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  • Try all available WSDL IPs with JAX-WS

    - by Asaf
    I'm using JAX-WS to open a service port. When the DNS exposes two IPs for the DNS entry (of the WSDL), the Service tries to use only the first - resulting in a "Failed to access the WSDL at: http://some.url.com/someDocument?wsdl. It failed with: Connection refused: connect" exception. I've found an issue filed against JAX-WS, but with no resolution. this is the comment that describes my problem best. The code is just a one-liner: Service service = Service.create("http://some.url.com/someDocument?wsdl", engineQName); the smarts is exposing those two A records on http://some.url.com/ at the DNS. Can anyone help? 10x,

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  • WCF REST based services authentication schemes

    - by FlySwat
    I have a simple authentication scheme for a set of semi-public REST API's we are building: /-----------------------\ | Client POST's ID/Pass | | to an Auth Service | \-----------------------/ [Client] ------------POST----------------------> [Service/Authenticate] | /-------------------------------\ | Service checks credentials | [Client] <---------Session Cookie------- | and generates a session token | | | in a cookie. | | \-------------------------------/ | [Client] -----------GET /w Cookie -------------> [Service/Something] | /----------------------------------\ | Client must pass session cookie | | with each API request | | or will get a 401. | \----------------------------------/ This works well, because the client never needs to do anything except receive a cookie, and then pass it along. For browser applications, this happens automatically by the browser, for non browser applications, it is pretty trivial to save the cookie and send it with each request. However, I have not figured out a good approach for doing the initial handshake from browser applications. For example, if this is all happening using a AJAX technique, what prevents the user from being able to access the ID/Pass the client is using to handshake with the service? It seem's like this is the only stumbling block to this approach and I'm stumped.

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  • SQL Server 2005 Blocking Problem (ASYNC_NETWORK_IO)

    - by ivankolo
    I am responsible for a third-party application (no access to source) running on IIS and SQL Server 2005 (500 concurrent users, 1TB data, 8 IIS servers). We have recently started to see significant blocking on the database (after months of running this application in production with no problems). This occurs at random intervals during the day, approximately every 30 minutes, and affects between 20 and 100 sessions each time. All of the sessions eventually hit the application time out and the sessions abort. The problem disappears and then gradually re-emerges. The SPID responsible for the blocking always has the following features: WAIT TYPE = ASYNC_NETWORK_IO The SQL being run is “(@claimid varchar(15))SELECT claimid, enrollid, status, orgclaimid, resubclaimid, primaryclaimid FROM claim WHERE primaryclaimid = @claimid AND primaryclaimid < claimid)”. This is relatively innocuous SQL that should only return one or two records, not a large dataset. NO OTHER SQL statements have been implicated in the blocking, only this SQL statement. This is parameterized SQL for which an execution plan is cached in sys.dm_exec_cached_plans. This SPID has an object-level S lock on the claim table, so all UPDATEs/INSERTs to the claim table are also blocked. HOST ID varies. Different web servers are responsible for the blocking sessions. E.g., sometimes we trace back to web server 1, sometimes web server 2. When we trace back to the web server implicated in the blocking, we see the following: There is always some sort of application related error in the Event Log on the web server, linked to the Host ID and Host Process ID from the SQL Session. The error messages vary, usually some sort of SystemOutofMemory. (These error messages seem to be similar to error messages that we have seen in the past without such dramatic consequences. We think was happening before, but didn’t lead to blocking. Why now?) No known problems with the network adapters on either the web servers or the SQL server. (In any event the record set returned by the offending query would be small.) Things ruled out: Indexes are regularly defragmented. Statistics regularly updated. Increased sample size of statistics on claim.primaryclaimid. Forced recompilation of the cached execution plan. Created a compound index with primaryclaimid, claimid. No networking problems. No known issues on the web server. No changes to application software on web servers. We hypothesize that the chain of events goes something like this: Web server process submits SQL above. SQL server executes the SQL, during which it acquires a lock on the claim table. Web server process gets an error and dies. SQL server session is hung waiting for the web server process to read the data set. SQL Server sessions that need to get X locks on parts of the claim table (anyone processing claims) are blocked by the lock on the claim table and remain blocked until they all hit the application time out. Any suggestions for troubleshooting while waiting for the vendor's assistance would be most welcome. Is there a way to force SQL Server to lock at the row/page level for this particular SQL statement only? Is there a way to set a threshold on ASYNC_NETWORK_IO waits only?

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  • Run Exchange Management Shell cmdlets from Visual Basic/C#/.NET app

    - by nowarninglabel
    Goal: Provide a web service using Visual Basic or C# or .NET that interacts with the Exchange Management Shell, sending it commands to run cmdlets, and return the results as XML. (Note that we could use any lanaguage to write the service, but since it is a Windows Box and we have Visual Studio 2008, it seemed like easiest solution would be just use it to create a VB/.NET web service. Indeed, it was quite easy to do so, just point and click.) Problem: How to run an Exchange Management Shell cmdlet from the web service, e.g, Get-DistributionGroupMember "Live Presidents" Seems that we should be able to create a PowerShell script that runs the cmdlet, and be able to call that from the command line, and thus just call it from within the program. Does this sound correct? If so how would I go about this? Thanks. Answer can be language agnostic, but Visual Basic would probably be best since that is what I loaded the test web service up in.

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  • Authentication for SaaS

    - by josh
    What would be recommended as an authentication solution for a Software-as-a-service product? Specifically, my product would have clients that would typically have low information technology skills, potentially not even having an IT department within their organization. I would still like to have my application authenticate against their internal directory service (eDirectory, Active Directory, etc.). I don't want them, however, to have to open/forward ports (for instance, opening up port 636 so I can do LDAPS binds directly to their directory service). One idea I had was to have an application installed on a server within their organization's network that would backconnect to my service. This would be a persistant socket. When I need to authenticate a user, I send the credentials via the socket (encrypted) - the application then performs a bind/whatever to authenticate against the directory service and replies with OK/FAIL. What would you suggest? My goal here is to essentially have the client install an application within their network, with very little configuration or intervention.

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  • CodePlex Daily Summary for Saturday, June 15, 2013

    CodePlex Daily Summary for Saturday, June 15, 2013Popular ReleasesNuPattern: NuPattern 1.3.22.0: Just download the 'NuPattern Installer.msi' above to install NuPattern for both VS2010 and VS2012. All the extensions listed above are included within this installer. This release includes a version of the 'NuPattern Toolkit Builder' tools and 'NuPattern Toolkit Builder Hands-On Labs' VSIXes for both VS2010 and for VS2012. Both of these extensions are installed in to both VS2010 and VS2012 in the combined MSI installer. Once NuPattern has been installed, please go to the Getting Started pag...BlackJumboDog: Ver5.9.1: 2013.06.13 Ver5.9.1 (1) Web??????SSI?#include???、CGI?????????????????????? (2) ???????????????????????????Lakana - WPF Framework: Lakana V2.1 RTM: - Dynamic text localization - A new application wide message busFree language translator and file converter: Free Language Translator 3.3: some bug fixes and a new link to video tutorials on Youtube.Pokemon Battle Online: ETV: ETV???2012?12??????,????,???????$/PBO/branches/PrivateBeta??。 ???????bug???????。 ???? Server??????,?????。 ?????????,?????????????,?????????。 ????????,????,?????????,???????????(??)??。 ???? ????????????。 ???????。 ???PP????,????????????????????PP????,??3。 ?????????????,??????????。 ???????? ??? ?? ???? ??? ???? ?? ?????????? ?? ??? ??? ??? ???????? ???? ???? ???????????????、???????????,??“???????”??。 ???bug ???Web Pages CMS: 0.5.0.5: Added empty media directoryModern UI for WPF: Modern UI 1.0.4: The ModernUI assembly including a demo app demonstrating the various features of Modern UI for WPF. Related downloads NuGet ModernUI for WPF is also available as NuGet package in the NuGet gallery, id: ModernUI.WPF Download Modern UI for WPF Templates A Visual Studio 2012 extension containing a collection of project and item templates for Modern UI for WPF. The extension includes the ModernUI.WPF NuGet package. DownloadToolbox for Dynamics CRM 2011: XrmToolBox (v1.2013.6.11): XrmToolbox improvement Add exception handling when loading plugins Updated information panel for displaying two lines of text Tools improvementMetadata Document Generator (v1.2013.6.10)New tool Web Resources Manager (v1.2013.6.11)Retrieve list of unused web resources Retrieve web resources from a solution All tools listAccess Checker (v1.2013.2.5) Attribute Bulk Updater (v1.2013.1.17) FetchXml Tester (v1.2013.3.4) Iconator (v1.2013.1.17) Metadata Document Generator (v1.2013.6.10) Privilege...Document.Editor: 2013.23: What's new for Document.Editor 2013.23: New Insert Emoticon support Improved Format support Minor Bug Fix's, improvements and speed upsChristoc's DotNetNuke Module Development Template: DotNetNuke 7 Project Templates V2.4 for VS2012: V2.4 - Release Date 6/10/2013 Items addressed in this 2.4 release Updated MSBuild Community Tasks reference to 1.4.0.61 Setting up your DotNetNuke Module Development Environment Installing Christoc's DotNetNuke Module Development Templates Customizing the latest DotNetNuke Module Development Project TemplatesLayered Architecture Sample for .NET: Leave Sample - June 2013 (for .NET 4.5): Thank You for downloading Layered Architecture Sample. Please read the accompanying README.txt file for setup and installation instructions. This is the first set of a series of revised samples that will be released to illustrate the layered architecture design pattern. This version is only supported on Visual Studio 2012. This set contains 2 samples that illustrates the use of: ASP.NET Web Forms, ASP.NET Model Binding, Windows Communications Foundation (WCF), Windows Workflow Foundation (W...Papercut: Papercut 2013-6-10: Feature: Shows From, To, Date and Subject of Email. Feature: Async UI and loading spinner. Enhancement: Improved speed when loading large attachments. Enhancement: Decoupled SMTP server into secondary assembly. Enhancement: Upgraded to .NET v4. Fix: Messages lost when received very fast. Fix: Email encoding issues on display/Automatically detect message Encoding Installation Note:Installation is copy and paste. Incoming messages are written to the start-up directory of Papercut. If you do n...Supporting Guidance and Whitepapers: v1.BETA Unit test Generator Documentation: Welcome to the Unit Test Generator Once you’ve moved to Visual Studio 2012, what’s a dev to do without the Create Unit Tests feature? Based on the high demand on User Voice for this feature to be restored, the Visual Studio ALM Rangers have introduced the Unit Test Generator Visual Studio Extension. The extension adds the “create unit test” feature back, with a focus on automating project creation, adding references and generating stubs, extensibility, and targeting of multiple test framewor...MapWindow 4: MapWindow GIS v4.8.8 - Release Candidate - 32Bit: Download the release notes here: http://svn.mapwindow.org/svnroot/MapWindow4Dev/Bin/MapWindowNotes.rtfLINQ to Twitter: LINQ to Twitter v2.1.06: Supports .NET 3.5, .NET 4.0, .NET 4.5, Silverlight 4.0, Windows Phone 7.1, Windows Phone 8, Client Profile, Windows 8, and Windows Azure. 100% Twitter API coverage. Also supports Twitter API v1.1! Also on NuGet.VR Player: VR Player 0.3.1 ALPHA: New plugin system with individual folders TrackIR support Maya and 3ds max formats support Dual screen support Mono layouts (left and right) Cylinder height parameter Barel effect factor parameter Razer hydra filter parameter VRPN bug fixes UI improvements Performances improvements Stabilization and logging with Log4Net New default values base on users feedback CTRL key to open menuSimCityPak: SimCityPak 0.1.0.8: SimCityPak 0.1.0.8 New features: Import BMP color palettes for vehicles Import RASTER file (uncompressed 8.8.8.8 DDS files) View different channels of RASTER files or preview of all layers combined Find text in javascripts TGA viewer Ground textures added to lot editor Many additional identified instances and propertiesWsus Package Publisher: Release v1.2.1306.09: Add more verifications on certificate validation. WPP will not let user to try publishing an update until the certificate is valid. Add certificate expiration date on the 'About' form. Filter Approbation to avoid a user to try to approve an update for uninstallation when the update do not support uninstallation. Add the server and console version on the 'About' form. WPP will not let user to publish an update until the server and console are not at the same level. WPP do not let user ...AJAX Control Toolkit: June 2013 Release: AJAX Control Toolkit Release Notes - June 2013 Release Version 7.0607June 2013 release of the AJAX Control Toolkit. AJAX Control Toolkit .NET 4.5 – AJAX Control Toolkit for .NET 4.5 and sample site (Recommended). AJAX Control Toolkit .NET 4 – AJAX Control Toolkit for .NET 4 and sample site (Recommended). AJAX Control Toolkit .NET 3.5 – AJAX Control Toolkit for .NET 3.5 and sample site (Recommended). Notes: - Instructions for using the AJAX Control Toolkit with ASP.NET 4.5 can be found at...Rawr: Rawr 5.2.1: This is the Downloadable WPF version of Rawr!For web-based version see http://elitistjerks.com/rawr.php You can find the version notes at: http://rawr.codeplex.com/wikipage?title=VersionNotes Rawr Addon (NOT UPDATED YET FOR MOP)We now have a Rawr Official Addon for in-game exporting and importing of character data hosted on Curse. The Addon does not perform calculations like Rawr, it simply shows your exported Rawr data in wow tooltips and lets you export your character to Rawr (including ba...New Projects3000????C?????????: 3000??C??????????AspTestPage: asp test Chiroredactie voor MS Word 2010: Chiroredactie voor MS Word dient om medewerkers en vrijwilligers van de Chiro te helpen wanneer ze teksten schrijven en/of eindredactie doen.Coastal Climbing: Coastal Climbing is the best bouldering gym in the south east!Data Moving Plug-in Examples: Examples of usage of the Data Moving Plug-in, of the Mvc Controls toolkit. The Data Moving Plug-in is an advanced set of controls and tools for Asp.net Mvc.Dynamics AX Admin Utilities: Dynamics AX Admin Utilities provide the utilities missing for Dynamics AX 2012: silent install, client and server configuration, AOS and Model Store management.Epilog Blogging Framework: A customisable, editable blogging framework based on MVC4 and written in C#.fashion photomania: fashion photomaniaGetemp: Gerenciador do Tempo de ProduçãoGlobal Tracker: Solução para rastreamento de dispositivos móveis composta por: - Uma Aplicação ASP.NET; - Um Web Service; - Uma Aplicação utilizando o plugin Xamarin.HyperLinkTagEditor: URL Appender using regexisotopos2: otra vez se borro, dejate de joder codeplexxlatex-tools: Latex supports, including syntax highlight.Lighter: Text to Braille: Lighter is an extensible and flexible Thai/English and further language translation to Braille format.Lock Screen Switcher: Change your Windows Logon or Lock Screen background image. Specify a directory and it will choose an image from that directory for your background.Patient Database Planning: The Patient Information Database will lower design costs for the Health Care Industry and the software will be user to use / understand for the average user.PERRS: perrsPHPReport: PHP ReportrapSharp: lightweight Audio PlayerRedmine Task List: Redmine Task List Visual Studio Package.RoHuay - 2013: Desarrollo del sistema web logistico para RoHuaySkautSIS: SkautSIS is a web based information system for Czech scouting centers which helps them manage their agenda and present their activities on the Web.test061501jabbr: testThorMVR: ThorMVRWindows Azure Cloud Sensor Sample for Windows Embedded Compact 2013: Windows Azure Cloud Sensor Sample for Windows Embedded Compact 2013, Windows CEWindows Phone 8 Mapping Samples: This project contains a set of code for basic location acquisition, location updates and mapping in Windows Phone 8.

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  • Cross-domain REST proxy with Javascript, HTML5

    - by Bosh
    I'm writing a service (say, service.com) that provides a REST API to external apps running inside of IFrames. (These apps are hosted from domains outside the service.com). I'm planning a javascript client library for the apps to make pure-javascript requests to the service.com REST API -- basically using postMessage and some ad-hoc encapsulation of my API calls to get messages back and forth across frames (from the outside-app.com IFrame -- service.com REST API, and back to the IFrame with a response). My question: is there any robust, general-purpose javascript library to accomplish the kind of cross-domain REST request proxying I need, or should I just hack it from scratch?

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  • Hosting WCF on IIS5/6

    - by Pinu
    I have developed a Web service using WCF Service Application. This service application is a part of multiple projects. we have data access , services(business logic) , testing(to test class) and WCF Service application.Where WCF Service application is just like an infterface and all the request are sent to the services project. so all the projects communicate with each other. I am new to hosting WCF application. Now to host this on IIS do i have to put the whole project in the IIS virtual directory?

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  • #OOW 2012 @PARIS...talking Oracle and Clouds, and Optimized Datacenter

    - by Eric Bezille
    For those of you who want to get most out of Oracle technologies to evolve your IT to the Next Wave, I encourage you to register to the up coming Oracle Optimized Datacenter event that will take place in Paris on November 28th. You will get the opportunity to exchange with Oracle experts and customers having successfully evolve their IT by leveraging Oracle technologies. You will also get the latest news on some of the Oracle systems announcements made during OOW 2012. During this event we will make an update about Oracle and Clouds, from private to public and hybrid models. So in preparing this session, I thought it was a good start to make a status of Cloud Computing in France, and CIO requirements in particular. Starting in 2009 with the first Cloud Camp in Paris, the market has evolved, but the basics are still the same : think hybrid. From Traditional IT to Clouds One size doesn't fit all, and for big companies having already an IT in place, there will be parts eligible to external (public) cloud, and parts that would be required to stay inside the firewalls, so ability to integrate both side is key.  None the less, one of the major impact of Cloud Computing trend on IT, reported by Forrester, is the pressure it makes on CIO to evolve towards the same model that end-users are now used to in their day to day life, where self-service and flexibility are paramount. This is what is driving IT to transform itself toward "a Global Service Provider", or for some as "IT "is" the Business" (see : Gartner Identifies Four Futures for IT and CIO), and for both models toward a Private Cloud Service Provider. In this journey, there is still a big difference between most of existing external Cloud and a firm IT : the number of applications that a CIO has to manage. Most cloud providers today are overly specialized, but at the end of the day, there are really few business processes that rely on only one application. So CIOs has to combine everything together external and internal. And for the internal parts that they will have to make them evolve to a Private Cloud, the scope can be very large. This will often require CIOs to evolve from their traditional approach to more disruptive ones, the time has come to introduce new standards and processes, if they want to succeed. So let's have a look at the different Cloud models, what type of users they are addressing, what value they bring and most importantly what needs to be done by the  Cloud Provider, and what is left over to the user. IaaS, PaaS, SaaS : what's provided and what needs to be done First of all the Cloud Provider will have to provide all the infrastructure needed to deliver the service. And the more value IT will want to provide, the more IT will have to deliver and integrate : from disks to applications. As we can see in the above picture, providing pure IaaS, left a lot to cover for the end-user, that’s why the end-user targeted by this Cloud Service is IT people. If you want to bring more value to developers, you need to provide to them a development platform ready to use, which is what PaaS is standing for, by providing not only the processors power, storage and OS, but also the Database and Middleware platform. SaaS being the last mile of the Cloud, providing an application ready to use by business users, the remaining part for the end-users being configuring and specifying the application for their specific usage. In addition to that, there are common challenges encompassing all type of Cloud Services : Security : covering all aspect, not only of users management but also data flows and data privacy Charge back : measuring what is used and by whom Application management : providing capabilities not only to deploy, but also to upgrade, from OS for IaaS, Database, and Middleware for PaaS, to a full Business Application for SaaS. Scalability : ability to evolve ALL the components of the Cloud Provider stack as needed Availability : ability to cover “always on” requirements Efficiency : providing a infrastructure that leverage shared resources in an efficient way and still comply to SLA (performances, availability, scalability, and ability to evolve) Automation : providing the orchestration of ALL the components in all service life-cycle (deployment, growth & shrink (elasticity), upgrades,...) Management : providing monitoring, configuring and self-service up to the end-users Oracle Strategy and Clouds For CIOs to succeed in their Private Cloud implementation, means that they encompass all those aspects for each component life-cycle that they selected to build their Cloud. That’s where a multi-vendors layered approach comes short in terms of efficiency. That’s the reason why Oracle focus on taking care of all those aspects directly at Engineering level, to truly provide efficient Cloud Services solutions for IaaS, PaaS and SaaS. We are going as far as embedding software functions in hardware (storage, processor level,...) to ensure the best SLA with the highest efficiency. The beauty of it, as we rely on standards, is that the Oracle components that you are running today in-house, are exactly the same that we are using to build Clouds, bringing you flexibility, reversibility and fast path to adoption. With Oracle Engineered Systems (Exadata, Exalogic & SPARC SuperCluster, more specifically, when talking about Cloud), we are delivering all those components hardware and software already engineered together at Oracle factory, with a single pane of glace for the management of ALL the components through Oracle Enterprise Manager, and with high-availability, scalability and ability to evolve by design. To give you a feeling of what does that bring in terms just of implementation project timeline, for example with Oracle SPARC SuperCluster, we have a consistent track of record to have the system plug into existing Datacenter and ready in a week. This includes Oracle Database, OS, virtualization, Database Storage (Exadata Storage Cells in this case), Application Storage, and all network configuration. This strategy enable CIOs to very quickly build Cloud Services, taking out not only the complexity of integrating everything together but also taking out the automation and evolution complexity and cost. I invite you to discuss all those aspect in regards of your particular context face2face on November 28th.

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  • Calling a COM+ Component remotely using C#

    - by Arturo Caballero
    Hello, I have a little COM+ component as a service on a remote server. I´m trying to execute a method of this component using: Type type = Type.GetTypeFromProgID("ComPlusTest.ComTestClass",serverName); // Create Service Object service = Activator.CreateInstance(type); // Execute Method String result = service.GetType().InvokeMember("LaunchPackage", BindingFlags.InvokeMethod, null, parameters, null).ToString(); The type is returned as null. What is the best way to do this?? The server is Windows 2003 Enterprise, the service is a .NET component wraped as COM+ (I know that I don´t have to do it that way, but the purpose is to itegrate a legacy App with a .NET component) The purpose of this is just to test that the .NET COM+ Component works. Thanks in advance!

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  • View Body not showing in Spring 3.2

    - by Dennis Röttger
    I'm currently trying to get into Java Web Development in general in Spring more specifically. I've set up my project as follows - hello.jsp: <html> <head> <title>Spring 3.0 MVC Series: Hello World - ViralPatel.net</title> </head> <body> <p>ABC ${message}</p> </body> </html> HelloWorldController.java: package controllers; import org.springframework.stereotype.Controller; import org.springframework.web.bind.annotation.RequestMapping; import org.springframework.web.servlet.ModelAndView; @Controller public class HelloWorldController { @RequestMapping("/hello") public ModelAndView helloWorld() { String message = "Hello World, Spring 3.0!"; System.out.println(message); return new ModelAndView("hello", "message", message); } } web.xml: <?xml version="1.0" encoding="UTF-8"?> <web-app xmlns="http://java.sun.com/xml/ns/javaee" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://java.sun.com/xml/ns/javaee http://java.sun.com/xml/ns/javaee/web-app_2_5.xsd" version="2.5"> <display-name>Spring3MVC</display-name> <welcome-file-list> <welcome-file>index.jsp</welcome-file> </welcome-file-list> <servlet> <servlet-name>spring</servlet-name> <servlet-class> org.springframework.web.servlet.DispatcherServlet </servlet-class> <load-on-startup>1</load-on-startup> </servlet> <servlet-mapping> <servlet-name>spring</servlet-name> <url-pattern>*.html</url-pattern> </servlet-mapping> </web-app> spring-servlet.xml: <?xml version="1.0" encoding="UTF-8"?> <beans xmlns="http://www.springframework.org/schema/beans" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="http://www.springframework.org/schema/p" xmlns:context="http://www.springframework.org/schema/context" xsi:schemaLocation="http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans-3.0.xsd http://www.springframework.org/schema/context http://www.springframework.org/schema/context/spring-context-3.0.xsd"> <context:component-scan base-package="controllers" /> <bean id="viewResolver" class="org.springframework.web.servlet.view.UrlBasedViewResolver"> <property name="viewClass" value="org.springframework.web.servlet.view.JstlView" /> <property name="prefix" value="/WEB-INF/jsp/" /> <property name="suffix" value=".jsp" /> </bean> </beans> I can start up the Server just fine and navigate to hello.html, which is resolved by the servlet to give me hello.jsp, the title of the .jsp shows (Spring 3.0 MVC Series: etc. etc.), alas, the body does not. Not the JSTL-Variable and not the "ABC" either. I've implemented jstl-1.2 in my lib-folder.

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • Mapping java.util.Date to xs:date instead of xs:dateTime in JAX-WS

    - by Larsing
    Hi all, We hav an EJB, jws-anotated as a web service. It has a pretty complex pojo-model that generates an equally complex xsd. The pojos contain numerous java.util.Date. These all map to xs:dateTime. This service is used as "business service" in Oracle(BEA) OSB(AquaLogic). We also have a "proxy service" which we map to the BS with XQuery (the OSB/AquaLogic way). The proxy service's xsd has xs:date for the corresponding fields. For some reason, Oracle's implementation of XQuery does not support casting from xs:date to xs:dateTime(!). I could solve this by casting to xs:string and concat:ing with "T00:00:00", however, i would rather try to get JAX-WS to generate an xsd with xs:date instead. Only, I can't find any info on how to do this (anotations?). Can anyone give me a hint? Kind regards, Lars

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  • Login method Customization using GINA [closed]

    - by netseng
    DUPLICATE:http://stackoverflow.com/questions/523912/login-method-customization-using-gina Hi All, I know it's not easy to find a master in GINA, but my question is most near to Interprocess Communication(IPC), I wrote my custom GINA in unmanaged c++, I included it a method that checks for validity of a fingerprint for the user try to login, this function will call some method in a running system windows service written in c#, the code follows: in GINA, unmanaged c++ if(Fingerprint.Validate(userName,finerprintTemplate) { //perform login } in windows service, C# public class Fingerprint { public static bool Validate(string userName, byte[] finerprintTemplate) { //Preform Some code to validate fingerprintTemplate with userName //and retuen result } } Does anyone know how to do such Communication between GINA and the windows service, or simply between c++ written service and C# written service. Thanks

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  • Should I use custom exceptions to control the flow of application?

    - by bonefisher
    Is it a good practise to use custom business exceptions (e.g. BusinessRuleViolationException) to control the flow of user-errors/user-incorrect-inputs??? The classic approach: I have a web service, where I have 2 methods, one is the 'checker' (UsernameAlreadyExists()) and the other one is 'creator' (CreateUsername())... So if I want to create a username, I have to do 2 roundtrips to webservice, 1.check, 2.if check is OK, create. What about using UsernameAlreadyExistsException? So I call only the 2. web service method (CrateUsername()), which contains the check and if not successfull, it throws the UsernameAlreadyExistsException. So the end goal is to have only one round trip to web service and the checking can be contained also in other web service methods (so I avoid calling the UsernameAlreadyExists() all the times..). Furthermore I can use this kind of business error handling with other web service calls completely avoiding the checking prior the call.

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  • Reading the tea leaves from Windows Azure support

    - by jamiet
    A few idle thoughts… Three months ago I had an issue regarding Windows Azure where I was unable to login to the management portal. At the time I contacted Azure support, the issue was soon resolved and I thought no more about it. Until today that is when I received an email from Azure support providing a detailed analysis of the root cause, the fix and moreover precise details about when and where things occurred. The email itself is interesting and I have included the entirety of it below. A few things were interesting to me: The level of detail and the diligence in investigating and reporting the issue I found really rather impressive. They even outline the number of users that were affected (127 in case you can’t be bothered reading). Compare this to the quite pathetic support that another division within Microsoft, Skype, provided to Greg Low recently: Skype support and dead parrot sketches   This line: “Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th. This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification. ” I also found to be particularly interesting. I have long thought that one of the reasons Microsoft has proved to be such a money-making machine in the enterprise is because they provide the infrastructure and then upsell on top of that – and nothing is more infrastructural than Active Directory. It has struck me of late that they are trying to make the same play of late in the cloud by tying all their services into Azure Active Directory and here we see a clear indication of that by making AAD the authentication mechanism for anyone using Windows Azure. I get the feeling that we’re going to hear much much more about AAD in the future; isn’t it about time we could log on to SQL Azure Windows Azure SQL Database without resorting to SQL authentication, for example? And why do Microsoft have two identity providers – Microsoft Account (aka Windows Live ID) and AAD – isn’t it about time those things were combined? As I said, just some idle thoughts. Below is the transcript of the email if you are interested. @Jamiet  This is regarding the support request <redacted> where in you were not able to login into the windows azure management portal with live id. We are providing you with the summary, root cause analysis and information about permanent fix: Incident Title: You were unable to access Windows Azure Portal after Microsoft Account to Azure Active Directory account Migration. Service Impacted: Management Portal Incident Start Date and Time: 8/24/2012 4:30:00 PM Date and Time Service was Restored: 10/17/2012 12:00:00 AM Summary: Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th.   This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification.   While this migration was largely transparent to Windows Azure users, a small number of users whose sign-in names were part of a Windows Live Custom Domain were unable to login.   This incompatibility was not discovered during the Quality Assurance testing phase prior to the migration. Customer Impact: Customers whose sign-in names were part of a Windows Live Custom Domain were unable to sign-in the Management Portal after ~4:00 p.m. PST on August 24th, 2012.   We determined that the issue did impact at least 127 users in 98 of these Windows Live Custom Domains and had a maximum potential impact of 1,110 users in total. Root Cause: The root cause of the issue was an incompatibility in the AAD authentication service to handle logins from Microsoft accounts whose sign-in names were part of a Windows Live Custom Domains.  This issue was not discovered during the Quality Assurance testing phase prior to the migration from Microsoft Account (MSA) to AAD. Mitigations: The issue was mitigated for the majority of affected users by 8:20 a.m. PST on August 25th, 2012 by running some internal scripts to correct many known Windows Live Custom Domains.   The remaining affected domains fell into two categories: Windows Live Custom Domains that were not corrected by 8/25/2012. An additional 48 Windows Live Custom Domains were fixed in the weeks following the incident within 2 business days after the AAD team received an escalation from product support regarding those accounts. Windows Live Custom domains that were also provisioned in Office365. Some of the affected Windows Live Custom Domains had already been provisioned in AAD because their owners signed up for Office365 which is a service that also uses AAD.   In these cases the Azure customers had to work around the issue by renaming their Microsoft Account or using a different Microsoft Account to administer their Azure subscription. Permanent Fix: The Azure Active Directory team permanently fixed the issue for all customers on 10/17/2012 in an upgraded release of the AAD service.

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  • How should my team decide between 3-tier and 2-tier architectures?

    - by j0rd4n
    My team is discussing the future direction we take our projects. Half the team believes in a pure 3-tier architecture while the other half favors a 2-tier architecture. Project Assumptions: Enterprise business applications Business logic needed between user and database Data validation necessary Service-oriented (prefer RESTful services) Multi-year maintenance plan Support hundreds of users 3-tier Team Favors: Persistant layer <== Domain layer <== UI layer Service boundary between at least persistant layer and domain layer. Domain layer might have service boundary between it. Translations between each layer (clean DTO separation) Hand roll persistance unless we can find creative yet elegant automation 2-tier Team Favors: Entity Framework + WCF Data Service layer <== UI layer Business logic kept in WCF Data Service interceptors Minimal translation between layers - favor faster coding So that's the high-level argument. What considerations should we take into account? What experiences have you had with either approach?

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  • Have a doubt on uritemplates in WCF Services

    - by Debby
    I have a webservice with following operation contract and my service is hosted at //localhost:9002/Service.svc/ (I did not put http: before the localhost, as new user can post only one hyperlink) [OperationContract] [WebGet ( UriTemplate = "/Files/{Filepath}" ) ] Stream DownloadFile(string Filepath); This webservice would let users download file, if the proper filepath is provided (assuming, i somehow findout proper filepath). Now, I can access this service from a browser by typing, //localhost:9002/Service.svc/Files/(Filepath} If {filepath} is some simple string, its not a problem, but i want to send the location of the file. Lets us say users want to download file "C:\Test.mp3" on the server. But how can I pass "C:\Test.mp3" as {Filepath}. I get an error when i type http://localhost:9002/Service.svc/Files/C:\Test.mp3 in the browser. I am new to webservices and find that quickest way to clear doubts is in this community.

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  • weird access denied issue with WMI

    - by stackunderflow1
    I'm seeing a weird access denied issue with WMI. we're trying to create a diff disk based on a parent vhd in a windows service app that runs under network service (machine account is an admin). everything works fine when we create the diff disk on other machine using wmi - we use an admin user account. however, we cannot do this on a local machine as wmi doesn't take user cred for the local machine. so thought network service account already should have access for this, it seems like it doesn't and even if we run the service under an admin service account, it fails. any pointers???

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  • Is there a way to bring an application's GUI to the current desktop?

    - by Davy8
    Background: Started a fair amount of work before realizing that a Windows Service cannot start an app with a GUI that displays without potential problems. The proper solution of separating the GUI of the app to be started is non-trivial, so I'm trying to think of alternative solutions. There is a GUI to manage the service that is a separate executable, but the process to be launched (actually multiple instances of it) has its own GUI that needs to be shown. It doesn't need to be made visible by the service itself, but it needs to be at least able to be made visible by another process with a visible GUI. The Windows User that is running the service and that needs to see the GUI of the launched process is the same and known at install time. Is there some way to accomplish this or is it back to the drawing board? Also both the service and the app to launch are both our code and modifiable.

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  • a completely decoupled OO system ?

    - by shrini1000
    To make an OO system as decoupled as possible, I'm thinking of the following approach: 1) we run an RMI/directory like service where objects can register and discover each other. They talk to this service through an interface 2) we run a messaging service to which objects can publish messages, and register subscription callbacks. Again, this happens through interfaces 3) when object A wants to invoke a method on object B, it discovers the target object's unique identity through #1 above, and publishes a message on the message service for object B 4) message services invokes B's callback to give it the message 5) B processes the request and sends the response for A on message service 6) A's callback is called and it gets the response. I feel this system is as decoupled as practically possible, but it has the following problems: 1) communication is typically asynchronous 2) hence it's non real time 3) the system as a whole is less efficient. Are there any other practical problems where this design obviously won't be applicable ? What are your thoughts on this design in general ?

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  • Please help me regarding Time Zones of different Countries

    - by Rajesh Rolen- DotNet Developer
    I am creating a web site which in which the service providers can create their schedule (date and time) at which they can provide service and client can book them. but the problem is that service providers are from different countries. so their is Time zone problem. please give me a best solution for it, that i should convert the time of service providers (while inserting schedule) to GMT in javascript (client side) or in my CS file (server side) how to manage all this.. plez give me a link of any such demo in which time zone are handled properly.... if i converts it at client side then problem is that may be client have set wrong time zone on his pc... and if i convert it at server side.. than how to manage .. how to show it to service providers their schedule and to clients accordingly.. please help me out.. i am using asp.net (VS 2005) and sql server.

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  • Creating dynamic resource in cookbook

    - by zsong
    Long story short, here is my code: template "...." do .... notifies :restart,"service[myservice_One]" notifies :restart,"service[myservice_Two]" end ['One', 'Two'].each do |proj| service 'myservice_#{proj}' do start_command "setsid /etc/init.d/my_command #{proj} start" stop_command "setsid /etc/init.d/my_command #{proj} stop" restart_command "setsid /etc/init.d/my_command #{proj} restart" status_command "setsid /etc/init.d/my_command #{proj} status" supports :status => true, :restart => true action [:enable,:start] end end I got this error: template[...] is configured to notify resource service[celery_worker_One] with action restart, but service[celery_worker_One] cannot be found in the resource collection. I know I can duplicate my code to make it work but how to dynamically create the services? Thanks!

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  • django updating m2m field

    - by Marconi
    I have a model service and a ModelForm named Service which I use to add and update the service model. The model looks like this: class Service(models.Model): categories = models.ManyToManyField(Category) The categories field is displayed as a tag with that allows multiple selection. It works well when I'm adding a new record but when I'm updating it, only one service is showing up on the request.POST['categories'] even if I selected multiple categories. I tried dumping the request object and I can see that the categories is showing something like: u'categories': [u'3', u'4', u'2'] I tried calling the request._get_post() and it did return only 1 category, hence the request.POST['categories'] returns only 1. Anybody who knows what's happening and how to fix it?

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  • Is there a design pattern for this ?

    - by ytrewq
    I have a component that needs to call a specific service depending on the input it receives. So my component has to look at the input and based on a configuration that says "for this input call this service with this data" needs to call the proper service. The services have a common signature method and a specific one (each). I thought about an abstract class that includes the signatures for all three methods. The implementation for the two services will override all three methods (throwing NotImplementedException for the methods that are not supported by current service). A component that could be initialized with a map (that for each input type will have the type of the service to be called) will also be defined. Do you have a better approach to cope this scenario ?

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