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• Launch Webcast Q&A: Oracle WebCenter Suite 11g - The Platform for the Modern User Experience

  - by howard.beader(at)oracle.com

  Did you have a chance to watch the Oracle WebCenter Suite 11g Launch Webcast yet? Andy MacMillan presented some great information on the webcast and answered quite a few of your questions in the Q&A session as well. For your reading pleasure we have captured a number of the questions and answers and they are summarized below: Question: Can you tell me what should our Portal strategy be for integrating and extending our Oracle enterprise applications? Answer: We recommend that you look at this in two steps, the first would be to ensure that you have a good understanding of our common user experience architecture. Internally our product teams at Oracle are already investing in this quite heavily today for Fusion Applications and this is driving natural convergence from a UX strategy standpoint. The second step would be to look at how best to componentize the back office applications so that the business users across your organization can take advantage of these -- don't make it just about putting a new skin on top of what you already have from an application standpoint, instead look at how best to embed the social computing capabilities as part of the solution for your business users. Question: We are currently using the BEA WebLogic Portal now, should we stay on WLP or should we be looking at moving to WebCenter or when should we move to WebCenter? Answer: Our strategy has been called "Continue & Converge", this theme means that you can continue to use WebLogic or Plumtree portals until your organization is ready to move to WebCenter and in the mean time you can continue to deploy what you need to in your organization of WLP or WCI Portals with the full support of Oracle. In addition WebCenter Services can be leveraged for social computing to complement what you are already doing today and enable your organization to take advantage of some of the latest and greatest social computing capabilities. We have migration scripts and conversion capabilities available as well as programs where Oracle can help you evaluate your options to decide how best to move forward. WebCenter provides the best of the best capabilities and will enable you to take advantage of new capabilities that may not exist in your current portal today. In the end though it's up to you as a customer as to when you want to make the transition to Oracle WebCenter Suite. Question: Can you tell me how is Oracle leveraging WebCenter internally and for its Application and Middleware product UX strategies? Answer: Internally, Oracle is leveraging WebCenter for our employees and thus far we are seeing significant updates with our users taking advantage of the business activity streams, team spaces and collaboration capabilities. From a product strategy standpoint, our product teams are taking advantage of the common user experience architecture and leveraging WebCenter to provide social and collaborative capabilities to the Oracle Applications and providing new types of composite applications with what is coming with Fusion Applications. WebCenter also provides a common user experience across all the products in the Oracle Fusion Middleware family as well. Question: Our organization is currently using SharePoint, but we are also an Oracle Applications customer, how should we be thinking about WebCenter as we move forward? Answer: Great question. Typically, we are seeing organizations using SharePoint for its core use cases of small team collaboration and file server replacement. WebCenter can connect to SharePoint as a content source to feed into WebCenter quite easily and it leverages the robust Oracle ECM product under WebCenter as well. In addition, SharePoint team sites can be connected to WebCenter utilizing our SharePoint connector. With Oracle WebCenter though, we are really targeting business users and enterprise applications, thus affecting positive change on the processes that drive the business to improve productivity across your organization. Question: Are organizations today using WebCenter as a Web platform for externally facing public websites? Answer: Yes, we are seeing a convergence around web content management and portal types of websites with customers converting them from just broadcasting content to making it a much richer personalized experience and also exposing back-office applications as well. Web Content Management capabilities are already embedded in WebCenter so that organizations can take advantage now of the benefits a personalized web experience provides for your customers. This is simply a short summary of a few of the questions addressed on the webcast, please tune in now to learn more about Oracle WebCenter, the user experience platform for the enterprise and the web! The Oracle WebCenter Suite 11g Launch Webcast can be found here

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• How the "migrations" approach makes database continuous integration possible

  - by David Atkinson

  Testing a database upgrade script as part of a continuous integration process will only work if there is an easy way to automate the generation of the upgrade scripts. There are two common approaches to managing upgrade scripts. The first is to maintain a set of scripts as-you-go-along. Many SQL developers I've encountered will store these in a folder prefixed numerically to ensure they are ordered as they are intended to be run. Occasionally there is an accompanying document or a batch file that ensures that the scripts are run in the defined order. Writing these scripts during the course of development requires discipline. It's all too easy to load up the table designer and to make a change directly to the development database, rather than to save off the ALTER statement that is required when the same change is made to production. This discipline can add considerable overhead to the development process. However, come the end of the project, everything is ready for final testing and deployment. The second development paradigm is to not do the above. Changes are made to the development database without considering the incremental update scripts required to effect the changes. At the end of the project, the SQL developer or DBA, is tasked to work out what changes have been made, and to hand-craft the upgrade scripts retrospectively. The end of the project is the wrong time to be doing this, as the pressure is mounting to ship the product. And where data deployment is involved, it is prudent not to feel rushed. Schema comparison tools such as SQL Compare have made this latter technique more bearable. These tools work by analyzing the before and after states of a database schema, and calculating the SQL required to transition the database. Problem solved? Not entirely. Schema comparison tools are huge time savers, but they have their limitations. There are certain changes that can be made to a database that can't be determined purely from observing the static schema states. If a column is split, how do we determine the algorithm required to copy the data into the new columns? If a NOT NULL column is added without a default, how do we populate the new field for existing records in the target? If we rename a table, how do we know we've done a rename, as we could equally have dropped a table and created a new one? All the above are examples of situations where developer intent is required to supplement the script generation engine. SQL Source Control 3 and SQL Compare 10 introduced a new feature, migration scripts, allowing developers to add custom scripts to replace the default script generation behavior. These scripts are committed to source control alongside the schema changes, and are associated with one or more changesets. Before this capability was introduced, any schema change that required additional developer intent would break any attempt at auto-generation of the upgrade script, rendering deployment testing as part of continuous integration useless. SQL Compare will now generate upgrade scripts not only using its diffing engine, but also using the knowledge supplied by developers in the guise of migration scripts. In future posts I will describe the necessary command line syntax to leverage this feature as part of an automated build process such as continuous integration.

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• New Training and Support Center Coming Soon!

  - by Ruth

  The CRM On Demand Training and Support Center is getting a face lift. In May 2010 we will unveil the new and improved layout, look and feel, and even some new content. Some of you told us loud and clear that you wanted an easier way to find our training courses and other important information. Well, here you are: Immediately you see the look and feel has changed and things have moved around a bit. You may ask, "How can I find the training catalog? Service requests? Downloads?" There are a few ways to find what you're looking for. You may use the search box to find training, quick guides, downloads, best practices, FAQs and more. You may also click the tabs or links in the blue bar, like Browse Training, to browse other documents and information. Here is a brief outline of the tabs and links that will help as you navigate this new tool: The Support tab provides alerts and notifications specific to your application environment. The Get Started tab is organized by role and contains links to resources aimed at helping you get the most out of your first 30 days with CRM On Demand. The Learn More tab outlines information in key topic areas, like administration, integration, and reports. Go to this tab to get the resources you need to move beyond the basics. The Release Information tab contains information specific to the current and upcoming releases of CRM On Demand. Access this tab to learn about and prepare for upgrades to your CRM On Demand application. The Best Practices tab contains a compilation of knowledge gained by experts that work with CRM On Demand day in and day out. Access this knowledge to benefit from their vast experience. The Communities tab offers connections to others in the CRM On Demand community through forums, communities, blogs, and more. The Browse training link opens the training catalog.Take a look at the instructor-led training, Webinars, quick guides, use cases, and tools available to you. The Browse Knowledge link takes you to our knowledge base where you can get answers to frequently asked questions. The Submit a Service Request link directs you to My Oracle Support where you can log a service request. The steps in that process have not changed. The Web Services Library provides simple APIs and a link to Oracle Sample Code where you can get samples that can help you build custom integrations. The Add-On Applications link allows access to our downloadable applications that allow you to extend the functionality of CRM On Demand. The Templates and Tools link provides access to resources that can help you design and build CRM On Demand to meet your company's specific needs. A lot has changed and I know it is a lot to take in. To help you out, we have a printable quick guide that you can use during this transition. As always, let us know what you think: [email protected].

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• F# and the rose-tinted reflection

  - by CliveT

  We're already seeing increasing use of many cores on client desktops. It is a change that has been long predicted. It is not just a change in architecture, but our notions of efficiency in a program. No longer can we focus on the asymptotic complexity of an algorithm by counting the steps that a single core processor would take to execute it. Instead we'll soon be more concerned about the scalability of the algorithm and how well we can increase the performance as we increase the number of cores. This may even lead us to throw away our most efficient algorithms, and switch to less efficient algorithms that scale better. We might even be willing to waste cycles in order to speculatively execute at the algorithm rather than the hardware level. State is the big headache in this parallel world. At the hardware level, main memory doesn't necessarily contain the definitive value corresponding to a particular address. An update to a location might still be held in a CPU's local cache and it might be some time before the value gets propagated. To get the latest value, and the notion of "latest" takes a lot of defining in this world of rapidly mutating state, the CPUs may well need to communicate to decide who has the definitive value of a particular address in order to avoid lost updates. At the user program level, this means programmers will need to lock objects before modifying them, or attempt to avoid the overhead of locking by understanding the memory models at a very deep level. I think it's this need to avoid statefulness that has led to the recent resurgence of interest in functional languages. In the 1980s, functional languages started getting traction when research was carried out into how programs in such languages could be auto-parallelised. Sadly, the impracticality of some of the languages, the overheads of communication during this parallel execution, and rapid improvements in compiler technology on stock hardware meant that the functional languages fell by the wayside. The one thing that these languages were good at was getting rid of implicit state, and this single idea seems like a solution to the problems we are going to face in the coming years. Whether these languages will catch on is hard to predict. The mindset for writing a program in a functional language is really very different from the way that object-oriented problem decomposition happens - one has to focus on the verbs instead of the nouns, which takes some getting used to. There are a number of hybrid functional/object languages that have been becoming more popular in recent times. These half-way houses make it easy to use functional ideas for some parts of the program while still allowing access to the underlying object-focused platform without a great deal of impedance mismatch. One example is F# running on the CLR which, in Visual Studio 2010, has because a first class member of the pack. Inside Visual Studio 2010, the tooling for F# has improved to the point where it is easy to set breakpoints and watch values change while debugging at the source level. In my opinion, it is the tooling support that will enable the widespread adoption of functional languages - without this support, people will put off any transition into the functional world for as long as they possibly can. Without tool support it will make it hard to learn these languages. One tool that doesn't currently support F# is Reflector. The idea of decompiling IL to a functional language is daunting, but F# is potentially so important I couldn't dismiss the idea. As I'm currently developing Reflector 6.5, I thought it wise to take four days just to see how far I could get in doing so, even if it achieved little more than to be clearer on how much was possible, and how long it might take. You can read what happened here, and of the insights it gave us on ways to improve the tool.

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• Industry perspectives on managing content

  - by aahluwalia

  Earlier this week I was noodling over a topic for my first blog post. My intention for this blog is to bring a practitioner's perspective on ECM to the community; to share and collaborate on best practices and approaches that address today's business problems. Reviewing my past 14 years of experience with web technologies, I wondered what topic would serve as a good "conversation starter". During this time, I received a call from a friend who was seeking insights on how content management applies to specific industries. She approached me because she vaguely remembered that I had worked in the Health Insurance industry in the recent past. She wanted me to tell her about the specific business needs of this industry. She was in for quite a surprise as she found out that I had spent the better part of a decade managing content within the Health Insurance industry and I discovered a great topic for my first blog post! I offer some insights from Health Insurance and invite my fellow practitioners to share their insights from other industries. What does content management mean to these industries? What can solution providers be aware of when offering solutions to these industries? The United States health care system relies heavily on private health insurance, which is the primary source of coverage for approximately 58% Americans. In the late 19th century, "accident insurance" began to be available, which operated much like modern disability insurance. In the late 20th century, traditional disability insurance evolved into modern health insurance programs. The first thing a solution provider must be aware of about the Health Insurance industry is that it tends to be transaction intensive. They are the ones who manage and administer our health plans and process our claims when we visit our health care providers. It helps to keep in mind that they are in the business of delivering health insurance and not technology. You may find the mindset conservative in comparison to the IT industry, however, the Health Insurance industry has benefited and will continue to benefit from the efficiency that technology brings to traditionally paper-driven processes. We are all aware of the impact that Healthcare reform bill has had a significant impact on the Health Insurance industry. They are under a great deal of pressure to explore ways to reduce their administrative costs and increase operational efficiency. Overall, administrative costs of health insurance include the insurer's cost to administer the health plan, the costs borne by employers, health-care providers, governments and individual consumers. Inefficiencies plague health insurance, owing largely to the absence of standardized processes across the industry. To achieve this, industry leaders have come together to establish standards and invest in initiatives to help their healthcare provider partners transition to the next generation of healthcare technology. The move to online services and paperless explanation of benefits are some manifestations of technological advancements in health insurance. Several companies have adopted Toyota's LEAN methodology or Six Sigma principles to improve quality, reduce waste and excessive costs, thereby increasing the value of their plan offerings. A growing number of health insurance companies have transformed their business systems in the past decade alone and adopted some form of content management to reduce the costs involved in administering health plans. The key strategy has been to convert paper documents and forms into electronic formats, automate the content development process and securely distribute content to various audiences via diverse marketing channels, including web and mobile. Enterprise content management solutions can enable document capture of claim forms, manage digital assets, integrate with Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions, build Business Process Management (BPM) processes, define retention and disposition instructions to comply with state and federal regulations and allow eBusiness and Marketing departments to develop and deliver web content to multiple websites, mobile devices and portals. Content can be shared securely within and outside the organization using Information Rights Management.  At the end of the day, solution providers who can translate strategic goals into solutions that maximize process automation, increase ease of use and minimize IT overhead are likely to be successful in today's health insurance environment.

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• Get Exchange Online Mailbox Size in GB

  - by Brian Jackett

  As mentioned in my previous post I was recently working with a customer to get started with Exchange Online PowerShell commandlets.  In this post I wanted to follow up and show one example of a difference in output from commandlets in Exchange 2010 on-premises vs. Exchange Online.   Problem    The customer was interested in getting the size of mailboxes in GB.  For Exchange on-premises this is fairly easy.  A fellow PFE Gary Siepser wrote an article explaining how to accomplish this (click here).  Note that Gary’s script will not work when remoting from a local machine that doesn’t have the Exchange object model installed.  A similar type of scenario exists if you are executing PowerShell against Exchange Online.  The data type for TotalItemSize  being returned (ByteQuantifiedSize) exists in the Exchange namespace.  If the PowerShell session doesn’t have access to that namespace (or hasn’t loaded it) PowerShell works with an approximation of that data type.    The customer found a sample script on this TechNet article that they attempted to use (minor edits by me to fit on page and remove references to deleted item size.)   Get-Mailbox -ResultSize Unlimited | Get-MailboxStatistics | Select DisplayName,StorageLimitStatus, ` @{name="TotalItemSize (MB)"; expression={[math]::Round( ` ($_.TotalItemSize.Split("(")[1].Split(" ")[0].Replace(",","")/1MB),2)}}, ` ItemCount | Sort "TotalItemSize (MB)" -Descending | Export-CSV "C:\My Documents\All Mailboxes.csv" -NoTypeInformation     The script is targeted to Exchange 2010 but fails for Exchange Online.  In Exchange Online when referencing the TotalItemSize property though it does not have a Split method which ultimately causes the script to fail.   Solution    A simple solution would be to add a call to the ToString method off of the TotalItemSize property (in bold on line 5 below).   Get-Mailbox -ResultSize Unlimited | Get-MailboxStatistics | Select DisplayName,StorageLimitStatus, ` @{name="TotalItemSize (MB)"; expression={[math]::Round( ` ($_.TotalItemSize.ToString().Split("(")[1].Split(" ")[0].Replace(",","")/1MB),2)}}, ` ItemCount | Sort "TotalItemSize (MB)" -Descending | Export-CSV "C:\My Documents\All Mailboxes.csv" -NoTypeInformation      This fixes the script to run but the numerous string replacements and splits are an eye sore to me.  I attempted to simplify the string manipulation with a regular expression (more info on regular expressions in PowerShell click here).  The result is a workable script that does one nice feature of adding a new member to the mailbox statistics called TotalItemSizeInBytes.  With this member you can then convert into any byte level (KB, MB, GB, etc.) that suits your needs.  You can download the full version of this script below (includes commands to connect to Exchange Online session). $UserMailboxStats = Get-Mailbox -RecipientTypeDetails UserMailbox ` -ResultSize Unlimited | Get-MailboxStatistics $UserMailboxStats | Add-Member -MemberType ScriptProperty -Name TotalItemSizeInBytes ` -Value {$this.TotalItemSize -replace "(.*\()|,| [a-z]*\)", ""} $UserMailboxStats | Select-Object DisplayName,@{Name="TotalItemSize (GB)"; ` Expression={[math]::Round($_.TotalItemSizeInBytes/1GB,2)}}   Conclusion    Moving from on-premises to the cloud with PowerShell (and PowerShell remoting in general) can sometimes present some new challenges due to what you have access to.  This means that you must always test your code / scripts.  I still believe that not having to physically RDP to a server is a huge gain over some of the small hurdles you may encounter during the transition.  Scripting is the future of administration and makes you more valuable.  Hopefully this script and the concepts presented help you be a better admin / developer.         -Frog Out     Links The Get-MailboxStatistics Cmdlet, the TotalitemSize Property, and that pesky little “b” http://blogs.technet.com/b/gary/archive/2010/02/20/the-get-mailboxstatistics-cmdlet-the-totalitemsize-property-and-that-pesky-little-b.aspx   View Mailbox Sizes and Mailbox Quotas Using Windows PowerShell http://technet.microsoft.com/en-us/exchangelabshelp/gg576861#ViewAllMailboxes   Regular Expressions with Windows PowerShell http://www.regular-expressions.info/powershell.html   “I don’t always test my code…” image http://blogs.pinkelephant.com/images/uploads/conferences/I-dont-always-test-my-code-But-when-I-do-I-do-it-in-production.jpg   The One Thing: Brian Jackett and SharePoint 2010 http://www.youtube.com/watch?v=Sg_h66HMP9o

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• Enterprise Integration: Can Companies Afford It?

  - by Ralph Wheaton

  Each year, my company holds a global sales conference where employees and partners from around the world some together to collaborate, share knowledge and ideas and learn about future plans.  As a member of the professional services division, several of us had been asked to make a presentation, an elevator pitch in 3 minutes or less that relates to a success we have worked on or directly relates to our tag (that is, our primary technology focus).  Mine happens to be Enterprise Integration as it relates Business Intelligence.  I found it rather difficult to present that pitch in a short amount of time and had to pare it down.  At any rate, in just a little over 3 minutes, this is the presentation I submitted.  Here is a link to the full presentation video in WMV format.   Many companies today subscribe to a buy versus build mentality in an attempt to drive down costs and improve time to implementation. Sometimes this makes sense, especially as it relates to specialized software or software that performs a small number of tasks extremely well. However, if not carefully considered or planned out, this oftentimes leads to multiple disparate systems with silos of data or multiple versions of the same data. For instance, client data (contact information, addresses, phone numbers, opportunities, sales) stored in your CRM system may not play well with Accounts Receivables. Employee data may be stored across multiple systems such as HR, Time Entry and Payroll. Other data (such as member data) may not originate internally, but be provided by multiple outside sources in multiple formats. And to top it all off, some data may have to be manually entered into multiple systems to keep it all synchronized. When left to grow out of control like this, overall performance is lacking, stability is questionable and maintenance is frequent and costly. Worse yet, in many cases, this topology, this hodgepodge of data creates a reporting nightmare. Decision makers are forced to try to put together pieces of the puzzle attempting to find the information they need, wading through multiple systems to find what they think is the single version of the truth. More often than not, they find they are missing pieces, pieces that may be crucial to growing the business rather than closing the business. across applications. Master data owners are defined to establish single sources of data (such as the CRM system owns client data). Other systems subscribe to the master data and changes are replicated to subscribers as they are made. This can be one way (no changes are allowed on the subscriber systems) or bi-directional. But at all times, the master data owner is current or up to date. And all data, whether internal or external, use the same processes and methods to move data from one place to another, leveraging the same validations, lookups and transformations enterprise wide, eliminating inconsistencies and siloed data. Once implemented, an enterprise integration solution improves performance and stability by reducing the number of moving parts and eliminating inconsistent data. Overall maintenance costs are mitigated by reducing touch points or the number of places that require modification when a business rule is changed or another data element is added. Most importantly, however, now decision makers can easily extract and piece together the information they need to grow their business, improve customer satisfaction and so on. So, in implementing an enterprise integration solution, companies can position themselves for the future, allowing for easy transition to data marts, data warehousing and, ultimately, business intelligence. Along this path, companies can achieve growth in size, intelligence and complexity. Truly, the question is not can companies afford to implement an enterprise integration solution, but can they afford not to.   Ralph Wheaton Microsoft Certified Technology Specialist Microsoft Certified Professional Developer Microsoft VTS-P BizTalk, .Net

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• My Tech Ed North America Preview - Certification Edition

  - by Chris Gardner

  In my previous TechEd North America Preview, I addressed all the content I wanted to see at the show. This time, we shall turn our attention to the certifications I might try to pick up. If you have never been to TechEd North America before, one of the greatest things about the event is an on-site certification center. If you have a couple hours to spare, you can walk up to a test. The first test on my agenda is 70-5231. I took this update test once, but did not do well on the MVC portion2. A few practice tests later, and I think I'm ready to fake that section. After that, I need to complete my road to being a master. The good folks here at work have been having a real love / hate relationship with the idea of me become an MCM in SQL Server3. Of course, before I do that, I need to finally take the SQL Administration tests. Thus, we shall add 70-4324 and 70-4505 to the list. Speaking of MCM, TechEd North America will have a special on test 88-9706. This test is normally $500, and you have to find a place to take it7. However, there is a special 50% off rate for people who take it on location. With those kind of prices, I may just take it as a form of study guide. As a final push, I may take some Windows Phone exams. I mentioned in my previous post that I may attend the 70-5998 Exam Cram session. Unfortunately, I will be staffing the Hands-On-Lab at that time. As we know, this has never stopped me from taking a test. This may lead to fits of 70-5069, but after we've come this far... That should complete my list. Do I really think I'll find time to take 6 tests at TechEd North America? Probably not. I have done it at TechEd North America before, but that was before I was TechEd North America staff. I also had a co-worker pass 9 in one year, but he basically did nothing but travel to Orlando in 2007 to take tests. And what's the point of attending a HUGE conference if you don't network? Of course, networking will have to wait for Friday's post... 1 Upgrade: Transition Your MCPD .NET Framework 3.5 Web Developer Skills to MCPD .NET Framework 4 Web Developer 2Because I never have used, nor do I really think I ever will use, MVC... 3By that, I mean they love the idea, and they hate the price 4Microsoft SQL Server 2008, Implementation and Maintenance 5PRO: Designing, Optimizing and Maintaining a Database Administrative Solution Using Microsoft SQL Server 2008 6SQL Server 2008 Microsoft Certified Master: Knowledge Exam 7Which isn't nearly as expensive as the Lab Exam, nor as difficult to find a location. However, it is not offered at every testing facility. 8PRO: Designing and Developing Windows Phone Applications 9TS: Silverlight 4, Development

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• From DBA to Data Analyst

  - by Denise McInerney

  Cross posted from the PASS Blog There is a lot changing in the data professional’s world these days. More data is being produced and stored. More enterprises are trying to use that data to improve their products and services and understand their customers better. More data platforms and tools seem to be crowding the market. For a traditional DBA this can be a confusing and perhaps unsettling time. It’s also a time that offers great opportunity for career growth. I speak from personal experience. We sometimes refer to the “accidental DBA”, the person who finds herself suddenly responsible for managing the database because she has some other technical skills. While it was not accidental, six months ago I was unexpectedly offered a chance to transition out of my DBA role and become a data analyst. I have since come to view this offer as a gift, though at the time I wasn’t quite sure what to do with it. Throughout my DBA career I’ve gotten support from my PASS friends and colleagues and they were the first ones I turned to for counsel about this new situation. Everyone was encouraging and I received two pieces of valuable advice: first, leverage what I already know about data and second, work to understand the business’ needs. Bringing the power of data to bear to solve business problems is really the heart of the job. The challenge is figuring out how to do that. PASS had been the source of much of my technical training as a DBA, so I naturally started there to begin my Business Intelligence education. Once again the Virtual Chapter webinars, local chapter meetings and SQL Saturdays have been invaluable. I work in a large company where we are fortunate to have some very talented data scientists and analysts. These colleagues have been generous with their time and advice. I also took a statistics class through Coursera where I got a refresher in statistics and an introduction to the R programming language. And that’s not the end of the free resources available to someone wanting to acquire new skills. There are many knowledgeable Business Intelligence and Analytics professionals who teach through their blogs. Every day I can learn something new from one of these experts. Sometimes we plan our next career move and sometimes it just happens. Either way a database professional who follows industry developments and acquires new skills will be better prepared when change comes. Take the opportunity to learn something about the changing data landscape and attend a Business Intelligence, Business Analytics or Big Data Virtual Chapter meeting. And if you are moving into this new world of data consider attending the PASS Business Analytics Conference in April where you can meet and learn from those who are already on that road. It’s been said that “the only thing constant is change.” That’s never been more true for the data professional than it is today. But if you are someone who loves data and grasps its potential you are in the right place at the right time.

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• Functional/nonfunctional requirements VS design ideas

  - by Nicholas Chow

  Problem domain Functional requirements defines what a system does. Non-Functional requirements defines quality attributes of what the system does as a whole.(performance, security, reliability, volume, useability, etc.) Constraints limits the design space, they restrict designers to certain types of solutions. Solution domain Design ideas , defines how the system does it. For example a stakeholder need might be we want to increase our sales, therefore we must improve the usability of our webshop so more customers will purchase, a requirement can be written for this. (problem domain) Design takes this further into the solution domain by saying "therefore we want to offer credit card payments in addition to the current prepayment option". My problem is that the transition phase from requirement to design seems really vague, therefore when writing requirements I am often confused whether or not I incorporated design ideas in my requirements, that would make my requirement wrong. Another problem is that I often write functional requirements as what a system does, and then I also specify in what timeframe it must be done. But is this correct? Is it then a still a functional requirement or a non functional one? Is it better to seperate it into two distinct requirements? Here are a few requirements I wrote: FR1 Registration of Organizer FR1 describes the registration of an Organizer on CrowdFundum FR1.1 The system shall display a registration form on the website. FR1.2 The system shall require a Name, Username, Document number passport/ID card, Address, Zip code, City, Email address, Telephone number, Bank account, Captcha code on the registration form when a user registers. FR1.4 The system shall display an error message containing: “Registration could not be completed” to the subscriber within 1 seconds after the system check of the registration form was unsuccessful. FR1.5 The system shall send a verification email containing a verification link to the subscriber within 30 seconds after the system check of the registration form was successful. FR1.6 The system shall add the newly registered Organizer to the user base within 5 seconds after the verification link was accessed. FR2 Organizer submits a Project FR2 describes the submission of a Project by an Organizer on CrowdFundum - FR2 The system shall display a submit Project form to the Organizer accounts on the website.< - FR2.3 The system shall check for completeness the Name of the Project, 1-3 Photo’s, Keywords of the Project, Punch line, Minimum and maximum amount of people, Funding threshold, One or more reward tiers, Schedule of when what will be organized, Budget plan, 300-800 Words of additional information about the Project, Contact details within 1 secondin after an Organizer submits the submit Project form. - FR2.8 The system shall add to the homepage in the new Projects category the Project link within 30 seconds after the system made a Project webpage - FR2.9 The system shall include in the Project link for the homepage : Name of the Project, 1 Photo, Punch line within 30 seconds after the system made a Project webpage. Questions: FR 1.1 : Have I incorporated a design idea here, would " the system shall have a registration form" be a better functional requirement? F1.2 ,2.3 : Is this not singular? Would the conditions be better written for each its own separate requirement FR 1.4: Is this a design idea? Is this a correct functional requirement or have I incorporated non functional(performance) in it? Would it be better if I written it like this: FR1 The system shall display an error message when check is unsuccessful. NFR: The system will respond to unsuccesful registration form checks within 1 seconds. Same question with FR 2.8 and 2.9. FR2.3: The system shall check for "completeness", is completeness here used ambigiously? Should I rephrase it? FR1.2: I added that the system shall require a "Captcha code" is this a functional requirement or does it belong to the "security aspect" of a non functional requirement. I am eagerly waiting for your response. Thanks!

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• SQL 2012 Licensing Thoughts

  - by Geoff N. Hiten

  The only thing more controversial than new Federal Tax plans is new Licensing plans from Microsoft.  In both cases, everyone calculates several numbers.  First, will I pay more or less under this plan?  Second, will my competition pay more or less than now?  Third, will <insert interesting person/company here> pay more or less?  Not that items 2 and 3 are meaningful, that is just how people think. Much like tax plans, the devil is in the details, so lets see how this looks.  Microsoft shows it here: http://www.microsoft.com/sqlserver/en/us/future-editions/sql2012-licensing.aspx First up is a switch from per-socket to per-core licensing.  Anyone who didn’t see something like this coming should rapidly search for a new line of work because you are not paying attention.  The explosion of multi-core processors has made SQL Server a bargain.  Microsoft is in business to make money and the old per-socket model was not going to do that going forward. Per-core licensing also simplifies virtualization licensing.  Physical Core = Virtual Core, at least for licensing.  Oversubscribe your processors, that’s your lookout.  You still pay for  what is exposed to the VM.  The cool part is you can seamlessly move physical and virtual workloads around and the licenses follow.  The catch is you have to have Software Assurance to make the licenses mobile.  Nice touch there. Let’s have a moment of silence for the late, unlamented, largely ignored Workgroup Edition.  To quote the Microsoft  FAQ:  “Standard becomes our sole edition for basic database needs”.  Considering I haven’t encountered a singe instance of SQL Server Workgroup Edition in the wild, I don’t think this will be all that controversial. As for pricing, it looks like a wash with current per-socket pricing based on four core sockets.  Interestingly, that is the minimum core count Microsoft proposes to swap to transition per-socket to per-core if you are on Software Assurance.  Reading the fine print shows that if you are using more, you will get more core licenses: From the licensing FAQ. 15. How do I migrate from processor licenses to core licenses?  What is the migration path? Licenses purchased with Software Assurance (SA) will upgrade to SQL Server 2012 at no additional cost. EA/EAP customers can continue buying processor licenses until your next renewal after June 30, 2012. At that time, processor licenses will be exchanged for core-based licenses sufficient to cover the cores in use by processor-licensed databases (minimum of 4 cores per processor for Standard and Enterprise, and minimum of 8 EE cores per processor for Datacenter). Looks like the folks who invested in the AMD 12-core chips will make out like bandits. Now, on to something new: SQL Server Business Intelligence Edition. Yep, finally a BI-specific SKU licensed for server+CAL configurations only.  Note that Enterprise Edition still supports the complete feature set; the BI Edition is intended for smaller shops who want to use the full BI feature set but without needing Enterprise Edition scale (or costs).  No, you don’t get ColumnStore, Compression, or Partitioning in the BI Edition.  Those are Enterprise scale features, ThankYouVeryMuch.  Then again, your starting licensing costs are about one sixth of an Enterprise Edition system (based on an 8 core server). The only part of the message I am missing is if the current Failover Licensing Policy will change.  Do we need to fully or partially license failover servers?  That is a detail I definitely want to know.

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• Oracle Employees Support New World Record for IYF Children's Hour

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 960 students ‘crouched’, ‘touched’ and ‘set’ under the watchful eye of International Rugby Referee Alain Roland, and supported by Oracle employees, to successfully set a new world record for the World’s Largest Scrum to raise funds and awareness for the Irish Youth Foundation. Last year Oracle Employees supported the Irish Youth Foundation by donating funds from their payroll through the Giving Tree Appeal. We were the largest corporate donor to the IYF by raising €3075. To acknowledge our generosity the IYF asked Oracle Leadership in Society team members to participate in their most recent campaign which was to break the Guinness Book of Records by forming the World’s Largest Rugby Scrum. This was a wonderful opportunity for Oracle’s Leadership in Society to promote the charity, support education and to make a mark in the Corporate Social Responsibility field. The students who formed the scrum also gave up their lunch money and raised a total of €3000. This year we hope Oracle Employees will once again support the IYF with the challenge to match that amount. On the 24th of October the sun shone down on the streaming lines of students entering the field. 480 students were decked out in bright red Oracle T-Shirts against the other 480 in blue and white jerseys - all ready to form a striking scrum. Ryan Tubridy the host of the event made the opening announcement and with the blow of a whistle the Scum began. 960 students locked tight together with the Leinster players also at each side. Leinster Manager Matt O’Connor was there along with presenters Ryan Tubridy and George Hook to assist with getting the boys in line and keeping the shape of the scrum. In accordance with Guinness Book of Records rules, the ball was fed into the scrum properly by Ireland and Leinster scrum-half, Eoin Reddan, and was then passed out the line to his Leinster team mates including Ian Madigan, Brendan Macken and Jordi Murphy, also proudly sporting the Oracle T-Shirt. The new World Record was made, everyone gave a big cheer and thankfully nobody got injured! Thank you to everyone in Oracle who donated last year through the Giving Tree Appeal. Your generosity has gone a long way to support local groups both. Last year’s donation was so substantial that the IYF were able to spread it across two youth groups: The first being Ballybough Youth Project in Dublin. The funding gave them the chance to give 24 young people from their project the chance to get away from the inner city and the problems and issues they face in their daily life by taking a trip to the Cavan Centre to spend a weekend away in a safe and comfortable environment; a very rare holiday in these young people’s lives. The Rahoon Family Centre. Used the money to help secure the long term sustainability of their project. They act as an educational/social/fun project that has been working with disadvantaged children for the past 16 years. Their aim is to change young people’s future with fun /social education and supporting them so they can maximize their creativity and potential. We hope you can help support this worthy cause again this year, so keep an eye out for the Children’s Hour and Giving Tree Appeal! About the Irish Youth Foundation The IYF provides opportunities for marginalised children and young people facing difficult and extreme conditions to experience success in their lives. It passionately believes that achievement starts with opportunity. The IYF’s strategy is based on providing safe places where children can go after school; to grow, to learn and to play; and providing opportunities for teenagers from under-served communities to succeed and excel in their lives. The IYF supports innovative grassroots projects operated by dedicated professionals who understand young people and care about them. This allows the IYF to focus on supporting young people at risk of dropping out of school and, in particular, on the critical transition from primary to secondary school; and empowering teenagers from disadvantaged neighborhoods to become engaged in their local communities. Find out more here www.iyf.ie

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• Impressions on jQuery Mobile

  - by Jeff

  For the uninitiated, jQuery Mobile is a sweet little client framework that turns regular HTML into something more touch and mobile friendly. It results in a user interface that has bigger targets, rounded corners and simple skinning capability. When it was announced that ASP.NET MVC 4 would include support for a mobile-sensitive view engine, offering up alternate views for clients that fit the mobile profile, I was all over that. Combined with jQuery Mobile, it brought a chance to do some experimentation. I blitzed through the views in POP Forums and converted them all to mobile views. (For the curious, this first pass can be found here on CodePlex, while a more recent update that uses RC 2 of jQuery Mobile v1.1.0 is running on the demo site.) Initially, it was kind of a mixed bag. The jQuery demo site also acts as documentation, and it’s reasonably complete. I had no problem getting up a lot of basic views quickly, splitting out portions of some pages as subpages that they quickly load in. The default behavior in the older version was to slide the pages in, which looked a little weird when you were using a back button. They’ve since changed it so the default transition is a fade in/out. Because you’re dealing with Web pages, I don’t think anyone is really under the illusion that you’re not using a native app, so I don’t know that this matters. I’ve tested extensively on iPad and Windows Phone, and to be honest, I’ve encountered a lot of issues. On Windows Phone, there is some kind of inconsistency that prevents the proper respect for the viewport settings. The text background on text fields (for labeling) doesn’t work, either. On both platforms, certain in-DOM page navigation links work only half of the time. Is this an issue of user error? Probably, but that’s what’s frustrating about it. Most of what you accomplish with this framework involves decorating various elements with CSS classes. There isn’t any design-time safety to speak of to make sure that you’re doing it right. I think the issues can be overcome, but there are some trade-offs to consider. The first is download size. Yes, the scripts and CSS do get cached, but that first hit will cost nearly 40k for the mobile parts. That’s still a lot when you’re on some crappy AT&T EDGE network, or hotel Wi-Fi. Then you have to ask yourself, do you really want your app to look like it’s native to iOS? I’m not saying that’s a bad thing, because consistent UI is good, but you will end up feeling a whole lot of sameness, and maybe you don’t want that. I did some experimentation to try and Metro-ize the jQuery Mobile theme, and it’s kind of a mixed bag. It mostly works, but you get some weirdness on badges and with buttons that I’m not crazy about. It probably just means you need to keep tweaking. At this point, I’m a little torn about whether or not I’ll use it for POP Forums or one of the sites I’m working on. The benefits are pretty strong, but figuring out where I’m doing it wrong is proving a little time consuming.

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• Oracle BI Applications for Industry Sectors

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE Oracle BI Applications already provide pre-built line-of-business analytic applications to over 4,000 customers: these expose the data otherwise locked inside ERP and CRM applications, giving the business user the analytics they need, and a greater ability to self-service ad-hoc queries. Now you can also take advantage of the pre-built Oracle BI Applications approach for industry sector specific analytics to streamline your client’s operations, offer better services, and increase profit margins. Find out more at http://www.oracle.com/us/solutions/business-analytics/analytic-applications/industry/overview/index.html. Retail Education Oracle Retail Merchandising Analytics Oracle Student Information Analytics Oracle Retail Customer Analytics Public Sector Financial Services Oracle Tax Analytics Oracle Financial Analytics Manufacturing Health Care Oracle Manufacturing Analytics Oracle Enterprise Healthcare Analytics Asset Intensive Oracle Clinical Development Analytics Oracle Enterprise Asset Management Analytics Oracle Operating Room Analytics Related Links Health Sciences Analytic Applications for Your Business Role Oracle Health Sciences Clinical Development Analytics Analytic Applications for Your Product Line Oracle Argus Analytics Oracle Business Intelligence Tools and Technology Communication Oracle Exalytics In-Memory Machine "The adoption of Oracle Financial Services Analytic Applications is of great significance to the bank's transition to more rigorous and risk-averse management practices."Yang Changxue, Project Manager Oracle Communications Data Model /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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• Unable to fix broken packages with sudo apt-get install -f

  - by Bob

  Here's my result, of sudo apt-get install -f. i have Ran it twice and got negative result. I believe there is an error at "error in Version string '0:3.6.1-dates for language English Translation data updates for all supported packages for: English" This same statement "error in Version string, caused me three days of attempting to download version 12.04. There is a bug report concerning the quoted text as well. Is there anyway to download the version without the language packs, why would I corrupt version 11.10? Also, when attempting to download Synaptic using sudo apt-get install synaptic, I get the same error message. Again I point out the initial download problems and the same error message receipt. Thanks b0b@b0b-IC780M-A:~$ sudo apt-get install -f [sudo] password for b0b: Reading package lists... Done Building dependency tree Reading state information... Done 0 upgraded, 0 newly installed, 0 to remove and 298 not upgraded. b0b@b0b-IC780M-A:~$ sudo apt-get install -f Reading package lists... Done Building dependency tree Reading state information... Done 0 upgraded, 0 newly installed, 0 to remove and 298 not upgraded. b0b@b0b-IC780M-A:~$ sudo apt-get upgrade install Reading package lists... Done Building dependency tree Reading state information... Done The following packages have been kept back: linux-headers-generic software-center The following packages will be upgraded: accountsservice acpi-support acpid aisleriot alsa-utils app-install-data-partner appmenu-qt apport apport-gtk apt-transport-https apt-utils aptdaemon aptdaemon-data apturl apturl-common banshee banshee-extension-soundmenu banshee-extension-ubuntuonemusicstore baobab bind9-host binutils bluez-alsa bluez-cups bluez-gstreamer brasero brasero-cdrkit brasero-common checkbox checkbox-gtk command-not-found command-not-found-data compiz compiz-core compiz-gnome compiz-plugins-default compiz-plugins-main-default cups cups-bsd cups-client cups-common cups-ppdc deja-dup desktop-file-utils dnsutils empathy empathy-common eog evince evince-common evolution-data-server evolution-data-server-common file-roller firefox firefox-globalmenu firefox-gnome-support gbrainy gcalctool gconf2 gconf2-common gedit gedit-common ghostscript ghostscript-cups ghostscript-x gir1.2-atspi-2.0 gir1.2-gconf-2.0 gir1.2-gnomebluetooth-1.0 gir1.2-gtk-3.0 gir1.2-gtksource-3.0 gir1.2-totem-1.0 gir1.2-unity-4.0 gir1.2-webkit-3.0 gnome-accessibility-themes gnome-bluetooth gnome-control-center gnome-control-center-data gnome-desktop3-data gnome-font-viewer gnome-games-common gnome-icon-theme gnome-mahjongg gnome-online-accounts gnome-orca gnome-power-manager gnome-screenshot gnome-search-tool gnome-session gnome-session-bin gnome-session-canberra gnome-session-common gnome-settings-daemon gnome-sudoku gnome-system-log gnome-system-monitor gnome-utils-common gnomine gstreamer0.10-gconf gstreamer0.10-plugins-good gstreamer0.10-pulseaudio gvfs gvfs-backends gvfs-bin gvfs-fuse gwibber gwibber-service gwibber-service-facebook gwibber-service-identica gwibber-service-twitter hpijs hplip hplip-cups hplip-data indicator-datetime indicator-session indicator-sound isc-dhcp-client isc-dhcp-common jockey-common jockey-gtk language-selector-common language-selector-gnome libaccountsservice0 libapt-inst1.3 libarchive1 libasound2-plugins libatk-adaptor libbind9-60 libbrasero-media3-1 libcamel-1.2-29 libcanberra-gtk-module libcanberra-gtk0 libcanberra-gtk3-0 libcanberra-gtk3-module libcanberra-pulse libcanberra0 libdecoration0 libdns69 libebackend-1.2-1 libebook1.2-12 libecal1.2-10 libedata-book-1.2-11 libedata-cal-1.2-13 libedataserver1.2-15 libedataserverui-3.0-1 libevince3-3 libgconf2-4 libgnome-bluetooth8 libgnome-control-center1 libgnome-desktop-3-2 libgoa-1.0-0 libgrip0 libgs9 libgs9-common libgtk-3-bin libgtksourceview-3.0-0 libgtksourceview-3.0-common libgweather-3-0 libgweather-common libgwibber-gtk2 libgwibber2 libhpmud0 libimobiledevice2 libisc62 libisccc60 libisccfg62 libjasper1 liblightdm-gobject-1-0 liblwres60 libmetacity-private0 libmission-control-plugins0 libmono-zeroconf1.0-cil libnautilus-extension1 libnm-glib-vpn1 libnm-glib4 libnm-util2 libnotify0.4-cil libnux-1.0-0 libnux-1.0-common libpam-gnome-keyring libreoffice-emailmerge libreoffice-style-human libsane-hpaio libsmbclient libsnmp-base libsnmp15 libsyncdaemon-1.0-1 libt1-5 libtotem0 libubuntuone-1.0-1 libubuntuone1.0-cil libunity-2d-private0 libunity-core-4.0-4 libunity6 libusbmuxd1 libwbclient0 libwebkitgtk-1.0-0 libwebkitgtk-1.0-common libwebkitgtk-3.0-0 libwebkitgtk-3.0-common libxml2 linux-generic linux-image-generic metacity metacity-common mobile-broadband-provider-info modemmanager mousetweaks multiarch-support nautilus nautilus-data nautilus-sendto-empathy network-manager nux-tools onboard openssl pulseaudio pulseaudio-esound-compat pulseaudio-module-bluetooth pulseaudio-module-gconf pulseaudio-module-x11 pulseaudio-utils python-apport python-aptdaemon python-aptdaemon-gtk python-aptdaemon.gtk3widgets python-aptdaemon.gtkwidgets python-brlapi python-cups python-cupshelpers python-gobject-cairo python-httplib2 python-launchpadlib python-libxml2 python-pam python-papyon python-pkg-resources python-problem-report python-pyatspi2 python-software-properties python-ubuntuone-client python-ubuntuone-storageprotocol samba-common samba-common-bin seahorse shotwell simple-scan smbclient sni-qt software-properties-common software-properties-gtk sudo system-config-printer-common system-config-printer-gnome system-config-printer-udev telepathy-indicator telepathy-mission-control-5 thunderbird thunderbird-globalmenu thunderbird-gnome-support tomboy totem totem-common totem-mozilla totem-plugins ttf-opensymbol ubuntu-desktop ubuntu-minimal ubuntu-standard ubuntuone-client ubuntuone-client-gnome ubuntuone-couch unity unity-2d unity-2d-launcher unity-2d-panel unity-2d-places unity-2d-spread unity-common unity-lens-applications unity-services update-manager update-manager-core update-notifier update-notifier-common usbmuxd vim-common vim-tiny vinagre vino xorg xserver-xorg xserver-xorg-input-all xserver-xorg-video-all xserver-xorg-video-intel xserver-xorg-video-openchrome xul-ext-ubufox 296 upgraded, 0 newly installed, 0 to remove and 2 not upgraded. Need to get 0 B/159 MB of archives. After this operation, 10.1 MB of additional disk space will be used. Do you want to continue [Y/n]? y Extracting templates from packages: 100% Preconfiguring packages ... dpkg: error: parsing file '/var/lib/dpkg/available' near line 4131 package 'python-zope.interface': error in Version string '0:3.6.1-dates for language English Translation data updates for all supported packages for: English . language-pack-en-base provides the bulk of translation data and is updated only seldom. This package provides frequent translation updates.': version string has embedded spaces E: Sub-process /usr/bin/dpkg returned an error code (2) b0b@b0b-IC780M-A:~$

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• Gartner PCC: A Shovel & Some Ah-Ha's

  - by kellsey.ruppel

  When Gartner Vice President and leading analyst Whit Andrews kicked off the Gartner Portals, Content & Collaboration Summit on Monday, March 12 at the Gaylord Palms in Orlando, FL by bringing a shovel to the stage, eyebrows raised and a few thoughts went through my head. Either this guy plans to go help the construction workers outside construct that new pool at the Gaylord or he took a wrong turn and is at the wrong conference. Oh and how did he get that shovel through airport security? As Whit explained more his objective became more clear…take everything anyone has ever told you about portals and throw it out the window, as portals have evolved and times they are most certainly changing. The future Web is here, available not only on browsers but also via a broad spectrum of access points, including automobiles, consumer electronics and more and more mobile devices. Not merely prevalent, the future Web is also multimedia-driven and operates in real time, driven by mobility, social media, streaming video and other dynamic services. Applications and user experiences are in the midst of an evolution — from the early, simple mobile Web models to today’s Web 2.0 mobile apps and, ultimately, to a world of predominantly Web apps. Additionally, cloud services will forever change how portals and user experience are designed, built, delivered, sourced and managed. So what does this mean for you? Today’s organizations need software that will enable them to not just do their jobs, but to do it in a way that is familiar and easy for them.  What does this mean for IT? Use software and technology as an enabler, not as a roadblock. Overall, we had a great week in Orlando learning about how to improve the user experience, manage content explosion, launch social initiatives, transition to mobile environments and understand cloud and SaaS options.  We had some great conversations throughout the conference and at the Oracle booth. Lots of demonstrations were given of Oracle WebCenter Sites and Oracle Social Network. And as Christie mentioned earlier this week, our Vice President of Product Management and Strategy for WebCenter Loren Weinberg presented on the topic of customer engagement and talked about how organization’s relationships with their customers have fundamentally changed today and the resulting impact that has on their priorities.  Loren also talked about the importance of customer engagement, why that matters now more than ever, and what you can do to help your company or organization succeed in this new world. The question asked in every keynote and session was a simple one: What is your “ah-ha” moment? I personally had quite a few, some of which I’ve captured below. 70% of internal social initiatives eventually fail. By 2014, refusing to communicate with consumers via social media will be as harmful as ignoring emails/phone calls is today. Customer engagement = multi-channel + social & interactive + personal & relevant + optimized. If people choose to talk about your product/company/service, it's because it's remarkable. -- Seth Godin's keynote (one of the highlights of the conference!) The Web will become the primary method used for delivering content and applications to mobile devices. By 2015, 20% of smart phone users worldwide will conduct commerce using context-enriched services on a weekly basis.  86% of customers will pay more for a better customer experience. 6 P's of Quality User Experience. Product. Enabled by: People, Patterns, Process, Profit, Priorities. Did you attend the Gartner Summit? What were your ah-ha moments?

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• Are Chief Digital Officers the Result of CMO/CIO Refusal to Change?

  - by Mike Stiles

  Apparently CDO no longer just stands for “Collateralized Debt Obligations.”  It stands for Chief Digital Officer. And they’re the ones who are supposed to answer the bat signal CEO’s are throwing into the sky, swoop in and POW! drive the transition of the enterprise to integrated digital systems. So imagine being a CMO or a CIO at such an enterprise and realizing it’s been determined that you are not the answer that’s needed. In fact, IntelligentHQ author Ashley Friedlein points out the very rise of the CDO is an admission of C-Suite failure to become savvy enough, quickly enough in modern technology. Is that fair? Despite the repeated drumbeat that CMO’s and CIO’s must enter a new era of cooperation and collaboration to enact the social-enabled enterprise, the verdict seems to be that if it’s happening at all, it’s not happening fast enough. Therefore, someone else is needed with the authority to make things happen. So who is this relatively new beast? Gartner VP David Willis says, “The Chief Digital Officer plays in the place where the enterprise meets the customer, where the revenue is generated, and the mission accomplished.” In other words, where the rubber meets the road. They aren’t just another “C” heading up a unit. They’re the CEO’s personal SWAT team, able to call the shots necessary across all units to affect what has become job one…customer experience. And what are the CMO’s and CIO’s doing while this is going on? Playing corporate games. Accenture reports 38% of CMOs say IT deliberately keeps them out of the loop, with 35% saying marketing’s needs aren’t a very high priority. 31% of CIOs say marketers don’t understand tech and regularly go around them for solutions. Fun! Meanwhile the CEO feels the need to bring in a parental figure to pull it all together. Gartner thinks 25% of all orgs will have a CDO by 2015 as CMO’s and particularly CIO’s (Peter Hinssen points out many CDO’s are coming “from anywhere but IT”) let the opportunity to be the agent of change their company needs slip away. Perhaps most interestingly, these CDO’s seem to be entering the picture already on the fast track. One consultancy counted 7 instances of a CDO moving into the CEO role, which, as this Wired article points out, is pretty astounding since nobody ever heard of the job a few years ago. And vendors are quickly figuring out that this is the person they need to be talking to inside the brand. The position isn’t without its critics. Forrester’s Martin Gill says the reaction from executives at some traditional companies to someone being brought in to be in charge of digital might be to wash their own hands of responsibility for all things digital – a risky maneuver given the pervasiveness of digital in business. They might not even be called Chief Digital Officers. They might be the Chief Customer Officer, Chief Experience Officer, etc. You can call them Twinkletoes if you want to, but essentially anyone who has the mandate direct from the CEO to enact modern technology changes not currently being championed by the CMO or CIO can be regarded as “boss.” @mikestiles @oraclesocialPhoto: freedigitalphotos.net

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• Oracle Retail Mobile Point-of-Service

  - by David Dorf

  When most people discuss mobile in retail, they immediately go to shopping applications.  While I agree the consumer side of mobile is huge, I believe its also important to arm store associates with mobile tools.  There are around a dozen major roll-outs of mobile POS to chain retailers, and all have been successful.  This does not, however, signal the demise of traditional registers.  Retailers will adopt mobile POS slowly and reduce the number of fixed registers over time, but there's likely to be a combination of both for the foreseeable future.  Even Apple retains at least one fixed register in every store, you just have to know where to look. The business benefits for mobile POS are pretty straightforward: 1. Faster checkout.  Walmart's CFO recently reported that for every second they shave off the average transaction time, they can potentially save $12M a year in labor.  I think its more likely that labor will be redeployed to enhance the customer experience. 2. Smarter associates.  The sales associates on the floor need the same access to information that consumers have, if not more.  They need ready access to product details, reviews, inventory, etc. to meet consumer expectations.  In a recent study, 40% of consumers said a savvy store associate can impact their final product selection more than a website. 3. Lower costs.  Mobile POS hardware (iPod touch + sled) costs about a fifth of fixed registers, not to mention the reclaimed space that can be used for product displays. But almost all Mobile POS solutions can claim those benefits equally.  Where there's differentiation is on the technical side.  Oracle recently announced availability of the Oracle Retail Mobile Point-of-Service, and it has three big technology advantages in the market: 1. Portable. We used a popular open-source component called PhoneGap that abstracts the app from the underlying OS and hardware so that iOS, Android, and other platforms could be supported.  Further, we used Web technologies such as HTML5 and JavaScript, which are commonly known by many programmers, as opposed to ObjectiveC which is more difficult to find.  The screen can adjust to different form-factors and sizes, just like you see with browsers.  In the future when a new, zippy device gets released, retailers will have the option to move to that device more easily than if they used a native app. 2. Flexible.  Our Mobile POS is free with the Oracle Retail Point-of-Service product.  Retailers can use any combination of fixed and mobile registers, and those ratios can change as required.  Perhaps start with 1 mobile and 4 fixed per store, then transition over time to 4 mobile and 1 fixed without any additional software licenses.  Our scalable solution supports lots of combinations. 3. Consistent.  Because our Mobile POS is fully integrated to our traditional POS, the same business logic is reused.  Third-party Mobile POS solutions often handle pricing, promotions, and tax calculations separately leading to possible inconsistencies within the store.  That won't happen with Oracle's solution. For many retailers, Mobile POS can lower costs, increase customer service, and generally enhance a consumer's in-store experience.  Apple led the way, but lots of other retailers are discovering the many benefits of adding mobile capabilities in their stores.  Just be sure to examine both the business and technology benefits so you get the most value from your solution for the longest period of time.

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• A developer&rsquo;s WBS &ndash; 3 factors of 5

  - by johndoucette

  As a development manager, I have requested work breakdown structures (WBS) many times from the dev leads. Everyone has their own approach and why it takes sometimes days to get this simple list is often frustrating. Here is a simple way to get that elusive WBS done in 30 minutes and have 125 items in your list – well, 126. The WBS is made up of parent-child entities representing the overall outcome of the project. At the bottom of the hierarchical list should be the task item that a developer would perform in support of the branch in the list or WBS. Because I work with different dev leads on every project, I always ask the “what time value would you like to see at the lowest task in order to assign it to a developer and ensure it gets done within the timeframe”. I am particular to a task being 8 hours. Some like 8 to 24 hours. Stay away from tasks defaulting to 1 week. The task becomes way to vague and hard to manage completeness, especially on short budgets. As a developer, your focus is identifying the tasks you to accomplish in order to deliver the product. As a project manager, you will take the developer's WBS and add all the “other stuff” like quality testing, meetings, documentation, transition to maintenance, etc… Start your exercise with the name of the product you are delivering as a result of the project. You should be able to represent what you are building and deploying with one to three words. Example; XYZ Public Website Middleware BizTalk Application The reason you start with that single identifier is to always see the list as the product. It helps during each of the next three passes. Now, choose 5 tasks which in their entirety represent the product you will be delivering and add them to list under the product name you created earlier; Public Website     Security     Sites     Infrastructure     Publishing     Creative Continue this concept of seeing the list as the complete picture and decompose it one more level. You should have 25 items. Public Website     Security         Authentication         Login Control         Administration         DRM         Workflow     Sites         Masterpages         Page Layouts         Web Parts (RIA, Multimedia)         Content Types         Structures     Infrastructure         ...     Publishing         ...     Creative         ... And one more time for a total of 125 items. The top item makes the list 126. Public Website     Security         Authentication             Install (AD/ADAM/LDAP/SQL)             Configuration             Management             Web App Configuration             Implement Provider         Login Control             Login Form             Login/Logoff             pw change             pw recover/forgot             email verification         Administration             ...         DRM             ...         Workflow             ...     Sites         Masterpages         Page Layouts         Web Parts (RIA, Multimedia)         Content Types         Structures     Infrastructure         ...     Publishing         ...     Creative         ... The next step is to make sure the task at the bottom of every branch represents the “time value” you planned for the project. You can add more to the WBS and of course if you can’t find 5 items, 4 is fine. If a task can be done in a fraction of the time value you determined for the project, try to roll it up into a larger task. In the task actions (later when the iteration is being planned), decompose the details back to the simple tasks. Now, go estimate!

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• ADF version of "Modern" dialog windows

  - by Martin Deh

  It is no surprise with the popularity of the i-devices (iphone, ipad), that many of the iOS UI based LnF (look and feel) would start to inspire web designers to incorporate the same LnF into their web sites.  Take for example, a normal dialog popup.  In the iOS world, the LnF becomes a bit more elegant by add just a simple element as a "floating" close button: In this blog post, I will describe how this can be accomplished using OOTB ADF components and CSS3 style elements. There are two ways that this can be achieved.  The easiest way is to simply replace the default image, which looks like this, and adjust the af|panelWindow:close-icon-style skin selector.   Using this simple technique, you can come up with this: The CSS code to produce this effect is pretty straight forward: af|panelWindow.test::close-icon-style{    background-image: url("../popClose.gif");    line-height: 10px;    position: absolute;    right: -10px;    top: -10px;    height:38px;    width:38px;    outline:none; } You can see from the CSS, the position of the region, which holds the image, is relocated based on the position based attributes.  Also, the addition of the "outline" attribute removes the border that is visible in Chrome and IE.  The second example, is based on not having an image to produce the close button.  Like the previous sample, I will use the OOTB panelWindow.  However, this time I will use a OOTB commandButton to replace the image.  The construct of the components looks like this: The commandButton is positioned first in the hierarchy making the re-positioning easier.  The commandButton will also need a style class assigned to it (i.e. closeButton), which will allow for the positioning and the over-riding of the default skin attributes of a default button.  In addition, the closeIconVisible property is set to false, since the default icon is no longer needed.  Once this is done, the rest is in the CSS.  Here is the sample that I created that was used for an actual customer POC: The CSS code for the button: af|commandButton.closeButton, af|commandButton.closeButton af|commandButton:text-only{     line-height: 10px;     position: absolute;     right: -10px;     top: -10px;     -webkit-border-radius: 70px;     -moz-border-radius: 70px;     -ms-border-radius: 70px;     border-radius: 70px;     background-image:none;     border:#828c95 1px solid;     background-color:black;     font-weight: bold;     text-align: center;     text-decoration: none;     color:white;     height:30px;     width:30px;     outline:none; } The CSS uses the border radius to create the round effect on the button (in IE 8, since border-radius is not supported, this will only work with some added code). Also, I add the box-shadow attribute to the panelWindow style class to give it a nice shadowing effect.

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• Q&A: Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  We had a great webcast yesterday and wanted to recap the questions that were asked throughout. Can ECM distribute contents to 3rd party sites?ECM, which is now called WebCenter Content can distribute content to 3rd party sites via several means as well as SSXA - Site Studio for External Applications. Will you be able to provide more information on these means and SSXA?If you have an existing JSP application, you can add the SSXA libraries to your IDE where your application was built (JDeveloper for example).  You can now drop some code into your 3rd party site/application that can both create and pull dynamically contributable content out of the Content Server for inclusion in your pages.   If the 3rd party site is not a JSP application, there is also the option of leveraging two Site Studio (not SSXA) specific custom WebCenter Content services to pull Site Studio XML content into a page. More information on SSXA can be found here: http://docs.oracle.com/cd/E17904_01/doc.1111/e13650/toc.htm Is there another way than a ”gadget” to integrate applications (like loan simulator) in WebCenter Sites?There are some other ways such as leveraging the Pagelet Producer, which is a core component of WebCenter Portal. Oracle WebCenter Portal's Pagelet Producer (previously known as Oracle WebCenter Ensemble) provides a collection of useful tools and features that facilitate dynamic pagelet development. A pagelet is a reusable user interface component. Any HTML fragment can be a pagelet, but pagelet developers can also write pagelets that are parameterized and configurable, to dynamically interact with other pagelets, and respond to user input. Pagelets are similar to portlets, but while portlets were designed specifically for portals, pagelets can be run on any web page, including within a portal or other web application. Pagelets can be used to expose platform-specific portlets in other web environments. More on Page Producer can be found here:http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10148/jpsdg_pagelet.htm#CHDIAEHG Can you describe the mechanism available to achieve the context transfer of content?The primary goal of context transfer is to provide a uniform experience to customers as they transition from one channel to another, for instance in the use-case discussed in the webcast, it was around a customer moving from the .com marketing website to the self-service site where the customer wants to manage his account information. However if WebCenter Sites was able to identify and segment the customers  to a specific category where the customer is a potential target for some promotions, the same promotions should be targeted to the customer when he is in the self-service site, which is managed by WebCenter Portal. The context transfer can be achieved by calling out the WebCenter Sites Engage Server API’s, which will identify the segment that the customer has been bucketed into. Again through REST API’s., WebCenter Portal can then request WebCenter Sites for specific content that needs to be targeted for a customer for the identified segment. While this integration can be achieved through custom integration today, Oracle is looking into productizing this integration in future releases.  How can context be transferred from WebCenter Sites (marketing site) to WebCenter Portal (Online services)?WebCenter Portal Personalization server can call into WebCenter Sites Engage Server to identify the segment for the user and then through REST API’s request specific content that needs to be surfaced in the Portal. Still have questions? Leave them in the comments section! And you can catch a replay of the webcast here.

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• Q&A: Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  We had a great webcast yesterday and wanted to recap the questions that were asked throughout. Can ECM distribute contents to 3rd party sites?ECM, which is now called WebCenter Content can distribute content to 3rd party sites via several means as well as SSXA - Site Studio for External Applications. Will you be able to provide more information on these means and SSXA?If you have an existing JSP application, you can add the SSXA libraries to your IDE where your application was built (JDeveloper for example).  You can now drop some code into your 3rd party site/application that can both create and pull dynamically contributable content out of the Content Server for inclusion in your pages.   If the 3rd party site is not a JSP application, there is also the option of leveraging two Site Studio (not SSXA) specific custom WebCenter Content services to pull Site Studio XML content into a page. More information on SSXA can be found here: http://docs.oracle.com/cd/E17904_01/doc.1111/e13650/toc.htm Is there another way than a ”gadget” to integrate applications (like loan simulator) in WebCenter Sites?There are some other ways such as leveraging the Pagelet Producer, which is a core component of WebCenter Portal. Oracle WebCenter Portal's Pagelet Producer (previously known as Oracle WebCenter Ensemble) provides a collection of useful tools and features that facilitate dynamic pagelet development. A pagelet is a reusable user interface component. Any HTML fragment can be a pagelet, but pagelet developers can also write pagelets that are parameterized and configurable, to dynamically interact with other pagelets, and respond to user input. Pagelets are similar to portlets, but while portlets were designed specifically for portals, pagelets can be run on any web page, including within a portal or other web application. Pagelets can be used to expose platform-specific portlets in other web environments. More on Page Producer can be found here: http://docs.oracle.com/cd/E23943_01/webcenter.1111/e10148/jpsdg_pagelet.htm#CHDIAEHG Can you describe the mechanism available to achieve the context transfer of content?The primary goal of context transfer is to provide a uniform experience to customers as they transition from one channel to another, for instance in the use-case discussed in the webcast, it was around a customer moving from the .com marketing website to the self-service site where the customer wants to manage his account information. However if WebCenter Sites was able to identify and segment the customers  to a specific category where the customer is a potential target for some promotions, the same promotions should be targeted to the customer when he is in the self-service site, which is managed by WebCenter Portal. The context transfer can be achieved by calling out the WebCenter Sites Engage Server API’s, which will identify the segment that the customer has been bucketed into. Again through REST API’s., WebCenter Portal can then request WebCenter Sites for specific content that needs to be targeted for a customer for the identified segment. While this integration can be achieved through custom integration today, Oracle is looking into productizing this integration in future releases.  How can context be transferred from WebCenter Sites (marketing site) to WebCenter Portal (Online services)?WebCenter Portal Personalization server can call into WebCenter Sites Engage Server to identify the segment for the user and then through REST API’s request specific content that needs to be surfaced in the Portal. Still have questions? Leave them in the comments section! And you can catch a replay of the webcast here.

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• Numbers not adding up? (What am I not understanding here?) [closed]

  - by Milo

  I have the following output: Short version: The last numbers on the S= lines increase by H and SHOULD theoretically be linearly decreasing, ex: -285,-290,-295...but the fourth one jumps to -252. Yet, every other number is linearly increasing. Why is that and how could I fix that? To explain the numbers, it comes from slider value changed. I have a slider whose value is used to generate the float on the next line. Everything should be growing linearly here. This value is used to determine the size of a flow layout and it is also used in conjunction with a scrollbar. But basically I have a background for the flow layout and that number is the start location for rendering it. The numbers should linearly change to create a smooth transition but when that one jumps, it looks weird on screen and I dont understand why the numbers are jumping every X slider value changes. Mathematically what could be causing this? Here is the code for rendering the background and the function that is called when value changes: void LobbyTableManager::renderBG( GraphicsContext* g, agui::Rectangle& absRect, agui::Rectangle& childRect ) { float scale = 0.35f; int w = m_bgSprite->getWidth() * getTableScale() * scale; int h = m_bgSprite->getHeight() * getTableScale() * scale; int numX = ceil(absRect.getWidth() / (float)w) + 2; int numY = ceil(absRect.getHeight() / (float)h) + 2; int startY = childRect.getY(); int numAttempts = 0; while(startY + h < absRect.getY() && numAttempts < 1000) { startY += h; if(moo) { std::cout << startY << ","; } numAttempts++; } g->holdDrawing(); for(int i = 0; i < numX; ++i) { for(int j = 0; j < numY; ++j) { g->drawScaledSprite(m_bgSprite,0,0,m_bgSprite->getWidth(),m_bgSprite->getHeight(), absRect.getX() + (i * w) + (offsetX),absRect.getY() + (j * h) + startY,w,h,0); } } g->unholdDrawing(); g->setClippingRect(cx,cy,cw,ch); } void LobbyTableManager::setTableScale( float scale ) { scale += 0.3f; scale *= 2.0f; float scrollRel = m_vScroll->getRelativeValue(); setScale(scale); rescaleTables(); resizeFlow(); updateScrollBars(); float newVal = scrollRel * m_vScroll->getMaxValue(); m_vScroll->setValue(newVal); } void LobbyTableManager::valueChanged( agui::VScrollBar* source,int val ) { m_flow->setLocation(0,-val); } Any insight on mathematically why the anomaly might happen every Nth time would be helpful. I just dont understand why if every number linearly increates it jumps from -295 to -252! Thanks

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• Is this Hybrid of Interface / Composition kosher?

  - by paul

  I'm working on a project in which I'm considering using a hybrid of interfaces and composition as a single thing. What I mean by this is having a contain*ee* class be used as a front for functionality implemented in a contain*er* class, where the container exposes the containee as a public property. Example (pseudocode): class Visibility(lambda doShow, lambda doHide, lambda isVisible) public method Show() {...} public method Hide() {...} public property IsVisible public event Shown public event Hidden class SomeClassWithVisibility private member visibility = new Visibility(doShow, doHide, isVisible) public property Visibility with get() = visibility private method doShow() {...} private method doHide() {...} private method isVisible() {...} There are three reasons I'm considering this: The language in which I'm working (F#) has some annoyances w.r.t. implementing interfaces the way I need to (unless I'm missing something) and this will help avoid a lot of boilerplate code. The containee classes could really be considered properties of the container class(es); i.e. there seems to be a fairly strong has-a relationship. The containee classes will likely implement code which would have been pretty much the same when implemented in all the container classes, so why not do it once in one place? In the above example, this would include managing and emitting the Shown/Hidden events. Does anyone see any isseus with this Composiface/Intersition method, or know of a better way? EDIT 2012.07.26 - It seems a little background information is warranted: Where I work, we have a bunch of application front-ends that have limited access to system resources -- they need access to these resources to fully function. To remedy this we have a back-end application that can access the needed resources, with which the front-ends can communicate. (There is an API written for the front-ends for accessing back-end functionality as though it were part of the front-end.) The back-end program is out of date and its functionality is incomplete. It has made the transition from company to company a couple of times and we can't even compile it anymore. So I'm trying to rewrite it in my spare time. I'm trying to update things to make a nice(r) interface/API for the front-ends (while allowing for backwards compatibility with older front-ends), hopefully something full of OOPy goodness. The thing is, I don't want to write the front-end API after I've written pretty much the same code in F# for implementing the back-end; so, what I'm planning on doing is applying attributes to classes/methods/properties that I would like to have code for in the API then generate this code from the F# assembly using reflection. The method outlined in this question is a possible alternative I'm considering instead of implementing straight interfaces on the classes in F# because they're kind of a bear: In order to access something of an interface that has been implemented in a class, you have to explicitly cast an instance of that class to the interface type. This would make things painful when getting calls from the front-ends. If you don't want to have to do this, you have to call out all of the interface's methods/properties again in the class, outside of the interface implementation (which is separate from regular class members), and call the implementation's members. This is basically repeating the same code, which is what I'm trying to avoid!

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• Getting Started with Cloud Computing

  - by juanlarios

  You’ve likely heard about how Office 365 and Windows Intune are great applications to get you started with Cloud Computing. Many of you emailed me asking for more info on what Cloud Computing is, including the distinction between "Public Cloud" and "Private Cloud". I want to address these questions and help you get started. Let's begin with a brief set of definitions and some places to find more info; however, an excellent place where you can always learn more about Cloud Computing is the Microsoft Virtual Academy. Public Cloud computing means that the infrastructure to run and manage the applications users are taking advantage of is run by someone else and not you. In other words, you do not buy the hardware or software to run your email or other services being used in your organization – that is done by someone else. Users simply connect to these services from their computers and you pay a monthly subscription fee for each user that is taking advantage of the service. Examples of Public Cloud services include Office 365, Windows Intune, Microsoft Dynamics CRM Online, Hotmail, and others. Private Cloud computing generally means that the hardware and software to run services used by your organization is run on your premises, with the ability for business groups to self-provision the services they need based on rules established by the IT department. Generally, Private Cloud implementations today are found in larger organizations but they are also viable for small and medium-sized businesses since they generally allow an automation of services and reduction in IT workloads when properly implemented. Having the right management tools, like System Center 2012, to implement and operate Private Cloud is important in order to be successful. So – how do you get started? The first step is to determine what makes the most sense to your organization. The nice thing is that you do not need to pick Public or Private Cloud – you can use elements of both where it makes sense for your business – the choice is yours. When you are ready to try and purchase Public Cloud technologies, the Microsoft Volume Licensing web site is a good place to find links to each of the online services. In particular, if you are interested in a trial for each service, you can visit the following pages: Office 365, CRM Online, Windows Intune, and Windows Azure. For Private Cloud technologies, start with some of the courses on Microsoft Virtual Academy and then download and install the Microsoft Private Cloud technologies including Windows Server 2008 R2 Hyper-V and System Center 2012 in your own environment and take it for a spin. Also, keep up to date with the Canadian IT Pro blog to learn about events Microsoft is delivering such as the IT Virtualization Boot Camps and more to get you started with these technologies hands on. Finally, I want to ask for your help to allow the team at Microsoft to continue to provide you what you need. Twice a year through something we call "The Global Relationship Study" – they reach out and contact you to see how they're doing and what Microsoft could do better. If you get an email from "Microsoft Feedback" with the subject line "Help Microsoft Focus on Customers and Partners" between March 5th and April 13th, please take a little time to tell them what you think. Cloud Computing Resources: Microsoft Server and Cloud Computing site – information on Microsoft's overall cloud strategy and products. Microsoft Virtual Academy – for free online training to help improve your IT skillset. Office 365 Trial/Info page – get more information or try it out for yourself. Office 365 Videos – see how businesses like yours have used Office 365 to transition to the cloud. Windows Intune Trial/Info – get more information or try it out for yourself. Microsoft Dynamics CRM Online page – information on trying and licensing Microsoft Dynamics CRM Online. Additional Resources You May Find Useful: Springboard Series Your destination for technical resources, free tools and expert guidance to ease the deployment and management of your Windows-based client infrastructure. TechNet Evaluation Center Try some of our latest Microsoft products for free, Like System Center 2012 Pre-Release Products, and evaluate them before you buy. AlignIT Manager Tech Talk Series A monthly streamed video series with a range of topics for both infrastructure and development managers. Ask questions and participate real-time or watch the on-demand recording. Tech·Days Online Discover what's next in technology and innovation with Tech·Days session recordings, hands-on labs and Tech·Days TV.

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