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• SharePoint 365 / Office 365 helpdesk template

  - by PnP

  I want to use my current Sharepoint 365 for handling helpdesk tickets. I want a really basic helpdesk utility. I tried to install some applications templates and I couldn't. I found that Office 365 does not support application templates (am I right?) I tried to install the help desk template here and also the Help Desk here, but I didn't find a way. I've seen that there is a commercial app, but I'm interested in checking some other options (specially free options).

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• Recommendations for adjustable sit-stand workstations?

  - by Chris Phillips

  Recently, I've been feeling the discomfort of sitting at my desk all day long. I'm fairly active, stretch, and take regular breaks, but some days it's still pretty uncomfortable to sit all day long, whether in a nice chair or on an exercise ball. I would really like able to stand at my computer for part of the day. My current setup is a large desk with two 26" lcds and a 17" laptop. I don't mind if the laptop isn't adjustable, as I don't use it as regularly as the monitors. I would like to be able to fairly easily switch from a sitting position to a standing position and back again as necessary. I've been looking into adjustable height desks and stands and found that they tend to be either really expensive, or don't quite meet my needs. (For example, the Ergotron WorkFit-S Dual LCD workstation looks like the ideal feature set at a reasonable price, but won't fit with my monitors.) Any suggestions or thoughts? Update: fixed a typo. Thanks @RDL!

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• Logon script in Active Directory

  - by tareq838

  I am having a weird intermittent issue for only some users. I have a logon script that maps shared drives and issues a diisclaimer everytime the user logs on to a machine. The problem lately is that the logon script will not run for the user so we get a help desk call. When one of the help desk techs log on to the machine the script then comes up. The tech then logs off and the user will log back in and they will get the logon script. I am at wits end with this issue. Any help would be appreciated. It has happend on both Windows XP and Vista 64.

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• Case Management In-Depth: Stakeholders & Permissions by Mark Foster

  - by JuergenKress

  We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle. I now want to go into some more depth with specific areas such as:. Stakeholders & Permissions Case Activities Case Rules etc. In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions. Stakeholders The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• How to allow program updates without prompting UAC?

  - by Ryan Mortier

  We have about 15-20 users who have this software installed. We have UAC enabled through GPO as you should, which means the software prompts for admin approval if a standard user trys to install it. Thats fine, they can call the help desk to have the software installed. My problem is, our help desk is being bombarded every day because users can't update the software and there are updates almost every day which is prompting UAC. Using procmon.exe to find out where it was trying to write to, I then created a GPO to allow file permission access to the program files folder for this particular software, including the program data folder, but it still prompts for admin approval. It seems as though that the software is using msiexec.exe to run a .msp patch file. The only "ACCESS DENIED"s I can still see in procmon is things like this: What can I possibly do to stop this software from prompting UAC with admin password credentials aside from disabling UAC?

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• Spiceworks versus Request Tracker?

  - by dmackey

  We currently utilize Request Tracker for help desk ticketing, we utilize Spiceworks for asset inventorying. I am pondering whether it might be worthwhile to move from RT to Spiceworks for help desk as well. Has anyone used both systems and can provide some insight into any benefits/problems with either system? Or has general philosophical reasons why one should use one solution over the other? Of course, RT is open source and Spiceworks is not - and usually this would be a major item for me - but since Spiceworks is free and takes community involvement fairly actively its not as major of a concern for me (personally).

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• How can I use my laptop's monitor as my PC's ONLY monitor? [closed]

  - by Randell

  Possible Duplicate: Can I use my laptop as a second monitor for my desk computer? My PC's monitor just died and I'm not looking at buying a new monitor anytime soon. So I'm thinking of using my laptop's monitor for it. Both machines are running on Fedora linux. Edit: Both machines are connected to the same wireless network. PC needs to log in before it can connect to the network if I'm not mistaken. Update: This is different from Can I use my laptop as a second monitor for my desk computer? , because that question is asking how to use the laptop screen as the secondary display, not as the only display.

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• How to rotate html5 canvas as page background?

  - by Sebastian P.R. Gingter

  Hi, I want to achieve the following: Image a white sheet of paper on a black desk. Then rotate the paper a little bit to the left (like, 25 degrees). Now you still have the black desk, and a rotated white box on it. In this rotated white box I want to place non-rotated normal html content like text, tables, div's etc. I already have a problem at the very first step: rotating a rectangle. This is my code so far: <html> <head> <script> function draw() { var canvas=document.getElementById("myCanvas"); var c=canvas.getContext("2d"); c.fillStyle = '#00'; c.fillRect(100, 100, 100, 100); c.rotate(20); c.fillStyle = '#ff0000'; c.fillRect(150, 150, 10, 10); } </script> </head> <body onload="draw()"> <canvas id="myCanvas" width="500" height="500"></canvas> </body> </html> With this, I see only a normal black box. Nothing else. I assume there should be a red, rotated box too, but there's nothing. What is the best approach to reach this and to have it as a (scaling) background for my web page?

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• Dual External Monitors Through Docking Station on ASUS G73JW-XT1

  - by user60695

  I am getting an ASUS G73JW-XT1; and I would like to set it up so that I can plug it into a docking station at my desk, and use 2 external monitors (not the laptop display and an additional monitor). The computer supports a DVI and HDMI output, but I cannot find any docking stations that will support two external displays, as well as audio ports and USB ports for other peripherals. Does anybody know of a specific docking station that will do this, or another workaround without having to plug in several things to my laptop every time I bring it to my desk?

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• Botting from a stick drive

  - by Zap

  Am trying to boot from a usb stick. Have carefully followed the instructions at the following link and successfully downloaded and installed version Ubuntu 12.04 desk top: http://www.ubuntu.com/download/help/create-a-usb-stick-on-windows I used the Universal-USB-Installer-1.9.0.2 as instructed and choose the "Ubuntu 12.04 desk top" option, after downloading the respective iso/zip file onto my Dell laptop from the Ubuntu site. Also modified my bios to select the usb first as boot drive instead of hard drive. Also, turned off bit blocker on my laptop and usb stick. Usb stick has the setting of "Automatically unlock this drive on this computer". When i reboot my laptop, it first boots into a black screen (i assume is the bios), but prompts saying "Remove disks or other media. Press any key to start". I press any key and regardless the laptop boots up to windows. Hence, it appears that the boot process is checking the USB first before going to the hard drive to look for it's boot disk and starting Windows 7. Is it that the USB stick is not correctly configured with Ubuntu as a boot disk? Is there anything else that i need to do besides the instructions at the following link? http://www.ubuntu.com/download/help/create-a-usb-stick-on-windows How can I ensure that USB boot stick is configured correctly? After running the Universal-USB-Installer-1.9.0.2 to "install" Ubuntu, is there additional configuration/installation steps? What is the first file that the bios would look for on this USB drive? Is this configured somewhere in the bios, or would it just look for an grub file or /boot dir? The only message i get when booting is "Remove disks or other media. Press any key to start". Any and all help would be much appreciated.. Thanks ... :)

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• Windows XP volume control spontaneously slides to zero

  - by Paul Dixon

  Was listening to a podcast in iTunes at my desk, left my desk briefly and as I sat down, the volume faded. If I scrolled the volume back up, using my keyboard or the volume tray icon, it would smoothly scroll back down again. I rebooted, same thing occurred. Figuring maybe I had a stuck keyboard or hitherto undiscovered mouse function, I unplugged each in turn. Volume still wanted to go to zero! Anyone know what might cause this? It's driving me nuts!

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• Best practice No1: inline search layout across browsers

  - by Sixfoot Studio

  Ok, I have managed to fix my version of this example using a multitude of hacks and I would like to see how others would tackle this problem making this cross-browser compatible without too many hacks. <div class="searchDiv"> <img src="Images/left.gif" class="left" height="19" width="3" /> <input id="TextBox" type="text" class="searchField" /> <img src="Images/right.gif" height="19"width="3" class="right" /> <a href="" class="submit">Submit</a> <img src="Images/box-arrow.gif" class="linkArrow" width="8" height="14" /> </div> I am using a Transitional DTD in my example. Based on the everyone else's CSS examples, comments and answers I will make the final vote. I'd love to see more of these scenarios come up so that people have a library of "best practice" methods which they can find on SO. Good luck

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• jQuery get value from checked element with a given name

  - by Travis Leleu

  I've got an input like so: I'd like to use jQuery to grab that element, and add the function call foo() to the change event. Currently I can get it done, but there are two hacks involved. My (working) code: $(":input[name*=myfield]").change( function( $(":input[name*=myfield]") ) { foo(); }); )}; There are two hacks in there I'd like to eliminate. Keeping in mind that the input names are multidimensional arrays, how can I use the :input[name=somename], versus [name*=someone]? I'd imagine it's faster using an exact name rather than *=, but I can't get the escape sequence correct for the brackets on the multidimensional arrays. Can I chain the call together so that I don't have to select the element twice? Is the standard practice for that to select the HTML element into a var, then use that var? Or can I chain it together? Thanks for the help. Still working on getting my footing in JS/JQ.

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• WPF webbrowser - get HTML downloaded?

  - by Mathias Lykkegaard Lorenzen

  I'm listening to the WPF webbrowser's LoadCompleted event. It has some navigation arguments which provide details regarding the navigation. However, e.Content is always null. Am I paying attention to the wrong event here? How can I fetch the HTML that was just downloaded as string? I tried some things which I would consider hacks, but they return a string of HTML, even though that was not the string downloaded. For instance, with that method when I go to a page which just sends me the string abc, I get the result <document><body>abc</body></document> or something similar. I would prefer not getting into any more hacks than nescessary to get this running.

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• Windows 7, HTTPS WebDav: Asks for password twice and fails. Any workarounds?

  - by AutoDMC

  Howdy. I have a Dav server running with PHP SabreDav (code.google.com/p/sabredav/wiki/Windows) on Cherokee at an HTTPS secured URL. It's set to use https, and uses Digest Authentication. I can log in with multiple browsers and a few third party clients (BitKinex and Java AnyClient can connect and browse as well, caveats below). However, when attempting to log in with Windows 7 (surprise, surprise), it asks for my password twice, then tells me that my folder is invalid. I have verified that the server is using Digest authentication. I've verified multiple times that third party software can connect. I even went out and bought a GoDaddy SSL certificate so my SSL wouldn't be self signed anymore. I've applied the registry hacks here: support.microsoft.com/kb/943280 (Note that the article says the "fix" already exists for Windows 7, I just need magical registry hax to get it to work) I've applied the registry hacks here: support.microsoft.com/kb/941050 I've applied the registry hacks here: support.microsoft.com/kb/841215 (Supposedly allows Basic Auth, which shouldn't apply, but why not?) All to no avail; Windows continues to ask for my password twice, then state that "The folder you entered does not appear to be valid. Please choose another." Try the command line? Sure: I've attempted to access with NET USE "https://dav.example.com/" password /USER:me (System error 59) I've attempted to access with NET USE "https://dav.example.com/" (System error 1790) I've attempted to access with NET USE "https://dav.example.com/subdir/" password /USER:me (System error 59) I've attempted to access with NET USE "https://dav.example.com/subdir/" (System error 1790) For good luck: ping dav.example.com ... works. And again, web browsers can access the share just fine, so can third party tools. Best I can tell at this point is "HAHA, NO WEBDAV FOR YOU ON WINDOWS 7" which would be fine except everyone who will be using this application... uses Windows 7. And most are not as persistent or pugnacious as I am. I feel like I've burned through every random suggestion I've found anywhere in the first 10 pages of Google on every search term I can think of. Any ideas? I need it to be Webdav, I need it to be over HTTPS, and I really do need a method to access it from Windows 7. EXTRA DETAIL: However, the "third party" programs I've tried have either been buggy, incomplete, or have silly ... "glitches." For example, BitKinex seems to fixate on any http error codes sent, so if there's a glitch reading a directory, BAM, that directory is always listed empty. Long directory listings also show up as blank, even though the transfer panel shows that directory listing is still taking place. In any case, BitKinex is useless for development purposes for the reasons above. And besides, I'm building this for people other than myself, people who will want to get this dav share working "the regular way."

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• Week in Geek: U.S and Israel Caught Operating as Partners in Cyberwarfare Scandal

  - by Asian Angel

  Our first edition of WIG for June is filled with news link goodness covering topics such as no more Start Menu hacks in the Windows 8 Release Preview, Microsoft has upset advertisers with IE10 ‘Do Not Track’ policy, the FTC will investigate Facebook’s purchase of Instagram, and more. Original, unaltered Grim Reaper wallpaper is available for download here. HTG Explains: Learn How Websites Are Tracking You Online Here’s How to Download Windows 8 Release Preview Right Now HTG Explains: Why Linux Doesn’t Need Defragmenting

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• How to deal with different programming styles in a team?

  - by user3287

  We have a small dev team (only 3 developers) and we recently got a new team member. While he is a smart coder, his coding style is completely different from ours. Our existing code base contains mostly readable, clean and maintainable code, but the new team member is quickly changing many files, introducing ugly hacks and shortcuts, using defines all over the place, adding functions in the wrong places, etc. My question is if others have experienced such a situation before, and if anyone has tips on how to talk to him.

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• Microsoft Releases Latest Anti-Piracy Update

  Previously known as Windows Genuine Advantage, Windows Activation Technologies' update adds detection of 70 activation hacks for Windows 7, aims to cut down on piracy and counterfeiting.

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• Microsoft Releases Latest Anti-Piracy Update

  Previously known as Windows Genuine Advantage, Windows Activation Technologies' update adds detection of 70 activation hacks for Windows 7, aims to cut down on piracy and counterfeiting.

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• If your unit test code "smells" does it really matter?

  - by Buttons840

  Usually I just throw my unit tests together using copy and paste and all kind of other bad practices. The unit tests usually end up looking quite ugly, they're full of "code smell," but does this really matter? I always tell myself as long as the "real" code is "good" that's all that matters. Plus, unit testing usually requires various "smelly hacks" like stubbing functions. How concerned should I be over poorly designed ("smelly") unit tests?

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• What browser do you build in? [closed]

  - by Ryan

  Lately I have been using Chrome, but I am starting to think I should use FF. What are the advantages and disadvantages of the various mainstream browsers (with an emphasis on Chrome and FF) when doing web development? Is it easier to start with clean code for a relatively conforming browser, and later add hacks/workarounds for acceptable display with less conforming browsers, or is it easier to work with a variety of browsers from the beginning, so we never have a page that's completely unacceptable with, for example, IE 6?

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• All Hail Our Benevolent Corporate Overlords

  <b>Linux Today Blog:</b> "After reading Electronics Manufacturers Use US Legal System to Thwart Hardware 'Hacks' I was all set to type a fiery response, but Linux Today readers beat me to it. In a nutshell, the tech industry is accelerating its attacks on our rights to do what we want with our own property."

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• Most efficient 3d depth sorting for isometric 3d in AS3?

  - by AttackingHobo

  I am not using the built in 3d MovieClips, and I am storing the 3d location my way. I have read a few different articles on sorting depths, but most of them seem in efficient. I had a really efficient way to do it in AS2, but it was really hacky, and I am guessing there are more efficient ways that do not rely on possibly unreliable hacks. What is the most efficient way to sort display depths using AS3 with Z depths I already have?

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• How can I safely close this window and forever avoid seeing similar pop-ups from Mackeeper Zeobit's malware and spyware?

  - by Michael Prescott

  The attached image shows a window that just popped up and the only button available is the OK button. I could Force quit Safari, but I've got several sites open right now and don't want to try and find my place again. Besides, I've seen similar hacks in the past and I'd like to learn how to handle them in a way better than just a brute force-quit. I've never heard of MacKeeper or Zeobit, so I opened Firefox and did a few searches while Safari is obviously still stuck, waiting for me to click the sneaky OK button in the dialog window. Anyhow, at least the first few pages of most search results contain lots of blabbering from questionable witnesses about how MacKeeper saved them from some malware or spyware. However, any company that is hacking the browser to maliciously install their product is itself the criminal and not providing a true security application. So, there are three questions here: How can I close this window? Can I do something to Safari to avoid these hacks in the future? (Just curious) Is MacKeeper or Zeobit somehow loading the search results so that no information about their application being malware or spyware is listed (I can't be the only person in the world that is offended by their tactics, even though it appears I am)?

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• How can I safely close this window and forever avoid seeing similar pop-ups from Mackeeper Zeobit's malware and spyware?

  - by Michael Prescott

  The attached image shows a window that just popped up and the only button available is the OK button. I could Force quit Safari, but I've got several sites open right now and don't want to try and find my place again. Besides, I've seen similar hacks in the past and I'd like to learn how to handle them in a way better than just a brute force-quit. I've never heard of MacKeeper or Zeobit, so I opened Firefox and did a few searches while Safari is obviously still stuck, waiting for me to click the sneaky OK button in the dialog window. Anyhow, at least the first few pages of most search results contain lots of blabbering from questionable witnesses about how MacKeeper saved them from some malware or spyware. However, any company that is hacking the browser to maliciously install their product is itself the criminal and not providing a true security application. So, there are three questions here: How can I close this window? Can I do something to Safari to avoid these hacks in the future? (Just curious) Is MacKeeper or Zeobit somehow loading the search results so that no information about their application being malware or spyware is listed (I can't be the only person in the world that is offended by their tactics, even though it appears I am)?

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