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  • Configure redis to not have everything in memory?

    - by acidzombie24
    I like redis because it lets me do operations on data structures. I wanted to see what would happen if i were to put more data into redis then i have for ram. So i wrote a loop that inserted 30k bytes repeatedly and set maxmemory 100MB. I figure it would stay at 100mb. It kept growing. Past 1gb then past 2gb. Suddenly it crashed because i ran the 32bit version. Now... i dont understand what the point of maxmemory is? I am using the windows version so maybe its ignored. Does redis have to have everything in memory? If i have a site (on linux) with a 10gb database and 512mb on the machine will redis work? I don't need it to be amazingly fast i just prefer to modify data in it then sql (although i hope it is still faster then mysql)

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  • SQL database testing: How to capture state of my database for rollback.

    - by Rising Star
    I have a SQL server (MS SQL 2005) in my development environment. I have a suite of unit tests for some .net code that will connect to the database and perform some operations. If the code under test works correctly, then the database should be in the same (or similar) state to how it was before the tests. However, I would like to be able to roll back the database to its state from before the tests run. One way of doing this would be to programmatically use transactions to roll back each test operation, but this is difficult and cumbersome to program; it could easily lead to errors in the test code. I would like to be able to run my tests confidently knowing that if they destroy my tables, I can quickly restore them? What is a good way to save a snapshot of one of my databases with its tables so that I can easily restore the database to it's state from before the test?

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  • Uncorrectable machine check

    - by GregC
    I am experiencing rare but real unrecoverable machine checks on HP DL370 G6 dual-core Xeon server. I ran memtest86+ before, and ran CPU-intensive operations without any problems. In your opinion, does this indicate a real problem, or is it normal and expected behavior? How would you approach this problem? EDIT after some troubleshooting, it seems that these machine checks, as well as problems when showing device manager can be traced back to NC375i NICs. All is well when the NICs are not in the server. Further improvements to stability of HP Gen6 with Intel Xeon have been brought in with BIOS update in September 2013 HP Update DVD. Intel's newer microcode makes these CPUs much more stable. We haven't seen hardware-related BSODs since the update in September.

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  • How do I log file system read/writes by filename in Linux?

    - by Casey
    I'm looking for a simple method that will log file system operations. It should display the name of the file being accessed or modified. I'm familiar with powertop, and it appears this works to an extent, in so much that it show the user files that were written to. Is there any other utilities that support this feature. Some of my findings: powertop: best for write access logging, but more focused on CPU activity iotop: shows real time disk access by process, but not file name lsof: shows the open files per process, but not real time file access iostat: shows the real time I/O performance of disk/arrays but does not indicate file or process

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  • Simple way to get keys/mouse buttons working in Synergy (mac client, pc server)

    - by Damon
    I'm trying to get Synergy working running as client on my Mac with SynergyKM Preferences panel. It's performing generally fine (just some real slow downs when my network is under heavy use, usually from youtube videos). The main thing I want to get working is none of the special buttons on my mouse are working on the client.. just the scroll and middle click.. but I have back/forward buttons I'd like to have working. Also my Windows Comfort Curve Keyboard has some extra keys and I'd like to know how to set those up to perform operations on my Mac client. I could have sworn that home/end weren't working but they seem to be now.. perhaps it's application specific..

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  • What sort of things can cause a whole system to appear to hang for 100s-1000s of milliseconds?

    - by Ogapo
    I am working on a Windows game and while rendering, some computers will experience intermittent pauses ("hitches" for lack of a better term). When profiled they appear in seemingly random places in the code. Eventually I noticed that it wasn't just my process that was affected, but (seemingly) every process on the system. All of the threads in my application hitch at once. The CPU utilization drops during these hitches and it appears as if most processes make no progress. This leads me to believe this may be an Operating System or Driver issue, but it only occurs while playing the game (and only on some systems). What sort of operations might the operating system be doing that would require the kernel to pause all user threads and block. Some kind of I/O? At first I thought of paging but my impression is that would only affect a single process, no? Some systems in use: Windows, DirectX (3d), nVidia cards (unknown if replicates on ATI), using overlapped io for streaming

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  • Can someone help me compare using F# over C# in this specific example (IP Address expressions)?

    - by Phobis
    So, I am writing code to parse and IP Address expression and turn it into a regular expression that could be run against and IP Address string and return a boolean response. I wrote the code in C# (OO) and it was 110 lines of code. I am trying to compare the amount of code and the expressiveness of C# to F# (I am a C# programmer and a noob at F#). I don't want to post both the C# and F#, just because I don't want to clutter the post. If needed, I will do so. Anyway, I will give an example. Here is an expression: 192.168.0.250,244-248,108,51,7;127.0.0.1 I would like to take that and turn it into this regular expression: ((192.168.0.(250|244|245|246|247|248|108|51|7))|(127.0.0.1)) Here are some steps I am following: Operations: Break by ";" 192.168.0.250,244-248,108,51,7 127.0.0.1 Break by "." 192 168 0 250,244-248,108,51,7 Break by "," 250 244-248 108 51 7 Break by "-" 244 248 I came up with F# that produces the output. I am trying to forward-pipe through my operations listed above, as I think that would be more expressive. Can anyone make this code better? Teach me something :) open System let createItemArray (group:bool) (y:char) (items:string[]) = [| let indexes = items.Length - 1 let group = indexes > 0 && group if group then yield "(" for i in 0 .. indexes do yield items.[i].ToString() if i < indexes then yield y.ToString() if group then yield ")" |] let breakBy (group:bool) (x:string) (y:char): string[] = x.Split(y) |> createItemArray group y let breakItem (x:string) (y:char): string[] = breakBy false x y let breakGroup (x:string) (y:char): string[] = breakBy true x y let AddressExpression address:string = let builder = new System.Text.StringBuilder "(" breakGroup address ';' |> Array.collect (fun octet -> breakItem octet '.') |> Array.collect (fun options -> breakGroup options ',') |> Array.collect (fun (ranges : string) -> match (breakGroup ranges '-') with | x when x.Length > 3 -> match (Int32.TryParse(x.[1]), Int32.TryParse(x.[3])) with | ((true, a) ,(true, b)) -> [|a .. b|] |> Array.map (int >> string) |> createItemArray false '-' | _ -> [|ranges|] | _ -> [|ranges|] ) |> Array.iter (fun item -> match item with | ";" -> builder.Append ")|(" | "." -> builder.Append "\." | "," | "-" -> builder.Append "|" | _ -> builder.Append item |> ignore ) builder.Append(")").ToString() let address = "192.168.0.250,244-248,108,51,7;127.0.0.1" AddressExpression address

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  • What is the best way to shutdown hard disk?

    - by Sunil
    Right Now I'm using hdparm command in unix to shut down the hard disk but there are few issues with it. when it wakes back up it consumes lots power. Is there any other way to do it? Many times when I put my hard disk to sleep, I can see few bursts at the beginning and then after a while it goes to sleep. I think its because of the journaling system in ubuntu (which I use) Have anybody encountered that? What would be the best linux/unix operating system (eg: ubuntu/centos/redhat) to work on extensive hard disk operations? I would highly appreciate if you could share the problems you encountered while doing this operation.

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  • Synchronous communication using NSOperationQueue

    - by chip_munks
    I am new to Objective C programming. I have created two threads called add and display using the NSInvocationOperation and added it on to the NSOperationQueue. I make the display thread to run first and then run the add thread. The display thread after printing the "Welcome to display" has to wait for the results to print from the add method. So i have set the waitUntilFinished method. Both the Operations are on the same queue. If i use waitUntilFinished for operations on the same queue there may be a situation for deadlock to happen(from apples developer documentation). Is it so? To wait for particular time interval there is a method called waitUntilDate: But if i need to like this wait(min(100,dmax)); let dmax = 20; How to do i wait for these conditions? It would be much helpful if anyone can explain with an example. EDITED: threadss.h ------------ #import <Foundation/Foundation.h> @interface threadss : NSObject { BOOL m_bRunThread; int a,b,c; NSOperationQueue* queue; NSInvocationOperation* operation; NSInvocationOperation* operation1; NSConditionLock* theConditionLock; } -(void)Thread; -(void)add; -(void)display; @end threadss.m ------------ #import "threadss.h" @implementation threadss -(id)init { if (self = [super init]) { queue = [[NSOperationQueue alloc]init]; operation = [[NSInvocationOperation alloc]initWithTarget:self selector:@selector(display) object:nil]; operation1 = [[NSInvocationOperation alloc]initWithTarget:self selector:@selector(add) object:nil]; theConditionLock = [[NSConditionLock alloc]init]; } return self; } -(void)Thread { m_bRunThread = YES; //[operation addDependency:operation1]; if (m_bRunThread) { [queue addOperation:operation]; } //[operation addDependency:operation1]; [queue addOperation:operation1]; //[self performSelectorOnMainThread:@selector(display) withObject:nil waitUntilDone:YES]; //NSLog(@"I'm going to do the asynchronous communication btwn the threads!!"); //[self add]; //[operation addDependency:self]; sleep(1); [queue release]; [operation release]; //[operation1 release]; } -(void)add { NSLog(@"Going to add a and b!!"); a=1; b=2; c = a + b; NSLog(@"Finished adding!!"); } -(void)display { NSLog(@"Into the display method"); [operation1 waitUntilFinished]; NSLog(@"The Result is:%d",c); } @end main.m ------- #import <Foundation/Foundation.h> #import "threadss.h" int main (int argc, const char * argv[]) { NSAutoreleasePool * pool = [[NSAutoreleasePool alloc] init]; threadss* thread = [[threadss alloc]init]; [thread Thread]; [pool drain]; return 0; } This is what i have tried with a sample program. output 2011-06-03 19:40:47.898 threads_NSOperationQueue[3812:1503] Going to add a and b!! 2011-06-03 19:40:47.898 threads_NSOperationQueue[3812:1303] Into the display method 2011-06-03 19:40:47.902 threads_NSOperationQueue[3812:1503] Finished adding!! 2011-06-03 19:40:47.904 threads_NSOperationQueue[3812:1303] The Result is:3 Is the way of invoking the thread is correct. 1.Will there be any deadlock condition? 2.How to do wait(min(100,dmax)) where dmax = 50.

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  • How to safely operate on parameters in threads, using C++ & Pthreads?

    - by ChrisCphDK
    Hi. I'm having some trouble with a program using pthreads, where occassional crashes occur, that could be related to how the threads operate on data So I have some basic questions about how to program using threads, and memory layout: Assume that a public class function performs some operations on some strings, and returns the result as a string. The prototype of the function could be like this: std::string SomeClass::somefunc(const std::string &strOne, const std::string &strTwo) { //Error checking of strings have been omitted std::string result = strOne.substr(0,5) + strTwo.substr(0,5); return result; } Is it correct to assume that strings, being dynamic, are stored on the heap, but that a reference to the string is allocated on the stack at runtime? Stack: [Some mem addr] pointer address to where the string is on the heap Heap: [Some mem addr] memory allocated for the initial string which may grow or shrink To make the function thread safe, the function is extended with the following mutex (which is declared as private in the "SomeClass") locking: std::string SomeClass::somefunc(const std::string &strOne, const std::string &strTwo) { pthread_mutex_lock(&someclasslock); //Error checking of strings have been omitted std::string result = strOne.substr(0,5) + strTwo.substr(0,5); pthread_mutex_unlock(&someclasslock); return result; } Is this a safe way of locking down the operations being done on the strings (all three), or could a thread be stopped by the scheduler in the following cases, which I'd assume would mess up the intended logic: a. Right after the function is called, and the parameters: strOne & strTwo have been set in the two reference pointers that the function has on the stack, the scheduler takes away processing time for the thread and lets a new thread in, which overwrites the reference pointers to the function, which then again gets stopped by the scheduler, letting the first thread back in? b. Can the same occur with the "result" string: the first string builds the result, unlocks the mutex, but before returning the scheduler lets in another thread which performs all of it's work, overwriting the result etc. Or are the reference parameters / result string being pushed onto the stack while another thread is doing performing it's task? Is the safe / correct way of doing this in threads, and "returning" a result, to pass a reference to a string that will be filled with the result instead: void SomeClass::somefunc(const std::string &strOne, const std::string &strTwo, std::string result) { pthread_mutex_lock(&someclasslock); //Error checking of strings have been omitted result = strOne.substr(0,5) + strTwo.substr(0,5); pthread_mutex_unlock(&someclasslock); } The intended logic is that several objects of the "SomeClass" class creates new threads and passes objects of themselves as parameters, and then calls the function: "someFunc": int SomeClass::startNewThread() { pthread_attr_t attr; pthread_t pThreadID; if(pthread_attr_init(&attr) != 0) return -1; if(pthread_attr_setdetachstate(&attr, PTHREAD_CREATE_DETACHED) != 0) return -2; if(pthread_create(&pThreadID, &attr, proxyThreadFunc, this) != 0) return -3; if(pthread_attr_destroy(&attr) != 0) return -4; return 0; } void* proxyThreadFunc(void* someClassObjPtr) { return static_cast<SomeClass*> (someClassObjPtr)->somefunc("long string","long string"); } Sorry for the long description. But I hope the questions and intended purpose is clear, if not let me know and I'll elaborate. Best regards. Chris

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  • Can you resize all mac windows at once? (e.g. when docking)

    - by Ian Varley
    I've recently bought a Henge Dock, and like the ability to plug my MacBook in and instantly reconnect to all my peripherals (external monitor, keyboard, mouse, etc.). The only problem is that when I dock or undock, all of my windows are left at the wrong size (either too big or too small) and I have to manually resize them, one by one. Not the end of the world, but ... isn't there an easier way? I've seen Cinch and Sizeup, but they seem to only work on one window (the current app). I looked at the Automator as a possible way to do this, but it didn't seem to have any window operations. I also tried the AppleScript listed here, but it put the windows in wacky places.

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  • Hyper-V: determine the guest's name given the GUID

    - by syneticon-dj
    How would I go about determining the guest's name given its GUID or vice-versa, preferably with only the Hyper-V/Server Core stock install at hands? Rationale: I am in favor of having a repository of dirty tricks to revert to when in great need. To immediately quiesce all (storage) operations of a VM guest without losing the state, I used to run kill 17 <all VM's virtual processes> (signaling SIGSTOP) and resumed afterwards using kill 19 <all VM's virtual processes> (signaling SIGCONT) in ESXi/vSphere shell. I tried the same technique with Hyper-V using Process Explorer's "Suspend" functionality on the vmwp.exe processes and it seemed to work. I have yet to find a way for easily identifying the processes to suspend, though - the vmwp command line is only listing a GUID.

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  • Moving a File While It's In Use -- How Does it work?

    - by Zaz
    I've noticed that on non-windows OS.... ie linux/mac i can do things like: - Send a zip to a friend over aim - Delete the file while it's in transfer And the transfer does not fail. Or, I can do operations like.. - start a movie - erase the file - the movie still plays to completion (read from disk, not just buffered in memory) Although the files are being "deleted", as i mentioned, they are actually being moved to a different location on the file system... ie a Trash directory or something. So it seems to me like the OS uses a pointer @ the file that is updated when it moves rather than accessing the files directly. Can anyone shed some light on how this AWESOME capability is actually implemented? I'm not even sure what to google to learn more about it. thank you.

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  • Enterprise Data Center System Admin/Engineer to Server Ratio

    - by Bob
    I know there have been similar questions asked over the last few months however looking at a Data Center Operations and know there are some really smart people out there that might be able to help. Looking for some staffing best practices based on first hand experience and was hoping that there is some experience in this area that can provide "best practice" application: Three High Availability (99.99% plus) Enterprise Level Data Centers geographically dislocated, one manned 24x7x365, one lights out, one co-location running HOT-HOT-HOT supporting a global community. More than 2,000 operating systems consisting of 95% Windows, 5% Linux and Solaris, 45% virtualized, more than 100TB storage. No desktop support, no Network Administration (administrated separately), running N+1 and serving more than 250 Billion page views annually. Based on experience what has been your experience with Server to "Data Center System Administrator/Engineer" ratio? Thanks in advance for your responses.

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  • Vmware peaks NFS load every 30 seconds

    - by gtirloni
    We were troubleshooting a performance problem on one of our storage servers and after investigating almost everything in sight we saw that every 30 seconds, Vmware would go from 10k IOPS (NFS) to 30k, 50k, 100k or whatever the server would handle. Most of it were reads. What could cause this raise in NFS operations per second every 30 seconds? The virtual machines are managed by external customers and there isn't much in common between them. While breaking utilization down by filename, we discovered 5-10 virtual machines that contributed more to those peaks but it still doesn't explain why every 30 seconds. There are no other peaks outside that 30 sec period (ie. it stays in an almost constant average). Is there an NFS tweak in Vmware to change that 30 second period? If that's really necessary, we would like to introduce some variation so all that workload isn't dropped all at once. It's causing NFS timeout on the ESX 3.5/4.0 hosts when the storage gets overloaded.

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  • Can OpenVPN be set up so the server doesn't have interface that is part of the VPN?

    - by BCS
    I'm looking to set up a VPN (OpenVPN is my first choice but I'm not stuck with it) in such a way that the server that hosts the VPN is not visible from within the VPN. That is; any packet that a client sends via the VPN interface will get delivered to another client's VPN interface or get dropped. In the other direction, the server shouldn't have a VPN interface at all and normal network operations shouldn't be able to send packets on the network. Can this be done? All the docs I have found have assumed that clients will connect via DHCP (this requiring that the server connect at least to that extent) but I can't think of any reason that a VPN couldn't use static IP's or that the DHCP server couldn't be implemented inside the VPN (see edit) server without setting up a VPN interface on the server. Edit: Based on the link on bridged mode from Phil Hollenback's answer it seems that OpenVPN does in fact have the "internal DHCP server" that I'm thinking of.

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  • Why doesn't disabling IE's 'Protected Mode' enable the dragging-and-dropping of addresses from the IE address bar into Notepad

    - by dumbledad
    IE's Protected Mode prevents one dragging the address from the IE address bar into other applications (for example Notepad). There's an informative article on MSDN about Allowing Drag and Drop Operations in your Application. If I uncheck Enable Protected Mode in IE's settings and restart IE I still cannot drag the address from the IE address bar into other Notepad. Why doesn't disabling IE's 'Protected Mode' enable the dragging-and-dropping of addresses from the IE address bar into Notepad? Is there a way to make that work without adding a registry entry for Notepad (following the instructions in the article I mentioned)? (N.B. This is actually part of me trying to work out how to get this address drag-and-drop working in Processing.)

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  • How do I sync a subset of tables between two databases on the same mysql database server

    - by Mike
    would like to be able to sync a subset of tables between two mysql databases that are running on the same server. One of the databases acts as the master where inserts, updates and deletes can be made. The second database uses those same tables for read-only operations. I do not want to use federated tables to achieve this. The long term goal will be to separate the 2 databases to multiple servers, The second database that has the subset of tables as read-only may also be replicated a few times over to distribute geographically for load and performance purposes each with unqiue data.... Once that is achieved, I plan to use binlog to replicate those specific tables on the secondary databases. In the meantime, I'd like to keep these tables in sync. Is there a more elegant way to do this than other than using a cronjob and mysqldump?

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  • Ubuntu - executable file - variable assignment throwing error on script run

    - by newcoder
    I am trying to run a small script - test - on ubuntu box. It is as follows: var1 = bash var2 = /home/test/directory ... ... <some more variable assignments and then program operations here> ... ... Now every time I run it, then it throws errors: root@localhost#/opt/test /opt/test: line 1: var1: command not found /opt/test: line 3: var2: command not found ... ... more similar errors ... Can someone help me understand what is wrong in this script? Many thanks.

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  • Check SSD stability before returning it as broken?

    - by data_jepp
    I have the Transcend SSD 720 256GB 2,5" 7mm disk. And randomly I get disk IO in utorrent and large files copying to external will fail. I have removed it from my laptop since I need max stability. I use my laptop on exams. How can I really bench/make-it-sweat whilst connected to my desktop? I want to re-create some of the fails as I need proof if I am to return it. Firmware is updated. BIOS on laptop is updated. I could just completely nul the disk and then check for bad sectors, but is there anything else I could use for testing? Edit: It has 7 bad sector replacement operations. What does it mean?

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  • How does Apache process several requests at a time?

    - by Vicenç Gascó
    In a short question: If 10 requests hit Apache, does it process them one by one, so when R3 finishes, then it starts to run R4, or does it fire 10 processes/threads/whatever and are resolved simultaneously? Now some background: I have a PHP script that takes up to two minutes to do some processes. My question is: while a client is waiting for this 2 minutes, all the other clients requests are being processed? Or also waiting for this one to end? By the way, if there are simultaneous request, how can I handle them? Let's say put a limit on them. Or a limit on resources consumed. For instance I want the server to use its 80% performance on serving the webapp, and just a 20% for those long operations ... because I have no hurry to end them. Doesn't know if it cares but is all in PHP. Thanks in advance!!

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  • my Search method is coming up with all nulls

    - by Epic.Distortion
    Let me give a quick explanation. I took a 5 week course through a company on Java in July. They covered basic stuff, like console app, crud operations, mysql, and n-tier architecture. Since the course ended I didn't use it much because I went back to work, and other medical reasons surfaced....blah blah. I was told by the company to make a simple program to reflect what I learned. Turns out I retained very little. I decided to make a video game starage program. It would be used to stare your video games so you wouldn't have to search your bookcase(or how ever you store your games.) It is a basic console app using the crud operations with MYSQL. I can't get my search function to actually work. I have 2 layers a Presentation layer and a Logic layer. The search method allows them to search for a game by the title. when i bring run the program and use Search it only displays the title and the rest is null. here is my Presentation layer: private static Games SearchForGame() { Logic aref = new Logic(); Games g = new Games(); Scanner scanline = new Scanner(System.in); System.out.println("Please enter the name of the game you wish to find:"); g.setTitle(scanline.nextLine()); aref.SearchGame(); System.out.println(); System.out.println("Game Id: " + g.getGameId()); System.out.println("Title: " + g.getTitle()); System.out.println("Rating: " + g.getRating()); System.out.println("Platform: "+ g.getPlatform()); System.out.println("Developer: "+ g.getDeveloper()); return g; } and here is my logic layer public Games SearchGame() { Games g = new Games(); try { Class.forName(driver).newInstance(); Connection conn = DriverManager.getConnection(url+dbName,userName,password); java.sql.PreparedStatement statement = conn.prepareStatement("SELECT GameId,Title,Rating,Platform,Developer FROM games WHERE Title=?"); statement.setString(1, g.getTitle()); ResultSet rs = statement.executeQuery(); while(rs.next()){ g.setGameId(rs.getInt("GameId")); g.setTitle(rs.getString("Title")); g.setRating(rs.getString("Rating")); g.setPlatform(rs.getString("Platform")); g.setDeveloper(rs.getString("Developer")); statement.executeUpdate(); } } catch (Exception e) { e.printStackTrace(); } return g; } here is also my last results Please enter the name of the game you wish to find: Skyrim Game Id: 0 Title: Skyrim Rating: null Platform: null Developer: null any help would be greatly appreciated and thanks in advance EDIT: here is my code for my games class public class Games { public int GameId; public String Title; public String Rating; public String Platform; public String Developer; public int getGameId() { return GameId; } public int setGameId(int gameId) { return GameId = gameId; } public String getTitle() { return Title; } public String setTitle(String title) { return Title = title; } public String getRating() { return Rating; } public void setRating(String rating) { Rating = rating; } public String getPlatform() { return Platform; } public void setPlatform(String platform) { Platform = platform; } public String getDeveloper() { return Developer; } public void setDeveloper(String developer) { Developer = developer; } }

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  • What are the reasons why outlook looses configurations?

    - by jnroche
    Can't seem to establish any logic why outlook suddenly looses its profile coniguration settings intermittently. I work for an IT Contact Centre but it hurts when someone asks me why they loose their outlook profiles suddenly, and some most of the time. I know there are lots of reasons but I'm not sure which ones are the best. Could it be that the PC in a hurge corporate organization will not be connected to the network properly so the profile gets corrupted for outlook? But they don't usually shut down the PC after office hours due to the fact that its a 24 hours operations. On top of that, when users are migrated to Windows 7 / Office 2010 and then logs on to this pc, then opens outlook, then logs off then goes back to a Windows XP PC and opens outlook 2003 the profile is again lost. Again why is this? Is there anyone out there whose facing same connection/outlook profile issues getting lost for no apparent reason?

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • Globe Trotters: Asian Healthcare CIOs need ‘Security Inside Out’ Approach

    - by Tanu Sood
    In our second edition of Globe trotters, wanted to share a feature article that was recently published in Enterprise Innovation. EnterpriseInnovation.net, part of Questex Media Group, is Asia's premier business and technology publication. The article featured MOH Holdings (a holding company of Singapore’s Public Healthcare Institutions) and highlighted the project around National Electronic Health Record (NEHR) system currently being deployed within Singapore.  According to the feature, the NEHR system was built to facilitate seamless exchanges of medical information as patients move across different healthcare settings and to give healthcare providers more timely access to patient’s healthcare records in Singapore. The NEHR consolidates all clinically relevant information from patients’ visits across the healthcare system throughout their lives and pulls them in as a single record. It allows for data sharing, making it accessible to authorized healthcare providers, across the continuum of care throughout the country. In healthcare, patient data privacy is critical as is the need to avoid unauthorized access to the electronic medical records. As Alan Dawson, director for infrastructure and operations at MOH Holdings is quoted in the feature, “Protecting the perimeter is no longer enough. Healthcare CIOs today need to adopt a ‘security inside out’ approach that protects information assets all the way from databases to end points.” Oracle has long advocated the ‘Security Inside Out’ approach. From operating systems, infrastructure to databases, middleware all the way to applications, organizations need to build in security at every layer and between these layers. This comprehensive approach to security has never been as important as it is today in the social, mobile, cloud (SoMoClo) world. To learn more about Oracle’s Security Inside Out approach, visit our Security page. And for more information on how to prevent unauthorized access, streamline user administration, bolster security and enforce compliance in healthcare, learn more about Oracle Identity Management.

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