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  • Windows Azure Evolution - Web Sites (aka Antares) Part 1

    - by Shaun
    This is the 3rd post of my Windows Azure Evolution series, focus on the new features and enhancement which was alone with the Windows Azure Platform Upgrade June 2012, announced at the MEET Windows Azure event on 7th June. In the first post I introduced the new preview developer portal and how to works for the existing features such as cloud services, storages and SQL databases. In the second one I talked about the Windows Azure .NET SDK 1.7 on the latest Visual Studio 2012 RC on Windows 8. From this one I will begin to introduce some new features. Now let’s have a look on the first one of them, Windows Azure Web Sites.   Overview Windows Azure Web Sites (WAWS), as known as Antares, was a new feature still in preview stage in this upgrade. It allows people to quickly and easily deploy websites to a highly scalable cloud environment, uses the languages and open source apps of the choice then deploy such as FTP, Git and TFS. It also can be integrated with Windows Azure services like SQL Database, Caching, CDN and Storage easily. After read its introduction we may have a question: since we can deploy a website from both cloud service web role and web site, what’s the different between them? So, let’s have a quick compare.   CLOUD SERVICE WEB SITE OS Windows Server Windows Server Virtualization Windows Azure Virtual Machine Windows Azure Virtual Machine Host IIS IIS Platform ASP.NET WebForm, ASP.NET MVC, WCF ASP.NET WebForm, ASP.NET MVC, PHP Language C#, VB.NET C#, VB.NET, PHP Database SQL Database SQL Database, MySQL Architecture Multi layered, background worker, message queuing, etc.. Simple website with backend database. VS Project Windows Azure Cloud Service ASP.NET Web Form, ASP.NET MVC, etc.. Out-of-box Gallery (none) Drupal, DotNetNuke, WordPress, etc.. Deployment Package upload, Visual Studio publish FTP, Git, TFS, WebMatrix Compute Mode Dedicate VM Shared Across VMs, Dedicate VM Scale Scale up, scale out Scale up, scale out As you can see, there are many difference between the cloud service and web site, but the main point is that, the cloud service focus on those complex architecture web application. For example, if you want to build a website with frontend layer, middle business layer and data access layer, with some background worker process connected through the message queue, then you should better use cloud service, since it provides full control of your code and application. But if you just want to build a personal blog or a  business portal, then you can use the web site. Since the web site have many galleries, you can create them even without any coding and configuration. David Pallmann have an awesome figure explains the benefits between the could service, web site and virtual machine.   Create a Personal Blog in Web Site from Gallery As I mentioned above, one of the big feature in WAWS is to build a website from an existing gallery, which means we don’t need to coding and configure. What we need to do is open the windows azure developer portal and click the NEW button, select WEB SITE and FROM GALLERY. In the popping up windows there are many websites we can choose to use. For example, for personal blog there are Orchard CMS, WordPress; for CMS there are DotNetNuke, Drupal 7, mojoPortal. Let’s select WordPress and click the next button. The next step is to configure the web site. We will need to specify the DNS name and select the subscription and region. Since the WordPress uses MySQL as its backend database, we also need to create a MySQL database as well. Windows Azure Web Sites utilize ClearDB to host the MySQL databases. You cannot create a MySQL database directly from SQL Databases section. Finally, since we selected to create a new MySQL database we need to specify the database name and region in the last step. Also we need to accept the ClearDB’s terms as well. Then windows azure platform will download the WordPress codes and deploy the MySQL database and website. Then it will be ready to use. Select the website and click the BROWSE button, the WordPress administration page will be shown. After configured the WordPress here is my personal web blog on the cloud. It took me no more than 10 minutes to establish without any coding.   Monitor, Configure, Scale and Linked Resources Let’s click into the website I had just created in the portal and have a look on what we can do. In the website details page where are five sections. - Dashboard The overall information about this website, such as the basic usage status, public URL, compute mode, FTP address, subscription and links that we can specify the deployment credentials, TFS and Git publish setting, etc.. - Monitor Some status information such as the CPU usage, memory usage etc., errors, etc.. We can add more metrics by clicking the ADD METRICS button and the bottom as well. - Configure Here we can set the configurations of our website such as the .NET and PHP runtime version, diagnostics settings, application settings and the IIS default documents. - Scale This is something interesting. In WAWS there are two compute mode or called web site mode. One is “shared”, which means our website will be shared with other web sites in a group of windows azure virtual machines. Each web site have its own process (w3wp.exe) with some sandbox technology to isolate from others. When we need to scaling-out our web site in shared mode, we actually increased the working process count. Hence in shared mode we cannot specify the virtual machine size since they are shared across all web sites. This is a little bit different than the scaling mode of the cloud service (hosted service web role and worker role). The other mode called “dedicate”, which means our web site will use the whole windows azure virtual machine. This is the same hosting behavior as cloud service web role. In web role it will be deployed on the virtual machines we specified and all of them are only used by us. In web sites dedicate mode, it’s the same. In this mode when we scaling-out our web site we will use more virtual machines, and each of them will only host our own website. And we can specify the virtual machine size in this mode. In the developer portal we can select which mode we are using from the scale section. In shared mode we can only specify the instance count, but in dedicate mode we can specify the instance size as well as the instance count. - Linked Resource The MySQL database created alone with the creation of our WordPress web site is a linked resource. We can add more linked resources in this section.   Pricing For the web site itself, since this feature is in preview period if you are using shared mode, then you will get free up to 10 web sites. But if you are using dedicate mode, the price would be the virtual machines you are using. For example, if you are using dedicate and configured two middle size virtual machines then you will pay $230.40 per month. If there is SQL Database linked to your web site then they will be charged separately based on the Pay-As-You-Go price. For example a 1GB web edition database costs $9.99 per month. And the bandwidth will be charged as well. For example 10GB outbound data transfer costs $1.20 per month. For more information about the pricing please have a look at the windows azure pricing page.   Summary Windows Azure Web Sites gives us easier and quicker way to create, develop and deploy website to window azure platform. Comparing with the cloud service web role, the WAWS have many out-of-box gallery we can use directly. So if you just want to build a blog, CMS or business portal you don’t need to learn ASP.NET, you don’t need to learn how to configure DotNetNuke, you don’t need to learn how to prepare PHP and MySQL. By using WAWS gallery you can establish a website within 10 minutes without any lines of code. But in some cases we do need to code by ourselves. We may need to tweak the layout of our pages, or we may have a traditional ASP.NET or PHP web application which needed to migrated to the cloud. Besides the gallery WAWS also provides many features to download, upload code. It also provides the feature to integrate with some version control services such as TFS and Git. And it also provides the deploy approaches through FTP and Web Deploy. In the next post I will demonstrate how to use WebMatrix to download and modify the website, and how to use TFS and Git to deploy automatically one our code changes committed.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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  • HTML5-MVC application using VS2010 SP1

    - by nmarun
    This is my first attempt at creating HTML5 pages. VS 2010 allows working with HTML5 now (you just need to make a small change after installing SP1). So my Razor view is now a HTML5 page. I call this application - 5Commerce – (an over-simplified) HTML5 ECommerce site. So here’s the flow of the application: home page renders user enters first and last name, chooses a product and the quantity can enter additional instructions for the order place the order user is then taken to another page showing the order details Off to the details. This is what my page looks in Google Chrome 10 beta (or later) soon after it renders. Here are some of the things to observe on this. Look a little closer and you’ll see a border around the first name textbox – this is ‘autofocus’ in action. I’ve set the autofocus attribute on this textbox. So as soon as the page loads, this control gets focus. 1: <input type="text" autofocus id="firstName" class="inputWidth" data_minlength="" 2: data_maxlength="" placeholder="first name" /> See a partially grayed out ‘last name’ text in the second textbox. This is set using a placeholder attribute (see above). It gets wiped out on-focus and improves the UI visuals in general. The quantity textbox is actually a numerical-only textbox. 1: <input type="number" id="quantity" data_mincount="" class="inputWidth" /> The last line is for additional instructions. This looks like a label but it’s content is editable. Just adding the ‘contenteditable’ attribute to the span allow the user to edit the text inside. 1: <span contenteditable id="additionalInstructions" data_texttype="" class="editableContent">select text and edit </span> All of the above is just plain HTML (no lurking javascript acting in here). Makes it real clean and simple. Going more into the HTML, I see that the _Layout.cshtml already is using some HTML5 content. I created my project before installing SP1, so that was the reason for my surprise. 1: <!DOCTYPE html> This is the doctype declaration in HTML5 and this is supported even by IE6 (just take my word on IE6 now, don’t go install it to test it, especially when MS is doing an IE6 countdown). That’s just amazing and extremely easy to read remember and talk about a few less bytes on every call! I modified the rest of my _Layout.cshtml to the below: 1: <!DOCTYPE html> 2: <html> 3: <head> 4: <title>5Commerce - HTML 5 Ecommerce site</title> 5: <link href="@Url.Content("~/Content/Site.css")" rel="stylesheet" type="text/css" /> 6: <script src="@Url.Content("~/Scripts/jquery-1.4.4.min.js")" type="text/javascript"></script> 7: <script src="@Url.Content("~/Scripts/CustomScripts.js")" type="text/javascript"></script> 8: <script type="text/javascript"> 9: $(document).ready(function () { 10: WireupEvents(); 11: }); 12:</script> 13:  14: </head> 15:  16: <body role="document" class="bodybackground"> 17: <header role="heading"> 18: <h2>5Commerce - HTML 5 Ecommerce site!</h2> 19: </header> 20: <section id="mainForm"> 21: @RenderBody() 22: </section> 23: <footer id="page_footer" role="siteBaseInfo"> 24: <p>&copy; 2011 5Commerce Inc!</p> 25: </footer> 26: </body> 27: </html> I’m sure you’re seeing some of the new tags here. To give a brief intro about them: <header>, <footer>: Marks the header/footer region of a page or section. <section>: A logical grouping of content role attribute: Identifies the responsibility of an element. This attribute can be used by screen readers and can also be filtered through jQuery. SP1 also allows for some intellisense in HTML5. You see the other types of input fields – email, date, datetime, month, url and there are others as well. So once my page loads, i.e., ‘on document ready’, I’m wiring up the events following the principles of unobtrusive javascript. In the snippet below, I’m controlling the behavior of the input controls for specific events. 1: $("#productList").bind('change blur', function () { 2: IsSelectedProductValid(); 3: }); 4:  5: $("#quantity").bind('blur', function () { 6: IsQuantityValid(); 7: }); 8:  9: $("#placeOrderButton").click( 10: function () { 11: if (IsPageValid()) { 12: LoadProducts(); 13: } 14: }); This enables some client-side validation to occur before the data is sent to the server. These validation constraints are obtained through a JSON call to the WCF service and are set to the ‘data_’ attributes of the input controls. Have a look at the ‘GetValidators()’ function below: 1: function GetValidators() { 2: // the post to your webservice or page 3: $.ajax({ 4: type: "GET", //GET or POST or PUT or DELETE verb 5: url: "http://localhost:14805/OrderService.svc/GetValidators", // Location of the service 6: data: "{}", //Data sent to server 7: contentType: "application/json; charset=utf-8", // content type sent to server 8: dataType: "json", //Expected data format from server 9: processdata: true, //True or False 10: success: function (result) {//On Successfull service call 11: if (result.length > 0) { 12: for (i = 0; i < result.length; i++) { 13: if (result[i].PropertyName == "FirstName") { 14: if (result[i].MinLength > 0) { 15: $("#firstName").attr("data_minLength", result[i].MinLength); 16: } 17: if (result[i].MaxLength > 0) { 18: $("#firstName").attr("data_maxLength", result[i].MaxLength); 19: } 20: } 21: else if (result[i].PropertyName == "LastName") { 22: if (result[i].MinLength > 0) { 23: $("#lastName").attr("data_minLength", result[i].MinLength); 24: } 25: if (result[i].MaxLength > 0) { 26: $("#lastName").attr("data_maxLength", result[i].MaxLength); 27: } 28: } 29: else if (result[i].PropertyName == "Quantity") { 30: if (result[i].MinCount > 0) { 31: $("#quantity").attr("data_minCount", result[i].MinCount); 32: } 33: } 34: else if (result[i].PropertyName == "AdditionalInstructions") { 35: if (result[i].TextType.length > 0) { 36: $("#additionalInstructions").attr("data_textType", result[i].TextType); 37: } 38: } 39: } 40: } 41: }, 42: error: function (result) {// When Service call fails 43: alert('Service call failed: ' + result.status + ' ' + result.statusText); 44: } 45: }); 46:  47: //.... 48: } Just before the GetValidators() function runs and sets the validation constraints, this is what the html looks like (seen through the Dev tools of Chrome): After the function executes, you see the values in the ‘data_’  attributes. As and when we enter valid data into these fields, the error messages disappear, since the validation is bound to the blur event of the control. There you see… no error messages (well, the catch here is that once you enter THAT name, all errors disappear automatically). Clicking on ‘Place Order!’ runs the SaveOrder function. You can see the JSON for the order object that is getting constructed and passed to the WCF Service. 1: function SaveOrder() { 2: var addlInstructionsDefaultText = "select text and edit"; 3: var addlInstructions = $("span:first").text(); 4: if(addlInstructions == addlInstructionsDefaultText) 5: { 6: addlInstructions = ''; 7: } 8: var orderJson = { 9: AdditionalInstructions: addlInstructions, 10: Customer: { 11: FirstName: $("#firstName").val(), 12: LastName: $("#lastName").val() 13: }, 14: OrderedProduct: { 15: Id: $("#productList").val(), 16: Quantity: $("#quantity").val() 17: } 18: }; 19:  20: // the post to your webservice or page 21: $.ajax({ 22: type: "POST", //GET or POST or PUT or DELETE verb 23: url: "http://localhost:14805/OrderService.svc/SaveOrder", // Location of the service 24: data: JSON.stringify(orderJson), //Data sent to server 25: contentType: "application/json; charset=utf-8", // content type sent to server 26: dataType: "json", //Expected data format from server 27: processdata: false, //True or False 28: success: function (result) {//On Successfull service call 29: window.location.href = "http://localhost:14805/home/ShowOrderDetail/" + result; 30: }, 31: error: function (request, error) {// When Service call fails 32: alert('Service call failed: ' + request.status + ' ' + request.statusText); 33: } 34: }); 35: } The service saves this order into an XML file and returns the order id (a guid). On success, I redirect to the ShowOrderDetail action method passing the guid. This page will show all the details of the order. Although the back-end weightlifting is done by WCF, I did not show any of that plumbing-work as I wanted to concentrate more on the HTML5 and its associates. However, you can see it all in the source here. I do have one issue with HTML5 and this is an existing issue with HTML4 as well. If you see the snippet above where I’ve declared a textbox for first name, you’ll see the autofocus attribute just dangling by itself. It doesn’t follow the xml syntax of ‘key="value"’ allowing users to continue writing badly-formatted html even in the new version. You’ll see the same issue with the ‘contenteditable’ attribute as well. The work-around is that you can do ‘autofocus=”true”’ and it’ll work fine plus make it well-formatted. But unless the standards enforce this, there will be people (me included) who’ll get by, by just typing the bare minimum! Hoping this will get fixed in the coming version-updates. Source code here. Verdict: I think it’s time for us to embrace the new HTML5. Thank you HTML4 and Welcome HTML5.

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • BizTalk: History of one project architecture

    - by Leonid Ganeline
    "In the beginning God made heaven and earth. Then he started to integrate." At the very start was the requirement: integrate two working systems. Small digging up: It was one system. It was good but IT guys want to change it to the new one, much better, chipper, more flexible, and more progressive in technologies, more suitable for the future, for the faster world and hungry competitors. One thing. One small, little thing. We cannot turn off the old system (call it A, because it was the first), turn on the new one (call it B, because it is second but not the last one). The A has a hundreds users all across a country, they must study B. A still has a lot nice custom features, home-made features that cannot disappear. These features have to be moved to the B and it is a long process, months and months of redevelopment. So, the decision was simple. Let’s move not jump, let’s both systems working side-by-side several months. In this time we could teach the users and move all custom A’s special functionality to B. That automatically means both systems should work side-by-side all these months and use the same data. Data in A and B must be in sync. That’s how the integration projects get birth. Moreover, the specific of the user tasks requires the both systems must be in sync in real-time. Nightly synchronization is not working, absolutely.   First draft The first draft seems simple. Both systems keep data in SQL databases. When data changes, the Create, Update, Delete operations performed on the data, and the sync process could be started. The obvious decision is to use triggers on tables. When we are talking about data, we are talking about several entities. For example, Orders and Items [in Orders]. We decided to use the BizTalk Server to synchronize systems. Why it was chosen is another story. Second draft   Let’s take an example how it works in more details. 1.       User creates a new entity in the A system. This fires an insert trigger on the entity table. Trigger has to pass the message “Entity created”. This message includes all attributes of the new entity, but I focused on the Id of this entity in the A system. Notation for this message is id.A. System A sends id.A to the BizTalk Server. 2.       BizTalk transforms id.A to the format of the system B. This is easiest part and I will not focus on this kind of transformations in the following text. The message on the picture is still id.A but it is in slightly different format, that’s why it is changing in color. BizTalk sends id.A to the system B. 3.       The system B creates the entity on its side. But it uses different id-s for entities, these id-s are id.B. System B saves id.A+id.B. System B sends the message id.A+id.B back to the BizTalk. 4.       BizTalk sends the message id.A+id.B to the system A. 5.       System A saves id.A+id.B. Why both id-s should be saved on both systems? It was one of the next requirements. Users of both systems have to know the systems are in sync or not in sync. Users working with the entity on the system A can see the id.B and use it to switch to the system B and work there with the copy of the same entity. The decision was to store the pairs of entity id-s on both sides. If there is only one id, the entities are not in sync yet (for the Create operation). Third draft Next problem was the reliability of the synchronization. The synchronizing process can be interrupted on each step, when message goes through the wires. It can be communication problem, timeout, temporary shutdown one of the systems, the second system cannot be synchronized by some internal reason. There were several potential problems that prevented from enclosing the whole synchronization process in one transaction. Decision was to restart the whole sync process if it was not finished (in case of the error). For this purpose was created an additional service. Let’s call it the Resync service. We still keep the id pairs in both systems, but only for the fast access not for the synchronization process. For the synchronizing these id-s now are kept in one main place, in the Resync service database. The Resync service keeps record as: ·       Id.A ·       Id.B ·       Entity.Type ·       Operation (Create, Update, Delete) ·       IsSyncStarted (true/false) ·       IsSyncFinished (true/false0 The example now looks like: 1.       System A creates id.A. id.A is saved on the A. Id.A is sent to the BizTalk. 2.       BizTalk sends id.A to the Resync and to the B. id.A is saved on the Resync. 3.       System B creates id.B. id.A+id.B are saved on the B. id.A+id.B are sent to the BizTalk. 4.       BizTalk sends id.A+id.B to the Resync and to the A. id.A+id.B are saved on the Resync. 5.       id.A+id.B are saved on the B. Resync changes the IsSyncStarted and IsSyncFinished flags accordingly. The Resync service implements three main methods: ·       Save (id.A, Entity.Type, Operation) ·       Save (id.A, id.B, Entity.Type, Operation) ·       Resync () Two Save() are used to save id-s to the service storage. See in the above example, in 2 and 4 steps. What about the Resync()? It is the method that finishes the interrupted synchronization processes. If Save() is started by the trigger event, the Resync() is working as an independent process. It periodically scans the Resync storage to find out “unfinished” records. Then it restarts the synchronization processes. It tries to synchronize them several times then gives up.     One more thing, both systems A and B must tolerate duplicates of one synchronizing process. Say on the step 3 the system B was not able to send id.A+id.B back. The Resync service must restart the synchronization process that will send the id.A to B second time. In this case system B must just send back again also created id.A+id.B pair without errors. That means “tolerate duplicates”. Fourth draft Next draft was created only because of the aesthetics. As it always happens, aesthetics gave significant performance gain to the whole system. First was the stupid question. Why do we need this additional service with special database? Can we just master the BizTalk to do something like this Resync() does? So the Resync orchestration is doing the same thing as the Resync service. It is started by the Id.A and finished by the id.A+id.B message. The first works as a Start message, the second works as a Finish message.     Here is a diagram the whole process without errors. It is pretty straightforward. The Resync orchestration is waiting for the Finish message specific period of time then resubmits the Id.A message. It resubmits the Id.A message specific number of times then gives up and gets suspended. It can be resubmitted then it starts the whole process again: waiting [, resubmitting [, get suspended]], finishing. Tuning up The Resync orchestration resubmits the id.A message with special “Resubmitted” flag. The subscription filter on the Resync orchestration includes predicate as (Resubmit_Flag != “Resubmitted”). That means only the first Sync orchestration starts the Resync orchestration. Other Sync orchestration instantiated by the resubmitting can finish this Resync orchestration but cannot start another instance of the Resync   Here is a diagram where system B was inaccessible for some period of time. The Resync orchestration resubmitted the id.A two times. Then system B got the response the id.A+id.B and this finished the Resync service execution. What is interesting about this, there were submitted several identical id.A messages and only one id.A+id.B message. Because of this, the system B and the Resync must tolerate the duplicate messages. We also told about this requirement for the system B. Now the same requirement is for the Resunc. Let’s assume the system B was very slow in the first response and the Resync service had time to resubmit two id.A messages. System B responded not, as it was in previous case, with one id.A+id.B but with two id.A+id.B messages. First of them finished the Resync execution for the id.A. What about the second id.A+id.B? Where it goes? So, we have to add one more internal requirement. The whole solution must tolerate many identical id.A+id.B messages. It is easy task with the BizTalk. I added the “SinkExtraMessages” subscriber (orchestration with one receive shape), that just get these messages and do nothing. Real design Real architecture is much more complex and interesting. In reality each system can submit several id.A almost simultaneously and completely unordered. There are not only the “Create entity” operation but the Update and Delete operations. And these operations relate each other. Say the Update operation after Delete means not the same as Update after Create. In reality there are entities related each other. Say the Order and Order Items. Change on one of it could start the series of the operations on another. Moreover, the system internals are the “black boxes” and we cannot predict the exact content and order of the operation series. It worth to say, I had to spend a time to manage the zombie message problems. The zombies are still here, but this is not a problem now. And this is another story. What is interesting in the last design? One orchestration works to help another to be more reliable. Why two orchestration design is more reliable, isn’t it something strange? The Synch orchestration takes all the message exchange between systems, here is the area where most of the errors could happen. The Resync orchestration sends and receives messages only within the BizTalk server. Is there another design? Sure. All Resync functionality could be implemented inside the Sync orchestration. Hey guys, some other ideas?

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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  • OSB 11g & SAP – Single Channel/Program ID for Multiple IDOCs

    - by Shub Lahiri, A-Team
    Background This note is a supplement to the blog entry, SOA 11g & SAP – Single Channel/Program ID for Multiple IDOCs by Greg Mally. Greg has shown how a single SOA Suite composite can be used with iWay Adapters to receive multiple IDOC types via a single channel in the adapter, corresponding to a single programID on the SAP system. We will try to address the same requirements within the OSB framework here. Project Built - Design Time The basic build of an OSB project with iWay SAP Adapter, as seen in another entry in this blog, consists of working in OSB Design console and Application Explorer. OSB Design Time - Part 1 We will create a placeholder project first in OSB with a proper directory structure, so that we can export the WSDL, XSD and the JCA binding information from Application Explorer directly into this project. Application Explorer - iWay Design Time Tool Receiving IDOCs is classified as an inbound event within Application Explorer. For setting up events, a channel is first defined (e.g. iDoc_Channel) using the same PROGRAMID (RFC destination), as defined within SAP for the OSB server. Next, the same channel is used to export the JCA Inbound Event artifacts for the candidate IDOC, e.g. DEBMAS06 directly to the pre-created OSB project. Note that the validation for schema has been turned off. As a result, this will allow the adapter, at runtime, to use a single channel to receive multiple IDOC types from SAP and pass them on to the OSB runtime engine without any validation. In other words, we do not have to repeat the above step for each IDOC type. OSB Design Time - Part 2 Create 2 simple XML based Business Services to write to a file, e.g.  SAP_DEBMAS_File and SAP_MATMAS_File. Next, generate a Proxy Service using the JCA binding file exported from Application Explorer in the previous section. In the generated proxy service, edit the message flow and add a route node. Add a routing table in the route node with the following routing function. fn:local-name-from-QName(fn:node-name($body/*[1])) This function takes advantage of the fact that the XML payload at runtime, after translation by adapter, has the IDOC type as the top element. With the routing function in place, build the routing table to add 2 branches to route the IDOCs to the appropriate Business Service for writing the XML payload to files in separate directories. This completes the build of the OSB project. Testing - Run-Time After deployment and activation, the SAP adapter will wait to receive multiple types of IDOCs sent from the SAP system using a single channel. Upon receipt of the IDOCs, the OSB project will route them appropriately to save the corresponding XML payloads for different IDOC types in different directories.

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  • Expanding on requestaudit - Tracing who is doing what...and for how long

    - by Kyle Hatlestad
    One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing.  This tracing section summarizes the top service requests happening in the server along with how they are performing.  By default, it has 2 different rotations.  One happens every 2 minutes (listing up to 5 services) and another happens every 60 minutes (listing up to 20 services).  These traces provide the total time for all the requests against that service along with the number of requests and its average request time.  This information can provide a good start in possibly troubleshooting performance issues or tracking a particular issue.   [Read More] 

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  • Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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  • Passing Parameters Between Web-Services and JSF Pages

    - by shay.shmeltzer
    This is another quick demo that shows a common scenario that combines several demos I did in the past. The scenario – we have two web services, one returns a list of objects, the other allows us to update an object. We want to build a page flow where the first page shows us the list of objects, allows us to select one, and then we can edit that instance in the next page and call the second web service to update our data source. The demo shows: How to select a row and save the object value in a pageFlowScope. (using setPropertyListener). How to create a page that allows me to modify the value of the pageFlowScope object, and how to pass the object as a parameter to the second Web service. Check it out here:

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  • Azure Task Scheduling Options

    - by charlie.mott
    Currently, the Azure PaaS does not offer a distributed\resilient task scheduling service.  If you do want to host a task scheduling product\solution off-premise (and ideally use Azure), what are your options? PaaS Option 1: Worker Roles Use a worker role to schedule and execute actions at specific time periods.  There are a few frameworks available to assist with this: http://azuretoolkit.codeplex.com https://github.com/Lokad/lokad-cloud/wiki/TaskScheduler http://blog.smarx.com/posts/building-a-task-scheduler-in-windows-azure - This addresses a slightly different set of requirements. It’s a more dynamic approach for queuing up tasks, but not repeatable tasks (e.g. daily). I found the Azure Toolkit option the most simple to implement.  Step 1 : Create a domain entity implementing IJob for each job to schedule.  In this sample, I asynchronously call a WCF service method. 1: namespace Acme.WorkerRole.Jobs 2: { 3: using AzureToolkit; 4: using ScheduledTasksService; 5: 6: public class UploadEmployeesJob : IJob 7: { 8: public void Run() 9: { 10: // Call Tasks Service 11: var client = new ScheduledTasksServiceClient("BasicHttpBinding_IScheduledTasksService"); 12: client.UploadEmployees(); 13: client.Close(); 14: } 15: } 16: } Step 2 : In the worker role run method, add the jobs to the toolkit engine. 1: namespace Acme.WorkerRole 2: { 3: using AzureToolkit.Engine; 4: using Jobs; 5:   6: public class WorkerRole : WorkerRoleEntryPoint 7: { 8: public override void Run() 9: { 10: var engine = new CloudEngine(); 11:   12: // Add Scheduled Jobs (using CronJob syntax - see http://www.adminschoice.com/crontab-quick-reference). 13:   14: // 1. Upload Employee job - 8.00 PM every weekday (Mon-Fri) 15: engine.WithJobScheduler().ScheduleJob<UploadEmployeesJob>(c => { c.CronSchedule = "0 20 * * 1-5"; }); 16: // 2. Purge Data job - 10 AM every Saturday 17: engine.WithJobScheduler().ScheduleJob<PurgeDataJob>(c => { c.CronSchedule = "0 10 * * 6"; }); 18: // 3. Process Exceptions job - Every 5 minutes 19: engine.WithJobScheduler().ScheduleJob<ProcessExceptionsJob>(c => { c.CronSchedule = "*/5 * * * *"; }); 20:   21: engine.Run(); 22: base.Run(); 23: } 24: } 25: } Pros Cons Azure Toolkit option is simple to implement. For the AzureToolkit option, you are limited to a single worker role.  Otherwise, the jobs will be executed multiple times, once for each worker role instance.   Paying for a continuously running worker role, even if it just processes a single job once a week.  If you only have a few scheduled tasks to run calling asynchronous services hosted in different web roles, an extra small worker role likely to be sufficient.  However, for an extra small worker role this still costs $14.40/month (03/09/2012). Option 2: Use Scheduled Task on Azure Web Role calling a console app Setup a Windows Scheduled Task on the Azure Web Role. This calls a console application that calls the WCF service methods that run the task actions. This design is described here: http://www.ronaldwidha.net/2011/02/23/cron-job-on-azure-using-scheduled-task-on-a-web-role-to-replace-azure-worker-role-for-background-job/ http://www.voiceoftech.com/swhitley/index.php/2011/07/windows-azure-task-scheduler/ http://devlicio.us/blogs/vinull/archive/2011/10/23/moving-to-azure-worker-roles-for-nothing-and-tasks-for-free.aspx Pros Cons Fairly easy to implement. Supportability - I RDC’ed onto the Azure server and stopped the scheduled task. I then rebooted the machine and the task was re-started. I also tried deleting the task and rebooting, the same thing occurred. The only way to permanently guarantee that a task is disabled is to do a fresh deployment. I think this is a major supportability concern.   Saleability - multiple instances would trigger multiple tasks. You can only have one instance for the scheduled task web role. The guidance implements setup of the scheduled task as part of a web role instance. But if you have more than one instance in a web role, the task will be triggered multiple times for each scheduled action (once per machine). Workaround: If we wanted to use scheduled tasks for another client with a saleable WCF service, then we could include the console & tasks scripts in a separate web role (e.g. a empty WCF service with no real purpose to it). SaaS Option 3: Azure Marketplace I thought that someone might be offering this type of service via the Azure marketplace. At the point of writing this blog post, I did not find anyone doing so. https://datamarket.azure.com/ Pros Cons   Nobody currently offers this on the Azure Marketplace. Option 4: Online Job Scheduling Service Provider There are plenty of online providers that offer this type of service on a pay-as-you-go approach.  Some of these are free for small usage.   Many of these providers are listed here: http://en.wikipedia.org/wiki/Webcron Pros Cons No bespoke development for scheduler. Reliance on third party. IaaS Option 5: Setup Scheduling Software on Azure IaaS VM’s One of job scheduling software offerings could be installed and configured on Azure VM’s.  A list of software options is listed here: http://en.wikipedia.org/wiki/List_of_job_scheduler_software Pros Cons Enterprise distributed\resilient task scheduling service VM Setup and maintenance   Software Licence Costs Option 6: VM Gallery A the time of writing this blog post, I did not spot a VM in the gallery that included pre-installation of any of the above software options. Pros Cons   No current VM template. Summary For my current project that had a small handful of tasks to schedule with a limited project budget I chose option 1 (a worker role using the Azure Toolkit to schedule tasks).  If I was building an enterprise scale solution for the future, options 4 and 5 are currently worthy of consideration. Hopefully, Microsoft will include tasks scheduling in the future as part of their PaaS offerings.

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  • Traditional POS is Dead

    - by David Dorf
    Traditional POS is dead -- I've heard that one before. Here's an excerpt from Joe Skorupa's blog over at RIS where he relayed ten trends that were presented at NRF. 7. Mobile POS signals death of traditional POS. Shoppers don't love self-checkout, but they prefer it to long queues or dealing with associates. Fixed POS is expensive and bulky. Mobile POS frees floor space for other purposes and converts associates from being cashiers to being sales assistants that provide new levels of customer service and incremental basket sales. In addition to unplugging the POS, new alternatives are starting to take hold - thin client, POS as a service, and replacing POS software with e-commerce platforms. I'll grant that in some situations for some retailers there might be an opportunity to to ditch the traditional POS, but for the majority of retailers that's just not practical. Take it from a guy that had to wake up at 3am after every Thanksgiving to monitor POS systems across the US on Black Friday. If a retailer's website goes down on Black Friday, they will take a significant hit. If a retailer's chain-wide POS system goes down on Black Friday, that retailer will cease to exist. Mobile POS works great for Apple because the majority of purchases are one or two big-ticket items that don't involve cash. There's still a traditional POS in every store to fall back on (its just hidden). Try this at home: Choose your favorite e-commerce site and add an item to the cart while timing how long it takes. Now multiply that by 15 to represent the 15 items you might buy at store like Target. The user interface isn't optimized for bulk purchases, and that's how it should be. The webstore and POS are designed for different purposes. Self-checkout is a great addition to POS and so is mobile checkout. But they add capabilities to POS, not replace it. Centralized architectures, even those based in the cloud, are quite viable as long as there's resiliency in the registers. You cannot assume perfect access to the network, so a POS must always be able to sell regardless of connectivity. Clearly the different selling channels should be sharing common functionality. Things like calculating tax, accepting coupons, and processing electronic payments can be shared, usually through a service-oriented architecture. This lowers costs and providers greater consistency, both of which help retailers. On paper these technologies look really good and we should continue to push boundaries, but I'm not ready to call the patient dead just yet.

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  • Remote Diagnostic Agent (RDA) version 4.30

    - by inowodwo
    posted by Maurice Bauhahn Remote Diagnostic Agent (RDA) version 4.30 was released on December 11th A free download can be accessed via Knowledge Management article 314422.1 and installed in any Enterprise Performance Management 11.1.2.x environment. EPM-specific instructions are available in Knowledge Management article 1304885.1. This RDA version incorporates two new modules (EAS=Essbase Administration Services; HWA=Hyperion Web Analysis) and improvements in modules and profiles relating to twelve other Hyperion applications (EPM, EPMA, ESS, FCM, HFM, HFR, HIR, HPL, HPSV, HSS, PR, and HSV). To follow best practice, run related RDA profiles [for example: "perl rda.pl -vnSCRPp Hyperion1112_EAS"] and attach the output zip file [by default in \rda\output\] to your service requests. The comprehensive set of details provided in such output files should help technicians to avoid delays in handling service requests (by avoiding ping-pong communications resulting from repeated requests for additional values).

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  • .NET Oracle Provider: Why will my stored proc not work?

    - by Matt
    I am using the Oracle .NET Provider and am calling a stored procedure in a package. The message I get back is "Wrong number or types in call". I have ensured that the order in which the parameters are being added are in the correct order and I have gone over the OracleDbType's thoroughly though I suspect that is where my problem is. Here is the code-behind: //setup intial stuff, connection and command string msg = string.Empty; string oraConnString = ConfigurationManager.ConnectionStrings["OracleServer"].ConnectionString; OracleConnection oraConn = new OracleConnection(oraConnString); OracleCommand oraCmd = new OracleCommand("PK_MOVEMENT.INSERT_REC", oraConn); oraCmd.CommandType = CommandType.StoredProcedure; try { //iterate the array //grab 3 items at a time and do db insert, continue until all items are gone. Will always be divisible by 3. for (int i = 0; i < theData.Length; i += 3) { //3 items hardcoded for now string millCenter = "0010260510"; string movementType = "RECEIPT"; string feedCode = null; string userID = "GRIMMETTM"; string inventoryType = "INGREDIENT"; //set to FINISHED for feed stuff string movementDate = theData[i + 0]; string ingCode = System.Text.RegularExpressions.Regex.Match(theData[i + 1], @"^([0-9]*)").ToString(); string pounds = theData[i + 2].Replace(",", ""); //setup parameters OracleParameter p1 = new OracleParameter("A_MILL_CENTER", OracleDbType.NVarchar2, 10); p1.Direction = ParameterDirection.Input; p1.Value = millCenter; oraCmd.Parameters.Add(p1); OracleParameter p2 = new OracleParameter("A_INGREDIENT_CODE", OracleDbType.NVarchar2, 50); p2.Direction = ParameterDirection.Input; p2.Value = ingCode; oraCmd.Parameters.Add(p2); OracleParameter p3 = new OracleParameter("A_FEED_CODE", OracleDbType.NVarchar2, 30); p3.Direction = ParameterDirection.Input; p3.Value = feedCode; oraCmd.Parameters.Add(p3); OracleParameter p4 = new OracleParameter("A_MOVEMENT_TYPE", OracleDbType.NVarchar2, 10); p4.Direction = ParameterDirection.Input; p4.Value = movementType; oraCmd.Parameters.Add(p4); OracleParameter p5 = new OracleParameter("A_MOVEMENT_DATE", OracleDbType.NVarchar2, 10); p5.Direction = ParameterDirection.Input; p5.Value = movementDate; oraCmd.Parameters.Add(p5); OracleParameter p6 = new OracleParameter("A_MOVEMENT_QTY", OracleDbType.Int64, 12); p6.Direction = ParameterDirection.Input; p6.Value = pounds; oraCmd.Parameters.Add(p6); OracleParameter p7 = new OracleParameter("INVENTORY_TYPE", OracleDbType.NVarchar2, 10); p7.Direction = ParameterDirection.Input; p7.Value = inventoryType; oraCmd.Parameters.Add(p7); OracleParameter p8 = new OracleParameter("A_CREATE_USERID", OracleDbType.NVarchar2, 20); p8.Direction = ParameterDirection.Input; p8.Value = userID; oraCmd.Parameters.Add(p8); OracleParameter p9 = new OracleParameter("A_RETURN_VALUE", OracleDbType.Int32, 10); p9.Direction = ParameterDirection.Output; oraCmd.Parameters.Add(p9); //open and execute oraConn.Open(); oraCmd.ExecuteNonQuery(); oraConn.Close(); } } catch (OracleException oraEx) { msg = "An error has occured in the database: " + oraEx.ToString(); } catch (Exception ex) { msg = "An error has occured: " + ex.ToString(); } finally { //close connection oraConn.Close(); } return msg;

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  • WCF .svc Accessible Over HTTP But Accessing WSDL Causes "Connection Was Reset"

    - by Wolfwyrd
    I have a WCF service which is hosted on IIS6 on a Win2003 SP2 machine. The WCF service is hosting correctly and is visible over HTTP giving the usual "To test this service, you will need to create a client and use it to call the service" message. However accessing the .svc?WSDL link causes the connection to be reset. The server itself is returning a 200 in the logs for the WSDL request, an example of which is shown here, the first call gets a connection reset, the second is a successful call for the .svc file. 2010-04-09 11:00:21 W3SVC6 MACHINENAME 10.79.42.115 GET /IntegrationService.svc wsdl 80 - 10.75.33.71 HTTP/1.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CLR+2.0.50727;+.NET+CLR+1.1.4322;+.NET+CLR+1.0.3705;+InfoPath.1;+.NET+CLR+3.0.04506.30;+MS-RTC+LM+8;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;) - - devsitename.mydevdomain.com 200 0 0 0 696 3827 2010-04-09 11:04:10 W3SVC6 MACHINENAME 10.79.42.115 GET /IntegrationService.svc - 80 - 10.75.33.71 HTTP/1.1 Mozilla/5.0+(Windows;+U;+Windows+NT+5.1;+en-GB;+rv:1.9.1.9)+Gecko/20100315+Firefox/3.5.9+(.NET+CLR+3.5.30729) - - devsitename.mydevdomain.com 200 0 0 3144 457 265 My Web.Config looks like: <system.serviceModel> <serviceHostingEnvironment > <baseAddressPrefixFilters> <add prefix="http://devsitename.mydevdomain.com" /> </baseAddressPrefixFilters> </serviceHostingEnvironment> <behaviors> <serviceBehaviors> <behavior name="My.Service.IntegrationServiceBehavior"> <serviceMetadata httpGetEnabled="true" /> <serviceDebug includeExceptionDetailInFaults="false" /> </behavior> </serviceBehaviors> </behaviors> <services> <service behaviorConfiguration="My.Service.IntegrationServiceBehavior" name="My.Service.IntegrationService"> <endpoint address="" binding="wsHttpBinding" contract="My.Service.Interfaces.IIntegrationService" bindingConfiguration="NoSecurityConfig" /> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services> <bindings> <wsHttpBinding> <binding name="NoSecurityConfig"> <security mode="None" /> </binding> </wsHttpBinding> </bindings> </system.serviceModel> I'm pretty much stumped by this one. It works fine through the local dev server in VS2008 but fails after deployment. For further information, the targeted machine does not have a firewall (it's on the internal network) and the logs show the site thinks it's fine with 200 OK responses. I've also tried updating the endpoint with the full URL to my service however it still makes no difference. I have looked into some of the other options - creating a separate WSDL manually and exposing it through the metadata properties (really don't want to do that due to the maintenance issues). If anyone can offer any thoughts on this or any other workarounds it would be greatly appreciated.

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  • How to do validation on both client and server side for a service which is a store procedure(return a complex type)

    - by Tai
    Hi I am doing Silverlight 4 In my database, I have a store procedure(having two parameters) which returns rows (with extra fields). So i have to make a complex type for those rows on my Models. And Making a service to call that function import store procedure. The RIA will automatically create a matching Entity(to the complex type) and an operation for me. However, I don't know how to validation the parameters of the operation on both client and server side. For example, the parameter must be an integer only (and greater than 10) or datetime only. below is my xaml code. I am using DomainDataSource control and don't know how to validate the two field parameter.It has two TextBox to let the user types in the value of parameters. Plz help me, thank you <riaControls:DomainDataSource AutoLoad="False" d:DesignData="{d:DesignInstance my1:USPFinancialAccountHistory, CreateList=true}" Height="0" LoadedData="uSPFinancialAccountHistoryDomainDataSource_LoadedData" Name="uSPFinancialAccountHistoryDomainDataSource" QueryName="GetFinancialAccountHistoryQuery" Width="0" Margin="0,0,705,32"> <riaControls:DomainDataSource.DomainContext> <my:USPFinancialAccountHistoryContext /> </riaControls:DomainDataSource.DomainContext> <riaControls:DomainDataSource.QueryParameters> <riaControls:Parameter ParameterName="fiscalYear" Value="{Binding ElementName=fiscalYearTextBox, Path=Text}" /> <riaControls:Parameter ParameterName="fiscalPeriod" Value="{Binding ElementName=fiscalPeriodTextBox, Path=Text}" /> </riaControls:DomainDataSource.QueryParameters> </riaControls:DomainDataSource> <StackPanel Height="30" HorizontalAlignment="Left" Orientation="Horizontal" VerticalAlignment="Top"> <sdk:Label Content="Fiscal Year:" Margin="3" VerticalAlignment="Center" /> <TextBox Name="fiscalYearTextBox" Width="60" /> <sdk:Label Content="Fiscal Period:" Margin="3" VerticalAlignment="Center" /> <TextBox Name="fiscalPeriodTextBox" Width="60" /> <Button Command="{Binding Path=LoadCommand, ElementName=uSPFinancialAccountHistoryDomainDataSource}" Content="Load" Margin="3" Name="uSPFinancialAccountHistoryDomainDataSourceLoadButton" /> </StackPanel> <telerik:RadGridView ItemsSource="{Binding ElementName=uSPFinancialAccountHistoryDomainDataSource, Path=Data}" Name="uSPFinancialAccountHistoryRadGridView" Grid.Row="1" IsReadOnly="True" DataLoadMode="Asynchronous" AutoGenerateColumns="False" ShowGroupPanel="False"> <telerik:RadGridView.Columns> <telerik:GridViewDataColumn Header="Account Number" DataMemberBinding="{Binding AccountNumber}"/> <telerik:GridViewDataColumn Header="Department Number" DataMemberBinding="{Binding DepartmentNumber}"/> <telerik:GridViewDataColumn Header="Period code" DataMemberBinding="{Binding PeriodCode}" /> <telerik:GridViewDataColumn Header="Total Debit" DataMemberBinding="{Binding TotalDebit}" DataFormatString="{}{0:C2}"/> <telerik:GridViewDataColumn Header="Total Credit" DataMemberBinding="{Binding TotalCredit}" DataFormatString="{}{0:C2}"/> <telerik:GridViewDataColumn Header="Period Total" DataMemberBinding="{Binding PeriodTotal}" DataFormatString="{}{0:C2}"/> <telerik:GridViewDataColumn Header="Year To Date" DataMemberBinding="{Binding YearToDate}" DataFormatString="{}{0:C2}"/> </telerik:RadGridView.Columns> </telerik:RadGridView>

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  • WCF REST Question, Binding, Configuration

    - by Ethan McGee
    I am working on a WCF rest interface using json. I have wrapped the service in a windows service to host the service but I am now having trouble getting the service to be callable. I am not sure exactly what is wrong. The basic idea is that I want to host the service on a remote server so I want the service mapped to port localhost:7600 so that it can be invoked by posting data to [server_ip]:7600. The problem is most likely in the configuration file, since I am new to WCF and Rest I wasn't really sure what to type for the configuration so sorry if it's a total mess. I removed several chunks of code and comments to make it a little easier to read. These functions should have no bearing on the service since they call only C# functions. WCF Service Code using System; using System.Collections.Generic; using System.Linq; using System.ServiceModel; using System.ServiceModel.Activation; using System.ServiceModel.Web; using System.Text; namespace PCMiler_Connect { public class ZIP_List_Container { public string[] ZIP_List { get; set; } public string Optimized { get; set; } public string Calc_Type { get; set; } public string Cross_International_Borders { get; set; } public string Use_Kilometers { get; set; } public string Hazard_Level { get; set; } public string OK_To_Change_Destination { get; set; } } [ServiceContract] [AspNetCompatibilityRequirements(RequirementsMode = AspNetCompatibilityRequirementsMode.Allowed)] [ServiceBehavior(InstanceContextMode = InstanceContextMode.PerCall)] public class PCMiler_Webservice { [WebInvoke(Method = "POST", UriTemplate = "", ResponseFormat = WebMessageFormat.Json, RequestFormat = WebMessageFormat.Json), OperationContract] public List<string> Calculate_Distance(ZIP_List_Container container) { return new List<string>(){ distance.ToString(), time.ToString() }; } } } XML Config File <?xml version="1.0" encoding="utf-8"?> <configuration> <system.serviceModel> <services> <service name="PCMiler_Connect.PCMiler_Webservice"> <endpoint address="" behaviorConfiguration="jsonBehavior" binding="webHttpBinding" bindingConfiguration="" contract="PCMiler_Connect.PCMiler_Webservice" /> <host> <baseAddresses> <add baseAddress="http://localhost:7600/" /> </baseAddresses> </host> </service> </services> <behaviors> <endpointBehaviors> <behavior name="jsonBehavior"> <enableWebScript/> </behavior> </endpointBehaviors> </behaviors> </system.serviceModel> </configuration> Service Wrapper using System; using System.Collections.Generic; using System.ComponentModel; using System.Data; using System.Diagnostics; using System.Linq; using System.ServiceProcess; using System.ServiceModel; using System.Text; using System.Threading; namespace PCMiler_WIN_Service { public partial class Service1 : ServiceBase { ServiceHost host; public Service1() { InitializeComponent(); } protected override void OnStart(string[] args) { host = new ServiceHost(typeof(PCMiler_Connect.PCMiler_Webservice)); Thread thread = new Thread(new ThreadStart(host.Open)); } protected override void OnStop() { if (host != null) { host.Close(); host = null; } } } }

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  • How to send a array as a parameter to a web service using SOAP and objective C.

    - by Alejandra Meraz
    I'm working in a iPhone app that needs to send a array as a parameter using SOAP. this is the current request and connection: NSString *soapMessage = [NSString stringWithFormat: @"<?xml version=\"1.0\" encoding=\"utf-8\"?>\n" "<soap:Envelope xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\" xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\" xmlns:soap=\"http://schemas.xmlsoap.org/soap/envelope/\">\n" "<soap:Body>\n" "<function xmlns=\"http://tempuri.org/\" />\n" "</soap:Body>\n" "</soap:Envelope>\n"]; NSURL *url = [NSURL URLWithString:@"http://myHost.com/myWebService/service.asmx"]; //the url to the WSDL NsMutableURLRequest theRequest = [[NSMutableURLRequest alloc] initWithURL:url]; NSString *msgLength = [NSString stringWithFormat:@"%d",[soapMessage length]]; [theRequest addValue:@"text/xml; charset=utf-8" forHTTPHeaderField:@"Content-Type"]; [theRequest addValue:msgLength forHTTPHeaderField:@"Content-Lenght"]; [theRequest setHTTPMethod:@"POST"]; [theRequest addValue:@"myhost.com" forHTTPHeaderField:@"Host"]; [theRequest addValue:@"http://tempuri.org/function" forHTTPHeaderField:@"SOAPAction"]; [theRequest setHTTPBody:[soapMessage dataUsingEncoding:NSUTF8StringEncoding]]; theConnection = [[NSURLConnection alloc] initWithRequest:theRequest delegate:self]; Now, to send parameters I looked at the WSDL of the function description for the input is like this: <s:complexType name="ArrayOfDictionaryEntry"> <s:sequence> <s:element minOccurs="0" maxOccurs="unbounded" name="DictionaryEntry" type="tns:DictionaryEntry" /> </s:sequence> </s:complexType> <s:complexType name="DictionaryEntry"> <s:sequence> <s:element minOccurs="0" maxOccurs="1" name="Key" /> <s:element minOccurs="0" maxOccurs="1" name="Value" /> </s:sequence> </s:complexType> <s:element name="functionInput"> <s:complexType /> </s:element> I guess then that I need to make a array of dictionary entries. what I would like to send is something like this [ location => USA, module => DEVELOPMENT] But I'm kind of confused. the array is created outside the SOAP, like an NSArray or inside the SoapMessage? if so... How is it done? and the DictionaryEntry, should I make a class? thanks for your time n.n

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  • Include weather information in ASP.Net site from weather.com services

    - by sreejukg
    In this article, I am going to demonstrate how you can use the XMLOAP services (referred as XOAP from here onwards) provided by weather.com to display the weather information in your website. The XOAP services are available to be used for free of charge, provided you are comply with requirements from weather.com. I am writing this article from a technical point of view. If you are planning to use weather.com XOAP services in your application, please refer to the terms and conditions from weather.com website. In order to start using the XOAP services, you need to sign up the XOAP datafeed. The signing process is simple, you simply browse the url http://www.weather.com/services/xmloap.html. The URL looks similar to the following. Click on the sign up button, you will reach the registration page. Here you need to specify the site name you need to use this feed for. The form looks similar to the following. Once you fill all the mandatory information, click on save and continue button. That’s it. The registration is over. You will receive an email that contains your partner id, license key and SDK. The SDK available in a zipped format, contains the terms of use and documentation about the services available. Other than this the SDK includes the logos and icons required to display the weather information. As per the SDK, currently there are 2 types of information available through XOAP. These services are Current Conditions for over 30,000 U.S. and over 7,900 international Location IDs Updated at least Hourly Five-Day Forecast (today + 4 additional forecast days in consecutive order beginning with tomorrow) for over 30,000 U.S. and over 7,900 international Location IDs Updated at least Three Times Daily The SDK provides detailed information about the fields included in response of each service. Additionally there is a refresh rate that you need to comply with. As per the SDK, the refresh rate means the following “Refresh Rate” shall mean the maximum frequency with which you may call the XML Feed for a given LocID requesting a data set for that LocID. During the time period in between refresh periods the data must be cached by you either in the memory on your servers or in Your Desktop Application. About the Services Weather.com will provide you with access to the XML Feed over the Internet through the hostname xoap.weather.com. The weather data from the XML feed must be requested for a specific location. So you need a location ID (LOC ID). The XML feed work with 2 types of location IDs. First one is with City Identifiers and second one is using 5 Digit US postal codes. If you do not know your location ID, don’t worry, there is a location id search service available for you to retrieve the location id from city name. Since I am a resident in the Kingdom of Bahrain, I am going to retrieve the weather information for Manama(the capital of Bahrain) . In order to get the location ID for Manama, type the following URL in your address bar. http://xoap.weather.com/search/search?where=manama I got the following XML output. <?xml version="1.0" encoding="UTF-8"?> <!-- This document is intended only for use by authorized licensees of The –> <!-- Weather Channel. Unauthorized use is prohibited. Copyright 1995-2011, –> <!-- The Weather Channel Interactive, Inc. All Rights Reserved. –> <search ver="3.0">       <loc id="BAXX0001" type="1">Al Manama, Bahrain</loc> </search> You can try this with any city name, if the city is available, it will return the location id, and otherwise, it will return nothing. In order to get the weather information, from XOAP,  you need to pass certain parameters to the XOAP service. A brief about the parameters are as follows. Please refer SDK for more details. Parameter name Possible Value cc Optional, if you include this, the current condition will be returned. Value can be anything, as it will be ignored e.g. cc=* dayf If you want the forecast for 5 days, specify dayf=5 This is optional iink Value should be XOAP par Your partner id. You can find this in your registration email from weather.com prod Value should be XOAP key The license key assigned to you. This will be available in the registration email unit s or m (standard or matric or you can think of Celsius/Fahrenheit) this is optional field, if not specified the unit will be standard(s) The URL host for the XOAP service is http://xoap.weather.com. So for my purpose, I need the following request to be made to access the XOAP services. http://xoap.weather.com/weather/local/BAXX0001?cc=*&link=xoap&prod=xoap&par=*********&key=************** (The ***** to be replaced with the corresponding alternatives) The response XML have a root element “weather”. Under the root element, it has the following sections <head> - the meta data information about the weather results returned. <loc> - the location data block that provides, the information about the location for which the wheather data is retrieved. <lnks> - the 4 promotional links you need to place along with the weather display. Additional to these 4 links, there should be another link with weather channel logo to the home page of weather.com. <cc> - the current condition data. This element will be there only if you specify the cc element in the request. <dayf> - the forcast data as you specified. This element will be there only if you specify the dayf in the request. In this walkthrough, I am going to capture the weather information for Manama (Location ID: BAXX0001). You need 2 applications to display weather information in your website. A Console application that retrieves data from the XMLOAP and store in the SQL Server database (or any data store as you prefer).This application will be scheduled to execute in every 25 minutes using windows task scheduler, so that we can comply with the refresh rate. A web application that display data from the SQL Server database Retrieve the Weather from XOAP I have created a console application named, Weather Service. I created a SQL server database, with the following columns. I named the table as tblweather. You are free to choose any name. Column name Description lastUpdated Datetime, this is the last time when the weather data is updated. This is the time of the service running TemparatureDateTime The date and time returned by XML feed Temparature The temperature returned by the XML feed. TemparatureUnit The unit of the temperature returned by the XML feed iconId The id of the icon to be used. Currently 48 icons from 0 to 47 are available. WeatherDescription The Weather Description Phrase returned by the feed. Link1url The url to the first promo link Link1Text The text for the first promo link Link2url The url to the second promo link Link2Text The text for the second promo link Link3url The url to the third promo link Link3Text The text for the third promo link Link4url The url to the fourth promo link Link4Text The text for the fourth promo link Every time when the service runs, the application will update the database columns from the XOAP data feed. When the application starts, It is going to get the data as XML from the url. This demonstration uses LINQ to extract the necessary data from the fetched XML. The following are the code segment for extracting data from the weather XML using LINQ. // first, create an instance of the XDocument class with the XOAP URL. replace **** with the corresponding values. XDocument weather = XDocument.Load("http://xoap.weather.com/weather/local/BAXX0001?cc=*&link=xoap&prod=xoap&par=***********&key=c*********"); // construct a query using LINQ var feedResult = from item in weather.Descendants() select new { unit = item.Element("head").Element("ut").Value, temp = item.Element("cc").Element("tmp").Value, tempDate = item.Element("cc").Element("lsup").Value, iconId = item.Element("cc").Element("icon").Value, description = item.Element("cc").Element("t").Value, links = from link in item.Elements("lnks").Elements("link") select new { url = link.Element("l").Value, text = link.Element("t").Value } }; // Load the root node to a variable, you may use foreach construct instead. var item1 = feedResult.First(); *If you want to learn more about LINQ and XML, read this nice blog from Scott GU. http://weblogs.asp.net/scottgu/archive/2007/08/07/using-linq-to-xml-and-how-to-build-a-custom-rss-feed-reader-with-it.aspx Now you have all the required values in item1. For e.g. if you want to get the temperature, use item1.temp; Now I just need to execute an SQL query against the database. See the connection part. using (SqlConnection conn = new SqlConnection(@"Data Source=sreeju\sqlexpress;Initial Catalog=Sample;Integrated Security=True")) { string strSql = @"update tblweather set lastupdated=getdate(), temparatureDateTime = @temparatureDateTime, temparature=@temparature, temparatureUnit=@temparatureUnit, iconId = @iconId, description=@description, link1url=@link1url, link1text=@link1text, link2url=@link2url, link2text=@link2text,link3url=@link3url, link3text=@link3text,link4url=@link4url, link4text=@link4text"; SqlCommand comm = new SqlCommand(strSql, conn); comm.Parameters.AddWithValue("temparatureDateTime", item1.tempDate); comm.Parameters.AddWithValue("temparature", item1.temp); comm.Parameters.AddWithValue("temparatureUnit", item1.unit); comm.Parameters.AddWithValue("description", item1.description); comm.Parameters.AddWithValue("iconId", item1.iconId); var lstLinks = item1.links; comm.Parameters.AddWithValue("link1url", lstLinks.ElementAt(0).url); comm.Parameters.AddWithValue("link1text", lstLinks.ElementAt(0).text); comm.Parameters.AddWithValue("link2url", lstLinks.ElementAt(1).url); comm.Parameters.AddWithValue("link2text", lstLinks.ElementAt(1).text); comm.Parameters.AddWithValue("link3url", lstLinks.ElementAt(2).url); comm.Parameters.AddWithValue("link3text", lstLinks.ElementAt(2).text); comm.Parameters.AddWithValue("link4url", lstLinks.ElementAt(3).url); comm.Parameters.AddWithValue("link4text", lstLinks.ElementAt(3).text); conn.Open(); comm.ExecuteNonQuery(); conn.Close(); Console.WriteLine("database updated"); } Now click ctrl + f5 to run the service. I got the following output Check your database and make sure, the data is updated with the latest information from the service. (Make sure you inserted one row in the database by entering some values before executing the service. Otherwise you need to modify your application code to count the rows and conditionally perform insert/update query) Display the Weather information in ASP.Net page Now you got all the data in the database. You just need to create a web application and display the data from the database. I created a new ASP.Net web application with a default.aspx page. In order to comply with the terms of weather.com, You need to use Weather.com logo along with the weather display. You can find the necessary logos to use under the folder “logos” in the SDK. Additionally copy any of the icon set from the folder “icons” to your web application. I used the 93x93 icon set. You are free to use any other sizes available. The design view of the page in VS2010 looks similar to the following. The page contains a heading, an image control (for displaying the weather icon), 2 label controls (for displaying temperature and weather description), 4 hyperlinks (for displaying the 4 promo links returned by the XOAP service) and weather.com logo with hyperlink to the weather.com home page. I am going to write code that will update the values of these controls from the values stored in the database by the service application as mentioned in the previous step. Go to the code behind file for the webpage, enter the following code under Page_Load event handler. using (SqlConnection conn = new SqlConnection(@"Data Source=sreeju\sqlexpress;Initial Catalog=Sample;Integrated Security=True")) { SqlCommand comm = new SqlCommand("select top 1 * from tblweather", conn); conn.Open(); SqlDataReader reader = comm.ExecuteReader(); if (reader.Read()) { lblTemparature.Text = reader["temparature"].ToString() + "&deg;" + reader["temparatureUnit"].ToString(); lblWeatherDescription.Text = reader["description"].ToString(); imgWeather.ImageUrl = "icons/" + reader["iconId"].ToString() + ".png"; lnk1.Text = reader["link1text"].ToString(); lnk1.NavigateUrl = reader["link1url"].ToString(); lnk2.Text = reader["link2text"].ToString(); lnk2.NavigateUrl = reader["link2url"].ToString(); lnk3.Text = reader["link3text"].ToString(); lnk3.NavigateUrl = reader["link3url"].ToString(); lnk4.Text = reader["link4text"].ToString(); lnk4.NavigateUrl = reader["link4url"].ToString(); } conn.Close(); } Press ctrl + f5 to run the page. You will see the following output. That’s it. You need to configure the console application to run every 25 minutes so that the database is updated. Also you can fetch the forecast information and store those in the database, and then retrieve it later in your web page. Since the data resides in your database, you have the full control over your display. You need to make sure your website comply with weather.com license requirements. If you want to get the source code of this walkthrough through the application, post your email address below. Hope you enjoy the reading.

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  • Upload File to Windows Azure Blob in Chunks through ASP.NET MVC, JavaScript and HTML5

    - by Shaun
    Originally posted on: http://geekswithblogs.net/shaunxu/archive/2013/07/01/upload-file-to-windows-azure-blob-in-chunks-through-asp.net.aspxMany people are using Windows Azure Blob Storage to store their data in the cloud. Blob storage provides 99.9% availability with easy-to-use API through .NET SDK and HTTP REST. For example, we can store JavaScript files, images, documents in blob storage when we are building an ASP.NET web application on a Web Role in Windows Azure. Or we can store our VHD files in blob and mount it as a hard drive in our cloud service. If you are familiar with Windows Azure, you should know that there are two kinds of blob: page blob and block blob. The page blob is optimized for random read and write, which is very useful when you need to store VHD files. The block blob is optimized for sequential/chunk read and write, which has more common usage. Since we can upload block blob in blocks through BlockBlob.PutBlock, and them commit them as a whole blob with invoking the BlockBlob.PutBlockList, it is very powerful to upload large files, as we can upload blocks in parallel, and provide pause-resume feature. There are many documents, articles and blog posts described on how to upload a block blob. Most of them are focus on the server side, which means when you had received a big file, stream or binaries, how to upload them into blob storage in blocks through .NET SDK.  But the problem is, how can we upload these large files from client side, for example, a browser. This questioned to me when I was working with a Chinese customer to help them build a network disk production on top of azure. The end users upload their files from the web portal, and then the files will be stored in blob storage from the Web Role. My goal is to find the best way to transform the file from client (end user’s machine) to the server (Web Role) through browser. In this post I will demonstrate and describe what I had done, to upload large file in chunks with high speed, and save them as blocks into Windows Azure Blob Storage.   Traditional Upload, Works with Limitation The simplest way to implement this requirement is to create a web page with a form that contains a file input element and a submit button. 1: @using (Html.BeginForm("About", "Index", FormMethod.Post, new { enctype = "multipart/form-data" })) 2: { 3: <input type="file" name="file" /> 4: <input type="submit" value="upload" /> 5: } And then in the backend controller, we retrieve the whole content of this file and upload it in to the blob storage through .NET SDK. We can split the file in blocks and upload them in parallel and commit. The code had been well blogged in the community. 1: [HttpPost] 2: public ActionResult About(HttpPostedFileBase file) 3: { 4: var container = _client.GetContainerReference("test"); 5: container.CreateIfNotExists(); 6: var blob = container.GetBlockBlobReference(file.FileName); 7: var blockDataList = new Dictionary<string, byte[]>(); 8: using (var stream = file.InputStream) 9: { 10: var blockSizeInKB = 1024; 11: var offset = 0; 12: var index = 0; 13: while (offset < stream.Length) 14: { 15: var readLength = Math.Min(1024 * blockSizeInKB, (int)stream.Length - offset); 16: var blockData = new byte[readLength]; 17: offset += stream.Read(blockData, 0, readLength); 18: blockDataList.Add(Convert.ToBase64String(BitConverter.GetBytes(index)), blockData); 19:  20: index++; 21: } 22: } 23:  24: Parallel.ForEach(blockDataList, (bi) => 25: { 26: blob.PutBlock(bi.Key, new MemoryStream(bi.Value), null); 27: }); 28: blob.PutBlockList(blockDataList.Select(b => b.Key).ToArray()); 29:  30: return RedirectToAction("About"); 31: } This works perfect if we selected an image, a music or a small video to upload. But if I selected a large file, let’s say a 6GB HD-movie, after upload for about few minutes the page will be shown as below and the upload will be terminated. In ASP.NET there is a limitation of request length and the maximized request length is defined in the web.config file. It’s a number which less than about 4GB. So if we want to upload a really big file, we cannot simply implement in this way. Also, in Windows Azure, a cloud service network load balancer will terminate the connection if exceed the timeout period. From my test the timeout looks like 2 - 3 minutes. Hence, when we need to upload a large file we cannot just use the basic HTML elements. Besides the limitation mentioned above, the simple HTML file upload cannot provide rich upload experience such as chunk upload, pause and pause-resume. So we need to find a better way to upload large file from the client to the server.   Upload in Chunks through HTML5 and JavaScript In order to break those limitation mentioned above we will try to upload the large file in chunks. This takes some benefit to us such as - No request size limitation: Since we upload in chunks, we can define the request size for each chunks regardless how big the entire file is. - No timeout problem: The size of chunks are controlled by us, which means we should be able to make sure request for each chunk upload will not exceed the timeout period of both ASP.NET and Windows Azure load balancer. It was a big challenge to upload big file in chunks until we have HTML5. There are some new features and improvements introduced in HTML5 and we will use them to implement our solution.   In HTML5, the File interface had been improved with a new method called “slice”. It can be used to read part of the file by specifying the start byte index and the end byte index. For example if the entire file was 1024 bytes, file.slice(512, 768) will read the part of this file from the 512nd byte to 768th byte, and return a new object of interface called "Blob”, which you can treat as an array of bytes. In fact,  a Blob object represents a file-like object of immutable, raw data. The File interface is based on Blob, inheriting blob functionality and expanding it to support files on the user's system. For more information about the Blob please refer here. File and Blob is very useful to implement the chunk upload. We will use File interface to represent the file the user selected from the browser and then use File.slice to read the file in chunks in the size we wanted. For example, if we wanted to upload a 10MB file with 512KB chunks, then we can read it in 512KB blobs by using File.slice in a loop.   Assuming we have a web page as below. User can select a file, an input box to specify the block size in KB and a button to start upload. 1: <div> 2: <input type="file" id="upload_files" name="files[]" /><br /> 3: Block Size: <input type="number" id="block_size" value="512" name="block_size" />KB<br /> 4: <input type="button" id="upload_button_blob" name="upload" value="upload (blob)" /> 5: </div> Then we can have the JavaScript function to upload the file in chunks when user clicked the button. 1: <script type="text/javascript"> 1: 2: $(function () { 3: $("#upload_button_blob").click(function () { 4: }); 5: });</script> Firstly we need to ensure the client browser supports the interfaces we are going to use. Just try to invoke the File, Blob and FormData from the “window” object. If any of them is “undefined” the condition result will be “false” which means your browser doesn’t support these premium feature and it’s time for you to get your browser updated. FormData is another new feature we are going to use in the future. It could generate a temporary form for us. We will use this interface to create a form with chunk and associated metadata when invoked the service through ajax. 1: $("#upload_button_blob").click(function () { 2: // assert the browser support html5 3: if (window.File && window.Blob && window.FormData) { 4: alert("Your brwoser is awesome, let's rock!"); 5: } 6: else { 7: alert("Oh man plz update to a modern browser before try is cool stuff out."); 8: return; 9: } 10: }); Each browser supports these interfaces by their own implementation and currently the Blob, File and File.slice are supported by Chrome 21, FireFox 13, IE 10, Opera 12 and Safari 5.1 or higher. After that we worked on the files the user selected one by one since in HTML5, user can select multiple files in one file input box. 1: var files = $("#upload_files")[0].files; 2: for (var i = 0; i < files.length; i++) { 3: var file = files[i]; 4: var fileSize = file.size; 5: var fileName = file.name; 6: } Next, we calculated the start index and end index for each chunks based on the size the user specified from the browser. We put them into an array with the file name and the index, which will be used when we upload chunks into Windows Azure Blob Storage as blocks since we need to specify the target blob name and the block index. At the same time we will store the list of all indexes into another variant which will be used to commit blocks into blob in Azure Storage once all chunks had been uploaded successfully. 1: $("#upload_button_blob").click(function () { 2: // assert the browser support html5 3: ... ... 4: // start to upload each files in chunks 5: var files = $("#upload_files")[0].files; 6: for (var i = 0; i < files.length; i++) { 7: var file = files[i]; 8: var fileSize = file.size; 9: var fileName = file.name; 10:  11: // calculate the start and end byte index for each blocks(chunks) 12: // with the index, file name and index list for future using 13: var blockSizeInKB = $("#block_size").val(); 14: var blockSize = blockSizeInKB * 1024; 15: var blocks = []; 16: var offset = 0; 17: var index = 0; 18: var list = ""; 19: while (offset < fileSize) { 20: var start = offset; 21: var end = Math.min(offset + blockSize, fileSize); 22:  23: blocks.push({ 24: name: fileName, 25: index: index, 26: start: start, 27: end: end 28: }); 29: list += index + ","; 30:  31: offset = end; 32: index++; 33: } 34: } 35: }); Now we have all chunks’ information ready. The next step should be upload them one by one to the server side, and at the server side when received a chunk it will upload as a block into Blob Storage, and finally commit them with the index list through BlockBlobClient.PutBlockList. But since all these invokes are ajax calling, which means not synchronized call. So we need to introduce a new JavaScript library to help us coordinate the asynchronize operation, which named “async.js”. You can download this JavaScript library here, and you can find the document here. I will not explain this library too much in this post. We will put all procedures we want to execute as a function array, and pass into the proper function defined in async.js to let it help us to control the execution sequence, in series or in parallel. Hence we will define an array and put the function for chunk upload into this array. 1: $("#upload_button_blob").click(function () { 2: // assert the browser support html5 3: ... ... 4:  5: // start to upload each files in chunks 6: var files = $("#upload_files")[0].files; 7: for (var i = 0; i < files.length; i++) { 8: var file = files[i]; 9: var fileSize = file.size; 10: var fileName = file.name; 11: // calculate the start and end byte index for each blocks(chunks) 12: // with the index, file name and index list for future using 13: ... ... 14:  15: // define the function array and push all chunk upload operation into this array 16: blocks.forEach(function (block) { 17: putBlocks.push(function (callback) { 18: }); 19: }); 20: } 21: }); 22: }); As you can see, I used File.slice method to read each chunks based on the start and end byte index we calculated previously, and constructed a temporary HTML form with the file name, chunk index and chunk data through another new feature in HTML5 named FormData. Then post this form to the backend server through jQuery.ajax. This is the key part of our solution. 1: $("#upload_button_blob").click(function () { 2: // assert the browser support html5 3: ... ... 4: // start to upload each files in chunks 5: var files = $("#upload_files")[0].files; 6: for (var i = 0; i < files.length; i++) { 7: var file = files[i]; 8: var fileSize = file.size; 9: var fileName = file.name; 10: // calculate the start and end byte index for each blocks(chunks) 11: // with the index, file name and index list for future using 12: ... ... 13: // define the function array and push all chunk upload operation into this array 14: blocks.forEach(function (block) { 15: putBlocks.push(function (callback) { 16: // load blob based on the start and end index for each chunks 17: var blob = file.slice(block.start, block.end); 18: // put the file name, index and blob into a temporary from 19: var fd = new FormData(); 20: fd.append("name", block.name); 21: fd.append("index", block.index); 22: fd.append("file", blob); 23: // post the form to backend service (asp.net mvc controller action) 24: $.ajax({ 25: url: "/Home/UploadInFormData", 26: data: fd, 27: processData: false, 28: contentType: "multipart/form-data", 29: type: "POST", 30: success: function (result) { 31: if (!result.success) { 32: alert(result.error); 33: } 34: callback(null, block.index); 35: } 36: }); 37: }); 38: }); 39: } 40: }); Then we will invoke these functions one by one by using the async.js. And once all functions had been executed successfully I invoked another ajax call to the backend service to commit all these chunks (blocks) as the blob in Windows Azure Storage. 1: $("#upload_button_blob").click(function () { 2: // assert the browser support html5 3: ... ... 4: // start to upload each files in chunks 5: var files = $("#upload_files")[0].files; 6: for (var i = 0; i < files.length; i++) { 7: var file = files[i]; 8: var fileSize = file.size; 9: var fileName = file.name; 10: // calculate the start and end byte index for each blocks(chunks) 11: // with the index, file name and index list for future using 12: ... ... 13: // define the function array and push all chunk upload operation into this array 14: ... ... 15: // invoke the functions one by one 16: // then invoke the commit ajax call to put blocks into blob in azure storage 17: async.series(putBlocks, function (error, result) { 18: var data = { 19: name: fileName, 20: list: list 21: }; 22: $.post("/Home/Commit", data, function (result) { 23: if (!result.success) { 24: alert(result.error); 25: } 26: else { 27: alert("done!"); 28: } 29: }); 30: }); 31: } 32: }); That’s all in the client side. The outline of our logic would be - Calculate the start and end byte index for each chunks based on the block size. - Defined the functions of reading the chunk form file and upload the content to the backend service through ajax. - Execute the functions defined in previous step with “async.js”. - Commit the chunks by invoking the backend service in Windows Azure Storage finally.   Save Chunks as Blocks into Blob Storage In above we finished the client size JavaScript code. It uploaded the file in chunks to the backend service which we are going to implement in this step. We will use ASP.NET MVC as our backend service, and it will receive the chunks, upload into Windows Azure Bob Storage in blocks, then finally commit as one blob. As in the client side we uploaded chunks by invoking the ajax call to the URL "/Home/UploadInFormData", I created a new action under the Index controller and it only accepts HTTP POST request. 1: [HttpPost] 2: public JsonResult UploadInFormData() 3: { 4: var error = string.Empty; 5: try 6: { 7: } 8: catch (Exception e) 9: { 10: error = e.ToString(); 11: } 12:  13: return new JsonResult() 14: { 15: Data = new 16: { 17: success = string.IsNullOrWhiteSpace(error), 18: error = error 19: } 20: }; 21: } Then I retrieved the file name, index and the chunk content from the Request.Form object, which was passed from our client side. And then, used the Windows Azure SDK to create a blob container (in this case we will use the container named “test”.) and create a blob reference with the blob name (same as the file name). Then uploaded the chunk as a block of this blob with the index, since in Blob Storage each block must have an index (ID) associated with so that finally we can put all blocks as one blob by specifying their block ID list. 1: [HttpPost] 2: public JsonResult UploadInFormData() 3: { 4: var error = string.Empty; 5: try 6: { 7: var name = Request.Form["name"]; 8: var index = int.Parse(Request.Form["index"]); 9: var file = Request.Files[0]; 10: var id = Convert.ToBase64String(BitConverter.GetBytes(index)); 11:  12: var container = _client.GetContainerReference("test"); 13: container.CreateIfNotExists(); 14: var blob = container.GetBlockBlobReference(name); 15: blob.PutBlock(id, file.InputStream, null); 16: } 17: catch (Exception e) 18: { 19: error = e.ToString(); 20: } 21:  22: return new JsonResult() 23: { 24: Data = new 25: { 26: success = string.IsNullOrWhiteSpace(error), 27: error = error 28: } 29: }; 30: } Next, I created another action to commit the blocks into blob once all chunks had been uploaded. Similarly, I retrieved the blob name from the Request.Form. I also retrieved the chunks ID list, which is the block ID list from the Request.Form in a string format, split them as a list, then invoked the BlockBlob.PutBlockList method. After that our blob will be shown in the container and ready to be download. 1: [HttpPost] 2: public JsonResult Commit() 3: { 4: var error = string.Empty; 5: try 6: { 7: var name = Request.Form["name"]; 8: var list = Request.Form["list"]; 9: var ids = list 10: .Split(',') 11: .Where(id => !string.IsNullOrWhiteSpace(id)) 12: .Select(id => Convert.ToBase64String(BitConverter.GetBytes(int.Parse(id)))) 13: .ToArray(); 14:  15: var container = _client.GetContainerReference("test"); 16: container.CreateIfNotExists(); 17: var blob = container.GetBlockBlobReference(name); 18: blob.PutBlockList(ids); 19: } 20: catch (Exception e) 21: { 22: error = e.ToString(); 23: } 24:  25: return new JsonResult() 26: { 27: Data = new 28: { 29: success = string.IsNullOrWhiteSpace(error), 30: error = error 31: } 32: }; 33: } Now we finished all code we need. The whole process of uploading would be like this below. Below is the full client side JavaScript code. 1: <script type="text/javascript" src="~/Scripts/async.js"></script> 2: <script type="text/javascript"> 3: $(function () { 4: $("#upload_button_blob").click(function () { 5: // assert the browser support html5 6: if (window.File && window.Blob && window.FormData) { 7: alert("Your brwoser is awesome, let's rock!"); 8: } 9: else { 10: alert("Oh man plz update to a modern browser before try is cool stuff out."); 11: return; 12: } 13:  14: // start to upload each files in chunks 15: var files = $("#upload_files")[0].files; 16: for (var i = 0; i < files.length; i++) { 17: var file = files[i]; 18: var fileSize = file.size; 19: var fileName = file.name; 20:  21: // calculate the start and end byte index for each blocks(chunks) 22: // with the index, file name and index list for future using 23: var blockSizeInKB = $("#block_size").val(); 24: var blockSize = blockSizeInKB * 1024; 25: var blocks = []; 26: var offset = 0; 27: var index = 0; 28: var list = ""; 29: while (offset < fileSize) { 30: var start = offset; 31: var end = Math.min(offset + blockSize, fileSize); 32:  33: blocks.push({ 34: name: fileName, 35: index: index, 36: start: start, 37: end: end 38: }); 39: list += index + ","; 40:  41: offset = end; 42: index++; 43: } 44:  45: // define the function array and push all chunk upload operation into this array 46: var putBlocks = []; 47: blocks.forEach(function (block) { 48: putBlocks.push(function (callback) { 49: // load blob based on the start and end index for each chunks 50: var blob = file.slice(block.start, block.end); 51: // put the file name, index and blob into a temporary from 52: var fd = new FormData(); 53: fd.append("name", block.name); 54: fd.append("index", block.index); 55: fd.append("file", blob); 56: // post the form to backend service (asp.net mvc controller action) 57: $.ajax({ 58: url: "/Home/UploadInFormData", 59: data: fd, 60: processData: false, 61: contentType: "multipart/form-data", 62: type: "POST", 63: success: function (result) { 64: if (!result.success) { 65: alert(result.error); 66: } 67: callback(null, block.index); 68: } 69: }); 70: }); 71: }); 72:  73: // invoke the functions one by one 74: // then invoke the commit ajax call to put blocks into blob in azure storage 75: async.series(putBlocks, function (error, result) { 76: var data = { 77: name: fileName, 78: list: list 79: }; 80: $.post("/Home/Commit", data, function (result) { 81: if (!result.success) { 82: alert(result.error); 83: } 84: else { 85: alert("done!"); 86: } 87: }); 88: }); 89: } 90: }); 91: }); 92: </script> And below is the full ASP.NET MVC controller code. 1: public class HomeController : Controller 2: { 3: private CloudStorageAccount _account; 4: private CloudBlobClient _client; 5:  6: public HomeController() 7: : base() 8: { 9: _account = CloudStorageAccount.Parse(CloudConfigurationManager.GetSetting("DataConnectionString")); 10: _client = _account.CreateCloudBlobClient(); 11: } 12:  13: public ActionResult Index() 14: { 15: ViewBag.Message = "Modify this template to jump-start your ASP.NET MVC application."; 16:  17: return View(); 18: } 19:  20: [HttpPost] 21: public JsonResult UploadInFormData() 22: { 23: var error = string.Empty; 24: try 25: { 26: var name = Request.Form["name"]; 27: var index = int.Parse(Request.Form["index"]); 28: var file = Request.Files[0]; 29: var id = Convert.ToBase64String(BitConverter.GetBytes(index)); 30:  31: var container = _client.GetContainerReference("test"); 32: container.CreateIfNotExists(); 33: var blob = container.GetBlockBlobReference(name); 34: blob.PutBlock(id, file.InputStream, null); 35: } 36: catch (Exception e) 37: { 38: error = e.ToString(); 39: } 40:  41: return new JsonResult() 42: { 43: Data = new 44: { 45: success = string.IsNullOrWhiteSpace(error), 46: error = error 47: } 48: }; 49: } 50:  51: [HttpPost] 52: public JsonResult Commit() 53: { 54: var error = string.Empty; 55: try 56: { 57: var name = Request.Form["name"]; 58: var list = Request.Form["list"]; 59: var ids = list 60: .Split(',') 61: .Where(id => !string.IsNullOrWhiteSpace(id)) 62: .Select(id => Convert.ToBase64String(BitConverter.GetBytes(int.Parse(id)))) 63: .ToArray(); 64:  65: var container = _client.GetContainerReference("test"); 66: container.CreateIfNotExists(); 67: var blob = container.GetBlockBlobReference(name); 68: blob.PutBlockList(ids); 69: } 70: catch (Exception e) 71: { 72: error = e.ToString(); 73: } 74:  75: return new JsonResult() 76: { 77: Data = new 78: { 79: success = string.IsNullOrWhiteSpace(error), 80: error = error 81: } 82: }; 83: } 84: } And if we selected a file from the browser we will see our application will upload chunks in the size we specified to the server through ajax call in background, and then commit all chunks in one blob. Then we can find the blob in our Windows Azure Blob Storage.   Optimized by Parallel Upload In previous example we just uploaded our file in chunks. This solved the problem that ASP.NET MVC request content size limitation as well as the Windows Azure load balancer timeout. But it might introduce the performance problem since we uploaded chunks in sequence. In order to improve the upload performance we could modify our client side code a bit to make the upload operation invoked in parallel. The good news is that, “async.js” library provides the parallel execution function. If you remembered the code we invoke the service to upload chunks, it utilized “async.series” which means all functions will be executed in sequence. Now we will change this code to “async.parallel”. This will invoke all functions in parallel. 1: $("#upload_button_blob").click(function () { 2: // assert the browser support html5 3: ... ... 4: // start to upload each files in chunks 5: var files = $("#upload_files")[0].files; 6: for (var i = 0; i < files.length; i++) { 7: var file = files[i]; 8: var fileSize = file.size; 9: var fileName = file.name; 10: // calculate the start and end byte index for each blocks(chunks) 11: // with the index, file name and index list for future using 12: ... ... 13: // define the function array and push all chunk upload operation into this array 14: ... ... 15: // invoke the functions one by one 16: // then invoke the commit ajax call to put blocks into blob in azure storage 17: async.parallel(putBlocks, function (error, result) { 18: var data = { 19: name: fileName, 20: list: list 21: }; 22: $.post("/Home/Commit", data, function (result) { 23: if (!result.success) { 24: alert(result.error); 25: } 26: else { 27: alert("done!"); 28: } 29: }); 30: }); 31: } 32: }); In this way all chunks will be uploaded to the server side at the same time to maximize the bandwidth usage. This should work if the file was not very large and the chunk size was not very small. But for large file this might introduce another problem that too many ajax calls are sent to the server at the same time. So the best solution should be, upload the chunks in parallel with maximum concurrency limitation. The code below specified the concurrency limitation to 4, which means at the most only 4 ajax calls could be invoked at the same time. 1: $("#upload_button_blob").click(function () { 2: // assert the browser support html5 3: ... ... 4: // start to upload each files in chunks 5: var files = $("#upload_files")[0].files; 6: for (var i = 0; i < files.length; i++) { 7: var file = files[i]; 8: var fileSize = file.size; 9: var fileName = file.name; 10: // calculate the start and end byte index for each blocks(chunks) 11: // with the index, file name and index list for future using 12: ... ... 13: // define the function array and push all chunk upload operation into this array 14: ... ... 15: // invoke the functions one by one 16: // then invoke the commit ajax call to put blocks into blob in azure storage 17: async.parallelLimit(putBlocks, 4, function (error, result) { 18: var data = { 19: name: fileName, 20: list: list 21: }; 22: $.post("/Home/Commit", data, function (result) { 23: if (!result.success) { 24: alert(result.error); 25: } 26: else { 27: alert("done!"); 28: } 29: }); 30: }); 31: } 32: });   Summary In this post we discussed how to upload files in chunks to the backend service and then upload them into Windows Azure Blob Storage in blocks. We focused on the frontend side and leverage three new feature introduced in HTML 5 which are - File.slice: Read part of the file by specifying the start and end byte index. - Blob: File-like interface which contains the part of the file content. - FormData: Temporary form element that we can pass the chunk alone with some metadata to the backend service. Then we discussed the performance consideration of chunk uploading. Sequence upload cannot provide maximized upload speed, but the unlimited parallel upload might crash the browser and server if too many chunks. So we finally came up with the solution to upload chunks in parallel with the concurrency limitation. We also demonstrated how to utilize “async.js” JavaScript library to help us control the asynchronize call and the parallel limitation.   Regarding the chunk size and the parallel limitation value there is no “best” value. You need to test vary composition and find out the best one for your particular scenario. It depends on the local bandwidth, client machine cores and the server side (Windows Azure Cloud Service Virtual Machine) cores, memory and bandwidth. Below is one of my performance test result. The client machine was Windows 8 IE 10 with 4 cores. I was using Microsoft Cooperation Network. The web site was hosted on Windows Azure China North data center (in Beijing) with one small web role (1.7GB 1 core CPU, 1.75GB memory with 100Mbps bandwidth). The test cases were - Chunk size: 512KB, 1MB, 2MB, 4MB. - Upload Mode: Sequence, parallel (unlimited), parallel with limit (4 threads, 8 threads). - Chunk Format: base64 string, binaries. - Target file: 100MB. - Each case was tested 3 times. Below is the test result chart. Some thoughts, but not guidance or best practice: - Parallel gets better performance than series. - No significant performance improvement between parallel 4 threads and 8 threads. - Transform with binaries provides better performance than base64. - In all cases, chunk size in 1MB - 2MB gets better performance.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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  • ATG Live Webcast Event - EBS 12 OAF Rich UI Enhancements

    - by Bill Sawyer
    The E-Business Suite Applications Technology Group (ATG) participates in several conferences a year, including Oracle OpenWorld in San Francisco and OAUG/Collaborate.   We announce new releases, roadmaps, updates, and other news at these events.  These events are exciting, drawing thousands of attendees, but it's clear that only a fraction of our EBS users are able to participate. We touch upon many of the same announcements here on this blog, but a blog article is necessarily different than an hour-long conference session.  We're very interested in offering more in-depth technical content and the chance to interact directly with senior ATG Development staff.  New ATG Live Webcast series -- free of charge As part of that initiative, I'm very pleased to announce that we're launching a new series of free ATG Live Webcasts jointly with Oracle University.  Our goal is to provide solid, authoritative coverage of some of the latest ATG technologies, broadcasting live from our development labs to you. Our first event is titled: The Latest E-Business Suite R12.x OA Framework Rich User Interface Enhancements This live one-hour webcast will offer a comprehensive review of the latest user interface enhancements and updates to OA Framework in EBS 12. Developers will get a detailed look at new features designed to enhance usability, offer more capabilities for personalization and extensions, and support the development and use of dashboards and web services. Topics will include new rich user interface (UI) capabilities such as: 

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  • How do I create statistics to make ‘small’ objects appear ‘large’ to the Optmizer?

    - by Maria Colgan
    I recently spoke with a customer who has a development environment that is a tiny fraction of the size of their production environment. His team has been tasked with identifying problem SQL statements in this development environment before new code is released into production. The problem is the objects in the development environment are so small, the execution plans selected in the development environment rarely reflects what actually happens in production. To ensure the development environment accurately reflects production, in the eyes of the Optimizer, the statistics used in the development environment must be the same as the statistics used in production. This can be achieved by exporting the statistics from production and import them into the development environment. Even though the underlying objects are a fraction of the size of production, the Optimizer will see them as the same size and treat them the same way as it would in production. Below are the necessary steps to achieve this in their environment. I am using the SH sample schema as the application schema who's statistics we want to move from production to development. Step 1. Create a staging table, in the production environment, where the statistics can be stored Step 2. Export the statistics for the application schema, from the data dictionary in production, into the staging table Step 3. Create an Oracle directory on the production system where the export of the staging table will reside and grant the SH user the necessary privileges on it. Step 4. Export the staging table from production using data pump export Step 5. Copy the dump file containing the stating table from production to development Step 6. Create an Oracle directory on the development system where the export of the staging table resides and grant the SH user the necessary privileges on it.  Step 7. Import the staging table into the development environment using data pump import Step 8. Import the statistics from the staging table into the dictionary in the development environment. You can get a copy of the script I used to generate this post here. +Maria Colgan

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  • Catch up with ‘In Touch’ on-demand

    - by rituchhibber
    We had another fantastic live broadcast of the ‘In Touch’ PartnerCast last week which covered a range of topics, updates and answered your questions live on air. The cast started with host David Callaghan, Senior Vice President EMEA Alliances and Channels, updating us on the Rebate programme and focussed on the benefits this system offers. We were then introduced to Will O’Brien, VP Alliances & Channels, UK & Ireland, and Markus Reischl, Senior Director and Sales Leader EMEA Strategic Alliances who discussed the headlines from Oracle OpenWorld from their point of view. Monia Bosetti sent in a video report discussing LMS and how this affects SI’s, which sparked studio conversation betweeen the guests and got you talking at your desks too! David also had the chance to talk with Platinmun Partner Uptime Technology, who shared their best practice and exmaples of working with Oracle to achieve great results. The studio team ended the cast answering your questions live, which had some interesting results! Like the sound of this cast? You can watch on-demand here: Make sure you keep up to date with the ‘In Touch’ series by visiting the website here.

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  • Ügyfelek elégedettsége

    - by Lajos Sárecz
    Tegnap az indexen olvastam egy érdekes cikket arról, hogy ma már idehaza is egyre tudatosabban viselkednek a fogyasztók az IFUA Horváth & Partners felmérése szerint. Például bankok esetében ha jobb ajánlat van a konkurenciánál, akkor máris átviszik a pénzüket. Fentirol egybol beugrott, hogy az Oracle Real User Experience Insight (RUEI) termékünk esetében készült Gartner és ResponseTek közös felmérés is hasonló megfigyelésre épít, csak épp az online, webes rendszerek esetében. Így például ha maradunk a banki példánál, akkor mondjuk egy netbank rendszer elégedetlen felhasználóit is könnyen elveszíthetjük. A felmérés alapján az összes ügyfél kb. 10%-át veszíthetjük el, ami az összes problémát tapasztaló felhasználónak közel a fele! Ezidáig mindig óvatosan kezeltem a fenti ábrát, hiszen nem voltam biztos abban a magyar vásárlók is kelloen tudatosak. Az IFUA felmérése alapján azonban bátrabban állíthatom, hogy a ResponseTek felmérés nagyságrendileg hasonló eredményt hozna Magyarországon is. Így érdemes lehet megfontolni bármely olyan cégnek a valós végfelhasználók hatékony monitorozását, amely forgalmának és bevételeinek jelentos részét webes felületen realizálja. Az Oracle RUEI terméke mindezt úgy teszi, hogy a hálózati protokollt elemzi. Ezáltal rendkívül gyorsan bevezetheto, nem igényel beavatkozást a már muködo alkalmazásokba és a valós felhasználói aktivitást teljes mértékben képes monitorozni. Igény esetén magam is szívesen segítek a szoftver kipróbálásában, saját környezetben történo tesztelésében.

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  • Java Spotlight Episode 99: Daniel Blaukopf on JavaFX for Embedded Systems

    - by Roger Brinkley
    Interview with  Daniel Blaukopf on JavaFX for Embedded Systems Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News Top 5 Reasons to go to JavaOne 5. Chance to see the future of Java Technical Keynotes and sessions The pavillion The new Embedded@JavaOne conference 4. The meetings outside the scope of the conference Top 10 Reasons to Attend the Oracle Appreciation Event GlassFish Community Event at JavaOne 2012 Sundays User Group Forum 3. It’s like drinking from firehose Less keynotes more sessions - 20% more 60% of the talks are external to HOLs Tutorials OracleJava University classes on Sunday - Top Five Reasons You Should Attend Java University at JavaOne 2. Students are free 1. It’s not what you see it’s who you will meet Events Sep 10-15, IMTS 2012 Conference,  Chicago Sep 12,  The Coming M2M Revolution: Critical Issues for End-to-End Software and Systems Development,  Webinar Sep 30-Oct 4, JavaONE, San Francisco Oct 3-4, Java Embedded @ JavaONE, San Francisco Oct 15-17, JAX London Oct 30-Nov 1, Arm TechCon, Santa Clara Oct 22-23, Freescale Technology Forum - Japan, Tokyo Oct 31, JFall, Netherlands Nov 2-3, JMagreb, Morocco Nov 13-17, Devoxx, Belgium Feature InterviewDaniel Blaukopf is the Embedded Java Client Architect at Oracle, working on JavaFX. Daniel's focus in his 14 years in the Java organization has been mobile and embedded devices, including working with device manufacturers to port and tune all levels of the Java stack to their hardware and software environments. Daniel's particular interests are: graphics, performance optimization and functional programming.

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  • Secure Government Series Part 3

    - by Naresh Persaud
    Secure Government Training SeriesSafeguarding Government CyberspaceClick here, to register for the live webcast. Cybersecurity threats represent one of the most serious national security, public safety, and economic challenges. While technologies empower government to lead and innovate, they also enable those who seek to disrupt and destroy progress. Cloud computing, mobile devices and social networks help government reduce costs and streamline service delivery, but also introduce heightened security vulnerabilities. How can government organizations keep pace with heightened service delivery demands and advancements in technology without compromising security? Join us November 28th for a webcast as part of the “Secure Government Training Series” to learn about a security portfolio that helps organizations mitigate cyber attacks by providing Full-spectrum cybersecurity capabilities that harden the data tier, lock down sensitive information, and provide access controls and visibility for frequently targeted systems.Gain insights to an integrated security framework and overall strategy for preventing attacks that will help your organization: Deploy resilient IT infrastructure Catalog and classify sensitive and mission-critical data Secure the enterprise data tier and lock down trusted insider privileges at all levels Automate and centralize enterprise auditing Enable automated alerting and situational awareness of security threats and incidents For more information, access the Secure Government Resource Center or to speak with an Oracle representative, please call1.800.ORACLE1. LIVE Webcast Safeguarding Government Cyberspace Date: Wednesday, November 28th, 2012 Time: 2:00 p.m. ET Visit the Secure Government Resource CenterClick here for information on enterprise security solutions that help government safeguard information, resources and networks. ACCESS NOW Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices | Privacy Statement

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