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• The Product Owner

  - by Robert May

  In a previous post, I outlined the rules of Scrum.  This post details one of those rules. Picking a most important part of Scrum is difficult.  All of the rules are required, but if there were one rule that is “more” required that every other rule, its having a good Product Owner.  Simply put, the Product Owner can make or break the project. Duties of the Product Owner A Product Owner has many duties and responsibilities.  I’ll talk about each of these duties in detail below. A Product Owner: Discovers and records stories for the backlog. Prioritizes stories in the Product Backlog, Release Backlog and Iteration Backlog. Determines Release dates and Iteration Dates. Develops story details and helps the team understand those details. Helps QA to develop acceptance tests. Interact with the Customer to make sure that the product is meeting the customer’s needs. Discovers and Records Stories for the Backlog When I do Scrum, I always use User Stories as the means for capturing functionality that’s required in the system.  Some people will use Use Cases, but the same rule applies.  The Product Owner has the ultimate responsibility for figuring out what functionality will be in the system.  Many different mechanisms for capturing this input can be used.  User interviews are great, but all sources should be considered, including talking with Customer Support types.  Often, they hear what users are struggling with the most and are a great source for stories that can make the application easier to use. Care should be taken when soliciting user stories from technical types such as programmers and the people that manage them.  They will almost always give stories that are very technical in nature and may not have a direct benefit for the end user.  Stories are about adding value to the company.  If the stories don’t have direct benefit to the end user, the Product Owner should question whether or not the story should be implemented.  In general, technical stories should be included as tasks in User Stories.  Technical stories are often needed, but the ultimate value to the user is in user based functionality, so technical stories should be considered nothing more than overhead in providing that user functionality. Until the iteration prior to development, stories should be nothing more than short, one line placeholders. An exercise called Story Planning can be used to brainstorm and come up with stories.  I’ll save the description of this activity for another blog post. For more information on User Stories, please read the book User Stories Applied by Mike Cohn. Prioritizes Stories in the Product Backlog, Release Backlog and Iteration Backlog Prioritization of stories is one of the most difficult tasks that a Product Owner must do.  A key concept of Scrum done right is the need to have the team working from a single set of prioritized stories.  If the team does not have a single set of prioritized stories, Scrum will likely fail at your organization.  The Product Owner is the ONLY person who has the responsibility to prioritize that list.  The Product Owner must be very diplomatic and sincerely listen to the people around him so that he can get the priorities correct. Just listening will still not yield the proper priorities.  Care must also be taken to ensure that Return on Investment is also considered.  Ultimately, determining which stories give the most value to the company for the least cost is the most important factor in determining priorities.  Product Owners should be willing to look at cold, hard numbers to determine the order for stories.  Even when many people want a feature, if that features is costly to develop, it may not have as high of a return on investment as features that are cheaper, but not as popular. The act of prioritization often causes conflict in an environment.  Customer Service thinks that feature X is the most important, because it will stop people from calling.  Operations thinks that feature Y is the most important, because it will stop servers from crashing.  Developers think that feature Z is most important because it will make writing software much easier for them.  All of these are useful goals, but the team can have only one list of items, and each item must have a priority that is different from all other stories.  The Product Owner will determine which feature gives the best return on investment and the other features will have to wait their turn, which means that someone will not have their top priority feature implemented first. A weak Product Owner will refuse to do prioritization.  I’ve heard from multiple Product Owners the following phrase, “Well, it’s all got to be done, so what does it matter what order we do it in?”  If your product owner is using this phrase, you need a new Product Owner.  Order is VERY important.  In Scrum, every release is potentially shippable.  If the wrong priority items are developed, then the value added in each release isn’t what it should be.  Additionally, the Product Owner with this mindset doesn’t understand Agile.  A product is NEVER finished, until the company has decided that it is no longer a going concern and they are no longer going to sell the product.  Therefore, prioritization isn’t an event, its something that continues every day.  The logical extension of the phrase “It’s all got to be done” is that you will never ship your product, since a product is never “done.”  Once stories have been prioritized, assigning them to the Release Backlog and the Iteration Backlog becomes relatively simple.  The top priority items are copied into the respective backlogs in order and the task is complete.  The team does have the right to shuffle things around a little in the iteration backlog.  For example, they may determine that working on story C with story A is appropriate because they’re related, even though story B is technically a higher priority than story C.  Or they may decide that story B is too big to complete in the time available after Story A has tasks created, so they’ll work on Story C since it’s smaller.  They can’t, however, go deep into the backlog to pick stories to implement.  The team and the Product Owner should work together to determine what’s best for the company. Prioritization is time consuming, but its one of the most important things a Product Owner does. Determines Release Dates and Iteration Dates Product owners are responsible for determining release dates for a product.  A common misconception that Product Owners have is that every “release” needs to correspond with an actual release to customers.  This is not the case.  In general, releases should be no more than 3 months long.  You  may decide to release the product to the customers, and many companies do release the product to customers, but it may also be an internal release. If a release date is too far away, developers will fall into the trap of not feeling a sense of urgency.  The date is far enough away that they don’t need to give the release their full attention.  Additionally, important tasks, such as performance tuning, regression testing, user documentation, and release preparation, will not happen regularly, making them much more difficult and time consuming to do.  The more frequently you do these tasks, the easier they are to accomplish. The Product Owner will be a key participant in determining whether or not a release should be sent out to the customers.  The determination should be made on whether or not the features contained in the release are valuable enough  and complete enough that the customers will see real value in the release.  Often, some features will take more than three months to get them to a state where they qualify for a release or need additional supporting features to be released.  The product owner has the right to make this determination. In addition to release dates, the Product Owner also will help determine iteration dates.  In general, an iteration length should be chosen and the team should follow that iteration length for an extended period of time.  If the iteration length is changed every iteration, you’re not doing Scrum.  Iteration lengths help the team and company get into a rhythm of developing quality software.  Iterations should be somewhere between 2 and 4 weeks in length.  Any shorter, and significant software will likely not be developed.  Any longer, and the team won’t feel urgency and planning will become very difficult. Iterations may not be extended during the iteration.  Companies where Scrum isn’t really followed will often use this as a strategy to complete all stories.  They don’t want to face the harsh reality of what their true performance is, and looking good is more important than seeking visibility and improving the process and team.  Companies like this typically don’t allow failure.  This is unhealthy.  Failure is part of life and unless we learn from it, we can’t improve.  I would much rather see a team push out stories to the next iteration and then have healthy discussions about why they failed rather than extend the iteration and not deal with the core problems. If iteration length varies, retrospectives become more difficult.  For example, evaluating the performance of the team’s estimation efforts becomes much more difficult if the iteration length varies.  Also, the team must have a velocity measurement.  If the iteration length varies, measuring velocity becomes impossible and upper management no longer will have the ability to evaluate the teams performance.  People external to the team will no longer have the ability to determine when key features are likely to be developed.  Variable iterations cause the entire company to fail and likely cause Scrum to fail at an organization. Develops Story Details and Helps the Team Understand Those Details A key concept in Scrum is that the stories are nothing more than a placeholder for a conversation.  Stories should be nothing more than short, one line statements about the functionality.  The team will then converse with the Product Owner about the details about that story.  The product owner needs to have a very good idea about what the details of the story are and needs to be able to help the team understand those details. Too often, we see this requirement as being translated into the need for comprehensive documentation about the story, including old fashioned requirements documentation.  The team should only develop the documentation that is required and should not develop documentation that is only created because their is a process to do so. In general, what we see that works best is the iteration before a team starts development work on a story, the Product Owner, with other appropriate business analysts, will develop the details of that story.  They’ll figure out what business rules are required, potentially make paper prototypes or other light weight mock-ups, and they seek to understand the story and what is implied.  Note that the time allowed for this task is deliberately short.  The Product Owner only has a single iteration to develop all of the stories for the next iteration. If more than one iteration is used, I’ve found that teams will end up with Big Design Up Front and traditional requirements documents.  This is a waste of time, since the team will need to then have discussions with the Product Owner to figure out what the requirements document says.  Instead of this, skip making the pretty pictures and detailing the nuances of the requirements and build only what is minimally needed by the team to do development.  If something comes up during development, you can address it at that time and figure out what you want to do.  The goal is to keep things as light weight as possible so that everyone can move as quickly as possible. Helps QA to Develop Acceptance Tests In Scrum, no story can be counted until it is accepted by QA.  Because of this, acceptance tests are very important to the team.  In general, acceptance tests need to be developed prior to the iteration or at the very beginning of the iteration so that the team can make sure that the tasks that they develop will fulfill the acceptance criteria. The Product Owner will help the team, including QA, understand what will make the story acceptable.  Note that the Product Owner needs to be careful about specifying that the feature will work “Perfectly” at the end of the iteration.  In general, features are developed a little bit at a time, so only the bit that is being developed should be considered as necessary for acceptance. A weak Product Owner will make statements like “Do it right the first time.”  Not only are these statements damaging to the team (like they would try to do it WRONG the first time . . .), they’re also ignoring the iterative nature of Scrum.  Additionally, a weak product owner will seek to add scope in the acceptance testing.  For example, they will refuse to determine acceptance at the beginning of the iteration, and then, after the team has planned and committed to the iteration, they will expand scope by defining acceptance.  This often causes the team to miss the iteration because scope that wasn’t planned on is included.  There are ways that the team can mitigate this problem.  For example, include extra “Product Owner” time to deal with the uncertainty that you know will be introduced by the Product Owner.  This will slow the perceived velocity of the team and is not ideal, since they’ll be doing more work than they get credit for. Interact with the Customer to Make Sure that the Product is Meeting the Customer’s Needs Once development is complete, what the team has worked on should be put in front of real live people to see if it meets the needs of the customer.  One of the great things about Agile is that if something doesn’t work, we can revisit it in a future iteration!  This frees up the team to make the best decision now and know that if that decision proves to be incorrect, the team can revisit it and change that decision. Features are about adding value to the customer, so if the customer doesn’t find them useful, then having the team make tweaks is valuable.  In general, most software will be 80 to 90 percent “right” after the initial round and only minor tweaks are required.  If proper coding standards are followed, these tweaks are usually minor and easy to accomplish.  Product Owners that are doing a good job will encourage real users to see and use the software, since they know that they are trying to add value to the customer. Poor product owners will think that they know the answers already, that their customers are silly and do stupid things and that they don’t need customer input.  If you have a product owner that is afraid to show the team’s work to real customers, you probably need a different product owner. Up Next, “Who Makes a Good Product Owner.” Followed by, “Messing with the Team.” Technorati Tags: Scrum,Product Owner

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• Seeking on a Heap, and Two Useful DMVs

  - by Paul White

  So far in this mini-series on seeks and scans, we have seen that a simple ‘seek’ operation can be much more complex than it first appears.  A seek can contain one or more seek predicates – each of which can either identify at most one row in a unique index (a singleton lookup) or a range of values (a range scan).  When looking at a query plan, we will often need to look at the details of the seek operator in the Properties window to see how many operations it is performing, and what type of operation each one is.  As you saw in the first post in this series, the number of hidden seeking operations can have an appreciable impact on performance. Measuring Seeks and Scans I mentioned in my last post that there is no way to tell from a graphical query plan whether you are seeing a singleton lookup or a range scan.  You can work it out – if you happen to know that the index is defined as unique and the seek predicate is an equality comparison, but there’s no separate property that says ‘singleton lookup’ or ‘range scan’.  This is a shame, and if I had my way, the query plan would show different icons for range scans and singleton lookups – perhaps also indicating whether the operation was one or more of those operations underneath the covers. In light of all that, you might be wondering if there is another way to measure how many seeks of either type are occurring in your system, or for a particular query.  As is often the case, the answer is yes – we can use a couple of dynamic management views (DMVs): sys.dm_db_index_usage_stats and sys.dm_db_index_operational_stats. Index Usage Stats The index usage stats DMV contains counts of index operations from the perspective of the Query Executor (QE) – the SQL Server component that is responsible for executing the query plan.  It has three columns that are of particular interest to us: user_seeks – the number of times an Index Seek operator appears in an executed plan user_scans – the number of times a Table Scan or Index Scan operator appears in an executed plan user_lookups – the number of times an RID or Key Lookup operator appears in an executed plan An operator is counted once per execution (generating an estimated plan does not affect the totals), so an Index Seek that executes 10,000 times in a single plan execution adds 1 to the count of user seeks.  Even less intuitively, an operator is also counted once per execution even if it is not executed at all.  I will show you a demonstration of each of these things later in this post. Index Operational Stats The index operational stats DMV contains counts of index and table operations from the perspective of the Storage Engine (SE).  It contains a wealth of interesting information, but the two columns of interest to us right now are: range_scan_count – the number of range scans (including unrestricted full scans) on a heap or index structure singleton_lookup_count – the number of singleton lookups in a heap or index structure This DMV counts each SE operation, so 10,000 singleton lookups will add 10,000 to the singleton lookup count column, and a table scan that is executed 5 times will add 5 to the range scan count. The Test Rig To explore the behaviour of seeks and scans in detail, we will need to create a test environment.  The scripts presented here are best run on SQL Server 2008 Developer Edition, but the majority of the tests will work just fine on SQL Server 2005.  A couple of tests use partitioning, but these will be skipped if you are not running an Enterprise-equivalent SKU.  Ok, first up we need a database: USE master; GO IF DB_ID('ScansAndSeeks') IS NOT NULL DROP DATABASE ScansAndSeeks; GO CREATE DATABASE ScansAndSeeks; GO USE ScansAndSeeks; GO ALTER DATABASE ScansAndSeeks SET ALLOW_SNAPSHOT_ISOLATION OFF ; ALTER DATABASE ScansAndSeeks SET AUTO_CLOSE OFF, AUTO_SHRINK OFF, AUTO_CREATE_STATISTICS OFF, AUTO_UPDATE_STATISTICS OFF, PARAMETERIZATION SIMPLE, READ_COMMITTED_SNAPSHOT OFF, RESTRICTED_USER ; Notice that several database options are set in particular ways to ensure we get meaningful and reproducible results from the DMVs.  In particular, the options to auto-create and update statistics are disabled.  There are also three stored procedures, the first of which creates a test table (which may or may not be partitioned).  The table is pretty much the same one we used yesterday: The table has 100 rows, and both the key_col and data columns contain the same values – the integers from 1 to 100 inclusive.  The table is a heap, with a non-clustered primary key on key_col, and a non-clustered non-unique index on the data column.  The only reason I have used a heap here, rather than a clustered table, is so I can demonstrate a seek on a heap later on.  The table has an extra column (not shown because I am too lazy to update the diagram from yesterday) called padding – a CHAR(100) column that just contains 100 spaces in every row.  It’s just there to discourage SQL Server from choosing table scan over an index + RID lookup in one of the tests. The first stored procedure is called ResetTest: CREATE PROCEDURE dbo.ResetTest @Partitioned BIT = 'false' AS BEGIN SET NOCOUNT ON ; IF OBJECT_ID(N'dbo.Example', N'U') IS NOT NULL BEGIN DROP TABLE dbo.Example; END ; -- Test table is a heap -- Non-clustered primary key on 'key_col' CREATE TABLE dbo.Example ( key_col INTEGER NOT NULL, data INTEGER NOT NULL, padding CHAR(100) NOT NULL DEFAULT SPACE(100), CONSTRAINT [PK dbo.Example key_col] PRIMARY KEY NONCLUSTERED (key_col) ) ; IF @Partitioned = 'true' BEGIN -- Enterprise, Trial, or Developer -- required for partitioning tests IF SERVERPROPERTY('EngineEdition') = 3 BEGIN EXECUTE (' DROP TABLE dbo.Example ; IF EXISTS ( SELECT 1 FROM sys.partition_schemes WHERE name = N''PS'' ) DROP PARTITION SCHEME PS ; IF EXISTS ( SELECT 1 FROM sys.partition_functions WHERE name = N''PF'' ) DROP PARTITION FUNCTION PF ; CREATE PARTITION FUNCTION PF (INTEGER) AS RANGE RIGHT FOR VALUES (20, 40, 60, 80, 100) ; CREATE PARTITION SCHEME PS AS PARTITION PF ALL TO ([PRIMARY]) ; CREATE TABLE dbo.Example ( key_col INTEGER NOT NULL, data INTEGER NOT NULL, padding CHAR(100) NOT NULL DEFAULT SPACE(100), CONSTRAINT [PK dbo.Example key_col] PRIMARY KEY NONCLUSTERED (key_col) ) ON PS (key_col); '); END ELSE BEGIN RAISERROR('Invalid SKU for partition test', 16, 1); RETURN; END; END ; -- Non-unique non-clustered index on the 'data' column CREATE NONCLUSTERED INDEX [IX dbo.Example data] ON dbo.Example (data) ; -- Add 100 rows INSERT dbo.Example WITH (TABLOCKX) ( key_col, data ) SELECT key_col = V.number, data = V.number FROM master.dbo.spt_values AS V WHERE V.[type] = N'P' AND V.number BETWEEN 1 AND 100 ; END; GO The second stored procedure, ShowStats, displays information from the Index Usage Stats and Index Operational Stats DMVs: CREATE PROCEDURE dbo.ShowStats @Partitioned BIT = 'false' AS BEGIN -- Index Usage Stats DMV (QE) SELECT index_name = ISNULL(I.name, I.type_desc), scans = IUS.user_scans, seeks = IUS.user_seeks, lookups = IUS.user_lookups FROM sys.dm_db_index_usage_stats AS IUS JOIN sys.indexes AS I ON I.object_id = IUS.object_id AND I.index_id = IUS.index_id WHERE IUS.database_id = DB_ID(N'ScansAndSeeks') AND IUS.object_id = OBJECT_ID(N'dbo.Example', N'U') ORDER BY I.index_id ; -- Index Operational Stats DMV (SE) IF @Partitioned = 'true' SELECT index_name = ISNULL(I.name, I.type_desc), partitions = COUNT(IOS.partition_number), range_scans = SUM(IOS.range_scan_count), single_lookups = SUM(IOS.singleton_lookup_count) FROM sys.dm_db_index_operational_stats ( DB_ID(N'ScansAndSeeks'), OBJECT_ID(N'dbo.Example', N'U'), NULL, NULL ) AS IOS JOIN sys.indexes AS I ON I.object_id = IOS.object_id AND I.index_id = IOS.index_id GROUP BY I.index_id, -- Key I.name, I.type_desc ORDER BY I.index_id; ELSE SELECT index_name = ISNULL(I.name, I.type_desc), range_scans = SUM(IOS.range_scan_count), single_lookups = SUM(IOS.singleton_lookup_count) FROM sys.dm_db_index_operational_stats ( DB_ID(N'ScansAndSeeks'), OBJECT_ID(N'dbo.Example', N'U'), NULL, NULL ) AS IOS JOIN sys.indexes AS I ON I.object_id = IOS.object_id AND I.index_id = IOS.index_id GROUP BY I.index_id, -- Key I.name, I.type_desc ORDER BY I.index_id; END; The final stored procedure, RunTest, executes a query written against the example table: CREATE PROCEDURE dbo.RunTest @SQL VARCHAR(8000), @Partitioned BIT = 'false' AS BEGIN -- No execution plan yet SET STATISTICS XML OFF ; -- Reset the test environment EXECUTE dbo.ResetTest @Partitioned ; -- Previous call will throw an error if a partitioned -- test was requested, but SKU does not support it IF @@ERROR = 0 BEGIN -- IO statistics and plan on SET STATISTICS XML, IO ON ; -- Test statement EXECUTE (@SQL) ; -- Plan and IO statistics off SET STATISTICS XML, IO OFF ; EXECUTE dbo.ShowStats @Partitioned; END; END; The Tests The first test is a simple scan of the heap table: EXECUTE dbo.RunTest @SQL = 'SELECT * FROM Example'; The top result set comes from the Index Usage Stats DMV, so it is the Query Executor’s (QE) view.  The lower result is from Index Operational Stats, which shows statistics derived from the actions taken by the Storage Engine (SE).  We see that QE performed 1 scan operation on the heap, and SE performed a single range scan.  Let’s try a single-value equality seek on a unique index next: EXECUTE dbo.RunTest @SQL = 'SELECT key_col FROM Example WHERE key_col = 32'; This time we see a single seek on the non-clustered primary key from QE, and one singleton lookup on the same index by the SE.  Now for a single-value seek on the non-unique non-clustered index: EXECUTE dbo.RunTest @SQL = 'SELECT data FROM Example WHERE data = 32'; QE shows a single seek on the non-clustered non-unique index, but SE shows a single range scan on that index – not the singleton lookup we saw in the previous test.  That makes sense because we know that only a single-value seek into a unique index is a singleton seek.  A single-value seek into a non-unique index might retrieve any number of rows, if you think about it.  The next query is equivalent to the IN list example seen in the first post in this series, but it is written using OR (just for variety, you understand): EXECUTE dbo.RunTest @SQL = 'SELECT data FROM Example WHERE data = 32 OR data = 33'; The plan looks the same, and there’s no difference in the stats recorded by QE, but the SE shows two range scans.  Again, these are range scans because we are looking for two values in the data column, which is covered by a non-unique index.  I’ve added a snippet from the Properties window to show that the query plan does show two seek predicates, not just one.  Now let’s rewrite the query using BETWEEN: EXECUTE dbo.RunTest @SQL = 'SELECT data FROM Example WHERE data BETWEEN 32 AND 33'; Notice the seek operator only has one predicate now – it’s just a single range scan from 32 to 33 in the index – as the SE output shows.  For the next test, we will look up four values in the key_col column: EXECUTE dbo.RunTest @SQL = 'SELECT key_col FROM Example WHERE key_col IN (2,4,6,8)'; Just a single seek on the PK from the Query Executor, but four singleton lookups reported by the Storage Engine – and four seek predicates in the Properties window.  On to a more complex example: EXECUTE dbo.RunTest @SQL = 'SELECT * FROM Example WITH (INDEX([PK dbo.Example key_col])) WHERE key_col BETWEEN 1 AND 8'; This time we are forcing use of the non-clustered primary key to return eight rows.  The index is not covering for this query, so the query plan includes an RID lookup into the heap to fetch the data and padding columns.  The QE reports a seek on the PK and a lookup on the heap.  The SE reports a single range scan on the PK (to find key_col values between 1 and 8), and eight singleton lookups on the heap.  Remember that a bookmark lookup (RID or Key) is a seek to a single value in a ‘unique index’ – it finds a row in the heap or cluster from a unique RID or clustering key – so that’s why lookups are always singleton lookups, not range scans. Our next example shows what happens when a query plan operator is not executed at all: EXECUTE dbo.RunTest @SQL = 'SELECT key_col FROM Example WHERE key_col = 8 AND @@TRANCOUNT < 0'; The Filter has a start-up predicate which is always false (if your @@TRANCOUNT is less than zero, call CSS immediately).  The index seek is never executed, but QE still records a single seek against the PK because the operator appears once in an executed plan.  The SE output shows no activity at all.  This next example is 2008 and above only, I’m afraid: EXECUTE dbo.RunTest @SQL = 'SELECT * FROM Example WHERE key_col BETWEEN 1 AND 30', @Partitioned = 'true'; This is the first example to use a partitioned table.  QE reports a single seek on the heap (yes – a seek on a heap), and the SE reports two range scans on the heap.  SQL Server knows (from the partitioning definition) that it only needs to look at partitions 1 and 2 to find all the rows where key_col is between 1 and 30 – the engine seeks to find the two partitions, and performs a range scan seek on each partition. The final example for today is another seek on a heap – try to work out the output of the query before running it! EXECUTE dbo.RunTest @SQL = 'SELECT TOP (2) WITH TIES * FROM Example WHERE key_col BETWEEN 1 AND 50 ORDER BY $PARTITION.PF(key_col) DESC', @Partitioned = 'true'; Notice the lack of an explicit Sort operator in the query plan to enforce the ORDER BY clause, and the backward range scan. © 2011 Paul White email: [email protected] twitter: @SQL_Kiwi

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• Pain Comes Instantly

  - by user701213

  When I look back at recent blog entries – many of which are not all that current (more on where my available writing time is going later) – I am struck by how many of them focus on public policy or legislative issues instead of, say, the latest nefarious cyberattack or exploit (or everyone’s favorite new pastime: coining terms for the Coming Cyberpocalypse: “digital Pearl Harbor” is so 1941). Speaking of which, I personally hope evil hackers from Malefactoria will someday hack into my bathroom scale – which in a future time will be connected to the Internet because, gosh, wouldn’t it be great to have absolutely everything in your life Internet-enabled? – and recalibrate it so I’m 10 pounds thinner. The horror. In part, my focus on public policy is due to an admitted limitation of my skill set. I enjoy reading technical articles about exploits and cybersecurity trends, but writing a blog entry on those topics would take more research than I have time for and, quite honestly, doesn’t play to my strengths. The first rule of writing is “write what you know.” The bigger contributing factor to my recent paucity of blog entries is that more and more of my waking hours are spent engaging in “thrust and parry” activity involving emerging regulations of some sort or other. I’ve opined in earlier blogs about what constitutes good and reasonable public policy so nobody can accuse me of being reflexively anti-regulation. That said, you have so many cycles in the day, and most of us would rather spend it slaying actual dragons than participating in focus groups on whether dragons are really a problem, whether lassoing them (with organic, sustainable and recyclable lassos) is preferable to slaying them – after all, dragons are people, too - and whether we need lasso compliance auditors to make sure lassos are being used correctly and humanely. (A point that seems to evade many rule makers: slaying dragons actually accomplishes something, whereas talking about “approved dragon slaying procedures and requirements” wastes the time of those who are competent to dispatch actual dragons and who were doing so very well without the input of “dragon-slaying theorists.”) Unfortunately for so many of us who would just get on with doing our day jobs, cybersecurity is rapidly devolving into the “focus groups on dragon dispatching” realm, which actual dragons slayers have little choice but to participate in. The general trend in cybersecurity is that powers-that-be – which encompasses groups other than just legislators – are often increasingly concerned and therefore feel they need to Do Something About Cybersecurity. Many seem to believe that if only we had the right amount of regulation and oversight, there would be no data breaches: a breach simply must mean Someone Is At Fault and Needs Supervision. (Leaving aside the fact that we have lots of home invasions despite a) guard dogs b) liberal carry permits c) alarm systems d) etc.) Also note that many well-managed and security-aware organizations, like the US Department of Defense, still get hacked. More specifically, many powers-that-be feel they must direct industry in a multiplicity of ways, up to and including how we actually build and deploy information technology systems. The more prescriptive the requirement, the more regulators or overseers a) can be seen to be doing something b) feel as if they are doing something regardless of whether they are actually doing something useful or cost effective. Note: an unfortunate concomitant of Doing Something is that often the cure is worse than the ailment. That is, doing what overseers want creates unfortunate byproducts that they either didn’t foresee or worse, don’t care about. After all, the logic goes, we Did Something. Prescriptive practice in the IT industry is problematic for a number of reasons. For a start, prescriptive guidance is really only appropriate if: • It is cost effective• It is “current” (meaning, the guidance doesn’t require the use of the technical equivalent of buggy whips long after horse-drawn transportation has become passé)*• It is practical (that is, pragmatic, proven and effective in the real world, not theoretical and unproven)• It solves the right problem With the above in mind, heading up the list of “you must be joking” regulations are recent disturbing developments in the Payment Card Industry (PCI) world. I’d like to give PCI kahunas the benefit of the doubt about their intentions, except that efforts by Oracle among others to make them aware of “unfortunate side effects of your requirements” – which is as tactful I can be for reasons that I believe will become obvious below - have gone, to-date, unanswered and more importantly, unchanged. A little background on PCI before I get too wound up. In 2008, the Payment Card Industry (PCI) Security Standards Council (SSC) introduced the Payment Application Data Security Standard (PA-DSS). That standard requires vendors of payment applications to ensure that their products implement specific requirements and undergo security assessment procedures. In order to have an application listed as a Validated Payment Application (VPA) and available for use by merchants, software vendors are required to execute the PCI Payment Application Vendor Release Agreement (VRA). (Are you still with me through all the acronyms?) Beginning in August 2010, the VRA imposed new obligations on vendors that are extraordinary and extraordinarily bad, short-sighted and unworkable. Specifically, PCI requires vendors to disclose (dare we say “tell all?”) to PCI any known security vulnerabilities and associated security breaches involving VPAs. ASAP. Think about the impact of that. PCI is asking a vendor to disclose to them: • Specific details of security vulnerabilities • Including exploit information or technical details of the vulnerability • Whether or not there is any mitigation available (as in a patch) PCI, in turn, has the right to blab about any and all of the above – specifically, to distribute all the gory details of what is disclosed - to the PCI SSC, qualified security assessors (QSAs), and any affiliate or agent or adviser of those entities, who are in turn permitted to share it with their respective affiliates, agents, employees, contractors, merchants, processors, service providers and other business partners. This assorted crew can’t be more than, oh, hundreds of thousands of entities. Does anybody believe that several hundred thousand people can keep a secret? Or that several hundred thousand people are all equally trustworthy? Or that not one of the people getting all that information would blab vulnerability details to a bad guy, even by accident? Or be a bad guy who uses the information to break into systems? (Wait, was that the Easter Bunny that just hopped by? Bringing world peace, no doubt.) Sarcasm aside, common sense tells us that telling lots of people a secret is guaranteed to “unsecret” the secret. Notably, being provided details of a vulnerability (without a patch) is of little or no use to companies running the affected application. Few users have the technological sophistication to create a workaround, and even if they do, most workarounds break some other functionality in the application or surrounding environment. Also, given the differences among corporate implementations of any application, it is highly unlikely that a single workaround is going to work for all corporate users. So until a patch is developed by the vendor, users remain at risk of exploit: even more so if the details of vulnerability have been widely shared. Sharing that information widely before a patch is available therefore does not help users, and instead helps only those wanting to exploit known security bugs. There’s a shocker for you. Furthermore, we already know that insider information about security vulnerabilities inevitably leaks, which is why most vendors closely hold such information and limit dissemination until a patch is available (and frequently limit dissemination of technical details even with the release of a patch). That’s the industry norm, not that PCI seems to realize or acknowledge that. Why would anybody release a bunch of highly technical exploit information to a cast of thousands, whose only “vetting” is that they are members of a PCI consortium? Oracle has had personal experience with this problem, which is one reason why information on security vulnerabilities at Oracle is “need to know” (we use our own row level access control to limit access to security bugs in our bug database, and thus less than 1% of development has access to this information), and we don’t provide some customers with more information than others or with vulnerability information and/or patches earlier than others. Failure to remember “insider information always leaks” creates problems in the general case, and has created problems for us specifically. A number of years ago, one of the UK intelligence agencies had information about a non-public security vulnerability in an Oracle product that they circulated among other UK and Commonwealth defense and intelligence entities. Nobody, it should be pointed out, bothered to report the problem to Oracle, even though only Oracle could produce a patch. The vulnerability was finally reported to Oracle by (drum roll) a US-based commercial company, to whom the information had leaked. (Note: every time I tell this story, the MI-whatever agency that created the problem gets a bit shirty with us. I know they meant well and have improved their vulnerability handling/sharing processes but, dudes, next time you find an Oracle vulnerability, try reporting it to us first before blabbing to lots of people who can’t actually fix the problem. Thank you!) Getting back to PCI: clearly, these new disclosure obligations increase the risk of exploitation of a vulnerability in a VPA and thus, of misappropriation of payment card data and customer information that a VPA processes, stores or transmits. It stands to reason that VRA’s current requirement for the widespread distribution of security vulnerability exploit details -- at any time, but particularly before a vendor can issue a patch or a workaround -- is very poor public policy. It effectively publicizes information of great value to potential attackers while not providing compensating benefits - actually, any benefits - to payment card merchants or consumers. In fact, it magnifies the risk to payment card merchants and consumers. The risk is most prominent in the time before a patch has been released, since customers often have little option but to continue using an application or system despite the risks. However, the risk is not limited to the time before a patch is issued: customers often need days, or weeks, to apply patches to systems, based upon the complexity of the issue and dependence on surrounding programs. Rather than decreasing the available window of exploit, this requirement increases the available window of exploit, both as to time available to exploit a vulnerability and the ease with which it can be exploited. Also, why would hackers focus on finding new vulnerabilities to exploit if they can get “EZHack” handed to them in such a manner: a) a vulnerability b) in a payment application c) with exploit code: the “Hacking Trifecta!“ It’s fair to say that this is probably the exact opposite of what PCI – or any of us – would want. Established industry practice concerning vulnerability handling avoids the risks created by the VRA’s vulnerability disclosure requirements. Specifically, the norm is not to release information about a security bug until the associated patch (or a pretty darn good workaround) has been issued. Once a patch is available, the notice to the user community is a high-level communication discussing the product at issue, the level of risk associated with the vulnerability, and how to apply the patch. The notices do not include either the specific customers affected by the vulnerability or forensic reports with maps of the exploit (both of which are required by the current VRA). In this way, customers have the tools they need to prioritize patching and to help prevent an attack, and the information released does not increase the risk of exploit. Furthermore, many vendors already use industry standards for vulnerability description: Common Vulnerability Enumeration (CVE) and Common Vulnerability Scoring System (CVSS). CVE helps ensure that customers know which particular issues a patch addresses and CVSS helps customers determine how severe a vulnerability is on a relative scale. Industry already provides the tools customers need to know what the patch contains and how bad the problem is that the patch remediates. So, what’s a poor vendor to do? Oracle is reaching out to other vendors subject to PCI and attempting to enlist then in a broad effort to engage PCI in rethinking (that is, eradicating) these requirements. I would therefore urge all who care about this issue, but especially those in the vendor community whose applications are subject to PCI and who may not have know they were being asked to tell-all to PCI and put their customers at risk, to do one of the following: • Contact PCI with your concerns• Contact Oracle (we are looking for vendors to sign our statement of concern)• And make sure you tell your customers that you have to rat them out to PCI if there is a breach involving the payment application I like to be charitable and say “PCI meant well” but in as important a public policy issue as what you disclose about vulnerabilities, to whom and when, meaning well isn’t enough. We need to do well. PCI, as regards this particular issue, has not done well, and has compounded the error by thus far being nonresponsive to those of us who have labored mightily to try to explain why they might want to rethink telling the entire planet about security problems with no solutions. By Way of Explanation… Non-related to PCI whatsoever, and the explanation for why I have not been blogging a lot recently, I have been working on Other Writing Venues with my sister Diane (who has also worked in the tech sector, inflicting upgrades on unsuspecting and largely ungrateful end users). I am pleased to note that we have recently (self-)published the first in the Miss Information Technology Murder Mystery series, Outsourcing Murder. The genre might best be described as “chick lit meets geek scene.” Our sisterly nom de plume is Maddi Davidson and (shameless plug follows): you can order the paper version of the book on Amazon, or the Kindle or Nook versions on www.amazon.com or www.bn.com, respectively. From our book jacket: Emma Jones, a 20-something IT consultant, is working on an outsourcing project at Tahiti Tacos, a restaurant chain offering Polynexican cuisine: refried poi, anyone? Emma despises her boss Padmanabh, a brilliant but arrogant partner in GD Consulting. When Emma discovers His-Royal-Padness’s body (verdict: death by cricket bat), she becomes a suspect.With her overprotective family and her best friend Stacey providing endless support and advice, Emma stumbles her way through an investigation of Padmanabh’s murder, bolstered by fusion food feeding frenzies, endless cups of frou-frou coffee and serious surfing sessions. While Stacey knows a PI who owes her a favor, landlady Magda urges Emma to tart up her underwear drawer before the next cute cop with a search warrant arrives. Emma’s mother offers to fix her up with a PhD student at Berkeley and showers her with self-defense gizmos while her old lover Keoni beckons from Hawai’i. And everyone, even Shaun the barista, knows a good lawyer. Book 2, Denial of Service, is coming out this summer. * Given the rate of change in technology, today’s “thou shalts” are easily next year’s “buggy whip guidance.”

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• My computer freezes irregularly

  - by Manhim

  My computer started to freeze at irregular times for 3 weeks now. Please note that this question change with each things that i try. (For additional details) What happens My computer freezes, the video stops. (No graphic glitches, it just stops) Sound keeps playing up to some time (Usually 10-30 seconds) then stops playing. Sometimes, randomly, the screen on my G-15 keyboard flickers and I see caracters not at the right places. Usually happens for about 1-2 seconds and a bit before my computer freezes. I have to keep the power button pressed for 4 seconds to shut my computer down. I still hear my hard drives and fans working. Sometimes it works with no problems for a full day, some other times it just keeps freezing each time I restart my computer and I have to leave it for the rest of the day. Sometimes my mouse freezes for a fraction of a second (Like 0.01 to 0.2 seconds) quite randomly, usually before it freezes. No errors spotted by the "Action center" unlike when I had problems with my last video card on this system (Driver errors). My G-15 LCD screen also freezes. Sometimes my G-15 LCD screen flickers and caracters gets caried around temporary under heavy load. Now, most of the times, the BIOS hard disks boot order gets reversed for some reason and I have to put it to the right one and save each times I boot. (Might be unrelated, not sure, but it first started yesterday) Sometimes the BIOS doesn't detect my 750GB hard drive plugged in SATA1. What I did so far I have had similar problems in the past and I had changed my hard drive (It was faulty), so I tested my software RAID-0 array and it was faulty so I changed it. (I reinstalled Windows 7 with this part). I also tested with unplugging my secondary hard drive. My CPU was running at about 100 degree Celsius, I removed the dust between the fans and the heatsink and it's now between 45-55. I ran a CPU stress-test and it didn't freeze during the tests (using Prime95 on all cores) Ran a memory test (using memtest86+) for a single pass and there were no errors. Ran a GPU stress test with ati-tools and furmark and it didn't freeze during the tests. (No artefacts either) I had troubles with my graphic card when I got it, but I think that it got fixed with a driver update. I checked the voltages in my BIOS setup and they all seemed ok (±0.2 I think). I have ran on the computer without problems with Fedora 15 on an external hard drive (Appart that it couldn't load Gnome 3 and was reverting to Gnome 2, didn't want to install drivers since I use it on multiple computers) I used it to backup my files from the raid array to my 1TB hard drive for the reinstallation of Windows. (So the crashes only happenned on Windows) [The external hard drive is plugged directly on a SATA port] I contacted EVGA (My graphic card vendor) and pointed them on this question, I'm looking for an answer. Ran sensors on Fedora 15 and got this output: http://pastebin.com/0BHJnAvu Ran 6 short different CPU stress test on Fedora 15 (Haven't found any complete stress testers for Linux) and it didn't crash. Changed the thermal paste to some Artic Silver 5 for my CPU and stress tested the CPU, temperature was at 50 idle, then 64 highest and slowly went down to 62 during the test. Ran some stress testing with a temporary graphic card and it went ok. Ran furmark stress test with my original graphic card and it freezed again. GPU had a temp of 74C, a CPU temp of 58C and a mobo temp of 40C or 45C (Dunno which one it is from SpeedFan). Ran a furmark stress test and a CPU stress test at the same time, results: http://pastebin.com/2t6PLpdJ I have been using my computer without stressing it for about 2 hours now and no crashes yet. I also have disabled the AMD Cool'n'quiet function on the BIOS for a more regular power to the CPU. When I ran Furmark without C'n'q my computer didn't freeze but I had a "Driver Kernel Error" that have recovered (And Furmark crashed) all that while running a CPU stress test. The computer eventually frozed without me being at it, but this time my screen just went on sleep and I couldn't wake it. Using the stability tester in nTune my computer freezed again (In the same manner as before). I notived that Speedfan gives me a -12V of -16.97V and a -5V of -8.78V. I wonder if these numbers are reliable and if they are good or bad. I have swapped my G-15 with another basic USB keyboard (HP) and I have ran furmark for about 10 minutes with a CPU stability test running each 60 seconds for 30 seconds and my computer haven't crashed yet. Ran some more extended tests without my G-15 and it freezed like it usually do. Removed the nForce Hard disk controler. Disabled command queuing in the NVIDIA nForce SATA Controller for both port 0 and port 1 (Errors from the logs) Used CPUID HwMonitor, here are the voltages: http://pastebin.com/dfM7p4jV Changed some configurations in the motherboard BIOS: Disabled PEG Link Mode, Changed AI Tuning to Standard, Disabled the 1394 Controller, Disabled HD Audio, Disabled JMicron RAID controller and Disabled SATA Raid. When it happens When I play video games (Mostly) When I play flash games (Second most) When I'm looking at my desktop background (It rarely happens when I have a window open, but it does, sometimes) When my Graphic card and my CPU are stressed. Sometimes when my Graphic card is stressed. Never happenned while stressing only the CPU. Sometimes when my CPU is stressed. Specs Windows Seven x64 Home Premium Motherboard: M2N-SLI Deluxe CPU: AMD Phenom 9950 x2 @ 2.6GHz Memory: Kingston 4x2GB Dual Channel (Pretty basic memory sticks) Hard drives: Was 2x250GB (Western digital caviar) in raid-0 + 1TB (WD caviar black), I replaced the raid array with a 750GB (WD caviar black) [Yes I removed the array from the raid configurations] 750W Power supply No overcloking. Ever. There have been some power-downs like 4-5 weeks ago, but the problem didn't start immediately after. (I wasn't home, so my computer got shut-down) Event logs (Warnings, errors and critical errors) for the last 24 hours: http://pastebin.com/Bvvk31T7 My current to-try list Reinstall the drivers and software 1 by 1 and do extensive stress testing between each. Update the BIOS firmware to the most recent stable one. Change my motherboard. Status updates Keeping only the last 3 (28/06 04pm) More stress testing and still pass the tests. (28/06 03pm) Been stress testing for 10 minute straight now and 5 minutes with both CPU and GPU being stressed at the same time. (28/06 03pm) Stress-testing right now, so far no problems. A little hope Tests with Furmark and Prime95. Testing Windows bare-bone: 30 Minutes stress, no freeze. Installing an Anti-virus and some software, restarting computer. Testing with Anti-virus and some software (No drivers installed): 30 Minutes stress, no freeze. Installing audio drivers, restarting computer. Testing with the audio drivers: 30 Minutes stress, no freeze. Installing the latest graphic drivers from EVGA's website (without 3d vision since I don't use it), restarting computer. Testing with the graphic drivers: 30 Minutes stress, no freeze. Configuring Windows to my liking and installing more softwares. In this situation, how can I successfully pin-point the current hardware problem? (If it's a hardware problem) Because I don't really have the budget to just forget and replace everything. I also don't really have hardware to test-replace current hardware.

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• Conversation as User Assistance

  - by ultan o'broin

  Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• Community Conversation

  - by ultan o'broin

  Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• Developer’s Life – Attitude and Communication – They Can Cause Problems – Notes from the Field #027

  - by Pinal Dave

  [Note from Pinal]: This is a 27th episode of Notes from the Field series. The biggest challenge for anyone is to understand human nature. We human have so many things on our mind at any moment of time. There are cases when what we say is not what we mean and there are cases where what we mean we do not say. We do say and things as per our mood and our agenda in mind. Sometimes there are incidents when our attitude creates confusion in the communication and we end up creating a situation which is absolutely not warranted. In this episode of the Notes from the Field series database expert Mike Walsh explains a very crucial issue we face in our career, which is not technical but more to relate to human nature. Read on this may be the best blog post you might read in recent times. In this week’s note from the field, I’m taking a slight departure from technical knowledge and concepts explained. We’ll be back to it next week, I’m sure. Pinal wanted us to explain some of the issues we bump into and how we see some of our customers arrive at problem situations and how we have helped get them back on the right track. Often it is a technical problem we are officially solving – but in a lot of cases as a consultant, we are really helping fix some communication difficulties. This is a technical blog post and not an “advice column” in a newspaper – but the longer I am a consultant, the more years I add to my experience in technology the more I learn that the vast majority of the problems we encounter have “soft skills” included in the chain of causes for the issue we are helping overcome. This is not going to be exhaustive but I hope that sharing four pieces of advice inspired by real issues starts a process of searching for places where we can be the cause of these challenges and look at fixing them in ourselves. Or perhaps we can begin looking at resolving them in teams that we manage. I’ll share three statements that I’ve either heard, read or said and talk about some of the communication or attitude challenges highlighted by the statement. 1 – “But that’s the SAN Administrator’s responsibility…” I heard that early on in my consulting career when talking with a customer who had serious corruption and no good recent backups – potentially no good backups at all. The statement doesn’t have to be this one exactly, but the attitude here is an attitude of “my job stops here, and I don’t care about the intent or principle of why I’m here.” It’s also a situation of having the attitude that as long as there is someone else to blame, I’m fine…  You see in this case, the DBA had a suspicion that the backups were not being handled right.  They were the DBA and they knew that they had responsibility to ensure SQL backups were good to go – it’s a basic requirement of a production DBA. In my “As A DBA Where Do I start?!” presentation, I argue that is job #1 of a DBA. But in this case, the thought was that there was someone else to blame. Rather than create extra work and take on responsibility it was decided to just let it be another team’s responsibility. This failed the company, the company’s customers and no one won. As technologists – we should strive to go the extra mile. If there is a lack of clarity around roles and responsibilities and we know it – we should push to get it resolved. Especially as the DBAs who should act as the advocates of the data contained in the databases we are responsible for. 2 – “We’ve always done it this way, it’s never caused a problem before!” Complacency. I have to say that many failures I’ve been paid good money to help recover from would have not happened had it been for an attitude of complacency. If any thoughts like this have entered your mind about your situation you may be suffering from it. If, while reading this, you get this sinking feeling in your stomach about that one thing you know should be fixed but haven’t done it.. Why don’t you stop and go fix it then come back.. “We should have better backups, but we’re on a SAN so we should be fine really.” “Technically speaking that could happen, but what are the chances?” “We’ll just clean that up as a fast follow” ..and so on. In the age of tightening IT budgets, increased expectations of up time, availability and performance there is no room for complacency. Our customers and business units expect – no demand – the best. Complacency says “we will give you second best or hopefully good enough and we accept the risk and know this may hurt us later. Sometimes an organization will opt for “good enough” and I agree with the concept that at times the perfect can be the enemy of the good. But when we make those decisions in a vacuum and are not reporting them up and discussing them as an organization that is different. That is us unilaterally choosing to do something less than the best and purposefully playing a game of chance. 3 – “This device must accept interference from other devices but not create any” I’ve paraphrased this one – but it’s something the Federal Communications Commission – a federal agency in the United States that regulates electronic communication – requires of all manufacturers of any device that could cause or receive interference electronically. I blogged in depth about this here (http://www.straightpathsql.com/archives/2011/07/relationship-advice-from-the-fcc/) so I won’t go into much detail other than to say this… If we all operated more on the premise that we should do our best to not be the cause of conflict, and to be less easily offended and less upset when we perceive offense life would be easier in many areas! This doesn’t always cause the issues we are called in to help out. Not directly. But where we see it is in unhealthy relationships between the various technology teams at a client. We’ll see teams hoarding knowledge, not sharing well with others and almost working against other teams instead of working with them. If you trace these problems back far enough it often stems from someone or some group of people violating this principle from the FCC. To Sum It Up Technology problems are easy to solve. At Linchpin People we help many customers get past the toughest technological challenge – and at the end of the day it is really just a repeatable process of pattern based troubleshooting, logical thinking and starting at the beginning and carefully stepping through to the end. It’s easy at the end of the day. The tough part of what we do as consultants is the people skills. Being able to help get teams working together, being able to help teams take responsibility, to improve team to team communication? That is the difficult part, and we get to use the soft skills on every engagement. Work on professional development (http://professionaldevelopment.sqlpass.org/) and see continuing improvement here, not just with technology. I can teach just about anyone how to be an excellent DBA and performance tuner, but some of these soft skills are much more difficult to teach. If you want to get started with performance analytics and triage of virtualized SQL Servers with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Building KPIs to monitor your business Its not really about the Technology

  When I have discussions with people about Business Intelligence, one of the questions the inevitably come up is about building KPIs and how to accomplish that. From a technical level the concept of a KPI is very simple, almost too simple in that it is like the tip of an iceberg floating above the water. The key to that iceberg is not really the tip, but the mass of the iceberg that is hidden beneath the surface upon which the tip sits. The analogy of the iceberg is not meant to indicate that the foundation of the KPI is overly difficult or complex. The disparity in size in meant to indicate that the larger thing that needs to be defined is not the technical tip, but the underlying business definition of what the KPI means. From a technical perspective the KPI consists of primarily the following items: Actual Value This is the actual value data point that is being measured. An example would be something like the amount of sales. Target Value This is the target goal for the KPI. This is a number that can be measured against Actual Value. An example would be $10,000 in monthly sales. Target Indicator Range This is the definition of ranges that define what type of indicator the user will see comparing the Actual Value to the Target Value. Most often this is defined by stoplight, but can be any indicator that is going to show a status in a quick fashion to the user. Typically this would be something like: Red Light = Actual Value more than 5% below target; Yellow Light = Within 5% of target either direction; Green Light = More than 5% higher than Target Value Status\Trend Indicator This is an optional attribute of a KPI that is typically used to show some kind of trend. The vast majority of these indicators are used to show some type of progress against a previous period. As an example, the status indicator might be used to show how the monthly sales compare to last month. With this type of indicator there needs to be not only a definition of what the ranges are for your status indictor, but then also what value the number needs to be compared against. So now we have an idea of what data points a KPI consists of from a technical perspective lets talk a bit about tools. As you can see technically there is not a whole lot to them and the choice of technology is not as important as the definition of the KPIs, which we will get to in a minute. There are many different types of tools in the Microsoft BI stack that you can use to expose your KPI to the business. These include Performance Point, SharePoint, Excel, and SQL Reporting Services. There are pluses and minuses to each technology and the right technology is based a lot on your goals and how you want to deliver the information to the users. Additionally, there are other non-Microsoft tools that can be used to expose KPI indicators to your business users. Regardless of the technology used as your front end, the heavy lifting of KPI is in the business definition of the values and benchmarks for that KPI. The discussion about KPIs is very dependent on the history of an organization and how much they are exposed to the attributes of a KPI. Often times when discussing KPIs with a business contact who has not been exposed to KPIs the discussion tends to also be a session educating the business user about what a KPI is and what goes into the definition of a KPI. The majority of times the business user has an idea of what their actual values are and they have been tracking those numbers for some time, generally in Excel and all manually. So they will know the amount of sales last month along with sales two years ago in the same month. Where the conversation tends to get stuck is when you start discussing what the target value should be. The actual value is answering the What and How much questions. When you are talking about the Target values you are asking the question Is this number good or bad. Typically, the user will know whether or not the value is good or bad, but most of the time they are not able to quantify what is good or bad. Their response is usually something like I just know. Because they have been watching the sales quantity for years now, they can tell you that a 5% decrease in sales this month might actually be a good thing, maybe because the salespeople are all waiting until next month when the new versions come out. It can sometimes be very hard to break the business people of this habit. One of the fears generally is that the status indicator is not subjective. Thus, in the scenario above, the business user is going to be fearful that their boss, just looking at a negative red indicator, is going to haul them out to the woodshed for a bad month. But, on the flip side, if all you are displaying is the amount of sales, only a person with knowledge of last month sales and the target amount for this month would have any idea if $10,000 in sales is good or not. Here is where a key point about KPIs needs to be communicated to both the business user and any user who might be viewing the results of that KPI. The KPI is just one tool that is used to report on business performance. The KPI is meant as a quick indicator of one business statistic. It is not meant to tell the entire story. It does not answer the question Why. Its primary purpose is to objectively and quickly expose an area of the business that might warrant more review. There is always going to be the need to do further analysis on any potential negative or neutral KPI. So, hopefully, once you have convinced your business user to come up with some target numbers and ranges for status indicators, you then need to take the next step and help them answer the Why question. The main question here to ask is, Okay, you see the indicator and you need to discover why the number is what is, where do you go?. The answer is usually a combination of sources. A sales manager might have some of the following items at their disposal (Marketing report showing a decrease in the promotional discounts for the month, Pricing Report showing the reduction of prices of older models, an Inventory Report showing the discontinuation of a particular product line, or a memo showing the ending of a large affiliate partnership. The answers to the question Why are never as simple as a single indicator value. Bring able to quickly get to this information is all about designing how a user accesses the KPIs and then also how easily they can get to the additional information they need. This is where a Dashboard mentality can come in handy. For example, the business user can have a dashboard that shows their KPIs, but also has links to some of the common reports that they run regarding Sales Data. The users boss may have the same KPIs on their dashboard, but instead of links to individual reports they are going to have a link to a status report that was created by the user that pulls together all the data about the KPI in a summary format the users boss can review. So some of the key things to think about when building or evaluating KPIs for your organization: Technology should not be the driving factor KPIs are of little value without some indicator for whether a value is good, bad or neutral. KPIs only give an answer to the Is this number good\bad? question Make sure the ability to drill into the Why of a KPI is close at hand and relevant to the user who is viewing the KPI. The KPI is a key business tool when defined properly to help monitor business performance across the enterprise in an objective and consistent manner. At times it might feel like the process of defining the business aspects of a KPI can sometimes be arduous, the payoff in the end can far outweigh the costs. Some of the benefits of going through this process are a better understanding of the key metrics for an organization and the measure of those metrics and a consistent snapshot of business performance that can be utilized across the organization. And I think that these are benefits to any organization regardless of the technology or the implementation.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• DevConnections Spring 2010 Speaker Evals and Tips

  As a conference speaker, I always look forward to hearing from attendees whether they felt my sessions were valuable and worth their time.  Its always gratifying  get a high score, but of course its the (preferably constructive) criticism thats key to continued improvement.  Im by no means the best technical presenter around, and Im always looking for ways to improve. Ive recently spoken at a few events, including TechEd and an Ohio event called Stir Trek.  DevConnections was actually back in April, but theyre just getting their final evals out to speakers.  TechEd, of course, does online evals so immediately after your talks you can see what people think.  Ill try and post my TechEd evals in the next week or so. I gave 3 talks at DevConnections Spring 2010 / VS2010 Launch which I discussed in this previous blog post.  In this follow-up, Im just going to share some eval info and my thoughts on it, albeit a couple of months later. Pragmatic ASP.NET Tips, Tricks, and Tools Evals Turned In: 27 Overall Eval: 3.74 Average Score: 3.47 89% found the technical level Just Right.  7.4% thought it was too basic (3.6% did not respond).  Since nobody thought the content was Too complex, I could perhaps have added some more complex material, but having about 90% say its Just Right is pretty good. 92% said at least 50% of the material was new to them.  36% said 75% or more was new.  Thats also pretty good, I think. 77.8% can use the information immediately; 15% can use it within 2-6 months (7.2 % no response). Overall 78% rated the session Excellent, 18% Good, 4% Fair. All comments (9): Steve did a great job Excellent session! It was good. Im now super excited to attend Steves other sessions later today.  Very useful. One of the best speakers here.  Bring him back to future conferences please. Continue to have this session with new and old stuff.  I always find something I did not know about. Excellent!  This was the best session Ive seen all week. Did not increase font on all pages could not see. For Steve to have had more sessions. Note to self make the fonts bigger across the board.  Otherwise, this is all good for my ego. :)  This is always a very popular session and one I really enjoy giving.  Tips and Tricks talks are pretty easy because you dont have to go in depth with any particular thing, and theyre almost always with existing technology so youre not dealing with betas, lack of documentation, and other issues.  Its an easy session to do well, in my experience, and one which I think attendees definitely appreciate.   Whats New in ASP.NET MVC 2 Evals Turned In: 23 Overall Eval: 3.77 Average Score: 3.47 (wow, I cant believe I scored better on this talk than the tips and tricks talk, which Ive given many times and was more excited about) 96% found the technical level Just Right.  90% found 50% or more of the material to be new.  43% can use the info immediately, and another 43% can use it within 2-6 months I guess that speaks to adoption rates of MVC 2 among my attendees Overall 74% said the session was Excellent, 22% Good.  4% No Response. All Comments (6): Great job, thank you. Great speaker! Really good, a little lost in the code at some points, but great information. Speaker needs to repeat questions from audience for everyone to hear. Exceeded my expectations. Great speaker, very informative. I really do try to religiously repeat questions from the audience for everyone to hear, but obviously I didnt do it 100% of the time.  Note to self remember to repeat questions.  That and making fonts big are really basic speaker best practices, which just goes to prove that fundamentals are always something that can be perfected.   SOLIDify Your ASP.NET MVC 2 Application Evals Turned In: 8 (!) Overall Eval: 3.63 Average Score: 3.47 As I recall this was one of the last talks of the day / show, which might account for the low number of evals turned in.  I dont recall speaking to an empty room for this talk, although it certainly wasnt as crowded as the tips and tricks talk. 100% found the technical level Just Right.  100% found at least half the material new.  62.5% can use it at once and 37.5% within 2-6 months.  62.5% rated the session Excellent overall; 37.5% Good.  Im thinking there were 5 evals with all 4s checked and 3 with all 3s checked (4 = Excellent, 3 = Good) All Comments (3): This covered many topics Ive read about recently, and it helped reinforce them. It was a nice overview of the solid principle, but I thought there might be specifics for MVC2.  I am glad there is not. Move a little slower. Ok, so another fundamental dont go too fast.  Looks like I got one fundamental tip from the comments of each talk. My Take-Aways Remember the fundamentals.  Its worth going through a checklist prior to presenting to make sure these things are fresh in your mind.  Increase all font sizes.  Repeat all questions from audience members without microphones (this is also a great way to stall for time, btw).  Resist the urge to move too quickly especially if youre nervous or short of time.  Writing this up in a blog post also further reinforces these fundamentals for me, which is one of the main reasons why I do it I retain things better when I write them, and even moreso when I write them for public consumption since I have to really think about what Im saying.  And maybe a few of you find this interesting or helpful, which is a bonus. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• “It’s only test code…”

  - by Chris George

  “Let me hack this in, it’s only test code”, “Don’t worry about getting it reviewed, it’s only test code”, “It doesn’t have to be elegant or efficient, it’s only test code”… do these phrases sound familiar? Chances are if you’ve working with test automation, at one point or other you will have heard these phrases, you have probably even used them yourself! What is certain is that code written under this “it’s only test code” mantra will come back and bite you in the arse! I’ve recently encountered a case where a test was giving a false positive, therefore hiding a real product bug because that test code was very badly written. Firstly it was very difficult to understand what the test was actually trying to achieve let alone how it was doing it, and this complexity masked a simple logic error. These issues are real and they do happen. Let’s take a step back from this and look at what we are trying to do. We are writing test code that tests product code, and we do this to create a suite of tests that will help protect our software against regressions. This test code is making sure that the product behaves as it should by employing some sort of expected result verification. The simple cases of these are generally not a problem. However, automation allows us to explore more complex scenarios in many more permutations. As this complexity increases then so does the complexity of the test code. It is at this point that code which has not been architected properly will cause problems.   Keep your friends close… So, how do we make sure we are doing it right? The development teams I have worked on have always had Test Engineers working very closely with their Software Engineers. This is something that I have always tried to take full advantage of. They are coding experts! So run your ideas past them, ask for advice on how to structure your code, help you design your data structures. This may require a shift in your teams viewpoint, as contrary to this section title and folklore, Software Engineers are not actually the mortal enemy of Test Engineers. As time progresses, and test automation becomes more and more ingrained in what we do, the two roles are converging more than ever. Over the 16 years I have spent as a Test Engineer, I have seen the grey area between the two roles grow significantly larger. This serves to strengthen the relationship and common bond between the two roles which helps to make test code activities so much easier!   Pair for the win Possibly the best thing you could do to write good test code is to pair program on the task. This will serve a few purposes. you will get the benefit of the Software Engineers knowledge and experience the Software Engineer will gain knowledge on the testing process. Sharing the love is a wonderful thing! two pairs of eyes are always better than one… And so are two brains. Between the two of you, I will guarantee you will derive more useful test cases than if it was just one of you.   Code reviews Another policy which certainly pays dividends is the practice of code reviews. By having one of your peers review your code before you commit it serves two purposes. Firstly, it forces you to explain your code. Just the act of doing this will often pick up errors in your code. Secondly, it gets yet another pair of eyes on your code! I cannot stress enough how important code reviews are. The benefits they offer apply as much to product code as test code. In short, Software and Test Engineers should all be doing them! It can be extended even further by getting test code reviewed by a Software Engineer and a Test Engineer, and likewise product code. This serves to keep both functions in the loop with changes going on within your code base.   Learn from your devs I briefly touched on this earlier but I’d like to go into more detail here. Pairing with your Software Engineers when writing your test code is such an amazing opportunity to improve your coding skills. As I sit here writing this article waiting to be called into court for jury service, it reminds me that it takes a lot of patience to be a Test Engineer, almost as much as it takes to be a juror! However tempting it is to go rushing in and start writing your automated tests, resist that urge. Discuss what you want to achieve then talk through the approach you’re going to take. Then code it up together. I find it really enlightening to ask questions like ‘is there a better way to do this?’ Or ‘is this how you would code it?’ The latter question, especially, is where I learn the most. I’ve found that most Software Engineers will be reluctant to show you the ‘right way’ to code something when writing tests because they perceive the ‘right way’ to be too complicated for the Test Engineer (e.g. not mentioning LINQ and instead doing something verbose). So by asking how THEY would code it, it unleashes their true dev-ness and advanced code usually ensues! I would like to point out, however, that you don’t have to accept their method as the final answer. On numerous occasions I have opted for the more simple/verbose solution because I found the code written by the Software Engineer too advanced and therefore I would find it unreadable when I return to the code in a months’ time! Always keep the target audience in mind when writing clever code, and in my case that is mostly Test Engineers.  

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• SQLAuthority News – Speaking Sessions at TechEd India – 3 Sessions – 1 Panel Discussion

  - by pinaldave

  Microsoft Tech-Ed India 2010 is considered as the major Technology event of the year for various IT professionals and developers. This event will feature a comprehensive forum in order   to learn, connect, explore, and evolve the current technologies we have today. I would recommend this event to you since here you will learn about today’s cutting-edge trends, thereby enhancing your work profile and getting ahead of the rest. But, the most important benefit of all might be the networking opportunity that that you can attain by attending the forum. You can build personal connections with various Microsoft experts and peers that will last even far beyond this event! It also feels good to let you know that I will be speaking at this year’s event! So, here are the sessions that await you in this mega-forum. Session 1: True Lies of SQL Server – SQL Myth Buster Date: April 12, 2010  Time: 11:15pm – 11:45pm In this 30-minute demo session, I am going to briefly demonstrate few SQL Server Myth and their resolution backing up with some demo. This demo session is a must-attend for all developers and administrators who would come to the event. This is going to be a very quick yet  fun session. Session 2: Master Data Services in Microsoft SQL Server 2008 R2 Date: April 12, 2010  Time: 2:30pm-3:30pm SQL Server Master Data Services will ship with SQL Server 2008 R2 and will improve Microsoft’s platform appeal. This session provides an in depth demonstration of MDS features and highlights important usage scenarios. Master Data Services enables consistent decision making by allowing you to create, manage and propagate changes from single master view of your business entities. Also with MDS – Master Data-hub which is the vital component helps ensure reporting consistency across systems and deliver faster more accurate results across the enterprise. We will talk about establishing the basis for a centralized approach to defining, deploying, and managing master data in the enterprise. Session 3: Developing with SQL Server Spatial and Deep Dive into Spatial Indexing Date: April 14, 2010 Time: 5:00pm-6:00pm Microsoft SQL Server 2008 delivers new spatial data types that enable you to consume, use, and extend location-based data through spatial-enabled applications. Attend this session to learn how to use spatial functionality in next version of SQL Server to build and optimize spatial queries. This session outlines the new geography data type to store geodetic spatial data and perform operations on it, use the new geometry data type to store planar spatial data and perform operations on it, take advantage of new spatial indexes for high performance queries, use the new spatial results tab to quickly and easily view spatial query results directly from within Management Studio, extend spatial data capabilities by building or integrating location-enabled applications through support for spatial standards and specifications and much more. Panel Discussion: Harness the power of Web – SEO and Technical Blogging Date: April 12, 2010 Time: 5:00pm-6:00pm Here you will learn lots of tricks and tips about SEO and Technical Blogging from various Industry Technical Blogging Experts. This event will surely be one of the most important Tech conventions of 2010. TechEd is going to be a very busy time for Tech developers and enthusiasts, since every evening there will be a fun session to attend. If you are interested in any of the above topics for every session, I suggest that you visit each of them as you will learn so many things about the topic to be discussed. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: MVP, Pinal Dave, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL, Technology Tagged: TechEd, TechEdIn

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• NServiceBus Generic Host and mqsvc.exe high CPU

  - by Michael Stephenson

  We have been doing some work with NServiceBus recently and observed some unusual behaviour which was caused by our mistake and seemed worthy of a small post.   The Scenario In our solution we were doing some standard NServiceBus stuff by pushing a message to a queue using NServiceBus.  We had a direct send/receive scenario rather than a publish/subscribe one.   The background process which was meant to collect the message and then process it was a normal NServiceBus message handler.  We would run the NServiceBus.Host.exe which would find the handler and then do the usual NServiceBus magic.   The Problem In this solution we were creating some automated tests around this module of the integration process to ensure that it would work well.  We had two tests.   Test 1 This test would start NServiceBus.Host.exe using the Process object, then seed a message to the queue via our web service façade sitting above the queue which wrapped NServiceBus.  The background process would then process the message and the test would check the message had been processed fine.   If all was well then the NServiceBus.Host.exe process was stopped.   Test 2 In test 2 we would do a very similar thing except that instead of starting the process the test would install NServiceBus.Host.exe as a windows service and then start the service before the test and once the test was executed it would stop the test.   The Results of the Tests Test 1 worked really well, however in test 2 we found that it didn’t really work at all, instead of doing the background process we were finding that between mqsvc.exe and NServiceBus.Host.exe the CPU on the machine was maxed and nothing was really happening.   The Solution After trying a few things we found it was the permissions on the queue were not set correctly.  Once this was resolved it all worked fine and CPU was not excessive and ran just like the console application.   I think the couple of take aways from this are:   Make sure you set the windows service for NserviceBus Generic Host to the right credentials When you install the generic host as a windows service then by default it will use the default windows credentials.  For any production like scenario you should be using a domain account to run the process as via the windows service. Make sure you have the queue set with the right permissions For the credentials you have used to configure the generic host as a windows service you should ensure that this user has the appropriate permissions for any queues it will interact with. Make sure you turn on the right logging configuration in NServiceBus When this wasnt working correctly we didnt know there was an issue, we were just experiencing the high CPU condition.  I am a little surprised that there wasnt something logged and that the process didnt crash.  I guess this could be by design bearing in mind that the process could be monitoring many queues.  In this point Im just saying that originally we didnt have all of the log4net logging which is available from NServiceBus turned on.  Its probably a good idea to have this turned on and configured until you are happy your solution is working fine.   Thanks to Ahmed Hashmi on my team who got this working in the end.

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• Open Your Windows - 4/Maio/10

  - by Claudia Costa

  This FREE technical briefing is designed to show ISVs/SIs how to leverage the Oracle11g Technology especially in the small to medium business. The briefing focuses on Oracle's 11g platform on Windows & Linux and gives a very comprehensive technical competitive overview to the products offered by Microsoft. The technical part covers Integration and Migration aspects of various Microsoft products such as SQL Server, .NET and Active Directory. Register Today! With Oracle11g Oracle introduced various products (ApplicationExpress, OracleExpress Edition, ADF, BPEL) and licenses (Oracle Database Standard Edition One, Application Server Java Edition) specifically targetting the small to medium business market and to show that Oracle Database and Application Server are as easy to use and costs less than Microsoft products in terms of purchase price and ongoing support & maintenance and even much much less when considering the Linux platform.. For those ISVs have already adopted Microsoft .NET framework and using SQL Server as their database layer, we will demostrate that Oracle11g Database is as easy as SQL Server to install, configure, and manage. In addition to that, their application development .NET platform does not requires dramatic changes to enable it to run on the Oracle database. Besides the standard functionalities, Oracle has enhanced some of the advanced features; such as Intermedia, Security, Ref Cursor, etc., tightly integrated with .NET framework so that .NET developers can take full advantage of the Oracle technology, without worrying or programming the complexity components. Objectives ·         Understand Oracle's strategy and commitment on Windows & Linux ·         Learn how to migrate from SQL Server to Oracle on Windows AND Linux ·         Understand that Oracle11g is easy to manage and to install on Windows & Linux ·         Learn how to integrate Windows products with the Oracle11g Platform ·         Learn how Oracle products interoperate & integrate with Microsoft .NET ·         Learn how an Oracle database on Windows will easily be ported to a lower cost Linux database platform and interoperate with a .NET application Prerequisites General Operating System expertise including MS-Windows and Linux. Agenda ·         Welcome and Intro ·         Oracle at a glance ·         Strategy; Small to Medium Business, Microsoft and Linux ·         Oracle 11g Architecture on Linux & Windows ·         Managing Oracle 11g on Linux & Windows ·         Application Development ·         Migration ·         Value propositions for ISVs & Wrap-up   ---------------------------------------------------------------------------- Para mais informações/inscrições, contacte: [email protected].

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• Building a Mafia&hellip;TechFest Style

  - by David Hoerster

  It’s been a few months since I last blogged (not that I blog much to begin with), but things have been busy.  We all have a lot going on in our lives, but I’ve had one item that has taken up a surprising amount of time – Pittsburgh TechFest 2012.  After the event, I went through some minutes of the first meetings for TechFest, and I started to think about how it all came together.  I think what inspired me the most about TechFest was how people from various technical communities were able to come together and build and promote a common event.  As a result, I wanted to blog about this to show that people from different communities can work together to build something that benefits all communities.  (Hopefully I've got all my facts straight.)  TechFest started as an idea Eric Kepes and myself had when we were planning our next Pittsburgh Code Camp, probably in the summer of 2011.  Our Spring 2011 Code Camp was a little different because we had a great infusion of some folks from the Pittsburgh Agile group (especially with a few speakers from LeanDog).  The line-up was great, but we felt our audience wasn’t as broad as it should have been.  We thought it would be great to somehow attract other user groups around town and have a big, polyglot conference. We started contacting leaders from Pittsburgh’s various user groups.  Eric and I split up the ones that we knew about, and we just started making contacts.  Most of the people we started contacting never heard of us, nor we them.  But we all had one thing in common – we ran user groups who’s primary goal is educating our members to make them better at what they do. Amazingly, and I say this because I wasn’t sure what to expect, we started getting some interest from the various leaders.  One leader, Greg Akins, is, in my opinion, Pittsburgh’s poster boy for the polyglot programmer.  He’s helped us in the past with .NET Code Camps, is a Java developer (and leader in Pittsburgh’s Java User Group), works with Ruby and I’m sure a handful of other languages.  He helped make some e-introductions to other user group leaders, and the whole thing just started to snowball. Once we realized we had enough interest with the user group leaders, we decided to not have a Fall Code Camp and instead focus on this new entity. Flash-forward to October of 2011.  I set up a meeting, with the help of Jeremy Jarrell (Pittsburgh Agile leader) to hold a meeting with the leaders of many of Pittsburgh technical user groups.  We had representatives from 12 technical user groups (Python, JavaScript, Clojure, Ruby, PittAgile, jQuery, PHP, Perl, SQL, .NET, Java and PowerShell) – 14 people.  We likened it to a scene from a Godfather movie where the heads of all the families come together to make some deal.  As a result, the name “TechFest Mafia” was born and kind of stuck. Over the next 7 months or so, we had our starts and stops.  There were moments where I thought this event would not happen either because we wouldn’t have the right mix of topics (was I off there!), or enough people register (OK, I was wrong there, too!) or find an appropriate venue (hmm…wrong there, too) or find enough sponsors to help support the event (wow…not doing so well).  Overall, everything fell into place with a lot of hard work from Eric, Jen, Greg, Jeremy, Sean, Nicholas, Gina and probably a few others that I’m forgetting.  We also had a bit of luck, too.  But in the end, the passion that we had to put together an event that was really about making ourselves better at what we do really paid off. I’ve never been more excited about a project coming together than I have been with Pittsburgh TechFest 2012.  From the moment the first person arrived at the event to the final minutes of my closing remarks (where I almost lost my voice – I ended up being diagnosed with bronchitis the next day!), it was an awesome event.  I’m glad to have been part of bringing something like this to Pittsburgh…and I’m looking forward to Pittsburgh TechFest 2013.  See you there!

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• Four New Java Champions

  - by Tori Wieldt

  Four luminaries in the Java community have been selected as new Java Champions. The are Agnes Crepet, Lars Vogel, Yara Senger and Martijn Verburg. They were selected for their technical knowledge, leadership, inspiration, and tireless work for the community. Here is how they rock the Java world: Agnes Crepet Agnes Crepet (France) is a passionate technologist with over 11 years of software engineering experience, especially in the Java technologies, as a Developer, Architect, Consultant and Trainer. She has been using Java since 1999, implementing multiple kinds of applications (from 20 days to 10000 men days) for different business fields (banking, retail, and pharmacy). Currently she is a Java EE Architect for a French pharmaceutical company, the homeopathy world leader. She is also the co-founder, with other passionate Java developers, of a software company named Ninja Squad, dedicated to Software Craftsmanship. Agnes is the leader of two Java User Groups (JUG), the Lyon JUG Duchess France and the founder of the Mix-IT Conferenceand theCast-IT Podcast, two projects about Java and Agile Development. She speaks at Java and JUG conferences around the world and regularly writes articles about the Java Ecosystem for the French print Developer magazine Programmez! and for the Duchess Blog. Follow Agnes @agnes_crepet. Lars Vogel Lars Vogel (Germany) is the founder and CEO of the vogella GmbH and works as Java, Eclipse and Android consultant, trainer and book author. He is a regular speaker at international conferences, such as EclipseCon, Devoxx, Droidcon and O'Reilly's Android Open. With more than one million visitors per month, his website vogella.com is one of the central sources for Java, Eclipse and Android programming information. Lars is committer in the Eclipse project and received in 2010 the "Eclipse Top Contributor Award" and 2012 the "Eclipse Top Newcomer Evangelist Award." Follow Lars on Twitter @vogella. Yara Senger Yara Senger (Brazil) has been a tireless Java activist in Brazil for many years. She is President of SouJava and she is an alternate representative of the group on the JCP Executive Committee. Yara has led SouJava in many initiatives, from technical events to social activities. She is co-founder and director of GlobalCode, which trains developers throughout Brazil.  Last year, she was recipient of the Duke Choice's Award, for the JHome embedded environment.  Yara is also an active speaker, giving presentations in many countries, including JavaOne SF, JavaOne Latin Ameria, JavaOne India, JFokus, and JUGs throughout Brazil. Yara is editor of InfoQ Brasil and also frequently posts at http://blog.globalcode.com.br/search/label/Yara. Follow Yara @YaraSenger. Martijn Verburg Martijn Verburg (UK) is the CTO of jClarity (a Java/JVM performance cloud tooling start-up) and has over 12 years experience as a Java/JVM technology professional and OSS mentor in a variety of organisations from start-ups to large enterprises. He is the co-leader of the London Java Community (~2800 developers) and leads the global effort for the Java User Group "Adopt a JSR" and "Adopt OpenJDK" programmes. These programmes encourage day to day Java developer involvement with OpenJDK, Java standards (JSRs), an important relationship for keeping the Java ecosystem relevant to the 9 million Java developers out there today. As a leading expert on technical team optimisation, his talks and presentations are in high demand by major conferences (JavaOne, Devoxx, OSCON, QCon) where you'll often find him challenging the industry status quo via his alter ego "The Diabolical Developer." You can read more in the OTN ariticle "Challenging the Diabolical Developer: A Conversation with JavaOne Rock Star Martijn Verburg." Follow Martijn @karianna. The Java Champions are an exclusive group of passionate Java technology and community leaders who are community-nominated and selected under a project sponsored by Oracle. Java Champions get the opportunity to provide feedback, ideas, and direction that will help Oracle grow the Java Platform. Congratulations to these new Java Champions!

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• Speaker Idol Montréal

  - by pluginbaby

  C’est le grand retour du concours Speaker Idol de la Communauté .NET Montréal!!! Pour le dernier meeting de l'année nous vous invitons à venir présenter votre techno préférée, votre librairie fétiche, votre projet open source innovateur ou tout autre sujet touchant le développement logiciel.  En fait, le choix de la techno n'est pas si important, ce qui l'est c'est de gagner de l'expérience pour présenter un sujet technique.  C'est un "soft skill" qui est primordial dans le développement de votre carrière.  En effet, vous aurez à faire des présentations à des clients ou à vos patrons. Une présentation bâclée ou mal présentée peut être un frein à un projet, une vente ou même une promotion. > Rappelez-vous que ce qui sera jugé est votre présentation et non la techno que vous présentez.   L’aventure vous tente ? Nous vous suggérons de visionner la formation Plurasight gratuite "Get Involved" de Scott Hanselman et Jeff Attwood: http://getinvolved.hanselman.com Ainsi que: Professional Technical Speaker Tips 11 Top Tips for a Successful Technical Presentation Tips for Preparing for a Technical Presentation Prix* à gagner pour les présentateurs: 1 Xbox One*!! 1 certificat* pour formation gratuite au choix chez Intertech.com 1 licence* Telerik DevCraft Complete 1 licence* Jetbrains au choix (dont resharper) 1 licence* Mindscape au choix (sauf MegaPack) 2 licences* de Cerebrata Azure Management Studio *Les prix (sauf la XBox One) sont des gracieusetés des fabricants.  Sans aucun engagement de la part de la Communauté .NET. Informations sur le concours Présentation de 10 minutes: en français ou en anglais, avec support visuel comme un PowerPoint et du code. Attention, 10 minutes c'est très court pour les démos en direct.  Assurez-vous d'introduire votre sujet, d'expliquer la problématique qu'il essaie de régler, de le démontrer et de conclure/résumer à la fin.  Et le tout en seulement 10 minutes!  Oui c'est un gros défi alors assurez-vous de vous concentrer sur l'essentiel et le message que vous voulez passer. Une première présentation en publique: Le concours est ouvert uniquement aux personnes qui n'ont jamais fait de présentation technique dans un user group ou une conférence. Date limite: Vous avez jusqu'au lundi 26 mai 23h59 pour soumettre votre candidature. Veuillez envoyer une brève description (200 mots max.) de votre présentation ainsi que votre bio à [email protected] Nombre maximum de participants: Parmi les candidatures reçus, les 8 meilleures seront choisies pour présenter. L'annonce des candidatures retenues sera faite le vendredi 30 mai. L'ordre des présentations: En ordre alphabétique des noms de famille. Panel d'expert: Après chaque présentation un panel d'expert va donner un retour aux participants basé sur Maitrise du sujet Qualité de la présentation Aptitude à faire passer votre message Qualité du PowerPoint Important: les experts sont là pour vous aider à vous améliorer en vous donnant des conseils. Ce qui va être fourni: Un laptop avec les plus récents outils Visual Studio et SQL Server Express.  Si vous avez besoin d'outils particuliers veuillez apporter votre propre laptop. Ce que vous devez amener: Dans tous les cas assurez vous d'avoir une clé USB avec votre présentation PowerPoint et votre code. Vote du publique: À la fin de la soirée le publique dans la salle vont voter et des prix seront remis aux meilleures présentations (1 par participant, voir la liste ci-haut). Le gagnant aura la possibilité de faire une présentation complète d'une heure la prochaine saison.

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• Podcast Show Notes: Collaborate 10 Wrap-Up - Part 1

  - by Bob Rhubart

  OK, I know last week I promised you a program featuring Oracle ACE Directors Mike van Alst (IT-Eye) and Jordan Braunstein (TUSC) and The Definitive Guide to SOA: Oracle Service Bus author Jeff Davies. But things happen. In this case, what happened was Collaborate 10 in Las Vegas. Prior to the event I asked Oracle ACE Director and OAUG board member Floyd Teter to see if he could round up a couple of people at the event for an impromtu interview over Skype (I was here in Cleveland) to get their impressions of the event. Listen to Part 1 Floyd, armed with his brand new iPad, went above and beyond the call of duty. At the appointed hour, which turned out to be about hour after the close of Collaborate 10,  Floyd had gathered nine other people to join him in a meeting room somewhere in the Mandalay Bay Convention Center. Here’s the entire roster: Floyd Teter - Project Manager at Jet Propulsion Lab, OAUG Board Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Mark Rittman - EMEA Technical Director and Co-Founder, Rittman Mead,  ODTUG Board Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Chet Justice - OBI Consultant at BI Wizards Blog | Twitter | LinkedIn | Oracle Mix | Oracle ACE Profile Elke Phelps - Oracle Applications DBA at Humana, OAUG SIG Chair Blog | LinkedIn | Oracle Mix | Book | Oracle ACE Profile Paul Jackson - Oracle Applications DBA at Humana Blog | LinkedIn | Oracle Mix | Book Srini Chavali - Enterprise Database & Tools Leader at Cummins, Inc Blog | LinkedIn | Oracle Mix Dave Ferguson – President, Oracle Applications Users Group LinkedIn | OAUG Profile John King - Owner, King Training Resources Website | LinkedIn | Oracle Mix Gavyn Whyte - Project Portfolio Manager at iFactory Consulting Blog | Twitter | LinkedIn | Oracle Mix John Nicholson - Channels & Alliances at Greenlight Technologies Website | LinkedIn Big thanks to Floyd for assembling the panelists and handling the on-scene MC/hosting duties.  Listen to Part 1 On a technical note, this discussion was conducted over Skype, using Floyd’s iPad, placed in the middle of the table.  During the call the audio was fantastic – the iPad did a remarkable job. Sadly, the Technology Gods were not smiling on me that day. The audio set-up that I tested successfully before the call failed to deliver when we first connected – I could hear the folks in Vegas, but they couldn’t hear me. A frantic, last-minute adjustment appeared to have fixed that problem, and the audio in my headphones from both sides of the conversation was loud and clear.  It wasn’t until I listened to the playback that I realized that something was wrong. So the audio for Vegas side of the discussion has about the same fidelity as a cell phone. It’s listenable, but disappointing when compared to what it sounded like during the discussion. Still, this was a one shot deal, and the roster of panelists and the resulting conversation was too good and too much fun to scrap just because of an unfortunate technical glitch.   Part 2 of this Collaborate 10 Wrap-Up will run next week. After that, it’s back on track with the previously scheduled program. So stay tuned: RSS del.icio.us Tags: oracle,otn,collborate 10,c10,oracle ace program,archbeat,arch2arch,oaug,odtug,las vegas Technorati Tags: oracle,otn,collborate 10,c10,oracle ace program,archbeat,arch2arch,oaug,odtug,las vegas

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• Who Makes a Good Product Owner

  - by Robert May

  In general, the best product owners are those that care passionately about the customer of the product.  Note that I didn’t say about the product itself.  Actually, people that only care about the product, generally do not make good product owners.  Products only matter in relationship to their customers.  If a product doesn’t provide value to the customer, then the product has no value, no matter what a person might think of the product, and no matter what cool technologies exist inside of the product. A good product owner is also a good negotiator.  They recognize that many different priorities exist inside of a corporation, but that there can be only one list that developers work from.  A good product owner recognizes that its their job to help others around them prioritize (perhaps with a Product Council), but also understand that they alone have the final say about priorities and are willing to make the tough decisions required.  Deciding the priority between two perfectly valid stories is very difficult, especially when the stories are from two different departments! A good product owner is deeply interested in helping the team be successful.  They don’t seek to control the team, but instead seek to understand what the team can do and then work with the team to get the best product possible for the Customer.  A good product owner is never denigrating to team members, ever.  They recognize that such behavior would damage the trust that needs to be present between team members and product owners and will avoid it at all costs. In general, technical people (i.e. former or current developers) make poor product owners.  In their minds, they can’t separate implementation details from user functionality, so their stories end up sounding like implementation details.  For example, “The user enters their username on the password screen” is something that a technical product owner would write.  The proper wording for that story is “A user supplies the system with their credentials.”  Because technical people think different from the rest of the population, they are generally not a good fit. A good product owner is also a good writer.  Writing good stories demands good writing.  The art of persuasion, descriptiveness and just general good grammar are all required.  A good Product Owner must also be well spoken, since most of what will be conveyed will be conveyed with the spoken word, not just written word. A good product owner is a “People Person.”  They like talking to people and are very patient.  They don’t mind having questions repeated or fielding many questions, because they want to make sure that the ideas they’re conveying are properly understood so the customer gets the best product possible.  They are happy to answer any questions a team member may have and invite feedback and criticism of designs and stories, since they want a good product.  They really have little ego that gets in the way of building a great product. All of these qualities can be hard to find, but if you look close enough, you’ll find the right person in your organization.  Product owners can be found anywhere, not just in upper management.  Some of the best product owners are those that are very close to the customer.  In fact, check your customer support staff.  I’d bet that several great product owners are lurking there. Final note about what makes a good product owner.  You’re probably NOT going to find a good product owner in a manager, especially if they consider themselves a “Manager.”  Product owners don’t manage anything but the backlog, so be especially careful if the person you’re selecting for Product Owner is a manager. Up Next, “Messing with the Team.” Technorati Tags: Scrum,Product Owner

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• Bash completion doesn't work, or is ignoring what I've typed; but works for commands

  - by Neil Traft

  Bash completion seems to be ignoring what I've typed (it tries to complete, but acts as if there's nothing under the cursor). I know I saw it work on this machine earlier today, but I'm not sure what has changed. Some examples: cd shows all directories under my current folder: $ cd co<tab><tab> cmake/ config/ doc/ examples/ include/ programs/ sandbox/ src/ .svn/ tests/ Commands like ls and less show all files and directories under my current folder: $ ls co<tab><tab> cmake/ config/ .cproject Doxyfile.in include/ programs/ README.txt src/ tests/ CMakeLists.txt COPYING.txt doc/ examples/ mainpage.dox .project sandbox/ .svn/ Even when I try to complete things from a different folder, it gives me only the results for my current folder (telling me that it is completely ignoring what I've typed): $ cd ~/D<tab><tab> cmake/ config/ doc/ examples/ include/ programs/ sandbox/ src/ .svn/ tests/ But it seems to be working fine for commands and variables: $ if<tab><tab> if ifconfig ifdown ifnames ifquery ifup $ echo $P<tab><tab> $PATH $PIPESTATUS $PPID $PS1 $PS2 $PS4 $PWD $PYTHONPATH I do have this bit in my .bashrc, and I have confirmed that my .bashrc is indeed getting sourced: if [ -f /etc/bash_completion ] && ! shopt -oq posix; then . /etc/bash_completion fi I've even tried manually executing that file, but it doesn't fix the problem: $ . /etc/bash_completion There was even one point in time where it was working for ls, but was not working for cd ... but I can't replicate that result now. Update: I also just discovered that I have terminals open from earlier that still work. I ran source .bashrc in one of them and afterwards completion was broken. Here is my .bashrc: # ~/.bashrc: executed by bash(1) for non-login shells. # see /usr/share/doc/bash/examples/startup-files (in the package bash-doc) # for examples # # Modified by Neil Traft #source ~/.profile # Allow globs to expand hidden files shopt -s dotglob nullglob # If not running interactively, don't do anything [ -z "$PS1" ] && return # don't put duplicate lines or lines starting with space in the history. # See bash(1) for more options HISTCONTROL=ignoreboth # append to the history file, don't overwrite it shopt -s histappend # for setting history length see HISTSIZE and HISTFILESIZE in bash(1) HISTSIZE=1000 HISTFILESIZE=2000 # check the window size after each command and, if necessary, # update the values of LINES and COLUMNS. shopt -s checkwinsize # If set, the pattern "**" used in a pathname expansion context will # match all files and zero or more directories and subdirectories. #shopt -s globstar # make less more friendly for non-text input files, see lesspipe(1) [ -x /usr/bin/lesspipe ] && eval "$(SHELL=/bin/sh lesspipe)" # set variable identifying the chroot you work in (used in the prompt below) if [ -z "$debian_chroot" ] && [ -r /etc/debian_chroot ]; then debian_chroot=$(cat /etc/debian_chroot) fi # Color the prompt export PS1="\[$(tput setaf 2)\]\u@\h:\[$(tput setaf 5)\]\W\[$(tput setaf 2)\] $\[$(tput sgr0)\] " # enable color support of ls and also add handy aliases if [ -x /usr/bin/dircolors ]; then test -r ~/.dircolors && eval "$(dircolors -b ~/.dircolors)" || eval "$(dircolors -b)" alias ls='ls --color=auto' #alias dir='dir --color=auto' #alias vdir='vdir --color=auto' alias grep='grep --color=auto' alias fgrep='fgrep --color=auto' alias egrep='egrep --color=auto' fi # Add an "alert" alias for long running commands. Use like so: # sleep 10; alert alias alert='notify-send --urgency=low -i "$([ $? = 0 ] && echo terminal || echo error)" "$(history|tail -n1|sed -e '\''s/^\s*[0-9]\+\s*//;s/[;&|]\s*alert$//'\'')"' # Alias definitions. # You may want to put all your additions into a separate file like # ~/.bash_aliases, instead of adding them here directly. # See /usr/share/doc/bash-doc/examples in the bash-doc package. if [ -f ~/.bash_aliases ]; then . ~/.bash_aliases fi # enable programmable completion features (you don't need to enable # this, if it's already enabled in /etc/bash.bashrc and /etc/profile # sources /etc/bash.bashrc). if [ -f /etc/bash_completion ] && ! shopt -oq posix; then . /etc/bash_completion fi

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• PENGUIN IS GETTING READY FOR ORACLE OPENWORLD 2012

  - by Zeynep Koch

  Are you looking for reasons to attend Oracle Openworld, how about below Oracle Linux sessions and hands-on-labs.  1. General Session: Oracle Linux Strategy and Roadmap  In this session, Oracle executives will discuss Linux strategy; the roadmap; contributions to the Linux mainline kernel; and what's in store for upcoming releases of Oracle Linux and the Unbreakable Enterprise Kernel. Don’t miss this session. 2. New Features in Oracle Linux- A Technical Deep Dive Collaborating with the Linux community, Oracle engineers contribute to advancing Linux for mission-critical deployments. In this technical session, attendees will learn about the recent developments in Oracle Linux and the Unbreakable Enterprise Kernel 3. Why Switch to Oracle Linux?  Oracle is the only company that provides a complete Linux solution from applications to disk, fully optimized for Oracle hardware and software, with one-stop support. In this session you will hear from two customers that have successfully implemented Oracle Linux and saved 50 to 90 percent on Linux support costs as well as the reasons to switch to Oracle Linux. 4. Debugging and Configuration Best Practices for Oracle Linux This is one of our best attended sessions and most informative. In this best practices session, learn how to save time and money while preventing headaches and hassles. Discover expert secrets to get your Linux systems up and running (and keep them running), avoid common pitfalls, prevent problems, and circumvent known issues. 5. Top Technical Tips for Automatic and Secure Oracle Linux Deployments In this session, attendees will learn about how to easily deploy and install Oracle Linux systems using various technologies like Kickstart, Oracle Enterprise Manager OpsCenter, and Oracle VM Templates for applications on Linux. Additionally, the session will share useful Linux security tips and introduce utilities to help with hardening and securely operating an Oracle Linux system. We also have a great session in Oracle Develop track: 6. DTrace for Oracle Linux Initially announced at last year's Oracle Openworld, DTrace for Oracle Linux is now available for the Unbreakable Enterprise Kernel R.2. In this session held by one of the engineers working on the DTrace for Linux port, you will learn how you can use this powerful and flexible framework in your development environment. If you prefer to really have practical experience, don’t miss our two Hands-on-Labs where we will cover: HOL-1 : Oracle Linux Package Management: Configuring and Enabling Services In this session you will be Installing and configuring Oracle VM VirtualBox, importing the Oracle Linux virtual appliance. You will then use the package management on Oracle Linux using RPM and yum. You will also be able to review Ksplice, zero downtime kernel updates that enable you to apply security updates, patches and critical bug fixes without rebooting. HOL-2: Oracle Linux Storage Management with LVM and Device Mapper In this session you will learn about storage management with LVM2, the Linux Logical Volume Manager, Btrfs, preparing block devices, creating physical and logical volumes, creating file systems on top of logical volumes, and resizing file systems dynamically. You will also practice setting up software RAID devices, configuring encrypted block devices. You will also see Oracle Linux and Kpslice in the three demopods we will feature at Exhibition demogrounds. One in MySQL Connect and two in Oracle Openworld. What more do you need to come to San Francisco? Oh, I forgot to mention we also have great weather in fall.. Check out the Content Catalog and register to attend Oracle Linux sessions.

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• ArchBeat Link-o-Rama Top 10 for November 4-10, 2012

  - by Bob Rhubart

  The Top 10 most popular items shared via the OTN ArchBeat Facebook Page for the week of November 4-10, 2012. OAM/OVD JVM Tuning | @FusionSecExpert Vinay from the Oracle Fusion Middleware Architecture Group (the very prolific A-Team) shares a process for analyzing and improving performance in Oracle Virtual Directory and Oracle Access Manager. Exploring Lambda Expressions for the Java Language and the JVM | Java Magazine In the latest //Java/Architect column in Java Magazine, Ben Evans, Martijn Verburg, and Trisha Gee explain how, "although Lambda expressions might seem unfamiliar to begin with, they're quite easy to pick up, and mastering them will be vital for writing applications that can take full advantage of modern multicore CPUs." SOA Galore: New Books for Technical Eyes Only Shake up up your technical skills with this trio of new technical books from community members covering SOA and BPM. Oracle Solaris 11.1 update focuses on database integration, cloud | Mark Fontecchio TechTarget editor Mark Fontecchio reports on the recent Oracle Solaris 11.1 release, with comments from IDC's Al Gillen. Solving Big Problems in Our 21st Century Information Society | Irving Wladawsky-Berger "I believe that the kind of extensive collaboration between the private sector, academia and government represented by the Internet revolution will be the way we will generally tackle big problems in the 21st century. Just as with the Internet, governments have a major role to play as the catalyst for many of the big projects that the private sector will then take forward and exploit. The need for high bandwidth, robust national broadband infrastructures is but one such example." — Irving Wladawsky-Berger ADF Mobile Custom Javasciprt – iFrame Injection | John Brunswick The ADF Mobile Framework provides a range of out of the box components to add within your AMX pages, according to John Brunswick. But what happens when "an out of the box component does not directly fulfill your development need? What options are available to extend your application interface?" John has an answer. Architects Matter: Making sense of the people who make sense of enterprise IT Why do architects matter? Oracle Enterprise Architect Eric Stephens suggests that you ask yourself this question the next time you take the elevator to the Oracle offices on the 45th floor of the Willis Tower in Chicago, Illinois (or any other skyscraper, for that matter). If you had to take the stairs to get to those offices, who would you blame? "You get the picture," he says. "Architecture is essential for any necessarily complex structure, be it a building or an enterprise." (Read the article...) Converting SSL certificate generated by a 3rd party to an Oracle Wallet | Paulo Albuquerque Oracle Fusion Middleware A-Team member Paulo Albuquerque shares "a workaround to get your private key, certificate and CA trusted certificates chain into Oracle Wallet." How Data and BPM are married to get the right information to the right people at the right time | Leon Smiers "Business Process Management…supports a large group of stakeholders within an organization, all with different needs," says Oracle ACE Leon Smiers. "End-to-end processes typically run across departments, stakeholders and applications, and can often have a long life-span. So how do organizations provide all stakeholders with the information they need?" Leon provides answers in this post. Updated Business Activity Monitoring (BAM) Class | Gary Barg Oracle SOA Team blogger Gary Barg has news for those interested in a skills upgrade. This updated Oracle University course "explains how to use Oracle BAM to monitor enterprise business activities across an enterprise in real time. You can measure your key performance indicators (KPIs), determine whether you are meeting service-level agreements (SLAs), and take corrective action in real time." Thought for the Day "For every complex problem, there is a solution that is simple, neat, and wrong." — H. L. Mencken (September 12, 1880 – January 29, 1956) Source: SoftwareQuotes.com

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• Inspiring a co-worker to adopt better coding practices?

  - by Aaronaught

  In the Handling my antiquated coworker question, various people discussed strategies for dealing with coworkers who are unwilling to integrate their workflow with the team's. I'd like, if possible, to learn some strategies for "teaching" a coworker who is merely ignorant of modern techniques and tools, and possibly a little apathetic. I've started working with a programmer who until recently has been working in relative isolation, in a different part of the company. He has extensive domain knowledge and most importantly he has demonstrated good problem-solving skills, something which many candidates seem to lack. However, the actual (C#) code I've seen is a throwback to the VB6 days. Procedural structure, Hungarian notation, global variables (abuse of static), no interfaces, no tests, non-use of Generics, throwing System.Exception... you get the idea. This programmer is a fair bit older than I am and, by first impressions at least, doesn't actively seek positive change. I'm not going to say resistant to change, because I think that is largely an issue of how the topic gets broached, and I want to be prepared. Programmers tend to be stubborn people, and going in with guns blazing and instituting rip-it-to-shreds code reviews and strictly-enforced policies is very likely not going to produce the end result that I want. If this were a new hire, a junior programmer, I wouldn't think twice about taking a "mentor" stance, but I'm extremely wary of treating an experienced employee as a clueless newbie (which he's not - he just hasn't kept pace with certain advancements in the field). How might I go about raising this developer's code quality standard the Dale Carnegie way, through gentle persuasion and non-material incentives? What would be the best strategy for effecting subtle, gradual changes, without creating an adversarial situation? Have other people - especially lead developers - been in this type of situation before? Which strategies were successful at stimulating interest and creating a positive group dynamic? Which strategies weren't successful and would be better to avoid? Clarifications: I really feel that several people are answering based on personal feelings without actually reading all of the details of the question. Please note the following, which should have been implied but I am now making explicit: This coworker is only my "senior" by virtue of age. I never said that his title, sphere of influence, or years at the organization exceed mine, and in fact, none of those things are true. He's a LOB programmer who's been absorbed into the main development shop. That's it. I am not a new hire, junior programmer, or other naïve idiot with grand plans to transform the company overnight. I am basically in charge of the software process, but as many who've worked as "leads" will know, responsibilities don't always correlate precisely with the org chart. I'm not asking people how to get my way, come hell or high water. I could do that if I wanted to, with the net result being that this person would become resentful and/or quit. Please try to understand that I am looking for a social, cooperative method of driving change. The mention of "...global variables... no tests... throwing System.Exception" was intended to demonstrate that the problems are not just superficial or aesthetic. Practices that may work for relatively small CRUD apps do not necessarily work for large enterprise apps, and in fact, none of the code so far has actually passed the integration tests. Please, try to take the question at face value, accept that I actually know what I'm talking about, and either answer the question that I actually asked or move on. P.S. My sincerest gratitude to those who -did- offer constructive advice rather than arguing with the premise. I'm going to leave this open for a while longer as I'm hoping to hear more in the way of real-world experiences.

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• Live Event: OTN Architect Day: Cloud Computing - Two weeks and counting

  - by Bob Rhubart

  In just two weeks architects and others will gather at the Oracle Conference Center in Redwood Shores, CA for the first Oracle Technology Network Architect Day event of 2013. This event focuses on Cloud Computing, and features sessions specifically focused on real-world examples of the implementation of cloud computing. When: Tuesday July 9, 2013              8:30am - 12:30pm Where: Oracle Conference Center              350 Oracle Pkwy              Redwood City, CA 94065 Register now. It's free! Here's the agenda: 8:30am - 9:00am Registration and Continental Breakfast 9:00am - 9:45am Keynote 21st Century IT | Dr. James Baty VP, Global Enterprise Architecture Program, Oracle Imagine a time long, long ago. A time when servers were certified and dedicated to specific applications, when anything posted on an enterprise web site was from restricted, approved channels, and when we tried to limit the growth of 'dirty' data and storage. Today, applications are services running in the muti-tenant hybrid cloud. Companies beg their customers to tweet them, friend them, and publicly rate their products. And constantly analyzing a deluge of Internet, social and sensor data is the key to creating the next super-successful product, or capturing an evil terrorist. The old IT architecture was planned, dedicated, stable, controlled, with separate and well-defined roles. The new architecture is shared, dynamic, continuous, XaaS, DevOps. This keynote session describes the challenges and opportunities that the new business / IT paradigms present to the IT architecture and architects. 9:45am - 10:30am Technical Session Oracle Cloud: A Case Study in Building a Cloud | Anbu Krishnaswami Enterprise Architect, Oracle Building a Cloud can be challenging thanks to the complex requirements unique to Cloud computing and the massive scale typically associated with Cloud. Cloud providers can take an Infrastructure as a Service (IaaS) approach and build a cloud on virtualized commodity hardware, or they can take the Platform as a Service (PaaS) path, a service-oriented approach based on pre-configured, integrated, engineered systems. This presentation uses the Oracle Cloud itself as a case study in the use of engineered systems, demonstrating how the technical design of engineered systems is leveraged for building PaaS and SaaS Cloud services and a Cloud management infrastructure. The presentation will also explore the principles, patterns, best practices, and architecture views provided in Oracle's Cloud reference architecture. 10:30 am -10:45 am Break 10:45am-11:30am Technical Session Database as a Service | Michael Timpanaro-Perrotta Director, Product Management, Oracle Database Cloud New applications are now commonly built in a Cloud model, where the database is consumed as a service, and many established business processes are beginning to migrate to database as a service (DBaaS). This adoption of DBaaS is made possible by the availability of new capabilities in the database that enable resource pooling, dynamic resource management, model-based provisioning, metered use, and effective quality-of-service controls. This session will examine the catalog of database services at a large commercial bank to understand how these capabilities are enabling DBaaS for a wide range of needs within the enterprise. 11:30 am - 12:00 pm Panel Q&A Dr. James Baty, Anbu Krishnaswami, and Michael Timpanaro-Perrotta respond to audience questions. Registration is free, but seating is limited, so register now.

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• Live Event: OTN Architect Day: Cloud Computing - Two weeks and counting

  - by Bob Rhubart

  In just two weeks architects and others will gather at the Oracle Conference Center in Redwood Shores, CA for the first Oracle Technology Network Architect Day event of 2013. This event focuses on Cloud Computing, and features sessions specifically focused on real-world examples of the implementation of cloud computing. When: Tuesday July 9, 2013              8:30am - 12:30pm Where: Oracle Conference Center              350 Oracle Pkwy              Redwood City, CA 94065 Register now. It's free! Here's the agenda: 8:30am - 9:00am Registration and Continental Breakfast 9:00am - 9:45am Keynote 21st Century IT | Dr. James Baty VP, Global Enterprise Architecture Program, Oracle Imagine a time long, long ago. A time when servers were certified and dedicated to specific applications, when anything posted on an enterprise web site was from restricted, approved channels, and when we tried to limit the growth of 'dirty' data and storage. Today, applications are services running in the muti-tenant hybrid cloud. Companies beg their customers to tweet them, friend them, and publicly rate their products. And constantly analyzing a deluge of Internet, social and sensor data is the key to creating the next super-successful product, or capturing an evil terrorist. The old IT architecture was planned, dedicated, stable, controlled, with separate and well-defined roles. The new architecture is shared, dynamic, continuous, XaaS, DevOps. This keynote session describes the challenges and opportunities that the new business / IT paradigms present to the IT architecture and architects. 9:45am - 10:30am Technical Session Oracle Cloud: A Case Study in Building a Cloud | Anbu Krishnaswami Enterprise Architect, Oracle Building a Cloud can be challenging thanks to the complex requirements unique to Cloud computing and the massive scale typically associated with Cloud. Cloud providers can take an Infrastructure as a Service (IaaS) approach and build a cloud on virtualized commodity hardware, or they can take the Platform as a Service (PaaS) path, a service-oriented approach based on pre-configured, integrated, engineered systems. This presentation uses the Oracle Cloud itself as a case study in the use of engineered systems, demonstrating how the technical design of engineered systems is leveraged for building PaaS and SaaS Cloud services and a Cloud management infrastructure. The presentation will also explore the principles, patterns, best practices, and architecture views provided in Oracle's Cloud reference architecture. 10:30 am -10:45 am Break 10:45am-11:30am Technical Session Database as a Service | Michael Timpanaro-Perrotta Director, Product Management, Oracle Database Cloud New applications are now commonly built in a Cloud model, where the database is consumed as a service, and many established business processes are beginning to migrate to database as a service (DBaaS). This adoption of DBaaS is made possible by the availability of new capabilities in the database that enable resource pooling, dynamic resource management, model-based provisioning, metered use, and effective quality-of-service controls. This session will examine the catalog of database services at a large commercial bank to understand how these capabilities are enabling DBaaS for a wide range of needs within the enterprise. 11:30 am - 12:00 pm Panel Q&A Dr. James Baty, Anbu Krishnaswami, and Michael Timpanaro-Perrotta respond to audience questions. Registration is free, but seating is limited, so register now.

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• MIX 2010 Covert Operations Day 3

  - by GeekAgilistMercenary

  I rolled over to the Mandalay for breakfast.  There I met a couple guys that were really excited about the new Windows 7 Phone.  They, as I, are also hopeful that the phone really gets a big push and some penetration into the market.  Not because we don’t like any other of the phones, but because this phone is so much better in many ways.  From a developer's perspective creating applications in Windows 7 Mobile will be vastly superior in ease, capabilities, and other aspects.  The architectural, existing code base, examples, and provisions to create things on the 7 Mobile Device are already existing as of RIGHT NOW.  There is no reason, except for fickle market conditions, for this phone to not just explode onto the market.  But alas, I won't hold my breath. Day three keynote had a whole new slew of things provided.  It also seemed that things got a lot more technical on this second keynote.  The oData was one of the very technical bits, yet it included almost no code.  Starting with a Netflix example and all the way to the Codename "Dallas" effort the oData Services provide some expansive possibilities. A mash up going 4 ways was then shown for finding a movie, finding local places to have a viewing, and information about the movie and were to prospectively find and buy additional movie bits.  The display was of course, in a Windows 7 Mobile device with literally a click to view each set of data.  The backend and the front end of this was beautifully smooth. The Dallas Project has a lot of potential for analytics in dashboard and scorecard creation also.  If there is a need or reason to provide data to a vast and wide range of clients, Dallas is a prime example of how to do that. Azure Clouds After the main keynote I checked out (while developing a working WPF & Silverlight Application for work) the session on deploying ASP.NET Applications, services, etc, into the cloud.  The session was pretty good, but I'll admit I got a little unfocused from it a few times.  It is after all hard to do two things at one time. I did take note that the cloud still is a multiple step process for deploying to.  This is a good thing and a bad thing.  There needs to be more checks and verifications when deploying something into the cloud just for technical reasons.  However, I feel that there should be some streamlining to the process.  Going back and forth between web and Visual Studio as the interface also seems kind of clunky.  Deployment should be able to be completed from within Visual Studio in my perspective.  Overall, the cloud is getting more and more impressive in function as well as theory. That's it from me so far on the third day of MIX.  I'll be note taking and studying hard to have more good tidbits to provide. Thanks for reading, if you're curious about more of my writing, check out this original entry at my other blog Agilist Mercenary.

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