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  • T-SQL Tuesday #31 - Logging Tricks with CONTEXT_INFO

    - by Most Valuable Yak (Rob Volk)
    This month's T-SQL Tuesday is being hosted by Aaron Nelson [b | t], fellow Atlantan (the city in Georgia, not the famous sunken city, or the resort in the Bahamas) and covers the topic of logging (the recording of information, not the harvesting of trees) and maintains the fine T-SQL Tuesday tradition begun by Adam Machanic [b | t] (the SQL Server guru, not the guy who fixes cars, check the spelling again, there will be a quiz later). This is a trick I learned from Fernando Guerrero [b | t] waaaaaay back during the PASS Summit 2004 in sunny, hurricane-infested Orlando, during his session on Secret SQL Server (not sure if that's the correct title, and I haven't used parentheses in this paragraph yet).  CONTEXT_INFO is a neat little feature that's existed since SQL Server 2000 and perhaps even earlier.  It lets you assign data to the current session/connection, and maintains that data until you disconnect or change it.  In addition to the CONTEXT_INFO() function, you can also query the context_info column in sys.dm_exec_sessions, or even sysprocesses if you're still running SQL Server 2000, if you need to see it for another session. While you're limited to 128 bytes, one big advantage that CONTEXT_INFO has is that it's independent of any transactions.  If you've ever logged to a table in a transaction and then lost messages when it rolled back, you can understand how aggravating it can be.  CONTEXT_INFO also survives across multiple SQL batches (GO separators) in the same connection, so for those of you who were going to suggest "just log to a table variable, they don't get rolled back":  HA-HA, I GOT YOU!  Since GO starts a new batch all variable declarations are lost. Here's a simple example I recently used at work.  I had to test database mirroring configurations for disaster recovery scenarios and measure the network throughput.  I also needed to log how long it took for the script to run and include the mirror settings for the database in question.  I decided to use AdventureWorks as my database model, and Adam Machanic's Big Adventure script to provide a fairly large workload that's repeatable and easily scalable.  My test would consist of several copies of AdventureWorks running the Big Adventure script while I mirrored the databases (or not). Since Adam's script contains several batches, I decided CONTEXT_INFO would have to be used.  As it turns out, I only needed to grab the start time at the beginning, I could get the rest of the data at the end of the process.   The code is pretty small: declare @time binary(128)=cast(getdate() as binary(8)) set context_info @time   ... rest of Big Adventure code ...   go use master; insert mirror_test(server,role,partner,db,state,safety,start,duration) select @@servername, mirroring_role_desc, mirroring_partner_instance, db_name(database_id), mirroring_state_desc, mirroring_safety_level_desc, cast(cast(context_info() as binary(8)) as datetime), datediff(s,cast(cast(context_info() as binary(8)) as datetime),getdate()) from sys.database_mirroring where db_name(database_id) like 'Adv%';   I declared @time as a binary(128) since CONTEXT_INFO is defined that way.  I couldn't convert GETDATE() to binary(128) as it would pad the first 120 bytes as 0x00.  To keep the CAST functions simple and avoid using SUBSTRING, I decided to CAST GETDATE() as binary(8) and let SQL Server do the implicit conversion.  It's not the safest way perhaps, but it works on my machine. :) As I mentioned earlier, you can query system views for sessions and get their CONTEXT_INFO.  With a little boilerplate code this can be used to monitor long-running procedures, in case you need to kill a process, or are just curious  how long certain parts take.  In this example, I added code to Adam's Big Adventure script to set CONTEXT_INFO messages at strategic places I want to monitor.  (His code is in UPPERCASE as it was in the original, mine is all lowercase): declare @msg binary(128) set @msg=cast('Altering bigProduct.ProductID' as binary(128)) set context_info @msg go ALTER TABLE bigProduct ALTER COLUMN ProductID INT NOT NULL GO set context_info 0x0 go declare @msg1 binary(128) set @msg1=cast('Adding pk_bigProduct Constraint' as binary(128)) set context_info @msg1 go ALTER TABLE bigProduct ADD CONSTRAINT pk_bigProduct PRIMARY KEY (ProductID) GO set context_info 0x0 go declare @msg2 binary(128) set @msg2=cast('Altering bigTransactionHistory.TransactionID' as binary(128)) set context_info @msg2 go ALTER TABLE bigTransactionHistory ALTER COLUMN TransactionID INT NOT NULL GO set context_info 0x0 go declare @msg3 binary(128) set @msg3=cast('Adding pk_bigTransactionHistory Constraint' as binary(128)) set context_info @msg3 go ALTER TABLE bigTransactionHistory ADD CONSTRAINT pk_bigTransactionHistory PRIMARY KEY NONCLUSTERED(TransactionID) GO set context_info 0x0 go declare @msg4 binary(128) set @msg4=cast('Creating IX_ProductId_TransactionDate Index' as binary(128)) set context_info @msg4 go CREATE NONCLUSTERED INDEX IX_ProductId_TransactionDate ON bigTransactionHistory(ProductId,TransactionDate) INCLUDE(Quantity,ActualCost) GO set context_info 0x0   This doesn't include the entire script, only those portions that altered a table or created an index.  One annoyance is that SET CONTEXT_INFO requires a literal or variable, you can't use an expression.  And since GO starts a new batch I need to declare a variable in each one.  And of course I have to use CAST because it won't implicitly convert varchar to binary.  And even though context_info is a nullable column, you can't SET CONTEXT_INFO NULL, so I have to use SET CONTEXT_INFO 0x0 to clear the message after the statement completes.  And if you're thinking of turning this into a UDF, you can't, although a stored procedure would work. So what does all this aggravation get you?  As the code runs, if I want to see which stage the session is at, I can run the following (assuming SPID 51 is the one I want): select CAST(context_info as varchar(128)) from sys.dm_exec_sessions where session_id=51   Since SQL Server 2005 introduced the new system and dynamic management views (DMVs) there's not as much need for tagging a session with these kinds of messages.  You can get the session start time and currently executing statement from them, and neatly presented if you use Adam's sp_whoisactive utility (and you absolutely should be using it).  Of course you can always use xp_cmdshell, a CLR function, or some other tricks to log information outside of a SQL transaction.  All the same, I've used this trick to monitor long-running reports at a previous job, and I still think CONTEXT_INFO is a great feature, especially if you're still using SQL Server 2000 or want to supplement your instrumentation.  If you'd like an exercise, consider adding the system time to the messages in the last example, and an automated job to query and parse it from the system tables.  That would let you track how long each statement ran without having to run Profiler. #TSQL2sDay

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  • Windows Phone 7 Development &ndash; Useful Links

    - by David Turner
    Here are some excellent links for anyone developing for Windows Phone 7: J.D. Meier’s Windows Phone Developer Guidance Map – this is immense.  Also check out the Silverlight version Justin Angel’s site – some really great articles on unlocked roms, automation and Continuous Integration Windows Phone 7 Development Best Practices Wiki Jeff Blankenburg’s 31 days of Windows Phone 7 This post of Links to sample code for Windows Phone Tim Heuers blog, particularly this post of Tips and Tricks Kevin Marshall's blog, particularly the epic WP7 Development Tips Part 1 post Code Samples for Windows Phone on MSDN If you have unlocked your phone for development, then you can use the WPConnect tool to connect to the device rather than using the Zune client.  I found it useful to pin a shortcut to WPConnect in my Start Menu. The Performance Counters displayed when you debug your app on a device are useful for seeing things like frame rate and memory usage, this page on MSDN explains what the numbers mean.  Jeff Blankenburg covers this in more details on his blog I also came across this set of links to tutorials recently which looks very useful. Creating Windows Phone 7 Application and Marketplace Icons: http://expression.microsoft.com/en-us/gg317447.aspx

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  • Fusion Applications Outreach Continues: Europe

    - by mvaughan
    By Misha Vaughan, Applications User Experience The Oracle Applications User Experience team recently completed training in Europe for a select group of Oracle application solution consultants. The goal was to educate them about Oracle's investment in the Fusion User Experience. This group of newly trained Applications User Experience Sales Ambassadors (SAMBA), continues a program of educational outreach about Oracle's investment in usability across the suites. Katie Candland, Director, Applications User Experience, talks about the Fusion User Experience in Munich, Germany, recently. If you would like to hear more about the Fusion User Experience, Oracle's deep investment in this space, and how it extends to our existing product lines including JD Edwards, Siebel, E-Business Suite, and more, feel free to contact us. We can point you to a resource local to your area, including specially trained speakers 

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  • Google I/O 2010 - Building your own Google Wave provider

    Google I/O 2010 - Building your own Google Wave provider Google I/O 2010 - Open source Google Wave: Building your own wave provider Wave 101 Dan Peterson, Jochen Bekmann, JD Zamfirescu Pereira, David LaPalomento (Novell) Learn how to build your own wave service. Google is open sourcing the lion's share of the code that went into creating Google Wave to help bootstrap a network of federated providers. This talk will discuss the state of the reference implementation: the software architecture, how you can plug it into your own use cases -- and how you can contribute to the code and definition of the underlying specification. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 8 0 ratings Time: 59:03 More in Science & Technology

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  • Profiling Startup Of VS2012 &ndash; SpeedTrace Profiler

    - by Alois Kraus
    SpeedTrace is a relatively unknown profiler made a company called Ipcas. A single professional license does cost 449€+VAT. For the test I did use SpeedTrace 4.5 which is currently Beta. Although it is cheaper than dotTrace it has by far the most options to influence how profiling does work. First you need to create a tracing project which does configure tracing for one process type. You can start the application directly from the profiler or (much more interesting) it does attach to a specific process when it is started. For this you need to check “Trace the specified …” radio button and enter the process name in the “Process Name of the Trace” edit box. You can even selectively enable tracing for processes with a specific command line. Then you need to activate the trace project by pressing the Activate Project button and you are ready to start VS as usual. If you want to profile the next 10 VS instances that you start you can set the Number of Processes counter to e.g. 10. This is immensely helpful if you are trying to profile only the next 5 started processes. As you can see there are many more tabs which do allow to influence tracing in a much more sophisticated way. SpeedTrace is the only profiler which does not rely entirely on the profiling Api of .NET. Instead it does modify the IL code (instrumentation on the fly) to write tracing information to disc which can later be analyzed. This approach is not only very fast but it does give you unprecedented analysis capabilities. Once the traces are collected they do show up in your workspace where you can open the trace viewer. I do skip the other windows because this view is by far the most useful one. You can sort the methods not only by Wall Clock time but also by CPU consumption and wait time which none of the other products support in their views at the same time. If you want to optimize for CPU consumption sort by CPU time. If you want to find out where most time is spent you need Clock Total time and Clock Waiting. There you can directly see if the method did take long because it did wait on something or it did really execute stuff that did take so long. Once you have found a method you want to drill deeper you can double click on a method to get to the Caller/Callee view which is similar to the JetBrains Method Grid view. But this time you do see much more. In the middle is the clicked method. Above are the methods that call you and below are the methods that you do directly call. Normally you would then start digging deeper to find the end of the chain where the slow method worth optimizing is located. But there is a shortcut. You can press the magic   button to calculate the aggregation of all called methods. This is displayed in the lower left window where you can see each method call and how long it did take. There you can also sort to see if this call stack does only contain methods (e.g. WCF connect calls which you cannot make faster) not worth optimizing. YourKit has a similar feature where it is called Callees List. In the Functions tab you have in the context menu also many other useful analysis options One really outstanding feature is the View Call History Drilldown. When you select this one you get not a sum of all method invocations but a list with the duration of each method call. This is not surprising since SpeedTrace does use tracing to get its timings. There you can get many useful graphs how this method did behave over time. Did it become slower at some point in time or was only the first call slow? The diagrams and the list will tell you that. That is all fine but what should I do when one method call was slow? I want to see from where it was coming from. No problem select the method in the list hit F10 and you get the call stack. This is a life saver if you e.g. search for serialization problems. Today Serializers are used everywhere. You want to find out from where the 5s XmlSerializer.Deserialize call did come from? Hit F10 and you get the call stack which did invoke the 5s Deserialize call. The CPU timeline tab is also useful to find out where long pauses or excessive CPU consumption did happen. Click in the graph to get the Thread Stacks window where you can get a quick overview what all threads were doing at this time. This does look like the Stack Traces feature in YourKit. Only this time you get the last called method first which helps to quickly see what all threads were executing at this moment. YourKit does generate a rather long list which can be hard to go through when you have many threads. The thread list in the middle does not give you call stacks or anything like that but you see which methods were found most often executing code by the profiler which is a good indication for methods consuming most CPU time. This does sound too good to be true? I have not told you the best part yet. The best thing about this profiler is the staff behind it. When I do see a crash or some other odd behavior I send a mail to Ipcas and I do get usually the next day a mail that the problem has been fixed and a download link to the new version. The guys at Ipcas are even so helpful to log in to your machine via a Citrix Client to help you to get started profiling your actual application you want to profile. After a 2h telco I was converted from a hater to a believer of this tool. The fast response time might also have something to do with the fact that they are actively working on 4.5 to get out of the door. But still the support is by far the best I have encountered so far. The only downside is that you should instrument your assemblies including the .NET Framework to get most accurate numbers. You can profile without doing it but then you will see very high JIT times in your process which can severely affect the correctness of the measured timings. If you do not care about exact numbers you can also enable in the main UI in the Data Trace tab logging of method arguments of primitive types. If you need to know what files at which times were opened by your application you can find it out without a debugger. Since SpeedTrace does read huge trace files in its reader you should perhaps use a 64 bit machine to be able to analyze bigger traces as well. The memory consumption of the trace reader is too high for my taste. But they did promise for the next version to come up with something much improved.

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  • Oracle Applications Guidance for Exalogic

    - by james.bayer
    Exalogic is continuing to help Oracle deliver on the tagline “Hardware and Software – Engineered to Work Together”.  My Oracle Support article ID 1302529.1 was just posted and enumerates various Oracle Applications versions that are recommended for deployment on Exalogic.  Please access the note via My Oracle Support for the details.  These applications currently include: Oracle Applications such as E-Business Suite, Siebel, PeopleSoft Enterprise, and JD Edwards EnterpriseOne Utilities Applications including Mobile Workforce Management, Meter Data Management, and Customer Care and Billing Oracle Retail Applications Merchandising Operations Management and Merchandising Planning & Optimization modules The reference video below offers a great explanation for how Exalogic can be an ideal platform for Oracle software including Oracle Applications.

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  • Maximize Performance and Availability with Oracle Data Integration

    - by Tanu Sood
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Alert: Oracle is hosting the 12c Launch Webcast for Oracle Data Integration and Oracle Golden Gate on Tuesday, November 12 (tomorrow) to discuss the new capabilities in detail and share customer perspectives. Hear directly from customer experts and executives from SolarWorld Industries America, British Telecom and Rittman Mead and get your questions answered live by product experts. Register for this complimentary webcast today and join in the discussion tomorrow. Author: Irem Radzik, Senior Principal Product Director, Oracle Organizations that want to use IT as a strategic point of differentiation prefer Oracle’s complete application offering to drive better business performance and optimize their IT investments. These enterprise applications are in the center of business operations and they contain critical data that needs to be accessed continuously, as well as analyzed and acted upon in a timely manner. These systems also need to operate with high-performance and availability, which means analytical functions should not degrade applications performance, and even system maintenance and upgrades should not interrupt availability. Oracle’s data integration products, Oracle Data Integrator, Oracle GoldenGate, and Oracle Enterprise Data Quality, provide the core foundation for bringing data from various business-critical systems to gain a broader, unified view. As a more advance offering to 3rd party products, Oracle’s data integration products facilitate real-time reporting for Oracle Applications without impacting application performance, and provide ability to upgrade and maintain the system without taking downtime. Oracle GoldenGate is certified for Oracle Applications, including E-Business Suite, Siebel CRM, PeopleSoft, and JD Edwards, for moving transactional data in real-time to a dedicated operational reporting environment. This solution allows the app users to offload the resource-heavy queries to the reporting instance(s), reducing CPU utilization, improving OLTP performance, and extending the lifetime of existing IT assets. In addition, having a dedicated reporting instance with up-to-the-second transactional data allows optimizing the reporting environment and even decreasing costs as GoldenGate can move only the required data from expensive mainframe environments to cost-efficient open system platforms.  With real-time data replication capabilities GoldenGate is also certified to enable application upgrades and database/hardware/OS migration without impacting business operations. GoldenGate is certified for Siebel CRM, Communications Billing and Revenue Management and JD Edwards for supporting zero downtime upgrades to the latest app version. GoldenGate synchronizes a parallel, upgraded system with the old version in real time, thus enables continuous operations during the process. Oracle GoldenGate is also certified for minimal downtime database migrations for Oracle E-Business Suite and other key applications. GoldenGate’s solution also minimizes the risk by offering a failback option after the switchover to the new environment. Furthermore, Oracle GoldenGate’s bidirectional active-active data replication is certified for Oracle ATG Web Commerce to enable geographically load balancing and high availability for ATG customers. For enabling better business insight, Oracle Data Integration products power Oracle BI Applications with high performance bulk and real-time data integration. Oracle Data Integrator (ODI) is embedded in Oracle BI Applications version 11.1.1.7.1 and helps to integrate data end-to-end across the full BI Applications architecture, supporting capabilities such as data-lineage, which helps business users identify report-to-source capabilities. ODI is integrated with Oracle GoldenGate and provides Oracle BI Applications customers the option to use real-time transactional data in analytics, and do so non-intrusively. By using Oracle GoldenGate with the latest release of Oracle BI Applications, organizations not only leverage fresh data in analytics, but also eliminate the need for an ETL batch window and minimize the impact on OLTP systems. You can learn more about Oracle Data Integration products latest 12c version in our upcoming launch webcast and access the app-specific free resources in the new Data Integration for Oracle Applications Resource Center.

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  • Join Gretchen Alarcon In Person for an Oracle HCM Applications Strategy Updates

    - by jay.richey
    How can you benefit from staying current and moving to the latest release of your Oracle HCM applications? Where does Fusion HCM fit in and what do they mean to your existing investments? What does Oracle offer in terms of SaaS for HCM? What is Oracle doing to maintain excellence in your current applications portfolio while innovating in new and creative ways? Join us for an exclusive breakfast briefing where you will have the opportunity to hear about Oracle's current blockbuster releases for HCM: PeopleSoft 9.1 and E-Business Suite 12.1. Take this opportunity to hear about what the latest releases mean to you and learn how organizations like yours are successfully moving forward. Our featured speaker, Gretchen Alarcon, Oracle's Vice President of Fusion HCM Product Strategy will share how Oracle's latest HCM offerings - Fusion HCM and Fusion Talent Management On Demand - can work alongside your Oracle PeopleSoft, E-Business Suite, or JD Edwards HR foundation to show immediate business value. This event promises to provide you with an opportunity to share experiences, best practices, challenges, and successes with fellow business executives. Coming to: Chicago, Minneaoplis, St. Louis

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  • News Flash: Hong Kong Housing Society Improves Governance Control, Reduces Costs by 25%, Speeds up Approval by 30%

    - by Ruma Sanyal
    “We selected Oracle Fusion Middleware for its superior local support, higher performance, availability, reliability, and flexible enterprise architecture to cost-effectively integrate with existing Oracle applications", said Mr. C.W. Miao, Head of Information Technology, Hong Kong Housing Society in a press release today. To address the challenge of frequent downtime during peak periods and increasing cost in maintaining its legacy systems, Hong Kong Housing Society replaced its legacy systems with Oracle's WebLogic Suite, BPM Suite, and the ADF Framework. The Fusion Middleware solutions provide Hong Kong Housing Society with a flexible, reliable and cost-effective enterprise architecture that enables integration with existing Oracle applications including JD Edwards EnterpriseOne and PeopleSoft. The cost savings and performance results clearly demonstrate significant benefits. Read the PR for complete details.

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  • how difficult to add vibration/feedback to a open source driving game

    - by Jonathan Day
    Hi, I'm looking to use SuperTuxKart as a basis for a PhD research project. A key requirement for the game is to provide vibration feedback through the controller (obviously dependant on the controller itself). I don't believe that the game currently includes this feature and I'm trying to get a feel for how big a challenge it would be to add. My background is as a J2EE and PHP developer/architect, so I don't know C++ as such, but am prepared to give it a crack if there are resources and guides to assist, and it's not a herculean task. Alternatively, if you know of any open source games that do include vibration feedback, please feel free to let me know! Preferably the game would be of the style that the player had to navigate a character (or character's vehicle) over a repeatable course/map. TIA, JD

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  • Building a Fusion Applications Ready Foundation

    Designed from the ground-up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Fusion Applications are 100 percent open standards-based business applications that set a new standard for the way we innovate, work and adopt technology. Delivered as a complete suite of modular applications, Fusion Applications work with your existing portfolio to evolve your business to a new level of performance. In this AppCast, part of a special series on Fusion Applications, you will hear how components of Oracle Fusion Middleware, the very same platform that underpins Oracle Fusion Applications, can work with and enhance your Oracle E-Business Suite, Siebel, PeopleSoft, JD Edwards and other application investments. You will learn how you can build a Fusion-ready Applications Foundation and how you prepare your IT and operational skills to use and run Oracle Fusion Applications.

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  • Oracle, Sponsor Officiel de la 24ème Edition du Congrès HR

    - by Louisa Benchekor
    Congrès HR : l’événement phare de la Communauté RH Venez rencontrer les Experts Oracle et découvrir comment l’offre Fusion HCM coexiste avec les offres PeopleSoft, Oracle E-Business Suite, JD Edwards HCM. Participez au rendez-vous incontournable de la fonction RH: votre lieu d'échanges et de décryptage de l'actualité RH un réseau de Décideurs et de Spécialistes une plate-forme pour benchmarker avec 700 homologues Oracle : Sponsor Officiel du Congrès HR Oracle est sponsor de cette nouvelle édition qui se tiendra les 3 & 4 octobre prochain au Pré-Catelan. A cette occasion, Oracle animera une conférence le 4 octobre avec l’un de ses clients, autour de la problématique suivante : Quelles stratégies privilégier dans un contexte d’internationalisation croissante des organisations et de concurrence accrue ? Cliquez ici pour télécharger le programme détaillé des conférences. Plus d’information sur l’événement sur www.congreshr.com.

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  • iSeminar: WebCenter JDEdwards & Siebel Application Integration

    - by kellsey.ruppel(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";}View this iSeminar to see a demonstration of the Oracle WebCenter Suite Integration with JD Edwards and Siebel Enterprise Applications.

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  • Leveraging Existing ERP Systems to Support Environmental Accounting and Reporting

    Organizations globally are faced with a complex set of emissions reporting requirements. Driven by country-specific regulatory mandates as well as stakeholder requests for voluntary reporting, companies are under pressure to provide consistent, transparent and accurate collection, measurement and reporting of energy usage and emissions data. In this podcast, you'll year about how the new Oracle Environmental Accounting and Reporting solution extends the capabilities of Oracle E-Business Suite and JD Edwards Financials to enable organizations to track their greenhouse gas emissions and other environmental data against reduction targets, and to obtain accurate, repeatable and verifiable methodologies for greenhouse gas calculation in accordance with global standards and for both voluntary and legislated emissions reporting schemes.

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  • C2C - Customer 2 Cloud Program

    - by Hartmut Wiese
    What´s in it for partners? A special Webinar for EMEA partners The Blog Entry is referring to this EMEA CRM Community blog entry here. The new Oracle Customer 2 Cloud (C2C) Program offers sizeable CX Cloud business opportunities for our partners into their existing Siebel, Peoplesoft or Oracle eBusiness Suite customers installed base, leveraging financial incentives that allow customers switching part of their On Premises solutions' maintenance fees against Cloud subscriptions from the market leading provider of CX Cloud business solutions. Look at this introduction video to have a first feeling about the C2C program and then join us on Tuesday June 10th at 9am CET (8am UK) to find out how you and your customers can benefit from this program to secure existing Siebel, Peoplesoft or Oracle eBusiness Suite accounts while generating new business opportunities. Register here! added by Hartmut Wiese: JD Edwards is not explicitly mentioned for this program but I also did not found a remark that it is not included.

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  • Les utilisateurs d'iPhones sont les plus satisfaits du marché pour la cinquième année consécutive, selon une étude américaine

    Les utilisateurs d'iPhones sont les plus satisfaits du marché pour la cinquième année consécutive, selon une étude américaine Mise à jour du 17.03.2011 par Katleen Il semblerait que les utilisateurs d'iPhones soient contents, très contents. Pour la cinquième année consécutive, Apple arrive en tête du classement de J.D. Power and Associates, qui mesure le taux de satisfaction des possesseurs de smartphones. L'enquête a en effet interrogé 7300 propriétaires de ce type d'appareils entre juillet et décembre 2010. La firme a la pomme à récolté 795 points (sur un maximum de 1000) de satisfaction, là où Motorola et HTC sont arrivés ex-aequo avec 763 points. Si l'on en croit ces...

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  • Register for the webcast, " Modernizing Applications - The Top IT Project" Wednesday, November 30, 9:00 a.m. PT / 12:00 p.m. ET

    - by Oracle Accelerate for Midsize Companies
      Due to the realities of the 'New Normal' economy, many midsize companies are replacing or upgrading their legacy enterprise applications. Larry Simcox, Sr. Director of the Oracle Accelerate Program Office, will lead a discussion on the 'why' and the 'how' featuring an impressive list of panelists:  Eric Kimberling, President & Chairman, Panorama Consulting Lyle Ekdahl, GVP & General Manager, Oracle's JD Edwards Enterprise Applications Jeanne Lowell, VP, Oracle's E-Business Suite Strategy. Click HERE to register.

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  • ?????????????ERP????????

    - by toshiyuki.sakuramoto
    ????????????????????????????????ERP????? ???????!?????????????? ?????????????????? ?????6??(18:30~20:00)?7??(20:10~21:40)?????&????????? ERP????????????????????????????????????????4?13???????????? ????????? ?1??????????? ?2??ERP?? ?3??????????ERP??? ?4??ERP????????????????? ??? ????14???5???6?? ??·??????????????????????? ? ?????????·????????? ????Oracle??????????ERP?JD Edwars EnterpriseOne?????????????ERP??????????????????? ????????????????????????????? ???8??????????????????

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  • ?Oracle??HCM????Tony Kender???7???

    - by user758881
    Oracle?????Tony Kender,????HCM?????????,??????????????????????? ?: ????????HCM????,???????????? Kender: ?HCM?????????,????????????????Oracle??????????? ?????,?? ERP, Supply Chain, EPM, ? CX,??????,????????????????HCM? ?: ????????????????HCM???? Kender:????,??????????????,?????????????????????????HCM????????——??????????????????????????????????????????????????????HCM???,????????????,?????,?????????,??????????HR?Payroll??? ?: ??????????HCM????,??????? Kende:????????????????,????????,????????????????????????HCM??3??4????5??????????????????????????????????????????,???????????HCM???????????,??????HR??,????????????????????????????????Oracle????????????????HCM?????????????????? ?: Oracle HCM?????????? Kender:???,Oracle?HCM????????HCM???????????????????HCM?,?????????,???????JD Edwards, PeopleSoft ?Oracle E-Business Suite HCM??????????????HCM?????????????,??????????? ?: ??????????Oracle HCM?? Kender:??,?????????????????,???????????Oracle HCM????????????HCM????,??????????????????????IT????????,??????????????????——?????????????????,???????????????????,?? Customer 2 Cloud,?????Oracle HCM on premise???????????Oracle HCM???? ?: ?????????HCM???????? Kender:??,???????????:“?????????????????????????,???????????????????????????????????” Oracle HCM?????????????????????????????,????????????Larry Ellison?Oracle HCM World? keynote ??:“?Facebook?????”? ?: ????????HCM?????,???????????? Kender:????????,????????????????????????????????????????????????????????????????????????????????,????????????????????????????,???????90????????,??????????????Oracle HCM????????????????? ??,????????,???????????????????????????????????????????????,?????????????????????????,???????????????????????Oracle HCM?,??????????????????HCM????????——?????????????????,???on premise ??????????

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  • How to print PCL Directly to the printer? Vb.net VS 2010

    - by Justin
    Good day, I've been trying to upgrade an old Print Program that prints raw pcl directly to the printer. The print program takes a PCL Mask and a PCL Batch Spool File (just pcl with page turn commands, I think) merges them and sends them off to the printer. I'm able to send to the Printer a file stream of PCL but I get mixed results and i do not understand why printing is so difficult under .net. I mean yes there is the PrintDocument class, but to print PCL... Let's just say I'm ready to detach my printer from the network and burn it a live. Here is my class PrintDirect (rather a hybrid class) Imports System Imports System.Text Imports System.Runtime.InteropServices <StructLayout(LayoutKind.Sequential)> _ Public Structure DOCINFO <MarshalAs(UnmanagedType.LPWStr)> _ Public pDocName As String <MarshalAs(UnmanagedType.LPWStr)> _ Public pOutputFile As String <MarshalAs(UnmanagedType.LPWStr)> _ Public pDataType As String End Structure 'DOCINFO Public Class PrintDirect <DllImport("winspool.drv", CharSet:=CharSet.Unicode, ExactSpelling:=False, CallingConvention:=CallingConvention.StdCall)> _ Public Shared Function OpenPrinter(ByVal pPrinterName As String, ByRef phPrinter As IntPtr, ByVal pDefault As Integer) As Long End Function <DllImport("winspool.drv", CharSet:=CharSet.Unicode, ExactSpelling:=False, CallingConvention:=CallingConvention.StdCall)> _ Public Shared Function StartDocPrinter(ByVal hPrinter As IntPtr, ByVal Level As Integer, ByRef pDocInfo As DOCINFO) As Long End Function <DllImport("winspool.drv", CharSet:=CharSet.Unicode, ExactSpelling:=True, CallingConvention:=CallingConvention.StdCall)> _ Public Shared Function StartPagePrinter(ByVal hPrinter As IntPtr) As Long End Function <DllImport("winspool.drv", CharSet:=CharSet.Ansi, ExactSpelling:=True, CallingConvention:=CallingConvention.StdCall)> _ Public Shared Function WritePrinter(ByVal hPrinter As IntPtr, ByVal data As String, ByVal buf As Integer, ByRef pcWritten As Integer) As Long End Function <DllImport("winspool.drv", CharSet:=CharSet.Unicode, ExactSpelling:=True, CallingConvention:=CallingConvention.StdCall)> _ Public Shared Function EndPagePrinter(ByVal hPrinter As IntPtr) As Long End Function <DllImport("winspool.drv", CharSet:=CharSet.Unicode, ExactSpelling:=True, CallingConvention:=CallingConvention.StdCall)> _ Public Shared Function EndDocPrinter(ByVal hPrinter As IntPtr) As Long End Function <DllImport("winspool.drv", CharSet:=CharSet.Unicode, ExactSpelling:=True, CallingConvention:=CallingConvention.StdCall)> _ Public Shared Function ClosePrinter(ByVal hPrinter As IntPtr) As Long End Function 'Helps uses to work with the printer Public Class PrintJob ''' <summary> ''' The address of the printer to print to. ''' </summary> ''' <remarks></remarks> Public PrinterName As String = "" Dim lhPrinter As New System.IntPtr() ''' <summary> ''' The object deriving from the Win32 API, Winspool.drv. ''' Use this object to overide the settings defined in the PrintJob Class. ''' </summary> ''' <remarks>Only use this when absolutly nessacary.</remarks> Public OverideDocInfo As New DOCINFO() ''' <summary> ''' The PCL Control Character or the ascii escape character. \x1b ''' </summary> ''' <remarks>ChrW(27)</remarks> Public Const PCL_Control_Character As Char = ChrW(27) ''' <summary> ''' Opens a connection to a printer, if false the connection could not be established. ''' </summary> ''' <returns></returns> ''' <remarks></remarks> Public Function OpenPrint() As Boolean Dim rtn_val As Boolean = False PrintDirect.OpenPrinter(PrinterName, lhPrinter, 0) If Not lhPrinter = 0 Then rtn_val = True End If Return rtn_val End Function ''' <summary> ''' The name of the Print Document. ''' </summary> ''' <value></value> ''' <returns></returns> ''' <remarks></remarks> Public Property DocumentName As String Get Return OverideDocInfo.pDocName End Get Set(ByVal value As String) OverideDocInfo.pDocName = value End Set End Property ''' <summary> ''' The type of Data that will be sent to the printer. ''' </summary> ''' <value>Send the print data type, usually "RAW" or "LPR". To overide use the OverideDocInfo Object</value> ''' <returns>The DataType as it was provided, if it is not part of the enumeration it is set to "UNKNOWN".</returns> ''' <remarks></remarks> Public Property DocumentDataType As PrintDataType Get Select Case OverideDocInfo.pDataType.ToUpper Case "RAW" Return PrintDataType.RAW Case "LPR" Return PrintDataType.LPR Case Else Return PrintDataType.UNKOWN End Select End Get Set(ByVal value As PrintDataType) OverideDocInfo.pDataType = [Enum].GetName(GetType(PrintDataType), value) End Set End Property Public Property DocumentOutputFile As String Get Return OverideDocInfo.pOutputFile End Get Set(ByVal value As String) OverideDocInfo.pOutputFile = value End Set End Property Enum PrintDataType UNKOWN = 0 RAW = 1 LPR = 2 End Enum ''' <summary> ''' Initializes the printing matrix ''' </summary> ''' <param name="PrintLevel">I have no idea what the hack this is...</param> ''' <remarks></remarks> Public Sub OpenDocument(Optional ByVal PrintLevel As Integer = 1) PrintDirect.StartDocPrinter(lhPrinter, PrintLevel, OverideDocInfo) End Sub ''' <summary> ''' Starts the next page. ''' </summary> ''' <remarks></remarks> Public Sub StartPage() PrintDirect.StartPagePrinter(lhPrinter) End Sub ''' <summary> ''' Writes a string to the printer, can be used to write out a section of the document at a time. ''' </summary> ''' <param name="data">The String to Send out to the Printer.</param> ''' <returns>The pcWritten as an integer, 0 may mean the writter did not write out anything.</returns> ''' <remarks>Warning the buffer is automatically created by the lenegth of the string.</remarks> Public Function WriteToPrinter(ByVal data As String) As Integer Dim pcWritten As Integer = 0 PrintDirect.WritePrinter(lhPrinter, data, data.Length - 1, pcWritten) Return pcWritten End Function Public Sub EndPage() PrintDirect.EndPagePrinter(lhPrinter) End Sub Public Sub CloseDocument() PrintDirect.EndDocPrinter(lhPrinter) End Sub Public Sub ClosePrint() PrintDirect.ClosePrinter(lhPrinter) End Sub ''' <summary> ''' Opens a connection to a printer and starts a new document. ''' </summary> ''' <returns>If false the connection could not be established. </returns> ''' <remarks></remarks> Public Function Open() As Boolean Dim rtn_val As Boolean = False rtn_val = OpenPrint() If rtn_val Then OpenDocument() End If Return rtn_val End Function ''' <summary> ''' Closes the document and closes the connection to the printer. ''' </summary> ''' <remarks></remarks> Public Sub Close() CloseDocument() ClosePrint() End Sub End Class End Class 'PrintDirect Here is how I print my file. I'm simple printing the PCL Masks, to show proof of concept. But I can't even do that. I can effectively create PCL and send it the printer without reading the file and it works fine... Plus I get mixed results with different stream reader text encoding as well. Dim pJob As New PrintDirect.PrintJob pJob.DocumentName = " test doc" pJob.DocumentDataType = PrintDirect.PrintJob.PrintDataType.RAW pJob.PrinterName = sPrinter.GetDevicePath '//This is where you'd stick your device name, sPrinter stands for Selected Printer from a dropdown (combobox). 'pJob.DocumentOutputFile = "C:\temp\test-spool.txt" If Not pJob.OpenPrint() Then MsgBox("Unable to connect to " & pJob.PrinterName, MsgBoxStyle.OkOnly, "Print Error") Exit Sub End If pJob.OpenDocument() pJob.StartPage() Dim sr As New IO.StreamReader(Me.txtFile.Text, Text.Encoding.ASCII) '//I've got best results with ASCII before, but only mized. Dim line As String = sr.ReadLine 'Fix for fly code on first run 'If line = 27 Then line = PrintDirect.PrintJob.PCL_Control_Character Do While (Not line Is Nothing) pJob.WriteToPrinter(line) line = sr.ReadLine Loop 'pJob.WriteToPrinter(ControlChars.FormFeed) pJob.EndPage() pJob.CloseDocument() sr.Close() sr.Dispose() sr = Nothing pJob.Close() I was able to get to print the mask, in the morning... now I'm getting strange printer characters scattered through 5 pages... I'm totally clueless. I must have changed something or the printer is at fault. You can access my test Check Mask, here http://kscserver.com/so/chk_mask.zip .

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  • Why does operator<< not work with something returned by operator-?

    - by Felix
    Here's a small test program I wrote: #include <iostream> using namespace std; class A { public: int val; A(int _val=0):val(_val) { } A operator+(A &a) { return A(val + a.val); } A operator-(A &a) { return A(val - a.val); } friend ostream& operator<<(ostream &, A &); }; ostream& operator<<(ostream &out, A &a) { out<<a.val; return out; } int main() { A a(3), b(4), c = b - a; cout<<c<<endl; // this works cout<<(b-a)<<endl; // this doesn't return 0; } I can't seem to get why the line marked "this works" works and the one marked "this doesn't" doesn't. When I try to compile the program with the cout<<(b-a); line, here's what I get: [felix@the-machine C]$ g++ test.cpp test.cpp: In function ‘int main()’: test.cpp:26:13: error: no match for ‘operator<<’ in ‘std::cout << b.A::operator-(((A&)(& a)))’ /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:108:7: note: candidates are: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(std::basic_ostream<_CharT, _Traits>::__ostream_type& (*)(std::basic_ostream<_CharT, _Traits>::__ostream_type&)) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:117:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(std::basic_ostream<_CharT, _Traits>::__ios_type& (*)(std::basic_ostream<_CharT, _Traits>::__ios_type&)) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>, std::basic_ostream<_CharT, _Traits>::__ios_type = std::basic_ios<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:127:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(std::ios_base& (*)(std::ios_base&)) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:165:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(long int) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:169:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(long unsigned int) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:173:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(bool) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/bits/ostream.tcc:91:5: note: std::basic_ostream<_CharT, _Traits>& std::basic_ostream<_CharT, _Traits>::operator<<(short int) [with _CharT = char, _Traits = std::char_traits<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:180:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(short unsigned int) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/bits/ostream.tcc:105:5: note: std::basic_ostream<_CharT, _Traits>& std::basic_ostream<_CharT, _Traits>::operator<<(int) [with _CharT = char, _Traits = std::char_traits<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:191:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(unsigned int) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:200:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(long long int) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:204:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(long long unsigned int) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:209:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(double) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:213:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(float) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:221:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(long double) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/ostream:225:7: note: std::basic_ostream<_CharT, _Traits>::__ostream_type& std::basic_ostream<_CharT, _Traits>::operator<<(const void*) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__ostream_type = std::basic_ostream<char>] /usr/lib/gcc/i686-pc-linux-gnu/4.5.0/../../../../include/c++/4.5.0/bits/ostream.tcc:119:5: note: std::basic_ostream<_CharT, _Traits>& std::basic_ostream<_CharT, _Traits>::operator<<(std::basic_ostream<_CharT, _Traits>::__streambuf_type*) [with _CharT = char, _Traits = std::char_traits<char>, std::basic_ostream<_CharT, _Traits>::__streambuf_type = std::basic_streambuf<char>] test.cpp:18:11: note: std::ostream& operator<<(std::ostream&, A&) [felix@the-machine C]$ Quite nasty.

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  • File using .net sockets, transferring problem

    - by Sergei
    I have a client and server, client sending file to server. When i transfer files on my computer(in local) everything is ok(try to sen file over 700mb). When i try to sent file use Internet to my friend in the end of sending appears error on server "Input string is not in correct format".This error appears in this expression fSize = Convert::ToUInt64(tokenes[0]); - and i don't mind wht it's appear. File should be transfered and wait other transferring ps: sorry for too much code, but i want to find solution private: void CreateServer() { try{ IPAddress ^ipAddres = IPAddress::Parse(ipAdress); listener = gcnew System::Net::Sockets::TcpListener(ipAddres, port); listener->Start(); clientsocket =listener->AcceptSocket(); bool keepalive = true; array<wchar_t,1> ^split = gcnew array<wchar_t>(1){ '\0' }; array<wchar_t,1> ^split2 = gcnew array<wchar_t>(1){ '|' }; statusBar1->Text = "Connected" ; // while (keepalive) { array<Byte>^ size1 = gcnew array<Byte>(1024); clientsocket->Receive(size1); System::String ^notSplited = System::Text::Encoding::GetEncoding(1251)->GetString(size1); array<String^> ^ tokenes = notSplited->Split(split2); System::String ^fileName = tokenes[1]->ToString(); statusBar1->Text = "Receiving file" ; unsigned long fSize = 0; //IN THIS EXPRESSIN APPEARS ERROR fSize = Convert::ToUInt64(tokenes[0]); if (!Directory::Exists("Received")) Directory::CreateDirectory("Received"); System::String ^path = "Received\\"+ fileName; while (File::Exists(path)) { int dotPos = path->LastIndexOf('.'); if (dotPos == -1) { path += "[1]"; } else { path = path->Insert(dotPos, "[1]"); } } FileStream ^fs = gcnew FileStream(path, FileMode::CreateNew, FileAccess::Write); BinaryWriter ^f = gcnew BinaryWriter(fs); //bytes received unsigned long processed = 0; pBarFilesTr->Visible = true; pBarFilesTr->Minimum = 0; pBarFilesTr->Maximum = (int)fSize; // Set the initial value of the ProgressBar. pBarFilesTr->Value = 0; pBarFilesTr->Step = 1024; //loop for receive file array<Byte>^ buffer = gcnew array<Byte>(1024); while (processed < fSize) { if ((fSize - processed) < 1024) { int bytes ; array<Byte>^ buf = gcnew array<Byte>(1024); bytes = clientsocket->Receive(buf); if (bytes != 0) { f->Write(buf, 0, bytes); processed = processed + (unsigned long)bytes; pBarFilesTr->PerformStep(); } break; } else { int bytes = clientsocket->Receive(buffer); if (bytes != 0) { f->Write(buffer, 0, 1024); processed = processed + 1024; pBarFilesTr->PerformStep(); } else break; } } statusBar1->Text = "File was received" ; array<Byte>^ buf = gcnew array<Byte>(1); clientsocket->Send(buf,buf->Length,SocketFlags::None); f->Close(); fs->Close(); SystemSounds::Beep->Play(); } }catch(System::Net::Sockets::SocketException ^es) { MessageBox::Show(es->ToString()); } catch(System::Exception ^es) { MessageBox::Show(es->ToString()); } } private: void CreateClient() { clientsock = gcnew System::Net::Sockets::TcpClient(ipAdress, port); ns = clientsock->GetStream(); sr = gcnew StreamReader(ns); statusBar1->Text = "Connected" ; } private:void Send() { try{ OpenFileDialog ^openFileDialog1 = gcnew OpenFileDialog(); System::String ^filePath = ""; System::String ^fileName = ""; //file choose dialog if (openFileDialog1->ShowDialog() == System::Windows::Forms::DialogResult::OK) { filePath = openFileDialog1->FileName; fileName = openFileDialog1->SafeFileName; } else { MessageBox::Show("You must select a file", "Error", MessageBoxButtons::OK, MessageBoxIcon::Exclamation); return; } statusBar1->Text = "Sending file" ; NetworkStream ^writerStream = clientsock->GetStream(); System::Runtime::Serialization::Formatters::Binary::BinaryFormatter ^format = gcnew System::Runtime::Serialization::Formatters::Binary::BinaryFormatter(); array<Byte>^ buffer = gcnew array<Byte>(1024); FileStream ^fs = gcnew FileStream(filePath, FileMode::Open); BinaryReader ^br = gcnew BinaryReader(fs); //file size unsigned long fSize = (unsigned long)fs->Length; //transfer file size + name bFSize = Encoding::GetEncoding(1251)->GetBytes(Convert::ToString(fs->Length+"|"+fileName+"|")); writerStream->Write(bFSize, 0, bFSize->Length); //status bar pBarFilesTr->Visible = true; pBarFilesTr->Minimum = 0; pBarFilesTr->Maximum = (int)fSize; pBarFilesTr->Value = 0; // Set the initial value of the ProgressBar. pBarFilesTr->Step = 1024; //bytes transfered unsigned long processed = 0; int bytes = 1024; //loop for transfer while (processed < fSize) { if ((fSize - processed) < 1024) { bytes = (int)(fSize - processed); array<Byte>^ buf = gcnew array<Byte>(bytes); br->Read(buf, 0, bytes); writerStream->Write(buf, 0, buf->Length); pBarFilesTr->PerformStep(); processed = processed + (unsigned long)bytes; break; } else { br->Read(buffer, 0, 1024); writerStream->Write(buffer, 0, buffer->Length); pBarFilesTr->PerformStep(); processed = processed + 1024; } } array<Byte>^ bufsss = gcnew array<Byte>(100); writerStream->Read(bufsss,0,bufsss->Length); statusBar1->Text = "File was sent" ; btnSend->Enabled = true; fs->Close(); br->Close(); SystemSounds::Beep->Play(); newThread->Abort(); } catch(System::Net::Sockets::SocketException ^es) { MessageBox::Show(es->ToString()); } } UPDATE: ok, i can add checking if clientsocket->Receive(size1); equal zero, but why he begin receiving data again , in the ending of receiving. UPDATE:After adding this checking problem remains. AND WIN RAR SAY TO OPENING ARCHIVE - unexpected end of file! UPDATE:http://img153.imageshack.us/img153/3760/erorr.gif I think it continue receiving some bytes from client(that remains in the stream), but why existes cicle while (processed < fSize)

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  • File using sockets .net, tranfering problem

    - by Sergei
    I have a client and server, client sending file to server. When i transfer files on my computer(in local) everything is ok(try to sen file over 700mb). When i try to sent file use Internet to my friend in the end of sending appears error on server "Input string is not in correct format".This error appears in this expression fSize = Convert::ToUInt64(tokenes[0]); - and i don't mind wht it's appear. File should be transfered and wait other transferring ps: sorry for too much code, but i want to find solution private: void CreateServer() { try{ IPAddress ^ipAddres = IPAddress::Parse(ipAdress); listener = gcnew System::Net::Sockets::TcpListener(ipAddres, port); listener->Start(); clientsocket =listener->AcceptSocket(); bool keepalive = true; array<wchar_t,1> ^split = gcnew array<wchar_t>(1){ '\0' }; array<wchar_t,1> ^split2 = gcnew array<wchar_t>(1){ '|' }; statusBar1->Text = "Connected" ; // while (keepalive) { array<Byte>^ size1 = gcnew array<Byte>(1024); clientsocket->Receive(size1); System::String ^notSplited = System::Text::Encoding::GetEncoding(1251)->GetString(size1); array<String^> ^ tokenes = notSplited->Split(split2); System::String ^fileName = tokenes[1]->ToString(); statusBar1->Text = "Receiving file" ; unsigned long fSize = 0; //IN THIS EXPRESSIN APPEARS ERROR fSize = Convert::ToUInt64(tokenes[0]); if (!Directory::Exists("Received")) Directory::CreateDirectory("Received"); System::String ^path = "Received\\"+ fileName; while (File::Exists(path)) { int dotPos = path->LastIndexOf('.'); if (dotPos == -1) { path += "[1]"; } else { path = path->Insert(dotPos, "[1]"); } } FileStream ^fs = gcnew FileStream(path, FileMode::CreateNew, FileAccess::Write); BinaryWriter ^f = gcnew BinaryWriter(fs); //bytes received unsigned long processed = 0; pBarFilesTr->Visible = true; pBarFilesTr->Minimum = 0; pBarFilesTr->Maximum = (int)fSize; // Set the initial value of the ProgressBar. pBarFilesTr->Value = 0; pBarFilesTr->Step = 1024; //loop for receive file array<Byte>^ buffer = gcnew array<Byte>(1024); while (processed < fSize) { if ((fSize - processed) < 1024) { int bytes ; array<Byte>^ buf = gcnew array<Byte>(1024); bytes = clientsocket->Receive(buf); if (bytes != 0) { f->Write(buf, 0, bytes); processed = processed + (unsigned long)bytes; pBarFilesTr->PerformStep(); } break; } else { int bytes = clientsocket->Receive(buffer); if (bytes != 0) { f->Write(buffer, 0, 1024); processed = processed + 1024; pBarFilesTr->PerformStep(); } else break; } } statusBar1->Text = "File was received" ; array<Byte>^ buf = gcnew array<Byte>(1); clientsocket->Send(buf,buf->Length,SocketFlags::None); f->Close(); fs->Close(); SystemSounds::Beep->Play(); } }catch(System::Net::Sockets::SocketException ^es) { MessageBox::Show(es->ToString()); } catch(System::Exception ^es) { MessageBox::Show(es->ToString()); } } private: void CreateClient() { clientsock = gcnew System::Net::Sockets::TcpClient(ipAdress, port); ns = clientsock->GetStream(); sr = gcnew StreamReader(ns); statusBar1->Text = "Connected" ; } private:void Send() { try{ OpenFileDialog ^openFileDialog1 = gcnew OpenFileDialog(); System::String ^filePath = ""; System::String ^fileName = ""; //file choose dialog if (openFileDialog1->ShowDialog() == System::Windows::Forms::DialogResult::OK) { filePath = openFileDialog1->FileName; fileName = openFileDialog1->SafeFileName; } else { MessageBox::Show("You must select a file", "Error", MessageBoxButtons::OK, MessageBoxIcon::Exclamation); return; } statusBar1->Text = "Sending file" ; NetworkStream ^writerStream = clientsock->GetStream(); System::Runtime::Serialization::Formatters::Binary::BinaryFormatter ^format = gcnew System::Runtime::Serialization::Formatters::Binary::BinaryFormatter(); array<Byte>^ buffer = gcnew array<Byte>(1024); FileStream ^fs = gcnew FileStream(filePath, FileMode::Open); BinaryReader ^br = gcnew BinaryReader(fs); //file size unsigned long fSize = (unsigned long)fs->Length; //transfer file size + name bFSize = Encoding::GetEncoding(1251)->GetBytes(Convert::ToString(fs->Length+"|"+fileName+"|")); writerStream->Write(bFSize, 0, bFSize->Length); //status bar pBarFilesTr->Visible = true; pBarFilesTr->Minimum = 0; pBarFilesTr->Maximum = (int)fSize; pBarFilesTr->Value = 0; // Set the initial value of the ProgressBar. pBarFilesTr->Step = 1024; //bytes transfered unsigned long processed = 0; int bytes = 1024; //loop for transfer while (processed < fSize) { if ((fSize - processed) < 1024) { bytes = (int)(fSize - processed); array<Byte>^ buf = gcnew array<Byte>(bytes); br->Read(buf, 0, bytes); writerStream->Write(buf, 0, buf->Length); pBarFilesTr->PerformStep(); processed = processed + (unsigned long)bytes; break; } else { br->Read(buffer, 0, 1024); writerStream->Write(buffer, 0, buffer->Length); pBarFilesTr->PerformStep(); processed = processed + 1024; } } array<Byte>^ bufsss = gcnew array<Byte>(100); writerStream->Read(bufsss,0,bufsss->Length); statusBar1->Text = "File was sent" ; btnSend->Enabled = true; fs->Close(); br->Close(); SystemSounds::Beep->Play(); newThread->Abort(); } catch(System::Net::Sockets::SocketException ^es) { MessageBox::Show(es->ToString()); } }

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  • Sell good Dumps, track 1&2, CVV, Paypal, WU TRANSFER Service

    - by gOOD dUMPS cvv
    my products for sale: Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers I am here to sell, supply good and quality CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... In last 5 years my Job Is This. PRESTIGE is my first motto. Not easy to build the good PRESTIGE. My motto is Always make customers satisfied & happy ! I have unlocked many softwares make good money, example: -Software to make the bug and crack MTCN of the Western Union. Version : 2.0.1.1 ( new update ) -Software to open balance in PayPal and Bank Login -Software hacking credit card, debit card Version 1.0 **I only sell it for my good customers, and my familiarity ***I update more than 200 CC + CVV everyday. Fresh + good valid + Strong,private + high balance with best price Our products are checked by a partner who works in a bank. Our products are better than 5-7 days after they are dead. They are raised mainly for money atm. Can be used in most countries. ** If you are a serious buyer, let contact via : Yahoo ID: goodcvv_dumps Mail: [email protected] ICQ: 667686221 * Sell CVV; Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers. CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... I promise CC of mine are good,high balance and fresh all with good price. PRESTIGE is my first motto. I sure u will be happy All I need is good & serious buyer to business for a long time * SELL GOOD CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;...!IF NOT GOOD, WILL CHANGE IMMEDIATELY * Contact me to negotiate about the price if buying bulk. I really need more serious buyers to do long business. You will be given many endow when we have long time business,you do good for me, I do good for u too. Long & good business.This is all I need :) - US (vis,mas)= $3/CC; US (amex,dis)= $5/CC; US BIN; US fullz; USA Visa VBV info for sale. - UK (vis,mas)= $8/CC; UK (amex,dis)= $20/CC; UK BIN; UK DOB; UK with Postcode; UK fullz; UK pass VBV - EU (vis,mas)= $20/CC; EU Amex = $30/CC; EU DOB; EU fullz; EU pass VBV. Include: Italy CVV; Spain CVV; France CVV; Sweden CVV; Denmark CVV; Slovakia CVV; Portugal CVV; Norway CVV; Belgium CVV Greece CVV; Germany CVV; Ireland CVV; Newzealand CVV; Switzerland CVV; Finland CVV; Turkey CVV; Netherland CVV - CA (vis,mas)= $8/CC; CA BIN; CA GOLD; CA Amex; CA Fullz; CA pass VBV - AU (vis,mas)= $10/CC; AU BIN; AU Amex; AU DOB; AU fullz; AU pass VBV - Brazil random = $15/CC; Brazil BIN - Middle East: UAE = $15/CC; Qatar= $10/CC; Saudi Arabia;... - ASIA ( Malay; Indo; Japan;China; Hongkong; Singapore...) = $10/CC - South Africa = $10/CC - And All CC; CC pass VBV; CVV pass VBV; CCN SSN- INTER ( BIN,DOB,SSN,FULLZ) of another Countries. Good CC, CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers] [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts;Ebay Accounts Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers] ------------------------------ CONTACT via Y!H: goodcvv_dumps or ICQ: 667686221 or Mail: [email protected] ------------------------------------ * WARNING!!! BEFORE MAKE BUSINESS or add my ID, let read carefull my rule because i really hate Spammers,Rippers and Scammers - Dont trust, dont talk more - Don't Spamm And Don't Scam! I very hate do spam or rip and I don't want who spam me. - All my CVV are tested before sell, that's sure - I accept LR; WU or MoneyGram. - I only work with reliable buyers. Need good & serious buyer to business for a long time - I work with only one slogan: prestige and quality to satisfy my clients !!! - I was so happy to see you actually make more big money from the business with me Once you trust me, work with me. And if not trust,dont contact me, dont waste time! --------------------------THANKS, LOOK FORWARD TO WORKING WITH ALL of YOU !!!---------------------------- * Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts,Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers. CVV for shipping;booking airline ticket;shopping online;ordering Laptop,Iphone;... [Sell CVV; Dumps, track1&2; Bank logins; Paypal Accounts,Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Cards, ATM Card; MSR, ATM SKIMMERS. Do WU Transfers and Bank Transfers] * Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected] ===================== WESTERN UNION TRANSFER SERVICE ======================= We are Very PROFESSIONAL in WESTION UNION. Our Special Job Is this We Have big Western Union Service for everywhere and every when for you. We transfer money to all country in world. We can transfer big amount. And you can receive this money from your country. Our service accept payment 15% of transfer amount for small transfer . And 10% of big transfer. For large transfer . We make is very safe. And this service is very fast. We start to run software to make transfer to your WU info very fast,without delay and immediately. We give you MTCN and sender info and all cashout info, 15 mins after your payment complete. CONTACT US via Y!H: goodcvv_dumps or ICQ: 667686221 or Mail: [email protected] to know more info, price list of WU TRANSFER SERVICE ====================== Verified Paypal Accounts for sale ======================== If u are interested in it, contact me to know the price list & have the Tips for using above accounts safely,not be suspended when using accounts. I will not responsible if you get suspended. ===================== Dumps, Track1&2 with PIN & without PIN for ATM Cashout ======================= - Tracks 1&2 US;Tracks 1&2 UK;Tracks 1&2 CA,AU; Tracks 1&2 EU, with PIN and without PIN. - Dumps US; Dumps CA; Dumps EU; Dumps ASIA; Dumps AU, Brazil with good quality & price. Update Types of Dumps having now: Mix; Debit Classic; MC Standard;MC World; Gold; Platinum; Business/Corporate; Purchasing/Signature; Infinite - Contact me via Y!H: goodcvv_dumps (ICQ: 667686221) to know more info & price list of dumps, tracks ! ======================== Bank Logins Account (US UK CA AU EU) ======================== Sell Bank acc: Bank BOA, Bank HSBC USA, HSBC UK, Chase,Washovia, Halifax, Barclays, Abbey,... I make sure that my BANK LOGIN are security & easily to use. If u are interested in this, contact me to know more info about balance, price list,...! ================= Top-up Prepaid Cards, Debit Cards ========================= - If you hold any prepaid cards, debit cards, any country or any company. - I can top you funds into your prepaid cards, debit cards or any virtual cards. - top up your debit cards with hacked credit cards - top up your prepaid card with bank account login - top up you card with paypal account or any other - Have all tools to top your cards account - Top up does not take more then 10 minutes - Payoneer Cards top up available at cheap ================= Service: Provide Ebay - Apple - Amazon - Itunes GIFT CARD & Game Card with best price ===================== Contact me to negotiate about the price if buying bulk - PlayStation® Network Card - Xbox LIVE 12 Month Gold Membership = 30$ Xbox LIVE 4000 Microsoft Points = 30$ Zynga $50 Game Card (World Wide) = 30$ Ultimate game card 50$ = 30$ Ultimate game card 20$ = 10$ Key Diablo 3 = 25$ ITUNES GIFT CARD AMAZON GIFT CARD Ebay gift card Visa gift card ---------------- Our products are checked by a partner who works in a bank -------------------- Our products are better than 5-7 days after they are dead. They are raised mainly for money atm. Can be used in most countries. ---------------- Contact Via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected] ------------------------ Need good & serious buyer to business for a long time [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]] [Sell CVV, Dumps,track1&2; Bank logins; Paypal Accounts;Ebay Accounts; Mailpass; SMTP;RDP;VPS;CCN;SSN; Sell Amazon gift card & itunes gift card; Game Card, ATM Card, MSR, ATM SKIMMERS. Do WU Transfer and Bank Transfers....Contact via Y!H: goodcvv_dumps or ICQ: 667686221. Mail: [email protected]]

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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