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• How do you take into account usability and user requirements for your application?

  - by voroninp

  Our team supports BackOffice application: a mix of WinForm and WPF windows. (about 80 including dialogs). Really a kind of a Swiss Army Knife. It is used by developers, tech writers, security developers, testers. The requirements for new features come quite often and sometimes we play Wizard of Oz to decide which GUI our users like the most. And…

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• Specifying and applying broad changes to a program

  - by Victor Nicollet

  How do you handle incomplete feature requests, when the ones asking for the feature cannot possibly write a complete request? Consider an imaginary situation. You are a tech lead working on a piece of software that revolves around managing profiles (maybe they're contacts in a CRM-type application, or employees in an HR application), with many…

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship…

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• Spotlight on an office - Nairobi, Kenya

  - by Maria Sandu

  Hi everyone, my name is Joash Mitei. I am a graduate Intern at Oracle Systems Kenya and I will briefly take you through our offices and the working environment here in Nairobi, Kenya. I’ve been with Oracle since February 2012 and I’m responsible for Applications Pre-sales focusing on Oracle EPM and E-Business Suite. My background is Finance and…

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• Spotlight on an office - Moscow

  - by Maria Sandu

  Probably the most famous place in Moscow, after Red Square, is the centre of Moscow. Here you can find beautiful buildings that seem to touch the sky, located on the banks of the river. In one of these high towers you can find the Oracle offices, friendly and modern. The stunning view will keep capture your attention for a couple of minutes and…

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• Cisco PIX to Juniper Netscreen Policy-based VPN fails Phase 2 Proposal

  - by elint

  I've followed the instructions to configure a VPN between a netscreen device and a Cisco PIX as directed by Cisco's [netscreen to PIX VPN]http://www.cisco.com/en/US/tech/tk583/tk372/technologies_configuration_example09186a00801c4445.shtml article. The only differences are that I'm running PIX 6.3(5) and Juniper Netscreen 6.1.0r2.0…

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• Timeline chart in Excel

  - by Axarydax

  Hi, I'd like to see a timeline of events from a database in a "timeline chart", that should look like this: http://i46.tinypic.com/sw3dj5.png - I've made me a small c# program that paints this onto a Bitmap, but that isn't the way to go. I have input data that has 3 fields: StartX EndX Y 2596 15008 1 5438 6783 2…

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• What registry key or windows file determines where monitors are placed in a multi monitor environmen

  - by dfree

  So I have a laptop with a usb to vga adapter (http://www.startech.com/item/USB2VGAE2-USB-VGA-External-Multi-Monitor-Video-Adapter.aspx) which allows me to add a third monitor to my laptop (the second monitor uses the onboard slot) It worked fine on windows vista - you could go into windows display settings and windows would…

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• Hide account from login screen but can be used in UAC

  - by tvanover

  So I have a Windows 7 home machine with 2 user accounts. One is a standard user account and one is an administrator account. Now this is going to be put in the hands of a very low-tech user so I don't want them to be able to see the administrator account on logon, but they want to have a password to prevent someone else…

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• Web server with static IP from cable provider

  - by Dmitri

  I have a subscription to 5 static IP addresses. I want to run a web server from behind a router. My network config is as follows: Server's local address is 10.1.10.2, has IIS running on it, port 80 and 443 (IIS is not my fault, had to be done) the server's ip address is static, the subnet mask is 255.255.255.0, gateway…

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• Dell 15Z. Trying to output image using Mini Displayport to a Yamasaki Q270. (2560 x 1440) rez monitor. Dual DVI-D to Mini Displayport

  - by michaelcku

  I have a Dell 15Z. GT525M Video card. Updated Driver via NVIDIA. Problem is I just purchased a Yamasaki Catleap Q270 monitor. It is a (2560x1440) monitor with only a Dual DVI-D out. 15Z only has HDMI and a Mini Display Port. I got a Active Dual DVI-D to Mini Display Port Active Adapter(Linked Below). …

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• Does any Certificate Authority support both SAN and wildcards?

  - by nicholas a. evans

  My basic quandry is that wildcard certificates don't support subdomains of subdomains, nor do they help with alternate domain names. Basically, if my CN is example.com, I want a Subject Alternative Name field that looks roughly like so: DNS:example.com DNS*.example.com DNS:*.beta.example.com…

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• Openconnect for Cisco VPN doesn't recognize private key file - asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag

  - by Alexander Skwar

  I'm trying to use my Synology DS212 NAS box also act as VPN gateway to my companies VPN. Sadly, they only use Cisco ASA and to complicate stuff even further, we've got to use personal certificates (which is of course more secure, but more complicate to get going…). So I compiled OpenConnect…

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• .com domain transfer failing

  - by digital

  Hi, I'm trying to transfer one of my .com addresses between registrars. I'm down as the owner contact (confirmed working) and the losing registrar is down as the tech and admin contact. Last week I received an email stating that the domain transfer had been rejected by the losing…

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• Cannot access SMC8014WG-SI provided by TimeWarner/RoadRunner administrative interface...

  - by Matt Rogish

  I just received installation of RoadRunner internet/TV/Voice and I was given a wi-fi router from the TimeWarner folks. The model is a SMC SMC8014WG-SI. Unfortunately, the password it uses is WEP and that is, as we all know, completely insecure. The tech that was here didn't know…

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• Are there any Microsoft Exchange Clients for iOS and Android that store their local data in an encrypted manner?

  - by Zac B

  I don't feel like this is a product recommendation question, more of a "does this tech even exist and is it feasible" question, but if I'm wrong, feel free to give this question the boot. Context: Our company has a bunch of traveling employees who access the company's…

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• Windows 8 auto-hibernate from sleep not working on Retina MacBook Pro

  - by frenchglen

  I have a similar question to this one. Only my context is the 15" Retina MacBook Pro - and Windows 8. I have just the original Mac OS X Mountain Lion on there, then Windows 8 via Bootcamp. no rEFIt installed. (I just press ALT every time I restart windows, actually as a…

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• Acer Aspire One (mini) mfgd 9/03 locks up also when plugged in

  - by LAURIE ANN

  My problem is almost the same as the Toshiba user (Toshiba A205-5804 freezes when plugged in): Well I have a Toshiba A205-5804 and the problem is that the screen freezes anytime I plug the pc into the external power supply, not as most of the computers having…

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• Symantec Protection Suite Enterprise Edition

  - by rihatum

  We (our company) are planning to deploy Symantec Endpoint Protection and Symantec Desktop Recovery 2011 Desktop Edition to our 3000 - 4000 workstations (Windows7 32 and 64) with a few 100s with Windows XP 32/64 Bit. I have read the implementation guide for SEP and…

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• Dell XPS m1530 system cannot boot need 130w or greater

  - by KPS

  I have a Dell XPS M1530 and I lost my old AC adapter but ordered a new one. For the longest time it always had a battery charge so I was able to boot into the OS but now it is completely dead. I have a generic charger that slowly charged the laptop when it was in…

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• How to restore broken Ethernet functionality on Mac G5 running Mac OS 10.4.11 (Tiger)

  - by willc2

  I had a disk error that rendered my Mac unbootable. I repaired it with Tech Tool 4, but now networking does not work. Network Preferences reports that my Ethernet cable is unplugged. I know this is bogus because when I boot from an emergency partition,…

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• Is there a small business router that shows bandwidth usage graphs in the admin panel?

  - by Robert Drake

  I support a large number of public libraries that are having their networks upgraded in response to a grant application. These libraries are generally home to between 6-15 computers and have little or no tech services either onsite or contracted…

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• Instant connection to wireless network but delayed internet access on Mediacom with Windows 7

  - by David

  I have Mediacom cable internet and their provided modem/wireless router a Cisco DPC3825. Each of the laptops experiencing the trouble have Windows 7 64-bit. When connecting to the wireless network each computer will take a second or two to…

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• cPanel web server redundancy advice?

  - by crgnz

  At present I operate a (reasonably low volume) web-hosting service with a Centos 5.3 server running cPanel/WHM. I would like to implement a level of redundancy such that in the event of server failure, I can restore service with a minimum…

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• Why can't I install Java?

  - by Patrick

  I've been searching high and low for someone who can help me. I've been trying for a month. A month. to install Java on my new PC to no avail. No tech support forum can seem to help me. It all started while playing tekkit one day. I kept…

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