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  • Using my old PC as a web/file server?

    - by Garrett
    I have an old desktop computer that I've been trying to sell for AGES. I guess nobody is looking for computers because it was advertised at a dirt cheap price on craigslist, local papers, etc. Anyways, I was wondering if it would be worth it to set it up as a home file server, a web dev server (I have a web host for actual production use), and maybe host a few server applications (ex: ventrillo). The computer is actually an old Dell that I cannibalized after the motherboard being destroyed by lightning, so it has fairly new parts in it. The specs are: P4 3.4GHz w/ HT and Artic Cooling Freezer 7 3GB DDR2 533 RAM 80GB hdd (will upgrade the hard drive if it's even worth using as a server) basic dvd rom 430 Watt Thermaltake PSU (it might be important to note that it is only 60% efficiency) ATI Radeon x600 256MB Antec 300 case It's not a really beefy machine, I just can't see giving it away or putting it in the corner to just collect dust. I have Windows Server 2008 R2 Standard and I am confident in my skills in operating most Linux operating systems. I'd also be using it to tinker with when I learn new things in my server admin classes (I'm finishing my 2nd year in college at the moment so I'm still learning) Also, my house is quite old and the electrical wiring is pretty poor (it MIGHT be up to code, then again, where I live most people don't even know what regulations are or let alone know how to spell it...) Would it be safe to leave it running all day and is it going to run up my electric bill because of the PSU efficiency? I only have 5mbit cable internet, but I won't be running very bandwidth intense services on it so it should be ok. I should elaborate on why I am concerned about the power. The circuits should be fine, but I'm more concerned about fire hazard. What is the likelihood that the server could cause an electrical fire? Again, thank you all for the feedback!

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  • Computer sending data while turned off

    - by Nicklas Ansman
    I have a some what strange problem (which could have and easy and obvious solution for all I know). My problem is that when I've booted ubuntu (now 10.4 but same problem with 9.10) and turns it off it starts sending a HUGE amount of data via the ethernet cable, so much in fact that my router can't handle it and stops responding. As far as I can tell the computer is completely turned off with no fans spinning. I can add that if I boot windows I do not have this problem, just when exiting ubuntu. There are two "fixes" for my problem: Pull the ethernet cable until the next boot Turn off power to the PSU and wait for the capacitors to unload Is there anyone who knows what could be going on? I'd be happy to post some logs or conf-files. Currently I'm using the ethernet port on my motherboard which is a Asus P6T Deluxe V2 with an updated version of the BIOS (maybe not the latest but since it only happens when I've been in ubuntu I don't wanna mess with the BIOS too much). Regards Nicklas ---------Update 1---------- The router is a D-Link DIR 655 with the latest firmware. ---------Update 2---------- I've now reinstalled ubuntu (with 10.4) and I still experience the same problem.

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  • Why do manufacturers not show all hardware power usage?

    - by Drew
    I find it slightly more difficult to build a computer when I do not know how much power is needed for a component. When selecting a power supply for a computer, it is difficult to know how large of one to get. You don't want to go too large for cost reasons and circuit reasons, but you don't want to go too low and not be able to properly use every component. For instance, a graphics card might say "Minimum of a 500 Watt power supply. (Minimum recommended power supply with +12 Volt current rating of 30 Amps.)" But it really needs 360W (12V * 30A). So why don't they just say "Uses 360W max and xxxW peak"? Processors, I have noticed are good at reporting their power usage, but aside from processors and sometimes graphics cards, power usage is easily found. What is the power consumed by the Blu-ray / DVD drives? By the HDDs/SSDs? By the Mobo? etc. Why are these questions not easily answered when building a machine?

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  • Isolating a computer in the network

    - by Karma Soone
    I've got a small network and want to isolate one of the computers from the whole network. My Network: <----> Trusted PC 1 ADSL Router --> Netgear dg834g <----> Trusted PC 2 <----> Untrusted PC I want to isolate this untrusted PC in the network. That means the network should be secure against : * ARP Poisoning * Sniffing * Untrusted PC should not see / reach any other computers within the network but can go out the internet. Static DHCP and switch usage solves the problem of sniffing/ARP poisoning. I can enable IPSec between computers but the real problem is sniffing the traffic between the router and one of the trusted computers. Against getting a new IP address (second IP address from the same computer) I need a firewall with port security (I think) or I don't think my ADSL router supports that. To summarise I'm looking for a hardware firewall/router which can isolate one port from the rest of the network. Could you recommend such a hardware or can I easily accomplish that with my current network?

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  • incorrect password when computer is locked

    - by cyntaxx
    Hi there, I have running a Windows XP SP3 Machine and I can't login after I have locked my Workstation. I changed my password and installed last Updates from Microsoft last Friday. When Windows comes up, there is no problem to login. But after I locked it, it tells me that my password is wrong. I pushed the client again into the domain, but doesn't help. Thanks, cyntaxx

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  • Turn computer into DAS (Direct Attached Storage)

    - by Damon
    Can we build a direct attached storage by taking a computer/server, adding an HBA, and installing some appropriate software? We would use Debian as a host OS for both the DAS and the server. If so, what software do we use? And do we simply need a HBA for the DAS and the Server? Or do we need more hardware? The goal is to use an older server that does not have enough room for drives but does have ECC memory, server processors, redundant power supplies, dual nics, etc. Then find any boxes, server or not, the key being having enough room for 8-12 drives, fans, etc. and turning them into a DAS; build two of these DAS's and have them connected to the server. Eventually we want to have two servers using DRBD and associated services like heartbeat and pace maker to create an HA setup for our server(s) but that will take a long time to configure since I have no experience with anything related to DRBD (yet) and have a learning curve I have to get past, not to mention the additional cost of more hardware (two servers vs one).

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  • Finding Bluetooth link key in Windows 7, to double pair a device on dualboot computer

    - by Ilari Kajaste
    How can I dig up the Bluetooth link key for a paired device in Windows 7? Is this something that is dependent on the Bluetooth stack I'm using (Toshiba), or is there a generic place to store these in Windows 7? Note: I'm not talking about the six-digit code usually typed by the user during pairing - that is worthless since it's discarded after pairing process. What I mean is the 128-bit link key that the devices exchange during pairing, and use thereafter to encrypt all their Bluetooth traffic. Background: I dualboot Windows 7 / Ubuntu on my laptop, and I would like to have my phone paired to both OS's. Since the dualbooting computer has only one Bluetooth adapter and thus only one Bluetooth address, I cannot do two pairings to the phone, since on the second pairing (Windows) the phone just replaces the previous pairing (Linux) to the same Bluetooth address. A thread on Ubuntu forums pointed me to what I have to do - pair first on Linux, then on Windows, and then replace the link key on Linux side with the one Windows negotiated. I can find the Linux side pairing key from /var/lib/Bluetooth/[BD_ADDR]/linkkeys - no problems there. However, on Windows side I can't find the key. According to the forum post, on Windows side the key should be in SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\[BD_ADDR] but while that registry key does exist, it has no subkeys. (And a similar registry path in ControlSet001 didn't have any subkeys either.) One thing I've been instructed to do is to capture all events during pairing with Sysinternals Process Monitor. I did this, but I haven't been able to find any useful information from the captured events, not even by exporting the data to a huge XML and grepping that with the BD_ADDRs (with or without colons). So how could I find the link key for a paired device in Windows 7? Some reference information: Wikipedia: Bluetooth, Security Now: Bluetooth security

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  • Find whether TV supports S Video

    - by Vik
    Hello Freinds I have a TV (some unknown model) which has 3 sockets to insert 3 wires red, yellow and white. A DVD Player can be connected to the TV using sockets and the TV displays that the TV is in AV mode when DVD is running. Now i have a Desktop which has a S Video Port and i have a wire to connect the S Video port from my computer to those red, yellow and white sockets using appropriate pins. Now i have searched all over the remote and it does not switches to S Video Mode, it has only 2 modes of operation i.e. 1 Cable Connection (Third Party DTH Receiver receives channels and i pay subscription) and 2 AV Mode. It does not have S Video Mode or any other mode. Now my question is whether i can connect the S Video cable from my desktop to the above described TV or i should look for a new TV if i wish to connect the S Video from Computer to TV or there is any sort of converter that can help? I did tried connecting the S Video cable from Desktop to TV, but it did'nt worked. TV kept on displaying Blue Screen of AV Mode. Regards

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  • Mapped network drive missing from My Computer and Explorer

    - by matt wilkie
    On a Windows XP Pro SP3 machine one network drive refuses to show up in My Computer or Explorer. The missing drive letter is G:, if that matters. Other mappings work fine. Other profiles one the same machine have no problem mapping G:. I can access the G: just fine typing it into the address bar or in CMD shell. I've used TweakUI to toggle hide/show G: with no difference. TweakUI says G: should be visible. I've logged off,on between toggles to make sure the settings are taking effect. I've looked at reg key [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer] and made sure it's zero'd. [insert ref link here] We've limped along with this broken setup for some time, just working around it, but some applications do not allow typing in a path when choosing a place to save files and it's reached the point where it's intolerable. So, anyone have any idea why XP won't show this drive letter? or how to fix it?

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  • Mac OS X in Virtualbox says "You need to restart your computer"

    - by humoeba
    I've been trying to figure out for the past week how to get Snow Leopard reliably running in a VM. Right now I am using VirtualBox, and it runs fine for a while, but every once in a while (happened 3 times in the last few hours) I get the "You need to restart your computer" message. Unfortunately, it hasn't even lasted long enough to finish installing the operating system yet. I first tried VMWare, which was a pain to set up. I got it running ok, operating system installed, with the guest tools. Every once in a while though, it just stops running. I click inside the VM, and there's no mouse. It doesn't respond to keyboard input either. I have to reset the VM to get a response. I'm wondering if this is the same error. This happens with both Workstation and Player. Here is the tutorial I used for VirtualBox: http://www.sysprobs.com/iboot-loader-virtualbox-install-snow-leopard Here's the tutorial I used for VMWare: http://bobhood.wordpress.com/2009/12/18/welcome-to-snow-leopard-mac-os-x-10-6-and-vmware-workstation-7/ I'm using an iso for Mac OS X 10.6.3. I have an HP Pavilion dm4 with an Intel Core i7 M640 running Windows 7; VT is turned on. Using VirtualBox 4.0.4 and VMWare Workstation 7.0.1 and VMWare Player 3.0.1 Does anyone know what might be causing this error or how I can fix it? Thanks.

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  • Connect trough remote computer connection

    - by Didac
    First, sorry for my english and my poor knowlodge of this subject. I have a dedicated server placed in Germany (windows 2008 R2) and I live in spain. I would like to access internet from my home computer (Windows 7 Pro x64), trough my server in Germany, so I can use a German IP, what I need some times. I have complete acces in to both computers, but I just don't know where to start. (My knwoledge is limited to software development :/ ) I'd like to know where to start, if I need to create a VPN and so.. Thanks in advance! Update 1 I tried a lot of options of OpenVPN, but I sadly I know nothing abuot networking, so I have to accept I do not know what I'm doing :( Here are my config files (note most of the options are from the sample config files). server.conf #server config file start port 1194 proto udp dev tun server 10.0.0.0 255.255.255.224 #you may choose any subnet. 10.0.0.x is used for this example. ca "C:\\Program Files (x86)\\OpenVPN\\easy-rsa\\keys\\ca.crt" cert "C:\\Program Files (x86)\\OpenVPN\\easy-rsa\\keys\\server.crt" key "C:\\Program Files (x86)\\OpenVPN\\easy-rsa\\keys\\server.key" dh "C:\\Program Files (x86)\\OpenVPN\\easy-rsa\\keys\\dh1024.pem" push "redirect-gateway def1" push "dhcp-option DNS 8.8.8.8" #the following commands are optional keepalive 10 120 comp-lzo persist-key persist-tun verb 5 #config file ends client.conf #client config file start client dev tun proto udp remote 176.9.99.180 1194 resolv-retry infinite nobind persist-key persist-tun ca "C:\\Program Files (x86)\\OpenVPN\\easy-rsa\\keys\\ca.crt" cert "C:\\Program Files (x86)\\OpenVPN\\easy-rsa\\keys\\client1.crt" key "C:\\Program Files (x86)\\OpenVPN\\easy-rsa\\keys\\client1.key" ns-cert-type server comp-lzo verb 5 explicit-exit-notify 2 ping 10 ping-restart 60 route-method exe route-delay 2 # end of client config file And here's the server's network settings: IP address: 176.9.99.180 Subnet mask: 255.255.255.224 Default gateway: 176.9.99.161 Preferred DNS server: 127.0.0.1

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  • Computer class or home teaching for kids?

    - by JMarsch
    I want to teach my son to be a strong PC user. I could try to strike out on my own for this, but I was wondering if there is a good online (or book based) course for this. Like most kids, he's proficient with Google, YouTube, and Minecraft, but he's very curious, and I would like to teach him more. Even some basic excercises, like working with the file system would be good for him (i would need some help to not make it boring).

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  • Windows 7 can't find Ubuntu computer by hostname

    - by endolith
    I got a new Windows 7 machine, and was using VNC, SSH etc to connect to my Ubuntu machine, and it worked fine previously connecting to the Ubuntu computer's hostname. Now it doesn't work if I use the machine's hostname, but it does if I use the local IP or DynDNS name. I can also access it from my Android phone using the local hostname over SSH. If I try to connect with SSH to the hostname, it says "Host does not exist". VNC says "Failed to get server address". NX says "no address associated with name", and I don't see it in Windows' "Network" folder. I've rebooted everything. I've turned off Windows firewall. It was working fine a few days ago, but now it's not. How do I figure out what's blocking it? Aha: It probably has something to do with Samba. I reset the Samba configuration the other day, and apparently this can affect it. http://ubuntu-virginia.ubuntuforums.org/showthread.php?t=1558925 I tried commenting out "encrypt passwords = No" as described there, but it still doesn't work.

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  • Computer does not boot, often

    - by tam
    I've ran into a issue with my computer that it does no longer reach POST, but simply powers on for a fraction of a second and powers off. But this is not always, some times it boots just normally and it works as it should, no issues with not enough power or anything. But as soon as I turn it of, I can not turn it back on, but then again at some random point it just powers up again, and resumes normal operation. If I disconnect the 8pin ATX connector from the motherboard, it powers up, fans and disks spinning normally until I power it off again. So this problem only happens when ATX is connected, which seems odd, I normally always saw this kind of an error if ATX was not connected, but here it's the exact opposite. It also does not emit any sound on the buzzer, except the normal beep, when it powers up normally. I have already tried: Remove graphics card Remove one and/or all RAM sticks Disconnect everything non-essential, even hard drives Clear CMOS I have not yet tried to remove all components and tried to boot everything outside of the case, because I did not have the time to disassemble and bleed the water loop. However, I can confirm that nothing is stuck underneath the motherboard, not is any of those brass raisers touching the board where it should not. Specs: Gigabyte GA-970A-UD3 AMD FX6300 ATI HD7850 I think this should be enough for this issue.

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  • Computer hangs at BIOS screen. Cannot enter setup

    - by d2jxp
    I have an HP Pavilion a6500f (it's a year out of warranty) and it's hanging on the blue HP BIOS screen. If I mash F10 while it's starting up, it will say "Entering Setup..." but I will see no results. It will hang there and not do anything. If I actually wait until I can see the screen and then hit F10, there's no response at all and the computer will sit at the BIOS menu. I've dusted and cleaned it out, reseated the memory, switched the RAM slots, and reset the CMOS battery using the reset jumper. I'm out of ideas. I'm pretty sure it's not a hard drive issue, since my problem is at the BIOS. After this post, I'll disconnect the hard drive and try to just boot without it. Anyone have any other ideas? Edit: Okay, so I tried disconnecting the hard drive and now I can get back into the BIOS. I reconnected it and I'm locked out again. So the problem is my hard drive.. I guess I should delete this post unless someone has any ideas as to what's wrong with the drive?

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  • Need help toubleshooting PC

    - by brux
    I have had problems since my dog pee'd on my computer. Problem: loads windows fine, at random intervals from 5 minutes to 30 minutes it restarts itself. There is nothing in the event log such as errors, no BSOD, just cold restart. after restarting - sometimes- it POST's and restarts itself at the end of POST. It will do this many times and then finally load windows. The cycle then begins again, it will restart eventually. What I have done: I thought it was HDD at first, since this is the only part of the computer which actually got wet with any fluid ( the case is off the PC and the dog pee'd down the front where the HDD is located). Seatool, the seagate HDD tool, found errors when I ran it inside windows, so I ran it in DOS mode from boo-table USB and ran it. It found the same number of errors and fixed them all. I ran the scan again and it says "Good". I loaded windows and ran the scan and it also said "Good there. So the HDD appears to be fine but the problem persists, random restarts. What else could this be? I have taken the computer apart and cleaned everything and also taken the PSU apart and cleaned it thoroughly. The problem still persists, what should my next steps be?

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  • Computer randomly shuts itself off

    - by Decency
    I have not been able to determine a pattern for why this happens, despite my best efforts. I've attempted to run it on full power with Prime95 and this doesn't trigger a restart. Generally the restarts occur while I'm playing games, watching videos, or even just having multiple tabs open in a browser. However, I often play processor intense games for hours without any restarts occurring, and sometimes they'll happen 3-4 times in an hour during less intense activity, so I don't think that is the problem. I imagine it has something to do with overheating or power consumption so I've been monitoring CPU temperature and cleaning with compressed air, but the problem keeps happening. I don't know how to track power consumption, and assume that this is the problem. Whenever this occurs, the sound gets stuck in a short loop of whatever was playing at the time, though restarts also occur when nothing is playing. Here is a screenshot of temperatures: and under load: Here's the parts list: http://secure.newegg.com/WishList/PublicWishDetail.aspx?WishListNumber=10546754 As shown in the list, the case includes a 585W Power Supply, which I've been told should be plenty. I built the computer myself with a friend's guidance but it's very possible I did something wrong. Right now I'm looking into ensuring that I have the latest drivers for all components. Any help would be appreciated- thanks.

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  • Standing and sitting while using a computer at work

    - by Adam Batkin
    I would like to be able to comfortably switch between sitting and standing while at work (I'm a software developer, so I spend most of my day in front of a computer). For the past couple of months I have been using a large elevated stand that sits on my desk (designed expressly for this purpose) containing my keyboard and mouse, and my monitors have been raised as high as possible and aimed upwards. So I can stand all day and I'm pretty comfortable (my right wrist may be at too much of an angle when it's on my mouse, but that's a separate issue). The only problem is that sometimes I want to be able to sit. I can easily place my keyboard and mouse back down under the elevated stand, but I have to look up pretty steeply and that is uncomfortable and makes it difficult to see the screens since they are tilted upwards. My monitor mounts are difficult to adjust quickly/easily, so I can't just re-aim them. I would of course love one of those hydraulic standing/sitting desks (cost isn't the problem). But I'm in a row of "trader-style" desks where it's basically a very long surface with people sitting at 6-foot intervals. What type of equipment do you recommend? I suppose the best thing would be some sort of monitor stand (it must be able to hold 2-3 LCDs) that can easily be lowered and raised. But any other suggestions are also welcome.

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  • Finding bluetooth link key in Win7, to double pair a device on dualboot computer

    - by Ilari Kajaste
    How can I dig up the bluetooth link key for a paired device in Win7? Is this something that is dependent on the bluetooth stack I'm using (Toshiba), or is there a generic place to store these in Win7? Note: I'm not talking about the six-digit code usually typed by the user during pairing - that is worthless since it's discarded after pairing process. What I mean is the 128-bit link key that the devices exchange during pairing, and use thereafter to encrypt all their bluetooth traffic. Background: I dualboot Win7 / Ubuntu on my laptop, and I would like to have my phone paired to both OS's. Since the dualbooting computer has only one bluetooth adapter and thus only one bluetooth address, I cannot do two pairings to the phone, since on the second pairing (windows) the phone just replaces the previous pairing (linux) to the same bluetooth address. A thread on Ubuntu forums pointed me to what I have to do - pair first on linux, then on windows, and then replace the link key on linux side with the one windows negotiated. I can find the linux side pairing key from /var/lib/bluetooth/[BD_ADDR]/linkkeys - no problems there. However, on windows side I can't find the key. According to the forum post, on windows side the key should be in SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\[BD_ADDR] but while that registry key does exist, it has no subkeys. (And a similar registry path in ControlSet001 didn't have any subkeys either.) One thing I've been instructed to do is to capture all events during pairing with Sysinternals Process Monitor. I did this, but I haven't been able to find any useful information from the captured events, not even by exporting the data to a huge XML and grepping that with the BD_ADDRs (with or without colons). So how could I find the link key for a paired device in Win7? Some reference information: Wikipedia: Bluetooth, Security Now: Bluetooth security

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  • Running computer from separate room

    - by Dan
    I want my computer to be in the basement, but to use it on the first floor. Which cables should I run through the floor? Can some be wireless or other methods? Here are some of the options I've thought of: Basic: Run DVI, usb (mouse), usb (keyboard), and audio cable (4 cables) USB Hub option: Run DVI, and 1 usb, then using a usb hub split it into mouse, keyboard, maybe even audio (2-3 cables) HDMI Option: If I get a new video card and monitor that supports HDMI, would I be able to run both audio and video through it? Would the monitor have to have an audio out? Also there is a lot of extra bandwidth in the HDMI cables, could I send two monitors on 1 cable or would I have to use 2 cables? How about sending mouse/keyboard through the HDMI cable? I see a lot of monitors with USB hubs built in, but I assume I'd still have to wire HDMI + 1 USB cable to use the USB hubs? X Terminal Machine/Thin Client: I don't really know much about this option. Not sure if it would allow me to run graphics acceleration and watch movies, does anyone know more details about what this would allow me to do? Other options: Any other ways to do this? Can any of this be wireless?

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  • How do people type different languages into computer?

    - by pecker
    Hello, We have English keyboards. I never saw any other keyboard in my life. I've been wondering for a long time. How do people in Korea, China, Russia, Muslim countries and some European countries where English is less known. Do they have keyboards in their native language? I mean are the keyboard directly manufactured in their native language. Or do they use some kind of keyboard mapping softwares to acheive the task. I've been searching in Google images to have a glance at their computers but didn't find any real key pads for computers/smartphones. If they have some non-English keyboard. Then how would they type web URLs? URLs possible in other languages also? If they have to type English URLs then it also means that they need to know English. I've seen in some movies that they have all their softwares, windows have text in their native language. How do they have some different language? I feel lost & confused. If you have any screenshots / pics of such non-english computer please post. I want to see one.

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  • Setting up a virtual ftp directory that points to another computer

    - by AngryHacker
    I have II5 sitting on an old Windows 2000 Professional box. It has an FTP site there that allows me to access files. It works great, no problem at all. However, now I need to setup a virtual directory that points to a share on another computer on the network (running Windows XP Tablet Edition). The share requires a user name and password. The network is a simple workgroup (i don't have any domains or any of that). What is the correct procedure for that? I've tried setting a share via UNC and typing in the UserID/Password when asked. But when I finished, the virtual machine showed up as an error in the IIS Manager and couldn't access it. I mapped the share onto a drive and then tried to setup a virtual directory with this drive. Same result. Is there something simple I am missing? Would upgrading any part of the picture help at all?

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  • excel date range help please

    - by Mark
    I need help with either a formula or a macro to help automate a grade sheets dates. We have class every monday or wednesday only. I would like to vlookup from a input table of each quarters date range (example Sept. 10 - Oct 24 and the code auto insert the date of every monday and wednesday in a row at the top of my grade sheet. Every year I use the same excel workbook I built to average and rate the grading with no problem, however i can't seem to get this one right. Any help would be greatly appreciated. Currently I have to enter each date by hand. Thanks Again for any help.

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  • Corrupted Laptop - Transfer Data Without My Computer (explorer.exe) Using Command Line

    - by nicorellius
    I have a laptop (Toshiba Satellite) that is pretty messed up. The person this belongs too already replaced it with a new machine. My job is to transfer all her data from this machine to disk so that I can transfer it to her. She doesn't want to lose any data (understandably so). Any operation I attempted (i.e., double clicking on any folder icon, like My Documents, My Computer, etc) resulted din a complete crash. The only good news is that I can actually start and navigate around using the command line. Also, I can access the internet. I have a network, so if I can map the drives I can get this thing figured out (hopefully). Also, I tried a USB drive but I couldn't figure out how to access it from the command line. Two questions (I need to use the command line for these): How would I go about accessing the USB drive and how can I map the shared drives on my network so that I may cd to that directory for use of the copy command?

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  • How should bug tracking and help tickets integrate?

    - by Max Schmeling
    I have a little experience with bug tracking systems such as FogBugz where help tickets are issues are (or can be) bugs, and I have some experience using a bug tracking system internally completely separate from a help center system. My question is, in a company with an existing (home-grown) help center system where replacing it is not an option, how should a bug tracking system (probably Mantis) be integrated into the process? Right now help tickets get put in for issues, questions, etc and they get assigned to the appropriate person (PC Tech, Help Desk staff, or if it's an application issue they can't solve in the help desk it gets assigned to a developer). A user can put a request for small modifications or fixes to an application in a help ticket and the developer it gets assigned to will make the change at some point, apply their time to that ticket, and then close the ticket when it goes to production. We don't currently have a bug tracking system, so I'm looking into the best way to integrate one. Should we just take the help tickets and put it into the bug tracking system if it's a bug (or issue or feature request) and then close the ticket if it's not an emergency fix? We probably don't want to expose the bug tracking system to anyone else as they wouldn't know what to put in the help center system and what to put in the bug tracker... right? Any thoughts? Suggestions? Tips? Advice? To-dos? Not to-dos? etc...

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