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  • CEN/CENELEC Lacks Perspective

    - by trond-arne.undheim
    Over the last few months, two of the European Standardization Organizations (ESOs), CEN and CENELEC have circulated an unfortunate position statement distorting the facts around fora and consortia. For the benefit of outsiders to this debate, let's just say that this debate regards whether and how the EU should recognize standards and specifications from certain fora and consortia based on a process evaluating the openness and transparency of such deliverables. The topic is complex, and somewhat confusing even to insiders, but nevertheless crucial to the European economy. As far as I can judge, their positions are not based on facts. This is unfortunate. For the benefit of clarity, here are some of the observations they make: a)"Most consortia are in essence driven by technology companies making hardware and software solutions, by definition very few of the largest ones are European-based". b) "Most consortia lack a European presence, relevant Committees, even those that are often cited as having stronger links with Europe, seem to lack an overall, inclusive set of participants". c) "Recognising specific consortia specifications will not resolve any concrete problems of interoperability for public authorities; interoperability depends on stringing together a range of specifications (from formal global bodies or consortia alike)". d) "Consortia already have the option to have their specifications adopted by the international formal standards bodies and many more exercise this than the two that seem to be campaigning for European recognition. Such specifications can then also be adopted as European standards." e) "Consortium specifications completely lack any process to take due and balanced account of requirements at national level - this is not important for technologies but can be a critical issue when discussing cross-border issues within the EU such as eGovernment, eHealth and so on". f) "The proposed recognition will not lead to standstill on national or European activities, nor to the adoption of the specifications as national standards in the CEN and CENELEC members (usually in their official national languages), nor to withdrawal of conflicting national standards. A big asset of the European standardization system is its coherence and lack of fragmentation." g) "We always miss concrete and specific examples of where consortia referencing are supposed to be helpful." First of all, note that ETSI, the third ESO, did not join the position. The reason is, of course, that ETSI beyond being an ESO, also has a global perspective and, moreover, does consider reality. Secondly, having produced arguments a) to g), CEN/CENELEC has the audacity to call a meeting on Friday 25 February entitled "ICT standardization - improving collaboration in Europe". This sounds very nice, but they have not set the stage for constructive debate. Rather, they demonstrate a striking lack of vision and lack of perspective. I will back this up by three facts, and leave it there. 1. Since the 1980s, global industry fora and consortia, such as IETF, W3C and OASIS have emerged as world-leading ICT standards development organizations with excellent procedures for openness and transparency in all phases of standards development, ex post and ex ante. - Practically no ICT system can be built without using fora and consortia standards (FCS). - Without using FCS, neither the Internet, upon which the EU economy depends, nor EU institutions would operate. - FCS are of high relevance for achieving and promoting interoperability and driving innovation. 2. FCS are complementary to the formally recognized standards organizations including the ESOs. - No work will be taken away from the ESOs should the EU recognize certain FCS. - Each FCS would be evaluated on its merit and on the openness of the process that produced it. ESOs would, with other stakeholders, have a say. - ESOs could potentially educate and assist European stakeholders to engage more actively and constructively with FCS. - ETSI, also an ESO, seems to clearly recognize these facts. 3. Europe and its Member States have a strong voice in several of the most relevant global industry fora and consortia. - W3C: W3C was founded in 1994 by an Englishman, Sir Tim Berners-Lee, in collaboration with CERN, the European research lab. In April 1995, INRIA (Institut National de Recherche en Informatique et Automatique) in France became the first European W3C host and in 2003, ERCIM (European Research Consortium in Informatics and Mathematics), also based in France, took over the role of European W3C host from INRIA. Today, W3C has 326 Members, 40% of which are European. Government participation is also strong, and it could be increased - a development that is very much desired by W3C. Current members of the W3C Advisory Board includes Ora Lassila (Nokia) and Charles McCathie Nevile (Opera). Nokia is Finnish company, Opera is a Norwegian company. SAP's Claus von Riegen is an alumni of the same Advisory Board. - OASIS: its membership - 30% of which is European - represents the marketplace, reflecting a balance of providers, user companies, government agencies, and non-profit organizations. In particular, about 15% of OASIS members are governments or universities. Frederick Hirsch from Nokia, Claus von Riegen from SAP AG and Charles-H. Schulz from Ars Aperta are on the Board of Directors. Nokia is a Finnish company, SAP is a German company and Ars Aperta is a French company. The Chairman of the Board is Peter Brown, who is an Independent Consultant, an Austrian citizen AND an official of the European Parliament currently on long-term leave. - IETF: The oversight of its activities is by the Internet Architecture Board (IAB), since 2007 chaired by Olaf Kolkman, a Dutch national who lives in Uithoorn, NL. Kolkman is director of NLnet Labs, a foundation chartered to develop open source software and open source standards for the Internet. Other IAB members include Marcelo Bagnulo whose affiliation is the University Carlos III of Madrid, Spain as well as Hannes Tschofenig from Nokia Siemens Networks. Nokia is a Finnish company. Siemens is a German company. Nokia Siemens is a European joint venture. - Member States: At least 17 European Member States have developed Interoperability Frameworks that include FCS, according to the EU-funded National Interoperability Framework Observatory (see list and NIFO web site on IDABC). This also means they actively procure solutions using FCS, reference FCS in their policies and even in laws. Member State reps are free to engage in FCS, and many do. It would be nice if the EU adjusted to this reality. - A huge number of European nationals work in the global IT industry, on European soil or elsewhere, whether in EU registered companies or not. CEN/CENELEC lacks perspective and has engaged in an effort to twist facts that is quite striking from a publicly funded organization. I wish them all possible success with Friday's meeting but I fear all of the most important stakeholders will not be at the table. Not because they do not wish to collaborate, but because they just have been insulted. If they do show up, it would be a gracious move, almost beyond comprehension. While I do not expect CEN/CENELEC to line up perfectly in favor of fora and consortia, I think it would be to their benefit to stick to more palatable observations. Actually, I would suggest an apology, straightening out the facts. This works among friends and it works in an organizational context. Then, we can all move on. Standardization is important. Too important to ignore. Too important to distort. The European economy depends on it. We need CEN/CENELEC. It is an important organization. But CEN/CENELEC needs fora and consortia, too.

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  • Renault under threat from industrial espionage, intellectual property the target

    - by Simon Thorpe
    Last year we saw news of both General Motors and Ford losing a significant amount of valuable information to competitors overseas. Within weeks of the turn of 2011 we see the European car manufacturer, Renault, also suffering. In a recent news report, French Industry Minister Eric Besson warned the country was facing "economic war" and referenced a serious case of espionage which concerns information pertaining to the development of electric cars. Renault senior vice president Christian Husson told the AFP news agency that the people concerned were in a "particularly strategic position" in the company. An investigation had uncovered a "body of evidence which shows that the actions of these three colleagues were contrary to the ethics of Renault and knowingly and deliberately placed at risk the company's assets", Mr Husson said. A source told Reuters on Wednesday the company is worried its flagship electric vehicle program, in which Renault with its partner Nissan is investing 4 billion euros ($5.3 billion), might be threatened. This casts a shadow over the estimated losses of Ford ($50 million) and General Motors ($40 million). One executive in the corporate intelligence-gathering industry, who spoke on condition of anonymity, said: "It's really difficult to say it's a case of corporate espionage ... It can be carelessness." He cited a hypothetical example of an enthusiastic employee giving away too much information about his job on an online forum. While information has always been passed and leaked, inadvertently or on purpose, the rise of the Internet and social media means corporate spies or careless employees are now more likely to be found out, he added. We are seeing more and more examples of where companies like these need to invest in technologies such as Oracle IRM to ensure such important information can be kept under control. It isn't just the recent release of information into the public domain via the Wikileaks website that is of concern, but also the increasing threats of industrial espionage in cases such as these. Information rights management doesn't totally remove the threat, but abilities to control documents no matter where they exist certainly increases the capabilities significantly. Every single time someone opens a sealed document the IRM system audits the activity. This makes identifying a potential source for a leak much easier when you have an absolute record of every person who's had access to the documents. Oracle IRM can also help with accidental or careless loss. Often people use very sensitive information all the time and forget the importance of handling it correctly. With the ability to protect the information from screen shots and prevent people copy and pasting document information into social networks and other, unsecured documents, Oracle IRM brings a totally new level of information security that would have a significant impact on reducing the risk these organizations face of losing their most valuable information.

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  • SEO?s Perception Gap

    Search engine optimization is a newly emerging industry that is still growing every day. Its close ties to the Internet and Google allows the service to ride the coat-tails of search into an ever-cha... [Author: Ethan Luke - Computers and Internet - March 22, 2010]

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  • Mobile Linux Gets Support From Chip Vendors

    <b>Hardware Central:</b> "The development of Linux on mobile devices may be poised to get a boost thanks to the formation of a new industry group called Linaro, backed by a consortium of chip vendors including ARM, Freescale, Texas Instruments, Samsung and ST-Ericsson."

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  • Various roles in an Organization and their respective tasks.

    - by balu
    In various organizations(Software Company) there would be various designations having different roles. I would like to know the Industry accepted & followed trend in the organization hierarchy(..Like DBA,System Architect,Project Manager,Senior Developer,Developer,QA,Design Team,Delivery Manager etc..).And the various roles played by each of them in the various stages of the Software Development Life Cycle.Who all could possibly be sharing the responsibility mutually?

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  • A brief introduction to BRM and architecture

    - by Yani Miguel
    Oracle Communications Billing and Revenue Management (Oracle BRM) is the telcos industry´s leading solution intended for communications service providers. This post encourages to know BRM starting with the basics. History Portal was a billing and revenue managament solution to communications industry created by Portal Software. In 2006 Oracle acquired Portal Software and the solution was renamed BRM. Today Oracle BRM is the first end-to-end packaged enterprise software suite for the communications industry, however BRM is just one more product in the catalog of OSS solutions that Oracle offers. BRM can bill and manage all communications services including wireline, wireless, broadband, cable, voice over IP, IPTV, music, and video. BRM Architecture BRM´s architecture consists of 4 layers or tiers. Through these layers are the data, bussines logic and interfaces to connect graphical client tools.Application tier This layer provides GUI client tools enabling communication to other layers through open APIs. Some BRM client applications are: Customer Center Pricing Center Universal Event Loader Web Server BRM Billing Application Collections Center Permissioning Center Furthermore, this layer is where are provided real-time external events. Bussines Process Tier Although all layers are equally important, I think it deserves more atention because in this tier BRM functionality is implemented. All functions that give life to BRM are in this layer coded in C language called Opcodes (System Processes in the image). Any changes or additional functionality should be made here, so when we try to customize the product, we will most of the time programming in this layer (Business Policies in the image).Bussines Process Tier Features: Implements Portal system functionalityValidates data from the application tierModifies Portal behavior through business policies. Business policies can by customized.Triggers external systems using event notification. Object Tier This layer is responsible for transfer the BRM requests into database language and translate BRM requests into external system requests. Without it, the business logic (data from Bussines Process Tier) could not be understood by the relational database. Data tier Data tier is responsable for the storage of BRM database and other external systems databases. External systems include credit card, tax, and directory servers. Finally, It's important to note that BRM is designed to easily integrate with the following solutions:AIA 2.4 Siebel CRM E-Business Suite - G/L onlyCommunications Services Gatekeeper Oracle BI Publisher. Personally, I think that BRM could improve migrating client-server architecture to a fully web platform that works with Oracle Middleware like any product of the Fusion Middleware family. Hopefully there are already initiatives in this area.

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  • Tellago keeps hiring

    - by gsusx
    Tellago keeps growing and hiring very aggressively. We were recently received the American Business Award to the best company in the United States, under a 100 people, in the computer services industry ( More details about that in a future post J ) We are currently looking for architects to join our SOA and SharePoint practices. If you are a brilliant developer or architect with expertise on technologies such as WCF, WF or BizTalk Server, you are passionate about technologies and crazy enough to...(read more)

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  • Partner Webcast – Oracle Coherence Applications on WebLogic 12c Grid - 21st Nov 2013

    - by Thanos Terentes Printzios
    Oracle Coherence is the industry leading in-memory data grid solution that enables organizations to predictably scale mission-critical applications by providing fast access to frequently used data. As data volumes and customer expectations increase, driven by the “internet of things”, social, mobile, cloud and always-connected devices, so does the need to handle more data in real-time, offload over-burdened shared data services and provide availability guarantees. The latest release of Oracle Coherence 12c comes with great improvements in ease of use, integration and RASP (Reliability, Availability, Scalability, and Performance) areas. In addition it features an innovating approach to build and deploy Coherence Application as an integral part of typical JEE Enterprise Application. Coherence GAR archives and Coherence Managed Servers are now first-class citizens of all JEE applications and Oracle WebLogic domains respectively. That enables even easier development, deployment and management of complex multi-tier enterprise applications powered by data grid rich features. Oracle Coherence 12c makes your solution ready for the future of big data and always-on-line world. This webcast is focused on demonstrating How to create a Coherence Application using Oracle Enterprise Pack for Eclipse 12.1.2.1.1 (Kepler release). How to package the application in form of GAR archive inside the EAR deployable application. How to deploy the application to multi-tier WebLogic clusters. How to define and configure the WebLogic domain for the tiered clusters hosting both data grid and client JEE applications.  Finally we will expose the data in grid to external systems using REST services and create a simple web interface to the underlying data using Oracle ADF Faces components. Join us on this technology webcast, to find out more about how Oracle Cloud Application Frameworks brings together the key industry leading technologies of Oracle Coherence and Weblogic 12c, delivering next-generation applications. Agenda: Introduction to Oracle Coherence What's new in 12c release POF annotations Live Events Elastic Data (Flash storage support) Managed Coherence Servers for Oracle WebLogic Coherence Applications (Grid Archive) Live Demonstration Creating and configuring Coherence Servers forming the data tier cluster Creating a simple Coherence Grid Application in Eclipse Adding REST support and creating simple ADF Faces client application Deploying the grid and client applications to separate tiers in WebLogic topology HA capabilities of the data tier Summary - Q&A Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour REGISTER NOW For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com Stay Connected Oracle Newsletters

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • Inside Oracle's Acquisitions: Accelerating Innovation

    Doug Kehring, Oracle's Senior Vice President of Corporate Development, talks with Fred about why the enterprise software industry has been consolidating, Oracle's own acquisition and integration strategy, and the role that technology can play in improving merger and acquisition success.

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  • Digital Agenda in the EU means open standards after all

    - by trond-arne.undheim
    European Commission Vice President Neelie Kroes speech on Openness at the heart of the EU Digital Agenda at Open Forum Europe 2010 Summit in Brussels refocuses the EU Digital Agenda on open standards. I say the speech scores a 90/100, smooth, smart, a little vicious at the fringes, maybe? Anyway, it shows the strategy might age and implement well. This is Dutch pragmatism at its best. The EU Digital Agenda (I give it an 85/100 score), while laudable, stops short of using the term. The next step for the European Commission is defining the term open standards. If they do that, and do it right, Vice President Kroes will go into history as having made a significant contribution towards global progress in e-government by possibly eradicating lock-in forever. Moreover, she will put Europe's SMEs in a better position to succeed in a global IT market filled with barriers to entry from players not fully understanding, using, or unpacking standards. Kroes' interesting suggestion that she will now explore a "legal proposal" on interoperability that will have an impact on all IT companies operating in the European market is more up for debate. An interoperability directive? One run by DG COMP or one run by DG INFSO, telecom style? Would something like that work? Would the industry like it? Would it help European governments? Possibly, if done right. The good thing was, Kroes pointed out that she will look for input from the industry. Kroes' track record is one of not being scared of taking on the Titans. She also wants to enact real, positive, lasting change. "I will not go anywhere", she said. All of that is good. And she does understand the importance of open standards. Let's now start discussing the details. Implementing the Digital Agenda is not simple. It requires collaboration across the various Directorates in the European Commission. Mounting a new Interoperability directive is also never attempted before. Getting it right is important. Even possibly finding out it cannot be done right and choosing a more light weight approach that is equally effective would be bold. Go Kroes!

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  • learning on the clock

    - by T. Webster
    Some might argue this question is too general, but because keeping up seems especially relevant to programming, is anyone's experience that: do employers expect you to stay current? what is the "industry standard" of expected time a programmer should spend keeping up-to-date? is it generally acceptable that a programmer can spend some time during working hrs on meeting the expectation to keep skills current? If not, how do most programmers find the time? -

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  • Partner Blog Series: PwC Perspectives - "Is It Time for an Upgrade?"

    - by Tanu Sood
    Is your organization debating their next step with regard to Identity Management? While all the stakeholders are well aware that the one-size-fits-all doesn’t apply to identity management, just as true is the fact that no two identity management implementations are alike. Oracle’s recent release of Identity Governance Suite 11g Release 2 has innovative features such as a customizable user interface, shopping cart style request catalog and more. However, only a close look at the use cases can help you determine if and when an upgrade to the latest R2 release makes sense for your organization. This post will describe a few of the situations that PwC has helped our clients work through. “Should I be considering an upgrade?” If your organization has an existing identity management implementation, the questions below are a good start to assessing your current solution to see if you need to begin planning for an upgrade: Does the current solution scale and meet your projected identity management needs? Does the current solution have a customer-friendly user interface? Are you completely meeting your compliance objectives? Are you still using spreadsheets? Does the current solution have the features you need? Is your total cost of ownership in line with well-performing similar sized companies in your industry? Can your organization support your existing Identity solution? Is your current product based solution well positioned to support your organization's tactical and strategic direction? Existing Oracle IDM Customers: Several existing Oracle clients are looking to move to R2 in 2013. If your organization is on Sun Identity Manager (SIM) or Oracle Identity Manager (OIM) and if your current assessment suggests that you need to upgrade, you should strongly consider OIM 11gR2. Oracle provides upgrade paths to Oracle Identity Manager 11gR2 from SIM 7.x / 8.x as well as Oracle Identity Manager 10g / 11gR1. The following are some of the considerations for migration: Check the end of product support (for Sun or legacy OIM) schedule There are several new features available in R2 (including common Helpdesk scenarios, profiling of disconnected applications, increased scalability, custom connectors, browser-based UI configurations, portability of configurations during future upgrades, etc) Cost of ownership (for SIM customers)\ Customizations that need to be maintained during the upgrade Time/Cost to migrate now vs. waiting for next version If you are already on an older version of Oracle Identity Manager and actively maintaining your support contract with Oracle, you might be eligible for a free upgrade to OIM 11gR2. Check with your Oracle sales rep for more details. Existing IDM infrastructure in place: In the past year and half, we have seen a surge in IDM upgrades from non-Oracle infrastructure to Oracle. If your organization is looking to improve the end-user experience related to identity management functions, the shopping cart style access request model and browser based personalization features may come in handy. Additionally, organizations that have a large number of applications that include ecommerce, LDAP stores, databases, UNIX systems, mainframes as well as a high frequency of user identity changes and access requests will value the high scalability of the OIM reconciliation and provisioning engine. Furthermore, we have seen our clients like OIM's out of the box (OOB) support for multiple authoritative sources. For organizations looking to integrate applications that do not have an exposed API, the Generic Technology Connector framework supported by OIM will be helpful in quickly generating custom connector using OOB wizard. Similarly, organizations in need of not only flexible on-boarding of disconnected applications but also strict access management to these applications using approval flows will find the flexible disconnected application profiling feature an extremely useful tool that provides a high degree of time savings. Organizations looking to develop custom connectors for home grown or industry specific applications will likewise find that the Identity Connector Framework support in OIM allows them to build and test a custom connector independently before integrating it with OIM. Lastly, most of our clients considering an upgrade to OIM 11gR2 have also expressed interest in the browser based configuration feature that allows an administrator to quickly customize the user interface without adding any custom code. Better yet, code customizations, if any, made to the product are portable across the future upgrades which, is viewed as a big time and money saver by most of our clients. Below are some upgrade methodologies we adopt based on client priorities and the scale of implementation. For illustration purposes, we have assumed that the client is currently on Oracle Waveset (formerly Sun Identity Manager).   Integrated Deployment: The integrated deployment is typically where a client wants to split the implementation to where their current IDM is continuing to handle the front end workflows and OIM takes over the back office operations incrementally. Once all the back office operations are moved completely to OIM, the front end workflows are migrated to OIM. Parallel Deployment: This deployment is typically done where there can be a distinct line drawn between which functionality the platforms are supporting. For example the current IDM implementation is handling the password reset functionality while OIM takes over the access provisioning and RBAC functions. Cutover Deployment: A cutover deployment is typically recommended where a client has smaller less complex implementations and it makes sense to leverage the migration tools to move them over immediately. What does this mean for YOU? There are many variables to consider when making upgrade decisions. For most customers, there is no ‘easy’ button. Organizations looking to upgrade or considering a new vendor should start by doing a mapping of their requirements with product features. The recommended approach is to take stock of both the short term and long term objectives, understand product features, future roadmap, maturity and level of commitment from the R&D and build the implementation plan accordingly. As we said, in the beginning, there is no one-size-fits-all with Identity Management. So, arm yourself with the knowledge, engage in industry discussions, bring in business stakeholders and start building your implementation roadmap. In the next post we will discuss the best practices on R2 implementations. We will be covering the Do's and Don't's and share our thoughts on making implementations successful. Meet the Writers: Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Praveen Krishna is a Manager in the Advisory Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC.  She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years.

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  • Siebel-Oracle Integrations

    Aseem Chandra, Senior Director, Industry Strategy talks to Cliff about how customers can benefit now from packaged integration of Siebel CRM with Oracle back office applications, and the roadmap to upgrade to Fusion Applications.

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  • What are some great papers/publications relating to game programming?

    - by Archagon
    What are some of your favorite papers and publications that closely relate to game programming? I'm particularly looking for examples that are well-written and illustrated, and/or have had a profound influence on the industry. (Here's one example: in this GDC talk, Bungie's David Aldridge mentions that a paper called "The TRIBES Engine Networking Model" was the starting point for Halo's network code.)

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  • Transforming Government with ERP Solutions

    Liz La Rosa and Jerry Linden from Oracle's Public Sector Industry Strategy and Marketing team talk with Fred about the issues public sector managers face today and how governments can meet these challenges by using ERP systems to transform government operations.

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  • Six Unusual Blogs I Like

    - by Bill Graziano
    I subscribe to and read over 100 SQL Server blogs every day.  I link to posts that I think are interesting.  I also read a fair number of non-SQL Server blogs.  Here are a few that I think are interesting. danah boyd. She is a researcher with Microsoft and writes about privacy, social media and teenagers.  I discovered her blog while looking for strategies to keep my personal and professional life separate.  (I haven’t found a good solution to that yet.)  Her stories of how teenagers use Facebook and other social media tools are fascinating. Clayton’s Web Snacks.  Steve Clayton works at Microsoft and has a variety of blogs out there.  This one focuses on … hmmm.  His latest posts are on graffiti, infographics, paper tweets, cartoons and slow motion videos.  It’s mostly visual and you never really know what you’ll get.  It’s always interesting though and I like what he posts.  It’s good creative stuff. Seth Godin.  Seth writes about Marketing.  I read him for motivation to get off my butt and get things done.  He’s a great motivator who encourages you to think big.  And do something! Ask the Pilot.  Patrick Smith is a commercial airline pilot writing about the airline industry.  He’s a great debunker of myths (no they don’t reduce oxygen in the cabin to keep you docile).  My favorite topics include the TSA, flying myths, airport reviews and flight delays. My old favorite flight blog used to be enplaned.  No one knew who wrote it.  It focused on the economics of the airline industry.  It was fascinating stuff.  One day it was gone.  The entire blog was deleted.  Someone tracked down some partial archives and put them online. The Agent’s Journal.  Jack Bechta is an NFL agent.  He writes about the business side of the NFL, the draft and free agency.  Lately he’s been writing about the potential lockout.  He has a distinct lack of hype which I find very refreshing.  xkcd.  I call this the comic for smart people.  A little math, some IT and internet privacy thrown in all make an unusual comic. Funny and intelligent.

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  • SMART Technologies E-Business Suite Release 12 Success

    Get smart about E-Business Suite Release 12 implementation with this customer success story. Hear Mike Battistel, VP Information Systems – SMART Technologies, discuss why they selected E-Business Suite Release 12, the implementation process, what benefits they have gained and lessons learned along the way. SMART Technologies is both the industry pioneer and market-segment leader in easy-to-use interactive whiteboards and other group collaboration tools.

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  • Why should you document code?

    - by Edwin Tripp
    I am a graduate software developer for a financial company that uses an old COBOL-like language/flat-file record storage system. The code is completely undocumented, both code comments and overall system design and there is no help on the web (unused outside the industry). The current developers have been working on the system for between 10 and 30 years and are adamant that documentation is unnecessary as you can just read the code to work out what's going on and that you can't trust comments. Why should such a system be documented?

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  • How to deal with WYSIWYG editors?

    - by Pino
    There are now lots of WYSIWYG editors, however whenever we use one on a cms based website we consitently have issues. The biggest being users pasting conent from word, other online sources and all the various formatting rules being added in "behind the scenes" How do you deal with these editors on a live production website? I love markdown, however its target market is most definatly the tech industry.

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  • People, Process & Engagement: WebCenter Partner Keste

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal  Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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