The latest ROracle enhancements include: Support for Oracle TimesTen In-Memory Database Support for Date-Time using R's POSIXct/POSIXlt data types RAW, BLOB and BFILE data type support Option to specify number of rows per fetch operation Option to prefetch LOB data Break support using Ctrl-C Statement caching support Times Ten 11.2.2 contains enhanced support for analytics workloads and complex queries: Analytic functions: AVG, SUM, COUNT, MAX, MIN, DENSE_RANK, RANK, ROW_NUMBER, FIRST_VALUE and LAST_VALUE Analytic clauses: OVER PARTITION BY and OVER ORDER BY Multidimensional grouping operators: Grouping clauses: GROUP BY CUBE, GROUP BY ROLLUP, GROUP BY GROUPING SETS Grouping functions: GROUP, GROUPING_ID, GROUP_ID WITH clause, which allows repeated references to a named subquery block Aggregate expressions over DISTINCT expressions General expressions that return a character string in the source or a pattern within the LIKE predicate Ability to order nulls first or last in a sort result (NULLS FIRST or NULLS LAST in the ORDER BY clause) Note: Some functionality is only available with Oracle Exalytics, refer to the TimesTen product licensing document for details. Connecting to TimesTen is easy with ROracle. Simply install and load the ROracle package and load the driver. > install.packages("ROracle") > library(ROracle) Loading required package: DBI > drv <- dbDriver("Oracle") Once the ROracle package is installed, create a database connection object and connect to a TimesTen direct driver DSN as the OS user. > conn <- dbConnect(drv, username ="", password="", dbname = "localhost/SampleDb_1122:timesten_direct") You have the option to report the server type - Oracle or TimesTen? > print (paste ("Server type =", dbGetInfo (conn)$serverType)) [1] "Server type = TimesTen IMDB" To create tables in the database using R data frame objects, use the function dbWriteTable. In the following example we write the built-in iris data frame to TimesTen. The iris data set is a small example data set containing 150 rows and 5 columns. We include it here not to highlight performance, but so users can easily run this example in their R session. > dbWriteTable (conn, "IRIS", iris, overwrite=TRUE, ora.number=FALSE) [1] TRUE Verify that the newly created IRIS table is available in the database. To list the available tables and table columns in the database, use dbListTables and dbListFields, respectively. > dbListTables (conn) [1] "IRIS" > dbListFields (conn, "IRIS") [1] "SEPAL.LENGTH" "SEPAL.WIDTH" "PETAL.LENGTH" "PETAL.WIDTH" "SPECIES" To retrieve a summary of the data from the database we need to save the results to a local object. The following call saves the results of the query as a local R object, iris.summary. The ROracle function dbGetQuery is used to execute an arbitrary SQL statement against the database. When connected to TimesTen, the SQL statement is processed completely within main memory for the fastest response time. > iris.summary <- dbGetQuery(conn, 'SELECT SPECIES, AVG ("SEPAL.LENGTH") AS AVG_SLENGTH, AVG ("SEPAL.WIDTH") AS AVG_SWIDTH, AVG ("PETAL.LENGTH") AS AVG_PLENGTH, AVG ("PETAL.WIDTH") AS AVG_PWIDTH FROM IRIS GROUP BY ROLLUP (SPECIES)') > iris.summary SPECIES AVG_SLENGTH AVG_SWIDTH AVG_PLENGTH AVG_PWIDTH 1 setosa 5.006000 3.428000 1.462 0.246000 2 versicolor 5.936000 2.770000 4.260 1.326000 3 virginica 6.588000 2.974000 5.552 2.026000 4 <NA> 5.843333 3.057333 3.758 1.199333 Finally, disconnect from the TimesTen Database. > dbCommit (conn) [1] TRUE > dbDisconnect (conn) [1] TRUE We encourage you download Oracle software for evaluation from the Oracle Technology Network. See these links for our software: Times Ten In-Memory Database,  ROracle.  As always, we welcome comments and questions on the TimesTen and  Oracle R technical forums.

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• Disaster Recovery Discovery

  - by Rodney Landrum

  Last weekend I joined several of my IT staff on a mission to perform a DR test in our remote CoLo center in a large South East city of the US. Can I be more obtuse? The goal was simple for me as the sole DBA in a throng of Windows, Storage, Network and SAN admins – restore the databases and make them work. There were 4 applications that back ended to 7 SQL Server databases on 4 different SQL Server instances. We would maintain the original server names, but beyond that it was fair game. We had time to prepare so I was able to script out or otherwise automate the recovery process. I used sp_help_revlogin for three of the servers, a bit of a cheat actually because restoring the Master database on the target DR servers was the specified course of action according to the DR procedures ( the caveat “IF REQUIRED” left it open to interpretation. I really wanted to avoid the step of restoring Master for a number of reasons but mainly because I did not want to deal with issues starting SQL Services afterward. Having to account for the location of TempDB and the version conflicts of the resource DBs were just two of the battles I chose not to fight. Not to mention other system database location problems that might arise and prevent SQL from starting.  I was going to have to restore all of the user databases anyway, so I would not really gain any benefit, outside of logins, for taking the time to restore the source Master database over the newly installed one on the fresh server. What I wanted was the ability to restore the Master database as a user database, call it Master_Mine, from a backup on the source system and then use that restored database to script the SQL Logins and passwords on the DR systems. While I did not attempt this on the trip, the thought stuck in my mind and this past week I succeeded at scripting user accounts and passwords using only a restored copy of the Master database. Granted there were several challenges to overcome.  Also, as is usual for any work like this the usual disclaimers apply:  This is not something that I would imagine Microsoft would condone or support and this was really only an experiment for me to learn if it was even possible. While I have tested the process with success, I do not know that I would use this technique in a documented procedure because future updates for SQL Server will render this technique non-functional. I thought at first, incorrectly of course, that I could use sp_help_revlogin on a restored copy of the master database I named Master_Mine.   Since sp_help_revlogin uses system schema objects, sys.syslogins and sys.server_principals, this was not going to work because all results would come from the main Master database. To test this I added a SQL login via SSMS, backed up Master, restored  it as Master_Mine, and then deleted the login.  Even though the test account I created should presumably still be in the Master_Mine database, I should be able to get to it and script out its creation with its password hash so that I would not need to know the password, but any applications that stored that password would not have to be altered in the DR scenario. They would just work as expected. Once I realized that would not work I began looking deeper.  Knowing that sys.syslogins and sys.server_principals are system views, their underlying code should be available with sp_helptext, right? They were. And this led me to discover the two tables sys.sysxlgns and sys.sysprivs, where the data I needed was stored. These tables existed in both the real Master and the restored copy, Master_Mine.  I used this information to tweak the sp_help_revlogin stored procedure to use these tables instead to create the logins cursor used in sp_help_revlogin. For the password hash,  sp_help_revlogin uses the function LoginProperty() which takes a user name and option ‘passwordhash’ to return the hash for the user. Unfortunately, it requires the login to exist in the Master database. This would not work. So another slight modification I had to make was to pull the password hash itself (pwdhash from sys.sysxlgns) into the logins cursor and comment out the section of sp_help_revlogin that uses LoginProperty. Instead, I pass the pwdhash value as the variable @PWD_varbinary to the sp_hexadecimal stored procedure which is also created by and used within the code provided by Microsoft in the link above for sp_help_revlogin. The final challenge: sys.sysxlgns and sys.server_principals are visible only within a Dedicated Administrator Connection (DAC) query window in SSMS or within SQLCDMD.  To open a DAC connection you have to be logged in on the SQL Server itself, via RDP in my case,  and you preface the server name in the query connection with ADMIN:, so that the server connection looks like ADMIN:ServerName. From there you can create the modified stored procedure in the restored copy of a Master database from a source system as whatever name you like, and then run the modified stored procedure. I named my new stored procedure usp_help_revlogin_MyMaster. Upon execution I was happy to see the logins and password hashes that I needed to apply from the source Master database without having to restore over the new Master system database and without the need to access the original server (assuming it was down due to whatever disaster put it in that state). You will note that I am not providing full code samples here of the modifications. I will say that it was a slight bit of work and anyone who needed to do this for whatever reason, could fairly easily roll their own solution with the information provided herein.  My goal, as I said was to prove that this could be done and provide another option if required to ease the burden of getting SQL Servers up and available in an emergency situation where alternatives may be more challenging or otherwise unavailable.  

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• Changing the Game: Why Oracle is in the IT Operations Management Business

  - by DanKoloski

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Next week, in Orlando, is the annual Gartner IT Operations Management Summit. Oracle is a premier sponsor of this annual event, which brings together IT executives for several days of high level talks about the state of operational management of enterprise IT. This year, Sushil Kumar, VP Product Strategy and Business Development for Oracle’s Systems & Applications Management, will be presenting on the transformation in IT Operations required to support enterprise cloud computing. IT Operations transformation is an important subject, because year after year, we hear essentially the same refrain – large enterprises spend an average of two-thirds (67%!) of their IT resources (budget, energy, time, people, etc.) on running the business, with far too little left over to spend on growing and transforming the business (which is what the business actually needs and wants). In the thirtieth year of the distributed computing revolution (give or take, depending on how you count it), it’s amazing that we have still not moved the needle on the single biggest component of enterprise IT resource utilization. Oracle is in the IT Operations Management business because when management is engineered together with the technology under management, the resulting efficiency gains can be truly staggering. To put it simply – what if you could turn that 67% of IT resources spent on running the business into 50%? Or 40%? Imagine what you could do with those resources. It’s now not just possible, but happening. This seems like a simple idea, but it is a radical change from “business as usual” in enterprise IT Operations. For the last thirty years, management has been a bolted-on afterthought – we pick and deploy our technology, then figure out how to manage it. This pervasive dysfunction is a broken cycle that guarantees high ongoing operating costs and low agility. If we want to break the cycle, we need to take a more tightly-coupled approach. As a complete applications-to-disk platform provider, Oracle is engineering management together with technology across our stack and hooking that on-premise management up live to My Oracle Support. Let’s examine the results with just one piece of the Oracle stack – the Oracle Database. Oracle began this journey with the Oracle Database 9i many years ago with the introduction of low-impact instrumentation in the database kernel (“tell me what’s wrong”) and through Database 10g, 11g and 11gR2 has successively added integrated advisory (“tell me how to fix what’s wrong”) and lifecycle management and automated self-tuning (“fix it for me, and do it on an ongoing basis for all my assets”). When enterprises take advantage of this tight-coupling, the results are game-changing. Consider the following (for a full list of public references, visit this link): British Telecom improved database provisioning time 1000% (from weeks to minutes) which allows them to provide a new DBaaS service to their internal customers with no additional resources Cerner Corporation Saved $9.5 million in CapEx and OpEx AND launched a brand-new cloud business at the same time Vodafone Group plc improved response times 50% and reduced maintenance planning times 50-60% while serving 391 million registered mobile customers Or the recent Database Manageability and Productivity Cost Comparisons: Oracle Database 11g Release 2 vs. SAP Sybase ASE 15.7, Microsoft SQL Server 2008 R2 and IBM DB2 9.7 as conducted by independent analyst firm ORC. In later entries, we’ll discuss similar results across other portions of the Oracle stack and how these efficiency gains are required to achieve the agility benefits of Enterprise Cloud. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Repeated disconnects on WPA PEAP network

  - by exasperated

  My school has a WPA PEAP network with GTC inner authentication. I am able to connect to the network, but once I load a website or two, the network become unresponsive (i.e. in Chromium, it gets stuck at "Sending request"), and I'm eventually disconnected. Any help will be greatly appreciated. Here's some log output. I can provide more if needed: Ubuntu 13.04 3.8.0-32-generic x86_64 lsusb: 03:00.0 Network controller: Intel Corporation Centrino Advanced-N 6235 (rev 24) lsmod: iwldvm                241872  0  mac80211              606457  1 iwldvm iwlwifi               173516  1 iwldvm cfg80211              511019  3 iwlwifi,mac80211,iwldvm dmesg: [    3.501227] iwlwifi 0000:03:00.0: irq 46 for MSI/MSI-X [    3.503541] iwlwifi 0000:03:00.0: loaded firmware version 18.168.6.1 [    3.527153] iwlwifi 0000:03:00.0: CONFIG_IWLWIFI_DEBUG disabled [    3.527162] iwlwifi 0000:03:00.0: CONFIG_IWLWIFI_DEBUGFS enabled [    3.527170] iwlwifi 0000:03:00.0: CONFIG_IWLWIFI_DEVICE_TRACING enabled [    3.527178] iwlwifi 0000:03:00.0: CONFIG_IWLWIFI_DEVICE_TESTMODE enabled [    3.527186] iwlwifi 0000:03:00.0: CONFIG_IWLWIFI_P2P disabled [    3.527192] iwlwifi 0000:03:00.0: Detected Intel(R) Centrino(R) Advanced-N 6235 AGN, REV=0xB0 [    3.527240] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [    3.551049] ieee80211 phy0: Selected rate control algorithm 'iwl-agn-rs' [  375.153065] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [  375.159727] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [  375.553201] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [  375.559871] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [ 1892.110738] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [ 1892.117357] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [ 5227.235372] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [ 5227.242122] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [ 5817.817954] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [ 5817.824560] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [ 5824.571917] iwlwifi 0000:03:00.0 wlan0: disabling HT/VHT due to WEP/TKIP use [ 5824.571929] iwlwifi 0000:03:00.0 wlan0: disabling HT as WMM/QoS is not supported by the AP [ 5824.571935] iwlwifi 0000:03:00.0 wlan0: disabling VHT as WMM/QoS is not supported by the AP [ 6956.290061] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [ 6956.296671] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [ 6963.080560] iwlwifi 0000:03:00.0 wlan0: disabling HT/VHT due to WEP/TKIP use [ 6963.080566] iwlwifi 0000:03:00.0 wlan0: disabling HT as WMM/QoS is not supported by the AP [ 6963.080570] iwlwifi 0000:03:00.0 wlan0: disabling VHT as WMM/QoS is not supported by the AP [ 7613.469241] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [ 7613.475870] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [ 7620.201265] iwlwifi 0000:03:00.0 wlan0: disabling HT/VHT due to WEP/TKIP use [ 7620.201278] iwlwifi 0000:03:00.0 wlan0: disabling HT as WMM/QoS is not supported by the AP [ 7620.201285] iwlwifi 0000:03:00.0 wlan0: disabling VHT as WMM/QoS is not supported by the AP [ 8232.762453] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [ 8232.769065] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [ 8239.581772] iwlwifi 0000:03:00.0 wlan0: disabling HT/VHT due to WEP/TKIP use [ 8239.581784] iwlwifi 0000:03:00.0 wlan0: disabling HT as WMM/QoS is not supported by the AP [ 8239.581792] iwlwifi 0000:03:00.0 wlan0: disabling VHT as WMM/QoS is not supported by the AP [13763.634808] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [13763.641427] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 [16955.598953] iwlwifi 0000:03:00.0: L1 Disabled; Enabling L0S [16955.605574] iwlwifi 0000:03:00.0: Radio type=0x2-0x1-0x0 lshw:    *-network        description: Wireless interface        product: Centrino Advanced-N 6235        vendor: Intel Corporation        physical id: 0        bus info: pci@0000:03:00.0        logical name: wlan0        version: 24        serial: b4:b6:76:a0:4b:3c        width: 64 bits        clock: 33MHz        capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless        configuration: broadcast=yes driver=iwlwifi driverversion=3.8.0-32-generic firmware=18.168.6.1 ip=10.250.169.96 latency=0 link=yes multicast=yes wireless=IEEE 802.11abgn        resources: irq:46 memory:f7c00000-f7c01fff iwlist scan: Cell 02 - Address: 24:DE:C6:B0:C7:D9                     Channel:36                     Frequency:5.18 GHz (Channel 36)                     Quality=29/70  Signal level=-81 dBm                       Encryption key:on                     ESSID:"CatChat2x"                     Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 18 Mb/s; 24 Mb/s                               36 Mb/s; 48 Mb/s; 54 Mb/s                     Mode:Master                     Extra:tsf=0000004ff3fe419b                     Extra: Last beacon: 27820ms ago                     IE: Unknown: 0009436174436861743278                     IE: Unknown: 01088C129824B048606C                     IE: Unknown: 030124                     IE: IEEE 802.11i/WPA2 Version 1                         Group Cipher : CCMP                         Pairwise Ciphers (1) : CCMP                         Authentication Suites (1) : 802.1x                     IE: Unknown: 2D1ACC011BFFFF000000000000000000000000000000000000000000                     IE: Unknown: 3D1624001B000000FF000000000000000000000000000000                     IE: Unknown: DD180050F2020101800003A4000027A4000042435E0062322F00                     IE: Unknown: DD1E00904C33CC011BFFFF000000000000000000000000000000000000000000                     IE: Unknown: DD1A00904C3424001B000000FF000000000000000000000000000000           Cell 04 - Address: 24:DE:C6:B0:C3:E9                     Channel:149                     Frequency:5.745 GHz                     Quality=28/70  Signal level=-82 dBm                       Encryption key:on                     ESSID:"CatChat2x"                     Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 18 Mb/s; 24 Mb/s                               36 Mb/s; 48 Mb/s; 54 Mb/s                     Mode:Master                     Extra:tsf=000000181f60e19c                     Extra: Last beacon: 28680ms ago                     IE: Unknown: 0009436174436861743278                     IE: Unknown: 01088C129824B048606C                     IE: Unknown: 030195                     IE: Unknown: 050400010000                     IE: IEEE 802.11i/WPA2 Version 1                         Group Cipher : CCMP                         Pairwise Ciphers (1) : CCMP                         Authentication Suites (1) : 802.1x                     IE: Unknown: 2D1ACC011BFFFF000000000000000000000000000000000000000000                     IE: Unknown: 3D1695001B000000FF000000000000000000000000000000                     IE: Unknown: DD180050F2020101800003A4000027A4000042435E0062322F00                     IE: Unknown: DD1E00904C33CC011BFFFF000000000000000000000000000000000000000000                     IE: Unknown: DD1A00904C3495001B000000FF000000000000000000000000000000                     IE: Unknown: DD07000B8601040817                     IE: Unknown: DD0E000B860103006170313930333032           Cell 09 - Address: 24:DE:C6:B0:C0:29                     Channel:149                     Frequency:5.745 GHz                     Quality=39/70  Signal level=-71 dBm                       Encryption key:on                     ESSID:"CatChat2x"                     Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 18 Mb/s; 24 Mb/s                               36 Mb/s; 48 Mb/s; 54 Mb/s                     Mode:Master                     Extra:tsf=00000112fb688ede                     Extra: Last beacon: 27716ms ago ifconfig (while connected): wlan0     Link encap:Ethernet  HWaddr b4:b6:76:a0:4b:3c             inet addr:10.250.16.220  Bcast:10.250.31.255  Mask:255.255.240.0           inet6 addr: fe80::b6b6:76ff:fea0:4b3c/64 Scope:Link           UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1           RX packets:230023 errors:0 dropped:0 overruns:0 frame:0           TX packets:130970 errors:0 dropped:0 overruns:0 carrier:0           collisions:0 txqueuelen:1000            RX bytes:255999759 (255.9 MB)  TX bytes:16652605 (16.6 MB) iwconfig (while connected): wlan0     IEEE 802.11abgn  ESSID:"CatChat2x"             Mode:Managed  Frequency:5.745 GHz  Access Point: 24:DE:C6:B0:C0:29              Bit Rate=6 Mb/s   Tx-Power=15 dBm              Retry  long limit:7   RTS thr:off   Fragment thr:off           Power Management:off           Link Quality=36/70  Signal level=-74 dBm             Rx invalid nwid:0  Rx invalid crypt:0  Rx invalid frag:0           Tx excessive retries:0  Invalid misc:3   Missed beacon:0

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• AppHarbor - Azure Done Right AKA Heroku for .NET

  - by Robz / Fervent Coder

  Easy and Instant deployments and instant scale for .NET? Awhile back a few of us were looking at Ruby Gems as the answer to package management for .NET. The gems platform supported the concept of DLLs as packages although some changes would have needed to happen to have long term use for the entire community. From that we formed a partnership with some folks at Microsoft to make v2 into something that would meet wider adoption across the community, which people now call NuGet. So now we have the concept of package management. What comes next? Heroku Instant deployments and instant scaling. Stupid simple API. This is Heroku. It doesn’t sound like much, but when you think of how fast you can go from an idea to having someone else tinker with it, you can start to see its power. In literally seconds you can be looking at your rails application deployed and online. Then when you are ready to scale, you can do that. This is power. Some may call this “cloud-computing” or PaaS (Platform as a Service). I first ran into Heroku back in July when I met Nick of RubyGems.org. At the time there was no alternative in the .NET-o-sphere. I don’t count Windows Azure, mostly because it is not simple and I don’t believe there is a free version. Heroku itself would not lend itself well to .NET due to the nature of platforms and each language’s specific needs (solution stack).  So I tucked the idea in the back of my head and moved on. AppHarbor Enters The Scene I’m not sure when I first heard about AppHarbor as a possible .NET version of Heroku. It may have been in November, but I didn’t actually try it until January. I was instantly hooked. AppHarbor is awesome! It still has a ways to go to be considered Heroku for .NET, but it already has a growing community. I created a video series (at the bottom of this post) that really highlights how fast you can get a product onto the web and really shows the power and simplicity of AppHarbor. Deploying is as simple as a git/hg push to appharbor. From there they build your code, run any unit tests you have and deploy it if everything succeeds. The screen on the right shows a simple and elegant UI to getting things done. The folks at AppHarbor graciously gave me a limited number of invites to hand out. If you are itching to try AppHarbor then navigate to: https://appharbor.com/account/new?inviteCode=ferventcoder  After playing with it, send feedback if you want more features. Go vote up two features I want that will make it more like Heroku. Disclaimer: I am in no way affiliated with AppHarbor and have not received any funds or favors from anyone at AppHarbor. I just think it is awesome and I want others to know about it. From Zero To Deployed in 15 Minutes (Or Less) Now I have a challenge for you. I created a video series showing how fast I could go from nothing to a deployed application. It could have been from Zero to Deployed in Less than 5 minutes, but I wanted to show you the tools a little more and give you an opportunity to beat my time. And that’s the challenge. Beat my time and show it in a video response. The video series is below (at least one of the videos has to be watched on YouTube). The person with the best time by March 15th @ 11:59PM CST will receive a prize. Ground rules: .NET Application with a valid database connection Start from Zero Deployed with AppHarbor or an alternative A timer displayed in the video that runs during the entire process Video response published on YouTube or acceptable alternative Video(s) must be published by March 15th at 11:59PM CST. Either post the link here as a comment or on YouTube as a response (also by 11:59PM CST March 15th) From Zero To Deployed In 15 Minutes (Or Less) Part 1 From Zero To Deployed In 15 Minutes (Or Less) Part 2 From Zero To Deployed In 15 Minutes (Or Less) Part 3

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• What to do after a servicing fails on TFS 2010

  - by Martin Hinshelwood

  What do you do if you run a couple of hotfixes against your TFS 2010 server and you start to see seem odd behaviour? A customer of mine encountered that very problem, but they could not just, or at least not easily, go back a version.   You see, around the time of the TFS 2010 launch this company decided to upgrade their entire 250+ development team from TFS 2008 to TFS 2010. They encountered a few problems, owing mainly to the size of their TFS deployment, and the way they were using TFS. They were not doing anything wrong, but when you have the largest deployment of TFS outside of Microsoft you tend to run into problems that most people will never encounter. We are talking half a terabyte of source control in TFS with over 80 proxy servers. Its certainly the largest deployment I have ever heard of. When they did their upgrade way back in April, they found two major flaws in the product that meant that they had to back out of the upgrade and wait for a couple of hotfixes. KB983504 – Hotfix KB983578 – Patch KB2401992 -Hotfix In the time since they got the hotfixes they have run 6 successful trial migrations, but we are not talking minutes or hours here. When you have 400+ GB of data it takes time to copy it around. It takes time to do the upgrade and it takes time to do a backup. Well, last week it was crunch time with their developers off for Christmas they had a window of opportunity to complete the upgrade. Now these guys are good, but they wanted Northwest Cadence to be available “just in case”. They did not expect any problems as they already had 6 successful trial upgrades. The problems surfaced around 20 hours in after the first set of hotfixes had been applied. The new Team Project Collection, the only thing of importance, had disappeared from the Team Foundation Server Administration console. The collection would not reattach either. It would not even list the new collection as attachable! Figure: We know there is a database there, but it does not This was a dire situation as 20+ hours to repeat would leave the customer over time with 250+ developers sitting around doing nothing. We tried everything, and then we stumbled upon the command of last resort. TFSConfig Recover /ConfigurationDB:SQLServer\InstanceName;TFS_ConfigurationDBName /CollectionDB:SQLServer\instanceName;"Collection Name" -http://msdn.microsoft.com/en-us/library/ff407077.aspx WARNING: Never run this command! Now this command does something a little nasty. It assumes that there really should not be anything wrong and sets about fixing it. It ignores any servicing levels in the Team Project Collection database and forcibly applies the latest version of the schema. I am sure you can imagine the types of problems this may cause when the schema is updated leaving the data behind. That said, as far as we could see this collection looked good, and we were even able to find and attach the team project collection to the Configuration database. Figure: After attaching the TPC it enters a servicing mode After reattaching the team project collection we found the message “Re-Attaching”. Well, fair enough that sounds like something that may need to happen, and after checking that there was disk IO we left it to it. 14+ hours later, it was still not done so the customer raised a priority support call with MSFT and an engineer helped them out. Figure: Everything looks good, it is just offline. Tip: Did you know that these logs are not represented in the ~/Logs/* folder until they are opened once? The engineer dug around a bit and listened to our situation. He knew that we had run the dreaded “tfsconfig restore”, but was not phased. Figure: This message looks suspiciously like the wrong servicing version As it turns out, the servicing version was slightly out of sync with the schema. KB Schema Successful           KB983504 341 Yes   KB983578 344 sort of   KB2401992 360 nope   Figure: KB, Schema table with notation to its success The Schema version above represents the final end of run version for that hotfix or patch. The only way forward The problem was that the version was somewhere between 341 and 344. This is not a nice place to be in and the engineer give us the  only way forward as the removal of the servicing number from the database so that the re-attach process would apply the latest schema. if his sounds a little like the “tfsconfig recover” command then you are exactly right. Figure: Sneakily changing that 3 to a 1 should do the trick Figure: Changing the status and dropping the version should do it Now that we have done that we should be able to safely reattach and enable the Team Project Collection. Figure: The TPC is now all attached and running You may think that this is the end of the story, but it is not. After a while of mulling and seeking expert advice we came to the opinion that the database was, for want of a better term, “hosed”. There could well be orphaned data in there and the likelihood that we would have problems later down the line is pretty high. We contacted the customer back and made them aware that in all likelihood the repaired database was more like a “cut and shut” than anything else, and at the first sign of trouble later down the line was likely to split in two. So with 40+ hours invested in getting this new database ready the customer threw it away and started again. What would you do? Would you take the “cut and shut” to production and hope for the best?

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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• Defaulting the HLSL Vertex and Pixel Shader Levels to Feature Level 9_1 in VS 2012

  - by Michael B. McLaughlin

  I love Visual Studio 2012. But this is not a post about that. This is a post about tweaking one particular parameter that I’ve found a bit annoying. Disclaimer: You will be modifying important MSBuild files. If you screw up you will break your build tools. And maybe your computer will catch fire. I’m not responsible. No warranties or guaranties of any sort. This info is provided “as is”. By default, if you add a new vertex shader or pixel shader item to a project, it will be set to build with shader profile 4.0_level_9_3. If you need 9_3 functionality, this is all well and good. But (especially for Windows Store apps) you really want to target the lowest shader profile possible so that your game will run on as many computers as possible. So it’s a good idea to default to 9_1. To do this you could add in new HLSL files via “Add->New Item->Visual C++->HLSL->______ Shader File (.hlsl)” and then edit the shader files’ properties to set them manually to use 9_1 via “Properties->HLSL Compiler->General->Shader Model”. This is fine unless you forget to do this once and then submit your game with 9_3 shaders instead of 9_1 shaders to the Windows Store or to some other game store. Then you’d wind up with either rejection or angry “this doesn’t work on my computer! ripoff!” messages. There’s another option though. In “Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE\ItemTemplates\VC\HLSL\1033\VertexShader” (note the path might vary slightly for you if you are using a 32-bit system or have a non-ENU version of Visual Studio 2012) you will find a “VertexShader.vstemplate” file. If you open this file in a text editor (e.g. Notepad++), then inside the CustomParameters tag within the TemplateContent tag you should see a CustomParameter tag for the ShaderType, i.e.: <CustomParameter Name="$ShaderType$" Value="Vertex"/> On a new line, we are going to add another CustomParameter tag to the CustomParameters tag. It will look like this: <CustomParameter Name="$ShaderModel$" Value="4.0_level_9_1"/> such that we now have:     <CustomParameters>       <CustomParameter Name="$ShaderType$" Value="Vertex"/>       <CustomParameter Name="$ShaderModel$" Value="4.0_level_9_1"/>     </CustomParameters> You can then save the file (you will need to be an Administrator or have Administrator access). Back in the 1033 directory (or whatever the number is for your language), go into the “PixelShader” directory. Edit the “PixelShader.vstemplate” file and make the same change (note that this time $ShaderType$ is “Pixel” not “Vertex”; you shouldn’t be changing that line anyway, but if you were to just copy and replace the above four lines then you will wind up creating pixel shaders that the HLSL compiler would try to compile as vertex shaders, with all sort of weird errors as a result). Once you’ve added the $ShaderModel$ line to “PixelShader.vstemplate” and have saved it, everything should be done. Since Feature Level 9_1 and 9_3 don’t support any of the other shader types, those are set to default to their appropriate minimums already (Compute and Geometry are set to “4.0” and Domain and Hull are set to “5.0”, which are their respective minimums (though not all 4.0 cards support Compute shaders; they were an optional feature added with DirectX 10.1 and only became required for DirectX 11 hardware). In case you are wondering where these magic values come from, you can find them all in the “fxc.xml” file in the “\Program Files (x86)\MSBuild\Microsoft.CPP\v4.0\V110\1033” directory (or whatever your language number is; 1033 is ENU and various other product languages have their own respective numbers (see: http://msdn.microsoft.com/en-us/goglobal/bb964664.aspx ) such that Japanese is 1041 (for example), though for all I know MSBuild tasks might be 1033 for everyone). If, like me, you installed VS 2012 to a drive other than the C:\ drive, you will find the vstemplate files in the drive to which you installed VS 2012 (D:\ in my case) but you will find the fxc.xml file on the C:\ drive. You should not edit fxc.xml. You will almost definitely break things by doing that; it’s just something you can look through to see all the other options that the FXC task takes such that you could, if needed, add further CustomParameter tags if you wanted to default to other supported options. I haven’t tried any others though so I don’t have any advice on how to set them.

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• yield – Just yet another sexy c# keyword?

  - by George Mamaladze

  yield (see NSDN c# reference) operator came I guess with .NET 2.0 and I my feeling is that it’s not as wide used as it could (or should) be.   I am not going to talk here about necessarity and advantages of using iterator pattern when accessing custom sequences (just google it).   Let’s look at it from the clean code point of view. Let's see if it really helps us to keep our code understandable, reusable and testable.   Let’s say we want to iterate a tree and do something with it’s nodes, for instance calculate a sum of their values. So the most elegant way would be to build a recursive method performing a classic depth traversal returning the sum.           private int CalculateTreeSum(Node top)         {             int sumOfChildNodes = 0;             foreach (Node childNode in top.ChildNodes)             {                 sumOfChildNodes += CalculateTreeSum(childNode);             }             return top.Value + sumOfChildNodes;         }     “Do One Thing” Nevertheless it violates one of the most important rules “Do One Thing”. Our  method CalculateTreeSum does two things at the same time. It travels inside the tree and performs some computation – in this case calculates sum. Doing two things in one method is definitely a bad thing because of several reasons: ·          Understandability: Readability / refactoring ·          Reuseability: when overriding - no chance to override computation without copying iteration code and vice versa. ·          Testability: you are not able to test computation without constructing the tree and you are not able to test correctness of tree iteration.   I want to spend some more words on this last issue. How do you test the method CalculateTreeSum when it contains two in one: computation & iteration? The only chance is to construct a test tree and assert the result of the method call, in our case the sum against our expectation. And if the test fails you do not know wether was the computation algorithm wrong or was that the iteration? At the end to top it all off I tell you: according to Murphy’s Law the iteration will have a bug as well as the calculation. Both bugs in a combination will cause the sum to be accidentally exactly the same you expect and the test will PASS. J   Ok let’s use yield! That’s why it is generally a very good idea not to mix but isolate “things”. Ok let’s use yield!           private int CalculateTreeSumClean(Node top)         {             IEnumerable<Node> treeNodes = GetTreeNodes(top);             return CalculateSum(treeNodes);         }             private int CalculateSum(IEnumerable<Node> nodes)         {             int sumOfNodes = 0;             foreach (Node node in nodes)             {                 sumOfNodes += node.Value;             }             return sumOfNodes;         }           private IEnumerable<Node> GetTreeNodes(Node top)         {             yield return top;             foreach (Node childNode in top.ChildNodes)             {                 foreach (Node currentNode in GetTreeNodes(childNode))                 {                     yield return currentNode;                 }             }         }   Two methods does not know anything about each other. One contains calculation logic another jut the iteration logic. You can relpace the tree iteration algorithm from depth traversal to breath trevaersal or use stack or visitor pattern instead of recursion. This will not influence your calculation logic. And vice versa you can relace the sum with product or do whatever you want with node values, the calculateion algorithm is not aware of beeng working on some tree or graph.  How about not using yield? Now let’s ask the question – what if we do not have yield operator? The brief look at the generated code gives us an answer. The compiler generates a 150 lines long class to implement the iteration logic.       [CompilerGenerated]     private sealed class <GetTreeNodes>d__0 : IEnumerable<Node>, IEnumerable, IEnumerator<Node>, IEnumerator, IDisposable     {         ...        150 Lines of generated code        ...     }   Often we compromise code readability, cleanness, testability, etc. – to reduce number of classes, code lines, keystrokes and mouse clicks. This is the human nature - we are lazy. Knowing and using such a sexy construct like yield, allows us to be lazy, write very few lines of code and at the same time stay clean and do one thing in a method. That's why I generally welcome using staff like that.   Note: The above used recursive depth traversal algorithm is possibly the compact one but not the best one from the performance and memory utilization point of view. It was taken to emphasize on other primary aspects of this post.

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• Developing Schema Compare for Oracle (Part 5): Query Snapshots

  - by Simon Cooper

  If you've emailed us about a bug you've encountered with the EAP or beta versions of Schema Compare for Oracle, we probably asked you to send us a query snapshot of your databases. Here, I explain what a query snapshot is, and how it helps us fix your bug. Problem 1: Debugging users' bug reports When we started the Schema Compare project, we knew we were going to get problems with users' databases - configurations we hadn't considered, features that weren't installed, unicode issues, wierd dependencies... With SQL Compare, users are generally happy to send us a database backup that we can restore using a single RESTORE DATABASE command on our test servers and immediately reproduce the problem. Oracle, on the other hand, would be a lot more tricky. As Oracle generally has a 1-to-1 mapping between instances and databases, any databases users sent would have to be restored to their own instance. Furthermore, the number of steps required to get a properly working database, and the size of most oracle databases, made it infeasible to ask every customer who came across a bug during our beta program to send us their databases. We also knew that there would be lots of issues with data security that would make it hard to get backups. So we needed an easier way to be able to debug customers issues and sort out what strange schema data Oracle was returning. Problem 2: Test execution time Another issue we knew we would have to solve was the execution time of the tests we would produce for the Schema Compare engine. Our initial prototype showed that querying the data dictionary for schema information was going to be slow (at least 15 seconds per database), and this is generally proportional to the size of the database. If you're running thousands of tests on the same databases, each one registering separate schemas, not only would the tests would take hours and hours to run, but the test servers would be hammered senseless. The solution To solve these, we needed to be able to populate the schema of a database without actually connecting to it. Well, the IDataReader interface is the primary way we read data from an Oracle server. The data dictionary queries we use return their data in terms of simple strings and numbers, which we then process and reconstruct into an object model, and the results of these queries are identical for identical schemas. So, we can record the raw results of the queries once, and then replay these results to construct the same object model as many times as required without needing to actually connect to the original database. This is what query snapshots do. They are binary files containing the raw unprocessed data we get back from the oracle server for all the queries we run on the data dictionary to get schema information. The core of the query snapshot generation takes the results of the IDataReader we get from running queries on Oracle, and passes the row data to a BinaryWriter that writes it straight to a file. The query snapshot can then be replayed to create the same object model; when the results of a specific query is needed by the population code, we can simply read the binary data stored in the file on disk and present it through an IDataReader wrapper. This is far faster than querying the server over the network, and allows us to run tests in a reasonable time. They also allow us to easily debug a customers problem; using a simple snapshot generation program, users can generate a query snapshot that could be sent along with a bug report that we can immediately replay on our machines to let us debug the issue, rather than having to obtain database backups and restore databases to test systems. There are also far fewer problems with data security; query snapshots only contain schema information, which is generally less sensitive than table data. Query snapshots implementation However, actually implementing such a feature did have a couple of 'gotchas' to it. My second blog post detailed the development of the dependencies algorithm we use to ensure we get all the dependencies in the database, and that algorithm uses data from both databases to find all the needed objects - what database you're comparing to affects what objects get populated from both databases. We get information on these additional objects using an appropriate WHERE clause on all the population queries. So, in order to accurately replay the results of querying the live database, the query snapshot needs to be a snapshot of a comparison of two databases, not just populating a single database. Furthermore, although the code population queries (eg querying all_tab_cols to get column information) can simply be passed straight from the IDataReader to the BinaryWriter, we need to hook into and run the live dependencies algorithm while we're creating the snapshot to ensure we get the same WHERE clauses, and the same query results, as if we were populating straight from a live system. We also need to store the results of the dependencies queries themselves, as the resulting dependency graph is stored within the OracleDatabase object that is produced, and is later used to help order actions in synchronization scripts. This is significantly helped by the dependencies algorithm being a deterministic algorithm - given the same input, it will always return the same output. Therefore, when we're replaying a query snapshot, and processing dependency information, we simply have to return the results of the queries in the order we got them from the live database, rather than trying to calculate the contents of all_dependencies on the fly. Query snapshots are a significant feature in Schema Compare that really helps us to debug problems with the tool, as well as making our testers happier. Although not really user-visible, they are very useful to the development team to help us fix bugs in the product much faster than we otherwise would be able to.

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• Real Time BI in the Real World

  - by tobin.gilman(at)oracle.com

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} One of my favorite BI offerings from Oracle is a solution called Oracle Real Time Decisions.  Whenever I mention this product in customer meetings, eyes light up.  There are some fascinating examples of customers using it to up-sell, cross-sell, increase customer retention, and reduce risk in real time, with off the charts return on investment. I plan to share some of those stories in a future blog.  In this post however, I want to share some far more common real time analytics use case scenarios that are being addressed with widely deployed Oracle BI and data integration technologies Not all real time BI applications require continuous learning, predictive modeling, and data mining.  Many simply require the ability to integrate, aggregate, and access information that is current (typically within in few minutes or a few seconds).  The use cases are infinite.  A few I've seen: ·         Purchasing agents need to match demand against available inventory ·         Manufacturing planners need to monitor current parts and material against scheduled build plans ·         Airline agents need to match ticket demand against flight schedules, ·         Human resources managers need to track the status of global hiring requisitions against current headcount authorizations...you get the idea. One way of doing this is to run reports or federated queries directly against transactional systems.  That approach can be viable if you only need to access simple data sets on rare occasions.  High volume and complex queries can quickly bog down performance of mission critical transactional systems.  There is an architecturally simple way of solving the problem, and it's being applied by real companies around the world to solve real needs in real time.    Cbeyond is an Atlanta, GA based  provider of voice, data and mobile business applications delivers.  They deliver real time information to its call center agents  as they are interacting with their customers. The data they need resides in production CRM and other transactional systems, but  instead or reporting directly off the those systems, data is first moved to an operational data store (ODS).  Rather than running data intensive, time consuming, and performance degrading batch ETL routines to populate the ODS, Cbeyond uses Oracle Golden Gate software to incrementally capture and move only the changed records from log files of the transactional systems every few minutes.  There is no impact on transactional system performance, and the information needed by call center representatives is up to date.  Oracle Business Intelligence software presents the information to services reps in a rich, visual, and highly interactive format. Avea is similar to Cbeyond.  They are a telecommunications company who integrates billing and customer information in an ODS that is accessed by their call center agents in real time using Oracle Golden Gate and Oracle Business Intelligence.  They've taken it a step further by using the ODS to feed a data warehouse.  The operational data store provides the current information needed by call center agents during "in flight" customer interactions.  The data warehouse is used for more sophisticated analysis of historical data.  For maximum performance, both the ODS and data warehouse run on the Oracle Exadata Database Machine. These are practical illustrations of companies addressing real time reporting and analysis needs using established business intelligence/data warehousing methodologies and tools common to many IT departments.  If real time BI could benefit your organization, you may be already be closer than you thought to having the pieces in place to solving the problem.    Give us a shout if you are interested in learning more or if you have an interesting use or approach to real-time BI.

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• How customers view and interact with a company

  The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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• What Can We Learn About Software Security by Going to the Gym

  - by Nick Harrison

  There was a recent rash of car break-ins at the gym. Not an epidemic by any stretch, probably 4 or 5, but still... My gym used to allow you to hang your keys from a peg board at the front desk. This way you could come to the gym dressed to work out, lock your valuables in your car, and not have anything to worry about. Ignorance is bliss. The problem was that anyone who wanted to could go pick up your car keys, click the unlock button and find your car. Once there, they could rummage through your stuff and then walk back in and finish their workout as if nothing had happened. The people doing this were a little smatter then the average thief and would swipe some but not all of your cash leaving everything else in place. Most thieves would steal the whole car and be busted more quickly. The victims were unaware that anything had happened for several days. Fortunately, once the victims realized what had happened, the gym was still able to pull security tapes and find out who was misbehaving. All of the bad guys were busted, and everyone can now breathe a sigh of relieve. It is once again safe to go to the gym. Except there was still a fundamental problem. Putting your keys on a peg board by the front door is just asking for bad things to happen. One person got busted exploiting this security flaw. Others can still be exploiting it. In fact, others may well have been exploiting it and simply never got caught. How long would it take you to realize that $10 was missing from your wallet, if everything else was there? How would you even know when it went missing? Would you go to the front desk and even bother to ask them to review security tapes if you were only missing a small amount. Once highlighted, it is easy to see how commonly such vulnerability may have been exploited. So the gym did the very reasonable precaution of removing the peg board. To me the most shocking part of this story is the resulting uproar from gym members losing the convenient key peg. How dare they remove the trusted peg board? How can I work out now, I have to carry my keys from machine to machine? How can I enjoy my workout with this added inconvenience? This all happened a couple of weeks ago, and some people are still complaining. In light of the recent high profile hacking, there are a couple of parallels that can be drawn. Many web sites are riddled with vulnerabilities are crazy and easily exploitable as leaving your car keys by the front door while you work out. No one ever considered thanking the people who were swiping these keys for pointing out the vulnerability. Without a hesitation, they had their gym memberships revoked and are awaiting prosecution. The gym did recognize the vulnerability for what it is, and closed up that attack vector. What can we learn from this? Monitoring and logging will not prevent a crime but they will allow us to identify that a crime took place and may help track down who did it. Once we find a security weakness, we need to eliminate it. We may never identify and eliminate all security weaknesses, but we cannot allow well known vulnerabilities to persist in our system. In our case, we are not likely to meet resistance from end users. We are more likely to meet resistance from stake holders, product owners, keeper of schedules and budgets. We may meet resistance from integration partners, co workers, and third party vendors. Regardless of the source, we will see resistance, but the weakness needs to be dealt with. There is no need to glorify a cracker for bringing to light a security weakness. Regardless of their claimed motives, they are not heroes. There is also no point in wasting time defending weaknesses once they are identified. Deal with the weakness and move on. In may be embarrassing to find security weaknesses in our systems, but it is even more embarrassing to continue ignoring them. Even if it is unpopular, we need to seek out security weaknesses and eliminate them when we find them. http://www.sans.org has put together the Common Weakness Enumeration http://cwe.mitre.org/ which lists out common weaknesses. The site navigation takes a little getting used to, but there is a treasure trove here. Here is the detail page for SQL Injection. It clearly states how this can be exploited, in case anyone doubts that the weakness should be taken seriously, and more importantly how to mitigate the risk.

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• Vendors: Partners or Salespeople?

  - by BuckWoody

  I got a great e-mail from a friend that asked about how he could foster a better relationship with his vendors. So many times when you work with a vendor it’s more of a used-car sales experience than a partnership – but you can actually make your vendor more of a partner, as long as you both set some ground-rules at the start. Sit down with your vendor, and have a heart-to-heart talk with them, explain that they won’t win every time, but that you’re willing to work with them in an honest way on both sides. Here’s the advice I sent him verbatim. I hope this post generates lots of comments from both customers and vendors. I don’t expect that you’ve had a great experience with your Microsoft reps, but I happen to work with some of the best sales teams in the business, and our clients tell us that all the time. “The key to this relationship is to keep the audience really small. Ideally there should be one person from your side that is responsible for the relationship, and one from the vendor’s side. Each responsible person should have the authority to make decisions, and to bring in other folks as needed for a given topic, project or decision.   For Microsoft, this is called an “Account Manager” – they aren’t technical, they aren’t sales. They “own” a relationship with a company. They learn what the company does, who does it, and how. They are responsible to understand what the challenges in your company are. While they don’t know the bits and bytes of everything we sell, they know what each thing does, and who to talk to about it. I get a call from an Account Manager every week that has pre-digested an issue at an organization and says to me: “I need you to set up an architectural meeting with their technical staff to get a better read on how we can help with problem X.” I do that and then report back to the Account Manager what we learned.  All through this process there’s the atmosphere of a “team”, not a “sales opportunity” per se. I’ve even recommended that the firm use a rival product, and I’ve never gotten push-back on that decision from my Account Managers.   But that brings up an interesting point. Someone pays an Account Manager and pays me. They expect something in return. At some point, you have to buy something. Not every time, not every situation – sometimes it’s just helping you with what you already bought from us. But the point is that you can’t expect lots of love and never spend any money. That’s the way business works.   Finally, don’t view the vendor as someone with their hand in your pocket – somebody that’s just trying to sell you something and doesn’t care if they ever see you again – unless they deserve it. There are plenty of “love them and leave them” companies out there, and you may have even had this experience with us, but that isn’t the case in the firms I work with. In fact, my customers get a questionnaire that asks them that exact question. “How many times have you seen your account team? Did you like your interaction with them? Can they do better?” My raises, performance reviews and general standing in my group are based on the answers the company gives.  Ask your vendor if they measure their sales and support teams this way – if not, seek another vendor to partner with.   Partnering with someone is a big deal. It involves time and effort on your part, and on the vendor’s part. If either of you isn’t pulling your weight, it just won’t work. You have every right to expect them to treat you as a partner, and they have the same right for your side.” Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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