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• Oracle Excellence Awards 2012

  - by A&C Redaktion

  Spezialisierte Partner können sich ab sofort bis 29. Juni als „Specialized Partner of the Year“ bewerben. Damit honoriert Oracle diejenigen OPN Partner in EMEA, die sich mithilfe der Spezialisierung besonders ausgezeichnet haben, sei es durch einen hohen Mehrwert für deren Endkunden oder innovativen Lösungen und Services. Voraussetzung für eine Bewerbung ist mindestens eine abgeschlossene Spezialisierung in diesen sieben Kategorien: Specialized Partner of the Year: Database Specialized Partner of the Year: Applications Specialized Partner of the Year: Middleware Specialized Partner of the Year: Industry Specialized Partner of the Year: Oracle Accelerate Specialized Partner of the Year: Servers and Storage Systems Specialized Partner of the Year: Oracle on Oracle Der Gewinner eines “Specialized Partner of the Year” EMEA Awards erhält 5.000 US-Dollar MDF und vielfältige Möglichkeiten, sich in Szene zu setzen. Wie auch im letzten Jahr wird der Award wieder auf der Oracle OpenWorld in San Francisco überreicht. Interviews, Videos, Werbung, Berichte im Oracle Magazine und ein kostenloser Konferenzpass sind natürlich inklusive. Wie immer, gilt die Bewerbung für den EMEA-Award gleichzeitig als Bewerbung für den deutschen Partner-Award 2012, der auf dem Oracle Partner Day (im Herbst nach der OpenWorld) verliehen wird. Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Die Nominierung Ihres erfolgreichen Projektes muss diesmal hier auf Englisch eingereicht werden, da eine internationale Jury entscheidet. Beschreiben Sie Ihr Projekt so ausführlich wie möglich, damit sich die Juroren ein gutes Bild Ihrer Leistungen und Services machen können. Wenn Sie hierbei Unterstützung benötigen, fragen Sie einfach Ihren Channel Manager. Denn: Je aussagekräftiger Ihre Unterlagen sind, desto höher ist Ihre Chance zu gewinnen! Alle Informationen zu den diesjährigen Awards finden Sie auf der Oracle Excellence Awards Website. Wir drücken Ihnen die Daumen!

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• Oracle Excellence Awards 2012

  - by A&C Redaktion

  Spezialisierte Partner können sich ab sofort bis 29. Juni als „Specialized Partner of the Year“ bewerben. Damit honoriert Oracle diejenigen OPN Partner in EMEA, die sich mithilfe der Spezialisierung besonders ausgezeichnet haben, sei es durch einen hohen Mehrwert für deren Endkunden oder innovativen Lösungen und Services. Voraussetzung für eine Bewerbung ist mindestens eine abgeschlossene Spezialisierung in diesen sieben Kategorien: Specialized Partner of the Year: Database Specialized Partner of the Year: Applications Specialized Partner of the Year: Middleware Specialized Partner of the Year: Industry Specialized Partner of the Year: Oracle Accelerate Specialized Partner of the Year: Servers and Storage Systems Specialized Partner of the Year: Oracle on Oracle Der Gewinner eines “Specialized Partner of the Year” EMEA Awards erhält 5.000 US-Dollar MDF und vielfältige Möglichkeiten, sich in Szene zu setzen. Wie auch im letzten Jahr wird der Award wieder auf der Oracle OpenWorld in San Francisco überreicht. Interviews, Videos, Werbung, Berichte im Oracle Magazine und ein kostenloser Konferenzpass sind natürlich inklusive. Wie immer, gilt die Bewerbung für den EMEA-Award gleichzeitig als Bewerbung für den deutschen Partner-Award 2012, der auf dem Oracle Partner Day (im Herbst nach der OpenWorld) verliehen wird. Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Die Nominierung Ihres erfolgreichen Projektes muss diesmal hier auf Englisch eingereicht werden, da eine internationale Jury entscheidet. Beschreiben Sie Ihr Projekt so ausführlich wie möglich, damit sich die Juroren ein gutes Bild Ihrer Leistungen und Services machen können. Wenn Sie hierbei Unterstützung benötigen, fragen Sie einfach Ihren Channel Manager. Denn: Je aussagekräftiger Ihre Unterlagen sind, desto höher ist Ihre Chance zu gewinnen! Alle Informationen zu den diesjährigen Awards finden Sie auf der Oracle Excellence Awards Website. Wir drücken Ihnen die Daumen!

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• Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

  - by Christina McKeon

  What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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• Retail in New York - a walk down 5th Avenue

  - by sarah.taylor(at)oracle.com

  It's the week of the NRF Big Show and all eyes in the retail industry are on New York. The Big Apple is famous for Big Retail -with a proliferation of incredibly iconic stores. The environment is exciting and familiar even to people visiting this small island for the first time. Most of us have travelled down Fifth Avenue watching movies and TV even if we have never set foot on American soil. I find it one of the most exciting retail cities in the world and I am thrilled this year to be here with so many of Oracle's International retail customers who are joining us for the Retail Exchange. The Oracle program brings retailers from all over the planet together to share ideas and be inspired by New York retail and the NRF event. The show celebrates its 100th year in 2011 and New York itself has been recognized globally as the capital of innovative retail for just as long.  Fifth Avenue is where many global brands have placed their flagship stores, and businesses are in constant competition to set themselves apart from their competitors - both in the store and from the street.  These flag ship retail destinations present what today's customers are finding most exciting and delightful about retail. For the tourist market, they may only visit these stores once, but the impression that a trip to a flagship store leaves with a customer can last a lifetime.  One of the stores that is currently turning heads on Fifth Avenue is Hollister, sister brand to Abercrombie and Fitch, which has filled its shop front with a massive live video (and audio) feed of surfers on the beach in California.  To complete the effect, they also have troughs of water in front of the video screens to bring the sea to the street.  And this isn't the only kind of surfing that retailers are considering today and multi-channel retail is a hot topic that all of the retailers joining the Retail Exchange are considering.   The rest of the world looks to the brands along Fifth Avenue for inspiration - how they take advantage of new opportunities, how they set themselves apart from their competitors and how they keep their products fresh and desirable. With these inspiring pioneers in New York, it's little wonder that NRF's Big Show is so popular, and that New York is viewed as one of the retail capitals of the world. It is a pleasure to be here with so many of the world's greatest international retailers.

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• TalkTalk Business Succeeds with Engaging Conversations on an Eloqua platform

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 “Everybody from online, CRM and data, channel management, communications, and content had to pull together to deliver one campaign and Eloqua was the glue that held it all together.” says Paul Higgins, Marketing Director, TalkTalk Business (UK, telco) in this 2'23 video. Challenges Nurturing multiple sales channels with very diverse customers. Generating leads qualified to a very high standard. Engaging a fatigued and apathetic target audience. Positioning the brand as industry thought leaders. Solutions “What’s Your Business Grade?” campaign Eloqua automated email nurture strategy Eloqua Partner Network – Stein IAS Results ROI of 20:1. 40% uplift in sales opportunities in the smaller end with a 25% reduction in costs. 20–25% increase in sales qualified leads for mid-market, corporate, and enterprise customer sets. Open rate highs of 61.84% and click to open highs of 15.97%. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• 6 Ways to Modernize Your Customer Experience

  - by Mike Stiles

  If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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• HDMI sound gone, can't figure out how to turn it back on

  - by Oli

  I have had an Acer Revo box as a media centre for a while. I recently installed Ubuntu Server (10.10) on it and polished it up with nodm (one of the most simple ways to launch an X session) and installed boxee. It's been working fine for over a month. It's just running ALSA. I've had problems with PulseAudio/Boxee/HDMI before so I wanted to keep it simple. And that worked. It pushed both PCM and digital (AAC and various Dolby codecs) over HDMI perfectly. But I restarted it the other day after mucking around with some nfs configuration and now there isn't any sound. The hardware is an ION chipset. Nvidia 9400M graphics with Nvidia MCP79/7A audio. One thing I have noticed is there doesn't appear to be any sign of a IEC958 device. A traditional fix in the past for fresh installs has been to load alsamixer, find the IEC device and toggle its mute but I can't. I'm certain this used to represent the HDMI output. It just doesn't seem to exist any more unless I run sudo alsa-utils restart while boxee is running, when I see it in an error message: * Shutting down ALSA... [ OK ] * Setting up ALSA... * warning: 'alsactl restore' failed with error message 'alsactl: set_control:1388: Cannot write control '2:0:0:IEC958 Playback Default:0' : Operation not permitted'... ...done. When nodm (and thus boxee) aren't running, I don't see this error but alsamixer still doesn't show the IEC channel. aplay -l gives: card 0: NVidia [HDA NVidia], device 0: ALC662 rev1 Analog [ALC662 rev1 Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0] Subdevices: 0/1 Subdevice #0: subdevice #0 Its section in lshw reads: *-multimedia description: Audio device product: MCP79 High Definition Audio vendor: nVidia Corporation physical id: 8 bus info: pci@0000:00:08.0 version: b1 width: 32 bits clock: 66MHz capabilities: pm bus_master cap_list configuration: driver=HDA Intel latency=0 maxlatency=5 mingnt=2 resources: irq:22 memory:fae78000-fae7bfff I was running on the stock PAE kernel but now it's running on 2.6.37.1. I upgraded to see if that fixed things; it didn't. I'm considering a reinstall but I hate doing that because a) there's a bit of custom configuration in getting X and Boxee to start on boot and b) I don't know what the problem is. If I reinstall this time, I'll end up doing that every time the sound breaks. I love Ubuntu but I don't want to install it once a month. Is there any way to forcibly reset all alsa settings and restart from scratch (without doing a reinstall)? Any other tips? If you need more information, just ask.

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• Punkten Sie beim Oracle Partner Day 2012!

  - by A&C Redaktion

  DAS (GESCHÄFTS-) FELD IST VORBEREITET. PUNKTEN SIE JETZT! ORACLE PARTNER DAY - 29. OKTOBER 2012 Als Team sind wir gemeinsam top aufgestellt. Mit starken Einzelspielern und perfekt abgestimmter Taktik werden wir das Spiel machen. Was Sie dazu beitragen können? Stichwort Channel: Machen Sie Ihr Spiel!Jeder Treffer zählt auf dem Weg zur Meisterschaft. Agieren Sie deshalb noch variantenreicher. In Zukunft werden Sie das gesamte Portfolio – Software, Hardware und Applications – verkaufen können. An bestehende Kunden. Und an ganz neue Kundengruppen. Die Chancen waren selten so gut wie im Moment. Wie offensiv wollen Sie spielen? Wie ist Ihre Kondition? Unsere Konditionen: sportlich!Wie wertvoll ein gutes Zusammenspiel ist, sehen Sie täglich: Aus vielen guten Einzelprodukten werden ideale Lösungen. In Zukunft haben Sie noch mehr Spielraum, um clever zu kombinieren. Maximize your Potential – das ist Ihr Stichwort für das Geschäftsjahr und unser Motto für den Oracle Partner Day am 29. Oktober 2012 in der Commerzbank Arena in Frankfurt. Und wir machen Sie noch schneller fit: Nutzen Sie unsere Breakout-Sessions und das neue Speed-Dating-Format für direkte Antworten auf Ihre Fragen zu Vertrieb und Produkten. Bleiben Sie am Ball! Mit exzellenten SessionsErleben Sie in den Breakout Sessions, der Expert Zone und der Partner Service Zone, wo Sie punkten können. Wo Sie Abwehrketten souverän und kraftvoll durchbrechen. Was Ihr Kunde wissen will. Und wie Sie in Zukunft noch häufiger als Sieger vom Platz gehen können. Wir liefern Ihnen die entscheidenden Argumente für Kunden, die auf Nachhaltigkeit und Investitionssicherheit setzen. Sie machen den Fitness-Test. Wir zahlen die Testgebühr!Nutzen Sie die Gelegenheit, sich direkt zum OPN Implementation Specialist zu akkreditieren! Melden Sie sich jetzt an zum offiziellen Implementierungstest beim Testcenter Pearson Vue vor Ort beim Oracle Partner Day. Wählen Sie Ihre Fachbereiche Fusion Middleware, Applications, Hardware, Datenbank und gehen Sie als Implementierungsspezialist nach Hause. Wir freuen uns auf Sie! Ihr Christian Werner Senior Director Alliances & Channels Germany P.S.: Hier geht's zur Anmeldung für den Oracle Partner Day. Direkt danach findet der Oracle Day für Endkunden statt. Sie als Partner können natürlich gemeinsam mit Ihren Kunden an dieser Veranstaltung teilnehmen.

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• Punkten Sie beim Oracle Partner Day 2012!

  - by A&C Redaktion

  DAS (GESCHÄFTS-) FELD IST VORBEREITET. PUNKTEN SIE JETZT! ORACLE PARTNER DAY - 29. OKTOBER 2012 Als Team sind wir gemeinsam top aufgestellt. Mit starken Einzelspielern und perfekt abgestimmter Taktik werden wir das Spiel machen. Was Sie dazu beitragen können? Stichwort Channel: Machen Sie Ihr Spiel!Jeder Treffer zählt auf dem Weg zur Meisterschaft. Agieren Sie deshalb noch variantenreicher. In Zukunft werden Sie das gesamte Portfolio – Software, Hardware und Applications – verkaufen können. An bestehende Kunden. Und an ganz neue Kundengruppen. Die Chancen waren selten so gut wie im Moment. Wie offensiv wollen Sie spielen? Wie ist Ihre Kondition? Unsere Konditionen: sportlich!Wie wertvoll ein gutes Zusammenspiel ist, sehen Sie täglich: Aus vielen guten Einzelprodukten werden ideale Lösungen. In Zukunft haben Sie noch mehr Spielraum, um clever zu kombinieren. Maximize your Potential – das ist Ihr Stichwort für das Geschäftsjahr und unser Motto für den Oracle Partner Day am 29. Oktober 2012 in der Commerzbank Arena in Frankfurt. Und wir machen Sie noch schneller fit: Nutzen Sie unsere Breakout-Sessions und das neue Speed-Dating-Format für direkte Antworten auf Ihre Fragen zu Vertrieb und Produkten. Bleiben Sie am Ball! Mit exzellenten SessionsErleben Sie in den Breakout Sessions, der Expert Zone und der Partner Service Zone, wo Sie punkten können. Wo Sie Abwehrketten souverän und kraftvoll durchbrechen. Was Ihr Kunde wissen will. Und wie Sie in Zukunft noch häufiger als Sieger vom Platz gehen können. Wir liefern Ihnen die entscheidenden Argumente für Kunden, die auf Nachhaltigkeit und Investitionssicherheit setzen. Sie machen den Fitness-Test. Wir zahlen die Testgebühr!Nutzen Sie die Gelegenheit, sich direkt zum OPN Implementation Specialist zu akkreditieren! Melden Sie sich jetzt an zum offiziellen Implementierungstest beim Testcenter Pearson Vue vor Ort beim Oracle Partner Day. Wählen Sie Ihre Fachbereiche Fusion Middleware, Applications, Hardware, Datenbank und gehen Sie als Implementierungsspezialist nach Hause. Wir freuen uns auf Sie! Ihr Christian Werner Senior Director Alliances & Channels Germany P.S.: Hier geht's zur Anmeldung für den Oracle Partner Day. Direkt danach findet der Oracle Day für Endkunden statt. Sie als Partner können natürlich gemeinsam mit Ihren Kunden an dieser Veranstaltung teilnehmen.

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• The Nine Cs of Customer Engagement

  - by Michael Snow

  Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• Customer Experience and BPM – From Efficiency to Engagement

  - by Ajay Khanna

  Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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• Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

  - by Richard Lefebvre

  At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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• Ideas for time-keeping in a webbased RPG?

  - by ashy_32bit

  I'm assigned a task of doing the preliminary research stuff for a web-based MMO RPG. Now my buggiest problem here is "web based" vs "MMO RPG". I did some research about time keeping systems and I'm totally confused as how exactly something as real-time as an MMO-RPG can work on some pull-only (unidirectional) platform like HTTP. I know there is also a turn-based alternative to time keeping but can it work in an MMO setting ? EDIT: Take a battle for example, player A (human) wants to attack Player B (also human) in the open. How does it work when when player A issues the "attack" command on player B ? how do I inform player B that he is being attacked ? and then how exactly the battle goes on between the two in an HTTP based communication channel? To my knowledge this is impossible unless you resort to another technology (HTML is 1-way, that is you can just ask server and get response, server can't update you unless being asked to. this is very well-known and simply explained). So I though maybe I can somehow change the whole timekeeping model from real-time to a more non-real-time model (towards a turn based RPG for example) and somehow work around the whole problem of "interactivity". EDIT2: It is not that I don't wanna use any server side technologies. For sure it is not gonna work client-side-only even for the most trivial of the multi-player games, let alone an RPG. So sure there would be a (probably complex) server side component to it (the so called Game Engine I suppose). The problem is not the technology that implements the logic (game mechanics) bits but the communication technology and how it limits the game mechanics abilities (like how real-time or turn based it is gonna be). HTTP is a request-response protocol meaning you get served only if you ask for it (explicitly send a GET or POST request to the server). HTTP server can not inform you if anything of interest happens in the game world unless you refresh the page (as some suggested) or you use some bi-directional tech (totally different animals) like Flash, WebSock, HTML5 etc etc. So maybe the question is: Is it possible to implement a MMORPG using only HTML5/PHP and no periodic page refreshes? if so what would be rules to make it an MMO-RPG? Can't explain it any clearer. Sorry :D

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• ZFS for Database Log Files

  - by user12620111

  I've been troubled by drop outs in CPU usage in my application server, characterized by the CPUs suddenly going from close to 90% CPU busy to almost completely CPU idle for a few seconds. Here is an example of a drop out as shown by a snippet of vmstat data taken while the application server is under a heavy workload. # vmstat 1  kthr      memory            page            disk          faults      cpu  r b w   swap  free  re  mf pi po fr de sr s3 s4 s5 s6   in   sy   cs us sy id  1 0 0 130160176 116381952 0 16 0 0 0 0  0  0  0  0  0 207377 117715 203884 70 21 9  12 0 0 130160160 116381936 0 25 0 0 0 0 0  0  0  0  0 200413 117162 197250 70 20 9  11 0 0 130160176 116381920 0 16 0 0 0 0 0  0  1  0  0 203150 119365 200249 72 21 7  8 0 0 130160176 116377808 0 19 0 0 0 0  0  0  0  0  0 169826 96144 165194 56 17 27  0 0 0 130160176 116377800 0 16 0 0 0 0  0  0  0  0  1 10245 9376 9164 2  1 97  0 0 0 130160176 116377792 0 16 0 0 0 0  0  0  0  0  2 15742 12401 14784 4 1 95  0 0 0 130160176 116377776 2 16 0 0 0 0  0  0  1  0  0 19972 17703 19612 6 2 92  14 0 0 130160176 116377696 0 16 0 0 0 0 0  0  0  0  0 202794 116793 199807 71 21 8  9 0 0 130160160 116373584 0 30 0 0 0 0  0  0 18  0  0 203123 117857 198825 69 20 11 This behavior occurred consistently while the application server was processing synthetic transactions: HTTP requests from JMeter running on an external machine. I explored many theories trying to explain the drop outs, including: Unexpected JMeter behavior Network contention Java Garbage Collection Application Server thread pool problems Connection pool problems Database transaction processing Database I/O contention Graphing the CPU %idle led to a breakthrough: Several of the drop outs were 30 seconds apart. With that insight, I went digging through the data again and looking for other outliers that were 30 seconds apart. In the database server statistics, I found spikes in the iostat "asvc_t" (average response time of disk transactions, in milliseconds) for the disk drive that was being used for the database log files. Here is an example:                     extended device statistics     r/s    w/s   kr/s   kw/s wait actv wsvc_t asvc_t  %w  %b device     0.0 2053.6    0.0 8234.3  0.0  0.2    0.0    0.1   0  24 c3t60080E5...F4F6d0s0     0.0 2162.2    0.0 8652.8  0.0  0.3    0.0    0.1   0  28 c3t60080E5...F4F6d0s0     0.0 1102.5    0.0 10012.8  0.0  4.5    0.0    4.1   0  69 c3t60080E5...F4F6d0s0     0.0   74.0    0.0 7920.6  0.0 10.0    0.0  135.1   0 100 c3t60080E5...F4F6d0s0     0.0  568.7    0.0 6674.0  0.0  6.4    0.0   11.2   0  90 c3t60080E5...F4F6d0s0     0.0 1358.0    0.0 5456.0  0.0  0.6    0.0    0.4   0  55 c3t60080E5...F4F6d0s0     0.0 1314.3    0.0 5285.2  0.0  0.7    0.0    0.5   0  70 c3t60080E5...F4F6d0s0 Here is a little more information about my database configuration: The database and application server were running on two different SPARC servers. Storage for the database was on a storage array connected via 8 gigabit Fibre Channel Data storage and log file were on different physical disk drives Reliable low latency I/O is provided by battery backed NVRAM Highly available: Two Fibre Channel links accessed via MPxIO Two Mirrored cache controllers The log file physical disks were mirrored in the storage device Database log files on a ZFS Filesystem with cutting-edge technologies, such as copy-on-write and end-to-end checksumming Why would I be getting service time spikes in my high-end storage? First, I wanted to verify that the database log disk service time spikes aligned with the application server CPU drop outs, and they did: At first, I guessed that the disk service time spikes might be related to flushing the write through cache on the storage device, but I was unable to validate that theory. After searching the WWW for a while, I decided to try using a separate log device: # zpool add ZFS-db-41 log c3t60080E500017D55C000015C150A9F8A7d0 The ZFS log device is configured in a similar manner as described above: two physical disks mirrored in the storage array. This change to the database storage configuration eliminated the application server CPU drop outs: Here is the zpool configuration: # zpool status ZFS-db-41   pool: ZFS-db-41  state: ONLINE  scan: none requested config:         NAME                                     STATE         ZFS-db-41                                ONLINE           c3t60080E5...F4F6d0  ONLINE         logs           c3t60080E5...F8A7d0  ONLINE Now, the I/O spikes look like this:                     extended device statistics                  r/s    w/s   kr/s   kw/s wait actv wsvc_t asvc_t  %w  %b device     0.0 1053.5    0.0 4234.1  0.0  0.8    0.0    0.7   0  75 c3t60080E5...F8A7d0s0                     extended device statistics                  r/s    w/s   kr/s   kw/s wait actv wsvc_t asvc_t  %w  %b device     0.0 1131.8    0.0 4555.3  0.0  0.8    0.0    0.7   0  76 c3t60080E5...F8A7d0s0                     extended device statistics                  r/s    w/s   kr/s   kw/s wait actv wsvc_t asvc_t  %w  %b device     0.0 1167.6    0.0 4682.2  0.0  0.7    0.0    0.6   0  74 c3t60080E5...F8A7d0s0     0.0  162.2    0.0 19153.9  0.0  0.7    0.0    4.2   0  12 c3t60080E5...F4F6d0s0                     extended device statistics                  r/s    w/s   kr/s   kw/s wait actv wsvc_t asvc_t  %w  %b device     0.0 1247.2    0.0 4992.6  0.0  0.7    0.0    0.6   0  71 c3t60080E5...F8A7d0s0     0.0   41.0    0.0   70.0  0.0  0.1    0.0    1.6   0   2 c3t60080E5...F4F6d0s0                     extended device statistics                  r/s    w/s   kr/s   kw/s wait actv wsvc_t asvc_t  %w  %b device     0.0 1241.3    0.0 4989.3  0.0  0.8    0.0    0.6   0  75 c3t60080E5...F8A7d0s0                     extended device statistics                  r/s    w/s   kr/s   kw/s wait actv wsvc_t asvc_t  %w  %b device     0.0 1193.2    0.0 4772.9  0.0  0.7    0.0    0.6   0  71 c3t60080E5...F8A7d0s0 We can see the steady flow of 4k writes to the ZIL device from O_SYNC database log file writes. The spikes are from flushing the transaction group. Like almost all problems that I run into, once I thoroughly understand the problem, I find that other people have documented similar experiences. Thanks to all of you who have documented alternative approaches. Saved for another day: now that the problem is obvious, I should try "zfs:zfs_immediate_write_sz" as recommended in the ZFS Evil Tuning Guide. References: The ZFS Intent Log Solaris ZFS, Synchronous Writes and the ZIL Explained ZFS Evil Tuning Guide: Cache Flushes ZFS Evil Tuning Guide: Tuning ZFS for Database Performance

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• Problem upgrading 11.04

  - by Krazy_Kaos

  I've been trying to upgrade my ubuntu 11.04 desktop computer, but when I click on the ugrade button: I get this error: I've tryied to change my repositories, but it changes nothing in the error((on the "setting new software channel"). Can someone point me in the right direction? This is my sources.list: # deb http://ppa.launchpad.net/ailurus/ppa/ubuntu karmic main # disabled on upgrade to karmic # deb-src http://ppa.launchpad.net/ailurus/ppa/ubuntu karmic main # disabled on upgrade to karmic # deb cdrom:[Ubuntu 9.04 _Jaunty Jackalope_ - Release i386 (20090421.3)]/ jaunty main restricted # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to # newer versions of the distribution. deb http://us.archive.ubuntu.com/ubuntu/ natty main restricted multiverse universe ## Major bug fix updates produced after the final release of the ## distribution. deb http://us.archive.ubuntu.com/ubuntu/ natty-updates main restricted multiverse universe ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team. Also, please note that software in universe WILL NOT receive any ## review or updates from the Ubuntu security team. ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu ## team, and may not be under a free licence. Please satisfy yourself as to ## your rights to use the software. Also, please note that software in ## multiverse WILL NOT receive any review or updates from the Ubuntu ## security team. ## Uncomment the following two lines to add software from the 'backports' ## repository. ## N.B. software from this repository may not have been tested as ## extensively as that contained in the main release, although it includes ## newer versions of some applications which may provide useful features. ## Also, please note that software in backports WILL NOT receive any review ## or updates from the Ubuntu security team. deb-src http://pt.archive.ubuntu.com/ubuntu/ jaunty-backports main restricted universe multiverse ## Uncomment the following two lines to add software from Canonical's ## 'partner' repository. ## This software is not part of Ubuntu, but is offered by Canonical and the ## respective vendors as a service to Ubuntu users. deb http://archive.canonical.com/ubuntu natty partner deb-src http://archive.canonical.com/ubuntu natty partner deb http://us.archive.ubuntu.com/ubuntu/ natty-security main restricted multiverse universe deb http://us.archive.ubuntu.com/ubuntu/ natty-proposed restricted main multiverse universe # deb http://deb.torproject.org/torproject.org karmic main # disabled on upgrade to maverick # deb-src http://deb.torproject.org/torproject.org karmic main # disabled on upgrade to maverick deb http://extras.ubuntu.com/ubuntu natty main #Third party developers repository

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• WebLogic Partner Community Newsletter May 2014

  - by JuergenKress

  Dear WebLogic Partner Community member, Registration for the Fusion Middleware Summer Camps 2014 is open – Register asap for one of our bootcamps August 4th – 8th 2014 in Lisbon. Please read details and pre-requisitions careful before you register. We expect that like in the past, the conference will be booked out soon! Thanks to you our WebLogic Specialized Partners Oracle is #1 for Worldwide Market-Share Total Software Revenue in the Application Platform Market Segment for 2013. Want to know why, get the new recipes for Oracle WebLogic 12.1.2. Looking for the right server to run WebLogic – try WebLogic on Oracle Database Appliance 2.9. Want to install WebLogic - Play around with WebLogic Maven Plug-In. Thanks for sharing all the additional WebLogic articles within the community: How to use NodeManager to control WebLogic Servers & Retrieving WebLogic Server Name and Port in ADF Application & Glassfish to WebLogic Migration & Advanced GPIO & Building Robots with Java Embedded & Quick & Dirty How-to Guide: Install GlassFish 4 on Raspberry Pi & New Release: Java Micro Edition (ME) 8. In our Development tool section Frank published Development - Performance and Tuning - Overview in the latest ADF Architecture TV channel. Many of our clients run forms applications, make sure you run it on WebLogic. Thanks for sharing all the additional development tool articles within the community: Using Oracle WebLogic 12c with NetBeans IDE & Consuming SOAP Service & Check Box Support in ADF Query & New release of the ADF EMG Audit Rules & Working with the Array Data Type in a Table & ADF client-side architecture - Select All & Book Review: NetBeans Platform for Beginners See you in Lisbon! To read the complete newsletter please visit http://tinyurl.com/WebLogicNewsMay2014 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Survey: Your Plans for Adopting New Firefox Releases?

  - by Steven Chan (Oracle Development)

  Mozilla is committing to releasing new Firefox versions every six weeks.  Mozilla released Firefox 5 this week.  With this release, Mozilla states that Firefox 4 is End-of-Life and will not receive any additional security updates.  In a comment thread posted on to a Mike Kaply's blog article discussing these new Firefox policies, Asa Dotzler from Mozilla stated: ... Enterprise has never been (and I’ll argue, shouldn’t be) a focus of ours. Until we run out of people who don’t have sysadmins and enterprise deployment teams looking out for them, I can’t imagine why we’d focus at all on the kinds of environments you care so much about.  In a later comment, he added: ... A minute spent making a corporate user happy can better be spent making many regular users happy. I’d much rather Mozilla spending its limited resources looking out for the billions of users that don’t have enterprise support systems already taking care of them. Asa then confirmed that every new Firefox release will put the previous one into End-of-Life: As for John’s concern, “By the time I validate Firefox 5, what guarantee would I have that Firefox 5 won’t go EOL when Firefox 6 is released?” He has the opposite of guarantees that won’t happen. He has my promise that it will happen. Firefox 6 will be the EOL of Firefox 5. And Firefox 7 will be the EOL for Firefox 6.  He added: “You’re basically saying you don’t care about corporations.” Yes, I’m basically saying that I don’t care about making Firefox enterprise friendly. Kev Needham, Channel Manager at Mozilla later stated to PC Mag: The Web and Web browsers continue to evolve rapidly. Mozilla's focus is on providing users with the best Web experience possible, and Firefox needs to evolve at the pace the Web's users and developers expect. By releasing small, focused updates more often, we are able to deliver improved security and stability even as we introduce new features, which is better for our users, and for the Web.We recognize that this shift may not be compatible with a large organization's IT Policy and understand that it is challenging to organizations that have effort-intensive certification polices. However, our development process is geared toward delivering products that support the Web as it is today, while innovating and building future Web capabilities. Tying Firefox product development to an organizational process we do not control would make it difficult for us to continue to innovate for our users and the betterment of the Web.  Your feedback needed for E-Business Suite certifications  Mozilla's new support policy has significant implications for enterprise users of Firefox with Oracle E-Business Suite.  We are reviewing the implications for our certification and support policies for Firefox now.  It would be very helpful if you could let me know about your organisation's plans for Firefox in light of this new information.  Please feel free to drop me a private email, or post a comment here if that's appropriate. 

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• SOA Summit - Oracle Session Replay

  - by Bruce Tierney

  If you think you missed the most recent Integration Developer News (IDN) "SOA Summit" 2013...good news, you didn't.  At least not the replay of the Oracle session titled: Three Solutionsfor Simplifying Cloud/On-Premises Integration As you will see in the reply below, this session introduces Three common reasons for integration complexity: Disparate Toolkits Lack of API Management Rigid, Brittle Infrastructure and then the Three solutions to these challenges: Unify Cloud On-premises Integration Enable Multi-channel Development with API Management Plan for the Unexpected - Future Readiness The last solution on future readiness describes how you can transition from being reactive to new trends, such as the Internet of Things (IoT), by modifying your integration strategy to enable business agility and how to recognize trends through Fast Data event processing ahead of your competition. Oracle SOA Suite customer SFpark's (San Francisco Metropolitan Transit Authority) implementation with API Management is covered as shown in the screenshot to the right This case study covers the core areas of API Management for partners to build their own applications by leveraging parking availability and real-time pricing as well as mobile enablement of data integrated by SOA Suite underneath.  Download the free SFpark app from the Apple and Android app stores to check it out. When looking into the future, the discussion starts with a historical look to better prepare for what comes next.   As shown in the image below, one of the next frontiers after mobile and cloud integration is a deeper level of direct "enterprise to customer" interaction.  Much of this relates to the Internet of Things.  Examples of IoT from the perspective of SOA and integration is also covered in the session. For example, early adopter Turkcell and their tracking of mobile phone users as they move from point A to B to C is shown in the image the right.   As you look into more "smart services" such as Location-Based Services, how "future ready" is your application infrastructure?  . . . Check out the replay by clicking the video image below to learn about these three challenges and solution including how to "future ready" your application infrastructure:

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• Oracle GoldenGate 11gR2 Event Marker System

  - by Doug Reid

  0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Oracle GoldenGate 11gR2 includes a number of refinements to the Event Marker system. Using event markers enables GoldenGate processes to take a defined action based on an event in the data stream. This feature within Oracle GoldenGate simplifies methods to embed specific custom processing in the areas of error handling, alerts, and notification. The event marker system effectively allows for DML driven workflows to be created within GoldenGate and enables customers to craft non-standard processing based on special events. There are a number of supported event actions including: trace, log, checkpoint before, suspend, abort, and several others. With 11gR1 events can now be triggered by DDL operations, plus variables can be passed in and out of the system to shell scripts. Some good use cases for this feature are Automatic switchover to the secondary system during planned outages Better monitoring over source systems’ performance and automated switchover to the standby system in case of an outage with the primary system Automatic switchover from initial load to changed data movement Automatic synchronization of any type of batch processing taking place on both the source and target databases for database consistency Automatic stoppage of the Delivery module to allow end-of-day reporting Finding, tracking, and reporting on transactions that are of interest including the ones that do not have primary keys or transaction record numbers If you would like to see a demo, please visit our youtube channel (http://youtube.com/oraclegoldengate)  To learn more about the new features of Oracle GoldenGate 11gR2 and to ask questions to the PM team, please join us on September 12th  8am or 10am PST for our live webcast. Click here to register.

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• Oracle OpenWorld - Events of Interest

  - by Larry Wake

  I mentioned the "Focus On Oracle Solaris" document the other day, which lists many of the Solaris-related events at Oracle OpenWorld this year; today I thought I'd highlight a few sessions you might find interesting. Monday, October 1st: 4:45 PM - Get Proactive: Best Practices for Maintaining and Upgrading Oracle Solaris (Moscone South 252) This session covers best practices for upgrading and patching and how to take advantage of unique technologies in Oracle Solaris 10 and 11. Learn how to get maximum value from My Oracle Support for both reactive and proactive requirements. Understand the benefits of secure remote access and how Oracle Support experts use collaborative shared sessions combined with Oracle Solaris technologies such as DTrace. Tuesday, October 2nd: 10:15 AM -  How to Increase Performance and Agility with an Open Data Center Fabric (Moscone South 200) If you haven't had a chance to hear about Xsigo Systems, this is a golden opportunity while you're at OpenWorld. Now part of Oracle, Xsigo's network virtualization technology is designed to increase both application performance and management efficiency, through a combination of software-defined network technology and the industry’s fastest fabric, allowing data center to converge Ethernet and Fibre Channel connectivity to a single fabric, to reduce complexity by 70 percent and CapEx by 50 percent while providing more I/O bandwidth to your applications. Wednesday, October 3rd: 10:15 AM - General Session: Oracle Solaris 11 Strategy, Engineering Insights, and Roadmap (Moscone South 103) Markus Flierl, head of Oracle Solaris Core Engineering, will outline the strategy and roadmap for Oracle Solaris,  how Oracle Solaris 11 is being deployed in cloud computing and the unique optimizations in Oracle Solaris 11 for the Oracle stack. The session also offers a sneak peek at the latest technology under development in Oracle Solaris, and what customers can expect to see in the coming updates. Plus, there are several Hands-On Labs: Monday, October 1st: 10:45 AM - 11:45 AM - Reduce Risk with Oracle Solaris Access Control to Restrain Users and Isolate Applications (Marriott Marquis - Salon 14/15) 4:45 PM - 5:45 PM - Managing Your Data with Built-In Oracle Solaris ZFS Data Services in Release 11  (Marriott Marquis - Salon 14/15) Tuesday, October 2nd: 1:15 PM - 2:15 PM - Virtualizing Your Oracle Solaris 11 Environment  (Marriott Marquis - Salon 10/11) Wednesday, October 3rd: 3:30 PM - 4:30 PM - Large-Scale Installation and Deployment of Oracle Solaris 11 (Marriott Marquis - Salon 14/15) There's plenty more--see the "Focus On Oracle Solaris" guide. See you next week in San Francisco!

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• 5.1 surround sound

  - by rocker9455

  Ok, So i've always had trouble with enabling 5.1 in ubuntu. Running 'alsamixer': I have: Master, Heaphones, PCM, Front, Front Mi, Front Mi, Surround, Center All are at 100% Card:HDA Intel Chip:Realtek ALC888 (This is my onboard sound, Its a dell studio, with 7.1 integrated sound) Running "speaker-test -c6 -twav" I only get the front 2 speakers (Right/Left) making any noise. The others make no noise at all. I have no other sound card to use as all my PCI slots are used up. Daemon.conf: ; daemonize = no ; fail = yes ; allow-module-loading = yes ; allow-exit = yes ; use-pid-file = yes ; system-instance = no ; enable-shm = yes ; shm-size-bytes = 0 # setting this 0 will use the system-default, usually 64 MiB ; lock-memory = no ; cpu-limit = no ; high-priority = yes ; nice-level = -11 ; realtime-scheduling = yes ; realtime-priority = 5 ; exit-idle-time = 20 ; scache-idle-time = 20 ; dl-search-path = (depends on architecture) ; load-default-script-file = yes ; default-script-file = ; log-target = auto ; log-level = notice ; log-meta = no ; log-time = no ; log-backtrace = 0 resample-method = speex-float-1 ; enable-remixing = yes ; enable-lfe-remixing = no flat-volumes = no ; rlimit-fsize = -1 ; rlimit-data = -1 ; rlimit-stack = -1 ; rlimit-core = -1 ; rlimit-as = -1 ; rlimit-rss = -1 ; rlimit-nproc = -1 ; rlimit-nofile = 256 ; rlimit-memlock = -1 ; rlimit-locks = -1 ; rlimit-sigpending = -1 ; rlimit-msgqueue = -1 ; rlimit-nice = 31 ; rlimit-rtprio = 9 ; rlimit-rttime = 1000000 ; default-sample-format = s16le ; default-sample-rate = 44100 ; default-sample-channels = 6 ; default-channel-map = front-left,front-right default-fragments = 8 default-fragment-size-msec = 10

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• Dynamic Bind9 + DHCP

  - by AcidRod75

  i have been working on setup a server for my internal network, so far i have a working isc-dhcp-server that can upgrade a chrooted BIND9 (on the same machine), i need to add some static entries on the DNS, so users can resolve the websites that resides in our DMZ. What i had tryed all ready was to modify the /etc/bind/named.conf.local with this info: // // Do any local configuration here // // Consider adding the 1918 zones here, if they are not used in your // organization //include "/etc/bind/zones.rfc1918"; key DHCP_UPDATER { algorithm HMAC-MD5.SIG-ALG.REG.INT; secret "MySuperSecretHash"; (this is not the real value BTW) }; zone "quality.internal" IN { type master; file "/var/lib/bind/quality.internal.db"; allow-update { key DHCP_UPDATER; }; }; zone "0.10.10.in-addr.arpa" { type master; file "/var/lib/bind/rev.10.10.0.in-addr.arpa"; allow-update { key DHCP_UPDATER; }; }; logging { channel query.log { file "/var/log/named/query.log"; severity debug 3; }; category queries { query.log; }; }; --- EOF ---- then i added this 2 entries: zone "ourserver.internal" IN { type master; file "/var/lib/bind/ourserver.internal.db"; }; zone "0.16.172.in-addr.arpa" { type master; file "/var/lib/bind/rev.172.16.0.in-addr.arpa"; }; ---- EOF ---- So.. i created the files ourserver.internal.db and rev.172.16.0.in-addr.arpa placed them BOTH in /var/lib/bind/ and changed the permisions so the bind user can access them, restated the service... when i do a NSLOOKUP www.ourserver.internal i get: Server: 127.0.0.1 Address: 127.0.0.1#53 ** server can't find www.ourserver.internal: NXDOMAIN BUT when i do a reverse lookup.... Server: 127.0.0.1 Address: 127.0.0.1#53 5.0.16.172.in-addr.arpa name = www.ourserver.internal I do not understand what's wrong. Some help with this will save me from installing a new DNS server at the DMZ JUST to host internal site names- TY in advance BTW: the server i'm using has Ubuntu Server 11.10 fully patched.

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• A little gem from MPN&ndash;FREE online course on Architectural Guidance for Migrating Applications to Windows Azure Platform

  - by Eric Nelson

  I know a lot of technical people who work in partners (ISVs, System Integrators etc). I know that virtually none of them would think of going to the Microsoft Partner Network (MPN) learning portal to find some deep and high quality technical content. Instead they would head to MSDN, Channel 9, msdev.com etc. I am one of those people :-) Hence imagine my surprise when i stumbled upon this little gem Architectural Guidance for Migrating Applications to Windows Azure Platform (your company and hence your live id need to be a member of MPN – which is free to join). This is first class stuff – and represents about 4 hours which is really 8 if you stop and ponder :) Course Structure The course is divided into eight modules.  Each module explores a different factor that needs to be considered as part of the migration process. Module 1:  Introduction:  This section provides an introduction to the training course, highlighting the values of the Windows Azure Platform for developers. Module 2:  Dynamic Environment: This section goes into detail about the dynamic environment of the Windows Azure Platform. This session will explain the difference between current development states and the Windows Azure Platform environment, detail the functions of roles, and highlight development considerations to be aware of when working with the Windows Azure Platform. Module 3:  Local State: This session details the local state of the Windows Azure Platform. This section details the different types of storage within the Windows Azure Platform (Blobs, Tables, Queues, and SQL Azure). The training will provide technical guidance on local storage usage, how to write to blobs, how to effectively use table storage, and other authorization methods. Module 4:  Latency and Timeouts: This session goes into detail explaining the considerations surrounding latency, timeouts and how to assess an IT portfolio. Module 5:  Transactions and Bandwidth: This session details the performance metrics surrounding transactions and bandwidth in the Windows Azure Platform environment. This session will detail the transactions and bandwidth costs involved with the Windows Azure Platform and mitigation techniques that can be used to properly manage those costs. Module 6:  Authentication and Authorization: This session details authentication and authorization protocols within the Windows Azure Platform. This session will detail information around web methods of authorization, web identification, Access Control Benefits, and a walkthrough of the Windows Identify Foundation. Module 7:  Data Sensitivity: This session details data considerations that users and developers will experience when placing data into the cloud. This section of the training highlights these concerns, and details the strategies that developers can take to increase the security of their data in the cloud. Module 8:  Summary Provides an overall review of the course.

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• Still prompted for a password after adding SSH public key to a server

  - by Nathan Arthur

  I'm attempting to setup a git repository on my Dreamhost web server by following the "Setup: For the Impatient" instructions here. I'm having difficulty setting up public key access to the server. After successfully creating my public key, I ran the following command: cat ~/.ssh/[MY KEY].pub | ssh [USER]@[MACHINE] "mkdir ~/.ssh; cat >> ~/.ssh/authorized_keys" ...replacing the appropriate placeholders with the correct values. Everything seemed to go through fine. The server asked for my password, and, as far as I can tell, executed the command. There is indeed a ~/.ssh/authorized_keys file on the server. The problem: When I try to SSH into the server, it still asks for my password. My understanding is that it shouldn't be asking for my password anymore. What am I missing? EDIT: SSH -v Log: Macbook:~ michaeleckert$ ssh -v [USER]@[SERVER URL] OpenSSH_6.2p2, OSSLShim 0.9.8r 8 Dec 2011 debug1: Reading configuration data /etc/ssh_config debug1: /etc/ssh_config line 20: Applying options for * debug1: /etc/ssh_config line 53: Applying options for * debug1: Connecting to [SERVER URL] [[SERVER IP]] port 22. debug1: Connection established. debug1: identity file /Users/michaeleckert/.ssh/id_rsa type -1 debug1: identity file /Users/michaeleckert/.ssh/id_rsa-cert type -1 debug1: identity file /Users/michaeleckert/.ssh/id_dsa type -1 debug1: identity file /Users/michaeleckert/.ssh/id_dsa-cert type -1 debug1: Enabling compatibility mode for protocol 2.0 debug1: Local version string SSH-2.0-OpenSSH_6.2 debug1: Remote protocol version 2.0, remote software version OpenSSH_5.5p1 Debian-6+squeeze3 debug1: match: OpenSSH_5.5p1 Debian-6+squeeze3 pat OpenSSH_5* debug1: SSH2_MSG_KEXINIT sent debug1: SSH2_MSG_KEXINIT received debug1: kex: server->client aes128-ctr hmac-md5 none debug1: kex: client->server aes128-ctr hmac-md5 none debug1: SSH2_MSG_KEX_DH_GEX_REQUEST(1024<1024<8192) sent debug1: expecting SSH2_MSG_KEX_DH_GEX_GROUP debug1: SSH2_MSG_KEX_DH_GEX_INIT sent debug1: expecting SSH2_MSG_KEX_DH_GEX_REPLY debug1: Server host key: RSA [STRING OF NUMBERS AND LETTERS SEPARATED BY SEMI-COLONS] debug1: Host ‘[SERVER URL]' is known and matches the RSA host key. debug1: Found key in /Users/michaeleckert/.ssh/known_hosts:2 debug1: ssh_rsa_verify: signature correct debug1: SSH2_MSG_NEWKEYS sent debug1: expecting SSH2_MSG_NEWKEYS debug1: SSH2_MSG_NEWKEYS received debug1: Roaming not allowed by server debug1: SSH2_MSG_SERVICE_REQUEST sent debug1: SSH2_MSG_SERVICE_ACCEPT received debug1: Authentications that can continue: publickey,password debug1: Next authentication method: publickey debug1: Trying private key: /Users/michaeleckert/.ssh/id_rsa debug1: Trying private key: /Users/michaeleckert/.ssh/id_dsa debug1: Next authentication method: password [USER]@[SERVER URL]'s password: debug1: Authentication succeeded (password). Authenticated to [SERVER URL] ([[SERVER IP]]:22). debug1: channel 0: new [client-session] debug1: Requesting [email protected] debug1: Entering interactive session. debug1: Sending environment. debug1: Sending env LANG = en_US.UTF-8 Welcome to [SERVER URL] Any malicious and/or unauthorized activity is strictly forbidden. All activity may be logged by DreamHost Web Hosting. Last login: Sun Nov 3 12:04:21 2013 from [MY IP] [[SERVER NAME]]$

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• Why are my scene's depth values not being written to my DepthStencilView?

  - by dotminic

  I'm rendering to a depth map in order to use it as a shader resource view, but when I sample the depth map in my shader, the red component has a value of 1 while all other channels have a value of 0. The Texture2D I use to create the DepthStencilView is bound with the D3D11_BIND_DEPTH_STENCIL | D3D11_BIND_SHADER_RESOURCE flags, the DepthStencilView has the DXGI_FORMAT_D32_FLOAT format, and the ShaderResourceView's format is D3D11_SRV_DIMENSION_TEXTURE2D. I'm setting the depth map render target, then i'm drawing my scene, and once that is done, I'm the back buffer render target and depth stencil are set on the output merger, and I'm using the depth map shader resource view as a texture in my shader, but the depth value in the red channel is constantly 1. I'm not getting any runtime errors from D3D, and no compile time warning or anything. I'm not sure what I'm missing here at all. I have the impression the depth value is always being set to 1. I have not set any depth/stencil states, and AFAICT depth writing is enabled by default. The geometry is being rendered correctly so I'm pretty sure depth writing is enabled. The device is created with the appropriate debug flags; #if defined(DEBUG) || defined(_DEBUG) deviceFlags |= D3D11_CREATE_DEVICE_DEBUG | D3D11_RLDO_DETAIL; #endif This is how I create my depth map. I've omitted error checking for the sake of brevity D3D11_TEXTURE2D_DESC td; td.Width = width; td.Height = height; td.MipLevels = 1; td.ArraySize = 1; td.Format = DXGI_FORMAT_R32_TYPELESS; td.SampleDesc.Count = 1; td.SampleDesc.Quality = 0; td.Usage = D3D11_USAGE_DEFAULT; td.BindFlags = D3D11_BIND_DEPTH_STENCIL | D3D11_BIND_SHADER_RESOURCE; td.CPUAccessFlags = 0; td.MiscFlags = 0; _device->CreateTexture2D(&texDesc, 0, &this->_depthMap); D3D11_DEPTH_STENCIL_VIEW_DESC dsvd; ZeroMemory(&dsvd, sizeof(dsvd)); dsvd.Format = DXGI_FORMAT_D32_FLOAT; dsvd.ViewDimension = D3D11_DSV_DIMENSION_TEXTURE2D; dsvd.Texture2D.MipSlice = 0; _device->CreateDepthStencilView(this->_depthMap, &dsvd, &this->_dmapDSV); D3D11_SHADER_RESOURCE_VIEW_DESC srvd; srvd.Format = DXGI_FORMAT_R32_FLOAT; srvd.ViewDimension = D3D11_SRV_DIMENSION_TEXTURE2D; srvd.Texture2D.MipLevels = texDesc.MipLevels; srvd.Texture2D.MostDetailedMip = 0; _device->CreateShaderResourceView(this->_depthMap, &srvd, &this->_dmapSRV);

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