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• What's Happening in Business Analytics at OpenWorld 2012?

  - by jmorourke

  Oracle OpenWorld 2012 is rapidly approaching on September 30th when we take over the city of San Francisco for five days.  The Business Analytics this year is our strongest ever with over 150 EPM, BI, Analytics and Data Warehousing sessions delivered by Oracle, our customers and partners.  We’ll also have Hands-On Labs, 20 demo pods dedicated to Business Analytics products, and over 30 partners exhibiting their solutions.  So what’s hot in the Business Analytics program at OpenWorld?  Here are some of the “can’t miss” sessions at this year’s conference: The EPM and BI general sessions, led by SVP of Product Development Balaji Yelamanchili will highlight what’s new provide a view into Oracle’s EPM, BI and Analytics strategies.  Both sessions are scheduled on Monday, October 1st. Thursday Keynote:  See More, Act Faster:  Oracle Business Analytics, led by Oracle President Mark Hurd, will provide a view into Oracle’s strategy for Business Analytics, especially engineered systems designed to provide extreme performance for the most rigorous analytic tasks. Superfast Business Intelligence with Oracle Exalytics.  Hear about various business intelligence scenarios in which Oracle Exalytics provides exemplary value—from operational reporting and prepackaged applications to analytics on unstructured data. Turn Insights into Real-Time Actions with Oracle Business Intelligence Mobile.  Learn how Oracle Business Intelligence Mobile enables organizations to deliver relevant information and turn insight into real-time action, no matter where employees are located. Empowering the Business User: Introduction to Oracle Endeca Information Discovery.  Find out how you can find fast answers to the new questions that confront your business every day, while avoiding the confusion and inconsistencies brought about by spreadsheets and desktop tools. Big Data:  The Big Story.  Learn how to harness big data, your existing data, and predictive analytics to make better decisions in an environment of rapid shifts in behavior and instant feedback.  Learn about the technologies that constitute a big data architecture, how to leverage and implement advanced analytics for real-time decisions, and the tools needed to know the unknown. Planning at the Speed of Business with Oracle Exalytics.  Learn how Oracle Hyperion Planning leverages the power of Oracle Exalytics to do planning faster, with more detail and more users than ever. For more details on these and other Business Analytics sessions at OpenWorld, download the Focus On Business Analytics program guide at:  http://www.oracle.com/openworld/focus-on/index.html We look forward to seeing you in San Francisco!

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• KB972455 Windows Server Update Services 3.0 SP2

  - by Sniek NL

  Dear people, My Small Business Server 2003 failed to install this update SP2 for WSUS3.0. The update is not available for rollback. WSUS 3.0 is not to be found in my software configscreen or startup menu. Some files have been deleted from the hard drive and last but not least. The service will not run and .NET runtime errors keep flooding my logs. Question. How to remove an update or program which is not listed in add/remove software anymore. Since the update it fails to run WSUS. Event-id: 0 Category: none Source: .NET Runtime ERROR: This error keeps flooding my logs. I am hesitant to roll back to a system restore point since exchange is running on the same disks.... :)

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• Criteria for a programming language to be considered "mature"

  - by Giorgio

  I was recently reading an answer to this question, and I was struck by the statement "The language is mature". So I was wondering what we actually mean when we say that "A programming language is mature"? Normally, a programming language is initially developed out of a need, e.g. Try out / implement a new programming paradigm or a new combination of features that cannot be found in existing languages. Try to solve a problem or overcome a limitation of an existing language. Create a language for teaching programming. Create a language that solves a particular class of problems (e.g. concurrency). Create a language and an API for a special application field, e.g. the web (in this case the language might reuse a well-known paradigm, but the whole API must be new). Create a language to push your competitor out of the market (in this case the creator might want the new language to be very similar to an existing one, in order to attract developers to the new programming language and platform). Regardless of what the original motivation and scenario in which a language has been created, eventually some languages are considered mature. In my intuition, this means that the language has achieved (at least one of) its goals, e.g. "We can now use language X as a reliable tool for writing web applications." This is however a bit vague, so I wanted to ask what you consider the most important criteria (if any) that are applied when saying that a language is mature. IMPORTANT NOTE This question is (on purpose) language-agnostic because I am only interested in general criteria. Please write only language-agnostic answers and comments! I am not asking whether any specific "language X is mature" or "which programming languages can be considered mature", or whether "language X is more mature than language Y": please avoid posting any opinions or reference about any specific languages because these are out of the scope of this question. EDIT To make the question more precise, by criteria I mean such things as "tool support", "adoption by the industry", "stability", "rich API", "large user community", "successful application record", "standardization", "clean and uniform semantics", and so on.

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• mac & windows backup solutions - Offsite Backups

  - by Kristiaan

  Im looking for some advice on a system Im looking to impliment within our company, but so far I have not found an adequate solution too. I need to provide my users with a way to backup there laptops whilst in the office and if possible offsite as well, we have a mixture of Windows & Mac laptops so software should ideally be multi platform. This is the first time i am attempting to-do something like this as we normally charge the users with responsibility for their backups. I have ruled out most of the services like dropbox, sugarsync (unless one exists that does this) as whilst they does exactly what I want it does not give me any control over restoring / recovering data in the event of the user being unavailable, as it requires their account password to access data.

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• A Better Way to Plan, Execute and Manage Enterprise Architecture

  - by JuergenKress

  IT Strategies from Oracle is an authorized library of guidelines and reference architectures that will help you better plan, execute, and manage your enterprise architecture and IT initiatives. The IT Strategies from Oracle library offers two types of best practice documents: practitioner guides containing pragmatic advice and approaches, and reference architectures containing the proven technology patterns to jumpstart your initiative. The IT Strategies from Oracle library can help you establish a reliable set of principles and standards to guide your use of Oracle technology. We will expand this library over time across all of Oracle's technologies. Today, you can access: Overview documents providing an introduction to all the resources available in the library and best practices maturity models Oracle Reference Architectures covering the application infrastructure foundation, management and monitoring, security, software engineering, service-oriented integration, service orientation, user interaction, engineered systems, and a master glossary. Enterprise Technology Strategies for Service-Oriented Architecture offering practitioner guides on creating a SOA roadmap, frameworks for governance, determining ROI, identifying services, software engineering, and white papers. Enterprise Technology Strategies for Event-Driven Architecture offering practitioner guides on creating an EDA roadmap and reference architectures on an EDA foundation and EDA infrastructure. Enterprise Technology Strategies for Business Process Management including practitioner guides on creating a BPM roadmap, business process engineering, governance, and reference architectures on a BPM foundation and BPM infrastructure. Enterprise Technology Strategies for Cloud Computing including reference architectures on a Cloud foundation and Cloud infrastructure. Enterprise Technology Strategies for Business Analytics includes a practitioner guide for creating a BA roadmap, and reference architectures for a BA foundation and BA infrastructure. Get the Oracle Enterprise Architecture content here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: Architecture,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• rsync to ONLY keep files in destination that have been removed from source

  - by David Corley

  We use rsync to copy filesystem contents from one machine to another as a backup. We first run MACHINE-X-MACHINE-Y rsync for a straight backup with the --delete and --delete-excluded switches We also run an internal Rsync between the MACHINE-Y destination, and another folder on MACHINE-Y with either of the delete flags. This maintains a non-destructive copy in the event someone inadvertently deletes a file on MACHINE-X. However, it also has the overhead of being a complete copy of what has already been synchronized. Ideally I want to be able to run the non-destructive rsync in such a way that the destination ONLY receives the deleted files and so avoids unnecessary duplication . Is there any way to do this?

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• Users will be kicked out of a network drive (DFS)

  - by user71563

  Hi, In early January 2011, we completely switched to Windows Server 2008 R2 and Windows 7. On our domain controller set up a DFS is that the users as "Z: drive" is displayed. The DFS was it in the same way during our time with Windows Server 2003 R2 and Windows XP. At the time it has always worked without problems. Since Windows 7, we have sometimes the case that when a user accesses to the Z drive, the Explorer will return to the workplace without a user can do. After two to three trials of the Explorer remains in the network drive and the users work. This phenomenon occurs irregularly and you can not restrict exactly why. In the event log at the time no obvious entries are logged. Does anyone know the problem or has had similar experiences? I am grateful for any help. Greetings, sY!v3Rs

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• What causes an MSI package to launch following application install

  - by Damo

  We have an application we have developed, it gets deployed via an MSI I built. The MSI has been used in many locations, on many different builds. On one customers site, on occasion we are seeing some odd occurrences of data from the registry going missing. The 'data' from some select registry keys disappears and we have little idea why. One interesting point is that the MSI installer for our application has been seen in passive mode during OS load / load of our application on stat-up. The MSI loads a progress bar then disappears, following this our application loads up. It has been noted that following this the data disappears from our registry. However I can't say these two events are absolutely linked, it could have been missing before this event. What causes the MSI for an application to launch way after initial installation. How can it be prevented (correctly)

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• Cannot start IIS on XP64 Professional

  - by headsling

  I have enabled the iis components for the first time on this machine, from control panel-add software-windows components, and rebooted. When I attempt to start the "Default Web Site" (which shows as 'Default Web Site (Stopped)' ) from inetmgr nothing happens.. no errors, nothing in the event log. Regmon and Filemon show no obvious errors. I've confirmed that nothing is running on port 80 and have tried changing the local port (8080, 8081 etc.,) with no effect. Further info -- I have removed the install, rebooted, added it back in, rebooted ... still not working. I have visual studio 2008, SQLServer 2008 installed.

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• Analytics on Mobile Phones

  - by Samuh

  Tracking events and setting up Analytics for Websites seems easy. You create an account with one of the Analytics service providers like Google. They give you javascript code that you embed in your pages (whichever event you wish to track) and voila..you're done. I have written a native application for Android phones, which is actually an adaptation of the actual web site. Now, I am required to setup Analytics and tracking for this native application. Question: How to do this on Mobile phones from within a native application? We have Java Script code that works for the original web site. Is there a way to incorporate that in the native application? I know Android supports Java Script via WebViews(Webkit);my application does not have webviews and it is native. Also, I have not worked on JavaScript since school so excuse me if I sound naive. Thanks.

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• HTML Tidy in NetBeans IDE

  - by Geertjan

  First step in integrating HTML Tidy (via its JTidy implementation) into NetBeans IDE: The reason why I started doing this is because I want to integrate this into the pluggable analyzer functionality of NetBeans IDE that I recently blogged about, i.e., where the FindBugs functionality is found. So a logical first step is to get it working in an Action class, after which I can port it into the analyzer infrastructure: import java.awt.event.ActionEvent; import java.awt.event.ActionListener; import java.io.IOException; import java.io.PrintWriter; import java.io.StringWriter; import org.openide.awt.ActionID; import org.openide.awt.ActionReference; import org.openide.awt.ActionReferences; import org.openide.awt.ActionRegistration; import org.openide.cookies.EditorCookie; import org.openide.cookies.LineCookie; import org.openide.loaders.DataObject; import org.openide.text.Line; import org.openide.text.Line.ShowOpenType; import org.openide.util.Exceptions; import org.openide.util.NbBundle.Messages; import org.openide.windows.IOProvider; import org.openide.windows.InputOutput; import org.openide.windows.OutputEvent; import org.openide.windows.OutputListener; import org.openide.windows.OutputWriter; import org.w3c.tidy.Tidy; @ActionID(     category = "Tools", id = "org.jtidy.TidyAction") @ActionRegistration(     displayName = "#CTL_TidyAction") @ActionReferences({     @ActionReference(path = "Loaders/text/html/Actions", position = 150),     @ActionReference(path = "Editors/text/html/Popup", position = 750) }) @Messages("CTL_TidyAction=Run HTML Tidy") public final class TidyAction implements ActionListener {     private final DataObject context;     private final OutputWriter writer;     private EditorCookie ec = null;     public TidyAction(DataObject context) {         this.context = context;         ec = context.getLookup().lookup(org.openide.cookies.EditorCookie.class);         InputOutput io = IOProvider.getDefault().getIO("HTML Tidy", false);         io.select();         writer = io.getOut();     }     @Override     public void actionPerformed(ActionEvent ev) {         Tidy tidy = new Tidy();         try {             writer.reset();             StringWriter stringWriter = new StringWriter();             PrintWriter errorWriter = new PrintWriter(stringWriter);             tidy.setErrout(errorWriter);             tidy.parse(context.getPrimaryFile().getInputStream(), System.out);             String[] split = stringWriter.toString().split("\n");             for (final String string : split) {                 final int end = string.indexOf(" c");                 if (string.startsWith("line")) {                     writer.println(string, new OutputListener() {                         @Override                         public void outputLineAction(OutputEvent oe) {                             LineCookie lc = context.getLookup().lookup(LineCookie.class);                             int lineNumber = Integer.parseInt(string.substring(0, end).replace("line ", ""));                             Line line = lc.getLineSet().getOriginal(lineNumber - 1);                             line.show(ShowOpenType.OPEN, Line.ShowVisibilityType.FOCUS);                         }                         @Override                         public void outputLineSelected(OutputEvent oe) {}                         @Override                         public void outputLineCleared(OutputEvent oe) {}                     });                 }             }         } catch (IOException ex) {             Exceptions.printStackTrace(ex);         }     } } The string parsing above is ugly but gets the job done for now. A problem integrating this into the pluggable analyzer functionality is the limitation of its scope. The analyzer lets you select one or more projects, or individual files, but not a folder. So it doesn't work on folders in the Favorites window, for example, which is where I'd like to apply HTML Tidy, across multiple folders via the analyzer functionality. That's a bit of a bummer that I'm hoping to get around somehow.

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• Computer freeze at night

  - by matmat07

  Every night except one this week my laptop froze over night. I tried to check the event viewer, but there's no real help there. Tonight I'll do a memtest to check the RAM. And this shouldn't be a temperature issue since I can play game without any problem (Diablo 3, League of legend) Is there any diagnosys tool I could use. Maybe something that would write time down every minute so I know the precise time when it freeze? I have win7 and 8gb of RAM I installed myself Answer to comment:Asus N71JQ Unknown time, but it seems differents if I look at the last entry in the logs I have no information to tell you, that's why I ask for tool and not the solution. I usualy go to sleep after midnight, but I have AVG free edition as antivirus

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• Excel 2010 VBA on-start macro execution - Error

  - by Noob Doob

  I have been trying to create a macro to be executed every time I open the document. I tried to use the Open event, but it does not seem to be working. The code is below: Private Sub Workbook_Open() Cells(3, 1) = "WOWWW" End Sub (It might seem ridiculous but I am trying to make any chunk of code to work, to move further with the start-time macro). Each time I open the file, the cell (A3) does not seem to be changing. Any ideas on this? I don't know if it matters, but I don't open the file directly. I open it through opening the Excel program and then File Tab - Open - File. That is because I have a problem if I open the file directly, which is another matter.

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• Packing for JavaOne

  - by Tori Wieldt

  While you are packing for JavaOne, here are some things to remember to bring:1) A Jacket!While October is considered the summer in San Francisco, the heat only lasts a day or two. The fog can roll in any day, and it can be chilly (and maybe even rain).2) Your Oracle LoginMake sure your have your Oracle.com account log in details with you when you arrive onsite in San Francisco.  This is the username and password you used/created for your JavaOne 2012 registration.  You'll need these to check in and get your badge as well as to gain access to My Account and Schedule Builder onsite at the event. 3) Walking ShoesYou'll want comfortable and practical shoes as this city requires lots of walking and has lots of hills.4) Thumb DrivesWhen sharing cool code, nothing beats sneaker-net. That said, practice safe computing. 5) Consider Downloading a Ride-Sharing Service AppSideCar, Lyft, Uber and RelayRides are taking SF by storm, and are popular alternative to yellow taxis. These are unregulated ride-sharing services, so ride at your own risk. Hipster Tips for SF 1) Don't call it Frisco.2) If you wear shorts, don't complain about how cold it is.3) Bright colored clothes are for tourists. Locals wear black. 4) The most fun ice-cream flavors in town are at Humphry-Slocombe. Check out "secret breakfast."5) The Mission is hip.6) Don't expect there to be a Starbuck's or anything besides a great view at the other side of the Golden Gate bridge.7) SF has seasons, they are just more subtle.

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• Software RAID 1 broken, how do I fix this?

  - by Edward

  I'm running CentOS 6 x86_64. There is a software RAID 1 being used on the two internal 80GB drives. I got the following e-mail sent to me: A DegradedArray event had been detected on md device /dev/md1. Faithfully yours, etc. P.S. The /proc/mdstat file currently contains the following: Personalities : [raid1] md0 : active raid1 sda1[0] 511988 blocks super 1.0 [2/1] [U_] md1 : active raid1 sda2[0] 8190968 blocks super 1.1 [2/1] [U_] bitmap: 1/1 pages [4KB], 65536KB chunk md4 : active raid1 sdc1[0] sdb1[1] 1953512400 blocks super 1.2 [2/2] [UU] md3 : active raid1 sdd5[1] sda5[0] 61224892 blocks super 1.1 [2/2] [UU] bitmap: 1/1 pages [4KB], 65536KB chunk md2 : active raid1 sdd3[1] sda3[0] 8190968 blocks super 1.1 [2/2] [UU] unused devices: <none> The system appears to have booted fine and is working. The two drives' content did not change at all. I only removed and reinstalled them while I was booted on the CentOS Live DVD. How do I get the array working again?

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• Cannot install wireless lan service on windows 2012 RTM offline

  - by user1763118

  I'm having trouble installing the wireless lan service offline with a fresh installed windows 2012 server RTM. I tried "install-windowsfeature wireless-networking" in the non-gui mode and using the server manager in the gui mode to enable the wireless lan service, but both of them show a "failure configuring windows updates" message after the installation restarted the system. I checked the event log and I think messages about "The WLAN Autoconfig service depends on the following service: nativewifip. This service might not be installed" are the source of the issue. Google shows it is a service called "native wifi filter", but I cannot find anywhere to install that service. I don't have a Ethernet adapter for that computer, so have to install everything offline before the wifi's working.

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• I keep getting blue screen - Windows 7 x64 (maybe ram?)

  - by Lostman

  I have +- 5yrs old pc runnig windows 7 and I've been getting blue screen recently. I had win 8 and I got a lof of erros with ram memory, so I reinstalled back to Win 7. (I have 2x 2 GB RAM) To make a better image of my errors - I get them while writing email, installing nvidia driver, sound driver, running RAM test. I got a log of my last error, could anyone tell me what is it? Should I get new RAM memories? The last log I got: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1029 Additional information about the problem: BCCode: 1a BCP1: 0000000000000403 BCP2: FFFFF680004FAEA0 BCP3: 380000007594A867 BCP4: FFFF6680004FAEA0 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\062513-16156-01.dmp C:\Users\Boss\AppData\Local\Temp\WER-32156-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt MemTest86+ Error:

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• Ubuntu 14.04: Fine tuning Touchpad for ThinkPad S431

  - by ramgorur

  I am using Ubuntu 14.04 on Lenovo ThinkPad S431. The touchpad is very bumpy, tricky to use. Slides down with a small touch, sometimes jerks erratically. I have tried to modify the settings in /usr/share/X11/xorg.conf.d/50-synaptics.conf file as below -- Section "InputClass" Identifier "touchpad catchall" Driver "synaptics" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "JumpyCursorThreshold" "250" Option "VertResolution" "100" # Option "HorizResolution" "65" # Option "MinSpeed" "1" # Option "MaxSpeed" "1" # Option "AccelerationProfile" "1" # Option "AdaptiveDeceleration" "8" # Option "ConstantDeceleration" "1" # Option "VelocityScale" "128" Option "HorizHysteresis" "150" Option "VertHysteresis" "150" EndSection There are lots of options here, does anyone know how to get a fine-tuned values for the above options (for ThinkPad S431)? The Hysteresis values seems to alleviate the problem a little bit, but failed to get a perfect result. EDIT: According to this bug report for ThinkPad X230 (+X230t), I set these values and quite good for now -- Option "VertResolution" "100" Option "HorizResolution" "65" Option "MinSpeed" "1" Option "MaxSpeed" "1" Option "AccelerationProfile" "2" Option "AdaptiveDeceleration" "16" Option "ConstantDeceleration" "16" Option "VelocityScale" "32" Option "HorizHysteresis" "50" Option "VertHysteresis" "50" and then you need to increase the cursor speed manually from the Unity mouse settings. But I am still looking for a fully functional (possibly with all the gestures) and a fine-tuned touchpad settings for S431. Further help is appreciated.

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• nginx + reverse proxy question

  - by Joe Pilon

  Hello, I am using nginx right now for our production sites with the reverse proxy to apache that's on the same server and it works fantastic. I'm wondering if I can do this: Install nginx on box #1 in say Canada and have it reverse proxy http requests to box #2 in a datacenter in the USA. I know there may be some latency or delays in loading the page etc but that would probably be not noticable to the end user especially if both servers have 100mb ports. Box #2 only does the apache requests, all images are served from box #1 via nginx. Now, would the end visitor be able to tell in any which way that there are 2 boxes being used? Box #2 has sensitive data which we can't have stolen in the event of hacking etc, so this method helps keep things a bit more secure. Anyone know if this is possible or have done something similar?

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• Outlook 2010 on Windows 7 crashes - ieframe.dll

  - by Bryan

  Outlook 2010 is crashing rather randomly, not at any specific time like opening a preview pane or message. Event viewer gives the following Faulting application name: OUTLOOK.EXE, version: 14.0.6131.5000, time stamp: 0x509b1020 Faulting module name: ieframe.dll, version: 9.0.8112.16464, time stamp: 0x50ec98f5 Similar events have been logged only with URLMON.DLL, but with ieframe.dll more frequent. I'm looking where to start with this problem, and I'm starting with running outlook in safe mode using Outlook /safe from the start menu. Further complicating this issue are 2 programs syncing email to other calenders. Should I start with these additional programs that are syncing email as being possible culprits? Or does this have to do with Internet Explorer because of the DLL associated with these crashes? I've tried regsvr32 with both DLL's mentioned, with ieframe being unsuccessful. So my question is: what's causing Outlook to crash?

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• Making WatiN Wait for JQuery document.Ready() Functions to Complete

  - by Steve Wilkes

  WatiN's DomContainer.WaitForComplete() method pauses test execution until the DOM has finished loading, but if your page has functions registered with JQuery's ready() function, you'll probably want to wait for those to finish executing before testing it. Here's a WatiN extension method which pauses test execution until that happens. JQuery (as far as I can see) doesn't provide an event or other way of being notified of when it's finished running your ready() functions, so you have to get around it another way. Luckily, because ready() executes the functions it's given in the order they're registered, you can simply register another one to add a 'marker' div to the page, and tell WatiN to wait for that div to exist. Here's the code; I added the extension method to Browser rather than DomContainer (Browser derives from DomContainer) because it's the sort of thing you only execute once for each of the pages your test loads, so Browser seemed like a good place to put it. public static void WaitForJQueryDocumentReadyFunctionsToComplete(this Browser browser) { // Don't try this is JQuery isn't defined on the page: if (bool.Parse(browser.Eval("typeof $ == 'function'"))) { const string jqueryCompleteId = "jquery-document-ready-functions-complete"; // Register a ready() function which adds a marker div to the body: browser.Eval( @"$(document).ready(function() { " + "$('body').append('<div id=""" + jqueryCompleteId + @""" />'); " + "});"); // Wait for the marker div to exist or make the test fail: browser.Div(Find.ById(jqueryCompleteId)) .WaitUntilExistsOrFail(10, "JQuery document ready functions did not complete."); } } The code uses the Eval() method to send JavaScript to the browser to be executed; first to check that JQuery actually exists on the page, then to add the new ready() method. WaitUntilExistsOrFail() is another WatiN extension method I've written (I've ended up writing really quite a lot of them) which waits for the element on which it is invoked to exist, and uses Assert.Fail() to fail the test with the given message if it doesn't exist within the specified number of seconds. Here it is: public static void WaitUntilExistsOrFail(this Element element, int timeoutInSeconds, string failureMessage) { try { element.WaitUntilExists(timeoutInSeconds); } catch (WatinTimeoutException) { Assert.Fail(failureMessage); } }

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• Configuring trace file size and number in WebCenter Content 11g

  - by Kyle Hatlestad

  Lately I've been doing a lot of debugging using the System Output tracing in WebCenter Content 11g.  This is built-in tracing in the content server which provides a great level of detail on what's happening under the hood.  You can access the settings as well as a view of the tracing by going to Administration -> System Audit Information.  From here, you can select the tracing sections to include.  Some of my personal favorites are searchquery,  systemdatabase, userstorage, and indexer.  Usually I'm trying to find out some information regarding a search, database query, or user information.  Besides debugging, it's also very helpful for performance tuning. One of the nice tricks with the tracing is it honors the wildcard (*) character.  So you can put in 'schema*' and gather all of the schema related tracing.  And you can notice if you select 'all' and update, it changes to just a *.   To view the tracing in real-time, you simply go to the 'View Server Output' page and the latest tracing information will be at the bottom. This works well if you're looking at something pretty discrete and the system isn't getting much activity.  But if you've got a lot of tracing going on, it would be better to go after the trace log file itself.  By default, the log files can be found in the <content server instance directory>/data/trace directory. You'll see it named 'idccs_<managed server name>_current.log.  You may also find previous trace logs that have rolled over.  In this case they will identified by a date/time stamp in the name.  By default, the server will rotate the logs after they reach 1MB in size.  And it will keep the most recent 10 logs before they roll off and get deleted.  If your server is in a cluster, then the trace file should be configured to be local to the node per the recommended configuration settings. If you're doing some extensive tracing and need to capture all of the information, there are a couple of configuration flags you can set to control the logs. #Change log size to 10MB and number of logs to 20FileSizeLimit=10485760FileCountLimit=20 This is set by going to Admin Server -> General Configuration and entering them in the Additional Configuration Variables: section.  Restart the server and it should take on the new logging settings. 

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Server Running but unable to log in to it

  - by Funky Si

  I have a Windows Server 2003 server that is running sql server. Users can access the databases running on it fine, but I am unable to log on to it by remote desktop or directly at the machine. I am able to view the event logs remotely and I can't see anything that shouts out as being a problem. What options can people think of for regaining access to this server or finding out more information about the problem? I am able to reinstall the operating system but would like to leave that as a last resort.

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• Win7 XP mode install fails with cryptic error

  - by MAW74656

  Trying to install XPmode on Win7 Professional 64-bit SP1, but getting an error. I downloaded XPMode, Virtual PC and the update as specified here: http://www.microsoft.com/windows/virtual-pc/download.aspx. When I open XP mode for the first time it goes into the setup ("Setting up Windows XP Mode for first use..."; pick your VM password, etc.), then it runs through the progress bar until almost the end (99%?). At that point I get the error: Could not complete Setup. Please try again. Whats going on here? I've uninstalled Virtual PC and xpmode, and reinstalled in several different orders, no luck. Is there some log file that will tell me whats happening? Theres nothing showing up in the Event log that I can find. How can I fix this?

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