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  • How to stop Apache from crashing my entire server?

    - by CyberShadow
    I maintain a Gentoo server with a few services, including Apache. It's fairly low-end (2GB of RAM and a low-end CPU with 2 cores). My problem is that, despite my best efforts, an over-loaded Apache crashes the entire server. In fact, at this point I'm close to being convinced that Linux is a horrible operating system that isn't worth anyone's time looking for stability under load. Things I tried: Adjusting oom_adj for the root Apache process (and thus all its children). That had close to no effect. When Apache was overloaded it would bring the system to a grind, as the system paged out everything else before it got to kill anything. Turning off swap. Didn't help, it would unload memory paged to binaries of processes and other files on /, thus causing the same effect. Putting it in a memory-limited cgroup (limited to 512 MB of RAM, 1/4th of the total). This "worked", at least in my own stress tests - except the server keeps crashing under load (basically stalling all other processes, inaccessible via SSH, etc.) Running it with idle I/O priority. This wasn't a very good idea in the end, because it just caused the system load to climb indefinitely (into the thousands) with almost no visible effect - until you tried to access an unbuffered part of the disk. This caused the task to freeze. (So much for good I/O scheduling, eh?) Limiting the number of concurrent connections to Apache. Setting the number too low caused web sites to become unresponsive due to most slots being occupied with long requests (file downloads). I tried various Apache MPMs without much success (prefork, event, itk). Switching from prefork/event+php-cgi+suphp to itk+mod_php. This improved performance, but didn't solve the actual problem. Switching I/O schedulers (cfq to deadline). Just to stress this out: I don't care if Apache itself goes down under load, I just want the rest of my system to remain stable. Of course, having Apache recover quickly after a brief period of intensive load would be great to have, but one step at a time. Right now I am mostly dumbfounded by how can humanity, in this day and age, design an operating system where such a seemingly simple task (don't allow one system component to crash the entire system) seems practically impossible - or at least, very hard to do. Please don't suggest things like VMs or "BUY MORE RAM". Some more information gathered with a friend's help: The processes hang when the cgroup oom killer is invoked. Here's the call trace: [<ffffffff8104b94b>] ? prepare_to_wait+0x70/0x7b [<ffffffff810a9c73>] mem_cgroup_handle_oom+0xdf/0x180 [<ffffffff810a9559>] ? memcg_oom_wake_function+0x0/0x6d [<ffffffff810aa041>] __mem_cgroup_try_charge+0x32d/0x478 [<ffffffff810aac67>] mem_cgroup_charge_common+0x48/0x73 [<ffffffff81081c98>] ? __lru_cache_add+0x60/0x62 [<ffffffff810aadc3>] mem_cgroup_newpage_charge+0x3b/0x4a [<ffffffff8108ec38>] handle_mm_fault+0x305/0x8cf [<ffffffff813c6276>] ? schedule+0x6ae/0x6fb [<ffffffff8101f568>] do_page_fault+0x214/0x22b [<ffffffff813c7e1f>] page_fault+0x1f/0x30 At this point, the apache memory cgroup is practically deadlocked, and burning CPU in syscalls (all with the above call trace). This seems like a problem in the cgroup implementation...

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  • ScriptAlias makes requests match too many Location blocks. What is going on?

    - by brain99
    We wish to restrict access on our development server to those users who have a valid SSL Client certificate. We are running Apache 2.2.16 on Debian 6. However, for some sections (mainly git-http, setup with gitolite on https://my.server/git/) we need an exception since many git clients don't support SSL client certificates. I have succeeded in requiring client cert authentication for the server, and in adding exceptions for some locations. However, it seems this does not work for git. The current setup is as follows: SSLCACertificateFile ssl-certs/client-ca-certs.crt <Location /> SSLVerifyClient require SSLVerifyDepth 2 </Location> # this works <Location /foo> SSLVerifyClient none </Location> # this does not <Location /git> SSLVerifyClient none </Location> I have also tried an alternative solution, with the same results: # require authentication everywhere except /git and /foo <LocationMatch "^/(?!git|foo)"> SSLVerifyClient require SSLVerifyDepth 2 </LocationMatch> In both these cases, a user without client certificate can perfectly access my.server/foo/, but not my.server/git/ (access is refused because no valid client certificate is given). If I disable SSL client certificate authentication completely, my.server/git/ works ok. The ScriptAlias problem Gitolite is setup using the ScriptAlias directive. I have found that the problem occurs with any similar ScriptAlias: # Gitolite ScriptAlias /git/ /path/to/gitolite-shell/ ScriptAlias /gitmob/ /path/to/gitolite-shell/ # My test ScriptAlias /test/ /path/to/test/script/ Note that /path/to/test/script is a file, not a directory, the same goes for /path/to/gitolite-shell/ My test script simply prints out the environment, super simple: #!/usr/bin/perl print "Content-type:text/plain\n\n"; print "TEST\n"; @keys = sort(keys %ENV); foreach (@keys) { print "$_ => $ENV{$_}\n"; } It seems that if I go to https://my.server/test/someLocation, that any SSLVerifyClient directives are being applied which are in Location blocks that match /test/someLocation or just /someLocation. If I have the following config: <LocationMatch "^/f"> SSLVerifyClient require SSLVerifyDepth 2 </LocationMatch> Then, the following URL requires a client certificate: https://my.server/test/foo. However, the following URL does not: https://my.server/test/somethingElse/foo Note that this only seems to apply for SSL configuration. The following has no effect whatsoever on https://my.server/test/foo: <LocationMatch "^/f"> Order allow,deny Deny from all </LocationMatch> However, it does block access to https://my.server/foo. This presents a major problem for cases where I have some project running at https://my.server/project (which has to require SSL client certificate authorization), and there is a git repository for that project at https://my.server/git/project which cannot require a SSL client certificate. Since the /git/project URL also gets matched agains /project Location blocks, such a configuration seems impossible given my current findings. Question: Why is this happening, and how do I solve my problem? In the end, I want to require SSL Client certificate authorization for the whole server except for /git and /someLocation, with as minimal configuration as possible (so I don't have to modify the configuration each time something new is deployed or a new git repository is added). Note: I rewrote my question (instead of just adding more updates at the bottom) to take into account my new findings and hopefully make this more clear.

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  • Open-source and client-side IRC-Client

    - by user125197
    I'm administrating a homepage with an IRC-Webclient. At the moment, it uses a Java-client, modified to be SSL-compatible and compatible with whatever design I want to use. The usual PJIRC thing, with users wishes and concerns implemented (I'll give you SSL-PJIRC if you want - no problem. The login-script will be improved for IE6-support this weekend, means write the object tag if an old IE is found, that's it. Rest runs perfectly well). But still, the better user experience would be a client that only requires the user to enable JavaScript. So, before I go into rewriting and customizing a complete Java-IRC-solution, I'd like to ask some other people - after researching for half a year of time. The requirements are: a) Free hosting, no cgi-bin is acceptable. A lot of hosters also have CGI supported, but it doesn't allow IRC-access. So, seems you are limited to x10-hosting for CGI:IRC. b) Solution must be open source (not free as in free beer, but free as in free speech - I want to be able to read every line of the code). c) Hosting cannot be limited to Windows-hosting. Free operation systems (anything with Linux, BSD, whatever - I think you get what I mean) must be possible. d) No server-side technology. I'm limited to everything that runs client-side only. (Well, a Java-Applet does...). d) Solution must support SSL. e) The side must be able to move. Means, you register to a new free hoster, load your things up via FileZilla and the thing simply runs. No server-concerning implementations needed. f) Old browsers must be supported. From all my research, there are two ways a) Java-Applet b) Use HTML5-Websockets (it is impossible to use the JavaScript-library I found, as it depends on ActiveX - means, Windows hosting). b) means "you are going to enter very unstable content". I worked with HTML5 for month, and, well ... Though, HTML5 also is not suitable for older browsers (old browser support is an absolutely necessary requirement). PHP by the way is a server side solution ... so no line of PHP. My idea now was a Java Applet, and a fallback which again is embedded and proprietary, but only requieres JavaScript (wsirc or Mibbit are great here, whilst I prefer wsirc ... and zooming fonts that are plainly to small, but worse, cannot read the code). So my question is - with free hosting, not installation on server, plain upload - do you see and open source, complelety client-side, ssl-compatible way to use or write a client? This wouldn't be my first programming project, I'm not afraid of the code. If there was a way and I had to write it, even from scratch, I'd do. From all I know, there sadly is none. But maybe some experienced admin has an idea? Best Wishes, yetanotheruser Sry my English isn't perfect. It's enough for programming at least.

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  • Pairing Bluetooth device with PIN fails

    - by Pikaro
    I'm trying to pair my old BlackBerry 8310 to my Linux desktop (up-to-date Debian Sid, 3.15-10.dmz.1-liquorix-amd64) by using blueman and its associated tools. Scanning for the device works equally well for both sides; however, I am unable to pair the two once it comes to entering the PIN. If I scan from my PC, I have two options in blueman-manager regarding my phone: Directly selecting "pair", or selecting "setup". If I select "pair", nothing happens on my desktop, but the phone asks me to enter a PIN; if I do so, it reports that pairing has failed. During that, nothing is logged to the console. Selecting "setup" opens a configuration dialog that allows for entering or generating a PIN. Regardless, I get to a screen that tells me to enter the PIN on the phone, and at the same time, the phone pops up the equivalent dialog. This would be what one would expect to work; but whatever I enter (naturally, the same on both), both devices report that pairing has failed, and blueman-manager logs init_services (/usr/lib/python2.7/dist-packages/blueman/main/Device.py:73) Loading services org.bluez.Error.AuthenticationFailed: Authentication Failed If I instead try to pair from the phone, I cannot see any kind of reaction from my desktop - all I get is the equivalent "pairing failed" message from the BlackBerry after I entered a PIN in the dialog that pops up there. hcitool scan and hciconfig -a work without complaints, but I cannot find a way to try the pairing as a whole on the console since bluez-simple-agent seems to have been discontinued and this recommendation is everywhere on Google. hcitool cc as root opens the PIN dialog on the phone, then fails with "Input/Output error" once I enter it. The user is not permitted to execute this command. I also tried creating /usr/lib/bluetooth/<MAC>/pincodes to manually define a persistent PIN, which seems to have had no effect. The same goes for running the different commands as root, though I'm really confused about the internal structure of the Bluetooth subsystem now: They usually and inconsistently failed with Python or DBUS errors or just showed the same results. The only other Bluetooth device I have around are a pair of Creative speakers. Trying "setup" asks me to enter a key on them, which is impossible. If I try "pair", I'm asked for a PIN as I should, but no pairing takes place, and no errors appear on the console. (It just repeats their name a few times.) Interestingly, I tried that before writing my question, and nothing happened in terms of PIN questions, just like with the BlackBerry, which still shows no change. I don't think I actively changed anything since then. The BlackBerry can pair with and connect to the speakers, and everything goes as one would expect, so the problem is definitely with my desktop. So thus my questions: What is that PIN window generated by, and why does it seem to appear randomly? How can I find out what, exactly, fails after trying to add the speakers, as this may give me a clue? Is there any kind of complete log that concerns itself with Bluetooth? What data can I provide to make this more solvable?

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  • PHP, Apache and curl: Differences between Windows and Linux?

    - by beginner_
    I'm trying to run my php App on Ubuntu Server 11.10. This App works fine under Apache + PHP in windows. I have other applications that I can simply copy&paste between the 2 OS and they work on both. (These don't use cURL). However this one uses the php library tonic (RESTful webservices) and makes us of php cURL module. The issue is I'm not getting an error message which makes it impossible to find the issue. I (must) use NTLM authentication and this is done with AuthenNTLM Apache Module: Order allow,deny Allow from all PerlAuthenHandler Apache2::AuthenNTLM AuthType ntlm AuthName "Protected Access" require valid-user PerlAddVar ntdomain "domainName server" PerlSetVar defaultdomain domainName PerlSetVar ntlmsemtimeout 2 PerlSetVar ntlmdebug 1 PerlSetVar splitdomainprefix 0 All files that cURL needs to fetch override AuthenNTLM authentication: order deny,allow deny from all allow from 127.0.0.1 Satisfy any Since these files are only fectehd by cURL from same server, access can be limited to localhost. Possible issues are: NTLM auth isn't overridden for files requested through cURL (even though AllowOverride All is set) curl works differently on linux $ch = curl_init(); curl_setopt($ch, CURLOPT_COOKIE, $strCookie); curl_setopt($ch, CURLOPT_URL, $baseUrl . $queryString); curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1); $html = curl_exec($ch); curl_close($ch); other? Apache log says: [error] Bad/Missing NTLM/Basic Authorization Header for /myApp/webservice/local/viewList.php But this directory should override NTLM authentication using curl command line from windows to access same resource i get: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html> <head> <title>406 Not Acceptable</title> </head> <body> <h1>Not Acceptable</h1> <p>An appropriate representation of the requested resource /myApp/webservice/myResource could not be found on this server.</p> Available variants: <ul> <li><a href="myResource.php">myResource.php</a> , type application/x-httpd-php</li> </ul> <hr> <address>Apache/2.2.20 (Ubuntu) Server at localhost Port 80</address> </body> </html> Note: This is duplicate from http://stackoverflow.com/questions/9821979/php-curl-on-linux-what-is-the-difference-to-curl-on-windows Is it was suggested I post it here. EDIT: Please see Ubuntu Server: Apache2 seems to attach .php to URI as I discovered why it does not work but need help so the issue does not occur anymore. ANSWER: The issue is the default Apache configuration on Ubuntu: Options Indexes FollowSymLinks MultiViews MultiViews is changing request_uri from myResource to myResource.php. Solutions: disable MultiViews in .htaccess: Options -MultiViews remove MultiViews from default config rename the file as example to myResourceClass I chose last option because that should work regardless of configuration and I only have 3 such files so the change took about 30 secs...

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  • Windows 7, file properties - Is "date accessed" ALWAYS 100% accurate?

    - by Robert
    Hello, Here's the situation: I went on vacation for a couple of weeks, but before I left, I took the harddrive out of my computer and hid it in a different location. Upon coming back on Monday and putting the harddrive back in my computer, I right-clicked on different files to see their properties. Interestingly enough, several files had been accessed during the time I was gone! I right-clicked different files in various locations on the harddrive, and all of these suspect files had been accessed within a certain time range (Sunday, ?January ?09, ?2011, approximately ??between 6:52:16 PM - 7:16:25 PM). Some of them had been accessed at the exact same time--down to the very second. This makes me think that someone must have done a search on my harddrive for certain types of files and then copied all those files to some other medium. The Windows 7 installation on this harddrive is password protected, but NOT encrypted, so they could have easily put the harddrive into an enclosure/toaster to access it from a different computer. Of course I did not right-click every single file on my computer, but did so in different folders. For instance, one of the folders I went through has different types of files: .mp3, ,prproj, .3gp, .mpg, .wmv, .xmp, .txt with file-sizes ranging from 2 KB to 29.7 MB (there is also a sub-folder in this folder which contains only .jpg files); however, of all these different types of files in this folder and its subfolder, all of them had been accessed (including the .jpg files from the sub-folder) EXCEPT the .mp3 files (if it makes any difference, the .mp3 files in this folder range in size from 187 KB to 4881 KB). Additionally, this sub-folder which contained only .jpg files (48 .jpg files to be exact) was not accessed during this time--only the .jpg files within it were accessed-- (between 6:57:03 PM - 6:57:08 PM). I thought that perhaps this was some kind of Windows glitch that was displaying the wrong access date, but then I looked at the "date created" and "date modified" for all of these files in question, and their created/modified dates and times were spot on correct. My first thought was that someone put the harddrive into an enclosure/toaster and viewed the files; but then I realized that this was impossible because several of the files had been accessed at the same exact time down to the second. So this made me think that the only other way the "date accessed" could have changed would have been if someone copied the files. Is there any chance at all whatsoever that this is some kind of Windows glitch or something, or is it a fact that someone was indeed accessing my files (and if someone was accessing my files, am I right about the files in question having been copied)? Is there any other possibility for what could have happened? Do I need to use any kinds of forensics tools to further investigate this matter (and if so, which tools), or is there any other way in which I can be certain of what took place in that timeframe the day before I got back? Or is what I see with Windows 7 good enough (i.e. accurate and truthful)? Thanks in advance, and please let me know if any other details are required on my part.

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  • how to remove obsolete device and network entries? Device manager "uninstall" option has no effect

    - by Gizmo
    I am trying to remove a few "obsolete" things which annoy me (because I like to have everything cleen, working and not interferring with each other, fresh, etc..). I tried looking for solutions without any help, so here I am to ask. My first part is about removing obsolete networks, let me explain by showing the ipconfig output: C:\windows\system32>ipconfig Windows IP Configuration Wireless LAN adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Wireless LAN adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Ethernet adapter LAN: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Wireless LAN adapter Wi-Fi: Connection-specific DNS Suffix . : home Link-local IPv6 Address . . . . . : fe80::c129:8d57:bbd1:3564%10 IPv4 Address. . . . . . . . . . . : 192.168.2.1 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.254 Tunnel adapter isatap.home: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : home C:\windows\system32> Specificalyy the first two adapter entries annoy me because the adapters are not visible in the network connection menu (invisible folder / file visibility set to "show"): And here is the second problem altogether with the first one: No matter what I click/do, Uninstall option has no effect on the multiplexor driver. (bridging stuff, right?) I really want to remove the Wireless LAN adapter Local Area Connection entries and the adapter multiplexor stuff but it's impossible? Why is this? How can I remove them anyway?

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  • How do bots access directories on a server that are not DocumentRoot of public IP address? How do I stop them?

    - by tmsimont
    I have a local network set up with apache2 and "named" running on OpenSuse 13.1 Linux. I used the "named" service to use my computer as a domain server. I set up my router to point to ask my computer for domain lookups, so I have a chance to have it rewrite a bunch of domains on my network to its own local IP, 192.168.0.111 This works great. I use virtual host configuration to allow various domains and subdomains (re-routed to the same IP via named) to pull up different directories in my computer. For example: <VirtualHost *:80> ServerName 192.168.0.111 ServerAlias fmb.wa.net DocumentRoot /home/work/wa.net/fmb </VirtualHost> <VirtualHost *:80> ServerName 192.168.0.111 ServerAlias postrecord.wa.net DocumentRoot /home/work/wa.net/postrecord </VirtualHost> <VirtualHost *:80> ServerName 192.168.0.111 ServerAlias cvalley.wa.net DocumentRoot /home/work/wa.net/cvalley_local </VirtualHost> This makes it possible for me to hit cvalley.wa.net from any device in my network and get the site that lives in /home/work/wa.net/cvalley_local I decided to forward port 80 to this computer, so I could share a few development sites with coworkers. I can't control which site they see with the same named service, because they'd have to use my computer as their domain name server... So I added a line like this: <VirtualHost *:80> ServerName 192.168.0.111 ServerAlias MY.IP.XXX.XX DocumentRoot /home/work/wa.net/cvalley </VirtualHost> Where "MY.IP.XXX.XX" is my public IP address. This works as expected, when you hit my IP address from a public network you see the site that lives in /home/work/wa.net/cvalley. The point of confusion that I have is that there are public IP addresses in my logs in other sites. I would have expected it to be impossible to access other sites in my network, unless the public user somehow figured out what I'm calling my ServerAliases, and is mimicing my domain set up... How can public traffic be hitting my other local sites? How can I recreate this kind of access? Here are some examples of public IP's hitting my VirtualHost sites: 162.253.66.76 - - [15/Aug/2014:19:20:47 -0600] "GET /xmlrpc.php HTTP/1.0" 404 1004 "-" "-" 162.253.66.74 - - [16/Aug/2014:10:50:28 -0600] "GET / HTTP/1.0" 200 262 "-" "masscan/1.0 (https://github.com/robertdavidgraham/masscan)" 185.4.227.194 - - [16/Aug/2014:11:16:45 -0600] "GET http://24x7-allrequestsallowed.com/?PHPSESSID=1rysxtj500143WQMVT%5E_NAZ%5BQ HTTP/1.1" 200 262 "-" "-" 101.226.254.138 - - [16/Aug/2014:13:32:14 -0600] "HEAD / HTTP/1.0" 200 - "-" "-" 162.253.66.74 - - [16/Aug/2014:14:26:19 -0600] "GET / HTTP/1.0" 200 262 "-" "masscan/1.0 (https://github.com/robertdavidgraham/masscan)" 212.129.2.119 - - [16/Aug/2014:16:00:51 -0600] "HEAD / HTTP/1.0" 200 - "-" "-" 91.240.163.111 - - [16/Aug/2014:18:34:32 -0600] "GET / HTTP/1.0" 200 262 "-" "masscan/1.0 (https://github.com/robertdavidgraham/masscan)" 162.253.66.74 - - [16/Aug/2014:19:02:53 -0600] "GET / HTTP/1.0" 200 262 "-" "masscan/1.0 (https://github.com/robertdavidgraham/masscan)" 122.226.223.69 - - [17/Aug/2014:05:53:09 -0600] "GET http://www.k2proxy.com//hello.html HTTP/1.1" 404 1006 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)" ::1 - - [17/Aug/2014:10:19:26 -0600] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1e PHP/5.4.20 (internal dummy connection)" 162.209.65.196 - - [17/Aug/2014:15:31:53 -0600] "HEAD / HTTP/1.0" 200 - "-" "-" 111.206.199.163 - - [18/Aug/2014:11:12:56 -0600] "HEAD / HTTP/1.0" 200 - "-" "-" 37.187.180.168 - - [18/Aug/2014:15:40:00 -0600] "HEAD / HTTP/1.0" 200 - "-" "-" 62.210.38.226 - - [18/Aug/2014:18:35:16 -0600] "HEAD / HTTP/1.0" 200 - "-" "-" Is there anything that I can do to reliably deny public access by default, but allow it only in one VirtualHost?

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  • SQL SERVER – Developer Training Resources and Summary Roundup

    - by pinaldave
    It is always pleasure for any author when other renowned authors in the industry write about you. Earlier I wrote a five part blog series on Developer Training and I have received a phenomenal response to the series. I have received plenty of comments, questions and feedback. I thought it would be nice to sum up the whole series as well answer a few of the questions received. Quick Recap Developer Training - Importance and Significance - Part 1 In this part we discussed the importance of training in the real world. The most important and valuable resource any company is its employee. Employees who have been well-trained will be better at their jobs and produce a better product.  An employee who is well trained obviously knows more about their job and all the technical aspects. I have a very high opinion about training employees and it is the most important task. Developer Training – Employee Morals and Ethics – Part 2 In this part we discussed the most crucial components of training. Often employees are expecting the company to pay for their training and the company expresses no interest in training the employee. Quite often training expenses are the real issue for both the employee and employer. There are companies that pay for 100% of the expenses and there are employees who opt for training on their own expense during their personal time. Training is often looked at as vacation by employee and employers and we need to change this mind-set. One of the ways is to report back the learning to your manager and implement newly learned knowledge in day-to-day work. Developer Training – Difficult Questions and Alternative Perspective - Part 3 This part was the most difficult to write as I tried to address a few difficult questions and answers. Training is such a sensitive issue that many developers when not receiving chance for training think about leaving the organization. The manager often feels pressure to accommodate every single employee for training even though his training budget is limited. It is indeed the responsibility of the developer to get maximum advantage from the training. Training immediately helps organizations but stays as a part of an employee’s knowledge forever. Developer Training – Various Options for Developer Training – Part 4 In this part I tried to explore a few methods and options for training. The generic feedback I received on this blog post was short and I should have explored each of the subject of the training in details. I believe there are two big buckets of training 1) Instructor Lead Training and 2) Self Lead Training. The common element between both the methods is “learning material”. Learning material can be of any format – videos, books, paper notes or just a plain black board. Instructor-led training is a very effective mode but not possible every single time. During the course of the developer’s career, one has to learn lots of new technology and it is almost impossible to have a quality trainer available on that subject at that time. Books are most effective and proven methods, however, it always helps if someone explains the concepts of the book with a demonstration. In recent times I have started to believe in online trainings which leads to a hybrid experience. Online trainings take the best part of the books and the best part of the instructor-led training and gives effective training in a matter of hours. Developer Training – A Conclusive Summary- Part 5 In this part, I shared what I was continuously thinking about developer training. There is no better teacher than oneself. There is no better motivation than a personal desire to learn new technology. Honestly there is nothing more personal learning. That “change is the only constant” and “adapt & overcome” are the essential lessons of life. One cannot stop the learning and resist the change. In the IT industry “ego of knowing all” and the “resistance to change” are the most challenging issues. Once someone overcomes them, life is much easier. I believe that proper and appropriate high quality training can help to address the burning issues. Opinion of Friends I invited a few of my friends to express their opinion about developer training and here are their opinions. I am listing them here in the order of the blog post publishing date. Nakul Vachhrajani - Developer Trainings-Importance, Benefits, Tips and follow-up Nakul’s sums of many of the concepts which are complementary to my blog posts. Nakul addresses the burning question of developer training with different angles. I am personally very impressed by his following statement - “Being skilled does not mean having just a stack of certifications, but it also means having an understanding about the internals of the products that you are working on – and using that knowledge to improve the efficiency & productivity at the workplace in turn resulting in better products, better consulting abilities and a happier self.” Nakul also suggests the online training options of Pluralsight. Vinod Kumar - Training–a necessity or bonus Vinod Kumar comes up with excellent follow up on developer training. Vinod is known for his inspirational writing about SQL Server. Vinod starts with a story of a student who is extremely eager to learn the wisdom of life from a monk but the monk does not accept him as a disciple for a long time. The conversation between student and monk is indeed an essence of all learning. We all want to learn quickly and be successful but the most important thing in life is to have the right attitude towards learning and more so towards life. The blog post end with a very important thought about how to avoid the famous excuse – “I don’t have enough time.” Ritesh Shah - Training – useful or useless? Ritesh brings up very important concept related to training. Ritesh in his meticulous style explains why training is an important and lifelong process. Training must not stop at any age but should continue forever. The moment training stops, progress stops along with. Paras Doshi - Professional Development Resource Paras is known for his to–the-point writing, and has summarized the five part series very precisely. He read the five part series and created a digest summary of the blog post. If you are in a rush and have no time to read my five series – I suggest you read his blog post. Training Resources I am often asked what the best resources for learning new technology are. This is the most difficult question EVER. There are plenty of good training resources available. When it is about training our needs are different, our preference of learning is different and we all have an opinion. Additionally, we all are located in different geographic locations worldwide and there is no way one solution will fit all. However, let me list a few of the training resources which I have built so far and you can consume them if you find it relevant to your need. SQL Server Books SQL Server Interview Questions and Answers SQL Wait Stats SQL Programming Joes 2 Pros SQL Server Video Tutorials SQL Server Questions and Answers SQL Server Performance: Indexing Basics SQL Server Performance: Introduction to Query Tuning SQL in Sixty Seconds Series of Sixty Seconds Learning Video on YouTube Trust me worldwide web is very big and there are plenty of high quality learning materials available worldwide – trainer-led as well online. I suggest you explore various options and make the best choice for yourself. Remember, training is your personal journey and it should never stop. Are you ready? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Developer Training, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • I&rsquo;m sorry RPGs, it&rsquo;s not you, it&rsquo;s me: The birth of my game idea

    - by George Clingerman
    One of the things I’ve had to give up in order to have some development time at night is gaming. It’s something I refused to admit for years but I’ve just had to face the facts. I’m no longer a gamer. I just don’t have hours and hours of free time to pour into gaming and when I do have hours and hours of free time I want to pour them into game development. That doesn’t mean I don’t game at all! I play games pretty much every day. It just means I’ve moved more into the casual game realm. It’s all I have time for when juggling priorities in my life. That means that games like Gears of War 2 sit shrink wrapped on my shelf and although I popped Dragon Age into my Xbox 360 one time, I barely made it through the opening sequence and haven’t had time to sit down and play again. Instead I’m playing short games like Jamestown, Atom Zombie Smasher, Fortix or if I have time to jump in and play a few rounds maybe some Monday Night Combat or Team Fortress 2. These are games I can instantly get into and play for just a short period of time and then walk away. Breath of Death VII saved my life: Back in the day (way, way back in the day) I used to be a pretty big RPG fan. Not big by a lot of RPG gamers' standards (most of the RPGs RPG fans about I’ve never heard of) but I used to LOVE to play them on the NES, SNES and Genesis and considered that my genre. Final Fantasy, Shining in the Darkness, Bard’s Tale, Faxanadu, Shadowrun, Ultima, Dragon Warrior, Chrono Trigger, Phantasy Star, Shining Force and well the list could go on but those are the ones I remember off the top of my head. I loved playing RPGs and they were my games of choice. After my first son was born (this was just about 12 years ago), I tried to continue playing RPGs and purchased games like Baldur’s Gate I & II, Neverwinter Nights, Fable, then a few of the Final Fantasy’s then Kingdom Hearts. I kept buying these games and then only playing for about fifteen minutes and never getting back to them. I still loved RPGs but they just no longer fit into my life (I still haven’t accepted that since I still purchased Dragon Age II for some reason and convinced myself I’d find the time). Adding three more sons to the mix (that’s 4 total) didn’t help much to finding more RPG time (except for Breath of Death VII and other XBLIG RPG titles, thanks guys!) All work and no RPG: A few months ago as I was sitting thinking about the lack of RPGs in my life and talking to my wife about why I wish RPGs were different and easier for a dad like me to get into. She seemed like she was listening, so I started listing all the things that made them impossible for me to play. Here’s a short list I came up with. They take 15 billion hours to complete I have a few minutes at a time I can grab to play them if I want to have time to code. At that rate it would take me 9 trillion years to beat just one RPG. There’s such long spans of times between when I can play them I forget what I was even doing so I have to spend most of the playtime I have just figuring that out and then my play time is over. Repeat. I’ll never finish one and since it takes so long to get to the fun part in an RPG, I’m never having fun. RPGs aren’t fun if you don’t have hours to play them at a time. As you can see based on my science and math, RPGs aren’t fun for me any more. From there my brain started toying around with ideas of RPGs that would work for me. They would have to be a short RPG, you know one you could beat in a single play session. A dad sized play session. I started thinking, wouldn’t it be awesome if there was a fifteen minute RPG? That got me laughing and I took that as a good sign that it sounded fun and so I thought about it a little more. I immediately discarded the idea of doing a real RPG. I’m sure a short RPG like that could be done but it wasn’t the vibe that I had in my head. No this was going to be something that just had the core essence of an RPG. In reality what I’d be making would be more of an arcade style game. One with high scores and lots of crazy action on the screen. And that’s when it hit me. It would be a speed run RPG. That’s the basics of the game I’m working on.   The Elevator Pitch: It’s a 2D top down RPG themed arcade game focused on speed. It sounds like an RPG, smells like an RPG but it’s merely emulating an RPG. The game is focused on fun and mayhem in RPG form with players leveling up in seconds instead of hours and rushing to finish quests as quickly as possible because they’ve only got fifteen minutes before EVIL overtakes the world. If the player takes longer than fifteen minutes, it’s game over man. One to four player co-operative play to really see just how fast players can level up and beat the game. Gamers will compete on leaderboards for bragging rights for fastest 1, 2, 3, and 4 player speed runs, lowest leveled characters to beat the game, highest leveled characters to beat the game and so on. Times will be tracked for everything from how long a player sat distributing stats, equipping items, talking to NPCs to running around the level. These stats will be shown at the end of each quest/level so the players can work on improving their speed run for that part of the game next time around. It’s the perfect RPG for those of us who only have fifteen minutes of game time! Where I’m at: I’m still at the prototyping stage attempting to but all the basic framework pieces in place that will at minimum give me one level to rush through. I’ve been working on this prototype for about a month now though so I’m going to have to step it up a bit or I’m not going to get finished in time (remember I’ve only got 85 days left!) Lots of the game code is in place (although pretty sloppy) but I still can’t play through that first quest/level just yet. That’s my goal to finish up by the end of next Sunday (3/25/2012). You can all hold me to that and cheer me on or heckle me throughout the week. Either way that should help me stay a bit more motivated and focused. In my head this feels like it’s going to be a fun game so I’m looking forward to seeing how it actually plays!

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  • Michael Crump&rsquo;s notes for 70-563 PRO &ndash; Designing and Developing Windows Applications usi

    - by mbcrump
    TIME TO GO PRO! This is my notes for 70-563 PRO – Designing and Developing Windows Applications using .NET Framework 3.5 I created it using several resources (various certification web sites, msdn, official ms 70-548 book). The reason that I created this review is because a) I am taking the exam. b) MS did not create a book for this exam. Use the(MS 70-548)book. c) To make sure I am familiar with each before the exam. I hope that it provides a good start for your own notes. I hope that someone finds this useful. At least, it will give you a starting point of what to expect to know on the PRO exam. Also, for those wondering, the PRO exam does contains very little code. It is basically all theory. 1. Validation Controls – How to prevent users from entering invalid data on forms. (MaskedTextBox control and RegEx) 2. ServiceController – used to start and control the behavior of existing services. 3. User Feedback (know winforms Status Bar, Tool Tips, Color, Error Provider, Context-Sensitive and Accessibility) 4. Specific (derived) exceptions must be handled before general (base class) exceptions. By moving the exception handling for the base type Exception to after exception handling of ArgumentNullException, all ArgumentNullException thrown by the Helper method will be caught and logged correctly. 5. A heartbeat method is a method exposed by a Web service that allows external applications to check on the status of the service. 6. New users must master key tasks quickly. Giving these tasks context and appropriate detail will help. However, advanced users will demand quicker paths. Shortcuts, accelerators, or toolbar buttons will speed things along for the advanced user. 7. MSBuild uses project files to instruct the build engine what to build and how to build it. MSBuild project files are XML files that adhere to the MSBuild XML schema. The MSBuild project files contain complete file, build action, and dependency information for each individual projects. 8. Evaluating whether or not to fix a bug involves a triage process. You must identify the bug's impact, set the priority, categorize it, and assign a developer. Many times the person doing the triage work will assign the bug to a developer for further investigation. In fact, the workflow for the bug work item inside of Team System supports this step. Developers are often asked to assess the impact of a given bug. This assessment helps the person doing the triage make a decision on how to proceed. When assessing the impact of a bug, you should consider time and resources to fix it, bug risk, and impacts of the bug. 9. In large projects it is generally impossible and unfeasible to fix all bugs because of the impact on schedule and budget. 10. Code reviews should be conducted by a technical lead or a technical peer. 11. Testing Applications 12. WCF Services – application state 13. SQL Server 2005 / 2008 Express Edition – reliable storage of data / Microsoft SQL Server 3.5 Compact Database– used for client computers to retrieve and save data from a shared location. 14. SQL Server 2008 Compact Edition – used for minimum possible memory and can synchronize data with a corporate SQL Server 2008 Database. Supports offline user and minimum dependency on external components. 15. MDI and SDI Forms (specifically IsMDIContainer) 16. GUID – in the case of data warehousing, it is important to define unique keys. 17. Encrypting / Security Data 18. Understanding of Isolated Storage/Proper location to store items 19. LINQ to SQL 20. Multithreaded access 21. ADO.NET Entity Framework model 22. Marshal.ReleaseComObject 23. Common User Interface Layout (ComboBox, ListBox, Listview, MaskedTextBox, TextBox, RichTextBox, SplitContainer, TableLayoutPanel, TabControl) 24. DataSets Class - http://msdn.microsoft.com/en-us/library/system.data.dataset%28VS.71%29.aspx 25. SQL Server 2008 Reporting Services (SSRS) 26. SystemIcons.Shield (Vista UAC) 27. Leverging stored procedures to perform data manipulation for a database schema that can change. 28. DataContext 29. Microsoft Windows Installer Packages, ClickOnce(bootstrapping features), XCopy. 30. Client Application Services – will authenticate users by using the same data source as a ASP.NET web application. 31. SQL Server 2008 Caching 32. StringBuilder 33. Accessibility Guidelines for Windows Applications http://msdn.microsoft.com/en-us/library/ms228004.aspx 34. Logging erros 35. Testing performance related issues. 36. Role Based Security, GenericIdentity and GenericPrincipal 37. System.Net.CookieContainer will store session data for webapps (see isolated storage for winforms) 38. .NET CLR Profiler tool will identify objects that cause performance issues. 39. ADO.NET Synchronization (SyncGroup) 40. Globalization - CultureInfo 41. IDisposable Interface- reports on several questions relating to this. 42. Adding timestamps to determine whether data has changed or not. 43. Converting applications to .NET Framework 3.5 44. MicrosoftReportViewer 45. Composite Controls 46. Windows Vista KNOWN folders. 47. Microsoft Sync Framework 48. TypeConverter -Provides a unified way of converting types of values to other types, as well as for accessing standard values and sub properties. http://msdn.microsoft.com/en-us/library/system.componentmodel.typeconverter.aspx 49. Concurrency control mechanisms The main categories of concurrency control mechanisms are: Optimistic - Delay the checking of whether a transaction meets the isolation rules (e.g., serializability and recoverability) until its end, without blocking any of its (read, write) operations, and then abort a transaction, if the desired rules are violated. Pessimistic - Block operations of a transaction, if they may cause violation of the rules. Semi-optimistic - Block operations in some situations, and do not block in other situations, while delaying rules checking to transaction's end, as done with optimistic. 50. AutoResetEvent 51. Microsoft Messaging Queue (MSMQ) 4.0 52. Bulk imports 53. KeyDown event of controls 54. WPF UI components 55. UI process layer 56. GAC (installing, removing and queuing) 57. Use a local database cache to reduce the network bandwidth used by applications. 58. Sound can easily be annoying and distracting to users, so use it judiciously. Always give users the option to turn sound off. Because a user might have sound off, never convey important information through sound alone.

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  • ASP.NET and WIF: Showing custom profile username as User.Identity.Name

    - by DigiMortal
    I am building ASP.NET MVC application that uses external services to authenticate users. For ASP.NET users are fully authenticated when they are redirected back from external service. In system they are logically authenticated when they have created user profiles. In this posting I will show you how to force ASP.NET MVC controller actions to demand existence of custom user profiles. Using external authentication sources with AppFabric Suppose you want to be user-friendly and you don’t force users to keep in mind another username/password when they visit your site. You can accept logins from different popular sites like Windows Live, Facebook, Yahoo, Google and many more. If user has account in some of these services then he or she can use his or her account to log in to your site. If you have community site then you usually have support for user profiles too. Some of these providers give you some information about users and other don’t. So only thing in common you get from all those providers is some unique ID that identifies user in service uniquely. Image above shows you how new user joins your site. Existing users who already have profile are directed to users homepage after they are authenticated. You can read more about how to solve semi-authorized users problem from my blog posting ASP.NET MVC: Using ProfileRequiredAttribute to restrict access to pages. The other problem is related to usernames that we don’t get from all identity providers. Why is IIdentity.Name sometimes empty? The problem is described more specifically in my blog posting Identifying AppFabric Access Control Service users uniquely. Shortly the problem is that not all providers have claim called http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name. The following diagram illustrates what happens when user got token from AppFabric ACS and was redirected to your site. Now, when user was authenticated using Windows Live ID then we don’t have name claim in token and that’s why User.Identity.Name is empty. Okay, we can force nameidentifier to be used as name (we can do it in web.config file) but we have user profiles and we want username from profile to be shown when username is asked. Modifying name claim Now let’s force IClaimsIdentity to use username from our user profiles. You can read more about my profiles topic from my blog posting ASP.NET MVC: Using ProfileRequiredAttribute to restrict access to pages and you can find some useful extension methods for claims identity from my blog posting Identifying AppFabric Access Control Service users uniquely. Here is what we do to set User.Identity.Name: we will check if user has profile, if user has profile we will check if User.Identity.Name matches the name given by profile, if names does not match then probably identity provider returned some name for user, we will remove name claim and recreate it with correct username, we will add new name claim to claims collection. All this stuff happens in Application_AuthorizeRequest event of our web application. The code is here. protected void Application_AuthorizeRequest() {     if (string.IsNullOrEmpty(User.Identity.Name))     {         var identity = User.Identity;         var profile = identity.GetProfile();         if (profile != null)         {             if (profile.UserName != identity.Name)             {                 identity.RemoveName();                   var claim = new Claim("http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name", profile.UserName);                 var claimsIdentity = (IClaimsIdentity)identity;                 claimsIdentity.Claims.Add(claim);             }         }     } } RemoveName extension method is simple – it looks for name claims of IClaimsIdentity claims collection and removes them. public static void RemoveName(this IIdentity identity) {     if (identity == null)         return;       var claimsIndentity = identity as ClaimsIdentity;     if (claimsIndentity == null)         return;       for (var i = claimsIndentity.Claims.Count - 1; i >= 0; i--)     {         var claim = claimsIndentity.Claims[i];         if (claim.ClaimType == "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name")             claimsIndentity.Claims.RemoveAt(i);     } } And we are done. Now User.Identity.Name returns the username from user profile and you can use it to show username of current user everywhere in your site. Conclusion Mixing AppFabric Access Control Service and Windows Identity Foundation with custom authorization logic is not impossible but a little bit tricky. This posting finishes my little series about AppFabric ACS and WIF for this time and hopefully you found some useful tricks, tips, hacks and code pieces you can use in your own applications.

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  • A Guided Tour of Complexity

    - by JoshReuben
    I just re-read Complexity – A Guided Tour by Melanie Mitchell , protégé of Douglas Hofstadter ( author of “Gödel, Escher, Bach”) http://www.amazon.com/Complexity-Guided-Tour-Melanie-Mitchell/dp/0199798109/ref=sr_1_1?ie=UTF8&qid=1339744329&sr=8-1 here are some notes and links:   Evolved from Cybernetics, General Systems Theory, Synergetics some interesting transdisciplinary fields to investigate: Chaos Theory - http://en.wikipedia.org/wiki/Chaos_theory – small differences in initial conditions (such as those due to rounding errors in numerical computation) yield widely diverging outcomes for chaotic systems, rendering long-term prediction impossible. System Dynamics / Cybernetics - http://en.wikipedia.org/wiki/System_Dynamics – study of how feedback changes system behavior Network Theory - http://en.wikipedia.org/wiki/Network_theory – leverage Graph Theory to analyze symmetric  / asymmetric relations between discrete objects Algebraic Topology - http://en.wikipedia.org/wiki/Algebraic_topology – leverage abstract algebra to analyze topological spaces There are limits to deterministic systems & to computation. Chaos Theory definitely applies to training an ANN (artificial neural network) – different weights will emerge depending upon the random selection of the training set. In recursive Non-Linear systems http://en.wikipedia.org/wiki/Nonlinear_system – output is not directly inferable from input. E.g. a Logistic map: Xt+1 = R Xt(1-Xt) Different types of bifurcations, attractor states and oscillations may occur – e.g. a Lorenz Attractor http://en.wikipedia.org/wiki/Lorenz_system Feigenbaum Constants http://en.wikipedia.org/wiki/Feigenbaum_constants express ratios in a bifurcation diagram for a non-linear map – the convergent limit of R (the rate of period-doubling bifurcations) is 4.6692016 Maxwell’s Demon - http://en.wikipedia.org/wiki/Maxwell%27s_demon - the Second Law of Thermodynamics has only a statistical certainty – the universe (and thus information) tends towards entropy. While any computation can theoretically be done without expending energy, with finite memory, the act of erasing memory is permanent and increases entropy. Life & thought is a counter-example to the universe’s tendency towards entropy. Leo Szilard and later Claude Shannon came up with the Information Theory of Entropy - http://en.wikipedia.org/wiki/Entropy_(information_theory) whereby Shannon entropy quantifies the expected value of a message’s information in bits in order to determine channel capacity and leverage Coding Theory (compression analysis). Ludwig Boltzmann came up with Statistical Mechanics - http://en.wikipedia.org/wiki/Statistical_mechanics – whereby our Newtonian perception of continuous reality is a probabilistic and statistical aggregate of many discrete quantum microstates. This is relevant for Quantum Information Theory http://en.wikipedia.org/wiki/Quantum_information and the Physics of Information - http://en.wikipedia.org/wiki/Physical_information. Hilbert’s Problems http://en.wikipedia.org/wiki/Hilbert's_problems pondered whether mathematics is complete, consistent, and decidable (the Decision Problem – http://en.wikipedia.org/wiki/Entscheidungsproblem – is there always an algorithm that can determine whether a statement is true).  Godel’s Incompleteness Theorems http://en.wikipedia.org/wiki/G%C3%B6del's_incompleteness_theorems  proved that mathematics cannot be both complete and consistent (e.g. “This statement is not provable”). Turing through the use of Turing Machines (http://en.wikipedia.org/wiki/Turing_machine symbol processors that can prove mathematical statements) and Universal Turing Machines (http://en.wikipedia.org/wiki/Universal_Turing_machine Turing Machines that can emulate other any Turing Machine via accepting programs as well as data as input symbols) that computation is limited by demonstrating the Halting Problem http://en.wikipedia.org/wiki/Halting_problem (is is not possible to know when a program will complete – you cannot build an infinite loop detector). You may be used to thinking of 1 / 2 / 3 dimensional systems, but Fractal http://en.wikipedia.org/wiki/Fractal systems are defined by self-similarity & have non-integer Hausdorff Dimensions !!!  http://en.wikipedia.org/wiki/List_of_fractals_by_Hausdorff_dimension – the fractal dimension quantifies the number of copies of a self similar object at each level of detail – eg Koch Snowflake - http://en.wikipedia.org/wiki/Koch_snowflake Definitions of complexity: size, Shannon entropy, Algorithmic Information Content (http://en.wikipedia.org/wiki/Algorithmic_information_theory - size of shortest program that can generate a description of an object) Logical depth (amount of info processed), thermodynamic depth (resources required). Complexity is statistical and fractal. John Von Neumann’s other machine was the Self-Reproducing Automaton http://en.wikipedia.org/wiki/Self-replicating_machine  . Cellular Automata http://en.wikipedia.org/wiki/Cellular_automaton are alternative form of Universal Turing machine to traditional Von Neumann machines where grid cells are locally synchronized with their neighbors according to a rule. Conway’s Game of Life http://en.wikipedia.org/wiki/Conway's_Game_of_Life demonstrates various emergent constructs such as “Glider Guns” and “Spaceships”. Cellular Automatons are not practical because logical ops require a large number of cells – wasteful & inefficient. There are no compilers or general program languages available for Cellular Automatons (as far as I am aware). Random Boolean Networks http://en.wikipedia.org/wiki/Boolean_network are extensions of cellular automata where nodes are connected at random (not to spatial neighbors) and each node has its own rule –> they demonstrate the emergence of complex  & self organized behavior. Stephen Wolfram’s (creator of Mathematica, so give him the benefit of the doubt) New Kind of Science http://en.wikipedia.org/wiki/A_New_Kind_of_Science proposes the universe may be a discrete Finite State Automata http://en.wikipedia.org/wiki/Finite-state_machine whereby reality emerges from simple rules. I am 2/3 through this book. It is feasible that the universe is quantum discrete at the plank scale and that it computes itself – Digital Physics: http://en.wikipedia.org/wiki/Digital_physics – a simulated reality? Anyway, all behavior is supposedly derived from simple algorithmic rules & falls into 4 patterns: uniform , nested / cyclical, random (Rule 30 http://en.wikipedia.org/wiki/Rule_30) & mixed (Rule 110 - http://en.wikipedia.org/wiki/Rule_110 localized structures – it is this that is interesting). interaction between colliding propagating signal inputs is then information processing. Wolfram proposes the Principle of Computational Equivalence - http://mathworld.wolfram.com/PrincipleofComputationalEquivalence.html - all processes that are not obviously simple can be viewed as computations of equivalent sophistication. Meaning in information may emerge from analogy & conceptual slippages – see the CopyCat program: http://cognitrn.psych.indiana.edu/rgoldsto/courses/concepts/copycat.pdf Scale Free Networks http://en.wikipedia.org/wiki/Scale-free_network have a distribution governed by a Power Law (http://en.wikipedia.org/wiki/Power_law - much more common than Normal Distribution). They are characterized by hubs (resilience to random deletion of nodes), heterogeneity of degree values, self similarity, & small world structure. They grow via preferential attachment http://en.wikipedia.org/wiki/Preferential_attachment – tipping points triggered by positive feedback loops. 2 theories of cascading system failures in complex systems are Self-Organized Criticality http://en.wikipedia.org/wiki/Self-organized_criticality and Highly Optimized Tolerance http://en.wikipedia.org/wiki/Highly_optimized_tolerance. Computational Mechanics http://en.wikipedia.org/wiki/Computational_mechanics – use of computational methods to study phenomena governed by the principles of mechanics. This book is a great intuition pump, but does not cover the more mathematical subject of Computational Complexity Theory – http://en.wikipedia.org/wiki/Computational_complexity_theory I am currently reading this book on this subject: http://www.amazon.com/Computational-Complexity-Christos-H-Papadimitriou/dp/0201530821/ref=pd_sim_b_1   stay tuned for that review!

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  • Another Marketing Conference, part two – the afternoon

    - by Roger Hart
    In my previous post, I’ve covered the morning sessions at AMC2012. Here’s the rest of the write-up. I’ve skipped Charles Nixon’s session which was a blend of funky futurism and professional development advice, but you can see his slides here. I’ve also skipped the Google presentation, as it was a little thin on insight. 6 – Brand ambassadors: Getting universal buy in across the organisation, Vanessa Northam Slides are here This was the strongest enforcement of the idea that brand and campaign values need to be delivered throughout the organization if they’re going to work. Vanessa runs internal communications at e-on, and shared her experience of using internal comms to align an organization and thereby get the most out of a campaign. She views the purpose of internal comms as: “…to help leaders, to communicate the purpose and future of an organization, and support change.” This (and culture) primes front line staff, which creates customer experience and spreads brand. You ensure a whole organization knows what’s going on with both internal and external comms. If everybody is aligned and informed, if everybody can clearly articulate your brand and campaign goals, then you can turn everybody into an advocate. Alignment is a powerful tool for delivering a consistent experience and message. The pathological counter example is the one in which a marketing message goes out, which creates inbound customer contacts that front line contact staff haven’t been briefed to handle. The NatWest campaign was again mentioned in this context. The good example was e-on’s cheaper tariff campaign. Building a groundswell of internal excitement, and even running an internal launch meant everyone could contribute to a good customer experience. They found that meter readers were excited – not a group they’d considered as obvious in providing customer experience. But they were a group that has a lot of face-to-face contact with customers, and often were asked questions they may not have been briefed to answer. Being able to communicate a simple new message made it easier for them, and also let them become a sales and marketing asset to the organization. 7 – Goodbye Internet, Hello Outernet: the rise and rise of augmented reality, Matt Mills I wasn’t going to write this up, because it was essentially a sales demo for Aurasma. But the technology does merit some discussion. Basically, it replaces QR codes with visual recognition, and provides a simple-looking back end for attaching content. It’s quite sexy. But here’s my beef with it: QR codes had a clear visual language – when you saw one you knew what it was and what to do with it. They were clunky, but they had the “getting started” problem solved out of the box once you knew what you were looking at. However, they fail because QR code reading isn’t native to the platform. You needed an app, which meant you needed to know to download one. Consequentially, you can’t use QR codes with and ubiquity, or depend on them. This means marketers, content providers, etc, never pushed them, and they remained and awkward oddity, a minority sport. Aurasma half solves problem two, and re-introduces problem one, making it potentially half as useful as a QR code. It’s free, and you can apparently build it into your own apps. Add to that the likelihood of it becoming native to the platform if it takes off, and it may have legs. I guess we’ll see. 8 – We all need to code, Helen Mayor Great title – good point. If there was anybody in the room who didn’t at least know basic HTML, and if Helen’s presentation inspired them to learn, that’s fantastic. However, this was a half hour sales pitch for a basic coding training course. Beyond advocating coding skills it contained no useful content. Marketers may also like to consider some of these resources if they’re looking to learn code: Code Academy – free interactive tutorials Treehouse – learn web design, web dev, or app dev WebPlatform.org – tutorials and documentation for web tech  11 – Understanding our inner creativity, Margaret Boden This session was the most theoretical and probably least actionable of the day. It also held my attention utterly. Margaret spoke fluently, fascinatingly, without slides, on the subject of types of creativity and how they work. It was splendid. Yes, it raised a wry smile whenever she spoke of “the content of advertisements” and gave an example from 1970s TV ads, but even without the attempt to meet the conference’s theme this would have been thoroughly engaging. There are, Margaret suggested, three types of creativity: Combinatorial creativity The most common form, and consisting of synthesising ideas from existing and familiar concepts and tropes. Exploratory creativity Less common, this involves exploring the limits and quirks of a particular constraint or style. Transformational creativity This is uncommon, and arises from finding a way to do something that the existing rules would hold to be impossible. In essence, this involves breaking one of the constraints that exploratory creativity is composed from. Combinatorial creativity, she suggested, is particularly important for attaching favourable ideas to existing things. As such is it probably worth developing for marketing. Exploratory creativity may then come into play in something like developing and optimising an idea or campaign that now has momentum. Transformational creativity exists at the edges of this exploration. She suggested that products may often be transformational, but that marketing seemed unlikely to in her experience. This made me wonder about Listerine. Crucially, transformational creativity is characterised by there being some element of continuity with the strictures of previous thinking. Once it has happened, there may be  move from a revolutionary instance into an explored style. Again, from a marketing perspective, this seems to chime well with the thinking in Youngme Moon’s book: Different Talking about the birth of Modernism is visual art, Margaret pointed out that transformational creativity has historically risked a backlash, demanding what is essentially an education of the market. This is best accomplished by referring back to the continuities with the past in order to make the new familiar. Thoughts The afternoon is harder to sum up than the morning. It felt less concrete, and was troubled by a short run of poor presentations in the middle. Mainly, I found myself wrestling with the internal comms issue. It’s one of those things that seems astonishingly obvious in hindsight, but any campaign – particularly any large one – is doomed if the people involved can’t believe in it. We’ve run things here that haven’t gone so well, of course we have; who hasn’t? I’m not going to air any laundry, but people not being informed (much less aligned) feels like a common factor. It’s tough though. Managing and anticipating information needs across an organization of any size can’t be easy. Even the simple things like ensuring sales and support departments know what’s in a product release, and what messages go with it are easy to botch. The thing I like about framing this as a brand and campaign advocacy problem is that it makes it likely to get addressed. Better is always sexier than less-worse. Any technical communicator who’s ever felt crowded out by a content strategist or marketing copywriter  knows this – increasing revenue gets a seat at the table far more readily than reducing support costs, even if the financial impact is identical. So that’s it from AMC. The big thought-provokers were social buying behaviour and eliciting behaviour change, and the value of internal communications in ensuring successful campaigns and continuity of customer experience. I’ll be chewing over that for a while, and I’d definitely return next year.      

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  • Preserving Permalinks

    - by Daniel Moth
    One of the things that gets me on a rant is websites that break permalinks. If you have posted something somewhere and there is a public URL pointing to it, that URL should never ever return a 404. You are breaking all websites that ever linked to you and you are breaking all search engine links to your content (that others will try and follow). It is a pet peeve of mine. So when I had to move my blog, obviously I would preserve the root URL (www.danielmoth.com/Blog/), but I also wanted to preserve every URL my blog has generated over the years. To be clear, our focus here is on the URL formatting, not the content migration which I'll talk about in my next post. In this post, I'll describe my solution first and then what it solves. 1. The IIS7 Rewrite Module and web.config There are a few ways you can map an old URL to a new one (so when requests to the old URL come in, they get redirected to the new one). The new blog engine I use (dasBlog) has built-in functionality to do that (Scott refers to it here). Instead, the way I chose to address the issue was to use the IIS7 rewrite module. The IIS7 rewrite module allows redirecting URLs based on pattern matching, regular expressions and, of course, hardcoded full URLs for things that don't fall into any pattern. You can configure it visually from IIS Manager using a handy dialog that allows testing patterns against input URLs. Here is what mine looked like after configuring a few rules: To learn more about this technology check out this video, the reference page and this overview blog post; all 3 pages have a collection of related resources at the bottom worth checking out too. All the visual configuration ends up in a web.config file at the root folder of your website. If you are on a shared hosting service, probably the only way you can use the Rewrite Module is by directly editing the web.config file. Next, I'll describe the URLs I had to map and how that manifested itself in the web.config file. What I did was create the rules locally using the GUI, and then took the generated web.config file and uploaded it to my live site. You can view my web.config here. 2. Monthly Archives Observe the difference between the way the two blog engines generate this type of URL Blogger: /Blog/2004_07_01_mothblog_archive.html dasBlog: /Blog/default,month,2004-07.aspx In my web.config file, the rule that deals with this is the one named "monthlyarchive_redirect". 3. Categories Observe the difference between the way the two blog engines generate this type of URL Blogger: /Blog/labels/Personal.html dasBlog: /Blog/CategoryView,category,Personal.aspx In my web.config file the rule that deals with this is the one named "category_redirect". 4. Posts Observe the difference between the way the two blog engines generate this type of URL Blogger: /Blog/2004/07/hello-world.html dasBlog: /Blog/Hello-World.aspx In my web.config file the rule that deals with this is the one named "post_redirect". Note: The decision is taken to use dasBlog URLs that do not include the date info (see the description of my Appearance settings). If we included the date info then it would have to include the day part, which blogger did not generate. This makes it impossible to redirect correctly and to have a single permalink for blog posts moving forward. An implication of this decision, is that no two blog posts can have the same title. The tool I will describe in my next post (inelegantly) deals with duplicates, but not with triplicates or higher. 5. Unhandled by a generic rule Unfortunately, the two blog engines use different rules for generating URLs for blog posts. Most of the time the conversion is as simple as the example of the previous section where a post titled "Hello World" generates a URL with the words separated by a hyphen. Some times that is not the case, for example: /Blog/2006/05/medc-wrap-up.html /Blog/MEDC-Wrapup.aspx or /Blog/2005/01/best-of-moth-2004.html /Blog/Best-Of-The-Moth-2004.aspx or /Blog/2004/11/more-windows-mobile-2005-details.html /Blog/More-Windows-Mobile-2005-Details-Emerge.aspx In short, blogger does not add words to the title beyond ~39 characters, it drops some words from the title generation (e.g. a, an, on, the), and it preserve hyphens that appear in the title. For this reason, we need to detect these and explicitly list them for redirects (no regular expression can help here because the full set of rules is not listed anywhere). In my web.config file the rule that deals with this is the one named "Redirect rule1 for FullRedirects" combined with the rewriteMap named "StaticRedirects". Note: The tool I describe in my next post will detect all the URLs that need to be explicitly redirected and will list them in a file ready for you to copy them to your web.config rewriteMap. 6. C# code doing the same as the web.config I wrote some naive code that does the same thing as the web.config: given a string it will return a new string converted according to the 3 rules above. It does not take into account the 4th case where an explicit hard-coded conversion is needed (the tool I present in the next post does take that into account). static string REGEX_post_redirect = "[0-9]{4}/[0-9]{2}/([0-9a-z-]+).html"; static string REGEX_category_redirect = "labels/([_0-9a-z-% ]+).html"; static string REGEX_monthlyarchive_redirect = "([0-9]{4})_([0-9]{2})_[0-9]{2}_mothblog_archive.html"; static string Redirect(string oldUrl) { GroupCollection g; if (RunRegExOnIt(oldUrl, REGEX_post_redirect, 2, out g)) return string.Concat(g[1].Value, ".aspx"); if (RunRegExOnIt(oldUrl, REGEX_category_redirect, 2, out g)) return string.Concat("CategoryView,category,", g[1].Value, ".aspx"); if (RunRegExOnIt(oldUrl, REGEX_monthlyarchive_redirect, 3, out g)) return string.Concat("default,month,", g[1].Value, "-", g[2], ".aspx"); return string.Empty; } static bool RunRegExOnIt(string toRegEx, string pattern, int groupCount, out GroupCollection g) { if (pattern.Length == 0) { g = null; return false; } g = new Regex(pattern, RegexOptions.IgnoreCase | RegexOptions.Compiled).Match(toRegEx).Groups; return (g.Count == groupCount); } Comments about this post welcome at the original blog.

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  • Too Many Kittens To Juggle At Once

    - by Bil Simser
    Ahh, the Internet. That crazy, mixed up place where one tweet turns into a conversation between dozens of people and spawns a blogpost. This is the direct result of such an event this morning. It started innocently enough, with this: Then followed up by a blog post by Joel here. In the post, Joel introduces us to the term Business Solutions Architect with mad skillz like InfoPath, Access Services, Excel Services, building Workflows, and SSRS report creation, all while meeting the business needs of users in a SharePoint environment. I somewhat disagreed with Joel that this really wasn’t a new role (at least IMHO) and that a good Architect or BA should really be doing this job. As Joel pointed out when you’re building a SharePoint team this kind of role is often overlooked. Engineers might be able to build workflows but is the right workflow for the right problem? Michael Pisarek wrote about a SharePoint Business Architect a few months ago and it’s a pretty solid assessment. Again, I argue you really shouldn’t be looking for roles that don’t exist and I don’t suggest anyone create roles to hire people to fill them. That’s basically creating a solution looking for problems. Michael’s article does have some great points if you’re lost in the quagmire of SharePoint duties though (and I especially like John Ross’ quote “The coolest shit is worthless if it doesn’t meet business needs”). SharePoinTony summed it up nicely with “SharePoint Solutions knowledge is both lacking and underrated in most environments. Roles help”. Having someone on the team who can dance between a business user and a coder can be difficult. Remember the idea of telling something to someone and them passing it on to the next person. By the time the story comes round the circle it’s a shadow of it’s former self with little resemblance to the original tale. This is very much business requirements as they’re told by the user to a business analyst, written down on paper, read by an architect, tuned into a solution plan, and implemented by a developer. Transformations between what was said, what was heard, what was written down, and what was developed can be distant cousins. Not everyone has the skill of communication and even less have negotiation skills to suit the SharePoint platform. Negotiation is important because not everything can be (or should be) done in SharePoint. Sometimes it’s just not appropriate to build it on the SharePoint platform but someone needs to know enough about the platform and what limitations it might have, then communicate that (and/or negotiate) with a customer or user so it’s not about “You can’t have this” to “Let’s try it this way”. Visualize the possible instead of denying the impossible. So what is the right SharePoint team? My cromag brain came with a fairly simpleton answer (and I’m sure people will just say this is a cop-out). The perfect SharePoint team is just enough people to do the job that know the technology and business problem they’re solving. Bridge the gap between business need and technology platform and you have an architect. Communicate the needs of the business effectively so the entire team understands it and you have a business analyst. Can you get this with full time workers? Maybe but don’t expect miracles out of the gate. Also don’t take a consultant’s word as gospel. Some consultants just don’t have the diversity of the SharePoint platform to be worth their value so be careful. You really need someone who knows enough about SharePoint to be able to validate a consultants knowledge level. This is basically try for any consultant, not just a SharePoint one. Specialization is good and needed. A good, well-balanced SharePoint team is one of people that can solve problems with work with the technology, not against it. Having a top developer is great, but don’t rely on them to solve world hunger if they can’t communicate very well with users. An expert business analyst might be great at gathering requirements so the entire team can understand them, but if it means building 100% custom solutions because they don’t fit inside the SharePoint boundaries isn’t of much value. Just repeat. There is no silver bullet. There is no silver bullet. There is no silver bullet. A few people pointed out Nick Inglis’ article Excluding The Information Professional In SharePoint. It’s a good read too and hits home that maybe some developers and IT pros need some extra help in the information space. If you’re in an organization that needs labels on people, come up with something everyone understands and go with it. If that’s Business Solutions Architect, SharePoint Advisor, or Guy Who Knows A Lot About Portals, make it work for you. We all wish that one person could master all that is SharePoint but we also know that doesn’t scale very well and you quickly get into the hit-by-a-bus syndrome (with the organization coming to a full crawl when the guy or girl goes on vacation, gets sick, or pops out a baby). There are too many gaps in SharePoint knowledge to have any one person know it all and too many kittens to juggle all at once. We like to consider ourselves experts in our field, but trying to tackle too many roles at once and we end up being mediocre jack of all trades, master of none. Don't fall into this pit. It's a deep, dark hole you don't want to try to claw your way out of. Trust me. Been there. Done that. Got the t-shirt. In the end I don’t disagree with Joel. SharePoint is a beast and not something that should be taken on by newbies. If you just read “Teach Yourself SharePoint in 24 Hours” and want to go build your corporate intranet or the next killer business solution with all your new found knowledge plan to pony up consultant dollars a few months later when everything goes to Hell in a handbasket and falls over. I’m not saying don’t build solutions in SharePoint. I’m just saying that building effective ones takes skill like any craft and not something you can just cobble together with a little bit of cursory knowledge. Thanks to *everyone* who participated in this tweet rush. It was fun and educational.

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  • PeopleSoft Upgrades, Fusion, & BI for Leading European PeopleSoft Applications Customers

    - by Mark Rosenberg
    With so many industry-leading services firms around the globe managing their businesses with PeopleSoft, it’s always an adventure setting up times and meetings for us to keep in touch with them, especially those outside of North America who often do not get to join us at Oracle OpenWorld. Fortunately, during the first two weeks of May, Nigel Woodland (Oracle’s Service Industries Director for the EMEA region) and I successfully blocked off our calendars to visit seven different customers spanning four countries in Western Europe. We met executives and leaders at four Staffing industry firms, two Professional Services firms that engage in consulting and auditing, and a Financial Services firm. As we shared the latest information regarding product capabilities and plans, we also gained valuable insight into the hot technology topics facing these businesses. What we heard was both informative and inspiring, and I suspect other Oracle PeopleSoft applications customers can benefit from one or more of the following observations from our trip. Great IT Plans Get Executed When You Respect the Users Each of our visits followed roughly the same pattern. After introductions, Nigel outlined Oracle’s product and technology strategy, including a discussion of how we at Oracle invest in each layer of the “technology stack” to provide customers with unprecedented business management capabilities and choice. Then, I provided the specifics of the PeopleSoft product line’s investment strategy, detailing the dramatic number of rich usability and functionality enhancements added to release 9.1 since its general availability in 2009 and the game-changing capabilities slated for 9.2. What was most exciting about each of these discussions was that shortly after my talking about what customers can do with release 9.1 right now to drive up user productivity and satisfaction, I saw the wheels turning in the minds of our audiences. Business analyst and end user-configurable tools and technologies, such as WorkCenters and the Related Action Framework, that provide the ability to tailor a “central command center” to the exact needs of each recruiter, biller, and every other role in the organization were exactly what each of our customers had been looking for. Every one of our audiences agreed that these tools which demonstrate a respect for the user would finally help IT pole vault over the wall of resistance that users had often raised in the past. With these new user-focused capabilities, IT is positioned to definitively partner with the business, instead of drag the business along, to unlock the value of their investment in PeopleSoft. This topic of respecting the user emerged during our very first visit, which was at Vital Services Group at their Head Office “The Mill” in Manchester, England. (If you are a student of architecture and are ever in Manchester, you should stop in to see this amazingly renovated old mill building.) I had just finished explaining our PeopleSoft 9.2 roadmap, and Mike Code, PeopleSoft Systems Manager for this innovative staffing company, said, “Mark, the new features you’ve shown us in 9.1/9.2 are very relevant to our business. As we forge ahead with the 9.1 upgrade, the ability to configure a targeted user interface with WorkCenters, Related Actions, Pivot Grids, and Alerts will enable us to satisfy the business that this upgrade is for them and will deliver tangible benefits. In fact, you’ve highlighted that we need to start talking to the business to keep up the momentum to start reviewing the 9.2 upgrade after we get to 9.1, because as much as 9.1 and PeopleTools 8.52 offers, what you’ve shown us for 9.2 is what we’ve envisioned was ultimately possible with our investment in PeopleSoft applications.” We also received valuable feedback about our investment for the Staffing industry when we visited with Hans Wanders, CIO of Randstad (the second largest Staffing company in the world) in the Netherlands. After our visit, Hans noted, “It was very interesting to see how the PeopleSoft applications have developed. I was truly impressed by many of the new developments.” Hans and Mike, sincere thanks for the validation that our team’s hard work and dedication to “respecting the users” is worth the effort! Co-existence of PeopleSoft and Fusion Applications Just Makes Sense As a “product person,” one of the most rewarding things about visiting customers is that they actually want to talk to me. Sometimes, they want to discuss a product area that we need to enhance; other times, they are interested in learning how to extract more value from their applications; and still others, they want to tell me how they are using the applications to drive real value for the business. During this trip, I was very pleased to hear that several of our customers not only thought the co-existence of Fusion applications alongside PeopleSoft applications made sense in theory, but also that they were aggressively looking at how to deploy one or more Fusion applications alongside their PeopleSoft HCM and FSCM applications. The most common deployment plan in the works by three of the organizations is to upgrade to PeopleSoft 9.1 or 9.2, and then adopt one of the new Fusion HCM applications, such as Fusion Performance Management or the full suite of  Fusion Talent Management. For example, during an applications upgrade planning discussion with the staffing company Hays plc., Mark Thomas, who is Hays’ UK IT Director, commented, “We are very excited about where we can go with the latest versions of the PeopleSoft applications in conjunction with Fusion Talent Management.” Needless to say, this news was very encouraging, because it reiterated that our applications investment strategy makes good business sense for our customers. Next Generation Business Intelligence Is the Key to the Future The third, and perhaps most exciting, lesson I learned during this journey is that our audiences already know that the latest generation of Business Intelligence technologies will be the “secret sauce” for organizations to transform business in radical ways. While a number of the organizations we visited on the trip have deployed or are deploying Oracle Business Intelligence Enterprise Edition and the associated analytics applications to provide dashboards of easy-to-understand, user-configurable metrics that help optimize business performance according to current operating procedures, what’s most exciting to them is being able to use Business Intelligence to change the way an organization does business, grows revenue, and makes a profit. In particular, several executives we met asked whether we can help them minimize the need to have perfectly structured data and at the same time generate analytics that improve order fulfillment decision-making. To them, the path to future growth lies in having the ability to analyze unstructured data rapidly and intuitively and leveraging technology’s ability to detect patterns that a human cannot reasonably be expected to see. For illustrative purposes, here is a good example of a business problem where analyzing a combination of structured and unstructured data can produce better results. If you have a resource manager trying to decide which person would be the best fit for an assignment in terms of ensuring (a) client satisfaction, (b) the individual’s satisfaction with the work, (c) least travel distance, and (d) highest margin, you traditionally compare resource qualifications to assignment needs, calculate margins on past work with the client, and measure distances. To perform these comparisons, you are likely to need the organization to have profiles setup, people ranked against profiles, margin targets setup, margins measured, distances setup, distances measured, and more. As you can imagine, this requires organizations to plan and implement data setup, capture, and quality management initiatives to ensure that dependable information is available to support resourcing analysis and decisions. In the fast-paced, tight-budget world in which most organizations operate today, the effort and discipline required to maintain high-quality, structured data like those described in the above example are certainly not desirable and in some cases are not feasible. You can imagine how intrigued our audiences were when I informed them that we are ready to help them analyze volumes of unstructured data, detect trends, and produce recommendations. Our discussions delved into examples of how the firms could leverage Oracle’s Secure Enterprise Search and Endeca technologies to keyword search against, compare, and learn from unstructured resource and assignment data. We also considered examples of how they could employ Oracle Real-Time Decisions to generate statistically significant recommendations based on similar resourcing scenarios that have produced the desired satisfaction and profit margin results. --- Although I had almost no time for sight-seeing during this trip to Europe, I have to say that it may have been one of the most energizing and engaging trips of my career. Showing these dedicated customers how they can give every user a uniquely tailored set of tools and address business problems in ways that have to date been impossible made the journey across the Atlantic more than worth it. If any of these three topics intrigue you, I’d recommend you contact your Oracle applications representative to arrange for more detailed discussions with the appropriate members of our organization.

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  • Beyond Chatting: What ‘Social’ Means for CRM

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on this blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • OpenCV install problems on Studio 12.04 - broken dependencies

    - by Will
    I'm trying to follow the Ubuntu OpenCV documentation at OpenCV. The provided script has a line which executed for some time, taking away more packages than I expected (such as ubuntu-studio video); sudo apt-get -qq remove ffmpeg x264 libx264-dev When the script gets to the line below, it bombs; sudo apt-get -qq install libopencv-dev build-essential checkinstall cmake pkg-config yasm libtiff4-dev libjpeg-dev libjasper-dev libavcodec-dev libavformat-dev libswscale-dev libdc1394-22-dev libxine-dev libgstreamer0.10-dev libgstreamer-plugins-base0.10-dev libv4l-dev python-dev python-numpy libtbb-dev libqt4-dev libgtk2.0-dev libfaac-dev libmp3lame-dev libopencore-amrnb-dev libopencore-amrwb-dev libtheora-dev libvorbis-dev libxvidcore-dev x264 v4l-utils ffmpeg The error msg is; E: Unable to correct problems, you have held broken packages. I've since run Update-Manager, run sudo apt-get updates, rebooted, tried the above script line manually, and still no change. I've just run sudo apt-get install -f and nothing seemed to change. It did mention that some packages were no longer needed and could be removed by apt-get autoremove, so I ran that. It removed a number of packages, so I reran the install command above. Still same problem of held broken packages. I just ran sudo apt-get -u dist-upgrade Part of the response was; The following packages have been kept back: gstreamer0.10-ffmpeg I'm not sure what that means. I do know that it shows up in my Update-Manager and cannot be checked I then ran sudo dpkg --configure -a and then reran sudo apt-get -f install and the package was still not upgraded, though there was this very interesting comment; Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: gstreamer0.10-ffmpeg : Depends: libavcodec53 (< 5:0) but it is not going to be installed or libavcodec-extra-53 (< 5:0) but 5:0.7.2-1ubuntu1+codecs1~oneiric2 is to be installed E: Unable to correct problems, you have held broken packages. Then I ran sudo apt-get -u dist-upgrade It showed I had one held package, so I ran; sudo apt-get -o Debug::pkgProblemResolver=yes dist-upgrade It also exited without upgrading the package, so I ran; sudo apt-get remove --dry-run gstreamer0.10-ffmpeg:i386 And it gave me; *The following packages will be REMOVED: arista gstreamer0.10-ffmpeg 0 upgraded, 0 newly installed, 2 to remove and 0 not upgraded. Remv arista [0.9.7-3ubuntu1] Remv gstreamer0.10-ffmpeg [0.10.12-1ubuntu1]* But when I reran sudo apt-get -u dist-upgrade It showed the package was still there. *The following packages have been kept back: gstreamer0.10-ffmpeg 0 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.* Update: Just went into Synaptic PM and completely removed gstreamer0.10-ffmpeg Reran sudo apt-get -u dist-upgrade And was told; 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. However, when I ran the original apt-get to install opencv (first code at the top of this question), it still gave me the same broken package errors. So I tried $ cat /etc/apt/sources.list # # deb cdrom:[Ubuntu-Studio 11.10 _Oneiric Ocelot_ - Release i386 (20111011.1)]/ oneiric main multiverse restricted universe # deb cdrom:[Ubuntu-Studio 11.10 _Oneiric Ocelot_ - Release i386 (20111011.1)]/ oneiric main multiverse restricted universe # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://us.archive.ubuntu.com/ubuntu/ precise main restricted deb-src http://us.archive.ubuntu.com/ubuntu/ precise main restricted ## Major bug fix updates produced after the final release of the ## distribution. deb http://us.archive.ubuntu.com/ubuntu/ precise-updates main restricted deb-src http://us.archive.ubuntu.com/ubuntu/ precise-updates main restricted ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. deb http://us.archive.ubuntu.com/ubuntu/ precise universe deb-src http://us.archive.ubuntu.com/ubuntu/ precise universe deb http://us.archive.ubuntu.com/ubuntu/ precise-updates universe deb-src http://us.archive.ubuntu.com/ubuntu/ precise-updates universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. deb http://us.archive.ubuntu.com/ubuntu/ precise multiverse deb-src http://us.archive.ubuntu.com/ubuntu/ precise multiverse deb http://us.archive.ubuntu.com/ubuntu/ precise-updates multiverse deb-src http://us.archive.ubuntu.com/ubuntu/ precise-updates multiverse ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. deb http://security.ubuntu.com/ubuntu precise-security main restricted deb-src http://security.ubuntu.com/ubuntu precise-security main restricted deb http://security.ubuntu.com/ubuntu precise-security universe deb-src http://security.ubuntu.com/ubuntu precise-security universe deb http://security.ubuntu.com/ubuntu precise-security multiverse deb-src http://security.ubuntu.com/ubuntu precise-security multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. deb http://archive.canonical.com/ubuntu precise partner # deb-src http://archive.canonical.com/ubuntu oneiric partner ## Uncomment the following two lines to add software from Ubuntu's ## 'extras' repository. ## This software is not part of Ubuntu, but is offered by third-party ## developers who want to ship their latest software. # deb http://extras.ubuntu.com/ubuntu oneiric main # deb-src http://extras.ubuntu.com/ubuntu oneiric main # deb http://download.opensuse.org/repositories/home:/popinet/xUbuntu_11.04 ./ # disabled on upgrade to precise and then; $ cat /etc/apt/sources.list.d/* But I don't have enough reputation to post the results here (it says I need at least 10 reputation points to post more than 2 links), so I don't know how to provide the requested feedback. Then tried; $ sudo apt-get check [sudo] password for <abcd>: Reading package lists... Done Building dependency tree Reading state information... Done However, no resolution of the problem yet. What else do I need to do? Will an upgrade to Ubuntu Studio 13.xx solve this problem (or compound it)?

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  • LibPCL issues on Ubuntu 13.10

    - by user254885
    i wanted to install the Point Cloud Library but it does not work i use an ODROID board(ARM processor) Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: libpcl-all : Depends: libpcl-1.7-all but it is not going to be installed E: Unable to correct problems, you have held broken packages. by compiling v1.7 , i get these errors : /usr/lib/gcc/arm-linux-gnueabihf/4.8/../../../arm-linux-gnueabihf/libpthread.a(ptw-fcntl.o): In function `__fcntl_nocancel': /build/buildd/eglibc-2.17/nptl/../sysdeps/unix/sysv/linux/i386/fcntl.c:37: undefined reference to `__libc_do_syscall' /usr/lib/gcc/arm-linux-gnueabihf/4.8/../../../arm-linux-gnueabihf/libpthread.a(ptw-fcntl.o): In function `__libc_fcntl': /build/buildd/eglibc-2.17/nptl/../sysdeps/unix/sysv/linux/i386/fcntl.c:53: undefined reference to `__libc_do_syscall' /build/buildd/eglibc-2.17/nptl/../sysdeps/unix/sysv/linux/i386/fcntl.c:57: undefined reference to `__libc_do_syscall' /usr/lib/gcc/arm-linux-gnueabihf/4.8/../../../arm-linux-gnueabihf/libpthread.a(ptw-open64.o): In function `__libc_open64': /build/buildd/eglibc-2.17/nptl/../sysdeps/unix/sysv/linux/open64.c:41: undefined reference to `__libc_do_syscall' /build/buildd/eglibc-2.17/nptl/../sysdeps/unix/sysv/linux/open64.c:45: undefined reference to `__libc_do_syscall' /usr/lib/gcc/arm-linux-gnueabihf/4.8/../../../arm-linux-gnueabihf/libpthread.a(cancellation.o):/build/buildd/eglibc-2.17/nptl/cancellation.c:96: more undefined references to `__libc_do_syscall' follow collect2: error: ld returned 1 exit status make[2]: *** [bin/pcl_convert_pcd_ascii_binary] Error 1 make[1]: *** [io/tools/CMakeFiles/pcl_convert_pcd_ascii_binary.dir/all] Error 2 make: *** [all] Error 2 i could not find anything in google to solve these errors i believe some packages were not ported for ARM processors any help would be appreciated $ dpkg --list | grep headers ii linux-headers-3.0.63-odroidx2 20130215 ii linux-headers-3.0.71-odroidx2 20130415 ii linux-headers-3.0.74-odroidx2 20130417 ii linux-headers-3.0.75-odroidx2 20130426 ii linux-headers-3.1.10-6 3.1.10-6.10 ii linux-headers-3.1.10-6-ac100 3.1.10-6.10 ii linux-headers-ac100 3.1.10.6.2 installing packages did'nt do well sudo apt-get install linux-generic [sudo] password for odroid: Reading package lists... Done Building dependency tree Reading state information... Done The following packages were automatically installed and are no longer required: debugedit libasound2-dev libestools2.1-dev librpmbuild3 librpmsign1 thunderbird-locale-en thunderbird-locale-en-gb thunderbird-locale-en-us thunderbird-locale-ko Use 'apt-get autoremove' to remove them. The following extra packages will be installed: linux-headers-3.11.0-17 linux-headers-3.11.0-17-generic linux-headers-generic linux-image-3.11.0-17-generic linux-image-generic Suggested packages: fdutils linux-doc-3.11.0 linux-source-3.11.0 linux-tools The following NEW packages will be installed: linux-generic linux-headers-3.11.0-17 linux-headers-3.11.0-17-generic linux-headers-generic linux-image-3.11.0-17-generic linux-image-generic 0 upgraded, 6 newly installed, 0 to remove and 0 not upgraded. Need to get 58.2 MB of archives. After this operation, 203 MB of additional disk space will be used. Do you want to continue [Y/n]? y Get:1 http://ports.ubuntu.com/ubuntu-ports/ saucy-updates/main linux-image-3.11.0-17-generic armhf 3.11.0-17.31 [44.5 MB] Get:2 http://ports.ubuntu.com/ubuntu-ports/ saucy-updates/main linux-image-generic armhf 3.11.0.17.18 [2,356 B] Get:3 http://ports.ubuntu.com/ubuntu-ports/ saucy-updates/main linux-headers-3.11.0-17 all 3.11.0-17.31 [12.6 MB] Get:4 http://ports.ubuntu.com/ubuntu-ports/ saucy-updates/main linux-headers-3.11.0-17-generic armhf 3.11.0-17.31 [1,128 kB] Get:5 http://ports.ubuntu.com/ubuntu-ports/ saucy-updates/main linux-headers-generic armhf 3.11.0.17.18 [2,350 B] Get:6 http://ports.ubuntu.com/ubuntu-ports/ saucy-updates/main linux-generic armhf 3.11.0.17.18 [1,726 B] Fetched 58.2 MB in 13s (4,379 kB/s) Selecting previously unselected package linux-image-3.11.0-17-generic. (Reading database ... 258618 files and directories currently installed.) Unpacking linux-image-3.11.0-17-generic (from .../linux-image-3.11.0-17-generic_3.11.0-17.31_armhf.deb) ... Examining /etc/kernel/preinst.d/ Done. Selecting previously unselected package linux-image-generic. Unpacking linux-image-generic (from .../linux-image-generic_3.11.0.17.18_armhf.deb) ... Selecting previously unselected package linux-headers-3.11.0-17. Unpacking linux-headers-3.11.0-17 (from .../linux-headers-3.11.0-17_3.11.0-17.31_all.deb) ... Selecting previously unselected package linux-headers-3.11.0-17-generic. Unpacking linux-headers-3.11.0-17-generic (from .../linux-headers-3.11.0-17-generic_3.11.0-17.31_armhf.deb) ... Selecting previously unselected package linux-headers-generic. Unpacking linux-headers-generic (from .../linux-headers-generic_3.11.0.17.18_armhf.deb) ... Selecting previously unselected package linux-generic. Unpacking linux-generic (from .../linux-generic_3.11.0.17.18_armhf.deb) ... Setting up linux-image-3.11.0-17-generic (3.11.0-17.31) ... Running depmod. update-initramfs: deferring update (hook will be called later) cp: cannot stat ‘/boot/initrd.img-3.11.0-17-generic’: No such file or directory Failed to copy /boot/initrd.img-3.11.0-17-generic to /boot/initrd.img at /var/lib/dpkg/info/linux-image-3.11.0-17-generic.postinst line 730. dpkg: error processing linux-image-3.11.0-17-generic (--configure): subprocess installed post-installation script returned error exit status 2 dpkg: dependency problems prevent configuration of linux-image-generic: linux-image-generic depends on linux-image-3.11.0-17-generic; however: Package linux-image-3.11.0-17-generic is not configured yet. dpkg: error processing linux-image-generic (--configure): dependency problems - leaving unconfigured Setting up linux-headers-3.11.0-17 (3.11.0-17.31) ... No apport report written because MaxReports is reached already No apport report written because MaxReports is reached already Setting up linux-headers-3.11.0-17-generic (3.11.0-17.31) ... Examining /etc/kernel/header_postinst.d. Setting up linux-headers-generic (3.11.0.17.18) ... dpkg: dependency problems prevent configuration of linux-generic: linux-generic depends on linux-image-generic (= 3.11.0.17.18); however: Package linux-image-generic is not configured yet. dpkg: error processing linux-generic (--configure): dependency problems - leaving unconfigured No apport report written because MaxReports is reached already Errors were encountered while processing: linux-image-3.11.0-17-generic linux-image-generic linux-generic E: Sub-process /usr/bin/dpkg returned an error code (1) i had to uninstall these cos they were messing up other packages installation(buildessentials were already installed)

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  • Granular Clipboard Control in Oracle IRM

    - by martin.abrahams
    One of the main leak prevention controls that customers are looking for is clipboard control. After all, there is little point in controlling access to a document if authorised users can simply make unprotected copies by use of the cut and paste mechanism. Oddly, for such a fundamental requirement, many solutions only offer very simplistic clipboard control - and require the customer to make an awkward choice between usability and security. In many cases, clipboard control is simply an ON-OFF option. By turning the clipboard OFF, you disable one of the most valuable edit functions known to man. Try working for any length of time without copying and pasting, and you'll soon appreciate how valuable that function is. Worse, some solutions disable the clipboard completely - not just for the protected document but for all of the various applications you have open at the time. Normal service is only resumed when you close the protected document. In this way, policy enforcement bleeds out of the particular assets you need to protect and interferes with the entire user experience. On the other hand, turning the clipboard ON satisfies a fundamental usability requirement - but also makes it really easy for users to create unprotected copies of sensitive information, maliciously or otherwise. All they need to do is paste into another document. If creating unprotected copies is this simple, you have to question how much you are really gaining by applying protection at all. You may not be allowed to edit, forward, or print the protected asset, but all you need to do is create a copy and work with that instead. And that activity would not be tracked in any way. So, a simple ON-OFF control creates a real tension between usability and security. If you are only using IRM on a small scale, perhaps security can outweigh usability - the business can put up with the restriction if it only applies to a handful of important documents. But try extending protection to large numbers of documents and large user communities, and the restriction rapidly becomes really unwelcome. I am aware of one solution that takes a different tack. Rather than disable the clipboard, pasting is always permitted, but protection is automatically applied to any document that you paste into. At first glance, this sounds great - protection travels with the content. However, at any scale this model may not be so appealing once you've had to deal with support calls from users who have accidentally applied protection to documents that really don't need it - which would be all too easily done. This may help control leakage, but it also pollutes the system with documents that have policies applied with no obvious rhyme or reason, and it can seriously inconvenience the business by making non-sensitive documents difficult to access. And what policy applies if you paste some protected content into an already protected document? Which policy applies? There are no prizes for guessing that Oracle IRM takes a rather different approach. The Oracle IRM Approach Oracle IRM offers a spectrum of clipboard controls between the extremes of ON and OFF, and it leverages the classification-based rights model to give granular control that satisfies both security and usability needs. Firstly, we take it for granted that if you have EDIT rights, of course you can use the clipboard within a given document. Why would we force you to retype a piece of content that you want to move from HERE... to HERE...? If the pasted content remains in the same document, it is equally well protected whether it be at the beginning, middle, or end - or all three. So, the first point is that Oracle IRM always enables the clipboard if you have the right to edit the file. Secondly, whether we enable or disable the clipboard, we only affect the protected document. That is, you can continue to use the clipboard in the usual way for unprotected documents and applications regardless of whether the clipboard is enabled or disabled for the protected document(s). And if you have multiple protected documents open, each may have the clipboard enabled or disabled independently, according to whether you have Edit rights for each. So, even for the simplest cases - the ON-OFF cases - Oracle IRM adds value by containing the effect to the protected documents rather than to the whole desktop environment. Now to the granular options between ON and OFF. Thanks to our classification model, we can define rights that enable pasting between documents in the same classification - ie. between documents that are protected by the same policy. So, if you are working on this month's financial report and you want to pull some data from last month's report, you can simply cut and paste between the two documents. The two documents are classified the same way, subject to the same policy, so the content is equally safe in both documents. However, if you try to paste the same data into an unprotected document or a document in a different classification, you can be prevented. Thus, the control balances legitimate user requirements to allow pasting with legitimate information security concerns to keep data protected. We can take this further. You may have the right to paste between related classifications of document. So, the CFO might want to copy some financial data into a board document, where the two documents are sealed to different classifications. The CFO's rights may well allow this, as it is a reasonable thing for a CFO to want to do. But policy might prevent the CFO from copying the same data into a classification that is accessible to external parties. The above option, to copy between classifications, may be for specific classifications or open-ended. That is, your rights might enable you to go from A to B but not to C, or you might be allowed to paste to any classification subject to your EDIT rights. As for so many features of Oracle IRM, our classification-based rights model makes this type of granular control really easy to manage - you simply define that pasting is permitted between classifications A and B, but omit C. Or you might define that pasting is permitted between all classifications, but not to unprotected locations. The classification model enables millions of documents to be controlled by a few such rules. Finally, you MIGHT have the option to paste anywhere - such that unprotected copies may be created. This is rare, but a legitimate configuration for some users, some use cases, and some classifications - but not something that you have to permit simply because the alternative is too restrictive. As always, these rights are defined in user roles - so different users are subject to different clipboard controls as required in different classifications. So, where most solutions offer just two clipboard options - ON-OFF or ON-but-encrypt-everything-you-touch - Oracle IRM offers real granularity that leverages our classification model. Indeed, I believe it is the lack of a classification model that makes such granularity impractical for other IRM solutions, because the matrix of rules for controlling pasting would be impossible to manage - there are so many documents to consider, and more are being created all the time.

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  • Is RTD Stateless or Stateful?

    - by [email protected]
    Yes.   A stateless service is one where each request is an independent transaction that can be processed by any of the servers in a cluster.  A stateful service is one where state is kept in a server's memory from transaction to transaction, thus necessitating the proper routing of requests to the right server. The main advantage of stateless systems is simplicity of design. The main advantage of stateful systems is performance. I'm often asked whether RTD is a stateless or stateful service, so I wanted to clarify this issue in depth so that RTD's architecture will be properly understood. The short answer is: "RTD can be configured as a stateless or stateful service." The performance difference between stateless and stateful systems can be very significant, and while in a call center implementation it may be reasonable to use a pure stateless configuration, a web implementation that produces thousands of requests per second is practically impossible with a stateless configuration. RTD's performance is orders of magnitude better than most competing systems. RTD was architected from the ground up to achieve this performance. Features like automatic and dynamic compression of prediction models, automatic translation of metadata to machine code, lack of interpreted languages, and separation of model building from decisioning contribute to achieving this performance level. Because  of this focus on performance we decided to have RTD's default configuration work in a stateful manner. By being stateful RTD requests are typically handled in a few milliseconds when repeated requests come to the same session. Now, those readers that have participated in implementations of RTD know that RTD's architecture is also focused on reducing Total Cost of Ownership (TCO) with features like automatic model building, automatic time windows, automatic maintenance of database tables, automatic evaluation of data mining models, automatic management of models partitioned by channel, geography, etcetera, and hot swapping of configurations. How do you reconcile the need for a low TCO and the need for performance? How do you get the performance of a stateful system with the simplicity of a stateless system? The answer is that you make the system behave like a stateless system to the exterior, but you let it automatically take advantage of situations where being stateful is better. For example, one of the advantages of stateless systems is that you can route a message to any server in a cluster, without worrying about sending it to the same server that was handling the session in previous messages. With an RTD stateful configuration you can still route the message to any server in the cluster, so from the point of view of the configuration of other systems, it is the same as a stateless service. The difference though comes in performance, because if the message arrives to the right server, RTD can serve it without any external access to the session's state, thus tremendously reducing processing time. In typical implementations it is not rare to have high percentages of messages routed directly to the right server, while those that are not, are easily handled by forwarding the messages to the right server. This architecture usually provides the best of both worlds with performance and simplicity of configuration.   Configuring RTD as a pure stateless service A pure stateless configuration requires session data to be persisted at the end of handling each and every message and reloading that data at the beginning of handling any new message. This is of course, the root of the inefficiency of these configurations. This is also the reason why many "stateless" implementations actually do keep state to take advantage of a request coming back to the same server. Nevertheless, if the implementation requires a pure stateless decision service, this is easy to configure in RTD. The way to do it is: Mark every Integration Point to Close the session at the end of processing the message In the Session entity persist the session data on closing the session In the session entity check if a persisted version exists and load it An excellent solution for persisting the session data is Oracle Coherence, which provides a high performance, distributed cache that minimizes the performance impact of persisting and reloading the session. Alternatively, the session can be persisted to a local database. An interesting feature of the RTD stateless configuration is that it can cope with serializing concurrent requests for the same session. For example, if a web page produces two requests to the decision service, these requests could come concurrently to the decision services and be handled by different servers. Most stateless implementation would have the two requests step onto each other when saving the state, or fail one of the messages. When properly configured, RTD will make one message wait for the other before processing.   A Word on Context Using the context of a customer interaction typically significantly increases lift. For example, offer success in a call center could double if the context of the call is taken into account. For this reason, it is important to utilize the contextual information in decision making. To make the contextual information available throughout a session it needs to be persisted. When there is a well defined owner for the information then there is no problem because in case of a session restart, the information can be easily retrieved. If there is no official owner of the information, then RTD can be configured to persist this information.   Once again, RTD provides flexibility to ensure high performance when it is adequate to allow for some loss of state in the rare cases of server failure. For example, in a heavy use web site that serves 1000 pages per second the navigation history may be stored in the in memory session. In such sites it is typical that there is no OLTP that stores all the navigation events, therefore if an RTD server were to fail, it would be possible for the navigation to that point to be lost (note that a new session would be immediately established in one of the other servers). In most cases the loss of this navigation information would be acceptable as it would happen rarely. If it is desired to save this information, RTD would persist it every time the visitor navigates to a new page. Note that this practice is preferred whether RTD is configured in a stateless or stateful manner.  

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  • Why Is Faulty Behaviour In The .NET Framework Not Fixed?

    - by Alois Kraus
    Here is the scenario: You have a Windows Form Application that calls a method via Invoke or BeginInvoke which throws exceptions. Now you want to find out where the error did occur and how the method has been called. Here is the output we do get when we call Begin/EndInvoke or simply Invoke The actual code that was executed was like this:         private void cInvoke_Click(object sender, EventArgs e)         {             InvokingFunction(CallMode.Invoke);         }            [MethodImpl(MethodImplOptions.NoInlining)]         void InvokingFunction(CallMode mode)         {             switch (mode)             {                 case CallMode.Invoke:                     this.Invoke(new MethodInvoker(GenerateError));   The faulting method is called GenerateError which does throw a NotImplementedException exception and wraps it in a NotSupportedException.           [MethodImpl(MethodImplOptions.NoInlining)]         void GenerateError()         {             F1();         }           private void F1()         {             try             {                 F2();             }             catch (Exception ex)             {                 throw new NotSupportedException("Outer Exception", ex);             }         }           private void F2()         {            throw new NotImplementedException("Inner Exception");         } It is clear that the method F2 and F1 did actually throw these exceptions but we do not see them in the call stack. If we directly call the InvokingFunction and catch and print the exception we can find out very easily how we did get into this situation. We see methods F1,F2,GenerateError and InvokingFunction directly in the stack trace and we see that actually two exceptions did occur. Here is for comparison what we get from Invoke/EndInvoke System.NotImplementedException: Inner Exception     StackTrace:    at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)     at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)     at WindowsFormsApplication1.AppForm.InvokingFunction(CallMode mode)     at WindowsFormsApplication1.AppForm.cInvoke_Click(Object sender, EventArgs e)     at System.Windows.Forms.Control.OnClick(EventArgs e)     at System.Windows.Forms.Button.OnClick(EventArgs e) The exception message is kept but the stack starts running from our Invoke call and not from the faulting method F2. We have therefore no clue where this exception did occur! The stack starts running at the method MarshaledInvoke because the exception is rethrown with the throw catchedException which resets the stack trace. That is bad but things are even worse because if previously lets say 5 exceptions did occur .NET will return only the first (innermost) exception. That does mean that we do not only loose the original call stack but all other exceptions and all data contained therein as well. It is a pity that MS does know about this and simply closes this issue as not important. Programmers will play a lot more around with threads than before thanks to TPL, PLINQ that do come with .NET 4. Multithreading is hyped quit a lot in the press and everybody wants to use threads. But if the .NET Framework makes it nearly impossible to track down the easiest UI multithreading issue I have a problem with that. The problem has been reported but obviously not been solved. .NET 4 Beta 2 did not have changed that dreaded GetBaseException call in MarshaledInvoke to return only the innermost exception of the complete exception stack. It is really time to fix this. WPF on the other hand does the right thing and wraps the exceptions inside a TargetInvocationException which makes much more sense. But Not everybody uses WPF for its daily work and Windows forms applications will still be used for a long time. Below is the code to repro the issues shown and how the exceptions can be rendered in a meaningful way. The default Exception.ToString implementation generates a hard to interpret stack if several nested exceptions did occur. using System; using System.Collections.Generic; using System.ComponentModel; using System.Data; using System.Drawing; using System.Linq; using System.Text; using System.Windows.Forms; using System.Threading; using System.Globalization; using System.Runtime.CompilerServices;   namespace WindowsFormsApplication1 {     public partial class AppForm : Form     {         enum CallMode         {             Direct = 0,             BeginInvoke = 1,             Invoke = 2         };           public AppForm()         {             InitializeComponent();             Thread.CurrentThread.CurrentUICulture = CultureInfo.InvariantCulture;             Application.ThreadException += new System.Threading.ThreadExceptionEventHandler(Application_ThreadException);         }           void Application_ThreadException(object sender, System.Threading.ThreadExceptionEventArgs e)         {             cOutput.Text = PrintException(e.Exception, 0, null).ToString();         }           private void cDirectUnhandled_Click(object sender, EventArgs e)         {             InvokingFunction(CallMode.Direct);         }           private void cDirectCall_Click(object sender, EventArgs e)         {             try             {                 InvokingFunction(CallMode.Direct);             }             catch (Exception ex)             {                 cOutput.Text = PrintException(ex, 0, null).ToString();             }         }           private void cInvoke_Click(object sender, EventArgs e)         {             InvokingFunction(CallMode.Invoke);         }           private void cBeginInvokeCall_Click(object sender, EventArgs e)         {             InvokingFunction(CallMode.BeginInvoke);         }           [MethodImpl(MethodImplOptions.NoInlining)]         void InvokingFunction(CallMode mode)         {             switch (mode)             {                 case CallMode.Direct:                     GenerateError();                     break;                 case CallMode.Invoke:                     this.Invoke(new MethodInvoker(GenerateError));                     break;                 case CallMode.BeginInvoke:                     IAsyncResult res = this.BeginInvoke(new MethodInvoker(GenerateError));                     this.EndInvoke(res);                     break;             }         }           [MethodImpl(MethodImplOptions.NoInlining)]         void GenerateError()         {             F1();         }           private void F1()         {             try             {                 F2();             }             catch (Exception ex)             {                 throw new NotSupportedException("Outer Exception", ex);             }         }           private void F2()         {            throw new NotImplementedException("Inner Exception");         }           StringBuilder PrintException(Exception ex, int identLevel, StringBuilder sb)         {             StringBuilder builtStr = sb;             if( builtStr == null )                 builtStr = new StringBuilder();               if( ex == null )                 return builtStr;                 WriteLine(builtStr, String.Format("{0}: {1}", ex.GetType().FullName, ex.Message), identLevel);             WriteLine(builtStr, String.Format("StackTrace: {0}", ShortenStack(ex.StackTrace)), identLevel + 1);             builtStr.AppendLine();               return PrintException(ex.InnerException, ++identLevel, builtStr);         }               void WriteLine(StringBuilder sb, string msg, int identLevel)         {             foreach (string trimmedLine in SplitToLines(msg)                                            .Select( (line) => line.Trim()) )             {                 for (int i = 0; i < identLevel; i++)                     sb.Append('\t');                 sb.Append(trimmedLine);                 sb.AppendLine();             }         }           string ShortenStack(string stack)         {             int nonAppFrames = 0;             // Skip stack frames not part of our app but include two foreign frames and skip the rest             // If our stack frame is encountered reset counter to 0             return SplitToLines(stack)                               .Where((line) =>                               {                                   nonAppFrames = line.Contains("WindowsFormsApplication1") ? 0 : nonAppFrames + 1;                                   return nonAppFrames < 3;                               })                              .Select((line) => line)                              .Aggregate("", (current, line) => current + line + Environment.NewLine);         }           static char[] NewLines = Environment.NewLine.ToCharArray();         string[] SplitToLines(string str)         {             return str.Split(NewLines, StringSplitOptions.RemoveEmptyEntries);         }     } }

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  • Exception Handling Differences Between 32/64 Bit

    - by Alois Kraus
    I do quite a bit of debugging .NET applications but from time to time I see things that are impossible (at a first look). I may ask you dear reader what your mental exception handling model is. Exception handling is easy after all right? Lets suppose the following code:         private void F1(object sender, EventArgs e)         {             try             {                 F2();             }             catch (Exception ex)             {                 throw new Exception("even worse Exception");             }           }           private void F2()         {             try             {                 F3();             }             finally             {                 throw new Exception("other exception");             }         }           private void F3()         {             throw new NotImplementedException();         }   What will the call stack look like when you break into the catch(Exception) clause in Windbg (32 and 64 bit on .NET 3.5 SP1)? The mental model I have is that when an exception is thrown the stack frames are unwound until the catch handler can execute. An exception does propagate the call chain upwards.   So when F3 does throw an exception the control flow will resume at the finally handler in F2 which does throw another exception hiding the original one (that is nasty) and then the new Exception will be catched in F1 where the catch handler is executed. So we should see in the catch handler in F1 as call stack only the F1 stack frame right? Well lets try it out in Windbg. For this I created a simple Windows Forms application with one button which does execute the F1 method in its click handler. When you compile the application for 64 bit and the catch handler is reached you will find with the following commands in Windbg   Load sos extension from the same path where mscorwks was loaded in the current process .loadby sos mscorwks   Beak on clr exceptions sxe clr   Continue execution g   Dump mixed call stack container C++  and .NET Stacks interleaved 0:000> !DumpStack OS Thread Id: 0x1d8 (0) Child-SP         RetAddr          Call Site 00000000002c88c0 000007fefa68f0bd KERNELBASE!RaiseException+0x39 00000000002c8990 000007fefac42ed0 mscorwks!RaiseTheExceptionInternalOnly+0x295 00000000002c8a60 000007ff005dd7f4 mscorwks!JIT_Throw+0x130 00000000002c8c10 000007fefa6942e1 WindowsFormsApplication1!WindowsFormsApplication1.Form1.F1(System.Object, System.EventArgs)+0xb4 00000000002c8c60 000007fefa661012 mscorwks!ExceptionTracker::CallHandler+0x145 00000000002c8d60 000007fefa711a72 mscorwks!ExceptionTracker::CallCatchHandler+0x9e 00000000002c8df0 0000000077b055cd mscorwks!ProcessCLRException+0x25e 00000000002c8e90 0000000077ae55f8 ntdll!RtlpExecuteHandlerForUnwind+0xd 00000000002c8ec0 000007fefa637c1a ntdll!RtlUnwindEx+0x539 00000000002c9560 000007fefa711a21 mscorwks!ClrUnwindEx+0x36 00000000002c9a70 0000000077b0554d mscorwks!ProcessCLRException+0x20d 00000000002c9b10 0000000077ae5d1c ntdll!RtlpExecuteHandlerForException+0xd 00000000002c9b40 0000000077b1fe48 ntdll!RtlDispatchException+0x3cb 00000000002ca220 000007fefdaeaa7d ntdll!KiUserExceptionDispatcher+0x2e 00000000002ca7e0 000007fefa68f0bd KERNELBASE!RaiseException+0x39 00000000002ca8b0 000007fefac42ed0 mscorwks!RaiseTheExceptionInternalOnly+0x295 00000000002ca980 000007ff005dd8df mscorwks!JIT_Throw+0x130 00000000002cab30 000007fefa6942e1 WindowsFormsApplication1!WindowsFormsApplication1.Form1.F2()+0x9f 00000000002cab80 000007fefa71b5b3 mscorwks!ExceptionTracker::CallHandler+0x145 00000000002cac80 000007fefa70dcd0 mscorwks!ExceptionTracker::ProcessManagedCallFrame+0x683 00000000002caed0 000007fefa7119af mscorwks!ExceptionTracker::ProcessOSExceptionNotification+0x430 00000000002cbd90 0000000077b055cd mscorwks!ProcessCLRException+0x19b 00000000002cbe30 0000000077ae55f8 ntdll!RtlpExecuteHandlerForUnwind+0xd 00000000002cbe60 000007fefa637c1a ntdll!RtlUnwindEx+0x539 00000000002cc500 000007fefa711a21 mscorwks!ClrUnwindEx+0x36 00000000002cca10 0000000077b0554d mscorwks!ProcessCLRException+0x20d 00000000002ccab0 0000000077ae5d1c ntdll!RtlpExecuteHandlerForException+0xd 00000000002ccae0 0000000077b1fe48 ntdll!RtlDispatchException+0x3cb 00000000002cd1c0 000007fefdaeaa7d ntdll!KiUserExceptionDispatcher+0x2e 00000000002cd780 000007fefa68f0bd KERNELBASE!RaiseException+0x39 00000000002cd850 000007fefac42ed0 mscorwks!RaiseTheExceptionInternalOnly+0x295 00000000002cd920 000007ff005dd968 mscorwks!JIT_Throw+0x130 00000000002cdad0 000007ff005dd875 WindowsFormsApplication1!WindowsFormsApplication1.Form1.F3()+0x48 00000000002cdb10 000007ff005dd786 WindowsFormsApplication1!WindowsFormsApplication1.Form1.F2()+0x35 00000000002cdb60 000007ff005dbe6a WindowsFormsApplication1!WindowsFormsApplication1.Form1.F1(System.Object, System.EventArgs)+0x46 00000000002cdbc0 000007ff005dd452 System_Windows_Forms!System.Windows.Forms.Control.OnClick(System.EventArgs)+0x5a   Hm okaaay. I see my method F1 two times in this call stack. Looks like we did get some recursion bug. But that can´t be given the obvious code above. Let´s try the same thing in a 32 bit process.  0:000> !DumpStack OS Thread Id: 0x33e4 (0) Current frame: KERNELBASE!RaiseException+0x58 ChildEBP RetAddr  Caller,Callee 0028ed38 767db727 KERNELBASE!RaiseException+0x58, calling ntdll!RtlRaiseException 0028ed4c 68b9008c mscorwks!Binder::RawGetClass+0x20, calling mscorwks!Module::LookupTypeDef 0028ed5c 68b904ff mscorwks!Binder::IsClass+0x23, calling mscorwks!Binder::RawGetClass 0028ed68 68bfb96f mscorwks!Binder::IsException+0x14, calling mscorwks!Binder::IsClass 0028ed78 68bfb996 mscorwks!IsExceptionOfType+0x23, calling mscorwks!Binder::IsException 0028ed80 68bfbb1c mscorwks!RaiseTheExceptionInternalOnly+0x2a8, calling KERNEL32!RaiseExceptionStub 0028eda8 68ba0713 mscorwks!Module::ResolveStringRef+0xe0, calling mscorwks!BaseDomain::GetStringObjRefPtrFromUnicodeString 0028edc8 68b91e8d mscorwks!SetObjectReferenceUnchecked+0x19 0028ede0 68c8e910 mscorwks!JIT_Throw+0xfc, calling mscorwks!RaiseTheExceptionInternalOnly 0028ee44 68c8e734 mscorwks!JIT_StrCns+0x22, calling mscorwks!LazyMachStateCaptureState 0028ee54 68c8e865 mscorwks!JIT_Throw+0x1e, calling mscorwks!LazyMachStateCaptureState 0028eea4 02ffaecd (MethodDesc 0x7af08c +0x7d WindowsFormsApplication1.Form1.F1(System.Object, System.EventArgs)), calling mscorwks!JIT_Throw 0028eeec 02ffaf19 (MethodDesc 0x7af098 +0x29 WindowsFormsApplication1.Form1.F2()), calling 06370634 0028ef58 02ffae37 (MethodDesc 0x7a7bb0 +0x4f System.Windows.Forms.Control.OnClick(System.EventArgs))   That does look more familar. The call stack has been unwound and we do see only some frames into the history where the debugger was smart enough to find out that we have called F2 from F1. The exception handling on 64 bit systems does work quite differently which seems to have the nice property to remember the called methods not only during the first pass of exception filter clauses (during first pass all catch handler are called if they are going to catch the exception which is about to be thrown)  but also when the actual stack unwind has taken place. This makes it possible to follow not only the call stack right at the moment but also to look into the “history” of the catch/finally clauses. In a 64 bit process you only need to look at the ExceptionTracker to find out if a catch or finally handler was called. The two frames ProcessManagedCallFrame/CallHandler does indicate a finally clause whereas CallCatchHandler/CallHandler indicates a catch clause. That was a interesting one. Oh and by the way if you manage to load the Microsoft symbols you can also find out the hidden exception which. When you encounter in the call stack a line 0016eb34 75b79617 KERNELBASE!RaiseException+0x58 ====> Exception Code e0434f4d cxr@16e850 exr@16e838 Then it is a good idea to execute .exr 16e838 !analyze –v to find out more. In the managed world it is even easier since we can dump the objects allocated on the stack which have not yet been garbage collected to look at former method parameters. The command !dso which is the abbreviation for dump stack objects will give you 0:000> !dso OS Thread Id: 0x46c (0) ESP/REG  Object   Name 0016dd4c 020737f0 System.Exception 0016dd98 020737f0 System.Exception 0016dda8 01f5c6cc System.Windows.Forms.Button 0016ddac 01f5d2b8 System.EventHandler 0016ddb0 02071744 System.Windows.Forms.MouseEventArgs 0016ddc0 01f5d2b8 System.EventHandler 0016ddcc 01f5c6cc System.Windows.Forms.Button 0016dddc 020737f0 System.Exception 0016dde4 01f5d2b8 System.EventHandler 0016ddec 02071744 System.Windows.Forms.MouseEventArgs 0016de40 020737f0 System.Exception 0016de80 02071744 System.Windows.Forms.MouseEventArgs 0016de8c 01f5d2b8 System.EventHandler 0016de90 01f5c6cc System.Windows.Forms.Button 0016df10 02073784 System.SByte[] 0016df5c 02073684 System.NotImplementedException 0016e2a0 02073684 System.NotImplementedException 0016e2e8 01ed69f4 System.Resources.ResourceManager From there it is easy to do 0:000> !pe 02073684 Exception object: 02073684 Exception type: System.NotImplementedException Message: Die Methode oder der Vorgang sind nicht implementiert. InnerException: <none> StackTrace (generated):     SP       IP       Function     0016ECB0 006904AD WindowsFormsApplication2!WindowsFormsApplication2.Form1.F3()+0x35     0016ECC0 00690411 WindowsFormsApplication2!WindowsFormsApplication2.Form1.F2()+0x29     0016ECF0 0069038F WindowsFormsApplication2!WindowsFormsApplication2.Form1.F1(System.Object, System.EventArgs)+0x3f StackTraceString: <none> HResult: 80004001 to see the former exception. That´s all for today.

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  • Configuration "diff" across Oracle WebCenter Sites instances

    - by Mark Fincham-Oracle
    Problem Statement With many Oracle WebCenter Sites environments - how do you know if the various configuration assets and settings are in sync across all of those environments? Background At Oracle we typically have a "W" shaped set of environments.  For the "Production" environments we typically have a disaster recovery clone as well and sometimes additional QA environments alongside the production management environment. In the case of www.java.com we have 10 different environments. All configuration assets/settings (CSElements, Templates, Start Menus etc..) start life on the Development Management environment and are then published downstream to other environments as part of the software development lifecycle. Ensuring that each of these 10 environments has the same set of Templates, CSElements, StartMenus, TreeTabs etc.. is impossible to do efficiently without automation. Solution Summary  The solution comprises of two components. A JSON data feed from each environment. A simple HTML page that consumes these JSON data feeds.  Data Feed: Create a JSON WebService on each environment. The WebService is no more than a SiteEntry + CSElement. The CSElement queries various DB tables to obtain details of the assets/settings returning this data in a JSON feed. Report: Create a simple HTML page that uses JQuery to fetch the JSON feed from each environment and display the results in a table. Since all assets (CSElements, Templates etc..) are published between environments they will have the same last modified date. If the last modified date of an asset is different in the JSON feed or is mising from an environment entirely then highlight that in the report table. Example Solution Details Step 1: Create a Site Entry + CSElement that outputs JSON Site Entry & CSElement Setup  The SiteEntry should be uncached so that the most recent configuration information is returned at all times. In the CSElement set the contenttype accordingly: Step 2: Write the CSElement Logic The basic logic, that we repeat for each asset or setting that we are interested in, is to query the DB using <ics:sql> and then loop over the resultset with <ics:listloop>. For example: <ics:sql sql="SELECT name,updateddate FROM Template WHERE status != 'VO'" listname="TemplateList" table="Template" /> "templates": [ <ics:listloop listname="TemplateList"> {"name":"<ics:listget listname="TemplateList"  fieldname="name"/>", "modified":"<ics:listget listname="TemplateList"  fieldname="updateddate"/>"}, </ics:listloop> ], A comprehensive list of SQL queries to fetch each configuration asset/settings can be seen in the appendix at the end of this article. For the generation of the JSON data structure you could use Jettison (the library ships with the 11.1.1.8 version of the product), native Java 7 capabilities or (as the above example demonstrates) you could roll-your-own JSON output but that is not advised. Step 3: Create an HTML Report The JavaScript logic looks something like this.. 1) Create a list of JSON feeds to fetch: ENVS['dev-mgmngt'] = 'http://dev-mngmnt.example.com/sites/ContentServer?d=&pagename=settings.json'; ENVS['dev-dlvry'] = 'http://dev-dlvry.example.com/sites/ContentServer?d=&pagename=settings.json';  ENVS['test-mngmnt'] = 'http://test-mngmnt.example.com/sites/ContentServer?d=&pagename=settings.json';  ENVS['test-dlvry'] = 'http://test-dlvry.example.com/sites/ContentServer?d=&pagename=settings.json';   2) Create a function to get the JSON feeds: function getDataForEnvironment(url){ return $.ajax({ type: 'GET', url: url, dataType: 'jsonp', beforeSend: function (jqXHR, settings){ jqXHR.originalEnv = env; jqXHR.originalUrl = url; }, success: function(json, status, jqXHR) { console.log('....success fetching: ' + jqXHR.originalUrl); // store the returned data in ALLDATA ALLDATA[jqXHR.originalEnv] = json; }, error: function(jqXHR, status, e) { console.log('....ERROR: Failed to get data from [' + url + '] ' + status + ' ' + e); } }); } 3) Fetch each JSON feed: for (var env in ENVS) { console.log('Fetching data for env [' + env +'].'); var promisedData = getDataForEnvironment(ENVS[env]); promisedData.success(function (data) {}); }  4) For each configuration asset or setting create a table in the report For example, CSElements: 1) Get a list of unique CSElement names from all of the returned JSON data. 2) For each unique CSElement name, create a row in the table  3) Select 1 environment to represent the master or ideal state (e.g. "Everything should be like Production Delivery") 4) For each environment, compare the last modified date of this envs CSElement to the master. Highlight any differences in last modified date or missing CSElements. 5) Repeat...    Appendix This section contains various SQL statements that can be used to retrieve configuration settings from the DB.  Templates  <ics:sql sql="SELECT name,updateddate FROM Template WHERE status != 'VO'" listname="TemplateList" table="Template" /> CSElements <ics:sql sql="SELECT name,updateddate FROM CSElement WHERE status != 'VO'" listname="CSEList" table="CSElement" /> Start Menus <ics:sql sql="select sm.id, sm.cs_name, sm.cs_description, sm.cs_assettype, sm.cs_assetsubtype, sm.cs_itemtype, smr.cs_rolename, p.name from StartMenu sm, StartMenu_Sites sms, StartMenu_Roles smr, Publication p where sm.id=sms.ownerid and sm.id=smr.cs_ownerid and sms.pubid=p.id order by sm.id" listname="startList" table="Publication,StartMenu,StartMenu_Roles,StartMenu_Sites"/>  Publishing Configurations <ics:sql sql="select id, name, description, type, dest, factors from PubTarget" listname="pubTargetList" table="PubTarget" /> Tree Tabs <ics:sql sql="select tt.id, tt.title, tt.tooltip, p.name as pubname, ttr.cs_rolename, ttsect.name as sectname from TreeTabs tt, TreeTabs_Roles ttr, TreeTabs_Sect ttsect,TreeTabs_Sites ttsites LEFT JOIN Publication p  on p.id=ttsites.pubid where p.id is not null and tt.id=ttsites.ownerid and ttsites.pubid=p.id and tt.id=ttr.cs_ownerid and tt.id=ttsect.ownerid order by tt.id" listname="treeTabList" table="TreeTabs,TreeTabs_Roles,TreeTabs_Sect,TreeTabs_Sites,Publication" />  Filters <ics:sql sql="select name,description,classname from Filters" listname="filtersList" table="Filters" /> Attribute Types <ics:sql sql="select id,valuetype,name,updateddate from AttrTypes where status != 'VO'" listname="AttrList" table="AttrTypes" /> WebReference Patterns <ics:sql sql="select id,webroot,pattern,assettype,name,params,publication from WebReferencesPatterns" listname="WebRefList" table="WebReferencesPatterns" /> Device Groups <ics:sql sql="select id,devicegroupsuffix,updateddate,name from DeviceGroup" listname="DeviceList" table="DeviceGroup" /> Site Entries <ics:sql sql="select se.id,se.name,se.pagename,se.cselement_id,se.updateddate,cse.rootelement from SiteEntry se LEFT JOIN CSElement cse on cse.id = se.cselement_id where se.status != 'VO'" listname="SiteList" table="SiteEntry,CSElement" /> Webroots <ics:sql sql="select id,name,rooturl,updatedby,updateddate from WebRoot" listname="webrootList" table="WebRoot" /> Page Definitions <ics:sql sql="select pd.id, pd.name, pd.updatedby, pd.updateddate, pd.description, pdt.attributeid, pa.name as nameattr, pdt.requiredflag, pdt.ordinal from PageDefinition pd, PageDefinition_TAttr pdt, PageAttribute pa where pd.status != 'VO' and pa.id=pdt.attributeid and pdt.ownerid=pd.id order by pd.id,pdt.ordinal" listname="pageDefList" table="PageDefinition,PageAttribute,PageDefinition_TAttr" /> FW_Application <ics:sql sql="select id,name,updateddate from FW_Application where status != 'VO'" listname="FWList" table="FW_Application" /> Custom Elements <ics:sql sql="select elementname from ElementCatalog where elementname like 'CustomElements%'" listname="elementList" table="ElementCatalog" />

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