Search Results

Search found 22756 results on 911 pages for 'power query'.

Page 736/911 | < Previous Page | 732 733 734 735 736 737 738 739 740 741 742 743  | Next Page >

• Help with a Join in Rails 3

  - by Adam Albrecht

  I have the following models: class Event < ActiveRecord::Base has_many :action_items end class ActionItem < ActiveRecord::Base belongs_to :event belongs_to :action_item_type end class ActionItemType < ActiveRecord::Base has_many :action_items end And what I want to do is, for a given event, find all the action items that have an action item type with a name of "foo" (for example). So I think the SQL would go something like this: SELECT * FROM action_items a INNER JOIN action_item_types t ON a.action_item_type_id = t.id WHERE a.event_id = 1 AND t.name = "foo" Can anybody help me translate this into a nice active record query? (Rails 3 - Arel) Thanks!

  Read the article

• MySQL, C++: Retrieving auto-increment ID

  - by Thomas Matthews

  I have a table with an auto-incrementing ID. After inserting a new row, I would like to retrieve the new ID. I found an article that used the MySQL function LAST_INSERT_ID(). The article says to create a new query and submit it. I'm using MySQL Connector C++, Windows XP and Vista, and Visual Studio 9. Here are my questions: Is there an API, for the connector, that will fetch the ID out of the record? Does the result set, after an insert/append, contain the new ID? The LAST_INSERT_ID is MySQL specific. Is there an SQL standard method for obtaining the new ID?

  Read the article

• HTTP Content-type header for cached files

  - by Brian

  Hello, Using Apache with mod_rewrite, when I load a .css or .js file and view the HTTP headers, the Content-type is only set correctly the first time I load it - subsequent refreshes are missing Content-type altogether and it's creating some problems for me. I can get around this by appending a random query string value to the end of each filename, eg. http://www.site.com/script.js?12345 However, I don't want to have to do that, since caching is good and all I want is for the Content-type to be present. I've tried using a RewriteRule to force the type but still didn't solve the problem. Any ideas? Thanks, Brian

  Read the article

• Should I obscure primary key values?

  - by Scott

  I'm building a web application where the front end is a highly-specialized search engine. Searching is handled at the main URL, and the user is passed off to a sub-directory when they click on a search result for a more detailed display. This hand-off is being done as a GET request with the primary key being passed in the query string. I seem to recall reading somewhere that exposing primary keys to the user was not a good idea, so I decided to implement reversible encryption. I'm starting to wonder if I'm just being paranoid. The reversible encryption (base64) is probably easily broken by anybody who cares to try, makes the URLs very ugly, and also longer than they otherwise would be. Should I just drop the encryption and send my primary keys in the clear?

  Read the article

• Help Reading Binary Image Data from SQL Server into PHP

  - by Joe Majewski

  I cannot seem to figure out a way to read binary data from SQL server into PHP. I am working on a project where I need to be able to store the image directly in the SQL table, not on the file system. Currently, I have been using a query like this one: INSERT INTO myTable(Document) SELECT * FROM OPENROWSET(BULK N'C:\image.jpg', SINGLE_BLOB) as BLAH This works fine to actually insert the image into the table, but I haven't yet figured a way to retrieve it and get my image back. I am doing this with PHP, and ultimately will have to make a stored procedure out of it, but can anyone enlighten me on a way to get that binary data (varbinary(MAX)) and generate an image on the fly. I expected it to be simple to use a SELECT statement and add a content-type to the headers that indicated it was an image, but it's simply not working. Instead, the page will just display the name of the file, which I have encountered in the past and understand it to be an error with the image data.

  Read the article

• Running log operation in Http Modules?

  - by Niranjan

  Hi, I have a simple requirement in which I want to execute a long running application program on server (e.g. DTSX) I want to make an HTTP module for this, But I have a question whether the DTSX will run even if the user closes the page and browser. In my case user hits the handler with a query string but what if the user closes the browser immediately? How is the behavior different from simple linear page processing? I want my DTSX package to finish once its started no matter how much time it takes and also dont want to halt the user that is why I am using http modules in place of linear asp page processing. Reagrds, Niranjan

  Read the article

• remove multiple trailing slashes mod_rewrite

  - by Boyan

  I know this question was asked a number of times on this site alone, but browsing through the relevant posts I couldn't find a solution. Trying to remove multiple trailing slashes after domain. The following mod_rewrite expressions seem to work for URLs such as http://www.domain.com//path1///path2////, but do not work for domain// DirectorySlash Off RewriteEngine on # Canonical fix RewriteCond %{HTTP_HOST} !^www.domain.com$ [NC] RewriteRule ^(.*)$ http://www.domain.com/$1 [R=301] RewriteRule ^/main.do http://www.domain.com/ [R=301,L] RewriteRule ^/index.jsp http://www.domain.com/ [R=301,L] # Remove bogus query strings RewriteCond %{query_string} q= [NC] RewriteRule (.*) http://www.domain.com/$1? [R=301,L] # Remove multiple slashes after domain - DOESN'T WORK!!! #RewriteCond %{REQUEST_URI} ^//+(.*)$ [OR] #RewriteCond %{REQUEST_URI} ^(.*/)/+$ #RewriteRule / http://www.domain.com/%1 [R=301,L] # Remove multiple slashes anywhere in URL RewriteCond %{REQUEST_URI} ^(.*)//(.*)$ RewriteRule . %1/%2 [R=301,L] # Externally redirect to get rid of trailing slash except for home page, ads RewriteCond %{REQUEST_URI} !^/ads/ RewriteRule ^(.+)/$ $1 [R=301,L] Your help is appreciated.

  Read the article

• Linq to Sql Projection Help

  - by Micah

  I've reached the end of my Linq rope. Need your help! Heres my table structure first(all linq to sql objects): InventoryItems -ID -AmtInStock IventoryKits -ID InventoryKits_to_InventoryItems -InventoryItemID -InventoryKitID So i need to do a projection like the following var q2=from k in GetAllKits()//returns IQueryable<InventoryKit> select new VMPublication()//ViewModel Object { ID = k.ID, Name = k.Name, WebAmountInStock = ,//need to get the Min() AmtInStock from InventoryItems here ItemCode = k.ItemCode, WebAmountOrdered = k.AmtOrdered.ToString(), WebReminderAmount = "", WebAmountWarning="", Type = "Kit" }; i have no idea how to get that Min() of InventoryItem's AmtInStock in that query. Please help! Very Appreciated!

  Read the article

• Using only alphanumeric characters(a-z) inside toCharArray

  - by Aaron

  Below you will find me using toCharArray in order to send a string to array. I then MOVE the value of the letter using a for statement... for(i = 0; i < letter.length; i++){ letter[i] += (shiftCode); System.out.print(letter[i]); } However, when I use shiftCode to move the value such as... a shifted by -1; I get a symbol @. Is there a way to send the string to shiftCode or tell shiftCode to ONLY use letters? I need it to see my text, like "aaron", and when I use the for statement iterate through a-z only and ignore all symbols and numbers. I THINK it is as simple as... letter=codeWord.toCharArray(a,z); But trying different forms of that and googling it didn't give me any results. Perhaps it has to do with regex or something? Below you will find a complete copy of my program; it works exactly how I want it to do; but it iterates through letters and symbols. I also tried finding instructions online for toCharArray but if there exists any arguments I can't locate them. My program... import java.io.BufferedReader; import java.io.IOException; import java.io.InputStreamReader; /* * Aaron L. Jones * CS219 * AaronJonesProg3 * * This program is designed to - * Work as a Ceasar Cipher */ /** * * Aaron Jones */ public class AaronJonesProg3 { static String codeWord; static int shiftCode; static int i; static char[] letter; /** * @param args the command line arguments */ public static void main(String[] args) throws IOException { // Instantiating that Buffer Class // We are going to use this to read data from the user; in buffer // For performance related reasons BufferedReader reader; // Building the reader variable here // Just a basic input buffer (Holds things for us) reader = new BufferedReader(new InputStreamReader(System.in)); // Java speaks to us here / We get it to query our user System.out.print("Please enter text to encrypt: "); // Try to get their input here try { // Get their codeword using the reader codeWord = reader.readLine(); // Make that input upper case codeWord = codeWord.toUpperCase(); // Cut the white space out codeWord = codeWord.replaceAll("\\s",""); // Make it all a character array letter = codeWord.toCharArray(); } // If they messed up the input we let them know here and end the prog. catch(Throwable t) { System.out.println(t.toString()); System.out.println("You broke it. But you impressed me because" + "I don't know how you did it!"); } // Java Speaks / Lets get their desired shift value System.out.print("Please enter the shift value: "); // Try for their input try { // We get their number here shiftCode = Integer.parseInt(reader.readLine()); } // Again; if the user broke it. We let them know. catch(java.lang.NumberFormatException ioe) { System.out.println(ioe.toString()); System.out.println("How did you break this? Use a number next time!"); } for(i = 0; i < letter.length; i++){ letter[i] += (shiftCode); System.out.print(letter[i]); } System.out.println(); /**************************************************************** **************************************************************** ***************************************************************/ // Java speaks to us here / We get it to query our user System.out.print("Please enter text to decrypt: "); // Try to get their input here try { // Get their codeword using the reader codeWord = reader.readLine(); // Make that input upper case codeWord = codeWord.toUpperCase(); // Cut the white space out codeWord = codeWord.replaceAll("\\s",""); // Make it all a character array letter = codeWord.toCharArray(); } // If they messed up the input we let them know here and end the prog. catch(Throwable t) { System.out.println(t.toString()); System.out.println("You broke it. But you impressed me because" + "I don't know how you did it!"); } // Java Speaks / Lets get their desired shift value System.out.print("Please enter the shift value: "); // Try for their input try { // We get their number here shiftCode = Integer.parseInt(reader.readLine()); } // Again; if the user broke it. We let them know. catch(java.lang.NumberFormatException ioe) { System.out.println(ioe.toString()); System.out.println("How did you break this? Use a number next time!"); } for(i = 0; i < letter.length; i++){ letter[i] += (shiftCode); System.out.print(letter[i]); } System.out.println(); } }

  Read the article

• Joining two tables using a count

  - by Dave

  I have two tables as defined below: EMAILS ID SUBJECT BODY 1 Test1 blah blah 2 Test2 blah blah blah 3 Test3 more blah ATTACHMENTS ID EMAIL_ID ATTACHMENT NAME 1 2 TEST.DOC 2 2 TEST.XLS I'm trying to perform a select to get back all of the emails and a count of how many attachments (if any) for each row in the EMAILS table -- preferably in a single query where the results would resemble something like: EMAIL_ID SUBJECT NUM_ATTACHMENTS BODY 1 Test1 0 blah blah 2 Test2 2 blah blah blah 3 Test3 0 more blah I've tried everything but the "right way" and if anyone has a few minutes to help me create the right SQL to build this, I'd greatly appreciate it. Thanks.

  Read the article

• Can Kind People Finish First?

  - by Oracle Accelerate for Midsize Companies

  by Jim Lein, Oracle Midsize Programs In an earlier post, I expressed my undying love for KIND Snacks' products. This month's Oracle Profit magazine features an interview with KIND Healthy Snacks Founder and CEO Daniel Lubetzky entitled "Better Business". Lubetzky expresses his vision for making KIND a "not for profit only" company.  All great companies start with a good idea. In this case, that one great idea was to offer a healthy snack with ingredients you can "see and pronounce". That's one of things I really like about this company--that coupled with the fact that their snacks taste great. They compete in an over crowded playing field but I've found that it's rare to find an energy snack that both tastes good and is good for you.  A couple of interesting facts I learned from reading this article: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 9 out of 10 consumers who try a KIND bar will purchase a KIND product again and recommend it to others KIND has the highest Net Promoter Score among the top 10 brands in the nutritional bar category (I confess I've never heard about this rating before but now that I have it's pretty cool) KIND's coporate mantra, "Do the Kind Thing" both encourages people to do random acts of kindness and provides easy mechanisms for doing so. Not coincidentally, I think, KIND is indeed a story about how nice guys can finish first. KIND has doubled in size every year for the last ten  years and now employees over 300 people, with sales exceeding $120M annually. Growth Applies Pressures One thing I know for certain from interacting our with fast growing customers over the last fifteen years is that growth applies myriad pressures across the organization--resources, processes, technology systems, and leadership agility. And it's easy to forget that Oracle was once an entrepreneurial startup and experienced all those same pressures that other growing companies are experiencing today. When asked by Profit Editor in Chief Aaron Lazenby, " What sort of pressure does KIND"s growth and success place on operations?", Lubetzky responded, "We have a demand planning process right now that is manual to a significant extent, and it just takes so much management time. It takes us days and sometimes weeks to produce information that is critical to our business—and by the time we get the results, we need revised data. Our sales leadership could go out selling, but instead they’re talking to our team about forecasts." Hitching Your Wagon to Oracle Lubetzky and his team selected Oracle for what I believe is our company's greatest strength: hitch your wagon to Oracle and you can trust that we will be there for the long run with the solutions you need and financial staying power. In Lubetzky's words, "The KIND philosophy requires you to have a long-term view of things; taking shortcuts may be the fastest way to get things done, but in the long term that can come back and bite you. Oracle is the type of company—and has the kind of platform—that is here for the long term. It’s not going to go away tomorrow. And Oracle is going to invest all the necessary resources into staying ahead of the game and improving." o next time you're in the supermarket or an REI (my favorite store in the world) or any of the other 80,000 locations that carry KIND, give one a try. Maybe some day you'll want to become a KIND Brand Ambassador.   Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

  Read the article

• PHP variable passed to JasperServer for reports

  - by Ronedog

  Is it possible to pass a variable from php to a report in JasperServer? For example, in my php application I keep the department_id stored in a session variable. I would like to pass the department_id over to my reports running on JasperServer and display the information appropriate for that department. in the iReport I have a query like: "SELECT * FROM employees WHERE department_id = $P{dept_id_from_php}", but I have to build a dropdown select list to pass the dept_id parameter. The end result is I would like the user logged into my PHP application to view the employee information that is related to the department the logged-in-user belongs to. I don't want to pass this over using the querystring because the user could just change the id in the querystring and have access to other departments information. Ideally I would like to only pass that parameter once, then reuse it in all the reports, like a global variable. Is this possible?

  Read the article

• SQL "JOIN" vs. "INNER JOIN"?

  - by froadie

  I recently came across a query that implements a join using just the "JOIN" keyword. On researching I saw that when using a join in SQL without specifying INNER or OUTER, the default is an INNER JOIN. I've never come across this syntax before; all the SQL I've written/read/worked with specifies INNER or some sort of OUTER (LEFT, RIGHT, FULL...). Is there any reason not to rely on the default? Is the plain JOIN widely used? What are the coding standards regarding JOIN vs. INNER JOIN?

  Read the article

• Using HTTP Vary header to decide on a strategy to process a request

  - by Jacques René Mesrine

  I have a specific REST endpoint that creates a topic in a forum; but I want to apply different strategies when processing the request. e.g. If client A makes the call, perform moderation. if client B makes the call, do something else. The easiest would be to add a query param for differentiation: POST /resource?from=xyz Another brilliant idea is to use the Vary HTTP header. POST /resource Vary: xyz Any problems with this approach ?

  Read the article

• remove multiple training slashes mod_rewrite

  - by Boyan

  I know this question was asked a number of times on this site alone, but browsing through the relevant posts I couldn't find a solution. Trying to remove multiple trailing slashes after domain. The following mod_rewrite expressions seem to work for URLs such as http://www.domain.com//path1///path2////, but do not work for domain// DirectorySlash Off RewriteEngine on # Canonical fix RewriteCond %{HTTP_HOST} !^www.domain.com$ [NC] RewriteRule ^(.*)$ http://www.domain.com/$1 [R=301] RewriteRule ^/main.do http://www.domain.com/ [R=301,L] RewriteRule ^/index.jsp http://www.domain.com/ [R=301,L] # Remove bogus query strings RewriteCond %{query_string} q= [NC] RewriteRule (.*) http://www.domain.com/$1? [R=301,L] # Remove multiple slashes after domain - DOESN'T WORK!!! #RewriteCond %{REQUEST_URI} ^//+(.*)$ [OR] #RewriteCond %{REQUEST_URI} ^(.*/)/+$ #RewriteRule / http://www.domain.com/%1 [R=301,L] # Remove multiple slashes anywhere in URL RewriteCond %{REQUEST_URI} ^(.*)//(.*)$ RewriteRule . %1/%2 [R=301,L] # Externally redirect to get rid of trailing slash except for home page, ads RewriteCond %{REQUEST_URI} !^/ads/ RewriteRule ^(.+)/$ $1 [R=301,L] Your help is appreciated.

  Read the article

• How do I set the Execute Permissions for an IIS6 website with Powershell using WMI?

  - by DarkwingDuck

  In inetmgr you can set the property I desire by going to Home Directory - Application Settings - Execute Permissions - and setting the drop down to 'Scripts Only'. I'm trying to replicate this behavior in Powershell. The Target OS is Windows Server 2003 running IIS6. Currently I have this simple code to get the site: $Site = get-wmiobject -Namespace root\MicrosoftIISv2 -query ('select * from IISWebServerSetting where ServerComment="mySite"') There are lots of properties it might be but nothing really leaps out. I've tried changing the setting in inetmgr and dumping the properties out before and after, but I see no differences (it could be a child property though). Any ideas? Thanks in advance.

  Read the article

• XQuery - problem with recursive function

  - by H4mm3rHead

  Hi all, Im new on this project and am going to write, what i thought was a simple thing. A recursive function that writes nested xml elements in x levels (denoted by a variable). So far I have come up with this, but keeps getting a compile error. Please note that i have to generate new xml , not query existing xml: xquery version "1.0"; declare function local:PrintTest($amount) { <test> { let $counter := 0 if ($counter <= $amount ) then local:PrintTest($counter) else return $counter := $counter +1 } </test> }; local:PrintPerson(3) My error is: File Untitled1.xquery: XQuery transformation failed XQuery Execution Error! Unexpected token - " ($counter <= $amount ) t" I never understood xquery, and cant quite see why this is not working (is it just me or are there amazingly few resources on the Internet concerning XQuery?)

  Read the article

• Problem with autocommit in ANT SQL task

  - by Alex Stamper

  I have an SQL script and want to apply it witn ANT task. This script clears out schema, creates new tables and views. The ANT defined task as follows: <sql driver="com.mysql.jdbc.Driver" url="jdbc:mysql://host:3306/smth" userid="smth" password="smth" expandProperties="false" autocommit="true" src="all.sql" > </sql> When this task launches, it shows in log that tables are cleared and created. But when it tries to create first view, it fails with: Failed to execute: CREATE VIEW component... AS SELECT component_raw.id AS MySQLSyntaxErrorException: Table 'component_raw' doesn't exist I have no idea why it fails here. Running this all.sql from MySQL query browser gives no errors. When I launched ANT with -v option, I didn't see any "COMMIT" messages.. Please, help to resolve the problem.

  Read the article

• Iterator blocks in Clojure?

  - by Checkers

  I am using clojure.contrib.sql to fetch some records from an SQLite database. (defn read-all-foo [] (with-connection *db* (with-query-results res ["select * from foo"] (into [] res)))) Now, I don't really want to realize the whole sequence before returning from the function (i.e. I want to keep it lazy), but if I return res directly or wrap it some kind of lazy wrapper (for example I want to make a certain map transformation on result sequence), SQL-related bindings will be reset and connection will be closed after I return, so realizing the sequence will throw an exception. How can I enclose the whole function in a closure and return a kind of iterator block (like yield in C# or Python)? Or is there another way to return a lazy sequence from this function?

  Read the article

• T-SQL Re-Assigning Order Numbering

  - by Meltdown

  Say I have a table with a field called "ordernum" that denotes the order of a given set of rows. Now imagine that I delete one of these rows. What type of query would work best for re-assigning the order numbers so that they remain sequential? Here's an example: id group_id name ordernum active --------------------------------------------------- 0_____0______'Name1'___5__true 1_____0______'Name2'___4__true 2_____0______'Name3'___3__true 3_____1______'Name4'___2__true 4_____1______'Name5'__1__true 5_____1______'Name6'__NULL___false Now if I deleted the column with id='4' how would I reset the values in the 'ordernum' field for that specific group? Is this even possible? Or if I added a new row. (The first time the rows are created they are sorted by date, but then the user has the option to set the order himself.) In my table design I have a column 'active' boolean. If 'active' is set to false, then 'ordernum' is set to NULL. Otherwise it should be given an order number.

  Read the article

• Is it possible to create a new T-SQL Operator using CLR Code in MSSQL?

  - by Eoin Campbell

  I have a very simple CLR Function for doing Regex Matching public static SqlBoolean RegExMatch(SqlString input, SqlString pattern) { if (input.IsNull || pattern.IsNull) return SqlBoolean.False; return Regex.IsMatch(input.Value, pattern.Value, RegexOptions.IgnoreCase); } It allows me to write a SQL Statement Like. SELECT * FROM dbo.table1 WHERE dbo.RegexMatch(column1, '[0-9][A-Z]') = 1 -- match entries in col1 like 1A, 2B etc... I'm just thinking it would be nice to reformulate that query so it could be called like SELECT * FROM dbo.table1 WHERE column1 REGEXLIKE '[0-9][A-Z]' Is it possible to create new comparison operators using CLR Code. (I'm guessing from my brief glance around the web that the answer is NO, but no harm asking) Thanks, Eoin C

  Read the article

• How/is data shared between fastCGI processes?

  - by Josh the Goods

  I've written a simple perl script that I'm running via fastCGI on Apache. The application loads a set of XML data files which are used to lookup values based upon the the query parameters of an incoming request. As I understand it, if I want to increase the amount of concurrent requests my application can handle I need to allow fastCGI to spawn multiple processes. Will each of these processes have to hold duplicate copies of the XML data in memory? Is there a way to set things up so that I can have one copy of the XML data loaded in memory while increasing the capacity to handle concurrent requests?

  Read the article

• I need to know what link is clicked, how do i get these variables with cherrypy?

  - by user291071

  Lets say I display 3 links, I want to accomplish 2 things, know which link is clicked, and record this choice in a list/pickle or txt file but also capture this variable in cherrypy so I can perform another action. How do I do this? Its been suggested that I use a query string which makes sense but I can't get the querystring variable to cherrypy to use for further actions. So would anyone have a simple code of cherrypy with lets say 2 pages and have one page display 2 links with a querystring in each and the second page able to get that value?

  Read the article

• Need a Security Scenario for asp.net webservice

  - by Karamafrooz

  I have developed a .Net 3.5 windows forms application. I also want to design a website that has a webservice with multiple Webmethods to query the database on the host machine. I want the webservice to be called ONLY through my winapp and my website! And I don't want any other people to be able to call and use my webservice but only some people who have access to the windows application that I have developed. I need a good security scenario for this! I truly appreciate anyone who can help me because this is my first experience of developing a webservice and I really need it to be as secure as I mentioned!

  Read the article

• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

  Read the article

< Previous Page | 732 733 734 735 736 737 738 739 740 741 742 743  | Next Page >