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  • Oracle Enterprise Manager Ops Center : Using Operational Profiles to Install Packages and other Content

    - by LeonShaner
    Oracle Enterprise Manager Ops Center provides numerous ways to deploy content, such as through OS Update Profiles, or as part of an OS Provisioning plan or combinations of those and other "Install Software" capabilities of Deployment Plans.  This short "how-to" blog will highlight an alternative way to deploy content using Operational Profiles. Usually we think of Operational Profiles as a way to execute a simple "one-time" script to perform a basic system administration function, which can optionally be based on user input; however, Operational Profiles can be much more powerful than that.  There is often more to performing an action than merely running a script -- sometimes configuration files, packages, binaries, and other scripts, etc. are needed to perform the action, and sometimes the user would like to leave such content on the system for later use. For shell scripts and other content written to be generic enough to work on any flavor of UNIX, converting the same scripts and configuration files into Solaris 10 SVR4 package, Solaris 11 IPS package, and/or a Linux RPM's might be seen as three times the work, for little appreciable gain.   That is where using an Operational Profile to deploy simple scripts and other generic content can be very helpful.  The approach is so powerful, that pretty much any kind of content can be deployed using an Operational Profile, provided the files involved are not overly large, and it is not necessary to convert the content into UNIX variant-specific formats. The basic formula for deploying content with an Operational Profile is as follows: Begin with a traditional script header, which is a UNIX shell script that will be responsible for decoding and extracting content, copying files into the right places, and executing any other scripts and commands needed to install and configure that content. Include steps to make the script platform-aware, to do the right thing for a given UNIX variant, or a "sorry" message if the operator has somehow tried to run the Operational Profile on a system where the script is not designed to run.  Ops Center can constrain execution by target type, so such checks at this level are an added safeguard, but also useful with the generic target type of "Operating System" where the admin wants the script to "do the right thing," whatever the UNIX variant. Include helpful output to show script progress, and any other informational messages that can help the admin determine what has gone wrong in the case of a problem in script execution.  Such messages will be shown in the job execution log. Include necessary "clean up" steps for normal and error exit conditions Set non-zero exit codes when appropriate -- a non-zero exit code will cause an Operational Profile job to be marked failed, which is the admin's cue to look into the job details for diagnostic messages in the output from the script. That first bullet deserves some explanation.  If Operational Profiles are usually simple "one-time" scripts and binary content is not allowed, then how does the actual content, packages, binaries, and other scripts get delivered along with the script?  More specifically, how does one include such content without needing to first create some kind of traditional package?   All that is required is to simply encode the content and append it to the end of the Operational Profile.  The header portion of the Operational Profile will need to contain the commands to decode the embedded content that has been appended to the bottom of the script.  The header code can do whatever else is needed, and finally clean up any intermediate files that were created during the decoding and extraction of the content. One way to encode binary and other content for inclusion in a script is to use the "uuencode" utility to convert the content into simple base64 ASCII text -- a form that is suitable to be appended to an Operational Profile.   The behavior of the "uudecode" utility is such that it will skip over any parts of the input that do not fit the uuencoded "begin" and "end" clauses.  For that reason, your header script will be skipped over, and uudecode will find your embedded content, that you will uuencode and paste at the end of the Operational Profile.  You can have as many "begin" / "end" clauses as you need -- just separate each embedded file by an empty line between "begin" and "end" clauses. Example:  Install SUNWsneep and set the system serial number Script:  deploySUNWsneep.sh ( <- right-click / save to download) Highlights: #!/bin/sh # Required variables: OC_SERIAL="$OC_SERIAL" # The user-supplied serial number for the asset ... Above is a good practice, showing right up front what kind of input the Operational Profile will require.   The right-hand side where $OC_SERIAL appears in this example will be filled in by Ops Center based on the user input at deployment time. The script goes on to restrict the use of the program to the intended OS type (Solaris 10 or older, in this example, but other content might be suitable for Solaris 11, or Linux -- it depends on the content and the script that will handle it). A temporary working directory is created, and then we have the command that decodes the embedded content from "self" which in scripting terms is $0 (a variable that expands to the name of the currently executing script): # Pass myself through uudecode, which will extract content to the current dir uudecode $0 At that point, whatever content was appended in uuencoded form at the end of the script has been written out to the current directory.  In this example that yields a file, SUNWsneep.7.0.zip, which the rest of the script proceeds to unzip, and pkgadd, followed by running "/opt/SUNWsneep/bin/sneep -s $OC_SERIAL" which is the command that stores the system serial for future use by other programs such as Explorer.   Don't get hung up on the example having used a pkgadd command.  The content started as a zip file and it could have been a tar.gz, or any other file.  This approach simply decodes the file.  The header portion of the script has to make sense of the file and do the right thing (e.g. it's up to you). The script goes on to clean up after itself, whether or not the above was successful.  Errors are echo'd by the script and a non-zero exit code is set where appropriate. Second to last, we have: # just in case, exit explicitly, so that uuencoded content will not cause error OPCleanUP exit # The rest of the script is ignored, except by uudecode # # UUencoded content follows # # e.g. for each file needed, #  $ uuencode -m {source} {source} > {target}.uu5 # then paste the {target}.uu5 files below # they will be extracted into the workding dir at $TDIR # The commentary above also describes how to encode the content. Finally we have the uuencoded content: begin-base64 444 SUNWsneep.7.0.zip UEsDBBQAAAAIAPsRy0Di3vnukAAAAMcAAAAKABUAcmVhZG1lLnR4dFVUCQADOqnVT7up ... VXgAAFBLBQYAAAAAAgACAJEAAADTNwEAAAA= ==== That last line of "====" is the base64 uuencode equivalent of a blank line, followed by "end" and as mentioned you can have as many begin/end clauses as you need.  Just separate each embedded file by a blank line after each ==== and before each begin-base64. Deploying the example Operational Profile looks like this (where I have pasted the system serial number into the required field): The job succeeded, but here is an example of the kind of diagnostic messages that the example script produces, and how Ops Center displays them in the job details: This same general approach could be used to deploy Explorer, and other useful utilities and scripts. Please let us know what you think?  Until next time...\Leon-- Leon Shaner | Senior IT/Product ArchitectSystems Management | Ops Center Engineering @ Oracle The views expressed on this [blog; Web site] are my own and do not necessarily reflect the views of Oracle. For more information, please go to Oracle Enterprise Manager  web page or  follow us at :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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  • Isn't MVC anti OOP?

    - by m3th0dman
    The main idea behind OOP is to unify data and behavior in a single entity - the object. In procedural programming there is data and separately algorithms modifying the data. In the Model-View-Controller pattern the data and the logic/algorithms are placed in distinct entities, the model and the controller respectively. In an equivalent OOP approach shouldn't the model and the controller be placed in the same logical entity?

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  • Custom Java Web Development vs Spreadsheet

    - by jacktrades
    Need some arguments why a small business should prefer a custom web developed solution using relational database (e.g. Java Servlet + MySQL) over standard Spreadsheet user programs like Excel. Specially now in these days that Office 365 is available in the cloud. As a Java programmer need good arguments to convince clients that this approach is better (if it really is) This is a generic situation, I understand that each case is different. Nevertheless answers so far has pinpointed right answers.

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  • What are the advantages of GLSL's compilation model?

    - by Kos
    GLSL is fundamentally different from other shader solutions because the server (GPU driver) is responsible for shader compilation. Cg and HLSL are (afaik) generally compiled a priori and sent to the GPU in that way. This causes some real-world practical issues: many drivers provide buggy compilers compilers differ in terms of strictness (one GPU can accept a program while another won't) also we can't know how the assembler code will be optimised What are the upsides of GLSL's current approach? Is it worth it?

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  • Visual WebGui's XAML based programming for web developers

    - by Webgui
    While ASP.NET provides an event base approach it is completely dismissed when working with AJAX and the richness of the server is lost and replaced with JavaScript programming and couple with a very high security risk. Visual WebGui reinstates the power of the server to AJAX development and provides a statefull yet scalable, server centric architecture that provides the benefits and user productivity of AJAX with the security and developer productivity we had before AJAX stormed into our lives. "When I first came up with the concept of Visual WebGui , I was frustrated by the fragile and complex nature of developing web applications. The contrast in productivity between working in a fully OOP compiled environment vs. scripting even today, with JQuery, Dojo and such, is still huge. Even today the greatest sponsor of JavaScript programming, Google, is offering a framework to avoid JavaScript using Java that compiles to JavaScript (GWT). So I decided to find a way to abstract the complexity or rather delegate the complex job to enable developers to concentrate on the “What” instead of the “How” and embraced the Form based approach," said Guy Peled the inventor of Visual WebGui. Although traditional OOP development still rules the enterprise, the differences between web sites and web applications have blurred and so did the differences between classic developers and web developers. As a result, we now see declarative languages in desktop / backend development environments (WPF / WF) and we see OOP, gaining more and more power in web development (ASP.NET MVC / ASP.NET DOM). However, what has not changed is enterprise need for security, development ROI, reach, highly responsive and interactive UIs and scalability. The advantages that declarative languages and 'on demand' compilation provide over classic development are mostly the flexibility and a more readable initialize component it offers which is what Gizmox is aspiring to do by replacing the designer initialize component with XAML code. The code in this new project template will be compiled on demand using the build provider mechanism ASP.NET has. This means that the performance hit is only on the first request and after that the performance is the same as a prebuilt solution. This will allow the flexibility of a dynamically updated sites and the power of fully blown enterprise applications over web. You can also use prebuilt features available in ASP.NET to enjoy both worlds in production. VWG XAML implementation (VWG Sites) will be the first truly compliable XAML implementation as Microsoft implemented Silverlight and WPF as a runtime markup interpretation opposed to the ASP.NET markup implementation which is compiled to CLR code once. We have chosen to implement the VWG Sites parser as a different way to create CLR code that provides greater performance over the reflection alternative. VWG Sites will also be the first server side XAML UI engine which, while giving the power of XAML, it will not require any plug-ins or installations on the client side. Short demo video of VWG Sites markup. There is also a live sample available here.

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  • Need suggestion for Mutiple Windows application design

    - by King Chan
    This was previously posted in StackOverflow, I just moved to here... I am using VS2008, MVVM, WPF, Prism to make a mutiple window CRM Application. I am using MidWinow in my MainWindow, I want Any ViewModel would able to make request to MainWindow to create/add/close MidChildWindow, ChildWindow(from WPF Toolkit), Window (the Window type). ViewModel can get the DialogResult from the ChildWindow its excutes. MainWindow have control on all opened window types. Here is my current approach: I made Dictionary of each of the windows type and stores them into MainWindow class. For 1, i.e in a CustomerInformationView, its CustomerInformationViewModel can execute EditCommand and use EventAggregator to tell MainWindow to open a new ChildWindow. CustomerInformationViewModel: CustomerEditView ceView = new CustomerEditView (); CustomerEditViewModel ceViewModel = CustomerEditViewModel (); ceView.DataContext = ceViewModel; ChildWindow cWindow = new ChildWindow(); cWindow.Content = ceView; MainWindow.EvntAggregator.GetEvent<NewWindowEvent>().Publish(new WindowEventArgs(ceViewModel.ViewModeGUID, cWindow )); cWindow.Show(); Notice that all my ViewModel will generates a Guid for help identifies the ChildWindow from MainWindow's dictionary. Since I will only be using 1 View 1 ViewModel for every Window. For 2. In CustomerInformationViewModel I can get DialogResult by OnClosing event from ChildWindow, in CustomerEditViewModel can use Guid to tell MainWindow to close the ChildWindow. Here is little question and problems: Is it good idea to use Guid here? Or should I use HashKey from ChildWindow? My MainWindows contains windows reference collections. So whenever window close, it will get notifies to remove from the collection by OnClosing event. But all the Windows itself doesn't know about its associated Guid, so when I remove it, I have to search for every KeyValuePair to compares... I still kind of feel wrong associate ViewModel's Guid for ChildWindow, it would make more sense if ChildWindow has it own ID then ViewModel associate with it... But most important, is there any better approach on this design? How can I improve this better?

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  • Twitter like character counter - jQuery version

    - by bipinjoshi
    My recent article titled "Displaying a Character Counter for Multiline Textboxes" shows you how to create a character counter like Twitter for multiline textboxes. The articles does so using ASP.NET AJAX client behavior. Here is a jQuery version of the code that does similar job. Note, however, that unlike ASP.NET AJAX client behavior as illustrated in the article the following code takes a "function" based approach to quickly implement similar functionality.http://www.bipinjoshi.net/articles/84e691b2-0306-4911-87bb-875806ba981b.aspx

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  • Mock RequireJS define dependencies with config.map

    - by Aligned
    Originally posted on: http://geekswithblogs.net/Aligned/archive/2014/08/18/mock-requirejs-define-dependencies-with-config.map.aspxI had a module dependency, that I’m pulling down with RequireJS that I needed to use and write tests against. In this case, I don’t care about the actual implementation of the module (it’s simple enough that I’m just avoiding some AJAX calls). EDIT: make sure you look at the bottom example after the edit before using the config.map approach. I found that there is an easier way. I did not want to change the constructor of the consumer as I had a chain of changes that would have to be made and that would have been to invasive for this task. I found a question on StackOverflow with a short, but helpful answer from “Artem Oboturov”. We can use the config.map from RequireJs to achieve this. Here is some code: A module example (“usefulModule” in Common/Modules/usefulModule.js): define([], function() { "use strict"; var testMethod = function() { ... }; // add more functionality of the module return { testMethod; } }); A consumer of usefulModule example: define([ "Commmon/Modules/usefulModule" ], function(usefulModule) { "use strict"; var consumerModule = function(){ var self = this; // add functionality of the module } }); Using config.map in the html of the test runner page (and in your Karma config –> I’m still trying to figure this out): map: {'*': { // replace usefulModule with a mock 'Common/Modules/usefulModule': '/Tests/Specs/Common/usefulModuleMock.js' } } With the new mapping, Require will load usefulModuleMock.js from Tests/Specs/Common instead of the real implementation. Some of the answers on StackOverflow mentioned Squire.js, which looked interesting, but I wasn’t ready to introduce a new library at this time. That’s all you need to be able to mock a depency in RequireJS. However, there are many good cases when you should pass it in through the constructor instead of this approach.   EDIT: After all that, here’s another, probably better way: The consumer class, updated: define([ "Commmon/Modules/usefulModule" ], function(UsefulModule) { "use strict"; var consumerModule = function(){ var self = this; self.usefulModule = new UsefulModule(); // add functionality of the module } }); Jasmine test: define([ "consumerModule", "/UnitTests/Specs/Common/Mocks/usefulModuleMock.js" ], function(consumerModule, UsefulModuleMock){ describe("when mocking out the module", function(){ it("should probably just override the property", function(){ var consumer = new consumerModule(); consumer.usefulModule = new UsefulModuleMock(); }); }); });   Thanks for letting me think out loud :-).

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  • Web Site Search Engines - Sending Your Site to Search Engine Sites

    Search engines are number one cost effective approach to market your business and web site. Studies indicate that vast majority viewers find web sites via leading search engines and directories. Quality listing on leading search engine or directory may drive targeted traffic to your website and improve your business in a short period of time.

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  • What is the best way to diagrammatically represent a system threading architecture?

    - by thegreendroid
    I am yet to find the perfect way to diagrammatically represent the overall threading architecture for a system (using UML or otherwise). I am after a diagramming technique that would show all the threads in a given system and how they interact with each other. There are a few similar questions - Drawing Thread Interaction, UML Diagrams of Multithreaded Applications and Intuitive UML Approach to Depict Threads but they don't fully answer my question. What are some of the techniques that you've found useful to depict the overall threading architecture for a system?

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  • Common SOA Problems by C2B2

    - by JuergenKress
    SOA stands for Service Oriented Architecture and has only really come together as a concrete approach in the last 15 years or so, although the concepts involved have been around for longer. Oracle SOA Suite is based around the Service Component Architecture (SCA) devised by the Open SOA collaboration of companies including Oracle and IBM. SCA, as used in SOA suite, is designed as a way to crystallise the concepts of SOA into a standard which ensures that SOA principles like the separation of application and business logic are maintained. Orchestration or Integration? A common thing to see with many people who are beginning to either build a new SOA based infrastructure, or move an old system to be service oriented, is confusion in the purpose of SOA technologies like BPEL and enterprise service buses. For a lot of problems, orchestration tools like BPEL or integration tools like an ESB will both do the job and achieve the right objectives; however it’s important to remember that, although a hammer can be used to drive a screw into wood, that doesn’t mean it’s the best way to do it. Service Integration is the act of connecting components together at a low level, which usually results in a single external endpoint for you to expose to your customers or other teams within your organisation – a simple product ordering system, for example, might integrate a stock checking service and a payment processing service. Process Orchestration, however, is generally a higher level approach whereby the (often externally exposed) service endpoints are brought together to track an end-to-end business process. This might include the earlier example of a product ordering service and couple it with a business rules service and human task to handle edge-cases. A good (but not exhaustive) rule-of-thumb is that integrations performed by an ESB will usually be real-time, whereas process orchestration in a SOA composite might comprise processes which take a certain amount of time to complete, or have to wait pending manual intervention. BPEL vs BPMN For some, with pre-existing SOA or business process projects, this decision is effectively already made. For those embarking on new projects it’s certainly an important consideration for those using Oracle SOA software since, due to the components included in SOA Suite and BPM Suite, the choice of which to buy is determined by what they offer. Oracle SOA suite has no BPMN engine, whereas BPM suite has both a BPMN and a BPEL engine. SOA suite has the ESB component “Mediator”, whereas BPM suite has none. Decisions must be made, therefore, on whether just one or both process modelling languages are to be used. The wrong decision could be costly further down the line. Design for performance: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: C2B2,SOA best practice,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Agilist, Heal Thyself!

    - by Dylan Smith
    I’ve been meaning to blog about a great experience I had earlier in the year at Prairie Dev Con Calgary.  Myself and Steve Rogalsky did a session that we called “Agilist, Heal Thyself!”.  We used a format that was new to me, but that Steve had seen used at another conference.  What we did was start by asking the audience to give us a list of challenges they had had when adopting agile.  We wrote them all down, then had everybody vote on the most interesting ones.  Then we split into two groups, and each group was assigned one of the agile challenges.  We had 20 minutes to discuss the challenge, and suggest solutions or approaches to improve things.  At the end of the 20 minutes, each of the groups gave a brief summary of their discussion and learning's, then we mixed up the groups and repeated with another 2 challenges. The 2 groups I was part of had some really interesting discussions, and suggestions: Unfinished Stories at the end of Sprints The first agile challenge we tackled, was something that every single Scrum team I have worked with has struggled with.  What happens when you get to the end of a Sprint, and there are some stories that are only partially completed.  The team in question was getting very de-moralized as they felt that every Sprint was a failure as they never had a set of fully completed stories. How do you avoid this? and/or what do you do when it happens? There were 2 pieces of advice that were well received: 1. Try to bring stories to completion before starting new ones.  This is advice I give all my Scrum teams.  If you have a 3-week sprint, what happens all too often is you get to the end of week 2, and a lot of stories are almost done; but almost none are completely done.  This is a Bad Thing.  I encourage the teams I work with to only start a new story as a very last resort.  If you finish your task look at the stories in progress and see if there’s anything you can do to help before moving onto a new story.  In the daily standup, put a focus on seeing what stories got completed yesterday, if a few days go by with none getting completed, be sure this fact is visible to the team and do something about it.  Something I’ve been doing recently is introducing WIP (Work In Progress) limits while using Scrum.  My current team has 2-week sprints, and we usually have about a dozen or stories in a sprint.  We instituted a WIP limit of 4 stories.  If 4 stories have been started but not finished then nobody is allowed to start new stories.  This made it obvious very quickly that our QA tasks were our bottleneck (we have 4 devs, but only 1.5 testers).  The WIP limit forced the developers to start to pickup QA tasks before moving onto the next dev tasks, and we ended our sprints with many more stories completely finished than we did before introducing WIP limits. 2. Rather than using time-boxed sprints, why not just do away with them altogether and go to a continuous flow type approach like KanBan.  Limit WIP to keep things under control, but don’t have a fixed time box at the end of which all tasks are supposed to be done.  This eliminates the problem almost entirely.  At some points in the project (releases) you need to be able to burn down all the half finished stories to get a stable release build, but this probably occurs less often than every sprint, and there are alternative approaches to achieve it using branching strategies rather than forcing your team to try to get to Zero WIP every 2-weeks (e.g. when you are ready for a release, create a new branch for any new stories, but finish all existing stories in the current branch and release it). Trying to Introduce Agile into a team with previous Bad Agile Experiences One of the agile adoption challenges somebody described, was he was in a leadership role on a team he had recently joined – lets call him Dave.  This team was currently very waterfall in their ALM process, but they were about to start on a new green-field project.  Dave wanted to use this new project as an opportunity to do things the “right way”, using an Agile methodology like Scrum, adopting TDD, automated builds, proper branching strategies, etc.  The problem he was facing is everybody else on the team had previously gone through an “Agile Adoption” that was a horrible failure.  Dave blamed this failure on the consultant brought in previously to lead this agile transition, but regardless of the reason, the team had very negative feelings towards agile, and was very resistant to trying it out again.  Dave possibly had the authority to try to force the team to adopt Agile practices, but we all know that doesn’t work very well.  What was Dave to do? Ultimately, the best advice was to question *why* did Dave want to adopt all these various practices. Rather than trying to convince his team that these were the “right way” to run a dev project, and trying to do a Big Bang approach to introducing change.  He would be better served by identifying problems the team currently faces, have a discussion with the team to get everybody to agree that specific problems existed, then have an open discussion about ways to address those problems.  This way Dave could incrementally introduce agile practices, and he doesn’t even need to identify them as “agile” practices if he doesn’t want to.  For example, when we discussed with Dave, he said probably the teams biggest problem was long periods without feedback from users, then finding out too late that the software is not going to meet their needs.  Rather than Dave jumping right to introducing Scrum and all it entails, it would be easier to get buy-in from team if he framed it as a discussion of existing problems, and brainstorming possible solutions.  And possibly most importantly, don’t try to do massive changes all at once with a team that has not bought-into those changes.  Taking an incremental approach has a greater chance of success. I see something similar in my day job all the time too.  Clients who for one reason or another claim to not be fans of agile (or not ready for agile yet).  But then they go on to ask me to help them get shorter feedback cycles, quicker delivery cycles, iterative development processes, etc.  It’s kind of funny at times, sometimes you just need to phrase the suggestions in terms they are using and avoid the word “agile”. PS – I haven’t blogged all that much over the past couple of years, but in an attempt to motivate myself, a few of us have accepted a blogger challenge.  There’s 6 of us who have all put some money into a pool, and the agreement is that we each need to blog at least once every 2-weeks.  The first 2-week period that we miss we’re eliminated.  Last person standing gets the money.  So expect at least one blog post every couple of weeks for the near future (I hope!).  And check out the blogs of the other 5 people in this blogger challenge: Steve Rogalsky: http://winnipegagilist.blogspot.ca Aaron Kowall: http://www.geekswithblogs.net/caffeinatedgeek Tyler Doerkson: http://blog.tylerdoerksen.com David Alpert: http://www.spinthemoose.com Dave White: http://www.agileramblings.com (note: site not available yet.  should be shortly or he owes me some money!)

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  • Entity Framework 4.0: My Favorite Books

    - by nannette
    I'm in the process of reading several Entity Framework 4.0 books. I'm going to recommend two such books: 1) Programming Entity Framework: Building Data Centric Apps with the ADO.NET Entity Framework by Julia Lerman 2) Entity Framework 4.0 Recipes: A Problem-Solution Approach by Larry Tenny and Zeeshan Hirani Visit these Entity Framework 4.0 Quick Start videos by Julia Lerman. The book links include numerous detailed reviews. If you can only afford one of the books, I'd recommend Julia's book as the...(read more)

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  • Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

    - by Christina McKeon
    What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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  • Walmart's Mobile Self-Checkout

    - by David Dorf
    Reuters recently reported that Walmart was testing an iPhone-based self-checkout at a store near its headquarters.  Consumers scan items as they're placed in the physical basket, then the virtual basket is transferred to an existing self-checkout station where payment is tendered.  A very solid solution, but not exactly original. Before we go further, let's look at the possible cost savings for Walmart.  According to the article: Pushing more shoppers to scan their own items and make payments without the help of a cashier could save Wal-Mart millions of dollars, Chief Financial Officer Charles Holley said on March 7. The company spends about $12 million in cashier wages every second at its Walmart U.S. stores. Um, yeah. Using back-of-the-napkin math, I calculated Walmart's cashiers are making $157k per hour.  A more accurate statement would be saving $12M per year for each second saved on the average transaction time.  So if this self-checkout approach saves 2 seconds per transaction on average, Walmart would save $24M per year on labor.  Maybe.  Sometimes that savings will be used to do other tasks in the store, so it may not directly translate to less employees. When I saw this approach demonstrated in Sweden, there were a few differences, which may or may not be in Walmart's plans.  First, the consumers were identified based on their loyalty card.  In order to offset the inevitable shrink, retailers need to save on labor but also increase basket size, typically via in-aisle promotions.  As they scan items, retailers should target promos, and that's easier to do if you know some shopping history.  Last I checked, Walmart had no loyalty program. Second, at the self-checkout station consumers were randomly selected for an audit in which they must re-scan all the items just like you do at a typical self-checkout.  If you were found to be stealing, your ability to use the system can be revoked.  That's a tough one in the US, especially when the system goes wrong, either by mistake or by lying.  At least in my view, the Swedes are bit more trustworthy than the people of Walmart. So while I think the idea of mobile self-checkout has merit, perhaps its not right for Walmart.

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  • Value Chain Execution E-Book

    - by John Murphy
    Taking a smart approach to logistics – from streamlining transport networks and global trade management, to optimizing everyday warehouse operations – can simultaneously reduce costs and maximize competitive advantage.Download your exclusive Oracle e-book, Oracle Value Chain Execution: Reinventing Logistics Excellence, to learn why our world-leading, unified solution is relied on by market-leading companies across the planet.Discover how it can help you: Drive business agility, scalability and innovation Reduce costs and increase efficiency Enhance visibility, productivity and inventory accuracy Simplify compliance and mitigate risk Measure and boost customer satisfaction See what reinventing logistics excellence could mean for your organization.

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  • Creating an interactive grid for a puzzle game

    - by Noupoi
    I am trying to make a slitherlink game, and am not too sure how to approach creating the game, more specifically the grid structure on which the puzzle will be played on. This is what a empty and completed slitherlink grid would look like: The numbers in the squares are sort of clues and the areas between the dots need to be clickable: I would like to create the game in VB .NET. What data structures should I try to use, and would it be beneficial using any frameworks such as XNA?

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  • APress Deal of the Day - 19/June/2011

    - by TATWORTH
    Today's $10 Apress Deal of the Day from Apress at http://www.apress.com/ is Visual C# 2010 Recipes - A Problem-Solution Approach "When you are facing a Visual C# 2010 problem, this book likely contains a recipe providing the solution—or at least points you in the right direction. Even if you are simply looking to broaden your knowledge of the .NET Framework class library, Visual C# 2010 Recipes is the perfect resource to assist you."

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  • Are there any useful tools to mirror a mailman mailing list as a forum?

    - by mar10
    We have a mailman mailing list however as we all know this is not very user friendly in terms of searching the archives. I am looking at a way to enable the continued functionality of mailman while having a forum linked to it for a more friendly user-interface approach. Is there a forum application that lets you mirror the mailman service so that posts to mailman are sync'd into the forum and posts to the forum are sync'd to mailman?

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  • Linkedin recommendations, useful? [closed]

    - by scottyab
    Linkedin has been around a few years now and while not everyone is keen on it. Chatting to a few people they viewed Linkedin recommendations as mutual back starching where poor candidates can recommend each other and and provide little value. I take a honest approach when recommending colleagues, trying to note specifics that person has performed well at and don't recommend colleagues on linkedin who wouldn't recommend in real life. What regard do people hold the Linkedin recommendations? would it effect your hiring decision?

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  • Why many designs ignore normalization in RDBMS?

    - by Yosi
    I got to see many designs that normalization wasn't the first consideration in decision making phase. In many cases those designs included more than 30 columns, and the main approach was "to put everything in the same place" According to what I remember normalization is one of the first, most important things, so why is it dropped so easily sometimes? Edit: Is it true that good architects and experts choose a denormalized design while non-experienced developers choose the opposite? What are the arguments against starting your design with normalization in mind?

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  • How to do directional per fragment lighting in world space?

    - by user
    I am attempting to create a GLSL shader for simple, per-fragment directional light. So far, after following many tutorials, I have continually ran into the issue: my light is specified in world coordinates, however, the shader treats the light's position as being in eye space, thus, the light direction changes when I move the camera. My question is, how to I transform a directional light position such as (50, 50, 50, 0) into eye space, or, would doing things this way be the incorrect approach to the problem?

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  • Is the STL efficient enough for mobile devices?

    - by mx2
    When it comes to mobile game development on iOS and Android NDK, some developers write their own C++ containers, while others claim that STL is more than adequate for mobile game development (For example, the author of iPhone 3D Programming uses STL rather than Objective-C in his examples. His defense is that STL is no slower than Objective-C). Then there are also mobile developers who abandon C++ entirely and develop games entirely (or mostly) in the C language (C89/C90). What are the benefits and drawbacks of each approach?

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