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• Customer Experience Metrics That Matter Most

  - by Charles Knapp

  When customers contact your company, they don't ask to be deflected or handled or converted. They want to be satisfied. To improve the customer experience, you need more than traditional measures such as deflection rates, handling times, and conversion rates. In this new Oracle AppCast podcast, tune in to this conversation with me about customer experience metrics that you can use to grow your business. Would you like to learn more? Please join us at the one of a kind Customer Experience Summit at the Oracle OpenWorld Conference, October 3-5 in San Francisco.

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• Is curl something that's not expected to be installed on servers

  - by Ieyasu Sawada

  Is curl something that's not expected to be installed on servers? I'm working for a small development shop and 99% of the problems that I'm having is regarding curl. Most of the projects that I'm working on involves calling a web API. Most web API's suggests using curl by default since you have to pass in a POST data in the request. Every time I complain to my senior that the server that I'm working on doesn't have curl installed the excuse that I'm always getting is that curl is not needed you can always use file_get_contents. So the question: is curl something that's not expected to be installed on servers that runs PHP, should I always develop using file_get_contents and not curl? Are there any advantages of using file_get_contents over curl or vise versa? If it helps, the context here is wordpress plugins, shopify apps, drupal modules and other bits of code that a lot of people can install.

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• Speaking again after a long hiatus

  Gosh, it has really been long since this blog saw some action and probably need some attention (weeding, trimming, re-planting, etc) After a long hiatus, I will be speaking again at a big event in Marina Bay Sands Singapore for our Future Of Productivity Launch on the 26th May 2010, keynoted by none other than Mr CEO - Steve Ballmer himself. Incidentally, this is also to celebrate our Microsoft Singapore 20th Anniversary. Agenda is here. I will be touching base on SQL Business Intelligence (BI),...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• SOA Learning Library

  - by JuergenKress

  Oracle provides a comprehensive product-focused curriculum for the SOA and BPM product suites. Focused technical courses, with hands-on labs, are offered in classrooms and over the Internet. See Oracle University´s website for more information. Oracle also provides short, topic-focused training via the Oracle Learning Library. This content is available to all customers and is available free of charge. You will find task-focused instructions (Oracle By Example), videos and short eLearning lessons there. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA education,SOA learning libary,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• Duplicate domain names - .net and .com Create separate pages, or redirect?

  - by guisasso

  In a SEO point of view: This website has a good amount of traffic for a local business, but also ships some merchandise. While the .net domain (registered first) is associated with the local busines (google places, maps, etc...) the .com domain only redirects to the .net domain. Is it good, bad or okay to create a different page for the domain .com for example, that would be pretty simple, but would link to the 10 different categories of products that this company sells? I know links are good, so there's that, but what else is good, or bad? Thanks in advance!

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• How to build a .Net app which runs on desktop and as a Windows Service

  - by Mike

  Ok, I hope this is not too much confusing (with my poor English). I want to build a small .Net 4.0 app which monitors several other applications on a Windows Server OR on a regular Windows PC. It will have a WPF GUI with a variety of graphical controls. The app will be used in the following scenarios: If installed on a PC it should run as a “normal” single Windows desktop app If installed on a Server, it should run as a Windows Service. To use/manage the app it must have the same WPF GUI as in scenario 1 and the GUI should be run on the Server or on a remote PC At the moment I consider to write the application logic and connect it to the WPF GUI using a self-hosted WCF Data Service IN BOTH SCENARIOS. Since I’m not a pro developer I suppose it’s possible that I've missed something ;-) Will this work? Are there other/better solutions? Any answer or comment is highly appreciated.

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• What open source POSIX compliance test suites are available?

  - by Richard Pennington

  I'm working on a small open source project, ELLCC, that uses clang/LLVM as a cross compiler for various target processors. For the runtime environment, I'm using the NetBSD libraries and porting them to target Linux and standalone systems. I want to run a POSIX compliance test suite on the code. I've found the Open POSIX Test Suite, which looks like a good start, but it hasn't been updated since 2005. I've done some preliminary testing (with gcc and ecc under Linux), and it looks like it needs a few updates for modern compilers. My questions are: Does the Open POSIX Test Suite live on somewhere in a more up to date form? Are there other open source alternatives?

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• RightNow Knowledge Zone and specialisation material

  - by Richard Lefebvre

  Have you visited and registered to the Oracle RightNow Knowledge Zone ? It is loaded with meaningfull information and material to support your RightNow business enablement, including this Oracle RightNow CX Cloud Service 2012 Essentials Exam Study Guide(PDF) which includes exam sample question and will help you preparing your specialization! For information the RightNow specialization, please visit the Specialization guide which offers a consolidated view of the Specialization Competency readiness for all launched and planned Specialization, and the Criteria that need to be met for joining the OPN Specialized program, as well as the latest information on Oracle Partner Network certification exams available here.

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• Useful versioning scheme for a git project?

  - by Oliver Weiler

  I have a small github project, which I need to add an option to to output some version number on the commandline. The problem is I have no idea how to "compute" the version number. Is this some random process? Should I just start at 1.0 (probably creating a tag or something), and put a number after . for fixes? I know this question is a bit vague... I just had never to deal with this, and want to use some sane versioning scheme. EDIT Im also interested into how to update this version number automatically, maybe using something like a git hook.

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• SOA Proactive support

  - by JuergenKress

  We will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do. Read our blog and follow us on twitter @SoaProactive ! If you want to learn more about SOA Proactive support you, read our presentation from the Fusion Middleware Summer Camp in Munich at the SOA Community Workspace (SOA Partner Community membership required) How to run a RDA collection for SOA without providing a password at runtime? SOA Suite 11g PS5 Bundled Patch 3 (11.1.1.6.3) SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Support,SOA proactive support,support,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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• How to detect whether an Object came to sleep at a specific position?

  - by Nils Riedemann

  I'm currently writing a small game with box2dweb and I need some direction for this: I'm throwing a Box and have to hit a specific place and trigger an event when the object that's been thrown isn't moving anymore, "fell asleep" so to say. What's the proper way / best practice for this? I'm currently thinking of asking the b2World whether an Object is within a specific AABB and then wait a few seconds, check if it's still there and then trigger the event. But this seems to me like the roundabout way and the object might still be moving inside of that AABB and eventually even drop out of the AABB.

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• Oracle Fusion Tap: un approccio facile, intuitivo e integrato per l'uso del CRM e dell'HCM su iPad

  - by antonella.buonagurio

  Oracle ha reso  disponibile per tutti Oracle Fusion Tap, un’applicazione nativa per iPad che ridefinisce il livello di produttività che gli utenti possono ottenere anche on-the-go. Oracle Fusion Tap si integra perfettamente con le applicazioni enterprise basate sul cloud e con Oracle Application Cloud Services, richiede la semplice installazione dall’Apple App Store installation. Personalizzato in modo automatico per ciascun utente, Oracle Fusion Tap è in grado di fornire agli utenti esattamente quello di cui hanno bisogno con un semplice tocco delle dita e garantisce quelle funzionalità chiave altamente richieste per rimanere produttivi e mantenere alto il livello del business, anche quando si è lontani dalla scrivania. Provatelo subito scaricandolo dall'Apple Apps Store!

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• How to I prevent decimal truncation in Word 2003 when a document is auto populated via a Web Service

  - by thomas.loughran

  I have a document template which is being auto populated via an external web service. The incoming data exists as a currency (e.g. 3.10) but when it is passed into the Word Document template the variable is truncated to remove any trailing 0's. I need the number to always appear with 2 decimals, even if they are both 0's. This is with the 2003 version of Word, I have not tested with other versions since all of our document templates need to be generated using that version of Word. I feel like this can be done with a Macro or a VB script but I have a very small amount of time & no experience with these tools - Any help is greatly appreciated!

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• eSeminar ISV Partner Update: High Quality Reporting for Your Applications

  - by Mike.Hallett(at)Oracle-BI&EPM

  Play eSeminar Duration: 18 Minutes         Description: This webinar presents to ISV Partners Oracle’s latest release of BI Publisher, and describes how this tool can make their applications more competitive and appealing to their customers by providing High Quality Reporting and Business Intelligence embedded into their solution. • BI Publisher can Provide All Reports… at Lower Cost • Easier, with Better Developer Productivity • Better Managed : Better Performance, Less Administration • Highest Quality : Pixel Perfect and Interactive Reporting. Play eSeminar (Only accessible to Oracle Partners).

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• SPARC Servers at Oracle OpenWorld

  - by B.Koch

  There is plenty to learn about the SPARC servers at the Oracle OpenWorld. The SPARC server sessions offer depth and breadth in content selection to satisfy everyone's need from the one who is technically oriented to the one who would like to understand more about the business value of SPARC technology. And, there is always more. Keynotes, Oracle innovations and many product demonstrations are only a few of many other opportunities to interact with the product experts and executives to establish greater insight to the Oracle SPARC technology. The Oracle SPARC Servers Oracle's SPARC servers running Oracle Solaris are ideal for mission-critical applications that require high performance, best-in-class availability, and unmatched scalability on all application tiers. With a robust roadmap, Oracle assures the highest levels of investment protection through 100% SPARC/Solaris binary compatibility, proven by hundreds of thousands of deployments over more than 20 year. 

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• OPN Knowledge Zones: Have you Signed Up for Specific Updates?

  - by Meghan Fritz-Oracle

  Hi there, partners! Do you want access to OPN resources, tools and product updates? Want to receive customized information relevant to your personal interests? You can now easily manage your communication preferences for the Oracle product Knowledge Zones you consider informative and useful by checking your Oracle Partner Store (OPS) account and specifying your preferences. Even better, you can come back at any time to update your preferences to receive only what’s relevant for your business. It’s easy to do and the benefits are endless! Just follow these simple steps in this video: There is a lot of great information you may be missing out on if you haven’t signed up for the OPN Knowledge Zone, partners. So what are you waiting for?Cheers,Your always-on OPN Communications team

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• Java update

  - by JuergenKress

  Oracle has just released Security Alert CVE-2012-4681 to address 3 distinct but related vulnerabilities and one security-in-depth issue affecting Java running in desktop browsers.  These vulnerabilities are: CVE-2012-4681, CVE-2012-1682, CVE-2012-3136, and CVE-2012-0547.  These vulnerabilities are not applicable to standalone Java desktop applications or Java running on servers, i.e. these vulnerabilities do not affect any Oracle server based software." (Read more at https://blogs.oracle.com/security/entry/security_alert_for_cve_20121) Updates are available at http://www.oracle.com/technetwork/java/javase/overview/index.html or Check your Java version online: http://www.java.com/de/download/testjava.jsp WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Java,Java Security,Java update,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Importance of certifications for Java programmer without BS degree?

  - by programmx10

  I've read some posts here and other places about how a lot of people don't put much value in certifications but I am beginning to think it may be necessary for me at this point to be able to move to a bigger company, etc. I currently work as a Java programmer with a startup and worked with a small company before that. Now that I'm applying with larger companies the hr people / recruiters have been asking a lot about certifications and some have directly suggested that someone in my position should probably get a few (they were trying to be helpful) since I haven't completed a BS degree yet (I bounced around a bit in college and ended up not finishing but have enough units to finish eventually, just its not something I can do nearly as easily as getting certifications). Anyways, just curious about what people think for someone in my situation where I do have an interested in working for large companies and do not currently have a BS degree (but do have experience already in the field). Any advice on which certifications beyond the SCJP would be appreciated as well

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• Path Finding for an Arena based map in 3D using NavMesh

  - by Happybirthday

  I have a 3D arena map (consider a small island surrounded by water on all sides) for a multiplayer Tank fight game. The moveable areas are marked using a Navigation Mesh made by the Arena designer. My question is what would be the best way for navigation in such an environment ? Specially considering the case when there is a Bridge at the center of the arena and you could walk under it or even above it ? If suppose the enemy is standing at the top of the Bridge and my AI is at one of the edges of the map ? How can it know whether the enemy is above or below the bridge and how can it navigate till it ?

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• Very slow direct3D texture sampling

  - by __dominic

  Hi, So I'm writing a small game using Direct3D 9 and I'm using multitexturing for the terrain. All I'm doing is sampling 3 textures and a blend map and getting the overall color from the three textures based on the color channels from the blend map. Anyway, I am getting a massive frame rate drop when I sample more than 1 texture, I'm going from 120+ fps to just under 50. This is the HLSL code responsible for the slow down: float3 ground = tex2D(GroundTex, multiTex).rgb; float3 stone = tex2D(StoneTex, multiTex).rgb; float3 grass = tex2D(GrassTex, multiTex).rgb; float3 blend = tex2D(BlendMapTex, blendMap).rgb; Am I doing it wrong ? If anyone has any info or tips about texture sampling or anything, that would be nice. Thanks.

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• SSL certificates - best bang for your buck [closed]

  - by Dunnie

  I am in the process of setting up an online store. This is the first project I have attempted which will require a good level of security, so I recognise that an decent SSL certificate is a must. My current (albeit admittedly basic) understanding of the options are: DV SSL - more or less pointless, as provides no verification. OV SSL - better, as provides a basic level of organisational verification. EV SSL - 'better, full' verification, but much more expensive. As this is a new business venture, and budgets are tight, which option provides the best bang for my buck? I have read questions such as EV SSL Certificates - does anyone care? which suggest that EV certificates are a bit of a con. Does this mean that OV certificates offer better value for money, especially for new businesses with shallow pockets?

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• How can I redirect everything but the index as 410?

  - by Mikko Saari

  Our site shut down and we need to give a 410 redirect to the users. We have a small one-page replacement site set up in the same domain and a custom 410 error page. We'd like to have it so that all page views are responded with 410 and redirected to the error page, except for the front page, which should point to the new index.html. Here's what in the .htaccess: RewriteEngine on RewriteCond %{REQUEST_FILENAME} !-f RewriteRule !^index\.html$ index.html [L,R=410] This works, except for one thing: If I type the domain name, I get the 410 page. With www.example.com/index.html I see the index page as I should, but just www.example.com gets 410. How could I fix this?

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• Lancement mondial d'Office 365, l'offre Cloud de Microsoft pour les entreprises de toutes tailles à partir de 5,25 Euro par utilisateur et par mois

  Lancement mondial d'Office 365 L'offre Cloud de Microsoft pour les entreprises de toutes tailles Hier, Steve Ballmer, CEO de Microsoft, a annoncé depuis New York, la disponibilité mondiale de cette offre qui sort ainsi de sa phase bêta. Office 365 ets disponible dès le 1er utilisateur pour un prix mensuel de 5,25 € par utilisateur. De son côté, Orange Business Services a annoncé le lancement d'Office Together, sa nouvelle solution en mode Cloud de bureautique et de travail collaboratif intégrant Office 365. Dans le détail, Office 365 donne accès aux versions 2010 de Microsoft Office Professionnel Plus incluant les Office Web Apps, SharePoint Onl...

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• Microsoft sort un SDK pour SQL Server Reporting Services, qui permet l'interopérabilité avec les API

  Microsoft sort un SDK pour SQL Server Reporting Services, qui permet l'interopérabilité avec les API en PHP Microsoft a sorti ce matin un SDK gratuit pour SQL Server Reporting Services qui est compatible PHP. Ce toolkit permet aux développeurs de créer des applications tournant sous Microsoft SQL Server Reporting Services, tout en boostant l'interopérabilité entre les applications en PHP et les logiciels de Microsoft dédiés au reporting et à la business intelligence. Les rapports peuvent être réalisés puis intégrés avec des applications d'entreprise en ligne, ce qui offre un meilleur accès aux informations contenant des données graphiques et du contenu riche, d'après Microsoft. Les développeurs travaillant avec PHP p...

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• SAP en dit peu sur ses projets concernant Sybase, mais semble très interessé par l'intégration de se

  Mise à jour du 25.05.2010 par Katleen SAP en dit peu sur ses projets concernant Sybase, mais semble très interessé par l'intégration de ses technologies mobiles La direction de SAP reste très évasive quant à ses plans concernant le futur de Sybase et de ses technologies, suite à l'annonce officielle du rachat du second par le premier. La semaine dernière se tenait la conférence Sapphire à Orlando, mais très peu d'informations y furent divulguées. Le CEO de SAP, Bill McDermott, a juste annoncé l'arrivée à une date indéterminée d'une suite complète d'applications ERP et d'outils de business intelligence qui pourront tourner sur "n'importe quelle machine, à n'importe quel endroit, n'importe ...

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