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• Our Favorite Highlights from OpenWorld 2012

  - by Kathy.Miedema

  By Kathy Miedema and Misha Vaughan, Oracle Applications User Experience The Oracle Applications User Experience (UX) team’s activities around OpenWorld expand every year, but this year we certainly raised the bar.   Members of our team helped deliver three, separate, all-day training events in the week prior to OpenWorld. Our Fusion User Experience Advocates (FXA) and Applications UX Sales Ambassadors (SAMBA) have all-new material around the Oracle user experience to deliver at conferences in the coming year - Fusion Applications design patterns, mobile design patterns, and the new face of Fusion. We also delivered a hands-on workshop sharing user experience tools for our customers that is designed to answer this question: "If I have no UX staff, what do I do?" We also spent the weeks just before OpenWorld preparing to talk about the new face of Fusion Applications, a greatly simplified entry experience into Fusion Applications for self-service users, CRM users, and IT managers who want to change the look and feel quickly. Special thanks to Oracle ACE Director Floyd Teter for the first mention of our project.Jeremy Ashley, VP, Oracle Applications User Experience Customers may have seen one of the many OpenWorld session demos of the new face of Fusion, which will be available with Fusion Applications soon. It was shown in sessions by Oracle's Chris Leone, Anthony Lye, and our own Vice President, Jeremy Ashley, among others.   Leone reinforced the importance of user experience as one of three main design principles for Fusion Applications, emphasizing that Fusion was designed from the beginning to be intelligent, social, and mobile. User experience highlights of the new face of Fusion, he said, included the need for "zero training," and he called the experience "easy to use." He added that deploying it for HCM self-service would be effortless.  Customers take part in a usability lab tour during OpenWorld 2012. Customers also may have seen the new face of Fusion on the demogrounds or during one of our teams' chartered lab tours at the end of the week. We tested other new designs at our on-site lab in the Intercontinental Hotel, next to Moscone West. Applications User Experience team members show eye-tracking and mobile demos at OOW. We were also excited to kick off new branches of the Oracle Usability Advisory Board, which now has groups in Latin America and the Middle East, in addition to North America and EMEA.   And we were pleasantly surprised by the interest in one of our latest research projects, Oracle Voice, which is designed to enable faster data input for on-the-go users. We offer a big thank-you to the Nuance demopod for sharing the demo with OpenWorld attendees.  For more information on our program and products like the new face of Fusion, please comment below. 

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• I owe you an explanation

  - by Blueberry Coder

  Welcome to my blog! I am Frédéric Desbiens, a new member of the ADF Product Management team.  I joined Oracle only a few weeks ago. My boss is Grant Ronald, and I have the privilege to work in the same team as Susan Duncan, Frank Nimphius, Lynn Munsinger and Chris Muir. I share with them a passion for all things Java and ADF. With this blog, I hope to help you be more successful with our products – whether you are a customer or a partner. You may have heard of me before. Maybe you have my book in your bookshelf; or maybe we met at a conference. I went to JavaOne, ODTUG Kaleidoscope and Oracle OpenWorld in the past, when I worked for a major consulting firm. I will spare you all the details of my career; you can have a look at my LinkedIn profile if you are curious about my past.  Usually, my posts will be of a technical nature, and will focus on Oracle ADF and Oracle JDeveloper. SOA and portals have always been two topics of interest for me, however, and I will write about them. Over time, you will probably get acquainted with my « strategic » side as well. I devour history books, and always had a tendency to look at the big picture. I will probably not resist to the temptation of mixing IT and history, but this will be occasional, I promise!  At this point, I owe you an explanation about the title of the blog. I am French-Canadian, and wanted to evoke my roots in an obvious yet unobtrusive way. I was born in Chicoutimi, which is one of the main cities found in the Saguenay-Lac-Saint-Jean region. Traditionally, a large part of the wild blueberry production of the province of Québec come from there. A common nickname for the inhabitants is thus Les Bleuets, « The Blueberries » in English. I hope to see you around. You can also follow me on Twitter under  @BlueberryCoder.

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• Problem with OpenGL or Unity, need Gnome fallback mode

  - by William Wind

  This question is in two parts, and I have been searching the web for days to find answers. With no luck I thought I'd drop by and ask for your help. Here goes: 1.) I'm running Ubuntu 13.04 and one day last week Unity suddenly wound't work. After the login screen, I was either faced with an all black and non-responsive screen, or sometimes it booted and I could see my desktop wallpaper (and add and remove icons/folders from the desktop). But there was no menu in the left hand side and no top bar :-( However I could still enter the terminal. I borrowed my dad's laptop and looked for a solution online. About two days later I gave up (I'm still kind of a n00b at Linux) and found a way to install Gnome Fallback, via the terminal. When I used it, I had the same problem. [clue #1] Missing menues. But if I rebooted into Gnome Fallback mode with no effects. It worked. Great! I have used that for some days now, while still trying to fix the original problem with either Unity or OpenGl or whatever went wrong in the first place. With no luck. After giving up on my search for a fix (I know that came out wrong) -- I decided to reinstall Ubuntu 13.04 from a CD. But! After that I was left where I began. When booting into my account, it only shows the desktop wallpaper and the icons. I can click and enter the folders, but not go into the menues. Last time I fixed it with Gnome Fallback mode, because I could enter the terminal and the PC was automatically online, via wireless network. But not this time, I can't get online. So: 1.) How do I via the LiveCD Ubuntu version (the one I'm using right now) install Gnome Fallback unto the harddrive based system? 2.) If impossible. How can I access the wireless Internet via the terminal, so I can install Gnome Fallback, from the "broken" Unity session. 3.) Is there any other things that I should try? Please help me, PS: My GFX-card is an ATI Radeon something and I have install and used the "Redwood" drive (I think its called) for many weeks prior to the shutdown.

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• Iterative and Incremental Principle Series 2: Finding Focus

  - by llowitz

  Welcome back to the second blog in a five part series where I recount my personal experience with applying the Iterative and Incremental principle to my daily life.  As you recall from part one of the series, a conversation with my son prompted me to think about practical applications of the Iterative and Incremental approach and I realized I had incorporated this principle in my exercise regime.    I have been a runner since college but about a year ago, I sustained an injury that prevented me from exercising.  When I was sufficiently healed, I decided to pick it up again.  Knowing it was unrealistic to pick up where I left off, I set a goal of running 3 miles or approximately for 30 minutes.    I was excited to get back into running and determined to meet my goal.  Unfortunately, after what felt like a lifetime, I looked at my watch and realized that I had 27 agonizing minutes to go!  My determination waned and my positive “I can do it” attitude was overridden by thoughts of “This is impossible”.   My initial focus and excitement was not sustained so I never met my goal.   Understanding that the 30 minute run was simply too much for me mentally, I changed my approach.   I decided to try interval training.  For each interval, I planned to walk for 3 minutes, then jog for 2 minutes, and finally sprint for 1 minute, and I planned to repeat this pattern 5 times.  I found that each interval set was challenging, yet achievable, leaving me excited and invigorated for my next interval.  I easily completed five intervals – or 30 minutes!!  My sense of accomplishment soared. What does this have to do with OUM?  Have you heard the saying -- “How do you eat an elephant?  One bite at a time!”?  This adage certainly applies in my example and in an OUM systems implementation.  It is easier to manage, track progress and maintain team focus for weeks at a time, rather than for months at a time.   With shorter milestones, the project team focuses on the iteration goal.  Once the iteration goal is met, a sense of accomplishment is experience and the team can be re-focused on a fresh, yet achievable new challenge.  Join me tomorrow as I expand the concept of Iterative and incremental by taking a step back to explore the recommended approach for planning your iterations.

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• Using HBase or Cassandra for a token server

  - by crippy

  I've been trying to figure out how to use HBase/Cassandra for a token system we're re-implementing. I can probably squeeze quite a lot more from MySQL, but it just seems it has come to clinging on to the wrong tool for the task just because we know it well. Eventually will hit a wall (like happened to us in other areas). Naturally I started looking into possible NoSQL solutions. The prominent ones (at least in terms of buzz) are HBase and Cassandra. The story is more or less like this: A user can send a gift other users. Each gift has a list of recipients or is public in which case limited by number or expiration date For each gift sent we generate some token that uniquely identifies that gift. For each gift we track the list of potential recipients and their current status relating to that gift (accepted, declinded etc). A user can request to see all his currently pending gifts A can request a list of users he has sent a gift to today (used to limit number of gifts sent) Required the ability to "dump" or "ignore" expired gifts (x day old gifts are considered expired) There are some other requirements but I believe the above covers the essentials. How would I go and model that using HBase or Cassandra? Well, the wall was performance. A few 10s of millions of records per day over 2 tables kept for 2 weeks (wish I could have kept it for more but there was no way). The response times kept getting slower and slower until eventually we had to start cutting down number of days we kept data. Caching helps here but it's not an ideal solution since a big part of the ops are updates. Also, as I hinted in my original post. We use MySQL extensively. We know exactly what it can and can't do both in naive implementations followed by native partitioning and finally by horizontally sharding our dataset on the application level to reside on multiple DB nodes. It can be done, but that's not really what I'm trying to get from this. I asked a very specific question about designing a solution using a NoSQL solution since it's very hard to find examples for designs out there. Brainlag, not trying to come off as rude. I actually appreciate it a lot that you are the only one who even bothered to respond. but I see it over and over again. People ask questions and others assume they have no idea what they're talking about and give an irrelevant answer. Ignore RDBMS please. The question is about nosql.

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• One Year Oracle SocialChat - The Movie

  - by mprove

  Tweet | Like | Watch on Vimeo You’ve just watched – hopefully – my first short movie. Thank you! Here is a bit of the back stage story. About 6 weeks ago colleagues from SNBC (Social Network and Business Collaboration) announced a Social Use Case Competition. It was expected to submit a video of 2 to 5 minutes duration on the Social Enterprise (our internal phrase for Enterprise 2.0). Hmm – I had a few vague ideas, but no script – no actors – no experience in film making. Really the best conditions to try something! I chose our weekly SocialChats as my main topic. But if you don’t do Danish Dogma cinema, you still need a script. Hence I played around with the SocialChat’s archive, and all of a sudden a script and even the actors appeared in front of me. The words that you have just seen are weekly topics. Slightly abridged and rearranged to form a story. Exciting, next phase. How to get it on digital celluloid? I have to confess I am still impressed by epic. (Keep in mind, epic was done in 2004.) And my actors – words – call for a typographic style already. The main part was done over a weekend with Apple Keynote. And I even found a wonderful matching soundtrack among my albums: Didge Goes World by Delago. I picked parts of Second Day and Seventh Day. Literally, the rhythm was set, and I "just" had to complete the movie. Tools used – apart from trial and error: Keynote, Pixelmator, GarageBand, iMovie. Finally I want to mention that I am extremely thankful to BSC Music for granting permissions to use the tracks for this short film! Without this sound it would have been just an ordinary slide show. – Internal note: The next SocialChat is on Death by PowerPoint vs. Presentation Zen. CU this Friday 3pm Greenwich / 7am Pacific.

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• System freezes while not in use, how do I fix this?

  - by PHLAK

  Bare with me, the following is a bit winded. I have Ubuntu 10.10 Desktop 64-bit installed on my laptop and up until a few weeks ago it has been running great. Then one day, while I was not using the laptop it froze. I was logged in as my user but had locked the screen locked and closed the lid. I didn't notice that it had frozen until I opened the lid and wiggled the mouse to try and log in. The screen remained black and I got no response. I immediately tried Alt + F2, F3, F4, etc. but got no response. The only thing I could do was hold the power button to power off the machine. The freezing has happened as quickly as within 10-20 minutes of the system being logged off and lid closed and as long as 4-6 hours. My machine is NOT configured to go into standby when plugged in and this has happened both on AC power and battery. Troubleshooting I have performed: I uninstalled programs I knew that I had installed between when it was working fine and having problems. Those programs were CrashPlan, Shutter and Conky. After uninstalling ALL of these programs the freezing still occurs. Next, I decided to SSH into the machine from my desktop and leave an htop and tail of the syslog running. Here are screenshots of the last thing shown on both when the system froze: htop, syslog Here is a dump of my syslog after another freeze. The freeze happened at 9:14 and I didn't notice it until about 10 minutes later and rebooted, hence the 10 minute gap from 9:14 to 9:24. In the above syslog dump I noticed a lot of NVRM: os_raise_smp_barrier(), invalid context! and upon investigating that message learned it was from the proprietary Nvidia driver I had installed. Thinking this could be part of the problem I uninstalled the Nvidia driver and reverted to using the Nouveau driver. The computer still froze after a few hours. Lastly, thinking the problem could be caused by overheating I used compressed air to blow out any dust in the CPU vents and all other openings on the laptop. None of the above troubleshooting has helped and the freezing still occurs. What other steps can I take to troubleshoot and/or fix this problem? Note: Yesterday X started to eat up a lot of CPU power and eventually froze my system while I was forwarding an X session over SSH (from another PC to my laptop). I'm unsure if this is related or not as it doesn't match any of the symptoms of the problem above. Aside from this, the system has never frozen while in use, even under heavy load. EDIT: I just ran Memtest86+ and it made it through two passes without any errors. Just eliminating possible causes here.

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• Survey: Your Plans for Adopting New Firefox Releases?

  - by Steven Chan (Oracle Development)

  Mozilla is committing to releasing new Firefox versions every six weeks.  Mozilla released Firefox 5 this week.  With this release, Mozilla states that Firefox 4 is End-of-Life and will not receive any additional security updates.  In a comment thread posted on to a Mike Kaply's blog article discussing these new Firefox policies, Asa Dotzler from Mozilla stated: ... Enterprise has never been (and I’ll argue, shouldn’t be) a focus of ours. Until we run out of people who don’t have sysadmins and enterprise deployment teams looking out for them, I can’t imagine why we’d focus at all on the kinds of environments you care so much about.  In a later comment, he added: ... A minute spent making a corporate user happy can better be spent making many regular users happy. I’d much rather Mozilla spending its limited resources looking out for the billions of users that don’t have enterprise support systems already taking care of them. Asa then confirmed that every new Firefox release will put the previous one into End-of-Life: As for John’s concern, “By the time I validate Firefox 5, what guarantee would I have that Firefox 5 won’t go EOL when Firefox 6 is released?” He has the opposite of guarantees that won’t happen. He has my promise that it will happen. Firefox 6 will be the EOL of Firefox 5. And Firefox 7 will be the EOL for Firefox 6.  He added: “You’re basically saying you don’t care about corporations.” Yes, I’m basically saying that I don’t care about making Firefox enterprise friendly. Kev Needham, Channel Manager at Mozilla later stated to PC Mag: The Web and Web browsers continue to evolve rapidly. Mozilla's focus is on providing users with the best Web experience possible, and Firefox needs to evolve at the pace the Web's users and developers expect. By releasing small, focused updates more often, we are able to deliver improved security and stability even as we introduce new features, which is better for our users, and for the Web.We recognize that this shift may not be compatible with a large organization's IT Policy and understand that it is challenging to organizations that have effort-intensive certification polices. However, our development process is geared toward delivering products that support the Web as it is today, while innovating and building future Web capabilities. Tying Firefox product development to an organizational process we do not control would make it difficult for us to continue to innovate for our users and the betterment of the Web.  Your feedback needed for E-Business Suite certifications  Mozilla's new support policy has significant implications for enterprise users of Firefox with Oracle E-Business Suite.  We are reviewing the implications for our certification and support policies for Firefox now.  It would be very helpful if you could let me know about your organisation's plans for Firefox in light of this new information.  Please feel free to drop me a private email, or post a comment here if that's appropriate. 

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• Which programming language to get into?

  - by user602479

  I'm ending my third term in a few weeks so I have some spare time coming up. I'd like to spend it seriously digging into programming. My problem: I'm not sure which language to begin with. Just to be clear, I don't want to start a language-y-compared-to-language-z discussion. There are a some other issues that play a major role. In my 5th term I'm going to be participating in a major practical course which will include either Java or C programming. It will take a lot of time and energy, as I found out while talking to a few students who passed the final exams (only 15% pass on their first try). Which practical course I will take is randomly decided. My skills so far are the absolute basics of Java and C programming. I know the different data types and how to handle them, objects, pointers, thread programming, etc. All of that is on a very low level, though. My question now is, what language should I start seriously practicing? Java: I did my first GUIs with this language. I'm familiar with Eclipse but I need a project to work on (which I don't have) to really keep me pushing. Besides that, I don't think it would help me if I have to do C in a year. C: As with Java, I can't think of a personal project to keep me working and keep me interested in programming. If I get assigned to Java in a year, this wouldn't give me any advantages either, would it? (No objects, etc.) Objective-C: I recently came up with this idea. I have a Mac; I'm not really familiar with Xcode but I have one or two personal projects I'd like to work on. Further, I would be working with objects (as in Java) and C language constructs which would both be great for this practical course in a year. What do you think I should begin with? Should I just stick to Java and hope for the best, force myself through C or start (nearly) completely from the beginning with Objective C? Maybe you folks could give me some good advice that would stop me from switching from one language to the next?

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• Sharing on Github

  - by Alan

  Over the past couple weeks I have gotten a lot of help from StackOverflow users on a project, and rather than keep the finished product to myself I wanted to share it unencumbered by licenses, but don't want there to be so much legwork during installation that users shy away from trying it. I am about to post it to Github and choosing public domain licensing. I would like to to be super simple for users to make use of and just FTP it up and go. That being said, do I need to make sure I remove things like the JQuery file, and other GPL / MIT licensed dependencies that I didn't write but that my code depends on? I haven't removed any copyright notices from the other code and all of it open source, it would just be nice if users could download everything at once while of course not trying to represent that I am the license holder of the dependencies. Inside my files are also some snippets, do those have to be externalized with installation instructions or can it be posted as is? Here is an example, my nav.php file is 115 lines long and I have these at the top: <script type="text/javascript" src="./js/ddaccordion.js"> /*********************************************** * Accordion Content script- (c) Dynamic Drive DHTML code library (www.dynamicdrive.com) * Visit http://www.dynamicDrive.com for hundreds of DHTML scripts * This notice must stay intact for legal use ***********************************************/ </script> <link href="css/admin.css" rel="stylesheet"> <script type="text/javascript"> ddaccordion.init({ headerclass: "submenuheader", //Shared CSS class name of headers group contentclass: "submenu", //Shared CSS class name of contents group revealtype: "click", //Reveal content when user clicks or onmouseover the header? Valid value: "click", "clickgo", or "mouseover" mouseoverdelay: 200, //if revealtype="mouseover", set delay in milliseconds before header expands onMouseover collapseprev: false, //Collapse previous content (so only one open at any time)? true/false defaultexpanded: [], //index of content(s) open by default [index1, index2, etc] [] denotes no content onemustopen: false, //Specify whether at least one header should be open always (so never all headers closed) animatedefault: false, //Should contents open by default be animated into view? persiststate: true, //persist state of opened contents within browser session? toggleclass: ["", ""], //Two CSS classes to be applied to the header when it's collapsed and expanded, respectively ["class1", "class2"] togglehtml: ["suffix", "<img src='./images/plus.gif' class='statusicon' />", "<img src='./images/minus.gif' class='statusicon' />"], //Additional HTML added to the header when it's collapsed and expanded, respectively ["position", "html1", "html2"] (see docs) animatespeed: "fast", //speed of animation: integer in milliseconds (ie: 200), or keywords "fast", "normal", or "slow" oninit:function(headers, expandedindices){ //custom code to run when headers have initalized //do nothing }, onopenclose:function(header, index, state, isuseractivated){ //custom code to run whenever a header is opened or closed //do nothing } }) </script>

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• What shall I include in a 10 week web technologies course?

  - by Iain

  In September I will be teaching a university module on web technologies. This session will be available to 1st year (freshman) students who don't necessarily have any programming knowledge or know how the web works. In the 2nd semester I will be teaching Flash, which is my specialism, so I know exactly what I am going to teach, but in the 1st semester I will be teaching them web standards technologies - HTML, CSS, JS, jQuery, PHP and MySQL. Where I need advice is how to proportion the emphasis for each part, and which parts of each technology to cover. Another real issue I'm struggling with is how much of the bad old ways should I teach them? Do they need to know about bold as well as strong, etc. UPDATE: based, on your feedback I will only be teaching the latest version of everything - CSS3, HTML5 etc. I'm not sure exactly how long the semester will be but I'm guessing about 10-12 weeks. Each session is a 2 hour lab. Obviously there's only so much I can cover in that time and it will be up to the students to go a research this stuff properly on W3 schools etc. My ideas so far were: Lesson 0 - Course intro and overview of the current tech landscape. What is out there, what will we be learning, what won't we. What is a web server, URL etc. Looking at different example websites and discussing how they work. Lesson 1 - HTML basics (head, body, title, img, table, a, lists, h1, strong etc) Lesson 2 - CSS for styling and layout - fonts, webfonts, float etc Lesson 3 - Intro to programming JS (variables, loops, conditionals, functions) Lesson 4 - more JS programming fundamentals, DOM manipulation Lesson 5 - jQuery - making things fly about and look cool Lesson 6 - XML and Ajax Lesson 7 - PHP basics - syntax, server-side principles Lesson 8 - PHP and MySQL - forms, logins, saving user info Lesson 9 - don't know Lesson 10 - don't know Please let me know if you think this is the right order, what have I missed, how to use any spare sessions etc. Thanks :) UPDATE BASED ON RESPONSES: Thanks for all your responses - some great stuff. To be absolutely clear, this is not a computer science course, it is a practical module on a creative technology course. The emphasis definitely has to be on making cool things work rather than understanding how the backbone of the internet works. That can come later, if the students are interested. At the end of the module I would like the students to be able to produce a web page or pages that does something cool, using some or all of the technologies I cover. Many of these topics are of course far beyond the scope of a 2 hour session, however I do not have the option of reducing the syllabus, I will just have to explain what the technology does and encourage the student to research it in their own time.

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• What to do when you inherit an unmaintainable codebase?

  - by GordonM

  I'm currently working at a company with 2 other PHP developers aside from me, and 1 junior developer. The senior developer who originally built the system we're all working on has resigned and will only be here for a matter of weeks. The other developer, who is the only other guy who knows anything about the system, is unhappy here and is looking for a new job. I'm very real danger of being left behind as the only experienced developer on this codebase. Since I've joined this company I've tried to push for better coding standards, project documentation, etc and I do think I've made some headway, but the vast majority of the code is simply unmaintainable and uncommented. A lot of this has to do with the need to get things done fast at points in the project before I joined, but now the technical debt is enormous, even with the two developers who do understand the system on board. Without them, it will simply be impossible to do anything with it. The senior developer is working on trying to at least comment all his code before he leaves but I think the codebase is simply too vast to properly document in the remaining time. Besides, when he does comment it still doesn't make things as clear as it could. If the system was better organized and documented I could probably start refactoring it incrementally, but the whole thing is so tightly coupled that it's very difficult to make any changes in one module without having unintended knock-on effects in other modules. Naturally, there's no unit tests either, and I honestly don't think this codebase could possibly be unit tested anyway given how it's implemented. There also never seems to be enough time to get things done even with 3 developers and 1 junior developer. With one developer and one junior, neither of which had significant input into the early design of the system, I don't see how we could possibly get anything done with keeping the current system working, implementing new features as needed and developing a replacement for the current codebase that is better organized. Is there an approach I can take to cope with this situation, or should I be getting my own CV in order as well at this point? If it was just me and the junior designer who would be left I'd go for the latter option almost without question. However, there's a team of front-end developers and content managers as well, and I'm worried what would become of them if I left and put them in a position where there would be no developers at all. The department might just be closed down altogether under such circumstances, and then I'd have their unemployment on my conscience as well!

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• The Softer Side of Customer Experience

  - by Christina McKeon

  It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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• Live-Ubuntu 12.04 ran fine, now stopped booting!

  - by user89743

  I've seen similar problems to this several times in the forum, but mine is a bit different, so the other posts I saw were no help to me. When I boot Ubuntu 12.04 64-bit from live-SD-card (3GB persistence) I suddenly get this error: (initramfs) mount: mounting /dev/loop0 on //filesystem.squashfs failed: Invalid argument Can not mount /dev/loop/0 (/cdrom/casper/filesystem.squashfs) on //filesystem.squashfs (it says I can type "help" for commands, but I don't know anything about how to go from there, totally new to linux) The reason I say my case is different is because my Ubuntu worked fine for over a week, even pretty fast, and now this problem happened. Before that I used to run my live ubuntu from USB sticks but that was slower (especially when booting which took 15 minutes from USB stick!). Also I kept getting the same above problem after a while when booting and had to re-create a live USB linux several times. Installing on harddrive is not an option because my harddrive has physical damage and getting a replacement will take a while, therefore I can only use live-USB or live-SD-card Ubuntu. As I said I used Ubuntu without problems for more than a week, before that as well for several weeks on USB sticks, but the above problem occured sooner or later. This time I paid attention to when it happened: I was rebooting my computer (HP 620 laptop, 4 GB RAM, 64 bit system) from SD flash card and when I was booting I selected F6 and then the first option "no acpi" or something like that...I had used it before and noticed it slowed down the time it took Linux to use. This time it caused this error. Now even when I boot normally/default I get this error. Now I'm accessing Ubuntu from my USB stick without persistence file, when I check my SD card, all the files mentioned in the error message are there and the filesystem.squashfs is 691.2 MB so nothing seems to have been deleted by accident. (I have already made many changes/downloaded programs to my SD card persistent Ubuntu and would hope to loose them, since downloading is expensive for me, and since the problem seems to re-occur...) Can anyone help me, preferably without having to create another startup disk on my SD card? I'm totally new to this. Sorry for the long posts, just didn't know what info is relevant and what isnt! Kon

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• Think Before You Leap - Life is Dangerous for Change Agents

  - by technodrone

  So you want to introduce agile methods to your team... The following are some "lessons learned" when from someone who advocated agile/scrum to a group that was not ready for it. "Change agents, in my experience, face negative consequences. Sometimes, most of the time at the beginning, it's painful. This is the question you might have to ask yourself. Do you want to be a developer in scrum project or do you want be a scrum master managing the process? I think with proper mentoring/training, you can become good scrum master. But is that what you want? if yes, you can go ahead, take the training. if you want to be a developer, you may not need to be certified  as scrum master. You can just pick up from a book such as Mike Cohn new book Succeeding with Agile, I am reading it now. It's good. In my experience, I did waste my resources by trying to change the culture. It cost me lot. Instead, I should have focused on technical practices that are core to agile. Then look for teams that are good at agile. I would have saved lot of energy, and time. Try baby steps first yourself in the company, and next with the team, starting with technical practices like writing unit tests, SOLID principles, patterns, refactoring, continuous integration, pairing, and peer code reviews. These have inherent pull that can bring collaboration from a team.  Once you see team adaption in core practices, then you can introduce scrum concepts like user stories/task board etc.  This idea of Leading by example seems to be working for most of the agile folks. You can pitch core practices to the manager, and the team, and start showing them how you are doing.  You can put a road map for agile adaption and you can pitch to your manager. I would include need for scrum master training as part of the road map. " I thought about his advice for a couple of weeks and read about the pitfalls of technical debt and the team not having prior awareness of agile methods. The more I read and think about it the more I think he was right.  What do you think?

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• MOSSLover Lives On&hellip;

  - by MOSSLover

  A while back, maybe 6 months, I got some bad news about 2010.  Microsoft was removing Office from the MOSS equivalent of 2010, so basically my alias would be obsolete the second 2010 caught on in the community.  I thought about it for some time.  I had some discussions with friends in the community.  I even noticed that the MOSSMan changed his twitter id.  I started my blog around a WSS 3.0 project when I worked for LRS in there St. Louis Office in February/March 2007.  So I think it’s fitting to keep the name, because my community involvement centers around 2007.  My first ever speaking ordeal was at the Kansas City Office Geeks meeting in November of 2007 on Disaster Recovery where about three people attended.  The first user group meeting I ever attended was around the month of June 2007 at the KC .Net User Group about two weeks after my braces were installed.  It’s definitely fitting to say that 2007 paved the way for everything that happened in the past 2/2 1/2 years.  If anyone asks what MOSSLover means I added a description on twitter and I also added my name.  I added my name for other reasons, because I’m sick of people thinking I am the guy in the photo.  Also, I’d like people to recognize me for who I am.  Everyone should expect less of the hat in the upcoming year and more of my hair.  I’ve taken a vow to wear the hat less and less this year.  I am sick of buying hats, plus I want to move forward to gain more self confidence.  The hat does not really help.  I will still wear a t-shirt and jeans in most of my presentations.  That is who I am and it will not change any time soon.  If you expect to see me in a skirt good luck with that as it won’t be happening unless I am forced at gun point.  I hope you guys have a good weekend.  Later all… Technorati Tags: MOSSLover,Cardinal's Hat,Becky Isserman

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• Oracle R Distribution 3.1.1 Released

  - by Sherry LaMonica-Oracle

  Oracle R Distribution version 3.1.1 has been released to Oracle's public yum today. R-3.1.1 (code name "Sock it to Me") is an update to R-3.1.0 that consists mainly of bug fixes. It also includes enhancements related to accessing package help files, improved accuracy when importing data with large integers, and better integration with RStudio graphics. The full list of new features and bug fixes is listed in the NEWS file.To install Oracle R Distribution using yum, follow the instructions in the Oracle R Enterprise Installation and Administration Guide.Installing using yum will resolve any operating system dependencies automatically. As such, we recommend using yum to install Oracle R Distribution. However, if yum is not available, you can install Oracle R Distribution RPMs directly using RPM commands.For Oracle Linux 5, the Oracle R Distribution RPMs are available in the Enterprise Linux Add-Ons repository:  R-3.1.1-1.el5.x86_64.rpm   R-core-3.1.1-1.el5.x86_64.rpm  R-devel-3.1.1-1.el5.x86_64.rpm  libRmath-3.1.1-1.el5.x86_64.rpm  libRmath-devel-3.1.1-1.el5.x86_64.rpm  libRmath-static-3.1.1-1.el5.x86_64.rpm For Oracle Linux 6, the Oracle R Distribution RPMs are available in the Oracle Linux Add-Ons repository:  R-3.1.1-1.el6.x86_64.rpm  R-core-3.1.1-1.el6.x86_64.rpm  R-devel-3.1.1-1.el6.x86_64.rpm  libRmath-3.1.1-1.el6.x86_64.rpm  libRmath-devel-3.1.1-1.el6.x86_64.rpm  libRmath-static-3.1.1-1.el6.x86_64.rpmFor example, this command installs the R 3.1.1 RPM on Oracle Linux x86-64 version 6:  rpm -i R-3.1.1-1.el6.x86_64.rpm To complete the Oracle R Distribution 3.1.1 installation, repeat this command for each of the 6 RPMs, resolving dependencies as required. Oracle R Distribution 3.1.1 is not yet officially certified with Oracle R Enterprise. Refer to Table 1-2 in the Oracle R Enterprise Installation Guide for supported configurations of Oracle R Enterprise components, or check this blog for updates. The Oracle R Distribution 3.1.1 binaries for Windows, AIX, Solaris SPARC and Solaris x86 will be available on OSS, Oracle's Open Source Software portal, in the coming weeks.

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• JavaOne 2012: Camel, Twitter, Coherence, Wicket and GlassFish

  - by Bruno.Borges

  Before joining Oracle as Product Manager for WebLogic and GlassFish for Latin America, at the beggining of this year I proposed two talks to JavaOne USA that I had been presenting in Brazil for quite a while. One of them I presented last year at ApacheCon in Vancouver, Canada as well in JavaOne Brazil. In June I got the news that they were accepted as Alternate Sessions. Surprisingly enough, few weeks later and at the same time I joined Oracle, I received the news that they were officially accepted and put on schedule. Tomorrow I'll be flying to San Francisco, to my first JavaOne in the United States, and I wanted to share with you what I'm going to present there. My two sessions are these ones: Wed, 10/03, 4:30pm - CON2989 Leverage Enterprise Integration Patterns with Apache Camel and TwitterOn this one, you will be introducted to the Apache Camel framework that I had been talking about in Brazil at conferences, before joining Oracle, and to a component I contributed to integrate with Twitter. Also, you will have a preview of a new component I've been working on to integrate Camel with the Oracle Coherence distributed cache. Thu, 10/04, 3:30pm - CON3395 How Scala, Wicket, and Java EE Can Improve Web DevelopmentThis one I've been working on for quite a while. It was based on an idea to have an architecture that could be as agile as frameworks and technologies such as Ruby on Rails, PHP or Python, for rapid web development. You will be introduced to the Apache Wicket framework, another Apache project I enjoy working with and gave lots of talks at Brazilian conferences, including JavaOne Brazil, JustJava, QCon SP, and The Developers Conference. You will also be introduced to the Scala language and how to create nice DSLs to boost productiveness. And last but not least, the Java EE 6 platform, that offers an awesome improvement from previous versions with its CDI, JPA, EJB3 and JAX-RS features for web development. Other events I will be participating during my stay in SF: Geeks Bike Ride GlassFish Community Event GlassFish and Friends Party    If you have any other event to suggest, please do suggest! It's my first JavaOne and I'm really looking forward to enjoying everything. See you guys in a few days!!

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• Get AutoHotkey Script To Run As Admin At Startup

  - by deadlydog

  A few weeks back I posted some problems with running AutoHotkey (AHK) in Windows 8, and that the solution was to run your AHK script as admin.  I also showed how to have the script start automatically when you logged into Windows.  What I didn’t realize at the time though was that the method only worked because I had disabled UAC in the registry (which prevents most Metro apps from working in Windows 8, and likely isn’t acceptable for most people). So here is a Windows 8, UAC-friendly method to accomplish the same task (also works in previous versions of Windows).  The trick is to use the Task Scheduler: 1. Open the Task Scheduler (also known as “Schedule tasks” in Windows 8 Settings).   2. Create a new Basic Task. 3. Give it a name and description (something like “launch AutoHotkey script at login”), and then specify to have it run “When I log on”.  Then specify that you want it to “Start a program”, and then point it towards your AutoHotkey script.  Before you finish the wizard, check off “Open the Properties dialog for this task when I click Finish”.   4. When that Properties dialog opens up, go to the Conditions tab and make sure none of the checkboxes under the Power category are checked off; this will ensure the script still launches if you are on a laptop and not plugged into AC power.   5. Now here is the important part; To have your script “Run as admin”, on the General tab check off “Run with highest privileges”. Now your AHK script should start automatically as soon as you log into Windows; even when UAC is enabled   6. If your AHK script uses an #Include statement to include other files, you may get an error similar to this one when your task runs: “#Include file … cannot be opened. The program will exit.” The solution to this is to tell your AHK script to start in the same directory as the file that you want to include.  So you will need to edit your scheduled task’s Action to specify the Start In directory. Happy coding!

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• PASS Summit 2011: Save Money Now

  - by Bill Graziano

  Register by March 31st and save $200.  On April 1st we increase the price.  On July 1st we increase it again.  We have regular price bumps all the way through to the Summit.  You can save yourself $200 if you register by Thursday. In two years of marketing for PASS and a year of finance I’ve learned a fair bit about our pricing, why we do this and how you react to it.  Let me help you save some money! Price bumps drive registrations.  We see big spikes in the two weeks prior to a price increase.  Having a deadline with a cost attached is a great motivator to get people to take action. Registering early helps you and it helps PASS.  You get the exact same Summit at a cheaper rate.  PASS gets smoother cash flow and a better idea of how many people to expect.  We also get people that are already registered that will tell their friends about the conference. This tiered pricing lets us serve those that are very price conscious.  They can register early and take advantage of these discounts.  I know there are people that pay for this conference out of their own pockets.  This is a great way for those people to reduce the cost of the conference.  (And remember for next year that our cheapest pricing starts right after the Summit and usually goes up around the first of the year.) We also get big price bumps after we announce the program and the pre-conference sessions.  If you wrote down the 50 or so best known speakers in the SQL Server community I’m guessing we’ll have nearly all of them at the conference.  We did last year.  I expect we will this year too.  We’re going to have good sessions.  Why wait?  Register today. If you want to attend a pre-conference session you can always add it to your registration later.  Pre-con prices don’t change.  It’s very easy to update your registration and add a pre-conference session later. I want as many people as possible to attend the Summit.  It’s been a great experience for me and I hope it will be for you.  And if you are going to go, do yourself a favor and save some money.  Register today!

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• Your Cinnamon Roll & Morning Coffee: Powered by Oracle Enterprise Manager

  - by Ruma Sanyal

  1024x768 Truth be told, as I was getting my morning coffee today, I was pondering the recent election results more than Oracle [there, I said it]. But then an email from Glen Hawkins from the Enterprise Management team hit my Inbox and I started viewing this video. It was about the world’s largest convenience store chain, 7-Eleven, focusing on creating the best Digital Guest Experience (DGE) for their customers. Turns out that Oracle Enterprise Manager (OEM) powers 7-Eleven’s DGE Middleware Platform as a Service solution that consists of Oracle SOA Suite, Exalogic, and Exadata. “We need to present a consistent view of 7-Eleven across all our endpoints: 10,000 stores & various digital entities like our websites and apps”, said Ronald Clanton, the DGE Program Director for 7-Eleven. As 7-Eleven was rolling out a loyalty program with mobile support across multiple geos, it had many complex business & technical requirements, including supporting a wide variety of different apps, 10M guests in NA alone, ability to support high speed transactions, and very aggressive timelines. A key requirement was shortening the cycle for provisioning new environments. Whereas with other vendors this would take a few weeks, Oracle consulting showed them how with OEM provisioning new environments would take half a day, which was quite impressive. 7-Eleven has started to roll out this new program and are delighted to report that some provisioning cycles are as low as 10 minutes which includes provisioning the full Oracle SOA suite, Exalogic and more. They are delighted with OEM’s reporting capabilities and customization thereof. Watch the video to see for yourself. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Problem Solving vs. Solution Finding

  - by ryanabr

  By enlarge, most developers fall into these two camps I will try to explain what I mean by way of example. A manager gives the developer a task that is communicated like this: “Figure out why control A is not loading on this form”. Now, right there it could be argued that the manager should probably have given better direction and said something more like: “Control A is not loading on the Form, fix it”. They might sound like the same thing to most people, but the first statement will have the developer problem solving the reason why it is failing. The second statement should have the developer looking for the solution to make it work, not focus on why it is broken. In the end, they might be the same thing, but I usually see the first approach take way longer than the second approach. The Problem Solver: The problem solver’s approach to fixing something that is broken is likely to take the error or behavior that is being observed and start to research it using a tool like Google, or any other search engine. 7/10 times this will yield results for the most common of issues. The challenge is in the other 30% of issues that will take the problem solver down the rabbit hole and cause them not to surface for days on end while every avenue is explored for the cause of the problem. In the end, they will probably find the cause of the issue and resolve it, but the cost can be days, or weeks of work. The Solution Finder: The solution finder’s approach to a problem will begin the same way the Problem Solver’s approach will. The difference comes in the more difficult cases. Rather than stick to the pure “This has to work so I am going to work with it until it does” approach, the Solution Finder will look for other ways to get the requirements satisfied that may or may not be using the original approach. For example. there are two area of an application of externally equivalent features, meaning that from a user’s perspective, the behavior is the same. So, say that for whatever reason, area A is now not working, but area B is working. The Problem Solver will dig in to see why area A is broken, where the Solution Finder will investigate to see what is the difference between the two areas and solve the problem by potentially working around it. The other notable difference between the two types of developers described is what point they reach before they re-emerge from their task. The problem solver will likely emerge with a triumphant “I have found the problem” where as the Solution Finder will emerge with the more useful “I have the solution”. Conclusion At the end of the day, users are what drives features in software development. With out users there is no need for software. In todays world of software development with so many tools to use, and generally tight schedules I believe that a work around to a problem that takes 8 hours vs. the more pure solution to the problem that takes 40 hours is a more fruitful approach.

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• Changing jobs and leaving a project without a leader (aka, me)

  - by AnonUntilAfterTheEvent

  I'm the lead on a project that has been underway for about a year and a half. Two of us have been working on it. One is the database guy. I'm the javascript/ui guy. Which is to say, essentially no overlap in code knowledge. Here's the thing. Someone is about to offer me a sweet job with a nearly 30% bump in pay. Though I am perfectly happy with my current job and love the project, the new one would be better and I can't imagine saying no. The big problem is that my project is supposed to go into production starting in a few weeks. I will consider the new guys to have disqualified the new job by being bad people who would ruin my life if they won't cooperate and let me start after deployment. Since they seem like decent, ethical people, I don't expect that to be a problem. The current project will be brutalized by my absence. I take some comfort in the fact that I have emphatically requested an understudy for at least six months. That puts a little of the responsibility on the boss's head, but still, it's going to be a really bad thing. What do others of you do when you are a critical to a project when it's time to move on? Do I owe any obligation to stick around even though something better shows up? I know my spouse would object if I found someone else. Does that apply to work? I do have an understudy now, though he's fresh out of college. He's not going to replace me anytime soon. It's a small shop and the boss is going to be crushed. I am traumatized in anticipation of telling him and feel guilty about the practical consequences. I'm looking for some solace and some strategy about how to deal with this transition. Thank you for listening. =========================Subsequent notes ========================= @ChaosPandion, Chance: No, I can't stay to finish the project. I will insist on a compromise where I finish the current sprint (about a month from now) but there is at least a half year, probably a year of solid, full-time, work still to be done. I wouldn't expect the new employer to hold the job that long.

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• High CPU load for 1:30 minutes when mounting ext4-raid partition

  - by sirion

  I have a raid 5 (software) with 5x2TB drives. I encrypted the raid with cryptsetup and put an ext4-partition on top. In the beginning opening and mounting the raid took less than 10 seconds, now (for a few weeks) mounting alone takes 1:30 minutes and the cpu stays around 93% the whole time: The output of "time sudo mount /dev/mapper/8000 /media/8000" is: real 1m31.952s user 0m0.008s sys 1m25.229s At the same time only one line is added to /var/log/syslog: kernel: [ 2240.921381] EXT4-fs (dm-1): mounted filesystem with ordered data mode. Opts: (null) My Ubuntu-version is "12.04.1 LTS" and no updates are pending. I checked the partition with fsck, but it says that all is ok. The "cryptsetup luksOpen" command only takes a few seconds. I also tried changing the raid-bitmap (as it was suggested in some forum) but it did not change the behaviour. sudo mdadm --grow /dev/md0 -b internal and sudo mdadm --grow /dev/md0 -b none I had the idea that it might be the hardware being slow, but a read test with "sudo hdparm -t /dev/md0" spit out values between 62 and 159 MB/sec: Timing buffered disk reads: 382 MB in 3.00 seconds = 127.14 MB/sec Timing buffered disk reads: 482 MB in 3.02 seconds = 159.62 MB/sec Timing buffered disk reads: 190 MB in 3.03 seconds = 62.65 MB/sec Timing buffered disk reads: 474 MB in 3.02 seconds = 157.12 MB/sec Although I think it is strange that the read rate jumps by more than 100% - could that mean something? The speed test when reading from the mapped (decrypted) device shows similar behavior, although it is of course much slower. "sudo hdparm -t /dev/mapper/8000": Timing buffered disk reads: 56 MB in 3.02 seconds = 18.54 MB/sec Timing buffered disk reads: 122 MB in 3.09 seconds = 39.43 MB/sec Timing buffered disk reads: 134 MB in 3.02 seconds = 44.35 MB/sec The output of a verbose mount "mount -vvv /dev/mapper/8000 /media/8000" does not help much: mount: fstab path: "/etc/fstab" mount: mtab path: "/etc/mtab" mount: lock path: "/etc/mtab~" mount: temp path: "/etc/mtab.tmp" mount: UID: 0 mount: eUID: 0 mount: spec: "/dev/mapper/8000" mount: node: "/media/8000" mount: types: "(null)" mount: opts: "(null)" mount: you didn't specify a filesystem type for /dev/mapper/8000 I will try type ext4 mount: mount(2) syscall: source: "/dev/mapper/8000", target: "/media/8000", filesystemtype: "ext4", mountflags: -1058209792, data: (null) Any idea where I could find additional information on why mounting takes so long, or what additional tests I could run?

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• Top 10 Reasons to Attend the 7th Annual Maintenance Summit

  - by Stephen Slade

  Some of you may be sitting the fence before registering for the Oracle Maintenance Summit 2013. Here are 10 solid reasons to register in the next 3 weeks: 1. It's the 'IN' red carpet maintenance event for 2013. The summit will have one of the greatest concentrations of maintenance best practices, case studies and success stories that can catapult your organization. 2.  Return a Hero! Hear how you can drive reliability and operational excellence back home at the plant!  3. Learn the Roadmap! Hear form product experts who will discuss the vision, strategy and roadmap for Oracle products 4. See Product Demos! All the SCM/EAM rich products will be exhibited by both sales consultants and developers. Ask the hardest question you can think of and be ready for a great response. 5. Meet our Partners! There will be a good number of supporting partners exhibiting at the summit. Hear and learn of what ingredients make for success. 6. Join a panel or discussion group! Raise your hand and be heard – have your questions answered. Contribute to the discussion. 7. Network with your peers. Rub elbows with your fellow maintenance managers and operations supervisors. Talk shop here! 8. 6 Summits under one roof. Hear and share supply chain information at one of the other summits taking place concurrently. Bring other team members and secure the group discount. 9. Save $100, register by Dec 31 for the early bird rate. Hotel will fill fast.  www.oracle.com/goto/vcs 10. Have a great time! The Summit is both informational and enjoyable. Set at the waterfront in downtown San Francisco at the Embarcadero, the summit will be a fun-filled and enjoyable experience.

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