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  • Using rsync to migrate files between windows servers: problems with Excel spreadsheets

    - by HorusKol
    We've been migrating about 220 GB of data from a Windows 2003 Server to a Windows 2008 Server, and because of the time it would take to copy that data and the necessity of keeping it available for users, I came up with the idea of using rsync on an Ubuntu server to broker the migration. (I might have gone for a proper Windows solution - but the applications I found were a bit pricey for a one-shot like this - and permissions are not a problem). All well and good - and today I'm making the last sync and confirming that the new server is up-to-date using diff, but I"ve noticed an odd thing with Excel spreadsheets (.xls). Every instance of an Excel spreadsheet that has already been copied in a previous in a previous synchronisation is being marked as "already up-to-date" by rsync. However, when I then run a diff, I'm told that the files differ. I'm manually copying them, as there are but a handful, but I was wondering what might be causing this. No other filetype in the entire 220 GB tree has had any problem like this - just the Excel/xls files. It'd be great if someone could come up with an explanation.

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  • Migrating JBoss installation and install it on a PHP server

    - by David Martinez
    I'm configuring a new dedicated server that is going to run 3 sites, 2 of then are migrating from a old server. Each site have it's own domain and dedicated ip. 2 of this sites are already up and running on php (one of then use cakePHP), the third site is a migration from an old server and it runs on JBoss. 1) Is it possible to have both Jboss and php running on the same Apache instance, or would I have to install a new one? 2) Can I just move the old JBoss server directory to the new server and start the server with the shell script? From what I red here JBoss is distributed as a zip/tgz file with the server structure, so moving it from the old server to the new one should be the same. I want to do this because the old server is already configured, and it have 2 JBoss instances. I didn't develop this site and I don't have experience with JBoss. I have some documentation of the site, but it is not much, mostly server structure and the technology they used. The new server runs on CentOS with CPanel, I have full root access to the server. This question is similar to this one How can I run JBoss Application Server and Apache on the same server? but there he didn't have a dedicated IP for each domain.

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  • Web based KVM management for Ubuntu

    - by Tim
    We've got a single Ubuntu 9.10 root server on which we want to run multiple KVM virtual machines. To administer these virtual machines I'd like a web based KVM management tool, but I don't know which one to choose from the list of tools mentioned on linux-kvm.org. I've used virsh & virt-manager on my desktop, but would like a web interface for the server. I tested ConVirt on my desktop, but it failed to pickup KVM machines from virsh / virt-manager, and I could not get KVM virtual machine import to work (only Xen). oVirt looks good, but I can't find out if and how I can install it on Ubuntu 9.10.. (And I'd really rather not waste another few days on testing stuff that might not work in the end.) Can anyone recommend any good web based KVM management tools that are easy to install on Ubuntu 9.10? I'm looking for something that will also allow me to run other services like apache and postgresql besides hosting virtual machines, so preferably fairly lightweight & no dedicated OS installs. We don't need any professional clustering / migration or anything, just something that will let us create, start, inspect, administer & stop virtual machines from a web page. Best regards, Tim Update: Anyone have any suggestions? It's awfully quiet here..

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  • Reusing slot numbers in Linux software RAID arrays

    - by thkala
    When a hard disk drive in one of my Linux machines failed, I took the opportunity to migrate from RAID5 to a 6-disk software RAID6 array. At the time of the migration I did not have all 6 drives - more specifically the fourth and fifth (slots 3 and 4) drives were already in use in the originating array, so I created the RAID6 array with a couple of missing devices. I now need to add those drives in those empty slots. Using mdadm --add does result in a proper RAID6 configuration, with one glitch - the new drives are placed in new slots, which results in this /proc/mdstat snippet: ... md0 : active raid6 sde1[7] sdd1[6] sda1[0] sdf1[5] sdc1[2] sdb1[1] 25185536 blocks super 1.0 level 6, 64k chunk, algorithm 2 [6/6] [UUUUUU] ... mdadm -E verifies that the actual slot numbers in the device superblocks are correct, yet the numbers shown in /proc/mdstat are still weird. I would like to fix this glitch, both to satisfy my inner perfectionist and to avoid any potential sources of future confusion in a crisis. Is there a way to specify which slot a new device should occupy in a RAID array? UPDATE: I have verified that the slot number persists in the component device superblock. For the version 1.0 superblocks that I am using that would be the dev_number field as defined in include/linux/raid/md_p.h of the Linux kernel source. I am now considering direct modification of said field to change the slot number - I don't suppose there is some standard way to manipulate the RAID superblock?

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  • Fresh install CentOS 6.4 64b with directadmin slowly consumes all memory and crashes

    - by Coen Ponsen
    Dear server fault community, This is my first question on server fault, i'm new to server (mis)configuration so please forgive me for asking something stupid :) I'm running Directadmin on a CentOS 6.4 64b with 4GB memory and over 10000Gh virtual machine. I migrated my websites because my former vps couldn't keep up anymore. Only half of the websites from this 1GB machine were migrated jet. So the migration is still in progress and already my server crashes every day. The server performance up until that moment is perfect. The directadmin log files show nothing out of the ordinary. Yesterday only the mysql server crashed but it also crashed the entire machine before. The memory usage in DA seems to be normal: directadmin directadmin (pid 3923 22158 22159 22160 22161 22162 )8.75 MB dovecot dovecot (pid 3851 ) 47.8 MB exim exim (pid 1350 ) 1.29 MB httpd (pid 21525 21528 21529 21530 21531 21532 21546 21571 21742 21743 21744 )490.4 MB mysqld mysqld (pid 1299 ) 287.8 MB named named (pid 3807 ) 16.3 MB proftpd proftpd (pid 1481 ) 1.91 MB sshd sshd (pid 1173 21494 ) 5.16 MB Restarting services immediately frees up memory, but slowly over time the memory usage increases(about 24 hours to crash). The commands: # sync # echo 3 > /proc/sys/vm/drop_caches Will free al memory correct. I could just create a cronjob but it seems the wrong way around to me. I can't seem to pinpoint the cause. Any advices, references or tips are highly appreciated! Greetings, Coen edit: free -m : after drop_caches: total used free shared buffers cached Mem: 3830 735 3095 0 0 21 -/+ buffers/cache: 712 3117 Swap: 991 0 991 I'll post another one this evening.

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  • Exchange emails not delivering for one user

    - by Cylindric
    We have an Exchange infrastructure going through a migration from 2003 SP2 (call it ExOld) to 2010 (ExNew). All users are now on the new server, but mail is still being directed to ExOld until testing is complete. ExNew sends emails directly to the internet. For one particular user, emails don't seem to be being reliably delivered, but the odd thing is that it's not all emails. I can see external emails in his inbox. If I send an internal email it works fine. If I send an email from Gmail to him it doesn't get through. If I telnet from outside to ExOld I can send an email to him. If I telnet from outside to ExNew I can send an email to him. This is a transcript that results in a successful send: 220 ExOldName Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at Mon, 22 Oct 2012 10:55:26 +0100 EHLO test.com 500 5.3.3 Unrecognized command EHLO test.com 250-ExOldFQDN Hello [MyTestExternalIp] 250-TURN 250-SIZE 250-ETRN 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-8bitmime 250-BINARYMIME 250-CHUNKING 250-VRFY 250-X-EXPS GSSAPI NTLM LOGIN 250-X-EXPS=LOGIN 250-AUTH GSSAPI NTLM LOGIN 250-AUTH=LOGIN 250-X-LINK2STATE 250-XEXCH50 250 OK MAIL FROM:[email protected] 250 2.1.0 [email protected] OK RCPT TO:[email protected] notify=success,failure 250 2.1.5 [email protected] DATA 354 Start mail input; end with . Subject:Test 1056 Test 10:56 . 250 2.6.0 Queued mail for delivery quit 221 2.0.0 ExOldFQDN Service closing transmission channel Emails go through Symantec Cloud, but their "Track and Trace" shows the messages going through, with a "delivered ok" log entry. 2012-10-22 09:19:56 Connection from: 209.85.212.171 (mail-wi0-f171.google.com) 2012-10-22 09:19:56 Sending server HELO string:mail-wi0-f171.google.com 2012-10-22 09:19:56 Message id:CAE5-_4hzGpY2kXFbzxu7gzEUSj5BAvi+BB5q1Gjb6UUOXOWT3g@mail.gmail.com 2012-10-22 09:19:56 Message reference: 135089759500000177171130001194006 2012-10-22 09:19:56 Sender: [email protected] 2012-10-22 09:19:56 Recipient: [email protected] 2012-10-22 09:20:26 SMTP Status: OK 2012-10-22 09:19:56 Delivery attempt #1 (final) 2012-10-22 09:19:56 Recipient server: ExOldIP (ExOldIP) 2012-10-22 09:19:56 Response: 250 2.6.0 Queued mail for delivery I'm not sure where to look on the old (or new) server for information as to where the mails are ending up.

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  • Can we do a DNSSEC 101? [closed]

    - by PAStheLoD
    Please share your opinions, FAQs, HOWTOs, best practices (or links to the one you think is the best) and your fears and thoughts about the whole migration (or should I just call it a new piece of tech?). Is DNSSEC just for DNS providers (name server operators)? What ought John Doe to do, who hosts johndoe.com at some random provider (GoDaddy, DreamHost and such)? Also, what if the provider's name server doesn't do automatic signing magic, can John do it manually? In a fire-and-forget way, without touching KSKs and ZSKs rollovers and updating and headaches?) Does it bring any change regarding CERT records? Do browsers support it? How come it became so complex? Why didn't they just merged it with SSL? DKIM is pretty straightforward, IANA/IETF could've opted for something like that. (Yes I know that creating a trust anchor would be still problematic, but browsers are already full of CA certs. So, they could've just let anyone get a cert for a domain for shiny green padlocks, or just generate one for a poor blue lock, put it into a TXT record, encrypt the other records and let the parent zone sign the whole for you with its cert.) Thanks! And for disclosure (it seemed like the customary thing to do around here), I've asked the same on the netsec subreddit.

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  • How to extract attachments from Exchange 2003 database

    - by John
    I have an ancient Exchange 2003 server that I'm getting ready to retire. All user accounts have been migrated to Google Apps for Business, so no new mail is being sent or received on the server. There are less than 50 accounts on the server, but some are very large so that the whole Exchange database is between 10 and 20 GB. The largest account has over 100,000 messages. I believe that in the migration to Gmail, some attachments were not migrated. For peace of mind, I'd like to get the attachments out of the Exchange database. The only way I know of to do this is to set up a 2nd computer with Outlook on it, set up one of the accounts, and then sync the whole mail history and get the attachments out that way. Is there something simpler that I can do? Here are two possibilities: An Exchange attachment retrieval tool/script that pulls attachments for all accounts directly out of the Exchange database. An Exchange PST exporter tool/script that will export PST files for all accounts so that I can just load the PST files into Outlook at will.

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  • Is there any way to synchronize AD users with Office 365 but still be able to edit them online?

    - by Massimo
    I'm performing a migration to Office 365 from a third-party mail server (MDaemon); the local Active Directory doesn't include any Exchange server, and never had any. We will need directory synchronization in order to enable users to log on to Office 365 using their domain credentials; but it seems that as soon as you enable directory synchronization, you can't perform any action anymore on Office 365 users: all changes need to be made on the local Active Directory, and then replicated by the synchronization process. For ordinary users with a single e-mail address and standard features, this is not a big problem; but what about users which need an additional address? What if I need to configure some nonstandard setting, like "hide from address list" or a custom mailbox quota? From what I've gathered, the only supported way to do this, as you can't directly edit Office 365 objects anymore after synchronization is enabled, is to extend the local AD schema with Exchange attributes, and then manually edit them (!). Or, you can install at least one local Exchange server, and then use the Exchange administrative tools to configure the required settings. Is this correct or am I missing something? Is there any way to synchronize user accounts and password, but still be able to edit user settings directly in Office 365? If not (everything really needs to be set locally and then synchronized), is there any simpler way to do this than manually editing LDAP attributes or installing a local Exchange server?

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  • Migrating ODBC information through a batch file

    - by DeskSide
    I am a desktop support technician currently working on a large scale migration project across multiple sites. I am looking at a way to transfer ODBC entries from Windows XP to Windows 7. If anyone knows of a program or anything prebuilt that already does this, please redirect me. I've already looked but haven't found anything, so I'm trying to build my own. I know enough basic programming to read the work of others and monkey around with something that already exists, but not much else. I have come across a custom batch file written at one site that (among other things) exports ODBC information from the old computer and stores it on a server (labelled as y: through net use at the beginning of the file), then later transfers it from the server to a new computer. The pre-existing code is for Windows XP to XP migrations. Here are the pertinate bits of code: echo Exporting ODBC Information start /wait regedit.exe /e "y:\%username%\odbc.reg" HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI (and later on) echo Importing ODBC start /wait regedit /s "y:\%username%\odbc.reg" We are now migrating from Windows XP to 7, and this part of the batch file still seems to work for this particular site, where Oracle 8i and 10g are used. I'm looking to use my cut down version of this code at multiple sites, and I'm wondering if the same lines of code will still work for anything other than Oracle. Also, my research on this issue has shown that there are different locations in 64 bit operating systems for 32/64 bit entries, and I'm wondering what effect that would have on the code. Could I copy the same data to both parts of the registry, in hopes of catching everything? Any assistance would be appreciated. Thank you for your time.

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  • How to get a list of Dovecot IMAP users

    - by Colt McCormack
    How do you get a list of users for a dovecot email server that connect via IMAP (as opposed to POP)? Our server is setup to authenticate via LDAP/PAM. Is there an easy way to get a list of the users who are accessing their mail via IMAP, rather than POP? I am about to migrate our server to Google Apps and want to migrate all of the mail for my IMAP users only (couple hundred out of several hundred total users). POP mail will be migrated separately from the client end obviously. I would much rather migrate only the IMAP users rather than the whole domain which would include migrating a bunch of POP mail left in the server that has already been read/sorted/deleted in the client's email program. Migrating all of that extra useless leftover POP mail could waste weeks of migration time. I suppose parsing some logs to see who has connected on an IMAP port (995 or 993) would give me a list would work if someone could help me do that. I know I have the raw dovecot logs, but am hoping for a cleaner solution.

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  • Inexpensive (used) hardware for Xen virtualization test?

    - by Jason Antman
    Virtualization is one of the areas where I could really use some experience. I also run quite a few services (web, mail, dns, etc.) out of my home. Since most of my hardware is getting a bit old (I'm running on stuff that was surplused years ago...) I decided that it's about time I start renewing some things, and also play around with virtualization a bit more. My plan is to setup a SAN box (simple iSCSI target, relatively inexpensive gigE switch), get a pair (for starters) of new servers, and start building some new stuff with Xen, specifically planning on playing with live migration and full virtualization. Does anyone have recommendations for used, older "servers" (really anything in a rack-mount form factor, I'm not too worried about things like iLO/iLOM for the test nodes) that support VT-x/AMD-V? I'm biased to HP, but it looks like they didn't make Proliants with VT-x/Vanderpool processors until G6 (for the DL360) or so, which is way out of my price range. I'm looking in the sub-$300 range (or less, if possible), used, probably Ebay. Any recommendations are greatly appreciated. Edit:And, to catch this before the comments start coming - these are personal systems. I have first-generation Proliants still in use (I got them as corporate surplus in 05, they've been running since then, and probably were running since 01 or 02 prior to being sold). I don't need anything shiny and new - I've got a bunch of old boxes, at least one complete replacement for every model in use, and that's fine for me (and easy on the wallet).

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  • Things to consider when building a continuous integration server?

    - by Dave
    I'm new to continuous integration, but immediately realize its value, and I want to get one set up right away. I have played with TeamCity and have it working in a VM great. Now, I don't want to spend money on another system, so I was planning on just doing the VM again on a faster machine (i.e. my dev system). There are a few questions that come to mind with this: Hard disk allocation - how big should it be? Sure, 60GB seems like more than enough, but people also used to think that we'd never need more than 64KB of RAM Backups - is it even important to back up the integration server? Sure, I guess it's nice so that one doesn't have to go through the entire configuration process again, but I would think that's about it. I could snapshot my VM every time I do a configuration change, and then do a backup of applications only (ignore the buildAgent stuff). Migration - if I want to go away from a VM on my dev system, to a new server, which maybe even runs Windows Server 2003, is it easy enough? Perhaps this is a particular point best suited for StackOverflow.

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  • java memory allocation under linux

    - by pstanton
    I'm running 4 java processes with the following command: java -Xmx256m -jar ... and the system has 8Gb memory under fedora 12. however it is apparently going into swap. how can that be if 4 x 256m = 1Gb ? EDIT: also, how can all 8Gb of memory be used with so little memory allocated to basically the only thing running? is it java not garbage collecting because the OS tells it it doesn't need to or what? TOP: top - 20:13:57 up 3:55, 6 users, load average: 1.99, 2.54, 2.67 Tasks: 251 total, 6 running, 245 sleeping, 0 stopped, 0 zombie Cpu(s): 50.1%us, 2.9%sy, 0.0%ni, 45.1%id, 1.1%wa, 0.0%hi, 0.8%si, 0.0%st Mem: 8252304k total, 8195552k used, 56752k free, 34356k buffers Swap: 10354680k total, 74044k used, 10280636k free, 6624148k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 1948 xxxxxxxx 20 0 1624m 240m 4020 S 96.8 3.0 164:33.75 java 1927 xxxxxxxx 20 0 139m 31m 27m R 91.8 0.4 38:34.55 postgres 1929 xxxxxxxx 20 0 1624m 200m 3984 S 86.2 2.5 183:24.88 java 1969 xxxxxxxx 20 0 1624m 292m 3984 S 65.6 3.6 154:06.76 java 1987 xxxxxxxx 20 0 137m 29m 27m R 28.5 0.4 75:49.82 postgres 1581 root 20 0 159m 18m 4712 S 22.5 0.2 52:42.54 Xorg 2411 xxxxxxxx 20 0 309m 9748 4544 S 20.9 0.1 45:05.08 gnome-system-mo 1947 xxxxxxxx 20 0 137m 28m 27m S 13.3 0.4 44:46.04 postgres 1772 xxxxxxxx 20 0 135m 25m 25m S 4.0 0.3 1:09.14 postgres 1966 xxxxxxxx 20 0 137m 29m 27m S 3.0 0.4 64:27.09 postgres 1773 xxxxxxxx 20 0 135m 732 624 S 1.0 0.0 0:24.86 postgres 2464 xxxxxxxx 20 0 15028 1156 744 R 0.7 0.0 0:49.14 top 344 root 15 -5 0 0 0 S 0.3 0.0 0:02.26 kdmflush 1 root 20 0 4124 620 524 S 0.0 0.0 0:00.88 init 2 root 15 -5 0 0 0 S 0.0 0.0 0:00.00 kthreadd 3 root RT -5 0 0 0 S 0.0 0.0 0:00.00 migration/0 4 root 15 -5 0 0 0 S 0.0 0.0 0:00.04 ksoftirqd/0

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  • Exchange 2013 really slow outside of localhost

    - by ItsJustJP
    We've got a 12 core xeon, 24GB of ram 2012 server. We've recently migrated from exchange 2010 (which was on another server) to exchange 2013 which resides on our new 12 core server. Accessing the OWA on the exchange server is fine; it's very quick and responsive however accessing it via any other computer connect to the domain via a 1 gpbs connection and it'll take 10-15 seconds to load. Also running slow is public calenders that people in my place need to access, again taking 10-15 seconds to access and can sometimes cause outlook to not respond. Further to that we have phones that connect via the internet (of course) to the exchange so people can get work emails when they are out of the office. Guess what, this is also running slow. I've have search for many solutions and have tried changing outlook authentication methods but there is no change in speed. The old exchange 2010 server no longer exists but there was no problem before the migration. Has anyone got any suggestions? Thanks :) Must also mention that server 2012 that exchange 2013 is installed on is also the DC. Update: It would appear that any connection via https is slow. It took more than 15 mins for an outlook client to download 50MB of emails (outlook anywhere).

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  • Installing SOA Suite 11.1.1.3

    - by James Taylor
    With the release of Oracle SOA Suite 11.1.1.3 last week (28 April 2010) I thought I would attempt to implement a complete SOA Environment with SOA Suite, BPM and OSB on the WLS infrastructure. One major point of difference with the 11.1.1.3 is that is is released as a point release so you must have 11.1.1.2 installed first, then upgrade to 11.1.1.3. This post is performing the upgrade on Linux, if upgrading on windows you will need to substitute the directories and files accordingly. This post assumes that you have SOA Suite 11.1.1.2 installed already. 1. Download 11.1.1.3 software from the following site: http://www.oracle.com/technology/software/products/middleware/htdocs/fmw_11_download.html WLS 11.1.1.3   RCU 11.1.1.3 SOA Suite 11.1.1.3 OSB 11.1.1.3 Copy files to a staging area. For the purpose of this document the staging area is: /u01/stage  2. Shutdown your existing SOA Suite 11.1.1.2 environment 3. Execute the WLS 11.1.1.3 install from the stage directory. wls1033_linux32.bin 4. Choose the existing 11.1.1.2 Middleware Home 5. Ignore the security update notification 6. Accept the default products to be upgraded. 7. Upgrade of WebLogic has been completed   8. Upgrade the SOA Suite database schemas using the RCU utility. Unzip the RCU utility into the staging area and run the install ./u01/stage/rcuHome/bin/rcu 9. Drop the existing Repository and provide connection details 9. Install SOA Suite patch set 11.1.1.3. Unzip the SOA Suite patchset and execute the runInstaller with the following command. ./u01/stage/Disk1/runInstaller –jreLoc $MW_HOME/jdk160_18/jre 10. Choose the existing 11.1.1.2 middleware home 11. Start Install 12. Your SOA Suite Install should now be completed. Now we need to update the database repository. Login to SQLPlus as sysdba and execute the following command. SELECT version, status FROM schema_version_registry where owner = 'DEV_SOAINFRA'; the result should be similar to this: VERSION                        STATUS      OWNER ------------------------------ ----------- ------------------------------ 11.1.1.2.0                     VALID       DEV_SOAINFRA As you can see the version if these repositories are still at 11.1.1.2. 13. To upgrade these versions you have 2 options. 1 install via RCU, but this will remove any existing services. The second option is to use the Patch Set Assistant. From the $MW_HOME directory run the following command ./Oracle_SOA1/bin/psa -dbType Oracle -dbConnectString 'localhost:1521:xe' -dbaUserName sys -schemaUserName DEV_SOAINFRA 14. Install OSB. For the OSB install I did not install the IDE, or the Examples. run the runInstaller from the command line, unzip the OSB download to the stage area. ./u01/stage/osb/Disk1/runInstaller –jreLoc $MW_HOME/jdk160_18/jre 15. Choose Custom Install NOT to install the IDE (Eclipse) or Examples. 16. Unselect the, Examples and IDE checkboxes. 17. Accept the defaults and start installing. 18. Once the install has been completed configure the domain by running the Configuration Wizard. $MW_HOME/oracle_common/common/bin/config.sh You can create a new domain. In this document I will extend the soa_domain. 19. Select the following from the check list. I have selected the BPM Suite, this is unrelated to OSB but wanted it for my development purposes. To use this functionality additional license are required. 20. Configure the database connectivity. 21. Configure the database connectivity for the OSB schema. 22. Accept the defaults if installing on standard machine, if you require a cluster or advanced configuration then choose the option for you. 23. Upgrade is complete and OSB has been installed. Now you can start your environment.

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  • Oracle Database 12c: Oracle Multitenant Option

    - by hamsun
    1. Why ? 2. What is it ? 3. How ? 1. Why ? The main idea of the 'grid' is to share resources, to make better use of storage, CPU and memory. If a database administrator wishes to implement this idea, he or she must consolidate many databases to one database. One of the concerns of running many applications together in one database is: ‚what will happen, if one of the applications must be restored because of a human error?‘ Tablespace point in time recovery can be used for this purpose, but there are a few prerequisites. Most importantly the tablespaces are strictly separated for each application. Another reason for creating separated databases is security: each customer has his own database. Therefore, there is often a proliferation of smaller databases. Each of them must be maintained, upgraded, each allocates virtual memory and runs background processes thereby wasting resources. Oracle 12c offers another possibility for virtualization, providing isolation at the database level: the multitenant container database holding pluggable databases. 2. What ? Pluggable databases are logical units inside a multitenant container database, which consists of one multitenant container database and up to 252 pluggable databases. The SGA is shared as are the background processes. The multitenant container database holds metadata information common for pluggable databases inside the System and the Sysaux tablespace, and there is just one Undo tablespace. The pluggable databases have smaller System and Sysaux tablespaces, containing just their 'personal' metadata. New data dictionary views will make the information available either on pdb (dba_views) or container level (cdb_views). There are local users, which are known in specific pluggable databases and common users known in all containers. Pluggable databases can be easily plugged to another multitenant container database and converted from a non-CDB. They can undergo point in time recovery. 3. How ? Creating a multitenant container database can be done using the database configuration assistant: There you find the new option: Create as Container Database. If you prefer ‚hand made‘ databases you can execute the command from a instance in nomount state: CREATE DATABASE cdb1 ENABLE PLUGGABLE DATABASE …. And of course this can also be achieved through Enterprise Manager Cloud. A freshly created multitenant container database consists of two containers: the root container as the 'rack' and a seed container, a template for future pluggable databases. There are 4 ways to create other pluggable databases: 1. Create an empty pdb from seed 2. Plug in a non-CDB 3. Move a pdb from another pdb 4. Copy a pdb from another pdb We will discuss option2: how to plug in a non_CDB into a multitenant container database. Three different methods are available : 1. Create an empty pdb and use Datapump in traditional export/import mode or with Transportable Tablespace or Database mode. This method is suitable for pre 12c databases. 2. Create an empty pdb and use GoldenGate replication. When the pdb catches up with the non-CDB, you fail over to the pdb. 3. Databases of Version 12c or higher can be plugged in with the help of the new dbms_pdb Package. This is a demonstration for method 3: Step1: Connect to the non-CDB to be plugged in and create an xml File with description of the database. The xml file is written to $ORACLE_HOME/dbs per default and contains mainly information about the datafiles. Step 2: Check if the non-CDB is pluggable in the multitenant container database: Step 3: Create the pluggable database, connected to the Multitenant container database. With nocopy option the files will be reused, but the tempfile is created anew: A service is created and registered automatically with the listener: Step 4: Delete unnecessary metadata from PDB SYSTEM tablespace: To connect to newly created pdb, edit tnsnames.ora and add entry for new pdb. Connect to plugged-in non_CDB and clean up Data Dictionary to remove entries now maintained in multitenant container database. As all kept objects have to be recompiled it will take a few minutes. Step 5: The plugged-in database will be automatically synchronised by creating common users and roles when opened the first time in read write mode. Step 6: Verify tablespaces and users: There is only one local tablespace (users) and one local user (scott) in the plugged-in non_CDB pdb_orcl. This method of creating plugged_in non_CDB from is fast and easy for 12c databases. The method for deplugging a pluggable database from a CDB is to create a new non_CDB and use the the new full transportable feature of Datapump and drop the pluggable database. About the Author: Gerlinde has been working for Oracle University Germany as one of our Principal Instructors for over 14 years. She started with Oracle 7 and became an Oracle Certified Master for Oracle 10g and 11c. She is a specialist in Database Core Technologies, with profound knowledge in Backup & Recovery, Performance Tuning for DBAs and Application Developers, Datawarehouse Administration, Data Guard and Real Application Clusters.

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  • Building InstallShield based Installers using Team Build 2010

    - by jehan
    Last few weeks, I have been working on Application Packaging stuff using all the widely used tools like InstallShield, WISE, WiX and Visual Studio Installer. So, I thought it would be good to post about how to Build the Installers developed using these tools with Team Build 2010. This post will focus on how to build the InstallShield generated packages using Team Build 2010. For the release of VS2010, Microsoft has partnered with Flexera who are the makers of InstallShield to create InstallShield Limited Edition, especially for the customers of Visual Studio. First Microsoft planned to release WiX (Windows Installer Xml) with VS2010, but later Microsoft dropped  WiX from VS2010 due to reasons which are best known to them and partnered with InstallShield for Limited Edition. It disappointed lot of people because InstallShield Limited Edition provides only few features of InstallShield and it may not feasable to build complex installer packages using this and it also requires License, where as WiX is an open source with no license costs and it has proved efficient in building most complex packages. Only the last three features are available in InstallShield Limited Edition from the total features offered by InstallShield as shown in below list.                                                                                            Feature Limited Edition for Visual Studio 2010 Standalone Build System Maintain a clean build machine by using only the part of InstallShield that compiles the installations. InstallShield Best Practices Validation Suite Avoid common installation issues. Try and Die Functionality RCreate a fully functional trial version of your product. InstallShield Repackager Create Windows Installer setups from any legacy installation. Multilingual Support Present installation text in up to 35 languages. Microsoft App-V™ Support Deploy your applications as App-V virtual packages that run without conflict. Industry-Standard InstallScript Achieve maximum flexibility in your installations. Dialog Editor Modify the layout of existing end-user dialogs, create new custom dialogs, and more. Patch Creation Build updates and patches for your products. Setup Prerequisite Editor Easily control prerequisite restart behavior and source locations. String Editor View Control the localizable text strings displayed at run time with this spreadsheet-like table. Text File Changes View Configure search-and-replace actions for content in text files to be modified at run time. Virtual Machine Detection Block your installations from running on virtual machines. Unicode Support Improve multi-language installation development. Support for 64-Bit COM Extraction Extract COM data from a 64-bit COM server. Windows Installer Installation Chaining Add MSI packages to your main installation and chain them together. XML Support Save time by quickly testing XML configuration changes to installation projects. Billboard Support for Custom Branding Display Adobe Flash billboards and other graphic files during the install process. SaaS Support (IIS 7 and SSL Technologies) Easily deploy Windows-based Web applications. Project Assistant Jumpstart a project by using a simplified set of views. Support for Digital Signatures Save time by digitally signing all your files at build time. Easily Run Custom Actions Schedule a custom action to run at precisely the right moment in your installation. Installation Prerequisites Check for and install prerequisites before your installation is executed. To create a InstallShield project in Visual Studio and Build it using Team Build 2010, first you have to add the InstallShield Project template  to your Solution file. If you want to use InstallShield Limited edition you can add it from FileàNewà project àother Project Types àSetup and Deploymentà InstallShield LE and if you are using other versions of InstallShield, then you have to add it from  from FileàNewà project àInstallShield Projects. Here, I’m using  InstallShield 2011 Premier edition as I already have it Installed. I have created a simple package for TailSpin Application which has a Feature called Web, few components and a IIS Web Site for  TailSpin application.   Before started working on this, I thought I may need to build the package by calling invoke process activity in build process template or have to create a new custom activity. But, it got build without any changes to build process template. But, it was failing with below error message. C:\Program Files (x86)\MSBuild\InstallShield\2011\InstallShield.targets (68): The "InstallShield.Tasks.InstallShield" task could not be loaded from the assembly C:\Program Files (x86)\MSBuild\InstallShield\2010Limited\InstallShield.Tasks.dll. Could not load file or assembly 'file:///C:\Program Files(x86)\MSBuild\InstallShield\2011\InstallShield.Tasks.dll' or one of its dependencies. An attempt was made to load a program with an incorrect format. Confirm that the <UsingTask> declaration is correct, that the assembly and all its dependencies are available, and that the task contains a public class that implements Microsoft.Build.Framework.ITask. This error is due to 64-bit build machine which I’m using. This issue will be replicable if you are queuing a build on a 64-bit build machine. To avoid this you have to ensure that you configured the build definition for your InstallShield project to load the InstallShield.Tasks.dll file (which is a 32-bit file); otherwise, you will encounter this build error informing you that the InstallShield.Tasks.dll file could not be loaded. To select the 32-bit version of MSBuild, click the Process tab of your build definition in Team Explorer. Then, under the Advanced node, find the MSBuild Platform setting, and select x86. Note that if you are using a 32-bit build machine, you can select either Auto or x86 for the MSBuild Platform setting.  Once I did above changes, the build got successful.

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  • Oracle Database 12c Spatial: Vector Performance Acceleration

    - by Okcan Yasin Saygili-Oracle
    Most business information has a location component, such as customer addresses, sales territories and physical assets. Businesses can take advantage of their geographic information by incorporating location analysis and intelligence into their information systems. This allows organizations to make better decisions, respond to customers more effectively, and reduce operational costs – increasing ROI and creating competitive advantage. Oracle Database, the industry’s most advanced database,  includes native location capabilities, fully integrated in the kernel, for fast, scalable, reliable and secure spatial and massive graph applications. It is a foundation for deploying enterprise-wide spatial information systems and locationenabled business applications. Developers can extend existing Oracle-based tools and applications, since they can easily incorporate location information directly in their applications, workflows, and services. Spatial Features The geospatial data features of Oracle Spatial and Graph option support complex geographic information systems (GIS) applications, enterprise applications and location services applications. Oracle Spatial and Graph option extends the spatial query and analysis features included in every edition of Oracle Database with the Oracle Locator feature, and provides a robust foundation for applications that require advanced spatial analysis and processing in the Oracle Database. It supports all major spatial data types and models, addressing challenging business-critical requirements from various industries, including transportation, utilities, energy, public sector, defense and commercial location intelligence. Network Data Model Graph Features The Network Data Model graph explicitly stores and maintains a persistent data model withnetwork connectivity and provides network analysis capability such as shortest path, nearest neighbors, within cost and reachability. It loads partitioned networks into memory on demand, overcomingthe limitations of in-memory analysis. Partitioning massive networks into manageable sub-networkssimplifies the network analysis. RDF Semantic Graph Features RDF Semantic Graph has native support for World Wide Web Consortium standards. It has open, scalable, and secure features for storing RDF/OWL ontologies anddata; native inference with OWL 2, SKOS and user-defined rules; and querying RDF/OWL data withSPARQL 1.1, Java APIs, and SPARQLgraph patterns in SQL. Video: Oracle Spatial and Graph Overview Oracle spatial is embeded on oracle database product. So ,we can use oracle installer (OUI).The Oracle Universal Installer (OUI) is used to install Oracle Database software. OUI is a graphical user interface utility that enables you to view the Oracle software that is installed on your machine, install new Oracle Database software, and delete Oracle software that you no longer need to use. Online Help is available to guide you through the installation process. One of the installation options is to create a database. If you select database creation, OUI automatically starts Oracle Database Configuration Assistant (DBCA) to guide you through the process of creating and configuring a database. If you do not create a database during installation, you must invoke DBCA after you have installed the software to create a database. You can also use DBCA to create additional databases. For installing Oracle Database 12c you may check the Installing Oracle Database Software and Creating a Database tutorial under the Oracle Database 12c 2-Day DBA Series.You can always check if spatial is available in your database using  "select comp_id, version, status, comp_name from dba_registry where comp_id='SDO';"   One of the most notable improvements with Oracle Spatial and Graph 12c can be seen in performance increases in vector data operations. Enabling the Spatial Vector Acceleration feature (available with the Spatial option) dramatically improves the performance of commonly used vector data operations, such as sdo_distance, sdo_aggr_union, and sdo_inside. With 12c, these operations also run more efficiently in parallel than in prior versions through the use of metadata caching. For organizations that have been facing processing limitations, these enhancements enable developers to make a small set of configuration changes and quickly realize significant performance improvements. Results include improved index performance, enhanced geometry engine performance, optimized secondary filter optimizations for Spatial operators, and improved CPU and memory utilization for many advanced vector functions. Vector performance acceleration is especially beneficial when using Oracle Exadata Database Machine and other large-scale systems. Oracle Spatial and Graph vector performance acceleration builds on general improvements available to all SDO_GEOMETRY operations in these areas: Caching of index metadata, Concurrent update mechanisms, and Optimized spatial predicate selectivity and cost functions. These optimizations enable more efficient use of: CPU, Memory, and Partitioning Resulting in substantial query performance improvements.UsageTo accelerate the performance of spatial operators, it is recommended that you set the SPATIAL_VECTOR_ACCELERATION database system parameter to the value TRUE. (This parameter is authorized for use only by licensed Oracle Spatial users, and its default value is FALSE.) You can set this parameter for the whole system or for a single session. To set the value for the whole system, do either of the following:Enter the following statement from a suitably privileged account:   ALTER SYSTEM SET SPATIAL_VECTOR_ACCELERATION = TRUE;Add the following to the database initialization file (xxxinit.ora):   SPATIAL_VECTOR_ACCELERATION = TRUE;To set the value for the current session, enter the following statement from a suitably privileged account:   ALTER SESSION SET SPATIAL_VECTOR_ACCELERATION = TRUE; Checkout the complete list of new features on Oracle.com @ http://www.oracle.com/technetwork/database/options/spatialandgraph/overview/index.html Spatial and Graph Data Sheet (PDF) Spatial and Graph White Paper (PDF)

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  • SQLAuthority News – #SQLPASS 2012 Seattle Update – Memorylane 2009, 2010, 2011

    - by pinaldave
    Today is the first day of the SQLPASS 2012 and I will be soon posting SQL Server 2012 experience over here. Today when I landed in Seattle, I got the nostalgia feeling. I used to stay in the USA. I stayed here for more than 7 years – I studied here and I worked in USA. I had lots of friends in Seattle when I used to stay in the USA. I always wanted to visit Seattle because it is THE place. I remember once I purchased a ticket to travel to Seattle through Priceline (well it was the cheapest option and I was a student) but could not fly because of an interesting issue. I used to be Teaching Assistant of an advanced course and the professor asked me to build a pop-quiz for the course. I unfortunately had to cancel the trip. Before I returned to India – I pretty much covered every city existed in my list to must visit, except one – Seattle. It was so interesting that I never made it to Seattle even though I wanted to visit, when I was in USA. After that one time I never got a chance to travel to Seattle. After a few years I also returned to India for good. Once on Television I saw “Sleepless in Seattle” movie playing and I immediately changed the channel as it reminded me that I never made it to Seattle before. However, destiny has its own way to handle decisions. After I returned to India – I visited Seattle total of 5 times and this is my 6th visit to Seattle in less than 3 years. I was here for 3 previous SQLPASS events – 2009, 2010, and 2011 as well two Microsoft Most Valuable Professional Summit in 2009 and 2010. During these five trips I tried to catch up with all of my all friends but I realize that time has its own way of doing things. Many moved out of Seattle and many were too busy revive the old friendship but there were few who always make a point to meet me when I travel to the city. During the course of my visits I have made few fantastic new friends – Rick Morelan (Joes 2 Pros) and Greg Lynch. Every time I meet them I feel that I know them for years. I think city of Seattle has played very important part in our relationship that I got these fantastic friends. SQLPASS is the event where I find all of my SQL Friends and I look for this event for an entire year. This year’s my goal is to meet as many as new friends I can meet. If you are going to be at SQLPASS – FIND ME. I want to have a photo with you. I want to remember each name as I believe this is very important part of our life – making new friends and sustaining new friendship. Here are few of the pointers where you can find me. All Keynotes – Blogger’s Table Exhibition Booth Joes 2 Pros Booth #117 – Do not forget to stop by at the booth – I might have goodies for you – limited editions. Book Signing Events – Check details in tomorrow’s blog or stop by Booth #117 Evening Parties 6th Nov – Welcome Reception Evening Parties 7th Nov - Exhibitor Reception – Do not miss Booth #117 Evening Parties 8th Nov - Community Appreciation Party Additionally at few other locations – Embarcadero Booth In Coffee shops in Convention Center If you are SQLPASS – make sure that I find an opportunity to meet you at the event. Reserve a little time and lets have a coffee together. I will be continuously tweeting about my where about on twitter so let us stay connected on twitter. Here is my experience of my earlier experience of attending SQLPASS. SQLAuthority News – Book Signing Event – SQLPASS 2011 Event Log SQLAuthority News – Meeting SQL Friends – SQLPASS 2011 Event Log SQLAuthority News – Story of Seattle – SQLPASS 2011 Event Log SQLAuthority News – SQLPASS Nov 8-11, 2010-Seattle – An Alternative Look at Experience SQLAuthority News – Notes of Excellent Experience at SQL PASS 2009 Summit, Seattle Let us meet! Reference: Pinal Dave (http://blog.SQLAuthority.com)   Filed under: PostADay, SQL, SQL Authority, SQL PASS, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology

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  • Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

    - by Jürgen Kress
      Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

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  • How do I turn on wireless adapter on HP Envy dv6 7200 under Ubuntu (any version)?

    - by Dave B.
    I have a new HP Envy dv6 7200 with dual boot Windows 8 / Ubuntu 12.04. In windows, the F12 key in Windows activates the "airplane mode" switch which enables/disables both on-board (mini PCIe) and USB wireless adapters. In Ubuntu, however, the wireless adapter is turned off by default and cannot be turned back on via the F12 key (or any other combination of F12 and Ctrl, Fn, Shift, etc.). Let me explain the "fixes" I've seen in various forums and explain what did or did not happen. These are listed in no particular order. (Spoiler alert: wireless is still broke). Solution 1? Use HP's "Wireless Assistant" utility to permanently activate the wireless card in Windows, then boot into Ubuntu to happily find it working. Unfortunately, this utility works in Windows 7 but not Windows 8. On the other hand, hardware drivers from HP are only available for Windows 8 for this model. Catch 22 (I could not find a comparable utility for Windows 8). Solution 2? Use a USB wireless adapter to sidestep the on-board device. I purchased such a device from thinkpenguin.com to be sure that it would be Linux-friendly. However, the wireless switch enables / disables all wireless devices including USB. So, there's my $50 donation to the nice folks at thinkpenguin.com, but still no solution. Solution 3? Following the Think Penguin folk's suggestion, modify the mini PCI express adapter following instructions here: http://www.notebookforums.com/t/225429/broken-wireless-hardware-switch-fix Tempting, but I then violate the terms of my warranty mere days after opening the box. This might be a good solution for an older machine that you want to get your geek on with, but not for a new box. Solution 4? rfkill unblock all No effect whatsoever. ubuntu@ubuntu-hp-evny:~$ rfkill unblock all ubuntu@ubuntu-hp-evny:~$ rfkill list all 0: hp-wifi: Wireless LAN Soft blocked: no Hard blocked: yes Solution 5? Re-install drivers. Done and done. Ubuntu recognizes the device - perhaps even without re-installing the drivers? - but cannot turn it on. How do I know this? In the Network Manager drop-down menu, the wireless option is blacked out and a message reads something like: "wireless network is disabled by a hardware switch". Solution 6? Identify a physical switch on the laptop and flip it. There is no such switch on this machine. In fact, walking through Best Buy yesterday, I checked and not a single new laptop PC had a physical switch on it. All of the wireless switches are either the F2 or F12 key ... I wonder if askubuntu will not be plagued by this exact issue in the near future? Additional info - lspci ubuntu@ubuntu-hp-evny:~$ lspci 00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller (rev 09) 00:01.0 PCI bridge: Intel Corporation Ivy Bridge PCI Express Root Port (rev 09) 00:02.0 VGA compatible controller: Intel Corporation Ivy Bridge Graphics Controller (rev 09) 00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host Controller (rev 04) 00:16.0 Communication controller: Intel Corporation Panther Point MEI Controller #1 (rev 04) 00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #2 (rev 04) 00:1b.0 Audio device: Intel Corporation Panther Point High Definition Audio Controller (rev 04) 00:1c.0 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 1 (rev c4) 00:1c.2 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 3 (rev c4) 00:1c.3 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 4 (rev c4) 00:1c.5 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 6 (rev c4) 00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #1 (rev 04) 00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller (rev 04) 00:1f.2 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 04) 00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev 04) 01:00.0 VGA compatible controller: NVIDIA Corporation Device 0de9 (rev a1) 08:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5229 (rev 01) 0a:00.0 Network controller: Ralink corp. Device 539b 0b:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 07) Any suggestions would be much appreciated!

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

    - by ultan o'broin
    Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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  • Where would a spam bot be located?

    - by Tim
    I have a hosted website using a free hosting service, I received an email this afternoon saying that I have been suspended because my account has been compromised. Basically, someone is using my email account to mass send spam. I've changed all the passwords and everything but when my Gmail pulls the emails from the host it's still downloading loads of spam messages that show like this: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after end of data: host 198.91.80.251 [198.91.80.251]: 554 5.6.0 id=23634-03 - Rejected by MTA on relaying, from MTA([127.0.0.1]:10030): 554 Error: This email address has lost rights to send email from the system ------ This is a copy of the message, including all the headers. ------ Return-path: <[email protected]> Received: from keenesystems.com ([66.135.33.211]:2370 helo=server211) by absolut.x10hosting.com with esmtpsa (TLSv1:RC4-MD5:128) (Exim 4.77) (envelope-from <[email protected]>) id 1TGwSW-002hHe-Lc for [email protected]; Wed, 26 Sep 2012 13:35:44 -0500 MIME-Version: 1.0 Date: Wed, 26 Sep 2012 13:35:43 -0500 X-Priority: 3 (Normal) X-Mailer: Ximian Evolution 3.9.9 (8.5.3-6) Subject: New staff members wanted at Auction It Online From: [email protected] Reply-To: [email protected] To: "Nadia Monti" <[email protected]> Content-Type: text/plain Content-Transfer-Encoding: quoted-printable Message-ID: <OUTLOOK-IDM-9aed7054-6a3e-e1a4-1d5c-3e73377652a6@server211> Date : 26 September 2012=0ATime : 13:35=0ASender : Dennise Halcomb Head = Office Manager of RJ Auction Drop-Off Int.=0A=0ANice to meet you Nadia M= onti=0A=0ARJ ADO Ltd., a USA based company, offers a significant amount = of goods worldwide for our customers on eBay and other auction venues. = Our company's main target is to provide a suitable and cost-effective se= rvice for any person, company or fundraising company. The main purpose o= f the administrative assistant / sales support representative is to cont= ribute to the sales force and add convenience to our cost-effective serv= ice dedicated to individuals, businesses, and organizations worldwide. O= ur HR department obtained your resume from one of the various job-orient= ed websites just to offer you this post.=0A=0AWorking Schedule: This is = a part time and home-based offer. You won't need to spend more than 3 ho= urs each day. Your =0Aschedule will be flexible.=0A=0ASalary: At the end= of the trial period (it lasts for 1 month) you will be paid 1,800 EUR. = With the average volume of clients your overall income will raise up to = 3,000 EUR per month. After the trial period is over your base salary wil= l grow up to 2,500 EUR per month, so you will earn 5% commission from th= e transactions completed.=0A=0AWhere?: Italy Wide. As it is a stay at ho= me position all the communication will be carried out via email and via = phone.=0A=0ARequirements: Access to the internet during the workday and = basic microsoft office skills are needed. Basic knowledge of English is = required (most of the contacts will be in English).=0A=0ACosts and Fees:= There are NO costs at any time for our employees. All fees related to t= his position are covered by the RJ ADO Co. Ltd..=0A=0AFurther Hiring Pro= cess: If you are interested in position we offer, please reply to this e= mail and send us the copy of your resume for verification.=0A=0AAfter re= viewing all of the received applications we will reply to successful app= licants only. Then we'll offer to these successful applicants a position= within our firm on a trial period basis for one month beginning from th= e date you sign a trial agreement. During this trial period you will rec= eive full guidance and support. Employees on a one monthly trial period = are evaluated at least one week prior to the end of their trial. During = the trial, your supervisor can recommend termination. At the end of the = trial period, the supervisor can offer continued employment, extension o= f trial period, or termination. After the trial period you may ask for m= ore hours or continue full-time.=0A=0AIf you are interested in this posi= tion, just reply to this email and send any questions you have and the c= opy of your resume for verification.=0A=0AThank You,=0AHR-Manager of RJ = ADO Co. Ltd.=0A=0APermission Settings=0AYou have been referred to RJ Auc= tion Drop-Off If you feel you received this email in error or do not wis= h to receive future messages, please reply to this message with "remove"= in the subject field. We will immediately update our database according= ly. =0AWe apologize for any inconvenience caused.=0A=0ARJ Auction Drop-O= ff Co. Ltd. I'm not aware of how this has happened. I'm not sure how anyone could have got hold of my password. It's a simple wordpress install, at some point recently my host went down and there was a fresh install of wordpress with default admin accounts, I have a feeling it could be something to do with this. My question is, even though I've changed all my passwords it's all still happening, is there annywhere in paticular this script would be stored on my host. I really can't deal with having my hosting account suspended and my email account sending all this spam.

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