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  • How to troubleshoot when one has no idea where to start?

    - by Chris Walton
    I am looking for hints, tips and answers on how to get started on troubleshooting when: The problem is intermittent The problem could lie literally anywhere - operating system; free source software; my own software developments; purchased software; crumbs on the keyboard; the specific combination of software I am currently running; Maxwell's demon; the little blue men actually running the machine have gone on strike; etc. I have expertise only in a few of the areas that are potential candidates for the cause of the problem. The specific problem I am having is detailed below as an example, but I am not seeking answers to my current problem, but rather where and how to start on tackling such problems. I am currently encountering a problem with my new machine. On a few occasions the machine has just frozen; not accepting keystrokes, mouseclicks, or anything except the power on/off switch. Invariably I have been merely browsing the web; I have had a few (<= 6 other applications) running. None of these applications are major; and represent a mix of commercial programs and open source programs, typically migrated from Unix of some variety. My machine is a Windows 7 I7 quad core laptop.

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  • hung up troubleshooting packet discards

    - by Chris Satola
    I realize my question is generic, but hopefully someone may have some guidance for me. My network consists of Cisco switches. I am seeing a significant amount (upwards of millions of packets per day) transmit drops between two switches. One being a 3750 and the other a 3560. The peak throughput of this link is only upper 400Mbps, so it shouldn't be a bandwidth issue. At this point, I am sort of clueless where to look or what tools I can use to determine what packets are dropping and why. I can setup a SPAN port on that link and wireshark it, but I don't know if that could tell me anything. Does anyone have any suggestions? Thanks in advance.

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  • OLTP Sql Server RAID configuration with 10 disks, allocation Unit and disk stripe size

    - by Chris Wood
    On a new db server I only have 10 disks to play with, The usage is about a booking every 3-5 seconds, so not high volume, I know compromises have to be made, but my initial thoughts are - DISK 1 & 2 - RAID 1 - OS DISKS 3,4,5,6 - RAID 10 - Data, Indexes & TempDB DISKS 7,8,9,10 - RAID 10 - Logs & Backup Full backups will take place when there is virtually no traffic on the website so not bothered about the contention with the logs. disk 3-10 - 8kb NTFS unit allocation size disk 3-10 - 64kb Disk Stripe size does this seems to be sensible, any other considerations I have omitted ? thanks

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  • Reliable Linux RAID Card

    - by Chris S
    Can anyone recommend an appropriate RAID card for use under Linux (Ubuntu)? I have three Western Digital SATA drives, and would like to setup either RAID-1 or RAID-5. Software RAID has been very flakey and unreliable for me (e.g. it doesn't seem to mirror the boot partition). Unfortunately, most RAID cards I've seen online don't mention any Linux driver support. Would most cards work in Linux, or do I have to look at a select few that explicitly support Linux?

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  • After adding a SSD to my MacBook, the HD never spins down.

    - by Chris Woods
    I added a SSD to my MacBook Pro 17 as the primary drive attached to the SATA controller. I moved the HD to the optical bay using the OptiBay from MCE Technologies which I use for my home directory. The problem I have encountered is the HD seems to never stop spinning. I have modified the sleep settings, hoping one of the various options would solve my problem without success. Any suggestions for me?

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  • Migrating to Windows Server 2008 R2 Domain Controllers - a few Questions/Issues

    - by Chris
    Ok so here's our setup: We have 2 Windows 2003 Domain Controllers. I am trying to replace them with Windows 2008 R2. The 2003 servers are named DC01 and DC02. The 2008 R2 servers are DC1 and DC2. I prepared the Windows Server 2003 Forest Schema for a Domain Controller that runs Windows Server 2008 or Windows Server 2008 R2. Then with both of the new servers up as member servers I ran dcpromo on DC1 using the advanced option and added it successfully to my existing domain. It's roles are GC, DNS and Active Directory Domain Services. I transferred The PDC Emulator, RID Pool Manager, and Infrastructure Master roles to DC1. The Schema Master and Domain Naming master are still on DC01. The first issue that I'm encountering is when I dcpromo the DC2 and select "Replicate data over the network from and existing domain controller" I select that I want to replicate from DC1 and I get the following error: Failed to identify the requested replica partner (dc1.xxx.org) as a valid domain controller with a machine account for (DC2$). This is likely due to either the machine account not being replicated to this domain controller because of replication latency or the domain controller not advertising the Active Directory Domain Services. Please consider retrying the operation with \dc01.xxx.org as the replica partner. "The server is unwilling to process the request. Is this because the Schema Master and Domain Naming Master roles are still on the old DC01? And if so, if I transfer Schema Master and Domain Naming Master roles to DC1 what is the risk or breaking my AD? I'm a little paranoid because this process HAS to be transparent. ANY down time or interruption will result in me getting a verbal ass kicking from my I.T. Director. Both of the new servers DNS point the the old DNS servers (DC01 and DC02) not themselves by the way.

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  • Site hanging in iis7 - how do I troubleshoot?

    - by Chris Foot
    I am currently having a problem with a windows 2008 server running IIS 7. The server runs several sites but only seems to have the issue with one particular site. Every so often, the whole server slows to a crawl with nearly all requests timing out! Invariably, when we log in to take a look there is always an IIS process using up around 90% cpu. Looking into the worker processes in IIS there are usually one or two requests that have been running for a long time. They are always in the ExecuteRequestHandler state with ManagedPipeline as the module name and the current ones i'm looking at have been running for 7686248 (what units is this in, it doesn't say?). It is also not always the same page, in fact we have seen at least 3 different pages listed under url when this has happened. It seems that the only way to bring the server back to life is to kill the 90% process! The site is running under .Net 4.0 and the code on it is very similar to other sites on the server which do not have the problem! How do I start troubleshooting this?

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  • Subversion hooks no longer running

    - by Chris Lieb
    I don't know when this started happening, but, for some reason, none of my Subversion hooks are running anymore. I am running Subversion 1.6.9 on a Gentoo Linux machine, which has had its hooks work in the past. I am running Subversion through the svn_dav module for Apache2.2. I modified the hook scripts that I make use of to write into a file in the /tmp directory owned by apache:apache whenever they are executed, but after making a commit, there is nothing in the file that should be written to. The scripts are executable and owned by apache:apache, so I don't think that is the issue. Here is one of my test scripts (post-commit.sh) that isn't getting executed: #!/bin/sh /bin/echo post-commit >> /tmp/z_test exit 0 After running a commit, I expect both the pre-commit.sh and post-commit.sh hooks to be run, but neither of them appear to be writing into the desired file (/tmp/z_test). What's going on?

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  • backup software that ignores user rights

    - by Chris
    Hi, As a computer technician I have to reinstall systems allmost daily (when it can't be repaired ;-)) My problem is that I recover user files by hand and a external mounting device. Most of the time it works fine, but also weekly I have systems with passwords and personal files which are often not sucessfull recovered. I know you can change owner, but when people have 30 GB's af data, my backup computer works for ages to change the rights. Can anyone think of software (commercial is no problem) which does the following: * backup user data without having user rights troubles * have a option to choose what to backup (email accounts, documents, etc, etc) even when it's externaly mounted, in short, it reconizes the folder structure) * Works on different OS's like XP, Vista, W7

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  • Picking a degree path...

    - by Chris
    I'll be going to University of South Florida soon, and have to choose between two degrees, I want to head into general Server (IT) administration for a small / medium business. Setting up computers, imaging, managing file servers / logon servers /etc. * I had to change the http to hxxp in order to post. I have two degrees I'm currently choosing between: - BSAS hxxp://www.poly.usf.edu/Academics/AppliedAS/BSAS-IT/Program_of_Study.html - BSIT hxxp://www.poly.usf.edu/IT/ I like the idea of a BSAS because it'll get me out sooner, and then I can work on a few certifications to "match" the BSIT... I'm just worried companies will look at that as a "lesser" degree to a BSIT (or even a CS degree.) What are your guys' thoughts on these two degrees? The BSIT has more math, which I still have about 2 more classes to go through (I'll be heading to USF this August.) while the BSIT doesn't require those 2 extra math classes. I keep on hearing from people that when they hire you for your first job, they don't care which degree you have, as long as it's relevant and it's a 4-year degree, is this true?

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  • Bulk Deleting All Messages in a Folder in Microsoft Outlook Web Access

    - by Chris S
    How do you delete all messages in a folder in Outlook, preferrably through Web Access? I left my Outlook account unattended for several days (on vacation) and when I got back I found several folders with over 5k emails, mostly error logging or spam. When I try to open the Outlook client, it just locks up, presumably unable to download that many emails. I can view at most 100 emails at a time, but I can't select all emails to delete or permanently delete them immediately, so manually deleting this many emails is going to take a while. Gmail has a similar feature to select and delete all emails in a folder, and that's free so I figure being a quality non-free product from Microsoft, Outlook should have a similar feature (yes that's sarcasm). I've Googled, but I'm not finding anything. Is this possible?

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  • IIS / Virtual Directory authentication.

    - by Chris L
    I have an IIS(v6)/Windows 2003/.Net 3.5(app code, libraries etc.) server hosting a website at www.mywebsite.com mapped to E:\Inetpub\wwwroot\mywebsite, we also have a virtual directory (VirtDir) mapped out to E:\Inetpub\wwwroot\mywebsite\files (although in theory this could be in a different directory or a separate machine) where we store a customer's files(a bunch of .pdf & .xls). Currently to access a file you can enter into the url something like: www.mywebsite.com/VirtDir/Customer/myFile.pdf and get access to the file. The problem is the user doesn't have to log into www.mywebsite.com to get access to the file, we would prefer them to log in first. We would like the user to login via the mywebsite and if valid, let them download files from the virtual directory. The www.mywebsite.com and VirtDir are separate sites on the same farm. Allow Anon Access, and Integrated Windows Authentication both enabled. I'm more of a developer and less of a Sys Admin, but hopefully I'm in the right spot, any help would be appreciated.

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  • How to search with Spotlight more effectively

    - by Chris Adams
    I'm used to using various flags to modify the results of Google searches, to only show results from a particular site, or only certain kinds of files. For example you can restrict Spotlight searches to only look for pdf files like this example, when I'm looking for a pdf cheatsheet for using YUI's grid system css framework on my computer. YUI grid kind:pdf I'd be amazed if Apple's Spotlight didn't have loads of other handy flags to fine tune a search in the same way - what tricks do you use, or where do you look to find more tips to improve your Spotlight-fu?

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  • IIS 6 Ram Allocation on Windows Server 2003

    - by chris
    0 down vote favorite share [g+] share [fb] share [tw] I have my IIS 6 running my website. It is on a Windows Server 2003 which has 4GB of RAM. I run SQL intensive code after the user submits a form (math statistics stuff). This process is not threaded (should it be, especially if 2 or more users run the same thing?). But my process seems to consume only a couple of GBs of memory and the server crawls. How do I get my IIS process to use nearly all the memory? I see on other sites that its 2GB or 3GB allocated using boot.ini. But is there another way for the process to use memory? If I make it multithreaded, will there be a process for each thread?

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  • Reliable Backup Solution for Linux for Complete System Restoration

    - by Chris S
    What's the best backup solution for Linux that can completely restore the entire filesystem to a blank harddrive (including partitioning) after an old harddrive dies? I'm currently running a few Ubuntu machines, some with RAID-1 and others without RAID (mostly laptops). I'd like to implement a backup solution that can take incremental snapshots of the entire filesystem, so that if I were to replace all the harddrives in a machine, I could use the backup to restore a perfect copy of the previous filesystem. Unfortunately, nearly all the backup solutions I've found seem to be glorified rsync scripts, which only backup some files, and have no easy way to restore once the entire filesystem is gone. Some of the more complicated solutions, like Bacula, might do what I need, but require a complicated server/client setup and are notoriously difficult to maintain. I've heard that Apple's TimeMachine utility has this ability, and I've had similar success taking differential disk images with Acronis True Image on Windows, but of course neither of these work on Linux. Is there anything comparable for Ubuntu?

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  • Changing shared printer settings to default to greyscale

    - by Chris
    My company has about 60 employees all running Windows Vista or 7 and a gigantic Minolta printer hooked up to an EFI Fiery Image Processor. We're burning about $300 a month in printer supplies alone. I'm trying to find a way to cause the printer to default to grayscale in order to save money. So far I've tried: Changing settings on the image processor Changing settings on the print server Looking through the Group Policy editor to see if I can find anything useful Creating a new printer on the print server and setting it to be grayscale only Adding the printer to my computer directly (through a TCP/IP port) and setting it to be greyscale only Has anybody successfully done this before? If so, how was it gone about? I don't expect anybody to know the specifics of my environment, I just not sure what the right direction is.

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  • Changing DNS - Forgot to change MX records for one month - Is there a way to retrieve emails that we

    - by Chris Altman
    We have our own domain. Our email is hosted by Google Apps. We switched web servers and name servers to a new provider. In the switch, I forgot to move the MX record. When people tried to send emails to our domain, there was no bounce back. We fixed the MX record and now receive email. Is there anyway to retrieve the emails that were sent in the month when there was no MX record? I doubt it because there was no MX record on our name server. Where would the emails have gone since they did not bounce back?

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  • How can I proxy multiple LDAP servers, and still have grouping of users on the proxy?

    - by Chris
    I have 2 problems that I'm hoping to find a common solution to. First, I need to find a way to have multiple LDAP servers (Windows AD's across multiple domains) feed into a single source for authentication. This is also needed to get applications that can't natively talk to more than one LDAP server to work. I've read this can be done with Open LDAP. Are there other solutions? Second, I need to be able to add those users to groups without being able to make any changes to the LDAP servers I'm proxying. Lastly, this all needs to work on Windows Server 2003/2008. I work for a very large organization, and to create multiple groups and have large numbers of users added to, moved between, and removed from them is no small task. This normally requires tons of paperwork and a lot of time. Time is the one thing we don't normally have; dodging the paperwork is just a plus. I have very limited experience in all this, so I'm not even sure what I'm asking will make sense. Atlassian Crowd comes close to what we need, but falls short of having it's own LDAP front end. Can anyone provide any advice or product names? Thanks for any help you can provide.

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  • Puppet Exec fails executing useradd

    - by chris
    From what I understand, puppetd runs as root. As root, I launch puppetd --onetime --no-daemonize --verbose So I don't understand why this doesn't work: exec { "useradd -m testuser": path => "/bin:/usr/bin", } I just get: ...Exec[useradd -m testuser]/returns: change from notrun to 0 failed:useradd -m testuser returned 1 instead of one of [0] at... If I execute the command directly, it works just fine. Any ideas?

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  • What are the steps needed to set up and use security for AWS command line tools?

    - by chris
    I've been trying to set up the AWS command-line tools following Eric's most useful guide at http://alestic.com/2012/09/aws-command-line-tools. I can't seem to find a good how-to for how to generate the x509 certificate and private key, and how that relates to the various security files the guide creates. Update: I have found a couple of links that describe the some steps. These steps seem to work, however I'm not sure if this is secure & the best way to do it: 1) Create a private key openssl genrsa -out my-private-key.pem 2048 2) Create x.509 cert openssl req -new -x509 -key my-private-key.pem -out my-x509-cert.pem -days 365 Hit enter to accept all of the defaults. Then, from the IAM Dashboard, User, select a user & click on the "Security Credentials" tab. Click on "Manage Signing Certificates", then "Upload Signing Certificate", paste in the contents of my-x509-cert.pem, click OK and it should be accepted. One step that is discussed, but not required for me, was the addition and subsequent removal of a pass phrase on the private key. Should I have been prompted for one, and is my cert potentially unsafe because of this?

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  • Migrating a hard drive from one system to another in Windows 7

    - by Chris McGrath
    i am about to upgrade to a new laptop is it possible for me to just take my system drive and put it in the new one with little problems or will i need to reinstall windows i am currently running windows 7 professional i know on windows xp you generally could not do this but with windows 7s so called self healing capabilities i was interested to know if i could do this would save some time in the upgrade

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