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The SPARC SuperCluster

- by Karoly Vegh

Oracle has been providing a lead in the Engineered Systems business for quite a while now, in accordance with the motto "Hardware and Software Engineered to Work Together." Indeed it is hard to find a better definition of these systems. Allow me to summarize the idea. It is: Build a compute platform optimized to run your technologies Develop application aware, intelligently caching storage components Take an impressively fast network technology interconnecting it with the compute nodes Tune the application to scale with the nodes to yet unseen performance Reduce the amount of data moving via compression Provide this all in a pre-integrated single product with a single-pane management interface All these ideas have been around in IT for quite some time now. The real Oracle advantage is adding the last one to put these all together. Oracle has built quite a portfolio of Engineered Systems, to run its technologies - and run those like they never ran before. In this post I'll focus on one of them that serves as a consolidation demigod, a multi-purpose engineered system. As you probably have guessed, I am talking about the SPARC SuperCluster. It has many great features inherited from its predecessors, and it adds several new ones. Allow me to pick out and elaborate about some of the most interesting ones from a technological point of view. I. It is the SPARC SuperCluster T4-4. That is, as compute nodes, it includes SPARC T4-4 servers that we learned to appreciate and respect for their features: The SPARC T4 CPUs: Each CPU has 8 cores, each core runs 8 threads. The SPARC T4-4 servers have 4 sockets. That is, a single compute node can in parallel, simultaneously execute 256 threads. Now, a full-rack SPARC SuperCluster has 4 of these servers on board. Remember the keyword demigod. While retaining the forerunner SPARC T3's exceptional throughput, the SPARC T4 CPUs raise the bar with single performance too - a humble 5x better one than their ancestors. actually, the SPARC T4 CPU cores run in both single-threaded and multi-threaded mode, and switch between these two on-the-fly, fulfilling not only single-threaded OR multi-threaded applications' needs, but even mixed requirements (like in database workloads!). Data security, anyone? Every SPARC T4 CPU core has a built-in encryption engine, that is, encryption algorithms cast into silicon. A PCI controller right on the chip for customers who need I/O performance. Built-in, no-cost Virtualization: Oracle VM for SPARC (the former LDoms or Logical Domains) is not a server-emulation virtualization technology but rather a serverpartitioning one, the hypervisor runs in the server firmware, and all the VMs' HW resources (I/O, CPU, memory) are accessed natively, without performance overhead. This enables customers to run a number of Solaris 10 and Solaris 11 VMs separated, independent of each other within a physical server II. For Database performance, it includes Exadata Storage Cells - one of the main reasons why the Exadata Database Machine performs at diabolic speed. What makes them important? They provide DB backend storage for your Oracle Databases to run on the SPARC SuperCluster, that is what they are built and tuned for DB performance. These storage cells are SQL-aware. That is, if a SPARC T4 database compute node executes a query, it doesn't simply request tons of raw datablocks from the storage, filters the received data, and throws away most of it where the statement doesn't apply, but provides the SQL query to the storage node too. The storage cell software speaks SQL, that is, it is able to prefilter and through that transfer only the relevant data. With this, the traffic between database nodes and storage cells is reduced immensely. Less I/O is a good thing - as they say, all the CPUs of the world do one thing just as fast as any other - and that is waiting for I/O. They don't only pre-filter, but also provide data preprocessing features - e.g. if a DB-node requests an aggregate of data, they can calculate it, and handover only the results, not the whole set. Again, less data to transfer. They support the magical HCC, (Hybrid Columnar Compression). That is, data can be stored in a precompressed form on the storage. Less data to transfer. Of course one can't simply rely on disks for performance, there is Flash Storage included there for caching. III. The low latency, high-speed backbone network: InfiniBand, that interconnects all the members with: Real High Speed: 40 Gbit/s. Full Duplex, of course. Oh, and a really low latency. RDMA. Remote Direct Memory Access. This technology allows the DB nodes to do exactly that. Remotely, directly placing SQL commands into the Memory of the storage cells. Dodging all the network-stack bottlenecks, avoiding overhead, placing requests directly into the process queue. You can also run IP over InfiniBand if you please - that's the way the compute nodes can communicate with each other. IV. Including a general-purpose storage too: the ZFSSA, which is a unified storage, providing NAS and SAN access too, with the following features: NFS over RDMA over InfiniBand. Nothing is faster network-filesystem-wise. All the ZFS features onboard, hybrid storage pools, compression, deduplication, snapshot, replication, NFS and CIFS shares Storageheads in a HA-Cluster configuration providing availability of the data DTrace Live Analytics in a web-based Administration UI Being a general purpose application data storage for your non-database applications running on the SPARC SuperCluster over whichever protocol they prefer, easily replicating, snapshotting, cloning data for them. There's a lot of great technology included in Oracle's SPARC SuperCluster, we have talked its interior through. As for external scalability: you can start with a half- of full- rack SPARC SuperCluster, and scale out to several racks - that is, stacking not separate full-rack SPARC SuperClusters, but extending always one large instance of the size of several full-racks. Yes, over InfiniBand network. Add racks as you grow. What technologies shall run on it? SPARC SuperCluster is a general purpose scaleout consolidation/cloud environment. You can run Oracle Databases with RAC scaling, or Oracle Weblogic (end enjoy the SPARC T4's advantages to run Java). Remember, Oracle technologies have been integrated with the Oracle Engineered Systems - this is the Oracle on Oracle advantage. But you can run other software environments such as SAP if you please too. Run any application that runs on Oracle Solaris 10 or Solaris 11. Separate them in Virtual Machines, or even Oracle Solaris Zones, monitor and manage those from a central UI. Here the key takeaways once again: The SPARC SuperCluster: Is a pre-integrated Engineered System Contains SPARC T4-4 servers with built-in virtualization, cryptography, dynamic threading Contains the Exadata storage cells that intelligently offload the burden of the DB-nodes Contains a highly available ZFS Storage Appliance, that provides SAN/NAS storage in a unified way Combines all these elements over a high-speed, low-latency backbone network implemented with InfiniBand Can grow from a single half-rack to several full-rack size Supports the consolidation of hundreds of applications To summarize: All these technologies are great by themselves, but the real value is like in every other Oracle Engineered System: Integration. All these technologies are tuned to perform together. Together they are way more than the sum of all - and a careful and actually very time consuming integration process is necessary to orchestrate all these for performance. The SPARC SuperCluster's goal is to enable infrastructure operations and offer a pre-integrated solution that can be architected and delivered in hours instead of months of evaluations and tests. The tedious and most importantly time and resource consuming part of the work - testing and evaluating - has been done. Now go, provide services. -- charlie

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Java2Days 2012 Trip Report

- by reza_rahman

Java2Days 2012 was held in beautiful Sofia, Bulgaria on October 25-26. For those of you not familiar with it, this is the third installment of the premier Java conference for the Balkan region. It is an excellent effort by admirable husband and wife team Emo Abadjiev and Iva Abadjieva as well as the rest of the Java2Days team including Yoana Ivanova and Nadia Kostova. Thanks to their hard work, the conference continues to grow vigorously with almost a thousand enthusiastic, bright young people attending this year and no less than three tracks on Java, the Cloud and Mobile. The conference is a true gem in this region of the world and I am very proud to have been a part of it again, along with the other world class speakers the event rightfully attracts. It was my honor to present the first talk of the conference. It was a full-house session on Java EE 7 and 8 titled "JavaEE.Next(): Java EE 7, 8, and Beyond". The talk was primarily along the same lines as Arun Gupta's JavaOne 2012 technical keynote. I covered the changes in JMS 2, the Java API for WebSocket (JSR 356), the Java API for JSON Processing (JSON-P), JAX-RS 2, JCache, JPA 2.1, JTA 1.2, JSF 2.2, Java Batch, Bean Validation 1.1 and the rest of the APIs in Java EE 7. I also briefly talked about the possible contents of Java EE 8. My stretch goal was to gather some feedback on some open issues in the Java EE EG (more on that soon) but I ran out of time in the short format forty-five minute session. The talk was received well and I had some pretty good discussions afterwards. The slides for the talk are here: JavaEE.Next(): Java EE 7, 8, and Beyond from reza_rahman To my delight, the Java2Days folks were very interested in my domain-driven design/Java EE 6 talk (titled "Domain Driven Design with Java EE 6"). I've had this talk in my inventory for a long time now but it always gets overridden by less theoretical talks on APIs, tools, etc. The talk has three parts -- a brief overview of DDD theory, mapping DDD to Java EE and actual running DDD code in Java EE 6/GlassFish. For the demo, I converted the well-known DDD sample application (http://dddsample.sourceforge.net/) written mostly in Spring 2 and Hibernate 2 to Java EE 6. My eventual plan is to make the code available via a top level java.net project. Even despite the broad topic and time constraints, the talk went very well. It was a full house, the Q & A was excellent and one of the other speakers even told me they thought this was the best talk of the conference! The slides for the talk are here: Domain Driven Design with Java EE 6 from Reza Rahman The code examples are available here: https://blogs.oracle.com/reza/resource/dddsample.zip for now, as a simple zip file. Give me a shout if you would like to get it up and running. It was also a great honor to present the last session of the conference. It was a talk on the Java API for WebSocket/JSR 356 titled "Building HTML5/WebSocket Applications with JSR 356 and GlassFish". The talk is based on Danny Coward's JavaOne 2012 talk. The talk covers the basic of WebSocket, the JSR 356 API and a simple demo using Tyrus/GlassFish. The talk went very well and there were some very good questions afterwards. The slides for the talk are here: Building HTML5/WebSocket Applications with GlassFish and JSR 356 from Reza Rahman The code samples are available here: https://blogs.oracle.com/arungupta/resource/totd183-HelloWebSocket.zip. You'll need the latest promoted GlassFish 4 build to run the code. Give me a shout if you need help. Besides presenting my talks, I got to attend some great sessions on OSGi, HTML5, cloud, agile and Java 8. I got an invite to speak at the Macedonia JUG when possible. Victor Grazi of InfoQ wrote about my sessions and Java2Days here: http://www.infoq.com/news/2012/11/Java2DaysConference. Stoyan Rachev was very kind to blog about my sessions here: http://www.stoyanr.com/2012/11/java2days-2012-java-ee.html. I definitely enjoyed Java2Days 2012 and hope to be part of the conference next year!

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Self-signed certificates for a known community

- by costlow

Recently announced changes scheduled for Java 7 update 51 (January 2014) have established that the default security slider will require code signatures and the Permissions Manifest attribute. Code signatures are a common practice recommended in the industry because they help determine that the code your computer will run is the same code that the publisher created. This post is written to help users that need to use self-signed certificates without involving a public Certificate Authority. The role of self-signed certificates within a known community You may still use self-signed certificates within a known community. The difference between self-signed and purchased-from-CA is that your users must import your self-signed certificate to indicate that it is valid, whereas Certificate Authorities are already trusted by default. This works for known communities where people will trust that my certificate is mine, but does not scale widely where I cannot actually contact or know the systems that will need to trust my certificate. Public Certificate Authorities are widely trusted already because they abide by many different requirements and frequent checks. An example would be students in a university class sharing their public certificates on a mailing list or web page, employees publishing on the intranet, or a system administrator rolling certificates out to end-users. Managed machines help this because you can automate the rollout, but they are not required -- the major point simply that people will trust and import your certificate. How to distribute self-signed certificates for a known community There are several steps required to distribute a self-signed certificate to users so that they will properly trust it. These steps are: Creating a public/private key pair for signing. Exporting your public certificate for others Importing your certificate onto machines that should trust you Verify work on a different machine Creating a public/private key pair for signing Having a public/private key pair will give you the ability both to sign items yourself and issue a Certificate Signing Request (CSR) to a certificate authority. Create your public/private key pair by following the instructions for creating key pairs.Every Certificate Authority that I looked at provided similar instructions, but for the sake of cohesiveness I will include the commands that I used here: Generate the key pair.keytool -genkeypair -alias erikcostlow -keyalg EC -keysize 571 -validity 730 -keystore javakeystore_keepsecret.jks Provide a good password for this file. The alias "erikcostlow" is my name and therefore easy to remember. Substitute your name of something like "mykey." The sigalg of EC (Elliptical Curve) and keysize of 571 will give your key a good strong lifetime. All keys are set to expire. Two years or 730 days is a reasonable compromise between not-long-enough and too-long. Most public Certificate Authorities will sign something for one to five years. You will be placing your keys in javakeystore_keepsecret.jks -- this file will contain private keys and therefore should not be shared. If someone else gets these private keys, they can impersonate your signature. Please be cautious about automated cloud backup systems and private key stores. Answer all the questions. It is important to provide good answers because you will stick with them for the "-validity" days that you specified above.What is your first and last name? [Unknown]: First LastWhat is the name of your organizational unit? [Unknown]: Line of BusinessWhat is the name of your organization? [Unknown]: MyCompanyWhat is the name of your City or Locality? [Unknown]: City NameWhat is the name of your State or Province? [Unknown]: CAWhat is the two-letter country code for this unit? [Unknown]: USIs CN=First Last, OU=Line of Business, O=MyCompany, L=City, ST=CA, C=US correct? [no]: yesEnter key password for <erikcostlow> (RETURN if same as keystore password): Verify your work:keytool -list -keystore javakeystore_keepsecret.jksYou should see your new key pair. Exporting your public certificate for others Public Key Infrastructure relies on two simple concepts: the public key may be made public and the private key must be private. By exporting your public certificate, you are able to share it with others who can then import the certificate to trust you. keytool -exportcert -keystore javakeystore_keepsecret.jks -alias erikcostlow -file erikcostlow.cer To verify this, you can open the .cer file by double-clicking it on most operating systems. It should show the information that you entered during the creation prompts. This is the file that you will share with others. They will use this certificate to prove that artifacts signed by this certificate came from you. If you do not manage machines directly, place the certificate file on an area that people within the known community should trust, such as an intranet page. Import the certificate onto machines that should trust you In order to trust the certificate, people within your known network must import your certificate into their keystores. The first step is to verify that the certificate is actually yours, which can be done through any band: email, phone, in-person, etc. Known networks can usually do this Determine the right keystore: For an individual user looking to trust another, the correct file is within that user’s directory.e.g. USER_HOME\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs For system-wide installations, Java’s Certificate Authorities are in JAVA_HOMEe.g. C:\Program Files\Java\jre8\lib\security\cacerts File paths for Mac and Linux are included in the link above. Follow the instructions to import the certificate into the keystore. keytool -importcert -keystore THEKEYSTOREFROMABOVE -alias erikcostlow -file erikcostlow.cer In this case, I am still using my name for the alias because it’s easy for me to remember. You may also use an alias of your company name. Scaling distribution of the import The easiest way to apply your certificate across many machines is to just push the .certs or cacerts file onto them. When doing this, watch out for any changes that people would have made to this file on their machines. Trusted.certs: When publishing into user directories, your file will overwrite any keys that the user has added since last update. CACerts: It is best to re-run the import command with each installation rather than just overwriting the file. If you just keep the same cacerts file between upgrades, you will overwrite any CAs that have been added or removed. By re-importing, you stay up to date with changes. Verify work on a different machine Verification is a way of checking on the client machine to ensure that it properly trusts signed artifacts after you have added your signing certificate. Many people have started using deployment rule sets. You can validate the deployment rule set by: Create and sign the deployment rule set on the computer that holds the private key. Copy the deployment rule set on to the different machine where you have imported the signing certificate. Verify that the Java Control Panel’s security tab shows your deployment rule set. Verifying an individual JAR file or multiple JAR files You can test a certificate chain by using the jarsigner command. jarsigner -verify filename.jar If the output does not say "jar verified" then run the following command to see why: jarsigner -verify -verbose -certs filename.jar Check the output for the term “CertPath not validated.”

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Windows Azure Recipe: Software as a Service (SaaS)

- by Clint Edmonson

The cloud was tailor built for aspiring companies to create innovative internet based applications and solutions. Whether you’re a garage startup with very little capital or a Fortune 1000 company, the ability to quickly setup, deliver, and iterate on new products is key to capturing market and mind share. And if you can capture that share and go viral, having resiliency and infinite scale at your finger tips is great peace of mind. Drivers Cost avoidance Time to market Scalability Solution Here’s a sketch of how a basic Software as a Service solution might be built out: Ingredients Web Role – this hosts the core web application. Each web role will host an instance of the software and as the user base grows, additional roles can be spun up to meet demand. Access Control – this service is essential to managing user identity. It’s backed by a full blown implementation of Active Directory and allows the definition and management of users, groups, and roles. A pre-built ASP.NET membership provider is included in the training kit to leverage this capability but it’s also flexible enough to be combined with external Identity providers including Windows LiveID, Google, Yahoo!, and Facebook. The provider model provides extensibility to hook into other industry specific identity providers as well. Databases – nearly every modern SaaS application is backed by a relational database for its core operational data. If the solution is sold to organizations, there’s a good chance multi-tenancy will be needed. An emerging best practice for SaaS applications is to stand up separate SQL Azure database instances for each tenant’s proprietary data to ensure isolation from other tenants. Worker Role – this is the best place to handle autonomous background processing such as data aggregation, billing through external services, and other specialized tasks that can be performed asynchronously. Placing these tasks in a worker role frees the web roles to focus completely on user interaction and data input and provides finer grained control over the system’s scalability and throughput. Caching (optional) – as a web site traffic grows caching can be leveraged to keep frequently used read-only, user specific, and application resource data in a high-speed distributed in-memory for faster response times and ultimately higher scalability without spinning up more web and worker roles. It includes a token based security model that works alongside the Access Control service. Blobs (optional) – depending on the nature of the software, users may be creating or uploading large volumes of heterogeneous data such as documents or rich media. Blob storage provides a scalable, resilient way to store terabytes of user data. The storage facilities can also integrate with the Access Control service to ensure users’ data is delivered securely. Training & Examples These links point to online Windows Azure training labs and examples where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. Developing Applications for the Cloud, 2nd Edition (eBook) This book demonstrates how you can create from scratch a multi-tenant, Software as a Service (SaaS) application to run in the cloud using the latest versions of the Windows Azure Platform and tools. The book is intended for any architect, developer, or information technology (IT) professional who designs, builds, or operates applications and services that run on or interact with the cloud. Fabrikam Shipping (SaaS reference application) This is a full end to end sample scenario which demonstrates how to use the Windows Azure platform for exposing an application as a service. We developed this demo just as you would: we had an existing on-premises sample, Fabrikam Shipping, and we wanted to see what it would take to transform it in a full subscription based solution. The demo you find here is the result of that investigation See my Windows Azure Resource Guide for more guidance on how to get started, including more links web portals, training kits, samples, and blogs related to Windows Azure.

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Taking web sites offline for demonstration

While working in software development in general, and in web development for a couple of customers it is quite common that it is necessary to provide a test bed where the client is able to get an image, or better said, a feeling for the visions and ideas you are talking about. Usually here at IOS Indian Ocean Software Ltd. we set up a demo web site on one of our staging servers, and provide credentials to the customer to access and review our progress and work ad hoc. This gives us the highest flexibility on both sides, as the test bed is simply online and available 24/7. We can update the structure, the UI and data at any time, and the client is able to view it as it suits best for her/him. Limited or lack of online connectivity But what is going to happen when your client is not capable to be online - no matter for what reasons; here are some more obvious ones: No internet connection (permanently or temporarily) Expensive connection, ie. mobile data package, stay at a hotel, etc. Presentation devices at an exhibition, ie. using tablets or iPads Being abroad for a certain time, and only occasionally online No network coverage, especially on mobile Bad infrastructure, like ie. in Third World countries Providing a catalogue on CD or USB pen drive Anyway, it doesn't matter really. We should be able to provide a solution for the circumstances of our customers. Presentation during an exhibition Recently, we had the following request from a customer: Is it possible to let us have a desktop version of ResortWork.co.uk that we can use for demo purposes at the forthcoming Ski Shows? It would allow us to let stand visitors browse the sites on an iPad to view jobs and training directory course listings. Yes, sure we can do that. Eventually, you might think why don't they simply use 3G enabled iPads for that purpose? As stated above, there might be several reasons for that - low coverage, expensive data packages, etc. Anyway, it is not a question on how to circumvent the request but to deliver a solution to that. Possible solutions... or not? We already did offline websites earlier, and even established complete mirrors of one or two web sites on our systems. There are actually several possibilities to handle this kind of request, and it mainly depends on the system or device where the offline site should be available on. Here, it is clearly expressed that we have to address this on an Apple iPad, well actually, I think that they'd like to use multiple devices during their exhibitions. Following is an overview of possible solutions depending on the technology or device in use, and how it can be done: Replication of source files and database The above mentioned web site is running on ASP.NET, IIS and SQL Server. In case that a laptop or slate runs a Windows OS, the easiest way would be to take a snapshot of the source files and database, and transfer them as local installation to those Windows machines. This approach would be fully operational on the local machine. Saving pages for offline usage This is actually a quite tedious job but still practicable for small web sites Tool based approach to 'harvest' the web site There quite some tools in the wild that could handle this job, namely wget, httrack, web copier, etc. Screenshots bundled as PDF document Not really... ;-) Creating screencast or video Simply navigate through your website and record your desktop session. Actually, we are using this kind of approach to track down difficult problems in order to see and understand exactly what the user was doing to cause an error. Of course, this list isn't complete and I'd love to get more of your ideas in the comments section below the article. Preparations for offline browsing The original website is dynamically and data-driven by ASP.NET, and looks like this: As we have to put the result onto iPads we are going to choose the tool-based approach to 'download' the whole web site for offline usage. Again, depending on the complexity of your web site you might have to check which of the applications produces the best results for you. My usual choice is to use wget but in this case, we run into problems related to the rewriting of hyperlinks. As a consequence of that we opted for using HTTrack. HTTrack comes in different flavours, like console application but also as either GUI (WinHTTrack on Windows) or Web client (WebHTTrack on Linux/Unix/BSD). Here's a brief description taken from the original website about HTTrack: HTTrack is a free (GPL, libre/free software) and easy-to-use offline browser utility. It allows you to download a World Wide Web site from the Internet to a local directory, building recursively all directories, getting HTML, images, and other files from the server to your computer. HTTrack arranges the original site's relative link-structure. Simply open a page of the "mirrored" website in your browser, and you can browse the site from link to link, as if you were viewing it online. And there is an extensive documentation for all options and switches online. General recommendation is to go through the HTTrack Users Guide By Fred Cohen. It covers all the initial steps you need to get up and running. Be aware that it will take quite some time to get all the necessary resources down to your machine. Actually, for our customer we run the tool directly on their web server to avoid unnecessary traffic and bandwidth. After a couple of runs and some additional fine-tuning - explicit inclusion or exclusion of various external linked web sites - we finally had a more or less complete offline version available. A very handsome feature of HTTrack is the error/warning log after completing the download. It contains some detailed information about errors that appeared on the pages and the links within the pages that have been processed. Error: "Bad Request" (400) at link www.resortwork.co.uk/job-details_Ski_hire:tech_or_mgr_or_driver_37854.aspx (from www.resortwork.co.uk/Jobs_A_to_Z.aspx)Error: "Not Found" (404) at link www.247recruit.net/images/applynow.png (from www.247recruit.net/css/global.css)Error: "Not Found" (404) at link www.247recruit.net/activate.html (from www.247recruit.net/247recruit_tefl_jobs_network.html) In our situation, we took the records of HTTP 400/404 errors and passed them to the web development department. Improvements are to be expected soon. ;-) Quality assurance on the full-featured desktop Unfortunately, the generated output of HTTrack was still incomplete but luckily there were only images missing. Being directly on the web server we simply copied the missing images from the original source folder into our offline version. After that, we created an archive and transferred the file securely to our local workspace for further review and checks. From that point on, it wasn't necessary to get any more files from the original web server, and we could focus ourselves completely on the process of browsing and navigating through the offline version to isolate visual differences and functional problems. As said, the original web site runs on ASP.NET Web Forms and uses Postback calls for interaction like search, pagination and partly for navigation. This is the main field of improving the offline experience. Of course, same as for standard web development it is advised to test with various browsers, and strangely we discovered that the offline version looked pretty good on Firefox, Chrome and Safari, but not in Internet Explorer. A quick look at the HTML source shed some light on this, and there are conditional CSS inclusions based on the user agent. HTTrack is not acting as Internet Explorer and so we didn't have the necessary overrides for this browser. Not problematic after all in our case, but you might have to pay attention to this and get the IE-specific files explicitly. And while having a view at the source code, we also found out that HTTrack actually modifies the generated HTML output. In several occasions we discovered that <div> elements were converted into <table> constructs for no obvious reason; even nested structures. Search 'e'nd destroy - sed (or Notepad++) to the rescue During our intensive root cause analysis for a couple of HTML/CSS problems that needed some extra attention it is very helpful to be familiar with any editor that allows search and replace over multiple files like, ie. sed - stream editor for filtering and transforming text on Linux or my personal favourite Notepad++ on Windows. This allowed us to quickly fix a lot of anchors with onclick attributes and Javascript code that was addressed to ASP.NET files instead of their generated HTML counterparts, like so: grep -lr -e '.aspx' * | xargs sed -e 's/.aspx/.html?/g' The additional question mark after the HTML extension helps to separate the query string from the actual target and solved all our missing hyperlinks very fast. The same can be done in Notepad++ on Windows, too. Just use the 'Replace in files' feature and you are settled. Especially, in combination with Regular Expressions (regex). Landscape of browsers Okay, after several runs of HTML/CSS code analysis, searching and replacing some strings in a pool of more than 4.000 files, we finally had a very good match of an offline browsing experience in Firefox and Chrome on Linux. Next, we transferred that modified set of files to a Windows 8 machine for review on Firefox, Chrome and Internet Explorer 7 to 10, and a Mac mini running Mac OS X 10.7 to check the output on Safari and again on Chrome. Besides IE, for reasons already mentioned above, the results were identical. And last but not least it was about to check web site on tablets. Please continue to read on the following articles: Taking web sites offline for demonstration on Galaxy Tablet Taking web sites offline for demonstration on iPad

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A little primer on using TFS with a small team

- by johndoucette

The scenario; A small team of 3 developers mostly in maintenance mode with traditional ASP.net, classic ASP, .Net integration services and utilities with the company’s third party packages, and a bunch of java-based Coldfusion web applications all under Visual Source Safe (VSS). They are about to embark on a huge SharePoint 2010 new construction project and wanted to use subversion instead VSS. TFS was a foreign word and smelled of “high cost” and of an “over complicated process”. Since they had no preconditions about the old TFS versions (‘05 & ‘08), it was fun explaining how simple it was to install a TFS server and get the ball rolling, with or without all the heavy stuff one sometimes associates with such a huge and powerful application management lifecycle product. So, how does a small team begin using TFS? 1. Start by using source control and migrate current VSS source trees into TFS. You can take the latest version or migrate the entire version history. It’s up to you on whether you want a clean start or need quick access to all the version notes and history of the bits. 2. Since most shops are mainly in maintenance mode with existing applications, begin using bug workitems for everything. When you receive an issue/bug from your current tracking system, manually enter the workitem in TFS right through Visual Studio. You can automate the integration to the current tracking system later or replace it entirely. Believe me, this thing is powerful and can handle even the largest of help desks. 3. With new construction, begin work with requirements and task workitems and follow the traditional sprint-based development lifecycle. Obviously, some minor training will be needed, but don’t fear, this is very intuitive and MSDN has a ton of lesson based labs and videos. 4. For the java developers, use the new Team Explorer Everywhere 2010 plugin (recently known as Teamprise). There is a seamless interface in Eclipse, but also a good command-line utility for other environments such as Dreamweaver. 5. Wait to fully integrate the whole workitem/project management/testing process until your team is familiar with the integrated workitems for bugs and code. After a while, you will see the team wanting more transparency into the work they are all doing and naturally, everyone will want workitems to help them organize the chaos! 6. Management will be limited in the value of the reports until you have a fully blown implementation of project planning, construction, build, deployment and testing. However, there are some basic “bug rate” reports and current backlog listings that can provide good information. Some notable explanations of TFS; Work Item Tracking and Project Management - A workitem represents the unit of work within the system which enables tracking of all activities produced by a user, whether it is a developer, business user, project manager or tester. The properties of a workitem such as linked changesets (checked-in code), who updated the data and when, the states and reasons for change, are all transitioned to a data warehouse within TFS for reporting purposes. A workitem can be defines as a "bug", "requirement", test case", or a "change request". They drive the work effort by the individual assigned to it and also provide a key role in defining what needs to be done. Workitems are the things the team needs to do to accomplish a goal. Test Case Management - Starting with a workitem known as a "test case", a tester (or developer) can now author and manage test cases within a formal test plan subsystem. Although TFS supports the test case workitem type, there is a new product known as the VS Test Professional 2010 which allows a tester to facilitate manual tests including fast forwarding steps in the process to arrive at the assertion point quickly. This repeatable process provides quick regression tests and can be conducted by the business user to ensure completeness during UAT. In addition, developers no longer can provide a response to a bug with the line "cannot reproduce". With every test run, attachments including the recorded session, captured environment configurations and settings, screen shots, intellitrace (debugging history), and in some cases if the lab manager is being used, a snapshot of the tested environment is available. Version Control - A modern system allowing shared check-in/check-out, excellent merge conflict resolution, Shelvesets (personal check-ins), branching/merging visualization, public workspaces, gated check-ins, security hierarchy capabilities, and changeset/workitem tracking. Knowing what was done with the code by any developer has become much easier to picture and resolve issues. Team Build - Automate the compilation process whether you need it to be whenever a developer checks-in code, periodically such as nightly builds for testers in the morning, or manual builds to be deployed into production. Each build can run through pre-determined tests, perform code analysis to see if the developer conforms to the team standards, and reject the build if either fails. Project Portal & Reporting - Provide management with a dashboard with insight into the project(s). "Where are we" in each step of the way including past iterations and the current burndown rate. Enabling this feature is easy as it seamlessly interfaces with existing SharePoint implementations.

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Guidance: How to layout you files for an Ideal Solution

- by Martin Hinshelwood

Creating a solution and having it maintainable over time is an art and not a science. I like being pedantic and having a place for everything, no matter how small. For setting up the Areas to run Multiple projects under one solution see my post on When should I use Areas in TFS instead of Team Projects and for an explanation of branching see Guidance: A Branching strategy for Scrum Teams. Update 17th May 2010 – We are currently trialling running a single Sprint branch to improve our history. Whenever I setup a new Team Project I implement the basic version control structure. I put “readme.txt” files in the folder structure explaining the different levels, and a solution file called “[Client].[Product].sln” located at “$/[Client]/[Product]/DEV/Main” within version control. Developers should add any projects you need to create to that solution in the format “[Client].[Product].[ProductArea].[Assembly]” and they will automatically be picked up and built automatically when you setup Automated Builds using Team Foundation Build. All test projects need to be done using MSTest to get proper IDE and Team Foundation Build integration out-of-the-box and be named for the assembly that it is testing with a naming convention of “[Client].[Product].[ProductArea].[Assembly].Tests” Here is a description of the folder layout; this content should be replicated in readme files under version control in the relevant locations so that even developers new to the project can see how to do it. Figure: The Team Project level - at this level there should be a folder for each the products that you are building if you are using Areas correctly in TFS 2010. You should try very hard to avoided spaces as these things always end up in a URL eventually e.g. "Code Auditor" should be "CodeAuditor". Figure: Product Level - At this level there should be only 3 folders (DEV, RELESE and SAFE) all of which should be in capitals. These folders represent the three stages of your application production line. Each of them may contain multiple branches but this format leaves all of your branches at the same level. Figure: The DEV folder is where all of the Development branches reside. The DEV folder will contain the "Main" branch and all feature branches is they are being used. The DEV designation specifies that all code in every branch under this folder has not been released or made ready for release. And feature branches MUST merge (Forward Integrate) from Main and stabilise prior to merging (Reverse Integration) back down into Main and being decommissioned. Figure: In the Feature branching scenario only merges are allowed onto Main, no development can be done there. Once we have a mature product it is important that new features being developed in parallel are kept separate. This would most likely be used if we had more than one Scrum team working on a single product. Figure: when we are ready to do a release of our software we will create a release branch that is then stabilised prior to deployment. This protects the serviceability of of our released code allowing developers to fix bugs and re-release an existing version. Figure: All bugs found on a release are fixed on the release. All bugs found in a release are fixed on the release and a new deployment is created. After the deployment is created the bug fixes are then merged (Reverse Integration) into the Main branch. We do this so that we separate out our development from our production ready code. Figure: SAFE or RTM is a read only record of what you actually released. Labels are not immutable so are useless in this circumstance. When we have completed stabilisation of the release branch and we are ready to deploy to production we create a read-only copy of the code for reference. In some cases this could be a regulatory concern, but in most cases it protects the company building the product from legal entanglements based on what you did or did not release. Figure: This allows us to reference any particular version of our application that was ever shipped. In addition I am an advocate of having a single solution with all the Project folders directly under the “Trunk”/”Main” folder and using the full name for the project folders.. Figure: The ideal solution If you must have multiple solutions, because you need to use more than one version of Visual Studio, name the solutions “[Client].[Product][VSVersion].sln” and have it reside in the same folder as the other solution. This makes it easier for Automated build and improves the discoverability of your code and its dependencies. Send me your feedback! Technorati Tags: VS ALM,VSTS Developing,VS 2010,VS 2008,TFS 2010,TFS 2008,TFBS

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How to select the first ocurrence in the auto-completion menu by pressing Enter?

- by janoChen

Every time there's is a pop up menu. I select the first occurrence and press enter but nothing happens (the word is not completed with he selected occurrence). The only way is to press Tab until you reach the term for a second time. Is there a way of selecting the first occurrence pressing Enter (or other Vim hotkey)? My .vimrc: " SHORTCUTS nnoremap <F4> :set filetype=html<CR> nnoremap <F5> :set filetype=php<CR> nnoremap <F3> :TlistToggle<CR> " press space to turn off highlighting and clear any message already displayed. nnoremap <silent> <Space> :nohlsearch<Bar>:echo<CR> " set buffers commands nnoremap <silent> <M-F8> :BufExplorer<CR> nnoremap <silent> <F8> :bn<CR> nnoremap <silent> <S-F8> :bp<CR> " open NERDTree with start directory: D:\wamp\www nnoremap <F9> :NERDTree /home/alex/www<CR> " open MRU nnoremap <F10> :MRU<CR> " open current file (silently) nnoremap <silent> <F11> :let old_reg=@"<CR>:let @"=substitute(expand("%:p"), "/", "\\", "g")<CR>:silent!!cmd /cstart <C-R><C-R>"<CR><CR>:let @"=old_reg<CR> " open current file in localhost (default browser) nnoremap <F12> :! start "http://localhost" file:///"%:p""<CR> " open Vim's default Explorer nnoremap <silent> <F2> :Explore<CR> nnoremap <C-F2> :%s/\.html/.php/g<CR> " REMAPPING " map leader to , let mapleader = "," " remap ` to ' nnoremap ' ` nnoremap ` ' " remap increment numbers nnoremap <C-kPlus> <C-A> " COMPRESSION function Js_css_compress () let cwd = expand('<afile>:p:h') let nam = expand('<afile>:t:r') let ext = expand('<afile>:e') if -1 == match(nam, "[\._]src$") let minfname = nam.".min.".ext else let minfname = substitute(nam, "[\._]src$", "", "g").".".ext endif if ext == 'less' if executable('lessc') cal system( 'lessc '.cwd.'/'.nam.'.'.ext.' &') endif else if filewritable(cwd.'/'.minfname) if ext == 'js' && executable('closure-compiler') cal system( 'closure-compiler --js '.cwd.'/'.nam.'.'.ext.' > '.cwd.'/'.minfname.' &') elseif executable('yuicompressor') cal system( 'yuicompressor '.cwd.'/'.nam.'.'.ext.' > '.cwd.'/'.minfname.' &') endif endif endif endfunction autocmd FileWritePost,BufWritePost *.js :call Js_css_compress() autocmd FileWritePost,BufWritePost *.css :call Js_css_compress() autocmd FileWritePost,BufWritePost *.less :call Js_css_compress() " GUI " taglist right side let Tlist_Use_Right_Window = 1 " hide tool bar set guioptions-=T "remove scroll bars set guioptions+=LlRrb set guioptions-=LlRrb " set the initial size of window set lines=46 columns=180 " set default font set guifont=Monospace " set guifont=Monospace\ 10 " show line number set number " set default theme colorscheme molokai-2 " encoding set encoding=utf-8 setglobal fileencoding=utf-8 bomb set fileencodings=ucs-bom,utf-8,latin1 " SCSS syntax highlight au BufRead,BufNewFile *.scss set filetype=scss " LESS syntax highlight syntax on au BufNewFile,BufRead *.less set filetype=less " Haml syntax highlight "au! BufRead,BufNewFile *.haml "setfiletype haml " Sass syntax highlight "au! BufRead,BufNewFile *.sass "setfiletype sass " set filetype indent filetype indent on " for snipMate to work filetype plugin on " show breaks set showbreak=-----> " coding format set tabstop=4 set shiftwidth=4 set linespace=1 " CONFIG " set location of ctags let Tlist_Ctags_Cmd='D:\ctags58\ctags.exe' " keep the buffer around when left set hidden " enable matchit plugin source $VIMRUNTIME/macros/matchit.vim " folding set foldmethod=marker set foldmarker={,} let g:FoldMethod = 0 map <leader>ff :call ToggleFold()<cr> fun! ToggleFold() if g:FoldMethod == 0 exe 'set foldmethod=indent' let g:FoldMethod = 1 else exe 'set foldmethod=marker' let g:FoldMethod = 0 endif endfun " save and restore folds when a file is closed and re-opened "au BufWrite ?* mkview "au BufRead ?* silent loadview " auto-open NERDTree everytime Vim is invoked au VimEnter * NERDTree /home/alex/www " set omnicomplete autocmd FileType python set omnifunc=pythoncomplete#Complete autocmd FileType javascript set omnifunc=javascriptcomplete#CompleteJS autocmd FileType html set omnifunc=htmlcomplete#CompleteTags autocmd FileType css set omnifunc=csscomplete#CompleteCSS autocmd FileType xml set omnifunc=xmlcomplete#CompleteTags autocmd FileType php set omnifunc=phpcomplete#CompletePHP autocmd FileType c set omnifunc=ccomplete#Complete " Remove trailing white-space once the file is saved au BufWritePre * silent g/\s\+$/s/// " Use CTRL-S for saving, also in Insert mode noremap <C-S> :update!<CR> vnoremap <C-S> <C-C>:update!<CR> inoremap <C-S> <C-O>:update!<CR> " DEFAULT set nocompatible source $VIMRUNTIME/vimrc_example.vim "source $VIMRUNTIME/mswin.vim "behave mswin " disable creation of swap files set noswapfile " no back ups wwhile editing set nowritebackup " disable creation of backups set nobackup " no file change pop up warning autocmd FileChangedShell * echohl WarningMsg | echo "File changed shell." | echohl None set diffexpr=MyDiff() function MyDiff() let opt = '-a --binary ' if &diffopt =~ 'icase' | let opt = opt . '-i ' | endif if &diffopt =~ 'iwhite' | let opt = opt . '-b ' | endif let arg1 = v:fname_in if arg1 =~ ' ' | let arg1 = '"' . arg1 . '"' | endif let arg2 = v:fname_new if arg2 =~ ' ' | let arg2 = '"' . arg2 . '"' | endif let arg3 = v:fname_out if arg3 =~ ' ' | let arg3 = '"' . arg3 . '"' | endif let eq = '' if $VIMRUNTIME =~ ' ' if &sh =~ '\<cmd' let cmd = '""' . $VIMRUNTIME . '\diff"' let eq = '"' else let cmd = substitute($VIMRUNTIME, ' ', '" ', '') . '\diff"' endif else let cmd = $VIMRUNTIME . '\diff' endif silent execute '!' . cmd . ' ' . opt . arg1 . ' ' . arg2 . ' > ' . arg3 . eq endfunction

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Enable DreamScene in Any Version of Vista or Windows 7

- by DigitalGeekery

Windows DreamScene was a utility available for Vista Ultimate that allowed users to set video as desktop wallpaper. It was dropped in Windows 7, but we’ll take a look at how to play DreamScenes in all versions of Windows 7 or Vista. Downloading DreamScenes First, you’ll need to find some DreamScenes to download. We’ve found some nice ones at both DreamScene.org and DeviantArt. You can find those download links at the end of the article. They’ll come as compressed files, so you’ll need to extract them after downloading. Windows 7 DreamScene Activator If you are running Windows 7 you can use Windows 7 DreamScene Activator. This free portable utility enables DreamScene in both 32 & 64 bit versions of Windows 7. Users can then set either MPG or WMV files as desktop wallpaper. Download and extract the Windows 7 DreamScene Activator (link below). Once extracted, you’ll need to run the application as administrator. Right-click on the .exe and select Run as administrator. Click on Enable DreamScene. This will also restart Windows Explorer if it is open. To play your DreamScene, browse for the file in Windows Explorer, right-click the file and select Set as Desktop Background. Enjoy your new Windows 7 DreamScene. Although it says it is for Windows 7 only, we were able to get it to work with no problems on Vista Home Premium x32 as well. You can Pause the DreamScene at anytime by right-clicking on the desktop and selecting Pause DreamScene. When you are ready for a change, click Disable DreamScene and switch back to your previous wallpaper. Using VLC Media Player Users of all versions of Windows 7 & Vista can enable a DreamScene using VLC. Recently, we showed you how to set a video as your desktop wallpaper in VLC. Since DreamScenes are in MPEG or WMV format, we will use the same tactic to display them as desktop wallpaper. We’ll just need to make a few additional tweaks to the VLC settings. You’ll need to download and install VLC media player if you don’t already have it. You can find the download link below. Next, select Tools > Preferences from the Menu. Select the Video button on the left and then choose DirectX video output from the Output dropdown list. Next, select All under Show Settings at the lower left, then select the Video button on the left pane. Uncheck Show media title on video. This will prevent VLC from constantly showing the title of the video on the screen each time the video loops. Click Save and the restart VLC. Now we will add the video to our playlist and set it to continuously loop. Select View > Playlist from the Menu. Select the Add file button from the bottom of the Playlist window and select Add file. Browse for your file and click Open. Click the Loop button at the bottom so the video plays in a continuous loop. Now, we’re ready to play the video. After the video starts playing, select Video > DirectX Wallpaper from the Menu, then minimize VLC. If you’re using Aero Themes, you may get a pop-up warning and Windows will switch automatically to a basic theme. If looping one video gets to be a little repetitive, you can add multiple videos to your playlist in VLC and loop the entire playlist. Just make sure you toggle the Loop button on the playlist window to Loop All. Now you’ve got a nice DreamScene playing on your desktop. Another cool trick you can do with VLC is take snapshots of favorite movie scenes and set them as backgrounds. When you’re ready to go back to your old wallpaper, maximize VLC, select Video and click DirectX Wallpaper again to turn it off the video background. Occasionally we were left with a black screen and had to manually change our wallpaper back to normal even after turning off the DirectX Wallpaper. Note: Keep in mind that using the VLC method takes up a lot of resources so if you try to run it on older hardware, or say a netbook, you’re not going to get good results. We also tried to use the VLC method in XP, but couldn’t get it to work. If you have leave a comment and let us know. While the DreamScene feature never really caught on in Vista, we find them to be a cool way to pump a little life into your desktop on any version of Vista or Windows 7. Downloads DreamScenes from Dreamscene.org DreamScenes from DeviantArt Download VLC media player Windows 7 DreamScene Activator Similar Articles Productive Geek Tips Wait, How do I Turn on DreamScene Again?Enable Run Command on Windows 7 or Vista Start MenuEnable or Disable UAC From the Windows 7 / Vista Command LineUnderstanding Windows Vista Aero Glass RequirementsEnable Mapping to \HostnameC$ Share on Windows 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Microsoft Office Web Apps Guide Know if Someone Accessed Your Facebook Account Shop for Music with Windows Media Player 12 Access Free Documentaries at BBC Documentaries Rent Cameras In Bulk At CameraRenter Download Songs From MySpace

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Why does an error appear every time I try to open the Ubuntu Software Center? [duplicate]

- by askubuntu7639

This question already has an answer here: How do I remove a broken software source? 3 answers There is a glitch on the Ubuntu Software Center and whenever I open it an error appears and it keeps loading and never opens. Why does this happen? I have installed Ubuntu 13.04 on a disk and partitioned it. Please help me and ask for excess information if you need it. If you know of any duplicates please show me them!! This is the output of a question someone asked me. SystemError: E:Type '<!DOCTYPE' is not known on line 1 in source list /etc/apt/sources.list.d/medibuntu.list This next output is the output of cat /etc/apt/sources.list.d/medibuntu.list </div> <div style="float:left;"> <div class="textwidget"><script type="text/javascript"> </div> Unixmen Archive Select Month September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 June 2009 May 2009 April 2009 March 2009 February 2009 January 2009 December 2008 Tags Cloudandroid apache browser Centos chrome command line Debian eyecandy Fedora firefox games gaming gnome google karmic koala kde libreoffice Linux linux distribution LinuxMint lucid lynx maverick meerkat mysql news oneiric ocelot openoffice opensource opensuse oracle ppa Precise Pangolin release RHEL security server software themes tools ubuntu unix upgrade virtualbox vlc windows wine Unixmen Twitts Firefox 16, a treat for developers http://t.co/cnd27CzT Ubuntu 12.10 ‘Quantal Quetzal’: Beta 2 Sneak Peek http://t.co/hd4LwDOy Top 5 security Myths about Linux; and their realities http://t.co/zO1LgHST About Us Advertising Sitemap Privacy Contact Us Hire Us Copyright © 2008-2013 Unixmen.com . Maintained by Unixmen . /* */ jQuery(document).on('ready post-load', easy_fancybox_handler ); http://www.w3-edge.com/wordpress-plugins/ Page Caching using apc Database Caching 3/186 queries in 0.035 seconds using apc Content Delivery Network via 180016988.r.cdn77.net Served from: www.unixmen.com @ 2013-09-25 01:38:14 by W3 Total Cache

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Deep in the Heart of Texas

- by Applications User Experience

Author: Erika Webb, Manager, Fusion Applications UX User Assistance When I was first working in the usability field, the only way I could consider conducting a usability study was to bring a potential user to a lab environment where I could show them whatever I was interested in learning more about and ask them questions. While I hate to reveal just how long I have been working in this field, let's just say that pads of paper and a stopwatch were key tools for any test I conducted. Over the years, I have worked in simple labs with basic video taping equipment and not much else, and I have worked in corporate environments with sophisticated usability labs and state-of-the-art equipment. Years ago, we conducted all usability studies at the location of the user. If we wanted to see if there were any differences between users in New York, Chicago, and Los Angeles, we went to those places to run the test. A lab environment is very useful for many test situations. However, there has always been a debate in the usability field about whether bringing someone into a lab environment, however friendly we make it, somehow intrinsically changes the behavior of the user as compared to having them work in their own environment, at their own desk, and on their own computer. We developed systems to create a portable usability lab, so that we could go to the users that we needed to test. Do lab environments change user behavior patterns? Then 9/11 hit. You may not remember, but no planes flew for weeks afterwards. Companies all over the world couldn't fly-in employees for meetings. Suddenly, traveling to the location of the users had an additional difficulty. The company I was working for at the time had usability specialists stuck in New York for days before they could finally rent a car and drive home to Colorado. This changed the world pretty suddenly, and technology jumped on the change. Companies offering Internet meeting tools were strugglinguntil no one could travel. The Internet boomed with collaboration tools that enabled people to work together wherever they happened to be. This change in technology has made a huge difference in my world. We use collaborative tools to bring our product concepts and ideas to the user across the Internet. As a global company, we benefit from having users from all over the world inform our designs. We now run usability studies with users all over the world in a single day, a feat we couldn't have accomplished 10 years ago by plane! Other technology companies have started to do more of this type of usability testing, since the tools have improved so dramatically. Plus, in our busy world, it's not always easy to find users who can take the time away from their jobs to come to our labs. reaching users where it is convenient for them greatly improves the odds that people do participate. I manage a team of usability specialists who live in India and California, whlie I live in Colorado. We have wonderful labs that we bring users into to show them our products. But very often, we run our studies remotely. We used to take the lab to the users now we use the labs, but we let the users stay where they are. We gain users who might not have been able to leave work to come to our labs, and they get to use the system they are familiar with. And we gain users nearly anywhere that we can set up an Internet connection, as long as the users have a phone, a broadband connection, and a compatible Web browser (with no pop-up blockers). After we recruit participants in a traditional manner, we send them an invitation to participate through the use of a telephone conference call and Web conferencing tool. At Oracle, we use Oracle Web Conference part of Oracle Collaboration Suite, which enables us to give the user control of the mouse, while we present a prototype or wireframe pictures. We can record the sessions over the Web and phone conference. We send the users instructions, plus tips to ensure that we won't have problems sharing screens. In some cases, when time is tight, we even run a five-minute "test session" with users a day in advance to be sure that we can connect. Prior to the test, we send users a participant script that contains information about the study, including any questionnaires. This is exactly the same script we give to participants who come to the labs. We ask users to print this before the beginning of the session. We generally run these studies by having a usability engineer in our usability labs, so that we can record the session as though the user were in the lab with us. Roughly 80% of our application software usability testing at Oracle is performed using remote methods. The probability of getting a remote test participant decreases the higher up the person is in the target organization. We have a methodology checklist available to help our usability engineers work through the remote processes.

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Adding a Network Loopback Adapter to Windows 8

- by Greg Low

I have to say that I continue to be frustrated with finding out how to do things in Windows 8. Here's another one and it's recorded so it might help someone else. I've also documented what I tried so that if anyone from the product group ever reads this, they'll understand how I searched for it and might try to make it easier.I wanted to add a network loopback adapter, to have a fixed IP address to work with when using an "internal" network with Hyper-V. (The fact that I even need to do this is also painful. I don't know why Hyper-V can't make it easy to work with host system folders, etc. as easily as I can with VirtualPC, VirtualBox, etc. but that's a topic for another day).In the end, what I needed was a known IP address on the same network that my guest OS was using, via the internal network (which allows connectivity from the host OS to/from guest OS's).I started by looking in the network adapters areas but there is no "add" functionality there. Realising that this was likely to be another unexpected challenge, I resorted to searching for info on doing this. I found KB article 2777200 entitled "Installing the Microsoft Loopback Adapter in Windows 8 and Windows Server 2012". Aha, I thought that's what I'd need. It describes the symptom as "You are trying to install the Microsoft Loopback Adapter, but are unable to find it." and that certainly sounded like me. There's a certain irony in documenting that something's hard to find instead of making it easier to find. Anyway, you'd hope that in that article, they'd then provide a step by step example of how to do it, but what they supply is this: The Microsoft Loopback Adapter was renamed in Windows 8 and Windows Server 2012. The new name is "Microsoft KM-TEST Loopback Adapter". When using the Add Hardware Wizard to manually add a network adapter, choose Manufacturer "Microsoft" and choose network adapter "Microsoft KM-TEST Loopback Adapter".The trick with this of course is finding the "Add Hardware Wizard". In Control Panel -> Hardware and Sound, there are options to "Add a device" and for "Device Manager". I tried the "Add a device" wizard (seemed logical to me) but after that wizard tries it's best, it just tells you that there isn't any hardware that it thinks it needs to install. It offers a link for when you can't find what you're looking for, but that leads to a generic help page that tells you how to do things like turning on your printer.In Device Manager, I checked the options in the program menus, and nothing useful was present. I even tried right-clicking "Network adapters", hoping that would lead to an option to add one, also to no avail.So back to the search engine I went, to try to find out where the "Add Hardware Wizard" is. Turns out I was in the right place in Device Manager, but I needed to right-click the computer's name, and choose "Add Legacy Hardware". No doubt that hasn't changed location lately but it's a while since I needed to add one so I'd forgotten. Regardless, I'm left wondering why it couldn't be in the menu as well.Anyway, for a step by step list, you need to do the following:1. From Control Panel, select "Device Manager" under the "Devices and Printers" section of the "Hardware and Sound" tab.2. Right-click the name of the computer at the top of the tree, and choose "Add Legacy Hardware".3. In the "Welcome to the Add Hardware Wizard" window, click Next.4. In the "The wizard can help you install other hardware" window, choose "Install the hardware that I manually select from a list" option and click Next.5. In the "The wizard did not find any new hardware on your computer" window, click Next.6. In the "From the list below, select the type of hardware you are installing" window, select "Network Adapters" from the list, and click Next.7. In the "Select Network Adapter" window, from the Manufacturer list, choose Microsoft, then in the Network Adapter window, choose "Microsoft KM-TEST Loopback Adapter", then click Next.8. In the "The wizard is ready to install your hardware" window, click Next.9. In the "Completing the Add Hardware Wizard" window, click Finish.Then you need to continue to set the IP address, etc.10. Back in Control Panel, select the "Network and Internet" tab, click "View Network Status and Tasks".11. In the "View your basic network information and set up connections" window, click "Change adapter settings".12. Right-click the new adapter that has been added (find it in the list by checking the device name of "Microsoft KM-TEST Loopback Adapter"), and click Properties.

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Oracle VM RAC template - what it took

- by wcoekaer

In my previous posting I introduced the latest Oracle Real Application Cluster / Oracle VM template. I mentioned how easy it is to deploy a complete Oracle RAC cluster with Oracle VM. In fact, you don't need any prior knowledge at all to get a complete production-ready setup going. Here is an example... I built a 4 node RAC cluster, completely configured in just over 40 minutes - starting from import template into Oracle VM, create VMs to fully up and running Oracle RAC. And what was needed? 1 textfile with some hostnames and ip addresses and deploycluster.py. The setup is a 4 node cluster where each VM has 8GB of RAM and 4 vCPUs. The shared ASM storage in this case is 100GB, 5 x 20GB volumes. The VM names are racovm.0-racovm.3. The deploycluster script starts the VMs, verifies the configuration and sends the database cluster configuration info through Oracle VM Manager to the 4 node VMs. Once the VMs are up and running, the first VM starts the actual Oracle RAC setup inside and talks to the 3 other VMs. I did not log into any VM until after everything was completed. In fact, I connected to the database remotely before logging in at all. # ./deploycluster.py -u admin -H localhost --vms racovm.0,racovm.1,racovm.2,racovm.3 --netconfig ./netconfig.ini Oracle RAC OneCommand (v1.1.0) for Oracle VM - deploy cluster - (c) 2011-2012 Oracle Corporation (com: 26700:v1.1.0, lib: 126247:v1.1.0, var: 1100:v1.1.0) - v2.4.3 - wopr8.wimmekes.net (x86_64) Invoked as root at Sat Jun 2 17:31:29 2012 (size: 37500, mtime: Wed May 16 00:13:19 2012) Using: ./deploycluster.py -u admin -H localhost --vms racovm.0,racovm.1,racovm.2,racovm.3 --netconfig ./netconfig.ini INFO: Login password to Oracle VM Manager not supplied on command line or environment (DEPLOYCLUSTER_MGR_PASSWORD), prompting... Password: INFO: Attempting to connect to Oracle VM Manager... INFO: Oracle VM Client (3.1.1.305) protocol (1.8) CONNECTED (tcp) to Oracle VM Manager (3.1.1.336) protocol (1.8) IP (192.168.1.40) UUID (0004fb0000010000cbce8a3181569a3e) INFO: Inspecting /root/rac/deploycluster/netconfig.ini for number of nodes defined... INFO: Detected 4 nodes in: /root/rac/deploycluster/netconfig.ini INFO: Located a total of (4) VMs; 4 VMs with a simple name of: ['racovm.0', 'racovm.1', 'racovm.2', 'racovm.3'] INFO: Verifying all (4) VMs are in Running state INFO: VM with a simple name of "racovm.0" is in a Stopped state, attempting to start it...OK. INFO: VM with a simple name of "racovm.1" is in a Stopped state, attempting to start it...OK. INFO: VM with a simple name of "racovm.2" is in a Stopped state, attempting to start it...OK. INFO: VM with a simple name of "racovm.3" is in a Stopped state, attempting to start it...OK. INFO: Detected that all (4) VMs specified on command have (5) common shared disks between them (ASM_MIN_DISKS=5) INFO: The (4) VMs passed basic sanity checks and in Running state, sending cluster details as follows: netconfig.ini (Network setup): /root/rac/deploycluster/netconfig.ini buildcluster: yes INFO: Starting to send cluster details to all (4) VM(s)....... INFO: Sending to VM with a simple name of "racovm.0".... INFO: Sending to VM with a simple name of "racovm.1"..... INFO: Sending to VM with a simple name of "racovm.2"..... INFO: Sending to VM with a simple name of "racovm.3"...... INFO: Cluster details sent to (4) VMs... Check log (default location /u01/racovm/buildcluster.log) on build VM (racovm.0)... INFO: deploycluster.py completed successfully at 17:32:02 in 33.2 seconds (00m:33s) Logfile at: /root/rac/deploycluster/deploycluster2.log my netconfig.ini # Node specific information NODE1=db11rac1 NODE1VIP=db11rac1-vip NODE1PRIV=db11rac1-priv NODE1IP=192.168.1.56 NODE1VIPIP=192.168.1.65 NODE1PRIVIP=192.168.2.2 NODE2=db11rac2 NODE2VIP=db11rac2-vip NODE2PRIV=db11rac2-priv NODE2IP=192.168.1.58 NODE2VIPIP=192.168.1.66 NODE2PRIVIP=192.168.2.3 NODE3=db11rac3 NODE3VIP=db11rac3-vip NODE3PRIV=db11rac3-priv NODE3IP=192.168.1.173 NODE3VIPIP=192.168.1.174 NODE3PRIVIP=192.168.2.4 NODE4=db11rac4 NODE4VIP=db11rac4-vip NODE4PRIV=db11rac4-priv NODE4IP=192.168.1.175 NODE4VIPIP=192.168.1.176 NODE4PRIVIP=192.168.2.5 # Common data PUBADAP=eth0 PUBMASK=255.255.255.0 PUBGW=192.168.1.1 PRIVADAP=eth1 PRIVMASK=255.255.255.0 RACCLUSTERNAME=raccluster DOMAINNAME=wimmekes.net DNSIP= # Device used to transfer network information to second node # in interview mode NETCONFIG_DEV=/dev/xvdc # 11gR2 specific data SCANNAME=db11vip SCANIP=192.168.1.57 last few lines of the in-VM log file : 2012-06-02 14:01:40:[clusterstate:Time :db11rac1] Completed successfully in 2 seconds (0h:00m:02s) 2012-06-02 14:01:40:[buildcluster:Done :db11rac1] Build 11gR2 RAC Cluster 2012-06-02 14:01:40:[buildcluster:Time :db11rac1] Completed successfully in 1779 seconds (0h:29m:39s) From start_vm to completely configured : 29m:39s. The other 10m was the import template and create 4 VMs from template along with the shared storage configuration. This consists of a complete Oracle 11gR2 RAC database with ASM, CRS and the RDBMS up and running on all 4 nodes. Simply connect and use. Production ready. Oracle on Oracle.

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Clean way to use mutable implementation of Immutable interfaces for encapsulation

- by dsollen

My code is working on some compost relationship which creates a tree structure, class A has many children of type B, which has many children of type C etc. The lowest level class, call it bar, also points to a connected bar class. This effectively makes nearly every object in my domain inter-connected. Immutable objects would be problematic due to the expense of rebuilding almost all of my domain to make a single change to one class. I chose to go with an interface approach. Every object has an Immutable interface which only publishes the getter methods. I have controller objects which constructs the domain objects and thus has reference to the full objects, thus capable of calling the setter methods; but only ever publishes the immutable interface. Any change requested will go through the controller. So something like this: public interface ImmutableFoo{ public Bar getBar(); public Location getLocation(); } public class Foo implements ImmutableFoo{ private Bar bar; private Location location; @Override public Bar getBar(){ return Bar; } public void setBar(Bar bar){ this.bar=bar; } @Override public Location getLocation(){ return Location; } } public class Controller{ Private Map<Location, Foo> fooMap; public ImmutableFoo addBar(Bar bar){ Foo foo=fooMap.get(bar.getLocation()); if(foo!=null) foo.addBar(bar); return foo; } } I felt the basic approach seems sensible, however, when I speak to others they always seem to have trouble envisioning what I'm describing, which leaves me concerned that I may have a larger design issue then I'm aware of. Is it problematic to have domain objects so tightly coupled, or to use the quasi-mutable approach to modifying them? Assuming that the design approach itself isn't inherently flawed the particular discussion which left me wondering about my approach had to do with the presence of business logic in the domain objects. Currently I have my setter methods in the mutable objects do error checking and all other logic required to verify and make a change to the object. It was suggested that this should be pulled out into a service class, which applies all the business logic, to simplify my domain objects. I understand the advantage in mocking/testing and general separation of logic into two classes. However, with a service method/object It seems I loose some of the advantage of polymorphism, I can't override a base class to add in new error checking or business logic. It seems, if my polymorphic classes were complicated enough, I would end up with a service method that has to check a dozen flags to decide what error checking and business logic applies. So, for example, if I wanted to have a childFoo which also had a size field which should be compared to bar before adding par my current approach would look something like this. public class Foo implements ImmutableFoo{ public void addBar(Bar bar){ if(!getLocation().equals(bar.getLocation()) throw new LocationException(); this.bar=bar; } } public interface ImmutableChildFoo extends ImmutableFoo{ public int getSize(); } public ChildFoo extends Foo implements ImmutableChildFoo{ private int size; @Override public int getSize(){ return size; } @Override public void addBar(Bar bar){ if(getSize()<bar.getSize()){ throw new LocationException(); super.addBar(bar); } My colleague was suggesting instead having a service object that looks something like this (over simplified, the 'service' object would likely be more complex). public interface ImmutableFoo{ ///original interface, presumably used in other methods public Location getLocation(); public boolean isChildFoo(); } public interface ImmutableSizedFoo implements ImmutableFoo{ public int getSize(); } public class Foo implements ImmutableSizedFoo{ public Bar bar; @Override public void addBar(Bar bar){ this.bar=bar; } @Override public int getSize(){ //default size if no size is known return 0; } @Override public boolean isChildFoo return false; } } public ChildFoo extends Foo{ private int size; @Override public int getSize(){ return size; } @Override public boolean isChildFoo(); return true; } } public class Controller{ Private Map<Location, Foo> fooMap; public ImmutableSizedFoo addBar(Bar bar){ Foo foo=fooMap.get(bar.getLocation()); service.addBarToFoo(foo, bar); returned foo; } public class Service{ public static void addBarToFoo(Foo foo, Bar bar){ if(foo==null) return; if(!foo.getLocation().equals(bar.getLocation())) throw new LocationException(); if(foo.isChildFoo() && foo.getSize()<bar.getSize()) throw new LocationException(); foo.setBar(bar); } } } Is the recommended approach of using services and inversion of control inherently superior, or superior in certain cases, to overriding methods directly? If so is there a good way to go with the service approach while not loosing the power of polymorphism to override some of the behavior?

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Getting App.config to be configuration specific in VS2010

- by MarkPearl

I recently wanted to have a console application that had configuration specific settings. For instance, if I had two configurations “Debug” and “Release”, depending on the currently selected configuration I wanted it to use a specific configuration file (either debug or config). If you are wanting to do something similar, here is a potential solution that worked for me. Setting up a demo app to illustrate the point First, let’s set up an application that will demonstrate the most basic concept. using System; using System.Configuration; namespace ConsoleSpecificConfiguration { class Program { static void Main(string[] args) { Console.WriteLine("Config"); Console.WriteLine(ConfigurationManager.AppSettings["Example Config"]); Console.ReadLine(); } } } This does a really simple thing. Display a config when run. To do this, you also need a config file set up. My default looks as follows… <?xml version="1.0" encoding="utf-8" ?> <configuration> <appSettings> <add key="Example Config" value="Default"/> </appSettings> </configuration> Your entire solution will look as follows… Running the project you will get the following amazing output… Let’s now say instead of having one config file we want depending on whether we are running in “Debug” or “Release” for the solution configuration we want different config settings to be propagated across you can do the following… Step 1 – Create alternate config Files First add additional config files to your solution. You should have some form of naming convention for these config files, I have decided to follow a similar convention to the one used for web.config, so in my instance I am going to add a App.Debug.config and a App.Release.config file BUT you can follow any naming convention you want provided you wire up the rest of the approach to use this convention. My files look as follows.. App.Debug.config <?xml version="1.0" encoding="utf-8" ?> <configuration> <appSettings> <add key="Example Config" value="Debug"/> </appSettings> </configuration> App.Release.config <?xml version="1.0" encoding="utf-8" ?> <configuration> <appSettings> <add key="Example Config" value="Release"/> </appSettings> </configuration> Your solution will now look as follows… Step 2 – Create a bat file that will overwrite files The next step is to create a bat file that will overwrite one file with another. If you right click on the solution in the solution explorer there will be a menu option to add new items to the solution. Create a text file called “copyifnewer.bat” which will be our copy script. It’s contents should look as follows… @echo off echo Comparing two files: %1 with %2 if not exist %1 goto File1NotFound if not exist %2 goto File2NotFound fc %1 %2 /A if %ERRORLEVEL%==0 GOTO NoCopy echo Files are not the same. Copying %1 over %2 copy %1 %2 /y & goto END :NoCopy echo Files are the same. Did nothing goto END :File1NotFound echo %1 not found. goto END :File2NotFound copy %1 %2 /y goto END :END echo Done. Your solution should now look as follows… Step 3 – Customize the Post Build event command line We now need to wire up everything – which we will do using the post build event command line in VS2010. Right click on your project and go to it’s properties We are now going to wire up the script so that when we build our project it will overwrite the default App.config with whatever file we want. The syntax goes as follows… call "$(SolutionDir)copyifnewer.bat" "$(ProjectDir)App.$(ConfigurationName).config" "$(ProjectDir)$(OutDir)\$(TargetFileName).config" Testing it If I now change my project configuration to Release And then run my application I get the following output… Toggling between Release and Debug mode will show that the config file is changing each time. And that is it!

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Using Delegates in C# (Part 1)

- by rajbk

This post provides a very basic introduction of delegates in C#. Part 2 of this post can be read here. A delegate is a class that is derived from System.Delegate. It contains a list of one or more methods called an invocation list. When a delegate instance is “invoked” with the arguments as defined in the signature of the delegate, each of the methods in the invocation list gets invoked with the arguments. The code below shows example with static and instance methods respectively: Static Methods 1: using System; 2: using System.Linq; 3: using System.Collections.Generic; 4: 5: public delegate void SayName(string name); 6: 7: public class Program 8: { 9: [STAThread] 10: static void Main(string[] args) 11: { 12: SayName englishDelegate = new SayName(SayNameInEnglish); 13: SayName frenchDelegate = new SayName(SayNameInFrench); 14: SayName combinedDelegate =(SayName)Delegate.Combine(englishDelegate, frenchDelegate); 15: 16: combinedDelegate.Invoke("Tom"); 17: Console.ReadLine(); 18: } 19: 20: static void SayNameInFrench(string name) { 21: Console.WriteLine("J'ai m'appelle " + name); 22: } 23: 24: static void SayNameInEnglish(string name) { 25: Console.WriteLine("My name is " + name); 26: } 27: } We have declared a delegate of type SayName with return type of void and taking an input parameter of name of type string. On line 12, we create a new instance of this delegate which refers to a static method - SayNameInEnglish. SayNameInEnglish has the same return type and parameter list as the delegate declaration. Once a delegate is instantiated, the instance will always refer to the same target. Delegates are immutable. On line 13, we create a new instance of the delegate but point to a different static method. As you may recall, a delegate instance encapsulates an invocation list. You create an invocation list by combining delegates using the Delegate.Combine method (there is an easier syntax as you will see later). When two non null delegate instances are combined, their invocation lists get combined to form a new invocation list. This is done in line 14. On line 16, we invoke the delegate with the Invoke method and pass in the required string parameter. Since the delegate has an invocation list with two entries, each of the method in the invocation list is invoked. If an unhandled exception occurs during the invocation of one of these methods, the exception gets bubbled up to the line where the invocation was made (line 16). If a delegate is null and you try to invoke it, you will get a System.NullReferenceException. We see the following output when the method is run: My name is TomJ'ai m'apelle Tom Instance Methods The code below outputs the same results as before. The only difference here is we are creating delegates that point to a target object (an instance of Translator) and instance methods which have the same signature as the delegate type. The target object can never be null. We also use the short cut syntax += to combine the delegates instead of Delegate.Combine. 1: public delegate void SayName(string name); 2: 3: public class Program 4: { 5: [STAThread] 6: static void Main(string[] args) 7: { 8: Translator translator = new Translator(); 9: SayName combinedDelegate = new SayName(translator.SayNameInEnglish); 10: combinedDelegate += new SayName(translator.SayNameInFrench); 11: 12: combinedDelegate.Invoke("Tom"); 13: Console.ReadLine(); 14: } 15: } 16: 17: public class Translator { 18: public void SayNameInFrench(string name) { 19: Console.WriteLine("J'ai m'appelle " + name); 20: } 21: 22: public void SayNameInEnglish(string name) { 23: Console.WriteLine("My name is " + name); 24: } 25: } A delegate can be removed from a combination of delegates by using the –= operator. Removing a delegate from an empty list or removing a delegate that does not exist in a non empty list will not result in an exception. Delegates are invoked synchronously using the Invoke method. We can also invoke them asynchronously using the BeginInvoke and EndInvoke methods which are compiler generated.

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Auto-Configuring SSIS Packages

- by Davide Mauri

SSIS Package Configurations are very useful to make packages flexible so that you can change objects properties at run-time and thus make the package configurable without having to open and edit it. In a complex scenario where you have dozen of packages (even in in the smallest BI project I worked on I had 50 packages), each package may have its own configuration needs. This means that each time you have to run the package you have to pass the correct Package Configuration. I usually use XML configuration files and I also force everyone that works with me to make sure that an object that is used in several packages has the same name in all package where it is used, in order to simplify configurations usage. Connection Managers are a good example of one of those objects. For example, all the packages that needs to access to the Data Warehouse database must have a Connection Manager named DWH. Basically we define a set of “global” objects so that we can have a configuration file for them, so that it can be used by all packages. If a package as some specific configuration needs, we create a specific – or “local” – XML configuration file or we set the value that needs to be configured at runtime using DTLoggedExec’s Package Parameters: http://dtloggedexec.davidemauri.it/Package%20Parameters.ashx Now, how we can improve this even more? I’d like to have a package that, when it’s run, automatically goes “somewhere” and search for global or local configuration, loads it and applies it to itself. That’s the basic idea of Auto-Configuring Packages. The “somewhere” is a SQL Server table, defined in this way In this table you’ll put the values that you want to be used at runtime by your package: The ConfigurationFilter column specify to which package that configuration line has to be applied. A package will use that line only if the value specified in the ConfigurationFilter column is equal to its name. In the above sample. only the package named “simple-package” will use the line number two. There is an exception here: the $$Global value indicate a configuration row that has to be applied to any package. With this simple behavior it’s possible to replicate the “global” and the “local” configuration approach I’ve described before. The ConfigurationValue contains the value you want to be applied at runtime and the PackagePath contains the object to which that value will be applied. The ConfiguredValueType column defined the data type of the value and the Checksum column is contains a calculated value that is simply the hash value of ConfigurationFilter plus PackagePath so that it can be used as a Primary Key to guarantee uniqueness of configuration rows. As you may have noticed the table is very similar to the table originally used by SSIS in order to put DTS Configuration into SQL Server tables: SQL Server SSIS Configuration Type: http://msdn.microsoft.com/en-us/library/ms141682.aspx Now, how it works? It’s very easy: you just have to call DTLoggedExec with the /AC option: DTLoggedExec.exe /FILE:”mypackage.dtsx” /AC:"localhost;ssis_auto_configuration;ssiscfg.configuration" the AC option expects a string with the following format: <database_server>;<database_name>;<table_name>; only Windows Authentication is supported. When DTLoggedExec finds an Auto-Configuration request, it injects a new connection manager in the loaded package. The injected connection manager is named $$DTLoggedExec_AutoConfigure and is used by the two SQL Server DTS Configuration ($$DTLoggedExec_Global and $$DTLoggedExec_Local) also injected by DTLoggedExec, used to load “local” and “global” configuration. Now, you may start to wonder why this approach cannot be used without having all this stuff going around, but just passing to a package always two XML DTS Configuration files, (to have to “local” and the “global” configurations) doing something like this: DTLoggedExec.exe /FILE:”mypackage.dtsx” /CONF:”global.dtsConfig” /CONF:”mypackage.dtsConfig” The problem is that this approach doesn’t work if you have, in one of the two configuration file, a value that has to be applied to an object that doesn’t exists in the loaded package. This situation will raise an error that will halt package execution. To solve this problem, you may want to create a configuration file for each package. Unfortunately this will make deployment and management harder, since you’ll have to deal with a great number of configuration files. The Auto-Configuration approach solve all these problems at once! We’re using it in a project where we have hundreds of packages and I can tell you that deployment of packages and their configuration for the pre-production and production environment has never been so easy! To use the Auto-Configuration option you have to download the latest DTLoggedExec release: http://dtloggedexec.codeplex.com/releases/view/62218 Feedback, as usual, are very welcome!

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Agile Development Requires Agile Support

- by Matt Watson

Agile developmentAgile development has become the standard methodology for application development. The days of long term planning with giant Gantt waterfall charts and detailed requirements is fading away. For years the product planning process frustrated product owners and businesses because no matter the plan, nothing ever went to plan. Agile development throws the detailed planning out the window and instead focuses on giving developers some basic requirements and pointing them in the right direction. Constant collaboration via quick iterations with the end users, product owners, and the development team helps ensure the project is done correctly. The various agile development methodologies have helped greatly with creating products faster, but not without causing new problems. Complicated application deployments now occur weekly or monthly. Most of the products are web-based and deployed as a software service model. System performance and availability of these apps becomes mission critical. This is all much different from the old process of mailing new releases of client-server apps on CD once per quarter or year.The steady stream of new products and product enhancements puts a lot of pressure on IT operations to keep up with the software deployments and adding infrastructure capacity. The problem is most operations teams still move slowly thanks to change orders, documentation, procedures, testing and other processes. Operations can slow the process down and push back on the development team in some organizations. The DevOps movement is trying to solve some of these problems by integrating the development and operations teams more together. Rapid change introduces new problemsThe rapid product change ultimately creates some application problems along the way. Higher rates of change increase the likelihood of new application defects. Delivering applications as a software service also means that scalability of applications is critical. Development teams struggle to keep up with application defects and scalability concerns in their applications. Fixing application problems is a never ending job for agile development teams. Fixing problems before your customers do and fixing them quickly is critical. Most companies really struggle with this due to the divide between the development and operations groups. Fixing application problems typically requires querying databases, looking at log files, reviewing config files, reviewing error logs and other similar tasks. It becomes difficult to work on new features when your lead developers are working on defects from the last product version. Developers need more visibilityThe problem is most developers are not given access to see server and application information in the production environments. The operations team doesn’t trust giving all the developers the keys to the kingdom to log in to production and poke around the servers. The challenge is either give them no access, or potentially too much access. Those with access can still waste time figuring out the location of the application and how to connect to it over VPN. In addition, reproducing problems in test environments takes too much time and isn't always possible. System administrators spend a lot of time helping developers track down server information. Most companies give key developers access to all of the production resources so they can help resolve application defects. The problem is only those key people have access and they become a bottleneck. They end up spending 25-50% of their time on a daily basis trying to solve application issues because they are the only ones with access. These key employees’ time is best spent on strategic new projects, not addressing application defects. This job should fall to entry level developers, provided they have access to all the information they need to troubleshoot the problems.The solution to agile application support is giving all the developers limited access to the production environment and all the server information they need to see. Some companies create their own solutions internally to collect log files, centralize errors or other things to address the problem. Some developers even have access to server monitoring or other tools. But they key is giving them access to everything they need so they can see the full picture and giving access to the whole team. Giving access to everyone scales up the application support team and creates collaboration around providing improved application support.Stackify enables agile application supportStackify has created a solution that can give all developers a secure and read only view of the entire production server environment without console or remote desktop access.They provide a web application that provides real time visibility to the important information that developers need to see. An application centric view enables them to see all of their apps across multiple datacenters and environments. They don’t need to know where the application is deployed, just the name of the application to find it and dig in to see more. All your developers can see server health, application health, log files, config files, windows event viewer, deployment history, application notes, and much more. They can receive email and text alerts when problems arise and even safely query your production databases.Stackify enables companies that do agile development to scale up their application support team by getting more team members involved. The lead developers can spend more time on new projects. Application issues can be fixed quicker than ever. Operations can spend less time helping developers collect server information. Agile application support starts with Stackify. Visit Stackify.com to learn more.

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10 tape technology features that make you go hmm.

- by Karoly Vegh

A week ago an Oracle/StorageTek Tape Specialist, Christian Vanden Balck, visited Vienna, and agreed to visit customers to do techtalks and update them about the technology boom going around tape. I had the privilege to attend some of his sessions and noted the information and features that took the customers by surprise and made them think. Allow me to share the top 10: I. StorageTek as a brand: StorageTek is one of he strongest names in the Tape field. The brand itself was valued so much by customers that even after Sun Microsystems acquiring StorageTek and the Oracle acquiring Sun the brand lives on with all the Oracle tapelibraries are officially branded StorageTek.See http://www.oracle.com/us/products/servers-storage/storage/tape-storage/overview/index.html II. Disk information density limitations: Disk technology struggles with information density. You haven't seen the disk sizes exploding lately, have you? That's partly because there are physical limits on a disk platter. The size is given, the number of platters is limited, they just can't grow, and are running out of physical area to write to. Now, in a T10000C tape cartridge we have over 1000m long tape. There you go, you have got your physical space and don't need to stuff all that data crammed together. You can write in a reliable pattern, and have space to grow too. III. Oracle has a market share of 62% worldwide in recording head manufacturing. That's right. If you are running LTO drives, with a good chance you rely on StorageTek production. That's two out of three LTO recording heads produced worldwide. IV. You can store 1 Exabyte data in a single tape library. Yes, an Exabyte. That is 1000 Petabytes. Or, a million Terabytes. A thousand million GigaBytes. You can store that in a stacked StorageTek SL8500 tapelibrary. In one SL8500 you can put 10.000 T10000C cartridges, that store 10TB data (compressed). You can stack 10 of these SL8500s together. Boom. 1000.000 TB.(n.b.: stacking means interconnecting the libraries. Yes, cartridges are moved between the stacked libraries automatically.) V. EMC: 'Tape doesn't suck after all. We moved on.': Do you remember the infamous 'Tape sucks, move on' Datadomain slogan? Of course they had to put it that way, having only had disk products. But here's a fun fact: on the EMCWorld 2012 there was a major presence of a Tape-tech company - EMC, in a sudden burst of sanity is embracing tape again. VI. The miraculous T10000C: Oracle StorageTek has developed an enterprise-grade tapedrive and cartridge, the T10000C. With awesome numbers: The Cartridge: Native 5TB capacity, 10TB with compression Over a kilometer long tape within the cartridge. And it's locked when unmounted, no rattling of your data. Replaced the metalparticles datalayer with BaFe (bariumferrite) - metalparticles lose around 7% of magnetism within 30 days. BaFe does not. Yes we employ solid-state physicists doing R&D on demagnetisation in our labs. Can be partitioned, storage tiering within the cartridge! The Drive: 2GB Cache Encryption implemented in HW - no performance hit 252 MB/s native sustained data rate, beats disk technology by far. Not to mention peak throughput. Leading the tape while never touching the data side of it, protecting your data physically too Data integritiy checking (CRC recalculation) on tape within the drive without having to read it back to the server reordering data from tape-order, delivering it back in application-order writing 32 tracks at once, reading them back for CRC check at once VII. You only use 20% of your data on a regular basis. The rest 80% is just lying around for years. On continuously spinning disks. Doubly consuming energy (power+cooling), blocking diskstorage capacity. There is a solution called SAM (Storage Archive Manager) that provides you a filesystem unifying disk and tape, moving data on-demand and for clients transparently between the different storage tiers. You can share these filesystems with NFS or CIFS for clients, and enjoy the low TCO of tape. Tapes don't spin. They sit quietly in their slots, storing 10TB data, using no energy, producing no heat, automounted when a client accesses their data.See: http://www.oracle.com/us/products/servers-storage/storage/storage-software/storage-archive-manager/overview/index.html VIII. HW supported for three decades: Did you know that the original PowderHorn library was released in '87 and has been only discontinued in 2010? That is over two decades of supported operation. Tape libraries are - just like the data carrying on tapecartridges - built for longevity. Oh, and the T10000C cartridge has 30-year archival life for long-term retention. IX. Tape is easy to manage: Have you heard of Tape Storage Analytics? It is a central graphical tool to summarize, monitor, analyze dataflow, health and performance of drives and libraries, see: http://www.oracle.com/us/products/servers-storage/storage/tape-storage/tape-analytics/overview/index.html X. The next generation: The T10000B drives were able to reuse the T10000A cartridges and write on them even more data. On the same cartridges. We call this investment protection, and this is very important for Oracle for the future too. We usually support two generations of cartridges together. The current drive is a T10000C. (...I know I promised to enlist 10, but I got still two more I really want to mention. Allow me to work around the problem: ) X++. The TallBots, the robots moving around the cartridges in the StorageTek library from tapeslots to the drives are cableless. Cables, belts, chains running to moving parts in a library cause maintenance downtimes. So StorageTek eliminated them. The TallBots get power, commands, even firmwareupgrades through the rails they are running on. Also, the TallBots don't just hook'n'pull the tapes out of their slots, they actually grip'n'lift them out. No friction, no scratches, no zillion little plastic particles floating around in the library, in the drives, on your data. (X++)++: Tape beats SSDs and Disks. In terms of throughput (252 MB/s), in terms of TCO: disks cause around 290x more power and cooling, in terms of capacity: 10TB on a single media and soon more. So... do you need to store large amounts of data? Are you legally bound to archive it for dozens of years? Would you benefit from automatic storage tiering? Have you got large mediachunks to be streamed at times? Have you got power and cooling issues in the growing datacenters? Do you find EMC's 180° turn of tape attitude interesting, but appreciate it at the same time? With all that, you aren't alone. The most data on this planet is stored on tape. Tape is coming. Big time.

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Community Branching

- by Dane Morgridge

As some may have noticed, I have taken a liking to Ruby (and Rails in particular) quite a bit recently. This last weekend I spoke at the NYC Code Camp on a comparison of ASP.NET and Rails as well as an intro to Entity Framework talk. I am speaking at RubyNation in April and have submitted to other ruby conferences around the area and I am also doing a Rails and MongoDB talk at the Philly Code Camp in April. Before you start to think this is my "I'm leaving .NET post", which it isn't so I need to clarify. I am not, nor do I intend to any time in the near future plan on abandoning .NET. I am simply branching out into another community based on a development technology that I very much enjoy. If you look at my twitter bio, you will see that I am into Entity Framework, Ruby on Rails, C++ and ASP.NET MVC, and not necessarily in that order. I know you're probably thinking to your self that I am crazy, which is probably true on several levels (especially the C++ part). I was actually crazy enough at the NYC Code Camp to show up wearing a Linux t-shirt, presenting with my MacBook Pro on Entity Framework, ASP.NET MVC and Rails. (I did get pelted in the head with candy by Rachel Appel for it though) At all of the code camps I am submitting to this year, i will be submitting sessions on likely all four topics, and some sessions will be a combination of 2 or more. For example, my "ASP.NET MVC: A Gateway To Rails?" talk touches ASP.NET MVC, Entity Framework Code First and Rails. Simply put (and I talk about this in my MVC & Rails talk) is that learning and using Rails has made me a better ASP.NET MVC developer. Just one example of this is helper methods. When I started working with ASP.NET MVC, I didn't really want to use helpers and preferred to just use standard html tags, especially where links were concerned. It was just me being stubborn and not really seeing all of the benefit of the helpers. To my defense, coming from WebForms, I wanted to be as bare metal as possible and it seemed at first like a lot of the helpers were an unnecessary abstraction. I took my first look at Rails back in v1 and didn't spend very much time with it so I dismissed it and went on my merry ASP.NET WebForms way. Then I picked up ASP.NET MVC and grasped the MVC pattern itself much better. After this, I took another look at Rails and everything made sense. I decided then to learn Rails. (I think it is important for developers to learn new languages and platforms regularly so it was a natural progression for me) I wanted to learn it the right way, so when I dug into code, everyone used helpers everywhere for pretty much everything possible. I took some time to dig in and found out how helpful they were and subsequently realized how awesome they were in ASP.NET MVC also and started using them. In short, I love Rails (and Ruby in general). I also love ASP.NET MVC and Entity Framework and yes I still love C++. I have varying degrees of love for them individually at any given moment and it is likely to shift based on the current project I am working on. I know you're thinking it so before you ask the question. "Which do I use when?", I'm going to give the standard developer answer of: It depends. There are a lot of factors that I am not going to even go into that would go into a decision. The most basic question I would ask though is, does this project depend on .NET? If it does, then I'd say that ASP.NET MVC is probably going to be the more logical choice and I am going to leave it at that. I am working on projects right now in both technologies and I don't see that changing anytime soon (one project even uses both). With all that being said, you'll find me at code camps, conferences and user groups presenting on .NET, Ruby or both, writing about .NET and Ruby and I will likely be blogging on both in the future. I know of others that have successfully branched out to other communities and with any luck I'll be successful at it too. On a (sorta) side note, I read a post by Justin Etheredge the other day that pretty much sums up my feelings about Ruby as a language. I highly recommend checking it out: What Is So Great About Ruby?

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Detecting Duplicates Using Oracle Business Rules

- by joeywong-Oracle

Recently I was involved with a Business Process Management Proof of Concept (BPM PoC) where we wanted to show how customers could use Oracle Business Rules (OBR) to easily define some rules to detect certain conditions, such as duplicate account numbers, duplicate names, high transaction amounts, etc, in a set of transactions. Traditionally you would have to loop through the transactions and compare each transaction with each other to find matching conditions. This is not particularly nice as it relies on more traditional approaches (coding) and is not the most efficient way. OBR is a great place to house these types’ of rules as it allows users/developers to externalise the rules, in a simpler manner, externalising the rules from the message flows and allows users to change them when required. So I went ahead looking for some examples. After quite a bit of time spent Googling, I did not find much out in the blogosphere. In fact the best example was actually from...... wait for it...... Oracle Documentation! (http://docs.oracle.com/cd/E28271_01/user.1111/e10228/rules_start.htm#ASRUG228) However, if you followed the link there was not much explanation provided with the example. So the aim of this article is to provide a little more explanation to the example so that it can be better understood. Note: I won’t be covering the BPM parts in great detail. Use case: Payment instruction file is required to be processed. Before instruction file can be processed it needs to be approved by a business user. Before the approval process, it would be useful to run the payment instruction file through OBR to look for transactions of interest. The output of the OBR can then be used to flag the transactions for the approvers to investigate. Example BPM Process So let’s start defining the Business Rules Dictionary. For the input into our rules, we will be passing in an array of payments which contain some basic information for our demo purposes. Input to Business Rules And for our output we want to have an array of rule output messages. Note that the element I am using for the output is only for one rule message element and not an array. We will configure the Business Rules component later to return an array instead. Output from Business Rules Business Rule – Create Dictionary Fill in all the details and click OK. Open the Business Rules component and select Decision Functions from the side. Modify the Decision Function Configuration Select the decision function and click on the edit button (the pencil), don’t worry that JDeveloper indicates that there is an error with the decision function. Then click the Ouputs tab and make sure the checkbox under the List column is checked, this is to tell the Business Rules component that it should return an array of rule message elements. Updating the Decision Service Next we will define the actual rules. Click on Ruleset1 on the side and then the Create Rule in the IF/THEN Rule section. Creating new rule in ruleset Ok, this is where some detailed explanation is required. Remember that the input to this Business Rules dictionary is a list of payments, each of those payments were of the complex type PaymentType. Each of those payments in the Oracle Business Rules engine is treated as a fact in its working memory. Implemented rule So in the IF/THEN rule, the first task is to grab two PaymentType facts from the working memory and assign them to temporary variable names (payment1 and payment2 in our example). Matching facts Once we have them in the temporary variables, we can then start comparing them to each other. For our demonstration we want to find payments where the account numbers were the same but the account name was different. Suspicious payment instruction And to stop the rule from comparing the same facts to each other, over and over again, we have to include the last test. Stop rule from comparing endlessly And that’s it! No for loops, no need to keep track of what you have or have not compared, OBR handles all that for you because everything is done in its working memory. And once all the tests have been satisfied we need to assert a new fact for the output. Assert the output fact Save your Business Rules. Next step is to complete the data association in the BPM process. Pay extra care to use Copy List instead of the default Copy when doing data association at an array level. Input and output data association Deploy and test. Test data Rule matched Parting words: Ideally you would then use the output of the Business Rules component to then display/flag the transactions which triggered the rule so that the approver can investigate. Link: SOA Project Archive [Download]

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Mocking property sets

- by mehfuzh

In this post, i will be showing how you can mock property sets with your expected values or even action using JustMock. To begin, we have a sample interface: public interface IFoo { int Value { get; set; } } Now, we can create a mock that will throw on any call other than the one expected, generally its a strict mock and we can do it like: bool expected = false; var foo = Mock.Create<IFoo>(BehaviorMode.Strict); Mock.ArrangeSet(() => { foo.Value = 1; }).DoInstead(() => expected = true); foo.Value = 1; Assert.True(expected); Here , the method for running though our expectation for set is Mock.ArrangeSet , where we can directly set our expectations or can even set matchers into it like: var foo = Mock.Create<IFoo>(BehaviorMode.Strict); Mock.ArrangeSet(() => foo.Value = Arg.Matches<int>(x => x > 3)); foo.Value = 4; foo.Value = 5; Assert.Throws<MockException>(() => foo.Value = 3); In the example, any set for value not satisfying matcher expression will throw an MockException as this is a strict mock but what will be the case for loose mocks, where we also have to assert it. Here, let’s take an interface with an indexed property. Indexers are treated in the same way as properties, as with basic indexers let you access your class if it were an array. public interface IFooIndexed { string this[int key] { get; set; } } We want to setup a value for a particular index, we then will pass that mock to some implementer where it will be actually called. Once done, we want to assert that if it has been invoked properly. var foo = Mock.Create<IFooIndexed>(); Mock.ArrangeSet(() => foo[0] = "ping"); foo[0] = "ping"; Mock.AssertSet(() => foo[0] = "ping"); In the above example, both the values are user defined, it might happen that we want to make it more dynamic, In this example, i set it up for set with any value and finally checked if it is set with the one i am looking for. var foo = Mock.Create<IFooIndexed>(); Mock.ArrangeSet(() => foo[0] = Arg.Any<string>()); foo[0] = "ping"; Mock.AssertSet(() => foo[0] = Arg.Matches<string>(x => string.Compare("ping", x) == 0)); This is more or less of mocking user sets , but we can further have it to throw exception or even do our own task for a particular set , like : Mock.ArrangeSet(() => foo.MyProperty = 10).Throws(new ArgumentException()); Or bool expected = false; var foo = Mock.Create<IFoo>(BehaviorMode.Strict); Mock.ArrangeSet(() => { foo.Value = 1; }).DoInstead(() => expected = true); foo.Value = 1; Assert.True(expected); Or call the original setter , in this example it will throw an NotImplementedExpectation var foo = Mock.Create<FooAbstract>(BehaviorMode.Strict); Mock.ArrangeSet(() => { foo.Value = 1; }).CallOriginal(); Assert.Throws<NotImplementedException>(() => { foo.Value = 1; }); Finally, try all these, find issues, post them to forum and make it work for you :-). Hope that helps,

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Build 2012, some thoughts..

- by Dennis Vroegop

I think you probably read my rant about the logistics at Build 2012, as posted here, so I am not going into that anymore. Instead, let’s look at the content. (BTW If you did read that post and want some more info then read Nia Angelina’s post about Build. I have nothing to add to that.) As usual, there were good speakers and some speakers who could benefit from some speaker training. I find it hard to understand why Microsoft allows certain people on stage, people who speak English with such strong accents it’s hard for people, especially from abroad, to understand. Some basic training might be useful for some of them. However, it is nice to see that most speakers are project managers, program managers or even devs on the teams that build the stuff they talk about: there was a lot of knowledge on stage! And that means when you ask questions you get very relevant information. I realize I am not the average audience member here, I am regular speaker myself so I tend to look for other things when I am in a room than most audience members so my opinion might differ from others. All in all the knowledge of the speakers was above average but the presentation skills were most of the times below what I would describe as adequate. But let us look at the contents. Since the official name of the conference is Build Windows 2012 it is not surprising most of the talks were focused on building Windows 8 apps. Next to that, there was a lot of focus on Azure and of course Windows Phone 8 that launched the day before Build started. Most sessions dealt with C# and JavaScript although I did see a tendency to use C++ more. Touch. Well, that was the focus on a lot of sessions, that goes without saying. Microsoft is really betting on Touch these days and being a Touch oriented developer I can only applaud this. The term NUI is getting a bit outdated but the principles behind it certainly aren’t. The sessions did cover quite a lot on how to make your applications easy to use and easy to understand. However, not all is touch nowadays; still the majority of people use keyboard and mouse to interact with their machines (or, as I do, use keyboard, mouse AND touch at the same time). Microsoft understands this and has spend some serious thoughts on this as well. It was all about making your apps run everywhere on all sorts of devices and in all sorts of scenarios. I have seen a couple of sessions focusing on the portable class library and on sharing code between Windows 8 and Windows Phone 8. You get the feeling Microsoft is enabling us devs to write software that will be ubiquitous. They want your stuff to be all over the place and they do anything they can to help. To achieve that goal they provide us with brilliant SDK’s, great tooling, a very, very good backend in the form of Windows Azure (I was particularly impressed by the Mobility part of Azure) and some fantastic hardware. And speaking of hardware: the partners such as Acer, Lenovo and Dell are making hardware that puts Apple to a shame nowadays. To illustrate: in Bellevue (very close to Redmond where Microsoft HQ is) they have the Microsoft Store located very close to the Apple Store, so it’s easy to compare devices. And I have to say: the Microsoft offerings are much, much more appealing that what the Cupertino guys have to offer. That was very visible by the number of people visiting the stores: even on the day that Apple launched the iPad Mini there were more people in the Microsoft store than in the Apple store. So, the future looks like it’s going to be fun. Great hardware (did I mention the Nokia Lumia 920? No? It’s brilliant), great software (Windows 8 is in a league of its own), the best dev tools (Visual Studio 2012 is still the champion here) and a fantastic backend (Azure.. need I say more?). It’s up to us devs to fill up the stores with applications that matches this. To summarize: it is great to be a Windows developer. PS. Did I mention Surface RT? Man….. People were drooling all over it wherever I went. It is fantastic :-) Technorati Tags: Build,Windows 8,Windows Phone,Lumia,Surface,Microsoft

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Not attending the LUGM mini-meetup - 05. Oct 2013

Not attending a meeting of the LUGM can be fun, too. It's getting a bit of a habit that Ish is organising small gatherings, aka mini-meetups, of the Linux User Group Mauritius/Meta (LUGM) almost every Saturday. There they mainly discuss and talk about various elements of using Linux as ones main operating systems and the possibilities you are going to have. On top of course, some tips & tricks about mastering the command line and initial steps in scripting or even writing HTML. In general, sounds like a good portion of fun and great spirit of community. Unfortunately, I'm usually quite busy with private and family matters during the weekend and so I already signalised that I wouldn't be around. Well, at least not physically... But this Saturday a couple of things worked out faster than expected and so I was hanging out on my machine. I made virtual contact with one of Pawan's messages over on Facebook... And somehow that kicked off some kind of an online game fun on basic configuration of Apache HTTPd 2.2.x, PHP 5.x and how to improve the overall performance of a newly installed blog based on WordPress. Default configuration files Nitin's website finally came alive and despite the dark theme and the hidden Apple 'fanboy' advertisement I was more interested in the technical situation. As with any new installation there is usually quite some adjustment to be done. And Nitin's page was no exception. Unfortunately, out of the box installations of Apache httpd and PHP are too verbose and expose too much information under the hood. You might think that this isn't really a problem at all, well, think about it again after completely reading this article. First, I checked the HTTP response headers - using either Chrome Developer Tools or Firefox Web Developer extension - of Nitin's page and based on that I advised him to lower the noise levels a little bit. It's not really necessary that detailed information about web server software and scripting language has to be published in every response made. Quite a number of script kiddies and exploits actually check for version specifics prior to an attack. So, removing at least version details hardens the system a little bit. In particular, I'm talking about these response values: Server X-Powered-By How to achieve that? By tweaking the configuration files... Namely, we are going to look into the following ones: apache2.conf httpd.conf .htaccess php.ini The above list contains some additional files, I'm talking about in the next paragraphs. Anyway, those are the ones involved. Tweaking Apache Open your favourite text editor and start to modify the apache2.conf. Eventually, you might like to have a quick peak at the file to see whether it is necessary to adjust it or not. Following is a handy combination of commands to get an overview of your active directives: # sudo grep -v '#' /etc/apache2/apache2.conf | grep -v '^$' | less There you keep an eye on those two Apache directives: ServerSignature Off ServerTokens Prod If that's not the case, change them as highlighted above. In order to activate your modifications you have to restart Apache httpd server. On Debian and Ubuntu you might use apache2ctl for that, on other distributions you might have to use service or run the init-scripts again: # sudo apache2ctl configtestSyntax OK# sudo apache2ctl restart Refresh your website and check the HTTP response header. Tweaking PHP5 (a little bit) Next, check your php.ini file with the following statement: # sudo grep -v ';' /etc/php5/apache2/php.ini | grep -v '^$' | less And check the value of expose_php = Off Again, if it's not as highlighted, change it... Some more Apache love Okay, back to Apache it might also be interesting to improve the situation about browser caching and removing more obsolete information. When you run your website against the usual performance checks like Google Page Speed and Yahoo YSlow you might see those check points with bad grades on a standard, default configuration. Well, this can be done easily. Configure entity tags (ETags) ETags are only interesting when you run your websites on a farm of multiple web servers. Removing this data for your static resources is very simple in Apache. As we are going to deal with the HTTP response header information you have to ensure that Apache is capable to manipulate them. First, check your enabled modules: # sudo ls -al /etc/apache2/mods-enabled/ | grep headers And in case that the 'headers' module is not listed, you have to enable it from the available ones: # sudo a2enmod headers Second, check your httpd.conf file (in case it exists): # sudo grep -v '#' /etc/apache2/httpd.conf | grep -v '^$' | less In newer (better said fresh) installations you might have to create a new configuration file below your conf.d folder with your favourite text editor like so: # sudo nano /etc/apache2/conf.d/headers.conf Then, in order to tweak your HTTP responses either check for those lines or add them: Header unset ETagFileETag None In case that your file doesn't exist or those lines are missing, feel free to create/add them. Afterwards, check your Apache configuration syntax and restart your running instances as already shown above: # sudo apache2ctl configtestSyntax OK# sudo apache2ctl restart Add Expires headers To improve the loading performance of your website, you should take some care into the proper configuration of how to leverage the browser's ability to cache certain resources and files. This is done by adding an Expires: value to the HTTP response header. Generally speaking it is advised that you specify a near-future, read: 1 week or a little bit more, for your static content like JavaScript files or Cascading Style Sheets. One solution to adjust this is to put some instructions into the .htaccess file in the root folder of your web site. Of course, this could also be placed into a more generic location of your Apache installation but honestly, I'd like to keep this at the web site level. Following some adjustments I'm currently using on this blog site: # Turn on Expires and set default to 0ExpiresActive OnExpiresDefault A0 # Set up caching on media files for 1 year (forever?)<FilesMatch "\.(flv|ico|pdf|avi|mov|ppt|doc|mp3|wmv|wav)$">ExpiresDefault A29030400Header append Cache-Control "public"</FilesMatch> # Set up caching on media files for 1 week<FilesMatch "\.(js|css)$">ExpiresDefault A604800Header append Cache-Control "public"</FilesMatch> # Set up caching on media files for 31 days<FilesMatch "\.(gif|jpg|jpeg|png|swf)$">ExpiresDefault A2678400Header append Cache-Control "public"</FilesMatch> As we are editing the .htaccess files, it is not necessary to restart Apache. In case that your web site doesn't load anymore or you're experiencing an error while trying to restart your httpd, check that the 'expires' module is actually an enabled module: # ls -al /etc/apache2/mods-enabled/ | grep expires# sudo a2enmod expires Of course, the instructions above a re not feature complete but I hope that they might provide a better default configuration for your LAMP stack. Resume of the day Within a couple of hours, and while being occupied with an eLearning course on SQL Server 2012, I had some good fun in helping and assisting other LUGM members while they were some kilometers away at Bagatelle. According to other blog articles it seems that Nitin had quite some moments of desperation. Just for the records: At no time it was my intention to either kick his butt or pull a leg on him. Simply, providing some input based on the lessons I've learned over the last couple of years configuring Apache HTTPd and PHP. Check out the other blogs, too: LUGM mini-meetup... Epic! Superb Saturday Linux Meetup And last but not least, the man himself: The end of a new beginning Cheers, and happy community'ing! Updates Due to our weekly Code & Coffee sessions in the MSCC community, I had a chance to talk to Nitin directly and he showed me the problems directly on his machine. This led to update this article hence the paragraphs on enabling the modules 'headers' and 'expires'.

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Oracle RightNow CX for Good Customer Experiences

- by Andreea Vaduva

Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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