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  • What is a clean Agile (Scrum) Sprint Presentation?

    - by negarnil
    Suppose someone of your development team is presenting a sprint to the customer but he is having web connection problems such that a complete story cannot be presented. For the sake of the cleanness of the presentation, do you help your colleague suggesting possible solutions and try to fix it in the moment? Or is it kind of messy? May be the customer (who is "part" of the team) will understand? Why?

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  • "ODM" - One of the Support team's most valued acronyms

    - by graham.mckendry(at)oracle.com
    If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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  • Cookie manager PHP

    - by HaCos
    I own a Joomla commerce store and although I use Google Analytics in order to track visitors, I need to install a cookie manager in order to be able to track cookies that were installed on customer when he punctuate an order. To be more specific , I am planning to join an affiliate network and I need somehow to track no only the last visit of a customer but if he has a cookie and from which affiliate network as well.

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  • Google I/O Sandbox Case Study: Assistly

    Google I/O Sandbox Case Study: Assistly We interviewed Assistly at the Google I/O Sandbox on May 11, 2011. They explained to us the benefits of building on Google Apps. Assistly is a customer management system that helps companies deliver top-quality customer service. For more information about developing with Google Apps, visit: code.google.com For more information on Assistly, visit: www.assistly.com From: GoogleDevelopers Views: 21 0 ratings Time: 01:29 More in Science & Technology

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  • How to check areas to load in ASP.NET MVC?

    - by user1741807
    I have a ASP.NET MVC application which uses areas for the different features of the application. It should display different features dependent on which version of the application the customer have. I need to check which areas to display. But how do I check which areas to display? Is it just to wrap the menu in an if statement to check if the customer have a version of the application that is allowed to see the area?

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  • Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

    - by amphibient
    I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other words, It is a fairly typical setup. Recently, a ticket was issued and assigned to me regarding an exception that a customer found in a log file and that has to do with concurrent database access in a clustered implementation of our product. So the specific configuration of this customer may well be critical in the occurrence of this bug. All we got from the customer was their log file. The approach I proposed to my team was to attempt to reproduce the bug in a similar configuration setup as that of the customer and get a comparable log. However, they disagree with my approach saying that I should not need to reproduce the bug (as that is overly time-consuming and will require simulating a server cluster on VMs) and that I should simply "follow the code" to see where the thread- and/or transaction-unsafe code is and put the change working off of a simple local development, which is not a cluster implementation like the environment from which the occurrence of the bug originates. To me, working out of an abstract blueprint (program code) rather than a concrete, tangible, visible manifestation (runtime reproduction) seems like a difficult working environment (for a person of normal cognitive abilities and attention span), so I wanted to ask a general question: Is it reasonable to insist on reproducing every defect and debug it before diagnosing and fixing it? Or: If I am a senior developer, should I be able to read (multithreaded) code and create a mental picture of what it does in all use case scenarios rather than require to run the application, test different use case scenarios hands on, and step through the code line by line? Or am I a poor developer for demanding that kind of work environment? Is debugging for sissies? In my opinion, any fix submitted in response to an incident ticket should be tested in an environment simulated to be as close to the original environment as possible. How else can you know that it will really remedy the issue? It is like releasing a new model of a vehicle without crash testing it with a dummy to demonstrate that the air bags indeed work. Last but not least, if you agree with me: How should I talk with my team to convince them that my approach is reasonable, conservative and more bulletproof?

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  • Relevance of Performance Based SEO Services

    It was an interesting conversation between a Search Engine Optimization (SEO) business development person and a prospective customer. The prospective customer had scoffed at the SEO person's sales pitch about them offering "Performance Based SEO Services", saying Performance Based Services of any kind in life is not a luxury but a fundamental requirement.

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  • Should you promise to deliver a feature that you aren't sure if its implementable?

    - by user476
    In an article from HN, I came across the following advice: Always tell your customer/user "yes", even if you're not sure. 90% of the time, you'll find a way to do it. 10% of the time, you'll go back and apologize. Small price to pay for major personal growth But I've always thought that one should do a feasibility analysis before making any kind of promises to a customer/user, so that they aren't misled at any point. At what circumstances, then, should the above advice applicable?

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  • Diaspora se pose comme solution libre face à Facebook, le réseau social aGPL et décentralisé a-t-il

    Diaspora se pose comme solution libre face à Facebook, le réseau social aGPL et décentralisé a-t-il une chance de succès ? Google n'est pas le seul à se faire des ennemis parmi les organisations européennes. Facebook est également dans leur ligne de mire avec sa politique "inacceptable" concernant la protection de la vie privée de ses utilisateurs. Le 12 mai, le groupe de travail 29 (du numéro de l'article concerné) de l'Union européenne -chargé de la protection des données personnelles- a publié une lettre ouverte qui attaque violemment le leader des réseaux sociaux (plus de 450 millions de membres dont 15 millions en France) en lui reprochant de monétiser les données qu'on lui confie (en laissant les moteurs de recherch...

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  • How to setup Thinkpad features on Thinkpad T500

    - by gijoemike
    I have a IBM-Lenovo Thinkpad T500. I was previously a exclusive windows user, but recently installed ubuntu and loving it because of speed and interface. The only thing is that I don't get some features that I came to enjoy in windows. I need help setting these up: Hard-drive protection - active protection software that pauses drive when there is movement My printer doesn't work (can't find the driver for this one): canon Ip2600 A way to change which graphics chip to use while in OS. I have both the integrated and non integrated (dual-graphics). (If not easy to setup, I know there's a way to do it before it boots, but don't know how). CPU performance level - in windows you can pick "high performance", "power saver", etc.. to save batteries. My integrated camera w/light - it works but need an app where I can record videos, take snapshots, etc. can't find one that works. Thanks!

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  • Les antivirus gratuits sont "suffisants" et les éditeurs de sécurité "trop alarmistes", faut-il encore payer pour protéger son ordinateur ?

    Les antivirus gratuits sont "suffisants" et les éditeurs de sécurité "trop alarmistes", faut-il encore payer pour protéger son ordinateur ? Mise à jour du 08.01.2011 par Katleen Un groupe britannique de défense des droits des consommateurs vient de publier un rapport se penchant sur la protection des ordinateurs, et dont les conclusions en raviront plus d'un (mais irriteront certainement certains éditeurs). Which Computing a configuré cinq ordinateurs de différentes manières, avec divers antivirus et firewall, de la protection la plus haute à la plus faible (un ordinateur équipé d'aucun logiciel de sécurité) ; et cela un mois durant pour visiter tout un tas de sites Internet. Résultat : auc...

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  • Anti-cheat Javascript for browser/HTML5 game

    - by Billy Ninja
    I'm planning on venturing on making a single player action rpg in js/html5, and I'd like to prevent cheating. I don't need 100% protection, since it's not going to be a multiplayer game, but I want some level of protection. So what strategies you suggest beyond minify and obfuscation? I wouldn't bother to make some server side simple checking, but I don't want to go the Diablo 3 path keeping all my game state changes on the server side. Since it's going to be a rpg of sorts I came up with the idea of making a stats inspector that checks abrupt changes in their values, but I'm not sure how it consistent and trusty it can be. What about variables and functions escopes? Working on smaller escopes whenever possible is safer, but it's worth the effort? Is there anyway for the javascript to self inspect it's text, like in a checksum? There are browser specific solutions? I wouldn't bother to restrain it for Chrome only in the early builds.

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  • How can I select an appropriate licensing/obfuscation system for .NET?

    - by Adam
    I saw someone suggesting .NET Reactor once as a good obfuscator. I went to their website to check it out and saw they have a product called IntelliLock which is advertised as a pretty robust licensing system which has code protection/obfuscation built in. With that said, I tried to contact them and ask them a few questions regarding the product, but have not had any response. This is kind of a red flag for me. However, it seems like there is some user base for this product whom are satisfied. What .NET licensing system(s) with .NET code protection/obfuscation are you using? What are its pros & cons that you have encountered? Are there things I should be looking for or looking to avoid when evaluating these systems?

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  • Database Security: The First Step in Pre-Emptive Data Leak Prevention

    - by roxana.bradescu
    With WikiLeaks raising awareness around information leaks and the harm they can cause, many organization are taking stock of their own information leak protection (ILP) strategies in 2011. A report by IDC on data leak prevention stated: Increasing database security is one of the most efficient and cost-effective measures an organization can take to prevent data leaks. By utilizing the data protection, access control, account management, encryption, log management, and other security controls inherent in the database management system, entities can institute first-level control over the widest range of protected information. As a central repository for unstructured data, which is growing at leaps and bounds, the database should be the first layer providing information leakage protection. Unfortunately, most organizations are not taking sufficient steps to protect their databases according to a survey of the Independent Oracle User Group. For example, any operating system administrator or database administrator can access the all the data stored in the database in most organizations. Without any kind of auditing or monitoring. And it's not just administrators, database users can typically access the database with ad-hoc query tools from their desktop and by-pass any application level controls. Despite numerous regulations calling for controls to limit the powers of insiders, most organizations still put too many privileges in the hands of their employees. Time and time again these excess privileges have backfired. Internal agents were implicated in almost half of data breaches according to the Verizon Data Breach Investigations Report and the rate is rising. Hackers also took advantage of these excess privileges very successfully using stolen credentials and SQL injection attacks. But back to the insiders. Who are these insiders and why do they do it? In 2002, the U.S. Secret Service (USSS) behavioral psychologists and CERT information security experts formed the Insider Threat Study team to examine insider threat cases that occurred in US critical infrastructure sectors, and examined them from both a technical and a behavioral perspective. A series of fascinating reports has been published as a result of this work. You can learn more by watching the ISSA Insider Threat Web Conference. So as your organization starts to look at data leak prevention over the coming year, start off by protecting your data at the source - your databases. IDC went on to say: Any enterprise looking to improve its competitiveness, regulatory compliance, and overall data security should consider Oracle's offerings, not only because of their database management capabilities but also because they provide tools that are the first layer of information leak prevention. Learn more about Oracle Database Security solutions and get the whitepapers, demos, tutorials, and more that you need to protect data privacy from internal and external threats.

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  • How would you want to see software intellectual property protected?

    - by glenatron
    Reading answers to this question - and many other discussions of software patents - it seems that most of us as programmers feel that software patents are a bad idea. At the same time we are in the group most likely to lose out if our work is copied or stolen. So what level of Intellectual Property Protection does code and software need? Is copyright sufficient? Are patents necessary? As software is neither a physical object nor simple text, should we be thinking of a third path that falls somewhere between the two? Do we need any protection at all? If you had the facility to set up the law for this, what would you choose?

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  • How to protect own software from copying [closed]

    - by Zzz
    Possible Duplicate: How do you prevent the piracy of your software? Is possible to protect some file from copying if you are administrator of machine? I heard some story about some behavior: one software developer sells his software in some way. He is installing it on every client's computer and this software does not work on other computers or cannot be copied physically. How to implement the first and second protection. Is it effectively protection if software costs about $100 for all copies across client's company?

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  • Les langages de programmation exceptés du droit d'auteur, la Cour Européenne les inclut avec les fonctionnalités dans un cadre restrictif

    Les langages de programmation exceptés des droits d'auteur La Cour Européenne les inclut avec les fonctionnalités dans un cadre restrictif du copyright Les fonctionnalités d'un programme informatique et les langages de programmation de manière générale, ne peuvent être protégés par des droits d'auteur, a estimé l'avocat général de la Cour de Justice européenne. Yves Bot a rendu public son avis sur l'affaire qui oppose SAS à World Programming, délimitant la portée de la protection juridique en UE suite à une demande de clarification de la part de la justice britannique. Il assimile les fonctionnalités à des idées dont la protection reviendrait « à offrir la possib...

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  • Le W3C valide une spécification sur la confidentialité des internautes proposée par Microsoft, la normalisation du standard commence

    Le W3C valide une nouvelle spécification proposée par Microsoft Pour lutter contre le traçage des internautes Un nouveau standard Web, fondé sur la fonctionnalité « Tracking protection » d'Internet Explorer 9 pour aider les utilisateurs à mieux contrôler le traçage de leur activité en ligne, avait été proposée par Microsoft au W3C. Elle vient d'être validée. Dans un billet, Microsoft affirme que l'organisme de normalisation responsable de la définition des standards du Web a récemment porté son attention sur la protection de la vie privée en ligne et a trouvé sa proposition « opportune et en phase avec ses propres objectifs et priorités ». Pour Dean Hachamovitch, vic...

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