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• Transform Your Application Integration with Best Practices from Oracle Customers

  - by Lionel Dubreuil

  You want to transform your application integration into an environment based on a service-oriented architecture (SOA). You also want to utilize business process management (BPM) to improve efficiency, deliver business agility, lower total cost of ownership, and increase business visibility. And you want to hear directly from like-minded professionals who have made those types of transformations. Easy enough. Attend this Webcast series to learn from customers who have successfully integrated with Oracle SOA and BPM solutions.Join us for this series and discover how to: Use a single unified platform for all types of processes Increase real-time process visibility Improve efficiency of existing IT investments Lower up-front costs and achieve faster time to market Gain greater benefit from SOA with the addition of BPM Here's the list of upcoming webcasts: “Migrating to SOA at Choice Hotels” on Thurs., June 21, 2012 — 10 a.m. PT / 1 p.m. ET Hear how Choice Hotels successfully made the transition from a complex legacy environment into a SOA-based shared services infrastructure that accelerated time to market as the company implemented its event-driven Google API project. “San Joaquin County—Optimizing Justice and Public Safety with Oracle BPM and Oracle SOA” on Thurs., July 26, 2012 — 10 a.m. PT / 1 p.m. ET Learn how San Joaquin County moved to a service-oriented architecture foundation and business process management platform to gain efficiency and greater visibility into mission-critical information for public safety. “Streamlining Order to Cash with SOA at Eaton” on Thurs., August 23, 2012 — 10 a.m. PT / 1 p.m. ET Discover how Eaton transitioned from a legacy TIBCO infrastructure. Learn about the company’s reference architecture for a SOA-based Oracle Fusion Distributed Order Orchestration (DOO). “Fast BPM Implementation with Fusion: Production in Five Months” on Thurs., September 13, 2012 — 10 a.m. PT / 1 p.m. ET Learn how Nets Denmark A/S implemented Oracle Unified Business Process Management Suite in just five months. The Webcast will cover the implementation from start to production, including integration with legacy systems. “SOA Implementation at Farmers Insurance” on Thurs., October 18, 2012 — 10 a.m. PT / 1 p.m. ET Learn how Farmers Insurance Group lowered application infrastructure costs, reduced time to market, and introduced flexibility by transforming to a SOA-based infrastructure with SOA governance. Register today!

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• Visit the Museum of Endangered Sounds for a Bit of Nostalgic Sound-Based Fun

  - by Asian Angel

  Are you ready for a trip down memory lane? Then you will definitely want to visit the Museum of Endangered Sounds where you can have fun listening to the classic sounds of yesteryear! Enjoy listening to the sound of dial-up, the login sound of Windows 95, that classic Nokia ringtone, and more at the Museum. Click on a picture to play the sound, then click on the picture again to stop it. The sounds will continue to play until you click on the chosen picture… Museum of Endangered Sounds [via Neatorama] Browse on over to another of our ETC posts for more nostalgic sound fun: Hack Your Kindle for Easy Font Customization HTG Explains: What Is RSS and How Can I Benefit From Using It? HTG Explains: Why You Only Have to Wipe a Disk Once to Erase It

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• POP Forums will be at Mix!

  - by Jeff

  If you've never been to Mix, you're missing out on what is arguably one of the best conferences that Microsoft does. I'm not just saying that because I work here... I felt that way before, having been to most of them. The breadth of people and disciplines make it a really exciting event that pushes it well beyond the "Redmond bubble," as I like to call it. You should go.In any case, there's an Open Source Fest happening the night before Mix starts, on Monday, from 6 to 9 p.m. There will be people there representing a ton of great projects, some as enormous as Umbraco, as well as people doing SDK's, controls and other neat stuff. Best of all, you get to vote for your favorites. Unless your favorite is Orchard, because Microsoft is sponsoring that directly. Or if it's POP Forums, not because Microsoft is sponsoring it, but because that's where I work in my day job. No prizes for me! Come by and say hello. I think the app will be nearly final by then, and it's already running on MouseZoom, one of my little side projects.The quality and diversity of open source projects around the Microsoft stack just keeps getting better. Our platform is also pretty great at running stuff we don't make. This will be a pretty exciting Mix. Can't wait!

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• Meet the New Windows Azure

  - by ScottGu

  Today we are releasing a major set of improvements to Windows Azure.  Below is a short-summary of just a few of them: New Admin Portal and Command Line Tools Today’s release comes with a new Windows Azure portal that will enable you to manage all features and services offered on Windows Azure in a seamless, integrated way.  It is very fast and fluid, supports filtering and sorting (making it much easier to use for large deployments), works on all browsers, and offers a lot of great new features – including built-in VM, Web site, Storage, and Cloud Service monitoring support. The new portal is built on top of a REST-based management API within Windows Azure – and everything you can do through the portal can also be programmed directly against this Web API. We are also today releasing command-line tools (which like the portal call the REST Management APIs) to make it even easier to script and automate your administration tasks.  We are offering both a Powershell (for Windows) and Bash (for Mac and Linux) set of tools to download.  Like our SDKs, the code for these tools is hosted on GitHub under an Apache 2 license. Virtual Machines Windows Azure now supports the ability to deploy and run durable VMs in the cloud.  You can easily create these VMs using a new Image Gallery built-into the new Windows Azure Portal, or alternatively upload and run your own custom-built VHD images. Virtual Machines are durable (meaning anything you install within them persists across reboots) and you can use any OS with them.  Our built-in image gallery includes both Windows Server images (including the new Windows Server 2012 RC) as well as Linux images (including Ubuntu, CentOS, and SUSE distributions).  Once you create a VM instance you can easily Terminal Server or SSH into it in order to configure and customize the VM however you want (and optionally capture your own image snapshot of it to use when creating new VM instances).  This provides you with the flexibility to run pretty much any workload within Windows Azure.   The new Windows Azure Portal provides a rich set of management features for Virtual Machines – including the ability to monitor and track resource utilization within them.  Our new Virtual Machine support also enables the ability to easily attach multiple data-disks to VMs (which you can then mount and format as drives).  You can optionally enable geo-replication support on these – which will cause Windows Azure to continuously replicate your storage to a secondary data-center at least 400 miles away from your primary data-center as a backup. We use the same VHD format that is supported with Windows virtualization today (and which we’ve released as an open spec), which enables you to easily migrate existing workloads you might already have virtualized into Windows Azure.  We also make it easy to download VHDs from Windows Azure, which also provides the flexibility to easily migrate cloud-based VM workloads to an on-premise environment.  All you need to do is download the VHD file and boot it up locally, no import/export steps required. Web Sites Windows Azure now supports the ability to quickly and easily deploy ASP.NET, Node.js and PHP web-sites to a highly scalable cloud environment that allows you to start small (and for free) and then scale up as your traffic grows.  You can create a new web site in Azure and have it ready to deploy to in under 10 seconds: The new Windows Azure Portal provides built-in administration support for Web sites – including the ability to monitor and track resource utilization in real-time: You can deploy to web-sites in seconds using FTP, Git, TFS and Web Deploy.  We are also releasing tooling updates today for both Visual Studio and Web Matrix that enable developers to seamlessly deploy ASP.NET applications to this new offering.  The VS and Web Matrix publishing support includes the ability to deploy SQL databases as part of web site deployment – as well as the ability to incrementally update database schema with a later deployment. You can integrate web application publishing with source control by selecting the “Set up TFS publishing” or “Set up Git publishing” links on a web-site’s dashboard: Doing do will enable integration with our new TFS online service (which enables a full TFS workflow – including elastic build and testing support), or create a Git repository that you can reference as a remote and push deployments to.  Once you push a deployment using TFS or Git, the deployments tab will keep track of the deployments you make, and enable you to select an older (or newer) deployment and quickly redeploy your site to that snapshot of the code.  This provides a very powerful DevOps workflow experience.   Windows Azure now allows you to deploy up to 10 web-sites into a free, shared/multi-tenant hosting environment (where a site you deploy will be one of multiple sites running on a shared set of server resources).  This provides an easy way to get started on projects at no cost. You can then optionally upgrade your sites to run in a “reserved mode” that isolates them so that you are the only customer within a virtual machine: And you can elastically scale the amount of resources your sites use – allowing you to increase your reserved instance capacity as your traffic scales: Windows Azure automatically handles load balancing traffic across VM instances, and you get the same, super fast, deployment options (FTP, Git, TFS and Web Deploy) regardless of how many reserved instances you use. With Windows Azure you pay for compute capacity on a per-hour basis – which allows you to scale up and down your resources to match only what you need. Cloud Services and Distributed Caching Windows Azure also supports the ability to build cloud services that support rich multi-tier architectures, automated application management, and scale to extremely large deployments.  Previously we referred to this capability as “hosted services” – with this week’s release we are now referring to this capability as “cloud services”.  We are also enabling a bunch of new features with them. Distributed Cache One of the really cool new features being enabled with cloud services is a new distributed cache capability that enables you to use and setup a low-latency, in-memory distributed cache within your applications.  This cache is isolated for use just by your applications, and does not have any throttling limits. This cache can dynamically grow and shrink elastically (without you have to redeploy your app or make code changes), and supports the full richness of the AppFabric Cache Server API (including regions, high availability, notifications, local cache and more).  In addition to supporting the AppFabric Cache Server API, it also now supports the Memcached protocol – allowing you to point code written against Memcached at it (no code changes required). The new distributed cache can be setup to run in one of two ways: 1) Using a co-located approach.  In this option you allocate a percentage of memory in your existing web and worker roles to be used by the cache, and then the cache joins the memory into one large distributed cache.  Any data put into the cache by one role instance can be accessed by other role instances in your application – regardless of whether the cached data is stored on it or another role.  The big benefit with the “co-located” option is that it is free (you don’t have to pay anything to enable it) and it allows you to use what might have been otherwise unused memory within your application VMs. 2) Alternatively, you can add “cache worker roles” to your cloud service that are used solely for caching.  These will also be joined into one large distributed cache ring that other roles within your application can access.  You can use these roles to cache 10s or 100s of GBs of data in-memory very effectively – and the cache can be elastically increased or decreased at runtime within your application: New SDKs and Tooling Support We have updated all of the Windows Azure SDKs with today’s release to include new features and capabilities.  Our SDKs are now available for multiple languages, and all of the source in them is published under an Apache 2 license and and maintained in GitHub repositories. The .NET SDK for Azure has in particular seen a bunch of great improvements with today’s release, and now includes tooling support for both VS 2010 and the VS 2012 RC. We are also now shipping Windows, Mac and Linux SDK downloads for languages that are offered on all of these systems – allowing developers to develop Windows Azure applications using any development operating system. Much, Much More The above is just a short list of some of the improvements that are shipping in either preview or final form today – there is a LOT more in today’s release.  These include new Virtual Private Networking capabilities, new Service Bus runtime and tooling support, the public preview of the new Azure Media Services, new Data Centers, significantly upgraded network and storage hardware, SQL Reporting Services, new Identity features, support within 40+ new countries and territories, and much, much more. You can learn more about Windows Azure and sign-up to try it for free at http://windowsazure.com.  You can also watch a live keynote I’m giving at 1pm June 7th (later today) where I’ll walk through all of the new features.  We will be opening up the new features I discussed above for public usage a few hours after the keynote concludes.  We are really excited to see the great applications you build with them. Hope this helps, Scott

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• The Evolution of the Moon – Past to Present [Video]

  - by Asian Angel

  The Moon seems like a pretty quiet place these days, but it has not always been so. Take a journey through time and watch the evolution of the Moon with this terrific video from NASA! NASA | Evolution of the Moon [via Geeks are Sexy] The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos

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• The Island of Lost Apple Products

  - by Jason Fitzpatrick

  While Apple has has a mountain of commercial successes, every once in awhile the crew in Cupertino strikes out. Here are some of the less successful and prematurely retired Apple products from the last two decades. Courtesy of Wired, we find nine of the least favorably received products in the Apple portfolio. Pictured here, the QuickTake Camera: Life Span: 1994 – 1997 Back in 1994, Apple was actually at the forefront of digital photography. The QuickTake Camera’s photos (640 x 480 at 0.3 megapixels) were borderline unusable for anything other than your Geocities homepage. But technology has to start somewhere. Still, Apple killed the line after just three years. And while the iPhone and other smartphones have replaced most people’s digital cameras, Apple could have had a reaped the benefits of the digital point-and-shoot salad years. 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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• Hundred Zeros Catalogs Current Free Best-Sellers on Amazon

  - by Jason Fitzpatrick

  If you’re looking for some free entertainment (and who isn’t?), Hundred Zeros catalogs the current free best selling ebooks on Amazon. Visit, search, and enjoy some new books without spending a dime. Courtesy of Amit Agarwal from Digital Inspiration, Hundred Zeros catalogs piles of free Kindle books. You can browse the front page for the current top books, browse by category, or search by topic in the sidebar. When you find a book you like just click through to Amazon and send to your Kindle or Cloud Reader. Hit up the link below to start searching. Hundred Zeros HTG Explains: What Is Two-Factor Authentication and Should I Be Using It? HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux

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• Build a LEGO Creation without Leaving Your Cube

  - by Jason Fitzpatrick

  Just because you’re stuck at your desk doesn’t mean you can’t sneak in a little fun. At BuildWithChrome you can slap together virtual LEGO bricks with ease. The site, a collaboration between Google and LEGO, shows you a massive map of Australia and New Zealand covered in thousands of LEGO base plates. Zoom in, select a base plate, and get building. The block selection is fairly limited (you can work with the kind of blocks you’d find in a generic LEGO brick pack) but it’s still quite a bit of fun. When I took it for a test drive, I started simple by building a house-like structure: With the addition of a few more pieces it would be possible to pull off the wizard shop my wife and daughter just built: How to Banish Duplicate Photos with VisiPic How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It?

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• My Last "Catch-Up" Post for 2010 Content

  - by KKline

  I did a lot of writing in 2010. Unfortunately, I didn't do a good job of keeping all of that writing equally distributed throughout all of the channels where I'm active. So here are a few more posts from my blog, put on-line during the months of November and December 2010, that I didn't get posted here on SQLBlog.com: 1. It's Time to Upgrade! So many of my customers and many of you, dear readers, are still on SQL Server 2005. Join Kevin Kline , SQL Server MVP and SQL Server Technology Strategist...(read more)

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• How would I go about measuring the impact an article has on the internet?

  - by Jimbo Mombasa

  For an application of mine, I analyze the sentiment of articles, using NLTK, to display sentiment trends. But right now all articles weigh the same amount. This does not show a very accurate picture because some articles have a higher impact on the internet than others. For example, a blog post from some unknown blog should not weigh the same amount as an article from the New York Times. How can I determine their impact?

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• Value Not Updating? Check for Caching!

  - by Ken Cox [MVP]

  Here’s today’s dumb mistake: A value that was supposedly updated by a routine on one page, wasn’t changing on another ASP.NET screen. I carefully traced the progress of the update and everything looked right – all the way to the database. After puzzling over why the value wouldn’t show correctly on the ASP.NET grid, it finally dawned on me: <%@ OutputCache Duration="30" VaryByParam="none" %> Ouch! To improve efficiency, I had told the page to cache the output for 30 seconds...(read more)

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• "Siebel2FusionCRM Integration" solution by ec4u (D)

  - by Richard Lefebvre

  ec4u, a CRM System Integration leader based in Germany and Switzerland, and an historical Oracle/Siebel partner, offers a complete "Siebel2FusionCRM Integration" solution, based on tools methodology and services. ec4u Siebel2FusionCRM Integration solution's main objectives are: Integration between Siebel (on-premise) and Fusion CRM / Marketing (“in the cloud”) Accounts, Contacts and Addresses are maintained by Sales in Siebel CRM and synchronized in real-time into Fusion CRM / Marketing CDM Processing ensures clean data for marketing campaigns (validation and deduplication) Create E-Mail marketing campaigns and newsletters in Fusion The solution features: Upsert processes figure out what information needs to be updated, inserted or terminated (deleted). However, as Siebel is the data master, it is still a one-way synchronization. Handle deleted or nullified information by terminating them in Fusion CRM (set start and end date to define the validity period) Initial load and real-time synchronization use the same processes Invocations/Operations can be repeated due to no transactional support from Fusion web services Tagging sub entries in case of 1 to N mapping (Example: Telephone number is one simple field in Siebel but in Fusion you can have multiple telephone numbers in a sub table) E-Mail-Notification in case of any error (containing error message, instance number, detailed payload) Schematron Validation Interested? Looking for more details or a partnership with ec4u for a "Siebel2FusionCRM Integration" project? Contact: Gregor Bublitz, Director Expert Services ([email protected])

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• June 23, 1983: First Successful Test of the Domain Name System [Geek History]

  - by Jason Fitzpatrick

  Nearly 30 years ago the first Domain Name System (DNS) was tested and it changed the way we interacted with the internet. Nearly impossible to remember number addresses became easy to remember names. Without DNS you’d be browsing a web where numbered addresses pointed to numbered addresses. Google, for example, would look like http://209.85.148.105/ in your browser window. That’s assuming, of course, that a numbers-based web every gained enough traction to be popular enough to spawn a search giant like Google. How did this shift occur and what did we have before DNS? From Wikipedia: The practice of using a name as a simpler, more memorable abstraction of a host’s numerical address on a network dates back to the ARPANET era. Before the DNS was invented in 1983, each computer on the network retrieved a file called HOSTS.TXT from a computer at SRI. The HOSTS.TXT file mapped names to numerical addresses. A hosts file still exists on most modern operating systems by default and generally contains a mapping of the IP address 127.0.0.1 to “localhost”. Many operating systems use name resolution logic that allows the administrator to configure selection priorities for available name resolution methods. The rapid growth of the network made a centrally maintained, hand-crafted HOSTS.TXT file unsustainable; it became necessary to implement a more scalable system capable of automatically disseminating the requisite information. At the request of Jon Postel, Paul Mockapetris invented the Domain Name System in 1983 and wrote the first implementation. The original specifications were published by the Internet Engineering Task Force in RFC 882 and RFC 883, which were superseded in November 1987 by RFC 1034 and RFC 1035.Several additional Request for Comments have proposed various extensions to the core DNS protocols. Over the years it has been refined but the core of the system is essentially the same. When you type “google.com” into your web browser a DNS server is used to resolve that host name to the IP address of 209.85.148.105–making the web human-friendly in the process. Domain Name System History [Wikipedia via Wired] What is a Histogram, and How Can I Use it to Improve My Photos?How To Easily Access Your Home Network From Anywhere With DDNSHow To Recover After Your Email Password Is Compromised

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• WouldISurviveANuke Assesses Your Distance From Nuclear War Strike Sites

  - by Jason Fitzpatrick

  WouldISurviveANuke is a morbid Google Maps mashup that plots out the effective radius of nuclear weapons on major metropolitan areas, your distance from them, and your chances of survival. Visit the site, plug in your zipcode, and set the parameters (how big of a nuclear weapon and how large the nearest target city needs to be) to find out if you’re in the blast radius. We plugged in a downtown address in Detroit, MI. The verdict? Neither we nor the cockroaches will be coming out alive. If you plug in a location far enough away from the direct blast radius you’ll also get a quality of life report that spells out the effects of a local nuclear strike. As far as startling anti-nuclear proliferation arguments go, WouldISurviveANuke is an effective and interactive demonstration. Hit up the link below to try it out. WouldISurviveANuke [via Y! Tech] How to Run Android Apps on Your Desktop the Easy Way HTG Explains: Do You Really Need to Defrag Your PC? Use Amazon’s Barcode Scanner to Easily Buy Anything from Your Phone

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• Game of Thrones Style Sigils for Video Games

  - by Jason Fitzpatrick

  What would the video game families of the Mushroom Kingdom, Hyrule, and more look like if they were represented by Game of Thrones style sigils? Dorkly shows us the House of Mario, Link, and more. Hit up the link below to check out the imagined sigils for a variety of video games families–if you’re in the mood for wallpapers based on the actual Game of Thrones families, makes sure to check out the Extras section for the show on HBO.com. Game of Thrones House Sigils for Video Game Families [via Neatorama] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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• Can anyone do anything about the spam here on weblogs.asp.net?

  - by Chris Hammond

  If there anyone out there who can do something about the spam here on weblogs.asp.net? Perhaps we could get some new software here that we could use to blog with? The old software barely works in Chrome (I can't see the rich text editor at this point), and lately the notification emails for Comments (which are mostly spam anyways) are pointing to http://weblogs.aspnet05.orcsweb.com which tries to get you to login with https://weblogs.aspnet05.orcsweb.com/ Anyone still maintaining this place?...(read more)

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• Modded Portal Gun Levitates a Companion Cube [Video]

  - by Jason Fitzpatrick

  This cleverly designed Portal gun prop levitates a model Companion Cube; the whole setup just begs to be paired with a Halloween costume. Courtesy of Caleb over at Hack A Day: I was out to lunch with a couple friends, brainstorming ideas for fun projects when one of them says “Wouldn’t it be cool if we could build a working gravity gun?”. We all immediately concurred that while it would in fact be cool, it is also a silly proposition. However, only a few seconds later, I realized we could do a display piece that emulated this concept very easily. Floating magnetic globes have been around for quite some time. I determined I would tear the guts out of a stock floating globe and mount it on a portal gun, since they’re easier to find than a gravity gun. I would also build a custom companion cube to be the correct size and weight necessary. Watch the video above and then check out the link below for more information on the build. HTG Explains: What is the Windows Page File and Should You Disable It? How To Get a Better Wireless Signal and Reduce Wireless Network Interference How To Troubleshoot Internet Connection Problems

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• Storing and analyzing rock climbing difficulty

  - by Zonedabone

  I'm working on a WordPress plugin to manage rock climbing data, and I need to think of a way to store rock climbing grades from all of the different systems in a unified way. There are many different systems, all of which have some numerical system. A comparison of all the systems: http://en.wikipedia.org/wiki/Grade_(climbing)#Comparison_tables Is there some unified way that I can store and analyze these, or do I just need to assign numbers to them all and call it a day? My current plan is to save the score type and then assign each score a numerical value, which I can then use to compare and graph them.

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• DIY Mini-Studio Is a Sturdy and Cheap Photography Platform

  - by Jason Fitzpatrick

  Most DIY table top studios/light tents are designed to be packed down–this one is a permanent and sturdy fixture with a nice smooth cyclorama background. Courtesy of DIYer Nick Britsky, this stand-alone mini-studio features a nice solid frame for attaching lighting, flashes, and diffusion panels as well as a solid and smooth cyclorama-style background. Hit up the link below to see pictures of the build in progress, Nick’s solution for the background, and the Sketchup files so you can whip one up for your basement. DIY Mini Photo Studio [via Make] HTG Explains: What The Windows Event Viewer Is and How You Can Use It HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows?

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• Toronto SharePoint Camp 2011 - Thank-you!

  - by erobillard

  The 5th Annual Toronto SharePoint Camp was last Saturday and it was another terrific success. Thanks to the TSPUG executive committee and the small army of volunteers who made it happen, and to the smiling faces of this year's 200+ attendees for making it all worthwhile. BIG Congratulations to the recipient of our first ever Toronto SharePoint Community Champion Award : Brian Lalancette . Brian was nominated by members of TSPUG and selected from all nominees by the TSPUG Executive for his tireless...(read more)

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• How Fiber Optic Cables Are Made and Laid Across the Sea [Science]

  - by Jason Fitzpatrick

  We don’t know about you but yesterday’s video about how fiber optic cables work just made us more curious. Check out how the cables are made and laid across the sea. In the above video we see how fiber optic strands are manufactured, including how the draw tower mentioned in yesterday’s video works. Once the strands are manufactured, where do they go and how are they used? In the video below we see Alcatel-Lucent’s Ile de Sein, one of the largest and most powerful cable laying ships in the world. Check out the video to see cable storage wells that look like small stadiums. Finding out how the cables are made and what kind of planning and machinery it takes to lay them across the ocean is just as interesting as how they work. How It’s Made: Fiber Optics [YouTube] Undersea Cable [YouTube] What is a Histogram, and How Can I Use it to Improve My Photos?How To Easily Access Your Home Network From Anywhere With DDNSHow To Recover After Your Email Password Is Compromised

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• Free Virtual Developer Day: Oracle Fusion Development on July, 10th

  - by Lionel Dubreuil

  Simpler Java Development with Oracle ADF and Fusion Middleware. Join a free online developer day where you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle WebCenter, Business Intelligence, BPM and more! Online seminars, hands-on lab and live chats with our technical staff is available directly from your computer.  Register now and join us on July 10th: https://oracle.6connex.com/portal/fusiondev/login?langR=en_US

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• Free Virtual Developer Day: Oracle Fusion Development on July, 10th

  - by Lionel Dubreuil

  Simpler Java Development with Oracle ADF and Fusion Middleware. Join a free online developer day where you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle WebCenter, Business Intelligence, BPM and more! Online seminars, hands-on lab and live chats with our technical staff is available directly from your computer.  Register now and join us on July 10th: https://oracle.6connex.com/portal/fusiondev/login?langR=en_US

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• Classic UFO Identification Chart from March 1967 [Retro Image]

  - by Asian Angel

  If you love classic sci-fi goodness, then you will definitely enjoy looking through the various ‘alien’ starcraft featured in this classic chart from yesteryear! View the Full-Size Version (914*1280 pixels) UFO Identification Chart – Stargods Blog [via Cheezburger.com] Java is Insecure and Awful, It’s Time to Disable It, and Here’s How What Are the Windows A: and B: Drives Used For? HTG Explains: What is DNS?

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