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• How to get only one row for each distinct value in the column ?

  - by Chavdar

  Hi Everybody, I have a question about Access.If for example I have a table with the following data : NAME | ADDRESS John Taylor | 33 Dundas Ave. John Taylor | 55 Shane Ave. John Taylor | 786 Edward St. Ted Charles | 785 Bloor St. Ted Charles | 90 New York Ave. I want to get one record for each person no matter of the address.For example : NAME | ADDRESS John Taylor | 33 Dundas Ave. Ted Charles | 90 New York Ave. Can this be done with queries only ? I tried using DISTINCT, but when I am selecting both columns, the combination is allways unique so I get all the rows. Thank you !

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• How to Add a File from my source tree to Maven Site

  - by Charles O.

  I have a Maven 2 RESTful application using Jersey/JAXB. I generate the JAXB beans from a schema file, where the schema file is in my resources directory, e.g., src/main/resources/foo.xsd. I want to include foo.xsd file in the generated Maven site for my project, so that clients can see the XML schema when writing RESTful calls. How can I include foo.xsd in the site? I could have a copy of the file in src/main/site/..., and then update my site.xml to point to it (or have a .apt whose contents point to it), but I don't like that because I'm still tweaking foo.xsd, and don't want to have to remember to copy it each time I update it. And that's just bad practice. I also tried having a .apt file that has a link to the foo.xsd which gets copied to the target/classes directory. That works until I do a site:deploy, because that only copies the target/site directory. Thanks, Charles

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• SQL Server Date Comparison Functions

  - by HighAltitudeCoder

  A few months ago, I found myself working with a repetitive cursor that looped until the data had been manipulated enough times that it was finally correct.  The cursor was heavily dependent upon dates, every time requiring the earlier of two (or several) dates in one stored procedure, while requiring the later of two dates in another stored procedure. In short what I needed was a function that would allow me to perform the following evaluation: WHERE MAX(Date1, Date2) < @SomeDate The problem is, the MAX() function in SQL Server does not perform this functionality.  So, I set out to put these functions together.  They are titled: EarlierOf() and LaterOf(). /**********************************************************                               EarlierOf.sql   **********************************************************/ /**********************************************************   Return the later of two DATETIME variables.   Parameter 1: DATETIME1 Parameter 2: DATETIME2   Works for a variety of DATETIME or NULL values. Even though comparisons with NULL are actually indeterminate, we know conceptually that NULL is not earlier or later than any other date provided.   SYNTAX: SELECT dbo.EarlierOf('1/1/2000','12/1/2009') SELECT dbo.EarlierOf('2009-12-01 00:00:00.000','2009-12-01 00:00:00.521') SELECT dbo.EarlierOf('11/15/2000',NULL) SELECT dbo.EarlierOf(NULL,'1/15/2004') SELECT dbo.EarlierOf(NULL,NULL)   **********************************************************/ USE AdventureWorks GO   IF EXISTS       (SELECT *       FROM sysobjects       WHERE name = 'EarlierOf'       AND xtype = 'FN'       ) BEGIN             DROP FUNCTION EarlierOf END GO   CREATE FUNCTION EarlierOf (       @Date1                              DATETIME,       @Date2                              DATETIME )   RETURNS DATETIME   AS BEGIN       DECLARE @ReturnDate     DATETIME         IF (@Date1 IS NULL AND @Date2 IS NULL)       BEGIN             SET @ReturnDate = NULL             GOTO EndOfFunction       END         ELSE IF (@Date1 IS NULL AND @Date2 IS NOT NULL)       BEGIN             SET @ReturnDate = @Date2             GOTO EndOfFunction       END         ELSE IF (@Date1 IS NOT NULL AND @Date2 IS NULL)       BEGIN             SET @ReturnDate = @Date1             GOTO EndOfFunction       END         ELSE       BEGIN             SET @ReturnDate = @Date1             IF @Date2 < @Date1                   SET @ReturnDate = @Date2             GOTO EndOfFunction       END         EndOfFunction:       RETURN @ReturnDate   END -- End Function GO   ---- Set Permissions --GRANT SELECT ON EarlierOf TO UserRole1 --GRANT SELECT ON EarlierOf TO UserRole2 --GO                                                                                             The inverse of this function is only slightly different. /**********************************************************                               LaterOf.sql   **********************************************************/ /**********************************************************   Return the later of two DATETIME variables.   Parameter 1: DATETIME1 Parameter 2: DATETIME2   Works for a variety of DATETIME or NULL values. Even though comparisons with NULL are actually indeterminate, we know conceptually that NULL is not earlier or later than any other date provided.   SYNTAX: SELECT dbo.LaterOf('1/1/2000','12/1/2009') SELECT dbo.LaterOf('2009-12-01 00:00:00.000','2009-12-01 00:00:00.521') SELECT dbo.LaterOf('11/15/2000',NULL) SELECT dbo.LaterOf(NULL,'1/15/2004') SELECT dbo.LaterOf(NULL,NULL)   **********************************************************/ USE AdventureWorks GO   IF EXISTS       (SELECT *       FROM sysobjects       WHERE name = 'LaterOf'       AND xtype = 'FN'       ) BEGIN             DROP FUNCTION LaterOf END GO   CREATE FUNCTION LaterOf (       @Date1                              DATETIME,       @Date2                              DATETIME )   RETURNS DATETIME   AS BEGIN       DECLARE @ReturnDate     DATETIME         IF (@Date1 IS NULL AND @Date2 IS NULL)       BEGIN             SET @ReturnDate = NULL             GOTO EndOfFunction       END         ELSE IF (@Date1 IS NULL AND @Date2 IS NOT NULL)       BEGIN             SET @ReturnDate = @Date2             GOTO EndOfFunction       END         ELSE IF (@Date1 IS NOT NULL AND @Date2 IS NULL)       BEGIN             SET @ReturnDate = @Date1             GOTO EndOfFunction       END         ELSE       BEGIN             SET @ReturnDate = @Date1             IF @Date2 > @Date1                   SET @ReturnDate = @Date2             GOTO EndOfFunction       END         EndOfFunction:       RETURN @ReturnDate   END -- End Function GO   ---- Set Permissions --GRANT SELECT ON LaterOf TO UserRole1 --GRANT SELECT ON LaterOf TO UserRole2 --GO                                                                                             The interesting thing about this function is its simplicity and the built-in NULL handling functionality.  Its interesting, because it seems like something should already exist in SQL Server that does this.  From a different vantage point, if you create this functionality and it is easy to use (ideally, intuitively self-explanatory), you have made a successful contribution. Interesting is good.  Self-explanatory, or intuitive is FAR better.  Happy coding! Graeme

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• Should all presentational images be defined in CSS?

  - by Grant Crofton

  I've been learning (X)HTML & CSS recently, and one of the main principles is that HTML is for structure and CSS for presentation. With that in mind, it seems to me that a fair number of images on most sites are just for presentation and as such should be in the CSS (with a div or span to hold them in the HTML) - for example logos, header images, backgrounds. However, while the examples in my book put some images in CSS, they are still often in the HTML. (I'm just talking about 'presentational' images, not 'structural' ones which are a key part of the content, for example photos in a photo site). Should all such images be in CSS? Or are there technical or logical reasons to keep them in the HTML? Thanks, Grant

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• adding a mail contact into AD

  - by Grant Collins

  Hi, I am looking for a bit of guidence on how to create mail contacts in AD. This is a follow on question from SO Q#1861336. What I am trying to do is add a load of contact objects into an OU in Active Directory. I've been using the examples on CodeProject, however they only show how to make new user etc. How do I create a contact using c#? Is it similar to creating a new user but with different LDAP type attributes? My plan is to then run the enable-mailcontact cmdlet powershell script to enable Exchange 2010 to see the contact in the GAL. As you can see by my questions I don't usually deal with c# or Active Directory so any help/pointers would be really useful before I start playing with this loaded gun. Thanks, Grant

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• How Social Is Your Contact Center?

  - by Charles Knapp

  More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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• Form, function and complexity in rule processing

  - by Charles Young

  Tim Bass posted on ‘Orwellian Event Processing’. I was involved in a heated exchange in the comments, and he has more recently published a post entitled ‘Disadvantages of Rule-Based Systems (Part 1)’. Whatever the rights and wrongs of our exchange, it clearly failed to generate any agreement or understanding of our different positions. I don't particularly want to promote further argument of that kind, but I do want to take the opportunity of offering a different perspective on rule-processing and an explanation of my comments. For me, the ‘red rag’ lay in Tim’s claim that “...rules alone are highly inefficient for most classes of (not simple) problems” and a later paragraph that appears to equate the simplicity of form (‘IF-THEN-ELSE’) with simplicity of function.   It is not the first time Tim has expressed these views and not the first time I have responded to his assertions.   Indeed, Tim has a long history of commenting on the subject of complex event processing (CEP) and, less often, rule processing in ‘robust’ terms, often asserting that very many other people’s opinions on this subject are mistaken.   In turn, I am of the opinion that, certainly in terms of rule processing, which is an area in which I have a specific interest and knowledge, he is often mistaken. There is no simple answer to the fundamental question ‘what is a rule?’ We use the word in a very fluid fashion in English. Likewise, the term ‘rule processing’, as used widely in IT, is equally difficult to define simplistically. The best way to envisage the term is as a ‘centre of gravity’ within a wider domain. That domain contains many other ‘centres of gravity’, including CEP, statistical analytics, neural networks, natural language processing and so much more. Whole communities tend to gravitate towards and build themselves around some of these centres. The term 'rule processing' is associated with many different technology types, various software products, different architectural patterns, the functional capability of many applications and services, etc. There is considerable variation amongst these different technologies, techniques and products. Very broadly, a common theme is their ability to manage certain types of processing and problem solving through declarative, or semi-declarative, statements of propositional logic bound to action-based consequences. It is generally important to be able to decouple these statements from other parts of an overall system or architecture so that they can be managed and deployed independently.  As a centre of gravity, ‘rule processing’ is no island. It exists in the context of a domain of discourse that is, itself, highly interconnected and continuous.   Rule processing does not, for example, exist in splendid isolation to natural language processing.   On the contrary, an on-going theme of rule processing is to find better ways to express rules in natural language and map these to executable forms.   Rule processing does not exist in splendid isolation to CEP.   On the contrary, an event processing agent can reasonably be considered as a rule engine (a theme in ‘Power of Events’ by David Luckham).   Rule processing does not live in splendid isolation to statistical approaches such as Bayesian analytics. On the contrary, rule processing and statistical analytics are highly synergistic.   Rule processing does not even live in splendid isolation to neural networks. For example, significant research has centred on finding ways to translate trained nets into explicit rule sets in order to support forms of validation and facilitate insight into the knowledge stored in those nets. What about simplicity of form?   Many rule processing technologies do indeed use a very simple form (‘If...Then’, ‘When...Do’, etc.)   However, it is a fundamental mistake to equate simplicity of form with simplicity of function.   It is absolutely mistaken to suggest that simplicity of form is a barrier to the efficient handling of complexity.   There are countless real-world examples which serve to disprove that notion.   Indeed, simplicity of form is often the key to handling complexity. Does rule processing offer a ‘one size fits all’. No, of course not.   No serious commentator suggests it does.   Does the design and management of large knowledge bases, expressed as rules, become difficult?   Yes, it can do, but that is true of any large knowledge base, regardless of the form in which knowledge is expressed.   The measure of complexity is not a function of rule set size or rule form.  It tends to be correlated more strongly with the size of the ‘problem space’ (‘search space’) which is something quite different.   Analysis of the problem space and the algorithms we use to search through that space are, of course, the very things we use to derive objective measures of the complexity of a given problem. This is basic computer science and common practice. Sailing a Dreadnaught through the sea of information technology and lobbing shells at some of the islands we encounter along the way does no one any good.   Building bridges and causeways between islands so that the inhabitants can collaborate in open discourse offers hope of real progress.

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• Itautec Accelerates Profitable High Tech Customer Service

  - by charles.knapp

  Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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• Advantages of SQL Backup Pro

  - by Grant Fritchey

  Getting backups of your databases in place is a fundamental issue for protection of the business. Yes, I said business, not data, not databases, but business. Because of a lack of good, tested, backups, companies have gone completely out of business or suffered traumatic financial loss. That’s just a simple fact (outlined with a few examples here). So you want to get backups right. That’s a big part of why we make Red Gate SQL Backup Pro work the way it does. Yes, you could just use native backups, but you’ll be missing a few advantages that we provide over and above what you get out of the box from Microsoft. Let’s talk about them. Guidance If you’re a hard-core DBA with 20+ years of experience on every version of SQL Server and several other data platforms besides, you may already know what you need in order to get a set of tested backups in place. But, if you’re not, maybe a little help would be a good thing. To set up backups for your servers, we supply a wizard that will step you through the entire process. It will also act to guide you down good paths. For example, if your databases are in Full Recovery, you should set up transaction log backups to run on a regular basis. When you choose a transaction log backup from the Backup Type you’ll see that only those databases that are in Full Recovery will be listed: This makes it very easy to be sure you have a log backup set up for all the databases you should and none of the databases where you won’t be able to. There are other examples of guidance throughout the product. If you have the responsibility of managing backups but very little knowledge or time, we can help you out. Throughout the software you’ll notice little green question marks. You can see two in the screen above and more in each of the screens in other topics below this one. Clicking on these will open a window with additional information about the topic in question which should help to guide you through some of the tougher decisions you may have to make while setting up your backup jobs. Here’s an example: Backup Copies As a part of the wizard you can choose to make a copy of your backup on your network. This process runs as part of the Red Gate SQL Backup engine. It will copy your backup, after completing the backup so it doesn’t cause any additional blocking or resource use within the backup process, to the network location you define. Creating a copy acts as a mechanism of protection for your backups. You can then backup that copy or do other things with it, all without affecting the original backup file. This requires either an additional backup or additional scripting to get it done within the native Microsoft backup engine. Offsite Storage Red Gate offers you the ability to immediately copy your backup to the cloud as a further, off-site, protection of your backups. It’s a service we provide and expose through the Backup wizard. Your backup will complete first, just like with the network backup copy, then an asynchronous process will copy that backup to cloud storage. Again, this is built right into the wizard or even the command line calls to SQL Backup, so it’s part a single process within your system. With native backup you would need to write additional scripts, possibly outside of T-SQL, to make this happen. Before you can use this with your backups you’ll need to do a little setup, but it’s built right into the product to get this done. You’ll be directed to the web site for our hosted storage where you can set up an account. Compression If you have SQL Server 2008 Enterprise, or you’re on SQL Server 2008R2 or greater and you have a Standard or Enterprise license, then you have backup compression. It’s built right in and works well. But, if you need even more compression then you might want to consider Red Gate SQL Backup Pro. We offer four levels of compression within the product. This means you can get a little compression faster, or you can just sacrifice some CPU time and get even more compression. You decide. For just a simple example I backed up AdventureWorks2012 using both methods of compression. The resulting file from native was 53mb. Our file was 33mb. That’s a file that is smaller by 38%, not a small number when we start talking gigabytes. We even provide guidance here to help you determine which level of compression would be right for you and your system: So for this test, if you wanted maximum compression with minimum CPU use you’d probably want to go with Level 2 which gets you almost as much compression as Level 3 but will use fewer resources. And that compression is still better than the native one by 10%. Restore Testing Backups are vital. But, a backup is just a file until you restore it. How do you know that you can restore that backup? Of course, you’ll use CHECKSUM to validate that what was read from disk during the backup process is what gets written to the backup file. You’ll also use VERIFYONLY to check that the backup header and the checksums on the backup file are valid. But, this doesn’t do a complete test of the backup. The only complete test is a restore. So, what you really need is a process that tests your backups. This is something you’ll have to schedule separately from your backups, but we provide a couple of mechanisms to help you out here. First, when you create a backup schedule, all done through our wizard which gives you as much guidance as you get when running backups, you get the option of creating a reminder to create a job to test your restores. You can enable this or disable it as you choose when creating your scheduled backups. Once you’re ready to schedule test restores for your databases, we have a wizard for this as well. After you choose the databases and restores you want to test, all configurable for automation, you get to decide if you’re going to restore to a specified copy or to the original database: If you’re doing your tests on a new server (probably the best choice) you can just overwrite the original database if it’s there. If not, you may want to create a new database each time you test your restores. Another part of validating your backups is ensuring that they can pass consistency checks. So we have DBCC built right into the process. You can even decide how you want DBCC run, which error messages to include, limit or add to the checks being run. With this you could offload some DBCC checks from your production system so that you only run the physical checks on your production box, but run the full check on this backup. That makes backup testing not just a general safety process, but a performance enhancer as well: Finally, assuming the tests pass, you can delete the database, leave it in place, or delete it regardless of the tests passing. All this is automated and scheduled through the SQL Agent job on your servers. Running your databases through this process will ensure that you don’t just have backups, but that you have tested backups. Single Point of Management If you have more than one server to maintain, getting backups setup could be a tedious process. But, with Red Gate SQL Backup Pro you can connect to multiple servers and then manage all your databases and all your servers backups from a single location. You’ll be able to see what is scheduled, what has run successfully and what has failed, all from a single interface without having to connect to different servers. Log Shipping Wizard If you want to set up log shipping as part of a disaster recovery process, it can frequently be a pain to get configured correctly. We supply a wizard that will walk you through every step of the process including setting up alerts so you’ll know should your log shipping fail. Summary You want to get your backups right. As outlined above, Red Gate SQL Backup Pro will absolutely help you there. We supply a number of processes and functionalities above and beyond what you get with SQL Server native. Plus, with our guidance, hints and reminders, you will get your backups set up in a way that protects your business.

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• Anthony Lye Shows New Pharmaceutical Sales Solution: Turn the Screen Around

  - by charles.knapp

  Tomorrow, March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand 17 - Life Sciences Edition. You will see a next generation approach to sell more and report less. Register now for this informative global webcast on March 31, 9 AM PDT/4 PM GMT.

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• Getting a Database into Source Control

  - by Grant Fritchey

  For any number of reasons, from simple auditing, to change tracking, to automated deployment, to integration with application development processes, you’re going to want to place your database into source control. Using Red Gate SQL Source Control this process is extremely simple. SQL Source Control works within your SQL Server Management Studio (SSMS) interface.  This means you can work with your databases in any way that you’re used to working with them. If you prefer scripts to using the GUI, not a problem. If you prefer using the GUI to having to learn T-SQL, again, that’s fine. After installing SQL Source Control, this is what you’ll see when you open SSMS:   SQL Source Control is now a direct piece of the SSMS environment. The key point initially is that I currently don’t have a database selected. You can even see that in the SQL Source Control window where it shows, in red, “No database selected – select a database in Object Explorer.” If I expand my Databases list in the Object Explorer, you’ll be able to immediately see which databases have been integrated with source control and which have not. There are visible differences between the databases as you can see here:   To add a database to source control, I first have to select it. For this example, I’m going to add the AdventureWorks2012 database to an instance of the SVN source control software (I’m using uberSVN). When I click on the AdventureWorks2012 database, the SQL Source Control screen changes:   I’m going to need to click on the “Link database to source control” text which will open up a window for connecting this database to the source control system of my choice.  You can pick from the default source control systems on the left, or define one of your own. I also have to provide the connection string for the location within the source control system where I’ll be storing my database code. I set these up in advance. You’ll need two. One for the main set of scripts and one for special scripts called Migrations that deal with different kinds of changes between versions of the code. Migrations help you solve problems like having to create or modify data in columns as part of a structural change. I’ll talk more about them another day. Finally, I have to determine if this is an isolated environment that I’m going to be the only one use, a dedicated database. Or, if I’m sharing the database in a shared environment with other developers, a shared database.  The main difference is, under a dedicated database, I will need to regularly get any changes that other developers have made from source control and integrate it into my database. While, under a shared database, all changes for all developers are made at the same time, which means you could commit other peoples work without proper testing. It all depends on the type of environment you work within. But, when it’s all set, it will look like this: SQL Source Control will compare the results between the empty folders in source control and the database, AdventureWorks2012. You’ll get a report showing exactly the list of differences and you can choose which ones will get checked into source control. Each of the database objects is scripted individually. You’ll be able to modify them later in the same way. Here’s the list of differences for my new database:   You can select/deselect all the objects or each object individually. You also get a report showing the differences between what’s in the database and what’s in source control. If there was already a database in source control, you’d only see changes to database objects rather than every single object. You can see that the database objects can be sorted by name, by type, or other choices. I’m going to add a comment such as “Initial creation of database in source control.” And then click on the Commit button which will put all the objects in my database into the source control system. That’s all it takes to get the objects into source control initially. Now is when things can get fun with breaking changes to code, automated deployments, unit testing and all the rest.

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• Databases in Source Control

  - by Grant Fritchey

  I’ve been working as a database professional for quite a long time. But originally, I was a developer. And I loved being a developer. There was this constant feedback loop of a job well done, your code compiled and it ran. Every time this happened successfully, you’d check it into source control. These days you have to add another step; the code passed all the tests, unit, line, regression, qa, whatever, then into source control it goes. As a matter of fact, when I first made the jump from developer to DBA/database developer/database professional, source control was the one thing I couldn’t believe was missing from the DBA toolbox. Come to find out, source control was only the beginning of what was missing from your standard DBAs set of skills. Don’t get me wrong. I’m not disrespecting the DBA. They’re focused where they should be, on your production data. But there has to be a method for developing applications that include databases and the database side of that development and deployment process has long been lacking. This lack of development and deployment methodologies is a part of what has given rise to some of the wackier implementations of Object Relational Mapping tools, the NoSQL movement, and some of the other foul cursing that is directed towards databases, DBAs, and database development by application developers. Some of that is well earned. A lot isn’t. But it is a fact that database professionals, in general, do not have as sophisticated a model for managing development and deployment as application developers do. We could charge out and start trying to come up with our own standards and methods. I’m sure people have done exactly that. However, I’m lazy, and not terribly bright. Rather than try to invent a whole new process, I’m going to look to my developer roots and choose instead to emulate the developers. They’re sitting over there across the hall from me working with SCRUM/Agile/Waterfall/Object Driven/Feature Driven/Test Driven development processes that they’ve been polishing for years. What if I just started working on database development the same way they work on code development? Win! Ah, but now I have to have a mechanism for treating my database like application code. First, I need a method for getting it into source control. That’s where Red Gate’s SQL Source Control comes into the picture. SQL Source Control works within SQL Server Management Studio to connect your database objects up to the source control system of your choice. Right out of the box SQL Source Control can link to TFS, SVN or Vault. With a little work you can connect it to Git or just about any other source control system. With the ability to get my database into source control, a lot of possibilities for more direct integration with the application development teams open up.

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• IDC: Oracle Doubles Down on Life Sciences Sales & Marketing

  - by charles.knapp

  "This past week Oracle held its 5th annual Life Sciences Forum in Princeton, NJ. The conference provided a wide range of content focused on their products and partnerships across the life science spectrum. But this year's conference placed strong emphasis on Oracle's new CRM On Demand Life Sciences Edition R17, and deservedly so. R17 is the largest, and most impressive, CRM On Demand release that Oracle has had to date, and it provides many significant upgrades over earlier versions." Read more here.

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• Oracle CRM On Demand R17 and Pharma's Future

  - by charles.knapp

  By Denis Pombriant, Beagle Research, March 30 "Oracle announced Release 17 of CRM On-Demand today along with an updated vertical market version for the pharmaceutical industry. Seventeen is a lot of releases even for a SaaS company and Oracle should be proud of the milestone. The same is true of the emphasis on the pharmaceutical industry vertical. Oracle comes to the pharma CRM market with an assist from Siebel, the one time independent leader in CRM that Oracle bought a few years back. Before the acquisition Siebel and its pharma package had managed to corner about nineteen of the top twenty pharmaceutical companies. For a time in the last decade you could go from job to job as a pharma rep taking your Siebel skills with you and feel right at home. The writing on the wall now though is that pharmaceutical sales is transitioning to a SaaS model and Oracle is managing the transition for its customers. Oracle's done a good job of keeping up with changes in the industry and you have to admit that pharma sales is a different kettle of fish than almost anything else in CRM." For additional insights, read here.

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• Changing the Module title in DotNetNuke on the Fly

  - by grant.barrington

  This is an extremely short post, buy hopefully it will help others in the situation. (Also if I need to find it again I know where to look) We have recently completed a project using DotNetNuke as our base. The project was for a B2B portal using Microsoft Dynamics NAV as our back-end. We had a requirement where we wanted to change the title of a Module on the fly. This ended up being pretty easy from our module. In our Page_Load event all we had to do was the following. Control ctl = DotNetNuke.Common.Globals.FindControlRecursiveDown(this.ContainerControl, "lblTitle"); if ((ctl != null)) { ((Label)ctl).Text += "- Text Added"; } Thats it. All we do it go up 1 control (this.ContainerControl) and look for the Label called "lblTitle". We then append text to the existing Module title.

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• Anthony Lye: How Pharmaceutical Reps Can Sell More & Report Less

  - by charles.knapp

  On March 31, watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales solution, powered by Oracle CRM On Demand - Life Sciences Edition. You will see a next generation approach to: • Increase sales effectiveness • Equip reps worldwide • Get the best value Register now for this informative GLOBAL webcast on March 31, 9 AM PDT/4 PM GMT.

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• Unlock the Full Value of Oracle CRM On Demand

  - by charles.knapp

  Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM available anywhere. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book OfferSend your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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• Dell Dell E2009W monitor not detected

  - by Charles

  I have an issue with my monitor. I just installed Ubuntu 11.10, but the monitor that is plugged in doesn't appear anywhere. And by doesn't appear, I mean that in the "Displays" menu, it doesn't even appear as "Unknown", I just have my screen that appears and nothing else. It is connected through VGA, and the monitor is recognized with no problem on Windows 7. It is a Dell monitor. I'm not a pro with Ubuntu, so any help to diagnose the issue would be really helpful (and help me learn how to fix this kind of monitor issue in the future) Thanks !

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• Oracle Extends Life Sciences Edition in New Release

  - by charles.knapp

  By Chris Kanaracus, IDG News Service Oracle (ORCL) announced the 17th version of its on-demand CRM (customer relationship management) application Wednesday and made a fresh push into pharmaceutical sales with a Life Sciences edition of the software. New features in CRM on Demand Release 17 include tools for managing sales pipelines and performing forecasts of future business; a redesigned user interface; and added language support. But one CRM industry observer flagged the Life Sciences product as a particular point of interest. Read the full article here.

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• Getting NLog Running in Partial Trust

  - by grant.barrington

  To get things working you will need to: Strong name sign the assembly Allow Partially Trusted Callers In the AssemblyInfo.cs file you will need to add the assembly attribute for “AllowPartiallyTrustedCallers” You should now be able to get NLog working as part of a partial trust installation, except that the File target won’t work. Other targets will still work (database for example)   Changing BaseFileAppender.cs to get file logging to work In the directory \Internal\FileAppenders there is a file called “BaseFileAppender.cs”. Make a change to the function call “TryCreateFileStream()”. The error occurs here: Change the function call to be: private FileStream TryCreateFileStream(bool allowConcurrentWrite) { FileShare fileShare = FileShare.Read; if (allowConcurrentWrite) fileShare = FileShare.ReadWrite; #if DOTNET_2_0 if (_createParameters.EnableFileDelete && PlatformDetector.GetCurrentRuntimeOS() != RuntimeOS.Windows) { fileShare |= FileShare.Delete; } #endif #if !NETCF try { if (PlatformDetector.IsCurrentOSCompatibleWith(RuntimeOS.WindowsNT) || PlatformDetector.IsCurrentOSCompatibleWith(RuntimeOS.Windows)) { return WindowsCreateFile(FileName, allowConcurrentWrite); } } catch (System.Security.SecurityException secExc) { InternalLogger.Error("Security Exception Caught in WindowsCreateFile. {0}", secExc.Message); } #endif return new FileStream(FileName, FileMode.Append, FileAccess.Write, fileShare, _createParameters.BufferSize); }   Basically we wrap the call in a try..catch. If we catch a SecurityException when trying to create the FileStream using WindowsCreateFile(), we just swallow the exception and use the native System.Io.FileStream instead.

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• Berkeley DB Java Edition High Availability/Replication Whitepaper

  - by charles.lamb

  My colleague Sam Haradhvala has written a great whitepaper on BDB JE HA/Replication. It takes a high level look at what JE/HA is, when you might use it, and the key architectural tradeoffs you might consider.

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• Global Webcast: Increase Pharmaceutical Sales Effectiveness

  - by charles.knapp

  See a next-generation approach to Pharmaceutical sales challenges! • Increase the quality of sales interactions with enhanced call planning and eDetailing • Improve sample management with electronic signature storage and inventory tracking on the go • Increase marketing effectiveness with closed loop marketing and personalized content delivery Watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales On The Go solution, powered by Oracle CRM On Demand Release 17 -- Life Sciences Edition. Register now for this informative GLOBAL webcast on March 31, 9 AM PDT/4 PM GMT.

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• Tuning Red Gate: #5 of Multiple

  - by Grant Fritchey

  In the Tuning Red Gate series I've shown you how to look at a current load on the system and how to drill down to look at historical analysis of the system. I've also shown how you can see the top queries and other information from the current status of the system. I have one more thing I can show you before we need to start fixing things and showing how that affects the data collected, historical moments in time. For example, back in Post #3 I was looking at some spikes in some of the monitored resources that were taking place a couple of weeks back in time. Once I identify a moment in time that I'm interested in, I can go back to the first page of Monitor, Global Overview, and click on the icon: From this you can select the date and time you're interested in. For example, I saw some serious CPU queues last week: This then rolls back the time for all the information that's available to the Global Overview and the drill down to the server and the SQL Server instance there. This then allows me to look at the Top Queries running at this point, sort them by CPU and identify what was potentially the query that was causing the problem right when I saw the CPU queuing This ability to correlate a moment in time with the information available to you in the Analysis window makes for an excellent tool to investigate your systems going backwards in time. It really makes a huge difference in your knowledge. It's not enough to know that something happened at a particular time. You need to know what it was that was occurring. Remember, the key to tuning your systems is having enough knowledge about them. I'll post more on Tuning Red Gate as soon as I can get some queries rewritten. I'm working on that.

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• Using the BAM Interceptor with Continuation

  - by Charles Young

  Originally posted on: http://geekswithblogs.net/cyoung/archive/2014/06/02/using-the-bam-interceptor-with-continuation.aspxI’ve recently been resurrecting some code written several years ago that makes extensive use of the BAM Interceptor provided as part of BizTalk Server’s BAM event observation library.  In doing this, I noticed an issue with continuations.  Essentially, whenever I tried to configure one or more continuations for an activity, the BAM Interceptor failed to complete the activity correctly.   Careful inspection of my code confirmed that I was initializing and invoking the BAM interceptor correctly, so I was mystified.  However, I eventually found the problem.  It is a logical error in the BAM Interceptor code itself. The BAM Interceptor provides a useful mechanism for implementing dynamic tracking.  It supports configurable ‘track points’.  These are grouped into named ‘locations’.  BAM uses the term ‘step’ as a synonym for ‘location’.   Each track point defines a BAM action such as starting an activity, extracting a data item, enabling a continuation, etc.  Each step defines a collection of track points. Understanding Steps The BAM Interceptor provides an abstract model for handling configuration of steps.  It doesn’t, however, define any specific configuration mechanism (e.g., config files, SSO, etc.)  It is up to the developer to decide how to store, manage and retrieve configuration data.  At run time, this configuration is used to register track points which then drive the BAM Interceptor. The full semantics of a step are not immediately clear from Microsoft’s documentation.  They represent a point in a business activity where BAM tracking occurs.  They are named locations in the code.  What is less obvious is that they always represent either the full tracking work for a given activity or a discrete fragment of that work which commences with the start of a new activity or the continuation of an existing activity.  The BAM Interceptor enforces this by throwing an error if no ‘start new’ or ‘continue’ track point is registered for a named location. This constraint implies that each step must marked with an ‘end activity’ track point.  One of the peculiarities of BAM semantics is that when an activity is continued under a correlated ID, you must first mark the current activity as ‘ended’ in order to ensure the right housekeeping is done in the database.  If you re-start an ended activity under the same ID, you will leave the BAM import tables in an inconsistent state.  A step, therefore, always represents an entire unit of work for a given activity or continuation ID.  For activities with continuation, each unit of work is termed a ‘fragment’. Instance and Fragment State Internally, the BAM Interceptor maintains state data at two levels.  First, it represents the overall state of the activity using a ‘trace instance’ token.  This token contains the name and ID of the activity together with a couple of state flags.  The second level of state represents a ‘trace fragment’.   As we have seen, a fragment of an activity corresponds directly to the notion of a ‘step’.  It is the unit of work done at a named location, and it must be bounded by start and end, or continue and end, actions. When handling continuations, the BAM Interceptor differentiates between ‘root’ fragments and other fragments.  Very simply, a root fragment represents the start of an activity.  Other fragments represent continuations.  This is where the logic breaks down.  The BAM Interceptor loses state integrity for root fragments when continuations are defined. Initialization Microsoft’s BAM Interceptor code supports the initialization of BAM Interceptors from track point configuration data.  The process starts by populating an Activity Interceptor Configuration object with an array of track points.  These can belong to different steps (aka ‘locations’) and can be registered in any order.  Once it is populated with track points, the Activity Interceptor Configuration is used to initialise the BAM Interceptor.  The BAM Interceptor sets up a hash table of array lists.  Each step is represented by an array list, and each array list contains an ordered set of track points.  The BAM Interceptor represents track points as ‘executable’ components.  When the OnStep method of the BAM Interceptor is called for a given step, the corresponding list of track points is retrieved and each track point is executed in turn.  Each track point retrieves any required data using a call back mechanism and then serializes a BAM trace fragment object representing a specific action (e.g., start, update, enable continuation, stop, etc.).  The serialised trace fragment is then handed off to a BAM event stream (buffered or direct) which takes the appropriate action. The Root of the Problem The logic breaks down in the Activity Interceptor Configuration.  Each Activity Interceptor Configuration is initialised with an instance of a ‘trace instance’ token.  This provides the basic metadata for the activity as a whole.  It contains the activity name and ID together with state flags indicating if the activity ID is a root (i.e., not a continuation fragment) and if it is completed.  This single token is then shared by all trace actions for all steps registered with the Activity Interceptor Configuration. Each trace instance token is automatically initialised to represent a root fragment.  However, if you subsequently register a ‘continuation’ step with the Activity Interceptor Configuration, the ‘root’ flag is set to false at the point the ‘continue’ track point is registered for that step.   If you use a ‘reflector’ tool to inspect the code for the ActivityInterceptorConfiguration class, you can see the flag being set in one of the overloads of the RegisterContinue method.    This makes no sense.  The trace instance token is shared across all the track points registered with the Activity Interceptor Configuration.  The Activity Interceptor Configuration is designed to hold track points for multiple steps.  The ‘root’ flag is clearly meant to be initialised to ‘true’ for the preliminary root fragment and then subsequently set to false at the point that a continuation step is processed.  Instead, if the Activity Interceptor Configuration contains a continuation step, it is changed to ‘false’ before the root fragment is processed.  This is clearly an error in logic. The problem causes havoc when the BAM Interceptor is used with continuation.  Effectively the root step is no longer processed correctly, and the ultimate effect is that the continued activity never completes!   This has nothing to do with the root and the continuation being in the same process.  It is due to a fundamental mistake of setting the ‘root’ flag to false for a continuation before the root fragment is processed. The Workaround Fortunately, it is easy to work around the bug.  The trick is to ensure that you create a new Activity Interceptor Configuration object for each individual step.  This may mean filtering your configuration data to extract the track points for a single step or grouping the configured track points into individual steps and the creating a separate Activity Interceptor Configuration for each group.  In my case, the first approach was required.  Here is what the amended code looks like: // Because of a logic error in Microsoft's code, a separate ActivityInterceptorConfiguration must be used // for each location. The following code extracts only those track points for a given step name (location). var trackPointGroup = from ResolutionService.TrackPoint tp in bamActivity.TrackPoints                       where (string)tp.Location == bamStepName                       select tp; var bamActivityInterceptorConfig =     new Microsoft.BizTalk.Bam.EventObservation.ActivityInterceptorConfiguration(activityName); foreach (var trackPoint in trackPointGroup) {     switch (trackPoint.Type)     {         case TrackPointType.Start:             bamActivityInterceptorConfig.RegisterStartNew(trackPoint.Location, trackPoint.ExtractionInfo);             break; etc… I’m using LINQ to filter a list of track points for those entries that correspond to a given step and then registering only those track points on a new instance of the ActivityInterceptorConfiguration class.   As soon as I re-wrote the code to do this, activities with continuations started to complete correctly.

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• Tuning Red Gate: #3 of Lots

  - by Grant Fritchey

  I'm drilling down into the metrics about SQL Server itself available to me in the Analysis tab of SQL Monitor to see what's up with our two problematic servers. In the previous post I'd noticed that rg-sql01 had quite a few CPU spikes. So one of the first things I want to check there is how much CPU is getting used by SQL Server itself. It's possible we're looking at some other process using up all the CPU Nope, It's SQL Server. I compared this to the rg-sql02 server: You can see that there is a more, consistently low set of CPU counters there. I clearly need to look at rg-sql01 and capture more specific data around the queries running on it to identify which ones are causing these CPU spikes. I always like to look at the Batch Requests/sec on a server, not because it's an indication of a problem, but because it gives you some idea of the load. Just how much is this server getting hit? Here are rg-sql01 and rg-sql02: Of the two, clearly rg-sql01 has a lot of activity. Remember though, that's all this is a measure of, activity. It doesn't suggest anything other than what it says, the number of requests coming in. But it's the kind of thing you want to know in order to understand how the system is used. Are you seeing a correlation between the number of requests and the CPU usage, or a reverse correlation, the number of requests drops as the CPU spikes? See, it's useful. Some of the details you can look at are Compilations/sec, Compilations/Batch and Recompilations/sec. These give you some idea of how the cache is getting used within the system. None of these showed anything interesting on either server. One metric that I like (even though I know it can be controversial) is the Page Life Expectancy. On the average server I expect see a series of mountains as the PLE climbs then drops due to a data load or something along those lines. That's not the case here: Those spikes back in January suggest that the servers weren't really being used much. The PLE on the rg-sql01 seems to be somewhat consistent growing to 3 hours or so then dropping, but the rg-sql02 PLE looks like it might be all over the map. Instead of continuing to look at this high level gathering data view, I'm going to drill down on rg-sql02 and see what it's done for the last week: And now we begin to see where we might have an issue. Memory on this system is getting flushed every 1/2 hour or so. I'm going to check another metric, scans: Whoa! I'm going back to the system real quick to look at some disk information again for rg-sql02. Here is the average disk queue length on the server: and the transfers Right, I think I have a guess as to what's up here. We're seeing memory get flushed constantly and we're seeing lots of scans. The disks are queuing, especially that F drive, and there are lots of requests that correspond to the scans and the memory flushes. In short, we've got queries that are scanning the data, a lot, so we either have bad queries or bad indexes. I'm going back to the server overview for rg-sql02 and check the Top 10 expensive queries. I'm modifying it to show me the last 3 days and the totals, so I'm not looking at some maintenance routine that ran 10 minutes ago and is skewing the results: OK. I need to look into these queries that are getting executed this much. They're generating a lot of reads, but which queries are generating the most reads: Ow, all still going against the same database. This is where I'm going to temporarily leave SQL Monitor. What I want to do is connect up to the server, validate that the Warehouse database is using the F:\ drive (which I'll put money down it is) and then start seeing what's up with these queries. Part 1 of the Series Part 2 of the Series

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