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  • Feedback Filtration&ndash;Processing Negative Comments for Positive Gains

    - by D'Arcy Lussier
    After doing 7 conferences, 5 code camps, and countless user group events, I feel that this is a post I need to write. I actually toyed with other names for this post, however those names would just lend itself to the type of behaviour I want people to avoid – the reactionary, emotional response that speaks to some deeper issue beyond immediate facts and context. Humans are incredibly complex creatures. We’re also emotional, which serves us well in certain situations but can hinder us in others. Those of us in leadership build up a thick skin because we tend to encounter those reactionary, emotional responses more often, and we’re held to a higher standard because of our positions. While we could react with emotion ourselves, as the saying goes – fighting fire with fire just makes a bigger fire. So in this post I’ll share my thought process for dealing with negative feedback/comments and how you can still get value from them. The Thought Process Let’s take a real-world example. This week I held the Prairie IT Pro & Dev Con event. We’ve gotten a lot of session feedback already, most of it overwhelmingly positive. But some not so much – and some to an extreme I rarely see but isn’t entirely surprising to me. So here’s the example from a person we’ll refer to as Mr. Horrible: How was the speaker? Horrible! Worst speaker ever! Did the session meet your expectations? Hard to tell, speaker ruined it. Other Comments: DO NOT bring this speaker back! He was at this conference last year and I hoped enough negative feedback would have taught you to not bring him back...obviously not...I will not return to this conference next year if this speaker is brought back. Now those are very strong words. “Worst speaker ever!” “Speaker ruined it” “I will not return to this conference next year if the speaker is brought back”. The speakers I invite to speak at my conference are not just presenters but friends and colleagues. When I see this, my initial reaction is of course very emotional: I get defensive, I get angry, I get offended. So that’s where the process kicks in. Step 1 – Take a Deep Breath Take a deep breath, calm down, and walk away from the keyboard. I didn’t do that recently during an email convo between some colleagues and it ended up in my reacting emotionally on Twitter – did I mention those colleagues follow my Twitter feed? Yes, I ate some crow. Ok, now that we’re calm, let’s move on to step 2. Step 2 – Strip off the Emotion We need to take off the emotion that people wrap their words in and identify the root issues. For instance, if I see: “I hated this session, the presenter was horrible! He spoke so fast I couldn’t make out what he was saying!” then I drop off the personal emoting (“I hated…”) and the personal attack (“the presenter was horrible”) and focus on the real issue this person had – that the speaker was talking too fast. Now we have a root cause of the displeasure. However, we’re also dealing with humans who are all very different. Before I call up the speaker to talk about his speaking pace, I need to do some other things first. Back to our Mr. Horrible example, I don’t really have much to go on. There’s no details of how the speaker “ruined” the session or why he’s the “worst speaker ever”. In this case, the next step is crucial. Step 3 – Validate the Feedback When I tell people that we really like getting feedback for the sessions, I really really mean it. Not just because we want to hear what individuals have to say but also because we want to know what the group thought. When a piece of negative feedback comes in, I validate it against the group. So with the speaker Mr. Horrible commented on, I go to the feedback and look at other people’s responses: 2 x Excellent 1 x Alright 1 x Not Great 1 x Horrible (our feedback guy) That’s interesting, it’s a bit all over the board. If we look at the comments more we find that the people who rated the speaker excellent liked the presentation style and found the content valuable. The one guy who said “Not Great” even commented that there wasn’t anything really wrong with the presentation, he just wasn’t excited about it. In that light, I can try to make a few assumptions: - Mr. Horrible didn’t like the speakers presentation style - Mr. Horrible was expecting something else that wasn’t communicated properly in the session description - Mr. Horrible, for whatever reason, just didn’t like this presenter Now if the feedback was overwhelmingly negative, there’s a different pattern – one that validates the negative feedback. Regardless, I never take something at face value. Even if I see really good feedback, I never get too happy until I see that there’s a group trend towards the positive. Step 4 – Action Plan Once I’ve validated the feedback, then I need to come up with an action plan around it. Let’s go back to the other example I gave – the one with the speaker going too fast. I went and looked at the feedback and sure enough, other people commented that the speaker had spoken too quickly. Now I can go back to the speaker and let him know so he can get better. But what if nobody else complained about it? I’d still mention it to the speaker, but obviously one person’s opinion needs to be weighed as such. When we did PrDC Winnipeg in 2011, I surveyed the attendees about the food. Everyone raved about it…except one person. Am I going to change the menu next time for that one person while everyone else loved it? Of course not. There’s a saying – A sure way to fail is to try to please everyone. Let’s look at the Mr. Horrible example. What can I communicate to the speaker with such limited information provided in the feedback from Mr. Horrible? Well looking at the groups feedback, I can make a few suggestions: - Ensure that people understand in the session description the style of the talk - Ensure that people understand the level of detail/complexity of the talk and what prerequisite knowledge they should have I’m looking at it as possibly Mr. Horrible assumed a much more advanced talk and was disappointed, while the positive feedback by people who – from their comments – suggested this was all new to them, were thrilled with the session level. Step 5 – Follow Up For some feedback, I follow up personally. Especially with negative or constructive feedback, its important to let the person know you heard them and are making changes because of their comments. Even if their comments were emotionally charged and overtly negative, it’s still important to reach out personally and professionally. When you remove the emotion, negative comments can be the best feedback you get. Also, people have bad days. We’ve all had one of “those days” where we talked more sternly than normal to someone, or got angry at something we’d normally shrug off. We have various stresses in our lives and sometimes they seep out in odd ways. I always try to give some benefit of the doubt, and re-evaluate my view of the person after they’ve responded to my communication. But, there is such a thing as garbage feedback. What Mr. Horrible wrote is garbage. It’s mean spirited. It’s hateful. It provides nothing constructive at all. And a tell-tale sign that feedback is garbage – the person didn’t leave their name even though there was a field for it. Step 6 – Delete It Feedback must be processed in its raw form, and the end products should drive improvements. But once you’ve figured out what those things are, you shouldn’t leave raw feedback lying around. They are snapshots in time that taken alone can be damaging. Also, you should never rest on past praise. In a future blog post, I’m going to talk about how we can provide great feedback that, even when its critical, can still be constructive.

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  • Using the West Wind Web Toolkit to set up AJAX and REST Services

    - by Rick Strahl
    I frequently get questions about which option to use for creating AJAX and REST backends for ASP.NET applications. There are many solutions out there to do this actually, but when I have a choice - not surprisingly - I fall back to my own tools in the West Wind West Wind Web Toolkit. I've talked a bunch about the 'in-the-box' solutions in the past so for a change in this post I'll talk about the tools that I use in my own and customer applications to handle AJAX and REST based access to service resources using the West Wind West Wind Web Toolkit. Let me preface this by saying that I like things to be easy. Yes flexible is very important as well but not at the expense of over-complexity. The goal I've had with my tools is make it drop dead easy, with good performance while providing the core features that I'm after, which are: Easy AJAX/JSON Callbacks Ability to return any kind of non JSON content (string, stream, byte[], images) Ability to work with both XML and JSON interchangeably for input/output Access endpoints via POST data, RPC JSON calls, GET QueryString values or Routing interface Easy to use generic JavaScript client to make RPC calls (same syntax, just what you need) Ability to create clean URLS with Routing Ability to use standard ASP.NET HTTP Stack for HTTP semantics It's all about options! In this post I'll demonstrate most of these features (except XML) in a few simple and short samples which you can download. So let's take a look and see how you can build an AJAX callback solution with the West Wind Web Toolkit. Installing the Toolkit Assemblies The easiest and leanest way of using the Toolkit in your Web project is to grab it via NuGet: West Wind Web and AJAX Utilities (Westwind.Web) and drop it into the project by right clicking in your Project and choosing Manage NuGet Packages from anywhere in the Project.   When done you end up with your project looking like this: What just happened? Nuget added two assemblies - Westwind.Web and Westwind.Utilities and the client ww.jquery.js library. It also added a couple of references into web.config: The default namespaces so they can be accessed in pages/views and a ScriptCompressionModule that the toolkit optionally uses to compress script resources served from within the assembly (namely ww.jquery.js and optionally jquery.js). Creating a new Service The West Wind Web Toolkit supports several ways of creating and accessing AJAX services, but for this post I'll stick to the lower level approach that works from any plain HTML page or of course MVC, WebForms, WebPages. There's also a WebForms specific control that makes this even easier but I'll leave that for another post. So, to create a new standalone AJAX/REST service we can create a new HttpHandler in the new project either as a pure class based handler or as a generic .ASHX handler. Both work equally well, but generic handlers don't require any web.config configuration so I'll use that here. In the root of the project add a Generic Handler. I'm going to call this one StockService.ashx. Once the handler has been created, edit the code and remove all of the handler body code. Then change the base class to CallbackHandler and add methods that have a [CallbackMethod] attribute. Here's the modified base handler implementation now looks like with an added HelloWorld method: using System; using Westwind.Web; namespace WestWindWebAjax { /// <summary> /// Handler implements CallbackHandler to provide REST/AJAX services /// </summary> public class SampleService : CallbackHandler { [CallbackMethod] public string HelloWorld(string name) { return "Hello " + name + ". Time is: " + DateTime.Now.ToString(); } } } Notice that the class inherits from CallbackHandler and that the HelloWorld service method is marked up with [CallbackMethod]. We're done here. Services Urlbased Syntax Once you compile, the 'service' is live can respond to requests. All CallbackHandlers support input in GET and POST formats, and can return results as JSON or XML. To check our fancy HelloWorld method we can now access the service like this: http://localhost/WestWindWebAjax/StockService.ashx?Method=HelloWorld&name=Rick which produces a default JSON response - in this case a string (wrapped in quotes as it's JSON): (note by default JSON will be downloaded by most browsers not displayed - various options are available to view JSON right in the browser) If I want to return the same data as XML I can tack on a &format=xml at the end of the querystring which produces: <string>Hello Rick. Time is: 11/1/2011 12:11:13 PM</string> Cleaner URLs with Routing Syntax If you want cleaner URLs for each operation you can also configure custom routes on a per URL basis similar to the way that WCF REST does. To do this you need to add a new RouteHandler to your application's startup code in global.asax.cs one for each CallbackHandler based service you create: protected void Application_Start(object sender, EventArgs e) { CallbackHandlerRouteHandler.RegisterRoutes<StockService>(RouteTable.Routes); } With this code in place you can now add RouteUrl properties to any of your service methods. For the HelloWorld method that doesn't make a ton of sense but here is what a routed clean URL might look like in definition: [CallbackMethod(RouteUrl="stocks/HelloWorld/{name}")] public string HelloWorld(string name) { return "Hello " + name + ". Time is: " + DateTime.Now.ToString(); } The same URL I previously used now becomes a bit shorter and more readable with: http://localhost/WestWindWebAjax/HelloWorld/Rick It's an easy way to create cleaner URLs and still get the same functionality. Calling the Service with $.getJSON() Since the result produced is JSON you can now easily consume this data using jQuery's getJSON method. First we need a couple of scripts - jquery.js and ww.jquery.js in the page: <!DOCTYPE html> <html> <head> <link href="Css/Westwind.css" rel="stylesheet" type="text/css" /> <script src="scripts/jquery.min.js" type="text/javascript"></script> <script src="scripts/ww.jquery.min.js" type="text/javascript"></script> </head> <body> Next let's add a small HelloWorld example form (what else) that has a single textbox to type a name, a button and a div tag to receive the result: <fieldset> <legend>Hello World</legend> Please enter a name: <input type="text" name="txtHello" id="txtHello" value="" /> <input type="button" id="btnSayHello" value="Say Hello (POST)" /> <input type="button" id="btnSayHelloGet" value="Say Hello (GET)" /> <div id="divHelloMessage" class="errordisplay" style="display:none;width: 450px;" > </div> </fieldset> Then to call the HelloWorld method a little jQuery is used to hook the document startup and the button click followed by the $.getJSON call to retrieve the data from the server. <script type="text/javascript"> $(document).ready(function () { $("#btnSayHelloGet").click(function () { $.getJSON("SampleService.ashx", { Method: "HelloWorld", name: $("#txtHello").val() }, function (result) { $("#divHelloMessage") .text(result) .fadeIn(1000); }); });</script> .getJSON() expects a full URL to the endpoint of our service, which is the ASHX file. We can either provide a full URL (SampleService.ashx?Method=HelloWorld&name=Rick) or we can just provide the base URL and an object that encodes the query string parameters for us using an object map that has a property that matches each parameter for the server method. We can also use the clean URL routing syntax, but using the object parameter encoding actually is safer as the parameters will get properly encoded by jQuery. The result returned is whatever the result on the server method is - in this case a string. The string is applied to the divHelloMessage element and we're done. Obviously this is a trivial example, but it demonstrates the basics of getting a JSON response back to the browser. AJAX Post Syntax - using ajaxCallMethod() The previous example allows you basic control over the data that you send to the server via querystring parameters. This works OK for simple values like short strings, numbers and boolean values, but doesn't really work if you need to pass something more complex like an object or an array back up to the server. To handle traditional RPC type messaging where the idea is to map server side functions and results to a client side invokation, POST operations can be used. The easiest way to use this functionality is to use ww.jquery.js and the ajaxCallMethod() function. ww.jquery wraps jQuery's AJAX functions and knows implicitly how to call a CallbackServer method with parameters and parse the result. Let's look at another simple example that posts a simple value but returns something more interesting. Let's start with the service method: [CallbackMethod(RouteUrl="stocks/{symbol}")] public StockQuote GetStockQuote(string symbol) { Response.Cache.SetExpires(DateTime.UtcNow.Add(new TimeSpan(0, 2, 0))); StockServer server = new StockServer(); var quote = server.GetStockQuote(symbol); if (quote == null) throw new ApplicationException("Invalid Symbol passed."); return quote; } This sample utilizes a small StockServer helper class (included in the sample) that downloads a stock quote from Yahoo's financial site via plain HTTP GET requests and formats it into a StockQuote object. Lets create a small HTML block that lets us query for the quote and display it: <fieldset> <legend>Single Stock Quote</legend> Please enter a stock symbol: <input type="text" name="txtSymbol" id="txtSymbol" value="msft" /> <input type="button" id="btnStockQuote" value="Get Quote" /> <div id="divStockDisplay" class="errordisplay" style="display:none; width: 450px;"> <div class="label-left">Company:</div> <div id="stockCompany"></div> <div class="label-left">Last Price:</div> <div id="stockLastPrice"></div> <div class="label-left">Quote Time:</div> <div id="stockQuoteTime"></div> </div> </fieldset> The final result looks something like this:   Let's hook up the button handler to fire the request and fill in the data as shown: $("#btnStockQuote").click(function () { ajaxCallMethod("SampleService.ashx", "GetStockQuote", [$("#txtSymbol").val()], function (quote) { $("#divStockDisplay").show().fadeIn(1000); $("#stockCompany").text(quote.Company + " (" + quote.Symbol + ")"); $("#stockLastPrice").text(quote.LastPrice); $("#stockQuoteTime").text(quote.LastQuoteTime.formatDate("MMM dd, HH:mm EST")); }, onPageError); }); So we point at SampleService.ashx and the GetStockQuote method, passing a single parameter of the input symbol value. Then there are two handlers for success and failure callbacks.  The success handler is the interesting part - it receives the stock quote as a result and assigns its values to various 'holes' in the stock display elements. The data that comes back over the wire is JSON and it looks like this: { "Symbol":"MSFT", "Company":"Microsoft Corpora", "OpenPrice":26.11, "LastPrice":26.01, "NetChange":0.02, "LastQuoteTime":"2011-11-03T02:00:00Z", "LastQuoteTimeString":"Nov. 11, 2011 4:20pm" } which is an object representation of the data. JavaScript can evaluate this JSON string back into an object easily and that's the reslut that gets passed to the success function. The quote data is then applied to existing page content by manually selecting items and applying them. There are other ways to do this more elegantly like using templates, but here we're only interested in seeing how the data is returned. The data in the object is typed - LastPrice is a number and QuoteTime is a date. Note about the date value: JavaScript doesn't have a date literal although the JSON embedded ISO string format used above  ("2011-11-03T02:00:00Z") is becoming fairly standard for JSON serializers. However, JSON parsers don't deserialize dates by default and return them by string. This is why the StockQuote actually returns a string value of LastQuoteTimeString for the same date. ajaxMethodCallback always converts dates properly into 'real' dates and the example above uses the real date value along with a .formatDate() data extension (also in ww.jquery.js) to display the raw date properly. Errors and Exceptions So what happens if your code fails? For example if I pass an invalid stock symbol to the GetStockQuote() method you notice that the code does this: if (quote == null) throw new ApplicationException("Invalid Symbol passed."); CallbackHandler automatically pushes the exception message back to the client so it's easy to pick up the error message. Regardless of what kind of error occurs: Server side, client side, protocol errors - any error will fire the failure handler with an error object parameter. The error is returned to the client via a JSON response in the error callback. In the previous examples I called onPageError which is a generic routine in ww.jquery that displays a status message on the bottom of the screen. But of course you can also take over the error handling yourself: $("#btnStockQuote").click(function () { ajaxCallMethod("SampleService.ashx", "GetStockQuote", [$("#txtSymbol").val()], function (quote) { $("#divStockDisplay").fadeIn(1000); $("#stockCompany").text(quote.Company + " (" + quote.Symbol + ")"); $("#stockLastPrice").text(quote.LastPrice); $("#stockQuoteTime").text(quote.LastQuoteTime.formatDate("MMM dd, hh:mmt")); }, function (error, xhr) { $("#divErrorDisplay").text(error.message).fadeIn(1000); }); }); The error object has a isCallbackError, message and  stackTrace properties, the latter of which is only populated when running in Debug mode, and this object is returned for all errors: Client side, transport and server side errors. Regardless of which type of error you get the same object passed (as well as the XHR instance optionally) which makes for a consistent error retrieval mechanism. Specifying HttpVerbs You can also specify HTTP Verbs that are allowed using the AllowedHttpVerbs option on the CallbackMethod attribute: [CallbackMethod(AllowedHttpVerbs=HttpVerbs.GET | HttpVerbs.POST)] public string HelloWorld(string name) { … } If you're building REST style API's this might be useful to force certain request semantics onto the client calling. For the above if call with a non-allowed HttpVerb the request returns a 405 error response along with a JSON (or XML) error object result. The default behavior is to allow all verbs access (HttpVerbs.All). Passing in object Parameters Up to now the parameters I passed were very simple. But what if you need to send something more complex like an object or an array? Let's look at another example now that passes an object from the client to the server. Keeping with the Stock theme here lets add a method called BuyOrder that lets us buy some shares for a stock. Consider the following service method that receives an StockBuyOrder object as a parameter: [CallbackMethod] public string BuyStock(StockBuyOrder buyOrder) { var server = new StockServer(); var quote = server.GetStockQuote(buyOrder.Symbol); if (quote == null) throw new ApplicationException("Invalid or missing stock symbol."); return string.Format("You're buying {0} shares of {1} ({2}) stock at {3} for a total of {4} on {5}.", buyOrder.Quantity, quote.Company, quote.Symbol, quote.LastPrice.ToString("c"), (quote.LastPrice * buyOrder.Quantity).ToString("c"), buyOrder.BuyOn.ToString("MMM d")); } public class StockBuyOrder { public string Symbol { get; set; } public int Quantity { get; set; } public DateTime BuyOn { get; set; } public StockBuyOrder() { BuyOn = DateTime.Now; } } This is a contrived do-nothing example that simply echoes back what was passed in, but it demonstrates how you can pass complex data to a callback method. On the client side we now have a very simple form that captures the three values on a form: <fieldset> <legend>Post a Stock Buy Order</legend> Enter a symbol: <input type="text" name="txtBuySymbol" id="txtBuySymbol" value="GLD" />&nbsp;&nbsp; Qty: <input type="text" name="txtBuyQty" id="txtBuyQty" value="10" style="width: 50px" />&nbsp;&nbsp; Buy on: <input type="text" name="txtBuyOn" id="txtBuyOn" value="<%= DateTime.Now.ToString("d") %>" style="width: 70px;" /> <input type="button" id="btnBuyStock" value="Buy Stock" /> <div id="divStockBuyMessage" class="errordisplay" style="display:none"></div> </fieldset> The completed form and demo then looks something like this:   The client side code that picks up the input values and assigns them to object properties and sends the AJAX request looks like this: $("#btnBuyStock").click(function () { // create an object map that matches StockBuyOrder signature var buyOrder = { Symbol: $("#txtBuySymbol").val(), Quantity: $("#txtBuyQty").val() * 1, // number Entered: new Date() } ajaxCallMethod("SampleService.ashx", "BuyStock", [buyOrder], function (result) { $("#divStockBuyMessage").text(result).fadeIn(1000); }, onPageError); }); The code creates an object and attaches the properties that match the server side object passed to the BuyStock method. Each property that you want to update needs to be included and the type must match (ie. string, number, date in this case). Any missing properties will not be set but also not cause any errors. Pass POST data instead of Objects In the last example I collected a bunch of values from form variables and stuffed them into object variables in JavaScript code. While that works, often times this isn't really helping - I end up converting my types on the client and then doing another conversion on the server. If lots of input controls are on a page and you just want to pick up the values on the server via plain POST variables - that can be done too - and it makes sense especially if you're creating and filling the client side object only to push data to the server. Let's add another method to the server that once again lets us buy a stock. But this time let's not accept a parameter but rather send POST data to the server. Here's the server method receiving POST data: [CallbackMethod] public string BuyStockPost() { StockBuyOrder buyOrder = new StockBuyOrder(); buyOrder.Symbol = Request.Form["txtBuySymbol"]; ; int qty; int.TryParse(Request.Form["txtBuyQuantity"], out qty); buyOrder.Quantity = qty; DateTime time; DateTime.TryParse(Request.Form["txtBuyBuyOn"], out time); buyOrder.BuyOn = time; // Or easier way yet //FormVariableBinder.Unbind(buyOrder,null,"txtBuy"); var server = new StockServer(); var quote = server.GetStockQuote(buyOrder.Symbol); if (quote == null) throw new ApplicationException("Invalid or missing stock symbol."); return string.Format("You're buying {0} shares of {1} ({2}) stock at {3} for a total of {4} on {5}.", buyOrder.Quantity, quote.Company, quote.Symbol, quote.LastPrice.ToString("c"), (quote.LastPrice * buyOrder.Quantity).ToString("c"), buyOrder.BuyOn.ToString("MMM d")); } Clearly we've made this server method take more code than it did with the object parameter. We've basically moved the parameter assignment logic from the client to the server. As a result the client code to call this method is now a bit shorter since there's no client side shuffling of values from the controls to an object. $("#btnBuyStockPost").click(function () { ajaxCallMethod("SampleService.ashx", "BuyStockPost", [], // Note: No parameters - function (result) { $("#divStockBuyMessage").text(result).fadeIn(1000); }, onPageError, // Force all page Form Variables to be posted { postbackMode: "Post" }); }); The client simply calls the BuyStockQuote method and pushes all the form variables from the page up to the server which parses them instead. The feature that makes this work is one of the options you can pass to the ajaxCallMethod() function: { postbackMode: "Post" }); which directs the function to include form variable POST data when making the service call. Other options include PostNoViewState (for WebForms to strip out WebForms crap vars), PostParametersOnly (default), None. If you pass parameters those are always posted to the server except when None is set. The above code can be simplified a bit by using the FormVariableBinder helper, which can unbind form variables directly into an object: FormVariableBinder.Unbind(buyOrder,null,"txtBuy"); which replaces the manual Request.Form[] reading code. It receives the object to unbind into, a string of properties to skip, and an optional prefix which is stripped off form variables to match property names. The component is similar to the MVC model binder but it's independent of MVC. Returning non-JSON Data CallbackHandler also supports returning non-JSON/XML data via special return types. You can return raw non-JSON encoded strings like this: [CallbackMethod(ReturnAsRawString=true,ContentType="text/plain")] public string HelloWorldNoJSON(string name) { return "Hello " + name + ". Time is: " + DateTime.Now.ToString(); } Calling this method results in just a plain string - no JSON encoding with quotes around the result. This can be useful if your server handling code needs to return a string or HTML result that doesn't fit well for a page or other UI component. Any string output can be returned. You can also return binary data. Stream, byte[] and Bitmap/Image results are automatically streamed back to the client. Notice that you should set the ContentType of the request either on the CallbackMethod attribute or using Response.ContentType. This ensures the Web Server knows how to display your binary response. Using a stream response makes it possible to return any of data. Streamed data can be pretty handy to return bitmap data from a method. The following is a method that returns a stock history graph for a particular stock over a provided number of years: [CallbackMethod(ContentType="image/png",RouteUrl="stocks/history/graph/{symbol}/{years}")] public Stream GetStockHistoryGraph(string symbol, int years = 2,int width = 500, int height=350) { if (width == 0) width = 500; if (height == 0) height = 350; StockServer server = new StockServer(); return server.GetStockHistoryGraph(symbol,"Stock History for " + symbol,width,height,years); } I can now hook this up into the JavaScript code when I get a stock quote. At the end of the process I can assign the URL to the service that returns the image into the src property and so force the image to display. Here's the changed code: $("#btnStockQuote").click(function () { var symbol = $("#txtSymbol").val(); ajaxCallMethod("SampleService.ashx", "GetStockQuote", [symbol], function (quote) { $("#divStockDisplay").fadeIn(1000); $("#stockCompany").text(quote.Company + " (" + quote.Symbol + ")"); $("#stockLastPrice").text(quote.LastPrice); $("#stockQuoteTime").text(quote.LastQuoteTime.formatDate("MMM dd, hh:mmt")); // display a stock chart $("#imgStockHistory").attr("src", "stocks/history/graph/" + symbol + "/2"); },onPageError); }); The resulting output then looks like this: The charting code uses the new ASP.NET 4.0 Chart components via code to display a bar chart of the 2 year stock data as part of the StockServer class which you can find in the sample download. The ability to return arbitrary data from a service is useful as you can see - in this case the chart is clearly associated with the service and it's nice that the graph generation can happen off a handler rather than through a page. Images are common resources, but output can also be PDF reports, zip files for downloads etc. which is becoming increasingly more common to be returned from REST endpoints and other applications. Why reinvent? Obviously the examples I've shown here are pretty basic in terms of functionality. But I hope they demonstrate the core features of AJAX callbacks that you need to work through in most applications which is simple: return data, send back data and potentially retrieve data in various formats. While there are other solutions when it comes down to making AJAX callbacks and servicing REST like requests, I like the flexibility my home grown solution provides. Simply put it's still the easiest solution that I've found that addresses my common use cases: AJAX JSON RPC style callbacks Url based access XML and JSON Output from single method endpoint XML and JSON POST support, querystring input, routing parameter mapping UrlEncoded POST data support on callbacks Ability to return stream/raw string data Essentially ability to return ANYTHING from Service and pass anything All these features are available in various solutions but not together in one place. I've been using this code base for over 4 years now in a number of projects both for myself and commercial work and it's served me extremely well. Besides the AJAX functionality CallbackHandler provides, it's also an easy way to create any kind of output endpoint I need to create. Need to create a few simple routines that spit back some data, but don't want to create a Page or View or full blown handler for it? Create a CallbackHandler and add a method or multiple methods and you have your generic endpoints.  It's a quick and easy way to add small code pieces that are pretty efficient as they're running through a pretty small handler implementation. I can have this up and running in a couple of minutes literally without any setup and returning just about any kind of data. Resources Download the Sample NuGet: Westwind Web and AJAX Utilities (Westwind.Web) ajaxCallMethod() Documentation Using the AjaxMethodCallback WebForms Control West Wind Web Toolkit Home Page West Wind Web Toolkit Source Code © Rick Strahl, West Wind Technologies, 2005-2011Posted in ASP.NET  jQuery  AJAX   Tweet (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • No, iCloud Isn’t Backing Them All Up: How to Manage Photos on Your iPhone or iPad

    - by Chris Hoffman
    Are the photos you take with your iPhone or iPad backed up in case you lose your device? If you’re just relying on iCloud to manage your important memories, your photos may not be backed up at all. Apple’s iCloud has a photo-syncing feature in the form of “Photo Stream,” but Photo Stream doesn’t actually perform any long-term backups of your photos. iCloud’s Photo Backup Limitations Assuming you’ve set up iCloud on your iPhone or iPad, your device is using a feature called “Photo Stream” to automatically upload the photos you take to your iCloud storage and sync them across your devices. Unfortunately, there are some big limitations here. 1000 Photos: Photo Stream only backs up the latest 1000 photos. Do you have 1500 photos in your Camera Roll folder on your phone? If so, only the latest 1000 photos are stored in your iCloud account online. If you don’t have those photos backed up elsewhere, you’ll lose them when you lose your phone. If you have 1000 photos and take one more, the oldest photo will be removed from your iCloud Photo Stream. 30 Days: Apple also states that photos in your Photo Stream will be automatically deleted after 30 days “to give your devices plenty of time to connect and download them.” Some people report photos aren’t deleted after 30 days, but it’s clear you shouldn’t rely on iCloud for more than 30 days of storage. iCloud Storage Limits: Apple only gives you 5 GB of iCloud storage space for free, and this is shared between backups, documents, and all other iCloud data. This 5 GB can fill up pretty quickly. If your iCloud storage is full and you haven’t purchased any more storage more from Apple, your photos aren’t being backed up. Videos Aren’t Included: Photo Stream doesn’t include videos, so any videos you take aren’t automatically backed up. It’s clear that iCloud’s Photo Stream isn’t designed as a long-term way to store your photos, just a convenient way to access recent photos on all your devices before you back them up for real. iCloud’s Photo Stream is Designed for Desktop Backups If you have a Mac, you can launch iPhoto and enable the Automatic Import option under Photo Stream in its preferences pane. Assuming your Mac is on and connected to the Internet, iPhoto will automatically download photos from your photo stream and make local backups of them on your hard drive. You’ll then have to back up your photos manually so you don’t lose them if your Mac’s hard drive ever fails. If you have a Windows PC, you can install the iCloud Control Panel, which will create a Photo Stream folder on your PC. Your photos will be automatically downloaded to this folder and stored in it. You’ll want to back up your photos so you don’t lose them if your PC’s hard drive ever fails. Photo Stream is clearly designed to be used along with a desktop application. Photo Stream temporarily backs up your photos to iCloud so iPhoto or iCloud Control Panel can download them to your Mac or PC and make a local backup before they’re deleted. You could also use iTunes to sync your photos from your device to your PC or Mac, but we don’t really recommend it — you should never have to use iTunes. How to Actually Back Up All Your Photos Online So Photo Stream is actually pretty inconvenient — or, at least, it’s just a way to temporarily sync photos between your devices without storing them long-term. But what if you actually want to automatically back up your photos online without them being deleted automatically? The solution here is a third-party app that does this for you, offering the automatic photo uploads with long-term storage. There are several good services with apps in the App Store: Dropbox: Dropbox’s Camera Upload feature allows you to automatically upload the photos — and videos — you take to your Dropbox account. They’ll be easily accessible anywhere there’s a Dropbox app and you can get much more free Dropbox storage than you can iCloud storage. Dropbox will never automatically delete your old photos. Google+: Google+ offers photo and video backups with its Auto Upload feature, too. Photos will be stored in your Google+ Photos — formerly Picasa Web Albums — and will be marked as private by default so no one else can view them. Full-size photos will count against your free 15 GB of Google account storage space, but you can also choose to upload an unlimited amount of photos at a smaller resolution. Flickr: The Flickr app is no longer a mess. Flickr offers an Auto Upload feature for uploading full-size photos you take and free Flickr accounts offer a massive 1 TB of storage for you to store your photos. The massive amount of free storage alone makes Flickr worth a look. Use any of these services and you’ll get an online, automatic photo backup solution you can rely on. You’ll get a good chunk of free space, your photos will never be automatically deleted, and you can easily access them from any device. You won’t have to worry about storing local copies of your photos and backing them up manually. Apple should fix this mess and offer a better solution for long-term photo backup, especially considering the limitations aren’t immediately obvious to users. Until they do, third-party apps are ready to step in and take their place. You can also automatically back up your photos to the web on Android with Google+’s Auto Upload or Dropbox’s Camera Upload. Image Credit: Simon Yeo on Flickr     

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  • Prevent Changing the Screen Saver and Wallpaper in Windows 7

    - by Mysticgeek
    Sometimes you might not want users to have the ability to change Screen Savers and Wallpaper on Windows 7 workstations. Today we look at how to prevent them from changing either one or both. You might administer computers in your home or small office and find it annoying when users continuously change the wallpaper and Screen Savers to something obnoxious. A lot of times they might be inexperienced users and download these so-called “wonderful and free” Screen Saver/Wallpaper packages from shady sites that include loads of Spyware. Preventing users from changing them is another helpful tool to avoid wasteful time spent switching things back. Prevent Changing Screensavers & Wallpaper Using Group Policy Editor  Note: This method uses Group Policy which is not available in Home versions on Windows 7. Open the Start Menu and enter gpedit.msc into the Search box and hit Enter. When Local Group Policy Editor opens, navigate to User Configuration \ Administrative Templates \ Control Panel \ Personalization. Then in the right column double-click on Prevent changing desktop background. Now check the radio button next to Enabled, then click OK. Back on the Group Policy Screen, double-click on Prevent changing screen saver. In the next screen select the radio button next to Enable, click OK, then close out of Group Policy Editor. Now when a user goes into the Personalization section, the Desktop Background hyperlink is now grayed out and inactive. Notice the message One or more of the settings on this page has been disabled by the system administrator at the bottom of the section. If they click to change the Screen Saver, an error message will pop up letting them know the function is disabled. Prevent Changing Screensavers & Wallpaper Using a Registry Hack You can also make a couple Registry changes to prevent users from changing the Wallpaper & Screen Saver…which will work on Home versions of Windows 7. Before making any Registry changes make sure you back it up first. Open the Registry by typing regedit into the Search box in the Start menu and hit Enter. First we’ll start with the Wallpaper. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System and create a new String Value and name it Wallpaper. Then modify the Value data to point to the location of the Wallpaper you want it to always be. Where in this example it’s our main wallpaper on our local drive…then click OK. Now let’s make sure they can’t change the Screen Saver. In the same Registry location, we need to make a new DWORD (32-bit) Value. Give it the Value name of NoDispScrSavPage and the value data of “1” and click OK. Close out of the Registry and restart the machine or simply log off then back on again for the changes to take effect. Results For the Wallpapers, a user can still go in and see the selections, however if they try to change it to something else… It will just go back to the Personalization screen and no changes will be made, as we set the value to only be the background we specified. If the user tries to make a change to the Screen Saver, the hyperlink will be grayed out and inactive, and the message One or more of the settings on this page has been disabled by the system administrator will be displayed at the bottom of the section. Conclusion If you’re tired of users changing the Wallpaper and Screen Saver, and want another way to help avoid Malware, locking down these settings can help a lot. Again, before making any changes to the Registry, make sure to back it up. These settings should work in Vista and XP as well. Similar Articles Productive Geek Tips Save 1-4% More Battery Life With Windows Vista Battery SaverCustomize Your Windows Vista Logon ScreenEnable "Ubuntu Style" Logons in Windows VistaManage the Delete Confirmation Dialog box in Windows 7Dual Monitors: Use a Different Wallpaper on Each Desktop TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Fun with 47 charts and graphs Tomorrow is Mother’s Day Check the Average Speed of YouTube Videos You’ve Watched OutlookStatView Scans and Displays General Usage Statistics How to Add Exceptions to the Windows Firewall Office 2010 reviewed in depth by Ed Bott

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  • Animations in FBX exported from Maya are anchored in the wrong place

    - by Simon P Stevens
    We are trying to export a model and animation from Maya into Unity3d. In Maya, the model is anchored (pivot point) at the feet (and the body moves up and down). However after we have performed the FBX export, and imported the file into Unity the model is now appears to be anchored by the waist/head and the feet move. These example videos probably help explain the problem more clearly: Example video - Maya - Correct Example video - Unity - Wrong We have also noticed that if we take the FBX file and import it back into Maya we have exactly the same problem. It seems to be that the constraints no longer work after the FBX is reimported back to Maya, which just kills the connection between the joints and the control objects. When we exported the FBX we have tried checking the 'bake animations' check box. The fact that the same problem exist when importing the FBX back into both Maya and Unity suggests that the source of the problem is most likely with the Maya FBX export. Has anyone encountered this problem before and have any ideas how to fix it?

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  • First Post

    - by Allan Ritchie
    It has been a while since I've had a blog, but I'm back into the open source dev and decided to get back into things.  I had a blog a few years back when NHibernate was infant (0.8 or something) and I was working with the Wilson ORMapper (www.ormapper.net) at the time.  Anyhow, I'm still working with NHibernate (particularily the exciting v3 alpha 1) and Castle framework. I've also written a .NET ExtDirect stack for which I'll be writing a few articles around due to its flexibility.  I decided to write yet another communication stack because all the implementations I found on the Ext forums were lacking any sort of flexibility.  So stay tuned... I'll be presenting a bunch of the extension points.

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  • What You Said: How You Keep Your Email SPAM Free and Tidy

    - by Jason Fitzpatrick
    Earlier this week we asked you to share your favorite tips and tricks for keeping your inbox tidy. Now we’re back to share your–rather aggressive–SPAM dodging tricks. HTG readers are serious about beating back SPAM. While some readers such as TechGeek01 took a fairly laid back approach to junk mail: I usually just read emails, and delete them when my inbox gets kinda full. As for spam, I mark it as such, and the automated spam filter usually catches it the next time. It’s a fairly simple method, I know, but it’s efficient, and takes almost no effort, other than a monthly cleaning. For other readers it was outright war. ArchersCall uses a system of layers and whitelists: I have a triple system and rarely see spam. How to Banish Duplicate Photos with VisiPic How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It?

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  • Books and stories on programming culture, specifically in the 80's / early 90's

    - by Ivo van der Wijk
    I've enjoyed a number of (fiction/non-fiction books) about hacker culture and running a software business in the 80's, 90's. For some reason things seemed so much more exciting back then. Examples are: Microserfs (Douglas Coupland) Accidental Empires (Robert X. Cringely Almost Pefect (W.E. Peterson, online!) Coders at Work (Peter Seibel) Today I'm an entrepeneur and programmer. Back in the 80's a I was a young geek hacking DOS TSR's and coding GWBasic / QBasic. In the 90's I was a C.S. university student, experiencing the rise of the Internet world wide. When reading these books running a software business seemed so much more fun than it is nowadays. Things used to be so much simpler, opportunities seemed to be everywhere and the startups seemed to work with much more real problems (inventing spreadsheets, writing word processors in assembly on 6 different platforms) than all our current web 2.0 social networking toys. Does anyone share these feelings? Does anyone have any good (personal) stories from back then or know of other good books to read?

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  • Accidentally Uninstalled Ubuntu Desktop and Anacron. Reinstalled. What Can I Expect?

    - by Volomike
    Unfortunately when I installed the cron package to take a look at it, I didn't realize that I was also uninstalling Ubuntu Desktop and Anacron. Crap!!! So, I then did apt-get install anacron ubuntu-desktop, which also removed fcron. However, I need to know what instability issues I may now encounter because I have done this change and changed it back. I mean, now that anacron is back and ubuntu-desktop is back, am I out of the woods? Or, will I lose any important jobs that need to run periodically from anacron?

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  • How do I remap the buttons on an Apple Mighty Mouse?

    - by Jonathan.
    I just started using Ubuntu instead of Windows, my initial reaction was "omg this is awful", but after a while it grew on me, and I don't plan on going back to Windows. However I have an Apple Mighty Mouse which I was given today, and the buttons on it don't quite work. Left and right click work, so does scrolling right and down, also the back button works. However the forward button goes back, and the scroll up button sometimes scrolls down, scrolling left just doesn't work. Is there a way to fix this? Like remap the buttons? I'm not entirely sure how the driver thing works in Ubuntu?

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  • Backspace key not working

    - by Adi
    I have two keyborad keys, "Back" and "Forward". Forward works like it should, here is the output from xev for it: KeyPress event, serial 36, synthetic NO, window 0x4600001, root 0x175, subw 0x0, time 16491048, (21,-17), root:(771,35), state 0x10, keycode 167 (keysym 0x1008ff27, XF86Forward), same_screen YES, XLookupString gives 0 bytes: XmbLookupString gives 0 bytes: XFilterEvent returns: False KeyRelease event, serial 36, synthetic NO, window 0x4600001, root 0x175, subw 0x0, time 16491272, (21,-17), root:(771,35), state 0x10, keycode 167 (keysym 0x1008ff27, XF86Forward), same_screen YES, XLookupString gives 0 bytes: XFilterEvent returns: False Back on the other hand gives this from xev FocusOut event, serial 36, synthetic NO, window 0x4600001, mode NotifyGrab, detail NotifyAncestor FocusIn event, serial 36, synthetic NO, window 0x4600001, mode NotifyUngrab, detail NotifyAncestor KeymapNotify event, serial 36, synthetic NO, window 0x0, keys: 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Can someone help me make Back work? I don't understand why X generats Focus events for it..

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  • Download mirrors down after fresh installation

    - by user169866
    I dont know whats the problem but it seems after every fresh installation of ubuntu in any device (have started noticing this problem since ubuntu 11.04) the connection to the software sources are down. I cannot download any software from either apt-get or software center. Also i cannot use the Universal Source for packages like chromium, etc. And then suddenly after a few days, the mirrors are back up again!! Its normal back again! I dont know what the problem is, but it happens every time. Is there any solution to this or we just have to wait for a few days till the mirrors are back again? (and I have also tried changing the download server, It doesn't helps!)

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  • First of all...

    - by devboy00
    First of all, this is going to be about my long (hopefully not) and painful (most definitely) climb back into the saddle after spending all of the intervening years between .NET 1.1 and now being a PHB.  I've half-heartedly attempted to get back up to speed a couple of times, but THIS time I actually have some coding to do, AND the geeks are so amped up about all of the new technologies, I really have to do this. So...  Once again, .NET 1.1.  Right now I'm getting ready to work on a site that incorporates Fluent nHibernate, MVC, Spark, and some conventions based coding practices.  Along the way, I'll have to learn about Lambda expressions and other cool stuff that I've missed out on in the last bazillion years since I seriously coded.  Hopefully this will be a guide, or a warning for those of you who feel the need to get off the sidelines and get back into the game. Yeah, that's it for now.

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  • My domain PageRank shows as unavailable, why is that?

    - by Emerson
    My domain, http://www.anovaordemmundial.com , has been snatched by some opportunist when I failed to renew the domain. I know, it's all my fault :/ . After I have being ripped off and bought my domain back, and everything is configured and working, the pagerank for that domain shows as unavailable. Also searches for "nova ordem mundial" (in portuguese), which used to show my domain as the first result in searches in any language, now don't show it anymore. Do you think this is something temporary and it will recover its pagerank after a full crawl by google? There exists hundreds of sites pointing to my domain, that is why I got the previous relevance in searches. The domain is back for more than 5 days already. In reality, bing already Is there anything I can do to help get my domain back to its pagerank??? Thanks for the help!

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  • My error with upgrading 4.0 to 4.2- What NOT to do...

    - by Steve Tunstall
    Last week, I was helping a client upgrade from the 2011.1.4.0 code to the newest 2011.1.4.2 code. We downloaded the 4.2 update from MOS, upload and unpacked it on both controllers, and upgraded one of the controllers in the cluster with no issues at all. As this was a brand-new system with no networking or pools made on it yet, there were not any resources to fail back and forth between the controllers. Each controller had it's own, private, management interface (igb0 and igb1) and that's it. So we took controller 1 as the passive controller and upgraded it first. The first controller came back up with no issues and was now on the 4.2 code. Great. We then did a takeover on controller 1, making it the active head (although there were no resources for it to take), and then proceeded to upgrade controller 2. Upon upgrading the second controller, we ran the health check with no issues. We then ran the update and it ran and rebooted normally. However, something strange then happened. It took longer than normal to come back up, and when it did, we got the "cluster controllers on different code" error message that one gets when the two controllers of a cluster are running different code. But we just upgraded the second controller to 4.2, so they should have been the same, right??? Going into the Maintenance-->System screen of controller 2, we saw something very strange. The "current version" was still on 4.0, and the 4.2 code was there but was in the "previous" state with the rollback icon, as if it was the OLDER code and not the newer code. I have never seen this happen before. I would have thought it was a bad 4.2 code file, but it worked just fine with controller 1, so I don't think that was it. Other than the fact the code did not update, there was nothing else going on with this system. It had no yellow lights, no errors in the Problems section, and no errors in any of the logs. It was just out of the box a few hours ago, and didn't even have a storage pool yet. So.... We deleted the 4.2 code, uploaded it from scratch, ran the health check, and ran the upgrade again. once again, it seemed to go great, rebooted, and came back up to the same issue, where it came to 4.0 instead of 4.2. See the picture below.... HERE IS WHERE I MADE A BIG MISTAKE.... I SHOULD have instantly called support and opened a Sev 2 ticket. They could have done a shared shell and gotten the correct Fishwork engineer to look at the files and the code and determine what file was messed up and fixed it. The system was up and working just fine, it was just on an older code version, not really a huge problem at all. Instead, I went ahead and clicked the "Rollback" icon, thinking that the system would rollback to the 4.2 code.   Ouch... What happened was that the system said, "Fine, I will delete the 4.0 code and boot to your 4.2 code"... Which was stupid on my part because something was wrong with the 4.2 code file here and the 4.0 was just fine.  So now the system could not boot at all, and the 4.0 code was completely missing from the system, and even a high-level Fishworks engineer could not help us. I had messed it up good. We could only get to the ILOM, and I had to re-image the system from scratch using a hard-to-get-and-use FishStick USB drive. These are tightly controlled and difficult to get, almost always handcuffed to an engineer who will drive out to re-image a system. This took another day of my client's time.  So.... If you see a "previous version" of your system code which is actually a version higher than the current version... DO NOT ROLL IT BACK.... It did not upgrade for a very good reason. In my case, after the system was re-imaged to a code level just 3 back, we once again tried the same 4.2 code update and it worked perfectly the first time and is now great and stable.  Lesson learned.  By the way, our buddy Ryan Matthews wanted to point out the best practice and supported way of performing an upgrade of an active/active ZFSSA, where both controllers are doing some of the work. These steps would not have helpped me for the above issue, but it's important to follow the correct proceedure when doing an upgrade. 1) Upload software to both controllers and wait for it to unpack 2) On controller "A" navigate to configuration/cluster and click "takeover" 3) Wait for controller "B" to finish restarting, then login to it, navigate to maintenance/system, and roll forward to the new software. 4) Wait for controller "B" to apply the update and finish rebooting 5) Login to controller "B", navigate to configuration/cluster and click "takeover" 6) Wait for controller "A" to finish restarting, then login to it, navigate to maintenance/system, and roll forward to the new software. 7) Wait for controller "A" to apply the update and finish rebooting 8) Login to controller "B", navigate to configuration/cluster and click "failback"

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  • Can I test my affiliate ID on a dummy webpage without it being suspended?

    - by user359650
    I've recently applied for an Amazon affiliate program (which was accepted) as I'm planning on advertising books I read, on my website. Before going live with my website, I would like to: 1 -test the whole affiliate program to make sure it's working properly. 2 -buy the books I will review and promote on my website under my own affiliate program in order to get some cash back and therefore save money. To do so, I thought about setting up a simple HTML page (on the actual domain I applied for) which will just list the products I will buy before going live. That way I test, get some cash back, and don't expose my website (Brand, content...) before going live. Can I do this without having my account suspended by Amazon (i.e. won't Amazon think I only applied to the program to get some cash back, will Amazon be happy with receiving affiliate traffic from an almost empty website...) ?

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  • In dual boot PC, the boot/GRUB menu suddenly disappeared (Ubuntu option is not appearing anymore)

    - by iammilind
    I have been using Ubuntu 13.04 as my primary OS for quite sometime on Sony VAIO laptop with other OS being windows 8 (never use it). Till today, everything was fine. In the evening I had shut down my PC and closed the lid; Typically I do this when the shutting down screen is still on. But probably this time it was fatal. When I again restarted my PC, now no menu is appearing for selecting OS and it directly goes for Windows 8. My question is similar to this thread, but I don't have Ubuntu CD as I had installed using pen drive sometime back. Is there any (genuine or workaround) easier way to get back the GRUB menu back in the place? Note that keyboard shortcuts in Sony VAIO is different, here I have an "Assist" menu as well to get those internal options.

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  • Is there a way to group 2 or 3 gui windows so that they don't get lost behind other open windows?

    - by Gonzalo
    For instance floating panels and main window in Gimp are independent windows. If I change focus to a full window (e.g. Firefox by doing Alt-Shift) and go back to the main Gimp window I don't get back the floating panels also (I have to change to them as well in order to see them). It would be great if the 3 windows can be "tied" (or linked) together in order that they don't get lost behind other open windows when I change back to (make active window) any of them? I think this configuration (if it exists) should show itself more obviously in the gnome environment. This question seems to address the same problem but it doesn't seem to be accurately answered.

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  • Cannot sleep/standby in Ubuntu 12.04

    - by mstaessen
    Yesterday, I installed Ubuntu 12.04 Desktop i386 on my netbook (HP Mini 311c). I am unable to use the sleep mode. When I press the suspend button (or do sudo pm-suspend), the screen flickers but the computer does not power off. Even worse, the screen comes back up and I'm back where I left off. Hibernating does work (although it is not available in Power Management). I have to use pm-hibernate to make that work. I'm using the 3.2.0.20 kernel and Gnome 3.3.92 (Unity, especially compiz, is a resource hog). Before Ubuntu 12.04, I was using Mint Linux 12 with the 3.0 kernel and everything worked fine back then. Any help is much appreciated because this is driving me crazy.

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  • What do developers want to learn at their next startup?

    - by William Pietri
    As a developer, i know how much I like learning new stuff. Now that I'm hiring developers for my startup, I know I can't compete with Google's zillion-dollar bonuses and fancy cafeterias, but we are rich with opportunities for curious people to learn. I want to set things up to support that. So if you're a developer likely to join a startup, what do you want to learn? Product things? Business things? User research, design, or tech ops things? Or if it's more technical learning you're after, do you want to go deeper in what you know (e.g., back end learning back end) or cross-train (e.g., front end learning back end)? Or is there something else entirely?

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  • Proper response for a REST insert - full new record, or just the record id value?

    - by Keith Palmer
    I'm building a REST API which allows inserts (POST, not idempotent) and updates (PUT, idempotent) requests to add/update database to our application. I'm wondering if there are any standards or best practices regarding what data we send back to the client in the response for a POST (insert) operation. We need to send back at least a record ID value (e.g. your new record is record #1234). Should we respond with the full object? (e.g. essentially the same response they'd get back from a "GET /object_type/1234" request) Should we respond with only the new ID value? (e.g. "{ id: 1234 }", which means that if they want to fetch the whole record they need to do an additional HTTP GET request to grab the full record) A redirect header pointing them to the URL for the full object? Something else entirely?

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  • Copy a Ubuntu install?

    - by Hailwood
    So short story is that I am wanting to grab my ubuntu install, back up to an external disk, delete everything from my hdd, repartition my hdd, put my ubuntu install back. Long story is. I finally got my recovery discs, so I do not need to recovery partitions, not the mention my hdd is kinda messy, So I am going to wipe it and put everything back. Thing is I don't want to have to re-install everything, I would rather just copy/paste my ubuntu install if possible. Oh, What I should also mention is that I will be dual booting windows!

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  • Modeling player mechanics with a finite state machine

    - by K..
    I have three states standing walking jumping When I press D standing transitions to walking. The velocity will be set to a defined value and the player moves. When I release D walking transitions back to standing, which sets the velocity back to 0. When I press W and the state is walking it transitions to jumping, but when the player hits the ground, it goes back to standing. jumping has a transition land that always leads to standing because a state doesn't know about its previous states. Since standing sets a velocity of 0 the player stops walking, when he hits the ground. How do I prevent this?

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  • How to ramp up my data structures skills after a long hibernation

    - by Anon
    I was pretty good with algorithms and data structures once, a long long time ago. Since then, I programmed professionally, and then went to manage a small team, which totally shot my tech skills in this field back. I've decided I want to be a developer again, and work for Google. The thing is, I'm so out of practice, that if I were to be interviewed right now I would surely flunk out in 10 minutes. What training program would you recommend for me to get back into shape? I already started this weekend by going back to the absolute basics and implementing a few sort algorithms, linked list, and hash table. Next, I think I'll read through the entire course material on the other basic data structures and graph algorithms. I want to find a focused set of practical exercises I can do in a relatively short amount of time, to juggle the old brain cells. I know this stuff - I just need to remind myself that I know it.

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