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  • Changing from Frontend Development to .Net

    - by Ivo
    On of my colleagues is going to change jobs from full time frontend developer(jquery, css,html) to 50% frontend 50% .Net (MVC 3 with razor) What are good techniques to get him up to speed asap. I have the following idea's myself Read Clean Code Read/Pratice with the book Pro ASP.NET MVC 3 Framework Watch Asp.net video's http://www.asp.net/mvc/videos Do the nerd dinner intro http://www.asp.net/mvc/videos Start building the json services from jQuery 0.5/1 day of pair programming with an experienced .Net developer each week Is this a good way to go? Is it totally wrong? Any other tips

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  • Spend a Week With Kalen Delaney in the Boston Area

    - by Adam Machanic
    If you're reading this blog, you're undoubtedly already familiar with Kalen Delaney . She's been writing the premier internals book series for Microsoft since SQL Server 2000, teaching SQL Server for many years before that, and is known as one of the most knowledgeable people in the world when it comes to how SQL Server works and the art of applying that knowledge to your day-to-day work. Given Kalen's extreme depth and reputation as a fantastic teacher, it should come as no surprise that last time...(read more)

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  • Uploaded Four New ADF Examples

    - by Steve Muench
    I've uploaded four new examples for your learning pleasure:  162. Set Binding to Attr Value from Selected SelectBooleanRadio Button in Data-Driven Button Group 163. Binding SelectBooleanRadio to True/False Value in DB Row 164. Method Action Invoking Managed Bean Method Without Making Bean a DataControl 165. Using a Headless Taskflow to Perform Work in an Autononmous Transaction Enjoy.

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  • New Slides - and a discussion about Dictionary Statistics

    - by Mike Dietrich
    First of all we have just upoaded a new version of the Upgrade and Migration Workshop slides with some added information. So please feel free to download them from here.The slides have one new interesting information which lead to a discussion I've had in the past days with a very large customer regarding their upgrades - and internally on the mailing list targeting an EBS database upgrade from Oracle 10.2 to Oracle 11.2. Why are we creating dictionary statistics during upgrade? I'd believe this forced dictionary statistics creation got introduced with the desupport of the Rule Based Optimizer in Oracle 10g. The goal: as RBO is not supported anymore we have to make sure that the data dictionary has fresh and non-stale statistics. Actually that would have led in Oracle 9i to strange behaviour in some databases - so in Oracle 9i this was strongly disrecommended. The upgrade scripts got hardcoded to create these stats. But during tests we had the following findings: It's important to create dictionary statistics the night before the upgrade. Not two weeks before, not 60 minutes before your downtime begins. But very close to the upgrade. From Oracle 10g onwards you'd just say: $ execute DBMS_STATS.GATHER_DICTIONARY_STATS; This is important to make sure you have fresh dictionary statistics during upgrade for performance reasons. Tests have shown that running an upgrade without valid dictionary statistics might slow down the whole upgrade by factors of 2x-3x. And it would be also a great idea post upgrade to create again fresh dictionary statistics when you've did suppress the stats creation during the upgrade process. Suppress? Yes, you could set this underscore parameter in the init.ora: _optim_dict_stats_at_db_cr_upg=FALSE to suppress the forced dictionary statistics collection during an upgrade. We believe strongly that (a) people using the default statistics creation process which will create dictionary statistics by default and (b) create fresh stats before upgrade on the dictionary. Therefore we find it save once you have followed our advice to use the underscore during upgrade. And we've taken out that forced statistics collection during upgrade in the next release of the database. Please note: If you are using the DBUA for the upgrade it will remove underscore parameters for the upgrade run to improve performance - which is generally a good idea. So you'll have to start the DBUA with that call: $ dbua -initParam "_optim_dict_stats_at_cb_cr_upg"=FALSE -Mike

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  • New Geek!

    - by digitaldias
    Hi everyone! New geek on the block, treat me gently :)  My main focus will be developing WPF, Silverlight and SharePoint (2010) solutions with TDD and agile methods.

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  • New Company Website

    - by Liam McLennan
    For a long time now my company website has been showing its age. It was a dot net nuke monstrosity. Today I have deployed a new website for my company. I hope that it reflects my commitment to quality and minimalism. Please have a look and let me know what you think.

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  • How can I install new locale to Ubuntu?

    - by UniMouS
    $ locale -a get output like this: C C.UTF-8 en_AG en_AG.utf8 en_AU.utf8 en_BW.utf8 en_CA.utf8 en_DK.utf8 en_GB.utf8 en_HK.utf8 en_IE.utf8 en_IN en_IN.utf8 en_NG en_NG.utf8 en_NZ.utf8 en_PH.utf8 en_SG.utf8 en_US.utf8 en_ZA.utf8 en_ZM en_ZM.utf8 en_ZW.utf8 POSIX zh_CN.utf8 zh_SG.utf8 How can I install a new locale, for example en_US.ISO-8859-1. After this operation, I wish en_us.ISO-8859-1 could be listed in the locale -a list.

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  • Why can't I upgrade my kernel via the terminal?

    - by Alvar
    If I type sudo apt-get update && sudo apt-get upgrade I can only see that the kernel packages are kept back, and not installed. As the screenshot shows. If I then start the update manager I can install the kernel, with no problems at all. As the second screenshot shows. Why is this? The kernel is a new package and not an upgrade of an old one, this is why you can't use the command upgrade that upgrades packages. You need to use the command dist-upgrade to install new packages.

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  • Ubuntu 12.10 64bit fresh install, wireless issue!

    - by Dave
    Just installed a fresh Ubuntu 12.10 64bit on my laptop, run the update manager, restarted and suddenly I can't use my wifi anymore. Ubuntu software center installed automatically the wifi additional driver as you can see in my screenshot. If I mark the option "Do not use the device" and apply changes, restarting Ubuntu my wifi is back and I can use it. If I run iwconfig my terminal is showing this Now if I use Ubuntu for more than 20 minutes surfing the web my wifi it keeps to be connected but I don't receive any signal from it. Any page I try to open it simply don't open (just waiting icon). If I disconnect my wifi and connect it again, same issue, it doesn't work. The only way to make it work again is to restart Ubuntu. And the same story it happens again after aprox. 20, 30 minutes. WIFI device details: 03:00.0 Network controller [0280]: Broadcom Corporation BCM4313 802.11b/g/n Wireless LAN Controller [14e4:4727] (rev 01) Thanks, Dave

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  • *New Movie* featuring AutoVue value in Primavera Contract Management

    - by prasenjit.niyogi(at)oracle.com
    With the Oscar season approaching fast, one movie that you woudn't want to miss is the latest release from our post-production studios. Check out the new demo movie featuring the joint value of AutoVue's enterprise visualization within Primavera Contract Management. Please feel free share it with your partners, customers and prosepects. The video can be found on O.com (here), or on AutoVue's YouTube channel (here) or by simply clicking on the image below

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  • Impossible to install Ubuntu 10.10 dual boot with Windows 7 on new Acer desktop computer

    - by Don Myers
    My brother has a brand new Acer Desktop with Windows 7. I have done many installs (40+) of Ubuntu starting with 8.10, and have never run into this. I've spent three hours trying to do a dual boot install of 10.10. When you get to the place where you normally would choose to install as a dual boot or overwrite the existing information on the hard drive, that block is just blank. Nothing. No choices even to do a manual partition setup. If you try to go on you get the message "No root file system is defined. Please correct this from the partitioning menu." but there is nothing in the partitioning menu. I tried a good 10.04 disc also. Same thing happens with it. I ran a gparted live cd, and it shows the hard drive as sda with 3 partitions on the original. sda1 is a small partition called PQService. sda2 is another small partition called System Reserved, and GParted says it is the boot partition. sda3 is the main partation with the operating system (Windows 7) and all of the empty space. There is a little unallocated space at the very beginning and very end of the hard drive. If I go to places in the Live CD, it shows a 640 gb hard disk called Acer, but it also shows a 640 gb hard disk called system reserved. They are the same disk. There is just one hard drive. If you click properties in the System Reserved 640 gb, it shows all information as unknown. I had to change the boot order in the bios in order to run the live cd. The hard drive instead of being listed as such is listed as Raid:Raid Ready. Something the way this computer is set up is preventing Ubuntu from being able to identify the hard drive partitions at all to do an install, even if you were not doing a dual boot and just wanted to overwrite Windows. Is this a bug that needs reported? This is a major problem for me and my brother, but also for Ubuntu if new users want to Ubuntu and find they cannot install it.

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  • Can I force window to open on top of other windows when opened by keyboard shortcut?

    - by Rasmus
    I use SpaceFM as my primary file manager on Ubuntu. I typically open folder directly by keyboard shortcuts, so, e.g. Ctrl+Super+W opens my Work folder. Specifically, I use execute the command spacefm -w /home/rasmus/Work/ by the above shortcut, with the -w ensuring that SpaceFM opens a new window. However, this new window is not always open on top of the last active window on the workspace. This is rather annoying, as it means I sometimes have to "dig" for the newly opened window. So, my question is: Is there something additional I can add to the executed command that will ensure that the fresh window is opened on top? Alternative solutions to the same effect are welcome.

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  • How to prevent launcher from influencing window placement?

    - by Jeromy Anglim
    As I understand it, in Ubuntu 11.04 setting the AutoHide setting on Compiz Config - Unity (see here) not only hid the launcher but prevented the launcher from influencing window placement. However, since updating to Ubuntu 11.10 when I open a new window it gets indented the space of the launcher. I just want new windows to open flush left. This is annoying, because I like to have two windows on my large screen, one taking up the left half of the screen and the other taking up the right half of the screen. Indenting causes them to overlap. How can I stop Ubuntu 11.10 thinking that the launcher takes up desktop space when placing windows? The following screen shot shows what I'm talking about. I've just opened chromium and the window is indented by the width of the launcher.

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  • how to remove update repo that always fails

    - by David M. Karr
    A week or so ago I tried to add a new package repo that supposedly had a package I wanted. Unfortunately, the information about it was out of date, and I found that it fails to connect to it each time. I'd like to just remove the new repo, but I'm not sure how to do that. For context, when I update, I get this: W:Failed to fetch http://ppa.launchpad.net/geod/ppa-geod/ubuntu/dists/precise/main/source/Sources 404 Not Found [IP: 135.214.42.30 8080] , W:Failed to fetch http://ppa.launchpad.net/geod/ppa-geod/ubuntu/dists/precise/main/binary-amd64/Packages 404 Not Found [IP: 135.214.42.30 8080] , W:Failed to fetch http://ppa.launchpad.net/geod/ppa-geod/ubuntu/dists/precise/main/binary-i386/Packages 404 Not Found [IP: 135.214.42.30 8080] , E:Some index files failed to download. They have been ignored, or old ones used instead.

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  • Week in Geek: Another New Java Security Hole Revealed – Affects All Recent Versions

    - by Asian Angel
    Our last edition of WIG for September is filled with news link coverage on topics such as a beta of Mozilla’s new Persona login system has been released, a SourceForge mirror has been compromised, the Nintendo Wii U will be region-locked, and more. 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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  • Making dummy applications while not involved in LIVE work [closed]

    - by Ratan Sharma
    I know this is subjective but I am looking for some real time helpful points/advice here, which will be helpful for some to get motivated. In our company so many people are on bench(not assigned with real time work) and they do not want to experiment things by their own. What would be a good motivation for them to keep their learning spirit? I personally feel that one can learn and give more effort in live client work than regular practicing things and making dummies. Am I right here or it is just my thinking only?

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  • New Features In Photoshop CS4

    Adobe Photoshop is the most popular image editing software in the world. It';s used by a number of professionals in the photo, magazine, and film industries, among others. When a new update comes, man... [Author: Mandi Pralle - Computers and Internet - March 29, 2010]

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  • PowerPivot course: Copenhagen, Dublin and Zurich new dates available for booking

    - by AlbertoFerrari
    Wow, this time I have been able to make an announcement before Marco Russo! The PowerPivot course we are bringing in tour all over Europe has three new dates available for booking: Copenhagen : 21-22, March 2011 at the Radisson Blu Royal Hotel. Dublin : 28-29, March 2011 at the Microsoft Ireland Building 3. Zurich : 4-5, April 2011 at Digicom Academy AG. The registrations are now open on the www.powerpivotworkshop.com web site., where you can find all the relevant information about the course. As...(read more)

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  • Toon shader with Texture. Can this be optimized?

    - by Alex
    I am quite new to OpenGL, I have managed after long trial and error to integrate Nehe's Cel-Shading rendering with my Model loaders, and have them drawn using the Toon shade and outline AND their original texture at the same time. The result is actually a very nice Cel Shading effect of the model texture, but it is havling the speed of the program, it's quite very slow even with just 3 models on screen... Since the result was kind of hacked together, I am thinking that maybe I am performing some extra steps or extra rendering tasks that maybe are not needed, and are slowing down the game? Something unnecessary that maybe you guys could spot? Both MD2 and 3DS loader have an InitToon() function called upon creation to load the shader initToon(){ int i; // Looping Variable ( NEW ) char Line[255]; // Storage For 255 Characters ( NEW ) float shaderData[32][3]; // Storate For The 96 Shader Values ( NEW ) FILE *In = fopen ("Shader.txt", "r"); // Open The Shader File ( NEW ) if (In) // Check To See If The File Opened ( NEW ) { for (i = 0; i < 32; i++) // Loop Though The 32 Greyscale Values ( NEW ) { if (feof (In)) // Check For The End Of The File ( NEW ) break; fgets (Line, 255, In); // Get The Current Line ( NEW ) shaderData[i][0] = shaderData[i][1] = shaderData[i][2] = float(atof (Line)); // Copy Over The Value ( NEW ) } fclose (In); // Close The File ( NEW ) } else return false; // It Went Horribly Horribly Wrong ( NEW ) glGenTextures (1, &shaderTexture[0]); // Get A Free Texture ID ( NEW ) glBindTexture (GL_TEXTURE_1D, shaderTexture[0]); // Bind This Texture. From Now On It Will Be 1D ( NEW ) // For Crying Out Loud Don't Let OpenGL Use Bi/Trilinear Filtering! ( NEW ) glTexParameteri (GL_TEXTURE_1D, GL_TEXTURE_MAG_FILTER, GL_NEAREST); glTexParameteri (GL_TEXTURE_1D, GL_TEXTURE_MIN_FILTER, GL_NEAREST); glTexImage1D (GL_TEXTURE_1D, 0, GL_RGB, 32, 0, GL_RGB , GL_FLOAT, shaderData); // Upload ( NEW ) } This is the drawing for the animated MD2 model: void MD2Model::drawToon() { float outlineWidth = 3.0f; // Width Of The Lines ( NEW ) float outlineColor[3] = { 0.0f, 0.0f, 0.0f }; // Color Of The Lines ( NEW ) // ORIGINAL PART OF THE FUNCTION //Figure out the two frames between which we are interpolating int frameIndex1 = (int)(time * (endFrame - startFrame + 1)) + startFrame; if (frameIndex1 > endFrame) { frameIndex1 = startFrame; } int frameIndex2; if (frameIndex1 < endFrame) { frameIndex2 = frameIndex1 + 1; } else { frameIndex2 = startFrame; } MD2Frame* frame1 = frames + frameIndex1; MD2Frame* frame2 = frames + frameIndex2; //Figure out the fraction that we are between the two frames float frac = (time - (float)(frameIndex1 - startFrame) / (float)(endFrame - startFrame + 1)) * (endFrame - startFrame + 1); // I ADDED THESE FROM NEHE'S TUTORIAL FOR FIRST PASS (TOON SHADE) glHint (GL_LINE_SMOOTH_HINT, GL_NICEST); // Use The Good Calculations ( NEW ) glEnable (GL_LINE_SMOOTH); // Cel-Shading Code // glEnable (GL_TEXTURE_1D); // Enable 1D Texturing ( NEW ) glBindTexture (GL_TEXTURE_1D, shaderTexture[0]); // Bind Our Texture ( NEW ) glColor3f (1.0f, 1.0f, 1.0f); // Set The Color Of The Model ( NEW ) // ORIGINAL DRAWING CODE //Draw the model as an interpolation between the two frames glBegin(GL_TRIANGLES); for(int i = 0; i < numTriangles; i++) { MD2Triangle* triangle = triangles + i; for(int j = 0; j < 3; j++) { MD2Vertex* v1 = frame1->vertices + triangle->vertices[j]; MD2Vertex* v2 = frame2->vertices + triangle->vertices[j]; Vec3f pos = v1->pos * (1 - frac) + v2->pos * frac; Vec3f normal = v1->normal * (1 - frac) + v2->normal * frac; if (normal[0] == 0 && normal[1] == 0 && normal[2] == 0) { normal = Vec3f(0, 0, 1); } glNormal3f(normal[0], normal[1], normal[2]); MD2TexCoord* texCoord = texCoords + triangle->texCoords[j]; glTexCoord2f(texCoord->texCoordX, texCoord->texCoordY); glVertex3f(pos[0], pos[1], pos[2]); } } glEnd(); // ADDED THESE FROM NEHE'S FOR SECOND PASS (OUTLINE) glDisable (GL_TEXTURE_1D); // Disable 1D Textures ( NEW ) glEnable (GL_BLEND); // Enable Blending ( NEW ) glBlendFunc(GL_SRC_ALPHA,GL_ONE_MINUS_SRC_ALPHA); // Set The Blend Mode ( NEW ) glPolygonMode (GL_BACK, GL_LINE); // Draw Backfacing Polygons As Wireframes ( NEW ) glLineWidth (outlineWidth); // Set The Line Width ( NEW ) glCullFace (GL_FRONT); // Don't Draw Any Front-Facing Polygons ( NEW ) glDepthFunc (GL_LEQUAL); // Change The Depth Mode ( NEW ) glColor3fv (&outlineColor[0]); // Set The Outline Color ( NEW ) // HERE I AM PARSING THE VERTICES AGAIN (NOT IN THE ORIGINAL FUNCTION) FOR THE OUTLINE AS PER NEHE'S TUT glBegin (GL_TRIANGLES); // Tell OpenGL What We Want To Draw for(int i = 0; i < numTriangles; i++) { MD2Triangle* triangle = triangles + i; for(int j = 0; j < 3; j++) { MD2Vertex* v1 = frame1->vertices + triangle->vertices[j]; MD2Vertex* v2 = frame2->vertices + triangle->vertices[j]; Vec3f pos = v1->pos * (1 - frac) + v2->pos * frac; Vec3f normal = v1->normal * (1 - frac) + v2->normal * frac; if (normal[0] == 0 && normal[1] == 0 && normal[2] == 0) { normal = Vec3f(0, 0, 1); } glNormal3f(normal[0], normal[1], normal[2]); MD2TexCoord* texCoord = texCoords + triangle->texCoords[j]; glTexCoord2f(texCoord->texCoordX, texCoord->texCoordY); glVertex3f(pos[0], pos[1], pos[2]); } } glEnd (); // Tell OpenGL We've Finished glDepthFunc (GL_LESS); // Reset The Depth-Testing Mode ( NEW ) glCullFace (GL_BACK); // Reset The Face To Be Culled ( NEW ) glPolygonMode (GL_BACK, GL_FILL); // Reset Back-Facing Polygon Drawing Mode ( NEW ) glDisable (GL_BLEND); } Whereas this is the drawToon function in the 3DS loader void Model_3DS::drawToon() { float outlineWidth = 3.0f; // Width Of The Lines ( NEW ) float outlineColor[3] = { 0.0f, 0.0f, 0.0f }; // Color Of The Lines ( NEW ) //ORIGINAL CODE if (visible) { glPushMatrix(); // Move the model glTranslatef(pos.x, pos.y, pos.z); // Rotate the model glRotatef(rot.x, 1.0f, 0.0f, 0.0f); glRotatef(rot.y, 0.0f, 1.0f, 0.0f); glRotatef(rot.z, 0.0f, 0.0f, 1.0f); glScalef(scale, scale, scale); // Loop through the objects for (int i = 0; i < numObjects; i++) { // Enable texture coordiantes, normals, and vertices arrays if (Objects[i].textured) glEnableClientState(GL_TEXTURE_COORD_ARRAY); if (lit) glEnableClientState(GL_NORMAL_ARRAY); glEnableClientState(GL_VERTEX_ARRAY); // Point them to the objects arrays if (Objects[i].textured) glTexCoordPointer(2, GL_FLOAT, 0, Objects[i].TexCoords); if (lit) glNormalPointer(GL_FLOAT, 0, Objects[i].Normals); glVertexPointer(3, GL_FLOAT, 0, Objects[i].Vertexes); // Loop through the faces as sorted by material and draw them for (int j = 0; j < Objects[i].numMatFaces; j ++) { // Use the material's texture Materials[Objects[i].MatFaces[j].MatIndex].tex.Use(); // AFTER THE TEXTURE IS APPLIED I INSERT THE TOON FUNCTIONS HERE (FIRST PASS) glHint (GL_LINE_SMOOTH_HINT, GL_NICEST); // Use The Good Calculations ( NEW ) glEnable (GL_LINE_SMOOTH); // Cel-Shading Code // glEnable (GL_TEXTURE_1D); // Enable 1D Texturing ( NEW ) glBindTexture (GL_TEXTURE_1D, shaderTexture[0]); // Bind Our Texture ( NEW ) glColor3f (1.0f, 1.0f, 1.0f); // Set The Color Of The Model ( NEW ) glPushMatrix(); // Move the model glTranslatef(Objects[i].pos.x, Objects[i].pos.y, Objects[i].pos.z); // Rotate the model glRotatef(Objects[i].rot.z, 0.0f, 0.0f, 1.0f); glRotatef(Objects[i].rot.y, 0.0f, 1.0f, 0.0f); glRotatef(Objects[i].rot.x, 1.0f, 0.0f, 0.0f); // Draw the faces using an index to the vertex array glDrawElements(GL_TRIANGLES, Objects[i].MatFaces[j].numSubFaces, GL_UNSIGNED_SHORT, Objects[i].MatFaces[j].subFaces); glPopMatrix(); } glDisable (GL_TEXTURE_1D); // Disable 1D Textures ( NEW ) // THIS IS AN ADDED SECOND PASS AT THE VERTICES FOR THE OUTLINE glEnable (GL_BLEND); // Enable Blending ( NEW ) glBlendFunc(GL_SRC_ALPHA,GL_ONE_MINUS_SRC_ALPHA); // Set The Blend Mode ( NEW ) glPolygonMode (GL_BACK, GL_LINE); // Draw Backfacing Polygons As Wireframes ( NEW ) glLineWidth (outlineWidth); // Set The Line Width ( NEW ) glCullFace (GL_FRONT); // Don't Draw Any Front-Facing Polygons ( NEW ) glDepthFunc (GL_LEQUAL); // Change The Depth Mode ( NEW ) glColor3fv (&outlineColor[0]); // Set The Outline Color ( NEW ) for (int j = 0; j < Objects[i].numMatFaces; j ++) { glPushMatrix(); // Move the model glTranslatef(Objects[i].pos.x, Objects[i].pos.y, Objects[i].pos.z); // Rotate the model glRotatef(Objects[i].rot.z, 0.0f, 0.0f, 1.0f); glRotatef(Objects[i].rot.y, 0.0f, 1.0f, 0.0f); glRotatef(Objects[i].rot.x, 1.0f, 0.0f, 0.0f); // Draw the faces using an index to the vertex array glDrawElements(GL_TRIANGLES, Objects[i].MatFaces[j].numSubFaces, GL_UNSIGNED_SHORT, Objects[i].MatFaces[j].subFaces); glPopMatrix(); } glDepthFunc (GL_LESS); // Reset The Depth-Testing Mode ( NEW ) glCullFace (GL_BACK); // Reset The Face To Be Culled ( NEW ) glPolygonMode (GL_BACK, GL_FILL); // Reset Back-Facing Polygon Drawing Mode ( NEW ) glDisable (GL_BLEND); glPopMatrix(); } Finally this is the tex.Use() function that loads a BMP texture and somehow gets blended perfectly with the Toon shading void GLTexture::Use() { glEnable(GL_TEXTURE_2D); // Enable texture mapping glBindTexture(GL_TEXTURE_2D, texture[0]); // Bind the texture as the current one }

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  • It is CX a new concept?

    - by Isabel F. Peñuelas
    The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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