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  • Need help in filtering the data with various condition and filling in scroll window GP

    - by Rahul
    Hi all, I am filtering the data and displaying in scroll window. There are many combination to display this data by customer id, customer id and itemnumber, customer id, itemnumber, work and history condition. And from date and To date condition. My query is when I am selecting the customer id and work or history table it should display the corresponding data. Like select * from price history where customerid=’custid’ and name=’Work’. It should display in scroll only these values none other it the same way history condition should work. Work and History are in check box. In my case whatever range I am selecting whether Work and History always loading with entire data, so it’s not filtering properly. My second problem is if I select from date and keep empty to date …in this case all the data should display from selected from date to end of table data. But I am not getting….pls somebody help me here is my entire coding: if empty('Customer Number') then warning "Select Customer ID"; focus 'Customer Number'; abort script; end if; if '(L) RadioGroup4' of window Window1 of form 'Customer Pricing Inquiry'=1 then if empty(Date) then abort script; focus Date; end if; end if; if not empty('(L) Date') then if '(L) Date' {if not empty(Date) and empty('(L) Date') then warning"Please enter To Date"; focus field '(L) Date'; abort script; end if;} range clear table Display_Pricing_Temp; clear field 'Customer Number' of table Display_Pricing_Temp; range start table Display_Pricing_Temp; fill field 'Customer Number' of table Display_Pricing_Temp; range end table Display_Pricing_Temp; remove range table Display_Pricing_Temp; range clear table Display_Pricing; if '(L) Checkbox0' =true and '(L) Checkbox2'=true and empty('Item Code' of window Window1 of form 'Customer Pricing Inquiry') and str(Date of window Window1 of form 'Customer Pricing Inquiry')="0/0/0000" then {range clear table Display_Pricing;} range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and ("+ physicalname(Name of table Display_Pricing)+ "='History' or "+ physicalname(Name of table Display_Pricing)+ "='Work')"; {range clear table Display_Pricing;} end if; if '(L) Checkbox0' =true or '(L) Checkbox2'=true then {{Only Item No is there} if not empty('Item Code') and '(L) Checkbox0' =false and '(L) Checkbox2'=false and str('(L) Date')="0/0/0000" then range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"'"; end if; } if empty('(L) Date') and not empty(Date) then {date work hist item} if not empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=true and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and ("+ physicalname(Name of table Display_Pricing)+ "='Work' or " +physicalname(Name of table Display_Pricing)+ "='History')and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102)" ; range clear table Display_Pricing; end if; {date work hist } if empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=true and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and ("+ physicalname(Name of table Display_Pricing)+ "='Work' or " +physicalname(Name of table Display_Pricing)+ "='History')and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102)" ; range clear table Display_Pricing; end if; {date,work,item code} if not empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=false and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and "+ physicalname(Name of table Display_Pricing)+ "='Work' and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102)" ; range clear table Display_Pricing; end if; {date history item code} if not empty('Item Code') and '(L) Checkbox0' =false and '(L) Checkbox2'=true and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and "+ physicalname(Name of table Display_Pricing)+ "='History' and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102)" ; range clear table Display_Pricing; end if; {date,work} if empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=false and not empty(Date) then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname(Name of table Display_Pricing)+ "='Work' and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102) "; range clear table Display_Pricing; end if; {date history } if empty('Item Code') and '(L) Checkbox0' =false and '(L) Checkbox2'=true and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname(Name of table Display_Pricing)+ "='History' and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102)" ; range clear table Display_Pricing; end if; end if; if not empty('(L) Date') and not empty(Date) then {Only Item No is there and work} if not empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=false and str(Date)="0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and "+ physicalname(Name of table Display_Pricing)+ "='Work'"; range clear table Display_Pricing; end if; if not empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=true and str(Date)="0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and ("+ physicalname(Name of table Display_Pricing)+ "='Work' or " +physicalname(Name of table Display_Pricing)+ "='History')"; range clear table Display_Pricing; end if; {date work hist item} if not empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=true and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and ("+ physicalname(Name of table Display_Pricing)+ "='Work' or " +physicalname(Name of table Display_Pricing)+ "='History')and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) between convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102) and convert(datetime,convert(varchar(20),'"+ str('(L) Date' of window Window1 of form 'Customer Pricing Inquiry') +"'),102)"; range clear table Display_Pricing; end if; {date work hist } if empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=true and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and ("+ physicalname(Name of table Display_Pricing)+ "='Work' or " +physicalname(Name of table Display_Pricing)+ "='History')and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) between convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102) and convert(datetime,convert(varchar(20),'"+ str('(L) Date' of window Window1 of form 'Customer Pricing Inquiry') +"'),102)"; range clear table Display_Pricing; end if; {date,work,item code} if not empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=false and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and "+ physicalname(Name of table Display_Pricing)+ "='Work' and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) between convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102) and convert(datetime,convert(varchar(20),'"+ str('(L) Date' of window Window1 of form 'Customer Pricing Inquiry') +"'),102)"; range clear table Display_Pricing; end if; {date history item code} if not empty('Item Code') and '(L) Checkbox0' =false and '(L) Checkbox2'=true and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and "+ physicalname(Name of table Display_Pricing)+ "='History' and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) between convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102) and convert(datetime,convert(varchar(20),'"+ str('(L) Date' of window Window1 of form 'Customer Pricing Inquiry') +"'),102)"; range clear table Display_Pricing; end if; {date work} {date,work} if empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=false and not empty(Date) then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname(Name of table Display_Pricing)+ "='Work' and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) between convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102) and convert(datetime,convert(varchar(20),'"+ str('(L) Date' of window Window1 of form 'Customer Pricing Inquiry') +"'),102)"; range clear table Display_Pricing; end if; {date history } if empty('Item Code') and '(L) Checkbox0' =false and '(L) Checkbox2'=true and str(Date)<"0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname(Name of table Display_Pricing)+ "='History' and convert(datetime,convert(varchar(20)," +physicalname(Date of table Display_Pricing)+"),102) between convert(datetime,convert(varchar(20),'"+ str(Date of window Window1 of form 'Customer Pricing Inquiry')+ "'),102) and convert(datetime,convert(varchar(20),'"+ str('(L) Date' of window Window1 of form 'Customer Pricing Inquiry') +"'),102)"; range clear table Display_Pricing; end if; end if; {Only Item No is there and hist} if not empty('Item Code') and '(L) Checkbox0' =false and '(L) Checkbox2'=true and str(Date)="0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname('Item Number' of table Display_Pricing)+ "='"+ str('Item Code')+"' and "+ physicalname(Name of table Display_Pricing)+ "='History'"; range clear table Display_Pricing; end if; {for only work table } if empty('Item Code') and '(L) Checkbox0' =true and '(L) Checkbox2'=false and str(Date)="0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname(Name of table Display_Pricing)+ "='Work'"; range clear table Display_Pricing; end if; {for only hist table } if empty('Item Code') and '(L) Checkbox0' =false and '(L) Checkbox2'=true and str(Date)="0/0/0000" then range clear table Display_Pricing; range table Display_Pricing where physicalname('Customer Number' of table Display_Pricing) + "= '" + str('Customer Number' of window Window1) + "' and "+ physicalname(Name of table Display_Pricing)+ "='History'"; range clear table Display_Pricing; end if; get first table Display_Pricing; if err() = OKAY then repeat copy from table Display_Pricing to table Display_Pricing_Temp; save table Display_Pricing_Temp; get next table Display_Pricing; until err() = EOF; else clear window Price_Scroll of form 'Customer Pricing Inquiry'; end if; else clear window Price_Scroll of form 'Customer Pricing Inquiry'; end if; fill window Price_Scroll table Display_Pricing_Temp by number 1;

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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • Customer Loyalty vs. Customer Engagement: Who Cares?

    - by Jeb Dasteel-Oracle
    Have you read the recent Forbes OracleVoice blog titled Customer Loyalty is Dead. Long Live Engagement!? If you haven’t, take a look. This article prompted lots of conversation in the social realm. Many who read the article voiced their reactions to the headline and now I’m jumping in to add my view. Normal 0 false false false EN-US X-NONE X-NONE Customer loyalty is still key. It’s the effect and engagement is the cause. We at least know that to be true for our customers. We are in an age where customers are demanding to be heard. We need them to be actively involved – or engaged – as well. Greater levels of customer engagement, properly targeted, positively correlate with satisfaction. Our data has shown us this over and over. Satisfied customers are more loyal and more willing to vocalize their satisfaction through referencing, and are more likely to purchase again, all of which in turn drives incremental revenue – from the customer doing the referencing AND the customer on the receiving end of that reference. Turning this around completely, if we begin to see the level of a customer’s engagement start to wane, this is an indicator that their satisfaction, loyalty, and future revenue are likely at risk. At Oracle, we’ve put in place many programs to target, encourage, and then track engagement, allowing us to measure engagement as a determinant of loyalty. Some of these programs include our Key Accounts, solution design and architectural, Executive Sponsorship, as well as executive advisory boards. Specific programs allow us to engage specific contacts within specific customer organizations (based on role) and then systematically track their engagement activities over time, along side of tracking customer satisfaction, loyalty, referenceability, and incremental revenue contribution. Continuous measurement of engagement allows us to better understand customer views of what it means to partner with a provider and adjust program participation to better meet the needs of the partnership. We can also track across customer segments, and design new programs that are even more effective than the ones we have in place today. In case you missed any of my previous Forbes articles, I’ve included links below for easy access. Award-Winning Companies Put Customers First The Power of Peer Networks: 5 Reasons to Get (and Stay) Involved Technology At Work: Traveling In Style Customer Central: 8 Strategies for Putting Customers at the Core of Your Business Technology at Work: Five Companies Doing IT Right /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Oracle Service Registry 11gR1 Support for Oracle Fusion Middleware/SOA Suite 11g PatchSet 2

    - by Dave Berry
    As you might be aware, a few days back we released Patchset 2 (PS2) for several products in the Oracle Fusion Middleware 11g Release 1 stack including WebLogic Server and SOA Suite. Though there was no patchset released for Oracle Service Registry (OSR) 11g, being an integral part of Fusion Middleware & SOA, OSR 11g R1 ( 11.1.1.2 ) is fully certified with this release. Below is some recommended reading before installing OSR 11g with the new PS2 : OSR 11g R1 & SOA Suite 11g PS2 in a Shared WebLogic Domain If you intend to deploy OSR 11g in the same domain as the SOA Suite 11g, the primary recommendation is to install OSR 11g in its own Managed Server within the same Weblogic Domain as the SOA Suite, as the following diagram depicts : An important pre-requisite for this setup is to apply Patch 9499508, after installation. It basically replaces a registry library - wasp.jar - in the registry application deployed on your server, so as to enable co-deployment of OSR 11g & SOA Suite 11g in the same WLS Domain. The patch fixes a java.lang.LinkageError: loader constraint violation that appears in your OSR system log and is now available for download. The second, equally important, pre-requisite is to modify the setDomainEnv.sh/.cmd file for your WebLogic Domain to conditionally set the CLASSPATH so that the oracle.soa.fabric.jar library is not included in it for the Managed Server(s) hosting OSR 11g. Both these pre-requisites and other OSR 11g Topology Best Practices are covered in detail in the new Knowledge Base article Oracle Service Registry 11g Topology : Best Practices. Architecting an OSR 11g High Availability Setup Typically you would want to create a High Availability (HA) OSR 11g setup, especially on your production system. The following illustrates the recommended topology. The article, Hands-on Guide to Creating an Oracle Service Registry 11g High-Availability Setup on Oracle WebLogic Server 11g on OTN provides step-by-step instructions for creating such an active-active HA setup of multiple OSR 11g nodes with a Load Balancer in an Oracle WebLogic Server cluster environment. Additional Info The OSR Home Page on OTN is the hub for OSR and is regularly updated with latest information, articles, white papers etc. For further reading, this FAQ answers some common questions on OSR. The OSR Certification Matrix lists the Application Servers, Databases, Artifact Storage Tools, Web Browsers, IDEs, etc... that OSR 11g is certified against. If you hit any problems during OSR 11g installation, design time or runtime, the first place to look into is the logs. To find more details about which logs to check when & where, take a look at Where to find Oracle Service Registry Logs? Finally, if you have any questions or problems, there are various ways to reach us - on the SOA Governance forum on OTN, on the Community Forums or by contacting Oracle Support. Yogesh Sontakke and Dave Berry

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  • Print SSRS Report / PDF automatically from SQL Server agent or Windows Service

    - by Jeremy Ramos
    Originally posted on: http://geekswithblogs.net/JeremyRamos/archive/2013/10/22/print-ssrs-report--pdf-from-sql-server-agent-or.aspxI have turned the Web upside-down to find a solution to this considering the least components and least maintenance as possible to achieve automated printing of an SSRS report. This is for the reason that we do not have a full software development team to maintain an app and we have to minimize the support overhead for the support team.Here is my setup:SQL Server 2008 R2 in Windows Server 2008 R2PDF format reports generated by SSRS Reports subscriptions to a Windows File ShareNetwork printerColoured reports with logo and brandingI have found and tested the following solutions to no avail:ProsConsCalling Adobe Acrobat Reader exe: "C:\Program Files (x86)\Adobe\Reader 11.0\Reader\acroRd32.exe" /n /s /o /h /t "C:\temp\print.pdf" \\printserver\printername"Very simple optionAdobe Acrobat reader requires to launch the GUI to send a job to a printer. Hence, this option cannot be used when printing from a service.Calling Adobe Acrobat Reader exe as a process from a .NET console appA bit harder than above, but still a simple solutionSame as cons abovePowershell script(Start-Process -FilePath "C:\temp\print.pdf" -Verb Print)Very simple optionUses default PDF client in quiet mode to Print, but also requires an active session.    Foxit ReaderVery simple optionRequires GUI same as Adobe Acrobat Reader Using the Reporting Services Web service to run and stream the report to an image object and then passed to the printerQuite complexThis is what we're trying to avoid  After pulling my hair out for two days, testing and evaluating the above solutions, I ended up learning more about printers (more than ever in my entire life) and how printer drivers work with PostScripts. I then bumped on to a PostScript interpreter called GhostScript (http://www.ghostscript.com/) and then the solution starts to get clearer and clearer.I managed to achieve a solution (maybe not be the simplest but efficient enough to achieve the least-maintenance-least-components goal) in 3-simple steps:Install GhostScript (http://www.ghostscript.com/download/) - this is an open-source PostScript and PDF interpreter. Printing directly using GhostScript only produces grayscale prints using the laserjet generic driver unless you save as BMP image and then interpret the colours using the imageInstall GSView (http://pages.cs.wisc.edu/~ghost/gsview/)- this is a GhostScript add-on to make it easier to directly print to a Windows printer. GSPrint automates the above  PDF -> BMP -> Printer Driver.Run the GSPrint command from SQL Server agent or Windows Service:"C:\Program Files\Ghostgum\gsview\gsprint.exe" -color -landscape -all -printer "printername" "C:\temp\print.pdf"Command line options are here: http://pages.cs.wisc.edu/~ghost/gsview/gsprint.htmAnother lesson learned is, since you are calling the script from the Service Account, it will not necessarily have the Printer mapped in its Windows profile (if it even has one). The workaround to this is by adding a local printer as you normally would and then map this printer to the network printer. Note that you may need to install the Printer Driver locally in the server.So, that's it! There are many ways to achieve a solution. The key thing is how you provide the smartest solution!

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  • Visual Studio Service Pack 1 - Test first!

    - by CraigG
    It appears that our run of fairly benign VS SP’s is over… I've now installed the VS 2010 SP1 in a few simple test environments (x64) and all of them are having issues. Add-in failures, failed package loading, missing SQL Intellisense, XAML designer failure, etc. Make sure you test this Service Pack thoroughly before you release it to your production environment. Microsoft Connect is the official repository for issues with Service Pack 1.

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  • Tmp issues with java service on windows 2008 service

    - by Mans
    Hello! I am having a rather nasty problem with windows 2008 server. We have a java application that is running as a service using the local services user. The problem is this user does not have access to read/write to the specified java tmp directory (specified by the system). This means that every time the application tries to create a tmp file an IOException is thrown. Is there any way to make a java application that need access to the tmp directory run as a service without: Creating a new user specifically for the purspose Specifying a new tmp directory (which you will have to clean up yourself)

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  • Highlights from the Oracle Customer Experience Summit @ OpenWorld

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. From left to right: Brian Curran, John Kembel, Seth Godin, and George Kembel The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David VapGroup Vice PresidentOracle Applications Product Development

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  • Highlights from the Oracle Customer Experience Summit @ OpenWorld

    - by Richard Lefebvre
    The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David Vap Group Vice President Oracle Applications Product Development

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  • 6 Ways to Modernize Your Customer Experience

    - by Mike Stiles
    If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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  • 81% of European Shoppers Willing to Pay More for Better Customer Experience

    - by Richard Lefebvre
    Customer Experience provides strategic driver for business growth Research released today from Oracle has revealed that customer experience is now a key driver for revenue growth in Europe, and an effective channel for brand differentiation in a globalized economy where products and services are increasingly commoditized. The research report, “Why Customer Satisfaction is No Longer Good Enough,” reveals that 81% of consumers surveyed are willing to pay more for superior customer experience. With nearly half (44%) willing to pay a premium of more than 5%. Improvement of the overall customer experience (40%), providing quick access to information and making it easier for customers to ask questions (35%) were cited as key drivers for spending more with a brand. The pan-European research, carried out in June 2012 by independent research company Loudhouse, surveyed 1400 online shoppers (50% female, 50% male) who had made a complaint or enquiry to a customer service department in the last 12 months. For full research findings please go to: http://bit.ly/UwmB3j or check the Press Release

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  • One codebase - lots of hosted services (similar to a basecamp style service) - planning structure

    - by RickM
    We have built a service (PHP Based) for a client, and are now looking to offer it to other clients as a hosted service. For this example, think of it like a hosted forum service, where a client signs up on our site, and is given a subdomain or can use their own domain, and the code picks up the domain, checks it against a 'master' users table, and then loads the content as needed. I'm trying to work out the best way of handling multiple clients. At the moment I can only think of two options that would work: Option 1 - Have 1 set of database tables, but on each table have a column called 'siteid' - this would mean every query has to check the siteid. This would effectively work with just 1 codebase, and 1 database. Option 2 - Have 1 'master' database with all the core stuff such as the client details and their domain. Then when the systen checks the domain, it pulls the clients database details (username/password/dbname) from a table, and loads a second database. The issue here is security of the mysql server details, however it does have the benefit that they are running their own database instead of sharing one. Which option would I be better taking here, and why? Ideally I want it to be fairly easy to convert the 'standalone' script to the 'multi-domain' script as we're on a tight deadline.

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  • Communications: Customer Experience

    - by Michael Seback
    What might a new customer experience look like in Communications? Could a customer research comments from social networks, buy online and be geo directed to a nearby store to pick up the device?  Could the customer be contacted proactively that he is approaching a data threshold for a smart phone and be offered value added options to manage usage? Could the customer upgrade video features interactively and leverage loyalty points for payment? Watch this short Communications Customer Experience story to see a scenario that addresses these challenges and many more.   Learn about the Oracle Customer Experience and Oracle Communications.

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  • You Can Deliver an Engaging Online Experience Across All Phases of the Customer Journey

    - by Christie Flanagan
    Engage. Empower. Optimize. Today’s customers have higher expectations and more choices than ever before.  To succeed in this environment, organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey. This requires a new approach that connects and optimizes all customer touch points as they research, select and transact with your brand.  Oracle WebCenter Sites combines with other customer experience applications such as Oracle ATG Commerce, Oracle Endeca, Oracle Real-Time Decisions and Siebel CRM to deliver a connected customer experience across your websites and campaigns. Attend this Webcast to learn how Oracle WebCenter: Works with Oracle ATG Commerce and Oracle Endeca to deliver consistent and engaging browsing, shopping and search experiences across all of your customer facing websites Enables you to optimize the performance of your online initiatives through integration with Oracle Real-Time Decisions for automated targeting and segmentation Connects with Siebel CRM to maintain a single view of the customer and integrate campaigns across channels Register now for the Webcast.

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  • Calling Customer Service Leaders

    - by Charles Knapp
    and by Suzy Meriwether The Customer Service Leader is under greater pressure today than ever before. With rapid adoption of new communication technologies and devices by customers, customer expectations are on the rise and social media provides a venue to share their experiences. To respond to these industry change drivers, Customer Service Leaders need to deliver a superior customer experience, achieve operational excellence, and transform their service organization. Oracle is hosting a series of evening seminars to discuss these drivers and how to improve efficiency within the service organization while treating every interaction as an opportunity to deliver superior customer experiences and increase revenue throughout the entire customer lifecycle. • Miami – November 7th @ Marlins Park – Call to register: 1-800-820-5592 x 10996 • Dallas – November 8th @ Cowboys Stadium – Call to register: 1-800-820-5592 x 11016 • Philadelphia – November 13th @ Rodin Museum – Call to register: 1-800-820-5592 x 11013 Be sure to mention you heard about this event from the Oracle CX Blog. I hope to see you there.

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  • SOA Suite Integration: Part 1: Building a Web Service

    - by Anthony Shorten
    Over the next few weeks I will be posting blog entries outlying the SOA Suite integration of the Oracle Utilities Application Framework. This will illustrate how easy it is to integrate by providing some samples. I will use a consistent set of features as examples. The examples will be simple and while will not illustrate ALL the possibilities it will illustrate the relative ease of integration. Think of them as a foundation. You can obviously build upon them. Now, to ease a few customers minds, this series will certainly feature the latest version of SOA Suite and the latest version of Oracle Utilities Application Framework but the principles will apply to past versions of both those products. So if you have Oracle SOA Suite 10g or are a customer of Oracle Utilities Application Framework V2.1 or above most of what I will show you will work with those versions. It is just easier in Oracle SOA Suite 11g and Oracle Utilities Application Framework V4.x. This first posting will not feature SOA Suite at all but concentrate on the capability for the Oracle Utilities Application Framework to create Web Services you can use for integration. The XML Application Integration (XAI) component of the Oracle Utilities Application Framework allows product objects to be exposed as XML based transactions or as Web Services (or both). XAI was written before Web Services became fashionable and has allowed customers of our products to provide a consistent interface into and out of our product line. XAI has been enhanced over the last few years to take advantages of the maturing landscape of Web Services in the market place to a point where it now easier to integrate to SOA infrastructure. There are a number of object types that can be exposed as Web Services: Maintenance Objects – These are the lowest level objects that can be exposed as Web Services. Customers of past versions of the product will be familiar with XAI services based upon Maintenance Objects as they used to be the only method of generating Web Services. These are still supported for background compatibility but are starting to become less popular as they were strict in their structure and were solely attribute based. To generate Maintenance Object based Web Services definition you need to use the XAI Schema Editor component. Business Objects – In Oracle Utilities Application Framework V2.1 we introduced the concept of Business Objects. These are site or industry specific objects that are based upon Maintenance Objects. These allow sites to respecify, in configuration, the structure and elements of a Maintenance Object and other Business Objects (they are true objects with support for inheritance, polymorphism, encapsulation etc.). These can be exposed as Web Services. Business Services – As with Business Objects, we introduced Business Services in Oracle Utilities Application Framework V2.1 which allowed applications services and query zones to be expressed as custom services. These can then be exposed as Web Services via the Business Service definition. Service Scripts - As with Business Objects and Business Services, we introduced Service Scripts in Oracle Utilities Application Framework V2.1. These allow services and/objects to be combined into complex objects or simply expose common routines as callable scripts. These can also be defined as Web Services. For the purpose of this series we will restrict ourselves to Business Objects. The techniques can apply to any of the objects discussed above. Now, lets get to the important bit of this blog post, the creation of a Web Service. To build a Business Object, you first logon to the product and navigate to the Administration Menu by selecting the Admin Menu from the Menu action on left top of the screen (next to Home). A popup menu will appear with the menu’s available. If you do not see the Admin menu then you do not have authority to use it. Here is an example: Navigate to the B menu and select the + symbol next to the Business Object menu item. This indicates that you want to ADD a new Business Object. This menu will appear if you are running Alphabetic mode in your installation (I almost forgot that point). You will be presented with the Business Object maintenance screen. You will fill out the following on the first tab (at a minimum): Business Object – The name of the Business Object. Typically you will make it descriptive and also prefix with CM to denote it as a customization (you can easily find it if you prefix it). As I running this on my personal copy of the product I will use my initials as the prefix and call the sample Web Service “AS-User”. Description – A short description of the object to tell others what it is used for. For my example, I will use “Anthony Shorten’s User Object”. Detailed Description – You can add a long description to help other developers understand your object. I am just going to specify “Anthony Shorten’s Test Object for SOA Suite Integration”. Maintenance Object – As this Business Service is going to be based upon a Maintenance Object I will specify the desired Maintenance Object. In this example, I have decided to use the Framework object USER. Now, I chose this for a number of reasons. It is meaningful, simple and is across all our product lines. I could choose ANY maintenance object I wished to expose (including any custom ones, if I had them). Parent Business Object – If I was not using a Maintenance Object but building a child Business Object against another Business Object, then I would specify the Parent Business Object here. I am not using Parent’s so I will leave this blank. You either use Parent Business Object or Maintenance Object not both. Application Service – Business Objects like other objects are subject to security. You can attach an Application Service to an object to specify which groups of users (remember services are attached to user groups not users) have appropriate access to the object. I will use a default service provided with the product, F1-DFLTS ,as this is just a demonstration so I do not have to be too sophisticated about security. Instance Control – This allows the object to create instances in its objects. You can specify a Business Object purely to hold rules. I am being simple here so I will set it to Allow New Instances to allow the Business Object to be used to create, read, update and delete user records. The rest of the tab I will leave empty as I want this to be a very simple object. Other options allow lots of flexibility. The contents should look like this: Before saving your work, you need to navigate to the Schema tab and specify the contents of your object. I will save some time. When you create an object the schema will only contain the basic root elements of the object (in fact only the schema tag is visible). When you go to the Schema Tab, on the dashboard you will see a BO Schema zone with a solitary button. This will allow you to Generate the Schema for you from our metadata. Click on the Generate button to generate a basic schema from the metadata. You will now see a Schema with the element tags and references to the metadata of the Maintenance object (in the mapField attribute). I could spend a while outlining all the ways you can change the schema with defaults, formatting, tagging etc but the online help has plenty of great examples to illustrate this. You can use the Schema Tips zone in the for more details of the available customizations. Note: The tags are generated from the language pack you have installed. The sample is English so the tags are in English (which is the base language of all installations). If you are using a language pack then the tags will be generated in the language of the user that generated the object. At this point you can save your Business Object by pressing the Save action. At this point you have a basic Business Object based on the USER maintenance object ready for use but it is not defined as a Web Service yet. To do this you need to define the newly created Business Object as an XAI Inbound Service. The easiest and quickest way is to select + off the XAI Inbound Service off the context menu on the Business Object maintenance screen. This will prepopulate the service definition with the following: Adapter – This will be set to Business Adaptor. This indicates that the service is either Business Object, Business Service or Service Script based. Schema Type – Whether the object is a Business Object, Business Service or Service Script. In this case it is a Business Object. Schema Name – The name of the object. In this case it is the Business Object AS-User. Active – Set to Yes. This means the service is available upon startup automatically. You can enable and disable services as needed. Transaction Type – A default transaction type as this is Business Object Service. More about this in later postings. In our case we use the default Read. This means that if we only specify data and not a transaction type then the product will assume you want to issue a read against the object. You need to fill in the following: XAI Inbound Service – The name of the Web Service. Usually people use the same name as the underlying object , in the case of this example, but this can match your sites interfacing standards. By the way you can define multiple XAI Inbound Services/Web Services against the same object if you want. Description and Detail Description – Documentation for your Web Service. I just supplied some basic documentation for this demonstration. You can now save the service definition. Note: There are lots of other options on this screen that allow for behavior of your service to be specified. I will leave them blank for now. When you save the service you are issued with two new pieces of information. XAI Inbound Service Id is a randomly generated identifier used internally by the XAI Servlet. WSDL URL is the WSDL standard URL used for integration. We will take advantage of that in later posts. An example of the definition is shown below: Now you have defined the service but it will only be available when the next server restart or when you flush the data cache. XAI Inbound Services are cached for performance so the cache needs to be told of this new service. To refresh the cache you can use the Admin –> X –> XAI Command menu item. From the command dropdown select Refresh Registry and press Send Command. You will see an XML of the command sent to the server (the presence of the XML means it is finished). If you have an error around the authorization, then check your default user and password settings on the XAI Options menu item. Be careful with flushing the cache as the cache is shared (unless of course you are the only Web Service user on the system – In that case it only affects you). The Web Service is NOW available to be used. To perform a simple test of your new Web Service, navigate to the Admin –> X –> XAI Submission menu item. You will see an open XML request tab. You need to type in the request XML you want to test in the Main tab. The first tag is the XAI Inbound Service Name and the elements are as per your schema (minus the schema tag itself as that is only used internally). My example is as follows (I want to return the details of user SYSUSER) – Remember to close tags. Hitting the Save button will issue the XML and return the response according to the Business Object schema. Now before you panic, you noticed that it did not ask for credentials. It propagates the online credentials to the service call on this function. You now have a Web Service you can use for integration. We will reuse this information in subsequent posts. The process I just described can be used for ANY object in the system you want to expose. This whole process at a minimum can take under a minute. Obviously I only showed the basics but you can at least get an appreciation of the ease of defining a Web Service (just by using a browser). The next posts now build upon this. Hope you enjoyed the post.

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  • Cumulative Updates available for SQL Server 2008 SP2 & SP3

    - by AaronBertrand
    Today Microsoft has released two new cumulative updates for SQL Server 2008. Cumulative Update #10 for SQL Server 2008 Service Pack 2 Knowledge Base Article: KB #2696625 At the time of writing, there is one fix listed The build number is 10.00.4332 Cumulative Update #5 for SQL Server 2008 Service Pack 3 Knowledge Base Article: KB #2696626 At the time of writing, there are four fixes listed The build number is 10.00.5785 As usual, I'll post my standard disclaimer here: these updates are NOT for SQL...(read more)

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  • Cumulative Updates available for SQL Server 2008 SP2 & SP3

    - by AaronBertrand
    Today Microsoft has released two new cumulative updates for SQL Server 2008. Cumulative Update #10 for SQL Server 2008 Service Pack 2 Knowledge Base Article: KB #2696625 At the time of writing, there is one fix listed The build number is 10.00.4332 Cumulative Update #5 for SQL Server 2008 Service Pack 3 Knowledge Base Article: KB #2696626 At the time of writing, there are four fixes listed The build number is 10.00.5785 As usual, I'll post my standard disclaimer here: these updates are NOT for SQL...(read more)

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  • SQL Server 2008 Cumulative Updates are available!

    - by AaronBertrand
    SQL Server 2008 Service Pack 2 Cumulative Update #9 KB article : http://support.microsoft.com/kb/2673382 Build number is 10.00.4330 7 fixes (5 in database engine, 2 in SSAS) Relevant for : Builds of SQL Server between 10.00.4000 and 10.00.4329 SQL Server 2008 Service Pack 3 Cumulative Update #4 KB article : http://support.microsoft.com/kb/2673383 Build number is 10.00.5775 10 fixes listed Relevant for : Builds of SQL Server between 10.00.5000 and 10.00.5774 As usual, I'll post my standard disclaimer...(read more)

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  • Spotlight: How Scandinavia's Largest Nuclear Power Plant Increased Productivity and Reduced Costs wi

    - by [email protected]
    Ringhals nuclear power plant, which is part of the Vattenfall Group, is located about 60 km south-west of the beautiful coastal city of Gothenburg in Sweden. A deep concern to reduce environmental impact coupled with an effort to increase plant safety and operational efficiency have led to a recent surge in investments and initiatives around plant modification and plant optimization at Ringhals. A multitude of challenges were faced by the users in various groups that were involved in these projects. First, it was very difficult for users to easily access complex and layered asset and engineering information, which was critical to increased productivity and completing projects on time. Moreover, the 20 or so different solutions that were being used to view various document formats, not only resulted in collaboration complexity but also escalated IT administration costs and woes. Finally, there was a considerable non-engineering community comprising non-CAD specialists that needed easy access to plant data in an effort to minimize engineering disruption. Oracle's AutoVue significantly simplified the ability to efficiently view and use digital asset information by providing a standardized visualization solution for the enterprise. The key benefits achieved by Ringhals include: Increased productivity of plant optimization and plant modification by 3% Saved around $ 500 K annually Cut IT maintenance costs by 50% by using a single solution Reduced engineering disruption by allowing non-CAD users easy access to digital plant data The complete case-study can be found here

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  • Error 1069 the service did not start due to a logon failure

    - by Si
    Our CruiseControl.NET service on Win2003 Server (VMWare Virtual) was recently changed from a service account to a user account to allow for a new part of our build process to work. The new user has "Log on as a service" rights, verified by checking Local Security Settings - Local Policies - User Rights Assignment, and the user password is set to never expire. The problem I'm facing is every time the service is restarted, I get the 1069 error as described in this questions subject. I have to go into the properties of the service (log on tab) and re-enter the password, even though it hasn't changed, and the user already has the appropriate rights. Once I enter the password apply the changes, a prompt appears telling me that the user has been granted log on as a service rights. The service will then start will no problems. Not a show stopper, but a pain none-the-less. Why isn't the password persisting with the service?

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  • Error 1069 the service did not start due to a logon failure

    - by Si.
    Our CruiseControl.NET service on Win2003 Server (VMWare Virtual) was recently changed from a service account to a user account to allow for a new part of our build process to work. The new user has "Log on as a service" rights, verified by checking Local Security Settings - Local Policies - User Rights Assignment, and the user password is set to never expire. The problem I'm facing is every time the service is restarted, I get the 1069 error as described in this questions subject. I have to go into the properties of the service (log on tab) and re-enter the password, even though it hasn't changed, and the user already has the appropriate rights. Once I enter the password apply the changes, a prompt appears telling me that the user has been granted log on as a service rights. The service will then start will no problems. Not a show stopper, but a pain none-the-less. Why isn't the password persisting with the service?

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  • When would you use the Common Service Locator ?

    - by ajma
    I've been looking at the Common Service Locator as a way of abstracting my IoC container but I've been noticing that some people are strongly against this type of this. Do people recommend never using it? Always using it? or sometimes using it? If sometimes, then in what situations would you use it and what situations would you not use it.

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