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  • What is a clean Agile (Scrum) Sprint Presentation?

    - by negarnil
    Suppose someone of your development team is presenting a sprint to the customer but he is having web connection problems such that a complete story cannot be presented. For the sake of the cleanness of the presentation, do you help your colleague suggesting possible solutions and try to fix it in the moment? Or is it kind of messy? May be the customer (who is "part" of the team) will understand? Why?

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  • "ODM" - One of the Support team's most valued acronyms

    - by graham.mckendry(at)oracle.com
    If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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  • Fast Data Executive Round Table FY14 event kit

    - by JuergenKress
    We are very interested to run joint marketing events jointly with you as our partners! At our SOA Community Workspace (SOA Community membership required) you can find a new Fast Data Executive Round Table FY14 event kit. This event is designed at senior IT and executives level for the purposes of education, awareness, and thought leadership around the subject of big data; and a specific flavor of big data - Fast Data - that has begun to spark the imagination of many Oracle customers. Fast Data is not new. It’s a term that was invented initially by Ovum’s Tony Baer as a way to represent the collection of ‘high velocity’ solutions with respect to the big data. For Oracle, the Fast Data campaign in FY13 began as a way to tie a broader set of solutions together (SOA/Business Process Management, Data Integration and Business Analytics) under a set of use cases focused on real-time, high velocity data. It has helped to give Oracle a leap-frog advantage over many of the niche integration vendors (i.e. Informatica, Pega, Tibco, Software AG, Terracotta) who haven’t been able to address these types of end-to-end use cases which rely on the combination of filtering, in-memory data processing, correlation, real-time data movement and transformation, end-to-end analytics, and business process management. Only Oracle can address all the dimensions of fast data, and only Oracle can provide a set of engineered solutions to address this space. This event is designed to continue that thought leadership momentum and raise the awareness about what Oracle Fast Data solutions are designed to solve. It’s designed to highlight real customer solutions and articulate the business benefits that fast data can address. This is not an event that gets into the esoteric technical standards of Hadoop, NoSQL, and in-memory data grids. This is an event that instead gets into the heart of business problems that big data has left un-addressed and charts the path for next steps in fast data. Get the Fast Data Executive Round Table FY14 event kit here. Support marketing campaigns We can support such events by: Oracle speakers - contact your partner manager Marketing budget - contact your A&C marketing manager Event location - free use of Oracle Customer Visitor Centers conference rooms Promote your event at events.oracle.com: http://tinyurl.com/eventspecialized E-Blast: invite customers to your event – contact your A&C marketing manager For additional marketing kits e.g for Business Process Managementplease visit our SOA Community Workspace. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags:

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  • Cookie manager PHP

    - by HaCos
    I own a Joomla commerce store and although I use Google Analytics in order to track visitors, I need to install a cookie manager in order to be able to track cookies that were installed on customer when he punctuate an order. To be more specific , I am planning to join an affiliate network and I need somehow to track no only the last visit of a customer but if he has a cookie and from which affiliate network as well.

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  • Google I/O Sandbox Case Study: Assistly

    Google I/O Sandbox Case Study: Assistly We interviewed Assistly at the Google I/O Sandbox on May 11, 2011. They explained to us the benefits of building on Google Apps. Assistly is a customer management system that helps companies deliver top-quality customer service. For more information about developing with Google Apps, visit: code.google.com For more information on Assistly, visit: www.assistly.com From: GoogleDevelopers Views: 21 0 ratings Time: 01:29 More in Science & Technology

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  • Multiple vulnerabilities in Foomatic

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-2697 Improper Input Validation vulnerability 6.8 Foomatic Solaris 11 11/11 SRU 8.5 Solaris 10 Contact Support Solaris 9 Contact Support CVE-2011-2964 Improper Control of Generation of Code ('Code Injection') vulnerability 6.8 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • How to check areas to load in ASP.NET MVC?

    - by user1741807
    I have a ASP.NET MVC application which uses areas for the different features of the application. It should display different features dependent on which version of the application the customer have. I need to check which areas to display. But how do I check which areas to display? Is it just to wrap the menu in an if statement to check if the customer have a version of the application that is allowed to see the area?

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  • Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

    - by amphibient
    I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other words, It is a fairly typical setup. Recently, a ticket was issued and assigned to me regarding an exception that a customer found in a log file and that has to do with concurrent database access in a clustered implementation of our product. So the specific configuration of this customer may well be critical in the occurrence of this bug. All we got from the customer was their log file. The approach I proposed to my team was to attempt to reproduce the bug in a similar configuration setup as that of the customer and get a comparable log. However, they disagree with my approach saying that I should not need to reproduce the bug (as that is overly time-consuming and will require simulating a server cluster on VMs) and that I should simply "follow the code" to see where the thread- and/or transaction-unsafe code is and put the change working off of a simple local development, which is not a cluster implementation like the environment from which the occurrence of the bug originates. To me, working out of an abstract blueprint (program code) rather than a concrete, tangible, visible manifestation (runtime reproduction) seems like a difficult working environment (for a person of normal cognitive abilities and attention span), so I wanted to ask a general question: Is it reasonable to insist on reproducing every defect and debug it before diagnosing and fixing it? Or: If I am a senior developer, should I be able to read (multithreaded) code and create a mental picture of what it does in all use case scenarios rather than require to run the application, test different use case scenarios hands on, and step through the code line by line? Or am I a poor developer for demanding that kind of work environment? Is debugging for sissies? In my opinion, any fix submitted in response to an incident ticket should be tested in an environment simulated to be as close to the original environment as possible. How else can you know that it will really remedy the issue? It is like releasing a new model of a vehicle without crash testing it with a dummy to demonstrate that the air bags indeed work. Last but not least, if you agree with me: How should I talk with my team to convince them that my approach is reasonable, conservative and more bulletproof?

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  • CVE-2011-3439 Denial of Service (DoS) vulnerability in FreeType

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-3439 Denial of Service (DoS) vulnerability 9.3 FreeType Font Engine Solaris 11 Contact Support Solaris 10 SPARC: 119812-14 X86: 119813-16 Solaris 9 Contact Support This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • CVE-2012-5166 Denial of Service vulnerability in ISC BIND

    - by Umang_D
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2012-5166 Denial of Service vulnerability 7.8 BIND Solaris 11 Contact Support Solaris 10 SPARC : 119783-25 x86 : 119784-25 Solaris 9 Contact Support This notification describes vulnerabilities fixed in third-party components that are included in Oracle's product distributions.Information about vulnerabilities affecting Oracle products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • CVE-2011-0465 Improper Input Validation vulnerability in X.Org

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-0465 Improper Input Validation vulnerability 9.3 X.Org Solaris 10 SPARC: 147227-01 X86: 147228-01 Solaris 9 Contact Support Solaris 8 Contact Support This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • Multiple Denial of Service (DoS) vulnerabilities in libxml2

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-3905 Improper Restriction of Operations within the Bounds of a Memory Buffer vulnerability 5.0 libxml2 Solaris 11 Contact Support Solaris 10 SPARC: 125731-07 X86: 125732-07 Solaris 9 Contact Support CVE-2011-3919 Improper Restriction of Operations within the Bounds of a Memory Buffer vulnerability 7.5 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • Multiple Denial of Service (DoS) vulnerabilities in libxml2

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-2821 Resource Management Errors vulnerability 7.5 libxml2 Solaris 11 Contact Support Solaris 10 SPARC: 125731-07 X86: 125732-07 Solaris 9 Contact Support CVE-2011-2834 Resource Management Errors vulnerability 6.8 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • Relevance of Performance Based SEO Services

    It was an interesting conversation between a Search Engine Optimization (SEO) business development person and a prospective customer. The prospective customer had scoffed at the SEO person's sales pitch about them offering "Performance Based SEO Services", saying Performance Based Services of any kind in life is not a luxury but a fundamental requirement.

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  • Should you promise to deliver a feature that you aren't sure if its implementable?

    - by user476
    In an article from HN, I came across the following advice: Always tell your customer/user "yes", even if you're not sure. 90% of the time, you'll find a way to do it. 10% of the time, you'll go back and apologize. Small price to pay for major personal growth But I've always thought that one should do a feasibility analysis before making any kind of promises to a customer/user, so that they aren't misled at any point. At what circumstances, then, should the above advice applicable?

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  • The Minimum Pages For Your Website

    It is agreed that the core function of a website is to communicate with the visitors to the website. For this reason your website must be able to provide information about yourself or your business, have contact information available if visitors wants to contact you and also be able to showcase your services or products.

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  • The Minimum Pages For Your Website

    It is agreed that the core function of a website is to communicate with the visitors to the website. For this reason your website must be able to provide information about yourself or your business, have contact information available if visitors wants to contact you and also be able to showcase your services or products.

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  • CVE-2011-0216 Denial of Service (DoS) vulnerability in libxml2

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-0216 Numeric Errors vulnerability 9.3 libxml2 Solaris 11 Contact Support Solaris 10 SPARC: 125731-07 X86: 125732-07 Solaris 9 Contact Support This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • Ubuntu software stack to mimic Active Directory auth

    - by WickedGrey
    I'm going to have an Ubuntu 11.10 box in a customer's data center running a custom webapp. The customer will not have ssh access to the box, but will need authentication and authorization to access the webapp. The customer needs to have the option of either pointing the webapp at something that we've installed locally on the machine, or to use an Active Directory server that they have. I plan on using a standard "users belong to groups; groups have sets of permissions; the webapp requires certain permissions to respond" auth setup. What software stack can I install locally that will allow an easy switch to and from an Active Directory server, while keeping the configuration as simple as possible (both for me and the end customer)? I would like to use as much off-the-shelf software for this as possible; I do not want to be in the business of keeping user passwords secure. I could see handling the user/group/permission relationships myself if there is not a good out-of-the-box solution (but that seems highly unlikely). I will accept answers in the form of links to "here is what you need" pages, but not "here is what Kerberos does" unless that page also tells me if it's required for my use case (essentially, I know that AD can speak Kerberos, but I can't tell if I need it to, or if I can just use LDAP, or...).

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  • Multiple contacts with shared information

    - by Keith Thompson
    Background: I currently have several hundred contacts, synchronized between a Microsoft Exchange server and several mobile devices. I also save exported copies of the contacts in .vcf format. Is there a good way (application, file format, whatever) to maintain contacts with shared information? A very common scenario is that I have contacts for two or more people who live in the same house, for example: John Doe 123 Main Street, Anytown USA Home: 555-555-1111 Work: 555-555-2222 Mobile: 555-555-3333 E-mail: [email protected] Jane Doe 123 Main Street, Anytown USA Home: 555-555-1111 Work: 555-555-4444 Mobile: 555-555-5555 E-mail: [email protected] As you can see, both contacts have the same home address and phone number, but distinct names and work and mobile phone numbers. (Other information might also be either shared or distinct.) The applications and file formats I'm familiar with don't seem to have a good way to deal with this. If I use a single "John & Jane Doe" contact for both, it's difficult to distinguish the distinct information (if I want to call Jane's mobile phone rather than John's). If I use a separate contact for each, I have to remember to update both of them (or all of them for N 2) when they move or change their home phone number. An ideal solution would let me create a record containing information for their household, and have each of their contact records contain a reference to the household record, so that when I view John's contact record I see both shared and distinct information. Is there anything out there that has good support this kind of thing? (I would think there would be, since it's a very common scenario.) (I suppose I could roll my own system that generates merged .vcf files from some extended format, but that wouldn't play well with synchronizing across multiple devices.)

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  • What happens to Google contacts in the People app in Windows 8

    - by Klas Mellbourn
    In the People tile in Windows 8, you can connect to your different accounts, e.g. LinkedIn, Facebook, Google contacts. I have a lot of contact information in Google Contacts that I have carefully curated. I also have Facebook and LinkedIn contacts. I have already connected Facebook and LinkedIn contacts to the People app, and it seems to work ok. If I connect my Google Contacts to the People app too, what exactly will happen to the Google contacts? Will my Google contacts be modified in any way by the People app? Merged? Synced? (I understand that they will look merged in the People app, but I am wondering what will happen to the actual Google contacts, which I often use outside the People app) For instance: If a contact is in Facebook but is missing from Google Contacts, will it be created in Google contacts? If there is a picture for a person in both Facebook and Google Contacts, will the Google Contacts picture be overwritten? If I add a field, such as "Comments" to a contact in the People app, will that comment be written to the comment field for that contact in Google Contacts?

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  • Move postfix maildir files from one mail server to another

    - by Tauren
    I have a new mail server configured as described in this howto: http://howtoforge.com/virtual-users-domains-postfix-courier-mysql-squirrelmail-ubuntu-9.10 I also have an ancient mail server configured very similarly (using the same HOWTO, just for Fedora Core 6, if I recall correctly). Earlier today I had to switch from the old server to the new one, and the old one is no longer online. However, after I had migrated everything and switched it all over, I discovered a bunch of undelivered mail in the queue. It got delivered to the local mailboxes on the old server, so now there are a bunch of messages on it that I'd like to move to the new server. The new server has already received new messages, so I need to merge the files together somehow. For each user with an email of [email protected], there are files like this on both servers: /home/vmail/customer.com/username/maildirsize /home/vmail/customer.com/username/courierpop3dsizelist /home/vmail/customer.com/username/new/1271481177.Vca01I6006bM580357.mailhost.mydomain.com Can I simply copy the hundreds of files in the various new directories on the old server to the corresponding new directories on the new server? Will the maildirsize and courierpop3dsizelist files get updated automatically, or do I need to do something to update them?

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  • not able to register sip user on red5server, using red5phone

    - by sunil221
    I start the red5, and then i start red5phone i try to register sip user , details i provide are username = 999999 password = **** ip = asteriskserverip and i got --- Registering contact -- sip:[email protected]:5072 the right contact could be --- sip :99999@asteriskserverip this is the log: SipUserAgent - listen -> Init... Red5SIP register [SIPUser] register RegisterAgent: Registering contact <sip:[email protected]:5072> (it expires in 3600 secs) RegisterAgent: Registration failure: No response from server. [SIPUser] SIP Registration failure Timeout RegisterAgent: Failed Registration stop try. Red5SIP Client leaving app 1 Red5SIP Client closing client 35C1B495-E084-1651-0C40-559437CAC7E1 Release ports: sip port 5072 audio port 3002 Release port number:5072 Release port number:3002 [SIPUser] close1 [SIPUser] hangup [SIPUser] closeStreams RTMPUser stopStream [SIPUser] unregister RegisterAgent: Unregistering contact <sip:[email protected]:5072> SipUserAgent - hangup -> Init... SipUserAgent - closeMediaApplication -> Init... [SIPUser] provider.halt RegisterAgent: Registration failure: No response from server. [SIPUser] SIP Registration failure Timeout please let me know if i am doing anything wrong. regards Sunil

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