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• How do you take into account usability and user requirements for your application?

  - by voroninp

  Our team supports BackOffice application: a mix of WinForm and WPF windows. (about 80 including dialogs). Really a kind of a Swiss Army Knife. It is used by developers, tech writers, security developers, testers. The requirements for new features come quite often and sometimes we play Wizard of Oz to decide which GUI our users like the most. And it usually happens (I admit it can be just my subjective interpretation of the reality) that one tiny detail giving the flavor of good usability to our app requires a lot of time. This time is being spent on 'fighting' with GUI framework making it act like we need. And it very difficult to make estimations for this type of tasks (at least for me and most members of our team). Scrum poker is not a help either. Management often considers this usability perfectionism to be a waste of time. On the other hand an accumulated affect of features where each has some little usability flaw frustrates users. But the same users want frequent releases and instant bug fixes. Hence, no way to get the positive feedback: there is always somebody who is snuffy. I constantly feel myself as competing with ourselves: more features - more bugs/tasks/architecture. We are trying to outrun the cart we are pushing. New technologies arrive and some of them can potentially help to improve the design or decrease task implementation time but these technologies require learning, prototyping and so on. Well, that was a story. And now is the question: How do you balance between time pressure, product quality, users and management satisfaction? When and how do you decide to leave the problem with not a perfect but to some extent acceptable solution, how often do you make these decisions? How do you do with your own satisfaction? What are your priorities? P.S. Please keep in mind, we are a BackOffice team, we have neither dedicated technical writer nor GUI designer. The tester have joined us recently. We've much work to do and much freedom concerning 'how'. I like it because it fosters creativity but I don't want to become too nerdy perfectionist.

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• Specifying and applying broad changes to a program

  - by Victor Nicollet

  How do you handle incomplete feature requests, when the ones asking for the feature cannot possibly write a complete request? Consider an imaginary situation. You are a tech lead working on a piece of software that revolves around managing profiles (maybe they're contacts in a CRM-type application, or employees in an HR application), with many operations being directly or indirectly performed on those profiles — edit fields, add comments, attach documents, send e-mail... The higher-ups decide that a lock functionality should be added whereby a profile can be locked to prevent anyone else from doing any operations on it until it's unlocked — this feature would be used by security agents to prevent anyone from touching a profile pending a security audit. Obviously, such a feature interacts with many other existing features related to profiles. For example: Can one add a comment to a locked profile? Can one see e-mails that were sent by the system to the owner of a locked profile? Can one see who recently edited a locked profile? If an e-mail was in the process of being sent when the lock happened, is the e-mail sending canceled, delayed or performed as if nothing happened? If I just changed a profile and click the "cancel" link on the confirmation, does the lock prevent the cancel or does it still go through? In all of these cases, how do I tell the user that a lock is in place? Depending on the software, there could be hundreds of such interactions, and each interaction requires a decision — is the lock going to apply and if it does, how will it be displayed to the user? And the higher-ups asking for the feature probably only see a small fraction of these, so you will probably have a lot of questions coming up while you are working on the feature. How would you and your team handle this? Would you expect the higher-ups to come up with a complete description of all cases where the lock should apply (and how), and treat all other cases as if the lock did not exist? Would you try to determine all potential interactions based on existing specifications and code, list them and ask the higher-ups to make a decision on all those where the decision is not obvious? Would you just start working and ask questions as they come up? Would you try to change their minds and settle on a more easily described feature with similar effects? The information about existing features is, as I understand it, in the code — how do you bridge the gap between the decision-makers and that information they cannot access?

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• Spotlight on an office - Nairobi, Kenya

  - by Maria Sandu

  Hi everyone, my name is Joash Mitei. I am a graduate Intern at Oracle Systems Kenya and I will briefly take you through our offices and the working environment here in Nairobi, Kenya. I’ve been with Oracle since February 2012 and I’m responsible for Applications Pre-sales focusing on Oracle EPM and E-Business Suite. My background is Finance and Accounting therefore joining Oracle was almost a totally a different ball game but the transition has been smooth. The Oracle offices here are located on the second floor of Mebank Towers. We moved to the 2nd floor just three months ago from the 5th floor mainly because of the growing workforce. We are covering the whole Eastern Africa region hence diversity in culture is evident. This is a plus since you get to interact with people of very different backgrounds, cultures and ways of thinking. The building itself is on the outskirts of the CBD hence free from the hustle and bustle of the town. The office is split into different sections; there is a main working area which has an open desk design that fosters interaction between colleagues, there are 4 conference rooms for meetings and presentations, there are 3 quiet rooms for a little privacy when needed and there is a dining area for meals and ‘hanging out’. The working environment is world-class, to say the least. The employees are very professional, quite smart and needless to say, very busy. There are 4 interns covering sales and pre-sales in both Tech and Apps. As an intern you get support from your supervisor but you are required to show initiative yourself and thus the need to be very pro-active and inquisitive. The local management is well structured and communicative to ensure effectiveness and efficiency in the office. Apart from the daily work, we usually have events to boost staff morale such as ‘TGIF hang -out’, football matches against each other or versus other companies, and team building retreats. All these are monumental in fostering the RED POTENTIAL. We also do numerous CSR activities in the local communities . Well, that’s the Kenyan office for you. Glad to be your tour guide. Have a superb day!

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• Spotlight on an office - Moscow

  - by Maria Sandu

  Probably the most famous place in Moscow, after Red Square, is the centre of Moscow. Here you can find beautiful buildings that seem to touch the sky, located on the banks of the river. In one of these high towers you can find the Oracle offices, friendly and modern. The stunning view will keep capture your attention for a couple of minutes and then you can enjoy a delicious coffee and take a seat at your desk, starting a new day. My name is Dmitry and I can tell you that we’re enjoying every minute spent in the office and that’s because of the pleasant atmosphere. As soon as you enter the offices, the friendly environment will make you feel more relaxed. Even though the space is split between the different departments, we interact and communicate a lot. We take our cup of coffee or tea together and discuss our achievements and all sort of subjects in the kitchen or in the open space. One of my favorite parts are the festive events when we celebrate with cakes and goodies. Any birthday or new arrival is a good reason for a tea party! We have some work-related traditions that help us as employees. One of them is the monthly Tech Hour when Experts from the Pre-sales team discuss technical topics and about the most recent innovations within the company. Lunch is another good opportunity to interact and chat. We have a variety of options, such as the two kitchens or the vast number of restaurants where you can serve up anything you want. As we are right in the centre of Moscow, you can choose between Sushi, Italian Pasta and all sorts of food. We usually go with our colleagues to have lunch. If you care about your health, I have very good news for you as nearby there are two first-class fitness centres with swimming pools, yoga and various sport classes that you can attend. My suggestion would be to either start or end your day with a visit to the swimming pool for a well-deserved hour of relaxation. As I mentioned before, we’re right in the heart of Moscow, so after work you can spend some time in the large shopping centers where you can choose between many different entertainment options. We often go to bowling or to the cinema. I hope I have given you a glimpse into working life at the Oracle offices in Moscow, a really great and pleasant place to work in, so follow us on http://campus.oracle.com for our latest vacancies and internships.

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• Cisco PIX to Juniper Netscreen Policy-based VPN fails Phase 2 Proposal

  - by elint

  I've followed the instructions to configure a VPN between a netscreen device and a Cisco PIX as directed by Cisco's [netscreen to PIX VPN]http://www.cisco.com/en/US/tech/tk583/tk372/technologies_configuration_example09186a00801c4445.shtml article. The only differences are that I'm running PIX 6.3(5) and Juniper Netscreen 6.1.0r2.0 (Firewall+VPN). I followed both configurations exactly, and when I try to connect, the Juniper returns with: 2010-02-21 12:54:28 information IKE: Removed Phase 2 SAs after receiving a notification message. 2010-02-21 12:54:28 information IKE pix_public_IP: Received a notification message for DOI 1 14 NO-PROPOSAL-CHOSEN. 2010-02-21 12:54:28 information IKE pix_public_IP Phase 2: Initiated negotiations. On the Netscreen, I've created a Phase 2 Proposal called ToCorpOffice using DH Group#2, 3DES-CBC, and SHA-1, and when configuring the AutoKey IKE, I chose ToCorpOffice and removed all other transforms. I believe I've configured the same on the PIX with: sysopt connection permit-ipsec crypto ipsec transform-set mytrans esp-3des esp-sha-hmac crypto map mymap 10 ipsec-isakmp crypto map mymap 10 match address nonat crypto map mymap 10 set pfs group2 crypto map mymap 10 set peer netscreen_public_ip crypto map mymap 10 set transform-set mytrans crypto map mymap interface outside Saved that and rebooted, so here's the cryptomap info: PIX-FW1# show crypto map Crypto Map: "mymap" interfaces: { outside } Crypto Map "mymap" 10 ipsec-isakmp Peer = netscreen_public_ip access-list nonat; 1 elements access-list nonat line 1 permit ip 192.168.1.0 255.255.255.0 192.168.2.0 255.255.255.0 (hitcnt=0) Current peer: netscreen_public_ip Security association lifetime: 4608000 kilobytes/28800 seconds PFS (Y/N): Y DH group: group2 Transform sets={ mytrans, } PIX-FW1# Any idea why I'm getting a NO-PROPOSAL-CHOSEN error?

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• Timeline chart in Excel

  - by Axarydax

  Hi, I'd like to see a timeline of events from a database in a "timeline chart", that should look like this: http://i46.tinypic.com/sw3dj5.png - I've made me a small c# program that paints this onto a Bitmap, but that isn't the way to go. I have input data that has 3 fields: StartX EndX Y 2596 15008 1 5438 6783 2 5450 5453 4 5456 5459 4 5462 5466 4 5470 5474 4 5477 5657 5 5662 5665 4 5668 5671 4 As the picture shows, for each line I'd like to have a line from StartX to EndX with a Y value of Y. Stacked bar chart almost solves my problem, but I don't want to have a new line on the chart for every row, I have thousands of rows and I'd like to have X axis as the time axis, and view which events (Y is the type of the event) happened simultaneously. The image ( http://i46.tinypic.com/sw3dj5.png) I've generated with a simple C# program shows that the event SYSTEM was active all the time, and the events TECH and BREAK were almost exclusive, but had some overlaps. I'd like to at least know the correct direction which I should take; I'm lost in the multitude of Excel chart types. Thanks.

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• What registry key or windows file determines where monitors are placed in a multi monitor environmen

  - by dfree

  So I have a laptop with a usb to vga adapter (http://www.startech.com/item/USB2VGAE2-USB-VGA-External-Multi-Monitor-Video-Adapter.aspx) which allows me to add a third monitor to my laptop (the second monitor uses the onboard slot) It worked fine on windows vista - you could go into windows display settings and windows would recognize the third monitor and let you drag it around accordingly. With windows 7, the third monitor literally is not there in windows display settings. The driver allows you to display to the third monitor, but you can't move where it is. The display settings are misplaced relative to my other two (if you drag windows over to it, they end up on the bottom when it should be aligned). I called tech support and they said that there isn't a driver with this functionality for windows 7 yet. But here's my hunch. The monitor placement is still somewhat similar to where I had it on vista, it's just off about 500 pixels or so. I think there is either a registry key or driver file somewhere that is telling this monitor where to exist. If I could just modify the number and move it up 500 pixels, it would be in the right place and I don't have to wait 6 months for the company to come out with a new driver. Any ideas???

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• Hide account from login screen but can be used in UAC

  - by tvanover

  So I have a Windows 7 home machine with 2 user accounts. One is a standard user account and one is an administrator account. Now this is going to be put in the hands of a very low-tech user so I don't want them to be able to see the administrator account on logon, but they want to have a password to prevent someone else from using the machine. My goal is that when the user turns on the computer, they are presented with their login. After logging in to their non-administrator account, if something needs to be installed then the administrator account can be used through UAC. I have tried creating the reg key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\SpecialAccounts\UserList and adding a dword of the account name and set it to 0. It succeeded in hiding the account from th login screen. As well as hiding it from UAC. So it fails the second requirement, of being able to run things as administrator through UAC. Also since I didn't set an administrator password (left it blank) it seems that I have completely locked myself out of the machine since runas doesn't accept blank passwords. So I also cannot undo it, and have quite effectively bricked the install, prompting an OS reinstall. This is Windows 7 Home, so there is no Users management console.

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• Web server with static IP from cable provider

  - by Dmitri

  I have a subscription to 5 static IP addresses. I want to run a web server from behind a router. My network config is as follows: Server's local address is 10.1.10.2, has IIS running on it, port 80 and 443 (IIS is not my fault, had to be done) the server's ip address is static, the subnet mask is 255.255.255.0, gateway is 10.1.10.1, which is the local address of the cable modem / router / gateway thingy. All looks to be in textbook order as far as the LAN goes. I can get to anything on my LAN from any computer on my LAN, whether they have static IP or get it through DHCP from the cable modem/router thingy. however, I have no internet access form any of my LAN computers. I called Comcast tech support and they say they can connect to my modem/router just fine and can actually use it to ping any computer on the internet or any computer on my LAN from the router/modem (i checked, myself, this is in fact the case). However, nothing on my LAN has internet connectivity. I tried pinging the DNS servers, nothing. I tried directly typing in web sites' IP addresses, nothing, so doesn't seem to be a DNS issue. Any Ideas? What malfunction of a router could be causing such weird behavior? nay ideas or educated guesses are very much appreciated.

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• Dell 15Z. Trying to output image using Mini Displayport to a Yamasaki Q270. (2560 x 1440) rez monitor. Dual DVI-D to Mini Displayport

  - by michaelcku

  I have a Dell 15Z. GT525M Video card. Updated Driver via NVIDIA. Problem is I just purchased a Yamasaki Catleap Q270 monitor. It is a (2560x1440) monitor with only a Dual DVI-D out. 15Z only has HDMI and a Mini Display Port. I got a Active Dual DVI-D to Mini Display Port Active Adapter(Linked Below). http://www.monoprice.com/products/product.asp?c_id=104&cp_id=10428&cs_id=1042802&p_id=6904&seq=1&format=2 The Setup works when i plug it into my Macbook air 13.3. However when I plug it into my 15Z it doesn't work. Tried everything I can thank of. Window control P. FN and F1. It just doesn't work. I believe the issue lies in the Mini Display Port but i can't be sure. No matter what i do, the Mini Display Port doesn't get recognized. Spent 3 hours on the phone with the XPS Tech team. They simply said it was not compatible.... Any help or suggestion would be greatly appreciated.

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• Does any Certificate Authority support both SAN and wildcards?

  - by nicholas a. evans

  My basic quandry is that wildcard certificates don't support subdomains of subdomains, nor do they help with alternate domain names. Basically, if my CN is example.com, I want a Subject Alternative Name field that looks roughly like so: DNS:example.com DNS*.example.com DNS:*.beta.example.com DNS:example.net DNS:*.example.net DNS:*.beta.example.net Using a self-signed cert, I verified that the browsers will work just fine with this. Unfortunately, none of the Certificate Authorities that I looked into (Thawte, GoDaddy, Verisign, Digicert) seemed to support both wildcard certs and Subject Alternative Name (sometimes referred to as "Multiple Domain UCC"). I even called up GoDaddy tech support to confirm. Is there a CA (trusted by 99% of browsers) that supports wildcards for the Subject Alternative Name? One little restriction: I'm saddled with Amazon EC2's single Elastic IP per instance limitation. Here are what I see as my backup plans: set up three extra EC2 instances, each configured for a different IP address and cert, and nginx reverse proxy from three of them into the app server(s) introduces latency(?), and even the cheapest EC2 instance isn't that cheap instead of dedicated reverse proxy instances, setup the four or more almost identical EC2 app servers, with nginx using the port to determine which cert to deliver, and use haproxy to distribute the traffic amongst themselves. complicated to configure and manage? I'm not using the cheapest EC2 instance type for my app servers. If I don't need 4+ app servers for the load, it raises the cost. set up an external server (outside of EC2) that doesn't have EC2's Elastic IP address restrictions, setup all of the alternate IP addresses and certificates on that server, and nginx reverse proxy from that server into the EC2 app servers. extra IP addresses are almost free (still need to pay for the server of course), but don't come with the robust "elasticity" that Amazon's Elastic IPs provide. even more latency than in the first scenario. Are these approaches crazy or reasonable? Do you have another one to suggest?

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• Openconnect for Cisco VPN doesn't recognize private key file - asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag

  - by Alexander Skwar

  I'm trying to use my Synology DS212 NAS box also act as VPN gateway to my companies VPN. Sadly, they only use Cisco ASA and to complicate stuff even further, we've got to use personal certificates (which is of course more secure, but more complicate to get going…). So I compiled OpenConnect v4.06 from http://www.infradead.org/openconnect/. As a very basic test, I tried to build a connection by manually invoking openconnect, passing along the key and cert files, like so: /lib/ld-linux.so.3 --library-path /opt/lib \ /opt/openconnect/sbin/openconnect \ --certificate=$VPN_CFG/alexander.crt \ --sslkey=$VPN_CFG/alexander.key \ --cafile=$VPN_CFG/Company_VPN_CA.crt \ --user=alexander --verbose <ip>:443 It fails :( Attempting to connect to <ip>:443 Using certificate file $VPN_CFG/alexander.crt Using client certificate '/[email protected]/OU=Company VPN' 5919:error:0D0680A8:asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag:tasn_dec.c:1315: Loading private key failed (see above errors) Loading certificate failed. Aborting. Failed to open HTTPS connection to <ip> Failed to obtain WebVPN cookie When I run the same command with the same cert/key files on a Ubuntu 12.04 box, it works: openconnect \ --certificate=$VPN_CFG/alexander.crt \ --sslkey=$VPN_CFG/alexander.key \ --cafile=$VPN_CFG/Company_VPN_CA.crt \ --user=alexander --verbose <ip>:443 Attempting to connect to <ip>:443 Using certificate file $VPN_CFG/alexander.crt Extra cert from cafile: '/CN=Company AG VPN CA/O=Company AG/L=Zurich/ST=ZH/C=CH' SSL negotiation with <ip> Server certificate verify failed: self signed certificate Certificate from VPN server "<ip>" failed verification. Reason: self signed certificate Enter 'yes' to accept, 'no' to abort; anything else to view: yes Connected to HTTPS on <ip> GET https://<ip>/ […] Well… The error on the NAS is this: 5919:error:0D0680A8:asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag:tasn_dec.c:1315: Any ideas, what's causing this? On Syno, I use OpenConnect 4.06. On Ubuntu, I just compiled and installed to a custom location OpenConnect 4.06 as well. Thanks, Alexander

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• .com domain transfer failing

  - by digital

  Hi, I'm trying to transfer one of my .com addresses between registrars. I'm down as the owner contact (confirmed working) and the losing registrar is down as the tech and admin contact. Last week I received an email stating that the domain transfer had been rejected by the losing registrar. I contacted the losing registrar and they denied that. My money from the winning registrar was refunded and I was told to try again. I've initiated the transfer again and received confirmation of pending transfer, I gave the correct EPP code and confirmed the transfer. Currently the status on the domain is set as OK, should it not be transfer pending? According to my name.com transfer page if the transfer is not authd in 5 days it will auto transfer anyway. I don't believe this will happen. Name.com have been really helpful but they can't really do much more now. The losing registrar is not being helpful hence me turning here. What can I do to make sure the domain transfers? The domain transfer is set to expire on the 17th. Any help would be greatly appreciated.

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• Cannot access SMC8014WG-SI provided by TimeWarner/RoadRunner administrative interface...

  - by Matt Rogish

  I just received installation of RoadRunner internet/TV/Voice and I was given a wi-fi router from the TimeWarner folks. The model is a SMC SMC8014WG-SI. Unfortunately, the password it uses is WEP and that is, as we all know, completely insecure. The tech that was here didn't know how to change it to something like WPA2 w/TKIP, and I was on hold for 20 minutes with the TimeWarner folks before I gave up. My problem is that the default web interface (http://192.168.0.1) isn't responding. I can ping it, I can access the internet through it, but I can't get to the admin interface. I did a "hard reset" of the device but still no dice. My suspicion is that the wi-fi admin interface is disabled (a common setting) but the wired interface isn't working on either of my two laptops (I've tried two laptops with two different cables, no link light activated). Am I SOL? Did they lock this down so I can't do what I want to do? Worst-case is I just hook up my go-to WRT54G router to the other modem and leave this one turned off, but I'd rather use their hardware to avoid any "It's not our problem" in the future. Any thoughts? Thanks!!

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• Are there any Microsoft Exchange Clients for iOS and Android that store their local data in an encrypted manner?

  - by Zac B

  I don't feel like this is a product recommendation question, more of a "does this tech even exist and is it feasible" question, but if I'm wrong, feel free to give this question the boot. Context: Our company has a bunch of traveling employees who access the company's Exchange server via thier iDevices or android phones, but because of the data protection laws in the state where our company is based (and the nature of the data our company works with), a recent security audit found that all mobile devices (laptops, phones, etc) operated by our company need to have all company correspondence and related data encrypted all the time. For laptops, that was easy: BitLocker or TrueCrypt, problem solved. For phones and tablets, however, I'm stumped. Sure, you can put lock screens/passwords on the phones, but the data is still accessible via external extraction, as law enforcement authorities already know. Question: Are there any clients for Microsoft Exchange that run on iOS or Android which store local data encrypted? The people using our mobile devices do a lot of their work while offline, so just giving them OWA access with SSL connection security isn't enough. Are there apps/technologies that present an additional login credential prompt to decrypt locally stored data in the app's storage area on the phone? My gut reaction when I started looking into this was "that doesn't sound like something Apple would allow into the App Store", but I've been wrong before...

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• Windows 8 auto-hibernate from sleep not working on Retina MacBook Pro

  - by frenchglen

  I have a similar question to this one. Only my context is the 15" Retina MacBook Pro - and Windows 8. I have just the original Mac OS X Mountain Lion on there, then Windows 8 via Bootcamp. no rEFIt installed. (I just press ALT every time I restart windows, actually as a security measure to stop tech-unsavvy thugs, who, if the laptop is stolen, think it's only a mac and don't discover my Windows as quickly as they would've, and by that time I remotely activate various anti-theft mac apps and nab them that way). SO: like the related question asks, why isn't it behaving like it should? The Windows 7 FAQ states: Will sleep eventually drain my laptop battery? If your laptop battery charge gets critically low while the computer is asleep, Windows automatically puts the laptop into hibernation mode. But this is just not happening - on my rMBP Windows 8. It seems EVERY time I set the laptop to sleep (when it reaches 10%), then arriving home and plugging it in and hoping to simply resume my work, it does NOT save the session to disk and I lose ALL my work. Who's fault is it? Win 8's (a bug, grr)? Or Apple's EFI system (maybe fixable via editing EFI options/do I have to install refit to make it work perhaps?) Or maybe changing windows power options can somehow fix the problem? Thanks for your help.

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• Acer Aspire One (mini) mfgd 9/03 locks up also when plugged in

  - by LAURIE ANN

  My problem is almost the same as the Toshiba user (Toshiba A205-5804 freezes when plugged in): Well I have a Toshiba A205-5804 and the problem is that the screen freezes anytime I plug the pc into the external power supply, not as most of the computers having the same issue, my computer DOES freeze in safe mode, and I really can't bear this problem for much longer... It's not an overheat problem, the computer is not getting hot or anything related, I've tried already to change the AC adapter, to boot only with AC and no battery, and also all of these suggestions: The only difference in my case is: I can be using the battery and when it runs down, I can just close the lid and the system goes into hibernation mode. I then plug it in and let it charge. When I think it's finally charged, I can UNPLUG it, open the lid and all is running fine on the battery again. Note: the system was NOT shut down and it still runs as long as I remove the power plug before opening the lid. I have ALL the same issues as the other Toshiba user, also. I was a tech for 9 yrs in my own business and this one has not only stumped me, but anyone I have asked has never heard of this problem. Every repair center wants to charge me for diagnosis, even is they cannot fix it. I would really like to run this system along side of my new Acer Aspire 17" laptop as I need it to finish my grad school work. Any ideas would be GREATLY appreciated. Thanx, Laurie Ann

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• Symantec Protection Suite Enterprise Edition

  - by rihatum

  We (our company) are planning to deploy Symantec Endpoint Protection and Symantec Desktop Recovery 2011 Desktop Edition to our 3000 - 4000 workstations (Windows7 32 and 64) with a few 100s with Windows XP 32/64 Bit. I have read the implementation guide for SEP and have read tech-notes for Desktop Recovery 2011. Our team have planned to deploy this as follows : 1 x dedicated SQL 2008R2 for Symantec Endpoint Protection (Instead of using the Embedded Database) 1 x Dedicated SQL 2008R2 for Symantec Desktop Recovery 2011 (Instead of using the Embedded Database) 1 x Dedicated W2K8 R2 Box for the SEPM (Symantec Endpoint Protection Manager - Mgmt. APP) 1 x Dedicated W2K8 R2 Box for the Symantec Desktop Recovery 2011 Management Application Agent Deployment : As per Symantec Documentation for both of the above, an agent can be pushed via the Mgmt. Application (provided no firewalls are blocking ports required etc. - we have Windows firewall disabled already). Above is the initial plan we have for 3000 - 4000 client workstation (Windows) Now my Questions :-) a) If we had these users distributed amongst two sites with AD DC / GC in each site, How would I restrict SEPM and Desktop Mgmt. solution to only check for users in their respective site ? b) At present all users are under one building but we are going to move some dept. to a new location (with dedicated connectivity), How would we control which SEPM / MGMT Server is responsible for which site ? c) What Hardware would you recommend as a Server spec for the SQL server 16GB RAM, Dual XEON? d) What Hardware would you recommend as a Server spec for the MGMT Servers 16GB RAM each with DUAL xeon and sas disks? e) Also, how do you or would you recommend to protect these 4 servers (2 x SQL and 2 x MGMT Servers)? f) How would you recommend to store backups for these desktops? We do have a SAN and a NAS in our environment and we do have one spare DAS (Dell MD3000). If you have anything to add / correct - that will be really helpful before diving into the actual implementation phase. Will be most grateful with your suggestions, recommendations and corrections with above - Many Thanks ! Rihatum

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• How to restore broken Ethernet functionality on Mac G5 running Mac OS 10.4.11 (Tiger)

  - by willc2

  I had a disk error that rendered my Mac unbootable. I repaired it with Tech Tool 4, but now networking does not work. Network Preferences reports that my Ethernet cable is unplugged. I know this is bogus because when I boot from an emergency partition, networking works correctly. Furthermore, wireless networking is also broken, which I tested with a known-good Wi-Fi dongle. Whenever I try to change Network Port Configurations by creating a New or Renaming an existing one, example: I get this message in the console: Error - PortScanner - setDevice, device == nil! Error - PortScanner - setDevice, device == nil! In sets of two as shown. When I try to invoke the Network Diagnostics app, it immediately crashes. My first thought is to reinstall Tiger with the Archive and Install method so I don't have to reinstall all my applications but I have lost my Tiger installer disk. My next thought is to buy Leopard for $107 on Amazon. If there is any way I can just repair my Tiger install I would be happy to save that money, though. This is not my main machine and I am loathe to put more money into it. How can I recover my network functionality? UPDATE: I found my Tiger install disk and tried an Archive and Install. It failed with an unhelpful error message along the lines of "Can't install, try again". I tried again but had the same error. My guess is, some corrupt or missing file in my User folder is preventing migration. I have a backup created with Super Duper that is a bit out of date but will startup the machine (with functional networking). I would love to just copy over the file(s) that got messed up but I don't even know where to look. What is the likely location of the System files that would cause the aforementioned symptoms?

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• Is there a small business router that shows bandwidth usage graphs in the admin panel?

  - by Robert Drake

  I support a large number of public libraries that are having their networks upgraded in response to a grant application. These libraries are generally home to between 6-15 computers and have little or no tech services either onsite or contracted remotely. In order to justify current and future purchases, a number of the libraries have requested routers that can provide bandwidth usage graphs that they can show to their managing boards. Is there a small business router that displays traffic graphs in the router administration web interface? The router needs to suppport DHCP and basic firewalling. No other features are required. Further, the reports just need to show overall trends. It is not necessary to show traffic by IP, by protocol/application, or by time of day. They just need an overall week to week, month to month, trend line. I'm familiar with MRTG/PRTG/tools that collect SNMP data from the router, but the libraries don't have the expertise for the configuration. I've considered installing the tomato firmware on some cheap home/home office routers, but if there's a commercial product that can be purchased that would be significantly simpler. Also the library boards would be much more likely to approve the purchase of a commercial product over a 'hacked' one. Any assistance would be appreciated.

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• Dell XPS m1530 system cannot boot need 130w or greater

  - by KPS

  I have a Dell XPS M1530 and I lost my old AC adapter but ordered a new one. For the longest time it always had a battery charge so I was able to boot into the OS but now it is completely dead. I have a generic charger that slowly charged the laptop when it was in the OS but does not when the computer is off. When I boot up I get the following error: The AC power adapter type cannot be determined. The system can only boot with a 130 W power adapter or greater. Strike F1 key to shutdown. I cannot even enter the BIOs setup screen or boot menu, is there a way around this? I heard from the local tech that Dell has a special feature to boot from thumb drive before getting past the initial logo. I am doing my best to avoid purchasing a new charger since it worked just fine when the OS was running, I am hoping to get this thing going. Is there a way to charge the battery externally? Thanks in advance for any help!

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• Instant connection to wireless network but delayed internet access on Mediacom with Windows 7

  - by David

  I have Mediacom cable internet and their provided modem/wireless router a Cisco DPC3825. Each of the laptops experiencing the trouble have Windows 7 64-bit. When connecting to the wireless network each computer will take a second or two to connect and then toggle from "no internet access" to "internet access" however, no websites are accessible for about five minutes after connecting. After that, there aren't any problems. It happens on all 3 of the laptops I have available and none of them have problems on any other network. It seems like my phone doesn't have the delay issue when it connects. I've power cycled the modem/router along with a DNS flush. I have some of the DNS servers manually set to Google DNS addresses and one just default. I've contacted and had Mediacom support try all its tricks. They changed the SSID and password along with resetting the thing remotely a handful of times. It was installed just this month and seemed to pass the tech's checks upon installation. Nothing in the settings has been changed, but it's been exhibiting this problem from the get go. This guy seems to be having the same problem, but no solution was posted. http://www.dslreports.com/forum/r27372861-IA-Connection-to-Mediacom-wireless-Modem-no-internet- Help greatly appreciated.

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• cPanel web server redundancy advice?

  - by crgnz

  At present I operate a (reasonably low volume) web-hosting service with a Centos 5.3 server running cPanel/WHM. I would like to implement a level of redundancy such that in the event of server failure, I can restore service with a minimum of effort in less than 60 minutes. I also want to setup a secondary DNS that cPanel will replicate with. My current idea is to kill two birds with one stone by: My current server is called "www1" Purchase an identical server (HP DL360 G4) with mirrored disks. Call this server "www2" Install Centos 5.4 (or perhaps I should install 5.3 to be identical with www1) Install cPanel/WHM on this server and fully license it Setup www1 and www2 cPanel to replicate DNS with each other Setup a nightly replication script that does the following: a) rsync's the /home directory from www1 to www2 b) dumps all MySQL databases on www1 and copies them to a temp folder (with root access only) on www2 c) triggers a script to run on www2 that restores the MySQL dumps Thus each night a fully working copy of all the websites and MySQL databases is copied to www2. I do not have enough knowledge of MySQL replication to understand if it works safely and transparently with cPanel. Thus I propose the mysql dump/copy/restore due to not knowing any better! In the event that www1 dies a horrible death, I envisage that I could login to www2, change the IP addresses to those that www1 had, and presto, the websites are available again. The advantage of this idea is that it is fairly simple and "low tech" and thus does not require an expert sysadmin to setup and monitor (I am NOT an expert sysadmin) The disadvantage of this idea is that up to a full days worth of data changes would be lost. I think this would be acceptable to the sorts of customers I host at the moment. The other disadvantage would be having to pay for a full cPanel license, but I am comfortable with that cost, so for now all I want to discuss are technical considerations. Is this a sound scheme?

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• Why can't I install Java?

  - by Patrick

  I've been searching high and low for someone who can help me. I've been trying for a month. A month. to install Java on my new PC to no avail. No tech support forum can seem to help me. It all started while playing tekkit one day. I kept running out of memory (using the 32-bit JRE 7 u45) so I decided to install the 64-bit version. I uninstalled the 32-bit version first, for some reason, and downloaded the 64 bit runtime. In the installer, I go through all the normal screens until the installation progress bar appears. Then, it just sits there. No progress is made. No CPU is used by the installer, or any of its dependencies. The installer will stay like this for hours, days, and in one case a whole week without doing anything at all. I've tried installing older versions, the 32-bit version, even Java 6 and none of them will install. UAC is disabled, I've run regedit, CCleaner, and any other "fix-it" program there is. It's getting to the point where I may just have to wipe my hard drives and start over. I have several applications that require java, so this is an absolute necessity. Please, please, someone have the answer. Here are my system specs: -Intel i7-3770k -AsRock z77 Extreme3 -Samsung 840 pro SSD -WD Caviar Black 1tb

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