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• BPM Suite 11gR1 Released

  - by Manoj Das

  This morning (April 27th, 2010), Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0 Some early feedback We have been receiving very encouraging feedback on this release. Some quotes from partners are included below: “I just attended a preview workshop on BPM Studio, Oracle's BPMN 2.0 tool, held by Clemens Utschig Utschig from Oracle HQ. The usability and ease to get started are impressive. In the business view analysts can intuitively start modeling, then developers refine in their own, more technical view. The BPM Studio sets itself apart from pure play BPMN 2.0 tools by being seamlessly integrated inside a holistic SOA / BPM toolset: BPMN models are placed in SCA-Composites in SOA Suite 11g. This allows to abstract away the complexities of SOA integration aspects from business process aspects. For UIs in BPMN tasks, you have the richness of ADF 11g based Frontends. With BPM Studio we architects have a new modeling and development IDE that gives us interesting design challenges to grasp and elaborate, since many things BPMN 2.0 are different from good ol' BPEL. For example, for simple transformations, you don't use BPEL "assign" any more, but add the transformation directly to the service call. There is much less XPath involved. And, there is no translation from model to BPEL code anymore, so the awkward process model to BPEL roundtrip, which never really worked as well as it looked on marketing slides, is obsolete: With BPMN 2.0 "the model is the code". Now, these are great times to start the journey into BPM! Some tips: Start Projects smoothly, with initial processes being not overly complex and not using the more esoteric areas of BPMN, to manage the learning path and to stay successful with each iteration. Verify non functional requirements by conducting performance and load tests early. As mentioned above, separate all technical integration logic into SOA Suite or Oracle Service Bus. And - share your experience!” Hajo Normann, SOA Architect - Oracle ACE Director - Co-Leader DOAG SIG SOA   "Reuse of components across the Oracle 11G Fusion Middleware stack, like for instance a Database Adapter, is essential. It improves stability and predictability of the solution. BPM just is one of the components plugging into the stack and reuses all other components." Mr. Leon Smiers, Oracle Solution Architect, Capgemini   “I had the opportunity to follow a hands-on workshop held by Clemens for Oracle partners and I was really impressed of the overall offering of BPM11g. BPM11g allows the execution of BPMN 2.0 processes, without having to transform/translate them first to BPEL in order to be executable. The fact that BPMN uses the same underlying service infrastructure of SOA Suite 11g has a lot of benefits for us already familiar with SOA Suite 11g. BPMN is just another SCA component within a SCA composite and can (re)use all the existing components like Rules, Human Workflow, Adapters and Mediator. I also like the fact that BPMN runs on the same service engine as BPEL. By that all known best practices for making a BPEL  process reliable are valid for BPMN processes as well. Last but not least, BPMN is integrated into the superior end-to-end tracing of SOA Suite 11g. With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Clemens and Jürgen: Thanks for the great workshop! I’m really looking forward to my first project using Oracle BPM11g!” Guido Schmutz, Technology Manager / Oracle ACE Director for Fusion Middleware and SOA, Company:  Trivadis Some earlier feedback were summarized in this post.

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• How big can my SharePoint 2010 installation be?

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). 3 years ago, I had published “How big can my SharePoint 2007 installation be?” Well, SharePoint 2010 has significant under the covers improvements. So, how big can your SharePoint 2010 installation be? There are three kinds of limits you should know about Hard limits that cannot be exceeded by design. Configurable that are, well configurable – but the default values are set for a pretty good reason, so if you need to tweak, plan and understand before you tweak. Soft limits, you can exceed them, but it is not recommended that you do. Before you read any of the limits, read these two important disclaimers - 1. The limit depends on what you’re doing. So, don’t take the below as gospel, the reality depends on your situation. 2. There are many additional considerations in planning your SharePoint solution scalability and performance, besides just the below. So with those in mind, here goes.   Hard Limits - Zones per web app 5 RBS NAS performance Time to first byte of any response from NAS must be less than 20 milliseconds List row size 8000 bytes driven by how SP stores list items internally Max file size 2GB (default is 50MB, configurable). RBS does not increase this limit. Search metadata properties 10,000 per item crawled (pretty damn high, you’ll never need to worry about it). Max # of concurrent in-memory enterprise content types 5000 per web server, per tenant Max # of external system connections 500 per web server PerformancePoint services using Excel services as a datasource No single query can fetch more than 1 million excel cells Office Web Apps Renders One doc per second, per CPU core, per Application server, limited to a maximum of 8 cores.   Configurable Limits - Row Size Limit 6, configurable via SPWebApplication.MaxListItemRowStorage property List view lookup 8 join operations per query Max number of list items that a single operation can process at one time in normal hours 5000 Configurable via SPWebApplication.MaxItemsPerThrottledOperation   Also you get a warning at 3000, which is configurable via SPWebApplication.MaxItemsPerThrottledOperationWarningLevel   In addition, throttle overrides can be requested, throttle overrides can be disabled, and time windows can be set when throttle is disabled. Max number of list items for administrators that a single operation can process at one time in normal hours 20000 Configurable via SPWebApplication.MaxItemsPerThrottledOperationOverride Enumerating subsites 2000 Word and Powerpoint co-authoring simultaneous editors 10 (Hard limit is 99). # of webparts on a page 25 Search Crawl DBs per search service app 10 Items per crawl db 25 million Search Keywords 200 per site collection. There is a max limit of 5000, which can then be modified by editing the web.config/client.config. Concurrent # of workflows on a content db 15. Workflows running in the timer service are not counted in this limit. Further workflows are queued. Can be configured via the Set-SPFarmConfig powershell commandlet. Number of events picked by the workflow timer job and delivered to workflows 100. You can increase this limit by running additional instances of the workflow timer service. Visio services file size 50MB Visio web drawing recalculation timeout 120 seconds Configurable via – Powershell commandlet Set-SPVisioPerformance Visio services minimum and maximum cache age for data connected diagrams 0 to 24 hours. Default is 60 minutes. Configurable via – Powershell commandlet Set-SPVisioPerformance   Soft Limits - Content Databases 300 per web app Application Pools 10 per web server Managed Paths 20 per web app Content Database Size 200GB per Content DB Size of 1 site collection 100GB # of sites in a site collection 250,000 Documents in a library 30 Million, with nesting. Depends heavily on type and usage and size of documents. Items 30 million. Depends heavily on usage of items. SPGroups one SPUser can be in 5000 Users in a site collection 2 million, depends on UI, nesting, containers and underlying user store AD Principals in a SPGroup 5000 SPGroups in a site collection 10000 Search Service Instances 20 Indexed Items in Search 100 million Crawl Log entries 100 million Search Alerts 1 million per search application Search Crawled Properties 1/2 million URL removals in search 100 removals per operation User Profiles 2 million per service application Social Tags 500 million per social database Comment on the article ....

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• Data Mining Resources

  - by Dejan Sarka

  There are many different types of analyses, each one with its own pros and cons. Relational reports have a predefined structure, and end users cannot change it. They are simple to use for end users. Reports can use real-time data and snapshots of data to show the state of a report at specific points in time. One of the drawbacks is that report authoring is limited to IT pros and advanced users. Any kind of dynamic restructuring is very limited. If real-time data is used for a report, the report has a negative impact on the performance of the source system. Processing of the reports might be slow because the data comes from relational database management systems, which are not optimized for reporting only. If you create a semantic model of your data, your end users can create ad-hoc report structures. However, the development is more complex because a developer is needed to create these semantic models. For OLAP, you typically use specialized database management systems. You get lightning speed of analyses. End users can use rich and thin clients to interactively change the structure of the report. Typically, they do it graphically. However, the development of an OLAP system is many times quite complex. It involves the preparation and maintenance of an enterprise data warehouse and OLAP cubes. In order to exploit the possibility of real-time restructuring of reports, the users must be both active and educated. The data is usually stale, as it is loaded into data warehouses and OLAP cubes with a scheduled process. With data mining, a structure is not selected in advance; it searches for the structure. As a result, data mining can give you the most valuable results because you can discover patterns you did not expect. A data mining model structure is limited only by the attributes that you use to train the model. One of the drawbacks is that a lot of knowledge is needed for a successful data mining project. End users have to understand the results. Subject matter experts and IT professionals need to understand business problem thoroughly. The development might be sometimes even more complex than the development of OLAP cubes. Each type of analysis has its own place in an enterprise system. SQL Server has tools for all kinds of analyses. However, data mining is the most advanced way of analyzing the data; this is the “I” in BI. In order to get the most out of it, you need to learn quite a lot. In this blog post, I am gathering together resources for learning, including forthcoming events. Books Multiple authors: SQL Server MVP Deep Dives – I wrote an introductory data mining chapter there. Erik Veerman, Teo Lachev and Dejan Sarka: MCTS Self-Paced Training Kit (Exam 70-448): Microsoft SQL Server 2008 - Business Intelligence Development and Maintenance – you can find a good overview of a complete BI solution, including data mining, in this book. Jamie MacLennan, ZhaoHui Tang, and Bogdan Crivat: Data Mining with Microsoft SQL Server 2008 – can’t miss this book if you want to mine your data with SQL Server tools. Michael Berry, Gordon Linoff: Mastering Data Mining: The Art and Science of Customer Relationship Management – data mining from both, business and technical perspective. Dorian Pyle: Data Preparation for Data Mining – an in-depth book about data preparation. Thomas and Ronald Wonnacott: Introductory Statistics – if you thought that you could get away without statistics, then you are not serious about data mining. Jiawei Han and Micheline Kamber: Data Mining Concepts and Techniques – in-depth explanation of the most popular data mining algorithms. Michael Berry and Gordon Linoff: Data Mining Techniques – another book that explains data mining algorithms, more fro a business perspective. Paolo Guidici: Applied Data Mining – very mathematical book, only if you enjoy statistics and mathematics in general. Forthcoming presentations I am presenting two data mining related sessions during the PASS Summit in Charlotte, NC: Wednesday, October 16th, 2013 - Fraud Detection: Notes from the Field – I am showing how to use data mining for a specific business problem. The presentation is based on real-life projects. Friday, October 18th: Excel 2013 Advanced Analytics – I am focusing on Excel Data Mining Add-ins, and how to use them together with Power Pivot and other add-ins. This is the most you can get out of Excel. Sinergija 2013, Belgrade, Serbia Tuesday, October 22nd: Excel 2013 Analytics to the Max – another presentation focusing on the most advanced analytics you can get in Excel. SQL Rally Amsterdam, Netherlands Thursday, November 7th: Advanced Analytics in Excel 2013 – and again I am presenting about data mining in Excel. Why three different titles for the same presentation? I don’t know, I guess I forgot the name I proposed every time right after I sent the proposal. Courses Data Mining with SQL Server 2012 – I wrote a 3-day course for SolidQ. If you are interested in this course, which I could also deliver in a shorter seminar way, you can contact your closes SolidQ subsidiary, or, of course, me directly on addresses [email protected] or [email protected]. This course could also complement the existing courseware portfolio of training providers, which are welcome to contact me as well. OK, now you know: no more excuses, start learning data mining, get the most out of your data

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• Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

  - by Jürgen Kress

    Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

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• Master Data Management Implementation Styles

  - by david.butler(at)oracle.com

  In any Master Data Management solution deployment, one of the key decisions to be made is the choice of the MDM architecture. Gartner and other analysts describe some different Hub deployment styles, which must be supported by a best of breed MDM solution in order to guarantee the success of the deployment project.   Registry Style: In a Registry Style MDM Hub, the various source systems publish their data and a subscribing Hub stores only the source system IDs, the Foreign Keys (record IDs on source systems) and the key data values needed for matching. The Hub runs the cleansing and matching algorithms and assigns unique global identifiers to the matched records, but does not send any data back to the source systems. The Registry Style MDM Hub uses data federation capabilities to build the "virtual" golden view of the master entity from the connected systems.   Consolidation Style: The Consolidation Style MDM Hub has a physically instantiated, "golden" record stored in the central Hub. The authoring of the data remains distributed across the spoke systems and the master data can be updated based on events, but is not guaranteed to be up to date. The master data in this case is usually not used for transactions, but rather supports reporting; however, it can also be used for reference operationally.   Coexistence Style: The Coexistence Style MDM Hub involves master data that's authored and stored in numerous spoke systems, but includes a physically instantiated golden record in the central Hub and harmonized master data across the application portfolio. The golden record is constructed in the same manner as in the consolidation style, and, in the operational world, Consolidation Style MDM Hubs often evolve into the Coexistence Style. The key difference is that in this architectural style the master data stored in the central MDM system is selectively published out to the subscribing spoke systems.   Transaction Style: In this architecture, the Hub stores, enhances and maintains all the relevant (master) data attributes. It becomes the authoritative source of truth and publishes this valuable information back to the respective source systems. The Hub publishes and writes back the various data elements to the source systems after the linking, cleansing, matching and enriching algorithms have done their work. Upstream, transactional applications can read master data from the MDM Hub, and, potentially, all spoke systems subscribe to updates published from the central system in a form of harmonization. The Hub needs to support merging of master records. Security and visibility policies at the data attribute level need to be supported by the Transaction Style hub, as well.   Adaptive Transaction Style: This is similar to the Transaction Style, but additionally provides the capability to respond to diverse information and process requests across the enterprise. This style emerged most recently to address the limitations of the above approaches. With the Adaptive Transaction Style, the Hub is built as a platform for consolidating data from disparate third party and internal sources and for serving unified master entity views to operational applications, analytical systems or both. This approach delivers a real-time Hub that has a reliable, persistent foundation of master reference and relationship data, along with all the history and lineage of data changes needed for audit and compliance tracking. On top of this persistent master data foundation, the Hub can dynamically aggregate transaction data on demand from different source systems to deliver the unified golden view to downstream systems. Data can also be accessed through batch interfaces, published to a message bus or served through a real-time services layer. New data sources can be readily added in this approach by extending the data model and by configuring the new source mappings and the survivorship rules, meaning that all legacy data hubs can be leveraged to contribute their records/rules into the new transaction hub. Finally, through rich user interfaces for data stewardship, it allows exception handling by business analysts to keep it current with business rules/practices while maintaining the reliability of best-of-breed master records.   Confederation Style: In this architectural style, several Hubs are maintained at departmental and/or agency and/or territorial level, and each of them are connected to the other Hubs either directly or via a central Super-Hub. Each Domain level Hub can be implemented using any of the previously described styles, but normally the Central Super-Hub is a Registry Style one. This is particularly important for Public Sector organizations, where most of the time it is practically or legally impossible to store in a single central hub all the relevant constituent information from all departments.   Oracle MDM Solutions can be deployed according to any of the above MDM architectural styles, and have been specifically designed to fully support the Transaction and Adaptive Transaction styles. Oracle MDM Solutions provide strong data federation and integration capabilities which are key to enabling the use of the Confederated Hub as a possible architectural style approach. Don't lock yourself into a solution that cannot evolve with your needs. With Oracle's support for any type of deployment architecture, its ability to leverage the outstanding capabilities of the Oracle technology stack, and its open interfaces for non-Oracle technology stacks, Oracle MDM Solutions provide a low TCO and a quick ROI by enabling a phased implementation strategy.

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• Must-see sessions at TCUK11

  - by Roger Hart

  Technical Communication UK is probably the best professional conference I've been to. Last year, I spoke there on content strategy, and this year I'll be co-hosting a workshop on embedded user assistance. Obviously, I'd love people to come along to that; but there are some other sessions I'd like to flag up for anybody thinking of attending. Tuesday 20th Sept - workshops This will be my first year at the pre-conference workshop day, and I'm massively glad that our workshop hasn't been scheduled along-side the one I'm really interested in. My picks: It looks like you're embedding user assistance. Would you like help? My colleague Dom and I are presenting this one. It's our paen to Clippy, to the brilliant idea he represented, and the crashing failure he was. Less precociously, we'll be teaching embedded user assistance, Red Gate style. Statistics without maths: acquiring, visualising and interpreting your data This doesn't need to do anything apart from what it says on the tin in order to be gold dust. But given the speakers, I suspect it will. A data-informed approach is a great asset to technical communications, so I'd recommend this session to anybody event faintly interested. The speakers here have a great track record of giving practical, accessible introductions to big topics. Go along. Wednesday 21st Sept - day one There's no real need to recommend the keynote for a conference, but I will just point out that this year it's Google's Patrick Hofmann. That's cool. You know what else is cool: Focus on the user, the rest follows An intro to modelling customer experience. This is a really exciting area for tech comms, and potentially touches on one of my personal hobby-horses: the convergence of technical communication and marketing. It's all part of delivering customer experience, and knowing what your users need lets you help them, sell to them, and delight them. Content strategy year 1: a tale from the trenches It's often been observed that content strategy is great at banging its own drum, but not so hot on compelling case studies. Here you go, folks. This is the presentation I'm most excited about so far. On a mission to communicate! Skype help their users communicate, but how do they communicate with them? I guess we'll find out. Then there's the stuff that I'm not too excited by, but you might just be. The standards geeks and agile freaks can get together in a presentation on the forthcoming ISO standards for agile authoring. Plus, there's a session on VBA for tech comms. I do have one gripe about day 1. The other big UK tech comms conference, UA Europe, have - I think - netted the more interesting presentation from Ellis Pratt. While I have no doubt that his TCUK case study on producing risk assessments will be useful, I'd far rather go to his talk on game theory for tech comms. Hopefully UA Europe will record it. Thursday 22nd Sept - day two Day two has a couple of slots yet to be confirmed. The rumour is that one of them will be the brilliant "Questions and rants" session from last year. I hope so. It's not ranting, but I'll be going to: RTFMobile: beyond stating the obvious Ultan O'Broin is an engaging speaker with a lot to say, and mobile is one of the most interesting and challenging new areas for tech comms. Even if this weren't a research-based presentation from a company with buckets of technology experience, I'd be going. It is, and you should too. Pattern recognition for technical communicators One of the best things about TCUK is the tendency to include sessions that tackle the theoretical and bring them towards the practical. Kai and Chris delivered cracking and well-received talks last year, and I'm looking forward to seeing what they've got for us on some of the conceptual underpinning of technical communication. Developing an interactive non-text learning programme Annoyingly, this clashes with Pattern Recognition, so I hope at least one of the streams is recorded again this year. The idea of communicating complex information without words us fascinating and this sounds like a great example of this year's third stream: "anything but text". For the localization and DITA crowds, there's rich pickings on day two, though I'm not sure how many of those sessions I'm interested in. In the 13:00 - 13:40 slot, there's an interesting clash between Linda Urban on re-use and training content, and a piece on minimalism I'm sorely tempted by. That's my pick of #TCUK11. I'll be doing a round-up blog after the event, and probably talking a bit more about it beforehand. I'm also reliably assured that there are still plenty of tickets.

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Books are Dead! Long Live the Books!

  - by smisner

  We live in interesting times with regard to the availability of technical material. We have lots of free written material online in the form of vendor documentation online, forums, blogs, and Twitter. And we have written material that we can buy in the form of books, magazines, and training materials. Online videos and training – some free and some not free – are also an option. All of these formats are useful for one need or another. As an author, I pay particular attention to the demand for books, and for now I see no reason to stop authoring books. I assure you that I don’t get rich from the effort, and fortunately that is not my motivation. As someone who likes to refer to books frequently, I am still a big believer in books and have evidence from book sales that there are others like me. If I can do my part to help others learn about the technologies I work with, I will continue to produce content in a variety of formats, including books. (You can view a list of all of my books on the Publications page of my site and my online training videos at Pluralsight.) As a consumer of technical information, I prefer books because a book typically can get into a topic much more deeply than a blog post, and can provide more context than vendor documentation. It comes with a table of contents and a (hopefully accurate) index that helps me zero in on a topic of interest, and of course I can use the Search feature in digital form. Some people suggest that technology books are outdated as soon as they get published. I guess it depends on where you are with technology. Not everyone is able to upgrade to the latest and greatest version at release. I do assume, however, that the SQL Server 7.0 titles in my library have little value for me now, but I’m certain that the minute I discard the book, I’m going to want it for some reason! Meanwhile, as electronic books overtake physical books in sales, my husband is grateful that I can continue to build my collection digitally rather than physically as the books have a way of taking over significant square footage in our house! Blog posts, on the other hand, are useful for describing the scenarios that come up in real-life implementations that wouldn’t fit neatly into a book. As many years that I have working with the Microsoft BI stack, I still run into new problems that require creative thinking. Likewise, people who work with BI and other technologies that I use share what they learn through their blogs. Internet search engines help us find information in blogs that simply isn’t available anywhere else. Another great thing about blogs, also, is the connection to community and the dialog that can ensue between people with common interests. With the trend towards electronic formats for books, I imagine that we’ll see books continue to adapt to incorporate different forms of media and better ways to keep the information current. At the moment, I wish I had a better way to help readers with my last two Reporting Services books. In the case of the Microsoft® SQL Server™ 2005 Reporting Services Step by Step book, I have heard many cases of readers having problems with the sample database that shipped on CD – either the database was missing or it was corrupt. So I’ve provided a copy of the database on my site for download from http://datainspirations.com/uploads/rs2005sbsDW.zip. Then for the Microsoft® SQL Server™ 2008 Reporting Services Step by Step book, we decided to avoid the database problem by using the AdventureWorks2008 samples that Microsoft published on Codeplex (although code samples are still available on CD). We had this silly idea that the URL for the download would remain constant, but it seems that expectation was ill-founded. Currently, the sample database is found at http://msftdbprodsamples.codeplex.com/releases/view/37109 but I have no idea how long that will remain valid. My latest books (#9 and #10 which are milestones I never anticipated), Building Integrated Business Intelligence Solutions with SQL Server 2008 R2 and Office 2010 (McGraw Hill, 2011) and Business Intelligence in Microsoft SharePoint 2010 (Microsoft Press, 2011), will not ship with a CD, but will provide all code samples for download at a site maintained by the respective publishers. I expect that the URLs for the downloads for the book will remain valid, but there are lots of references to other sites that can change or disappear over time. Does that mean authors shouldn’t make reference to such sites? Personally, I think the benefits to be gained from including links are greater than the risks of the links becoming invalid at some point. Do you think the time for technology books has come to an end? Is the delivery of books in electronic format enough to keep them alive? If technological barriers were no object, what would make a book more valuable to you than other formats through which you can obtain information?

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• NDepend Evaluation: Part 3

  - by Anthony Trudeau

  NDepend is a Visual Studio add-in designed for intense code analysis with the goal of high code quality. NDepend uses a number of metrics and aggregates the data in pleasing static and active visual reports. My evaluation of NDepend will be broken up into several different parts. In the first part of the evaluation I looked at installing the add-in.  And in the last part I went over my first impressions including an overview of the features.  In this installment I provide a little more detail on a few of the features that I really like. Dependency Matrix The dependency matrix is one of the rich visual components provided with NDepend.  At a glance it lets you know where you have coupling problems including cycles.  It does this with number indicating the weight of the dependency and a color-coding that indicates the nature of the dependency. Green and blue cells are direct dependencies (with the difference being whether the relationship is from row-to-column or column-to-row).  Black cells are the ones that you really want to know about.  These indicate that you have a cycle.  That is, type A refers to type B and type B also refers to Type A. But, that’s not the end of the story.  A handy pop-up appears when you hover over the cell in question.  It explains the color, the dependency, and provides several interesting links that will teach you more than you want to know about the dependency. You can double-click the problem cells to explode the dependency.  That will show the dependencies on a method-by-method basis allowing you to more easily target and fix the problem.  When you’re done you can click the back button on the toolbar. Dependency Graph The dependency graph is another component provided.  It’s complementary to the dependency matrix, but it isn’t as easy to identify dependency issues using the window. On a positive note, it does provide more information than the matrix. My biggest issue with the dependency graph is determining what is shown.  This was not readily obvious.  I ended up using the navigation buttons to get an acceptable view.  I would have liked to choose what I see. Once you see the types you want you can get a decent idea of coupling strength based on the width of the dependency lines.  Double-arrowed lines are problematic and are shown in red.  The size of the boxes will be related to the metric being displayed.  This is controlled using the Box Size drop-down in the toolbar.  Personally, I don’t find the size of the box to be helpful, so I change it to Constant Font. One nice thing about the display is that you can see the entire path of dependencies when you hover over a type.  This is done by color-coding the dependencies and dependants.  It would be nice if selecting the box for the type would lock the highlighting in place. I did find a perhaps unintended work-around to the color-coding.  You can lock the color-coding in by hovering over the type, right-clicking, and then clicking on the canvas area to clear the pop-up menu.  You can then do whatever with it including saving it to an image file with the color-coding. CQL NDepend uses a code query language (CQL) to work with your code just like it was a database.  CQL cannot be confused with the robustness of T-SQL or even LINQ, but it represents an impressive attempt at providing an expressive way to enumerate and interrogate your code. There are two main windows you’ll use when working with CQL.  The CQL Query Explorer allows you to define what queries (rules) are run as part of a report – I immediately unselected rules that I don’t want in my results.  The CQL Query Edit window is where you can view or author your own rules.  The explorer window is pretty self-explanatory, so I won’t mention it further other than to say that any queries you author will appear in the custom group. Authoring your own queries is really hard to screw-up.  The Intellisense-like pop-ups tell you what you can do while making composition easy.  I was able to create a query within two minutes of playing with the editor.  My query warns if any types that are interfaces don’t start with an “I”. WARN IF Count > 0 IN SELECT TYPES WHERE IsInterface AND !NameLike “I” The results from the CQL Query Edit window are immediate. That fact makes it useful for ad hoc querying.  It’s worth mentioning two things that could make the experience smoother.  First, out of habit from using Visual Studio I expect to be able to scroll and press Tab to select an item in the list (like Intellisense).  You have to press Enter when you scroll to the item you want.  Second, the commands are case-sensitive.  I don’t see a really good reason to enforce that. CQL has a lot of potential not just in enforcing code quality, but also enforcing architectural constraints that your enterprise has defined. Up Next My next update will be the final part of the evaluation.  I will summarize my experience and provide my conclusions on the NDepend add-in. ** View Part 1 of the Evaluation ** ** View Part 2 of the Evaluation ** Disclaimer: Patrick Smacchia contacted me about reviewing NDepend. I received a free license in return for sharing my experiences and talking about the capabilities of the add-in on this site. There is no expectation of a positive review elicited from the author of NDepend.

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• Oracle Linux 6 DVDs Now Available

  - by sergio.leunissen

  On Sunday 6 February 2011, Oracle Linux 6 was released on the Unbreakable Linux Network for customers with an Oracle Linux support subscription. Shortly after that, the Oracle Linux 6 RPMs were made available on our public yum server. Today we published the installation DVD images on edelivery.oracle.com/linux. Oracle Linux 6 is free to download, install and use. The full release notes are here, but similar to my recent post about Oracle Linux 5.6, I wanted to highlight a few items about this release. Unbreakable Enterprise Kernel As is the case with Oracle Linux 5.6, the default installed kernel on x86_64 platform in Oracle Linux 6 is the Unbreakable Enterprise Kernel. If you haven't already, I highly recommend you watch the replay of this webcast by Chris Mason on the performance improvements made in this kernel. # uname -r 2.6.32-100.28.5.el6.x86_64 The Unbreakable Enterprise Kernel is delivered via the package kernel-uek: [root@localhost ~]# yum info kernel-uek ... Installed Packages Name : kernel-uek Arch : x86_64 Version : 2.6.32 Release : 100.28.5.el6 Size : 84 M Repo : installed From repo : anaconda-OracleLinuxServer-201102031546.x86_64 Summary : The Linux kernel URL : http://www.kernel.org/ License : GPLv2 Description: The kernel package contains the Linux kernel (vmlinuz), the core of : any Linux operating system. The kernel handles the basic functions : of the operating system: memory allocation, process allocation, : device input and output, etc. ext4 file system The ext4 or fourth extended filesystem replaces ext3 as the default filesystem in Oracle Linux 6. # mount /dev/mapper/VolGroup-lv_root on / type ext4 (rw) proc on /proc type proc (rw) sysfs on /sys type sysfs (rw) devpts on /dev/pts type devpts (rw,gid=5,mode=620) tmpfs on /dev/shm type tmpfs (rw,rootcontext="system_u:object_r:tmpfs_t:s0") /dev/sda1 on /boot type ext4 (rw) none on /proc/sys/fs/binfmt_misc type binfmt_misc (rw) Red Hat compatible kernel Oracle Linux 6 also includes a Red Hat compatible kernel built directly from RHEL source. It's already installed, so booting it is a matter of editing /etc/grub.conf # rpm -qa | grep kernel-2.6.32 kernel-2.6.32-71.el6.x86_64 Oracle Linux 6 no longer includes a Red Hat compatible kernel with Oracle bug fixes. The only Red Hat compatible kernel included is the one built directly from RHEL source. Yum-only access to Unbreakable Linux Network (ULN) Oracle Linux 6 uses yum exclusively for access to Unbreakable Linux Network. To register your system with ULN, use the following command: # uln_register No Itanium Support Oracle Linux 6 is not supported on the Itanium (ia64) platform. Next Steps Read the release notes Download Oracle Linux 6 for free Discuss on the Oracle Linux forum

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• Oracle Linux Events in December

  - by Zeynep Koch

  December will be a busy month for Oracle Linux team. We will be showcasing Oracle Linux and Oracle VM in conferences all around the world. Here's a list of December events we will showcase Oracle Linux: Gartner Data Center – North America Oracle will have a session and booth - Register today Dec 3-6, Las Vegas, USA 0 0 1 66 377 Oracle Corporation 3 1 442 14.0 96 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} Oracle Open World Latin America Oracle OpenWorld Latin America December 4–6, Sao Paulo, Brazil 0 0 1 25 145 Oracle Corporation 1 1 169 14.0 96 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} HP Discover EMEA HP Discover – EMEA December 4 – 6, Messe Frankfurt, Germany (Oracle Platinum sponsor) 0 0 1 41 239 Oracle Corporation 1 1 279 14.0 96 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} Oracle Superior Solutions and Cost Savings with Oracle Linux and Oracle VM See Location Details and register Dec 4 Kansas City and Tampa Dec 6 Milwaukee and Miami Dec 11 Washington, DC Dec 13 Raleigh Visit our booth and you can grab an Oracle Linux/Oracle VM DVD Kit and talk to Oracle Linux experts.

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• Create Custom Sized Thumbnail Images with Simple Image Resizer [Cross-Platform]

  - by Asian Angel

  Are you looking for an easy way to create custom sized thumbnail images for use in blog posts, photo albums, and more? Whether is it a single image or a CD full, Simple Image Resizer is the right app to get the job done for you. To add the new PPA for Simple Image Resizer open the Ubuntu Software Center, go to the Edit Menu, and select Software Sources. Access the Other Software Tab in the Software Sources Window and add the first of the PPAs shown below (outlined in red). The second PPA will be automatically added to your system. Once you have the new PPAs set up, go back to the Ubuntu Software Center and click on the PPA listing for Rafael Sachetto on the left (highlighted with red in the image). The listing for Simple Image Resizer will be right at the top…click Install to add the program to your system. After the installation is complete you can find Simple Image Resizer listed as Sir in the Graphics sub-menu. When you open Simple Image Resizer you will need to browse for the directory containing the images you want to work with, select a destination folder, choose a target format and prefix, enter the desired pixel size for converted images, and set the quality level. Convert your image(s) when ready… Note: You will need to determine the image size that best suits your needs before-hand. For our example we chose to convert a single image. A quick check shows our new “thumbnailed” image looking very nice. Simple Image Resizer can convert “into and from” the following image formats: .jpeg, .png, .bmp, .gif, .xpm, .pgm, .pbm, and .ppm Command Line Installation Note: For older Ubuntu systems (9.04 and previous) see the link provided below. sudo add-apt-repository ppa:rsachetto/ppa sudo apt-get update && sudo apt-get install sir Links Note: Simple Image Resizer is available for Ubuntu, Slackware Linux, and Windows. Simple Image Resizer PPA at Launchpad Simple Image Resizer Homepage Command Line Installation for Older Ubuntu Systems Bonus The anime wallpaper shown in the screenshots above can be found here: The end where it begins [DesktopNexus] Latest Features How-To Geek ETC Macs Don’t Make You Creative! So Why Do Artists Really Love Apple? MacX DVD Ripper Pro is Free for How-To Geek Readers (Time Limited!) HTG Explains: What’s a Solid State Drive and What Do I Need to Know? How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Create Shortcuts for Your Favorite or Most Used Folders in Ubuntu Create Custom Sized Thumbnail Images with Simple Image Resizer [Cross-Platform] Etch a Circuit Board using a Simple Homemade Mixture Sync Blocker Stops iTunes from Automatically Syncing The Journey to the Mystical Forest [Wallpaper] Trace Your Browser’s Roots on the Browser Family Tree [Infographic]

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• How can I troubleshoot flash player/hardware conflict?

  - by sparthikas

  OBJECTIVE: Have a web browser on my Ubuntu install that can play youtube and hulu videos. Also would like to understand problem so that I can fix it again if I change software. Workarounds welcome, technical understanding and solution preferable. SYMPTOMS: Flash does not run - cannot make the right-click menu appear, an empty box is where video should be, changes to black box when hovering over other links. The "The Adobe Flash plugin has crashed" message does not appear with its sad lego face. cannot activate proprietary graphics driver - causes system to reboot to a prompt. SOLUTIONS TRIED: Replaced OS (tried slackware 13.37, fedora 17, linuxmint 13 maya, gentoo, lubuntu, and even winXP. lubuntu confirmed to work, don't remember how much tweaking, if any, this required. Slack, fedora, mint, and gentoo all failed to run flash just like ubuntu) many reinstalls of flash player via different methods, including cleaning up old installs first, also tried gnash and lightspark. replaced graphics card (replaced HIS IceQ Radeon HD 4670 AGP with older GeForce 5700 LE no change in problem) flash does successfully work on winXP installation with Catalyst AGP hotfix driver applied, however I consider windows wholly unacceptable for web browsing due to lack of security. Lubuntu install also works, however I do not want to be tied down to just using Lubuntu on this computer. SYSINFO: Have latest versions of Ubuntu, Firefox, and Flash on fresh Ubuntu install. Using Gigabyte 7s748 motherboard with Athlon XP 2800+ and 3 GB of RAM with Radeon HD 4670 AGP card, also a Dell soundblaster live series sound card (due to malfunction of onboard sound on motherboard) Wired internet connection, Maxtor 6Y120L3 HDD, Sony DVD RW AW-Q170A, Dell M993s monitor. NOTES: I do not know if the graphics driver issue and the flash troubles are linked. Substitution of older graphics card having same flash troubles seems to suggest they aren't. My troubleshooting method is rather reductionist, consisting mainly of "replace things until you find out what was causing the error by process of elimination" only it seems that this must be a conflict which arises when software decides how to configure itself on my hardware. That is, I know the hardware can run Flash, and I know that on other systems the same software can too, but somehow the combination fails. Consequently I feel out of my depth. I will keep trying things off and on, but I have spent probably about 30 man-hours in the last 4 months working on this problem with no joy other than the lubuntu workaround. Any help will be appreciated, I will be checking back and posting updates. Any pertinent questions regarding me or my computer will be answered, outputs from config files can be accessed and posted (IDK which ones or what parts to post).

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• Problem in installation in My Hp g4 1226se

  - by vivek Verma

  1vivek.100 Dual booting error in Hp pavilion g4 1226se Dear sir or Madam, My name is vivek verma.... I am the user of my Hp laptop which series and model name is HP PAVILION G4 1226SE........ i have purchase in the year of 2012 and month is February.....the windows 7 home basic 64 Bit is already installed in in my laptop.... Now i want to install Ubuntu 12.04 Lts or 13.10 lts..... i have try many time to install in my laptop via live CD or USB installer....and i have try many live CD and many pen drive to install Ubuntu ... but it is not done......now i am in very big problem...... when i put my CD or USB drive to boot and install the Ubuntu......my laptop screen is goes the some black (brightness of my laptop screen is very low and there is very low visibility ) and not showing any thing on my laptop screen..... and when i move the my laptop screen.....then there is graphics option in this screen to installation of the Ubuntu option......and when i press the dual boot with setting button and press to continue them my laptop is goes for shutdown after 2 or 5 minutes..... ...... and Hp service center person is saying to me our laptop hardware has no problem.....please contact to Ubuntu tech support............. show please help me if possible..... My laptop configuration is here...... Hardware Product Name g4-1226se Product Number QJ551EA Microprocessor 2.4 GHz Intel Core i5-2430M Microprocessor Cache 3 MB L3 cache Memory 4 GB DDR3 Memory Max Upgradeable to 4 GB DDR3 Video Graphics Intel HD 3000 (up to 1.65 GB) Display 35,5 cm (14,0") High-Definition LED-backlit BrightView Display (1366 x 768) Hard Drive 500 GB SATA (5400 rpm) Multimedia Drive SuperMulti DVD±R/RW with Double Layer Support Network Card Integrated 10/100 BASE-T Ethernet LAN Wireless Connectivity 802.11 b/g/n Sound Altec Lansing speakers Keyboard Full size island-style keyboard with home roll keys Pointing Device TouchPad supporting Multi-Touch gestures with On/Off button PC Card Slots Multi-Format Digital Media Card Reader for Secure Digital cards, Multimedia cards External Ports 1 VGA 1 headphone-out 1 microphone-in 3 USB 2.0 1 RJ45 Dimensions 34.1 x 23.1 x 3.56 cm Weight Starting at 2.1 kg Power 65W AC Power Adapter 6-cell Lithium-Ion (Li-Ion) What's In The Box Webcam with Integrated Digital Microphone (VGA) Software Operating System: Windows 7 Home Basic 64bit....Genuine..... ......... Sir please help me if possible....... Name =vivek verma Contact no.+919911146737 Email [email protected]

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• Graphics card fan is loud (additional graphics card drivers cause problems)

  - by tk4muffin

  Okay this explanation is a bit longer ... but I start at the beginning: I've been using Windows 7 for a very long time, shortly after the release of v12.10 I installed Ubuntu via Windows installer. Everything worked fine but the fan of the graphics card. After a bit of research I found out, that I just had to select a different driver (nvidia-current (proprietary, tested) worked pretty well). This also fixed some graphical bugs when I just logged into my account. Due to my university I got a MSDNAA-Account (allows me to download every Windows OS for free). I downloaded and installed Windows 8. After configuration I installed ubuntu via the Windows installer once again and the first couple launches of ubuntu went well. Suddenly ubuntu didn't launched anymore...caused by some hard-disk errors and had no clue what to do. So I kept working on Windows 8 - unfortunately. After playing around with the new Windows, I put my PC to sleep-mode. I couldn't wake my PC up and it wasn't responding to anything (neither mouse-movement, -clicks or keyboard strokes, nor the power-button and the reset-button worked), so I pulled the plug. Turns out, this was a huge mistake. Somehow the BIOS broke and after restarting a couple of times, the BIOS repaired itself. Neither Windows 8, nor ubuntu where bootable. Now I had to install ubuntu several times, because after rebooting unity was hidden and I didn't know what the problem was and how to fix it. I finally realized that this problem was caused by the graphics card driver, which I've changed to the nvidia-current (This dirver worked fine before my PC "crashed"). So I installed Windows 8 again and after a bit of usage I installed ubuntu once again (via DVD). The booting of ubuntu and windows works fine - so far. But I'm still not able to change the graphics card driver without unity hiding away after restarting the OS. The noisy fan is really disturbing my work... PC Specs: Processor: Intel Core 2 Duo COU E8400 @ 3GHz x2 Memory: 7.8 GB OS type: 64-bit Graphics Card: GeForce 9600 GT Motherboard: Asus P5Q I hope the information given are enough.

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• Play Thousands of Online Radio Stations with Shoutcast in VLC

  - by DigitalGeekery

  Are you looking for more variety from your radio stations? Today we’ll take a look at how to easily stream thousands of radio stations to your desktop with VLC media player. Getting Started Select Media from the menu, go to Services Discovery, and click Shoutcast radio listings.   Next, select View from the menu and click Playlist.   Or, click on the Show Playlist button In the Playlist window, click on Shoutcast radio listings in the left pane. You should then see a very long list of Titles displayed on the right. Scroll though the list to find a music genre or topic that interests you. Double-click to expand the list of station options. Select one of the channel listings from the list and double click to begin playing.   Looking for a specific station? Type a search term into the search filter box to see if it is available.   That’s it. Sit back and enjoy listening to your favorite Internet radio programming. If you are a music or talk radio fan, you aren’t likely to run out of listening options in VLC. Want to find some more uses for VLC? Check out our articles on how to copy a DVD, convert video files to MP3, and how to set a video as your desktop wallpaper. Download VLC Similar Articles Productive Geek Tips Listen to Over 100,000 Radio Stations in Windows Media CenterListen to Local FM Radio in Windows 7 Media CenterListen and Record Over 12,000 Online Radio Stations with RadioSureGeek Reviews: Play And Record Internet Radio With Screamer RadioWeekend Fun: Watch Television on Your PC with AnyTV TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 Zoofs, find the most popular tweeted YouTube videos Video preview of new Windows Live Essentials 21 Cursor Packs for XP, Vista & 7 Map the Stars with Stellarium Use ILovePDF To Split and Merge PDF Files TimeToMeet is a Simple Online Meeting Planning Tool

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• Scan Your Thumb Drive for Viruses from the AutoPlay Dialog

  - by Mysticgeek

  It’s always a good idea to scan someone’s flash drive for viruses when you use it on your PC. Today we look at how to use Microsoft Security Essentials to scan thumb drives via the AutoPlay dialog. Editor Note: This technique was created by our friend Ramesh Srinivasan from the winhelponline tech blog. If you haven’t done so already, download and install Microsoft Security Essentials (link below), which has earned the How-To Geek official endorsement. Next download the mseautoplay.zip (link below). Unzip the file to view its contents. Then move the msescan.vbs script file into the Windows directory. Next double-click on the mseautoplay.reg file… Click Yes to the warning dialog window asking if you’re sure you want to add to the registry. After it’s added you’ll get a confirmation message…click OK. Now when you pop in a thumb drive, when AutoPlay comes up you will have the options to scan it with MSE first. MSE starts the scan of the thumb drive…   You can use this to scan any removable media. Here is an example of the ability to scan a DVD with MSE before opening any files. You can also go into Control Panel and set it as a default option of AutoPlay. Open Control Panel, View by Large icons, and click on AutoPlay. Notice that now when you go to change the default options for different types of media, Scanning with MSE is now included in the dropdown lists. Remove Settings If you want to remove the MSE AutoPlay Handler, Ramesh was kind enough to create an undo registry file. Double-click on undo.reg from the original MSE AutoPlay folder and click yes to the message to remove the setting.   Then you will need to go into the Windows directory and manually delete the msescan.vbs script file. This is an awesome trick which will allow you to scan your thumb drives and other removable media from the AutoPlay dialog. We tested it out on XP, Vista, and Windows 7 and it works perfectly on each one. Download mseautoplay.zip Download Microsoft Security Essentials Read Our Review of MSE Similar Articles Productive Geek Tips Disable AutoPlay in Windows VistaFind Your Missing USB Drive on Windows XPDisable Autoplay of Audio CDs and USB DrivesHow To Remove Antivirus Live and Other Rogue/Fake Antivirus MalwareScan Files for Viruses Before You Download With Dr.Web TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 VMware Workstation 7 Acronis Online Backup Sculptris 1.0, 3D Drawing app AceStock, a Tiny Desktop Quote Monitor Gmail Button Addon (Firefox) Hyperwords addon (Firefox) Backup Outlook 2010 Daily Motivator (Firefox)

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• grub problem after grub-repair

  - by alireza

  I had two OS,win 7 and Ubuntu, I was working with win and went out of the room and when came back I saw Grub Rescue!!! I booted live and did grub_repaire and it still says multiple active partitions.operating system not found I feel that it can not find the ubuntu hard drive at all! ! ubuntu@ubuntu:/dev$ sudo fdisk -l Disk /dev/sda: 320.1 GB, 320072933376 bytes 255 heads, 63 sectors/track, 38913 cylinders, total 625142448 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0xde771741 Device Boot Start End Blocks Id System /dev/sda1 * 61 61 0 0 Empty /dev/sda2 2048 30146559 15072256 27 Hidden NTFS WinRE /dev/sda3 * 30146560 30351359 102400 7 HPFS/NTFS/exFAT /dev/sda4 30351360 334483299 152065970 7 HPFS/NTFS/exFAT ubuntu@ubuntu:/dev$ ls autofs dvdrw loop4 ppp ram5 shm tty15 tty29 tty42 tty56 ttyS10 ttyS24 uinput vcsa1 block ecryptfs loop5 psaux ram6 snapshot tty16 tty3 tty43 tty57 ttyS11 ttyS25 urandom vcsa2 bsg fb0 loop6 ptmx ram7 snd tty17 tty30 tty44 tty58 ttyS12 ttyS26 usbmon0 vcsa3 btrfs-control fd loop7 pts ram8 sr0 tty18 tty31 tty45 tty59 ttyS13 ttyS27 usbmon1 vcsa4 bus full loop-control ram0 ram9 stderr tty19 tty32 tty46 tty6 ttyS14 ttyS28 usbmon2 vcsa5 cdrom fuse mapper ram1 random stdin tty2 tty33 tty47 tty60 ttyS15 ttyS29 v4l vcsa6 cdrw fw0 mcelog ram10 rfkill stdout tty20 tty34 tty48 tty61 ttyS16 ttyS3 vcs vcsa7 char hpet mei ram11 rtc tty tty21 tty35 tty49 tty62 ttyS17 ttyS30 vcs1 vga_arbiter console input mem ram12 rtc0 tty0 tty22 tty36 tty5 tty63 ttyS18 ttyS31 vcs2 video0 core kmsg net ram13 sda tty1 tty23 tty37 tty50 tty7 ttyS19 ttyS4 vcs3 zero cpu log network_latency ram14 sda2 tty10 tty24 tty38 tty51 tty8 ttyS2 ttyS5 vcs4 cpu_dma_latency loop0 network_throughput ram15 sda3 tty11 tty25 tty39 tty52 tty9 ttyS20 ttyS6 vcs5 disk loop1 null ram2 sda4 tty12 tty26 tty4 tty53 ttyprintk ttyS21 ttyS7 vcs6 dri loop2 oldmem ram3 sg0 tty13 tty27 tty40 tty54 ttyS0 ttyS22 ttyS8 vcs7 dvd loop3 port ram4 sg1 tty14 tty28 tty41 tty55 ttyS1 ttyS23 ttyS9 vcsa ubuntu@ubuntu:/dev$ someone said { Remove the boot flag from sda1, by typing in a terminal: sudo fdisk /dev/sda1 Then press the 'a' key, and 'Enter'. Then press the '1' key, and 'Enter'. Then press the 'w' key, and 'Enter'. } but after grub-repair I got this log: http://paste.ubuntu.com/1371297/ then I try sudo fdisk /dev/sda1 and But It says unable to open /dev/sda1! which is right as sda1 is not in dev folder (look at the picture!) Can anybody help me? I need to work on my windows for the rest of the semester and don't care of my ubuntu. thank you

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• SQLAuthority News – 5th Anniversary Giveaways

  - by pinaldave

  Please read my 5th Anniversary post and my quick note on history of the Database. I am sure that we all have friends and we value friendship more than anything. In fact, the complete model of Facebook is built on friends. If you have lots of friends, you must be a lucky person. Having a lot of friends is indeed a good thing. I consider all you blog readers as my friends so now I want do something for you. What is it? Well, send me details about how many of your friends like my page and you would have a chance to win lots of learning materials for yourself and your friends. Here are the exciting prizes awaiting the lucky winner: Combo set of 5 Joes 2 Pros Book – 1 for YOU and 1 for Friend This is USD 444 (each set USD 222) worth gift. It contains all the five Joes 2 Pros books (Vol1, Vol2, Vol3, Vol4, Vol5) + 1 Learning DVD. [Amazon] | [Flipkart] If in case you submitted an entry but didn’t win the Combo set of 5 Joes 2 Pros books, you could still will  my SQL Server Wait Stats book as a consolation prize! I will pick the next 5 participants who have the highest number of friends who “liked” the Facebook page, http://facebook.com/SQLAuth. Instead of sending one copy, I will send you 2 copies so you can share one copy with a friend of yours. Well, it is important to share our learning and love with friends, isn’t it? Note: Just take a screenshot of http://facebook.com/SQLAuth using Print Screen function and send it by Nov 7th to pinal ‘at’ sqlauthority.com.. There are no special freebies to early birds so take your time and see if you can increase your friends like count by Nov 7th. Guess – What is in it? It is quite possible you are not a Facebook or Twitter user. In that case you can still win a surprise from me. You have 2 days to guess what is in this box. If you guess it correct and you are one of the first 5 persons to have the correct answer – you will get what is in this box for free. Please note that you have only 48 hours to guess. Please give me your guess by commenting to this blog post. Reference:  Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Pinal Dave, PostADay, Readers Contribution, Readers Question, SQL, SQL Authority, SQL Milestone, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, SQLServer, T SQL, Technology

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• Installing Ubuntu 12.04 on NUC intel i3 DC3217IYE

  - by Kieron

  System: NUC i3, 2 hdmi ports, ethernet, no wireless. UEFI boot 2x2gb ram 30gb mSATA internal drive Ubuntu 64bit 12.04.03 Hello i am having much trouble loading an OS on my NUC. I started out attempting another OS with various loaders (beast/hack) without much success,(various panics on boot or endless reboot loops, or graphics failures) after many tries i decided to attempt Ubuntu. Many years ago i loaded Ubuntu on an e-machine without an issue so i figured it would go smoothly, nothing could be further from the truth. The Live USB stick loads, but when i am installing the OS it always fails to load grub 2. Obviously it wont boot from SSD without grub2. I searched and found that Boot-repair should fix it...so i created a live usb with boot repair...it refuses to repair the grub because the install never finished and the needed partions are not fully created and flagged. It also demands an internet connection which i am unable to provide. I then ran gparted in an attempt to create the needed partitions manually, then re-ran boot repair turning off the "check internet" option. and disabling the re-install grub hoping it would create the missing directories and or fix the flags. it appeared to run successfully but upon return to the Ubuntu live USB it still fails at the grub2 install. also gparted doesnt have the same choices that Ubuntu install has when creating partitions, causing it to not recognize that i already had a root, or an EFI directory or it sometimes couldnt tell what the format of the partition was...all very annoying the reason i cant connect to internet (and cant upload the error logs) is the nuc only has Ethernet and the location i have to set up is too far away from modem. i can not move the monitor closer to modem as it is a 50inch LCD. I just want to do a basic install with one user acct and remote desktop (vnc) turned on so i can move the NUC to the modem connect via ethernet and then finish setting it up via Remote desktop/VNC chicken from my mac. While i await any assistance you maybe able to provide i am going to attempt to switch to the 32bit version and legacy boot to see if that can load grub. thnx again to anyone that can come up with a possible solution. i would love to hit "erase and install ubuntu" if anyone can figure out what is stopping that simple answer from working. Also disks (CD/DVD) are not an option as neither my Mac mini or my NUC have optical drives, and i have no desire to buy one for one task

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• Create Shortcuts for Your Favorite or Most Used Folders in Ubuntu

  - by Asian Angel

  Do you have certain folders that you access often each day but are only available through the Places Menu or Nautilus? See how easy it is to create shortcuts for your desktop and taskbar with our quick tutorial. To get started open Nautilus and locate the folders that you want to make new shortcuts for. For our example we chose Ubuntu One. Right click on the chosen folder and select Make Link. Your new shortcut will appear with the text Link to “Folder Name” and an Arrow Shortcut Marker attached. If you are happy with your new shortcut as is, then drag it to your desktop or taskbar as desired. We created the shortcut twice in our example…once for the desktop and once for the taskbar. For our example we decided to customize the taskbar shortcut a bit. To customize your shortcut right click on the shortcut and select Properties. Note: The desktop shortcut is limited on the amount you can customize it (name change and addition of up to four emblems to the folder). From here you can rename the shortcut and change the icon as desired. A quick name change and new icon made a huge improvement in how our taskbar shortcut looked. Note: The link for the icon we used is shown below. A little touch-up to our desktop shortcut and both are looking good. Download the Ubuntu Cloud Icon *Icon is 128*128 pixels and comes in .png format. Latest Features How-To Geek ETC Macs Don’t Make You Creative! So Why Do Artists Really Love Apple? MacX DVD Ripper Pro is Free for How-To Geek Readers (Time Limited!) HTG Explains: What’s a Solid State Drive and What Do I Need to Know? How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Create Shortcuts for Your Favorite or Most Used Folders in Ubuntu Create Custom Sized Thumbnail Images with Simple Image Resizer [Cross-Platform] Etch a Circuit Board using a Simple Homemade Mixture Sync Blocker Stops iTunes from Automatically Syncing The Journey to the Mystical Forest [Wallpaper] Trace Your Browser’s Roots on the Browser Family Tree [Infographic]

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• Launch 2010 Technical Readiness Unofficial Q&amp;A.

  - by mbcrump

  I had an email from one of my readers about the 2010 Technical Readiness Series. Please read below: Hi Michael, I noticed you blogged a while back that you were going to attend MS 2010 Launch event. I’m going to the session in Seattle on May 27, is it worth it to attend? Also, I’m wondering if they give any free software away like VS2010 Pro? Any decent vendors? Looking forward to hearing back from you. I decided this information would probably benefit several instead of just responding back to the reader. In case you are not aware, MS has a 2010 launch event showing VS2010, Office 2010, SharePoint 2010 and SQL Server 2008R2.  You can sign up for an event here: https://microsoft.crgevents.com/Register2010/Content/Event_Selection.aspx I’ve answered the questions asked below. Q: Is it worth going? A: It is if you have had little or no exposure to the latest 2010 products. Most people are familiar with VS2010, but have not seen SharePoint 2010 Office 2010 or Windows Phone 7. It is designed to get you up to speed very quickly. If you have watched most of the MIX videos and keep up with .NET in general, you will benefit more by having the ability to ask questions.    Q: Did you get any free software? A: No, only demos including: VS2010/Office 2010 – They give you a link to the url where you can download the trial version. Windows 7 Enterprise – You get a DVD with the trial version loaded. Q: Do they give away any cool swag? A: Just a Microsoft T-Shirt (XL). Q: What about the vendor selection? A: At the event that I went to, most vendors were pushing SharePoint products. There wasn’t a lot of variety in the selection. Most vendors were giving away the typical pens, buttons and stickers and trial software. If you have any other questions, feel free to contact me. I will answer and add to this un-official FAQ.

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• MPEG-2 playback inconsistent

  - by DustByte

  Many years ago I gave up on Linux because video playback was choppy. Now I'm back, and video playback is still playing up... I have two MPEG files: good.mpg bad.mpg. Here is some information about the two files, using avprobe: My machine is Intel Core 2 Duo E8400 @ 3.00GHz x 2, 64-bit. I do not know what graphics card I have. I run Ubuntu 12.04. So far I have had no problems with YouTube and playback of various video files, including playback of the file good.mpg, included in the avprobe snapshot above. However, the file bad.mpg gives me headache! The file bad.mpg is produced by a respectable "Old-video-tapes-to-DVD" company. I converted over 10 Video-8 tapes to MPEG through them, and today I collected my hard drive containing the MPEG files. Unfortunately I have problem watching them! Here are some details: Using Totem Movie Player 3.0.1 works well for several seconds, then it gets choppy and the playback is not at all smooth. Also the player easily freezes for a while when trying to jump to another position in the file. Most strangely though, the total time is shown as 0:42 (42 seconds) instead of the true 00:39:11: The VLC media player is doing a better job. It shows the correct total length, but as soon as I jump in the video to a new position, it stalls. Playback also stalls after 30 seconds if I press play and leave it. Using Handbrake and choosing bad.mpg as the source, gives me: There is only one title to choose, and it is 6 min 53 seconds. I would have guessed the full 39 minutes of the video should have shown. Lastly, putting the file bad.mpg in Dropbox and viewing it on my iPad with the Dropbox app seems fine (disregard the lack of easy jumping forward due to real-time encoding when streaming it). My question is simple: What is going on?! Why do I have problem to play the MPEG-2 files I just paid good money for (the issue with bad.mpg applies to all files I had encoded)? Is it an issue with my particular Linux machine? The graphics card? But why has everything worked fine so far, and why does not the good.mpg file cause any problems?

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• Apprentice Boot Camp in South Africa (Part 1)

  - by Tim Koekkoek

  By Maximilian Michel (DE), Jorge Garnacho (ES), Daniel Maull (UK), Adam Griffiths (UK), Guillermo De Las Nieves (ES), Catriona McGill (UK), Ed Dunlop (UK) The Boot Camp in South Africa was an amazing experience for all of us. The minute we landed, we were made to feel at home from our host Patrick Fitzgerald. The whole family who run the Guest House were also very friendly and always keen to help us. Since we had people from South Africa to show us all the amazing sights and their traditional ways to live their lives, the two weeks were very enjoyable for all of us and we came much closer together as a group. You can read this in the following parts of this report. Enjoy! The first group of Apprentices in Oracle (from left to right): Maximilian Michel (DE), Jorge Garnacho (ES), Daniel Maull (UK), Adam Griffiths (UK), Guillermo De Las Nieves (ES), Catriona McGill (UK), Ed Dunlop (UK) The Training Well, it’s time to talk about the main purpose of our trip to South Africa: the training. Two weeks, two courses. Servers and Storage. Two weeks to learn as much as possible and get the certificate. First week: Eben Pretorius with Servers Boot Camp. Learning about: • Machines: T1000, T2000, T3, T4, M series; • How to connect to the machines: serial and network connections; • Levels of software: ALOM, ILOM, OBP and of course the operating system, Solaris Combined with the practical part (screwdriver in one hand, and antistatic wristband on the other) makes quite a lot of stuff! But fortunately, Eben was able to tell us about everything without making our brains explode. For the second week: Storage Boot Camp with Deon Van Vuuren. Taking a look at the content: • Storage machines; • Connectors and protocols: SCSi, SAS, SATA Fiber Channel. Again, huge amounts of information, but Deon definitely did a great job and helped us learn it all. At the end, there was just one question left. Were we able to pass the exam and get the certificate? Well, what can we say? Just take a closer look at the picture above and make your conclusions! Our lovely Oracle office in Woodmead (near Johannesburg) We are all very proud to receive certification in “Server and Storage Support Fundamentals” together with our trainer Deon Van Vuuren. In summary, in case that you don't remember any of the above, the allies for a field engineer are: • System Handbook • EIS-DVD • A proper toolkit With these tools by our side, we’ll be unbeatable!  In the next article later this week, you can find part 2 of our experiences!

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• Failed 12.04 installation

  - by Rob Sayer

  I tried installing Ubuntu 12.04 today. Not an upgrade, a new installation. It didn't work. My computer specs: Computer: Compaq presario CQ-104CA OS: Windows 7 Home 64 bit CPU: AMD V140 BIOS: latest Graphics: amd m880g with ati mobility radeon hd 4250 Wireless: atheros ar9285 Internal HD:SATA I wasn't connected to the internet at the time ... I know of a number of people who have installed ubuntu unconnected and just updated later. It seemed to go normally until I got to the part where I chose to install dual boot linux/windows. Then, the screen went black and the following test appeared (I left out the [OK]'s): checking battery state starting crash report submission daemon stating cpu interrupts balancing daemon stopping system V runlevel compatibility starting configure network device security stopping configure network device security stopping cold plug devices stopping log initial device creation starting enable remaining boot-time encrypting devices starting configure network device security starting save udev log and update rules stopping save udev log and update rules stopping enable remaining boot-time encrypted block devices checking for running unattended-upgrades acpid: exiting speech-dispatcher disabled: edit /etc/default/speech-disorder At this point, the CD is ejected. Then nothing. If I press the return key, it boots Windows. I don't think that's what's supposed to happen. Thinking the cd media or dvd drive may have been faulty, I downloaded the .iso again and made a bootable USB stick, as per your instructions. This time there was no cryptic crash screen. It just booted windows. I can't find any log files it may have left. Thinking the amd64 version may have been the wrong one, I tried downloading the x86 version. Same thing, both from cd and usb drive. Note I downloaded both files twice. I doubt it was a corrupted d/l. This is supposed to be a simple, transparent install. I went to the time and trouble of looking up my devices and drivers re ubuntu beforehand, and was prepared to do some configuration, though I know someone who has the same wireless device and his worked righted out of the box. But I spent over 3 hours trying to install it with only the above to show for it.

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