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• SQL SERVER – WRITELOG – Wait Type – Day 17 of 28

  - by pinaldave

  WRITELOG is one of the most interesting wait types. So far we have seen a lot of different wait types, but this log type is associated with log file which makes it interesting to deal with. From Book On-Line: WRITELOG Occurs while waiting for a log flush to complete. Common operations that cause log flushes are checkpoints and transaction commits. WRITELOG Explanation: This wait type is usually seen in the heavy transactional database. When data is modified, it is written both on the log cache and buffer cache. This wait type occurs when data in the log cache is flushing to the disk. During this time, the session has to wait due to WRITELOG. I have recently seen this wait type’s persistence at my client’s place, where one of the long-running transactions was stopped by the user causing it to roll back. In the future, I will see if I could re-create this situation once again on my machine to validate the relation. Reducing WRITELOG wait: There are several suggestions to reduce this wait stats: Move Transaction Log to Separate Disk from mdf and other files. Avoid cursor-like coding methodology and frequent committing of statements. Find the most active file based on IO stall time based on the script written over here. You can also use fn_virtualfilestats to find IO-related issues using the script mentioned over here. Check the IO-related counters (PhysicalDisk:Avg.Disk Queue Length, PhysicalDisk:Disk Read Bytes/sec and PhysicalDisk :Disk Write Bytes/sec) for additional details. Read about them over here. There are two excellent resources by Paul Randal, I suggest you understand the subject from those videos. The links to videos are here and here. Note: The information presented here is from my experience and there is no way that I claim it to be accurate. I suggest reading Book OnLine for further clarification. All the discussion of Wait Stats in this blog is generic and varies from system to system. It is recommended that you test this on a development server before implementing it to a production server. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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• Ghost Records, Backups, and Database Compression…With a Pinch of Security Considerations

  - by Argenis

    Today Jeffrey Langdon (@jlangdon) posed on #SQLHelp the following questions: So I set to answer his question, and I said to myself: “Hey, I haven’t blogged in a while, how about I blog about this particular topic?”. Thus, this post was born. (If you have never heard of Ghost Records and/or the Ghost Cleanup Task, go see this blog post by Paul Randal) 1) Do ghost records get copied over in a backup? If you guessed yes, you guessed right. The backup process in SQL Server takes all data as it is on disk – it doesn’t crack the pages open to selectively pick which slots have actual data and which ones do not. The whole page is backed up, regardless of its contents. Even if ghost cleanup has run and processed the ghost records, the slots are not overwritten immediately, but rather until another DML operation comes along and uses them. As a matter of fact, all of the allocated space for a database will be included in a full backup. So, this poses a bit of a security/compliance problem for some of you DBA folk: if you want to take a full backup of a database after you’ve purged sensitive data, you should rebuild all of your indexes (with FILLFACTOR set to 100%). But the empty space on your data file(s) might still contain sensitive data! A SHRINKFILE might help get rid of that (not so) empty space, but that might not be the end of your troubles. You might _STILL_ have (not so) empty space on your files! One approach that you can follow is to export all of the data on your database to another SQL Server instance that does NOT have Instant File Initialization enabled. This can be a tedious and time-consuming process, though. So you have to weigh in your options and see what makes sense for you. Snapshot Replication is another idea that comes to mind. 2) Does Compression get rid of ghost records (2008)? The answer to this is no. The Ghost Records/Ghost Cleanup Task mechanism is alive and well on compressed tables and indexes. You can prove this running a simple script: CREATE DATABASE GhostRecordsTest GO USE GhostRecordsTest GO CREATE TABLE myTable (myPrimaryKey int IDENTITY(1,1) PRIMARY KEY CLUSTERED,                       myWideColumn varchar(1000) NOT NULL DEFAULT 'Default string value')                         ALTER TABLE myTable REBUILD PARTITION = ALL WITH (DATA_COMPRESSION = PAGE) GO INSERT INTO myTable DEFAULT VALUES GO 10 DELETE myTable WHERE myPrimaryKey % 2 = 0 DBCC TRACEON(2514) DBCC CHECKTABLE(myTable) TraceFlag 2514 will make DBCC CHECKTABLE give you an extra tidbit of information on its output. For the above script: “Ghost Record count = 5” Until next time,   -Argenis

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• Ghost Records, Backups, and Database Compression…With a Pinch of Security Considerations

  - by Argenis

    Today Jeffrey Langdon (@jlangdon) posed on #SQLHelp the following questions: So I set to answer his question, and I said to myself: “Hey, I haven’t blogged in a while, how about I blog about this particular topic?”. Thus, this post was born. (If you have never heard of Ghost Records and/or the Ghost Cleanup Task, go see this blog post by Paul Randal) 1) Do ghost records get copied over in a backup? If you guessed yes, you guessed right. The backup process in SQL Server takes all data as it is on disk – it doesn’t crack the pages open to selectively pick which slots have actual data and which ones do not. The whole page is backed up, regardless of its contents. Even if ghost cleanup has run and processed the ghost records, the slots are not overwritten immediately, but rather until another DML operation comes along and uses them. As a matter of fact, all of the allocated space for a database will be included in a full backup. So, this poses a bit of a security/compliance problem for some of you DBA folk: if you want to take a full backup of a database after you’ve purged sensitive data, you should rebuild all of your indexes (with FILLFACTOR set to 100%). But the empty space on your data file(s) might still contain sensitive data! A SHRINKFILE might help get rid of that (not so) empty space, but that might not be the end of your troubles. You might _STILL_ have (not so) empty space on your files! One approach that you can follow is to export all of the data on your database to another SQL Server instance that does NOT have Instant File Initialization enabled. This can be a tedious and time-consuming process, though. So you have to weigh in your options and see what makes sense for you. Snapshot Replication is another idea that comes to mind. 2) Does Compression get rid of ghost records (2008)? The answer to this is no. The Ghost Records/Ghost Cleanup Task mechanism is alive and well on compressed tables and indexes. You can prove this running a simple script: CREATE DATABASE GhostRecordsTest GO USE GhostRecordsTest GO CREATE TABLE myTable (myPrimaryKey int IDENTITY(1,1) PRIMARY KEY CLUSTERED,                       myWideColumn varchar(1000) NOT NULL DEFAULT 'Default string value')                         ALTER TABLE myTable REBUILD PARTITION = ALL WITH (DATA_COMPRESSION = PAGE) GO INSERT INTO myTable DEFAULT VALUES GO 10 DELETE myTable WHERE myPrimaryKey % 2 = 0 DBCC TRACEON(2514) DBCC CHECKTABLE(myTable) TraceFlag 2514 will make DBCC CHECKTABLE give you an extra tidbit of information on its output. For the above script: “Ghost Record count = 5” Until next time,   -Argenis

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• SQL Server Scripts I Use

  - by Bill Graziano

  When I get to a new client I usually find myself using the same set of scripts for maintenance and troubleshooting.  These are all drop in solutions for various maintenance issues. Reindexing.  I use Michelle Ufford’s (SQLFool) re-indexing script.  I like that it has a throttle and only re-indexes when needed.  She also has a variety of other interesting scripts on her blog too. Server Activity.  Adam Machanic is up to version 10 of sp_WhoIsActive.  It’s a great replacement for the sp_who* stored procedures and does so much more.  If a server is acting funny this is one of the first tools I use. Backups.  Tara Kizer has a great little T-SQL script for SQL Server backups.  Wait Stats.  Paul Randal has a great script to display wait stats.  The biggest benefit for me is that his script filters out at least three dozen wait stats that I just don’t care about (for example LAZYWRITER_SLEEP). Update Statistics.  I didn’t find anything I liked so I wrote a simple script to update stats myself.  The big need for me was that it had to run inside a time window and update the oldest statistics first.  Is there a better one? Diagnostic Queries.  Glenn Berry has a huge collection of DMV queries available.  He also just highlighted five of them including two I really like dealing with unused indexes and suggested indexes. Single Use Query Plans.  Kim Tripp has a script that counts the number of single-use query plans.  This should guide you in whether to enable the Optimize for Adhoc Workloads option in SQL Server 2008. Granting Permissions to Developers.  This is one of those scripts I didn’t even know I needed until I needed it.  Kendra Little wrote it to grant a login read-only permission to all the databases.  It also grants view server state and a few other handy permissions.   What else do you use?  What should I add to my list?

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• Silverlight Cream for November 20, 2011 - 2 -- #1170

  - by Dave Campbell

  In this Issue: Michael Washington, Oliver Fuh, Jeremy Likness, Derik Whittaker, Jesse Liberty, Jeff Blankenburg(-2-), and Michael Crump. Above the Fold: Silverlight: "Handling Extremely Large Data Sets in Silverlight" Jeremy Likness WP7: "31 Days of Mango | Day #8: Contacts API" Jeff Blankenburg LightSwitch: "LightSwitch Chat Application Using A Data Source Extension" Michael Washington Shoutouts: Michael Palermo's latest Desert Mountain Developers is up Michael Washington's latest Visual Studio #LightSwitch Daily is up Check out Shawn Wildermuth's take on the AppStore and WP7 in general: 40,000 Apps - What Does It Mean? Be sure to check out Jesse Liberty & Paul Betts new book: Programming Reactive Extensions and LINQ, I've just had a little time to look at mine, but don't let the size fool you... this is the good stuff! From SilverlightCream.com: LightSwitch Chat Application Using A Data Source Extension In his latest LightSwitch post, Michael Washington gives up code that will enable two people using the same LightSwitch app to chat. Great detailed tutorial as usual! Handling AdControl Fetching Exception WindowsPhoneGeek turns the blog reigns over to Oliver Fuh for this post about using the AdControl in your WP7 app and handling a common exception you get with the Microsoft AdControl Handling Extremely Large Data Sets in Silverlight In this excerpt from his book, Jeremy Likness discusses reading *LARGE* data sets with Silverlight using 3 different patterns: OData, WCF RIA Services, and MVVM. Using MVVM with the AutoCompleteTextBox in Silverlight 4 Derik Whittaker takes a break from WinRT to discuss the Silverlight 4 AutoCompleteTextBox and MVVM ... including a custom Behavior to allow the backing property to be updated and a command to trigger background searches Yet Another Podcast #52–Peter Torr on Windows Phone Multitasking Jesse Liberty scored Peter Torr on his Latest Yet Another Podcast .. talking about Multitasking on Windows Phone including background agents, the backstack, and other Mango features 31 Days of Mango | Day #8: Contacts API Jeff Blankenburg's Day 8 is about a new namespace on WP7: Microsoft.Phone.UserData ... now giving us the ability to treat the user's contact list like a local database 31 Days of Mango | Day #9: Calendar API On Day 9 in his series, Jeff Blankenburg revisits the Microsoft.Phone.UserData namespace and looks at another set of data: the calendar Want to Decompile Silverlight XAP files? Try JustDecompile Beta! Michael Crump has a post up about the new free developer productivity tool from Telerik that provides assembly browsing and decompiling: JustDecompile ... Just download it! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• links for 2010-04-14

  - by Bob Rhubart

  Why business needs should shape IT architecture - McKinsey Quarterly - Business Technology - Organization "Too often, efforts to fix architecture issues remain rooted in a company’s IT practices, culture, and leadership. The reason, in part, is that the chief architect—the overall IT-architecture program leader—is frequently selected from within the technical ranks, bringing deep IT know-how but little direct experience or influence in leading a business-wide change program. A weak linkage to the business creates a void that limits the quality of the resulting IT architecture and the organization’s ability to enforce and sustain the benefits of implementation over time." -- Helge Buckow and Stéphane Rey (tags: architecture it technology enterprise mckinsey) Eric Maurice: April 2010 Critical Patch Update Released Eric Maurice offers the details on April 2010 Critical Patch Update (CPUApr2010), "the first one to include security fixes for Oracle Solaris" (tags: oracle otn database fusionmiddleware peoplesoft security) @shivmohan: Oracle – OAF – Oracle Application Framework – OA Framework "For all the PL/SQL and Oracle Forms developers out there, start planning your evolution. Sure PL/SQL and Forms will be around for some time, but you need to add more skills to your stack if you want to stay current (employable)." -- Shivmohan Purohit (tags: oracle otn application framework) @ORACLENERD: APEX Architecture Oracle ACE Chet Justice offer a "short list of potential architectures" for Oracle APEX, based on his experience with a client. (tags: oracle otn oracleace apex architecture) Luis Moreno Campos: Why is Exadata so fast? "You could find a lot of tech doc around oracle.com, but the bottom line is that the vision to even build a V2 and place it as an OLTP and DW (general purpose) machine is just pure genius." -- Luis Moreno Campos (tags: oracle otn exadata database) Edwin Biemond: Resetting Weblogic datasources with ANT Oracle ACE and Whitehorses architect Edwin Biemond shares an ANT script "to fire some WLST and Python commandos" to correct invalid database session states. (tags: oracle otn oracleace database ANT Python) @deltalounge: The future of MySQL with Oracle Peter Paul van de Beek has compiled an informative collection of Edward Scriven quotes, from various publications, on Oracle's plans for MySQL. (tags: oracle otn database mysql) Cristobal Soto: Coherence Special Interest Group: First Meeting in Toronto, Upcoming Events in New York and California Cameron Purdy, Patrick Peralta, and others are speaking at upcoming Coherence SIG events. Cristobal Soto shares the details. (tags: oracle otn coherence sig grid appserver)

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• GlassFish Back from Devoxx 2011 Mature Java EE 6 and EE 7 well on its way

  - by alexismp

  I'm back from my 8th (!) Devoxx conference (I don't think I've missed one since 2004) and this conference keeps delivering on the promise of a Java developer paradise week. GlassFish was covered in many different ways and I was not involved in a good number of them which can only be a good sign! Several folks asked me when my Java EE 6 session with Antonio Goncalves was scheduled (we've been covering this for the past two years in University sessions, hands-on labs and regular sessions). It turns out we didn't team up this year (Antonio was crazy busy preparing for Devoxx France) and I had a regular GlassFish session. Instead, this year, Bert Ertman and Paul Bakker covered the 3-hour Java EE 6 University session ("Duke’s Duct Tape Adventures") on the very first day (using GlassFish) with great success it seems. The Java EE 6 lab was also a hit with a full room of folks covering a lot of technical ground in 2.5 hours (with GlassFish of course). GlassFish was also mentioned during Cameron Purdy's keynote (pretty natural even if that surprised a number of folks that had not been closely following GlassFish) but also in Stephan Janssen's Keynote as the engine powering Parleys.com. In fact Stephan was a speaker in the GlassFish session describing how they went from a single-instance Tomcat setup to a clustered GlassFish + MQ environment. Also in the session was Johan Vos (of Mollom fame, along other things). Both of these customer testimonials were made possible because GlassFish has been delivering full Java EE 6 implementations for almost two years now which is plenty of time to see serious production deployments on it. The Java EE Gathering (BOF) was very well attended and very lively with many spec leads participating and discussing progress and also pain points with folks in the room. Thanks to all those attending this session, a good number of RFE's, and priority points came out of this. While this wasn't a GlassFish session by any means, it's great to have the current RESTful Admin and upcoming Java EE 7 planned features be a satisfactory answer to some of the requests from the attendance. Last but certainly not least, the GlassFish team is busy with Java EE 7 and version 4 of the product. This was discussed and shown during the Java EE keynote and in greater details in Jerome Dochez' session. If any indication, the tweets on his demo (virtualization, provisioning, etc...) were very encouraging. Java EE 6 adoption is doing great and GlassFish, being a production-quality reference implementation, is one of the first to benefit from this. And with GlassFish 4.0, we're looking at increasing the product and community adoption by offering a pragmatic technical solution to Java EE PaaS deployments. Stay tuned ! (the impatient in you is encouraged to grab a 4.0 build and provide feedback).

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• Today's Links (6/20/2011)

  - by Bob Rhubart

  Why your security sucks | Eric Knorr A conversation with InfoWorld security expert Roger Grimes reveals why the latest burst of attacks is just business as usual. JDev 11g R2 - ADF BC Dependency Diagram Feature | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovkis continues his exploration of JDeveloper 11g R2. Mobile Apps Put the Web in Their Rear-view Mirror | Charles Newark-French "Our analysis shows that, for the first time ever, daily time spent in mobile apps surpasses desktop and mobile web consumption," says Newark-French. "This stat is even more remarkable if you consider that it took less than three years for native mobile apps to achieve this level of usage, driven primarily by the popularity of iOS and Android platforms." Vivek Kundra, a public servant who gets stuff done | Craig Newmark Craigslist founder Craig Newmark bids farewell to the nation's first CIO. Weblogic, QBrowser and topics | Eric Elzinga Elzinga says: "Besides using the Weblogic Console to add subscribers to our topics we can also use QBrowser to browse queues and topics on your Weblogic Server." Java EE talks at JAX Conf | Arun Gupta Arun Gupta shares links to several Java EE presentations taking place at this week's Jax Conference in San Jose, CA. Development gotchas and silver bullets | Andy Mulholland Mulholland explains why "Software development has to change to fit with new business practices!" Oracle is Proud Sponsor of Gartner Security and Risk Management Summit 2011 | Troy Kitch Oracle will have a very strong presence at this year’s Gartner Security and Risk Management Summit 2011 in Washington D.C., June 20-23. Database Web Service using Toplink DB Provider | Vishal Jain "With JDeveloper 11gR2 you can now create database based web services using JAX-WS Provider," says Jain. Sample Chapter: A Fusion Applications Technical Overview An excerpt from "Managing Oracle Fusion Applications" by Richard Bingham, published by Oracle Press, May 2011. White Paper: Oracle Optimized Solution for Enterprise Cloud Infrastructure This paper provides recommendations and best practices for optimizing virtualization infrastructures when deploying the Oracle Enterprise Cloud Infrastructure. White paper: Oracle Optimized Solution for Lifecycle Content Management Authors Donna Harland and Nick Klosk illustrate how Oracle Enterprise Content Management Suite and Oracle’s Sun Storage Archive Manager work Oracle’s Sun hardware. Bay Area Coherence Special Interest Group Date: Thursday, July 21, 2011 Time: 4:30pm - 8:15pm ET - Note that Parking at 475 Sansome Closes at 8:30pm Location: Oracle Office,475 Sansome Street, San Francisco, CA Google Map Speakers: Chris Akker, Solutions Engineer, F5 Paul Cleary, Application Architect, Oracle Alexey Ragozin, Independent Consultant Brian Oliver, Oracle

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• DBCC MEMUSAGE in 2005/8 ?

  - by steveh99999

  I used to like using undocumented command DBCC MEMUSAGE in SQL 2000 to see which tables were using space in SQL data cache. In SQL 2005, this command is not longer present. Instead a DMV – sys.dm_os_buffer_descriptors – can be used to display data cache contents,  but this doesn’t quite give you the same output as DBCC MEMUSAGE. I’m also aware that you can use Quest’s spotlight tool to view a summary of data cache contents. Using  this post by Umachandar Jayachandran  of Microsoft, I was able to create the following equivalent for SQL 2005/8. I’ve wrapped Umachandar’s original query in a CTE to produce summary information :- ;WITH memusage_CTE AS (SELECT bd.database_id, bd.file_id, bd.page_id, bd.page_type , COALESCE(p1.object_id, p2.object_id) AS object_id , COALESCE(p1.index_id, p2.index_id) AS index_id , bd.row_count, bd.free_space_in_bytes, CONVERT(TINYINT,bd.is_modified) AS 'DirtyPage' FROM sys.dm_os_buffer_descriptors AS bd JOIN sys.allocation_units AS au ON au.allocation_unit_id = bd.allocation_unit_id OUTER APPLY ( SELECT TOP(1) p.object_id, p.index_id FROM sys.partitions AS p WHERE p.hobt_id = au.container_id AND au.type IN (1, 3) ) AS p1 OUTER APPLY ( SELECT TOP(1) p.object_id, p.index_id FROM sys.partitions AS p WHERE p.partition_id = au.container_id AND au.type = 2 ) AS p2 WHERE  bd.database_id = DB_ID() AND bd.page_type IN ('DATA_PAGE', 'INDEX_PAGE') ) SELECT TOP 20 DB_NAME(database_id) AS 'Database',OBJECT_NAME(object_id,database_id) AS 'Table Name', index_id,COUNT(*) AS 'Pages in Cache', SUM(dirtyPage) AS 'Dirty Pages' FROM memusage_CTE GROUP BY database_id, object_id, index_id ORDER BY COUNT(*) DESC I’m not 100% happy with the results of the above query however… I’ve noticed that on a busy BizTalk messageBox database  it will return information on pages that contain GHOST rows – . ie where data has already been deleted but has yet to be cleaned-up by a background process – I’m need to investigate further why cache on this server apparently contains so much GHOST data… For more information on the background ghost cleanup process, see this article by Paul Randall. However, I think the results of this query should still be of interest to a DBA. I have another post to come shortly regarding an example I encountered where this information proved useful to me… I notice in SQL 2008, sys.dm_os_buffer_descriptors gained an extra column – numa_mode – I’m interested to see how this is populated and how useful this column can be on a NUMA-enabled system. I’m assuming in theory you could use this column to help analyse how your tables are spread across Numa-enabled data-cache ?

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• Roll your own free .NET technical conference

  - by Brian Schroer

  If you can’t get to a conference, let the conference come to you! There are a ton of free recorded conference presentations online… Microsoft TechEd Let’s start with the proverbial 800 pound gorilla. Recent TechEds have recorded the majority of presentations and made them available online the next day. Check out presentations from last month’s TechEd North America 2012 or last week’s TechEd Europe 2012. If you start at http://channel9.msdn.com/Events/TechEd, you can also drill down to presentations from prior years or from other regional TechEds (Australia, New Zealand, etc.) The top presentations from my “View Queue”: Damian Edwards: Microsoft ASP.NET and the Realtime Web (SignalR) Jennifer Smith: Design for Non-Designers Scott Hunter: ASP.NET Roadmap: One ASP.NET – Web Forms, MVC, Web API, and more Daniel Roth: Building HTTP Services with ASP.NET Web API Benjamin Day: Scrum Under a Waterfall NDC The Norwegian Developer Conference site has the most interesting presentations, in my opinion. You can find the videos from the June 2012 conference at that link. The 2011 and 2010 pages have a lot of presentations that are still relevant also. My View Queue Top 5: Shay Friedman: Roslyn... hmmmm... what? Hadi Hariri: Just ‘cause it’s JavaScript, doesn’t give you a license to write rubbish Paul Betts: Introduction to Rx Greg Young: How to get productive in a project in 24 hours Michael Feathers: Deep Design Lessons ØREDEV Travelling on from Norway to Sweden... I don’t know why, but the Scandinavians seem to have this conference thing figured out. ØREDEV happens each November, and you can find videos here and here. My View Queue Top 5: Marc Gravell: Web Performance Triage Robby Ingebretsen: Fonts, Form and Function: A Primer on Digital Typography Jon Skeet: Async 101 Chris Patterson: Hacking Developer Productivity Gary Short: .NET Collections Deep Dive aspConf - The Virtual ASP.NET Conference Formerly known as “mvcConf”, this one’s a little different. It’s a conference that takes place completely on the web. The next one’s happening July 17-18, and it’s not too late to register (It’s free!). Check out the recordings from February 2011 and July 2010. It’s two years old and talks about ASP.NET MVC2, but most of it is still applicable, and Jimmy Bogard’s Put Your Controllers On a Diet presentation is the most useful technical talk I have ever seen. CodeStock Videos from the 2011 edition of this Tennessee conference are available. Presentations from last month’s 2012 conference should be available soon here. I’m looking forward to watching Matt Honeycutt’s Build Your Own Application Framework with ASP.NET MVC 3. UserGroup.tv User Group.tv was founded in January of 2011 by Shawn Weisfeld, with the mission of providing User Group content online for free. You can search by date, group, speaker and category tags. My View Queue Top 5: Sergey Rathon & Ian Henehan: UI Test Automation with Selenium Rob Vettor: The Repository Pattern Latish Seghal: The .NET Ninja’s Toolbelt Amir Rajan: Get Things Done With Dynamic ASP.NET MVC Jeffrey Richter: .NET Nuggets – Houston TechFest Keynote

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• Summit Old, Summit New, Summit Borrowed...

  - by Rob Farley

  PASS Summit is coming up, and I thought I’d post a few things. Summit Old... At the PASS Summit, you will get the chance to hear presentations by the SQL Server establishment. Just about every big name in the SQL Server world is a regular at the PASS Summit, so you will get to hear and meet people like Kalen Delaney (@sqlqueen) (who just recently got awarded MVP status for the 20th year running), and from all around the world such as the UK’s Chris Webb (@technitrain) or Pinal Dave (@pinaldave) from India. Almost all the household names in SQL Server will be there, including a large contingent from Microsoft. The PASS Summit is by far the best place to meet the legends of SQL Server. And they’re not all old. Some are, but most of them are younger than you might think. ...Summit New... The hottest topics are often about the newest technologies (such as SQL Server 2012). But you will almost certainly learn new stuff about older versions too. But that’s not what I wanted to pick on for this point. There are many new speakers at every PASS Summit, and content that has not been covered in other places. This year, for example, LobsterPot’s Roger Noble (@roger_noble) is giving a presentation for the first time. He’s a regular around the Australian circuit, but this is his first time presenting to a US audience. New Zealand’s Paul White (@sql_kiwi) is attending his first PASS Summit, and will be giving over four hours of incredibly deep stuff that has never been presented anywhere in the US before (I can’t say the world, because he did present similar material in Adelaide earlier in the year). ...Summit Borrowed... No, I’m not talking about plagiarism – the talks you’ll hear are all their own work. But you will get a lot of stuff you’ll be able to take back and apply at work. The PASS Summit sessions are not full of sales-pitches, telling you about how great things could be if only you’d buy some third-party vendor product. It’s simply not that kind of conference, and PASS doesn’t allow that kind of talk to take place. Instead, you’ll be taught techniques, and be able to download scripts and slides to let you perform that magic back at work when you get home. You will definitely find plenty of ideas to borrow at the PASS Summit. ...Summit Blue Yeah – and there’s karaoke. Blue - Jason - SQL Karaoke - YouTube

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• Silverlight Cream for December 31, 2010 -- #1019

  - by Dave Campbell

  In this Issue: Michael Washington, Thomas Martinsen, Mike Ormond, William E. Burrows(-2-), Vangos Pterneas, Jesse Liberty, Diptimaya Patra, and Jeff Blankenburg(-2-). Above the Fold: Silverlight: "Drag from Multiple Source In Silverlight 4" Diptimaya Patra WP7: "What I Learned In WP7 – Issue 12" Jeff Blankenburg Shoutouts: Paul Thurrott posted a great phone comparison chart: Great Windows Phone comparison chart Kunal Chowdhury announced his new Silverlight Site: Welcome to Silverlight-Zone - Site is Live Now ... Good Luck, Kunal! From SilverlightCream.com: MyStudioServer goes Open Source Michael Washington decided to put his "MyStudioServer" on CodePlex... I saw this last spring and it's pretty darn cool... check out the post and examples. UriMapping for WP7 Thomas Martinsen discusses UriMapping in WP7, details the steps you need to follow and has sample code to demonstrate. More Monitoring Web Requests on Windows Phone Mike Ormond revisits a post about monitoring WP7 web requests, and shows how to get the data via Fiddler. New Tutorial – Windows Phone 7 (Getting Started) William E. Burrows has 2 parts of a video tutorial series on WP7 development up. This first gets things rolling, explains what is going on, and gets far enough to display golf courses stored in the database. WP7 Tutorial – Part 2: Managing Courses William E. Burrows's 2nd video tutorial is on building out the app to provide features to manage the gold courses for this gold handicap application. Face detection in Windows Phone 7 Vangos Pterneas has a post up about a WP7 app he did using René Schulte's Facelight to do facial recognition. Source available and also on CodePlex. Windows Phone From Scratch – Navigation II Jesse Liberty has up his latest WP7 from Scratch and is the 2nd post in the Navigation series, which is combining the previous navigation with the animation from the one before to produce a better navigation experience. Drag from Multiple Source In Silverlight 4 Diptimaya Patra has a post up at dotnetslackers on dragging into a drop area from multiple sources of different data templates and contexts. What I Learned In WP7 – Issue 12 Jeff Blankenburg's number 12 is up and he's got all the RGB colors on WP7 charted out, name, HEX, RGB, and visual... looks like a good one to bookmark What I Learned In WP7 – Issue 13 Jeff Blankenburg's number 13 is the chart I have listed in the Shoutout above... a complete phone comparison chart. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Culture Shmulture?

  - by steve.diamond

  I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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• Java Spotlight Episode 78: Jasper Potts on the JavaFX Scene Builder

  - by Roger Brinkley

  Tweet An interview with Jasper Potts about the new JavaFX Scene Builder. Joining us this week on the Java All Star Developer Panel are Dalibor Topic, Java Free and Open Source Software Ambassador and Arun Gupta, Java EE Guy. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News JavaFX Scene Builder Developer Preview available for testing. Java EE Unlock the Java EE 6 Platform using NetBeans 7.1 Tuning GlassFish for Production JSF 2.2 Update from Ed Burns John Rose at Microsoft's Lang.NEXT summit Recording of John's Java 8 presentation Jeroen Frijters' presentation on IKVM.NET Martin Odersky's keynote JVM Language Summit 2012 July 30 – August 1; Oracle Santa Clara (same as last year) CFP coming in a few days JVM Language Summit 2011 Presentations & Recordings Proposed development schedule for JDK 8 Say hello to Mathias Axelsson Events April 11, Cleveland JUG, Cleveland, OH April 12, GreenJUG, Greenville, SC April 17-18, JavaOne Russia, Moscow Russia April 18–20, Devoxx France, Paris, France April 17-20, GIDS, Bangalore April 21, Java Summit, Chennai April 26, Mix-IT, Lyon, France, May 3-4, JavaOne India, Hyderabad, India May 5, Bangalore, Pune, ?? - JUG outreach May 7, OTN Developer Day, Mumbai May 8, OTN Developer Day, Delhi Feature InterviewJasper Potts is the Developer Experience Architect for the Java Client Group at Oracle. Responsible for technical design for everything thats sis on the core platform including Controls, Tools, Samples and Blueprints. Formally a lead engineer on the JavaFX & Swing teams working on the new JavaFX UI Controls and Graphics frameworks. Also responsible for designing, developing and presenting demos during the keynotes at JavaOne and Devoxx. A JavaOne Rockstar presenter having presented many sessions on JavaFX and Swing at many conferences. Prior to Sun he founded Xerto a desktop applications company developing Imagery a Java professional photo management application. In this interview Jasper talks about the recently release JavaFX Scene Builder. Mail Bag What’s Cool Contribute to GlassFish in Five Different Ways Stephen Chin and James Weaver join Oracle Adam Bien - Building Java FX 2 Libraries From Source With Maven 3 Paul Sandoz - Java Boomerang Building Jigsaw on Mac OS X using VirtualBox Mandy Chung: Jigsaw for Mac OS X

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• Mark Zuckerberg tops the list of 50 Highest Rated CEOs. 3 Indian CEOs feature in the list.

  - by Gopinath

  Mark Zuckerberg, the CEO of Facebook is rated as the best CEO according to a report released by the popular employee reviews website Glassdoor.com. 50,000 employees reviews submitted to Glassdoor in the past 1 year are considered for preparing the rating list and Zukerberg topped the list with 99 percent approval to the question “Do you approve of the way your CEO is leading the company?”. Wow! That’s an amazing support to Zukergerg from his employees though stock market and share holders are not with him. Coincidently Facebook is also rated as the best company to work by Glassdoor in a recent survey. Here is the list of top 10 CEOs Mark Zuckerberg, Facebook; 99.3% Approval Bill McDermott & Jim Hagemann Snabe, SAP; 99% Approval Dominic Barton, McKinsey & Company; 97% Approval Jim Turley, Ernst & Young; 96% Approval John E. Schlifske, Northwestern Mutual; 96% Approval Frank D’Souza, Cognizant Technology Solutions; 96% Approval Joe Tucci, EMC; 96% Approval Paul E. Jacobs, QUALCOMM; 95% Approval Richard K. Davis, U.S. Bank; 95% Approval Pierre Nanterme, Accenture; 95% Approval 3 Indian CEOs in the top 50 list – TCS, Wipro & MindTree The list featured three Indian CEOs and all the three are leading Software IT Services organizations in India and creating thousands of IT jobs.  Natarajan Chandrasekaran – the CEO of TCS is at 25th position, Krishnakumar Natarajan – the CEO of MindTree is at 28th position and  Wipro’s T.K.Kurien is at 44th position. Glad to see Indian CEO joining the global ranks. Tech Heavy Weights Google, Apple, Amazon & Microsoft aren’t in top 10 Another thing to note from this report is that the CEO’s of technology heavy weights Google, Apple, Amazon and Microsoft are not in the top10 list- looks like their employees are not really happy with their bosses. At least not as happy as their peers at Facebook. Google CEO’s Larry Page is at 11th position, Jeff Bezos of Amazon at 16th position and Tim Cook of Apple is at 18th position. Well the Microsoft CEO is not even in the list of top 50!! You can read the complete list of ratings at Glassdoor.com’s blog. Photo Credit: Andrew Feinberg

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• MIX 2010 Covert Operations Day 1

  - by GeekAgilistMercenary

  Portland Departure - Farewell Stumptown Off I go on a plane from Portland, Oregon to Las Vegas, Nevada for the MIX 2010 Conference.  Before I even boarded the plane I met Paul Gomes a Senior Software Engineer and Andrew Saylor the Director of Business Development.  Both of these SoftSource Employees were en route to MIX themselves.  Being stoked to already be bumping into some top tier people, I bid them adieu and headed for my seat on the plane. I boarded, and had before the boarding opted for an upgrade.  I have to advise that if you get a chance on Alaska to upgrade at the last minute, take it.  It is usually only about $50 bucks or so and the additional space makes working on the ole' laptop actually possible (even on my monstrous 17" laptop).  So take it from me, click that upgrade button and fork over that $50 bucks for anything over an hour flight, the comfort and ability to work is usually worth it! Las Vegas Arrival - Welcome to Sin City Got into Las Vegas and swung out of the airport.  I then, with my comrade Beth attempted to get Internet Access for the next 3 hours.  Las Vegas, is not the most friendly Internet Access town.  I will just say it, I am not sure why any Internet related company (ala Microsoft) would hold a conference here.  There are more than a dozen other cities that would be better. But I digress, I did manage to get Internet Access after checking into the Circus Circus.  Don't ask why I ended up staying here, if you run into me in person, ask then because there is a whole story to it. At this point I started checking out each session further on the MIX10 Site.  There are a number I deemed necessary to check out.  However, you'll have to read my pending entries to see which session I jumped into. With this juncture in time reached, I got a ton of work to wrap up, some code to write and some sleep to get.  Until tomorrow, adieu. For more of my writing, thoughts, and other topics check out my other blog, where the original entry is posted.

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• Bay Area Coherence Special Interest Group Next Meeting July 21, 2011

  - by csoto

  Date: Thursday, July 21, 2011 Time: 4:30pm - 8:15pm ET (note that Parking at 475 Sansome Closes at 8:30pm) Where: Oracle Office, 475 Sansome Street, San Francisco, CA Google Map We will be providing snacks and beverages. Register! - Registration is required for building security. Presentation Line Up:? 5:10pm - Batch Processing Using Coherence in Oracle Group Policy Administration - Paul Cleary, Oracle Oracle Insurance Policy Administration (OIPA) is a flexible, rules-based policy administration solution that provides full record keeping for all policy lifecycle transactions. One component of OIPA is Cycle processing, which is the batch processing of pending insurance transactions. This presentation introduces OIPA and Cycle processing, describing the unique challenges of processing a high volume of transactions within strict time windows. It then reviews how OIPA uses Oracle Coherence and the Processing Pattern to meet these challenges, describing implementation specifics that highlight the simplicity and robustness of the Processing Pattern. 6:10pm - Secure, Optimize, and Load Balance Coherence with F5 - Chris Akker, F5 F5 Networks, Inc., the global leader in Application Delivery Networking, helps the world’s largest enterprises and service providers realize the full value of virtualization, cloud computing, and on-demand IT. Recently, F5 and Oracle partnered to deliver a novel solution that integrates Oracle Coherence 3.7 with F5 BIG-IP Local Traffic Manager (LTM). This session will introduce F5 and how you can leverage BIG-IP LTM to secure, optimize, and load balance application traffic generated from Coherence*Extend clients across any number of servers in a cluster and to hardware-accelerate CPU-intensive SSL encryption. 7:10pm - Using Oracle Coherence to Enable Database Partitioning and DC Level Fault Tolerance - Alexei Ragozin, Independent Consultant and Brian Oliver, Oracle Partitioning is a very powerful technique for scaling database centric applications. One tricky part of partitioned architecture is routing of requests to the right database. The routing layer (routing table) should know the right database instance for each attribute which may be used for routing (e.g. account id, login, email, etc): it should be fast, it should fault tolerant and it should scale. All the above makes Oracle Coherence a natural choice for implementing such routing tables in partitioned architectures. This presentation will cover synchronization of the grid with multiple databases, conflict resolution, cross cluster replication and other aspects related to implementing robust partitioned architecture. Additional Info:?? - Download Past Presentations: The presentations from the previous meetings of the BACSIG are available for download here. Click on the presentation titles to download the PDF files. - Join the Coherence online community on our Oracle Coherence Users Group on LinkedIn. - Contact BACSIG with any comments, questions, presentation proposals and content suggestions.

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• Three Global Telecoms Soar With Siebel

  - by michael.seback

  Deutsche Telekom Group Selects Oracle's Siebel CRM to Underpin Next-Generation CRM Strategy The Deutsche Telekom Group (DTAG), one of the world's leading telecommunications companies, and a customer of Oracle since 2001, has invested in Oracle's Siebel CRM as the standard platform for its Next Generation CRM strategy; a move to lower the cost of managing its 120 million customers across its European businesses. Oracle's Siebel CRM is planned to be deployed in Germany and all of the company's European business within five years. "...Our Next-Generation strategy is a significant move to lower our operating costs and enhance customer service for all our European customers. Not only is Oracle underpinning this strategy, but is also shaping the way our company operates and sells to customers. We look forward to working with Oracle over the coming years as the technology is extended across Europe," said Dr. Steffen Roehn, CIO Deutsche Telekom AG... "The telecommunications industry is currently undergoing some major changes. As a result, companies like Deutsche Telekom are needing to be more intelligent about the way they use technology, particularly when it comes to customer service. Deutsche Telekom is a great example of how organisations can use CRM to not just improve services, but also drive more commercial opportunities through the ability to offer highly tailored offers, while the customer is engaged online or on the phone," said Steve Fearon, vice president CRM, EMEA Read more. Telecom Argentina S.A. Accelerates Time-to-Market for New Communications Products and Services Telecom Argentina S.A. offers basic telephone, urban landline, and national and international long-distance services...."With Oracle's Siebel CRM and Oracle Communication Billing and Revenue Management, we started a technological transformation that allows us to satisfy our critical business needs, such as improving customer service and quickly launching new phone and internet products and services." - Saba Gooley, Chief Information Officer, Wire Line and Internet Services, Telecom Argentina S.A.Read more. Türk Telekom Develops Benefits-Driven CRM Roadmap Türk Telekom Group provides integrated telecommunication services from public switched telephone network (PSTN) and global systems for mobile communications technology (GSM). to broadband internet...."Oracle Insight provided us with a structured deployment approach that makes sense for our business. It quantified the benefits of the CRM solution allowing us to engage with the relevant business owners; essential for a successful transformation program." - Paul Taylor, VP Commercial Transformation, Türk Telekom Read more.

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• Don't Miss At Devoxx!!!

  - by Yolande Poirier

  Come by IoT Hack Fest which starts with the session: kickstart your Raspberry Pi and/or Leap Motion project, part II on Tuesday from 9:30am to 12:00pm to learn how to start a project with the Raspberry Pi and Leap Motion. In the afternoon, you can still join a project and create your own project with the help of experts on Raspberry Pi, Leap Motion and other boards.  At the Oracle booth, Java experts will be available  to answer your  questions and demo the new features of the Java Platform, including Java Embedded, JavaFX, Java SE and Java EE. This year, the chess game that was first demoed at JavaOne keynotes last September will be showcased at Devoxx.  Duke is coming to Devoxx this year. You can get your picture taken with Duke on Tuesday, Wednesday and Thursday (Nov. 12-14) from 12:00 to 18:00 Beer bash will be Tuesday from 17:30-19:30 and Wednesday/Thursday from 18:00 to 20:00 at the booth. Oracle is raffling off five Raspberry Pi's and a number of books every day. Make sure to stop by and get your badge scanned to enter the raffle. Raffles are Tuesday at 19:15 and Wednesday/Thursday at 19:45 at the Oracle booth.  The main conference sessions from Oracle Java experts are:  Wednesday 13 November Beyond Beauty: JavaFX, Parallax, Touch, Raspberry Pi, Gyroscopes, and Much More Angela Caicedo, Senior Member, Technical Staff, Oracle Room 7, 12:00–13:00 Lambda: A Peek Under the Hood, Brian Goetz, Software Architect, Oracle Room 8, 12:00–13:00 In Full Flow: Java 8 Lambdas in the Stream, Paul Sandoz, Software Developer, Oracle Room 8, 14:00–15:00 The Modular Java Platform and Project Jigsaw, Mark Reinhold, Chief Architect, Java Platform Group, Oracle, Room 8, 15:10–16:10 The Curious Case of JavaScript on the JVM, Attila Szegedi, Principal Member, Technical Staff, Oracle, Room 5, 16:40–17:40 Is It a Car? Is It a Computer? No, It’s a Raspberry Pi JavaFX Informatics System. Simon Ritter, Principal Technology Evangelist, Oracle Room 7, 16:40–17:40 Thursday 14 November Java EE 7: What’s New in the Java EE Platform Linda DeMichiel, Consulting Member, Technical Staff, Oracle, Room 8, 10:50–11:50 Java Microbenchmark Harness: The Lesser of the Two Evils, Aleksey Shipilev, Principal Member, Technical Staff, Oracle. Room 6, 14:00–15:00 Practical Restful Persistence, Shaun Smith, Senior Principal Product Manager, Oracle Room 8, 17:50–18:50 Friday 15 November Avatar.js, Server-Side JavaScript on the Java Platform, Jean-Francois Denise, Software Developer, Oracle Room 8, 11:50–12:50

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• BI&EPM in Focus April 2012

  - by Mike.Hallett(at)Oracle-BI&EPM

  General News Oracle OpenWorld call for papers now open, now through April 9 (link) Oracle Announces Availability of Oracle Exalytics In-Memory Machine (link) Oracle EPM and BI Support Newsletter Current Edition - Volume 3 : March 2012 (link) Customers Asiana Airlines Improves Passenger Management with Near-Real-Time Reservation and Ticketing Information  Centraal Boekhuis Delivers Faster with Oracle BI 11g Essatto Software Speeds Data Aggregation Tenfold; Integrates BI, Performance Management, and Data Warehousing for Midsize Businesses Grupo WTorre Supports Management's Decision-Making with OBIEE, Ensuring Uniform, Reliable, and Consistent Data Indian Overseas Bank Cuts Planning Schedule by 45 Worker Days per Year, Assesses Market Risk Instantly with Business Intelligence System Kentucky Community and Technical College System Enables Data-Driven Decision-Making Using Integrated System with Management Dashboards National Australia Bank Achieves 200% ROI, Improves Data Quality and Reporting Integrity with Oracle Hyperion DRM R.L. Polk & Co. Enhances Business Intelligence Capabilities, Optimizes System Performance with Extreme Analytics Machine Test ResCare, Inc. Transforms Reporting to Improve Healthcare Service Performance with Oracle Business Analytics  Rochester City School District Uses OBIEE to Track Student Achievement, Identify Areas for Improvement, Accelerate Reporting  Société Générale Standardizes, Accelerates, and Improves Budget Planning Accuracy across Global Enterprise The State Accounting Office of Georgia Integrates Financial Information, Shortens Financial Closings and Streamlines Reporting across 175 Organizations   Events 4-day Oracle Real-Time Decisions Hands-on Technical Workshop for Partners (PTS, Free) May 14-17, 2012: Colombes, Paris, France Nordic events : “Latest Release of Oracle Hyperion EPM and BI Suites Helps Organizations Plan through Uncertainty, Improve Decision-Making and Meet Regulatory Requirements” (April 17, Sweden | April 18, Norway | April 19, Denmark | April 24, Finland) Webcast Replay from Balaji Yelamanchili and Paul Rodwick: “Analytics Without Limits - The Latest on Oracle Exalytics In-Memory Machine and Oracle Business Intelligence”  (link)  Wednesday, April 04, 2012: Business Analytics launch webcast: Invite your customers to register (link) Big Data Online Forum now available on Demand (link)  Enterprise Performance Management Webcast Replay: Accurate Forecasting within the Business Planning Cycle (link) Oracle Hyperion Profitability and Cost Management (HPCM) Master Support Note (link) Business  Intelligence Whitepaper: Driving Innovation Through Analytics (link) Gartner: CIOs Identify BI as the No. 1 Technology Priority for 2012 (link) Webcast Replay: Exalytics in Action: Airlines, US Census and Federal Spending Demo Applications  (link) NEWLY RELEASED Walk-in Video for Exalytics - Use This to Start Customer/Partner Meetings! (link) IDC Insight Paper: “Oracle's All-Out Assault on the Big Data Market: Offering Hadoop, R, Cubes, and Scalable IMDB in Familiar Packages” (link) System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 Certification Matrix now published to include OBIEE 11.1.1.6.0 (link) Maintenance Release Guide (List of Bugs Fixed) for Oracle Business Intelligence Enterprise Edition (OBIEE) 11.1.1.6.0  (link) OBIEE 11.1.1.6: Is OBIEE 11.1.1.6 Certified With OBI Apps 7.9.6.3?  (link) Information Center: Troubleshooting Oracle Business Intelligence Applications (support login req'd)  (link)      

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• Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

  - by Christina McKeon

  What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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• June 23, 1983: First Successful Test of the Domain Name System [Geek History]

  - by Jason Fitzpatrick

  Nearly 30 years ago the first Domain Name System (DNS) was tested and it changed the way we interacted with the internet. Nearly impossible to remember number addresses became easy to remember names. Without DNS you’d be browsing a web where numbered addresses pointed to numbered addresses. Google, for example, would look like http://209.85.148.105/ in your browser window. That’s assuming, of course, that a numbers-based web every gained enough traction to be popular enough to spawn a search giant like Google. How did this shift occur and what did we have before DNS? From Wikipedia: The practice of using a name as a simpler, more memorable abstraction of a host’s numerical address on a network dates back to the ARPANET era. Before the DNS was invented in 1983, each computer on the network retrieved a file called HOSTS.TXT from a computer at SRI. The HOSTS.TXT file mapped names to numerical addresses. A hosts file still exists on most modern operating systems by default and generally contains a mapping of the IP address 127.0.0.1 to “localhost”. Many operating systems use name resolution logic that allows the administrator to configure selection priorities for available name resolution methods. The rapid growth of the network made a centrally maintained, hand-crafted HOSTS.TXT file unsustainable; it became necessary to implement a more scalable system capable of automatically disseminating the requisite information. At the request of Jon Postel, Paul Mockapetris invented the Domain Name System in 1983 and wrote the first implementation. The original specifications were published by the Internet Engineering Task Force in RFC 882 and RFC 883, which were superseded in November 1987 by RFC 1034 and RFC 1035.Several additional Request for Comments have proposed various extensions to the core DNS protocols. Over the years it has been refined but the core of the system is essentially the same. When you type “google.com” into your web browser a DNS server is used to resolve that host name to the IP address of 209.85.148.105–making the web human-friendly in the process. Domain Name System History [Wikipedia via Wired] What is a Histogram, and How Can I Use it to Improve My Photos?How To Easily Access Your Home Network From Anywhere With DDNSHow To Recover After Your Email Password Is Compromised

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• TalkTalk Business Succeeds with Engaging Conversations on an Eloqua platform

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 “Everybody from online, CRM and data, channel management, communications, and content had to pull together to deliver one campaign and Eloqua was the glue that held it all together.” says Paul Higgins, Marketing Director, TalkTalk Business (UK, telco) in this 2'23 video. Challenges Nurturing multiple sales channels with very diverse customers. Generating leads qualified to a very high standard. Engaging a fatigued and apathetic target audience. Positioning the brand as industry thought leaders. Solutions “What’s Your Business Grade?” campaign Eloqua automated email nurture strategy Eloqua Partner Network – Stein IAS Results ROI of 20:1. 40% uplift in sales opportunities in the smaller end with a 25% reduction in costs. 20–25% increase in sales qualified leads for mid-market, corporate, and enterprise customer sets. Open rate highs of 61.84% and click to open highs of 15.97%. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Alert: It is No Longer 1982, So Why is CRM Still There?

  - by Mike Stiles

  Hot off the heels of Oracle’s recent LinkedIn integration announcement and Oracle Marketing Cloud Interact 2014, the Oracle Social Cloud is preparing for another big event, the CRM Evolution conference and exhibition in NYC. The role of social channels in customer engagement continues to grow, and social customer engagement will be a significant theme at the conference. According to Paul Greenberg, CRM Evolution Conference Chair, author, and Managing Principal at The 56 Group, social channels have become so pervasive that there is no longer a clear reason to make a distinction between “social CRM” and traditional CRM systems. Why not? Because social is a communication hub every bit as vital and used as the phone or email. What makes social different is that if you think of it as a phone, it’s a party line. That means customer interactions are far from secret, and social connections are listening in by the hundreds, hearing whether their friend is having a positive or negative experience with your brand. According to a Mention.com study, 76% of brand mentions are neutral, neither positive nor negative. These mentions fail to get much notice. So think what that means about the remaining 24% of mentions. They’re standing out, because a verdict, about you, is being rendered in them, usually with emotion. Suddenly, where the R of CRM has been lip service and somewhat expendable in the past, “relationship” takes on new meaning, seriousness, and urgency. Remarkably, legions of brands still approach CRM as if it were 1982. Today, brands must provide customer experiences the customer actually likes (how dare they expect such things). They must intimately know not only their customers, but each customer, because technology now makes personalized experiences possible. That’s why the Oracle Social Cloud has been so mission-oriented about seamlessly integrating social with sales, marketing and customer service interactions so the enterprise can have an actionable 360-degree view of the customer. It’s the key to that customer-centricity we hear so much about these days. If you’re attending CRM Evolution, Chris Moody, Director of Product Marketing for the Oracle Marketing Cloud, will show you how unified customer experiences and enhanced customer centricity will help you attract and keep ideal customers and brand advocates (“The Pursuit of Customer-Centricity” Aug 19 at 2:45p ET) And Meg Bear, Group Vice President for the Oracle Social Cloud, will sit on a panel talking about “terms of engagement” and the ways tech can now enhance your interactions with customers (Aug 20 at 10a ET). If you can’t be there, we’ll be doing our live-tweeting thing from the @oraclesocial handle, so make sure you’re a faithful follower. You’ll notice NOBODY is writing about the wisdom of “company-centricity.” Now is the time to bring your customer relationship management into the socially connected age. @mikestilesPhoto: Sue Pizarro, freeimages.com

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• List of freely available programming books

  - by Karan Bhangui

  I'm trying to amass a list of programming books with opensource licenses, like Creative Commons, GPL, etc. The books can be about a particular programming language or about computers in general. Hoping you guys could help: Languages BASH Advanced Bash-Scripting Guide (An in-depth exploration of the art of shell scripting) C The C book C++ Thinking in C++ C++ Annotations How to Think Like a Computer Scientist C# .NET Book Zero: What the C or C++ Programmer Needs to Know About C# and the .NET Framework Illustrated C# 2008 (Dead Link) Data Structures and Algorithms with Object-Oriented Design Patterns in C# Threading in C# Common Lisp Practical Common Lisp On Lisp Java Thinking in Java How to Think Like a Computer Scientist Java Thin-Client Programming JavaScript Eloquent JavaScript Haskell Real world Haskell Learn You a Haskell for Great Good! Objective-C The Objective-C Programming Language Perl Extreme Perl (license not specified - home page is saying "freely available") The Mason Book (Open Publication License) Practical mod_perl (CreativeCommons Attribution Share-Alike License) Higher-Order Perl Learning Perl the Hard Way PHP Practical PHP Programming Zend Framework: Survive the Deep End PowerShell Mastering PowerShell Prolog Building Expert Systems in Prolog Adventure in Prolog Prolog Programming A First Course Logic, Programming and Prolog (2ed) Introduction to Prolog for Mathematicians Learn Prolog Now! Natural Language Processing Techniques in Prolog Python Dive Into Python Dive Into Python 3 How to Think Like a Computer Scientist A Byte of Python Python for Fun Invent Your Own Computer Games With Python Ruby Why's (Poignant) Guide to Ruby Programming Ruby - The Pragmatic Programmer's Guide Mr. Neighborly's Humble Little Ruby Book SQL Practical PostgreSQL x86 assembly Paul Carter's tutorial Lua Programming In Lua (for v5 but still largely relevant) Algorithms and Data Structures Algorithms Data Structures and Algorithms with Object-Oriented Design Patterns in Java Planning Algorithms Frameworks/Projects The Django Book The Pylons Book Introduction to Design Patterns in C++ with Qt 4 (Open Publication License) Version control The SVN Book Mercurial: The Definitive Guide Pro Git UNIX / Linux The Art of Unix Programming Linux Device Drivers, Third Edition Others Structure and Interpretation of Computer Programs The Little Book of Semaphores Mathematical Logic - an Introduction An Introduction to the Theory of Computation Developers Developers Developers Developers Linkers and loaders Beej's Guide to Network Programming Maven: The Definitive Guide I will expand on this list as I get comments or when I think of more :D Related: Programming texts and reference material for my Kindle What are some good free programming books? Can anyone recommend a free software engineering book? Edit: Oh I didn't notice the community wiki feature. Feel free to edit your suggestions right in!

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