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• Know Your Service Request Status

  - by Get Proactive Customer Adoption Team

  Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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• Apple Service Diagnostic application on USB key?

  - by Matt 'Trouble' Esse

  I found the following in a text file, and I would like to use the Apple Service Diagnostic Application from a bootable USB key but I cannot find where to download it or set it up? Also is this free software or does it require a separate licence? It sounds like it would be a useful tool for diagnosing Mac problems. The Apple Service Diagnostic application is designed to run both EFI and Mac OS X tests from an external USB hard drive. Apple Service Diagnostic (EFI) runs low-level tests of the hardware directly and does not require Mac OS X, while Apple Service Diagnostic (OS) uses Mac OS X to run tests. Booting and Using the Apple Service Diagnostic Application - Before using Apple Service Diagnostic, disconnect any Ethernet network, USB, and audio cables. - With the USB hard drive containing ASD 3S123 plugged into a USB port, restart the computer and hold down the option key as the computer boots up into the Startup Manager. To run ASD (EFI) select the "ASD EFI 3S123" drive icon and press return or select it with a mouse click. To run ASD (OS) select the "ASD OS 3S123" drive icon and press return or select it with a mouse click. ASD (EFI) will load in 20-30 seconds; ASD (OS) will load in 2-3 minutes. - After running ASD (OS) or ASD (EFI), press the Restart button to restart the computer back into the normal startup volume, or hold down the option key to get back to the Startup Manager. ASD is no longer delivered as an image to be restored onto a DVD. ASD 3S117 and newer versions requires installation onto an external USB hard drive. For more information, please refer to the document "Installing ASD on a USB hard drive".

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• Confusion on networking service start/stop in Ubuntu

  - by Daniel Ball

  I'm preparing to move and took down two of my servers, leaving only one with some essential services running. What I neglected to consider was that one was the DHCP server(which I realized when somebody contacted me saying they couldn't connect. Whups). So because I only have a few hosts on this small network, I opted to just statically configure them for now. One of these is a new Ubuntu 11.04 server, where I have very little experience. I edited /etc/network/interfaces and /etc/hosts to reflect my changes. I ran $sudo /etc/init.d/networking stop *deconfiguring network interfaces ... So yay. Then I try to start, it gives me the mumbo jumbo about using services (why didn't it do that for the stop?) So instead I run ... $sudo service networking start networking stop/waiting Now, to me that says the status of the service is stopped. But when I ping another computer, I get a successful reply. So is it not actually stopped? More importantly, am I doing something wrong? Edit daniel@FOOBAR:~$ sudo service networking status networking stop/waiting daniel@FOOBAR:~$ sudo service networking stop stop: Unknown instance: daniel@FOOBAR:~$ sudo service networking status networking stop/waiting daniel@FOOBAR:~$ sudo service networking start networking stop/waiting daniel@FOOBAR:~$ sudo service networking status networking stop/waiting So you can see why I ran /etc/init.d/networking stop instead. For some reason upstart (that is what "services" is, right?) isn't working with stop. cat /etc/hosts 127.0.0.1 localhost 127.0.1.1 FOOBAR 198.3.9.2 FOOBAR #Added entry July 19 2011 # The following lines are desirable for IPv6 capable hosts ::1 ip6-localhost ip6-loopback fe00::0 ip6-localnet ff00::0 ip6-mcastprefix ff02::1 ip6-allnodes ff02::2 ip6-allrouters cat /etc/network/interfaces # This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback # The primary network interface #auto eth0 #iface eth0 inet dhcp # hostname FOOBAR auto eth0 iface eth0 inet static address 198.3.9.2 netmask 255.255.255.0 network 198.3.9.0 broadcast 198.3.9.255 gateway 198.3.9.15 No I didn't save backups, it was just a minor change so I just commented out the old DHCP setting. Edit I set everything back to original settings and set up a DHCP server. "starting" networking does the same thing. I can only assume this is normal, I just don't know WHY. It can't be anything to do with the configuration files, since they've been restored.

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• WCF Self-hosted service, client clean-up on service stop

  - by Sentax

  Hi everyone, I'm curious to know how I would go about setting up my service to stop cleanly on the server the service will be installed on. For example when I have many clients connecting and doing operations every minute and I want to shut-down the service for maintenance, how can I do this in the "OnStop" event of the service to then let the main service host to deny any new client connections and let the current connections finish before it actually shuts down its services to the client, this will ensure data isn't corrupted on the server as the server shuts down. Right now I'm not setup as a singleton because I need scalability in the service. So I would have to somehow get my service host to do this independently of knowing how many instances are created of the service class. I hope I explain myself good enough, if not, let me know, I'll try to explain better. Thanks, Scott

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• Remote Service Vs. Local Service

  - by Nguyen Dai Son

  Dear All, I am a newbiew to Android. I had read a lot of articles about Android Service but I am not clearly understanding what defferent between Local Service and Remote Service (except for "Local Service run in the same process as the lunching activity; remote services run in their own process" - The Busy Coder's Guide to Android Development - Mark L. Murphy ). Please shows me what different between Local Service and Remote Service. What's the advantage/disadvantage of using Local Service. What's the advantage/disadvantage of using Remote Service. Thanks & best regards Dai Son

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• Calling a web service from a windows service

  - by Arun

  I'm sure there's an elegant solution to the problem but I just can't get my head around it. I am trying to call a web service from within a Windows service. The web service is secured (using Windows authentication). The account that the windows service runs under does have the rights to call the web service but I can't figure out how to get those credentials and send them off to the web service. The web service is WCF and is hosted on the same machine (in IIS) as the windows service.

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• Using external SOAP service in Workflow service

  - by whirlwin

  I am using the .NET 4 framework and have made a WCF Workflow Service Application. I want to use a SOAP web service (.NET 3.5) I have running in another instance of VS. The only method that is exposed is the following: [WebMethod] public string Reverse(string input) { char[] chars = input.ToCharArray(); Array.Reverse(chars); return new string(chars); } I have used the following steps to add the service in my Workflow: Add Service Reference Provided the WSDL (the operation shows in the Operations box as expected) Clicked OK Build the solution to ensure that the service shows in my toolbox Drag the service from the toolbox into the workflow However, when I look at the properties of the service in the workflow, there is no way to specify the input argument or where to store the result of the invocation of the service. I only have the option of specifying some obscure parameters such as Body:InArgument<ReverseRequestBody and outBody:OutArgument<ReverseResponseBody (none of which are strings). Here is a screenshot depicting the properties of the service in the workflow: My question is therefore: Is it possible at all to use the SOAP service by specifying a string as the input argument (like it is meant to be used), and also assign the result to a workflow variable?

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• unexpected EOF and end of document

  - by WASasquatch

  I have been fiddling with this code for a few days. Mind you I am a beginner. I just want to get my script to be able to download a remote file, and scan MineCraft plugins. I got the scan plugins to work, but I'm having two other issues. One, I can't get the mc_addplugin to work correctly, and I get a Unexpected EOF and unexpected end of document when running any other command besides mc_scanplugins or mc_start bash: -c: line 0: unexpected EOF while looking for matching `"' bash: -c: line 1: syntax error: unexpected end of file Help would be so much appreciated! Thanks in advance. #!/bin/bash # /etc/init.d/craftbukkit # version 0.9.1 2012-07-06 (YYYY-MM-DD) ### BEGIN INIT INFO # Provides: craftbukkit # Required-Start: $local_fs $remote_fs # Required-Stop: $local_fs $remote_fs # Should-Start: $network # Should-Stop: $network # Default-Start: 2 3 4 5 # Default-Stop: 0 1 6 # Short-Description: Starts craftbukkit server # Description: Starts and controls the craftbukkit server ### END INIT INFO # SETTINGS SERVICE='craftbukkit-1.2.5-R1.0.jar' OPTIONS='nogui' USERNAME='smith' # LIST ALL THE WORLDS IN YOUR CRAFTBUKKIT SERVER FOLDER WORLDS[1]='world' WORLDS[2]='world_nether' WORLDS[3]='world_the_end' WORLDS[4]='flat_world' MCPATH='/var/www/servers/Foundation' PLUGINSPATH='/var/www/servers/Foundation/plugins' TEMPPLUGINS='/var/www/servers/Foundationplugins/temp_plugins' BACKUPPATH='/var/www/servers/Foundation/backup' CPU_COUNT=2 INVOCATION="java -Xmx2024M -Xms2024M -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalPacing -XX:ParallelGCThreads=$CPU_COUNT -XX:+AggressiveOpts -jar $SERVICE $OPTIONS" ME=`whoami` as_user() { if [ $ME == $USERNAME ] ; then bash -c "$1" else su - $USERNAME -c "$1" fi } mc_start() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is already running!" else echo "Starting $SERVICE..." cd $MCPATH as_user "cd $MCPATH && screen -dmS craftbukkit $INVOCATION" sleep 7 if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is now running." else echo "Error! Could not start $SERVICE!" fi fi } mc_saveoff() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... suspending saves" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say The server is preforming a backup. Server going to read-only mode. Do not build...\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-off\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sync sleep 10 else echo "$SERVICE is not running. Not suspending saves." fi } mc_save() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... Saving worlds..." as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sync sleep 10 echo "Save complete!" else echo "$SERVICE is not running. Cannot save!" fi } mc_saveon() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... re-enabling saves" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-on\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say Server backup has completed. Server going to read-write mode. You can now continue building...\"\015'" else echo "$SERVICE is not running. Not resuming saves." fi } mc_stop() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "Stopping $SERVICE" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say $SERVERNAME is shutting down in 30 seconds! Please stop what you are doing. Check back later, we'll be back!\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sleep 30 as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"stop\"\015'" sleep 7 else echo "$SERVICE was not running." fi if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "Error! $SERVICE could not be stopped." else echo "$SERVICE is stopped." fi } mc_update() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running! Will not start update." else MC_SERVER_URL=http://dl.bukkit.org/latest-rb/craftbukkit.jar as_user "cd $MCPATH && wget -q -O $MCPATH/craftbukkit_server.jar.update $MC_SERVER_URL" if [ -f $MCPATH/craftbukkit_server.jar.update ] then if `diff $MCPATH/$SERVICE $MCPATH/craftbukkit_server.jar.update >/dev/null` then echo "You are already running the latest version of $SERVICE. Update anyway? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $MCPATH/$SERVICE $MCPATH/${SERVICE}_old.jar" as_user "mv $MCPATH/craftbukkit_server.jar.update $MCPATH/$SERVICE" echo "$SERVICE updated successfully!"; break;; No ) echo "The update was not installed! Removing temporary files and exiting..." as_user "rm $MCPATH/craftbukkit_server.jar.update" exit;; esac done else as_user "mv $MCPATH/$SERVICE $MCPATH/${SERVICE}_old.jar" as_user "mv $MCPATH/craftbukkit_server.jar.update $MCPATH/$SERVICE" echo "$SERVICE updated successfully!" fi else echo "$SERVICE update could not be downloaded." fi fi } mc_addplugin() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running! Please stop the service before adding a plugin." else echo "Paste the URL to the .JAR Plugin..." read JARURL JARNAME=$(basename "$JARURL") if [ -d "$TEMPPLUGINS" ] then as_user "cd $PLUGINSPATH && wget -r -A.jar $JARURL -o temp_plugins/$JARNAME" else as_user "cd $PLUGINSPATH && mkdir $TEMPPLUGINS && wget -r -A.jar $JARURL -o temp_plugins/$JARNAME" fi if [ -f "$TMPDIR/$JARNAME" ] then if [ -f "$PLUGINSPATH/$JARNAME" ] then if `diff $PLUGINSPATH/$JARNAME $TMPDIR/$JARNAME >/dev/null` then echo "You are already running the latest version of $JARNAME." else NOW=`date "+%Y-%m-%d_%Hh%M"` echo "Are you sure you want to overwrite this plugin? [Y/n]" echo "Note: Your old plugin will be moved to the "$TEMPPLUGINS" folder with todays date." select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $PLUGINSPATH/$JARNAME $TEMPPLUGINS/${JARNAME}_${NOW} && mv $TEMPPLUGINS/$JARNAME $PLUGINSPATH/$JARNAME"; break;; No ) echo "The plugin has not been installed! Removing temporary plugin and exiting..." as_user "rm $TEMPPLUGINS/$JARNAME"; exit;; esac done echo "Would you like to start the $SERVICE now? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) mc_start; break;; No ) "$SERVICE not running! To start the service run: /etc/init.d/craftbukkit start"; exit;; esac done fi else echo "Are you sure you want to add this new plugin? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $PLUGINSPATH/$JARNAME $TEMPPLUGINS/${JARNAME}_${NOW} && mv $TEMPPLUGINS/$JARNAME $PLUGINSPATH/$JARNAME"; break;; No ) echo "The plugin has not been installed! Removing temporary plugin and exiting..." as_user "rm $TEMPPLUGINS/$JARNAME"; exit;; esac done echo "Would you like to start the $SERVICE now? [Y/n]?" select yn in "Yes" "No"; do case $yn in Yes ) mc_start; break;; No ) "$SERVICE not running! To start the service run: /etc/init.d/craftbukkit start"; exit;; esac done fi else echo "Failed to download the plugin from the URL you specified!" exit; fi fi } mc_scanplugins() { if [ "$(ls -A $PLUGINSPATH)" ] then shopt -s nullglob PLUGINS=($PLUGINSPATH/*.jar) i=1 for f in "${PLUGINS[@]}" do echo "${i}: $f" PLUGIN[$i]=$f i=$(( $i + 1 )) done echo "Enter the ID of a plugin you want removed, or any other key to cancel." read INPUT if [ ! -z "${INPUT##*[!0-9]*}" ] then if [ -f "${PLUGIN[INPUT]}" ] then echo "Removing plugin..." JAR=$(basename ${PLUGIN[INPUT]}) JARNAME=${JAR%.jar} as_user "rm -f ${PLUGIN[INPUT]}" sleep 2 as_user "cd $PLUGINSPATH && rm -rf ./${JARNAME}" if [ -f "${PLUGINSPATH}/${JARNAME}" ] then echo "Plugin folder could not be removed..." fi echo "Plugin removed." else echo "${PLUGIN[INPUT]}" echo "Invalid plugin! Does not exist! Canceling..." exit; fi else echo "Canceling..." exit; fi else echo "You have no plugins installed." exit; fi } mc_backup() { mc_saveoff for i in "${WORLDS[@]}"; do NOW=`date "+%Y-%m-%d_%Hh%M"` BACKUP_FILE="$BACKUPPATH/${i}_${NOW}.tar" echo "Backing up world: $i..." #as_user "cd $MCPATH && cp -r $i $BACKUPPATH/${i}_`date "+%Y.%m.%d_%H.%M""` as_user "tar -C \"$MCPATH\" -cf \"$BACKUP_FILE\" $i" done echo "Backing up $SERVICE" as_user "tar -C \"$MCPATH\" -rf \"$BACKUP_FILE\" $SERVICE" #as_user "cp \"$MCPATH/$SERVICE\" \"$BACKUPPATH/craftbukkit_server_${NOW}.jar\"" mc_saveon echo "Compressing backup..." as_user "tar -cvzf $BACKUPPATH/server_backup_${NOW}.tar.gz $MCPATH" echo "Backup has completed successfully." } mc_command() { command="$1"; if pgrep -u $USERNAME -f $SERVICE > /dev/null then pre_log_len=`wc -l "$MCPATH/server.log" | awk '{print $1}'` echo "$SERVICE is running... executing command" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"$command\"\015'" sleep .1 # assumes that the command will run and print to the log file in less than .1 seconds # print output tail -n $[`wc -l "$MCPATH/server.log" | awk '{print $1}'`-$pre_log_len] "$MCPATH/server.log" fi } #Start-Stop here case "$1" in start) mc_start ;; stop) mc_stop ;; restart) mc_stop mc_start ;; save) mc_save ;; update) mc_stop mc_backup mc_update mc_start ;; scanplugins) mc_scanplugins ;; addplugin) mc_addplugin ;; backup) mc_backup ;; status) if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running." else echo "$SERVICE is not running." fi ;; command) if [ $# -gt 1 ]; then shift mc_command "$*" else echo "Must specify server command (try 'help'?)" fi ;; *) echo "Usage: $0 {start|stop|update|backup|status|restart|command \"server command\"}" exit 1 ;; esac exit 0

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• Database-as-a-Service on Exadata Cloud

  - by Gagan Chawla

  Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Top Questions and Answers for Pluging into Oracle Database as a Service

  - by David Swanger

  Yesterday we hosted a comprehensive online forum that shared a comprehensive path to help your organization design, deploy, and deliver a Database as a Service cloud. If you missed the online forum, you can watch it on demand by registering here. We received numerous questions.  Below are highlights of the most informative: DBaaS requires a lengthy and careful design efforts. What is the minimum requirements of setting up a scaled-down environment and test it out? You should have an OEM 12c environment for DBaaS administration and then a target database deployment platform that has the key characteristics of what your production environment will look like. This could be a single server or it could be a small pool of hosts if your production DBaaS will be larger and you want to test a more robust / real world configuration with Zones and Pools or DR capabilities for example. How does this benefit companies having their own data center? This allows companies to transform their internal IT to a service delivery model for the database. The benefits to the company are significant cost savings, improved business agility and reduced risk. The benefits to the consumers (internal) of services if much fast provisioning, and response to change in business requirements. From a deployment perspective, is DBaaS's job solely DBA's job? The best deployment model enables the DBA (or end-user) to control the entire process. All resources required to deploy the service are pre-provisioned, and there are no external dependencies (on network, storage, sysadmins teams). The service is created either via a self-service portal or by the DBA. The purpose of self service seems to be that the end user does not rely on the DBA. I just need to give him a template. He decides how much AMM he needs. Why shall I set it one by one. That doesn't seem to be the purpose of self service. Most customers we have worked with define a standardized service catalog, with a few (2 to 5) different classes of service. For each of these classes, there is a pre-defined deployment template, and the user has the ability to select from some pre-defined service sizes. The administrator only has to create this catalog once. Each user then simply selects from the options offered in the catalog.  Looking at DBaaS service definition, it seems to be no different from a service definition provided by a well defined DBA team. Why do you attribute it to DBaaS? There are a couple of perspectives. First, some organizations might already be operating with a high level of standardization and a higher level of maturity from an ITIL or Service Management perspective. Their journey to DBaaS could be shorter and their Service Definition will evolve less but they still might need to add capabilities such as Self Service and Metering/Chargeback. Other organizations are still operating in highly siloed environments with little automation and their formal Service Definition (if they have one) will be a lot less mature today. Therefore their future state DBaaS will look a lot different from their current state, as will their Service Definition. How database as a service impact or help with "Click to Compute" or deploying "Database in cloud infrastructure" DBaaS enables Click to Compute. Oracle DBaaS can be implemented using three architecture models: Oracle Multitenant 12c, native consolidation using Oracle Database and consolidation using virtualization in infrastructure cloud. As Deploy session showed, you get higher consolidating density and efficiency using Multitenant and higher isolation using infrastructure cloud. Depending upon your business needs, DBaaS can be implemented using any of these models. How exactly is the DBaaS different from the traditional db? Storage/OS/DB all together to 'transparently' provide service to applications? Will there be across-databases access by application/user. Some key differences are: 1) The services run on a shared platform. 2) The services can be rapidly provisioned (< 15 minutes). 3) The services are dynamic and can be relocated, grown, shrunk as needed to meet business needs without disruption and rapidly. 4) The user is able to provision the services directly from a standardized service catalog.. With 24x7x365 databases its difficult to find off peak hrs to do basic admin tasks such as gathering stats, running backups, batch jobs. How does pluggable database handle this and different needs/patching downtime of apps databases might be serving? You can gather stats in Oracle Multitenant the same way you had been in regular databases. Regarding patching/upgrading, Oracle Multitenant makes patch/upgrade very efficient in that you can pre-provision a new version/patched multitenant db in a different ORACLE_HOME and then unplug a PDB from its CDB and plug it into the newer/patched CDB in seconds.  Thanks for all the great questions!  If you'd like to learn more and missed the online forum, you can watch it on demand here.

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• How do I grant permissions to remotely start/stop a service using Powershell?

  - by splattered bits

  We have a PowerShell script that restarts a service on another computer. When we use PowerShell's built-in service control cmdlets, like so: $svc = Get-Service -Name MyService -ComputerName myservicehostname Stop-Service -InputObject $svc Start-Service -InputObject $svc We get this error back: Stop-Service : Cannot open MyService service on computer 'myservicehostname'. However, when we use sc.exe, like so: C:\Windows\System32\sc \\myservicehostname stop MyService C:\Windows\System32\sc \\myservicehostname start MyService the start and stop succeed. The user doing the restarting is not an administrator. We use subinacl to grant the user permissions to start/stop and query the service: subinacl.exe /service MyService /GRANT=MyServiceControlUser=STO How come PowerShell can't stop my service but sc.exe can?

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• Using SSIS Web Service Task with WCF

  - by Omri

  Hello, I am using SQL Server 2008 SSIS for importing data to the DB and .Net 3.5 SP1 for Creating the WCF service. In the import task I am trying to use the Web Service Task to report to a WCF service. At first I encountered a problem with the WCF WSDL, the Web Service task couldn't get their code generated from the metadata exposed by the WCF service. So I found a blog post at Christian Weyer's Blog talking just about that. Now after I can successfully load a WCF service to the Web Service Task and get the functions generated just fine from the WSDL I encountered another problem. I get an error from the SSIS package at runtime saying that "Method 'ProxyNamespace.MyService.GetData' not found." The full Error is: Error: 0xC002F304 at Web Service Task False, Web Service Task: An error occurred with the following error message: "Microsoft.SqlServer.Dts.Tasks.WebServiceTask.WebserviceTaskException: Could not execute the Web method. The error is: Method 'ProxyNamespace.MyService.GetData' not found.. at Microsoft.SqlServer.Dts.Tasks.WebServiceTask.WebMethodInvokerProxy.InvokeMethod(DTSWebMethodInfo methodInfo, String serviceName, Object connection) at Microsoft.SqlServer.Dts.Tasks.WebServiceTask.WebServiceTaskUtil.Invoke(DTSWebMethodInfo methodInfo, String serviceName, Object connection, VariableDispenser taskVariableDispenser) at Microsoft.SqlServer.Dts.Tasks.WebServiceTask.WebServiceTask.executeThread()". I know that the simple solution is going back to regular Web Service, but I really don't want to go there. Thanks, Omri.

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• Android Loading listview items from service results in hang

  - by Isaac Waller

  Hello, In my Android application, I have a ListActivity. This ListActivity uses a SimpleAdapter that I fill with items from my service. So, in my code, I do: MySuperCoolService.Binder serviceBinder = null; private ServiceConnection serviceConnection = new ServiceConnection() { public void onServiceConnected(ComponentName className, IBinder service) { Log.d(TAG, "Service connection: connected!"); serviceBinder = (MySuperCoolService.Binder)service; } public void onServiceDisconnected(ComponentName className) { Log.d(TAG, "Service connection: disconnected"); serviceBinder = null; } }; bindService(new Intent(this, MySuperCoolService.class), serviceConnection, BIND_AUTO_CREATE); while(serviceBinder==null) { Thread.Sleep(1000); } // now retrieve from service using binder and set list adapter This whole operation takes hardly any time (less than a second), so I want it to run in the UI thread. See my onCreate: public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); fillDataUsingCodeAbove(); } The reason I want this to run in the UI thread is that if you have a list item selected, or you have scrolled to a certain position in the ListView, and you rotate the device or take out the keyboard or something (to trigger a configuration change) when my activity is restarted, Android will try to restore the state right after onCreate. But, if I run it in a separate thread, it will not. Also there is a cool fadein animation too :) The problem I am having with running it in the UI thread is that when I try to bind to the service, that service bind request gets put onto the message queue. But then when I go into my loop, I stop the message queue from looping. So my program hangs, because it's waiting for the service to get bound, and the service won't get bound until the loop ends. I have thought of putting Looper.loop() inside my loop, but that just hangs it at Looper.loop() (I don't know why.) Sorry for such a long question, Isaac Waller

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• wcf metadata service page url

  - by Neil B

  I have a service with the metadata exposed. Trouble is when I browse to the wsdl the service page it has the machine name as below: MasterLibrary Service You have created a service. To test this service, you will need to create a client and use it to call the service. You can do this using the svcutil.exe tool from the command line with the following syntax: svcutil.exe http://mymachine/Master/Master.svc?wsdl How do I make it show it as: http://www.url.co.uk/Master/Master.svc?wsdl

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• calling a service from an activity

  - by newbie

  Hi,I have been stuck on this issue for quite some time now.Have read the documentation and many tutorials and they just confuse me more.I hope someone will provide me a straightforward answer.It's really important.Thank you.. Ok ..so i want an activity to get some input from the user as and then send that string to a service.Then i want my service to run in a way so that i can use other applications while this one keeps running in the background.Also i don't want the service to keep running every second.What i want is for the service to get updated location of my current position every 10 minutes so i was thinkin if there could be a way to make my service to go to sleep n wake up evry 10 mins n check for updates.I don't want to show the update on the UI so i dont think i need to use an AIDL approach and also dont need to bind to the service.I js simply want to start the service as soon as the user enters the string and keep the service runing every 10 mins.I think it is really simple but m very confused.Please help.

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• Install Quartz.Net as a windows service and Test installation

  - by Tarun Arora

  In this blog post I’ll be covering, 01: Where to download Quartz.net from 02: How to install Quartz.net as a Windows service 03: Test the Quartz.net Installation If you are new to Quartz.net I would recommend reading the blog post on a brief introduction to Quartz.net. 01 – Where to download Quartz.net? http://sourceforge.net/projects/quartznet/files/quartznet/       Currently version  Quartz.Net 2.0.1 is the recommended download version. 02 – How to install Quartz.net as a Windows service         Go to the download location and unzip the Quartz.net package Navigate to the folder Quartz.Net \ Server \ bin – This is where you will find different .net version installers of the quartz.net packages. For example in the screen shot above, you can see the Quartz.net .net 3.5 and .net 4 packages. Open up the Quartz.net .net 4.0 folder, this folder contains the files you need to install Quartz.net as a windows service Copy the contents of the folder Downloads\Quartz.NET-2.0.1\server\bin\4.0 to the folder %program files%\Quartz.net   5. Open up a new CMD as an administrator and run the below command to install Quartz.net as a windows service /> Quartz.Server.exe install 6. How do I know that Quartz.Net service has installed as a Windows service? Go to run prompt and type ‘services.msc’ you should now see all the windows services installed on your machine. Navigate down to look for Quartz.Net. The service installs itself as an automatic startup Type and log on as ‘Local System’. You can easily change this to your prefer account that you would like to run the service as. If you wanted to name the Quartz service something else then that’s also possible… Can I change the default display name of the quartz.net windows service? Yes, you can! Navigate to C:\Program Files (x86)\Quartz.Net\ and open up the config file ‘quartz.config’ - You can change the instance name - You can change the default thread count of 10 - The port that the service listens to (by default this is port 555) A blog post on more configuration details can be found here. 03 – Test Quartz.Net windows service installation So, I have installed Quartz.Net as a windows service, how do I test whether my installation has been successful. Open up cmd as an administrator and run the below command, C:\Program Files (x86)\Quartz.Net> Quartz.Server.exe –i Since by default the Quartz.net windows service writes INFO level diagnostics (this can be changed from Quartz.Server.exe.config) you should see the service information show up on the console. For instance in the example above I can see that the service is running in a NON CLUSTERED mode, its currently not started and is currently in standby mode with 0 number of jobs executed so far… This was second in the series of posts on enterprise scheduling using Quartz.net, in the next post I’ll be covering how to run your first scheduled task using Quartz.net windows service. Thank you for taking the time out and reading this blog post. If you enjoyed the post, remember to subscribe to http://feeds.feedburner.com/TarunArora. Stay tuned!

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• Integration Patterns with Azure Service Bus Relay, Part 3.5: Node.js relay

  - by Elton Stoneman

  This is an extension to Part 3 in the IPASBR series, see also: Integration Patterns with Azure Service Bus Relay, Part 1: Exposing the on-premise service Integration Patterns with Azure Service Bus Relay, Part 2: Anonymous full-trust .NET consumer Integration Patterns with Azure Service Bus Relay, Part 3: Anonymous partial-trust consumer In Part 3 I said “there isn't actually a .NET requirement here”, and this post just follows up on that statement. In Part 3 we had an ASP.NET MVC Website making a REST call to an Azure Service Bus service; to show that the REST stuff is really interoperable, in this version we use Node.js to make the secure service call. The code is on GitHub here: IPASBR Part 3.5. The sample code is simpler than Part 3 - rather than code up a UI in Node.js, the sample just relays the REST service call out to Azure. The steps are the same as Part 3: REST call to ACS with the service identity credentials, which returns an SWT; REST call to Azure Service Bus Relay, presenting the SWT; request gets relayed to the on-premise service. In Node.js the authentication step looks like this: var options = { host: acs.namespace() + '-sb.accesscontrol.windows.net', path: '/WRAPv0.9/', method: 'POST' }; var values = { wrap_name: acs.issuerName(), wrap_password: acs.issuerSecret(), wrap_scope: 'http://' + acs.namespace() + '.servicebus.windows.net/' }; var req = https.request(options, function (res) { console.log("statusCode: ", res.statusCode); console.log("headers: ", res.headers); res.on('data', function (d) { var token = qs.parse(d.toString('utf8')); callback(token.wrap_access_token); }); }); req.write(qs.stringify(values)); req.end(); Once we have the token, we can wrap it up into an Authorization header and pass it to the Service Bus call: token = 'WRAP access_token=\"' + swt + '\"'; //... var reqHeaders = { Authorization: token }; var options = { host: acs.namespace() + '.servicebus.windows.net', path: '/rest/reverse?string=' + requestUrl.query.string, headers: reqHeaders }; var req = https.request(options, function (res) { console.log("statusCode: ", res.statusCode); console.log("headers: ", res.headers); response.writeHead(res.statusCode, res.headers); res.on('data', function (d) { var reversed = d.toString('utf8') console.log('svc returned: ' + d.toString('utf8')); response.end(reversed); }); }); req.end(); Running the sample Usual routine to add your own Azure details into Solution Items\AzureConnectionDetails.xml and “Run Custom Tool” on the .tt files. Build and you should be able to navigate to the on-premise service at http://localhost/Sixeyed.Ipasbr.Services/FormatService.svc/rest/reverse?string=abc123 and get a string response, going to the service direct. Install Node.js (v0.8.14 at time of writing), run FormatServiceRelay.cmd, navigate to http://localhost:8013/reverse?string=abc123, and you should get exactly the same response but through Node.js, via Azure Service Bus Relay to your on-premise service. The console logs the WRAP token returned from ACS and the response from Azure Service Bus Relay which it forwards:

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• Crash when attempting to install 32bit delphi service on 2008 r2

  - by Oded

  I have an old 32bit delphi application (with no source code), that is used as a windows service. It runs fine on windows 2003 32bit. I do not know if it has been created as a service originally, or converted to one later on. It is supposed to get installed to the server using a /install flag on the command line. When attempting to install it on a Windows 2008 R2 virtual machine, I am getting an APPCRASH event in the event log. The service is supposed to read a blob from a remote SQL Server instance and write it out to the local HD. It also reads some initialization data from the registry. Is there any way I can install this application as a service on windows 2008 r2 64bit? If not, are there any workarounds I can try? What are your suggestions?

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• Starting/Stopping Custom PHP Chat Server Linux Service (CentOS)

  - by chad

  I have been trying all night to get this service working properly. I created this script from a template and am very new to bash coding. I wrote a fully functioning chat server in php which runs endlessly, but now want to make it a dedicated service. I want to do this so that it starts on server boot and boots back up if possible when there are any down-times with the server. The issue is that I need this thing to run in a detached screen so that I can monitor packet data or send server commands via SSH when need-be. The main problem that i'm having is that it needs to have its own PID when it starts so that I can stop/restart it when needed. I am the type who grinds on coding until I figure it out, but this is so new to me that it seems the learning curve here is very steep and frustrating. Below is my code if anybody can please help me with this one, i've gotten so tired I can't even concentrate any more :( #!/bin/sh # # chatserver # # chkconfig: 345 20 90 # description: chatServer Linux Service Daemon \ # for general server handling ### BEGIN INIT INFO # Provides: chatserver # Required-Start: $local_fs $network $named $syslog # Required-Stop: $local_fs $syslog # Default-Start: 3 4 5 # Default-Stop: 0 1 2 6 # Short-Description: This service maintains the chatServer # Description: chatServer Linux Service Daemon # for general server handling ### END INIT INFO # Source function library. . /etc/rc.d/init.d/functions exec="screen php -q /var/www/html/chatServer.php" prog="chatserver" config="/etc/sysconfig/$prog" pidfile="/var/run/chatserver.pid" [ -e /etc/sysconfig/$prog ] && . /etc/sysconfig/$prog lockfile=/var/lock/subsys/$prog start() { #$exec || exit 5 echo -n $"Starting $prog: " daemon $exec --name=$exec --pidfile=$pidfile retval=$? echo [ $retval -eq 0 ] && touch $lockfile return $retval } stop() { echo -n $"Stopping $prog: " killproc -p $pidfile rm -f $pidfile retval=$? echo [ $retval -eq 0 ] && rm -f $lockfile return $retval } restart() { stop start } reload() { restart } force_reload() { restart } rh_status() { # run checks to determine if the service is running or use generic status status $prog } rh_status_q() { rh_status >/dev/null 2>&1 } case "$1" in start) rh_status_q && exit 0 $1 ;; stop) rh_status_q || exit 0 $1 ;; restart) $1 ;; reload) rh_status_q || exit 7 $1 ;; force-reload) force_reload ;; status) rh_status ;; condrestart|try-restart) rh_status_q || exit 0 restart ;; *) echo $"Usage: $0 {start|stop|status|restart|condrestart|try-restart|reload|force-reload}" exit 2 esac exit $?

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• windows service "soft link"

  - by fred smith

  I would like to be able to have a nice management tool to allow the rollout of different versions of a windows service over time. for example I would like to deploy my software (windows service) in version numbered folders, e.g. c:\wss\v1.0 c:\wss\v1.1 etc however I dont want to have to reinstall the windows service each time but rather would like to be able to easily point the windows service manager to the new folder. Are there tools to get this done? NB: I have used Windows Junctions before (from sysinternals) however I am wondering if there is a nice GUI tool to do this.

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• How to find out what parameter was passed to a Windows Service

  - by Sung Meister

  How do you find out what parameter was passed when starting a Windows service? I usually start a service thru net start by passing parameters as shown below net start DocumentHashService /Recursive /Count:500 services.msc does not list what parameters a service was started with. Is there a way to view the parameters passed?

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• Team Foundation Service Preview now open for all!

  - by Tarun Arora

  The concept of TFS in the cloud was first presented back in early 2010, the product team worked hard to preview a constantly evolving solution at the BUILD conference last year and after having completed 31 Sprints today the preview service has been opened for all. No more invitation codes required, TfsPreview has been made public! “Since we announced the Team Foundation Service Preview at the BUILD conference last year, we’ve limited the on boarding of new customers by requiring invitation codes to create accounts.  The main reason for this has been to control the growth of the service to make sure it didn’t run away from us and end up with a bad user experience.  In this time period, we’ve continued to work on our infrastructure, performance, scale, monitoring, management and, of course, some cool new features like cloud build. ”   - Brian Harry Since the service is still in preview, it is free for all… If you haven’t, now is the best time to try out the offering. There is no fixed time line on how long before service becomes chargeable but the terms of service support production use, the service is reliable and the product team committed to carry all of your data forward into production. “The service will remain in “preview” for a while longer while we work through additional features like data portability, commercial terms, etc but the terms of service support production use, the service is reliable and we expect to carry all of your data forward into production. ”  - Brian Harry As of today it’s possible to use TFS Preview with VS 2012 RC, VS 2010 SP1, VS 2008 SP1, the service currently does not work with VS 2005, this is something the product team is actively working on. You can refer to Brian’s announcement blog post here, http://blogs.msdn.com/b/bharry/archive/2012/06/11/team-foundation-service-preview-is-public.aspx

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• After installing Windows XP Service Pack 3 - Generic Host Process For Win32 Services problem starts

  - by Muhammad Kashif Nadeem

  After installing Service Pack 3 I am getting this error "Generic Host Process For Win32 Services Encountered A Problem and needs to close. When this message pops my computer just stuck and I can not even restart it normally. The only fix of this problem is to un-install service pack 3 and run fix from Microsoft which is available for Service Pack 2. Any help to fix this. Thanks.

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• Basic AppFabric Service Bus Programming Lifecycle

  - by kaleidoscope

  The tasks required to create an application that access the AppFabric Service Bus are as follows: Create a service namespace. This service namespace contains the resources used by the AppFabric Service Bus to support the application. Define the AppFabric Service Bus contract. A contract specifies the signature of the service, the data it exchanges, and other required inputs, behavior specifications, and object invariants. Implement the contract. To implement a service contract, create a class that implements the interface and specify custom runtime behaviors. Configure the service by specifying endpoint and other behavior information. Build and run the service. Build and run the client application. As with any iterative, service-oriented software development, it may not always be appropriate to follow the preceding steps sequentially, or even start from step 1. For example, if you want to build a client for a pre-existing service, you start at step 5. Or, if you are building a host service that others will use, you can skip step 6. Source: http://msdn.microsoft.com/en-us/library/ee173580.aspx   Sarang, K

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• From a DDD perspective is a report generating service a domain service or an infrastructure service?

  - by Songo

  Let assume we have the following service whose responsibility is to generate Excel reports: class ExcelReportService{ public String generateReport(String fileFormatFilePath, ResultSet data){ ReportFormat reportFormat = new ReportFormat(fileFormatFilePath); ExcelDataFormatterService excelDataFormatterService = new ExcelDataFormatterService(); FormattedData formattedData = excelDataFormatterService.format(data); ExcelFileService excelFileService = new ExcelFileService(); String reportPath= excelFileService.generateReport(reportFormat,formattedData); return reportPath; } } This is pseudo code for the service I want to design where: fileFormatFilePath: path to a configuration file where I'll keep the format of my excel file (headers, column widths, number of columns,..etc) data: the actual records returned from the database. This data can't be used directly coz I might need to make further calculations to the data before inserting them to the excel file. ReportFormat: Value object to hold the report format, has methods like getHeaders(), getColumnWidth(),...etc. ExcelDataFormatterService: a service to hold any logic that need to be applied to the data returned from the database before inserting it to the file. FormattedData: Value object the represents the formatted data to be inserted. ExcelFileService: a wrapper top the 3rd party library that generates the excel file. Now how do you determine whether a service is an infrastructure or domain service? I have the following 3 services here: ExcelReportService, ExcelDataFormatterService and ExcelFileService?

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