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• Server Controls in ASP.NET MVC without ViewState

  - by imran_ku07

    Introduction :           ASP.NET Web Forms provides a development environment just like GUI or windows application and try to hide statelessness nature of HTTP protocol. For accomplishing this target, Web Forms uses ViewState (a hidden field) to remove the gap between HTTP statelessness and GUI applications. But the problem with this technique is that ViewState size which grows quickly and also go back and forth with every request, as a result it will degrade application performance. In this article i will try to use existing ASP.NET server controls without ViewState.   Description :           When you add a server control which needs viewstate, in the presentation view in ASP.NET MVC application without a form tag, for example,            <asp:TextBox ID="TextBox1" runat="server"></asp:TextBox>            It will shows the following exception,            Control 'TextBox1' of type 'TextBox' must be placed inside a form tag with runat=server             When you place this textbox inside a form tag with runat=server, this will add the following ViewState even when you disable ViewState by using EnableViewState="false"            <input type="hidden" value="/wEPDwUJMjgzMDgzOTgzZGQ6u9CwikhHEW39ObrHyLTPFSboPA==" id="__VIEWSTATE" name="__VIEWSTATE"/>             The solution to this problem is to use the RenderControl method of server control which is simply renders HTML without any ViewState hidden field.         <% TextBox txt = new TextBox();          txt.Text = "abc";          StringBuilder sb = new StringBuilder();          System.IO.StringWriter textwriter = new System.IO.StringWriter(sb);          HtmlTextWriter htmlwriter = new HtmlTextWriter(textwriter);          txt.RenderControl(htmlwriter);  %>        <%= sb.ToString() %>             This will render <input type="text" > without any View State. This technique become very useful when you are using rich server controls like GridView. For example, let's say you have List of Recalls in Model.Recalls, then you will show your tabular data as,     <%  GridView gv = new GridView();          gv.AutoGenerateColumns = true;          gv.DataSource = Model.Recalls;          gv.DataBind();         StringBuilder sb = new StringBuilder();         System.IO.StringWriter textwriter = new System.IO.StringWriter(sb);         HtmlTextWriter htmlwriter = new HtmlTextWriter(textwriter);         gv.RenderControl(htmlwriter);%>            <%= sb.ToString() %>             This code might looks odd in your presentation view. A more better approach is to create a HTML Helper method which contains the above code. Summary :        In some cases you might needs to use existing ASP.NET Web Forms server controls but also dislikes ViewState. In this article i try to solve this gap by using the RenderControl method of Control class. Hopefully you enjoyed and become ready to create HTML helpers for many of the existing server controls.

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• ACORD LOMA Session Highlights Policy Administration Trends

  - by [email protected]

  Helen Pitts, senior product marketing manager for Oracle Insurance, attended and is blogging from the ACORD LOMA Insurance Forum this week. Above: Paul Vancheri, Chief Information Officer, Fidelity Investments Life Insurance Company. Vancheri gave a presentation during the ACORD LOMA Insurance Systems Forum about the key elements of modern policy administration systems and how insurers can mitigate risk during legacy system migrations to safely introduce new technologies. When I had a few particularly challenging honors courses in college my father, a long-time technology industry veteran, used to say, "If you don't know how to do something go ask the experts. Find someone who has been there and done that, don't be afraid to ask the tough questions, and apply and build upon what you learn." (Actually he still offers this same advice today.) That's probably why my favorite sessions at industry events, like the ACORD LOMA Insurance Forum this week, are those that include insight on industry trends and case studies from carriers who share their experiences and offer best practices based upon their own lessons learned. I had the opportunity to attend a particularly insightful session Wednesday as Craig Weber, senior vice president of Celent's Insurance practice, and Paul Vancheri, CIO of Fidelity Life Investments, presented, "Managing the Dynamic Insurance Landscape: Enabling Growth and Profitability with a Modern Policy Administration System." Policy Administration Trends Growing the business is the top issue when it comes to IT among both life and annuity and property and casualty carriers according to Weber. To drive growth and capture market share from competitors, carriers are looking to modernize their core insurance systems, with 65 percent of those CIOs participating in recent Celent research citing plans to replace their policy administration systems. Weber noted that there has been continued focus and investment, particularly in the last three years, by software and technology vendors to offer modern, rules-based, configurable policy administration solutions. He added that these solutions are continuing to evolve with the ongoing aim of helping carriers rapidly meet shifting business needs--whether it is to launch new products to market faster than the competition, adapt existing products to meet shifting consumer and /or regulatory demands, or to exit unprofitable markets. He closed by noting the top four trends for policy administration either in the process of being adopted today or on the not-so-distant horizon for the future: Underwriting and service desktops New business automation Convergence of ultra-configurable and domain content-rich systems Better usability and screen design Mitigating the Risk When Making the Decision to Modernize Third-party analyst research from advisory firms like Celent was a key part of the due diligence process for Fidelity as it sought a replacement for its legacy policy administration system back in 2005, according to Vancheri. The company's business opportunities were outrunning system capability. Its legacy system had not been upgraded in several years and was deficient from a functionality and currency standpoint. This was constraining the carrier's ability to rapidly configure and bring new and complex products to market. The company sought a new, modern policy administration system, one that would enable it to keep pace with rapid and often unexpected industry changes and ahead of the competition. A cross-functional team that included representatives from finance, actuarial, operations, client services and IT conducted an extensive selection process. This process included deep documentation review, pilot evaluations, demonstrations of required functionality and complex problem-solving, infrastructure integration capability, and the ability to meet the company's desired cost model. The company ultimately selected an adaptive policy administration system that met its requirements to: Deliver ease of use - eliminating paper and rework, while easing the burden on representatives to sell and service annuities Provide customer parity - offering Web-based capabilities in alignment with the company's focus on delivering a consistent customer experience across its business Deliver scalability, efficiency - enabling automation, while simplifying and standardizing systems across its technology stack Offer desired functionality - supporting Fidelity's product configuration / rules management philosophy, focus on customer service and technology upgrade requirements Meet cost requirements - including implementation, professional services and licenses fees and ongoing maintenance Deliver upon business requirements - enabling the ability to drive time to market for new products and flexibility to make changes Best Practices for Addressing Implementation Challenges Based upon lessons learned during the company's implementation, Vancheri advised carriers to evaluate staffing capabilities and cultural impacts, review business requirements to avoid rebuilding legacy processes, factor in dependent systems, and review policies and practices to secure customer data. His formula for success: upfront planning + clear requirements = precision execution. Achieving a Return on Investment Vancheri said the decision to replace their legacy policy administration system and deploy a modern, rules-based system--before the economic downturn occurred--has been integral in helping the company adapt to shifting market conditions, while enabling growth in its direct channel sales of variable annuities. Since deploying its new policy admin system, the company has reduced its average time to market for new products from 12-15 months to 4.5 months. The company has since migrated its other products to the new system and retired its legacy system, significantly decreasing its overall product development cycle. From a processing standpoint Vancheri noted the company has achieved gains in automation, information, and ease of use, resulting in improved real-time data edits, controls for better quality, and tax handling capability. Plus, with by having only one platform to manage, the company has simplified its IT environment and is well positioned to deliver system enhancements for greater efficiencies. Commitment to Continuing the Investment In the short and longer term future Vancheri said the company plans to enhance business functionality to support money movement, wire automation, divorce processing on payout contracts and cost-based tracking improvements. It also plans to continue system upgrades to remain current as well as focus on further reducing cycle time, driving down maintenance costs, and integrating with other products. Helen Pitts is senior product marketing manager for Oracle Insurance focused on life/annuities and enterprise document automation.

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• 7 reasons you had to be at JavaOne Latin America 2012

  - by Bruno.Borges

  Yesterday was 12/12/12, and everybody went crazy on Twitter with cool memes like this one. And maybe you are now wondering why I mentioned 7 (seven) on the blog title. Because I want to play numbers? Yes! Today is 7 days after JavaOne Latin America 2012 is over (... and I had to figure out an excuse for taking so long to blog about it...). So unless you were at JavaOne Latin America this year, here are 7 things you missed: OTN Lounge mini-theatreThere was a mini-theatre holding several lightning talks. We had people from SouJava JUG, GoJava JUG, Globalcode, and several other Java gurus and companies running demos, talks, and even more. For example, @drspockbr talked about the ScrumToys project, that demonstrates the power of JSF. Hands On Lab for JAX-RS and WebSocketsOne of the cool things to do during JavaOne is to come to these Hands On labs and really do something using new technologies with the help of experts. This one in particular, was covered by me, Arun Gupta, and Reza Rahman. The HOL had more people than laptops (and we had 48 laptops!) interested on understanding and learning about the new stuff that is coming within Java EE 7. Things like JAX-RS, Server-sent Events and WebSockets. Hey, if you want to try this HOL by yourself, it is available on Github, so go for it! If you have questions, just let me know! Java Community KeynoteThis keynote presented a lot of cool things like startups using Java in their projects, the Duke Awards, SouJava winning the JCP Outstanding Award, the Java Band, and even more! It was really a space where the Java community could present what they are doing and what they want to do. There's a lot of interest on the Adopt-a-JSR program and the Adopt-OpenJDK. There's also an Adopt-a-JavaEE-JSR program! Take a look if you want to participate and Make the Future Java. Java EE (JMS, JAX-RS) sessions from Reza Rahman, the HeavyMetal guyReza is a well know professional and Java EE enthusiast from the communitty who just joined Oracle this year. His sessions were very well attended, perhaps because of a high interest on the new things coming to Java EE 7 like JMS 2.0 and JAX-RS 2.0. If you want to look at what he did at this JavaOne edition, read his blog post. By the way, if you like Java and heavymetal, you should follow him on Twitter as well! :-) Java EE (WebSockets, HTML5) sessions from Arun Gupta, the GlassFish guyIf you don't know Arun Gupta, no worries. You will have time to know about him while you read his Java EE 6 Pocket Guide. Arun has been evangelizing Java EE for a long time, and is now spreading his word about the new upcoming version Java EE 7. He gave one talk about HTML5 Productivity on the Java EE 7 platform, and another one on building web apps with WebSockets. Pretty neat! Arun blogged about JavaOne Latin America as well. Read it here. Java Embedded and JavaFXIf there are two things that are really trending in the Java World right now besides Java EE 7, certainly they are JavaFX and Java Embedded. There were 14 talks covering Java Embedded, from Java Cards to Raspberry.pi, from Java ME to Java on your TV with Ginga-J. The Internet of Things is becoming true, and Java is the only platform today that can connect it all in an standardized and concise way. JavaFX gained a lot of attention too. There were 8 sessions covering what the platform has to offer in terms of Rich User Experience. The JavaFX Scene Builder is an awesome tool to start playing designing an UI, and coding for JavaFX is like coding Swing with 8 hands, one holding your coffee cup. You can achieve a lot, with your two hands (unless, you really have 8 hands, then you can achieve 4 times more :-). If you want to read more about JavaFX, go to Stephen Chin's blog post. GlassFish and Friends Party, 1st edition at JavaOne Lating AmericaThis is probably the thing that I'm most proud. We brought to Brasil the tradition of holding a happy hour for all GlassFish, Java EE friends. This party started almost 7 years ago in San Francisco, and it was about time to bring it to Brazil! The party happened on Tuesday night, right after JavaOne General Keynote, at the Tribeca Pub. We had about 80 attendees and met a lot of Java EE developers there! People from JUGs, Oracle, Locaweb and Red Hat showed up too, including some execs from Oracle that didn't resist and could not miss a party like this one.Lots of caipirinhas, beer and food to everyone, some cool music... even The Fish walking around the party with Juggy!You can see more photos from the party on an album I shared with the recently created GlassFish Brasil community on Google+ here (but you may be more interested in joining the GlassFish english community). There's also more pictures that Arun took and shared on this link. So now you may want to consider coming to Brazil next year! Java EE 7 is on its way, and Brazil is happily and patiently waiting for it, with a lot of enthusiasm. By the way, GlassFish and Java EE 6 just celebrated a Happy Birthday!

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• MySQL Connect Only 10 Days Away - Focus on InnoDB Sessions

  - by Bertrand Matthelié

  Time flies and MySQL Connect is only 10 days away! You can check out the full program here as well as in the September edition of the MySQL newsletter. Mat recently blogged about the MySQL Cluster sessions you’ll have the opportunity to attend, and below are those focused on InnoDB. Remember you can plan your schedule with Schedule Builder. Saturday, 1.00 pm, Room Golden Gate 3: 10 Things You Should Know About InnoDB—Calvin Sun, Oracle InnoDB is the default storage engine for Oracle’s MySQL as of MySQL Release 5.5. It provides the standard ACID-compliant transactions, row-level locking, multiversion concurrency control, and referential integrity. InnoDB also implements several innovative technologies to improve its performance and reliability. This presentation gives a brief history of InnoDB; its main features; and some recent enhancements for better performance, scalability, and availability. Saturday, 5.30 pm, Room Golden Gate 4: Demystified MySQL/InnoDB Performance Tuning—Dimitri Kravtchuk, Oracle This session covers performance tuning with MySQL and the InnoDB storage engine for MySQL and explains the main improvements made in MySQL Release 5.5 and Release 5.6. Which setting for which workload? Which value will be better for my system? How can I avoid potential bottlenecks from the beginning? Do I need a purge thread? Is it true that InnoDB doesn't need thread concurrency anymore? These and many other questions are asked by DBAs and developers. Things are changing quickly and constantly, and there is no “silver bullet.” But understanding the configuration setting’s impact is already a huge step in performance improvement. Bring your ideas and problems to share them with others—the discussion is open, just moderated by a speaker. Sunday, 10.15 am, Room Golden Gate 4: Better Availability with InnoDB Online Operations—Calvin Sun, Oracle Many top Web properties rely on Oracle’s MySQL as a critical piece of infrastructure for serving millions of users. Database availability has become increasingly important. One way to enhance availability is to give users full access to the database during data definition language (DDL) operations. The online DDL operations in recent MySQL releases offer users the flexibility to perform schema changes while having full access to the database—that is, with minimal delay of operations on a table and without rebuilding the entire table. These enhancements provide better responsiveness and availability in busy production environments. This session covers these improvements in the InnoDB storage engine for MySQL for online DDL operations such as add index, drop foreign key, and rename column. Sunday, 11.45 am, Room Golden Gate 7: Developing High-Throughput Services with NoSQL APIs to InnoDB and MySQL Cluster—Andrew Morgan and John Duncan, Oracle Ever-increasing performance demands of Web-based services have generated significant interest in providing NoSQL access methods to MySQL (MySQL Cluster and the InnoDB storage engine of MySQL), enabling users to maintain all the advantages of their existing relational databases while providing blazing-fast performance for simple queries. Get the best of both worlds: persistence; consistency; rich SQL queries; high availability; scalability; and simple, flexible APIs and schemas for agile development. This session describes the memcached connectors and examines some use cases for how MySQL and memcached fit together in application architectures. It does the same for the newest MySQL Cluster native connector, an easy-to-use, fully asynchronous connector for Node.js. Sunday, 1.15 pm, Room Golden Gate 4: InnoDB Performance Tuning—Inaam Rana, Oracle The InnoDB storage engine has always been highly efficient and includes many unique architectural elements to ensure high performance and scalability. In MySQL 5.5 and MySQL 5.6, InnoDB includes many new features that take better advantage of recent advances in operating systems and hardware platforms than previous releases did. This session describes unique InnoDB architectural elements for performance, new features, and how to tune InnoDB to achieve better performance. Sunday, 4.15 pm, Room Golden Gate 3: InnoDB Compression for OLTP—Nizameddin Ordulu, Facebook and Inaam Rana, Oracle Data compression is an important capability of the InnoDB storage engine for Oracle’s MySQL. Compressed tables reduce the size of the database on disk, resulting in fewer reads and writes and better throughput by reducing the I/O workload. Facebook pushes the limit of InnoDB compression and has made several enhancements to InnoDB, making this technology ready for online transaction processing (OLTP). In this session, you will learn the fundamentals of InnoDB compression. You will also learn the enhancements the Facebook team has made to improve InnoDB compression, such as reducing compression failures, not logging compressed page images, and allowing changes of compression level. Not registered yet? You can still save US$ 300 over the on-site fee – Register Now!

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• NoSQL Java API for MySQL Cluster: Questions & Answers

  - by Mat Keep

  The MySQL Cluster engineering team recently ran a live webinar, available now on-demand demonstrating the ClusterJ and ClusterJPA NoSQL APIs for MySQL Cluster, and how these can be used in building real-time, high scale Java-based services that require continuous availability. Attendees asked a number of great questions during the webinar, and I thought it would be useful to share those here, so others are also able to learn more about the Java NoSQL APIs. First, a little bit about why we developed these APIs and why they are interesting to Java developers. ClusterJ and Cluster JPA ClusterJ is a Java interface to MySQL Cluster that provides either a static or dynamic domain object model, similar to the data model used by JDO, JPA, and Hibernate. A simple API gives users extremely high performance for common operations: insert, delete, update, and query. ClusterJPA works with ClusterJ to extend functionality, including - Persistent classes - Relationships - Joins in queries - Lazy loading - Table and index creation from object model By eliminating data transformations via SQL, users get lower data access latency and higher throughput. In addition, Java developers have a more natural programming method to directly manage their data, with a complete, feature-rich solution for Object/Relational Mapping. As a result, the development of Java applications is simplified with faster development cycles resulting in accelerated time to market for new services. MySQL Cluster offers multiple NoSQL APIs alongside Java: - Memcached for a persistent, high performance, write-scalable Key/Value store, - HTTP/REST via an Apache module - C++ via the NDB API for the lowest absolute latency. Developers can use SQL as well as NoSQL APIs for access to the same data set via multiple query patterns – from simple Primary Key lookups or inserts to complex cross-shard JOINs using Adaptive Query Localization Marrying NoSQL and SQL access to an ACID-compliant database offers developers a number of benefits. MySQL Cluster’s distributed, shared-nothing architecture with auto-sharding and real time performance makes it a great fit for workloads requiring high volume OLTP. Users also get the added flexibility of being able to run real-time analytics across the same OLTP data set for real-time business insight. OK – hopefully you now have a better idea of why ClusterJ and JPA are available. Now, for the Q&A. Q & A Q. Why would I use Connector/J vs. ClusterJ? A. Partly it's a question of whether you prefer to work with SQL (Connector/J) or objects (ClusterJ). Performance of ClusterJ will be better as there is no need to pass through the MySQL Server. A ClusterJ operation can only act on a single table (e.g. no joins) - ClusterJPA extends that capability Q. Can I mix different APIs (ie ClusterJ, Connector/J) in our application for different query types? A. Yes. You can mix and match all of the API types, SQL, JDBC, ODBC, ClusterJ, Memcached, REST, C++. They all access the exact same data in the data nodes. Update through one API and new data is instantly visible to all of the others. Q. How many TCP connections would a SessionFactory instance create for a cluster of 8 data nodes? A. SessionFactory has a connection to the mgmd (management node) but otherwise is just a vehicle to create Sessions. Without using connection pooling, a SessionFactory will have one connection open with each data node. Using optional connection pooling allows multiple connections from the SessionFactory to increase throughput. Q. Can you give details of how Cluster J optimizes sharding to enhance performance of distributed query processing? A. Each data node in a cluster runs a Transaction Coordinator (TC), which begins and ends the transaction, but also serves as a resource to operate on the result rows. While an API node (such as a ClusterJ process) can send queries to any TC/data node, there are performance gains if the TC is where most of the result data is stored. ClusterJ computes the shard (partition) key to choose the data node where the row resides as the TC. Q. What happens if we perform two primary key lookups within the same transaction? Are they sent to the data node in one transaction? A. ClusterJ will send identical PK lookups to the same data node. Q. How is distributed query processing handled by MySQL Cluster ? A. If the data is split between data nodes then all of the information will be transparently combined and passed back to the application. The session will connect to a data node - typically by hashing the primary key - which then interacts with its neighboring nodes to collect the data needed to fulfil the query. Q. Can I use Foreign Keys with MySQL Cluster A. Support for Foreign Keys is included in the MySQL Cluster 7.3 Early Access release Summary The NoSQL Java APIs are packaged with MySQL Cluster, available for download here so feel free to take them for a spin today! Key Resources MySQL Cluster on-line demo  MySQL ClusterJ and JPA On-demand webinar  MySQL ClusterJ and JPA documentation MySQL ClusterJ and JPA whitepaper and tutorial

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• IBM Keynote: (hardware,software)–>{IBM.java.patterns}

  - by Janice J. Heiss

  On Sunday evening, September 30, 2012, Jason McGee, IBM Distinguished Engineer and Chief Architect Cloud Computing, along with John Duimovich IBM Distinguished Engineer and Java CTO, gave an information- and idea-rich keynote that left Java developers with much to ponder.Their focus was on the challenges to make Java more efficient and productive given the hardware and software environments of 2012. “One idea that is very interesting is the idea of multi-tenancy,” said McGee, “and how we can move up the spectrum. In traditional systems, we ran applications on dedicated middleware, operating systems and hardware. A lot of customers still run that way. Now people introduce hardware virtualization and share the hardware. That is good but there is a lot more we can do. We can share middleware and the application itself.” McGee challenged developers to better enable the Java language to function in these higher density models. He spoke about the need to describe patterns that help us grasp the full environment that an application needs, whether it’s a web or full enterprise application. Developers need to understand the resources that an application interacts with in a way that is simple and straightforward. The task is to then automate that deployment so that the complexity of infrastructure can be by-passed and developers can live in a simpler world where the cloud can automatically configure the needed environment. McGee argued that the key, something IBM has been working on, is to use a simpler pattern that allows a cloud-based architecture to embrace the entire infrastructure required for an application and make it highly available, scalable and able to recover from failure. The cloud-based architecture would automate the complexity of setting up and managing the infrastructure. IBM has been trying to realize this vision for customers so they can describe their Java application environment simply and allow the cloud to automate the deployment and management of applications. “The point,” explained McGee, “is to package the executable used to describe applications, to drop it into a shared system and let that system provide some intelligence about how to deploy and manage those applications.”John Duimovich on Improvements in JavaMcGee then brought onstage IBM’s Distinguished Engineer and CTO for Java, John Duimovich, who showed the audience ways to deploy Java applications more efficiently.Duimovich explained that, “When you run lots of copies of Java in the cloud or any hypervisor virtualized system, there are a lot of duplications of code and jar files. IBM has a facility called ‘shared classes’ where we put shared code, read only artefacts in a cache that is sharable across hypervisors.” By putting JIT code in ahead of time, he explained that the application server will use 20% less memory and operate 30% faster.  He described another example of how the JVM allows for the maximum amount of sharing that manages the tenants and file sockets and memory use through throttling and control. Duimovich touched on the “thin is in” model and IBM’s Liberty Profile and lightweight runtime for the cloud, which allows for greater efficiency in interacting with the cloud.Duimovich discussed the confusion Java developers experience when, for example, the hypervisor tells them that that they have 8 and then 4 and then 16 cores. “Because hypervisors are virtualized, they can change based on resource needs across the hypervisor layer. You may have 10 instances of an operation system and you may need to reallocate memory, " explained Duimovich.  He showed how to resize LPARs, reallocate CPUs and migrate applications as needed. He explained how application servers can resize thread pools and better use resources based on information from the hypervisors.Java Challenges in Hardware and SoftwareMcGee ended the keynote with a summary of upcoming hardware and software challenges for the Java platform. He noted that one reason developers love Java is it allows them to ignore differences in hardware. He stated that the most important things happening in hardware were in network and storage – in developments such as the speed of SSD, the exploitation of high-speed, low-latency networking, and recent developments such as storage-class memory, and non-volatile main memory. “So we are challenged to maintain the benefits of Java and the abstraction it provides from hardware while still exploiting the new innovations in hardware,” said McGee.McGee discussed transactional messaging applications where developers send messages transactionally persist a message to storage, something traditionally done by backing messages on spinning disks, something mostly outdated. “Now,” he pointed out, “we would use SSD and store it in Flash and get 70,000 messages a second. If we stored it using a PCI express-based flash memory device, it is still Flash but put on a PCI express bus on a card closer to the CPU. This way I get 300,000 messages a second and 25% improvement in latency.” McGee’s central point was that hardware has a huge impact on the performance and scalability of applications. New technologies are enabling developers to build classes of Java applications previously unheard of. “We need to be able to balance these things in Java – we need to maintain the abstraction but also be able to exploit the evolution of hardware technology,” said McGee. According to McGee, IBM's current focus is on systems wherein hardware and software are shipped together in what are called Expert Integrated Systems – systems that are pre-optimized, and pre-integrated together. McGee closed IBM’s engaging and thought-provoking keynote by pointing out that the use of Java in complex applications is increasingly being augmented by a host of other languages with strong communities around them – JavaScript, JRuby, Scala, Python and so forth. Java developers now must understand the strengths and weaknesses of such newcomers as applications increasingly involve a complex interconnection of languages.

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• Silverlight Cream for December 18, 2010 -- #1012

  - by Dave Campbell

  In this Issue: Mark Monster, Kevin Dockx, Jeremy Likness(-2-,-3-), Timmy Kokke, Den Delimarsky, Mike Snow, Samuel Jack(-2-), and Renuka Prasad(-2-). Above the Fold: Silverlight: "Trigger a Storyboard on ViewModel changes" Mark Monster WP7: "Microsoft Push Notification in Windows Phone 7" Renuka Prasad Shoutouts: SilverlightGal sent me the link to The Silverlight Dossier ... I think it's a pretty good start... additions I'd like to see are ways to submit to the various areas. Michael Crump put up a contest that runs from now to January 1st... Win a set of Infragistics Silverlight Controls with Data Visualization!... pretty cool, Michael! If you visit WynApse.com, you'll see I have a subscription to LearnVisualStudio.net... and now they have posted a batch of WP7 videos... 64 of them to be exact... wow!: New video series From SilverlightCream.com: Trigger a Storyboard on ViewModel changes Mark Monster has a great post up about triggering Storyboard on ViewModel changes using the DataTrigger from Blend... cool stuff, and you can also do GoToStateAction or other actions or build yourowndang Trigger Action... fun awaits! ... sorry it took a while to post, Mark... been a tad overloaded here! Working with the Silverlight Rich Text Box control Kevin Dockx has had a post up for a while at SilverlightShow where he takes a good look at the RichText control and it's various capabilities, including source so you can give it a dance yourself. Lessons Learned in Personal Web Page Part 3: Custom Panel and Listbox Jeremy Likness's part 3 of his Personal Web Page lessons learned is covering the tres-cool 3D Panel he did... and he's got it all explained out... building from scratch via a custom panel and a Listbox control... A Silverlight MVVM Feed Reader from Scratch in 30 Minutes Jeremy Likness has a video tutorial showing building an MVVM/Silverlight feedreader in 30 minutes ... plus a couple mods that he noticed after the fact... beat that HTML5 :) Jounce Part 8: Raising Property Changed In Jeremy Likness's latest post, he has number 8 in his series on his MVVM platform, Jounce. This time he's explaining the property changed notification, has a very cool way of doing it, and some interesting comments from readers. Dependency Injection, MVVM, Ninject and Silverlight Timmy Kokke has a great tutorial up with associated demo project on Dependency Injection in MVVM and Silverlight. Some hidden features in the Windows Phone 7 emulator Den Delimarsky shows how to get some of the hidden features on your WP7 emulator like the Call History, Call Settings, and Details about the numbers. Playing sound effects on Windows Phone 7 Mike Snow's latest tip is playing sound effects on your WP7 ... a little bit of XNA here and there, and badabing, badaboom, you got sound! Day 3 of my “Build a Windows Phone 7 game in 3 days” Challenge Samuel Jack has a couple more posts up about his 'Build a WP7 game in 3 Days' challenge... first up is Day 3 from 8:50 to 22:30 ... wow... long day! ... but he's got something good going now... some good external links also Day 3.5 of my “Build a Windows Phone 7 game in 3 days” Challenge Samuel Jack's 3rd day ended with another half-day added on to put on some finishing touches... again, some good external links... and he finished with this Say hello to Simon Squared, my 3.5 day old WP7 Game Microsoft Push Notification in Windows Phone 7 Renuka Prasad has a bunch of material up that I've not been aware of (how did that happen, people??) ... here's the first of a couple of his posts on Code Project ... a very nice tutorial on the Push Notification process... great diagrams and external links. Windows Phone 7 – Toast Notification Using Windows Azure Cloud Service Renuka Prasad has another WP7 post on CodeProject... this one on Toast Notification... and he's using Azure and WCF all rolled into it as well... great diagrams, descriptions and all the code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• The standards that fail us and the intellectual bubble

  - by Jeff

  There has been a great deal of noise in the techie community about standards, and a sudden and unexplainable hate for Flash. This noise isn't coming from consumers... the countless soccer moms, teens and your weird uncle Bob, it's coming from the people who build (or at least claim to build) the stuff those consumers consume. If you could survey the position of consumers on the topic, they'd likely tell you that they just want stuff on the Web to work.The noise goes something like this: Web standards are the correct and right thing to use across the Intertubes, and anything not a part of those standards (Flash) is bad. Furthermore, the more recent noise is centered around the idea that HTML 5, along with Javascript, is the right thing to use. The arguments against Flash are, well, the truth is I haven't seen a good argument. I see anecdotal nonsense about high CPU usage and things I'd never think to check when I'm watching Piano Cat on YouTube, but these aren't arguments to me. Sure, I've seen it crash a browser a few times, but it's totally rare.But let's go back to standards. Yes, standards have played an important role in establishing the ubiquity of the Web. The protocols themselves, TCP/IP and HTTP, have been critical. HTML, which has served us well for a very long time, established an incredible foundation. Javascript did an OK job, and thanks to clever programmers writing great frameworks like JQuery, is becoming more and more useful. CSS is awful (there, I said it, I feel SO much better), and I'll never understand why it's so disconnected and different from anything else. It doesn't help that it's so widely misinterpreted by different browsers. Still, there's no question that standards are a good thing, and they've been good for the Web, consumers and publishers alike.HTML 4 has been with us for more than a decade. In Web years, that might as well be 80. HTML 5, contrary to popular belief, is not a standard, and likely won't be for many years to come. In fact, the Web hasn't really evolved at all in terms of its standards. The tools that generate the standard markup and script have, but at the end of the day, we're still living with standards that are more than ten years old. The "official" standards process has failed us.The Web evolved anyway, and did not wait for standards bodies to decide what to do next. It evolved in part because Macromedia, then Adobe, kept evolving Flash. In the earlier days, it mostly just did obnoxious splash pages, but then it started doing animation, and then rich apps as they added form input. Eventually it found its killer app: video. Now more than 95% of browsers have Flash installed. Consumers are better for it.But I'll do it one better... I'll go out on a limb and say that Flash is a standard. If it's that pervasive, I don't care what you tell me, it's a standard. Just because a company owns it doesn't mean that it's evil or not a standard. And hey, it pains me to say that as a developer, because I think the dev tools are the suck (more on that in a minute). But again, consumers don't care. They don't even pay for Flash. The bottom line is that if I put something Flash based on the Internet, it's likely that my audience will see it.And what about the speed of standards owned by a company? Look no further than Silverlight. Silverlight 2 (which I consider the "real" start to the story) came out about a year and a half ago. Now version 4 is out, and it has come a very long way in its capabilities. If you believe Riastats.com, more than half of browsers have it now. It didn't have to wait for standards bodies and nerds drafting documents, it's out today. At this rate, Silverlight will be on version 6 or 7 by the time HTML 5 is a ratified standard.Back to the noise, one of the things that has continually disappointed me about this profession is the number of people who get stuck in an intellectual bubble, color it with dogmatic principles, and completely ignore the actual marketplace where this stuff all has to live. We aren't machines; Binary thinking that forces us to choose between "open standards" and "proprietary lock-in" (the most loaded b.s. FUD term evar) isn't smart at all. The truth is that the <object> tag has allowed us to build incredible stuff on top of the old standards, and consumers have benefitted greatly. Consumer desire, capitalism, and yes, standards ratified by nerds who think about this stuff for years have all played a role in the broad adoption of the Interwebs.We could all do without the noise. At the end of the day, I'm going to build stuff for the Web that's good for my users, and I'm not going to base my decisions on a techie bubble religion. Imagine what the brilliant minds behind the noise could do for the Web if they joined me in that pursuit.

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• Employee Engagement Q&A with John Brunswick

  - by Kellsey Ruppel

  As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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• SOA Suite 11g Dynamic Payload Testing with soapUI Free Edition

  - by Greg Mally

  Overview Many web service developers use soapUI for various tests like: smoke test, unit test, and load testing because you can get a free edition that is fairly robust. However, if you need to venture into more complex testing that requires a dynamic payload, then the free edition doesn't necessarily make it easy. This feature does exist in soapUI, but for obvious reasons it is in the Pro version. In this blog I will show you how to use soapUI free edition for dynamic payloads in a simplified example. Hopefully this will open the doors for you to expand into more complex scenarios. The following assumes that you have a working knowledge of soapUI and will not go into concepts like setting up a project etc. For the basics, please review the documentation for soapUI: http://www.soapui.org/Getting-Started/. Additionally, we will be using asynchronous web services and you can review the setup for this in my blog: SOA Suite 11g Asynchronous Testing with soapUI. Features in soapUI Free Edition Relating to this Topic The soapUI test tool provides a very feature rich environment that can do many things provided you are willing to go beyond point and click. For this example, we will be leveraging just a couple features for our dynamic payload example: Test Case Properties Scripting with Groovy Basically, we will be using a property as a global variable and we will manipulate that property using a Groovy script. Setting Up Our Property Properties are available throughout soapUI and here is a snippet from the soapUI website defining the locations: Projects : for handling Project scope values, for example a subscription ID TestSuite : for handling TestSuite scoped values, can be seen as "arguments" to a TestSuite TestCases : for handling TestCase scoped values, can be seen as "arguments" to a TestCase Properties TestStep : for providing local values/state within a TestCase Local TestStep properties : several TestStep types maintain their own list of properties specific to their functionality : DataSource, DataSink, Run TestCase MockServices : for handling MockService scoped values/arguments MockResponses : for handling MockResponse scoped values Global Properties : for handling Global properties, optionally from an external source For our example, we will be defining a custom property in a TestCase called SimpleAsyncPayload. The property can be created in either the Custom Properties tab located at the bottom of the Navigator panel when the TestCase is selected in the Navigator or the Properties label in the TestCase editor: Navigator Panel TestCase Editor You will notice that I set a value of “0” for the custom property. For this simplified example, we will need to retrieve that value and manipulate it prior to making the web service request invocation. In order to accomplish this, we will need to get Groovy ;) Let's Get Groovy We will now add a new Groovy Script step to the TestCase called Manipulate Payload: TestCase Editor > Append Step > Groovy Script Once we have added the Groovy Script step to our TestCase, we can open the Groovy Script editor to add the code to: Get the current value of the property we created called SimpleAsyncPayload. Convert the value of the property to an integer. Increment the value. Store the incremented value back into the TestCase property called SimpleAsyncPayload. The script should look something like the following: Groovy Script Editor – Manipulate Payload At this point we can test the script to see if it is working by simply running the TestCase (left-click on the green triangle in the upper left-hand corner of the TestCase editor). To verify if it ran correctly, we can look at the value of the SimpleAsyncPayload property which should now be 1: TestCase Editor – Run Results All that is left to complete the TestCase is to append another step of type Test Request. The information required to append the request is a name and an operation to invoke. In this example we will use the default name and select the SimpleAsyncBPELProcessBingd -> process as the operation (any other information being requested, simply use the defaults unless you are calling an asynchronous operation then do not add any assertions). We are now in familiar ground with the Test Request editor. Depending upon the type of operation you are invoking (synchronous or asynchronous), please update the request with the necessary information (e.g., callback information for asynchronous operations). We will now tweak the Test Request payload to retrieve the value of the SimpleAsyncPayload property. The soapUI editor makes this very simple: right-click in the payload and navigate to the property (e.g., right-click > Get Data.. > TestCase: [Groovy TestCase] > Property [SimpleAsyncPayload]): Test Request Editor – Insert Property Value Your payload should now look something like the following: Test Request Editor – Inserted Property Value Just like before, we are now ready to run the TestCase. If everything goes as expected we should see a response like the following: Message Viewer – Results of TestCase Run We are now setup to be able to run a stress test where the payload will change for each request. This simple example can be expanded to include multiple payload values, complex calculations in the scripts, or whatever can be done via the soapUI scripting. Hopefully you have found this useful and happy testing to you :)

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• Master Data Management Implementation Styles

  - by david.butler(at)oracle.com

  In any Master Data Management solution deployment, one of the key decisions to be made is the choice of the MDM architecture. Gartner and other analysts describe some different Hub deployment styles, which must be supported by a best of breed MDM solution in order to guarantee the success of the deployment project.   Registry Style: In a Registry Style MDM Hub, the various source systems publish their data and a subscribing Hub stores only the source system IDs, the Foreign Keys (record IDs on source systems) and the key data values needed for matching. The Hub runs the cleansing and matching algorithms and assigns unique global identifiers to the matched records, but does not send any data back to the source systems. The Registry Style MDM Hub uses data federation capabilities to build the "virtual" golden view of the master entity from the connected systems.   Consolidation Style: The Consolidation Style MDM Hub has a physically instantiated, "golden" record stored in the central Hub. The authoring of the data remains distributed across the spoke systems and the master data can be updated based on events, but is not guaranteed to be up to date. The master data in this case is usually not used for transactions, but rather supports reporting; however, it can also be used for reference operationally.   Coexistence Style: The Coexistence Style MDM Hub involves master data that's authored and stored in numerous spoke systems, but includes a physically instantiated golden record in the central Hub and harmonized master data across the application portfolio. The golden record is constructed in the same manner as in the consolidation style, and, in the operational world, Consolidation Style MDM Hubs often evolve into the Coexistence Style. The key difference is that in this architectural style the master data stored in the central MDM system is selectively published out to the subscribing spoke systems.   Transaction Style: In this architecture, the Hub stores, enhances and maintains all the relevant (master) data attributes. It becomes the authoritative source of truth and publishes this valuable information back to the respective source systems. The Hub publishes and writes back the various data elements to the source systems after the linking, cleansing, matching and enriching algorithms have done their work. Upstream, transactional applications can read master data from the MDM Hub, and, potentially, all spoke systems subscribe to updates published from the central system in a form of harmonization. The Hub needs to support merging of master records. Security and visibility policies at the data attribute level need to be supported by the Transaction Style hub, as well.   Adaptive Transaction Style: This is similar to the Transaction Style, but additionally provides the capability to respond to diverse information and process requests across the enterprise. This style emerged most recently to address the limitations of the above approaches. With the Adaptive Transaction Style, the Hub is built as a platform for consolidating data from disparate third party and internal sources and for serving unified master entity views to operational applications, analytical systems or both. This approach delivers a real-time Hub that has a reliable, persistent foundation of master reference and relationship data, along with all the history and lineage of data changes needed for audit and compliance tracking. On top of this persistent master data foundation, the Hub can dynamically aggregate transaction data on demand from different source systems to deliver the unified golden view to downstream systems. Data can also be accessed through batch interfaces, published to a message bus or served through a real-time services layer. New data sources can be readily added in this approach by extending the data model and by configuring the new source mappings and the survivorship rules, meaning that all legacy data hubs can be leveraged to contribute their records/rules into the new transaction hub. Finally, through rich user interfaces for data stewardship, it allows exception handling by business analysts to keep it current with business rules/practices while maintaining the reliability of best-of-breed master records.   Confederation Style: In this architectural style, several Hubs are maintained at departmental and/or agency and/or territorial level, and each of them are connected to the other Hubs either directly or via a central Super-Hub. Each Domain level Hub can be implemented using any of the previously described styles, but normally the Central Super-Hub is a Registry Style one. This is particularly important for Public Sector organizations, where most of the time it is practically or legally impossible to store in a single central hub all the relevant constituent information from all departments.   Oracle MDM Solutions can be deployed according to any of the above MDM architectural styles, and have been specifically designed to fully support the Transaction and Adaptive Transaction styles. Oracle MDM Solutions provide strong data federation and integration capabilities which are key to enabling the use of the Confederated Hub as a possible architectural style approach. Don't lock yourself into a solution that cannot evolve with your needs. With Oracle's support for any type of deployment architecture, its ability to leverage the outstanding capabilities of the Oracle technology stack, and its open interfaces for non-Oracle technology stacks, Oracle MDM Solutions provide a low TCO and a quick ROI by enabling a phased implementation strategy.

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• Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

  - by Jürgen Kress

    Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

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• Windows Azure Recipe: Software as a Service (SaaS)

  - by Clint Edmonson

  The cloud was tailor built for aspiring companies to create innovative internet based applications and solutions. Whether you’re a garage startup with very little capital or a Fortune 1000 company, the ability to quickly setup, deliver, and iterate on new products is key to capturing market and mind share. And if you can capture that share and go viral, having resiliency and infinite scale at your finger tips is great peace of mind. Drivers Cost avoidance Time to market Scalability Solution Here’s a sketch of how a basic Software as a Service solution might be built out: Ingredients Web Role – this hosts the core web application. Each web role will host an instance of the software and as the user base grows, additional roles can be spun up to meet demand. Access Control – this service is essential to managing user identity. It’s backed by a full blown implementation of Active Directory and allows the definition and management of users, groups, and roles. A pre-built ASP.NET membership provider is included in the training kit to leverage this capability but it’s also flexible enough to be combined with external Identity providers including Windows LiveID, Google, Yahoo!, and Facebook. The provider model provides extensibility to hook into other industry specific identity providers as well. Databases – nearly every modern SaaS application is backed by a relational database for its core operational data. If the solution is sold to organizations, there’s a good chance multi-tenancy will be needed. An emerging best practice for SaaS applications is to stand up separate SQL Azure database instances for each tenant’s proprietary data to ensure isolation from other tenants. Worker Role – this is the best place to handle autonomous background processing such as data aggregation, billing through external services, and other specialized tasks that can be performed asynchronously. Placing these tasks in a worker role frees the web roles to focus completely on user interaction and data input and provides finer grained control over the system’s scalability and throughput. Caching (optional) – as a web site traffic grows caching can be leveraged to keep frequently used read-only, user specific, and application resource data in a high-speed distributed in-memory for faster response times and ultimately higher scalability without spinning up more web and worker roles. It includes a token based security model that works alongside the Access Control service. Blobs (optional) – depending on the nature of the software, users may be creating or uploading large volumes of heterogeneous data such as documents or rich media. Blob storage provides a scalable, resilient way to store terabytes of user data. The storage facilities can also integrate with the Access Control service to ensure users’ data is delivered securely. Training & Examples These links point to online Windows Azure training labs and examples where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. Developing Applications for the Cloud, 2nd Edition (eBook) This book demonstrates how you can create from scratch a multi-tenant, Software as a Service (SaaS) application to run in the cloud using the latest versions of the Windows Azure Platform and tools. The book is intended for any architect, developer, or information technology (IT) professional who designs, builds, or operates applications and services that run on or interact with the cloud. Fabrikam Shipping (SaaS reference application) This is a full end to end sample scenario which demonstrates how to use the Windows Azure platform for exposing an application as a service. We developed this demo just as you would: we had an existing on-premises sample, Fabrikam Shipping, and we wanted to see what it would take to transform it in a full subscription based solution. The demo you find here is the result of that investigation See my Windows Azure Resource Guide for more guidance on how to get started, including more links web portals, training kits, samples, and blogs related to Windows Azure.

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• Must-see sessions at TCUK11

  - by Roger Hart

  Technical Communication UK is probably the best professional conference I've been to. Last year, I spoke there on content strategy, and this year I'll be co-hosting a workshop on embedded user assistance. Obviously, I'd love people to come along to that; but there are some other sessions I'd like to flag up for anybody thinking of attending. Tuesday 20th Sept - workshops This will be my first year at the pre-conference workshop day, and I'm massively glad that our workshop hasn't been scheduled along-side the one I'm really interested in. My picks: It looks like you're embedding user assistance. Would you like help? My colleague Dom and I are presenting this one. It's our paen to Clippy, to the brilliant idea he represented, and the crashing failure he was. Less precociously, we'll be teaching embedded user assistance, Red Gate style. Statistics without maths: acquiring, visualising and interpreting your data This doesn't need to do anything apart from what it says on the tin in order to be gold dust. But given the speakers, I suspect it will. A data-informed approach is a great asset to technical communications, so I'd recommend this session to anybody event faintly interested. The speakers here have a great track record of giving practical, accessible introductions to big topics. Go along. Wednesday 21st Sept - day one There's no real need to recommend the keynote for a conference, but I will just point out that this year it's Google's Patrick Hofmann. That's cool. You know what else is cool: Focus on the user, the rest follows An intro to modelling customer experience. This is a really exciting area for tech comms, and potentially touches on one of my personal hobby-horses: the convergence of technical communication and marketing. It's all part of delivering customer experience, and knowing what your users need lets you help them, sell to them, and delight them. Content strategy year 1: a tale from the trenches It's often been observed that content strategy is great at banging its own drum, but not so hot on compelling case studies. Here you go, folks. This is the presentation I'm most excited about so far. On a mission to communicate! Skype help their users communicate, but how do they communicate with them? I guess we'll find out. Then there's the stuff that I'm not too excited by, but you might just be. The standards geeks and agile freaks can get together in a presentation on the forthcoming ISO standards for agile authoring. Plus, there's a session on VBA for tech comms. I do have one gripe about day 1. The other big UK tech comms conference, UA Europe, have - I think - netted the more interesting presentation from Ellis Pratt. While I have no doubt that his TCUK case study on producing risk assessments will be useful, I'd far rather go to his talk on game theory for tech comms. Hopefully UA Europe will record it. Thursday 22nd Sept - day two Day two has a couple of slots yet to be confirmed. The rumour is that one of them will be the brilliant "Questions and rants" session from last year. I hope so. It's not ranting, but I'll be going to: RTFMobile: beyond stating the obvious Ultan O'Broin is an engaging speaker with a lot to say, and mobile is one of the most interesting and challenging new areas for tech comms. Even if this weren't a research-based presentation from a company with buckets of technology experience, I'd be going. It is, and you should too. Pattern recognition for technical communicators One of the best things about TCUK is the tendency to include sessions that tackle the theoretical and bring them towards the practical. Kai and Chris delivered cracking and well-received talks last year, and I'm looking forward to seeing what they've got for us on some of the conceptual underpinning of technical communication. Developing an interactive non-text learning programme Annoyingly, this clashes with Pattern Recognition, so I hope at least one of the streams is recorded again this year. The idea of communicating complex information without words us fascinating and this sounds like a great example of this year's third stream: "anything but text". For the localization and DITA crowds, there's rich pickings on day two, though I'm not sure how many of those sessions I'm interested in. In the 13:00 - 13:40 slot, there's an interesting clash between Linda Urban on re-use and training content, and a piece on minimalism I'm sorely tempted by. That's my pick of #TCUK11. I'll be doing a round-up blog after the event, and probably talking a bit more about it beforehand. I'm also reliably assured that there are still plenty of tickets.

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• The Arab HEUG is now a reality, and other random thoughts

  - by user9147039

  I just returned from Doha, Qatar where the first of its kind HEUG (Higher Education User Group) meeting for institutions in the Middle East and North Africa was held at Qatar University and jointly hosted by Damman University from Saudi Arabia. Over 80 delegates attended including representation from education institutions in Oman, Saudi Arabia, Lebanon, and Qatar. There are many other regional HEUG organizations in place (in Australia/New Zealand, APAC, EMEA, as well as smaller regional HEUG’s in the Netherlands, South Africa, and in regions of the US), but it was truly an accomplishment to see this Middle East/North Africa group organize and launch their chapter with a meeting of this quality. To be known as the Arab HEUG going forward, I am excited about the prospects for sharing between the institutions and for the growth of Oracle solutions in the region. In particular the hosts for the event (Qatar University) did a masterful job with logistics and organization, and the quality of the event was a testament to their capabilities. Among the more interesting and enlightening presentations I attended were one from Dammam University on the lessons learned from their implementation of Campus Solutions and transition off of Banner, as well as the use by Qatar University E-business Suite for grants management (both pre-and post-award). The most notable fact coming from this latter presentation was the fit (89%) of e-Business Suite Grants to the university’s requirements. In a few weeks time we will be convening the 5th meeting of the Oracle Education & Research Industry Strategy Council in Redwood Shores (5th since my advent into my current role). The main topics of discussion will be around our Higher Education Applications Strategy for the future (including cloud approaches to ERP (HCM, Finance, and Student Information Systems), how some cases studies on the benefits of leveraging delivered functionality and extensibility in the software (versus customization). On the second day of the event we will turn our attention to Oracle in Research and also budgeting and planning in higher education. Both of these sessions will include significant participation from council members in the form of panel discussions. Our EVP’s for Systems (John Fowler) and for Global Cloud Services and North America application sales (Joanne Olson) will join us for the discussion. I recently read a couple of articles that were surprising to me. The first was from Inside Higher Ed on October 15 entitled, “As colleges prepare for major software upgrades, Kuali tries to woo them from corporate vendors.” It continues to disappointment that after all this time we are still debating whether it is better to build enterprise software through open or community source initiatives when fully functional, flexible, supported, and widely adopted options exist in the marketplace. Over a decade or more ago when these solutions were relatively immature and there was a great deal of turnover in the market I could appreciate the initiatives like Kuali. But let’s not kid ourselves – the real objective of this movement is to counter a perceived predatory commercial software industry. Again, when commercial solutions are deployed as written without significant customization, and standard business processes are adopted, the cost of these solutions (relative to the value delivered) is quite low, and certain much lower than the massive investment (and risk) in in-house developers to support a bespoke community source system. In this era of cost pressures in education and the need to refocus resources on teaching, learning, and research, I believe it’s bordering on irresponsible to continue to pursue open-source ERP. Many of the adopter’s total costs are staggering and have little to show for their efforts and expended resources. The second article was recently in the Chronicle of Higher Education and was entitled “’Big Data’ Is Bunk, Obama Campaign’s Tech Guru Tells University Leaders.” This one was so outrageous I almost don’t want to legitimize it by referencing it here. In the article the writer relays statements made by Harper Reed, President Obama’s former CTO for his 2012 re-election campaign, that big data solutions in education have no relevance and are akin to snake oil. He goes on to state that while he’s a fan of data-driven decision making in education, most of the necessary analysis can be accomplished in Excel spreadsheets. Yeah… right. This is exactly what ails education (higher education in particular). Dozens of shadow and siloed systems running on spreadsheets with limited-to-no enterprise wide initiatives to harness the data-rich environment that is a higher ed institution and transform the data into useable information. I’ll grant Mr. Reed that “Big Data” is overused and hackneyed, but imperatives like improving student success in higher education are classic big data problems that data-mining and predictive analytics can address. Further, higher ed need to be producing a massive amount more data scientists and analysts than are currently in the pipeline, to further this discipline and application of these tools to many many other problems across multiple industries.

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• Walmart and Fusion Apps

  - by ultan o'broin

  Photograph: Misha Vaughan I attended Fusion Apps (yes, I know I am supposed to say "Oracle Fusion Applications", but stuffy old style guides are a turn-off in interwebs conversations) User Experience Advocate (FXA) training in Long Beach, California last week; a suitable location as ODTUG KSCOPE 11 was kicking off and key players were in the area. As a member of Oracle's Apps-UX team I know the Fusion Apps messaging, natch, and done some other Fusion Apps go-to-market content work too. For the messaging details themselves, see Lonneke Dikmans (@lonnekedikmans) great blog, by the way. However, I wanted some 'formal' training combined with the opportunity to meet and learn from people already out there delivering those messages. The idea in me reaching out to Misha Vaughan, Apps-UX FXA maven, to get me onto this training was that in addition to my UX knowledge, I could leverage my location in EMEA and hit up customer events more quickly and easily. Those local user groups do like to hear the voice of locals too you know (so I need to work on that mid-Atlantic accent). I'm looking forward to such opportunities. The training was all smashing stuff, just the right level of detail, delivered professionally and with great style and humor. I was especially honored to be paired off for my er, coaching with Debra Lilley (@debralilley), who shared with everyone all kinds of tips and insights from her experiences of delivering the message and demo. For me, that was the real power of the FXA event--the communal, conversational aspect--the meeting up with people who had done all this for real, the sharing in their experiences, while learning along with other newbies. Sorry, but that all-important social aspect doesn't work so well with remote meetings. Katie Candland (Apps-UX) gave us a great tour of the Fusion Apps demo and included some useful presentational tips too (any excuse to buy that iPad). It's clear to me that the Fusion Apps messaging and demos really come alive with real-world examples that local application users will recognize, and I picked up some "yes, that's my job made easier" scene-stealers from Debra and Karen Brownfield too, to add to the great ones already provided. This power of examples shouldn't surprise anyone, they've long been a mainstay of applications user assistance, popular with users. We'll offer customers different types of example topics in the Fusion Apps online help too (stay tuned), and we know from research how important those 3S's (stories, scenarios, and simulations) are to users when they consume and apply information. Well, we've got the simulation, now it's time for more stories and scenarios. If you get a chance to participate in an FXA event (whether you are an Oracle employee or otherwise), I'd encourage it. It's committing your time and energy for sure, but I got real bang for the buck from it for my everyday job too. Listening to the room's feedback on the application demo really brought our internal design work to life, and I picked up on some things that I need to follow up on (like how you alphabetically sort stuff in other languages). User experience is after all, about users. What will I be doing next, and what would I like to see happen? Obviously, I need to develop my story-telling links with the people I met in Long Beach and do some practicing with the materials, and then get out there and deliver them at a suitable location. The demo is what it is right now, and that's a super-rich demo that I know everyone will want to see and ask questions about. Then, as mentioned by attendees at the FXA event, follow up on those translated and localized messages for EMEA (and APAC), that deal with different statutory or reporting requirements of the target markets. Given my background I would say that, wouldn't I? However, language is part of the UX, and international revenue is greater than US-only revenue for Oracle, so yes dear, we all need to get over the fact that enterprise apps users don't all speak, or want to speak, American-English. Most importantly perhaps, the continued development of a strong messaging community between Oracle and partners and customers where we can swap and share those FXA messaging stories and scenarios about Fusion Apps in a conversational way. The more the better, a combination of online and face-to-face meetings. I must also mention the great dinner after the event at Parker's Lighthouse, and the fun myself and Andrew Gilmour (Apps-UX) had at our end of the table talking about just about everything except Fusion Apps with Ronald Van Luttikhuizen and Ben Prusinski (who now understands the difference between Cork and Dublin people. I hope). Thanks to all the Apps-UXers who helped bring the FXA training to town, and to Debra and all the others that I am too jetlagged to mention right who were instrumental in making it happen for me. Here's to the next one. And the Walmart angle? That was me doing my Robert Scoble (ScO'bilizer?)-style guerilla smart phone research in Walmart in Long Beach, before the FXA event. It's all about stories for me. You can read more about it on the appslab blog (see the comments).

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Customer Engagement: Are Your Customers Engaged With Your Brands?

  - by Michael Snow

  Engaging Customers is Critical for Business Growth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before.  We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last decade and a half we’ve watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way across a variety of channels including web, mobile and social channels or even offline venues such as in-store or via a call center. And as a result, we see that delivery on these expectations and successfully engaging your customers is a great challenge today. Customers expect a personal, engaging and consistent online customer experience. Today’s consumer expects to engage with your brand and the community surrounding it in an interactive and social way. Customers have come to expect a lot for the online customer experience.  ·        They expect it to be personal: o   Accessible:  - Regardless of my device  Via my existing online identities  o   Relevant:  Content that interests me  o   Customized:  To be able to tailor my online experience  ·        They expect it to be engaging: o   Social:  So I can share content with my social networks  o   Intuitive:  To easily find what I need   o   Interactive:  So I can interact with online communities And they expect it to be consistent across the online experience – so you better have your brand and information ducks in a row. These expectations are not only limited to your customers by any means. Your employees (and partners) are also expecting to be empowered with engagement tools across their internal and external communications and interactions with customers, partners and other employees. We had a great conversation with Ted Schadler from Forrester Research entitled: "Mobile is the New Face of Engagement" that is now available On-Demand. Take a look at all the webcasts available to watch from our Social Business Thought Leader Series. Social capabilities have become so pervasive and changed customers’ expectations for their online experiences. The days of one-direction communication with customers are at an end. Today’s customers expect to engage in a dialogue with your brand and the community surrounding it in an interactive and social way. You have at a very short window of opportunity to engage a customer before they go to another site in their pursuit of information, product, or services. In fact, customers who engage with brands via social media tend to spend more that customers who don’t, between 20% and 40% more.  And your customers are also increasingly influenced by their social networks too – 40% of consumers say they factor in Facebook recommendations when making purchasing decisions.  This means a few different things for today’s businesses. Incorporating forms of social interaction such as commenting or reviews as well as tightly integrating your online experience with your customers’ social networking experiences into the online customer experience are crucial for maintaining the eyeballs on your desired pages. --- Notes/Sources: 93% - Cone Finds that Americans Expect Companies to Have a Presence in Social Media - http://www.coneinc.com/content1182 40% of consumers factor in Facebook recommendations when making decisions about purchasing (Increasing Campaign Effectiveness with Social Media, Syncapse, March 2011) 20%-40% - Customers who engage with a company via social media spend this percentage more with that company than other customers (Source: Bain & Company Report – Putting Social Media to Work)

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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Books are Dead! Long Live the Books!

  - by smisner

  We live in interesting times with regard to the availability of technical material. We have lots of free written material online in the form of vendor documentation online, forums, blogs, and Twitter. And we have written material that we can buy in the form of books, magazines, and training materials. Online videos and training – some free and some not free – are also an option. All of these formats are useful for one need or another. As an author, I pay particular attention to the demand for books, and for now I see no reason to stop authoring books. I assure you that I don’t get rich from the effort, and fortunately that is not my motivation. As someone who likes to refer to books frequently, I am still a big believer in books and have evidence from book sales that there are others like me. If I can do my part to help others learn about the technologies I work with, I will continue to produce content in a variety of formats, including books. (You can view a list of all of my books on the Publications page of my site and my online training videos at Pluralsight.) As a consumer of technical information, I prefer books because a book typically can get into a topic much more deeply than a blog post, and can provide more context than vendor documentation. It comes with a table of contents and a (hopefully accurate) index that helps me zero in on a topic of interest, and of course I can use the Search feature in digital form. Some people suggest that technology books are outdated as soon as they get published. I guess it depends on where you are with technology. Not everyone is able to upgrade to the latest and greatest version at release. I do assume, however, that the SQL Server 7.0 titles in my library have little value for me now, but I’m certain that the minute I discard the book, I’m going to want it for some reason! Meanwhile, as electronic books overtake physical books in sales, my husband is grateful that I can continue to build my collection digitally rather than physically as the books have a way of taking over significant square footage in our house! Blog posts, on the other hand, are useful for describing the scenarios that come up in real-life implementations that wouldn’t fit neatly into a book. As many years that I have working with the Microsoft BI stack, I still run into new problems that require creative thinking. Likewise, people who work with BI and other technologies that I use share what they learn through their blogs. Internet search engines help us find information in blogs that simply isn’t available anywhere else. Another great thing about blogs, also, is the connection to community and the dialog that can ensue between people with common interests. With the trend towards electronic formats for books, I imagine that we’ll see books continue to adapt to incorporate different forms of media and better ways to keep the information current. At the moment, I wish I had a better way to help readers with my last two Reporting Services books. In the case of the Microsoft® SQL Server™ 2005 Reporting Services Step by Step book, I have heard many cases of readers having problems with the sample database that shipped on CD – either the database was missing or it was corrupt. So I’ve provided a copy of the database on my site for download from http://datainspirations.com/uploads/rs2005sbsDW.zip. Then for the Microsoft® SQL Server™ 2008 Reporting Services Step by Step book, we decided to avoid the database problem by using the AdventureWorks2008 samples that Microsoft published on Codeplex (although code samples are still available on CD). We had this silly idea that the URL for the download would remain constant, but it seems that expectation was ill-founded. Currently, the sample database is found at http://msftdbprodsamples.codeplex.com/releases/view/37109 but I have no idea how long that will remain valid. My latest books (#9 and #10 which are milestones I never anticipated), Building Integrated Business Intelligence Solutions with SQL Server 2008 R2 and Office 2010 (McGraw Hill, 2011) and Business Intelligence in Microsoft SharePoint 2010 (Microsoft Press, 2011), will not ship with a CD, but will provide all code samples for download at a site maintained by the respective publishers. I expect that the URLs for the downloads for the book will remain valid, but there are lots of references to other sites that can change or disappear over time. Does that mean authors shouldn’t make reference to such sites? Personally, I think the benefits to be gained from including links are greater than the risks of the links becoming invalid at some point. Do you think the time for technology books has come to an end? Is the delivery of books in electronic format enough to keep them alive? If technological barriers were no object, what would make a book more valuable to you than other formats through which you can obtain information?

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• Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

  - by ultan o'broin

  Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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• SOA 11g Technology Adapters – ECID Propagation

  - by Greg Mally

  Overview Many SOA Suite 11g deployments include the use of the technology adapters for various activities including integration with FTP, database, and files to name a few. Although the integrations with these adapters are easy and feature rich, there can be some challenges from the operations perspective. One of these challenges is how to correlate a logical business transaction across SOA component instances. This correlation is typically accomplished via the execution context ID (ECID), but we lose the ECID correlation when the business transaction spans technologies like FTP, database, and files. A new feature has been introduced in the Oracle adapter JCA framework to allow the propagation of the ECID. This feature is available in the forthcoming SOA Suite 11.1.1.7 (PS6). The basic concept of propagating the ECID is to identify somewhere in the payload of the message where the ECID can be stored. Then two Binding Properties, relating to the location of the ECID in the message, are added to either the Exposed Service (left-hand side of composite) or External Reference (right-hand side of composite). This will give the JCA framework enough information to either extract the ECID from or add the ECID to the message. In the scenario of extracting the ECID from the message, the ECID will be used for the new component instance. Where to Put the ECID When trying to determine where to store the ECID in the message, you basically have two options: Add a new optional element to your message schema. Leverage an existing element that is not used in your schema. The best scenario is that you are able to add the optional element to your message since trying to find an unused element will prove difficult in most situations. The schema will be holding the ECID value which looks something like the following: 11d1def534ea1be0:7ae4cac3:13b4455735c:-8000-00000000000002dc Configuring Composite Services/References Now that you have identified where you want the ECID to be stored in the message, the JCA framework needs to have this information as well. The two pieces of information that the framework needs relates to the message schema: The namespace for the element in the message. The XPath to the element in the message. To better understand this, let's look at an example for the following database table: When an Exposed Service is created via the Database Adapter Wizard in the composite, the following schema is created: For this example, the two Binding Properties we add to the ReadRow service in the composite are: <!-- Properties for the binding to propagate the ECID from the database table --> <property name="jca.ecid.nslist" type="xs:string" many="false">  xmlns:ns1="http://xmlns.oracle.com/pcbpel/adapter/db/top/ReadRow"</property> <property name="jca.ecid.xpath" type="xs:string" many="false">  /ns1:EcidPropagationCollection/ns1:EcidPropagation/ns1:ecid</property> Notice that the property called jca.ecid.nslist contains the targetNamespace defined in the schema and the property called jca.ecid.xpath contains the XPath statement to the element. The XPath statement also contains the appropriate namespace prefix (ns1) which is defined in the jca.ecid.nslist property. When the Database Adapter service reads a row from the database, it will retrieve the ECID value from the payload and remove the element from the payload. When the component instance is created, it will be associated with the retrieved ECID and the payload contains everything except the ECID element/value. The only time the ECID is visible is when it is stored safely in the resource technology like the database, a file, or a queue. Simple Database/File/JMS Example This section contains a simplified example of how the ECID can propagate through a database table, a file, and JMS queue. The composite for the example looks like the following: The flow of this example is as follows: Invoke database insert using the insertwithecidbpelprocess_client_ep Service. The InsertWithECIDBPELProcess adds a row to the database via the Database Adapter. The JCA Framework adds the ECID to the message prior to inserting. The ReadRow Service retrieves the record and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of ReadRowBPELProcess is created and it is associated with the retried ECID. The ReadRowBPELProcess now writes the record to the file system via the File Adapter. The JCA Framework adds the ECID to the message prior to writing the message to file. The ReadFile Service retrieves the record from the file system and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of ReadFileBPELProcess is created and it is associated with the retried ECID. The ReadFileBPELProcess now enqueues the message via the JMS Adapter. The JCA Framework adds the ECID to the message prior to enqueuing the message. The DequeueMessage Service retrieves the record and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of DequeueMessageBPELProcess is created and it is associated with the retried ECID. The logical flow ends. When viewing the Flow Trace in the Enterprise Manger, you will now see all the instances correlated via ECID: Please check back here when SOA Suite 11.1.1.7 is released for this example. With the example you can run it yourself and reinforce what has been shared in this blog via a hands-on experience. One final note: the contents of this blog may be included in the official SOA Suite 11.1.1.7 documentation, but you will still need to come here to get the example.

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• ROracle support for TimesTen In-Memory Database

  - by Sam Drake

  Today's guest post comes from Jason Feldhaus, a Consulting Member of Technical Staff in the TimesTen Database organization at Oracle.  He shares with us a sample session using ROracle with the TimesTen In-Memory database.  Beginning in version 1.1-4, ROracle includes support for the Oracle Times Ten In-Memory Database, version 11.2.2. TimesTen is a relational database providing very fast and high throughput through its memory-centric architecture.  TimesTen is designed for low latency, high-volume data, and event and transaction management. A TimesTen database resides entirely in memory, so no disk I/O is required for transactions and query operations. TimesTen is used in applications requiring very fast and predictable response time, such as real-time financial services trading applications and large web applications. TimesTen can be used as the database of record or as a relational cache database to Oracle Database. ROracle provides an interface between R and the database, providing the rich functionality of the R statistical programming environment using the SQL query language. ROracle uses the OCI libraries to handle database connections, providing much better performance than standard ODBC.The latest ROracle enhancements include: Support for Oracle TimesTen In-Memory Database Support for Date-Time using R's POSIXct/POSIXlt data types RAW, BLOB and BFILE data type support Option to specify number of rows per fetch operation Option to prefetch LOB data Break support using Ctrl-C Statement caching support Times Ten 11.2.2 contains enhanced support for analytics workloads and complex queries: Analytic functions: AVG, SUM, COUNT, MAX, MIN, DENSE_RANK, RANK, ROW_NUMBER, FIRST_VALUE and LAST_VALUE Analytic clauses: OVER PARTITION BY and OVER ORDER BY Multidimensional grouping operators: Grouping clauses: GROUP BY CUBE, GROUP BY ROLLUP, GROUP BY GROUPING SETS Grouping functions: GROUP, GROUPING_ID, GROUP_ID WITH clause, which allows repeated references to a named subquery block Aggregate expressions over DISTINCT expressions General expressions that return a character string in the source or a pattern within the LIKE predicate Ability to order nulls first or last in a sort result (NULLS FIRST or NULLS LAST in the ORDER BY clause) Note: Some functionality is only available with Oracle Exalytics, refer to the TimesTen product licensing document for details. Connecting to TimesTen is easy with ROracle. Simply install and load the ROracle package and load the driver. > install.packages("ROracle") > library(ROracle) Loading required package: DBI > drv <- dbDriver("Oracle") Once the ROracle package is installed, create a database connection object and connect to a TimesTen direct driver DSN as the OS user. > conn <- dbConnect(drv, username ="", password="", dbname = "localhost/SampleDb_1122:timesten_direct") You have the option to report the server type - Oracle or TimesTen? > print (paste ("Server type =", dbGetInfo (conn)$serverType)) [1] "Server type = TimesTen IMDB" To create tables in the database using R data frame objects, use the function dbWriteTable. In the following example we write the built-in iris data frame to TimesTen. The iris data set is a small example data set containing 150 rows and 5 columns. We include it here not to highlight performance, but so users can easily run this example in their R session. > dbWriteTable (conn, "IRIS", iris, overwrite=TRUE, ora.number=FALSE) [1] TRUE Verify that the newly created IRIS table is available in the database. To list the available tables and table columns in the database, use dbListTables and dbListFields, respectively. > dbListTables (conn) [1] "IRIS" > dbListFields (conn, "IRIS") [1] "SEPAL.LENGTH" "SEPAL.WIDTH" "PETAL.LENGTH" "PETAL.WIDTH" "SPECIES" To retrieve a summary of the data from the database we need to save the results to a local object. The following call saves the results of the query as a local R object, iris.summary. The ROracle function dbGetQuery is used to execute an arbitrary SQL statement against the database. When connected to TimesTen, the SQL statement is processed completely within main memory for the fastest response time. > iris.summary <- dbGetQuery(conn, 'SELECT SPECIES, AVG ("SEPAL.LENGTH") AS AVG_SLENGTH, AVG ("SEPAL.WIDTH") AS AVG_SWIDTH, AVG ("PETAL.LENGTH") AS AVG_PLENGTH, AVG ("PETAL.WIDTH") AS AVG_PWIDTH FROM IRIS GROUP BY ROLLUP (SPECIES)') > iris.summary SPECIES AVG_SLENGTH AVG_SWIDTH AVG_PLENGTH AVG_PWIDTH 1 setosa 5.006000 3.428000 1.462 0.246000 2 versicolor 5.936000 2.770000 4.260 1.326000 3 virginica 6.588000 2.974000 5.552 2.026000 4 <NA> 5.843333 3.057333 3.758 1.199333 Finally, disconnect from the TimesTen Database. > dbCommit (conn) [1] TRUE > dbDisconnect (conn) [1] TRUE We encourage you download Oracle software for evaluation from the Oracle Technology Network. See these links for our software: Times Ten In-Memory Database,  ROracle.  As always, we welcome comments and questions on the TimesTen and  Oracle R technical forums.

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• SPARC T4-4 Delivers World Record Performance on Oracle OLAP Perf Version 2 Benchmark

  - by Brian

  Oracle's SPARC T4-4 server delivered world record performance with subsecond response time on the Oracle OLAP Perf Version 2 benchmark using Oracle Database 11g Release 2 running on Oracle Solaris 11. The SPARC T4-4 server achieved throughput of 430,000 cube-queries/hour with an average response time of 0.85 seconds and the median response time of 0.43 seconds. This was achieved by using only 60% of the available CPU resources leaving plenty of headroom for future growth. The SPARC T4-4 server operated on an Oracle OLAP cube with a 4 billion row fact table of sales data containing 4 dimensions. This represents as many as 90 quintillion aggregate rows (90 followed by 18 zeros). Performance Landscape Oracle OLAP Perf Version 2 Benchmark 4 Billion Fact Table Rows System Queries/hour Users* Response Time (sec) Average Median SPARC T4-4 430,000 7,300 0.85 0.43 * Users - the supported number of users with a given think time of 60 seconds Configuration Summary and Results Hardware Configuration: SPARC T4-4 server with 4 x SPARC T4 processors, 3.0 GHz 1 TB memory Data Storage 1 x Sun Fire X4275 (using COMSTAR) 2 x Sun Storage F5100 Flash Array (each with 80 FMODs) Redo Storage 1 x Sun Fire X4275 (using COMSTAR with 8 HDD) Software Configuration: Oracle Solaris 11 11/11 Oracle Database 11g Release 2 (11.2.0.3) with Oracle OLAP option Benchmark Description The Oracle OLAP Perf Version 2 benchmark is a workload designed to demonstrate and stress the Oracle OLAP product's core features of fast query, fast update, and rich calculations on a multi-dimensional model to support enhanced Data Warehousing. The bulk of the benchmark entails running a number of concurrent users, each issuing typical multidimensional queries against an Oracle OLAP cube consisting of a number of years of sales data with fully pre-computed aggregations. The cube has four dimensions: time, product, customer, and channel. Each query user issues approximately 150 different queries. One query chain may ask for total sales in a particular region (e.g South America) for a particular time period (e.g. Q4 of 2010) followed by additional queries which drill down into sales for individual countries (e.g. Chile, Peru, etc.) with further queries drilling down into individual stores, etc. Another query chain may ask for yearly comparisons of total sales for some product category (e.g. major household appliances) and then issue further queries drilling down into particular products (e.g. refrigerators, stoves. etc.), particular regions, particular customers, etc. Results from version 2 of the benchmark are not comparable with version 1. The primary difference is the type of queries along with the query mix. Key Points and Best Practices Since typical BI users are often likely to issue similar queries, with different constants in the where clauses, setting the init.ora prameter "cursor_sharing" to "force" will provide for additional query throughput and a larger number of potential users. Except for this setting, together with making full use of available memory, out of the box performance for the OLAP Perf workload should provide results similar to what is reported here. For a given number of query users with zero think time, the main measured metrics are the average query response time, the median query response time, and the query throughput. A derived metric is the maximum number of users the system can support achieving the measured response time assuming some non-zero think time. The calculation of the maximum number of users follows from the well-known response-time law N = (rt + tt) * tp where rt is the average response time, tt is the think time and tp is the measured throughput. Setting tt to 60 seconds, rt to 0.85 seconds and tp to 119.44 queries/sec (430,000 queries/hour), the above formula shows that the T4-4 server will support 7,300 concurrent users with a think time of 60 seconds and an average response time of 0.85 seconds. For more information see chapter 3 from the book "Quantitative System Performance" cited below. -- See Also Quantitative System Performance Computer System Analysis Using Queueing Network Models Edward D. Lazowska, John Zahorjan, G. Scott Graham, Kenneth C. Sevcik external local Oracle Database 11g – Oracle OLAP oracle.com OTN SPARC T4-4 Server oracle.com OTN Oracle Solaris oracle.com OTN Oracle Database 11g Release 2 oracle.com OTN Disclosure Statement Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 11/2/2012.

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