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  • Buck Woody in Adelaide via LiveMeeting

    - by Rob Farley
    The URL for attendees is https://www.livemeeting.com/cc/usergroups/join?id=ADL1005&role=attend . This meeting is with Buck Woody . If you don’t know who he is, then you ought to find out! He’s a Program Manager at Microsoft on the SQL Server team, and anything else I try to say about him will not do him justice. So it’s great to have him present to the Adelaide SQL Server User Group this week. The talk is on the topic of Data-Tier Applications (new in SQL 2008 R2), and I’m sure it will be a great...(read more)

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  • links for 2011-02-01

    - by Bob Rhubart
    OTN Virtual Developer Day for WebLogic Server and WebLogic Developer Broadcasts (WebLogic Server) Mike Lehmann with details on a whole bunch of upcoming online events for those with an interest in WebLogic. (tags: WebLogic oracle otn) IOUC Summit: Open Arms and Cheese Shoes (Oracle Technology Network Blog (aka TechBlog)) Event highlights from OTN head honcho Justin Kestelyn. (tags: oracle otn IOUC) Prognostications for the Future of BI (BI & Analytics Pulse) Jacqueline Coolidge looks into the Business Intelligence crystal ball. (tags: oracle otn businessintelligence) Edwin Biemond: Some handy code for your managed Beans ( ADF & JSF ) "Back in 2009, I already a made a blogpost about some handy code which you can use in your ADF Web Application. You can say this blogspot is part 2 and here I will show you the code, I use most in my own managed Beans." - Oracle ACE Edwin Biemond (tags: java SOA oracle oracleace) Leon Smiers: Process, content and collaboration "Taking a look at today’s business, most companies still have a lot [to do] as far as adapting to and leveraging Web 2.0 possibilities is concerned." - Leon Smiers (tags: e20 oracle enterprise2.0) Antony Reynolds: Using the SOA-BPM VIrtualBox Appliance Antony says: "Recently I have been setting up some machines for fellow engineers. My base setup consists of Oracle Enterprise Linux with Oracle Virtual Box." (tags: oracle otn soa virtualization virtualbox bpm) Oracle Weblogic Server Gets Smart with CERN | SiliconANGLE CERN, the home to European particle physics, chose Oracle Weblogic Server to handle technical applications and copious HR and administrative Java-based web applications used by CERN employees. Oracle got its start by scheduling the interventions of the Large Hadron Collider (LHC). (tags: Weblogic oracle CERN) Oracle Virtual Developers Day: WebLogic - February 10, 2011 Virtual Developer Day: WebLogic - February 10, 2011. Speakers: Frances Zhao - Principal Prod Mngr, Java Platform Group; Will Lyons - Dir, WebLogic Server Prod Mgmt; Steven Button - Principal Prod Mngr, WebLogic Server; Pyounguk Cho - Principal Prod Mngr, Java Platform Group. (tags: oracle otn weblogic java)

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  • Archbeat Link-O-Rama Top 10 Facebook Faves - June 16-22, 2013

    - by Bob Rhubart
    2,819 people now follow OTN ArchBeat on Facebook. These are the Top 10 most popular items shared there for the week of June 16-22, 2013. Getting started with Java EE 7: Hands-on in 10 minutes | Lucas Jellema Oracle ACE Director and prolific blogger Lucas Jellema offers his take on the Java EE7 release and shares tips and resources to help you on your way. Not ‘how’ but ‘why’ should you upgrade to JDeveloper & ADF 11.1.1.7.0 | Chris Muir Oracle ACE Director Tim Hall and Oracle ADF Product Manager Chris Muir collaborated on this dialog that just might help you in your decision. OTN Architect Day: Cloud Computing - July 9, Redwood Shores, CA You won't need 3D glasses to see the technical sessions at OTN Architect Day: Cloud Computing, July 9, 2013. Redwood Shores, CA. It's free! It's live! Register now! Video: Frédéric Desbiens: Bringing Java to On-Device iOS and Android Apps (QCon NYC 2013) Oracle Application Development Tools product manager Frédéric Desbiens recaps his QCon New York presentation about how Java developers can leverage existing skills to develop enterprise mobile applications. OEPE 12.1.1.2.2 with GlassFish Tools released | Peter Benedikovic Peter Benedikovic's brief post offers an overview of some of the features in the new version of Oracle Enterprise Pack for Eclipse, released in conjunction with the release of Java EE 7. Oracle Enterprise Manager 12c Configuration Best Practices (Part 2 of 3) | Bethany Lapaglia Part 2 of Beth Lapaglia's 3-part series on the most commonly implemented configuration changes to improve performance and operation of a large Enterprise Manager 12c environment focuses on recommended WebLogic Server changes. Video: Doug Clarke: Polyglot Persistence: From NoSQL to HTML5 (QCon NYC 2013) Doug Clarke, EclipseLink Project Lead and Oracle Director of Product Management gives a very condensed version of his QCon New York presentation on "Polyglot Persistence: From NoSQL to HTML5." Podcast Show Notes: DevOps, Cloud, and Role Creep - Part 2 Automation and innovation had a huge impact on the manufacturing jobs of years gone by. Is something similar happening to some IT jobs? Oracle ACE Directors Ron Batra, Basheer Khan, and Cary Millsap discuss what's happening in part 2 of this 3-part podcast. Video: Reza Rahman: Building Java HTML5/WebSocket Applications with JSR 356 (QCon NYC 2013) Java EE/GlassFish evangelist Reza Rahman talks about how WebSocket provides "the basis for a new generation of interactive and live Web applications" for mobile developers. Lessons from Fusion HCM Implementations | Tim Warner Oracle ACE Tim Warner shares summaries of the Fusion HCM implementation experiences of several companies, as detailed in presentations at the 2013 Oracle HCM Users Group Conference. Thought for the Day "If the mind really is the finest computer, then there are a lot of people out there who need to be rebooted." — Tim Bryce Source: softwarequotes.com

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  • ArchBeat Link-o-Rama Top 10 for September 9-15, 2012

    - by Bob Rhubart
    The Top 10 most-viewed items shared on the OTN ArchBeat Facebook page for the week of September 9-15, 2017. 15 Lessons from 15 Years as a Software Architect | Ingo Rammer In this presentation from the GOTO Conference in Copenhagen, Ingo Rammer shares 15 tips regarding people, complexity and technology that he learned doing software architecture for 15 years. Attend OTN Architect Day – by Architects, for Architects – October 25 You won't need 3D glasses to take in these live presentations (8 sessions, two tracks) on Cloud computing, SOA, and engineered systems. And the ticket price is: Zero. Nothing. Absolutely free. Register now for Oracle Technology Network Architect Day in Los Angeles. Thursday October 25, 2012, 8:00 a.m. – 5:00 p.m. Sofitel Los Angeles , 8555 Beverly Boulevard , Los Angeles, CA 90048. Cloud API and service designers, stop thinking small | Cloud Computing - InfoWorld "The focus must shift away from fine-grained APIs that provide some type of primitive service, such as pushing data to a block of storage or perhaps making a request to a cloud-rooted database," says InfoWorld's David Linthicum. "To go beyond primitives, you must understand how these services should be used in a much larger architectural context. In other words, you need to understand how businesses will employ these services to form real workplace solutions—inside and outside the enterprise." Adding a runtime picker to a taskflow parameter in WebCenter | Yannick Ongena Oracle ACE Yannick Ongena shows how to create an Oracle WebCenter popup to allow users to "select items or do more complex things." Oracle IAM 11g R2 docs are now available "One of the great things about the new doc set is the inclusion of ePub files," says Fusion Middleware A-Team blogger Chris Johnson. "This means that if you have an iPad you can load up the doc library onto that and read the docs on the couch." Setting up a local Yum Server using the Exalogic ZFS Storage Appliance | Donald A concise technical post from the man named Donald. What's New in Oracle VM VirtualBox 4.2? | The Fat Bloke Sings "One of the trends we've seen is that as the average host platform becomes more powerful, our users are consistently running more and more vm's," says The Fat Bloke. "Some of our users have large libraries of vm's of various vintages, whilst others have groups of vm's that are run together as an assembly of the various tiers in a multi-tiered software solution, for example, a database tier, middleware tier, and front-ends." The new VirtualBox release, a year in the making, addresses the needs of these users, he explains. Configuring Oracle Business Intelligence 11g MDS XML Source Control Management with Git Version Control | Christian Screen Oracle ACE Christian Screen developed this tutorial for those interested in learning how to configure the Oracle Business Intelligence 11g (11.1.1.6) metadata repository for development using the new MDS XML source control management functionality. Identity and Access Management at Oracle Open World 2012 | Brian Eidelman Fusion Middleware A-Team blogger Brian Eideleman highlights three Oracle Openworld sessions that will put Identity and Access Management in the spotlight, and shares a link to the "Focus On: Identity Management" document, a comprehensive listing of Openworld activities also dealing with IM. Starting and stopping WebLogic automatically using Upstart | Chris Johnson "In Ubuntu, RedHat and Oracle Linux there's a new flavor of init called Upstart that all the kids are using," says Oracle Fusion Middleware A-Team member Chris Johnson. "It's the new hotness when it comes to making programs into daemons and wiring them to start and stop at appropriate times." Thought for the Day "The purpose of software engineering is to control complexity, not to create it." — Pamela Zave Source: SoftwareQuotes.com

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  • ArchBeat Link-o-Rama Top 10 - September 16-22, 2012

    - by Bob Rhubart
    The Top 10 most popular items shared on the OTN ArchBeat Facebook Page for the week of September 16-22, 2012. The Real Architects of LA: OTN Architect Day in Los Angeles - Oct 25No gossip. No drama. No hair pulling. Just a full day of technical sessions and peer interaction focused on using Oracle technologies in today's cloud and SOA architectures. The event is free, but seating is limited, so register now. Thursday October 25, 2012. 8:00 a.m. – 5:00 p.m. Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. OIM-OAM-OAAM integration using TAP – Request Flow you must understand!! | Atul KumarAtul Kumar's post addresses "key points and request flow that you must understand" when integrating three Oracle Identity Management product Oracle Identity Management, Oracle Access Management, and Oracle Adaptive Access Manager. Cloud, automation drive new growth in SOA governance market | ZDNet "SOA governance tools and processes learned over the past decade are now underpinning cloud projects as they scale across enterprises," reports Joe McKendrick. But there remains a lack of understanding about SOA Governance. DevOps Basics: Track Down High CPU Thread with ps, top and the new JDK7 jcmd Tool | Frank Munz "The approach is very generic and works for WebLogic, Glassfish or any other Java application," say Frank Munz. "UNIX commands in the example are run on CentOS, so they will work without changes for Oracle Enterprise Linux or RedHat. Creating the thread dump at the end of the video is done with the jcmd tool from JDK7." Frank has captured the process in the posted video. Oracle OpenWorld 2012 Hands-on Lab: "Leading Your Everyday Application Integration Projects with Enterprise SOA" Yet another session to squeeze into your already-jammed Oracle OpenWorld schedule. This hands-on lab focuses on how "Oracle Enterprise Repository, Oracle Application Integration Architecture (AIA) Foundation Pack, and Oracle SOA Suite work together to help you drive your enterprisewide integration projects." Loving VirtualBox 4.2… | The ORACLE-BASE Blog Is it wrong for a man to love a technology? Oracle ACE Director Tim Hall has several very good reasons for his feelings… ADF Create and CreateInsert Operations for ADF Table | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis answers the question, "What operation is best to use to insert a new row into an ADF table, Create or CreateInsert?" Fault Handling Slides and Q&A | Ronald van Luttikhuizen Oracle ACE Director Ronald van Luttikhuizen shares the slides and a Q&A transcript from a presentation he and fellow ACE Director Guido Schmutz gave at the recent Oracle OpenWorld and JavaOne preview event organized by AMIS Technology. Why IT is a profession in 'flux' | ZDNet I usuallly don't post two items from the same person in one day, but this post from ZDNet blogger Joe McKendrick deals with some critical issues affecting those in IT. As McKendrick puts it: "IT professionals are under considerable pressure to deliver more value to the business, versus being good at coding and testing and deploying and integrating." Running RichFaces on WebLogic 12c | Markus Eisele "With all the JMS magic and the different provider checks in the showcase this has become some kind of a challenge to simply build and deploy it," says Oracle ACE Director Markus Eisele. His detailed post will help you to meet that challenge. Thought for the Day "Less is more." — Ludwig Mies van der Rohe (March 27, 1886 – August 17, 1969) Source: BrainyQuote.com

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  • links for 2011-01-04

    - by Bob Rhubart
    Webcasts (tags: ping.fm) Five Key Trends in Enterprise 2.0 for 2011 (Oracle Enterprise 2.0 Blog) Kellsey Ruppel shares insight from Oracle's Andy MacMillan. (tags: oracle otn enterprise2.0) Victor Bax: Lost in Service Oriented Architecture? "SOA is a concept, no more, no less. SOA is not a technology, or a piece of software. It is an architecture, a model." - Victor Bax (tags: oracle soa) Jan-Leendert: Oracle 11g SOA Suite read multi record data from csv file with the file adapter (master-detail) "The file adapter is a very powerlful tool to read files with structured data. Most of the time you will read simple csv files with one record per row. But what if your csv file contains multiple records with different types?" - Jan-Leendert (tags: oracle soa soasuite) @myfear: Five ways to know how your data looked in the past. Entity Auditing. "Whatever requirements you have. I can promise you, that it will never be a simple solution. In general it's best to evaluate your purpose for auditing in detail." - Oracle ACE Director Markus Eisele (tags: oracle otn oracleace java) @fteter: Buffing Up The Crystal Ball "While I'm already tired of seeing these types of posts (I'm writing on New Year's Day), I'm also feeling guilty about not making my own set of predictions." - Oracle ACE Director Floyd Teter (tags: oracle otn oracleace ec2 cloud fusionmiddleware) @bex: ECM New Year's Resolutions "Happy new year! Most people use the first post of the year to go over their own blog statistics of popular posts... but since my blog's fiscal year ends in April, I decided to do new years resolutions instead." - Oracle ACE Director Bex Huff (tags: oracle otn oracleace ecm enterprise2.0) Izaak de Hullu: Embedded Java in a 11g BPEL process "In an earlier blog my colleague Peter Ebell explained how you can create an extension of com.collaxa.cube.engine.ext.BPELXExecLet to do your coding in a regular Java environment so you have code completion and validation..." - Izaak de Hullu (tags: oracle otn bpel java soa) @gschmutz: Cannot access EM console after installing SOA Suite 11g PS2 Oracle ACE Director Guido Schmutz encounters a problem and shares the solution. (tags: oracle otn oracleace soa soasuite)

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  • Sept 25th - SharePoint 2013 talk in Arendal, Norway

    - by Sahil Malik
    SharePoint 2010 Training: more information I am thrilled to be talking about SharePoint 2013 in Arendal, Norway over an informal user group get together. Thanks to a Doorway and Sevan Marine for making this happen, and thanks to Asplan Viak for presenting a real world implementation called "Oh behave!" I mean! Beehive :). Here is the agenda, 1800 - 1815 Welcome, the user group - a bit to bite into1815 - 1930 Sahil Malik: SharePoint 2013 - what's new? How do we get there? What challenges will we face?1930 - 2000 Asplan Viak presents their SharePoint Solution – Beehive When and Where: 1800hrs at Kittelsbuktveien 5 Read full article ....

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  • MySQL HA Events in the UK, Germany & France

    - by Bertrand Matthelié
    @font-face { font-family: "Arial"; }@font-face { font-family: "Times"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p { margin: 0cm 0cm 0.0001pt; font-size: 10pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; } Oracle is running MySQL High Availability breakfast seminars in London, Düsseldorf and Paris. During these free seminars, we will review the various options and technologies at your disposal to implement highly available & highly scalable MySQL infrastructures, as well as best practices in terms of architectures. The packed agenda will include High Availability features in MySQL 5.5, MySQL Replication, MySQL Cluster, the newly released Oracle VM Template for MySQL Enterprise Edition as well as what's new in MySQL 5.6 and MySQL Cluster 7.2, including NoSQL access methods to MySQL. There are a few places left for the seminar in London taking place tomorrow, June 29th, Register Now! Learn more and register for the event in Düsseldorf, July 13th. Learn more and register for the event in Paris, September 7th. We hope to see you there!

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  • ArchBeat Link-o-Rama for 2012-06-12

    - by Bob Rhubart
    Exalogic Elastic Cloud v2.0.1 sneak preview | Jos Nijhoff Jos Nijhoff lifts the hood and kicks the tires. Podcast with Oracle Cloud experts | William Vambenepe ow.ly William Vambenepe plugs the latest OTN ArchBeat podcast—in which he participates—but gets my name wrong. Networking in VirtualBox | The Fat Bloke The Fat Bloke shares "a quick overview of the different ways you can setup networking in VirtualBox." If you aren't among those finding bugs you might be among those complaining about them later | Markus Eisele Oracle ACE Director Markus Eisele offers some thoughts on JavaEE. ADF Tutorial Chapter 1: Introduction | Yannick Ongena Yannick Ongena's tutorial provides back-end functionality for a VIE portal. The truth is out there… | Arjan Kramer Capgemini's Arjan Kramer shares his opinion on the Vitrue acquisition and Oracle's Cloud strategy. Oracle and Cloud - The Truckin' Continues | Floyd Teter Oracle ACE Director Floyd Teter weighs in on the recent Oracle Cloud announcement. Thought for the Day "No amount of elegant programming or technology will solve a problem if it is improperly specified or understood to begin with." — Milt Bryce (1925 - 2005) Source: softwarequotes.com

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  • SharePoint Powers Hell

    - by Sahil Malik
    SharePoint, WCF and Azure Trainings: more information Really? No way! Must be a typo. Really I am going to talk about PowerShell in this session. And no this is not a PowerShell basics talk. This is a practical hands on talk where Sahil will demonstrate practical usage of PowerShell in both development and production environments. This is a must attend for both Devs and IT Pros. Where: Zagreb, Croatia, SPC Adriatics When: 10/15/2014 – 9:45AM – 10:45AM More info – Full Agenda http://spcadriatics.com/2014/agenda/ and Conference site - http://spcadriatics.com Read full article ....

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  • February OTN Member Offers

    - by Cassandra Clark
    This month we have a lot of NEW book discounts and another from Oracle Store. See full list below or go right to OTN Member Discount Page to get codes. Books Discounts - Apress Offers - 25% off eBooks bought @ apress.com. Book of the Month - Pro Oracle Database 11g Administration. Pearson - 35% off and free shipping in US C# 4.0 Unleashed Multicore Application Programming Oracle Press - 40% off and sample chapters of following titles. Oracle Streams 11g Data Replication JavaFX, A Beginner's Guide Oracle CRM on Demand Embedded Analytics Oracle CRM On Demand Combined Analyses Packt Publishing - 20% off print and 45% off ebook of below Oracle APEX titles. Oracle APEX 4.0 Cookbook Oracle Application Express 4.0 with Ext JS Oracle Application Express 3.2 - The Essentials and More Oracle Application Express Forms Converter Manning - 40% off all formats of books below: • The Joy of Clojure • Specification by Example  Manning is also offering a book excerpt and 42% off all formats of the following titles: • Portlets in Action • Tuscany SCA in Action                                                                   Oracle Store - OTN Member Exclusive: 15% off Oracle Open Office Enterprise Edition at Oracle Store To get discount codes please visit the OTN Member Discount Page.

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  • ArchBeat Link-o-Rama Top 20 for May 27-June 2, 2012

    - by Bob Rhubart
    The Top 20 most-clicked links as shared via my social networks for the week of May 27 - June 2, 2012. 10 Great WebCenter Sites Resources (FatWire) | John Brunswick Cloning a WebCenter Portal Managed Server | Maiko Rocha Identity Propagation across Web and Web Service 11g | Prakash Yamuna Oracle DB with OEM in Amazon Cloud | Frank Munz IT professionals: Very much the time to change our approach | Andy Mulholland Sorting and Filtering By Model-Based LOV Display Value | Steven Davelaar Enable Content editing of Iterative components |Stefan Krantz Complexity of Social Computing - Is it a Consideration for EAs? | Pat Shepherd Updating metadata in a WebCenter Content Presenter template | Yannick Ongena Eclipse DemoCamp - June 2012 - Redwood Shores, CA Roll Your Own Solaris Blogroll |  Larry Wake BI Architecture Master Class for Partners - Oracle Architecture Unplugged Sample External Login.jsp page for Oracle Access Manager 11g | Brian Eidelman 2012 Oracle Fusion Middleware Innovation Awards - Win a FREE Pass to Oracle OpenWorld 2012 in SF Application integration: reorganise, recycle, repurpose | Andrew Clarke RIDC Accelerator for Portal | Stefan Krantz Bay Area Coherence Special Interest Group (BACSIG) Meeting June 7 The Application Architecture Domain | Michael Glas Designing and Developing Cross-Cutting Features | Stephen Rylander Configuring the iPlanet as web tier for Oracle WebCenter Content (UCM) | Adao Junior Thought for the Day "Liberate yourself from that idea that people are watching you." — Russell Brand Source: Good Reads

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  • ArchBeat Link-o-Rama for 2012-08-30

    - by Bob Rhubart
    Next Generation Mobile Clients for Oracle Applications & the role of Oracle Fusion Middleware | Manish Palaparthy Manish Palaparthy examines some of Oracle's mobile applications, and takes a look at the underlying technology. Master Data Management: A Foundation for Big Data Analysis | Manouj Tahiliani "Businesses that have embraced MDM to get a single, enriched and unified view of Master data by resolving semantic discrepancies and augmenting the explicit master data information from within the enterprise with implicit data from outside the enterprise like social profiles will have a leg up in embracing Big Data solutions. This is especially true for large and medium-sized businesses in industries like Retail, Communications, Financial Services, etc that would find it very challenging to get comprehensive analytical coverage and derive long-term success without resolving the limitations of the heterogeneous topology that leads to disparate, fragmented and incomplete master data." — Manouj Tahiliani Architect Day: Boston - Agenda Update Here's the latest updated information on the session schedule and content for Oracle Technology Network Architect Day in Boston, MA on September 12, 2012. Registration is open, but seating is limited. OTN Architect Day: Boston is being held on Wednesday September 12, 2012, 8:00 a.m. – 5:00 p.m., at the Boston Marriott Burlington, One Burlington Mall Road, Burlington, MA 01803. Integrating Coherence & Java EE 6 Applications using ActiveCache | Ricardo Ferreira The seamless integration between Oracle Coherence and Oracle WebLogic Server "provides a comprehensive environment to develop applications without the complexity of extra Java code to manage cache as a dependency," explains Ricardo Ferreira, "since Oracle provides a DI (Dependency Injection) mechanism for Coherence, the same DI mechanism available in standard Java EE applications. This feature is called ActiveCache." Ricardo shows you how to configure ActiveCache in WebLogic and your Java EE application. Cloud Infrastructure has a new standard from the DMTF "Unlike a de facto standard where typically one vendor has change control over the interface, and everyone else has to reverse engineer the inner workings of it, [Cloud Infrastructure Management Interface (CIMI)] is a de jure standard that is under change control of a standards body. One reason the standard took two years to create is that we factored in use cases, requirements and contributed APIs from multiple vendors. These vendors have products shipping today and as a result CIMI has a strong foundation in real world experience." Oracle GoldenGate 11g Release Launch Webcast- September 12 The new release of Oracle GoldenGate 11g is now available for major databases and platforms. Register for this webcast and live Q&A with product experts to learn about the solution's new features. September 12, 2012. 8:00am AM and 10:00AM PT. Speakers: Doug Reid (Director, Product Management, Oracle GoldenGate), Irem Radzik (Director, Product Marketing, Oracle Data Integration Products) Thought for the Day "[When] asking skilled architects…what they do when confronted with highly complex problems… [they] would most likely answer, 'Just use Common Sense.' [A] better expression than 'common sense' is 'contextual sense'—a knowledge of what is reasonable within a given context. Practicing architects through eduction, experience and examples accumulate a considerable body of contextual sense by the time they're entrusted with solving a system-level problem…" — Eberhardt Rechtin (January 16, 1926 – April 14, 2006) Source: SoftwareQuotes.com

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  • Does Your Customer Engagement Create an Ah Feeling?

    - by Richard Lefebvre
    An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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  • links for 2010-06-11

    - by Bob Rhubart
    The Web-Service May Not be the Bottleneck! | Shopzilla Tech Blog The web-service doesn't perform We have a performance problem we're investigating Sound familiar? Is the web-service under test really the performance (tags: ping.fm cloud soa oracle coherence virtualization)

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  • Sample Browser for Visual Studio 2012!

    - by pluginbaby
    Remember the "All-In-One Code Framework", a set of cool code samples available on CodePlex ? Well, the same team along with MSDN just released a Sample Browser Visual Studio Extension for Visual Studio 2012 and Visual Studio 2010. The Sample Browser Visual Studio Extension allows developers to search and download 3500+ code samples from within Visual Studio 2012 and Visual Studio 2010. If you are into Windows 8 dev like me, you’ll be happy to know that it already offers samples for WinRT with XAML and C#. Installation: http://visualstudiogallery.msdn.microsoft.com/4934b087-e6cc-44dd-b992-a71f00a2a6df

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  • Writing an ASP.Net Web based TFS Client

    - by Glav
    So one of the things I needed to do was write an ASP.Net MVC based application for our senior execs to manage a set of arbitrary attributes against stories, bugs etc to be able to attribute whether the item was related to Research and Development, and if so, what kind. We are using TFS Azure and don’t have the option of custom templates. I have decided on using a string based field within the template that is not very visible and which we don’t use to write a small set of custom which will determine the research and development association. However, this string munging on the field is not very user friendly so we need a simple tool that can display attributes against items in a simple dropdown list or something similar. Enter a custom web app that accesses our TFS items in Azure (Note: We are also using Visual Studio 2012) Now TFS Azure uses your Live ID and it is not really possible to easily do this in a server based app where no interaction is available. Even if you capture the Live ID credentials yourself and try to submit them to TFS Azure, it wont work. Bottom line is that it is not straightforward nor obvious what you have to do. In fact, it is a real pain to find and there are some answers out there which don’t appear to be answers at all given they didn’t work in my scenario. So for anyone else who wants to do this, here is a simple breakdown on what you have to do: Go here and get the “TFS Service Credential Viewer”. Install it, run it and connect to your TFS instance in azure and create a service account. Note the username and password exactly as it presents it to you. This is the magic identity that will allow unattended, programmatic access. Without this step, don’t bother trying to do anything else. In your MVC app, reference the following assemblies from “C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE\ReferenceAssemblies\v2.0”: Microsoft.TeamFoundation.Client.dll Microsoft.TeamFoundation.Common.dll Microsoft.TeamFoundation.VersionControl.Client.dll Microsoft.TeamFoundation.VersionControl.Common.dll Microsoft.TeamFoundation.WorkItemTracking.Client.DataStoreLoader.dll Microsoft.TeamFoundation.WorkItemTracking.Client.dll Microsoft.TeamFoundation.WorkItemTracking.Common.dll If hosting this in Internet Information Server, for the application pool this app runs under, you will need to enable 32 Bit support. You also have to allow the TFS client assemblies to store a cache of files on your system. If you don’t do this, you will authenticate fine, but then get an exception saying that it is unable to access the cache at some directory path when you query work items. You can set this up by adding the following to your web.config, in the <appSettings> element as shown below: <appSettings> <!-- Add reference to TFS Client Cache --> <add key="WorkItemTrackingCacheRoot" value="C:\windows\temp" /> </appSettings> With all that in place, you can write the following code: var token = new Microsoft.TeamFoundation.Client.SimpleWebTokenCredential("{you-service-account-name", "{your-service-acct-password}"); var clientCreds = new Microsoft.TeamFoundation.Client.TfsClientCredentials(token); var currentCollection = new TfsTeamProjectCollection(new Uri(“https://{yourdomain}.visualstudio.com/defaultcollection”), clientCreds); TfsConfigurationServercurrentCollection.EnsureAuthenticated(); In the above code, not the URL contains the “defaultcollection” at the end of the URL. Obviously replace {yourdomain} with whatever is defined for your TFS in Azure instance. In addition, make sure the service user account and password that was generated in the first step is substituted in here. Note: If something is not right, the “EnsureAuthenticated()” call will throw an exception with the message being you are not authorised. If you forget the “defaultcollection” on the URL, it will still fail but with a message saying you are not authorised. That is, a similar but different exception message. And that is it. You can then query the collection using something like: var service = currentCollection.GetService<WorkItemStore>(); var proj = service.Projects[0]; var allQueries = proj.StoredQueries; for (int qcnt = 0; qcnt < allQueries.Count; qcnt++) {     var query = allQueries[qcnt];     var queryDesc = string.format(“Query found named: {0}”,query.Name); } You get the idea. If you search around, you will find references to the ServiceIdentityCredentialProvider which is referenced in this article. I had no luck with this method and it all looked too hard since it required an extra KB article and other magic sauce. So I hope that helps. This article certainly would have helped me save a boat load of time and frustration.

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  • ArchBeat Link-o-Rama for 2012-07-11

    - by Bob Rhubart
    Is the future of retail showrooming? | GigaOm "The digital shopper isn’t just digital and she expects to be served seamlessly across all channels, physical and digital," reports GigaOm. Twenty years into the Internet era and the changes just keep coming. Solution architects take note... Agile Bureaucracy: When Practices become Principles | Jim Highsmith.com "Principles and values are a critical part of keeping individuals in organizations aligned and engaged," says Agile guru Jim Highsmith, "but the more pseudo-principles are piled on top of principles, the less and less organizations are able to adapt." Oracle Fusion Applications 11g Basics | Michel Schildmeijer "We are trying to build up a Oracle Fusion Apps environment on a Exalogic system, though still on bare metal, because officially there still is no Oracle VM available yet on Exalogic," says Michel Schildmeijer, an Oracle Fusion Middleware Architect at Qualogy. "It is a bit of a challenge, but getting to know the basics and which components the install, build and configure phase use, might bring you a step further on the way." Process Centric Banking: Loan Origination Solution | Manish Palaparthy This interesting, detailed post by Manish Palaparthy explains the process behind the execution of a proof-of-concept for a Fusion Middleware-based loan-origination solution for a bank. The solution incorporates Oracle BPM Suite, Webcenter, and ADF technolgies in a SOA infrastructure. How eBay and Facebook are Cleaning Up Data Centers | Amy Gallo - HBR The Cloud has needs! As reported by Amy Gallo in an article in the Harvard Business Review, "The electricity demand of data centers and the telecommunications network is rivaling that of most nations. If the cloud were itself a country, it would rank fifth in the world on energy demand behind the U.S., China, Russia, and Japan." Do WebLogic configuration from ANT | Edwin Biemond "With WebLogic WLST you can script the creation of all your Application DataSources or SOA Integration artifacts( like JMS etc)," says Oracle ACE Edwin Biemond. "This is necessary if your domain contains many WebLogic artifacts or you have more then one WebLogic environment. If so, you want to script this so you can configure a new WebLogic domain in minutes and you can repeat this task with always the same result." Oracle Special-Edition E-Book: Cloud Architecture for Dummies Learn how to architect and model your cloud implementation to drive efficiency and leverage economies of scale with Cloud Architecture for Dummies, a free Oracle e-book. (Registration required.) Thought for the Day "One of the best things to come out of the home computer revolution could be the general and widespread understanding of how severely limited logic really is." — Frank Herbert Source: SoftwareQuotes.com

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  • links for 2011-02-17

    - by Bob Rhubart
    ArchitectACEs - Oracle Wiki Putting a Face on the Architect ACE The Oracle ACE s listed here have identified themselves, or have been identified by fellow ACEs, as software architects. As... (tags: ping.fm) Debra's thoughts on Oracle and User Groups: I did it - I did the Fusion UX Demo Oracle ACE Director Debra Lilley shares her experience in presenting a Fusion Applications demo at RMOUG. (tags: oracle otn oracleace) The Blas from Pas: JRuby Script to Monitor a Oracle WebLogic GridLink Data Source Remotely "In WebLogic 10.3.4 release, a single data source implementation has been introduced to support Oracle RAC cluster. To simplify and consolidate its support for Oracle RAC, WebLogic Server has provided a single data source that is enhanced to support the capabilities of Oracle RAC." (tags: oracle otn weblogic) Show Notes: Bob Hensle on IT Strategies from Oracle (ArchBeat) In Part 1 Bob Hensle talked about the various documents in the IT Strategies from Oracle library. In Part 2 (now available) Bob talks about how SOA and other factors are reflected in those documents. (tags: oracle otn entarch podcast) PODCAST: Examining the state of EA and findings of recent survey | Open Group Blog A transcript of a podcast panel discussion on the findings from a study on the current state and future direction of enterprise architecture from The Open Group Conference, San Diego 2011. (tags: entarch opengroup) A Virtual Dilemma (Antony Reynolds' Blog) SOA author Anthony Reynolds shares a solution. (tags: oracle otn soa) Webcast: Live Online Forum: Oracle Security - February 24, 9:00am PT Speakers: Mary Ann Davidson, Chief Security Officer, Oracle; Tom Kyte, Senior Technical Architect, Oracle; Jeff Margolies, Partner, Security Practice, Accenture; Vipin Samar, VP, Database Security Product Development Oracle; and Nishant Kaushik, Chief Strategist, Identity and Access Management. (tags: oracle security) Obama banks on cloud, consolidation, to hold down IT costs | Computerworld NZ President Obama's fiscal 2012 budget proposal keeps IT spending almost flat compared to fiscal 2010 mostly due to the consolidation of data centers and a shift to cloud computing systems. (tags: ping.fm)

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  • ArchBeat Link-o-Rama for November 8, 2012

    - by Bob Rhubart
    Webcast: Meeting Customer Expectations in the New Age of Retail Keep your eye on this live webcast as Sanjeev Sharma (Principal Product Director, Oracle Exalogic), Kelly Goetsch (Senior Principal Product Manager, Oracle Commerce), and Dan Conway (Senior Product Manager, Oracle Retail) offer real-world examples of business value derived by running customer-facing applications on Oracle Engineered Systems. Live, Thursday Nov 8, 10am PT/ 1pm ET. Solving Big Problems in Our 21st Century Information Society | Irving Wladawsky-Berger "I believe that the kind of extensive collaboration between the private sector, academia and government represented by the Internet revolution will be the way we will generally tackle big problems in the 21st century. Just as with the Internet, governments have a major role to play as the catalyst for many of the big projects that the private sector will then take forward and exploit. The need for high bandwidth, robust national broadband infrastructures is but one such example." — Irving Wladawsky-Berger SOA Still Not Dead: Ratification of Governance Standard Highlights SOA’s Continued Relevance So just about the time I dig into Google Trends to learn that the conversation about governance peaked in 2004, along comes all this InfoQ article by Richard Seroter. And of course you've already listened to the OTN Archbeat Podcast about governance, right? Right? Implications of Java 6 End of Public Updates for Oracle E-Business Suite Users | Steven Chan The short version is: "Nothing will change for EBS users after February 2013." According to Steven Chan, "EBS users will continue to receive critical bug fixes and security fixes as well as general maintenance for Java SE 6." You'll find additional information on Steven's blog. ADF Mobile Custom Javascript – iFrame Injection | John Brunswick The ADF Mobile Framework provides a range of out of the box components to add within your AMX pages, according to John Brunswick. But what happens when "an out of the box component does not directly fulfill your development need? What options are available to extend your application interface?" John has an answer. How Data and BPM are married to get the right information to the right people at the right time | Leon Smiers "Business Process Management…supports a large group of stakeholders within an organization, all with different needs," says Oracle ACE Leon Smiers. "End-to-end processes typically run across departments, stakeholders and applications, and can often have a long life-span. So how do organizations provide all stakeholders with the information they need?" Leon provides answers in this post. Thought for the Day "(When) asking skilled architects…what they do when confronted with highly complex problems…(they) would most likely answer, 'Just use Common Sense.' (A) better expression than 'common sense' is 'contextual sense' — a knowledge of what is reasonable within a given content. Practicing architects through eduction, experience and examples accumulate a considerable body of contextual sense by the time they're entrusted with solving a system-level problem…" — Eberhardt Rechtin (January 16, 1926 – April 14, 2006) Source: SoftwareQuotes.com

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  • ArchBeat Link-o-Rama for 2012-09-20

    - by Bob Rhubart
    Attend OTN Architect Day – by Architects, for Architects – October 25 You won't need 3D glasses to take in these live presentations (8 sessions, two tracks) on Cloud computing, SOA, and engineered systems. And the ticket price is: Zero. Nothing. Absolutely free. Register now for Oracle Technology Network Architect Day in Los Angeles. Thursday October 25, 2012, 8:00am – 5:00pm Sofitel Los Angeles8555 Beverly BoulevardLos Angeles, CA 90048 Loving VirtualBox 4.2… | The ORACLE-BASE Blog Is it wrong for a man to love a technology? Oracle ACE Director Tim Hall has several very good reasons for his feelings… Running RichFaces on WebLogic 12c | Markus Eisele "With all the JMS magic and the different provider checks in the showcase this has become some kind of a challenge to simply build and deploy it," says Oracle ACE Director Markus Eisele. His detailed post will help you to meet that challenge. Oracle ADF Coverage at OOW | Frank Nimphius Frank Nimphius shares a comprehensive and well-organized list of Oracle ADF sessions and activities scheduled for Oracle OpenWorld in San Francisco. OIM 11g R2 Catalog Customization Example | Daniel Gralewski Oracle Fusion Middleware A-Team member Daniel Gralewski's post shows "how OIM catalog can be customized by using OIM UI capabilities such as managed beans and EL expressions. The post first describes the use case and the solution to address the use case; then it describes the solution details as well as provides links to the artifacts." New Book: Oracle BPM Suite 11g: Advanced BPMN Topics | Mark Nelson Redstack blogger Mark Nelson shares an overview of Oracle BPM Suite 11g: Advanced BPMN Topics, the new book he co-authored with Tanya Williams. Nelson describes the book as "a concise presentation of both theory and practical examples of the areas of BPMN where we have encountered the most widespread confusion and misunderstanding." Thought for the Day "I strive for an architecture from which nothing can be taken away." — Helmut Jahn Source: Brainy Quote

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  • ArchBeat Link-o-Rama Top 20 for March 18-24, 2012

    - by Bob Rhubart
    The top-twenty most-clicked links as shared via my social networks for the week of March 18-24, 2012. Oracle's ZFS Storage Appliance Simulator | Steen Schmidt Oracle Linux Online Forum - 4 sessions, 9 speakers + live chat March 27 OWSM vs. OEG - When to use which component - 11g | Prakash Yamuna Northeast Ohio Oracle Users Group 2 Day Seminar - May 14-15 - Cleveland, OH SOA! SOA! SOA!; OSB 11g Recipes and Author Interviews Webcast: Oracle Business Intelligence Mobile - March 27 - 10am PT / 1pm ET Oracle Hardware Systems: The Extreme Performance Tour - Dates and Locations Worldwide Oracle Cloud Conference: dates and locations worldwide Mismatch: Developer skills and customer demands | Floyd Teter OTN Virtual Developer Day - Java (APAC - in English) - March 27 Webcast Q&A: Demystifying External Authorization 2 New Cloud Computing resources added to free IT Strategies from Oracle library Encapsulating OIM API’s in a Web Service for OIM Custom SOA Composites | Alex Lopez Webcast: Simplify Oracle RAC Deployment with Oracle VM SOA gets mobilized; mobile gets SOA-ized: survey | Joe McKendrick Integrating with Oracle Fusion Applications: Discovering Integration Artifacts | Rajesh Raheja Oracle Access Manager 11g - useful links | Dmitry Nefedkin Anil Gaur on Cloud Computing Support in Java EE 7 Enterprise app shops announcements are everywhere | Andy Mulholland The extraordinary software development manager | Seth Godin Thought for the Day "Every large system that works started as a small system that worked. " — Anonymous

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  • ArchBeat Link-o-Rama for 2012-06-01

    - by Bob Rhubart
    Complexity of Social Computing - Is it a Consideration for EA's? | Pat Shepherd blogs.oracle.com Pat Shepherd asks, "Does Enterprise Architecture need to consider Social Computing in its scope?" Who should own the Enterprise Architecture? | Michael Glas blogs.oracle.com "Instead of looking at just who owns the architecture," suggests Michael Glas, "think about what the person/role/organization should do." The Application Architecture Domain | Michael Glas blogs.oracle.com Michael Glas asks—and answers: "As an Enterprise Architect, what do I need to consider when looking at/defining/designing the Application Architecture Domain?" CAP Twelve Years Later: How the "Rules" Have Changed | Eric Brewer www.infoq.com The CAP theorem asserts that any net­worked shared-data system can have only two of three desirable properties. How­ever, by explicitly handling partitions, designers can optimize consistency and availability, thereby achieving some trade-off of all three. Oracle DB with OEM in Amazon Cloud | Dr. Frank Munz www.munzandmore.com Dr. Frank Munz shares a video that screencast that explains "how to create an Oracle DB instance in AWS, how to enable OEM...and how to connect to your cloud instance with a local installation of NetBeans." Sample External Login.jsp page for Oracle Access Manager 11g | Brian Eidelman fusionsecurity.blogspot.com A-Team blogger Brian Eidelman expands on a previous post dealing with configuring OAM 11g to use an externally hosted custom login page. Bay Area Coherence Special Interest Group (BACSIG) Meeting June 7 coherence.oracle.com Date: Thursday, June 7, 2012 Time: 5:30pm – 9:00pm PT Where: Oracle Conference Center Room # 103 350 Oracle Parkway Redwood, Shores, CA Presentations: 6:00 p.m. - Coherence 101, The Evolution of Distributed Caching - Noah Arliss (Oracle) 7:00 p.m. - Optimizing Performance for Oracle Coherence and TopLink Grid at OOCL - Matt Rosen, Leo Limqueco (OOCL) 8:00 p.m. - Oracle Coherence Message Bus - Extreme Performance on Oracle Exalogic - Ballav Bihani (Oracle) Thought for the Day "I can't be left unsupervised." — Ron Wood (Born 06/01/1947 Source: Brainy Quote

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  • Meet The MySQL Experts Podcast: MySQL Utilities

    - by Wei-Chen Chiu
    Managing a MySQL database server can become a full time job. In many occasions, one MySQL DBA needs to manage multiple, even tens of, MySQL servers, and tools that bundle a set of related tasks into a common utility can be a big time saver, allowing you spend more time improving performance and less time executing repeating tasks. While there are several such utility libraries to choose, it is often the case that you need to customize them to your needs. The MySQL Utilities library is the answer to that need. It is open source so you can modify and expand it as you see fit. In the latest episode of the "Meet the MySQL Experts" podcast series, Chuck Bell, Sr. MySQL Software Developer at Oracle, introduces a variety of recently released MySQL Utilities, and how DBAs can save significant time using the utilities. Listen to the podcast and learn the highlights in 10 minutes. If you want to gain further details, attend the on-demand webinar for a more complete introduction, including: Use cases for each utility How to group utilities for even more usability How to modify utilities for your needs How to develop and contribute new utilities  Enjoy!

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  • ArchBeat Link-o-Rama for 2012-08-28

    - by Bob Rhubart
    You may be tempted by IaaS, but you should PaaS on that or your database cloud journey will be a short one "The better option [to IaaS] is to rationalize the deployment stack so that VMs are needed only for exceptional cases," says B. R. Clouse. "By settling on a standard operating system and patch level, you create an infrastructure that potentially all of your databases can share. Now, the building block will be database instances or possibly schemas within databases. These components are the platforms on which you will deploy workloads, hence this is known as Platform as a Service (PaaS)." 'Shadow IT' can be the cloud's best friend | David Linthicum "I do not advocate that IT give up control and allow business units to adopt any old technology they want," says Infoworld cloud computing blogger David Linthicum. "However, IT needs to face reality: For the past three decades or so, corporate IT has been slow on the uptake around the use of productive new technologies." Do you agree? 9 ways cloud will impact IT employment | ZDNet ZDNet blogger Joe McKendrick condenses information from a recent report on how cloud computing will impact IT jobs. Number one on the list: New categories of jobs arising from cloud computing, which include "private cloud developers and administrators, departmental liaisons, integration specialists, cloud architects, and compliance specialists." Yeah, that's right, cloud architects. For more on cloud architects, including what you need to up your game to thrive in the cloud, check out "The Role of the Cloud Architect" on the OTN ArchBeat Podcast. Decisions, Decisions: The art, science, and politics of technology selection "When the time comes for a solution architect to make the final decision about the technologies, standards, and other elements that are to be incorporated into a particular project, what factors weigh most heavily on that decision? It comes as no surprise that among the architects I contacted, business needs top the list." Managing Oracle Exalogic Elastic Cloud with Oracle Enterprise Manager Ops Center Anand Akela's byline is on this post, but "Dr. Jürgen Fleischer, Oracle Enterprise Manager Ops Center Engineering" appears at the end of the post, so it's anybody's guess as to who wrote this thing. But the content includes a complete listing of the Exalogic 2.0.1 Tea Break Snippets series written by a member of the Exalogic team who goes by the name "The Old Toxophilist." So maybe the best thing to do here is ignore the names and focus on the very useful conent. Boost your infrastructure with Coherence into the Cloud | Nino Guarnacci Nino Guarnacci describes a use case that involved managing a variety of data caches that process complex queries and parallel computational operations, in order to maintain the caches in a consistent state on different server instances. Thought for the Day "No one hates software more than software developers." — Jeff Atwood Source: SoftwareQuotes

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